Reviews of Goldman Herzl Family Practice Centre (Hospital)

Bobby Khan

Waiting time too long.

Alex Julia

They keep changing my family doctor and not calling me for my appointments.

Sébastien Testeau

(Translated) Nobody answers the phone ... And no one returns the calls ... (Original) Personne ne répond au téléphone... Et personne ne retourne les appels...

Ehsan Khooei

Not that great, but still good...

Othman

(Translated) Worst clinic where in my life no respect for patients, wait time is more than 3h even if with an appointment, rude receptionists, you really have to review the way you work (Original) La pire clinique ou jetais dans ma vies pas de respect pour les patients , le temps d'attente est plus que 3 h même si avec un rendez vous , réceptionnistes impolie , il faut vraiment revoir votre façon de travailler

Gustavo Sequeira

Being honest... I have had bad experiences here before but the last time they did enough to change my mind. Kudos for Andrea at the front desk! Polite, efficient and awared about patient's needs and frustration so she took care of the situation and provided me solutions instead of excuses. Thanks!

pira kandas

the worst service i ever had compared to any other walk-in clinics, they also claim that they take appointments over the phone, but don't even bother calling them, they wont ever answer your call or even return your call, very rude receptionist team. but im sure the doctors are fine if you're lucky enough to get to the doctor that is.

Lynn Fa

The girls in the front desk so rude, years after years they got worst, only go there, when I have no other options, worst place to step in, the receptionists have no manners, the literally shouting when explaining for no reasons. They need to fire all of them and replace them by humans

Radek “Wamblisha” Wamblisha

So far so good, but the waiting time is a bit quite long ... about 4 hours.

Emma de Haan

Great service at the walk-in, waited a few hours but got an appointment so I could leave and come back. Staff was friendly

Gabrielle Prairie

Crossed the doors and talked to the receptionist immediately. Sat down and was called by the triage nurse within 15 minutes. 45 minutes later I had seen the doctor and I was out the door.

Nicole Teed

Absolutely unprofessional doctors, administration, and ombudsman. The resident doctors do not know what they are doing. I had to go to emergency to get a proper diagnosis, and even with that information, the resident doctor has never offered any treatment for any of my medical issues. She frequently forgets to give me the referrals she says she will give me, is not capable of filling out a medical form properly, just sits there staring at her computer, lies that she gave me a necessary referral when she didn’t. This experience has been the same with every single resident doctor that I have seen there. Basically, I am left with no proper diagnosis, no treatment, no resources — a waste of time. The administration is not helpful, they do not return calls, or help with getting missing referrals, etc. The ombudsman is extremely unprofessional. They claim that they will help you get your needs met, but they don’t even reply to email complaints. I was a patient at the Herzl in the 80s when it was known as an excellent family clinic, now it is a disorganized, unprofessional waste of time. Imagine being seriously ill and being treated in such an unprofessional and humiliating manner — it is a horrible experience.

Bianca F.

The place is disgusting, extremely dirty! The staff is loud, you can hear them laughing and gossiping in their offices like teenagers. The waiting time is long even with an appointment.

Byby Daniel

It’s always complicated to book an appointment, the secretaries are really rude, especially the one at the team 4 on the second floor. My family doctor is at this hospital and it is a headache for me every time to see him! And the lady at the front desk at the second floor is another problem, very disrespectful! I’ve never had that bad of an experience but at this clinic!

Story Flow

That ok

fat2 traore

The ladies at the reception are particularly RUDE. I understand that they deal with difficult patients but they aren't a bit respectful to the people waiting to see a doctor.

not Kanye

The receptionist is extremely rude and unprofessional beyond belief wow. She was talking to her coworkers, answered her phone twice and then yelled at me in front of everybody when I asked a question. If you cant handle the stress of being a receptionist then quit, not my problem if you're stressed and take it out on patients. Do your job properly.

Veronica Yassa

it used to be the best clinic and advised everyone to go. I had an appointment that eas taken 6 weeks ago since this was a follow up from my car accident .... receptionis had given me an appointment with the wrong Dr. then when I ask for my next appointment im 4 weeks . She says that this is nt a family clinic we do no give appointment .... now how did I get an appoinment 6 weeks ago .... how m I supposed to send it to the SAAQ that supposedly they know how it works !!!

Mr.Alexei Tonkov

Rude, uncaring, unhelpful personnel. Stay away.

Marisela Quintana

The front desk staff are super rude!!! Some times it looks that they enjoy to disrespect people, specially the ones that they don't speak to much English or French

Adel Belkhiri

(Translated) Very long waiting periods just to make the registration with a mediocre service .. clinic to avoid. (Original) De très longues périodes d'attente juste pour faire l'inscription avec un service médiocre .. clinique à éviter.

Phantom Anime

The staff are ridiculously racist towards the clientele, and the doctors do not care one bit about their patients. After 5 to 6 hours of waiting to see a doctor, all they do is examine you for 5 minutes and then send the results to the Jewish General Hospital where you have to wait another 2-3 days for them to call you with the results. A simple cold and flu symptoms results can take up to 3 days to receive an antibiotics prescription.

Bouga bouga Blitz

(Translated) The WORST CLINICAL I had to deal with .... INCOMPETENT BEAST RECEPTIONIST ... it is very clear that she does not want to help .... ESPECIALLY DR Brisebois' SECRETARY ... If her job depended on her competence, she would be kicked out ... but since she has seniority. ... we have to deal with ... crazy you system and clinic ... of m .... (Original) L'a PIRE CLINIQUE à qui j'ai eu à faire ....RÉCEPTIONNISTE BÊTE INCOMPÉTENTE...c'est Tres clair qu'elle ne veut pas aider....SURTOUT la SECRÉTAIRE du DR Brisebois... Si sa job dependait sur sa compétence elle se ferais fourré à la porte...mais puisqu'elle a de l'ancienneté. ...on doit faire avec...fou tu système et clinique...de m....

Margaret Moon

The doctor was good, no complaint. It's just the receptionists who are not only rude but incompetent. I was there with my son, and on the file they put his gender "female"!! He was sent there directly from ER at Jewish General Hospital with the hospital card!! I sent a fax requesting to correct his gender but no reply!!

Moorish

Very rude receptionists, no name tags, they all should replaced as well as the management. Sick People come here to feel better not to be treated badly by the receptionists who somehow are not plaisant at all, if you don’t like your job, quit and find something else that you like. Not welcoming at all.

Elazar Gabay

As primitive as it gets. Welcome to a third world clinic. Antiquated furniture, dirty facilities that haven’t been updated on 40 years and staff who should never be client facing... in short it’s a farce of a clinic.

tee yaahh

So hard to get reception to pick up the phone.

Julia Semedo

So far I've called 7 times trying to reach someone to set and urgent appointment with my family doctor, it rings for 3 to 9 minutes each time and no one picks up, doesn't matter what line you dial. How am I supposed to make an appointment if I can't drive an hour to make one in person?! Extremely disappointed, this is the Worst service I've ever experienced with a clinic.

Amanda Babbitt

I've always received great care from this office.

Michael

They cancel appointment last minute also it took the doctor 1 year after blood tests to let me know my cholesterol was high! I suggest you find a real doctor and not a student. The Jewish hospital is a good place to go if you want to get lost in their system.

parnian E

One receptionist who has blond hair is not polite. She thinks everybody know the rules and doesn't explain enough. It was not just once. Any time I went there she has had this behavior. Except her, other things specially the doctors are ok but not perfect. First thing that personnels in this places need, is patience.

Jessica

This is the listing for the Herzl Family Practice Centre (for people who have a family doctor), not for the Herzl CRIU walk-in clinic (for people without an appointment) or for the Jewish General Hospital as a whole. I've been going to Herzl for years. The doctors are residents, so every two years you get a new family doctor who is supervised by a more experienced doctor. The wait times can be a bit long on busy days and the doctors are a bit inexperienced in their first few months of residency, but the doctors, nurses and receptionnists have always been wonderful at trying to help with whatever issue I had. When my doctor wasn't available, I was able to get an appointment with someone else or speak to a nurse over the phone. The main receptionnists are too busy having personal conversations to pay attention to someone waiting to register. The clinic is connected to the Jewish General, so you can get any testing done fairly quickly. Update: Service has really gone downhill lately. No one ever answers the phone, so good luck getting an appointment.

Hjörtur Líndal Stefánsson

Came with my daughters without an appointment. Got an appointment with no wait at all. Fastest service we've ever experienced in mtl. Staff was super nice and professional as well.

Cara Buckman

Really awful service. The administration is just miserable and it literally took me 3 days to get through to someone. I was supposed to have a resident doctor for 2 years and in the 3 years I have been going, I am on my 3rd doctor. Just awful service :(

Marino

(Translated) It has been more than 20 years since I was here (Herzl family practice Center) and I must say that I have only congratulations to the staff for their kindness and warm welcome and professionalism. Thank you for being here ! ???????????? (Original) Ça fait plus de 20 ans e que je suis suivi ici ( Herzl family practice Center ) et je dois dire que je n'ai que des félicitations à faire au personnel de par leur gentillesse et leur chaleureux accueil ainsi que leur professionnalisme. Merci d'être là ! ????????????

zoozet in canada

Don't try to call them , no body pickup the phone there. if you want to take an appointment you have to go in person and deal with the rude ladies at the counter.

Dalia Carrillo

(Translated) Really a lot of attitude on the part of the blonde receptionist (in the walk-in clinic). (Original) Vraiment beaucoup d'attitude de la part de la receptionist blonde (dans la clinique sans rendez-vous).

Aaron Manalastas

There is less than 9 patient but it feels like im waiting for nothing..

Vanessa

I went here a few times and each times the receptionist was polite and the doctors are great with kids. Although the triage nurse is a bit cold.

Lupa Duende

It was such a relief to find a walkin clinic that is open on weekends! The nurse in A&E at Montreal General Hospital transferred my case file to the Herzl Clinic. Fewer than two hours later an attending rang me to discuss my case. Half an hour later, an admissions officer rang me to register me for an appointment on Saturday morning. The clinuc was clean, quiet, welcoming, and efficient. It is a pity they are at capacity for new patients (3500!), because I would appreciate being able to benefit more from their help. Thank you Herzl!

noemie bernier

(Translated) Very good service! Fast even without an appointment :) (Original) Tres bon service! Rapide meme sans rendez vous :)

Kristina Catravas

Great, efficient clinic with professional and courteous staff. The key is to arrive right when they open and from there it takes about an hour to see the receptionist who will then give you an appointment later in the day. From my experience it seems near impossible to make an appointment over the phone (this applies to walk-in clinics in general) you really just have to show up, take a number, and wait your turn.

sylvie ngaleu

The skiny stupid receptionist with glasses that worked today has no sense of customer service.

Samantha Cefaratti

probably the worst service by health care professionals I've ever came across, if you have mental health problems don't go here, its just gonna make it worse..

Imran M Hussain

Receptionists in Hertzl walk in clinic are awful. Don't have any manner whatsoever.

J

A horrifying clinic. I don't know how Quebec allows them to operate. They do not answer their phone. I took me more than 15 attempts to reach someone. The receptionist provided me with online access and an appointment. Fast forward to today, they cancelled my appointment via a text. When I go back in to log-in, the site tells me I'm not able to book online. Now, I need to try to reach them again which will most likely take another 15 attempts. At this point, my goal is to ask them to remove me as a patient so I can put myself on the Family Doctor Waiting List in QC. The worst is I don't even have a doctor here - they assign me whatever resident is on call. An awful experience. PLEASE avoid. The only reason I am considered a patient at this clinic was because when I requested medical attention at Dawson College years ago, they sent me here and now all of a sudden QC considers them to be my family doctor. Nightmare.

I M

It's really too bad that a clinic that has been around for such a long time & used to be excellent now is in disarray with so many bad reviews. While I waited for more than 5 hours in a dirty waiting area, I began googling different things associated with Herzl. I googled The Jewish General & was shocked to read a whole write up about someone working at this clinic. I was able to match the name that I read about, to the chief administrator of Herzl. She's been passing herself off as a doctor and as having different degrees when all she really attended was a secretarial school! Maybe if they had someone there with real degrees running the place, the clinic wouldn't have so many issues & have so many people after their bad experiences, giving this clinic terrible reviews on a wide range of topics. It also seems like since this administrator has taken over the job, this place has gone down. I've been coming here for over 15 years and it used to be excellent. Google the last name of the "Chief Administrator" at this clinic along with "THE Jewish General Hospital" to read for yourself about fake degrees she's been listing for years. After my long wait, dealing with a rude receptionist, listening to the staff in the back laughing & talking amongst themselves about nonsense, I ended up seeing a completely incompetent doctor with what seemed like very little experience. I walked out completely disgusted & vowing to never set foot in this clinic again! I ended up going to see another doctor at another clinic who immediately diagnosed my symptoms & was quickly prescribed the appropriate medication, something that was very difficult to do at Herzl!

indi balroop

The doctors at the Herzl clinic are incompetent. Because of their incompetence my baby is dead!! I'm 41 years old and I was suppose to treated as a high risk pregnancy, and the family doctor treated me as if I was just another 20 year old who became pregnant! Every time I would voice my concerns or things that I should have been doing he would brush me off and say "no its OK it's nothing to worry about". In my 23 week they realized there was an issue in my pregnancy but it was too late to save her!! Now the doctors there are calling me to ask me to come in and see them! Why are they going to give me back my baby?? Are they going to fix the problem?? NO!! The doctors there are horrible and incompetent!!! THEY ARE THE REASON MY BABY IS DEAD!!!

David Glazer (IllIlIllIlIllIlIllIl)

(Translated) Contrary to what is indicated on sante.gouv.qc.ca, this clinic DOES NOT take blood samples without an appointment. Beast receptionist possible. (Original) Contrairement à ce qui est indiqué sur sante.gouv.qc.ca, cette clinique N'EFFECTUE PAS de prélèvements sanguins sans rendez-vous. Réceptionniste bête au possible.

James Chism

Always had great care!!

Stephen Crockett

No one answers the phone and they turn off their voice mail. My daughter has a doctor at this clinic but we have only seen her once in two years since we can never get through to make an appointment. The clinic is dirty and the walls are as thin as paper. The last time I took my teenage daughter to the walk-in clinic we could hear the patient next door talk about her sex life in detail. It's a family clinic but children can not get tests done at this hospital. Why have a family clinic there then? Go somewhere else!

JAH

Horrible.. From the receptionist to the doctors (gynecologist) They are angry people. Don't go there, bad vibe, you'll feel even worse leaving there. Sorry Not Sorry

Yasumin Noguchi

Please do not waste ur time there.I waited forever at least 7 hours.they lost my file and had a hard time finding my name.on top of it after I saw the doctor I went with the referal paper to go see a specialist to find out that they gave me a paper with a wrong name ,refered me as male ,wrong address etc so I had to run back and ask for a referal paper with correct details.The receptionists were rude and cold.when I said I was given the wrong referal instead of saying sorry and assisting me she told me she is on her break.so disappointed from the service only the nurse man Was nice and doc ok .

Tara Tobin

The person who answers your phones is rude and deliberately unhelpful. I was calling just to make sure I had proper directions to find the right office - IN A HOSPITAL. First, because I was calling about a booster appointment, she kept cutting me off and telling me I had the wrong number and I had to call ClicSante. When I finally managed to get her to stop interrupting me long enough to ask my question, all she would tell me is "Whatever the email said, that's where it is." The email just says "Herzl Covid-19 Vaccination clinic - 2nd floor", with the street address, which again - is a whole gd hospital wing. I had to google to find even the phone number. If I go to the wrong spot and I'm more than 10 minutes late, I'm going to lose my appointment slot. So knowing exactly where to go is kind of important. All she had to do was confirm that her office location was indeed the vaccine clinic (there's more than 1 Herzl medical office on Côte-Des-Neiges), and how to get there from the street. This was asking too much of her, apparently, and she hung up. I've seen other reviews suggesting she quit her job if she hates it so much. I'd strongly recommend that she quits it whether she hates it or not; This type of person really needs to work in an environment where there is zero contact with the public, ever. N.B: I waited to post this until after my appointment, because she seems like the type who would jerk patients around just to amuse herself - and I didn’t want her to see my name before I arrived. I have to say, whoever runs this place really needs to fire the person who answers the phones. She is such a bad representation of your overall operation. I had interactions with 6 different people when I came for my appointment, and each and every one of them was just absolutely lovely. It was super efficient and I was in and out in under 5 minutes (not counting the 15 you need to wait after the jab). I was ready to say people should avoid this place, but actually being there was not an unpleasant experience at all. I am sticking with a 1 star rating though, because anyone who needs to visit your clinic and needs information will need to deal with her. She is a stain on an otherwise well-managed facility. You should really consider fixing that.

Ptl V

This clinic is horrible i was sent by the hospital for emergency reason. And this effing receptionist is calling 1 patient every 30min. The rest of the time she is just talking with her co-workers and didnt even bother looking at how many patients are waiting

I.Q. Psi

Stay away from this clinic if you value your health. Try to get a grounded family doctor that has experience, especially if you have a long-term illness. The majority of these doctors are fresh out of McGill , still training and missing experience. The clinic itself is disorganized, no one answers the phones. It's a clique-mentality network. The wait-time is long. Some nurses are nice; others not. I've never had problems with the secretaries at the front desk, they are super nice; everything else needs an entire change.

Lynne Darroch

The Herlz staff are very professional and friendly. They have served our family well.

Yechezkel Blackman

Bed bed i came in 825 i had 6 people before me and by 9 i had another 25 people after me its already 1 pm non of the people are here alad of new people came they left so i askd how doz it work thay dont know the nurse decided

Marty Gregory

Great, caring and responsible staff and doctors. A1.

Alyssa James

Went in because I needed a referral to a gyno and a change in medication as it causes me to have severe head aches and anxiety, idiot of a doctor decided to up my dosage even after explaining I've never had anxiety before taking this medication , she also decided to do her own swab test and gyno test and sent me home with my own swabs to bring to another hospital and a referral for an ultra sound but no referral to a gyno so my test won't get sent anywhere ...waste of time and a waste of a PhD

Mearvit Mohamed

The doctors there are so good , but the front desk ladies are very rude and not helpful at all .

Victor Badica

Very rood personal. My appointment was at 10 doctor came 12. Nobody give you no explanation, it's like you are here enemy number 1.

Brittany Maloney

Will never, ever recommend this clinic to anyone. I went through the entire process there from being pregnant to having my babys first year shots. Time after time this clinic had no room for my routine appointments. Time after time we were waiting more than an hour and a half to be seen for a scheduled visit. Twice I have arrived at the clinic for a mid day appointment only to be told my doctor was not there. Their solution to this problem was to tell you to make another appointment. They didn't bother to call their patients, just waited till you showed up. Today, our doctor said not show up and they didn't bother to tell us at all. We checked in and they kept us for ak hour waiting for a doctor who didn't show. Only when we asked what was taking so long did they tell us noone was there and maybe they could find someone else. We will be switching clinics immediately. We gave this place almost 2 years to get better and they are only getting worse and worse. They even hung up on my when I started to complain that their organization was not working. What is unfortunate is that the doctors are great. But even that is frustrating as they did not inform us our doctor had changed. Just gave us trouble when we didn't know this information. Worst clinic administration ever!!!

sarah moore

The doctors are great , fast wait time , there is one lovely secretary in pictular ( maybe Greek ) there is also one of the rudest secrary with glasses Ive ever met , continued on with a personal conversation while I was there and was extremely rude, and was like “ I don’t know she’s just stareing at me “ untill the nice one took me. Recommend either way.

Phim Palak

One particular receptionnist literally saying while admitting me : “you seriously come to the clinic just for this”, and then making out loud comments with her colleague as to why I’m just wasting their time, “if she can’t breathe, why is she wearing a mask?” (because I had a viral illness and didn’t want to spread it). Very unprofessional and deplorable that this is the first encounter for any patient who comes in, and usually not by choice. Although the nurse and doctor I met afterwards were the total opposite and took the time the make a thorough assessment with patience and kindness, it is unfortunately not enough to make up for the insolence of their front desk colleagues. As an employee of the JGH, I am embarassed that this kind of behavior is associated with an establishment part of one of the best hospital in Montreal.

Gamer Best

the doctor supervisor doesn't care about what gonna happen to their clients wound thats not 100% heal to return to work and this is work accident.the residents are better than her.

isaac blackman

The worst experience I have ever had I'm sick to my stomach this is not normal I'm here from 8:30 and it's 12:55 already and I haven't seen anyone yet everyone that came in before me left and I'm still waiting because the other people have more connections then I have they have 1 doctor 1 nurse and 1 receptionist the receptionist is rude and this place is a disaster keep away at all cost I'm going to a different clinic that I will be happy to pay $150 for the visit my time from 8:30 till 12:30 is worth much more then that this place is grouse discussing I just went to ask when I will be called she told me the nurse decides who to call first this place is nuts keep away trust me keep away!!!!!!!!!!!!

Brigitte Chassé

(Translated) A well organized and fast service. Reassuring and smiling employees and a competent doctor! (Original) Un service bien organisé et rapide. Des employés rassurants et souriants et un médecin compétent!

Alexandra Lev

POSITIVE: One of the nurses by the name of Antonina was amazing! So polite, so friendly and professional. I never saw a nurse that cares so much about patients. Only if everyone was like her! NEGATIVE: The receptionist on the other hand- different story. Gave me attitude for absolutely no reason! I had my appointment booked and I was sitting in the waiting room waiting for my name to be called (as the rules on the door state). She was so angry that I was sitting there and told me that I was supposed to be standing behind the line waiting, which was literally right next to my chair. I told her that I have a fever of 39C and would prefer to sit. Can people be a little understanding?!

O P

I always had a good experience at the Herzl I can take an emergency appointment on their portal for the next day if needed and there is no wait time to see the nurse.

Nibal Rahhal

doctors and nurses are ok. receptionists are racist and rude ,... they never pick up the phone or return calls...

Yves Marceau

(Translated) No, they do not answer the phone at 8 a.m. we say closed and immediately after 8:01 a.m. we are made to believe that the call volume is too high. And don't make us believe the phone does not even ring to avoid them. disturbed, it's a permanent message and oddly no voicemail. (Original) Non ils ne répondes pas au téléphone a 8 heures on dit fermé et tout de suite apres a 8h01 on nous fait accroire que le volume d`appel est trop élevé.Et ne nous faites pas accroire le téléphone ne sonne meme pas pour ne pas les dérangés, c`est un message permanent et curieusement pas de boite vocal.

Mary Kandelous

Terrible.Doctors don't mind how long you been waiting.They speak with staffs and dont mind you are pation.now, im still waithing in dr' s waithing room.

Maureen Mylett

To my surprise, I heard my name called a few minutes after my arrival at the clinic. The nurse, Bruce, was very considerate and professional during the triage process and later in performing the injection for a blood test. I was also impressed by the doctor who I met for my consultation. He was very attentive and made sure to prescribe all the necessary tests. Thank you for making my visit to the clinic a pleasant one.