Reviews of OriginElle Fertility Clinic & Women's Health Centre (Hospital)

Andrelle Quammie

If I could give this clinic zero stars, I would. I was 43 when my partner and I started being seen at Originelle. It had another name back then, but it was the same clinic, the same Dr. Tan. Despite knowing that we needed IVF, they strung us along and wasted our time for a year while providing ZERO treatment. Queries as to why IVF had not begun were met with: the doctor will schedule you when he thinks you're ready. When we finally realized we would never get treatment at Originelle and switched to another clinic, we were given the devastating news that at 44, they considered me too old for IVF with my own eggs. Originelle didn't have an age cut-off for treatment, so we hadn't realized that other clinics did. We tried every other clinic in the area, but the response was the same: at 44, our only option was IVF with donor eggs. This was back in 2013 when the Quebec government was willing to fund several IVF cycles. Without that financial assistance, we couldn't afford IVF treatment, so we didn't have the option of trying clinics in the US or abroad where the age cut-off is higher. So, thanks to Originelle, I lost my only chance to have a child with my own eggs... to have a child that is biologically connected to myself and my partner. I will never get over this. They played god with my life and I was the loser. Don't trust them with your dreams.

Ankit Parekh

Dr. S.L.Tan and support staff are amazing. I don't know why others are saying rude behaviour of staff. They are really supportive and answers all the questions/queries which we had. Five stars for the clinic.

Salvatore Migliara

Dr. Tan and his entire team are simply amazing! They were extremely professional and their personalized care made me and my wife feel very comfortable and confident. We're so grateful to have trusted in the originelle fertility clinic..

Michaël Bernier

We had exactly the same experience as Melissa mentioned below. I must add that the receptionists and Pui Shan Lee (acting as Dr Tan assistant) were very kind and good at their role. In short, go to a better organized and more professional institution; it will cost you less money, you'll be treated like human beings, and they will have a better insight of what is actually going on with your fertility problems. Dr Tan has been unethical, rude, unprofessional and simply lazy. He was never prepared on all appointment we had. Always alarmist after each echo, never explaining the risks correctly (I am a neuroscientist researcher, I do know a thing or two about statistics and interpretation). For example, my wife got prescribe anti-anxiety medication prior to all the process (by them), and at some point, she got pregnant. For three test (blood test, first echo, second echo), they schedule the appointment too early, and had to come back AFTER the test (thus, paying twice). At the first echo, we learned that the heartbeat was too slow, at 5 weeks. If you look at the literature, the standard deviation at this age is so high that it is irrelevant (you must wait for 6 week). Thus, my wife got prescribed progesterone even though her levels were normal, based on this too early echo. This (very costly) medication has no effect on a fetal heartbeat, but could help for other pathologies. Of course, after rescheduling the next week, everything was fine. They saw (very small) traces of blood, though, and his reaction was VERY alarming. After verification, this is perfectly normal if it doesn't increase in the next week, but before that there is a very high chance that this is benign. Did I mention that mid-question, Dr Tan TURN TOWARDS HIS COMPUTER SCREEN AND STARTED TO READ THE NEWS?! What a joke. Then I asked if her medication could affect or cause this bleeding, and he was puzzled. He looked at our file, said "what medication, what are you talking about", we mentioned the anti-anxiolitic HE PRESCRIBED, and then after whispering to his assistant, went to see the pharmacist on place, then came back and said "there should be no problem, but let's stop it". (spoiler alert: there is no correlation at all according to litterature and professionals). Do you know, among other factors, what naturally causes bleeding at the first trimester? Stress. This doctor will give you plenty of it. We then schedule the harmony test (chromosome anomaly detection, and concurrently the sex of the baby). They called us to say they got the results, then made us wait, then said "oh we don't have them yet sorry". We directly called the lab, and gave us the results (they had it). Did OriginElle called us back? Nope. They then tried to schedule the 12th week echo at our 11th week (again!). Everything was fine, but I could not be present at this one. My wife then got called to Dr Tan office, and as soon as she entered: "It's a girl!". Now, imagine we did not want to know it yet, or that my wife wanted us to hear it at the same time, he would have screwed this moment (of course, because we called the lab, we knew, but he was not aware of this).

Kokil Garg

Best ivf hospital .... Good staff ...????????????

yovalgo1

Everyone was kind and took care of us! Other clinics in MTL won't even answer their phones and if they do, they will make you wait months for an appointment.

Catherine Papatheofanous

My name is Catherine Papatheofanous and I had the best service ever in the OriginElle Fertility Clinic. Dr. Tan is a MIRACLE Doctor!!!

Assia Alexandrova

I moved to Montreal recently and I found myself in urgent need of medical advice. I chose Dr. Tan's clinic in a hurry, and boy, was I lucky. Dr. Tan tailored some treatments for me and the result was successful :) The staff are very accommodating and the ultrasound technician is extra diligent. So glad I found them.

melissa S

I wish I could give this doctor and his practice no stars. I would advise anyone who is struggling with fertility issues to stay away, far away! Dr Tan and the medical director were unprofessional, unethical, rude, had no customer service, and run the office like a chaotic circus. Not only was he not prepared for my appointment despite having given him past medical files prior, but he also began asking irrelevant questions that were already answered on his personal intake form a month prior to the session which communicated to me that he didn't even bother to open my file prior to the appointment to review basic information about me, my partner and our medical history. Then, the doctor began asking me about my various blood levels and whether they were “okay”. Shocking. That’s his job to interpret test results; not mine the patient. He was constantly being corrected by his staff. The office manager admitted to the doctor not being properly prepared and giving us the incorrect appointment type (a basic first consultation) however despite that still wanting to charge us 650$ for the appointment. After sending countless emails they finally refunded only half the amount. The infertility process is stressful enough and it saddens me to think of other people wasting their time, money and emotions on an incompetent doctor with bad ethics, bad bedside manners and a disorganized chaotic staff; except for the receptionist who was great. No doubt his office will say that they spent time preparing my file, but they couldn’t even get that right; the file they created had incorrect and incomplete information. Quite scary considering all they had to do was transcribe the information from my prior medical records to their forms. Everyone has their day; Dr. Tan had his long ago.

Chris

If I could give this clinic less than 1 star I would! Where do I start... Dr.Tan seemed like he cared at first, but when we weren't willing to pay for unnecessary procedures, it was like he lost all interest. He was insulting, rude and always at least 2 hours late for appointments. Please go somewhere else if you want someone who actually cares!

PREETI TOMAR

Today is my happiest day after confirming the heart beat in the fetus. So blessed and god bless to doctor Archana and her team Best IVF treatment centre

Fang Huang

They are professional and kind.

Alexa

We have had a wonderful experience at this clinic. In fact, we were previously at a different clinic and decided to switch because we were not receiving the support we needed. The entire Originelle staff from the receptionists to the andrologists to the clinical director are extremely accessible, friendly, and helpful. You will not be waiting long to have your calls returned or questions answered. We have felt comfortable and well cared for from the beginning of our treatment there, and this is really really important when going through the emotionally and physically taxing journey that is infertility. Thank you, Originelle!!

Katherine

The nurses, Dr. Tan, and the rest of the staff are amazing! Always attentive, professional, and caring. I have undergone multiply IVF egg retrievals with great results and zero complications. I definitely recommend this clinic to anyone who’s looking for high quality care.

Isabelle Lanctôt

(Translated) Serious I have called clinics, then the exam I had to spend unfortunately they did not but the secretaire ultra kind me refer elsewhere for help unlike three quarters of the clinics that I had called before, courteous services and friendly, the clinics of infertility would have everything to win to follow their example, because the clinics of montreal and the surrounding area are doing more than hard !! bravo for your clinic !!! (Original) Serieux j en ai appeller des cliniques,puis l'examen que je devais passer malheureusement eux ne le fesait pas mais la secretaire ultra gentille m'as référer ailleur pour m aider contrairement aux trois quart des cliniques que j'avais appeller antérieurement,services courtois et sympathique,les cliniques d'infertilité aurais toute a gagner de suivre leur exemple,parce que honetement les cliniques de montreal et les alentours font plus que dure!!bravo pour votre clinique!!!

MeiMei Miller

I came back to Originelle after my maternity leave. I have left a review 2 years ago when I became pregnant and I was so very very happy to have a child. The clinic is the same as before, with the nicest possible receptionist, nurses, coordinators, ultrasonographer, and of course, Dr Tan, who is undoubtedly one of the most patient and knowledgeable fertility doctor in the world. I saw his name on the front cover of Fertililty Sterility 2019 which recognized him to be one of the top 40 fertility experts in the world. He is the only expert from Canada. I am so lucky to be his patient. I went through treatment last month, and here I am, with bHCG of 322. Pregnant again. Thank you and I love you all.