Reviews of Centre Médical Santé Mont Royal (Hospital)

D Devan

Monday August 23rd 3pm. I finally met in person the rotten apple at the reception, she was sitting next to Christina, has dark hair, dark circles under her eyes, she doesn't look happy to be there. I tend to treat people the way they treat me. She doesn't give her first name, most likely to cover up her demeanor. My first complaint was sent by email over a month ago but never got a reply. Christina was there and witness her blowout to the point she did not want to talk to me anymore. Said: talk to Christina, ''i'm done with you''. How it started, i had a blood test paper, so i ask how does it work and she answers AS YOU CAN SEE the office is closed, the light is off, i answer well i don't know that i don't work here! Then she gave me attitude (on google reviews others feel the same way, Mom also got a taste of that), she became irritated, angry, because i was exposing her behavior, telling her even if you have to tell me 10 times the same thing, you still have to do it, it's your job to answer questions and repeat yourself if people don't understand you. Told her your suppose to learn to de-escalate things, not make them worse, her demeanor got nasty and gave me a lecture. She doesn't show empathy, or compassion, a cold person to deal with. I won't name any names but other good receptionists told me they know all about her and suggested: if i want to make a complaint, do it by email. We go to see a doctor when we have a problem, when we're not feeling well, so sometimes we arrive stressed out, scared to find out bad news about our health, so receptionists try to be patient, don't get upset if you have to repeat yourself and show some empathy towards patients you will be seeing again... Unfortunately for the first time, i was given an unfriendly doctor, who lectured me on the valid reasons to book an appointment at the urgent care clinic, i wrote down the 3 reasons i was there, he did not like the first reason, so i gave him my main reason, explained that i waited 4-5 weeks before booking an appointment, told him i called 811 service on Friday and the nurse said to see a doctor asap, that"s why i booked for Monday, i did not want to bother the ER for this. Then he proceeded to give me the service but said to see my doctor for other things. Some people are passionate about their work and some can't offer a human touch experience. No point in sending a 2nd complaint, since the first was not investigated. Hope Dr Buch who has been kind to me, takes action to better things. Besides this second incident, I find other receptionists and doctors pleasant to deal with.

GF's (VIEWLESS VLOG)

**+Currently there**...i arrive at 8:30am for a walk-in. I’m told to return to my appointment at 11:30 am, that’s fine, I return at 11:30 am only to wait another hour, that’s fine, I get called to go into room C where a doctor enters and is fully prepared to hear me out. I advise the doctor I’ve been here before but he is unable to find me in the system, he goes out to the reception and locates my file and asks one of the receptionist to merge files and then vanishes.. Professional service...

Cathy Linerte

(Translated) First visit today after taking an online RV the day before. Very well received by the reception. Practically on time for my RV and the super nice doctor. What a shame we can not decide our family doctor, because I'm still waiting for a year and it would be a pleasure to have this doctor in this clinic. (Original) Première visite aujourd'hui après avoir pris un rv en ligne la veille. Très bien acceuillie par la réception. Pratiquement à l'heure pour mon rv et le médecin super chouette. Quel dommage que nous ne pouvons décider de notre médecin de famille, car je suis toujours en attente depuis un an et ce serait un plaisir d'avoir ce médecin dans cette clinique.

Marc T

can't even get an appointment, useless

RobynzReality

My experience with the clinic was far beyond what I expected, especially for a first time visit. I very easily made my appointment online yesterday in the afternoon and there was two spots available for the morning, so I grabbed one. Received email confirmation right away. I arrived a little early, the clinic was quiet and clean. The doctor that I saw was very thorough and kind, and honestly, it was probably the best experience I’ve ever had at a clinic.

Jeremie Guenette

(Translated) Concern the secretary of medical specialists (Skinny, hair tied, dress in blue, English-speaking) Important to have the receptionist confirm when you arrive in the room that she has noted in the computer system that you are present. I waited 2 hours for nothing and my doctor accused me of being late. He almost couldn't pass me. When I complained I was told that if I was not happy to go elsewhere and they did not even apologize. In addition, the secretaries teamed up against me to almost intimidate me. By cons for doctors is a very good clinic for me. Even almost there the best I have seen. It is for this reason that I put three stars instead of zero. (Original) Concernent la secrétaire des médecins spécialistes ( Skinny, cheveux attaché, habiller en bleu, anglophone) Important de faire confirmer à la réceptionniste quand vous arrivé dans la salle qu'elle a bien noter dans le système informatique que vous êtes présent. J'ai attendu 2 heures pour rien et mon médecin m'a accuser d'être en retard. Il a failli pas pouvoir me passer. Quand je me suis plain on m'a dit que si je n'étais pas contant d'aller ailleurs et il ne sont même pas excusé. De plus, les secrétaires se sont misent en équipe contre moi pour presque m'intimider. Par contre pour les médecins cest une très bonne clinique en ce qui me concerne. Même presque là meilleur que j'ai vu. C'est pour cette raison que j'ai mis trois étoile au lieu de zéro.

M D

My family doctor here is amazing. I would recommend dr. Monahan to anyone. However, this review is for the clinic at large, more specifically the receptionist service. I've had multiple experiences of the receptionists being completely unprofessional, rude, or downright mean. For example when I was calling about a mental health issue. Funnily enough, I was also asked to change my review here because of this. Their online booking system DOES NOT WORK. I've currently been caller #2 for 2 for 15 minutes. How is this possible? This is in addition to limiting their hrs to a couple of hrs a day. I believe this is definitely purposeful so that they limit appointments to clients.

Lindsay Surerus

Amazing experience! First time going to a clinic since moving to Montreal and was nervous of what to expect as my French is still not strong. Receptionists were all incredibly helpful and spoke English with me and did not wait very long to see the doctor (I pre booked an appt online in the morning). The doctor was very kind and quick with giving me the proper prescription I needed and overall it was a great first experience!

Anna Kurghinyan

Very happy with my experience, waited for 1 min!!!, liked the treatment as well, recommended.

Elena Kondrashova

This review is not about the clinic itself but rather about their process to make an appointment for the walk-in. Since they’ve changed it to12 hrs for the time slots to appear in the system, it became almost impossible to catch an appointment. I have been trying for 2 weeks to get an appointment at later time (around 5pm) and there’s always nothing available. I can’t do mornings / afternoons because of my work. I was hoping to get it on the weekend, but checked on Friday night - there were no appointments. Not sure how to get an appointment there now. This is beyond frustrating.

Nglk Dng

Waited for a long time but since it's covid, I gues it's understandable. Weird receptionist, I just wanted an appointment with my family doctor but she was rude

Hassan Mortada

Worst doctor ever, he was really rude, talking so fast, not even listening to what I am going through, and at the end, he told me, it is probably THIS, probably! And nothing he can do.. useless!! I Went to a private clinic right after, the doctor was amazing and right away was able to help me.

Hugo Shebbeare

My family and I all go to this clinic since it opened. The clinic is clean and well organised. Appointments are done with a phone app, so no need to wait there for hours on end, like at other clinics. Very civilized! There is a CDL lab on site if you want to have blood tests done privately, which is convenient, and nurse Jackson is really friendly and good with needles. The clinic provides masks for coughing patients and recommends boot removal in winter, but people are not very compliant. That is a shame! Negatives: Lack of adjacent parking; you must find a spot on nearby streets.

Vanessa Zylberberg

Since the pandemic it's been impossible to get an appointment. They changed their booking system and no matter what time of the day you try to make an apt you get a "sorry no availability msg". Very frustrating, ain't nobody got time for that!

Mila Roisin

Awful bedside manner from one of their physicians. being a woman and a racial minority, he completely disregarded my background and didn't listen to my concerns for my care. Paternalism was high - and you could tell he didn't believe in a reciprocal relationship between the patient and physician. I left the office feeling extremely uncomfortable. Not every patient fits exactly in a cookie cutter med school textbook example. However I can vouch for Dr.Jonathan Simons, he's great, not often you can find a Dr. with good bedside manners. Keep up the good work.

Karl S

Efficient and helpful. And coughing up the 10 bucks for Chronometriq helped save time, though having to pay in order not to spend several hours in the waiting room seems a bit cheeky.

Benjamin Cool-Fergus

Advice: Go during a snowstorm. I went for the walk-in hours and it was almost empty. It was a breeze - I was in and out in 20 minutes! The staff is friendly if you chat them up and Dr. Simons has a good sense of humour. The clinic was tidy and modern and there's free wifi if you ask for the password. The location is pretty easy to get to by metro too - just a five-minute walk from Métro de la Savane. The entrance is a little tricky to find though; go into the main doors and turn left at the lobby and left again.

Shamir A

Worst clinic ever. Don't waste your time, go somewhere else. Pathetic staff, who like to gossip and don't care about patients. Had to wait for an hour for a scheduled appointment to ultimately know that the dr wasn't at the clinic to begin with. 0 stars.

Efi Spass

Very unpleasant reception . Refusal to send your medical result & tests by e -mail even though all personal files and data in that Clinique are paper free/fully computerized. Asking to go there personally and for payment per page . No proper follow up from your "doctor" . Mistakes in diagnosis ,negligence . .. DO NOT recommend and will be looking to find my way out of this " health " care provider ASAP. Better without family doctor that with a doctor and a "health care " facility like this. And last but not least-bad location,no parking place and not a clear guidance- as they basically DO NOT CARE ABOUT YOU - how to get there and where or how to park. Look else where . Giving 1 star as I can not give 0-google review does not give me that option.....

Danni Pebdani

I had infection on my left ear and someone who call himself dr.Scheefer told me that my ear need to be washed, but nurse said there are infection on the ear and she can not wash them off.she consulted another doctor and she saved my ear to being washed otherwise water pressure could blew up the ear drum as female dr said, then she perscribed antibiotics drops.has to be mentioned that she was wondering while nurse told her that washing was dr.Scheer's suggestion. Take care of the people.

Juan Paz Viera

I've always received the best attention in this place. Comfortable place, close to metro (Orange line - De La Savane) as well as to A40 and Decarie Blvd. Also works a walk-in clinic.

Wafaa Drissi

(Translated) I highly recommend this clinic The secretaries are efficient the doctor very professional and pushes his investigations the nurse is cordial (Original) Je recommande fortement cette clinique Les secrétaires sont efficaces le médecin très professionnel et pousse ses investigations l’infirmière est cordiale

Stacey Sexton

I received quick and efficient care booking through the TAP medical app, the doctor I spoke with was kind and provided me with the care and prescription I needed. I docked one star only because when trying to book with them again it wasn't possible and there were no appointments available.

Bexie Brooks

The doctor was fine BUT I have never been treated so rudely by reception in my life. The woman at the front desk was rude, hostile, and disrespectful. It was so bad it was honestly shocking.

Max Brisebois

(Translated) Very good service and good reception, my appointment was at 2:25 and 2:35 I was with Dr. David Dannenbaum, very professional and listening I recommend it and also Tapmedical application it helps a lot to have a meeting without to call! Thank you to the entire team at Santé Mont-Royal (Original) Très bon service et bonne accueille ,mon rdv était à 2h25 et à 2h35 j’étais avec le Docteur David Dannenbaum ,très professionnel et à l’écoute je le recommande et aussi l’application Tapmedical sa l’aide beaucoup à avoir un rdv sans téléphoner!Merci à toute l’équipe de Santé Mont-Royal

Garrett Flint

We have experienced unprofessional, rude, and condescending receptionists during my wife's prenatal care. Staff won't be available for any questions. On the off-chance you do connect with someone, you will be met with poor customer service and shocking rudeness. One receptionist even brought my wife to tears. On another occasion, the doctor sat on potentially dangerous blood results without informing us of any issue for over 6-weeks. We will be transferring to a different clinic to finish out the rest of the pregnancy.

Bill Timotheatos

I have been coming to this clinic since it first opened a d can tell you that the service is excellent. The staff and doctors are thorough and professional. Appointments are fast and wait times are kept to a minimum. I highly recommend this clinic! One visit and you will see what i mean.

Destiny Chescappio

Horrible services from the receptionist. Sadly I have a family doctor there. Normally, they don't take appointments by phone but their website told me to call the clinic since for some reason, the system didn't recognize my file. I called and told the receptionist what the system told me and she was extremely rude to me after I mentioned the website told me to call. And I also wanted to inform the receptionist that the clinic/doctor did not call me back for a past recent appointment phone call. The receptionist was still rude and told me I should've informed them about the missed appointment, hello?!!! Aren't I informing the clinic about this? Don't know why the receptionist was rude but she's lucky I didn't ask for her name. You should all monitor your receptionists, a nice clinic should not have this many receptionist complaints!

Liam Desrosiers

(Translated) I wanted to go to this clinic to get tested for Covid. There are several in which I was disappointed: 1- It's a clinic that has to pay $ 100 to have an "express" appointment (there are only express appointments) 2- When I got home, there were a lot of people stuck together, and all that to get tested for Covid. The measures were not really respected 3- The administrative level was poorly managed, it was difficult to understand where to go. In addition, there was just 1 secretary for a line up of 20 people ... 4- When the nurse finally arrived, a person asked her the remaining waiting time and she replied in a stupid way: We'll talk later in private 5- And recently, I waited until 6:15 am for an appointment which was due at 5:00 am. There was even a person who had been there since 4:30 am and his appointment was at 4:15 am ... I got tired and left (not the only one by the way) Finally, I would recommend against this place if you want to take a quick test. (Original) J'ai voulu aller à cette clinique pour me faire tester pour le Covid. Il y a plusieurs dans lesquelles j'ai été déçu: 1- C'est une clinique qui faut payer 100$ pour avoir un rendez-vous "expres" (il n'y a que des rdv expres) 2- Lorsque je suis rentré, il y avait plein de personnes collé les unes contre les autres, et tout ça pour se faire tester pour la Covid. Les mesures n'étaient pas vraiment respectées 3- Le niveau administratif était mal gérer, il était difficile de comprendre où aller. Par ailleurs, il y avait juste 1 secrétaire pour un lign up de 20 personnes... 4- Quand l'infirmière est finalement arrivé, une personne lui a demandé l'heure d'attente qui restait et elle a rétorqué de façon bête: We'll talk later in private 5- Et dernièrement, j'ai attendu jusqu'à 6h15 pour un rendez-vous qui était du à 5h.. Il y avait même une personne qui était là depuis 4h30 et son rdv était à 4h15... Je me suis tanné et suis parti (pas le seul d'ailleurs) Finalement, je déconseille cette endroit si vous voulez passer un test rapide.

Neetal Anand

Great and efficient service. Parking may be the only problem. Dr J Simons spent time answering all my questions. I would highly recommend this centre for walk-in's.

Mario Vitulano

Friendly staff, online registration. Difficulty parking.

Annick Munyana

Great clinic and not a long wait time for emergencies

Big Bong

Great treatments! All the doctors and nurses are bilingual. I've been there a few times now and I've felt heard and welcomed every time. The service over the phone by receptionists could be improved however...

M S

I was sent for a throat culture in October. I just saw on carnet Sante it was positive and nobody informed me

Gan S

I feel comfortable with the service provided here except very few doctors practicing here.. eventhough we have to wait to see the doctor its worth doing so... usually a big queue line up infront of the door before the opening time. better to be there 30 mints before the opening hour to escape a long wait...

Domingo Amarillo-Brillantes

This is an excellent clinic, great staff and doctors. Most doctors here are affiliated with the Jewish General Hospital.

Georgia Morrison

Management is horrible. They removed the 30 min doctor appointments! Now every appointment, even your annual checkup is only 15 minutes! Also, the concept of requiring an appointment for a WALK-IN clinic is nonsense.

Valentina Nastase

I am very disappointed with this clinic. I was received by doctor Bush as his patient. Then when I tried to take another appointment I've found out that I am not in the system as his patient. My file was not signed. I was postponed with the promise that he will take me as patient. I rejected two other clinics that called me to offer me a family doctor. Today my appointment was cancelled again: they told me that doctor Bush never promised me to take me as his patient. Total lack of professionalism, a huge waste of time for me considering that now I have to search again a family doctor. I totally don't recommend this clinic.

Narendra Kumar

I had cough and High fever which lasted more than 10 days and doctor advised me to wait for couple of more weeks and come back if doesn’t go away and sent me out within 2 mins without even prescribing any medicine! wow! A must visit clinic! I will surely visit again if i am alive in 2 weeks! These are the best doctors in town!????????

William Cameron

This is a nice friendly and clean clinic compared to many others I have been to, and my family doctor is respectful and attentive. I would normally give 5 stars, but I had a terrible experience with the secretary today when I called. I was phoning to explaing that my family doctor had told me, during my telephone appointment last week, that she would be emailing me some paperwork. The secretary kept rudely interupting me saying doctors don't email patients, I kept trying to explain to her that this is what my doctor told me but she did not give me a chance to speak. Despite me remaining polite she quickly grew irate and hung up the phone on me. I understand these are stressful times and volumes can be considerably higher than normal, but this is not an excuse to lack such basic manners and be rude to this extent. Unfortunately I could not get her name, but if anyone cares to follow-up on this the call was answered today around 11:30am. By the looks of some of the other reviews, it sounds like it could be the same person (and for a while now). Should there not be a bit more courtesy and professionalism as the liason between patient and doctor?

Elaine Gamo

It was a hassle free experience, although they don’t have an eye doctor, the doctor who saw me Dr. Gasse was very accommodating. She did necessary tests like visual acuity, fundoscopy, anything that can be done while im there at the clinic. She referred me to an optometrist and eventually to an ophthalmologist. Er here in Quebec and other walkin clinic will let you wait 7hrs for nothing. It’s the process i know but they can do better than that. The appointment system is also efficient and they are answering emails if you can’t get through phone calls. It’s way better than other clinics. Keep it up.

A M

While my experiences with the doctors here have mostly all been great, the receptionists are repeatedly rude to me. I have never been disrespectful but when I chose to stand up and address the nasty tone the receptionist used with me, I was interrupted, gaslit, and “politely” hung up on. This creates an atmosphere that I do not feel safe or respected in. It’s disappointing to see grown adults behave this way rather than apologizing and taking responsibility for the tone in which they speak to patients. The only reason I return here is because there is short wait times and the doctors themselves are mostly professional. I don’t expect anyone to be overly friendly but it’s highly unpleasant to always be spoken down to. The lack of respect reflects poorly on the clinic as a whole as the receptionists are likely the first interactions patients will have.

Andrea Belhadj

very polite receptionists with good manners and excellent ,professional attitude toward me and other patients....very polite and friendly ......one of the best clinic in Montreal ....Very pleasurable experience and I would recommend to others

J A Farinacci

If you have a simple question don't bother calling them they always put you on hold for at least15 minutes and up , that's if they ever get back to you ,I just give up, it's incredible

Oum Doha canada

(Translated) Nice clinic and my family doctor is super super nice and you make an appointment via the site it's really effective (Original) Belle clinique et mon médecin de famille est super super gentille et tu prends le rdv via le site c est vraiment efficace

Kranthi Sarathy

Good clinic.

Radhouane SGHAIER

(Translated) it sucks as a service. to modify an antibiotic 3 days and it is not finished, he asks me to come back to see another doctor (Original) c'est nul comme service. pour modifier un antibiotique 3 jours et ce n'est pas fini, il me demande de repasser voir un autre docteur

P A

???? : Trust me when you see how terrible other clinics are this clinic is gold in comparison. Great service, the receptionist lady was so nice and polite. The atmosphere wasn't crowded and I'm so pleased this clinic takes cards as a method of payment. I have waited a whole day in other clinics to see a doctor, here it was a mere hour or two so amazing. Great clinic, best on the island!

Andreea Lump

Love the service and the care they provide ! Thank you !

Fatemeh Khodayarian

The doctor didn't examin me. She didn't listen to me. Time from going to the room and coming out was just 3 min.

Illan Delouya

Amazing staff, doctors are very nice and professional.

Alireza Kasraei

Appointment was on-time and place is very quiet

Lynda H

(Translated) My son went to the doctor for something serious (pneumonia) he didn't upset him at all, contenting himself with looking at her from afar and sent me to make a radio that I asked myself .. and then the radiologist told me that it is urgent to go back to treat her at the doctor who asked for the radio while he told me that i had nothing. (Original) Mon fils a passé chez le medecin pour qq chose de grave( pneumonie) il ne l'a pas osculté du tout se contentant de la regarder de loin et m'a envoyé faire une radio que j'ai moi même demandé.. et puis la radiologue m'a dit qu'il faut retourner en urgence pour la traiter chez le mdecin qui a demandé la radio alors que lui m'a dit qu'i avait rien.

FANDAME

(Translated) Emergency care appointments made very easily online, very friendly and conscientious staff. Even stayed later to make sure everything was ok. (Original) Rdv de soin d’urgence pris très facilement en ligne, personnels très sympathiques et consciencieux. Sont même restées plus tard pour s’assurer que tout était ok.

jdeleskie

I love this clinic! The staff at reception are friendly and efficient, and Dr. Barbara Monaghan is an absolute treasure. She is extremely competent, thorough, and takes time to listen to my concerns. I do not find parking to be a challenge- there is $5 underground parking next door, which is cheaper and easier than parking at my previous clinic in Westmount. The Tap Medical system for making appointments is brilliant. I feel very fortunate to be a patient at this clinic, and will also use it for walk-in should the need arise.

Samantha Wells

If I could give this clinic 10 stars I would. I came on the site to write a positive review after spending time with the team today booking follow-up appointments for my family. After reading the negative review below I am very glad I did. My whole family is followed at this clinic, including my two month old son and my husband's elderly (and coincidentally immigrant) grandmother. The quality of the service we receive every step of the way is top-notch. The receptionists are extremely polite, accommodating and regularly go out of their way to help us. Our physicians and nurses are kind, empathetic, incredibly up-to-date and knowledgeable. Despite being incredibly busy, the clinic runs very smoothly and is a clean and positive environment. In fact, my husband's grandmother is over-the-moon when she has the opportunity to run into the clinic's manager who always makes her feel welcome and cared for. Thank you all so much!

Leandra Vaus

I love this clinic. They are always there for me and my family. I love that if we want see out dr that any of the doctors in the clinic can see our files and help us. Our family dr is dr Buch and he is really amazing. I mean all of the staff is really!

Jean-Philippe Fortier

(Translated) Unable to reach reception when trying to return their call. Zero accessibility. (Original) Impossible de rejoindre la réception lorsqu'on tente de retourner leur appel. Accessibilité zéro.

Anaïs Hlr

(Translated) What can I say ... 1st consultation because horribly sore left ear, he just looks at me on the right he tells me "there is nothing". Fortunately he is not a surgeon, imagine! I have had a 24-hour hives crisis for 2 weeks now. She is not allergic at all. I'm going to consult so that I can be told "I don't know wait 6 weeks and go see an allergist if he's still there". She prescribed an antihistamine for me, it doesn't work since it's much more serious. Do not go there unless you want to be left to die. (Original) Que dire... 1ère consultation car horriblement mal à l’oreille gauche, il me regarde juste la droite il me dit « il n’y a rien ». Heureusement qu’il n’est pas chirurgien, imaginez ! Actuellement 2 semaines que je souffre de crise l’urticaire 24H/24. Celle-ci n’est en rien allergique. Je vais consulter pour qu’on me dise « je sais pas attends 6 semaines et vas voir un allergologue si c’est encore là ». Elle me prescrit un antihistaminique, ça ne fonctionne pas vu que c’est bien plus grave. N’allez pas là-bas à moins que vous souhaitiez qu’on vous laisse mourir.

Aki N.

Good clinic instead of parking.

Gabriela Melo

(Translated) A few delays in the waiting room for a consultation with Rv with the doctor, which is great !! For those without RV, a computer system allows people to not wait too long. Unfortunately difficult parking. (Original) Peut de délais en salle d'attente pour une conçultation avec Rv avec le médecin, ce qui est super!! Pour les sans RV, un systeme informatique permet aux personnes de pas trop attendre . Stationnement difficile hélas.

Emily Paine

I would like to know why this clinic doesn't give their patients the right to make informed decisions about their potential family physicians I met with Dr Craig Smith in December 2018for a walk in appointment for a prescription renewal. Dr Smith offered to take me on as a patient and walked me through all the appropriate paperwork, which I handed over to the reception. The receptionist took the application and failed to give me the choice to make the informed decision that this doctor was being investigated for taking in appropriate photos of female patients from 2 incidents in April 2018. No one gave me the information surrounding these allegations and there was no transparency for me to make an informed decision. Every further visit I had , dr Smith was joined by an "assistant" which I had the plwasure of finding out from THE NEWSPAPER was a chaperone and not an "assistant". I was supposed to go for a pap test this April which I THANKFULLY cancelled and still this joke of a clinic just told me it would be done with a nurse and evaluated by the doctor. Not only was I not given my RIGHT to information , but you people continued to protext this doctor and let him take on new , young female patients. Your lack of transparency is disgusting. Especially when I called last week and was told " oh yes, dr Smith no longer works here but he is taking all his patients with him and someone will contact you soon" which is hilarious because he had been in suspension of work since March 28th. It is now April 10 and I've basically been thrown aside and no one had contacted me, no one even reached out to Dr sSmiths patients to see if they were okay and to inform them of this information. It's disgusting to find this out through local media. It's even more disgusting that you don't seem to care to do any damage control. I am now going to have to find another family doctor because you people did not give your patients the right to make an informed decision for my care. Edited to add: I am sure this google review is a good place for this review as I don't want to make this complaint under the table, and this platform is in place precisely to get experiences to the public. I also HAVE called your reception was basically told that the clinic did not feel they had any responsibility to inform patients and that *I* am responsible to decide if I want to keep my doctor and so I have very little faith in what can be accomplished by keeping this to emails alone . The clinic as a whole also aided this doctor to keep working by providing him "assistants" (chaperones) to keep working while under supervision -directly implying that the situation was known. As well as having nurses do his Pap tests, without additional information .the entire clinic knew he should not be doing these tests so absolutely this review goes for the clinic as a whole .Sorry that you want me to keep it quiet .

ACC Sups

Great doctors. Secretaries are very rude and slow to answer the phones. Just booking an appointment was an ordeal and the receptionist had attitude the whole time. This is a recurring issue and I have even been hung up on before because she "didn't see my name"

Stephanie Volpi

This is likely one of the best clinics I've been to in a long time. The receptionists are kind and swift. The doctors (I've seen a specialist and the urgent care) are punctual and listen. The nurses are all kind and very bilingual. The waiting room is clean and calm.

Danielle Jannini

(Translated) Fast, efficient and courteous service. (Original) Service rapide , efficace et courtois .

Eliza Parkinson

Fantastic, efficient, professional and NICE. The option of booking a walk-in appointment is brilliant and makes for barely any wait time. The most pleasant receptionists in MTL.

Luigi Palazzini

The clinic is great. The first time I went there was little wait time & my concerns were addressed. But today I can't say the same. If you don't use the paid service to avoid the wait times, forget about seeing a doctor under 2 hours. I got so frustrated that I left before seeing a doctor & I was told there were quite a few ahead of me. Out of the 3 at reception, the young lady in grey scrubs was most polite & apologetic. Not so much for the other 2 especially the blondie.

Xavier G

Amazing service from the receptionists to the doctors. Extremely friendly and helpful despite a huge amount of stress from some patients. All my family is lucky to be there and never a disappointment when comes a time to meet with a specialist. Thanks to all the staff and their wonderful work

Steven Rogowski

(Translated) I am writing this message in French to increase the chances of someone reading it. I called to inquire how if possible to order a refill for SSRI's. I chose option 9 for service in English and asked to speak with a secretary. She answered in French anyway and it didn't bother me so much. But, when I started speaking in English, just by saying "Hi" she put me on hold immediately without a word more. I understand these are tough times, but it was very unprofessional so I ended my call. The two stars are only because I was successful in obtaining an appointment last October at your clinic to obtain a prescription for gravol. (Original) J'écris ce mesage en français pour augmenter les chances de quelqu'un le lire. J'ai appelé pour inquirer comment si c'est possible à commandez un renouvelment de mon ordinance pour des SSRI's. J'ai choisé l'option 9 pour service en anglais et je demandé parler avec une secretaire. Elle a répondé en français toute de même et ça ne me dérangeait pas tellement. Mais, quand j'ai commencé parles en anglais, simplement par dit << Hi >> elle a placé moi en attente immediatement sans un mot en plus. Je comprend que ces sont temps difficiles, mais c'était très unprofessional donc j'ai terminé mon appelle. Les deux étoiles sont seulment car j'ai du succès de obtenir un rendez-vous l'octobre dernière à votre clinique pour l'obtention d'une ordinance pour le gravol.

Julie Ren1982

Went there for the first time today! Amazing staff and doctor treated my son and gave us all the information. Loved my experience and this clinic so happy I found it.

Sebastien Ponton

I really like this clinic. Everyone there is super kind and attentive to your needs. You never feel rushed or as if you'd bother them.

Salem Khoury

Incompetent doctor. Went there for flu that wouldn't go, doctor refused to listen,All he cared about is having me in and out in less than 5 minutes, kept on telling me that I'm cured despite that I was feeling worse. Now, three days later and after a visit to a competent doctor, turns out I have pneumonia.

Maryse Falardeau

(Translated) Fast, efficient and human. When I first visit, I am asked if I have a family doctor and I am being asked to become one. Dr. Nguyen is brilliant and excellent in his work! I saw a doctor yesterday and asked him to inspect a mole I had. He answered all my questions and made a recommendation. He then proposed to me to take appointment with the dermatologist of the clinic. Today (so the next day), I met the dermatologist who answered all my questions regarding the intervention, reassured me a lot and removed the mole in question. I was so surprised at how quickly I met a dermato and how nice and professional it was. I take this opportunity to thank the dermatologist a thousand times and congratulate her for her excellent work. She has shown herself to be playful, understanding and simply wonderful. I was very worried and she knew how to put me in trust and helped me a lot. Congratulations to all the team, I have only excellent comments to everyone and for the first time, I'm not anxious about making an appointment with a doctor. I hope the management team will send my message because the medical team deserves recognition and congratulations. Thank you for everything!!! (Original) Rapide, efficace et humain. À ma première visite, on me demande si j'ai un médecin de famille et on me propose de le devenir. Dr Nguyen est géniale et excellente dans son travail! J'ai vu un médecin hier et je lui ai demandé d'inspecter un grain de beauté que j'avais. Il a répondu à toutes mes questions et m'a fait une recommandation. Il m'a alors proposé de prendre rdv avec la dermatologue de la clinique. Aujourd'hui (donc le lendemain), j'ai rencontré la dermatologue qui a répondu à toutes mes questions par rapport à l'intervention, m'a beaucoup rassurée et m'a enlevé le grain de beauté en question. J'ai été si surprise de la rapidité avec laquelle j'ai pu rencontré une dermato et à quel point le tout était agréable et professionnel. Je profite de cette tribune afin de remercier mille fois la dermatologue en question et la féliciter pour son excellent travail. Elle s'est démontré enjouée, compréhensive et tout simplement merveilleuse. J'étais très inquiète et elle a su me mettre en confiance et m'a beaucoup aidé. Bravo à toute l'équipe, je n'ai que d'excellents commentaires envers tout le monde et pour la première fois, je ne suis pas anxieuse à l'idée de prendre rendez-vous avec un médecin. J'espère que l'équipe de gestion acheminera mon message, car l'équipe médicale mérite de la reconnaissance et des félicitations. Merci pour tout!!!

omer khan

Worest place.... if ur appointment is on 2 pm u still have to wait 2 hrs for ur appointment.....

So Gs

Great Doctors and nurse but really bad administration service. The administration picks quarrels with patients.

Barbara Schwartz

This clinic is excellent! Such incredibly helpful secretaries, nurses & doctors! The MDs take time with their patients and listen to them! I would 100% recommend this clinic to anyone! You guys are absolutely amazing!

sam aittaleb

Itook my 2 nd half year boy for the first time he ws sik very bad mood the people working there were so nice to us very helpful nd the the doctor was jst amazin sweet kind understanding the best clinic in montreal

Kha Nguyen

Just had my 2nd appointment today. I'm very happy with the treatment I received. Just like everywhere else, this clinic is busy, but I didn't feel that the doctors rushed through my appointments. They are a little late on their schedule, which is absolutely normal and understandable; to expect a perfect schedule would be unrealistic. I'm very pleased I've found this place.

Yanick Houde-Bastien

(Translated) Horrible experience. The doctor or nurse just didn't want to help me, negative attitude and even contempt. She didn't want to give me a test and told me to go home. However, when I saw my family doctor at another clinic, I realized that I had streptococcus and bronchitis, so I needed to take antibiotics. I do not recommend this clinic because people do not try to treat you, you are just one number among many and it is deplorable. Note, I had this kind of experience twice in a row at this clinic. (Original) Expérience horrible. La docteure ou infirmière n'a tout simplement pas voulu m'aider, attitude négative et même du mépris. Elle ne voulait pas me faire passer de test et m'a dit de rentrer chez moi. Par contre, lorsque j'ai vue mon médecin de famille à une autre clinique, j'ai réalisé que j'avais un streptocoque et une bronchite et j'ai donc eu besoin de prendre des antibiotiques. Je déconseille cette clinique car les gens n'essaient pas de vous soigner, vous n'êtes qu'un numéro parmi tant d'autres et c'est déplorable. À noter, j'ai eu ce genre d'expérience deux fois de suite à cette clinique.

richard leclerc

We wish to address the complaints Estefania Morales has made against the "Older lady" There must be a misunderstanding concerning your mom. My wife and I have known this lady for many years and she always shows respect and concern to everyone, including immigrants. This is a terrible accusation and we know for a fact, it is untrue. This clinic is a great place, however it is very busy and we all must wait our turns. It's not fair to give this lady a bad name. You would make many people happy if you removed your post. Thank you in advance. We hope your mom has a much better experience next time.

Aleksandra Morozova

I wish I could put zero stars. Complete BS clinic. Booked appointment online, got confirmation that it will be by phone, then again received an e-mail it would be by phone. On the day of the appointment nobody called so I reached out to them and they were like :''oh you were supposed to come in person. oh it's our mistake''. The ''specialist'' wont talk to me because ''she's gone for the day' (2.30 PM) and they will know if there will be any appointments only next week.

Tim Bourgaize

This is the best medical center i have ever been to . Amazing staff ,amazing receptionists , some of the best doctors around and of course the best reason for going there Dr. Neaga . Thank you Centre Medical Sante Mont Royal and please stay safe.

Yacine Ouh

(Translated) Stay away from this place. The only positive point is that the clinic is clean otherwise: - The receptionists are incompetent and lie. - The automated system for making an appointment does not work even if you have a family doctor. - When you finally succeed in having an appointment, it lasts less than 5 minutes watch in hand and do not expect to come out with a diagnosis. - I am close to one of their patient who had to come back several times to ask for blood tests for mononucleosis and others because the doctors at this clinic refused them. After several tries, he ended up having his request for a blood test to confirm that he did indeed have mononucleosis. This clinic is a nest of charlatans (Original) Restez loin de cet endroit. Le seul point positif est que la clinique est propre sinon : - Les réceptionnistes sont incompétentes et mentent. - Le système automatisé pour prendre rdv ne fonctionne pas même si on a un médecin de famille. - Lorsqu'on finit par réussir à avoir un rdv, celui-ci dure moins de 5 minutes montre en main et n'espérez pas ressortir avec un diagnostic. - Je suis proche d'un de leur patient qui a dû revenir à plusieurs reprises pour demander des tests sanguins pour la mononucléose et autres parce que les médecins de cette clinique les lui refusaient. Après plusieurs essais, il a fini par avoir sa demande de test sanguin pour confirmer qu'il avait effectivement la mononucléose. Cette clinique est un nid à charlatans

Nini Karim Zakaria

(Translated) SCANDALOUS!!!! SHOCKED !!! look for another clinic !!! If you have to go to this clinic, avoid Dr. CRAIG SMITH. THE WORST DOCTOR I EVER MET !!! He is not human he doesnt listen to you he treats you like a data !! He made us stress as never in my life. DONT SEE CRAIG SMITH !!! (Original) SCANDALEUX!!!! CHOQUÉ !!! cherchez une autre clinique!!! Si vous êtes obligé d'aller dans cette clinique, évitez le Dr. CRAIG SMITH. THE WORST DOCTOR I EVER MET!!! He is not human he doesnt listen to you he treats you like a data!! He made us stress as never in my life. DONT SEE CRAIG SMITH!!!

Sara CARRIER

This clinic been our family clinic since day 1 they opened and still is my favorite.

Antonella Amodeo

Receptionist Mellisa refused to take my appointment over the phone . She insisted that all appointments need to be booked online . I mentioned that I booked an appointment last week for my husband over the phone and she said “maybe you got a receptionist that wanted to help you out for that time !”

vinithra iyangar

Doctors are really good , however the receptionist is rude , unempathetic and inconsiderate.

Claudia Savard

(Translated) It is a clinic of the best organized: rapid responses by email, short waiting time, several resources available, competent doctors. Whether it's a walk-in or to make an appointment, everything is done efficiently! Welcoming, clean, quiet place: a waiting room that inspires confidence. I am very fortunate to have a family doctor there. For parking, easy to find a place in the surrounding streets. (Original) C'est une clinique des mieux organisées: réponses rapides par courriel, bref temps d'attente, plusieurs ressources disponibles, des médecins compétents. Que ce soit au sans rendez-vous ou pour prendre un rendez-vous, tout se fait efficacement! Endroit accueillant, propre, calme: une salle d'attente qui inspire confiance. J'ai une grande chance d'avoir un médecin de famille à cet endroit. Pour le stationnement, facile de trouver une place dans les rues avoisinantes.

Sabrina Tassone

I'm glad to have discovered this clinic. The staff is great, super helpful and friendly. I love that i can book my appointments online, whether it is to see my doctor or go to the emergency clinic. There is no stress. My GP Dr. Smith is great. I never feel rushed, he takes the time to listen to what I am saying, and gives me the proper medical advise or treatment.

Roseanne Peters

They're following all the Covid-19 protocol. Service was quick and effective

emma wang

Very disappointed with this clinic, the receptionists are nice, but the doctor are very unprofessional and rude! She googled with my symptoms and gave me a prescription@_@ I totally don't recommend this clinic.

Fahima Sultani

Great services at this clinic. My family doctor is so caring and humble. Their physiotherapist Behtash Bakhshi is an excellent person with all expertise. The Neurology is great too. The front desk ladies are very friendly!!

Ahmed Mesbah

Totally agree with Mila!!! The same thing happened to me.

Sara Kordrostami

I have never been there but last week I get sick I googled and find this clinic. I called at 9 am and the clerk was so polite I explained my problem and she told me Dr will call you 15/20 min later (I had an emergency problem). Dr called me she was so kind and patient. She called me twice to collect more info from me and she emailed me the prescription, ultra sound, blood test, and specialist referral. I was wondering how fast and easy they take care of me. I'm really appriciate????

Marlène Vézina

(Translated) Super clinic: appointment time respected (it is sunny and almost no patient in the clinic, it must be said), very courteous and friendly staff. Appointment taken online via medical tap - this app is just great. (Original) Super clinique: heure de rendez-vous respectée (il fait beau soleil et presque pas de patient dans la clinique, il faut dire), personnel ultra courtois et sympathique. Rendez-vous pris en ligne via tap médical - cette application est tout simplement géniale.

Joane Arceo

Dismissive doctor Didnt even make me feel like he cared I was in that room for 1 min He touched my neck and checked my breathing and told me its just colds and says "that's it" Going to see my family doctor in 3 weeks instead..

drola sukhoo

Great clinic! Appropriate wait time and the online registration is a great feature. The receptionists are all very approchable and helpful.

Sarsar Zinou

(Translated) Hello I showed up today to see doctor TRAN THU-HANG AT THE EMERGENCY CLINIC. I was feeling unwell, very tired and predisposed for diabetes, so I always do follow-ups to see how I am with my diabetes. Briefly; The doctor refused outright to prescribe me a prescription just for the parameter of diabetes while I asked for several parameters of general state of health (cholesterol, the blood triglycerides .....). She directs me to see my family doctor at the same clinic because of the follow-up analyzes. I went to the emergency clinic because to have an R D V with my family doctor, it takes a minimum of 40 days so it's really very long and I felt really not well. The doctor in question Mrs. TRAN, THU-HANG ignored me altogether, treated me like anything. Her motive is not her who prescribes a prescription, it is my family doctor and above all I am not sick with diabetes So I am not diabetic to have the prescription (preventive act) For her, I have to be diabetic to have a prescription for tests, although I have reported that I have symptoms from someone with diabetes, it is very worrying and stressful for me for her. it represents nothing. I took a diabetes measurement through my machine the reading was 1.78 mg / dL (milligrams per deciliter), that's the equivalent of 9.91 mmol / L (millimoles per liter), AND FOR HER. NO, THIS IS A FULLY NORMAL VALUE. It’s shameful, you have to be screwed for you to be eligible to receive drug initiatives. Hello to everyone About this clinic I have something to say Very very very moved service, an urgent critical case he does not call you back after receiving the analyzes, it is the patient who has moved to see the report and it is not the first time, the receptionists do not know how to speak nicely with the people , do not know how to listen to them and if you have Arab blood there it is the absolute hassle. There was a patient when she went to the doctor he was very male treated he did not even do his vital signs or give any medication or analysis or follow-up or anything, he said go to the reception to see a specialist . The specialist ignored the case by answering no, it is not urgent, he judged by satellite, while her situation was critical she sent a drug which worsened her situation, it is the opposite effect believe me, for what? that she is veiled, she has Arab blood unfortunately. Finally I do not recommend anyone to go, good luck for all (Original) Bonjour je me suis présenté aujourd'hui pour voir le médecin TRAN THU-HANG AU CLINIQUE D'URGENCE. Je me sentais pas bien, très fatigué et prédisposé pour un diabète, alors je fais toujours des suivis pour voir mon état vis-à-vis ma diabète. Brièvement; Le médecin a refusé carrément de me prescrire un ordonnance juste pour le paramètre de diabète tandis que moi j'ai demandé plusieurs paramètre d'état générale de santé (cholestérol, les tri- glycéride formule sanguine.....). Elle me dirige voir mon médecin de famille en même clinique a cause du suivi des analyses. Je me suis présenté au clinique d'urgence car pour avoir un R D V avec mon médecin de famille, ça prend minimum 40 jours alors c'est vraiment très long et moi je me sentais vraiment pas bien. Le médecin en question madame TRAN, THU-HANG ma ignoré carrément, ma traitée comme n importe quoi. Son motif ce n’est pas elle qui prescrit un ordonnance c'est bien mon médecin de famille et surtout je ne suis pas malade de diabète Alors je ne suis pas diabétique pour avoir la prescription (acte préventif) Pour elle, il faut que je sois diabétique pour avoir une prescription pour faire des analyses, malgré que j'ai signalé que j'ai des symptômes d'un quelqu'un de diabétique, c'est très inquiétant et stressant pour moi pour elle ça représente rien. J ai pris une mesure de diabète via ma machine la lecture était de 1.78 mg/dL (milligrammes par décilitre), c'est l équivalent de 9.91 mmol/L (millimoles par litre), ET POUR ELLE. NON.C'EST une VALEUR TOUTE A FAIT NORMAL. C’est honteux, il faut que tu sois foutu pour que tu puisses être éligible de recevoir des initiatives médicamenteux. Bonjour pour tout le monde A propos de cette Clinique j ai quoi à dire Très très très mouvais service, un cas critique urgent il vous rappelle pas après avoir reçu les analyses c’est le patient qui a déplacé pour voir le compte rendu et c’est pas la première fois, les réceptionnistes savent pas parler gentiment avec les gents, savent pas les écouter et si ta le sang arabe là c’est la galère absolu. Y avait une patiente quant elle a passé au médecin il a très mâle traitée il na rien fait même pas ses signe vitaux ni donner des médicaments ni d’analyse ni un suivi ni rien, il a dit dirige toi vers la réception pour voir un spécialiste. Le spécialiste a ignoré le cas en répondant non ce n’est pas urgent, il a jugé par satellite, tandis que sa situation était critique elle a envoyé un médicament qui aggrave sa situation, c’est l effet inverse croyez moi, pour quoi parce que elle est voilé elle a le sang arabe malheureusement. Pour finir je ne recommande à personne d’y aller bonne chance pour tous

Hubert

AVOID DR SMITH CRAIG. He is the most dismissive doctor I have ever seen, does not take your issues seriously. Refuses to follow up with the necessary evaluations, tells you straight to your face that he refuses to get the root of your issue. Edit: Turns out this creep was also taking pictures of patients during exams, why am I not surprised. This health "professional" should lose his license to practice entirely.

Rita Ranero

(Translated) Very good service ... we get an appointment quickly ... you have to go through their tapmedical application ..... attentive staff ... Dr. Smith very good doctor !! (Original) Très bon service ...on obtiens un rendez vous vite ...il faut passer via leur application tapmedical.....personnel attentioné...Dr.Smith très bon médecin!!

Pieter van Hoogdalem

front desk and nurses super friendly and efficient, our doctors are extremely compassionate. Highly recommended.

Tina Sacratini

This is in response to ESTEFANIA MORALES' s comment. It is really despicable (especially from someone that works as a Health care professional) to write such an unprofessional & slanderous comment towards someone that you don't even know or met before! This person that you are slandering, has been in the health care for over 25 years and has been nothing but helpful to absolutely anyone and NEVER would she deny anyone of any race the care that they need. It's just plain disgusting how you are playing the victim with the racist remark. I believe your anger has been injected to the wrong person - you should redirect your anger towards the Government and how they manage our Health care. I would highly suggest to remove &/or modify your comment as Karma will find you. I feel very sorry for you and if you have children I hope you teach them the correct morals of life....and to not walk in your foot steps.

Aurélia LeTareau-Rudnikoff

(Translated) Super clinic! The tap application allows you to take RV online and wait at home. Rv time respected to 1/4 of an hour! Never seen!! Very nice doctor, pro and attentive. Thank you (Original) Super clinique! L’application tap permet de prendre RV en ligne et d’attendre chez soi. Heure de rv respectée à 1/4 d’heure près! Du jamais vu!! Médecin tres gentil, pro et à l’écoute. Merci

Lian Kalam

Best clinic i have ever visitied in Quebec, appointments on time , professional doctors and very helpful and kind , i wish i could get a family doctor with them

kathy timotheatos

This is in response to the complaint of ESTEFANIA MORALES. I have worked for over 16 years with the person in question , in an area that served mostly immigrants and she was always nothing but professional and courteous and always went above and beyond for every patient. Your complaint is clearly slanderous probably just because she stated you a fact on how long doctors have to fill out forms and you DIDN'T LIKE THE ANSWER!! I have worked 20+ years in medical clinics and see this on a daily basis. A patient brings in a form and wants it ready the next day because it is "urgent", not thinking that most doctors have over 2000 patients and receive about 50 forms a WEEK and are all deemed URGENT by patients. What is the doctor and staff suppose to do in this instant?!! What's is worst is that in 90% of cases patients get the forms in advance and bring them in 2 days before they are due!! I am also a patient at this clinic along with my entire family and can state as a FACT that everyone working there is exceptional!! You should definitely remove your false complaint.

Samuel Le Jossec

I had a stable and friendly family doctor for years and was super satisfied. However a few weeks ago they changed their appointment scheduling service, and I'm not recognized as having a family doctor there and cannot book appointments anymore. Sad because I always found this clinic friendly, helpful, and well ran. Either they wanted to reset the list of patients with a family doctor, or they plain messed up the migration to the new system.

Brigitte Lasnier

(Translated) Today, March 26, 2019, I learned from reading the Montreal newspaper on page 9 that Dr. Craig Smith, who works at Mount Royal Health Clinic, was at risk of being struck from the College of Physicians for photographing his nude patient during an examination. I contacted the clinic to find out if my medical file could be transferred to another doctor. The receptionist was not aware of the situation but told me that the manager would call me back. After 3 calls to the clinic today by my partner and myself, no one thought it was important to call us back! We are stunned by this situation! (Original) Aujourd’hui le 26 mars 2019 j’ai appris en lisant le journal de Montreal a la page 9 que Dr Craig Smith qui travaille à la clinique santé Mont Royal risquait une radiation du college des medecins pour avoir photographié sa patiente nue durant un examen. J’ai communiqué avec la clinique pour savoir si mon dossier medical pouvait être transféré à un autre médecin. La rêceptioniste n’était pas au courant de la situation mais m’a dit que la gérante me rappellerait. Apres 3 appels logés a la clinique aujourd’hui par mon conjoint et moi-meme, personne n’a jugé important de nous rappeler! Nous sommes abasourdis de cette situation!

Teddy Li

Wound have given -10!!! Very misleading. The reception is very nice to speak but it just too much misleading information. We got info from pharmacist as my little daughter got some allergy. We called yesterday around noon and was told it’s full for the day but we can set up profile online and book appointment for next day and the first appointment is only open at 10pm I.e. 12 hours before they open on Sunday. We made sure to set up the profile and logged in online at 9:55pm and at 10am we hit submit to book appointment - no availability! Tried many many times still not working. Wakes up in the mid night and tried again, still no!!! Called this morning and only until then she told me that patients that are registered already have priorities and can book over phone and then told me it’s all full today again! Well she could have told me all such info when I called yesterday so that we can search info for other alternatives!!! And apparently yesterday she probably already knew they already got full appointments today. But instead she told me firmly that: “oh, you won’t seek availability now because you can only see it at 10pm tonight!” I mean this is really JOKE!!! This is for urgency appointment - not for a haircut or for a dentist cleaning appointment!!! They should have been more clear and honest about how it works and what was the situation!!! Instead they told me that maybe just wanted me to fill in a possibly last minute cancellation and didn’t want to tell me so that I won’t search for other clinics or book appointment with others!!!! This is really BAD!!!!

Reza M

The receptionists are very rude. The woman at the front desk was rude, hostile, and disrespectful. It is better to mention them that they are just receptionist , and not a boss

Priscila Gomes

Receptionists have always been extremely rude and non-receptive. I was running late for an appointment during a snowstorm, called to check if I can still make it, they confirmed it was ok and when I arrived to the clinic they all pretended that no one spoke to me and that I lost my appointment. I don't mind loosing the appointment it is just the lack of honesty and values of the receptionists that really bothered me. Additionally, parking there is a total mess and hard to find. I love my family doctor that currently practices there but I am completely disengaged of going back to deal with those receptionists.