Reviews of Royal Victoria Hospital (Hospital)

Xu Fei

Really good hospital. I did a surgery the doctor really nice and responsible

Maryama Kerrad

(Translated) All the hospital team are genuinely, helpful, and high professionalism, good luck to them (Original) Toutes l'équipe de l'hôpital sont véritablement , serviablent, et haute professionalisme, bon courage à eux

Erwin Vides

Does your covid test valid for Travelling to USA? How long takes have the results?

Sergii Tutashkonko

Good experience. Got my appointment with a specialist 3 month after emailing the reference from my family doctor. Staff was nice and helpful, doctor was attentive. They take care of you well and you get your new appointments and exams fast, once you are in the “system” with your medical history; so typical for Canada. My only complain is about navigation in the hospital. The underground parking is a MAZE. You spend 20 minutes (out from your 30 charge free minutes) just trying to get on another level and then get stuck in the dead loop of “Exit->” signs.

Sarah Bahrami

Most of the staff over there are not responsible!! When I was sitting in the emergency room to see a doctor, I could hear and see that they were telling stories and laughing behind the partitions not to say that one of them was buying shoes online, while there were lots of people sitting in the waiting room! I've been waiting for 12 and half hours and guess what! the doctor even had not checked my test results properly!!!! It's just awful!!

James Dutton

Great, Adult ER triage system works really well, Spent 5.5 hours there but with tests done etc before you see the doctor helped break up the time. Doctors and nurses were great. Good experience

Fr Boucher

(Translated) My children were born in this hospital where I do not want to go back since I was recently hospitalized. I NEVER met the doctor who admitted me during my 8 days of hospitalization. I was followed by residents who did not speak enough French and sometimes spoke in an approximate English. Their daily visit lasted 120 seconds. The know-how: ZERO! The information we receive about our condition is minimal and we never have sufficient information to answer our questions. I express myself spontaneously in English. But this is too much when, in a health facility, English predominates and doctors can not communicate. And for other reasons too, I did not feel safe. Finally, I left the Royal Vic (with documents completed in English) almost to the same point as when the LaSalle Hospital had transferred me there. McGill has a long tradition of educating foreign students in graduate studies. When it comes to health, a little dosage is required. (Original) Mes enfants sont nés dans cet hôpital dans lequel je ne souhaite plus remettre les pieds depuis que j'y ai été hospitalisée récemment. Je n'ai JAMAIS rencontré le médecin qui m'a admise pendant mes 8 jours d'hospitalisation. J'ai été suivie par des résidents ne sachant pas parler suffisamment en français et s'exprimant parfois dans un anglais approximatif. Leur visite quotidienne durait 120 secondes. Le savoir-être : ZÉRO! Les informations que l'on reçoit sur notre état sont minimales et on n'a jamais d'informations suffisantes pour répondre à nos questions. Je m'exprime spontanément en anglais. Mais là, c'est trop quand dans un établissement de santé, l'anglais prédomine et que les médecins ne savent pas communiquer. Et pour d'autres raisons également, je ne me suis pas sentie en sécurité. Finalement, je suis sortie du Royal Vic (avec des documents complétés en anglais) pratiquement au même point que lorsque l'hôpital de LaSalle m'y avait transférée. McGill a une longue tradition de former aux études supérieures des étudiants étrangers. Quand il est question de santé, un peu de dosage est requis.

Rebecca Gilhespy

About to give birth here. What an awful place. Every appointment takes hours, the nurses don't care, the staff look miserable. Don't go here!

seyit soykan

I arrived at the emergency room at 5:00 pm and it was 5:00 am and still haven't seen a doctor.

Cyborg Tv

(Translated) 6 hours of waiting for a blood test + 6 hours of waiting to see a doctor. It's been 12 hours of waiting and still no results. We are in Quebec, is it normal to spend 12 hours in a waiting room without seeing a doctor? A word of advice if you have an emergency go elsewhere or in the private sector but do not come here you will just wait for your health to deteriorate. It is shameful !!! (Original) 6h d'attente pour une prise de sang + 6h d'attente pour voir un médecin. Cela fait 12h d'attente et toujours aucun résultat. Nous sommes au Québec, est il normal de passer 12h dans une salle d'attente sans voir de médecin ? Un conseil si vous avez une urgence allez ailleurs ou dans le privé mais ne venez pas ici vous allez juste attendre que votre santé se dégrade. C'est honteux !!!

gosa mal

(Translated) The receptionist (very very fat) in the "maternity ultrasound" section is very very very rude. Either there is a training problem or there is a problem with this person. It’s really unpleasant to have to talk to someone like that in the morning, pfff. (Original) La réceptionniste (très très grosse )dans la section « maternité échographie » est très très très désagréable. Soit il y’a un problème de formation soit il y’a un problème avec cette personne. C’est vraiment désagréable d’etre Obliger de parler a quelqu'un comme ça de beau matin pfff.

Forgiveness Forgiveness

"Quick and efficient service and the staff and nurses were very professional."

Louise Raymond

(Translated) Very well processed. Very cordially and politely. ???????? (Original) Très bien traitée. Très cordialement et poliment. ????????

Michael Lepoivre

(Translated) Worst Montreal Hospital !! More than 6 hours waiting for an urgent case !! for the staff it's 50/50. You will have as much luck falling on someone very kind with compassion as someone scornful, who will not interfere for you humiliated or you speak like the carde, if they answer you well, because yes In this hospital, ignorance and indifference are on the map. (Original) Pire hôpital de Montréal!! Plus de 6H d attente pour un cas urgent!! pour le personnel c est du 50/50. Vous aurez autant de chance de tombe sur quelqu'un de très gentil avec de la compassion que quelqu'un de méprisant, qui ne se gênera pas pour vous humilié ou vous parlez comme de la marde, si ils veulent bien vous répondre, car oui, dans cette hôpital, l’ignorance et l’indifférence est a la carte.

Danielle Alyss

staff is amazing. such a clean environment ! love the private rooms for patients . my Grandfather is being well cared for and on a speedy recovery . Researcher/ Nurse David Bo was exceptional in conducting a survey about the hospital while we were there and he made my Grandpa's day letting him chat about history .

Tirso Lopez

I went to visit someone..the parking fee is a rip off! !

Patricia Arcos

(Translated) It is one of the most modern buildings .. The real is very old and looks like a castle ... Nice mouth, but the interior is really scary .. (Original) C'est un des bâtiments plus moderne.. Le vrai est très vieux et ressemble à un château... Bel gueule, mais l'intérieur fait vraiment peur..

Bachard Abdoulkader

Great, quick emergency access compare to others Montréal hospitals the time to see a doctor is between 1 to 3 hours, that's great.

chen huang

wait 9 hoursfor suture is really ridiculous，can you belive royal hospital emergency departement have just one doctor at emergency woah.no word

sandy nicholson

The ICU had some wonderful doctors. There were some nurses with such compassion as Jim, William, Graham and Anne. Some names I forget but they know who they are. The ones with compassion gave us hope. Dr, Shahin was amazing and had expertise as well as agentle heart. The 7th floor became a home. Though we didn't want it to be, it e,led to feel like that. Nurses Christine, Sonia were so good with my dad and he cared for them I could tell. The doctors from Dr. Shahin's team were very cold however. They did not listen to what we felt and seemed annoyed with our concerns. We only wish they would have put the peg in sooner. The Geriatric team understood that necessity and were so wonderful with my dad and our family, . In our loss, it was the Geriatric team and Toni hsaved us when we fell apart. We are grateful to them. My dad's passing on May 14, 2016 was made to be so peaceful because of Sonia dad's nurse. With much appreciation to all of you at The Royal Vic. Sandy Nicholson (Jim Nicholson's daughter)

madhav makkar

I came here in the noon ( nearby 1 pm ) because my left leg was bleeding. Now its 3 am in night ( more than 13 hours) and I'm still waiting to see the doctor and yes my leg is still bleeding...terrible experience .

Roxann “Rox” Roxann

GREAT CARE, COMPASSIONATE NURSES & ORDERLIES, DOCTORS ARE ALL BUSINESS, ????

AKH

Slow service, rude nurses. Worst hospital in Canada

E Ng

just no....

E Ng

just no....

Mayuran Murugaiah

Well maintained during this Covid time but no free parking ????...

Jorge Gabriel Altieri

More than 8hs waiting in the emergency room and I’m still waiting. No one in the waiting room was called by a doctor from 11 to 16, and after that, it seems that they are calling from only 2 rooms at an awfully low pace. With all that delay, the amount of people increased exponentially and now I’ll have to wait even more time because of people that seems to be in a worse condition arrived now... Terrible service.

EMILY BOSE

I can't thank enough the whole team of the birthing center, receptionists, nurses ,doctors,hospital facilities and care of this hospital.as long as you are here it is no less than a family where a number of angels work effortlessly to give a new life...not a single space of criticism..once you are here you are in the safe hands until you go home with your newborn..

Hugo G

wait 9 hoursfor suture is really ridiculous，can you belive royal hospital emergency departement have just one doctor at emergency woah.no word

Hugo G

Amazing nurses and doctors that answers all your questions and are really nice. One of the best hospital in Montreal for sure

Sylvie Theoret

(Translated) Having several health problems, I admit that I rate the Royal Victoria Hospital the best in all of Montreal and its surroundings. When I was little I said: if I'm sick, this is where I want to go Now that I go there regularly, my wish has come true! (Original) Ayant plusieurs problèmes de santé , j’avoue que je classe l’hôpital Royal Victoria le meilleur de tout Montréal et alentours Toute petite je disais : si je suis malade c’est là que je veux aller Maintenant que j’y vais régulièrement, mon vœu s’est exaucé !

Anonymous Cat

I was born here.

Francis Djiomou

(Translated) It was my first experience and I am amazed. Special thanks to Dr. Ngangbe for the professionalism and the follow-up given to my wife. (Original) C'était ma 1 ère expérience et je suis bluffé. Merci particulièrement au Dr. Ngangbe pour le professionnalisme et le suivi accordé à mon épouse.

Andres Gonsales

(Translated) to avoid (Original) a eviter

Md Shafiqul Islam

Where to go for emergency? Have no idea and this is my bad luck.

William Chien

You will have to wait 10+ hours and get to see a doctor for 5-10 minutes. It'll be more efficient to drive to Ontario to see a doctor if you don't want to waste your time and not get properly treated. You can clearly observe/experience the effect of budget cut on the quality of public health care at this hospital (or just poor management in general). This hospital makes a perfect example of how taxpayers' money does not reflect on the health care we deserve. Expect depersonalization and helplessness during your visit. Stay strong and good luck

Valda Noivo

My daughter is been here for 7 hours! I just asked for a blanket because she's cold! the answer was no! she can't have a blanket! we pay our taxes and at the end the people are so unpleasant! the nurse that I talk almost kick me out! Really bad people! inhuman!

Manuel Pare

(Translated) Not too much waiting (Original) Pas trop d'attente

Milica BK

At the ER, waiting for 9+ hours and counting. The place isn’t what you can call visibly busy, very quiet and there’s not many people, still no way of seeing the end of it. Probably on the non-urgent list with no broken bones or things like that, but on the contrary cannot wait for days to see a doctor, the matter needs urgent check-up. Very disappointed, next time will go elsewhere even if this is the closest ER for me.

Laurie Emmanuelle

**UPDATE** February 24 (next day) I went to a clinic and they asked me why I didn’t went to the emergency in the first place... ???? **** February 23rd When I arrived at the emergency, the printing-numbers-computer for the pre-triage wasn’t working. We were in line for an hour to get it to finally work. The nurse in charge of the pre-triage start taking patients randomly without verifying who arrive first. Once my turn finally arrived, the nurse ask me the reason I came and I explained her that I have been in 3 hospital in Vietnam in the last 5 weeks for a very bad infected wound from a motorbike accident. SHE DIDN’T ASK ANY QUESTIONS AND DIDN’T EVEN LOOK AT MY WOUND. She just told me it was a busy day and I wasn’t priority. SHE SENT ME HOME. Doctors in Vietnam told me it was critical since it was resistant to all antibiotics I took and they insist that I need to get hospitalized. But I wanted to wait a few days so I would be back in Canada and (hopefully) get proper care. So disappointing. ➡️➡️ At least have a look, ask questions, and get informed before telling your patients to go home. ⬅️⬅️

Dany Courty

(Translated) Yesterday I had to take my 90-year-old father to the emergency room at the Royal Victoria Hospital. He was served extremely well. If I could I would put 6 stars in the rating. I had concerns with all the negative reviews on this website that I read before going. Well no. In fact, I would like to say a huge thank you to the emergency team, security guards included :). A special thank you to Dolores at the yard, she was reassuring, hyper-competent, kind and empathetic to boot. It's not easy with this pandemic, we know that you are all out of breath, and despite this you continue to give your all. I have enormous sympathy for your cause. Keep up the good work! G R A T I T U D E! (Original) Hier j'ai dû emmener mon père de 90 ans à l'urgence de l'hôpital Royal Victoria. Il a été extrêmement bien servis. Si je pouvais, je mettrais 6 étoiles dans l'évaluation. J'avais des craintes avec tous les commentaires négatifs sur ce site web que j'ai lu avant d'y aller. Eh bien non. En fait, j'aimerais dire un énorme merci à l'équipe de l'urgence gardiens de sécurités inclus :). Un merci particulier à Dolores au triage, elle était rassurante, hyper-compétente, gentille et empathique par surcroit. C'est pas facile avec cette pandémie, on sait que vous êtes tous essouflé(e)s, et malgré cela vous continuez de vous donner à fond. J'ai énormément de sympathie pour votre cause. Continuez votre bon travail! G R A T I T U D E !

Eric C

Very new and modern hospital! very big and spacious.

Anas Sarakbi

Misleading or missing signs, takes forever to find your way. The wording on the machine to take a number for blood tests is confusing; took the wrong number then after waiting for 30 minuets was asked to take another number and wait again! 2:30 hours and still waiting my turn for blood tests no idea how long I have to wait more! And automatic door for bathroom is broken, I see people with disabilities struggling to open the door! This is by far the worst hospital experience I’ve had in Montreal! Is there any sort of management that oversees this mess?

Rentan TGLG

This hospital is a failure for Montreal city. Unorganized

Zipporah Zipporah

"Quick and efficient service and the staff and nurses were very professional."

Mike Dagostino

Great service for first visit it's big and well laid out

Issam Kouidri

(Translated) He saved my life (Original) Il mon sauvé la vie

Debbie Bee

I spent six days in the MUHC in 2016. The first two in the ICU. Then I was moved to my own room (pictures allude to it). The flat screen TV was $10.00/day. Only two patients paid for the tv, on the wing I was in. The doctors and nurses were personable yet, professional. The nurses were understaffed. The room was spacious and clean, and the bathroom/shower was great. There's a menu for the patients to order all their meals from. The food was way better than I expected. I will add that it was strange to wander through the lower floor of the hospital. Compared to where I was, it reminded me of a shopping mall. Over all great service.

Danielle Alyss

staff is amazing. such a clean environment ! love the private rooms for patients . my Grandfather is being well cared for and on a speedy recovery . Researcher/ Nurse David Bo was exceptional in conducting a survey about the hospital while we were there and he made my Grandpa's day letting him chat about history .

Julie mamadju Drouin

I got there at 1pm and exited at 1h30am (12 and a half hours later). I was seen by the doctor (2min) just to be told to come back the following morning at the clinique. The waiting is extremely long.

Mayra Orozco

Good hospital for adults. Service slow like most of the hospitals in Montréal. Spend 36hrs for endoscopy, x-ray and CI.

Gustavo Aragão

Don`t go there, unless you are dying at the corner. Worst experience ever, it`s a shame, they did not care about my son having 40 degrees of fever. I was there for 4 hours and no doctor or nurse came to see him. We left and will never go back again.

Daniel Gonzalez

Nice hospital, but terrible Emergency service. +12h wait times.

BretchkoッSimon-Benoît（_RIOPA_Psychology_）

Use CityParking application if you have trouble finding parking USE CODE: glen to get 8 hours free :) or if you come here often! also visit; fb.me/hpg.mtl --> to have more marketing & business help!

Vadim Klaniuk

ER department is horrible. Waiting time is huge..

The Vandenberg House

My father was rushed to Royal Victoria hospital for emergency open heart surgery. We were lucky to get surgeon Dr. Tchervenkov and 2 other amazing surgeons who operated on my father for 8 hours. They made the decision to leave his chest open, which is risky and operated on him again the following day. They made the right decision and it's a miracle my dad is here with us and going home just after 10 days in the hospital. The nurses in the ICU were friendly, knowledgeable and committed to getting my dad better. They did not miss anything! Post-op Nurses were great and even house keeping gave us some laughs along the way. My family and I are truly grateful for the doctors and nurses support and patience. To the amazing doctors to amazing nurses, a huge THANK YOU! There are no words but lots of love for your team at the hospital. You truly made our experience at the hospital more stress less while keeping us at ease. THANK YOU AND KEEP UP THE AMAZING WORK! xoxo

Jessie Canadian

I was told by my dentist to go to the hospital as soon as possible because of an abscess and spread of infection (my face is extremely swollen) and I was laughed at by the triage nurse for Coming to the emergency for this issue . even though it was recommended by my doctor and dentist due to my complex health issues I deal with as-well as to this complex issue. Not only that but I was told my partner could not attend the wait with me even though I cannot push myself in a wheelchair and they are fully vaccinated yet almost everyone else in the waiting room had someone with them. While I tried to wait I passed out twice in the 3 hours and no one helped me. I no longer felt safe there.

Bander Kutbi

Adult ER is horrible. Mother had to wait 7 hours only to be told we have more than 5 hours left before the Dr. can see her (junior ER resident). Yay! We left to somewhere else. Parking is extremely expensive.

Margaret Cross

Was hospitalized there for 2-3 months in August,and again just last week....the staff is very nice,caring,kind.....so many people complain about the ER being full,but I've been in and out of hospitals since I was a child,and I can tell you this is normal,unfortunately....they need to hire more nurses and P.A.B's everywhere.

Ritu Kazi

I have had chest pain , got here at 10 they took my blood tests two hours later and it has been 8 hours they have not called me yet. I asked the receptionist twice if they can update me they are no help. Still waiting , seeing the people come way after me leave. Horrible experience

Di Ls

June 7, 2020, I arrived to the emergency room at 2am with heavy bleeding, and terrible pain low abdominal, 9 weeks pregnant. I am seating here for 2 hours already and haven't heard from a doctor. 2 days before already went through this situation and came back now because the bleeding became more severe along with very strong pain. Was given Tylenol to relieve the pain. At 4:14am I went again to the washroom and the blood was pouring and a big chunk of bloody ball came out. I went to notify the nurse about this and she said you with bleeding were here a few days ago, I explained her about what just happened and she said soon I'll be seen. It's 5:31am - still haven't seen by doctor. It's 6:30am - same situation, still waiting At 6:45am I was left the one and only from this horrible night shift. The worst is that there was only 7 to 10 people waiting, the line didn't move, no new patients coming... I have the impression that there was only 1 doctor in the whole entire hospital... . The next new patient came in at 6:39am, early in the morning when I am still waiting to see a doctor. All I want to know now is if I am still pregnant if I still have my baby in me. It's past 10am, I was called... - miscarriage, baby is no longer there... I feel terrible.. prioritization of patients was very wrong and very painful... I lost my baby at 4:14am half lying on a chair writhing in pain waiting ..

carol daley

I thought this hospital was great until they cancelled my surgery 2 days before. I know there is someone who really needed my spot, but I am just as important as what they are. I certainly hope its not going to take forever until they re-book it.

Rayon Tang

The worst emergency ever

Harini Chickmagaluru Ravindranath

Happy with their service .best hospital for high risk pregnancy.

Carol Gingras

(Translated) Take Atwater after the Champlein Bridge for Hop. General (Original) Prendre ave Atwater après le pont Champlein pour Hop. Général

Gilles Richard

(Translated) Dedicated and competent staff. Clinic secretaries usually smiling and welcoming, often despite impatient and grumpy patients. Hospital very well equipped. I have been treated by about fifteen specialists since it opened, and I was hospitalized for 5 days for a surgery, it is really the best in Quebec in my opinion. Flat: expensive parking and practical impossibility to come by metro if motor disability because there is still no elevator at the metro. (Original) Personnel dévoué et compétent. Secrétaires des cliniques habituellement souriant(e)s et accueillant(e)s, souvent malgré des patients impatients et bougonneux. Hôpital très bien équipé. J'y suis traité par une quinzaine de spécialistes depuis son ouverture, et j'y ai été hospitalisé 5 jours pour une chirurgie, c'est vraiment le top au Québec selon moi. Bémols : stationnement dispendieux et impossibilité pratique de venir en métro si handicap moteur car il n'y a toujours pas d'ascenseur au niveau du métro.

ramy yacoub

Some nurses at the ICU are really tough showing no empathy to patients or families. One nurse took the food tray out of my hands when I tried to feed my Mom as usual!! Another nurse keeps chatting all the night on her cellphone, (while this is restricted in restaurants), imagine at the ICU!!!! To be fair enough, some nurses are really good, but If I have to go to a hospital one day, it will be the Jewish for sure!!

Michael Ali

No good. I spent 9 hours and didn't see any Doctor. And I had to pay $25 in parking. My ear is hurting and I have to wait who knows how long to see a doctor.

Chris Medina

I just called to try to make an appointment for my mother for her thyroid problem. Her doctor gave me an paper with the recommended doctor to see at this hospital. But his written style make it hard to properly read his family name. Once I reached the receptionist (who didn't gave her name), she simply said there is no such doctor with that family name and she asked me for what problem, I said it for her thyroid. She simply hang up the phone without trying to help more.

Alex Ferland

Honestly, having dealt with a variety of health issues over the years and been to various montreal hospitals, this is the best one. That doesn't mean it's great, it just means it's not as incredibly terrible as Lachine/Lasalle/Verdun hospitals. They are stretched thin, as is the case in all Montreal hospitals, which is not the fault of the hospital but the government and the budget. When I went there, I was lucky in that I saw a resident doctor. These doctors are always infinitely more thorough than actual doctors, actually taking the time to listen and ask questions, unlike ER regular doctors who speak to you for 5 seconds after your 8 hour wait. Our hospital system is broken, but if you have an emergency case, you should go to this hospital if it's close.

Alex Ferland

Honestly, having dealt with a variety of health issues over the years and been to various montreal hospitals, this is the best one. That doesn't mean it's great, it just means it's not as incredibly terrible as Lachine/Lasalle/Verdun hospitals. They are stretched thin, as is the case in all Montreal hospitals, which is not the fault of the hospital but the government and the budget. When I went there, I was lucky in that I saw a resident doctor. These doctors are always infinitely more thorough than actual doctors, actually taking the time to listen and ask questions, unlike ER regular doctors who speak to you for 5 seconds after your 8 hour wait. Our hospital system is broken, but if you have an emergency case, you should go to this hospital if it's close.

J-L L

(Translated) Call in advance because the emergency may be full and no attendant is allowed to enter What a platitude New hospital and already there are problems It's ridiculous It's frustrating (Original) Appelez d'avance car l'urgence peut-être pleine et aucun accompagnateur n'est autorisé à entrer Quel platitude Nouvel hôpital et déjà il y des problèmes C'est Ridicule C'est frustrant

period Pregnancy menopause

"Quick and efficient service and the staff and nurses were very professional."

Асхаб Борзоев

The best hospital in Montreal. I have pasted 6 for last week.

Bouba Pappeo (PappeO)

(Translated) Excellent reception despite the large number of visitors. Nurses, doctors, receptionists are all smiling and attentive. Thank you, you are heroes ???? (Original) Excellent accueil malgré le nombre important des visiteurs. Infirmières, médecins, agents d'accueil sont souriant et à l'écoute. Merci, vous êtes des héros ????

Hassan Kiyani

Note: Hi to all who visited or going to visit this hospital ... may be my review is not according to your experience ... additionally this review is espically for international travelers & might be helpful for hospital authorities to improve there system for foreigner visitors. My family member is on visit here and has travel insurance. So no family doctor (as per canadian rules is available for them & I am not against this), who facilitate patients as a bridge, between hospital reports, doctors and appointments. Explaining while story, I am personally disappointed with waiting time, even in emergency & additionally coordination among doctors & staff is pathetic .... ! May be all Canadian hospitals have same waiting time or procedures ... even for follow up checkups. My relative had serious condition & he has to wait for same duration for second and third follow up as first visit in emergency. Secondly there is no coordination among doctors from different departments ... After all checkups or even for follow ups there is no coordinator, who can explain the patient's overall problem ... initially no contact number or emails were provided from where we can get feedback from home. Every single time we came for health condition after medication, we have to visit emergency & went through same procedure .... But after getting our file in system and having intouch with appointed doctors, we got appointments on time without any delays or waiting. P.s. important points for all visiters: - You all must buy travelling or Visa insurance - whenever went for emergency hospital visit, one should must take front desk & department representative or appointed doctor's number and email. - one should try to get doctor's direct appointment, instead of coming back to emergency. - when doctor's gave anyone apointment, then they start helping as your family Doctor.

Francine Gagnon

(Translated) It's been 40 years that I have been a patient at the Royal Victoria never had a problem its had that solves my big problem thank you Vic (Original) Sa fait 40 ans que je suis patiente au Royal Victoria jamais eue de problème ses eue qui règle mes gros problème merci le Vic

by asmae

(Translated) Very satisfied (Original) Très satisfait

WingzSama Kfc

In emergency you could die and come back to life just like Jesus did before they let you see a doctor.Waited 12 hours for nothing.

Parminder Singh

It's been 9 hours in emergency and no doctor available to check me I have been suffering from severe lower back pain they didn't do anything just to wait, I am loosing my temper.

Ram Chagaliev

Bad place! Dogs everywhere

S S

(Translated) Security guard Lucas helped me tremendously during my stay there. He was very professional and courteous in our interactions. Despite his large size, he demonstrated incredible qualities of understanding and courtesy. I highly recommend this hospital thanks to this kind of employee. (Original) L'agent de sécurité Lucas m'a aidé énormément lors de mon séjour là-bas. Il a été très professionnel et courtois lors de nos interactions. Malgré sa grande taille, il a démontré des qualités incroyables de compréhension et de courtoisie. Je recommande fortement cet hôpital grâce à ce genre d'employé.

Ian Bartczak

Everyone in the waiting room took over 12 hours before seeing a doctor. Don't waste your time here. Go somewhere where the doctors care. I wasted 17 hours in the waiting room eating only vending machine food. Walking out at 7am with a wrecked sleeping schedule and 0 answers. Yup after waiting all night for a doctor, he gave me a chest xray, and 10 blood tests only to be told: "sorry, we don't know what's wrong with you. Try somewhere else." Oh and to get the results of the blood tests/chest X-ray, I need to wait 30 days. I'm in severe pain in my abdomen, and I collapse asleep every day from something. Are the hospital staff overworked or incompetent?

Jamie Laudi

Beautiful building .

Jeffrey Brabant

Came in for a EKG and standard cardiac ultrasound, usually I am in and out in under an hour, instead, I ended up being there for 6. The staff was very rude, irritable and misleading even when I asked for simple directions. I was instructed to wait in the waiting room untill I was called for my ultrasound, I sat for two and a half hours to find out that they had mischeduled. The doctor then asked me to wait another hour so she could go on lunch break. The ultrasound was very rough, and then the doctor proceded to laugh at me when I expressed concern because I was going to be late for my next appointment. I don’t normally write negative reviews but my last visit left me feeing upset and mistreated. I have never seen a hospital so disorganized!

Gabriel Flonta

One of the best hospitals in Montreal by far!

Jabbar Hussain Kiani

Enjoyed time

trucker trucker

Came with my almost 4 months pregnant wife after a fall from stairs; reached the emergency dept. at 12 noon on 21/12/2018 and waited (waiting still.. ) for more than 11 solid hours without any update from them. Feeling sad and disappointed with the world class health care system ..????

Mike Zhao

arrived @10pm with ambulance, now its 12am, haven't get a chance to see doc yet!!

BOSS J

Amazing service great staff very friendly helpful and caring. Special thanks to Ramona and Krishnamorthy Amazing job. This hospital is the best in Montreal everything new and at high quality Strong suggest for giving birth.

Lia Stratopoulos

All the staff from security guards to receptionists to nurses to doctors to x-ray technicians were extremely friendly. Hospital was very well-kept and nice looking, and the wait time seemed reasonable for my relatively low priority injury.

Tanya Puri

I would love to give it a 5 but I disagree with their administrative procedure. My doctor had faxed my referral with my cellphone number and all details. The hospital called an old number which was the one on record. Apparently I went there when I was a baby, one time. I am 32 years old, things have changed. They refused to change the number until we present ourselves at administration. If anyone is waiting for a procedure, this may be the reason why you are waiting forever. They need to change this procedure. It’s absolutely ridiculous, especially since all my details were sent on my referral by my doctor. Service was impeccable during my gastroscopy. Extremely satisfied with my experience in that department.

Hal T

This is the Glen medical center. It is not only the new location for Royal Victoria, but it is also the new location for Montreal Children's Hospital, Montreal General, and very soon the Montreal Chest Institute.

kelly bedard

(Translated) I find it a shame to have to wait more than an hour to receive my medication, while I was in pain following my 3 surgeries .... it is a very good hospital but the post-operative care takes a long time before starting. to be administered. (Original) Je trouve sa dommage de devoir attendre plus d'une heure pour recevoir mes médicaments, alors que j'étais en douleur suite a mes 3 chirurgies....cest une très bonne hôpital mais les soins post-opératoire sont beaucoup long avant d'etre administrer.

Shams Mohsini

Very thankful ????.

Adam Glay

Typical long wait times in the ER unless you're dying, but everyone is friendly and helpful. Going for appointments is quick and easy.

Jeremy

Really nice view from the room I was admitted to. Food is actually good and you have choices! Also having a room to your self and a bathroom/shower is amazing. It makes you feel like you’re not in a hospital.

Mona A

I don't understand people complaining about long waiting times . Hello? It's emergency and there's people who come in who have priority or are going to die! You don't come in just because you experience flu symptoms or because you have a headache ! Leave the emergency for the emergency and you'll have wonderful service.

JaySun H

I'm pretty content with the services but avoid going there when it's late unless it's a real emergency. There is most likely only 1 triage doctor running around dealing with the ambulance patience in the back and the walk in patience in the front. You'll end up waiting till morning to see anyone especially if you're not categorized as an emergency.

Geta Hailu (ጌታ)

Clean and well equipped hospital

mbj mbj

Clean and huge hospital

Katerine Lehmann

I've always saw this place as helpful and caring towards my father until I went to the Intensive Care Unit. Nurses were extremely nice and gentle but the "general" doctor (whatever his title is) responsible for the Unit was extremely rude and unpleasant. For him, my father was just another annoying case he had to deal with. Basically, he had a complete lack of compassion and patience towards us and my lovely daddy.

Jennifer Sousa

This hospital its terrible. I'm diabetic type 1 and the made me wait hours to do blood tests without eating when in reality people with my kind of condition are supposed to be priority. One of the guys said " everyone is diabetic here ". Who says that? They don't care about your health. On top of that, I need to do other tests to make sure something isn't terribly wrong and still priority isnt taken into consideration no matter how ill you are. Montreal hospitals suck. This is why paying for things is better. Its sad to say but hungry money people out there may treat you better. Most drs are not in their field because they truly care about your health and want to do their Best to prevent, they JUST do it for the money ans diagnose. This is for every hospital in montreal. Some worse than others. Shame on them. Shame on Canadian health care system.

Melissa Labelle

I am sharing an experience where a family member was brought in by ambulance (on more than one occasion), I don't know how waiting in emergency is but my brother received great care both times at this hospital. The nurses and doctors seemed stretched thin but did the best they could. They quickly ordered tests and were prepared in case extreme measures were required and they very kind to me. We've had an experience with a different department at this hospital where they were disorganized but I can say the emergency department was on top of everything.

A Adhikary

Big and spacious. Nice and clean place. Nurse and Doctors are very much helpful. Good atmosphere. Rapid service.

Pavel Jarda

All the stuff here are great people, very nice and helpful.

S.E. McKenzie

I thought staff were good but I think I only saw a doctor for a few minutes, if that, who grabbed my front and back and said if I didn't wince in pain I don't have broken ribs, didn't ask about my left shoulder and collarbone. The doctor didn't really talk to me but talked to the student doctor who had been examining me though no one xrayed my left shoulder and collar bone, which still hurts and lacks full movement 5 months later. I really wish a qualified doctor had talked directly to me and took the loss of my left arm mobility including the ability to lift my arm up, seriously. I don't know whether my experience is comparable to third world countries or it was just bare minimum to fit the billing code. This building was so big and impersonal it was hard to know where you actually were. According to my hospital bracelet I was actually in the Glen portion, with same address as the royal Victoria Hospital and l was mostly assessed by staff and high tech equipment and then by a student doctor who sounded more like my interrogator than an actual doctor. She seemed very condescending and continually returned me to point zero as if I had my first case of bronchitis, which wasn't even why I was there. She seemed to talk to me in the negative, asked me if I knew how to apply for a family doctor instead of asking me how long I have been waiting for a family doctor. I have been waiting for almost 2 years. She told me having bronchitis was just like having a cold and asked if I ever had bronchitis before, instead of asking me the actual purpose of my hospital visit or if coughing was causing pain in my right rib, which I hurt in my fall along wth my left arm/shoulder/collar bone so I found it really hard to take off my jacket but right after the fall I couldn't move my arm and then of course when I coughed I couldn't cover my mouth with my left arm. And then my lip was cut and I banged my tooth really hard on the sidewalk. I also could hear them calling me the young girl, as if my being older was a joke to them. When I was admitted the staff had put an iv part in my arm they said just in case I needed to get hooked up to one. I think the IV part once in my arm made me stay put even though after being there from around 5 pm to around 9 pm, there were many times I felt like walking out. I had the really bad fall on Monkland where there was a lot of construction related gravel on top of uneven pavement right by a curb, no signage or anything to prevent an accident. The area is obvious since there patches of new pavement there. Before I left hospital I asked security guard for directions and he seemed to be refusing to speak to me in English, which may have partly been why I walked into a crime scene in the wrong end of the parking lot. And it wasn't even Friday the 13th.

Elias Abillama

Lack of words to express the excellent service and medical attention that are the highest ever

Shom T

Horrible waiting period in emergency and even for visit with appointment. Took my mother (cancer patient) there for emergency, she suffered for hours, no action taken. I was admitted to emergency twice for myself, wait 10-11 hours single visit , there was hardly 6-7 people before me but it seem, staff went on break, shift change or something, they stopped calling anyone, stopped seeing patient. Today came for an appointment that I took 3 months ago, appointment was at 3pm and its 4:45pm, they havent even called the people with appointment from 2pm.

Durr Fishan

Nurses(not all, especially the ones in emergency) service,wait time, all are horrible. Terrible experience at the time of my surgery also. I came here for an ectopic pregnancy at 8 am and i was told that the surgeon will come at 8 pm. And I had to sit on the chair for twelve hours to wait for the surgeon to come with an excruciating pain. The next visit after 6 months when i was pregnant and started spotting but by the time i was seen by the doctor in 14 hours i already had lost it. Never going back to this one.

Lynne Crevier

(Translated) Very good hospital employees doctors secretaries etc. are all nice. The safe hospital in times of pandemic and the hygiene of the super hospital. Have to eat in the cafeteria the tables are left behind. there is a subway in the hospital hallway to the left of the cafeteria. What's great is next to the cafeteria there is a terrace outside. Can eat cold when it's not mealtime. At mealtime there is hot food. (Original) Très bonne hôpital les employés médecins secrétaires etc. sont tous gentils. L'hopital sécuritaire en temps de pandémie et hygiène de l'hôpital super. Ont à put manger à la cafétéria les tables sont distancés. il y a un subway dans l'hôpital couloir à gauche de la cafétéria. Ce qui est génial c'est à côté de la cafétéria il y à une terrasse dehors. Ont peut manger froid quand ce n'est pas l'heure de des repas. À l'heure des repas il y a bouffe chaude.

EK 96

Terrible and a crime against humanity. My sister gave birth in this hospital, the treatment was inhuman and humiliating. They didn't care about her or about her pain, everything was ignored. Seriously, avoid this hospital!

Richard F

Beautiful new hospital.

Marie Christyne

Quick, great staff !

Darlin reyes

(Translated) I write message from the room where we go see the doctor urgently, I waited 4 hours before being called and then when they finally gave me a room to see the doctor, I waited 1 hour more without seeing anyone, just sitting with the door closed, after 1h a doctor finally comes back but he tells us he is not the doctor he will just talk to us before the doctor his 20 minutes he left the room I'm still waiting to see the doctor I am there since 5:20 to "emergencies" (Original) J'écris se message de la salle où On sencer voir le médecin en urgence, j'ai attendu 4h avant de me faire appeler et puis quand finalement ils m'ont donner une salle pour voir le médecin, j'ai attendu 1h de plus sans voir personne, juste assise avec la porte fermée, après 1h un médecin rentre finalement mais il nous dit qu'il nest pas le médecin il va juste nous parler avant le médecin sa fais 20 minute il est parti de la salle j'attends encore pour voir le médecin je suis la depuis 5h20 aux "urgences"

Svetlana Vinokourov Bondarenko

(Translated) The beauty of the hospital hides the coldness, incompetence, indifference of the staff. Emergency wait for 11 hours, no movement overnight. Avoid this hospital !!!! Shame on its director for recruiting this incompetent staff. (Original) La beauté de l'hôpital cache la froideur, l'incompétence, l'indifférence du personnel. Attendre en urgence pendant 11 heures, aucun mouvement pendant la nuit. Évite cet hôpital!!!! Honte à son directeur pour le recrutement de ce personnel incompetent.

Cosmik Guigui

(Translated) The hospital is very good in itself but the hospital body is totally lacking in respect. More than 4 hours of waiting to see the oncologist. Appointment taken for 2 p.m., I see the oncologist at 6 p.m. I know a lot of patients slow down and are disrespectful and it's totally okay for you to ask for respect. But ... doctors, nurses, oncologists, please respect your patients too. We too have obligations. (Original) L hopital est tres bien en soit mais le corps hospitalie manque totalement de respect. Plus de 4 heures d attente pour voir l'oncologue. Rdv pris pour 14h, je vois l'oncologue a 18h. Je sais que beaucoup de patients ralent et sont peu respectueux et c est totalement normal que vous demandiez le respect. Mais... medecins, infirmieres, oncologues, respectez aussi vos patients s'il vous plait. Nous aussi nous avons des obligations.

Pat Burke

For the past couple of years, every Doctor I saw was polite, caring and most importantly knowledgable. I am now in the care of the Chest Institute...x-rays, ultra sounds and I have a diagnosis. Follow up is excellent. I had oral cancer 7 years ago and my last follow up was November 2019.

John Xavier Rogers

Doctors are unable to keep their scheduled appointments with patients and the hospital refuses to address this issue.

Minal C.

wow best hospital I've been - not been to more than 5 hospitals but amongst 5 hospitals ER this one is well maintained not rundown and tech savvy. Prompt and clean

Shia Follman

Nice and friendly staff clean rooms We had a good experience having our baby there

Urethane Montreal Inc.

(Translated) Bad ... when we arrive in oncology we are asked to scan our health insurance card and that we only have to wait our turn. An hour later, the receptionist realizes that we made a mistake and that we are supposed to see the doctor soon !? An hour later still nothing ... short 6 hours later we finally left the hospital. (Original) Mauvais... en arrivant en oncologie on nous demande de scanner notre carte d’assurance maladie et que nous avons seulement à attendre notre tour. Une heure plus tard, le réceptionniste se rend compte qui on fait une erreur et qu’on est supposés voir le médecin bientôt!? Une heure plus tard toujours rien... bref 6 heure plus tard on est finalement sortie de l’hopital.

syga25

(Translated) I have a special attachment since my daughter Sara Jane was born there. Dilapidated building but still magnificent architecture. (Original) J'ai un attachement particulier puisque ma fille Sara Jane y est née. Vétuste édifice mais toujours magnifique architecture.

Aline Perron

(Translated) The emergency place to avoid, aggressive staff, make you wait hours for nothing, been 3 times and outright kidding you but super benevolent doctor ... (Original) L urgence endroit à éviter, personnel agressif, font attendre des heures pour rien , été 3 fois et se fou carrément de toi mais médecin super bienveillant...

Enzik TV

No Vegan meals! Admitted to Royal Victoria, requested vegan meal to avoid meat and animal products. I was told not available and put on vegetarian meal by technician. Tuna lasagna was served with vegetarian meal written on the receipt. Since when is seafood fish a veg meal? Its 2019, vegan is now mainstream. Even airlines carry vegan meals since a long time. I hope the hospital will see this message and provide vegan food going forward. But my stay was good except for the above hiccup.

Nathalie Helene

I was born a premature baby on july 17th 1986 at the Royal Vic... Sorry guys I cant remember much about the experience ;) If you remember working there around 3 am on july 17 and saw a baby, maybe it was me.

Chris

My appointment for my surgery went smooth. In and out. Staff of Nurses were excellent! Not enough good things to say for the women who took the time with me before and afterwards. Only problem I had was getting information after my surgery wasn't easy and it seemed a bit unorganized.

Bob Dilan

Covid-19 no such thing. I was sitting in emergency room few people siting without Musk's sneezing, coughing, some taking on the phone: musk. I've show GARDA dude he just waved his "smart" head and walked away. Intelligence uncanny

Bouba Pappeo (PappeO)

(Translated) Excellent reception despite the large number of visitors. Nurses, doctors, receptionists are all smiling and attentive. Thank you, you are heroes ???? (Original) Excellent accueil malgré le nombre important des visiteurs. Infirmières, médecins, agents d'accueil sont souriant et à l'écoute. Merci, vous êtes des héros ????

Simon Ketpimon

I have no idea what wrong about the entire health care system's in here. I went to a clinique close to this hospital, the physician referred me to surgeon. The later, my issu is more severe, then I went to the same clinique. They said to me the surgeon is usually perform in their place once a month and they didn’t book my appointment. So I decide to go to this beautiful gigantic hospital in wish to see a doctor, but I realize my case still not severe enough. I’m desperately waiting fir my turn to see the doctor. I didn’t eat I didn’t sleep. I think I’m better die. My tiny issu is now painful mentally, because of waiting room and all referral stuff. It’s never finish.

Eric Campbell

The Hospital saved my life , gave me a rebirth and a bright future. thank you

Geo Can

Impossible to retrieve appointment information over the phone, complex dysfunctional automated phone system, incompetent staff

Aw Yea

Please excuse the weird name, I just want to preserve my anonymity. I went to the ER by the request of another doctor. The triage nurse (she was possibly of latino or Filipino descent ) was dismissive and extremely rude. I think her name was Reputtle, or something along those lines. I was not triaged properly, she simply told me it was going to be a long wait for me before even asking what was wrong. She was nasty to deal with, I couldn't even approach her for a re-evaluation. I was forced to wait 9 hours and was in a great deal of pain. I wish people took their jobs seriously. I was not mean or disrespectful with her. I don't understand why she had to be that way with me.

Dylan Boisvert

(Translated) If you go with your girlfriend for a birth plan, bring a blanket, a camp chair and your lunch it can be long and you can't stay in the waiting room. (Original) Si vous aller avec votre copine pour un plan d'accouchement apporter une couverture une chaise de campigne et votre lunch ca peut etre lond et on ne peut pas rester dans la salle d'attente .

Gabrielle Valiquette

(Translated) Very bad experience .. they give an appointment for 8:30 but in reality it is 11:30 because they make people come 3 hours before the real meeting. All this on an empty stomach. Ridiculous especially in times of covid when we want to stay as light as possible in a hospital. (Original) Très mauvaise expérience.. ils donnent un rendez-vous pour 8:30 mais en réalité il est à 11:30 car ils font venir les gens 3h avant le vrai rendez-vous. Tout cela à jeun. Ridicule surtout en temps de covid où on veut rester le moins lgt possible dans un hôpital.

Alexandr Bosleacov

(Translated) 17 hours of agreement in the emergency, it's not acceptable, there are a lot of bad comments but the hospital management is doing absolutely nothing to improve the situation (Original) 17 heures d'entente a l'urgence, c'est pas acceptable, il y'a beaucoup de mauvais commentaires mais direction de l'hôpital fait absolument rien pour améliorer la situation

Éliane Parizeau

(Translated) After a nurse at 811 advised us for emergencies due to a high fever which does not drop after 48 hours to 40 and convulsions during the night as well as a strong dhysadratation for a 21 month old baby! My boy is still waiting at 40 fever for 6 hours now !! we talk to the nurse at triage and don't seem to care about my boy's deteriorating condition. There is certainly something wrong with the analytical capacity of personnel in this triage emergency. I do not recommend this place unfortunately and would have thought otherwise :( (Original) Apres quune infirmiere au 811 nous ai conseiller les urgences du a une forte fièvre qui ne baisse pas apres 48h a 40 et des convulsions pendant la nuit ainsi quune forte dhysadratation pour un bebe de 21 mois! Mon garcon est toujours en attente a 40 de fievre depuis 6h maintenant!! on parle a linfirmiere au triage et ne semble pas se preoccuper de letat qui se deterior de mon garcon. Il y a certainement quelque chose qui cloche en ce qui a trait de la capacité danalyse du personnel de cette urgence au triage. Je ne recommande pas cette place malheureusement et jaurais cru le contraire :(

Gaetan Matte

(Translated) One of the very big hospital in Montreal ... Service at all levels' PROFESSIONALS human approach! (Original) Un des très grand hôpital de Montréal... Service à tout les niveaux ' PROFESSIONNELS approche humaine !

dolaine battisti

(Translated) my daughter gave birth in this hosto. She will not give birth to the second! Anglophone staff more than Francophone, a shame especially in Quebec. Trainees who arrive in the working room all the time. The nurses who do not prepare the young woman to know how to give breast to her baby, how to bathe. An old unpleasant woman who is the one who does the ipidurale, reads for the present father who turns out to be a hard couch without a pillow, in short no experience to start over. (Original) ma fille a accouché dans cet hosto. Elle n'y accouchera pas pour le second! personnel anglophone davantage que francophone, une honte surtout au Québec. Des stagiaires qui arrivent dans la chambre de travail à tout bout de champ. Les infirmiéres qui ne préparent pas la jeune accouchée à savoir comment donner le sein à son bébé, comment le baigner. Une vieille femme antipathique au possible qui est celle qui fait l'ipidurale, lit pour le père présent qui s'avère n'être qu'un divan dur sans oreiller, bref pas une expérience à recommencer.

Gianni Chiazzese

Very clean, modern and organized! Friendly staff and good restaurants!

Claudine Ascher

For a solid week , every day, I've been trying to get through to someone, anyone at the Royal Vic Glen Site in answer to a call I received from a clinic but all the numbers I try in either language either cut me off with a 'all our agents are currently busy, call back later' or put me on hold until I hang up in absolute frustration. There is no option to leave a message on the automated system, and no way to reach a human being. Is this supposed to give me confidence about being a patient there?

Rami Obiuddin

Bed experience worse service

Kenny Oshima

(Translated) I was treated very well! (Original) On m'a très bien traité!

Edhlina Shana

(Translated) Hours and hours of waiting for a pregnant woman with severe lower abdominal pain. I will never recommend this hospital, NEVER (Original) Des heures et des heures d’attentes pour une femme enceinte avec de fortes douleurs au bas ventre. Je recommanderai jamais cet hôpital, JAMAIS

Mary Mod

Terrible Terrible Terrible! I took me 9 months to see a urologist and another 9 months for my appointment with a urogynecologist that I was referred to by my urologist. So, I waited 1 year and a half to see this specialist and on the day of the appointment, I had to wait 2 hours past my time to see the doctor. The doctor spent only 10 minutes with me and when I started talking about my menstrual problems he stopped me to say "don't talk about menstrual problems, I am a urogynecologist"! This is utterly shameful! Where is our healthcare going! At the end, he referred me to a physiotherapist and another appointment with him in 6 months! I am afraid by the time, they are going to help me with my pelvic/urinary issue, I've lost my marriage, am depressed, and spent best years of my youth in pain! I am tired of being entangled in this nonfunctional healthcare system that they call free! I wish it was not free cause I rather work extra and be in debt but get better and faster service!!!! This is not called healthcare, this is called slowly depriving people of life!

JESSICA RICHARDSON MARCIL

(Translated) I have been transplanted to a kidney and uj pancreas at this hospital and have never had better care than her. the team take care of me thoroughly. thanks to them I'm fine ajd (Original) moi jai ete transplater un rein et uj pancreas a cet hopital et jai jamais eu de meilleurs soins que sa. l'equipe se sont occuper de moi a fond. grace a eux je vais bien ajd

Christopher Cosentino

Enjoyed time

kévin Métayer

(Translated) 2 years that we are with this Hospital for multiple reasons. And seriously he is exceptional as are the staff. Why do people put 1star simply for "oh he took me at 11am instead of 9 scheduled appointments ???? unpleasant". You are sorry! The specialists are incredible and the comfort they have given us too. Thanks to you really for everything you have done. A satisfied father (Original) 2ans que nous sommes avec cet Hospital pour multiples raisons. Et très sérieusement il est exceptionnel tout comme le personnel. Pourquoi les gens mettent 1étoile simplement pour des "oh il m'ont pris à 11h au lieu de 9 RDV prévu ???? innaceptable". Vous faîtes pitié ! Les spécialistes sont incroyables et le confort qu'ils nous ont offert aussi. Merci à vous vraiment pour tout ce que vous avez fait. Un père satisfait

Jessika Bourassa

(Translated) I came with my partner to the cardiovascular clinic of the royal victoria hospital ... to begin with, no member of the staff disinfects their hands either when entering or leaving the clinic ... and walks back and forth without stop .... the people at the administration of the cardiovascular clinic are not wearing their masks adequately plus they are talking so loudly that we can hear that she is playing basketball and that one of their colleague has ah the covid. ..really very ordinary knowing and seeing that none of them respects the measures of distancing the wearing of the adequate mask and does not disinfect mine neither by re-entering nor leaving despite the purell pump at the entrance. In addition the ae girls run after in the clinic to be born while talking and shouting loudly .... sorry but really not professional. I understand the pleasure at work but we are in a hospital where people are suffering and people have often been there for a very long time waiting for their appointment. Let's talk to MADAME TERRIEN cardiologist I would like to say that arrived in restard has an appointment evening 30 minutes late, say nothing, walk in the clinic, not giving a damn that your patient has already been waiting for more than 1 hour for these very disrespectful no matter what title you hold .... I had to ask the secretary to come and see you to know what is going on and she came back and these excuse you she said she told me to tell you to wait and added yes we too he we annoys ...... lol what a professional team in cardiology the hospital of royal victoria detien .... (Original) Je suis venu accompagné mon conjoint a la clinique cardiovasculaire de l’hopital royal victoria .... pour commencer aucun membre du personelle ne se désinfecte les mains ni en entrant ni en sortant de la clinique... et se promène va et vien sans cesse .... les gens a l’administration de la clinique cardiovasculaire ne porte pas leur masque de façon adéquate de plus elles parlent tellement fort que nous pouvons entendre qu’elle joue au basket et qu’une de leur collègue ah le covid ...vraiment très ordinnaire sachant et voyant qu’aucune d’elle ne respect les mesure de distanciation le port du masque adéquat et ne se désinfecte pas les miens ni en renrrant ni en sortant malgré la pompe de purell a l’entrée. En plus les filles ae courent après dans la clinique pour naiser en parlant et criant fort .... désoler mais vraiment pas professionel. Je comprend le plaisir au travail mais nous sommes dans un hopital dans gens souffre et les gens son souvent la depuis très longtempa a attendre leur rendez vous. Parlons en MADAME TERRIEN cardiologue je tien a dire que arrivé en restard a un rendez vous soir 30 minute en retard ne rien dire se promener dans la clinique en se foutant que votre patient attend deja depuis plus de 1 heure ces tres irrespectueux peu importe quelle titre vous detenez .... j’ai du demander la secretaire de venir vous voir savoir ce qui se passe et elle est revenu et ces excuser de vous elle a dir elle ma dit de vous dire de patienter et a rajoutwr oui nous aussi il nous énerve ...... lol quelle équipe de peofessionelle en cardiologie l’hopital de royal victoria detien ....

Tulipe 81

Nous y sommes allées pour un IRM pour ma fille, un samedi soir. Super service ! Gens très courtois. Agent de sécurité très aimable, prennent le temps de nous expliquer par où passer. Vraiment , un bel hôpital où tous ont été très gentils.

Ann Kim

Pathetic nursing staff. Zero stars for them. Doctors are friendly but always in rush. Probably over worked! Nurses and front desk personnel are full of attitude and do not bother about patients or their problems. Overall 3stars for doctors and infrastructure but nome of them for front desk people.

Samuel Lauzon

(Translated) If I could give 0 stars, I would do it. The receptionists are incredibly arrogant and seem to have no compation for the concerned family. In what world are we made ... (Original) Si je pouvais donner 0 étoile, je le ferais. Les réceptionnistes sont d'une arrogance incroyable et ne semble avoir aucune compation pour la famille inquiété. Dans quel monde sommes nous rendu...

Nb Nb

"Quick and efficient service and the staff and nurses were very professional."

Gergely Boi

Waited 7 hours at ER and left. Ridiculously slow stuff

Kathryn Davidson

All staff was really nice, caring and sympathetic. The ER was really over capacity today but I got in at 12pm and had bloods + saw doctor within 2 hours. I was deemed high priority and it’s shows because people who arrived earlier/at the same time as me never even saw a nurse or doctor when I left 12h later. Meaning if you’re not being seen, your case is non urgent and you probably are in the wrong place. The only complaint I have is that they lost the first set of bloods they took which then put me 5 hours behind. But once they took the second set, they were pretty fast. Other than that, they were pretty fast for the amount of people in the ER !

Fjore Moonchild

Went there for a blood test. I didn't have an appointment and I was in and out in under and hour - including the time it took to have my hospital card done. Quick and efficient service and the staff and nurses were very professional. Clean facilities and the hospital is super easily accessible from the metro.

Juan Pablo Guerrero

(Translated) Super attention (Original) Super attention

pierre bolduc

(Translated) Royal Victoria emergency Very bad service for Francophones At the yard we ran into a crazy hysterical woman After 5 hours of waiting, nothing had changed Our seatmate had reached 17 hours of waiting and it was not progressing We decided to leave to consult at Verdun Hospital where feels a lot more respected (Original) Urgence Royal Victoria Très mauvais service pour les Francophones Au triage on est tombé sur une folle hystérique Après 5 heures d attente rien n avait bougé Notre voisine de siege etait rendue à 17 heures d attente et ça n avançait pas On a décidé de partir pour aller consulter à Hôpital Verdun ou se sent beaucoup plus respecté

Rania Abdalla

they don't even deserve a zero ????imagine people pt. with STROKE they couldn't recognize a stroke !!!!! despite that I told them its maybe a stroke ! pt had to wait from 7 am to 12 o'clock until the neurologist came to react too late!!! almost killed him. whereas a stroke pt in the poorest countries get treated within 20 minutes max !! pt now lives with disabilities because of their careless and negligence! and personally I dont trust anymore and i'm still shocked!! the health care system here is scary! when I told the story to other health care workers in other countries they were really shocked! no excuse for live threatening accident such as stroke which really the least skillful Dr. should recognize it and react quickly! not only this they refused to admit the catastrophic event , and provide a stupid justification! no respects for people lives !

Renee Hamilton

Waited 3 hours to see the doctor for my legs but never got to see one because I had a panic attack....I got up and went outside in the rain ...and they said to come back in and it should not be long ....my appointment was for 8 30am not 11 am....

Audrey Morissette

(Translated) Perhaps I had a particularly miserable evening, but under no circumstances would I recommend that a loved one go to the adult emergency room at the Royal Vic. I accompanied a member of my family concerning a situation which seemed to us all in all necessitating a rapid evaluation in the emergency room. The wait to only see a nurse at triage was one hour. The nurse who received us then lacked professionalism and respect, adopting a condescending attitude and little emphatic towards the concern expressed by my loved one. I am fully aware that emergency work is difficult, but under no circumstances is it appropriate to imply that someone's worry about a health problem is superfluous in such a situation. Then, it was not so much the waiting time that was painful but the environment in which we had to wait. No management or supervision of the waiting room was done, even if it was relatively crowded at times. Several individuals were barefoot, lying on the expanse of 3 benches waiting to be called while others did not find a place to sit. The waiting room was never cleaned in the 8am we were there, when clearly sick and messy patients (in addition to their luggage) had been hanging around for hours. Patients who were waiting in front of a lying man and his luggage noticed after several hours that there were about ten bedbugs on him and his things, and it took more than 20 minutes before an intervention was made at this level and the waiting room was not even disinfected afterwards. Other patients, clearly inebriated and waiting for a friend who had been taken to the emergency room, were loud and dehinibed, bothering and ended up getting sick and falling asleep in the bathroom at the hospital. 'emergency. At no time did a security guard or a member of the emergency staff intervene. The only good point of this visit (and the only star deserved) went to the emergency resident and the emergency physician who were empatic, efficient and took the time to explain to us what was going on as well as the handling. appropriate load. In short, this emergency should be avoided. (Original) Peut-être suis-je tombée sur une soirée particulièrement malheureuse, mais en aucun cas je ne recommanderais à un proche d'aller à l'urgence adulte du Royal Vic. J'ai accompagné un membre de ma famille concernant une situation qui nous apparaissait somme toute nécessiter une évaluation rapide à l'urgence. L'attente pour seulement voir une infirmière au triage a été d'une heure. L'infirmière qui nous a reçue a ensuite manqué de professionnalisme et de respect, adoptant une attitude condescendante et peu emphatique à l'égard de l'inquiétude manifestée par mon proche. Je suis tout à fait consciente que le travail d'urgence est difficile mais en aucune situation est-il approprié de sous-entendre que l'inquiétude de quelqu'un par rapport à un problème de santé est superflue dans une telle situation. Ensuite, ce n'est pas tant le temps d'attente qui a été pénible mais l'environnement dans lequel nous devions attendre. Aucune gestion ni supervision de la salle d'attente n'a été faite, même si celle-ci était relativement bondée par moment. Plusieurs individus étaient nus pieds, couchés sur l'étendue de 3 bancs en attendant d'être appelés alors que d'autres ne se trouvaient pas de place pour s'asseoir. La salle d'attente n'a été nettoyée aucune fois en 8h que nous avons été sur place, alors que des patients clairement malades et malpropres (en plus de leurs bagages) y traînaient depuis des heures. Des patients qui attendaient en face d'un homme couché et de son bagage ont noté au bout de plusieurs heures qu'il y avait une dizaine de punaises de lit sur lui et ses affaires, et cela a pris plus d'une 20aine de minutes avant qu'une intervention soit faite à ce niveau et la salle d'attente n'a même pas été désinfectée par la suite. D'autres patients, clairement en état d'ébriété et qui attendaient une de leurs amies qui avait été amenée à l'urgence, étaient bruyants et déshinibés, dérangeaient et ont fini par être malades et s'endormir dans la salle de bains de l'urgence. En aucun temps un agent de sécurité ou un membre du personnel de l'urgence est intervenu. Le seul bon point de cette visite (et la seule étoile méritée) revient au résident d'urgence et à l'urgentologue qui se sont montrés empatiques, efficaces et ont pris le temps de bien nous expliquer ce qui se passait ainsi que la prise en charge appropriée. Bref, cette urgence est à éviter.

Giovanni Graniero

(Translated) Very good bilingual staff (Original) Très bon personnels bilingues

Yolanda Rivera

(Translated) No one and no one !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !! '!!!!!!!! ¡!!!!!!!!!!!!!!!' '' '!!!!!!!!!!!!! (Original) Nul nul et nul !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!'!!!!!!!!¡!!!!!!!!!!!!!!!''''!!!!!!!!!!!!!

Tecnix

This is the worst hospital you can go, we got here at 9 am it's 8:15 pm and we still not seeing a simple doctor. They have only one doctor for emergency. Not even in a 3rd world country you get this treatment. Shame on this hospital, shame on Quebec Health System.

Laura Heard

Our 18 year old daughter falls sick over Labour day with fever, chills, lower back pain and nausea. She had no other option then to go here because nothing else was open. After 8 hours, they give her fluids and IV antibiotics and send her off with 2 antibiotic prescriptions and tell her to take both until cultures come back so they can pinpoint source of infection. 72 hours later, she is back in ER with same symptoms. Again, its late and she wants to find out results of culture which no one would give her over the phone earlier that day. She has another 7+ hour overnight wait because neither antibiotic is working and guess what, they had never sent the cultures or urine sample in for testing! They forgot. What? So they still don’t know for certain the source of infection and the infection lingers. Unacceptable.

Ismail Bouabdillah

This is the worst place ever. The staff is incompetent, the doctors ask for help from other doctors, it’s a complete joke. Do not go there... do yourself a favour and go somewhere else. Real bunch of incompetents

Elvan Aktepe

I had a hysterectomy surgery at Royal Victoria-Glen. I'm so glad that I had it at this hospital. First of all I want to thank to my amazing surgeon Dr. Jessica Papillon-Smith , anesthetist, all doctors and nurses. After the surgery, I stayed one night in PACU with the amazing nurses and staff. They're not only professional, they're also caring, understanding, helpful psychologly and mentally. Especially during the pandemic, when I was alone at the hospital because nobody was allowed to stay with me, they became my family at the hospital. Thank you Royal Victoria-Glen. Elvan Buyukkarakas.

Chiheb Ourimmon

(Translated) Excellent service and support of high quality. I always come back to look after myself in this hospital not only for its good doctors but also for their human approach. A big thank you to all the health care team and administrative staff. (Original) Un excellent service et une prise en charge de haute qualité. Je reviens toujours pour me soigner dans cet hôpital non seulement pour ses bon médecins mes aussi pour leur approche humaine. Un grand merci à toutes l'équipe soignante et le staf administratif.

Prescillia Salumu

(Translated) Emergencies are rotten! I am anemic and sometimes I go because of severe pain attacks! Usually the anemic are given priority so that it doesn't go to waste, but my waits are always long, about 2 hours of the time. In addition, they make you spend the night in a chair even when your condition is still quite serious! Disappointed I do not recommend this place. (Original) Les urgences sont pourrit ! J’suis anémique et il m’arrive d’y aller en raison de fortes crises de douleurs! Généralement les anémiques sont priorisees pour pas que ça partes en couilles , mais mes attentes sont toujours longues , soit d’environ 2h du temps . En plus il te font passer la nuit dans une chaise même quand ton état est encore assez grave ! Déçu , je ne recommande pas cet endroit.

Anas Ahmed

I came to the hospital for an appointment at 9 am and it's currently 12 pm and am still waiting, I've seen over 100 people pass before me and am still waiting. It's been 5 months of excruciating pain and still waiting. A big massive hospital isn't the solution, but to be more organized and seeing ways how to make the hospital more effective and efficient.

Fatimetou Haidara

I delivered there twice and the staff was amazing.

Ali Ouadoudi

(Translated) Very rude emergency staff (Original) Personnel à l’urgence très impolis

g from

Every time I speak with the staff at the emergency room they was always very kind to me and trying to make sure I was fine! Sure it is the emergency room and I know I will wait, so I bring what I need for the 12 hours stay. Sadly some patients was hard on the staff for no good reason. I know you are tired but it not hard to say hello, please and thank you...basic human skill. They have to deal with that every day. You, only went you are sick. Please be nice to hospital staff. Ho and I almost forget, the biggest expense for my emergency stay was 10$ for the parking ticket. I am just happy they fix my problem and don't have to take a mortgage to pay my medical bill like it would in the US.

S King

Ridiculous waiting period for ultrasound at the Royal Vic Breast Clinic. Understaffed. I felt like I was waiting in the emergency. Came in at nine thirty, still here waiting for my ultrasound, it's now twelve o'clock.

Tom Bonini

Regardless of what your health issue is, go somewhere else. The wait in ER is endless (6+ hours to see a doctor). On a positive note, the nurse was very kind

a customer

(Translated) I can not believe the number of people who complain about the bad service of this hospital ... I have witnessed it myself and I am extremely shocked. There is a very big lack of proffessionalism and empathy on the part of the staff. They act like real robots ... I deeply regret to have allowed these incompetent rats to have taken "care" of my being the most expensive. THIS IS THE FIRST AND THE LAST TIME I SET THE FEET IN THIS PLACE! Nobody should be treated so inhuman and cold, especially not in a health facility. Shame on you! (Original) Je n'arrive pas à croire le nombre de personnes qui se plaignent du mauvais service de cet hôpital...J'en ai moi même été témoin et je suis extrêmement choquée. Il y a un très gros manque de proffessionalisme et d'empathie de la part du personnel. Ils agissent comme de vrais robots...Je regrette énormément d'avoir permis à ces rats incompétants d'avoir pris "soin" de mon être le plus cher. C'EST LA PREMIÈRE ET LA DERNIÈRE FOIS QUE JE MET LES PIEDS DANS CET ENDROIT! Personne ne devrais être traité de manière aussi inhumaine et froide, surtout pas dans un établissement de santé. Honte à vous!

Peter Hargrove

I had angioplasty at the Royal Vic a few days ago. Everything was perfect. The people were cheerful, friendly and efficient.I chose to speak English but most staff were Francophone and spoke French to my wife. If had gone to a five star private hospital they couldn't have surpassed the care that I received at the Vic. Congratulations for a job cheerfully well done to the Pre-Op, the Op, and the post Op teams - you're the best!

Léo R

(Translated) Too bad we can not put 0 star ... (Original) Dommage qu’on ne puisse pas mettre 0 étoile...

Jeanpaul Carbonneau

(Translated) Very nice and smiling people! (Original) Personnels très gentils et souriants !

Hassan's Play World

Worst hospital I have ever visited in my life. Nurses are extremely rude, when my wife asked to poke the needle gently for drawing blood the nurse replied rudely "just let me do my thing, you're so sensitive", without considering that she had been admitted there from the last 24 hrs, out of which 14 hours in the emergency waiting area with no beds, when we got a bed we asked several times for a pillow, they replied again off course rudely "there are no pillows in the er". And you have to be a millionaire just to afford the parking there. Very bad and super slow system. Lazy nurses and doctors. Never ever going back there again. Stay away..

joe m

Too expensive parking

Jessy Plourde

Waited 16 hrs to see a doctor had only 2 tests done within that time we arrived at 5pm it is presently 8 am. As my girlfriend is stripping to put on the robe nurses amd workers kept walking in so no privacy. And still more tests to go.

Beverly Burke

Great Hospital Very helpful staff

Sabrina Methot

(Translated) Very bad experience! I tried to make an appointment at this hospital and after making me transfer from person to person more stupid than the others. I finally got into a on a save message that told me bye. So I call again and fall back on the first beastly air that transfer me without even telling me where I was transferred. I politely apologize to him I was transfer everywhere but I only need to have the mail to send the request of my doctor. After a long sigh she said to me: BIN LA is because the mail is in English !!!! Then without even asking me if I was ready to write the email she shouted (yes literally screaming) spelled out the letters of this email. So all this to say that I did not take the email in note and that I will never go to this hospital. Frankly this shouting after when we simply ask for information is unacceptable! (Original) Très très mauvaise experience ! j'ai essayer de prendre un rendez-vous a cette hôpital et après m'avoir fait transférer de personne en personne plus bête les une que les autres. J'ai finalement tomber dans un sur un message enregistrer qui me disait bye. Donc je rappel encore une fois et retombe sur la premiere air bête qui ma transférer sans meme me dire ou j'était transféré. Je lui dit poliment excuse moi j'ai été transfert partout mais j'ai uniquement besoin d'avoir le courrier pour envoyer la demande de mon médecin. Apres un long soupir elle me dit : BIN LA c'est parce que le courrier est en anglais !!!! Ensuite sans meme me demander si j'était prêt a écrire le couriel elle ce met a crier ( oui littéralement crier) en m'épelant les lettres de ce courriel. Donc tout cela pour dire que j'ai pas pris le courriel en note et que jamais je n'irai a cette hospital. Franchement ce faire crier apres quand on demande tout simplement un renseignement c'est inacceptable !

Noosh Az

I had been sitting in a room in emergency ward, alone, from 7 pm to 11 pm! and waited for the doctor's visit, but nobody showed up! I asked the staff several times, but no one knew when the doctor would come. There was just 2 persons in the waiting area, it was a very calm night. I was thirsty, hungry, tired, and stressed. Finally, I came back home after 4 hours! and I didn't see a doctor or get any treatment. Do not go to this place! you would not get any service in the emergency ward. This modern hospital, with great equipment, is just wasting the public and taxpayers' budget...

daniel Laflamme

(Translated) I am presently very bad service since 7h here I am in a cabin since 1hr30 and still nothing I go to the reception and I am told c NORMAL wow! Not very strong! (Original) J ysuis présentement tres mauvais service depuis 7h me voila dans une cabine depuis 1hr30 et toujours rien je vais a la réception et on me dit c NORMAL wow! Pas fort fort !

Public Host

Very very bad service I almost wait 20 hours in emergence, still they didn’t call me yet

Edgar Townsend

Everybody in the Birthing Centre were amazing.... truly

Nico Piccolo

(Translated) Problem with the distribution of calls. Find out about your services offered. Thank you, training is required. (Original) Problème aux niveaux de la répartition des appel. Renseigner vous au sujet de vos services offerts. Merci, une formation est requise.

Raphael Gauthier

(Translated) The hospital is really nice and spacious, but for my first experience, I arrived at the hospital around midnight and we had to be ten in the waiting room. 5 minutes after arriving I met the nurse and had my hospital card made! On the other hand, it is 8h later that the first person is called to meet a doctor!?!? No movement, no warning to tell us that there was no doctor available this morning? I imagine that by day it can be very good, but by night it's my worst experience in a hospital. (Original) L'hôpital est vraiment beau et spacieux, mais pour ma première expérience, je suis arrivé à l'hôpital vers minuit et on devait être une dizaine dans la salle d'attente. 5 minutes après être arrivé j'avais rencontré l'infirmière et fait faire ma carte d'hôpital! Par contre, c'est 8h plus tard que la première personne c'est fait appeler pour rencontrer un médecin!?!? Aucun mouvement, aucun avertissement pour nous dire qu'il n'y avait pas de médecin disponible ce matin la? J'imagine que de jour ça peut être très bien, mais de soir c'est ma pire expérience dans un hôpital.

malix007

Birthing center section D 29 may 2018 Promised doctor will see us today at 9am now 11:28pm no doctor

Anna Deveau

Incompetence on every level

Lorne Wax

ZERO Stars if possible . Nightmare of a hospital. Doctors don't care and barely pass by when in ER. Nurse just came by with WRONG medication (luckily I was in the room to prevent this from happening) When I asked why would he be taking this medication?? I was told that "I don't know why but this is what the doctor prescribed" . I could go on and on about how poor the service had been but that's what you get with free healthcare . #canadianhealthcaresucks

Yoann Lussier

(Translated) We had to admit an aunt to the emergency room and during her stay in a hospital center, regardless of name, it was at the Royal Victoria that we offered her the most respect. The attention of the nursing staff was greatly appreciated, but the medical service would have benefited from staying longer and understanding the physical condition. (Original) On a dû admettre à l'urgence une tante et dans son séjour en centre hospitalier toute dénomination confondue, c'est au Royal Victoria qu'on lui a offert le plus de respect. L'attention du personnel soignant a grandement appréciée mais le service médical aurait gagné à rester plus longtemps et comprendre la condition physique.

Bb Bb

Doctors are unable to keep their scheduled appointments with patients and the hospital refuses to address this issue.

Yuliya Zakharova

(Translated) Service from staff other than triage people is very good, triage nurse treats patients as if they were nothing and owed her everything. No respect, courtesy or just humanism, you don't come to the emergency room for fun. She's the same nurse as two years ago, same stupid attitude. (Original) Le service du personnel autre que celui des gens de triage est très bon, l'infirmière de triage traite des patients comme s'ils étaient rien et lui devaient tout. Aucun respect, courtoisie ou juste humanisme, tu viens pas à l'urgence pour le plaisir. C'est la même infirmière qu'il y a deux ans, même attitude bête.

BellBoy Michel

(Translated) I was referred there by a doctor at the Queen Elizabeth Clinic for a serious leg infection. Serious mistake! The big air-beast, at triage, did not take me seriously and did not take into account the written protocol given by the doctor who had written in big red letters: "VERY URGENT" Impossible to be served in French , I was made to walk up and down, in the hospital, for hours while my infection was causing me acute and unbearable pain. I was sent in oncology by mistake, in hematology to finally be returned to the triage where the nurse sent me to the 3rd towards a room which turned out to be a conference room ... It would be too long to write down everything that happened to me. Anyway ... so I should have listened to my first idea and gone to St. Mary's ... The Glen site: NEVER AGAIN !!! (Original) J'ai été référé là par un médecin de la clinique Reine-Élizabeth pour une grave infection à la jambe. Grave erreur! La grosse air-bête, au triage, ne m'a pas pris au sérieux et n'a pas tenu compte du protocole écrit remis par le médecin qui avait écrit en grosses lettres rouges: "VERY URGENT" Impossible de me faire servir en français, on m'a fait marcher de haut en bas, dans l'hôpital, durant des heures alors que mon infection me causait une douleur aiguë et insoutenable. On m'a envoyé en oncologie par erreur, en hématologie pour finalement être retourné au triage où l'infirmier m'a envoyé au 3e vers un local qui d'est avéré être une salle de conférence... Il serait trop long d'écrire tout ce qui m'est arrivé. Bref... j'aurais donc dû écouter ma première idée et aller au St.Mary's... Le site Glen: PLUS JAMAIS!!!

Nadia James

Terrible Service. Went there around 6pm and didn't leave there until 4am. At around 11:30pm, i was told that i was getting a blood test and it would take 1 hour. That hour turned into 5 hours. At 3:30, i was told that they lost my blood sample and they would need to take another but i was not going to wait again. They said i can go home and they would call in about 2 hours. I am still waiting for that call 4 days later!!!! Its amazing the hype the put into this hospital saying the wait time will be less the half and i almost been at the hospital for 12 hours! It is fully ridiculous!

Leslie Junior Déjoie

(Translated) I was hospitalized for a few days, I had excellent service from the PABs, Nurses, MDs and the whole team, they were all really nice to me and my family. Thanks again ???? (Original) J'ai été hospitalisé durant quelques jrs, j'ai eu un excellent service des PAB, Nurses, MD et de toute l'équipe, ils ont tous été vrmt gentils avec moi et ma famille. Merci encore ????

Claudia Parent

(Translated) Call to have info on my father after operation not able to answer me I am transferred everywhere except at his unit to spend more than an hour on the line without ever giving a response .... It is very frustrating ... (Original) Appel pour avoir de info sur mon père apres opération pas capable de me repondre on me transfère partout sauf a son unite passer plus dune heure sur la ligne sans jamais donner de reponce .... Cest tres frustrant ...

Francois-xavier Crépeau

(Translated) I had the good fortune to be operated by the great surgeon Dr. Renzo Cecere and the bad luck to spend 6 weeks there so far having a mechanical heart installed. Well first of all we should not put all the nurses in the same boat. But I met very few staff with whom I got along very well and who seemed to be listening to me and not just "by the book" As some say in previous comments we feel a certain coldness in most of the staff And even arrogance for no valid reason at the start. I find that very unfortunate because I have also met SOME and only said well A FEW employees devoting to their vocation with the painful day at the hospital was more pleasant compared to some who I believe drag their personal problem and do not bother me to make us feel them and for that I hope not to return there because it is intolerable for me and non-professionals I come out of my last week angry And I would give a good lesson to some people who believe in a situation of power and abuse it. (Original) Jai eu la chance d'être opéré par le grand chirurgien Dr. Renzo Cecere et la mal chance d'y passer 6 semaines jusqu'à présent du linstallation d'un coeur mécanique. Bon premièrement on ne doit pas mettre tous les infirmier(ère) dans le meme bateau.Mais j'ai rencontré très peu de personnel avec qui je m'entendais très bien et qui semblait etre a mon écoute et non juste "by the book".Comme l'on dit certains dans des commentaires précédents on sent une certaine froideur chez la plupart du personnel Et meme de l'arrogance sans raison valable au depart.Je trouve cela tres dommage car j'ai aussi rencontré QUELQUES et dit bien seulement QUELQUES employés dévouer a leur vocation avec les journee pénible a l'hôpital était plus agréable comparativement a certain qui je crois traînent leur problème personnels et me gênent pas pour nous les faire ressentir et pour ca j'espère ne plus y retourner car cest intolérable pour moi et non professionnels Je sors de ma dernière semaine en colère Et je donnerais bien une bonne leçon a certaines personnes qui se croient en situation de pouvoir et en abusent.

C C

(Translated) No follow-up from the hospital and no way to reach them. (Original) Pas de suivi de la part de l’hôpital et pas moyen de les rejoindre.

Pray Peace

"Quick and efficient service and the staff and nurses were very professional."

lahsen chaieb

(Translated) Too much waiting for nothing. A little more responsiveness of staff would not affect the quality of services. (Original) Beaucoup trop d'attente pour rien. Un peu plus de réactivité du personnel ne nuirait pas a la qualité des prestations .

Anissa Ayari

(Translated) The staff and the doctors are very professional. We were in the 9th in palliative care, doctors and nurses listened to patients. Really happy with the service (Original) Le personnel et les medecins sont tres professionnels .Nous avons ete au 9e aux soins palliatifs, medecins et infirmiers a l écoute des malades. Vraiment contente du service

Manal Ammar

I wish I can put 0 ! worst hospital and ER ever ! will never come back here or advise anyone to come.

Philip van Leeuwen

Just went to the new Royal Vic today for a short procedure. Beautiful hospital, wonderful staff and volunteers and efficient service. I was really impressed.

Sandra Smith

Nobody answer phone calls . A piece of shi t

Pam Scott

I have been here in the ER since 1130 am and I am still waiting to see a doctor; it’s now 1110 pm. It’s amazing that the service is so bad and extremely slow. Most walk in clinics will do only tele-health and some of the websites to book appointments on the Government Medical Appointment Scheduler does not work. Patients have little resources to get medical attention and so they end up at the ER. This is crazy?? Not only is it unsafe; it is inhumane. It is time to prioritize patients health care and access to medical care now that the pandemic is stabilizing. I know the staff and doctors are over worked but the government must improve hospital services including decrease waiting time to see a doctor.

G B

Doctors and staff professional

silvia Dc

Wonderful nurses and doctors. Fast and efficient service.

Carlos Ortega Gómez

More than 8 hours to see a Doctor in emergency service!!! People either get well or die just waiting. I have never seen this in any civilizated country. It seems that there are no doctors inside... if I would not paid almost 700$ I would go to see a private service (if exist, I am not from Canada). Please look for alternatives, and if there are not, my condolences for suffering such a hoŕible health service

Daniel Blacksmith

8 hrs in emergency and there is no sign of a doctor, a new nurse came and reassigned our order! Avoid n to go less known ones.

khadija Ait Ouarab

(Translated) A bad experience I advise you not to go to the emergency room where there is poor service (Original) Une mauvaise expérience je vous conseil pas d'aller à l'urgence où il y a une mauvaise service

Sahl Alghamdi

Terrible hospital and staff. No one seems professional. Expect a simple blood test to take 8 hours+. Rude nurses and front desk office employees (not all but all that I've met). I am totally reasonable and understand that there is a priority system but these guys don't care about their patients. I waited for more than 12 hours to get x-ray reaults back and whenever i would inquire about the status they will lie to me with the usual (whats your name? I will send the nurse to talk to you which never happend). Finally, they left the IV on me and when i told them i need to leave for work since this isn't going anywhere, they refused to take ot off. Overall i would never come back here or recommend it to anyone. I felt like i would be treated better if it was charity, let alone i spent over 3000 ...

Fr Boucher

(Translated) My children were born in this hospital where I do not want to go back since I was recently hospitalized. I NEVER met the doctor who admitted me during my 8 days of hospitalization. I was followed by residents who did not speak enough French and sometimes spoke in an approximate English. Their daily visit lasted 120 seconds. The know-how: ZERO! The information we receive about our condition is minimal and we never have sufficient information to answer our questions. I express myself spontaneously in English. But this is too much when, in a health facility, English predominates and doctors can not communicate. And for other reasons too, I did not feel safe. Finally, I left the Royal Vic (with documents completed in English) almost to the same point as when the LaSalle Hospital had transferred me there. McGill has a long tradition of educating foreign students in graduate studies. When it comes to health, a little dosage is required. (Original) Mes enfants sont nés dans cet hôpital dans lequel je ne souhaite plus remettre les pieds depuis que j'y ai été hospitalisée récemment. Je n'ai JAMAIS rencontré le médecin qui m'a admise pendant mes 8 jours d'hospitalisation. J'ai été suivie par des résidents ne sachant pas parler suffisamment en français et s'exprimant parfois dans un anglais approximatif. Leur visite quotidienne durait 120 secondes. Le savoir-être : ZÉRO! Les informations que l'on reçoit sur notre état sont minimales et on n'a jamais d'informations suffisantes pour répondre à nos questions. Je m'exprime spontanément en anglais. Mais là, c'est trop quand dans un établissement de santé, l'anglais prédomine et que les médecins ne savent pas communiquer. Et pour d'autres raisons également, je ne me suis pas sentie en sécurité. Finalement, je suis sortie du Royal Vic (avec des documents complétés en anglais) pratiquement au même point que lorsque l'hôpital de LaSalle m'y avait transférée. McGill a une longue tradition de former aux études supérieures des étudiants étrangers. Quand il est question de santé, un peu de dosage est requis.

Hicham Maftah

(Translated) Worse place if you want to die go there my wife it's presented today she has the covid can't breathe spits blood we put her in a room all alone locked up sitting on a chair for hours she Tells them that she has a pain in her chest that she's been there for hours that she's there she wants to drink water we hang up on her they were afraid to ponate the covid nobody wanted to see her they left her there for hours without seeing if she is well or giving her oxygen she had to leave the hospital for fear that she would die on the spot (Original) Pire place si vous voulez mourir aller là-bas ma femme c'est présenté la aujourd'hui elle a le covid arrive pas à respirer crache du sang on l'a place dans une salle toute seule enfermé assise sur une chaise pendant des heures elle leur dit qu'elle a mal à la poitrine que sa fait des heures qu'elle est là qu'elle veut boire de l'eau on lui raccroche au nez ils avaient peur de ponier la covid personne voulait la voir ils l'ont laisser la pendant des heures sans voir si elle va bien ou lui donner de l'oxygène elle a du quitter L'hôpital par peur qu'elle meurt sur place

M cas

(Translated) I had a great experience at the Royal Victoria Hospital. I was a little nervous because it was my first surgery. I had the operation for fibroids on September 24, 2020. The operation went well. Thanks to Dr Mansour and the whole team (nurses, housekeeper) You have helped me a lot during this difficult time. You have been patient with me and you have been very professional. Great job guys !! Thank you from the bottom of my heart???????????? (Original) Jai eu une excellente expérience à l’hôpital Royal Victoria. J’étais une peu nerveuse car c’était ma première opération chirurgicale. Je me suis fait opérer pour des fibromes le 24 septembre 2020. L’opération s’est bien déroulée. Merci au docteur Mansour et à toute l’équipe (infirmières\infirmiers, housekeeper) Vous m’avez bien aidé durant cette période difficile. Vous avez été patients avec moi et vous avez été très professionnels. Great job guys!! Je vous remercie du fond du cœur????????????

Gerard Malette

It is easy access by metro. They process you quickly .and it's all there

Roslyn Mozen

Don't go to the emergency department unless you are just about to die. Came in about 7:30 pm it is now 5:30 am no one saw me if you are not a priority you will wait forever. No doctors on duty overnight. Billion dollar white elephant.

Esme Tardif

The staff is professional and have very tough jobs; I feel for them. BUT there is a serious shortage of staff and it leaves patients completely abandonned in the ER. I have been waiting for 12 hours to see a doctor for a racoon bite and still haven't been seen. I have seen numerous elderly hurt & sick people come in and wait for hours until they couldn't take it anymore and left back home. It breaks my heart. I have been asking for a blanket since I got here (the AC is very strong) and no one is able to give me one in 12hrs time. It's a miserable environment and I wish never to come back again... I hope I can leave soon.

2008 Meg

One of the worst experiences. Starting with the parking, waiting 15 min to be able to get in. The parking it's like a maze , I saw people circling 3 times same path in order to find the exit from parking. Also when I exit it, waited at least another 15 min. One door that was open when I get out of the parking was closed when I get back, no indications whatsoever. I visited the external Clinique and even if there was nobody else aside myself, I waited 1h and a half. A lot of staff, but mostly they didn't seems to do much. The person that was supposed to see me wasn't there and nobody know where he was half hour after my appointment. It's a shame when you see so many health employees working so hard and people like these doing nothing, at least they can help their colleagues.

Xzarra

Nasty parking, incompetent doctors, dirty floors and toilets, nasty employees.

ramy yacoub

Some nurses at the ICU are really tough showing no empathy to patients or families. One nurse took the food tray out of my hands when I tried to feed my Mom as usual!! Another nurse keeps chatting all the night on her cellphone, (while this is restricted in restaurants), imagine at the ICU!!!! To be fair enough, some nurses are really good, but If I have to go to a hospital one day, it will be the Jewish for sure!!

Bilal Hassan

Terrible service frm 5 pm I was there n left hosp 3:5 am coz there is only one dr n v r nt on there priority list

Eric T

Clean, bright and well organized. Long waits but a great hospital

rachelle cote

(Translated) I entered for an infractus on February 9, 2015 and I was very satisfied with the doctors and all the staff who took care of me, and also with Mr. L. Cadieux and even the one who prescribed me Nicorettes to stop smoking Michel Lebel. And the hospital did not scare me at all, very well looked after and they smiled at me every time someone from the staff came to see me in my room. Thank you for this welcome. (Original) j ai entrée pour un infractus le 9 février 2015 et j ai été très satisfaite des docteurs et de tout le personnel qui ont pris soin de moi, et aussi dr M.L.Cadieux et meme celui qui m a prescrit des nicorettes pour arreter de fumer Michel Lebel. Et l hôpital ne me faisait pas peur du tout, tres bien soigné et ils me souriaient à chaque fois qu une personne du personnelle venait me voir dans ma chambre. Merci pour cette accueil.

N2 N2

"Quick and efficient service and the staff and nurses were very professional."

Navneet Sekhon

Extremely rude staff. Spend over 12 hours without seeing a single doctor. After 14 hours, asked for pain killers, nurse ignored and rudely told me to exit the room and to wait my turn. Doctors called a single patient in every 45 minutes to an hour.

Adeline Golimbiovschi

(Translated) Bad experience in emergency - Victoria hospital !!! I am registered for 7 hours, with pain, no consultation. Madame de Triage 1, it's better to change her work !!! 1 star is a lot !!!! Now are 15 hours to wait, with pains, fatigue. (Original) Mauvais experience en Urgence -l'hopital Victoria!!!Je suis enregistre depuis 7 heures, avec douleurs, aucun consultation. La madame de Triage 1 ,c'est mieux de changer son travail !!! 1 etoile, c'est beaucoup!!!! Maintenant sont 15 heures d'attendre, avec douleurs, fatigue .

Jow Jo

(Translated) First time at the Royal Vic, good experience, they had to keep me for a few days, the inf. were very attentive to the emergency room and on the floors, of course there was a lot of waiting, it's normal (of course if you go for a runny nose you will stay the week ???? ‍♀️) as in any hospital, the teams do what they can with what they have, I am grateful to them! (Original) Première fois au Royal Vic , bonne expérience, on as dû me garder pendant qques jours , les inf. étaient très à l'écoute à l'urgence et aux étages, bien sûr il y a eu beaucoup d'attente, c'est normal (c'est sûr que si vous y aller pour un nez qui coule vous aller restez la semaine ????‍♀️) comme dans n'importe quel hôpital , les équipes font ce qu'elles peuvent avec ce qu'ils ont je leur en suis reconnaissante!

Rekik Refka

(Translated) Alert. Watch out for women who want to give birth at the Royal Victoria Hospital. I gave birth at this hospital on October 16, 2013. It was the worst experience I had in my life. I almost lost my baby following a dehydration due to the catastrophic negligence of the nursing service and the pediatrician who signed at the exit while my little one reached the threshold of weight loss. I have delivered by a cesarienne and I needed help from a nurse to nurse my baby Call me and I am not told or told that a nurse will come but we do not come nurse comes after a good time and do nothing. even . I call to give me a glass of water because I can not move and no one comes. Again, at the exit we are told to go quickly free room because we need it for another patient while I am sensee to stay again. Sincerely thrown shocked. (Original) Alerte. Attention aux femmes qui veulent accouche a l'hpital Royal victoria. j'ai accouche a cet hopital le 16 octobre 2013. C'etait la plus mauvaise experience que j'ai vecu dans ma vie. J'ai faillie perdre mon bebe suite a une desydratation du fait de la negligence du service infirmier qui etait catastrophique ainsi que le pediatre qui a signe a la sortie alors que ma petite a atteind le seuil de perte de poids. J'ai accouche par une cesarienne et javais besoin d' aide dune infirmiere pour allaiter ma petite jappelles jappelles et on me reponds pas ou on me dit qu une infirmiere va venir mais on ne vient pas ou une infirmiere vient apres un bon moment et ne fais rien. meme . J'appelles pour me donner un verre d'eau parce que jarrives pas a bouger et personne ne vient. Encore, a la sortie on vient nous dire aller vite liberer la chambre car on a besoin delle pour un autre patient alors que je suis sensee rester encore. Sincerement jetais choquee.

kai tai so

I came here with a family member for an appointment. It wasn't easy to get a free parking. The staffs are nice and I want to thank them for their work. It seems that ER side is bad. I also noticed that the hospital seems very empty.The gov needs more staff in hospital for public healthcare.

Wanda mac

Worst experience of my life. Was pregnant and had to go to the emergency for some spotting. Waited 15 hours. They were passing people that came after me , before me. I asked them why? The receptionist said that my human life and my fetus life were not considered important. Finally they brought me in a private room, no blanket, no pillow. Did an echo, sent me home, told me everything was fine, except for the fact a had a huge fibroid. 4 weeks later had a miscarriage for unknow reasons. When I asked the gynecologist at the Royal Victoria if it was possible that is was the 10 cm fibroid in my uterus. He answered me that they don't have means to investigate unless I had like 3 miscarriages. They don't care about people there, they just want your medicare. If you ever had a chance to see what they actually get paid to see a patient, you would be mortified about the service your getting. Not normal.

RVH D8-33

(Translated) I just want to thank the nursing team in unit D8. There, ALL people are attentive, available, respectful, gentle, ... In short, they are the best caregivers I have had in my life! I would add that the culinary service is remarkable! Believe it or not, the dishes are delicious! And, the possibility of choosing your own menu is exceptional !!! Thank you very much for making my stay in the hospital so pleasant despite my difficult physical conditions. Hat! I wish you the best and hope you all stay healthy :) (Original) Je veux juste remercier l'équipe soignante de l'unité D8. Là, TOUTES les personnes sont à l'écoute, disponibles, respectueuses, douces, ... Bref, elles sont les meilleures soignants que j'ai eu dans ma vie! J'ajoute que le service culinaire est remarquable! Croyez le ou non, les plats sont délicieux! Et, la possibilité de choisir son propre menu est exceptionnelle!!! Je vous remercie infiniment pour rendre mon séjour à l'hôpital si agréable malgré mes conditions physiques difficiles. Chapeau! Je vous souhaite le meilleur et j'espère que vous restiez tous en bonne santé :)

Violette Mathieu

(Translated) Excellent care for my sister hospitalized at this hospital ... Personal nurses and doctors smiling and listening to their patients .... (Original) Excellent soin pour ma soeur hospitalisée à cet hôpital ... Personnels infirmières et médecins souriants et à l'écoute de leurs patients ....

Pierre Bourdon

Before I knew there's a service for blood test at AMI, I made myself clear that I wanted this service at Royal Victoria Hospital; which means being rude and nasty passing in front of others. When I had my blue card(hospital card) I mellowed down.

Ange B

Been waiting for 11 hours to see a doctor. Staff is rude and full of attitude. When I asked how many doctors there are, I was answered in a completely disrespectful, condescending attitude. This staff is ready to bite your head off. I was told there are "several doctors" yet not one patient has been called in the last 2 hours.

krzysztof kulig

My only positive opinion would be about the nursing staff and doctors that are professional and friendly. If not worst place ever to go to. They don't respect the hours of appointment, there's not enough places to seat for pregnant ladies and you have to waste a whole to for 2 meetings. Feels like another world. Made complaints to the ombudsman and they said that they can't help about that. Ridiculous!!!!!! After waiting until 1pm when arrived at 8am. Returned home without having all appointments because the last one was scheduled at 4pm when it was suppose to by at 9:30am. You should definitely go somewhere else all other places would be better and if we have another child we will go to another hospital. Update. After 24h after giving birth we have to free the space. We had to fight so they can check the fever of my wife so they need to do other test and finally we got to go out to come back because they didn't do all the check up with update for the baby and she has caught something. Bravo bravo what a excellent service for a hospital that don't care about anyone. Avoid at all cost.

Halima

Last trip was by Ambulance, was pleasant.

Amir Mughal

The one thing Canada was well known for is down the toilet! I first arrived at Charles lemoyne hospital in south shore in an ambulance and waited there for 9.5 hours without seeing a doctor.got frustrated and left there to came to MUHC at 11:00am at 11:30 they took blood and I waited till 12:30am(13 hours later) till they called my name to tell me the results. their excuse was that the computer decides who is next!!?? no freaking common sense. in all it took almost $300 dollars (including ambulance)and 22.5 hours to see a doctor in "emergency" situation. my friends and family in Europe and Asia were in shock and awe when they heard my story.it was 2nd time in 35 years that I needed medicare and this is what I got for paying 50% percent income tax for all those years. absolutely disgusting. meantime our joker prime minister is allowing more people to jump the fence and come to Canada.

Raphaël Papy LUKASO

(Translated) Large, beautiful, spacious, clean a hospital up to Montreal and the medical and paramedical staff are very courteous. Equipment at the cutting edge of technology. Well done for the work during the pandemic. (Original) Grand, beau, spacieux, propre un hôpital à la hauteur de Montréal et le personnel tant médical que paramédical est très courtois. Équipement à la fine pointe de la technologie. Bravo pour le travail durant la pandémie.

Amit Weiner

Spent an hour between nurses and registration desk, transferring me in their system to Queen Elizabeth clinic back and forth, not even in line for a Dr. Staff was unkind and did not help at all. Decided to go home and go to a hospital back in Toronto to check if I have a fracture or not.

Dajinder Devsi

Made me wait 15 hours to check fractured wrist that they said wasn’t fracture 4 weeks ago(came back because swelling kept coming back) turns out there was 2 fractures on two different bones near the wrist. Then they put a 2x8inch slab of plastic, that just covers the forearm. Another day passes by and wrist and thumb keeps going numb. So, I come back to the hospital again and explain what happened. Nurse says you shouldn’t have waited so long, but I’m here still waiting after 12 hours.