Reviews of Evergreen Health (Hospital)

TrapHouse Garage

The pharmacy was much better when Tom worked at the front desk. Now it's this new lady and she's kind of rude/oblivious. Much slower waiting times for meds. Other than that, the rest of the staff are wonderful! Love the place too, nicest outpatient in Buffalo, definitely.

John Campfield

I received a very disturbing call from a nurse named "Christina Moore" .she called my phone with a superior attitude and was very snide, dismissive and condescending. Moreover she kept talking over me and refused to SHUT UP and listen to what I was saying. THEN because I told her to "Stop Talking" she replied she's gonna hang up and document behavior problems... Meanwhile.. I'm still in Pain, my issue wasn't resolved so the purpose of her call was to irritate me. I've called that place several times today.. and nothing is getting resolved. If Christina Moore is the type of nurses you all are hiring then I think it's time I may should send an email campaign to the the funders to alert them of the behavior clients are receiving from your nurses. FIirst it was the Security Guard earlier this year... and now a NURSE!... both FEMALE.. .both working at EVERGREEN.. I've been a patient there with Doc. almost 10 years... and have never received the type of rude behavior from the employees as I've received this year. I sit on a several boards in buffalo.. and can write a mean campaign. The abusive bullying behavior of your employees has to stop.. I'm over it.

Marsha Louise McLeod

Super caring staff, from front desk to nurses, to the nurse practitioners. Listened! It’s a low bar in healthcare but that counts for a lot.

Christopher Ziolkowski

I can't say enough about this place and the amazing people that work there... I know they can be overwhelmed at times but they have literally saved my life ..... And the pharmacy folks are some of the best people in the world.....

Donna Valo Beers

Was looking for a service like this for years & was told nothing like this existed by many people including numerous caseworkers at Erie County Social Services. It took a caseworker at ECMC after a breakdown who made me an appointment with them and was shocked that nobody else had told me about them considering they have been around quite a few years. I deal with multi-diagnoses mental health issues and have needed services like this for a long time and I'm very grateful to finally have the help I've needed for so long. The caseworkers are great & I love having their services!

Miko T

I have visited this facility on three different occasions over a span of two years , the STD testing was free and the service was Great until a year ago . However , now it is not free anymore and confusingly the service has deteriorated, the staff doesn’t look accommodating or genuine at all !

Monique Clark

There's absolutely no other place I'd rather be. There's someone and something to suite every from the family practitioners, nurses, mental health, care coordinator, etc.. im so very glad I stumbled into this facility by accident. Also I'd like to point out that no one is ever turned away so I'd highly recommend this organization to anyone.

Richard Baer

Absolutely the best customer service I've ever had with a pharmacy

Nathan Ventura (Nate)

I've been coming to evergreen for years and I used to receive excellent quality healthcare. That is no longer the case. The pharmacy I am still very pleased with, however ever since Evergreen expanded, the quality of care has noticeably diminished. My primary doctor is great, it's all the support staff that I'm referring to, the people at the desk seen unmotivated to do their jobs, or worse seem annoyed when you ask what's going on after being made to wait over an hour and a half for a nurse visit. The nurses were as helpful could be, but all the middle people involved just don't seem to care. Evergreen needs to refocus on the core values they were founded on, and hire better suport staff.

Ken Kopper

Overall pretty good. I usually don't have to wait very long to get an appointment. Doctors are nice. Thrive is a great program. However, the primary care support staff(receptionists) tend to be rude. Getting follow up appointments is a hassle. And they are under staffed in the counseling department.

Peter Davis

I've been a client of the medical clinic for 12 years, and the pharmacy for about 3: the clinic staff is superb, and the pharmacy does their best (meaning they occasionally are a bit off). Dr. G. is absolutely marvelous, and the new facility considerably raises the bar for similar medical practices in the area! Case management - in my experience - is TOTALLY INEPT. I turned out to be a far better case manager for myself, once I empowered myself to be, and spent considerable time and travel obtaining knowledge and resources elsewhere. I gave them the boot, saving myself copious amounts of stress and frustration.

Set Perentie

EDIT: Lowering my review because so far I have had an issue every. Single. Time I try to pick up my T. Anything from “the doctor hasn’t sent it in even though your next dose is today” to “looks like your insurance was terminated! (It wasn’t, but thanks for the scare !)”. If I can get my prescription sent to any other pharmacy I will gladly stop receiving it here. I wish I could rate the pharmacy separately because my experience with evergreen has been absolutely wonderful throughout every other facet of the facility. It just baffles me how a place that makes a huge point to be LGBT inclusive also has counterstaff that don't seem to be trained on how to refer to ppl coming in for hormones whatsoever (the staff elsewhere at evergreen are all wonderful tho don't get me wrong). Someone who tells you they're here for a testosterone refill probably isn't a "ma'am" or a "she". This isnt a one off occurrence. Has happened every single time I've came in for a refill. I'd expect this elsewhere but again, not at a facility that makes inclusiveness seem like a priority. Maybe take that trans pride flag off your counter at the very least if this is gonna continue ?

Andrew Grand

Such a lovely office. I don't enjoy the location, but everyone who works here is so kind and supporting. Especially to LGBT+ people.

JT & CIJI “Jay” Mcclain

Wonderful service

Amanda Roberts

It’s been all positive for me so far. Using three departments.

Jasmine Elyes

A friendly medical family ????

Mia Davis

All the staff have been super amazing so far.

Emily Bartz

Very good service the people at evergreen are very nice and caring the staff is very welcoming HAPPY HOLIDAYS

Mohammod M Khan

Thanks to Rite-Aid Pharmacy. Evergreen service is worst ever. Doctor send prescription for my mom a week ago. 3 days I wait, I never got a call nor they deliver. After 3 days when I went to Evergreen (206 S Elmwood Ave, Buffalo, NY). they said, "Your mom has no insurance, Oh NO, she has something like medicaid or something other medicaid, OK, we will call her PCP office. and find out her insurance information and deliver to your home." Then I went to my work. It was 5:00. I didn't get any call or deliver. Next day I went to evergreen again, with my mom's insurance card. they keep my card and said we are calling insurance. I was in rush to go to my work, I said, call me and let me know what you did, and please try your best to deliver it to my home today. And it was 6:00. They didn't do anything. Then I went to my mom's PCP and tell her the situation, then I requested her to remove those medicine from evergreen and send those to Rite-aid. Then doctor send only the important one to Rite-Aid, And few minutes ago I received it from Rite-Aid and they didn't ask about my mom's insurance. they said insurance is OK. Thanks to Rite-Aid

Samrudha Karangale

Truly the best health services. People really care about your medical conditions and keep following to make sure everything is smooth. All the services provided are amazing. Best experience!

Nina Wood

More concerned about their paperwork than the health of client! When I tried to set up transportation through social worker today I was told to do it myself.

Melissa Meyer

I am both a primary care patient and a staff member at Evergreen. I can say with complete honesty that I have never received better primary care anywhere else. They are inclusive and everyone is friendly. I love supporting an organization that helps so many people who are in need.

Brandon Davis

I have been a primary care patient here for more than a year and am very pleased with their bedside manner and overall service.

CHRYSALISAMIDST/#AuntieAntebellum “CHRYSALISAMIDST

as a former employee of this organization as well as patient, I have received the worst possible service and was subject to the most unprofessional of workplace environments. As a testament, I have currently been nearly eight months without healthcare, since they switched my doctor and didnt alert me or ask for my consent. No access to my medications, and the Pharmacy was no better. Worst experiences of my short life. They say they are competent, especially in the realm of transgender care; that is a farce and a downright lie. They should be reported for medical misconduct and gross negligence.

Paul Giordano

I haven't had a doctors office be this great in10 years. I am thoroughly happy with my doctor, and am more than satisfied with the level of service I am given. I always recommend this place to family and friends.

Miranda H.

Honestly, they are the worst pharmacy I have ever had the misfortune of dealing with. Above and beyond the fact that they are rude, they are constantly out of medication, or have the wrong script. I was made to pay out of pocket for seven months when they refused to contact my insurance, and on top of that, they can't be bothered to send out a script to a pharmacy that does have what I need. They are also barely accessible and have hours worse than banks. If I could give this pharmacy a lower rating I would.

G Zoe

I don’t normally write reviews but this place is horrible first visit I had to wait 2hrs to be seen. Then gave it the benefit of the doubt and tried again my appoint was at certain hour and waited over 45 min. I decided to leave this is soooooooo ghetto to me don’t set up an appointment and have people waiting this is a horrible establishment!!!!!

Jason Pfaff

Best health care providers I've encountered in Western NY by far.

Alexandria Clayborne

I followed my primary here , the past couple years have been great , staff grew, harm reduction became a thing and honestly its like "Cheers" lol.

Julian Wilson

Over all good place but when it comes to refilling your meds its a nightmare. Always call rite aid 1 week before i run out to give them time to order the meds but every month i come there a few days later and they told me they havent heard back from the doctor. Getting a little po about this.

Michael Patterson

Continuing improvements more room and more offices and more staff has helped cut down on the wait time in the waiting room have Josh as a primary care provider, and he went out of his way to take care of an issue everyone is very friendly it has more time to talk and listen to what you have going on I didn't like this place a few years back but they have definitely gotten a lot better thumbs up!!

Carlos Soto

so...I never experienced such terrible service in my life...I am coming to get my regular check up as if that isn't uncomfortable enough to walk in a place like that but to get completely ignored by the receptionist for a good couple of minutes I HAD TO SAY HELLO and get acknowledge by the woman for her to help me and then the staff member completely walked by me avoiding eye to eye contact or any form of contact as if I was some tainted garbage of human the only thing person that was pleasant was the LPN that actually shook my hand, conversed with me and educated me..needless to say I am disgusted especially being a part of the medical field myself....

angela lacorte

My name is Angela lacorte. I have been a patient at primary care for some years now. I have never in my life been treated with so much care and concern from first Megan mogavero and the nurses and staff. I feel like I’m walking in and seeing my family. Everyone is so friendly and caring and they all greet me by name and then the nurses are just so understanding and care about me. Then Megan walks in and my whole world is better. She takes so much time for me to understand and advises me and. She is an awesome person as well as a nurse practitioner. I love going there and being treated like my life and my health matters. Thank you so much

A. Rose Smith

The primary doctor's (especially Megan Mogavero) & pharmacy are amazing! The staff are super helpful & friendly too....They offer prescription delivery- EDIT: In all eight counties (as noted below)!

Buffalo Billy

I always wait AT LEAST a half an hour in the waiting room, then quite a bit longer after I am called. First appointment of the day does not avoid this. I usually have to diagnose myself and tell them to test for it, and I always have to call more than once for my refills. Phone service is rude and terrible too. They are the only game in town and they treat you like they know it.

Phoenix Donais

I can't rate this place lower. Me and my partner forced to detranistion. The appointments were useless.

Keith Mleczko

Great! Caring, non judgemental atmosphere

Clarice Borkowski

So I had a appt today. I was so scared and stressed. Soon as I checked in with Reception I was greeted by a handsome young man. Very nice.. and he treated me with respect. That made my appt. less stressful. Then I was called and that young lady made me comfortable as well.I was then examined by Nurse practitioner. Who did my exam with dignity and explained each step. Again made me comfortable. So overall all the staff was so nice and very informative. So this will now be my dr for everything. Gyn included.I would of given a 10 star but they didn’t allow me. So Overall. Thank you staff @ Evergreen.

Kasey E (Laser)

I am looking into other trans healthcare. My prior authorization has been mishandled for two months now. First I had to wait a month after being prescribed testosterone to actually recieve it, due to evergreen's negligence. My insurance company sent over multiple requests for proper documents which were all ignored until I had to spam call evergreen (it only ever goes to voicemail and they have only ever called me back after I called them 5+ times). Finally my testosterone was approved, only to find out it is not approved again this coming month (with only two days until out of this months supply) because my insurance requested additional documents from them THIRTY DAYS AGO and evergreen has not replied. My prior authorization agent and I have called them over 5 times and left voicemails with no reply yet. This will more than likely cause me to miss significant amount of time between testosterone doses. Edit 9 months later: evergreen rectified this for me after this review. I wanted to wait a while to edit this review to make sure the higher quality of care was consistent, but they have fixed what I previously had issues with and have been perfectly pleasant and efficient moving forward. Do I wish it didn't take me playing telephone between them and my insurance company for three months when it was solved in an hour once I got them to talk to each other without me which also only happened because I wrote a bad review? Yes lol. but overall I'm very glad and impressed with their response. Thanks to the team involved

Christopher P

Professional, clean and very friendly.

Scott o

The Brand new Dentists office is horrible. The secretary there does not know how to handle clients, does not enforce the mask rule and does not enforce the no cell phone rule in the waiting room. There was another patient in the waiting room not wearing a mask and screaming on her cell phone. If you want a hack job on your teeth go here. I got a second opinion and it was totally different than this place. The hygienist thinks she is the Doctor, and the Doctor doesn't even spend any time with you. AVOID at ALL costs. The staff is not wearing n95 masks! Stay away from DENTAL! The Primary care staff are excellent. The dentist and the mental health clinic are horrible! I have been a patient here for 11 years. It is not a safe feeling space due to the substance abuse patients threatening other patients. So sad. I wish the Dental Secretary apologized to me. She did not. Very unprofessional! UPDATE:10/29/21 I went to another dentist several months later this past Thursday, and I Don't need to lose any teeth! Evergreen Dental was gonna pull ten of my teeth. The Dr. Kraft should be sued for medical malpractice. ZERO stars for the person who hired this loser. I'm with John C about the service and the harassment I get from the drug patients.

James Rivers

Very nice welcome I have sat no longer thd

Jean Faith Bonet

Healthcare is extremely excellent. The care coordinators are incompetent however. The nurses and doctors are very kind and very sensitive to my needs.

Angela Ramirez

The staff really cares. They are so nice and non-judgmental. No need to feel embarassed nor that your concerns won't be addressed. You will feel heard here. They just want you to be healthy.

Jon Roy

Evergreen Health is an amazing place to go when you need help. Im an addict with almost 2 yrs clean, thanks to the doctor's, nurses and my counselor. The staff is friendly and outgoing. Couldn't be more pleased.

Karl Cawthard

Like my doctor.

Michael Ohnmeiss

I would like to say thank you for all your support and time. Specially ms. Karen Brown she is asset to EVERGREENS. Thank you for all your help and time that you help me

Matthew Maclean

The Primary care, the nurses and the counseling services are great. But my counselor sent a referral for me to talk to the financial counseling services because I just got medicare on Feb. 1st. We thought that they can help me with what to do about having medicaid/medicare. They send the referral to the financial counseling services in mid-January and I still have not heard from them yet, even though they told my counselor in mid February they would get in touch with me (which they didn't) I'm also angry at how the pharmacy/my primary care is handling my testosterone injections, 3 times I had to call the pharmacy or go to the pharmacy only to be informed they don't have a script and my primary care doctor wrote the script. They are in the same building and a floor away from each other, plus the scripts are send by computer. I don't understand the miscommunication between the pharmacy and the primary care, I've gotten close to missing a dose of testosterone because of the lack of communication. I hope when I go see my endocrinologist on April 23rd, he could put pallets under my skin so I could get testosterone that way and don't have to handle the pharmacy/primary care miscommunication. IT IS SO INFURIATING THAT THIS IS HAPPENING.

Corey Dodge

What a wonderful place. The people that work here genuinely want to help every person that walks in there. It is amazing to have such a sincere group of people working so hard to help.

Robert Morgan

I'm getting ready to take them to court for neglect, after over a year of being ignored and stuffed full of pills. I have become sicker and sicker since going to Evergreen. I've tried all of their patient services. I've spoken to their medical directors. They do not care about you as a patient. This facility should be shut down...

Melanie Bainbridge

This is the best organization in the country. The staff is always courteous, kind, professional. They treat everyone with dignity and care deeply. If there were awards for service they should win hands down. Highly recommend.

Shawn Wheatone

Not uplifting or positive in any way leave counseling feeling worse do not recommend this place

Mark Maroney

Professional and courteous. Always a good experience, even on a bad day.

delorse nathan

Love the primary care clinic and I overall love the services they offer and the food pantry is awesome. Primary care providers are excellent and very knowledgeable and caring. I wouldn't trade evergreen for any other pcp.

Bb Gg

Extremely necessary in Buffalo. This place is a life saver for many souls

lee mcb

The people are usually friendly. They have an awful system for getting medications through your own pharmacy and you usually have to chase them down to get them to respond. Their phone system is also pretty bad. Numbers won’t work and menu options won’t always work.

Jennifer Bennion

Have been dealing with Vee in the billing department for 6 months to get bill correctly coded. Getting nowhere. Never get called back. Always passing it off as someone else supposed to call etc. Went in for medical concern & being billed as routine which it wasn't routine so it was denied! Absolutely awful customer service from billing dept. Never would I recommend anyone if this is what you have to deal with! Very unprofessional!

TyGz Montega

Love the staff nothing like other clinics or facilities wish i would have came here years ago.

Andrew Buscaglia

I've been with Evergreen for several years now and they are the nicest and most knowledgeable group in the area on LGBT services. I have seen their different branches move floors, expand, get new computer and phone systems. During some of the changes most of my appointments had to be rescheduled last minute even if they were planned months in advance. I have had countless issues picking up prescriptions from their pharmacy and also getting letters sent between doctors, therapists, and pharmacists. All in all, the kind and friendly attitude of the employees and their knowledge and availability of care and treatment for LBGT and transgender individuals makes up for the difficulties that I've encountered.

Tina Wass

Called on 3/19 for a appt. Got an appt. for 4/1 but Julie got me in 3/25. Wish I knew of this place years ago. But what matters I found you, Evergreen. I am now in the road to recovery. Evergreen is the place to go, staff go beyond 5 stars, customer service 5+, compassionate 5+, knowledge 5+, human beings 5++++. I feel & know I will accomplish my goal, knowing you are with me on this journey.

m d

i have tried 2 months set up appointment. they never call back or call when you tell them your not available. i found employees to be short and just push you to another person. this place is supposed to understanding of your needs.

David Rotunno

How often do you take the time to write a great experience for health related services? The staff here is Amazing and helpful beyond anything I have encountered. Friendly, knowledgeable beyond words and easy to talk too! From the start I was made welcome and the process was so good that they earned my business as my primary care facility going forward. Highly recommended!

Andrew Thomas

The medical group is useless. You have to stay on top of everything you ask for. Be prepared for delays, checking in on all requests, and learning the medical system for yourself. For example Ive learned about prior authorizations because I’ve needed them and evergreen had not sent them. I’ve gone months without doses of medications because of their disorganization. I’ve been with this group for years and made countless excuses. They’ve done nothing but make my life harder and lose trust in doctors that I now work with a therapist on. If you are transgender and need a doctor please look elsewhere. They aren’t knowledgeable, don’t keep you well informed, and will require significant effort on your part to make sure you get all of the care you need. I see they’re goal to help, but I and friends of mine have had nothing but problems. However, everyone there is friendly. The menthol health department, needle exchange, and community outreach departments are amazing! If you are looking for a doctor’s office to take care of you and make you feel comfortable and at ease about your medical care, GO ANYWHERE ELSE.

Zackary Taylor

I have been helped by evergreen for over a month i think showing the great trans care, I feel better knowing I can be safe with respectful staff thank you so much to everyone at Evergreen - Tay