Reviews of Erie County Medical Center (Hospital)

Alahna Bain

How can one of the largest area hospitals not properly care for a young man that has passed so to allow his family a proper goodbye. The excuse that they could not care properly for a man his size is unacceptable, Fonda way or transport him to a facility that can. Expedite the process for him to be cared for in a funeral home setting or communicate these issues with a family ahead of time. But everything is better in hindsite right? If no stars were possible that’s what this review would have. Absolutely appalling treatment.

raiyan ruhani

Excellent

John Sevigny

Very nice staff and dentist, honestly. And they do good dental work. But right now, after an extraction I'm in almost suicidal pain because ECMC has a policy against true pain management and would only prescribe Advil. Now I know there are a lot of junkies in this town but FFS pain is pain and I will not deal with doctors to whom pain management is not a priority. Will end up going to ER for pain now.

Brian Farmer

All these bad reviews certainly don't match my experience. I have had nothing but excellent care, and My nurses Justin, Amanda, and Lynn on the night shift were awesome. yes, I did have to wait for surgery, but it is a trauma center, and they are busy. I received excellent care from caring professionals.

brandi nolan

Long story short, finally met with Derek Lynch in the ER. He immediately made us feel comfortable, even laugh. He explained the problem in understandable medical terms. He presented options and got us on our way. Wish every dr had the personality and patience of Derek Lynch!!

Unɪφue

Awsome

Jessie Wozniak

I love the morale, I was taken in immediately and they tried to make me as comfortable as possible and even though I was discharged a little before the last blood lab results came back the doctor called me to let me know I did in fact have the flu. Would recommend to anyone

Jillian Seiden

I feel like not enough people know this so I'm saying it here: DO NOT SEEK PSYCHIATRIC CARE HERE IF YOU ARE ON LIFE PRESERVING MEDICATION. You will not have access to it in the psychiatric ER. You'll be transferred to the regular ER when you start to have a medical emergency but in the meantime you just have to push through your symptoms. I'm fortunate enough that I don't have any fatal medical conditions but not everyone is in the same boat so I thought I would give a warning.

Ernika Williams

Checked in at 12pm haven’t been seen yet and the time is now 7:03pm I’ve been in the waiting room since I got here . From what I’m being told there are no rooms available for new patients. COVID has impacted so much. This is crazy I’m in pain, I guess they’re doing their best to speed up the process, idk but wouldn’t recommend!

Geoffrey Snyder

Very good for trauma, but average at best for other maladies. The ER wait time is unreal, especially if you get admitted yo the hospital. I once had a cardiac emergency there and once they semi-stabilized me (they still couldn't maintain my blood pressure at an acceptable level) I laid on a gurney for just over hours waiting to get a bed on a medical floor for further treatment. And this wasn't my first time getting stuck in the ER for so long. Hopefully once they build the new ER this will no longer be as much of a problem. The doctors are so-so, but the RN's are absolutely wonderful and caring folks.

XxDemon SlayerxX (Bloodybubbles44)

Worst experience ever, waited 3 hours so far with a sick stomach and pain through out my body and watched several people come into the emergency waiting room and get a room way before any of the people who’ve been here for hours have. Someone could be seriously ill and end up dying in here because they have to wait 6 hours to get a room. Unfair, horrible waiting time, workers are constantly just sitting around talking instead of working when people are hurt, sick and maybe even dying. I wouldn’t recommend this hospital to anyone not even people who don’t have insurance since they help with insurance.

Marie Italiana

I believe something dangerous and horror film like is happening here. I wouldnt become an organ donor if I were you. Because their concern is definitely not to keep you healthy and alive.

Christie McCabe

Sat here waiting over 3 hours for an appointment at 2 pm and currently am still waiting. The people at the front desk were eating food and didn’t really check what they were doing. The doctors left for lunch as patients sat here in the waiting room for a simple consultation. This is very irritating

Elaine Lin

I would rather die than go to this hospital ever again

Matt Fox

Why is this place so evil

Catherine Gatewood

MY GRANDMOTHER WENT TO ECMC CENTER FOR DENTAL CARE THIS MORNING THE WHITE LADY WAS BEING VERY DISREPECTFUL AND SNITCHING THE ID AWAY FROM MY GRANDMOTHER BEING VERY RUDE BUT WHEN THE LADY WAS TALKING TO THE WHITE PERSON SHE WAS BEING NICE REALLY DON'T LIKE HOW THE PEOPLE AT THE DESK ARE VERY RUDE AND UNKIND TO BLACK PEOPLE AT ALL!!!

Little And

PLACE IS ABSOLUTELY DISGUSTING PISS ON THE FLOORS. THE STAFF IS EXTREMELY RUDE.

Brigid Mckirchy

I was there on bed rest the first 5 months of my pregnancy. They were awesome and so nice.

Marc Smith

I love there

Silvan Morlock

Literally the worst hospital I’ve ever been in. I would give them a negative five stars if I could because it was such a horrendous experience. I was in inpatient psych, and I was actually further traumatized by being in there (according to my actual therapist). The nurses were useless and rude, and the psychiatrist literally only talked to me for five minutes a day and didn’t even listen to me. Not to mention I had tendinitis from being in the ICU, and when I tried to ask for someone to look at why my wrist was hurting and I couldn’t use it, they told me there was nothing they could do to help me. In a /hospital/. I could literally go on for hours about how terrible this experience was (I have pages of notes I wrote while in the hospital about my experience because it was the only way I had to cope). I hope I never have to go through the horrors of being in that hospital ever again.

Jason Dobiesz

ECMC has seriously stepped up their game in recent years. I do everything & anything I need to through ECMC

Frankie Handsor-Heard

Excellent care with Dr. Judson (Dental)

Jessica McCoy

HORRIBLE HORRIBLE HORRIBLE ????

Empty Space

this is the kind of hospital where you go to die, not get well. CPEP looks like a goldmine for settlement payouts.

Michelle A

Erie County Medical Center also known as ECMC deserves No stars, (unfortunately google doesn't allow 0 stars). As an educated well traveled cultured woman, the services and care at this facility in the Pysch ward is very questionable. The debate can be that no one enjoys going to seek mental care, however that point of view can be ruled out in this case scenerio. My daughter was feeling mentally ill to say it gently and she seeked help voluntarily. My daughter experienced possibly more trauma than care by staff under doctors care the refusal of involvement of supportive family members. The staff at ECMC need immediate training courses on empathy and cultural diversity. With these trainings can allow staff to educate and inform supportive families (within HIPPA guidelines) to assist indiviuals with sensitive mental health issues so that treatment and care can help and assist individals with mental health to overcome their illness successfully, so that live can resume as normal as can be. I don't want to pull out the race card but ECMC needs to understand that individuals come to their facilty to seek human care and the staff beliefs on people of color should stay in the parking lot as they enter the building to conduct their duties. I can't blame the staff when the higher officials of this facilty conducts and cultivates the culture of this ECMC, my message to you is that Black Lives do Matter, its 2017 we all bleed and have the same biological organs. To conclude I strongly believe that Training needs to be addressed at this Erie County Medical Center. Creating a beautiful looking facility is great, but the quality of care "Should" be thee utmost "Priority" and Importance at Erie County Medical Center.

Dawna Bennett

The CPEP program is heartless and cruel. The experience that my friend just endured yesterday was like stepping into the movie one flew over the cuckoo's nest. The poor girl needed help and they treated her as if she was a criminal. The nurses were cruel to her and should be ashamed of themselves for being inhuman. This is an example of mental health care at its worse!!!

Gina Morse

My previous rating has been removed. I guess they don't actually want an honest rating system. unless its in a positive light Long story short. I'll never go back the that emergency room I'll never recommend to anyone

Morgan R.

i was forced to stay in cpep for three days- the worst three days of my entire life. prior to my discharge, the staff made me notify my parents of this despite me being a legal adult- saying that i couldn’t leave until i did so. after being given two different medications on my first and last mornings there, i was finally given a THIRD medication that has had me unable to breathe properly and kept me in slight chest pain for the past two days. after getting out of that literal hell hole, myself and even my friends have noticed that i seem like a completely different person. i would give zero stars in a heartbeat if i could. save yourselves the inevitable trauma and go somewhere- ANYWHERE- else.

Kristy Henderson

Rude. Bad work environment.

M C (ModestAlienWaltz)

A poor older woman in aawheelchair from an old folks home was left in the emergency room by herself for 10 hours, urine all over the floor underneath her. Nobody bothered to clean it up, or even check if she needed anything. You could tell she had diabetes from the way the entirety of both of her legs were covered in sores. She was crying and begging for some kind of help and everyone was ignoring her. Is this a hospital or a mortuary? It was disgusting. If I could rate 0 out of 5 I without a doubt would.

Jacob Moore

Horrible psychiatric emergency room I've seen. Nurses harassing patients and just being unprofessional.

Ollie Emeritus

The cpep program is a joke. My experience here was traumatizing.

Scott McMillan

This is my thoughts......did a Ambulance take you there or did YOU choose to go there.? There other hospitals in Buffalo. My ER experience was unless your dying or have a heart issue in which case you were brought by ambulance you're going to have to wait....the ER nurse was great but the ER Doctors are over loaded. ECMC is the only hospital that deals with Detox and a rehab unit 3/4 of the people that were there were had some sort of Detox issue....they do what they can////////////

Richard McGilvray

The receptionist for the dental department was rude, dismissive, and should be ashamed of herself. I'll avoid this place like the plague.

r.m patton

Great place for all medical needs

Ben Snow

Kinda disgusting, not cleaned, they refused to give me water or food even after I finished my tests for long enough to cause a severe headache and nausea which they blamed on head trauma which my primary later said there was none. I ended up asking to sign myself out against professional advice because I had no confidence in their ability and when I asked to do so of the 2 doctors I had seen neither showed up in with the paperwork. Instead they sent in a man with tattoos, quite the muscular build and the most" I'm trying to be intimidating" look ive ever seen. He informed me that I could die if I left which no one had told me and when I later asked my primary as well as a PA they said their was little to no chance and no patient should be told they could go to sleep and not wake up with such odds. What really amazed me is that by staying there they thought I was better with my vitals being checked every 2 hours by some nurse instead of being checked every half hour by my parents throughout the night with all vitals and proper nourishment. Really quite the horrible business if you ask me.

Mohammod M Khan

My appointment was in MAP clinic ECMC at 1:30PM And doctor call me to see in 3:30PM after I remind them in front desk. Are they playing with their patient time!

Jane Ramirez

No air conditioner on? I feel in the oven!

John Jones

Got finger amputated. They fixed it but it took 6 hours and the nurse said it doesn't "look bad" and shrugged off pain. Just because I managed to attach it together and put it on ice doesn't mean its "not that bad".

Chastity Renee

If you have a child and they need mental health help. They will not help you here. The problem better be acute and displayed in front of them because they don't care if the cops witnessed unsafe harm to self or others, THEY have to see it. So you wasted 12 hours to be told to go home with your unstable child. They suck. Brylin is no different. Go to another county. They will help your child. 0 stars for wasting my time 1 star for sandwiches. Lawsuits WILL solve this.

Fabian Tobon

It is the worst experience I have had. The customer service is terrible. The place is very dirty and does not feel safe.

Markel Hyshaw

Extremely long waiting times in the ER I why I don't come to this hospital its the biggest hospital in buffalo and the most slowest.

Gerardo Casañola

Very awful experience in the Orthopedics & Sports Medicine department. They treat me like if as was a garbage. I am still have symptoms because they don't cure me very well. Don't go there to receive a treatment.

Brandon McWhirter

They have the resources and knowledge to help with medical care. If you're sick it's a wonderful place to check out. They might just do something about it.

Tawanna Rice

Just overall slow service. The E.R department is horrible. I was there last night for a allergic reaction and their was a guy spitting and puking in a bag in the waiting area. The couple leaves getting impatient leaving the bag etc on the floor. Freaking disgusting. Then i ended up leaving because i was sitting out there for 5 hours and still wasn't seen. I come in the next day in er department and the same bag and everything is still sitting in the exact same spot vomit in it everything. I will not be coming back to this er. The doctor that seen me was a sweetheart though thank good but overall service was unbelievable. I don't recommend going here unless its a 911 sort of emergency.

princess Cooper

im still here by God hands

Sangittt Raiii

Very good

Sherman D. Webb-Middlebrooks

A family member went missing and all they did was just transfer me and transfer me when I called to see if they were there after a person told me my family member was there I’m so angry and disrespected by my experience that I pray the people who shuffled me around fee how I felt! They also should be lucky I’m not willing to throw my life away over this but I swear I want to put them on the news!!!

Ron The Sage

When I was Ill and had kidney stones the doctor's were great. Staff was freindly and attentive. Emergency room is very busy but the attendants were helpful.

Unkown Gamer

my mom was tortured its horrible she was in intesive care and they stuck a needle in her the janitor did it was horible i say shut the down

iBaganie IuI

Don't come here if you have a mental health crisis, they are TERRIBLE. The adult ward is literally just paid baby sitting. They don't separate extreme cases (which made me feel super unsafe), they are low staffed, the staff barely do their job. I was only asked about my well being when my guardians complained, and only saw a doctor after they knew their patients were onto them about barely doing anything. There were always full beds as well. I will never be going here again, and I recommend all mental health patients to go elsewhere.

Christopher Hulett

Staff and access to services

lauren carter

I am not impressed. I went in to ER for upper abdominal pain but have a history of diverticulitis they didn’t listen to my concerns didn’t check anything in the gastrointestinal area but kept checking my gallbladder. Any doctor that doesn’t listen to the concerns of the patient isn’t a doctor at all. If I die from intestinal blockage because of their negligence it’s on their hands!

A Taylor

Waited 4+ hours in pain having a miscarriage in the E.R. Go to buffalo general or sisterS run far away from ECMC

Amanda anne

I would like the visiting hours to be longer in the adult unit. My boyfriend is in there and I hope they are taking care of him and he can get out in the next day

Tammy/hippie420Mom Englert

ER parking is Free valet. There is no signs but go up ramp and they will park your car for Free.. ER dept. There is also a Tim Hortons on main floor lobby.

Patricia Gombos

The Wound Clinic there is ridiculous!! Do not hold your breath (or your leg wound) trying to get an appointment there. When I first called there after being referred by ECMC Emergency DEPT. they needed a written referral from the Dr. I saw even though I gave them the name of the Doctor after calling the er several times and leaving msgs for that referral and continuously calling the wound clinic to see if they received the requested information they finally told me I could get a referral from my primary.. they also told me that appointments were being scheduled two weeks out (even though I was seen in THEIR ER AND REFERRED THERE BY AN EMERGENCY ROOM DOCTOR).. but I digress.. my primary took a day or two to get the referral in to the wound clinic. I waited, they said they would call me when they received the proper information to schedule an appointment. Three days after I know they received the information I called them. This is when they decided to tell me that all referrals have to be looked at by their medical director before an appointment can be scheduled. Now I must have called this place at least ten, twelve times, altogether each time letting them know that I was in ALOT of pain. I spoke to maybe two different girls that answered the phone. So I’m sure they remembered me and my plight. Let me tell you it has now been almost two weeks since they received my referral and I haven’t heard ANYTHING back from them. Obviously I had to go elsewhere and schedule an appointment which to be fair also was scheduled two weeks out. BUT the very day I called was the day they scheduled me, hmmm no referral needed! They just wanted notes from my primary from my last visit with her and a list of my medications. The Wound Clinic at ECMC is “a separate entity from the hospital” their words. But how nice it must be to get tons of referrals from probably the busiest hospital in the city and get to pick and choose who they take without regard for the patient and without even the slightest gaf to at least call people back and let them know they are not interested in helping with the problem they are having or at the very least giving them an alternative clinic(s) to call. SHAMEFUL!

Andy Blair

Excellent hospital, daughter had her kidney transplant on christmas day!!!

Fred Pagels

Please I don't hate this place I need help now inpatient please

Justin Hagen

The athletic center on the 4th floor is nice amenity.

Nonya

The ECMC psychiatric ward is three meals away from looking like season 2 Horror Story ward. The doctors over prescribe the meds that causes insurance company's to drop the medication and starts a investigation of abuse. I can go on and on,but that whole hospital is under investigation. There are really 2 good doctors on this ward. The rest..... Well just stay away from ecmc.

Nancy Hirsch-Ackerman

Very good hospital for a knee replacement surgery.everybody was very nice.I liked Jeff and the nursing staff on the 6th floor were very good.I gave ECMC 5 stars.

Jennifer DeWolf

In June of 2018, I was in a car accident and I was a patient at ECMC. The nurses and staff were very nice and especially the staff in the rehabilitation unit were wonderful. A year later, I did a 5K walk in my area and finished 1st place in my age group. 1 year after breaking my pelvis in 2 places. I couldn't have done this without the care and support of the staff at ECMC. Thank you for all you do. Jennifer DeWolf Sheridan, NY

Joe C

I had an amazing experience with ECMC. Both pre-op and post-op. Dr. Anders in orthopedics was FANTASTIC. I’m only just over 2 weeks after shattering my arm and I’m practically back to normal. The incisions from surgery are so fine and thin I can tell he just did such a good job and I’ll have minimal scarring. The entire team deserve a kudos. Job well done and thank you Dr. Anders!

Holly Yuhnke

The worst experience I have ever had at a hospital. My daughter was there trying to be evaluated and we were all treated like caged animals.

Amogh Joshi

I had a kidney stone. I had to first wait for 2 hours in waiting room. Then wait for one hour for a nurse to come and take my blood sample, then wait for 5 hours for blood report to come all along....imagine the pain of kidney stone for so long time. They knew that I had kidney stone, but said it’s just back pain probably to calm me down until the lab reports were there...I felt like dying that day....don’t go here for Emergencies. Imagine if a person had a heart attack, he would probably die if waiting for 7 hours.

Ms Theresa

Not my experience but witnessed it for a family member. Nurses very unprofessional and speak very rudely to patients. She said it was cold in her room nurse stated it was warm enough and that it was "project hot" meaning it was hot like the apartments be in public housing. Her room was always filthy. She was served her food always in an unappealing mannner and it was always cold. How can a hospital not have enough gowns for there patients. It should have closed down when it Edward J Myer Memorial.

Ni Smith

This hospital is by far the worst hospital I have ever been to in my entire life. I went there yesterday and the nurses and doctors seemed uneducated, didn't seem to understand why each patient is there for service after having paper works and information from the ambulance (they haven't seen me in over an hour to check on my concussion and give me an MRI after head pain and thought that one of my visitors were a doctor, but aren't you suppose to know who's the doctor in an environment like that one?) This place is downhill just ghetto and bad. The nurses.. I'm convinced they're sniffing something.. They make side comments, are rude, and nasty. Doctors doesn't have common sense either, careless, doesn't speak to you about anything. Poor communication. I sat in a dirty room alone until my visitors came and with the pain I was going through and I had a terrible headache from a concussion that could've been bad. I would've been dead if anything. Lucky enough my mom had to ask them about giving me an MRI because that's how much they care and don't care about their jobs of saving lives. I'm going to just say this once.. I attend college to work in the medical field and I have the heart, dedication, and work hard to acknowledge what I have to do to work around all these standards... So if you're NOT up to taking responsibilies, being an adult and helping others then WHY work in the medical field? ECMC you have a long way coming from being a great hospital... I'll never in my entire life go to this hospital again.. Even if I'm close to near death. It wasn't my first time but it's definitely a lesson learnt and my last. Waste of time, money, and support.

Imtiaz Khokhar

Excellent

Margaret Fiegl

I don't

Derek Reid

Trauma center

Maria Valentin

(Translated) Great service. Amiability. Responsibility and above all respectful. (Original) Buen servicio. Amabilidad. Responsabidad y sobre todo respetuosos.

Chuu Chuu the Bunny

Once you enter, you'll never get out. I was in the psychiatric ward. They do not allow visitors in. People who needed to get out quickly for family, pets or work were trapped there even if they checked themselves in. The phone was broken. They talk about medical information right in the open.

Ana Dennehy

Awful, horrible hospital. The nurses were incredibly rude and were more concerned talking to each other about the number of times that they had been written up that week (hm, I wonder why they were getting written up so often?) than caring for patients. They didn't actually care about my well being, they just wanted to do the bare minimum possible and then charge me through the roof for staying overnight. DO NOT go to this hospital. Wish I could give negative stars.

Christina w

No one should feel forgotten about at a hospital. No one ever should ever feel forgotten

Divalicious Queen

So large the biggest hospital in Buffalo so large a clean hospital and it's food court is very clean and they nice at the restaurant person are cool

Van Thompson

This place is neglectful, dirty, and one of the worst possible choices you could make as far as your health care. I'll never go back, I'll die first.

FR33 KODI INFO

ok so fam recently takes latuda ok and at moment the doctor at monsinior car debra hasnt gave my mom 72 years old refil with all this covid going on u think think they would help elserly..now this mediaction keeps her to stay sane /so she suffer been ecmc 4 times and they dont even help her u know i use to love ecmc u people need to help people when their there she has proof she gets medication so whats the problem.. she need an online place where thy can just give her the meds she needs without having go out the house she cant hardly walk conect her with place so she can get help asap.. so im going to hospital again with her right now,,i swear no one helps u when u need it especially the elderly..this has to stop..

magic

been waiting in ER for 7 hrs, a friend with kidney stones writhing in pain and i can't do anything about it. Staffs just tells you ever sweetly unfortunately they can't to anything either.

Carol LaMartina

I was impressed at the information sessions on Kidney Transplant. I have found that every person I meet doesn't matter what department they are from they are so nice & Happy Face. I got my Kidney there 3 years ago, thanks to them I am still here!

Rachel Blane

Awful awful service especially in the psychiatric emergency room. Awful environment for patients that are trying to get help. Get a new system to help people not put them in a worse environment. I will never go there for any services.

Jinx La'rue

Every time I have to deal with this hospital it's always been a horrible experience

Annie O'Neil

Over the past 2 years the hospital has had the worst care I’ve ever seen. I was in a car accident with my son 8/17/20. They never did x rays or anything. They gave me pain meds and discharged me not knowing I would need a cervical spine fusion due to injuries sustained from the accident. My son wasn’t given anything no test ran and he was discharged. He too was injured we later found out. Today my daughter who is a asthmatic went to be seen because she couldn’t sit up and had severe chest pains due to covid. They put her in a room with tiny chairs sitting next to each other not even 6ft apart. She sat in that room in pain scared. Triage nurse told her we only going to give you Tylenol and cough medicine. No one ever came to see her the few hours she waited not to even check on her. To make matters worst they sent a lot of people with covid in that room who were throwing up and sick like she was. No one knows what variant of covid they have or the severity. No one checked on them for hours. She decided to leave AMA because she couldn’t take the pain and couldn’t sit up. I was told she would be in good hands before I brought her and when I called up there. They lied. If you have Covid or severely sick I don’t recommend this hospital. They just want the money without giving you the care you went there for.

Nick Orr

I fell off a railing and busted my forehead open.. was rushed to ECMC in an ambulance and had to wait about an hour and a half to be seen (on a Saturday). Once I was taken in, I received some of the best care that I've ever had. The staff was incredibly nice, patient, and helpful - thanks Tony and Amanda! The facility itself was also super clean and inviting. They took great care of me, ran diagnostics, stitched me up, and sent me on my way. I thought I fell hard cracking my head open... but I think I fell harder in love with ECMC.

Shane Good

Dont go there unless you're dying. Specialist wont return your call most likely. They're easy to push medicine(bandaid) and slow to fix the root problem. Been dealing with herniated disc in my neck. Seeing Dr. Steigman. He told me to go to "special kind of physical therapy" so I did. It did nothing.... I actually fixed my torn rotator cup by watching youtube videos... of "real specialist" who mock out doctors who send their patients to physical therapy for the long haul. Needless to say my torn rotator was fixed by me and research. But now left with a bulge area in my neck region(around c7) and of course Dr. Steigman never returns my calls. Quick to prescribe pain medicine. But slow to do anything for the actual recovery. One thing I learned through this car accident.... dont always trust doctors alone. After all look at the pain killer epidemic. Do lots of research on your own. And dont be afraid to complain our bodies are the highest investments we have. I KNOW FOR A FACT IF I DONT GET A CALL BACK FROM STEIGMAN NEXT WEEK ILL BE CONTACTING PLENTY OF PLACES TO GET THINGS ROLLING. Not sure if it's the ladies behind the counter not telling him or him just being lazy.

Love Of Truth

DOESN'T EVEN DESERVE ONE STAR THEY HANG UP IN YOUR FACE WHEN YOU WAIT ON HOLD FOREVER AND THEY DO IT BECAUSE THEY ARE LAZY. PURE LAZINESS. I AM DISGUSTED. I WOULD NEVER SUGGEST THIS HOSPITAL TO ANYONE. THERE ARE MULTIPLE REASONS I CANT BEGIN TO WRITE ABOUT.

rafael Tostito

Been hear over 3 hours waiting even tho i have chest pains and pain in my right upper back it does not seem to matter , Poor costumer service , there slow and im changing everything over to Buffalo general ..

Kaitlynn Thomas

Ecmc is the worst place to go to. I will never recommend this place

Crystal Duncan

Due to negligence on behalf of ECMC of Buffalo, NY a loved one of so many who passed away on the 18th can not be properly embalmed nor viewed. The family and friends of Robert Pete Gonzalez Jr. will never be given the opportunity to have a proper goodbye and all our hearts are shattered. ECMC should have notified the family or transported "Juni" to a facility that could have accommodated based on the situation. Instead ECMC showed no compassion as they let his body lay in a room for 3 consecutive days without being preserved by a cooler. ECMC needs to accept the bad reviews just as they accept the good ones! They need to be held accountable for the negligence and answer this mourning family!

Clifford Gregg

The surgical services reception is very Rude very unhelpful

claire hershey

The nurse was ride on the report it said I was given dilata 5 times I only ha it 3 times obviously the nurse was shooting up. They are all drug addicts here all of them and I am stitting here waiting for back surgery duck these drug addict

Lisa Lake

Went to ecmc dental Caring, kind and compassionate. Cares about yoit healthnot justdental.

Richard Kozlowski

Had excellent care in the dental clinic from all of the staff and Dr D'Silva.

Shane Welsh

Staff there are so rude and ignorant. I suggested you go some where else for medical attention because they will not help you. this place is full of retarded low educated doctors. The place is full with crackheads begging you for money in side the hospital and out side of the hospital

Elliott Brown

Excellent level of care across all floors and departments. 10/10 would recommend.

Sandi Lowry

I experienced WONDERFUL care and treatment for outpatient surgery! From the registration to transport to my car. EVERY PERSON was so pleasant and caring. The entire process ran as smoothly as a fine clock. They made be feel very comfortable and took away all my concerns. My gratitude highest regards to all your amazing staff!! Thank you!

Don Willetts

Amazing place! I've had 2 major surgeries there and recently suffered heart issues and the E.R. staff saved my life! Bless you all!!!

Matthew Kresconko

Experiences with ER and CPEP. ER was slow as ERs always are but staff were kind and helpful. Staff members treated everyone, from forgetful drunks to those under arrest with compassion and professionalism. CPEP was slow, but staff was neither kind nor helpful. Lack of compassion, kindness, or understanding is rampant, from technicians and security personnel up through psychologists. If you have a real issue and are in an acute state of crisis that requires mental health services you will not receive help here. You will not receive help here. You will be treated like an inmate, no one will tell you exactly where you are in the process, and you will have more anxiety from being there than when you came in. If you must go here, please consider these suggestions: - If you don't have the phone number of someone you trust memorized, write it on your skin so you can stay in contact with someone. You won't have access to anything you bring with you until you are released. - Your first evaluation is an interrogation. Don't let them scare you, don't let them intimidate you, slow down and speak your truth. - Your nurse would rather eat Paula's Donuts in the glass cage. Make him/her come out and address your needs. - The Patient Bill of Rights is attached to the wall in CPEP waiting room. Read it repeatedly and assert your rights as needed. Real help is out there, I promise you that, but it is not here. Stay strong and get to the people who can help. People I love have had success with: Best Self Behavioral Health - locations all over city Community Concern - Derby and Hamburg

Jerry Tidd

Wasn't sure what to expect, with it's history of needing government bailouts and the neighborhood it's in...but the Burn Unit ICU (the only one in the area) is outstanding! I couldn't believe the quality of care my father received there, and the staff couldn't have been more empathetic and competent. Couldn't recommend them more.

Laura Johnson

NEGATIVE STARS WOULD HAVE BEEN PREFERRED!!!!!!I have several clients that use this facility. They go to many different departments within this hospital. RUDE!!!! I'm so going to switch providers for my clients. It doesn't matter where they go in this hospital the providers are RUDE. They don't answer the phone, and if they do you are on hold for over 15 minutes and the people who answer the phone are absolutely horrible. They must be hard up to keep staff that are that rude. I am making it a priority to move my clients to a different facility.

Jackie Carter

Most disrespectful secretary I have ever had an encounter with. Hung up on me before o received her name. My fiance has been trying to pay a bill with this hospital for a month now even though he had insurance at the time of service he was still charged, the bill is sitting on his credit report yet no one can find the account. Never had to work so hard at paying a bill in my life. Just choose a different hospital.

Alec Frampton

I have been to ECMC on 4 occasions now. Yes, sometimes there are long waits and I've seen a couple of the staff get nasty with a few patients (most of those patients were unreasonable and a couple of them were dangerous as they were loudly yelling and breaking property.) I've experienced a few sections on different floors in ECMC, however, I always received decent care during my times there. The staff were always good to me. I understand people have varying experiences at ECMC, but I'm grateful ECMC is still around and that I received the help that I received

Thomas Brown

Loved my trip to ecmc last year they saved my life

tiara fox

Terrible service i had to leave after being in the ER waiting for literally hours I didn’t receive proper care/did not see a doctor or was treated with respect last night whomever was at the desk in the emergency room last night around 6-10pm on Monday 4/22/19 gave us attitude and dismissed the patient I assisted. I was highly dissatisfied and disappointed being I’ve came to the ER myself and was never treated this way. It’s a shame that the people you have as the face of your hospital treat people like jokes/not taken seriously.

Miya Shilts

Me and my husband are up in the new York area for his work (we live in Missouri) and I was 12 weeks pregnant. I was bleeding pretty heavily so we went to this ER. Upon arrival the ER had people smoking in it, it stunk of alcohol and urine. We sat in the waiting room for 7 hours while they took back druggies and drunks who came in after us. They did NOT care that a pregnant women was bleeding heavily. My husband had to ask 3 times when we would be seen. We finally got taken back into a room and the nurse was rude and in a hurry. The resident had no idea what he was doing. Then the morning nurse and dr came and they were way way better! I unfortunately had a miscarriage. They set me up an appt at the Kensington OB for the following day to check levels. That was another bad experience in and of itself. If you're pregnant and having issues i urge you to go anywhere else!

eliz arroyo

Sooo I been here for almost a month already for my boyfriend because he got into a serious accident where he was internally bleeding after only the 5th day of being in trauma care they told me and his mother he was not mentally and physically prepared to go upstairs and come to find out we get a call later that same day that he was MOVED UPSTAIRS to where he was placed in a room and later that night went unconscious because he couldn’t BREATH properly and had to get rushed back down to trauma and when we asked for an explanation to has of why this happened even though we all knew he wasn’t ready it was just for them to feel stupid they couldn’t directly tell us a straight forward answer because they knew they were WRONG all because they wanted to rush him into a different unit to make some “room” it was just insulting and just disrespectful for most of the time being it’s just been a hassle with specific nurses to care for his needs very disappointing

Toni Whiting

My child is there for help and instead they have held him for more than 24 hours without giving him any of his medication in a violitile environment. He has not even been permitted to sleep. This place is not only not helping people it is guilty of terrible negligence and abuse and should be shut down. They are causing people seeking help to further deteriorate. He has not even seen a doctor and ia being told he won't see a doctor or receive meds until at least tomorrow. One of those meds control his blood pressure! Another young man was in the backgroud screaming about not getting seizure meds and the only response he got is to sit down because the doctor didnt order them so he isnt getting them!!! Medical negligence at it's finest!

Leslie Patton

It's a hospital. Very busy, specializing in trauma

Janis Goldberg

Where do u go if u feel sick from rat feeces!! My landlord will not pay for Orkin to come out

Tex Valentino

Extremely horrible care and concern for civilians in the ER. The nurse was snotty as if she hated her job. I explained my pain at 8 out of 10 and have been waiting for 2-1/2 hours. The waiting room is slowly pilling up to the point that people are forced to stand. Last I heard, the staff was talking about Family Guy. Super great job, you miserable, unconcerned staff!

Dale Metcalfe-Berry

we came to trauma care from Canada, the care my husband received was absolutely wonderful, everyone was so attentive, competent and caring. There was no lying in the hall waiting for care, staff were kind , considerate and caring and we cannot say enough how impressed and pleased we are with the care he received. Even waiting in the waiting room while they worked on him, the staff kept me informed and the wait was not that long before I was allowed into the room where he was. The hospital was so clean and everyone did their best to help when ever we had a request. The nurses were there whenever the bell was rung, we did not wait hours for a nurse, doctors came to the room daily and we received a written report with the results of his CT scan, that is unheard of in Canada. His nurses on the 12th floor were sweet and so helpful, actually everyone was wonderful. We are so thankful that the EMT took him to your hospital because he got excellent care, from past experience in our country we know he would not have gotten that degree of care here. We are so thankful, cannot say enough how thankful and impressed we are and just want to let you know that we appreciate the care received. Richard and Dale Berry, Ridgeway Ontario

Ralph White

I was in a car accident where i stated i hit my head and there was lack of any treatment and the service there was unrushed poor ho

Angela Incorvaia

Terrible place to be if you need help for mental health I highly recommend not to go there for help they stick you in a room with all different people very dangerous the staff is awfull they lie to the patients and very mean to these people who are there for help. gave it one star but It doesn't even deserve that.Stay away

Katrina Wilson

Sat in emergency department for 2 hours still have not been seen I end up looking part of my vision end up going to buffalo general and now I have a lawsuit

Theresa Flint

My surgery 8yrs ago was a good experience. Friendly staff, helpful and understanding. Now having issues where I need to see the surgeon I had before and because a change of insurance the staff Is treating me like a number not a person. All I want is to be seen to figure out what the issue is I'm having so I can go back to work! Cant even be seen for 2 months!

Michael Salzler

The surgical unit staff in ortho was great. Everyone there was polite and kept communication open between the staff and I. I did not have one step that was not explained. The staff on the 6th floor was very kind. I have to give lots of credit for a job well done to rn Shawn. He was very kind and patient. The staff on the 6th floor were great all the way around. From my first nurse Cathy, to Shawn then I think his name was Tim. Pt and ot were very good at giving tips on how to get around after discharge. Monica the discharge planner was very knowledgeable and helpful. All the way around great job to all. Now if the er can follow suit.

Samuel Cettell

I hold ECMC personally responsible for the neglect that they showed my brother, Robert Pete Gonzalez Jr, after his passing on 6/18/2018 when they knowingly left his body lay on a table after his autopsy for several days. His body was unable to be property prepared for an open casket viewing for his family robbing us all of our finally chance to gaze upon his face one last time. Their reasoning for this is because they say their facility has no refrigerated area to hold someone of my brother's body size. There are other hospitals within the area that are equipped with a refrigerated system large enough for this situation but the lack of professional and personal care for the deceased was not in their best interest it seems. Thanks to ECMC I will not get the chance to say goodbye to my only brother face to face. Their mission statement states, To provide every patient with the highest quality of care delivered with compassion. Where is the care and compassion in this?

James Duggan

On an afternoon when the ER was "buzzing" both my wife and I were treated promptly, professionally and with utmost courtesy. A wonderful team that works seamlessly under trying conditions. We left impressed.

Joe Marquinez

Was recently hospitalized for hip replacement surgery.Edna, working with the anesthesiologists, was wonderful in reassuring me before surgery. Dr. Violante gave me gentle and comforting words, before performing his job, orthopedic surgery to replace my damaged right hip. He even put his initials on my hip, so as to prevent any mixup. When I awoke in recovery, I was in much pain. The doctors and nurses performed pain management flawlessly. My evening nurse (I was on the sixth floor) was a woman named Sara and her kind words and gentle touch made an very high pain time much more bearable. Within hours the rehab staff had me up and moving, showing me how to move properly. My day nurse was Abby who also made this tough period much better, with her professional and efficient abilities. I was released the next evening and myself and my lovely wife want to profoundly give thank you's to all of the awesome people who work at ECMC, from the cleaning staff, the food and dietary staff right up to nurses and doctors who made this trying and painful experience much much better. Whatever ECMC pays you men and women, you all deserve a raise! Was treated with dignity, respect, empathy and not babied but guided down the path to successful healing. Well done! My sincere gratitude. ..

Brystal Bilber

Horrible place, my family member has went to this hospital many times looking for psychiatric help and help with susbstance abuse and everytime is denied. WHY?? NY is suppose to be fighting a drug epidemic but are doing nothing to help someone who is reaching out for the help. The family member was told to go to a impacient rehab( which doesnt except the insurance that they have) so now what?? This family member is suicidal and this hospital doesnt seem to care. Thanks for nothing, would never send anyone here!!!!

Alyssa H

This review is based only on my experience with the surgery suite. I was scheduled for orthopedic surgery at 10:15 am. I received a call from my surgeon’s office the day before notifying me to arrive at 8 am. I arrived and checked in at 7:55 am. There was no greeting. No hello or good morning. I was immediately told, “You’re late! We’ve all been waiting for you.” How was I late? I arrived before the time I was given? Mind you, I had NEVER been in ECMC and there was construction going on at the main entrance making things very difficult to navigate. I didn’t know where I was going. The woman that did my registration was extremely rude with me the entire time I was giving her my information. Her name tag was turned around so I couldn’t see her name. I can’t blame her! If I acted like that, I wouldn’t want people to know my name either. If my surgeon would have given me a choice to go somewhere else, I would have walked out at that moment. People’s nerves are already high and adding stress and rudeness is the LAST thing patients need. The woman that then brought me back was just as rude! I tried talking to her and she didn’t say a single word back! Then I meet Sherrie, my nurse. My goodness. What a breath of fresh air she was. She has the greatest sense of humor and has a way of lightening the mood. Luckily, I don’t get nervous before surgeries, but I know a lot of patients do. Sherrie will make you feel at ease and make you laugh until it’s time for you to go in. This nurse is a godsend! Next I’ll move onto Colin. Colin was a student, I believe to be a nurse anesthetist or similar. He was so caring and also had a good sense of humor. He had a nice demeanor and I could see his drive to learn. He said he was hired on to be an employee and you are so lucky to have him, ECMC! Thanks again to the 2 friendly people who made the process of surgery less painful here at ECMC. To the witch at the front desk of the surgery suite: “In a world where you can be anything, be a Sherrie or Colin.” I don’t wish for anyone to lose their job, but maybe she’d be better utilized in a department that doesn’t directly interact with patients. Maybe somewhere in the basement.

Dusty Dawg

I called Saturday told them my situation I had a really bad infection for 2days at that point. WSnt able to sleep at all due to pain. They said to call Monday morning to get an appointment. I call Monday morning the lady that answered told me to call my dentist about 4xs. While I'm explaining he's on vacation and the amount of pain I'm in. She told me unless I was a patient they refused to see me. I'm amazed at the attitude and level of disregard that was shown. It's amazing considering the name is ecmc emergency dental.

Larry Hisel

Parking lot is a nightmare took me 10 minutes to find a place to park

Michelle Salvetti

I came to ECME in 1991 on a Helicopter in massive pieces I was hit head on at 100mph. Dr. Weinstein save my life and Dr. Bone put me back together it took 4 years but it worked. I was 30 at the time and I was able to raise my 2yr old to manhood and my daughter to adulthood. I will forever be grateful for this hospital and Dr. Larry Bone. Shelley Lorber

Charles Erckert

I can not believe it I took a friend to the oral sy area for dental they had no record no x-rays but they did have a referal. Know I have to go back to the see the dentist who is right next door to the area for other consulation Really this is stupid. The worst part two other people the x-rays where lost too. If you need help do not call them. Three people in one setting really. If x-rays are send and no department is on it. Why not look and see what dept it may go to. I can tell a set of teeth from a foot just saying.

Brianna Harris

I dont Like the emergency department , the one male or lady I couldnt Really identify the gender but was very rude towards me , I had a lot of serious problems going on with me and he told me he’s or she is not holding me hostage and that I can Leave , and yes I left so if I do fall or hit my head or anything because it hurts to walk and I can Hold my weight down? Or if my headaches become more severe OR IF I still don’t eat in these next few days , first ppl I will Blame is ECMC

Philip Campbell

ER techs are great, however, the licensed doctors have poor attitude and treat everyone like a drug dealer. I find better health care in other states and countries.

Michael D Leli Jr

Great place for health care very helpful and Friendly

Camille Cabarrocas

They do very good emergency tooth extraction. They have a compassionate dentist there

Pete van Rooy

Cant get the dental clinic on the phone for an hour first thing in the morning. When you finally do their "emergency appointments" are all booked for the next 2 days. How can an emergency be booked a day in advance?

Jenifer Richard

Absolute Worst Hospital To Go To.. They Are Unprofessional.. Ignorant.. And You Wait For 5-6 Hours If You Go To The Emergency For Anything.. Staff Are Unprofessional An Don't Really Care About The Patients. If I Could Give A Zero That Would Be The 1St Choice.

Blaine Campbell

Incredibly fast, caring, and professional staff. We were in the waiting room for 10 MINUTES before my father was given a room and met with a doctor. Within an hour he was given several tests and met with the on duty specialists. He was constantly offered water, blankets and anything else he could need. I highly recommend this hospital if you or you loved ones are in need of emergency medical services.

james miller

Don't go here for any kind of dental.

Thomas Root

In ECMC right now and it is the worst experience of my and they are so understaffed that they can give you the help you really need

Tata MP

(Translated) On December 5, 2019, I took my husband to the ECMC emergency room, I parked my vehicle in the disabled area, I handed the keys to the young man from Vallet parking (because they ask for them) at about two hours I left and no I saw my vehicle in the parking lot and asked why they had taken it out and the young man told me they were hospital rules, but they had put another vehicle that didn't even have a disabled card, I claimed the young man and he told me that vehicle It was theirs. I looked for the supervisor's number and they gave me his name (Jeff) I talked to him and he didn't solve anything. To sink the service further, when I left the hospital at 1 in the morning, there was another person waiting for someone from the Vallet parking lot who will look for his car in 20 minutes, then I asked in the emergency room if they could call someone and he replied that the cars were moving, another young woman arrived who had been waiting for an hour, we had to remove the keys from the tablet and find our cars by ourselves. The service is the worst I've seen. I do not recommend it. (Original) El día 5 de Diciembre 2019 ,lleve a mi esposo a sala de emergencia del ECMC, estacioné mi vehículo en el área de impedidos,le entregué las llaves al joven de Vallet parking (porque te las piden) como a las dos horas salí y no ví mi vehículo en el estacionamiento y le pregunté el porqué lo habían sacado y el joven me dijo que eran unas normas del hospital, pero habían puesto otro vehículo que ni siquiera tenía el carnet de incapacitado,le reclamé al joven y me dijo que ese vehículo era de ellos. Busqué el número del supervisor y me dieron su nombre (Jeff) hablé con él y no resolvió nada. Para hundir más el servicio, cuando salí del hospital a la 1 de la mañana, había otra persona esperando por alguien del Vallet parking que le buscará su auto hacia 20 minutos, luego pregunté en sala de emergencia si podían llamar a alguien y me contestó que estaban moviendo los autos, también llegó otra joven que llevaba una hora esperando, tuvimos que sacar las llaves de la tablilla y buscar nuestros autos por nosotros mismos. El servicio es el peor que he visto . No lo recomiendo.

Natalie Nelson

Ecmc took my friend after he passed away for an autopsy and left his body out after for 3 days, robbing his family of a proper burial! Their excuse was they didnt have a big enough cooler for his body. They took no accountability for this "mistake". They dont follow their mission statement- "to provide every patient the highest quality of care delivered with compassion". Their core values of excellence in all areas was not meet by any means. They abused this man's corpse with no compassion for their family.

jeanette gibson

Unprofessional ER staff,left my daughter in pain for over 3 1/2 hours.Im ashamed to admit to anyone that I worked here????????????

Marcia Jones

Great hospitality

Sheila Baxter

They were awesome with taking care of my son I was very impressed with everyone I incountered ! I would say if you need fixed go there!

Matt Deschamps

This place is a freaking joke I've showed up there twice and they give you an IV and send you on your way never ever go here unless there is no other option their addiction and recovery is worthless not to mention the professional service from residents and attendings' are garbage

Kantina Artison

Slowest hospital I have ever been too I was in severe pain and wasn't seen till 11 pm when I arrived at 5 . System was down two days straight for this to be a main hospital the care provided is terrible ! And I don't even come here often

Kevin Dake

I have been here since 7/25/17. It is now 8/1/17. I have been told for 3 days that I'm going home. Yet here I sit waiting yet another day. It's bad enough to be told you're going home and not. But it's even worse when the staff is to cowardly to tell me themselves. They leave it for the innocent nurses to do. Communications in this place sucks

anne marie

CPEP is a horrible place none of the nurses care about you Dr. Matthew Ruggieri doesn't even give you a chance to explain to him whats wrong he likes to tell be what the thoughts are he needs to learn how to actually care I feel like he only cares about money and thats not right

Erik Beljan

Made me wait in a an emergency room for 24hrs on a mat that was the basic equivalent of a kindergarten sleep mat for like 18hrs. They kept running me around said a bed had out in then it hadn’t then it did. Me while I received little to no attention, my mom had to stay there overnight thinking we were getting a room. I have back, neck and rib injuries from falls. A doctor eventually came in and said there was no bed one IV, meds were never on time. They send a bill it’s getting sent right back to them for inadequate care. I’m in sick pain for the bed I can barely walk and am tripping around the house. Should have gone to mercy. What’s worse they didn’t let me transfer but let me go a few hours later for no beds. Doctors seemed battled at the same usual stuff I’ve told them!

Nisa

Beautiful newly built nephrology unit.

Lexi Herrmann

I had bad experience with ecmc cpep. Incredibly rude. Worst experience ever.

Christie McLaughlin

I would NOT recommend becoming a new patient at their dental facility. My husband needs dental work done and has been dealing with the pain for over a month now, we scheduled an appointment a month out (that was the soonest they had an opening) today, a week before his appointment he recieves a call telling him that he has to reschedule and there are no openings until mid December which would bring his appointment out 4 months before he is able to be seen. Having a patient suffer daily for 4 months is inhumane and shows that they have no regard for their patients or their wellbeing.

Anne VandeMerwe

Dan in the pharmacy was unwilling to help. I work for another local pharmacy and instead of providing assistance he argued with me and was not helpful at all. I will not be going back and will recommend my patients to a different pharmacy.

Isis Bey

In 2015 my mother went to Erie County Medical Center not feeling well. Had surgery...everything was good. 2 days later several of her organs started to shut down. She was dead less than 2weeks after!!! They (THE DOCTORS) wanted to make my mother a guinea pig and just cut on her knowing it wouldn't help. I TRULY BELIEVED THEY KILLED HER????????????!!!THE DOCTOR CAME IN PRONOUNCED MY MOTHER DESD AND WALKED OUT THE ROOM...NEVER SAID A WORD TO ME. I WAS HOLDING HER HAND!!!!????????????

Lisa Rogers

Well, I went to Erie County Medical Center to be thoroughly evaluated by the trained professional in the Behavior unit ..Everything went exceptional well until while on the Behaviour unit,I see one of male patient being verbally abused ..I tried to calm him but as I said I was being supportive ..At one point, some of the staff started to ignore me ..and refuse any of request for water and drinks..Over an period of an couple of hours..I was extremely thirsty...I slowly started having high blood pressure up to 200..I was experiencing acid reflux flare up in which my esophagus started to close cutting off oxygen to my brain..then I feel to the ground face down ..The staff look on at me..even telling me to get up....I agreed because earlier that day I was given unknown medications

James Luhr

They saved.my life.. Someone drove me into a tree I had a deflated.lung.. 2 BROKEN RIBS & glass.in my forehead

Ashley Martinez

Very unprofessional rude , man told me if i didnt want to get attended that he will go take care of another patient while im open wound bleeding ... then have me waiting in a room for 45 mins for a xray and ac is on in November super cold ask for a blanket and tell me no because im Going for xrays just to wait another hour in a half before going for xrays

Karen Fodor

As a former nursing agency recruiter and staffing manager to most Buffalo Area hospitals, clinics, facilities, etc..I never dealt with ECMC until I personally needed their services. My Rehabilitation Neurologist only wanted me in Physical Therapy at ECMC..there was no other choice! I cannot say enough good about mt physical therapist and all the staff that I have met and spoken with including conversations with several drs and nurses that I met while at the hospital! I personally from what I did for a living look for and at things a bit closer than the average person. And due to the tv health care segs I did for several years to help people in different situations in everyday healthcare and health issues I tend to watch closely everything!! I WANT TO THANK ECMC for helping me when I really needed them and their services! I highly recommend them! :-)

Cheryl Brunetti

I was with a patient waiting over an hour in oncology department. This is no way to run oncology department when you patients that are ill!!!! Very disappointed!

Autum Shaw

I am absolutely terrified of the dentist and they stepped up and made me so comfortable. I needed an infected tooth pulled and they got it out with barely any pain. I needed more numbing than normal but the Dentist handled it like a pro. The staff was so nice and were not mean or condescending and respected my fear. All in all I was there for an hour and 12 minutes from start to finish. 10/10 recommend.

Ella Johnson

I have been here since 12:30 and just got in room at 9:30. I wouldn't never had been called if I finally decided to them to check my name. The claim the called at 3 and got no response. No you called some other JOHNSON because I asked what's the first name. I sat here in pain and blood pressure is 160 over 112.

Elizabeth Weaver

Nurses take forever. To come when patients call.

Amy Henderson

I know some good doctors

Megan dyster colosi

The worst place on earth! Want to climb a mountain? Find support, don’t become a zombie. Four years later, this is still the worst and most traumatic experience of my life. When friends in residency say it is their goal not to end up there themselves, you know it’s true.

Yecaira McAllister

The only bad thing was the staff was very rude and nasty but they saved my husbands life!! And i got to marry him because he lived ????

christina reese

If zero was an option I would give them that

Claire Stebbins

Most of the nurses were more like angels then they were people just doing their job. The resident doctors seemed to be doing their jobs adequately and cared about my well being.

Bibi rahimi

Never come here they never have pain medicine in stock, nurses never come when you call for help, its literally the worst hospital in buffalo ny, nurses make up lies about what patients do or are doing. Never have amy as a nurse on the 8th floor if you come here, it really is a bad hospital i would not recommend it to anybody.

T Ali

Very careless staff Visited the ENT clinic today with my father who has a tracheotomy and he was having difficult time berthing since we were waiting for 3 hours for his appointment. By the time we get inside another half an hour and then the doctors just walks in quickly without even saying hello as he finished checking him and in the middle of a conversation another guy comes and calls him outside and leaves us waiting again , ten min past and he's not back so the nurse comes and send us out and tells us everything will be mailed to you !!! Four hours with my sick father for that sentence

ALICIA DRAEGER

No care at all. Neglected in Cpep

Matthew Macaluso

Terrible would not recommend. If you were brought to cpep because of attempted suicide, this place will just solidify your view that suicide is the answer. Pro I was allowed to pull the paint chips off the wall and I found a pen. Cons I had to sleep on the floor because no beds I was expecting a lobotomy but didn't get it In conclusion breakfast was okay

RA Hensel

It's good for what's ailing you

Nicole Santos

They let my uncle die on the operating table knowing damn well he shouldn't have gone into surgery.

Colleen Hitchcock

My mom was there and they were all friendly and helpful. Emergency was very efficient and the surgical team had an immediate plan and was also very friendly and kept us informed of everything.

Christopher Lent

1 star. Only because I cannot give 0. Been trying to book an appointment since November 21st of 2017 based on a referral from my Primary Care Physician. Not only has my doctors office called directly, they have misplaced my faxed information on two separate occasions. I have been in contact every day looking for a follow up of when I can book my appointment because I have made zero progress. As a result, the woman on the phone from today's update call became very short and rude as if I was inconveniencing her daily. This Sunday is 2 months and I still have not been able to book an appointment because they have misplaced the information. Diabetic neuropathy is like hot needles shooting through your body. No big deal, no rush....

Nick Osika

Nurse sarah that was on 8th floor on feb 19th at 8:30 pm filling in for another nurse cares 0% for patients. Awefull service!!!!! Please handle this

The Goat Mitchell

Always waiting all i need is meds and they taking forever im in so much pain !!

Sandra Burns

My brother has been at ECMC for three weeks. I visited him on Friday, April 24th around 5:00 pm on the 10th floor, room 1006. When I arrived he was sleeping so I sort of walked around waiting for him to wake up. I then saw the Dietary cart down the hall and figured i would walk in when they brought him his dinner. When she put the tray down, next to the tray on the over bed table was a clear medicine cup with pills in it. I then asked him if he should be taking these pills. He didn't know anything about the pills so I proceeded to leave the room with them and walk down to ask his nurse about them. The nurse didn't seem too concerned just said, "Those must have been on his tray since before he went down for dialysis". I then asked him if he is supposed to keep track of what medicine my brother is taking and when he gets them. I wasn't given a clear answer but it looks like some back tracking was done. All of a sudden the nurse who didn't seem very concerned was very interested in my brothers care. He then proceeded to make sure he now got the medication he was supposed to get and then told me there were certain pills he wasn't supposed to get because he went down for dialysis. I am not sure of the protocol for giving medication but I think this is unacceptable. I have been in the room many times and all of the nurses scan his bracelet and then tell him what medicine he is taking and what it is for. I have now left a message on the Patient Advocate line over the weekend and again yesterday. I also left a message for the Unit Manager and no return calls. I need a call back and need an answer to all of my questions. I am leaving this review on the website in hopes that someone will call me back. Thank you.

elizabeth duggan

Was refused contact info of person to have my sister transferred to another hospital would have given rating of zero stars or negative am contacting lawyer this facility has a history of denying people and their family their basic rights.

Linda Caputo

THIS HOSPITAL HAS TAKEN CARE OF MY MOTHER 2 TIMES IN 2 YEARS .. WE HAVE HAD WONDERFUL NURSES & DRS. BOTH TIMES .. THEY ARE VERY KIND AND CARING .. VERY , VERY GOOD EXPERENCE WITH THEM .. THANK YOU ECMC

Kenneth Work

Extremely poor patient records. I spoke with a "Professional" (their words) to request info. from my records for another physician. The woman I talked to was dismissive and rude. She stated that they don't have any records from my former physician who is now at ECMC as he closed his former practice. I had previously been told that ECMC and UBMD (Dr's former location) were associated so records should not be a problem. She then stated that she has no idea how to get my info. as ECMC has nothing to do with it. If this is any indication of how things are handled, I would never consider being a patient there. Good luck getting your records!

Bryan Caruso

This place sucks balls got onto a motorcycle accident and they dint even get all the glass out of my hand took exrays of my hand whill bleeding everywhere