Reviews of Greater Niagara General Hospital Jeff Morgan Emergency Department (Hospital)

Laura C.

Barely any people in triage and it's a full 7 hours later and still at the hospital and got checked into a room less then 5 minutes ago. The doctor on rotation looks like he's half asleep and that's a generous observation and the nurses in duty have as much tlc as the characters from the valley of the dolls. Who would have thought that this emergency room would go head to head with the absolute worst hospital humber river. Congrats gngh you're right up there

jasmine Marshall

Very compassionate and sincere staff. My 9 year old son was treated so well and seen promptly. The X-ray technician was efficient and and very accommodating.

Jonathan Milner

The COVID check-in person was great and patient. The triage nurse was great and pleasant. The other check-in nurse (the one behind the window) was great and pleasant as well. They were all very professional and made it as hospitable as possible, in spite of it being an ER.

VENESSA CHRISTIAN (Student)

I came here via ambulance a few weeks ago. I got amazing care and was triaged with In miniutes. 5 miniutes after being triaged I was moved to a bed and promptly cared for. Thank you GNGH for you’re amazing care

CherrySquidMilk

Honestly, can’t classify this as an emergency room since it’s more of a poorly managed waiting room where people get to die. My mom had accidentally taken too many of the wrong medication which is a lot considering she was supposed to take sixteen of the right one. We spent thirty minutes here before she decided she’d take her chances to drive to literally any other hospital. A man was seemingly having a heart attack during our time here and was only told to sit. This place is a terrible joke. If you have an emergency hope it’s not bad enough or you very well might die waiting to be seen here. I should also add they have a security guard at the emergency doors that thinks it’s his place to ask you about your medical emergency and give you his two cents which to be fair is the closest thing you’ll get to any help here.

Dan Lariviere

Never a good experience at this hospital ... my father passed away there while suffering from cancer ... no compassion from the staff . Very bad memories .

Cameron Weiland

We waited 4 hours. I told them I was going to commit suicide if they let me leave. They let me walk right out of there despite my request to be seen by an assessor. I attempted suicide later that night and was admitted to St. Catharines on request by my family. The hospital here should be shut down immediately.

Derek Szolucha

Been 3rd in a row in NF ER. Do not trust in online waiting times estimates. They are unrealistically off. Instead of 2 hrs you will wait at least 5-6 hours. Doctor’s and most of the personnel are usually approaching and nice here (with some exceptions), but everything is super slow here!!! The wait time is a killer. If you have emergency needs - drive to the St. Catherine’s ER, or McMaster Hospital ER (kids) - shorter wait times and much cleaner ER.

Kateryna Sokolova

A 19 month old child had a fever of 40C. During registration, my child was pukeing and had diarrhea. Nobody gave us any napkins or helped the child calm down. And for one hour we are sitting and waiting for my child to help.

Milind Dave

Waiting in emergency over 3 hours still did not get treatment. No one is available to answer your quarry.

jjl

I witnessed someone crying for help in the emergency room at Niagara General for over 2 hours. Despite pleas to the triage nurse for someone to help, no one provided any accommodation. This person suffers from mild to severe chronic pain and fibromyalgia, and could not stay seated in the chair without feeling electricity shoot through her body. I initially brought her in to see a doctor after experiencing a loss of feeling in her left arm, chest pains, head pains, and back pains. Let me be clear in stating that I had never seen her in so much pain before. Despite the seriousness of the condition, no medical treatment ever came and we were refused medical service. After two hours of waiting, I was bullied into signing a sheet in order to get her home somewhere where she was comfortable. She could barely stand and collapsed at the admin desk in the emergency room. I witnessed nurses step over her to make chit-chat and do admin. I witnessed at least a half dozen nurses standing around and assisting no one while this person lay crying in front of the desk in so much pain that she could not stand – and still a doctor would not see her. I am ashamed by the treatment we received at this hospital which was not “high quality, safe, and evidenced-based”. I don’t know how many different ways a person can ask and beg for help. Instead of providing medical advice or treatment, they let her walk out into the cold, without transportation, and with thoughts of dying and suicide. I am immensely disgusted by the staff, enraged by the lack of empathy for someone who required medical assistance, and let down by the lack of professionalism of the employees.

Matt Loisel

Be prepared to wait atleast 4 hours to be seen by a doctor if you come here.