Reviews of Hopitel Inc (Hospital)

Karl Lachance

(Translated) I requested a credit for 4 days of TV service unused because it left the St-Sacrement hospital in Quebec. I was told it could take up to a month. It's been a month today and no news ... I called and was told a check was mailed. Thank you (Original) J'ai demandé un crédit pour 4 jours de service télé inutilisés car sorti de l'hôpital St-Sacrement à Québec. On m'a dit que ça pouvait prendre jusqu'à un mois. Ça fait un mois aujourd'hui et aucune nouvelle... J'ai appelé et on m'a dit qu'un chèque a été posté. Merci

Yvon Vallee

(Translated) A television that dates back to at least the 80's and has paid the big price $$ Not able to listen to hockey in French s tva sport listen in English and with snow on the screen. (Original) Une television qui date au moins des années 80's et ont paye le gros prix$$ Pas capable d'écouter le hockey en francais s tva sport ecoute en anglais et avec de la neige dans l'écran.

E Raff

Nice lady came to help us out and set us up. I would give 5 stars if the service was a little less pricey.

NotA Medic

(Translated) 6days for $ 100 and he dares say the 7th day is free $ 400 per month $ 4,800 per year. Multiply by the number of patients per floor .... In 2021 the tv not even. HD not even. Supplied calisse its not cost that ... An 18 inch screen as in 2001 Let's say that the manager I hope who feels miserable (Original) 6jours pour 100$ et il ose dire la 7e jour est gratuit 400$ par mois 4800$ par années. Multiplier par le nombre de patient par étage.... En 2021 la tv même pas. HD même pas. Fourni calisse sa coûte pas ça ... Une écran de 18pouce comme en 2001 Disons que le dirigeant j'espère qui se sente misérable

Atalide Messina

Useless to call. Even worst to leave a message. Paid for a slot of 24 hrs it was disconnectedaround 16 hours later. Not able to reach them.

Larry Thibert

Great quality service,even after service.

Gabrielle Butler

Worst service I've ever received and absolute rip off for the price. I'm still waiting for a refund. I ordered TV access, but the TV in the room wasn't working. It took them 2 days to send in a engineer only to inform me the device was broken and they codlin;t fix it. To apply for a refund I had to fill out a form and mail a receipt to them. it's been 2 weeks and there is no one in my account, no answer to my emails, no answer to my calls. They had no problem taking a card payment over the phone in a matter of minutes, but giving duly owed money back will have you jumping through rediculous hoops. ****PLEASE CAN SOMEONE FROM THIS SERVICE GET BACK TO ME?****

Samantha Schneider

The staff are so friendly and helpful. The technology is also very user friendly. It made my grandmother’s hospital stay more entertaining, as she was able to pass the time and watch TV.

Fake Australian Dude

Ordered online and no one showed up, they stole my $'s. No one to be contacted after 5pm. Just messages that do not get returned.

Robert Tardif

(Translated) Website for the renewal of the unsecured and poorly done tv service. And to renew by phone, most of the time we come across the voicemail box without a return call. (Original) Site internet pour le renouvellement du service tv non sécurisé et mal fait. Et pour renouveler par téléphone, la plupart du temps on tombe sur la boîte vocal sans retour d'appel.

Bob Needham

Great service in connecting TV in my Mom’s hospital room. They came ASAP after contacting the company.

Grace D

Don't waste your money - bring your own media if you can. My mom was hospitalized for a few days so we ordered TV on-line for her around 2pm of day 1. She only had service for 3 hrs before she was moved 2 more times, but the service did not catch up to the 3rd room until 9pm. She lost TV service the next morning and it was not restored before 8pm (when we then ordered her a phone). She was released around 2pm on day 3 and we now have a Visa bill of $44.86 and the posting date is the day before she was admitted - really?!?). They gave us no confirmation number or breakdown of charges and trying to now request a refund is even more painful than being hospitalized. You need to complete an on-line refund request form on their website plus that confirmation number that we were not given, and when you click on 'Submit Form' it does not work. The website states that they will only begin the refund process when they have the online request and an original invoice mailed to their head office (welcome to the dark ages..) and all this must be submitted within thirty (30) days following the date of hospital release. As the online form doesn’t work, I now have to call their office during my busy weekday and hope I get a live body, because unlike the hospitals and patients Hopitel Inc. claims to serve, they are not a 24-7 operation. Good luck!

Jean-François Deschênes

(Translated) Excellent service, once you have made the first contact. On the other hand, antique equipment in some hospitals and very high prices. (Original) Excellent service, une fois qu'on a fait le premier contact. Par contre équipement antique dans certains hôpitaux et tarifs très élevés.

Mateo Globetrotter

They cannot even unlock the tv without the assistance of a local representative. Poor customer support and need more automation in their setup like other hospital.

Sheree Karpman

Fantastic service, no waiting, amazing staff. I would highly recommend using this company.

Sylvie B

(Translated) Poor service over 48 hours of rental Day 1: wait for the technician ???? technical problem Day 2: we cut the paid service Your parent had the service 24h and Now get your money back 1 day (Original) Service Médiocre sur 48h de location Jour 1: attendre le technicien ???? problème technique Jour 2: on coupe le service payé???? Ton parent a eu le service 24h et Maintenant fait toi rembourser 1 jour

Jonathan Gervais

(Translated) I have a loved one who is taken to the hospital, the TV has not worked for several days and they refuse to credit because its apparently costs them a fee. In addition to charging exorbitant fees, they extort the vulnerable elderly, as if it were the fault of the patients. P.S .: Hopitel if Videotron has a 2-day outage they credit, at $ 80 per week you could make an effort. (Original) J'ai un proche qui est pris à l'hopital, la télé ne fonctionnait pas depuis plusieurs jours et ils refusent de créditer car sa leurs coûte apparement des frais. En plus de charger des frais exorbitant ils extorquent les personnes agées vulnérables, comme si c'était la faute des patients. P.S.: Hopitel si Vidéotron as une panne de 2 jours ils créditent, à 80$ par semaine vous pourriez faire un effort.

Shelley

Recently had to stay in the hospital for a week. Not only was the service great, they had a wide variety of movies to watch. Have to give extra kudos to the wonderful agent who actually passed by my room just to check up on me!

Lisa

The agents have helped on many occasions in a timely manner. Great service.

Liliane Zylberszac

A friend of mine was in the hospital watching a musical. Suddenly the sound went off. A really sweet technician woman came in and fixed the issue right away. Did not have to wait she was there for us within 15 minutes. During these difficult times she was fortunate to have a reliable person helping her. Just want to give a big thank you and show how appreciated she is.

Randi Karpman

Amazing quick service. They made a difficult time much easier.

Pierre Cauchon

(Translated) Our mother has been waiting for a week for a week. Network problem. A week for a technician to come and go saying that he will send an email because the problem will be solved remotely. It seems to me that with techno. they really are not fast ... (Original) Ça fait une semaine que notre mère attends d'avoir la télévision. Problème de réseau. Une semaine pour qu'un technicienne viennent et repartis disant qu'il va envoyé un courriel car le problème ce réglera à distance. Me semble qu'avec la techno. ils sont vraiment pas vite...

Zommum D

great service, very nice at the call center. Must pay by credit card but service works within minutes.

Judy Wassermuhl

I had my aunt in the hospital and hopitel staff were very helpful with setting her up She’s not very good with technology and they helped her out. She enjoyed the relaxation videos while she was there. Just want to say thank you

James Johnston

If there was a 0 star rating I would give it these unprofessional jokers. Paid for service for my sick family member, Hopitel couldn't even set it up properly, and instead of refunding my credit card demanded I write a letter to their head office requesting a refund. Unbelievable that the Ottawa Hospital lets these clowns get away with it.

Vanessa Barfod

This TV rental company has great customer service and their products are really user friendly. I definitely recommend using their services while staying in the hospital!

Joey Wells

(Translated) The service was excellent, they connected me in minutes through their call center, a great selection of movies for all ages, computer applications worked perfectly! (Original) Le service était excellent, ils m'ont branché en quelques minutes à travers leur centre d'appels, une sélection de films formidable pour tous les âges, les applications informatiques fonctionnaient parfaitement!

Faduma Mahmoud

Poor customer service, and they charge for services that are unused. I am not going to leave a long review, but I do need to say that this company takes advantage of people in vulnerable situations. If you have the choice of renting equipment for your loved ones in hospital, I would stay far away from Hopitel Inc.

candice s

Excellent service!

Kelli costigan

Let me start by saying it is bad enough that the service and processes are awful but when you add this with a monopoly and sickness and suffering it is unacceptable. My recommendation to you is to NOT use this service. It is better to ask a friend for an ipad or tablet to use or read books if possible rather than give your money to these people. I am awaiting a call from a supervisor to explain the frustration over the past 9 days in dealing with my husband and his hospital stay. Disgusting.

Yves Bourgeois

(Translated) Pitiful service !!! Asked online for 4 days, hoping that it will be online quickly. Line connected the next day only. After 24 h the TV disconnected. Asked for a refund and only offer 3 out of 4 days of credit. Expeditious service and not serious with today's technology. Keep your money, take advantage of the vulnerability of the sick to make cash (Original) Service pitoyable!!! Demandé en ligne pour 4 jours en espérant rapidité de mise en ligne. Ligne branchée le lendemain seulement. Après 24 h téléviseur déconnecté. Demandé un remboursement et offrent seulement 3 jours de crédit sur 4 . Service expéditif et pas sérieux avec la technologie existant d'aujourd'hui. Gardez votre argent.On profite de la vulnérabilité des malades pour faire du cash

nat dabat

(Translated) Not to use! Save your money! My 82-year-old mother is hospitalized in Quebec. I took the two-day television contract, which I completed online. The television was installed TWO days later by a hurried, unpleasant lady who didn't take the time to explain anything to my mother. In addition, the lady insisted that in no case the photocopied sheet indicating the positions be lost, which caused stress to my mother who was afraid that the said sheet would fall to the ground. How much does a sheet of paper cost? The picture quality on the television screen was that of a low resolution picture that we stretched out, so blurry and unpleasant to watch. The television set was mounted on the side wall of the bed, without the option of pulling it out in front of you, which gave my mother a pain in her neck who had to keep it turned. The $ 3 headphones are uncomfortable, and the metal ring that encircles the head causes head pain. So my dad had to find better headphones for my mom. I did not renew the contract with Hopitel. I advise you all to keep your money instead of offering it to this company whose monopoly does not motivate it to do a good service. (Original) À ne pas utiliser! Gardez votre argent! Ma mère de 82 ans est hospitalisée à Québec. J'ai pris le contrat de deux jours de télévision, contrat que j'ai rempli en ligne. La télévision a été installée DEUX jours plus tard par une dame pressée, déplaisante, qui n'a pas pris le temps d'expliquer quoique ce soit à ma mère. De plus, la dame a insisté pour qu'en aucun cas la feuille photocopiée indiquant les postes ne soit égarée, ce qui a causé du stress à ma mère qui a eu peur que la dite feuille ne tombe par terre. Combien coûte une feuille de papier? La qualité de l'image à l'écran de la télévision était celle d'une image à basse résolution qu'on a étirée, donc floue et désagréable à regarder. Le poste de télévision était installé sur le mur de côté au lit, sans l'option de bien l'avancer devant soi, ce qui a donné mal au cou de ma mère qui devait le garder tourné. Le casque d'écoute à 3$ est inconfortable et l'anneau de métal qui encercle la tête cause de la douleur à la tête. Mon père a donc dû trouver de meilleurs écouteurs pour ma mère. Je n'ai pas renouvelé le contrat avec Hopitel. Je vous conseille à tous de garder votre argent au lieu de l'offrir à cette compagnie dont le monopole ne la motive guère à rendre un bon service.

Phil Amar

Excellent service, no waiting, amazing staff. I highly recommend using this company. The technician came back (courtesy call) the 2nd day to make sure that we had no issues and that we were happy with the service. Extremely reliable company and amazing service.

Anne-Marie Bertrand

(Translated) Easy for rental but no customer service when the TV is not working. (Original) Facile pour la location mais aucun service à la clientèle quand la télé ne fonctionne pas.

Andrew Garca

(Translated) The price for 4 days of service is equivalent to the cost of a monthly residential television service. In times of COVID when patients are not visited, patients are being charged top dollar for one of the only realistic ways to relieve them of boredom. Well-placed priorities ... The service, meanwhile, both remote and on-site is mediocre. The technician can take 3 days before going to carry out a repair while the package is 5 days for $ 65. It is mentioned that the "problem is solved" when it is probably not after just a few hours. When we call back for an update to mention that the problem is not resolved: "he has no technician in the hospital today". When we call technical support, we are told that ALL THE TEAM is taking their breaks at the same time, and to call back in x minutes. I've never seen this from a self-respecting tech support team. I never thought I would miss CRT televisions but this service, as archaic as it was, worked. (Original) Le prix pour 4 jours de service équivaut le coût d'un service de télévision mensuel résidentiel. En temps de COVID où les patients n'ont aucune visite, on charge le gros prix aux patients pour une des seules façons réalistes de les désennuyer. Des priorités bien placées... Le service, quant à lui, tant à distance que sur-place est médiocre. Le technicien peut prendre 3 jours avant de passer effectuer une réparation alors que le forfait est de 5 jours pour 65$. On mentionne que le "problème est réglé" alors qu'il ne l'est vraisemblablement pas après à peine quelques heures. Quand on rappelle pour une mise à jour pour mentionner que le problème n'est pas réglé : " il n'a aucun technicien dans l'hôpital aujourd'hui". Quand on appelle le support technique, on est avisés que TOUTE L'ÉQUIPE prend ses pauses en même temps, et de rappeler dans x minutes. Je n'ai jamais vu ceci d'une équipe de support technique qui se respecte. Je n'aurais jamais pensé que je m'ennuierais des télévisions CRT mais ce service, aussi archaïque qu'il était, fonctionnait.

Alma Estable

Terrible service, unable to contact anyone after my dad's phone was disconnected halfway through the rental period. Spent the day leaving messages that were not returned.

William Claridge

Unparalleled service options. As with any hospital stays, you need to find a way to pass the time and not always focus on your hospital stay. It’s amazing how much entertainment is available with Hopitel. The staff is really caring enough to ensure you understand and operate the technology to your satisfaction. Way to go, Hopitel! Thanks for making the best of a tense situation.

Tavia Del Corpo

My grandfather was in and out of the hospital for many years. Each time he was admitted or changed rooms, it was so easy to set up the TV which really made his and my grandmothers stay a little easier. The service was amazing and fast. A couple years later my aunt was admitted to the hospital and she was set up with a TV in no time. The service was impeccable. I highly recommend. It’s one thing to bring an iPad but the internet is terrible. Hopitel gave my family a chance to take their mind of the hardships of staying in the hospital. Thank you for such consistently great service!

dan medalsy

TERRIBLE AFTER SALE SERVICE. We ordered a tv/movie package. The movies never worked and the hardware was not working properly and by the time they sent ( 4 day later ) someone to take a look at the equipment the technician validated that something was wrong with the unit. When we called to get a refund, they give you the runaround and some weak excuses They make you print your receipt (like they don’t have it on file) and mail it in as a request for a refund. SAVE YOU TIME AND ENERGY AND DON’T GIVE THEM ANY OF YOUR MONEY

Tony Yayo

Mixed service one person says different than the other but in the end it got done ✅

A H

BYOD! We purchased a phone for several days for an elderly family member whom does not own a phone. When they were moved to a different room the new room’s jack did not work. Unfortunately we were told by the company that we were out of luck and that there is no refund despite the fact that they can’t / will not be providing the service we paid for. We were not told there were no refunds when we purchased the service.

Amper Patriot Shepherds

Quick and efficient service. The call center was very helpful and sent a technician within the hour. Couldn't ask for better service. Thank you!

Wendy Budge

Clueless staff, phone is not connected when promised, cannot reach anyone, does it provide receipts....terrible!!!!

Sean Clarke

Love having all these entertainment and educational videos at my fingertips. Nothing is worse than waiting in your hospital room letting the upcoming medical treatments mess with your head. I like knowing what to expect and get some distraction along the way. Hopitel has the best options available to me.

Paul Bousquet

(Translated) Not able to join them. The line hangs up every time. (Original) Pas capable de les rejoindre. La ligne raccroche a chaque fois.