Reviews of TELUS Health Care Centres (Hospital)

Vanessa

Awful staff with the exception of one outstanding doctor. Unsympathetic, patronising, and frequently cancelling appointments without contacting you. Honestly with the exception of the one doctor, probably worse than a very average walk in clinic. I get injections that are the only thing that allow me to function without extreme exhaustion, and with my regular doctor away I had to painstakingly wait a week to see someone else, and after driving 40 minutes to the clinic, they tell me the other doctor refuses to give me the shot. I ask them to ask the other doctors, but an unsympathetic secretary insists the other doctors won't do it (but she refuses to actually ask). Instead of doing what I requested and actually checking with other doctors she takes me to the office of the one who won't, who then prattles on about how she won't do it. I'm not sure what the point of this was except to aggravate me more. This lady doesn't seem very smart, and seems to be just wasting my time, so eventually I just stand up and walk out. I ask for my medication back (this is medication that I bought that my doctor held there on my behalf) and they claim they can't find it. I describe how bad I'm feeling and how I've basically been suffering for a week waiting for this appointment, and they have no interest in making sure I get it or helping me find another doctor - they LITERALLY RECOMMEND I WALK DOWN THE STREET TO THE FREE WALK IN CLINIC AND TRY TO GET HELP THERE. This is what you're paying for - a bunch of time-wasting, unsympathetic jerks who just dump you to solve the problem they caused. This is not the first problem I've had with them, either - once I broke my tailbone and couldn't get in to see my regular doctor, but I was in constant pain and needed help. They booked me in with a nurse practitioner who basically acted like I was a drug addict and refused to give me anything for the pain even though clearly taking max dosages of Tylenol and Advil were barely doing anything. Completely wasted my time - had me come in, confirmed my tailbone was broken, then just sent me away. (If you've never had a broken tailbone let me assure you, driving a manual car 40 minutes there and 40 minutes back when you have to constantly use the clutch isn't fun.) The women in my family have all gotten very very severe menstrual cramps, and I've seen probably half a dozen doctors about it, and they basically just determined it's genetic. So we deal with them by having pain killers 2 days a month that allow me to not be uselessly in the fetal position for 48h. Once I ran out while my doctor was away, and they were going to have a nurse practitioner represcribe them for me, but once again, she dismissively told me I shouldn't have cramps that bad and should probably talk to a doctor about it, and acted like I was a drug addict (over TWO DAYS of light pain killers) and refused to help, just leaving me in pain. The ironic thing is that if I wanted drugs, I literally work in an industry where I could have virtually anything illegally in less than 15 minutes. So to act like this over petty things is extra ridiculous. Save your money, and your time unless you enjoy being condescended to, treated like a drug addict, and generally not being helped when you're suffering.

Shushanna Bailey

I called a minute ago and spoke to the reception who said the clinic isn't apart of Alberta Health Services. I am from Ontario I didn't understand what she meant and I said that and she just ended the call. I'm disgusted.

Ryan Hoult

Great clinic offering a wide range of services. They have doctors, nurses, physiotherapists, dieticians and a blood lab all in the same office, very convenient for patients. The medical director Dr Thakur is thorough and always makes me feel welcome.

zach lowe

Too teir health service

Ken Ismail

Awful. Would not recommend.

MB Mitch

Not what it was at all, used to be great. I think since being taken over by a huge corporation like Telus, things have slipped. Dismissed my doctor without notice, exposed health and personal records to hackers and had to pay a ransom to get back the info. Can't get in to see your doctor, always too busy and given an alternative of nurse or doctor you don't know. Sometimes it takes a week to get in to see someone who doesn't know you. No more perks or personal touches, have to pay for parking, share the office with medysis. Really rather rude staff that seem to be deflecting their frustration on the clients. For 4K+ a year... it is a really weak service model.

Ryan McCall

I have been going to the Copeman clinic for 5 years and I can say that without a doubt it that was the best healthcare decision that I have ever made. The staff at the clinic are all amazing and the personalized care that you receive from the physicians and other professionals is exceptional. Dr. Siddiqui and Linda (my dietitian) have spent countless hours with me. The advice and care they have provided has been incredible and has played an integral part in achieving my goals. I would highly recommend this clinic!

Irwin Huisma

I have been going here for years, they have helped me through some pretty serious illness and have always been very courteous and professional. Dr Halliday is very kind, knowledgeable and a pleasure to be seen by. The building is always clean and beautiful and the staff are top notch. I cant say enough good things about Copeman.

Jane P

Don't recommend Lisa for physio.

Donna Lacroix

Very thorough, punctual and genuinely committed to looking after the total health needs of their clients. My husband and I are very please with the service they provide.

Jean-Michel Crepin

Telus has shown no interest with the clients and service almost non-existent.