Reviews of Hôtel Dieu de Montréal - CHUM (Hospital)

jennifer kane

Super friendly, my french language is not very strong and at times when they saw me struggling they would talk in English.

Sandra

This hospital has been wonderful to my mother who is an anglophone. Cannot praise them enough for their professionalism and kindness.

Ana Molina M

You need to wait like 3 hours to see a doctor

Eda Mami

This hospital is a joke full of incompetent people. My triage nurse was apparently in training, after walking him through his diagnostic program myself (click here, press enter...) he eventually gave up and had another nurse walk him through the process. I was left wondering whether it was me or him that was truly concussed. A day later, another, more helpful nurse had to cut open my wounds in order to clean them. Even she could not understand why they were not dressed a day earlier. You're really better off treating yourself with a bottle of vodka and some rags then going to "Hôtel-mon-Dieu".

Lhallia B

(Translated) Worst hospital in the world! - You spend hours waiting, - when you go with the doctor, it takes her 2 min to take care of you .. she half listens to what you say to her! - when you are examined nobody puts on protective gloves, they touch the computer, worse your eyes, worse the computer, and then open your mouth ..?!? - No communication from one department to another, - The reception staff are completely incompetent, - they set up unnecessary services, however, automatic doors for people with disabilities or in wheelchairs do not exist !! - the display panels are behind you but there are none in front of you, - worse, you have to be a medium: you wait in a green room but nothing indicates that you have to wait in the second "green" room a little further?!? What is this hospital ???? !!! (Original) Hôpital le plus mauvais au monde! - Vous passez des heures à attendre, - lorsque vous passez avec le médecin, ça lui prend 2 min pour s’occuper de vous.. elle écoute à moitié ce que vous lui dites ! - lorsqu’on vous examine personne ne met de gants de protection, elles touchent l’ordinateur, pis vos yeux, pis l’ordinateur, pis ouvrez la bouche.. ?!? - Aucune communication d’un service à l’autre, - Les personnes à l’accueil sont complètement incompétentes, - ils mettent en place des services non nécessaires par contre des portes automatiques pour les personnes handicapées ou en fauteuil roulant ça n’existe pas !! - les panneaux d’affichages sont derrière vous mais il n’y en a pas devant vous, - pis il faut être médium: vous attendez dans une salle verte mais rien n’indique qu’il faut attendre dans la 2ème salle “verte” un peu plus loin ?!? C’est quoi cet hôpital ????!!!

Lhallia B

(Translated) Worst hospital in the world! - You spend hours waiting, - when you go with the doctor, it takes her 2 min to take care of you .. she half listens to what you say to her! - when you are examined nobody puts on protective gloves, they touch the computer, worse your eyes, worse the computer, and then open your mouth ..?!? - No communication from one department to another, - The reception staff are completely incompetent, - they set up unnecessary services, however, automatic doors for people with disabilities or in wheelchairs do not exist !! - the display panels are behind you but there are none in front of you, - worse, you have to be a medium: you wait in a green room but nothing indicates that you have to wait in the second "green" room a little further?!? What is this hospital ???? !!! (Original) Hôpital le plus mauvais au monde! - Vous passez des heures à attendre, - lorsque vous passez avec le médecin, ça lui prend 2 min pour s’occuper de vous.. elle écoute à moitié ce que vous lui dites ! - lorsqu’on vous examine personne ne met de gants de protection, elles touchent l’ordinateur, pis vos yeux, pis l’ordinateur, pis ouvrez la bouche.. ?!? - Aucune communication d’un service à l’autre, - Les personnes à l’accueil sont complètement incompétentes, - ils mettent en place des services non nécessaires par contre des portes automatiques pour les personnes handicapées ou en fauteuil roulant ça n’existe pas !! - les panneaux d’affichages sont derrière vous mais il n’y en a pas devant vous, - pis il faut être médium: vous attendez dans une salle verte mais rien n’indique qu’il faut attendre dans la 2ème salle “verte” un peu plus loin ?!? C’est quoi cet hôpital ????!!!

Bencosme Xiomara

(Translated) Good service and the staff are very human. (Original) Bon service et les personnels sont très humaines.

Manolo

Terrible overall. Landed there on a Monday with broken leg and broken shoulder from motorbike accident. I had to wait for 4 days to get surgery and a room. They put me on morphine straight away and produced a rush in my back that is still with me after two weeks. Had to ask for two days, insist again and again and even get angry for someone to call a doctor because the plaster on my leg was so tight is was suffocating my fingers wich I could not feel anymore. Finally, a doctor ordered to cut it up to my ankle and recovered felling after few ours. Some of the staff is extremely rude, I even had to complain officially when I caught one of the attendants calling names and mocking an old Greek lady with Alzheimer. They would not believe me until I showed them the video. They are under-qualified and made continous mistakes using machinery. They had to call supervisors constantly to show them why the machine that feeds the serum into my veins would refuse to do it and BLEEP continuously for two days and nights. My arms and hands are completely purple of the many attempts to install a vein catheter. The bed they put me in was broken. It would not lift me up to eat. They just left the food on a table close to the bed and let me figure out how to eat in horizontal position with a broken shoulder. Never fixed it or changed it. When I finally saw a doctor 3 days after surgery he wanted to kick me out until he realised I had a broken shoulder also. He kicked me out next day anyways. My friends helped me into a taxi and carried me the 22 steps to my flat. Few people were amazing though. A French Nurse and Teacher, a very thin Nurse with lots of knowledge always willing to help and the physiotherapist who showed me how to clim the stairs of my flat on my butt. Overall they were very rude and unprofessional, out of date, zero English, a mix between American Horror Story and a moroccan hospital I was in 97 although the people there were great, just comparing the facility. I'm now at home with 0 movility and 100% more happiness. I still have nightmares every day of that terrible place. M

Gludious Maximus

Bad hospital, bad service. The triage doctor refused to put a drunk girl on electrolytes because "some studies say that is bad". Instead he let her puke her brains out for hours. My friend had to hold a thing for a random girl to puke into while the triage nurses walked by. Incompetent does not come close to describing this hospital. I am disgusted by this lack of adequate care.

Monica Lugo

(Translated) Sleep Laboratory 1.Enter the Bullion Pavilion 2.Turn right following the signage Laboratoire du Sommeil (Pavillon Le Royer) The direct entrance by the Pavilion Le Royer is barred) 3.Take the elevator to the 7th floor. 4. Turn left and give your name to Gate 1729 (Original) Laboratoire du Sommeil 1.Entrez par le Pavillon de Bullion 2.Tournez à droit en suivant la signalisation Laboratoire du Sommeil (Pavillon Le Royer) L’entrée directe par le Pavillon Le Royer est barrée) 3.Prenez l’ascenseur vers le 7ième étage . 4 . Tournez à gauche et donnez votre nom à la Porte 1729

Patrick Goski

I was refused medical attention because I spoke English.

nouara Boutfaghoua

(Translated) The two young cardiologists on the 5th floor were extraordinary for a parent suffering from heart failure. Thank you ladies for your professionalism and your human qualities, bravo and thank you. I am proud of our doctors! (Original) Les deux jeunes cardiologues au 5 ème étage ont été extraordinaires pour un parent atteint d' insuffisance cardiaque. Merci mesdames pour votre professionnalisme et vos qualités humaines, bravo et merci. Je suis fière de nos médecins!

Alex

THEY LET A GOD DAMN MENTAL PATIENT WALK OUT OF THE HOSPITAL! The family of the patient and I called to get some answers but they didn't tell us a thing. They even told me -a complete stranger- more information about the patient than the family! They always transfer you to random departments and then just hang up on you mind sentence. These people are criminals.

Ar no Eguin

(Translated) When people complain about the waiting time they have to remember that it is not an emergency ... For my part I was taken care of quickly with efficient and professional staff in 3 hours I had my leave after being oscculted and cared for (Original) Quand les gens se plaignent du temps d'attente ils doivent se rappeler que c'est Pas une urgence... Pour ma part j'ai été prit en charge rapidement avec du personnel efficace et professionnelle en 3 h j'ai eu mon congé après avoir été oscculté et soigné

Pierre Guy-wing

Very practical this hospital

Pierre Guy-wing

Very practical this hospital

A. R.

Called the number over the phone and it literally says "service in English, please press 9." I ended up getting a pissed off French man who can't understand me. All I wanted to ask is where to get my stitches removed. Terrible service!!

Srinivasan Latchathipathi

Currently this place does the covid 19 testing without any appointment. But before reaching here every one needs to register for covid testing in quebec.ca website. They do testing and release the results within hours if you have symptoms..

Alex Cournoyer

(Translated) Founded in 1645 by Jeanne Mance, it is still in operation! (Original) Fondé en 1645 par Jeanne Mance, il est toujours en fonction !

Philippe Letendre

It's a busy hospital, the wait is likely going to be long but the quality and talent of the work force is on par with the best

norm lap

(Translated) on April 19, 2018 I entered the Chum for a Heart attack and I stayed there for 5 days… During my stay I was fascinated by the good service but above all (believe it or not) by the food… Good dishes and arriving hot .. Wow… and I'm very serious… The staff are charming ... the only 'X' is the evening just before the change of number ... the Staff speak quite loudly and they forget that there is patients who would like to sleep… But it's like that almost everywhere at the change of number in the evening… I have to tell you the Chum because I was treated like a King… Thank you to the Doctor and to Dr Richard and all the others .. Thank you to all and well done to the Kitchen department for our meals… Regards Norm! (Original) le 19 avril 2018 j'ai entré au Chum pour un Infarctus et j'y ai resté 5 jours … Pendant mon séjour j'ai été fasciné par le bon service mais surtout (croyez le ou pas ) par la nourriture … De bon plats et qui arrivent chaud .. Wow … et je suis très sérieux … Le personnel est charmant ...le seul 'X ' c'est le soir juste avant le changement de chiffre … le Personnel parle assez fort et ils oublient qu'il y a des patients qui aimeraient dormir… Mais c'est comme çà un peu partout au changement de chiffre le soir .. Je dois vous venter le Chum car j'ai été traité comme un Roi … Merci au Médecin et au Dr Richard et tous les autres.. Merci à tous et bravo au département de la Cuisine pour nos repas … Amicalement Norm !

JTMONEYBAGS TBAY

ABSOLUTELY UNETHICAL this place is horrid and should not be open be aware before you come here that you will be waiting for a minimum of 7 hours. When I arrived there was only approximately 20 people and 5 hours later only 10 have been called. DONT COME HERE

Ash L.

Called the number over the phone and it literally says "service in English, please press 9." I ended up getting a pissed off French man who can't understand me. All I wanted to ask is where to get my stitches removed. Terrible service!!

Kepler Norelia

(Translated) I was treated like the president. The staff is very kind. We have to wait but they are overwhelmed. Besides, most of the nurses are sexy, so it's fun to wait. There is kawliss wifi. (Original) J'ai été traite comme le president. Le personnel est tres gentil. C'est que nous devons attendre mais ils sont debordes. En plus la plupart des infirmières sont sexy, alors c'est le fun d'attendre. Il y a du wifi kawliss.

Kaitlin Lesco

I went here because I was told the service was fast, additionally it was the closest hospital to my home. I have a recent history of bleeding within my brain. After presenting this and a file full of notes from my neurologist from ontario who urged me to see someone when the symptoms reoccur, I was not taken seriously. After waiting 5 hours, the doctor brought me in, refused to give me a CT even though it was requested by a neurologist, and responded with "Doctors in Ontario are stupid, you're fine". Prior to saying this the doctor took no test, no scans, just refused to help me. After reading briefly my file- on which the first page it notes i am allergic to ibuprofen- the doctor suggested i go home and take either ibuprofen or aspirin (thankfully I have enough of a brain to realize aspirin is a blood thinner, before taking the aspirin he sent me home with). He followed up with insinuating my migraine was nothing more than a hangover. I had refused to leave without seeing a doctor within a speciality, or someone who would help me, so the doctor decided to give me a shot of ibuprofen. When I asked the nurse what it was she told me she doesn't know in english, and continued to inject it in me, even though if she had been able to tell me, I would have told her I cannot because I am allergic. Lastly, the room in which the nurse brought me in was filthy. When I asked for a clean room, as she was about to put a needle in me she ignored me. I would expect dirt in a hospital like this one, but there was a filthy bed in the room with stirrups, a tray of blades, and a pool of someone else's blood. I got discharged from hotel dieu and went immediately to another ER to be treated. Hotel Dieu, I do not know how you're still running between your incompetent staff and the hygiene you present within your hospital. If i could rate less than 1 star I would.

Patricia Legros

In 2012, I fell on the street and injured my right knee badly. I did not want to go to a hospital but the paramedics insisted and brought me to Hotel Dieu. I was placed in the hospital and waited to see a doctor and to have x-rays done. Then I had to pee but could not walk. They gave me a bed pan and did not remove it for hours until the doctor came to me and I asked her to remove it. I was in there for 8 hours until I had x-rays done. The second time I had to go to the bathroom, I decided to get off the bed and walk with my good leg. I passed orderlies just laughing at me. What a nightmare! The doctor was professional but the staff should all get the COVID-19 virus and die!

Christiane Larose

(Translated) Nice staff but lots of non-professional nurses, disastrous food, very slow patient service, despite the hospital is new and the rooms are private, very unfortunate, these shortcomings should be corrected by patient care sessions with more empathy and compassion, I am talking about the floor where I was hospitalized for 5 days including my major surgery, or we think that to kick you out despite it being totally inadequate (Original) Personnel gentil mais bcp d'infirmiers non professionnels, bouffe désastreuse, service aux patients très lent , malgré que l'hôpital est neuve et que des chambres soient privées, fort dommage, ces lacunes devraient être corrigées par des séances de soins aux patients avec plus d'empathie et compassion, je parle de l'étage où j'ai été hospitalisé 5 jours incluant ma chirurgie majeure, ou on pense qu'à te mettre dehors malgré que c totalement inadéquat

Guillaume C. Lajeunesse

(Translated) Extremely competent and caring employees. (Original) Employés extrêmement compétents et attentionnés.

JP Jobin

(Translated) Nice welcome, employees smiling! (Original) Belle accueille, employées souriant!

Mario Dandurand

(Translated) I work there, so it's the best hospital in Montreal. ???? (Original) J'y travaille, donc c'est le meilleur hôpital à Montréal. ????

Chansamone Saliphod

(Translated) Best place to work and be treated ???? (Original) Meilleur endroit où travailler et être soigné ????

The bob

(Translated) I had excellent in 2013 for a foot fracture he received my son with me he provided him with a bed and moreover he gave him the meals I received as a queen. (Original) J'ai eu des sois excellent en 2013 pour une fracture au pied il ont reçu mon fils avec moi il lui ont fournie un lit et de plus il lui ont donner les repas moi j'ai été reçu comme une reine.

Sissi Liu

My grandfather died there due to the lack of care of the nurses. My grandfather choked in the room without notice. How horrible thing!! My mother already tried to sue the hospital nurses.

Alex Castonguay

(Translated) University hospital specializing in oncological problems. We need a request from another doctor to gain access to the specialist. The day or evening emergency has several doctors who take care of ambulatory patients. The collection center opens at 7 a.m. and usually there are several people waiting since 6 a.m. (Original) Hopital universitaire specialiser dans les problemes oncologique. On a besoin d une requete emise par un autre medecin pour avoir access au specialiste. L'urgence de jour ou de soir a plusieurs medecin qui s occupe des patients ambulatoires. Le centre de prelevement ouvre a 7h am et habituellement il y a plusieurs personnes qui attendent depuis 6h00 am.

Jorge “Canada” Hoyle

Chambeando

Christopher Rey

Covid Test: Absolutely seeming-less process, with lovely staff and energy. Thank you to the entire front line working team for always making every person feel safe, comfortable and making them smile! :-)

Christopher Rey

Covid Test: Absolutely seeming-less process, with lovely staff and energy. Thank you to the entire front line working team for always making every person feel safe, comfortable and making them smile! :-)

Bander Kutbi

Worked here: Big, ancient, and full of history.

Elge Two

I am a cancer patient and I must admit that my experience at the CHUM cannot be better. I spoke with different French and English patients on the two occasions, one for treatment and for follow up and all I heard from these are praise about the staff and the medical people. The only little complaint I have heard is about the size of this gigantic hospital, however there are friendly guides at all floor levels who are eager to offer assistance at all time.

Guillaume L.

(Translated) My father is treated with little onions! (Original) Mon père est traité aux petits oignons!

Ni A

If anyone who is taking an ambulance, do ask or get someone to ask whether you will be going to this unprofessional facility, that also discriminate anglophones. This uncaring and rude attitude that nurses and other stuffs carry is unacceptable. The kind of treatment that I've received is disgusting, and how did they even became nurses to serve and care for people. when they treat patients worst than animals. maybe I had the bad luck or the wrong day to go to this hospital, but it is very sad to know that there will be others like me who will go there and experience this kind of treatment. how in the world they can be so rude knowing people are sick and having pain is what i want to know. I think its about time that Quebecois start to treat anglophones better.

B Jay

If u like to wait thats the best place to be !

M.-Victor Huneault

(Translated) It is long and badly designed as a hospital. The staff do what they can with what they have ... (Original) C'est long et très mal conçu comme hôpital. Le personnel fait ce qu'il peut avec ce qu'il a...

dominic levasseur

(Translated) Ultra modern hospital but shameful customer service! No compassion and listens to patients after triage. More than 7 hours of waiting to see a doctor. Some elderly people left to themselves for long hours. Employees seem totally disorganized and spend more time talking to each other than informing or following up on waiting patients. If this is the hospital of the future, it cannot be tolerated !! (Original) Hôpital ultra moderne mais services clientèles honteux ! Aucune compassion et écoute des patients une fois passé le triage. Plus de 7 heures d’attente pour voir un médecin. Certaines personnes âgées laissées à eux même pendant de longues heures. Les employés semblent totalement désorganisés et passe plus de temps à discuter entre eux qu’a informer ou donner un suivi aux patients qui attendent. Si c’est ça l’hopital du future , ça ne peut être toléré!!

Camilia Senay

(Translated) I was tortured by the nurses (Original) je mesuis fait torture par les infirmieres

Gabriel

Brought a suicidal friend to this hospital. We waited an hour to see a doctor only so he tells him that ''time will fix things''.

Cali

Definitely better than the Notre Dame Hospital on Sherbrooke. When I went in for a asthma attack, the Francophone nurses were quite rude at reception. But everyone else took very good care of me and was very thorough.

M-Victor Huneault

(Translated) It is long and badly designed as a hospital. The staff do what they can with what they have ... (Original) C'est long et très mal conçu comme hôpital. Le personnel fait ce qu'il peut avec ce qu'il a...

Mauricio R.

Went in on a Sunday afternoon, no lines. Was in and out in 10 minutes. The staff was really efficient and nice. As an American trying to get back home they handled the process easy for me. The results should be back in 1-5 days *Update: Got my results back on Tuesday afternoon!

Mauricio R.

Went in on a Sunday afternoon, no lines. Was in and out in 10 minutes. The staff was really efficient and nice. As an American trying to get back home they handled the process easy for me. The results should be back in 1-5 days *Update: Got my results back on Tuesday afternoon!

Simon Moreau

(Translated) My mother had breast cancer and she was cured in the royer pavilion (Original) Ma mère a eu cancer du sein et elle on guéri dans le pavillon royer

Marco Duguay

(Translated) I was admitted urgently for a cardiovascular accident and the team that treated me was ready when I arrived. The Coronary unit is fantastic, very caring, very discreet and very attentive to my needs, very sensitive also to my state of mind. Thank you all for allowing me to better understand my illness and for treating and treating me so well. ❤️ ❤️❤️ (Original) J'ai été admis d'urgence pour un accident cardio-vasculaire et l'équipe qui ma soigné était fin prête à mon arrivé. L'unité Coronarienne est fantastique , au petits soin, très discret et très à l'écoute de mes besoins, très sensible aussi de mon état d'âme. Merci à vous tous de m'avoir permis de mieux comprendre ma maladie et de m'avoir si bien traité et soigné. ❤️ ❤️❤️

Sylvain Chartier

(Translated) Pleasant (Original) Agréable

Sylvie H

Thanks to Nurse Valentine for exceptional care at Hôtel Dieu de Montreal! The entire staff, including nurses, administrative personnel, and the security guards, are providing A1 guidance and assistance for the Covid-testing service. Top-notch. You're in good hands here.

Marion Conan

(Translated) Extremely professional team and perfectly developed COVID test protocol. In addition, I received the results in record time. (Original) Équipe extrêmement professionnelle et protocole de test COVID parfaitement au point. De plus j'ai reçu les résultats en un temps record.

Khalid Benhaddou

(Translated) Doctor's experience (Original) Expérience médecin

Josie Pettorelli

One of the worst hospitals on this island. Pray you don't get sick and end up here if you are an anglo. First off, I was sent here against my will after being hit by a car (hit ans run) when the paramedics refused to bring me to my hospital (St. Mary's) ,where I was born and where all my doctors are. The Hotel Dieu is completely incompetent and I have no idea how they are still around. Advice from someone who works in health care, PLEASE AVOID THIS HOSPITAL LIKE THE PLAGUE!

andrew gagnon

Good luck if you speak English

Me

Efficient, fast and polite. Was pleasantly surprised... They have really gotten their act together! Took about 10 minutes.

Marie Marthe Sully

(Translated) I am completely satisfied, with fast and efficient service, very welcoming staff. (Original) Je suis entièrement satisfaite, service rapide et efficace, des personnels très accueillants .

linda Stpierre

(Translated) Julie saxena st pierre as a laboratory technician to diagnose cancer i am proud of my daughter (Original) Julie saxena st pierre comme thecnienne en laboratoire pour diagnostiquer les cancer je suis fière de ma fille

Sam Totah (montrealsam)

Hospital centuries old!

Jérémy Nolet

(Translated) Our son was born at the new CHUM on April 9, 2018. We had an experience worthy of an all inclusive! Honestly gold staff, rooms with exceptional views and unparalleled service! I am proud to see where my taxes go! (Original) Notre fils est né au nouveau CHUM ce 9 avril 2018. Nous avons eu une expérience digne d’un tout inclus! Honnêtement staff en or, chambres avec vues exceptionnelles et un service hors pair! Je suis fière de voir où mes taxes vont!

Josh Dean

I have treatments here every 2 weeks, same time, same place, same procedure. Twice now the staff hasn't known what they're supposed to do and I've had to explain it to them. In addition, each time I've ended up waiting longer and longer to have my treatment. This week, I've spent 4 hours in a cold waiting room with a plug in my arm watching my day get wasted. Only to find out that they gave my treatment to another patient and forgot to get more.

Marino

(Translated) It is a very very old hospital that loses its feathers every day since the new CHUM will be ready soon !!! I do not know if it will be demolished but I do not believe that it is still classified as a historic monument especially with the museum of hospital sisters! I have already been hospitalized in this hospital and I have nothing but praise for him by his super competent staff and very very human !!! Excellent specialists as well as nurses work with their heart !!! (Original) C'est un très très vieil hôpital qui perd de ses plumes à chaque jour vu que le nouveau CHUM sera prêt incessamment !!! Je ne sais pas s'il sera démoli mais je ne crois pas vu que c'est quand même classé monument historique surtout avec le musée des soeurs hospitalières !!! J'ai déjà été hospitalisé dans cet hôpital et je n'ai que d'éloges à lui faire de par son personnel super compétent et très très humain !!! D'excellents spécialistes tout comme les infirmiers ( ères ) y travaillent avec leur Coeur !!!

Nasrin Khodapanah

I was talking with operator on the phone, before i got my answer, she hung up the phone, Just after less that 1 min. I was shocked. I had question about covid test. Shame ????

Nicolas Sky

(Translated) It takes a long time to see a doctor. We come to be treated and not worsened our health (Original) C est long de voir un docteur. On viens pour être soigné et non empiré notre santé

Michel Robin

(Translated) Excellent reception from both a medical point of view and a hotel (Original) Excellent accueil tant d’un point de vue médical qu’hotelier

L. B

waited since 8:30 AM till 3:45 PM and I have left Total joke Shame on you Universite de Mtrl that you graduate inexperienced doctors. You should learn from McGill. Ops sorry I forgot you don't speak the language.

Rene Girardin

(Translated) Came for a follow-up scan, Fast, efficient and smiling !!! (Original) Suis venu pour un scan de suivi, Rapide, efficace et souriant !!!

Sarah M Valentine

It would help, patients waiting in the emergency room, if you had list of the people who have been called to see a doctor! Just in case we couldn’t understand the announcer!

Pierre Proulx

(Translated) Very good hospital very good care (Original) Tres bon hopital tres bon soin

Saad Hasnain

Unskilled and incompetence at your own risk! A friend cut his hand with a steak knife by accident and the surgeon had zero skills, in fact should not be called one as the operation was an outright dastardly blow. They get hired only because they speak French, which means they can have any job they want; doesn't matter that their skills for the job are AWOL!! All in the name of favoritism...smh...

Tony Lim

All the staff here are so nice, even though yes - I'm a shameful anglophone. ER wait time was fairly short too all considered. My attending physicians and technicians were very knowledgeable and helpful. Happy with my experience here.

TearOfGalaxy

The doctor who was checking my symptoms and giving me prescriptions was professional. He knew exactly what I needed. However my experience was not 100% happy. First, the workers at the front desk spelled my name wrong on the blue profile card and they didn't want to give me a new one. Second, only a few workers in this hospital speak both English and French, the others speak French only. Third, I waited in the "emergency" waiting area for 8 hours until a doc finally showed up. That was some "golden" 1k dollar experience.

Allan Globensky

To whom it should concern My deepest gratitude to the fine folks in the " Radiologie " Dept. Sometime last week ( i'm old and don't remember things ) , i was there for a procedure of sorts . Found your people to be efficient , organised , orderly and very PROFESSIONAL in every aspect of their duties . Not only that they were very courteous , open , and answered all and any questions we had for them in my native tongue . this is difficult to find in this day and age in some places in this province , so unfortunate , but we are much better than our friends to our south . My recommendation is for each employee in the Dept. get a $ 5.oo an hour raise , in lieu of that , because of Mr. Barrette , maybe a nice dinner out on the town . If i win the lottery , i'll do it myself , the dinner , not the raise , too many wonderful children and grand - children to care for . Once again , Thank THEM . Thank You Allan Globensky 250 St. Charles rd. Greenfield Park , QC. 450 - 465 - 7787

Zoe

why would you schedule me for 10 AM if there's no chance of me seeing a doctor for 3 hours? I got stuff to do. I can understand a wait time in ER or a walk-in clinic, but this was an appointment that was scheduled a month ago.

Famille De Courcy

(Translated) Physicians competent specialists and organization of appointments you effective (Original) Medecins spécialistes compétents et organisation des rendez-vous vous efficaces

joe des

(Translated) Good luck if it is the viet nguyen doctor who must diagnose you (Original) Bonne chance si c'est le docteur viet nguyen qui doit vous diagnostiquer

Sean Lieven di Livani

i went because i wasnt feeling good. i had fainted at home and in the emergency room. they took my heart eat nd it was 130bpm. after seeing the registration nurse, she told me... go sit and one day eventually we will call you..... ridiculous.... when i take my cat to a vet... it gets better treatments.... avoid this hospital.. unprofessional staff... not all of them but...wish i could give them 0 stars!!!!

Stephen Magill

I went to emergency with a dislocated finger. I was seen, treated, and out in 45 minutes.

D1sc “d1sc0duck” O Duck

(Translated) The best hospital in Montreal (Original) Le meilleur hopital de Montréal

Mathilde Bouchat

Very bad experience. I came in with a screw stuck in my foot, the nurses gathered to stare and joke about it without providing me with normal health care. I waited 10 hours in the hospital for it to be removed, they did not give me efficient pain killers, they forgot to clean the cut after having removed it ( i had to ask the nurse while she was doing my bandage, whom gave me a lot of attitude!!). The doctor and the nurses were absolutely incompetent! Do not go there for emergencies it will only make your problem worse! Worst hospital I have ever seen!!

Mirna

(Translated) Excellent, clean, competent staff (Original) Excellent, propre, personnel competent

Steeve

(Translated) For having it as my 2nd home this year ... congratulations to the nurses and doc and attendants..I had good care and even today my outpatient follow-ups. Thank you. (Original) Pour l'avoir eu comme 2e chez moi cette année...bravo aux infirmières et doc et aux préposés..jai eu de bon soin et encore aujourd'hui mes suivis ambulatoires. Merci.

Dan Xavier

(Translated) Excellent care! my mother was hospitalized 2 months in the fall of 2015, going through cardiac surgery and intensive care, and received the services of several specialists both in cardiology, microbiology, neurology, etc. and in general we have been dealing with a highly professional team. a special thanks to Dr. Basile, a cardiac surgeon, very human and available. Thank you! (Original) Excellents soins! ma mère a été hospitalisée 2 mois à l'automne 2015, en passant par la chirurgie cardiaque et les soins intensifs, et a reçu les services de plusieurs spécialistes tant en cardiologie, microbiologie, neurologie, etc et en général nous avons eu affaire à une équipe hautement professionnelle. un merci particulier au Dr Basile, chirurgien cardiaque, très humain et disponible. Merci!

Derek Jones

Best care ever! One week in ICU cardiology and every single person was genuinely kind, helpful, concerned, and highly attentive to any needs. Best team ever.

jean fortin

(Translated) Heart surgery (Original) Opération au cœur

Vanessa Exilus

I was truly amazing at how efficient and quick it was! They make you sanitize your hands at every step of the way! The test wasn’t terribly painful and its super quick! The staff was all so nice, polite and ready to answer any questions!

Gilles Houle

(Translated) Since 2014 I have health problems and the CHUM give me the best possible service thanks to the medecie and all the staff (Original) Depuis 2014 j ai des probleme de santée et le CHUM ma donner les meilleur service possible merci aux medecie et a tout le personnelle

Gabriel Dallaire

(Translated) By far the worst service. No signage in the emergency room (5 hours of waiting after triage on a Tuesday 7 am), the receptionists overwhelmed by the pitiful management of the Emergency service. Once called, you will wait in a small room among the 12 (waiting 2:30) without any attendant or nurse greeting you, talking to you or making you comfortable. You have time to die multiple times. The doctor finally arrives, does not know what you have, you are given an appointment with a specialist 2 weeks later. I think this process may take 35 minutes in another country, OR EVEN ANOTHER PROVINCE. Deplorable, avoid, go to a clinic instead (Original) De loin le pire service. Aucune signalisation dans la salle d'urgence (5h d'attente après le triage un mardi 7h am), les réceptionnistes dépassées par la pitoyable gestion du service d'Urgence. Une fois appelé, vous attendrez dans une petite salle parmi les 12 (attente de 2h30) sans qu'aucun préposé ou infirmier vous salue, vous parle ou vous mettez confortable. Vous avez le temps de mourir plusieurs fois. Le médecin arrive enfin, ne sait pas ce que vous avez, on vous donne un rdv avec un spécialiste 2 semaines plus tard. Je pense que ce processus peut prendre 35 minutes dans un autre pays, OU MÊME UNE AUTRE PROVINCE. Déplorable, à éviter, allez plutôt dans une clinique

Jordy M

I was admitted to the ER of the hotel Dieu in the afternoon of Nov. 12th 2015. I would like to express my gratitude to the entire ER and ambulance teams, especially Dr. Ait and nurse Katia who took extraordinary care of me. They have arranged to continue my care at this excellent hospital and I am extremely grateful for their competent, professional and compassionate care. the service received from everyone, from the doctors to the food service employees exceeded all of my expectations. Many many thanks again, Margot Laing

Pierre Mclean

(Translated) I am very satisfied from the care (Original) Je suis trés satisfait dès soins

Rahaf Alard

Not professional. They said we will call you in one week to give you an appointment with a specialist and nobody calls. "I don't know" is the only answer you hear from the staff there.

Alexia Victoria

It's the worst hospital ever. Bad service. It takes me more than 9 to 10 hours before there's a sign of a doctor. I actually spent my night here. People are hurts and there's no one to take care of them. People are sitting there, waiting. Between this hours of wait, I saw 2 doctors passing by, didnt care about anything. Taking they're time. It's not normal. They can't even look at us in the eyes. No one speak english here. It's unprofessional. The security here are all pervert. They looking at every women passing in front of them, head to toes. Like seriously.... you guys have to take your carrier more respectful and serious. It doesn't make any sense.There was an elderly person reported by an ambulance at the same time as us, with a condition severe enough to be placed in the emergency room. But no one has occupied it. It's ridiculous.

Denis Foisy

(Translated) I was an open heart opera on September 28, 2016 by Dr. Prieto. Very good surgeon and his team was superb. Thank you all. (Original) J'ai été operer a coeur ouvert le 28 septembre 2016 par le Dr Prieto.Tres Tres bon chirurgien et son équipe etait superbe. Merci a tous.

Angela Labellarte

(Translated) I was in the emergency last March and I was taken care of with professionalism finally overcoming my problems that elsewhere were not able (or were not willing) to decelerate: Hotel Dieu Revered for the very attentive, dedicated, passionate approach to patients who finally find their way to healing - well done to all the caregivers! (Original) J'ai été à l'urgence le mois de mars passé et je suis été prise en charge avec professionalisme venant finalement à bout de mes problèmes que ailleurs n'étaient pas capable (ou n'avaient pas la volonté) de décélérer: Hotel Dieu se fait rémarquer pour l'approche très attentive, dévouée, passionnée vers les patients qui enfin trouvent le chemin de la guérison - bravo à tout le personnel soignant !

Jason Pratt

Broke my humerus, clavicle, acronym joint and scapula. Dr. Tetrault was my attending surgeon. 3 months later I have recovered exceedingly well and improve everyday. Words can not describe my gratitude or the level of care provided.

Claude Lafond

In Montreal presently the CHUM Centre Hospitalier Université de Montréal 3 different sites one on St Urbain, Hotel Dieu the oldest hospital in Montréal, ST Luc Downtown on St Denis and René Levesque currently building the new CHUM Research Centre etc. and Notre Dame Hospital on Sherbrooke East between Plessis and Papineau in front of the Lafontaine Park, They each have there specialty,

Sindi Marcelin

(Translated) I loved my experience (Original) J'ai adoré mon expérience

Andre Nadeau

(Translated) Well located hospital! Gorgeous! (Original) Hopital bien situé ! Magnifique!

The Business

EXCELLENT AND EFFICIENT thank you to all the staff i was really impressed went to get COVID testing was in and out within 10 mins and results within 3days because they were negative positive results they call you in 24hr. The way they set up the testing center is really efficient and well coordinated. Thank you!

Michael Muirhead

Awful. Wouldn't entrust them with a cat, let alone a human life

Frumit Grossnass

I am an English speaking patient, and I found that the help I received was phenomenal. Everyone was courteous and helpful and I was soon to immediately. Hoping to stay healthy, but a great big Thank You to everyone at the Hospital.

Louise Richelieu

(Translated) I am made open-heart operated to replace the aortic valve I was very well groomed the members of this hospital are wonderful. I had the best doctor of the hospital Dr. steven thank you (Original) Je suis faite opérée à coeur ouvert pour replacer la valve aortique j'ai été très bien soigné les membres de cette hôpital sont merveilleux .J'ai eu le meilleur médecin de l'hôpital Dr steven merci

Sebastien Tremblay

Its a hospital, and an old one at that. The inside is a maze. Parking is usually available around the hospital with park meeters

Cédrick D-Léveillé

(Translated) Super modern super hospital. The staff are great at listening to patients. The food is good and the care provided is very well done by the staff (Original) Super hôpital super moderne. Le personnel est super à l’écoute des patients. La nourriture est bonne et les soins prodigués sont très bien fait par le personnel

Katherine Elliott

ambulance had taken me to this francophone hospital. nobody speaks english and behaved rudely towards anglophones. The help button to call for a nurse had been disabled despite them telling me it was working and nobody came when my heart rate was over 160. HORRIBLE hospital.

Asta Adamo

(Translated) The new CHUM just excellent, state-of-the-art technologies, fast service not a lot of waiting time even in emergencies, seriously the property (everything shines), the services, the rooms are almost like those of a high-end hotel lol and it helps when you're sick to be in a good place, you feel pampered. The teams (nurses, doctors, caregivers, reception service, administration, security agents, housekeeping service, ...) are excellent, full of kindness, understanding, sympathy ... always with little care with you. From my point of view, I think it is currently the best hospital in Montreal. (Original) Le nouveau CHUM juste excellent, technologies à point, service rapide pas beaucoup de temps d'attente même dans les urgences, sérieusement la propriété (tout brillent), les services, les chambres sont presque comme ceux d'un hotel haut de gamme lol et ça aide quand on est malade d'etre dans un endroit bien, on se sent choyer. Les équipes ( infirmières, médecins, aides soignants, service à l'acceuil, administration, agents de sécurités, service de ménages,...) sont excellents, pleine de gentillesse, de compréhension, de sympathie... toujours au petit soin avec vous. De mon point de vu je trouve que c'est présentement le meilleur hôpital de Montréal.

Robin Lebhar

(Translated) 2 doctors for 50 people, I've been here for 8 hours. The lady in front of me has been here for 13 hours. No feedback you never know when you pass. (Original) 2 médecins pour 50 personnes, voilà 8 heures que je suis là. Cela fait 13 heures que la dame devant moi est ici. Aucun feedback on ne sait jamais quand on passe.

Raniah wehbe

Since a friend of f mine is hospitalized in this institution I have to spend long hours there. I was surprised by the arrogance and poor quality of care the staff provide. I was told buy a African P.A.B. that since I'm there I should be doing her job. Second time I had headache I asked if I can get Tylenol, the answer was.... No, you are not a patient of this hospital. They refused to speak English.... but must of all it surprised me the attitude of immigrant staff. They are carrless, rude, and stupid. Overall. The hotel dieu hospital of Montreal is the worst French institution. Please avoid this hospital if you can

Julie Vérièpe

(Translated) We needed to go to the emergency room for my husband and we were very well taken care of, we waited about 1 hour to see the doctor, but he was extraordinary, very kind, very attentive, very competent. (Original) On a eu besoin d'aller aux urgences pour mon mari et on a été très bien pris en charge, on a attendu environ 1h pour voir le médecin, mais il a été extraordinaire, très gentil, très à l'écoute, très compétent.

Thomas POCHON

(Translated) Come to make me a cast on the advice of the doctor from the UdeM following my radio, it was 7:30 p.m., it is 7 a.m. I come back from my x-ray which I had to redo because the center did not send the copies ( y) after 12 hours of waiting I may have my much deserved plaster The staff are great when you have spent the first 11 hours and finally talk to a doctor ... (Original) Venu me faire faire un plâtre sur l'avis du médecin de l'UdeM suite à ma radio, il était 19h30, il est 7h je reviens de ma radiographie que j'ai du refaire car le centre n'a pas envoyé les copies (y) après 12 heures d'attente je vais peut-être avoir mon plâtre tant mérité Le personnel est quand à lui génial une fois qu'on a passé les 11 premières heures et que l'on parle enfin à un médecin...

Marilyn Cull

Superb service and care. Second to none care and attention

Charlotte X

(Translated) Excellent service. The people are friendly and knowledgeable. So yes there is a lot of waiting but it is a hospital! You necessarily go after the most important cases. (Original) Excellent service. Les gens sont sympathiques et compétents. Alors oui il y a beaucoup d’attente mais c’est un hôpital ! Vous passez forcément après les cas les plus importants.

Arielle Azoulay

You’d think by merging so many hospitals together you’d be seen faster....no it’s worst then ever so much money invested in 1 hospital but zero services stop putting money into mafias pocket and start investing in the people that fills your pockets

Julie Guimond

I had the most wonderful experience at Hotel-Dieu when I had to undergo scary surgery to remove skin cancer off my eyelid. It was local anesthesia and nurses and doctors were absolutely perfect in helping me cope with the fear and scare of being operated right next tomy eyeball. I have only the outmost praise for the work done at this department.

Julie Lemay

(Translated) I have not been to this hospital yet, but with the reception of the famous male receptionist, May 20 16:54, I do not want to go pant! A huge lack of empathy, kindness, listening, in addition, blame me because I took at the last minute, because of a fault of the staff. Since it's off, I can not talk to anyone, and I have no details for my appointment tomorrow, where I must be fasting and present myself for 8:00, when the reception opens at 7:30. ... When I was called, the person had to contact me for all indications, and never did, but of all appearances, it's my fault !!!! I do not know who you are my dear receptionist at Marde, but the day you will be as sick as me, maybe, that you will have understood what it means the word EMPATHIE !!!!! Pfffffffff (Original) Je n'y suis pas allée encore dans cet hopital, mais avec l'accueil du fameux réceptionniste mâle, du 20 mai 16:54, j'ai pas envie d'y aller pantoute!!! Un énorme manque d'empathie, de gentillesse, d'écoute, en plus, me faire des reproches parce que je me suis prise à la dernière minute, à cause d'une faute du personnel. Vu que c'est congé, je ne peux parler à personne,et je n'ai aucun détail pour mon rv demain, où je dois être à jeun et me présenter pour 8:00, quand la reception ouvre à 7:30..... Quand j'ai été appellé, la personne devait me contacter pour toutes les indications, et ne l'a jamais fait, mais de toutes apparences, c'est de ma faute!!!! Je ne sais pas qui tu es mon CHER RÉCEPTIONNISTE À MARDE, MAIS, le jour où tu seras aussi malade que moi, peut-être, que tu auras compris ce que ça veut dire le mot EMPATHIE!!!!! Pfffffffff

Aubrey Graham

I was discriminated against because I do not speak french and ultimately left and went to the Montreal general. After 4 hours of waiting at the CHUM they they did the same exact test 3 times on me, and sent me back to the waiting room. Each time they do this, they call me to the inscription desk again and ask me yet again for my insurance even though I've given it now 3 times as well. I am supposed to be waiting to see a doctor since I already saw the triage nurse, yet they have me back waiting in the area to see the nurse (and start this cycle of same test, asking for insurance again, being unwilling to answer questions because I don't speak french.

irene herian

My thanks for their professionalism, kindness and dedication to the staff at the breast cancer centre at Hotel Dieu Hospital. They are exceptionally thorough, and they take their time to explain and answer any questions you may have. Excellent, highly recommended. Thanks also to Dr. Marie-France Desjardins, the radiologist and the ultra sound doctor.

Mado Ly

(Translated) We have fun making your condition worse, for what reason .. I thought about the question for a long time but I could not find an answer. I hope that one day the karma will fall on them disappointed. So little advice don't go here for minor aches and pains they will scrape off what little health you have left. And prepare to be stared at by ugly staff both on the outside and inside. I don't know who works in human resources in hospitals, but it's hard. To say that all of this is happening in Quebec is terrible. (Original) On s’amuse a empirer votre état de santé, pour quelle raison.. j’ai longtemps réfléchi à la question mais je n’ai pas trouvé de réponse. J’espère qu’un jour le karma va leur tomber déçu. Donc petit conseil n’allez pas la pour des douleurs mineures ils vont vous scraper le peu de santé qu’ils vous reste. Et préparer vous à vous faire dévisager par du personnel laid autant extérieurement que intérieurement. Je sais pas qui travail au ressources humaines des hôpitaux mais ça fait dur. Dire que c’est au Québec que tout ça se passe c’est terrible.

Pina Barberio

Dr. McCormack is an excellent Urologist. My husband is his patient and considers him the very best. We were at CHUM yesterday for my husband's after surgery follow-up and he addressed all our questions and concerns. He takes his time to listen and is really compassionate and highly skilled. Thank you Dr. McCormack and see you again in January.