Reviews of Cowichan District Hospital (Hospital)

Mars Bar

I filed a complaint on behalf of my mom and the hospital responded right away. They called us twice to apologize for our bad experience and dealt with the issue. I was very impressed.

Honestly Speaking

Super friendly and helpful nurses My adopted cat I sorta rescued off used cowichan turned out to be a monster ;D Bit me sooo bad!! Like literally ,..I was a steak to this cat :/ DEEP FANGS!! I had to go to emergency twice!! Was treated like royalty actually,..got a tetnus shot or however you spell that! .. I sincerely felt that I was given close to 5 star treatment those times,. Have a scar on my leg is about all,...totally healed up,.. Moral of this is,.. Usually cats are on Used Cowichan for a reason. Still have the cat,..didn't have the heart to reject her,.. I just do NOT ever totally trust her,..I pet her with extreme awareness.

hafast motorsports

Misdiagnosis multiple times. Lack of care and compassion. Some staff at CDH lie, manipulate and are not there for helping people. Staff sleep on couches while patients look for a nurse for medications.

Shannon Smallwood

The maternity nurses are beyond amazing, very thankful

Dylan Eli Ton

Junk yard full of miserable people, save yourself the depression, go to the Chemainus hospital instead, at least they are nice and seem happy to help people.

Sharon Kamann

I work here!! ))))

Michele

Everything was very organized and all safety precautions were in place, I think they could use a little better signage about where people should go on the outside of the building as it's changed due to covid, but I think everybody's doing the best they can under the circumstances. I was going for tests and it's a hospital so it's hard to say much about it, everybody was kind and courteous I think everybody's working hard.

Neil Owen

awesome people.

Chris F

The covid screening process was thoural. The attendant kind. Here the technician who did the test was awesome. Light hearted. Humorous. Professional. Kind. Much appreciated. Thanks everyone! Please like my review if it was helpful.

Lori Rothenbush

I have listened to the automatic voice on your telephone service but nowhere in there was a link to the Admission Service. How do I contact that service to find out if a family member has been admitted. Not necessary to Edit my review.

Stacy Saukko

My mother and I had a great experience there as she had her knee replaced a few weeks ago. All the staff we encountered were friendly, professional and worked well together to support my mom with a very patient centred approach.

Karen Trueman

The nurses and doctors here are amazing. It really didn't matter how busy it got (and it got really busy) they remained attentive, kind and reassuring.

Ben Altair

Helpful staff. Waits can be a little long but given past unfortunate budget cuts, I'm sure that will get better with time.

Eric Greif

Needs to be torn down and completely rebuilt, which I guess is the plan.

Alice Gilbert

This hospital's mental heath team destroyed my family, don't let them do it to yours. Be very cautious.

Seer-of-things end

No wheelchairs. Waiting room always seems dirty. Nurses are awesome, doctors too.

Hha Hhhayy

I had my rent stolen by a cleaner from this hospital posing as a caregiver. Shameful that they hire thieves who enable drug addicts and steal from patients.

Lucas Hall

I went in going to find below for my depression. Instead I got called a drug addict

Barendina Smith

Very attentive staff and hca's at this Hospital caring for our loved one are phenomenal.

Donna Miller

Excellent staff

David Diamond

They fully support blood transfusion

Lil' Sprouts

Waited 5 hours with only one person also waiting. I appreciate what they do but worst service ever ha.

Jared Bayley

This hospital has helped me through many difficulties. The nurses and doctors I have encountered have mostly been super kind and helpful. It is not located in the most accessible spot for the whole community it serves, which includes Duncan as well as the surrounding towns. Usually when I have gone to this hospital the emergency room has had a wait of a few hours. There's a new hospital apparently on the way, which promises to be larger. But unless it has more beds and bedrooms, it's not going to be a huge improvement. There have been many times when I have seen people out on beds in the hallways, and that absolutely has to change with the construction of the new hospital.

mark dupuis

Very good staff but is so busy......but they do great for the volume they do

Andrew Akroyd

Nurses and doctors are attentive and is a very clean hospital compared to Nanaimo general.

Snailwrathias

The hospital's, decent, and MOST, of the staff are pleasant to be around- but when i have nurses 'snapping' and 'growling' at me in their outfits outside the hospitalor the property it makes me worried to step foot inside the hospital its self....

Bev Baldwin

Just had a total knee replacement done here. Took some time to get a booking date due to how busy this hospital is; hope the new one is built soon. Everyone I dealt with was professional, efficient, knowlegeable and empathetic. Wonderful folks doing great work.

Samuel

On a few people waiting to see nurse and been here for 4 hours and not one person has been taking care of. Not even busy!

Russell Joe

That's cool

Lara Ibarrola

They will make you wait 3hrs for a scheduled appointment. Like seriously. Why bother scheduling patients if you’ll be 3 hours late. Ridiculous. It didn’t just happen with my mom, seems like that’s what they would always do...waste people’s time! Poor elderly people who has to wait in the waiting room for hours when they could’ve just waited in the comfort of their homes and come in when they would actually be seen!

David Smith

Had no idea you could review a hosptial. Went in for stitches and a tetnus shot. The whole thing took about 3 hours, the wifi is decent and I had a full charge so it was nice to have some time alone. The nurse's were great and the doctor who sewed me up was rad, I don't remember her name but thanks again and everything healed up great. I have no plans to return but if I do I know I'm in good hands.

Vanessa Johnsen

Brent in pulmonary was so funny and on his game! Man knows his stuff and it was an amazing experience!

Bill Karlsen

Great people

James Cook

Always slow and lots of snotty nurses

Robo

Triage nurses in the ER at night are awful. Rude and Inconsiderate

coreymiller1420

I have had Celiac for 18 + years ended up in this Hospital the day before they did not help me they sent me to a middle of a field in a campground in pain & in distress they did not care about what I had to say or what was happening with me they were too busy with their own selves to care about patients and the very next day I ended up in the clinic on site in the middle of the field at an event that I told them that I didn't want to go back to till I was out of pain and they did not care!

Archie Macleod

Last weekend while in town for ocean falls reunion,I had the luck to slip and fall, as an 80 yr old lady it was pretty awful,I met great people as a result. First were the medics who gently picked me up off the street that had jumped up to greet me,totally great service, I was off to the hospital with as much decorum I could sum up for the occasion, went thru all the preliminary stuff, xrayz doctors and nurses, who gently coaxed me into moving the arms and legs,gave me some handy meds and smiles, I really appreciated the care and comfort,thank you folks, for the time you took for me, p.s. I missed the darn reunion,but I'm getting mobile again as I write, I love these new gadgets, can't hold a pen yet..But never fear Duncan I shall return.

Brian Mutter

Just went to get antibiotics after getting an emergency tooth extraction and was slammed against the wall by a doctor for trying to leave because I was tired of waiting. It's nice to know putting on your jacket gets you tossed around like that. Never going to this hospital again, not into the patient abuse

kurtis

Wonderful nurses and doctors

Carla Dame

Never EVER again!

Cindy

A lady at the front desk of ER was horrible. I wonder why she works there. She seems like she hates working with patients and gets frustrated at them easily. She was doing something with her cell phone when I was there and I had to call out to her several times over the plastic window to get her to notice me. She whispered alone why I was here and not my local, smaller hospital. I wish I could tell her I was here because this hospital had more equipment than others. Over 3hrs waiting I couldn't wait anymore there because the pain gets worse. So I went to MY LOCAL ER, a nurse told me I should stay the ER of Cowichan hospital to get CT scan. I wish local healthcare centers had CT Scans and better ultrasound machines, because then I'd never have to go to this hospital and see that woman again.

jasvin singh

Awful experience. Went to the emergency with a painful, severely swollen inflamed wrist,waited for full four hours after checking in,even though it was empty. Got tired of waiting and pain, decided to go back home. I thought the staff are paid to take care of the public who go to the emergency care for a reason. I felt it was a fish market and the staff were on vacation, talking about their personal issues while I was there waiting for four hours ????.SHAMEFUL!

T059736

If I could give a poorer rating I would. My doctor orders an x-ray. Faxes the request to the Duncan hospital. A week later I get a call from the hospital advising me that it will take 5 weeks to get the x-ray. I get a copy of the requisition from the doctor's office, drive to Langford, get x-ray 2 hours later. Not only is the administrator of this hospital NOT doing his job, the staff in this hospital believe themselves to be the "Saviours of the universe" instead of Servants of the public. This hospital is inefficient, poorly run and has a severe dose of apathy towards the public. Shame on you, the BC medical system, for allowing this state of being for this hospital and staff.

crystal caplin

Duncan hospital is not a very friendly place. Some nurses are awesome on maternity floor but today they where horrible. And it's not the first time. They make me feel very uncomfortable and like I can't rely on them to help me.

Gail MacLanders

I recently had to make a trip to emergency at Cowichan District Hospital in Duncan. When I got there I was scared and in pain. I was so amazed at how good all of the staff were with me. I felt like they really cared and they took such good care of me. My faith in the BC medical system has been restored. I want to give my heartfelt thanks to the nurses, Dr. Gallagher, the lab and imaging staff for helping me that night. I'm sorry I don't remember all of your names as it was such a blur. Thank you from the bottom of my heart to all of you!

Ruff Madill

The xray area was very fast

Cathy Lewis

My Mom was rushed away by ambulance during the covid virus. Not being able to be with her was extremely hard! The nurses and Doctors kept us up to date from surgery , icu, to the surgical floor! My family can’t thank the nursing staff enough for the care of our Mom during these long 5 weeks! You are all heroes in my family’s hearts! Thank you just doesn’t say enough of how grateful we are! The Bridges family????

t angel.

Needed a bandage dressing changed but refused to allow me to re-triage & wait in order to have the dressing changed & incision cleaned. Despicable bedside manner on avg. There are however a few good nurses and most(but not all) ER Doctors are pleasant and understanding

Travis Derouin

Won't let me see my kid in recovery room after they said ten min an hour ago he's 5 yrs old this is like kid kidnapping !@#$ this place do not go here a ditch is better

Addison Jarvis scarpino

WORST HOSPITAL BY FAR DO NOT COME HERE ! The service is horrible , I’ve been here 3 times & ALL TIME have the same HORRIBLE experience! These people disgust me that work here , do not care about there jobs whatsoever. would give ZERO stars if possible . Save your time that u wait A HOUR to only register yourself and take the hour drive to Victoria ! Hospital full of junkies that get attended to before people that are really in visable pain!!!!! ABSOLUTELY DISGUSTED

Roberta Parker

So our 94 yr old dad is in hospital with several declining health issues, and while receiving great care in 3 north (overflow) as well as in intensive care he was then switched out as someone more in need required his room. We, the family were okay with this move until were ejected at 2230 told it was against policy to allow any family to stay the night as he was now in a 4 bed room. As he is dying, and had been Promised he would not be left alone, we were understandably distressed, especially since he choked three seperate times that only our being here saved him as he was unable to call out or Find the callbell in time! Dad was nearly in tears and didnt understand, and the only comfort given was, well a nurse will look in once an hour! Just FYI nowhere in the rules and regs does it back up that "POLICY" EDICT IN FACT Cowichan District website brags there are no limitations on visiting hours.

Annie Lee

I had an ultrasound appointment booked which was already confirmed. Then I get a call less than 24 hours saying they chose my spot to give to someone else. I told the receptionist no that I would like to keep my appointment because I already confirmed it and had to work around my husband to take time off work to take me. She then told me she’d have the ultrasound department call me. I never heard back from them and so I assumed there was no changes for my appointment since I didn’t get a call or message. So I go to my appointment the next day and I check in and no one tells me my appointment is cancelled. So when the technician comes out to take me in she tells me they’ve changed my appointment without even notifying me and lying to me that they left a message telling me they changed my appointment. Then they tell me they needed to change my appointment for someone urgent. If it was so urgent then the patient should have been booked in the day before, and if it was so urgent the ultrasound department should have stayed a bit longer just so this person could have her ultrasound if it was so important. Who’s to say that someone else case is more important than your own? Everyone’s case is important so as a health care provider do the right thing and stay a bit later to accommodate that person who needed they appointment. Because if it was so important they should have taken the patient in when she called or Stay an extra hour at work to get her to come in. This hospital is very inconsiderate and they expect patients to give them a 2-3 day courtesy call for any changes or cancellation yet they can’t even do the same for their patients? No respect, and rude nurses and technicians. No one tries to find a solution they just do what’s best for themselves not the patient. They don’t put their patients first or treat them all equally.

Tristan Hyde

To all the staff at the maternity ward THANK YOU!! Words just don’t feel like enough to repay all your kindness and love! Every single one of you are amazing humans. You all have a special place in our hearts. Thank you for being part of our surrogate journey. I have nothing bad to say because every thing went perfectly. We love you all and keep up all the hard work!

Beth Elliot

I have never been so insulted by the waiting, had almost an hour and a half wait for a 3 yearly with a broken arm...