Reviews of Hospital Charles-Le Moyne (Hospital)

ShaggyBeRubs

(Translated) An elderly person with lung cancer who has so much pain in his arms that he has to call the ambulance to get help getting up from the toilet seat, is treated like a beggar in the emergency room after having spend 12 hours lying in a bed without a doctor coming in and being insulted by the attendants when she asks for help to get up so that she can get to the bathroom. This is a scenario that is repeated all too often at this hospital. Leaders should be ashamed of the treatment that some patients receive. And believe me, this lady is one of the kindest and sweetest people I know. She does not deserve what she has experienced. Shame on you. (Original) Une personne âgée qui souffre du cancer du poumon et qui a un bras tellement en douleur qu'elle a du appeler l'ambulance pour se faire aider à se lever du siège de toilette, se fait traiter comme un mendiant à l'urgence après avoir passer 12 heures étendue dans un lit sans qu'un médecin ne vienne la voire et qui se fait insulter par les préposés aux bénéficiaires lorsqu'elle demande de l'aide pour se lever afin qu'elle puisse se rendre à la salle de bain. Voilà un scénario qui se répète beaucoup trop souvent à cet hôpital. Les dirigeants devraient avoir honte du traitement que certains patients reçoivent. Et croyez moi, cette dame est l'une des personnes les plus gentilles et douces que je connais. Elle ne mérite pas du tout ce qu'elle a vécu. Honte à vous.

Kateryna Deryn

The worst hospital I ever being in . Most of the stuff racist as well

Angela Backous

Not a good hospital... had a car accident and when they fix my leg they didn't put the bone together and I had a bar and pins in it. They only found out after a few weeks, because I couldn't walk in it still. Then I had to get one side of pins taking out, to put the bone together. Now it's been 18 years and just found out why my leg still hurts!!! After x rays and ultrasounds, I have a staff infection on the dam bar they put in my leg!! Years of pain. Now I need to get another surgery. To get the bar and last pin out. Glad I'm never going here again gone to a better cleaner hospital. For my surgery !

Para Dyme

Good service and friendly staff, for the most part. Obviously in such a large establishment you'll get a few bad apples, but you can't judge the place based on just those people or one bad experience. There are some very talented doctors and nurses, particularly in the cardiology section. Unless you're going to Montréal, this is where you should be on the South Shore.

Rayan Ait Belkacem

(Translated) My friend suffered a serious concussion and the paramedics brought him to this hospital. When he got there, he was largely neglected and placed in the waiting room despite the fact that his condition worsened more and more. He was completely confused, didn't know where he was, the month, what had happened during the day, etc. After he was forcibly released (because security agents refused to allow his family to visit him despite his serious condition), he was taken to another hospital. After giving him an initial magnetic scan, the doctor, at the second hospital, realized he had a major brain injury and considered emergency surgery. Fortunately, after a second scan, the blood stain on the scan diminished and the doctor ruled that surgery was no longer necessary. All this could not have been done without the forcible entry into this hospital and the personal decision of his relatives to transfer him to another hospital due to the negligence of Charles-Le-Moyne Hospital. Avoid these emergencies at all costs! (Original) Mon ami a subit une commotion cérébrale importante et les ambulanciers l’ont amené à cet hôpital. Rendu sur place, il fut largement négligé et placé en salle d’attente malgré le fait que son état s’empirait de plus en plus. Il était complètement confus, ne savait pas où il se trouvait, le mois, qu’est-ce qu’il s’était passé durant la journée, etc. Après l’avoir sortie de force (car les agents de sécurité refusaient que sa famille aille le voir malgré son état grave), il fut emmené à un autre hôpital. Après lui avoir fait passé un premier scanne magnétique, le médecin, du deuxième hôpital, s’est rendu compte qu’il avait une lésion cérébrale importante et a pris en considération une chirurgie d’urgence. Heureusement, après un deuxième scan, la tache de sang sur le scan a diminué et le médecin a jugé que la chirurgie n’était plus nécessaire. Tout ça n’aurait pas pu être fait sans l’entrée par force à cet hôpital et la décision personnelle de ses proches de le transférer vers un autre hôpital à cause de la négligence de l'hôpital Charles-Le-Moyne. Évitez ces urgences à tout prix!

Vicky Angelozzi

(Translated) This is the second time I have been to the emergency room, the first time being for a stray cat bite. My hand was enormously swollen, all we did in 12 hours was smear my hand to see if the swelling was getting worse. The doctor was astonished to see that we waited so long to give me a vaccine against tetanus, result I had to go to do a treatment in antibacteriology which could have been avoided if taken care of when arriving. Second triage experience, my 1 year old son has episodes where he becomes blue-mauve lips, difficulty breathing, fever, unable to sleep, irritable, in short, we evaluate it for fever .... When I was called back triage, the nurse tells me to go home since the fever is falling and she doesn't understand what I'm talking about her lips bluish because it has never been marked on the record !!!! I even called a pediatrician before moving and they told me to go to the emergency room quickly, something I also mentioned at triage. Anyway, I went to the ER last night for nothing because pediatrics takes care of it. Thank you emergencies .... (Original) C'est la deuxième fois que je vais aux urgences dont la première fois étant pour une morsure de chat érrant. Ma main était énormément enflé, tout ce qu'on a fait en 12heures c'est me barbouiller la main pour voir si l'enflure prenait de l'empleur. Le medecin était étonner de voir qu'on a attendu aussi longtemps pour me donner une vaccin contre le tetanos, résultat j'ai du aller faire un traitement en antibacteriologie qui aurait pu être éviter si pris en charge à l'arriver. Deuxième expérience au triage, mom fils de 1an a des épisodes ou il devient les lèvres bleu-mauve, difficulter respiratoire, fièvre, incapable de dormir, irritable, bref, on la évaluer pour fièvre.... Lorsque j'ai été rappeler au triage, l'infirmière me dit de retourner chez moi puisque la fièvre est tomber et elle ne comprend pas de quoi je lui parle pour les lèvres bleuter car ca n'a jamais été marquer au dossier!!!! J'ai même appeler en pédiatrie avant de me déplacer et ils m'ont dit d'aller aux urgences rapidement, chose que j'ai aussi mentionner au triage. Bref, j'ai été à l'urgence cette nuit pour rien car la pédiatrie le prend en charge. Merci les urgences....

Alexandre Archambault

(Translated) Impeccable service from the whole team for the new section. Very well received by all the employees, always smiling and polite, the next child will be in the same place assured. Thank you again to the whole team for your support and your professionalism! (Original) Service impeccable de la part de toute l'équipe pour la section nouveau née. Très bien reçu par tout les employés, toujours souriante et poli, le prochain enfant seras à la même place assuré. Merci encore à toute l'équipe pour votre soutient et votre professionnalisme !

Viviana

(Translated) Terrible. Patients are treated like animals. I waited 12 hours with a very, very painful and serious kidney infection for nothing. I left because I could do more. The triage nurse had hit my kidneys too hard, and when she saw me cry she said to me, "Don't you want me to help you then?". So disrespectful. When the tylenols worked more for the intense pain, I went to the McGill hospital near the Vendôme metro. In less than 4 hours they had given me all the examinations and necessary care. (Original) Terrible. Les patients sont traités comme des animaux. J'ai attendu 12 heures avec une infection rénale très, très douloureuse et sérieuse pour rien. Je suis partie car j'en pouvais plus. L'infirmière du triage m'avait cognée les reins avec trop de force, et quand elle m'a vu pleurer elle m'a dit, "tu ne veux pas que je t'aide alors ?". Tellement irrespectueuse. Lorsque les tylenols marchaient plus pour la douleur intense, je suis allée à l'hôpital de McGill à côté du métro Vendôme. Dans moins de 4 heures ils m'avaient donné tout les examens et soins nécessaires.

ApophisTv

Been here multiple times, consistently proves to be the worst hospital in Quebec. Avoid at all costs. My girlfriend waited for 12 hours with a concussion after a car crash, we ended up leaving after I spoke with the nurse and she said my girlfriend was not a priority, she was bottom of the list. Went somewhere else and saw a doctor within an hour. This hospital is absolutely disgraceful. Negative 5 stars.

Bertrand Achard

(Translated) They are barbarians !! Okay, not all of them, but the nurse who dressed my wounds did anything: apply an adhesive bandage to only half of the wound, with the adhesive stuck directly in the middle of the wound, and l '' other half of the wound not healed In addition they gave me audible instructions, I do not know when or how to redo the dressings Certainly Quebec hospitals are full of "surprises" ... What sadness (Original) Ce sont des barbares!! Bon OK, pas tous, mais l'infirmier qui a pansé mes plaies a fait n'importe quoi : application d'un pansement adhésif sur la moitié seulement de la plaie, avec l'adhésif collé directement au milieu de la plaie, et l'autre moitié de la plaie non pansée En plus ils ne m'ont donné audible instruction, je ne sais pas quand ni comment refaire les pansements Décidément les hôpitaux Québécois regorgent de "surprises"... Quelle tristesse

kevin dong

Head downtown instead.

Alexandre Quenneville

(Translated) The employees in the delivery section were amazing. My spouse was there for several days, regardless of the employees who were there, (change of number) the nurses and doctors were very professional, smiling, reassuring. A nurse even stretched her figure to stay with my girlfriend to complete the delivery. My girlfriend had asked him because she liked him a lot! ❤️ (Original) Les employés de la section d'accouchement on été incroyable. Ma conjointe a été là plusieurs jours, peu importe les employées qui était là, (changement de chiffre) les infirmières et médecins étaient très professionelles, souriantes, rassurantes. Une infirmière a même étirer son chiffre pour rester avec ma copine pour terminer l'accouchement. Ma copine lui avait demandée car elle l'aimait beaucoup! ❤️

Sam Jackson

This hospital has its issues but the personnel is really considerate and devoted. They saved my father's life on two occasions. The nurses and doctors were very professional and caring. He stayed in the cardiology section and in the observation section.

Vanessa Dubuc

(Translated) 2 stars because after getting out of the wait, the doctors and nurses who were not in the emergency triage did their job well. On the other hand, no more, because after having been 4 times at the triage, they did not do their jobs decently for example: not to note in my file important information like my pregnancies, not to do ECG while came in with heart discomfort and so on. I understand that in emergencies there are many things to do and even very rude patients dear nurses, but you never have the right to neglect the patients, especially when they are honest and respectful with you. You could have put my health and that of my unborn baby at risk and I find it unforgivable. (Original) 2 étoiles parce que après être sortie de l'attente les médecins et infirmières qui n'était pas au triage de l'urgence ont bien fais leurs travail. Par contre pas plus, car après avoir été 4 fois au triage, ils n'ont pas fais leurs travails décemment par exemple: ne pas prendre en note dans mon dossier des informations importantes comme ma grossesses, ne pas faire d'ecg alors que je suis arrivé avec un malaise cardiaque et j'en passe. Je comprends qu'aux urgences il y a beaucoup de choses à faire et même des patients très désagréables cher infirmières, mais vous n'avez jamais le droit de négliger les patients pour autant, Surtout quand ils sont honnête et respectueux avec vous. Vous auriez pu mettre ma santé et celle de mon bébé à naître à risque et je trouve cela impardonnable.

Louis Gm

I've had both good and bad experiences with the staff. The layout of the hospital is a little weird

Cederic Lourenço

There is no Wi-Fi in this hospital? Where am I the 1980's. The color in these room is awful.

khalil bennani

there is always a big wait line, for kids a dvise to bring thrmr to children hospital at montreal

RAIN D

Was operated on Thursday that went fine. The staff was great then I get put in a room and at first everything is fine then when I'm finally able to sleep 12:30 they wake me up to take vitals, cool, then at 1:30 am they come in to get my roommate for an operation, but not delicate about it at all. Then they come back at 4:00 again same thing as loud as possible. The next night again at 12:30 then at 3:30 they need to give my semi private room that my insurance is paying for to someone else and stuck me in a ward. The overnight staff here have absolutely no sympathy. On top of all that the women's gyno section is with children who are crying and screaming day and night. How the hell are you supposed to sleep or get any kind of rest, I'm better off at home where it's quiet and my family can watch over me.

Van Vader

(Translated) They do their best ... ridiculously too busy ... minimum 12 hours on each visit. (Original) Elles font leur possible...ridiculement trop achalandé...minimum 12 heures à chaque visite.

Dylan Sit

I waited over 7 hours for a X-ray

honey bee

Some of their staff is very rude to you if you do not speak French. I have a high risk pregnancy and I am unable to even speak to the staff of the high risk gynocologyst because they hear me speaking English and tell me to speak French and when I can't they hang up the phone. I'm already 27 weeks pregnant with no gynocologyst even though my doctor faxed them the requisition they haven't made me an appointment. Quite a few nurses will ignore you or degrade you if you speak to them in English. This is a disgusting behaviour. They work in the HEALTH CARE SYSTEM. Put your pejudices aside and provide medical care like you're supposed to.

Figga Got Work

Took good care of me when needed ⭐️

Liz Haslewood

Waited for 6 hours with possible broken ankle. Gave up after that as was told it could be another 4 hours easily. I'm from the UK on holiday and this is my last day here. I will wait until I get home..... I would rather endure the pain. The staff are rude. The car park machines are rubbish and the vending machine didn't work. I'm sore and hungry and now have to take my broken ankle on a plane. AVOID.

Camilo Picon

(Translated) The worst experience. My 5 month pregnant wife went to the ER for pain in her stomach. She waited 9 hours and they never picked her up, the workers are inhumane and rude. Where have human values remained? Going home with the same pain without knowing if the baby is healthy. (Original) La pire expérience. Ma femme enceinte de 5 mois est allée aux urgences pour une douleur dans le ventre. Elle a attendu 9 heures et ils ne l’ont jamais prise en charge, les travailleurs sont inhumains et grossiers. Où sont restées les valeurs humaines ? Retourner à la maison avec la même douleur sans savoir si le bébé est en bonne santé.

El Hadji Malick Cissé Diop

(Translated) You are losers. Not professionals, for an urgent case an operation for a double fracture, the patient has to wait more than 12 hours, on the third day he also enters the operating room after a 12-hour wait. It's like it's free, shame on you, you don't even deserve 1 (Original) Vous êtes nuls. Pas professionnels, pour un cas urgent une opération pour double fracture, le patient reste plus de 12h à attendre, le troisième jour aussi il entre au bloc après 12h d’attente. C’est comme si c’était gratuit, shame on you, vous méritez même pas 1

Russell Dow

Brought in for what I believed to be high blood pressure but discovered the problem was my heart. Amazing staff who quickly assessed the situation and arranged for my operation within 2 weeks of being admitted.

Josiane L

(Translated) Tiny pediatric outpatient clinic waiting room where parents have to leave their strollers outside and pile up like sardines with their children coughing, sniffing and screaming at them and others. The waiting chairs are so crowded that contagion is almost inevitable. How is this acceptable? Is there an infection prevention department in this hospital that seems to have emerged from medieval times? The service was still acceptable without more, with little waiting and by appointment, so I add a star for that. (Original) Salle d'attente de la clinique externe de pédiatrie minuscule où les parents doivent laisser leur poussettes à l'extérieur et s'entasser comme des sardines avec leurs enfants qui toussent, morvent et crient sur eux et sur les autres. Les chaises d'attente sont tellement tassées que la contagion y est quasi inévitable. Comment est-ce acceptable? Y a-t'il un département de Prévention des infections dans cet hôpital qui semble sorti des temps médiévaux? Le service y était quand même acceptable sans plus, avec peu d'attente et sur rendez-vous, alors j'ajoute une étoile pour cela.

Stephanie Gueymard

(Translated) Ten stars in the Department of Oncology, who took care of my husband very quickly and efficiently, whose blood tests that morning indicated acute leukemia. Immediate hospitalization and start of chemotherapy treatments within 24 hours. We were warmly welcomed by all the staff members, oncologists and nurses, all of whom demonstrated great compassion and unimaginable professionalism; Despite this terrible news, we were able to reassure ourselves. Oncologists have taken the time to explain this type of cancer in detail, to answer questions, to sympathize, to offer different services. For parking, it is possible for relatives of long-term inpatient oncology patients to obtain a monthly vignette at a reduced price. It helped me a lot. (Original) Dix étoiles au département d'oncologie, qui a pris en charge de façon ultra rapide et efficace mon mari, dont les prises de sang le matin même indiquaient une leucémie aiguë. Hospitalisation immédiate et début des traitements de chimiothérapie dans les 24 heures. Nous avons été accueillis très chaleureusement par tous les membres du personnel, oncologues et infirmières, qui ont tous démontré une grande compassion et un professionnalisme inimaginable; Malgré cette terrible nouvelle, on a su nous rassurer. Les oncologues ont pris le temps d'expliquer en détail ce type de cancer, de répondre aux questions, de sympathiser, d'offrir différents services. Pour le stationnement, il est possible pour les proches des patients hospitalisés à long terme en oncologie, d'obtenir une vignette mensuelle à prix réduit. Cela m'a beaucoup aidé.

Paris Evangelou

Pathetic wait times. 15+ hours, even with serious symptoms.

Chantal Sauriol

(Translated) I have just taken exams in cardiology and nuclear medicine, and I have only good comments: warm, respectful, empathetic and attentive staff, both in cardiology and nuclear medicine. I was treated very carefully. Thank you for your dedication. (Original) Je viens de passer des examens en cardiologie et en médecine nucléaire, et je n’ai que de bons commentaires : personnel chaleureux, respectueux, empathique et attentionné, tant du côté de la cardiologie que de la médecine nucléaire. On m’a traitée aux petits soins. Merci pour votre dévouement.

Michel Paradis

(Translated) I like talking about the building, it is easy to orient yourself there. In terms of staff or waiting time, well they must be at the end of the line with traffic. The poor climate in dedicated medical care services is more a government issue than the poor service provided to patients. In short, they do their best! (Original) Moi j'ai le goût de parler du bâtiment, il y est facile de s'y orienter. Pour ce qui est du personnel ou du temps d'attente, bien ils doivent être au bout du rouleau avec l'achalandages. Le mauvais climat dans les services dédié au soin médicaux sont plus une question gouvernemental que des mauvais services donné au patients. Bref ils font leurs possible!

Christelle laure Nga

(Translated) nurses in emergency triage are doing their job well, they are fast, efficient, and fine. what is flat is that it looks like there is only one doctor: waiting time between 12h and 16h. In 16h, we receive 10patients. I left with my daughter of 14 months to 40.2 of fever, after 3 days of fever and recent infections. she had three such episodes of fever during the wait where she moaned and shivered, was given tylenol and waited for 16h. it's a real torture. (Original) les infirmières au triage des urgences font bien leur job, elles sont rapides, efficaces, et fines. ce qui est plate, c'est qu'on dirait qu'il n'y a qu'un seul médecin: temps d'attente entre 12h, et 16h. En 16h, on reçoit 10patients. je suis partie avec ma fille de 14mois à 40.2 de fièvre, après 3 jours de fièvre et des infections récentes. elle a eu 3 poussées de fièvre pareil pendant l'attente au point où elle gémissait et grelottait, on lui donnait du tylenol et on a attendu 16h. c'est une vraie torture.

Jackie Rose Blais

Very bad hospital...my husband almost died twice here...once they gave him 3 time the dose of cortisone and the second time they kept him without food or water for 5 days awaiting an operation....I had to bring him to the Jewish General where they rehydrated him and told us that he would not survive an operation as weak as he was.....that means they would have surely killed him...

Erendira Almeida

(Translated) I was 8 hours on standby and they never treated me with very bad service (Original) Estuve 8 hrs en espera y jamás me atendieron muy mal servicio

irene paquette

Very good care

Balkan Ragnar

I don't have the luxury of going to any other hospital in the event of an emergency as I live in the South Shore...but to anyone that can avoid this hospital GO SOMEWHERE ELSE! Pretty dirty, extremely long wait times and unprofessional staff. After waiting 11.5 hours in ER...you heard right 11 hours, they misdiagnosed my tendon injury and I ended up injuring 2 tendons as a result. I had to come back again...and schedule a surgery 3 months later. Total recovery time was 4 months + physio...all for something that could've initially been dealt with. I understand that people make mistakes, but they dismissed any and all of my concerns and incessantly repeated "Are you the doctor or am I?". I will say that half the staff is very professional...the other half not so much. There is no excuse for such behavior.

Randa S

RUN! WORSE STAFF, WORSE HOSPITAL EVER!!!

Le Survivant

(Translated) Excellent doctors and nurses, this hospital must provide the same services as Montreal, which is not accessible because of parking lots, demonstrations, blocked bridges, traffic ect. Not easy when you are sick. Then the south shore must provide the same services because Montreal is an INACCESSIBLE ISLAND ???????? CONGRATULATIONS all the employees who have to provide medical and health care during the virus crisis that we are experiencing for many more years. Hospitals ???? are full of protocol and waste ’of public money so there is no lesson to be learned from people. (Original) Excellent médecins et infirmières, c’est hôpital doit donner les mêmes services que Montréal , qui n’est pas accessible à cause des parkings , manifestation,pont bloqué, trafics ect. Pas évident quand tu es malade.????alors là rive sud doit donner les mêmes services parce que Montréal est une ÎLE INACCESSIBLE ????????.FÉLICITATIONS tout les employés qui doivent donner des soins médicaux et sanitaires durant la crise de virus que nous vivons pour encore plusieurs années. Les hôpitaux ???? sont plein de protocole et gaspillage ????d’argents public alors pas de leçon à recevoir de personnes.

Ani Lilith

Update: still here and still nobody called me. Been here since 11 am and it’s 8:24 PM. Mind you there aren’t a lot of people in the waiting room. The nurse in REEVALUATION (short with red hair and a mark on her face) very rude as if she is the one waiting for nearly 12 hours. May have to leave uncalled. We came in because I had a stroke. This hospital is very slow beyond belief. They need to fix their system because people have been here longer than me (still here). The doctors take their sweet time as if we don’t need their help. QUEBEC FIX YOUR HEALTH SYSTEM !!!!!!!!!

Calvin Dong

very bad i would give a -100 if I could because the staff were lazy worked at a speed that would kill a patient.NEVER EVER GO TO THAT HOSPITAL.

daws555

I came here midnight i waited very long like 20 hours till they diagnose appendicitis. After that i stayed two nights nurses were friendly, good food, good doctor for free. That why i put 5 stars.

Shady El-Ghazaly

DO NOT GO THERE! After my experience i'd rather pass away at my own home with dignity and respect than be humiliated like this..... Iv seen animals treated better.

Everett Shapcott

You're better off going to a Veterinarian or a Witch Doctor.

Josee Lacelle

Amazing hospital! The best one I've ever been! Thank you to the staff on 3rd floor wing south for treating my father with such care and attention. Xo

Dark Val-d'or

(Translated) Dumb and cold triage nurses I was diagnosed with a severe ear infection that could have made my right ear deaf if not diagnosed within two weeks and she didn't care to see me a doctor even though I did. was willing to wait all night, plus they give you arbitrary appointments to see a doctor at the clinic without asking for your opinion. If you want to die or lose a limb, you've come to the right school. (Original) Infirmières au triage bêtes et froides.J'ai été diagnostiqué avec une otite sèvére qui aurait pu me rendre sourd de l'oreille droite si non diagnostiqué dans les deux semaines suivantes et elle s'en fichait de me faire voir un médecin même si j'étais prêt à attendre toute la nuit.De plus,ils vous donnent des rendez-vous arbitraites pour voir un médecin à la clinique sans vous demander votre avis . Si tu veux mourir ou perdre un membre,tu es à la bonne école.

Rosie T

Absolutely terrible service at the emergency room. Not only was the curly red head nurse in a bad mood but she was extremely rude to me and another patient right in front of me and then had the nerve to look at me and ask "is it just me or are people stupid tonight?" I said "excuse me?" And she said "nevermind". Super rude and impatient woman. And I thought pierre boucher was bad...

Joey Zappavigna

(Translated) Please avoid this hospital at all cost. Avoid this hospital at all costs. (Original) Please avoid this hospital at all cost. Éviter cet hôpital à tout prix.

sabira yousofi

They need to be kind and understanding.. Had kind of a bad experience....

Bruno Beaudin

(Translated) No empathy, lack of skill, endless waiting, forced to leave and go to private to see a doctor. We are told that the concussion is serious but in the hospital it is not the same story, it is not taken seriously by the nurses. Vomiting after a concussion they say it's a gastro, anything! (Original) Aucune empathie, manque de compétence, attente interminable, obligé de partir et d'aller au privé pou voir un médecin. On nous dit que les commotion c'est sérieux mais à l’hôpital ce n'est pas le même son de cloche, ce n'est pas pris au sérieux par les infirmières. Vomissement après une commotion elles disent que c'est une gastro, n'importe quoi!

Essi Adzima

(Translated) Bad experience lived in this hospital (Original) Mauvaise experience vécu dans cet hôpital

Karen Ferguson

Worst service the nurses are unprofessional and it's not just by one experience I am talking it happened on more than 5 occasions. If you have an real emergency I'm telling you don't make the mistake of going to Charles lemoyne hospital especially if it's concerning you child. I went there more than once for my daughter because she was born there but it's the same disappointment I've seen nurses shout at patients. Unprofessional worst health service. Choose to take my advice or not what's in the dark will be in the light and that hospital is not the best of quality service

Xinning Wu

I would give 0 star if I could. This is the worst hospital beyond your imagination. One male nurse in ER is horrible. I saw him kick the bed of one unconscious girl to make it move. When I ask him for a blanket, he was saying what does cold in English mean, then never come back. After 12hrs waiting with no exam, the doctor told me that he GUESS that my problem was something. Ridiculous!!!

moussa toure

(Translated) Very disastrous psychological experience in motherhood. A very ... nurse to us. (Original) Expérience très désastreuse psychologique à la maternité. Une infirmière très .... à notre égard.

philipkal_ “philipkal_”

very good hospital and has very good care

Amber Lee

Being waited for 9 hrs....

Ouafae Boulyakine

(Translated) A big zero (Original) Un gros zéro

Ben Haslewood

Worst hospital experience I've had. Took my wife here because of a suspected broken foot while on holiday from the UK. We waited for 6 hours, when I asked about the wait I was then told the average wait was 12 hours on a good day. We then walked out and decided to wait for treatment in the UK (probs quicker). I'll remember this experience before saying anything bad about our NHS service in the UK. Never before have I encountered such rude staff who care so little for the patients and their situation. Avoid this place at all costs unless you have a death wish.

Ashley Samario

AVOID THIS HOSPITAL UNLESS YOU WANT TO BE BUTCHERED OR DEAD . They almost killed me and my baby. To many stories of mal practice. They need to be sued and stopped as they are a poor excuse of the hospital and they dont take patients seriously. Terrible absolutely terrible. If i could rate zero stars i will. ***Edit :On side note they do have wonderful clinics . I am truly blessed with an amazing gynecologist. ????***

Msstephaniej

If I could give this place a negative I would. I checked in at 6pm on the dot. I came with my 11 month old who had been vomiting and diarrhea for the past two days and i just couldn’t take seeing her like that anymore and this is the closest hospital to me. 1. The French staff is extremely rude. They don’t even try to speak English. And I speak French but not fluently so to get the right information to them I need to speak in English. 2. I spent 6 hours waiting to see a doctor that I never saw for my infant .I asked multiple times why my daughter hadn’t been seen and that she was flush red... she said “ your daughter is not priority” I saw people come in three hours after me go home before me.. until finally the lady who was with her teen daughter sitting next to me who got there almost three hours after me got called before my infant baby.. to see a doctor I just had enough and I packed up and left. And I will not be coming back to this hospital. Worst hospital I’ve ever been to . And I’ve been to quite a few. And this by far takes the win for worst hospital in history and this isn’t the first time I’ve waited hours to not be seen. How dare they make me spend the night in a waiting room with my sick infant and no follow up information. On top of alll of this. The security guard was going around waking people out their sleep in the waiting for for laying down.. just right down awful experience. And never again.

Hamid Seghiouer

(Translated) The worst hospital I have ever visited. By accompanying my daughter to the emergency room in a state where she cannot even sit up, the person who distributes the bracelets gives her the color green without even asking her about her state of health. Inside it is even worse, a tensed security officer in a military tone (I think in uniform), orders patients to sit down. Finally, sorting, ah sorting the nurses decide your fate as they please, my daughter cannot even sit down and the nurse tells her "you are going to wait for several hours", when the little one asks her innocently for how much of time. I don't know if it's Quebec or it's this hospital, but the medical staff has become inhuman, full of contempt for Quebecers or perhaps because we are Arabs? I cannot confirm, but seeing the behavior of these same people with the other (whiter) patients, one wonders if it was right to settle here. (Original) Le pire hôpital que j’ai jamais consulté. En accompagnant ma fille aux urgences dans un état où elle ne peut même pas s’asseoir, la personne qui distribue les bracelets lui donne la couleur verte sans même lui poser des questions sur son état de santé. À l’intérieur c’est encore pire, une agente de sécurité toute crispée dans un ton militaire (je pense qu’avec l’uniforme), ordonne aux patients de s’asseoir. Enfin, le tri, ah le tri les infirmières décident de ton sort à leurs guise, ma fille ne peut même pas s’asseoir et l’infirmière lui dit « tu vas attendre pour plusieurs heures », quand la petite lui demande innocemment pour combien de temps. Je ne sais pas si c’est le Québec ou c’est cet hôpital, mais le personnel médical est devenu inhumain, plein de mépris pour les québécois ou peut être parce qu’on est arabes ? Je ne peux confirmer, mais à voir le comportement de ces mêmes personnes avec les autres patients (plus blancs) , on se demande si on a bien fait de s’installer ici.

Miguel de la Fuente

(Translated) Tv in English ??? (Original) Tv en anglais ???

Tiffany Lundy

My family has had good experiences here. Well, good in terms of service. Bad in terms of one of us was sick.

Tiffany Cristina

Avoid at all costs, the nurses in the emergency are incredibly rude and show absolutely no compassion when you ask them how long the wait is, they act like you’re bothering them. I’ve never received such bad service and I can’t believe I’m saying that at a hospital Edit: Once you pass emergency, nurses and doctors are incredible. I changed my rating from 1 to 3 because the difference was like night and day. I still waited 15 hours to see a doctor (and I was a second degree emergency, after people with heart attacks) but thats Quebec medical system for you. we’re still blessed to be here, but the system is broken and this province needs to put its priorities in check

Lorraine H. Calce

I had surgery on December 27, 2017, a complete hip replacement. I cannot thank enough all the personnel who took care of me during my stay on the 2nd floor, this includes nurses, physio therapist and nurses aid and of course my orthopedist surgeon and his team. I followed all recommendations during my recuperation away from home and am finally home now to continue with physio therapy and am aiming to getting back to normal as quickly as I can. Thank you for your efforts and words of comfort and those warm blankets the day of the surgery!

Jonathan Roy

(Translated) The pediatrics team are doing a great job. (Original) L'équipe de pédiatrie font un travail super.

Carina p

Worst hospital of life. They let a child with appendicitis wait 18 hours. Ridiculous. Horribly managed.

Claire Charneau

(Translated) I am flabbergasted by the lack of humanity. Why cannot a person presenting to the hospital, therefore ill, be accompanied !! It is a total aberration. I understand the health context but the fact remains that if the person who accompanies is positive for Covid, the patient is probably also ... When we are sick, we need someone to help us, if only to get a coffee or something to eat considering the MANY hours spent in the emergency room. In addition, a sick person is vulnerable and is not necessarily able to express his needs, and without considering the medical errors that arise ... If a person is there, he can at least ensure that he receives care. and that she is treated well. (Original) Je suis sidérée par le manque d'humanité. Pourquoi une personne se présentant à l'hôpital, donc malade, ne peut pas être accompagné!! C'est un aberration totale. Je comprends le contexte sanitaire mais il reste que si la personne qui accompagne est positive au Covid, le patient l'est sans doute aussi... Quand on est malade, on besoin de quelqu'un pour nous aider, ne serais-ce que pour aller chercher un café ou quelque chose à manger considérant les NOMBREUSES heures passé à l'urgence. De plus, une personne malade est vulnérable et n'est pas nécessairement capable d'exprimer ses besoins, et sans considérer les erreurs médicales qui surviennent... Si une personne est là, elle peut minimalement s'assurer qu'elle reçoit des soins et qu'elle est bien traitée.

Kiki T

Very poor service and lack of competent in the Neurology office on the 3rd floor, the woman at the reception is called Diane had very bad bad attitude !! I walked in and she was asking me questions and I answered all her questions and she asked me for my ID and I thought she was asking for my hospital and health cards so I took out my two cards and dropped one. She started to roll her eyes and said I tossed my card to her !!!! Seriously?!?! ????????????

Kathie Shi

The service is horrible, waited for 6hours and no one cares about you, I was suffering from great pain in stomach and they still put people that they think is more "Urgent " in front of you no matter how much earlier you came before them, felt like never gonna be my turn because they kept squeezing people in front of you, I waited 6 hours and my place got even more behind than where I was, are you freaking kidding me? They don't care if you are in pain because they can't feel it and can't see it!

Jennifer Finn

Emergency services r treated well and may take long depending on the emergency.

Kumudini Sundaramani

Very very poor service I waited one day at the emergency room none of the doctors see me

I A

Professional, polite and helpful staff from the receptionist to blood test, heart and MRI. Merci beaucoup

Demetra Darsaklis Clarke

Well organized considering covid. Polite staff. Visiting family member.

RoméoKa.

Still here since 9 hours and I can’t meet a doctor all people came after me finished already and I am still here didn’t eat anything and very sick very tired and I went to talk with inspection guy he spoke with me very bad. I don’t know what can I do I am very sick and tired and nobody listen More than very bad

Carmen Gaboury

(Translated) I am driving my husband, 87, to the Emergency at CLM, at 4 p.m. on February 3, 2020; he has been treated without success since the beginning of January for pneumonia; his condition deteriorated; At 8 p.m., as we call a person on time at the Emergency, we decide to come home to go to an emergency clinic the next day; while he goes to get his hospital card. I'm going to get the car; he then tells me that he is asked to stay, we will call him shortly and keep him under observation for the night. I'm coming back home. The morning of Feb. 4. he calls me at 8am; we just called him to see a doctor. We left him on a chair in a room of people coughing, etc. He didn't call me to go get him, thinking that they were going to call him any minute and for don't wake me up. What is the use of an Emergency which is not one? What is the point of a health system that mistreats us in this way? They do not refuse people to the emergency (fear of being prosecuted) but the result is the same ... There is a shortage of emergency clinics, especially in the evenings and weekends. (Original) Je conduis mon mari, 87 ans, à l'Urgence de CLM, à 16hre le 3 février 2020; il a été traité sans succès depuis le début de janvier pour une pneumonie; son état s'est détérioré; à 20hre, comme on appelle une personne à l'heure à l'Urgence, nous décidons de revenir à la maison pour aller dans une clinique urgence le lendemain; pendant qu'il va chercher sa carte hôp. je vais chercher la voiture; il me dit alors qu'on lui demande de rester, on va l'appeller incessamment et le garder en observation pour la nuit. Je reviens à la maison. Le matin du 4 fév. il m'appelle à 8am; on vient tout juste de l'appeller pour voir un médecin. On l'a laissé sur une chaise dans une salle de personnes qui toussent, etc...Il ne m'a pas appellé pour aller le chercher, pensant qu'ils allaient l'appeller d'une minute à l'autre et pour ne pas me réveiller. A quoi sert une Urgence qui n'en est pas une? A quoi sert un système de santé qui nous maltraite de la sorte? Ils ne refusent pas de personnes à l'urgence (peur d'être poursuivis) mais le résultat est le même... Il y a pénurie de cliniques d'urgence, surtout les soirs et fins de semaine.

M. A.

Would give zero stars if I could. This hospital emergency seems more like its handling out cruel and unusual punishment for God knows what crime. Majority of the staff seem to have no capacity for empathy and only care about liability. I have been to hospitals in 2 different provinces and 3 'developing' countries and never seen this kind of service in my life. Well done Quebec.

Anaïs Lee

(Translated) I took my boyfriend to the emergency room on a Friday night. They let me stay with him the whole time. Very little wait and all the nurses and doctors we saw were great! Very compassionate team. We were able to return home after ~ 2 hours of intervention, well equipped and with the necessary information. Thank you for everything ! (Original) J’ai accompagnée mon copain aux urgences un vendredi soir. Ils m’ont laissée rester avec lui tout le long. Très peu d’attente et tous les infirmières et médecins que nous avons vus étaient supers ! Équipe très compatissante. Nous avons pu rentrer chez nous après ~ 2 heures d’intervention, bien équipés et avec les renseignements nécessaires. Merci pour tout !

Lyne Lauzier

(Translated) Always good service with my smiling staff girl (Original) Toujours un bon service avec ma fille personnel souriant

Michael Mc Donald

Lab lost blood work for my daughter. An analysis for her but allergy. It took a year before they figured out what happened! Start away if you want to live.

Jean-Mathieu Brassard

(Translated) Very limited parking. The noise may have ended in an emergency because of the work. It's not human to keep people waiting in this environment. (Original) Stationnement très limité. Du tapage a pu finir dans l'urgence à cause des travaux. C'est pas humain de faire attendre des gens dans cet environnement.

Steffanie

Worst hospital.

Sandra Kirouack

After spending two very very painful and long days, I was sent back home without diagnosis nor treatment. Although they were telling me about finding bacteria in my tests, they said maybe it’s a virus that will go away? ????????‍♀️ Now I am home on a 6th day of fever (that is rising). What a waste of time and money this place. Avoid at all costs.

Habiba Gad

(Translated) A greeting of appreciation to the employees on the third floor for the attention and good service of the patients and the warmth of the treatment. I particularly appreciate Dr. Rabbi and his team for the super effort of the success of the operation for 7 hours (Original) Une salutation d'appréciation aux employés du troisième étage pour l'attention et le bon service des patients et la chaleur du traitement.J'apprécie particulièrement le Dr Rabbi et son équipe pour le super effort de la réussite de l'opération pendant 7 heures

majda alassadi

very good care in Dialysis nures stuff

Kyno Satsura

Great service, people are courteous and professional.

Celso Martell

I was hospitalized for a CVA, and now in outpatient care. My words are just to thank the HCLM: Doctors, nurses, technical staff, auxiliaries, even service personnel. Thanks so much to all of them for their excellent attention.

Mustafa D

Worst hospital I been to. They will make you wait until you die.

XeL NaGa

Thanks to the staff that cared for me, and tried to take 2 second to talk to me even if busy. Merci au personel davoir prit quelque seconde pour me jaser malgres tres occuper

Anouar Zaoui

(Translated) I waited 14 hours before seeing a doctor and at each call I stay 30 minutes in the diagnostic rooms before the doctor shows up. On June 28th, I arrive at 23:30 in the emergency room I have the next day, which is June 29 at 13:30 and I receive the final diagnosis at 16:00. I had extremely bad shoulder after an aggression. First I am waited 4 hours before even seeing a nurse and every 3 hours a new nurse gives me a new evaluation and gives me different code 2 to 4 (the 3 nurses who treat me are not even able to have a similar evaluation), make me swallow 12 "painkiller" pills in 8 hours. I complained several times because I was extremely hurt and I absolutely wanted to see a doctor, the nurse was passing people whose condition was much less urgent, even the other patients when discussed said that they find his abnormal. The behavior of a particular nurse was pure racism, it was clearly ethnicity discrimination. When I speak politely to the nurse she answers me here it's like her if you're not happy complain to the government. It is a catastrophic experience, my last visit to public hospitals in Quebec !!! (Original) j’ai attendu 14 heures avant de voir un médecin et a chaque appelle je reste 30 minutes au salles de diagnostic avant que le médecin se présente. Le 28 juin , J’arrive a 23:30 au urgence on me fait passer le lendemain qui est le 29 juin a 13:30 et je reçois le diagnostic final a 16:00 . J’avais extrêmement mal a l’épaule suite a une agression. Dabord on me fait attendre 4h avant même de voir une infirmière puis à chaque 3 heures une nouvelle Infirmière me fait une nouvelle évaluation et me donne différents code de 2 a 4 ( les 3 infirmières qui m’on traiter sont même pas capable d’avoir une évaluation similaire ) , me font avaler 12 pilules « antidouleur » en 8 heures. Je me suis plaint à plusieurs reprises car j’avais extrêmement mal et je voulais absolument voir un médecin , l’infirmière fessait passer des personnes dont l’état était beaucoup moins urgent, même les autres patients quand ont discuté disait qu’ils trouver sa anormale. Le comportement d’une infirmière en particulier était du racisme pure, c’était clairement une discrimination lié a l’appartenance ethnique. Quand je parle poliment a l’infirmière elle me réponds ici c’est comme sa si vous êtes pas content plaignez vous au gouvernement. C’est une expérience catastrophique, ma dernière visite aux hôpitaux publics au Quebec !!!

Vicky Angelozzi

(Translated) This is the second time I have been to the emergency room, the first time being for a stray cat bite. My hand was enormously swollen, all we did in 12 hours was smear my hand to see if the swelling was getting worse. The doctor was astonished to see that we waited so long to give me a vaccine against tetanus, result I had to go to do a treatment in antibacteriology which could have been avoided if taken care of when arriving. Second triage experience, my 1 year old son has episodes where he becomes blue-mauve lips, difficulty breathing, fever, unable to sleep, irritable, in short, we evaluate it for fever .... When I was called back triage, the nurse tells me to go home since the fever is falling and she doesn't understand what I'm talking about her lips bluish because it has never been marked on the record !!!! I even called a pediatrician before moving and they told me to go to the emergency room quickly, something I also mentioned at triage. Anyway, I went to the ER last night for nothing because pediatrics takes care of it. Thank you emergencies .... (Original) C'est la deuxième fois que je vais aux urgences dont la première fois étant pour une morsure de chat érrant. Ma main était énormément enflé, tout ce qu'on a fait en 12heures c'est me barbouiller la main pour voir si l'enflure prenait de l'empleur. Le medecin était étonner de voir qu'on a attendu aussi longtemps pour me donner une vaccin contre le tetanos, résultat j'ai du aller faire un traitement en antibacteriologie qui aurait pu être éviter si pris en charge à l'arriver. Deuxième expérience au triage, mom fils de 1an a des épisodes ou il devient les lèvres bleu-mauve, difficulter respiratoire, fièvre, incapable de dormir, irritable, bref, on la évaluer pour fièvre.... Lorsque j'ai été rappeler au triage, l'infirmière me dit de retourner chez moi puisque la fièvre est tomber et elle ne comprend pas de quoi je lui parle pour les lèvres bleuter car ca n'a jamais été marquer au dossier!!!! J'ai même appeler en pédiatrie avant de me déplacer et ils m'ont dit d'aller aux urgences rapidement, chose que j'ai aussi mentionner au triage. Bref, j'ai été à l'urgence cette nuit pour rien car la pédiatrie le prend en charge. Merci les urgences....

MARIEN MARQUIS

(Translated) VERY, VERY VERY WELL TREAT STAFF VERY VERY SYMPHATIC AND TAKE A LOT OF CARE OF US. I CONSEL YOU. BECAUSE IT HAS BEEN SEVERAL TIMES EARLY THAT I HAD A VERY GOOD TIMES THERE AND EVEN TWO WEEKS AGO I HAD A COLSOCOPY NO PAIN WONDERFUL .. "THANKS !!! VERY GOOD TO ALL MEDICAL STAFF AND DOCTORS MALE AND WOMAN WHO HER TRULY GIFT HAS THEIR PROFESSIONS FILICITATION THANKS A LOT TO THE 6 NORTH IN ENDOSCOPY OF THEIR VERY GOOD CARE FROM MARIEN.???? (Original) TRÈS, TRÈS TRÈS BIEN SOIGNER LE PERSONNEL TRÈS TRÈS SYMPHATIQUES ET PRENNENT BEAUCOUP SOINS DE NOUS. JE VOUS LE CONSEL . CAR ÇA FAIT PLUSIEURS FOIS ANTÉRIEUR QUE J'AI PASSER DES TRÈS BON MOMENTS LÀ ET MÊME IL Y A DEUX SEMAINES J'AI PASSER UNE COLSOCOPIE AUCUNE DOULEURS MERVEILLEUX.." MERCI !!!BEAUCOUP À TOUT LE PERSONNEL MÉDICAL ET LES DOCTEURS MASCULIN ET FEMININ QUI SON VRAIEMENT DOUER A LEURS MÉTIERS FILICITATION MERCI BEAUCOUP AUX 6 e NORD EN ENDOSCOPIE DE LEURS TRÈS BONS SOINS DE MARIEN.????

Niko's Espinosa

(Translated) It is not possible that we have been in the hospital since 3 pm and now the doctor calls us until 11 pm to tell us to go home my mother-in-law, her state of health is serious then it has nothing to do with covid 19 It's totally other symptoms but it's disappointing to know how a hospital can play with the lives of people like this. (Original) C'est n'est pas possible que nous sommes dans l'hôpital depuis 3 pm et que maintenant le medecin nous appelle jusque 23h de la soiree pour nous dire de retourner a la maison ma belle mère ,son etat de santé est grave puis ca n'a rien avoir avec le covid 19 C'est totalement des autres symptômes mais cest decevant de savoir comment un hopital peut jouer avec la vie des personnes comme ca .

Umbr Ella

You want your loved ones to be treated with compassion and respect? You want them to heal and live? Find another hospital. This one is a waiting room. It's been terrible since before COVID and it's terrible after.

Jo Trudeau

(Translated) If I could put 0 stars I would. My family doctor sent me to the emergency room for a kidney problem that I have had for over a month. Super important to take urgent tests. Well I was seated on a chair for 16 1/2 hours and saw NO doctor. I returned home I was no longer able to stay there, too tired and in pain. The nurses did not prioritize me even though it was my doctor who told me to go. I calculated the number of people who passed in front of me 81, they could not all be in worse condition than me certain etk very very bad experience for me !! (Original) Si je pourrais mettre 0 étoile je le ferais. Mon médecin de famille m'a envoyé à l'urgence pour problème de reins que j'ai depuis plus d'un mois. Super important de passer des tests en urgence. Et bien j'ai été 16 1/2 hres assise sur une chaise et je n'ai vu AUCUN médecin. Je suis retourné chez moi je n'étais plus capable de rester là, trop fatiguée et en douleur. Les infirmières ne m'ont pas mise en priorité malgré que c'était mon médecin qui me dit d'y aller. J'ai calculé le nombre de personnes qui ont passé devant moi 81, ils ne devaient pas tous être en plus mauvaise état que moi certain etk très très mauvaise expérience pour moi !!

Freddy Rojas

The worst hospital in South shore Montreal. I brough my mother in law with a terrible back pain. Very bad experience. Staff in emergency room don't care about people suffering. They Were laughing and telling jokes each other meanwhile people are having a awful moment. Waiting time was 15 hours. We left after 6 hours waiting for a doctor.

Jean-Paul Dino Chermani

(Translated) More than 3 hours of waiting in the pediatric ward stuck between delirious toddlers. Real nightmare the small room! Patients arriving after and received before! ???? (Original) Plus de 3 heures d'attente en salle de pédiatrie coincé entre bambins en délire. Vrai cauchemar la petite salle! Des patients arrivants après et reçus avant! ????

Guy Constantineau

(Translated) Parking difficult. Upon arrival you must find a parking which is difficult because there is little. The service is according to traffic at the Emergency, but normally there is a lot of waiting. For other departments, the service is good. The staff is dedicated to the patients' cause, but lacks staff and space. (Original) Stationnement difficile. Dès l'arrivée il faut se trouver un stationnement ce qui est difficile car il y en a peu. Le service est selon l'achalandage à l'Urgence, mais normalement il y a beaucoup d'attente. Pour les autres départements, le service est bien. Le personnel est dévoué à la cause des patients, mais il manque d'effectifs et d'espace.

Noir Doge

I went on monday evening with a kidney infection and after waiting for about 8-9 hours I was sent back home without seeing a doctor. They just gave me an appointment for their clinic. Went to the clinic, they were behind on their appointments so i had to wait an extra 3h, saw a doctor for 2 minutes who just gave me antibiotics with no tests or mri and told me to go back in 2-3 days if i don't get better. Now im at a different hospital waiting to get antibiotics trough an IV. Unless you get there by ambulance I would not recommend it.

Alexei Tchernyshov

After 10h of waiting with status "urgent" did not see a doctor. Bad place, do not recommend!

Fati EA

(Translated) Infernal waiting for emergencies. It's been years I did not go but last week I was surprised they did not show the evolution of the queue nor tell you your priority. You have to wait patiently without any indication of when your turn will be. I waited from 8:00 to 16:00, when I was called at 16:00, the nurse said 'I called you two hours ago and you did not answer, ... . The problem is that I was only 20min away between 12:30 and 13:00 to buy food at the restaurant in the basement of the hospital. When I returned, there was no hint that I had been called or that my turn was over. Very disappointing and enraging to learn that we waited for 3 hours more just for that. I give two stars because the staff do their best with the means of board. (Original) Attente infernale aux urgences. Cela fait des années je ne suis pas allée mais la semaine dernière j'ai été étonnée qu'ils n'affichent pas l'évolution de la file d'attente ni vous disent votre degré de priorité. Il faut attendre patiemment sans aucun indice de quand sera ton tour. J'ai attendu de 8:00 à 16:00, quand on m'a appelé à 16:00, l'infirmière me dit 'je vous ai appelé il y a deux heures et vous n'avez pas répondu,...'. Le hic est que je me suis absenté seulement 20min entre 12:30 et 13:00 pour aller acheter de quoi manger au restaurant au sous-sol de l'hôpital. À mon retour, il n'y avait aucun indice qu'on m'avait appelé ou que mon tour est passé. Fort décevant et enrageant d'apprendre qu'on a attendu un 3 hres de plus juste pour cela. Je donne deux étoiles parce que le personnel fait de son mieux avec les moyens de bord.

Bean Mr. Bean

I don't have the luxury of going to any other hospital in the event of an emergency as I live in the South Shore...but to anyone that can avoid this hospital GO SOMEWHERE ELSE! Pretty dirty, extremely long wait times and unprofessional staff. After waiting 11.5 hours in ER...you heard right 11 hours, they misdiagnosed my tendon injury and I ended up injuring 2 tendons as a result. I had to come back again...and schedule a surgery 3 months later. Total recovery time was 4 months + physio...all for something that could've initially been dealt with. I understand that people make mistakes, but they dismissed any and all of my concerns and incessantly repeated "Are you the doctor or am I?". I will say that half the staff is very professional...the other half not so much. There is no excuse for such behavior.

Alex

An example for care, work to be done. But great psych staff.

Curtis Persons

Great place to spend 18hs waiting

Mehdi Haji

Thank you to all the nurses and doctors of this hospital, honorable and good-natured people who helped us in our illness. Thank you all.

Kakashi Sensei

(Translated) if you are in pain or have doubts about your state of health this is not the place to go, I almost died paralyzed there and it could have been avoided. (Original) si vous avez mal ou des doutes sur votre etat de santer cest pas la place ou allez, jai failli mourrir paralyser a cette place et ca aurait pu etre eviter.

Alexandre St-Onge

Priority 2 and waited over 4 hours a chance it priority 2 mean Super Urgent...

Steve Rimell

(Translated) Well received, but my 90 year old mother can't afford to wait 6 p.m. to show it off. It doesn't make sense! It seems that the doctors are slowing down the machine to push people into the private sector. (Original) Bien accueilli, mais ma mère de 90 ans ne peu pas se permettre d'attendre 18 heures pour ce faire voir. Ça n'a pas de bon sens! Il semble que les docteur ralentisse la machine pour pousser les gens vers le privé.

Michel Descoteaux

(Translated) Courteous staff Bravo to the staff of the UHB and surgery units (Original) Personnel courtois Bravo au personnel des unités UHB et chirurgie

zoe patton

Worst hospital ever.

Katché Guillaume JS Aka

(Translated) Super welcoming staff! thank you for everything (Original) Personnel super accueillant ! Merci pour tout

Mauricio Rubiano Niño

Good service, staff highly qualified. I recommend it.

Geo Figgy

Being from Ontario and needing some assistance on August 7, 2019 around 9:30 a.m. I just wanted to say THANK YOU (Merci) to the Emergency department, especially a male nurse (Jean) and lady at Security for their professionalism and their assistance.

Amanda Sobieraj

super

Daniel Alvarenga

Stop abusing your nurses get it together ????

cam belanger

May god bless all of your little soul here. Im praying you get better.

Naveed Sakhizada

If i could give a zero star, i would give but this hospital doesn’t deserve a zero star. My mom she even can’t move her legs because of her back and the receptionist is telling me she is not in priority. The stuffs are super rude, they have no sense of talking, they don’t even know how to talk with the patients.

Moussaeva Zoia

Security agent : "Madame you are not in your salon, you can not lay down on 2 chairs"; Me: what!!???? " Yes , I Know , I'm in a hospital. Usually I set in my salon and lay down in my bedroom"????. Could just ask am I feeling well.

Conta N

A very close relative of mine was very well treated here. Thank you to all the stuff.

Guillaume Lévesque

(Translated) I was in the HBU unit, I spent a night there. I would like to acknowledge the work and the exceptional patience of nurses Jennifer, Erika and Mélodies, as well as attendants Abdel, Jasmin and Laurie. Despite the crazy schedules, the complicated patients, they were impeccable. I am extremely happy to have been in their hands. (Original) J’ai ete dans l’unité HBU, j’ai passe une nuit là-bas. Je tiens à souligner le travail et la patience exceptionnelle des infirmières Jennifer, Erika et Mélodies, ainsi que les préposés Abdel, Jasmin et Laurie. Malgré les horaires de fous, lea patients compliqués, ils ont été impeccables. Je suis extrêmement heureux d’avoir été dans leurs mains.

John Smith

I hate this hospital because the people who work there are often without any humanity... the process for admittance is slow and I have been witness to many injustices as well. A pregnant lady who would have to wait 14 hours to see a doctor doesn't make sense to me. They don't even offer an alternative. It's about making sure they don't take any responsibility so that they don't get sued. And doctors don't wait until you can speak to ask you questions. If you don't respond they simply make a decision for you. Tell me that's not criminal!

Northern Unicorn

Came in with my 11 month old baby for a swollen neck. The wait wasnt too bad (5.5). When we finally saw the doctor they decided to keep her and put her on antibiotics (mind you it was about 4am). Well guess what? They forget to communicate within each other and they forgot about us in the exam room! When we finally got up to the pediatric floor they didnt offer anything for my baby, they showed us the room, asked me a bunch of irrelevant questions like "whats your religion?" and left. So now im sitting here with no clue of when we will get to go home or even a clue of whats going on. Oh and theres no installations for the parents to get at least a decent level of comfiness, i had to sit on the floor. That was one thing. Second thing, while we were waiting at the emergency room, a little girl threw up, poor her.. well 3 hours after it happened the puddle was still on the floor! Next to a spilled beverage of some sort. Gross. And in the exam room there was a bloody bandage on the floor. Gross. In the room theres trash from previous patients. Gross. And finally, i dont not generalize here because some of the staff members i encountered were really nice BUT most of them are just rude and unprofessional. Last time i come here. The end

Leo Lanteigne

I went here for a lump on my throat. Terrified the living hell out of me ... I was told i am not a priority and was given an appointment the next day. No big deal. Was told my appointment was at 2 and i got taken in at 6.. For an appointment!! Was told i had an infected tooth and i should get it fixed asap since its dangerous . got antibiotics. He was extremely rude and unprofessional, and shoo'd me out as soon as he could. Went to a different hospital in Montreal and within 4 hours i was being sent to a nearby dentist for a wisdom tooth removal because it was at a dangerous phase. If you have the resources to- go to CHUM in Montreal instead. This place is horrid. Id give a zero if i could.

Guy Ayissi

(Translated) A truly awful service. Total lack of courtesy. Must be trained in the basics of customer service. You can't always come into conflict with patients / clients. Recycling on the quality of ssrvice is essential (Original) Un service vraiment exécrable. Manque total de courtoisie. Doivent se former aux rudiments du service à la clientèle. On ne peit pas toujours entrer en conflit avec des patients/clients. Un recyclage sur la qualité du ssrvice s'impose

patricia labelle

It was horrid the nurses on 3rd floor north treated me like a leper because I did not speak French I was there everyday to be with my husband who had a stroke never did see a nurse check on him when I was there I am happy now he has been transferred to a rehab pitcher next english person who ends up there

Mamun Rahman

1 star is more than enough. This hospital is worst hospital in greater Montreal. I want to give 0 star.

Xinyuan Zhang

Only reason I gave one star is because there's no zero star. Staff rude, widespread apathy through all departments.

MARC-ANDRE Desrosiers

(Translated) Mark of doctors who generate unjustified fear in the general public and who do not respect the spirit of the Hyppocratic oath. A big cleaning should be done in the doctors of this hospital. (Original) Repère de médecins qui génèrent de la peur injustifiée dans le grand public et qui ne respectent pas l'esprit du serment d'Hyppocrate. Un grand ménage devrait être fait dans les médecins de cet hôpital.

Jesse William

(Translated) A HEALED PATIENT IS ONE CLIENT LESS. WHAT MORE CAN BE SAID? (Original) UN PATIENT GUÉRI, EST UN CLIENT DE MOINS. QUE DIRE DE PLUS?

Mehdi Mnasri

(Translated) I arrive with a fracture in my metacalpus, I have been waiting for more than 7 hours, the emergency room is empty (maximum 15 - 20 people) and the hospital cannot manage that, a Tim Hortons is much more organized that this hospital, employees (the white army) behave as if they are going to do you a favor. It's sad, shabby, .... and above all far from the noble mission of a white army. (Original) J'arrive avec une fracture au niveau de metacalpus , j'attends depuis plus que 7 heures , l'urgence est vide (maximum 15 - 20 personnes) et l'hôpital n'arrive pas à gérer ça, un Tim Hortons est beaucoup plus organisé que cet hôpital, les employés (l'armée blanche) se comportent comme si ils vont te faire un faveur. C'est triste , minable, .... et sur tout loin de la mission noble d'une armée blanche .

Geneviève Houle

(Translated) I did my radiation therapy in oncology. The parking lot is large and easy to access. (Free for 2 hours and less) The technologists are very friendly, the place is clean, and the staff who greet visitors are courteous. My treatments went well (Original) J’ai fait ma radiothérapie en oncologie. Le stationnement est grand et facile d’accès. (Gratuit pour 2h et moins) Les technologues sont très sympathiques, l’endroit est propres et le personnel qui accueille les visiteurs est courtois. Mes traitements ce sont bien passés

sara Mekhalfa

(Translated) If I could give this establishment negative zero I would. If you are in pain, your condition may get worse when you go to this hospital. I was hospitalized in an emergency and stayed for a few days before having an urgent operation, I left this hospital traumatized. What about nurses without any skills, no level, no sense of humanity ... they think they are doctors while I must admit that the doctors who operated on me were excellent, even nicer and more humble than all the nurses their only hobbies are chatting with each other. I felt like I was in a chicken coop. (Original) Si je pouvais donner moins zéro à cet établissement je le fait. Si vous souffrez, votre état de santé risque de s’empirer en allant à cet hôpital. J’étais hospitalisée en urgence et je suis restée quelques jours avant de subir une opération urgente, j’en suis sortie traumatisée de cet hôpital. Que dire des infirmières sans aucune compétence aucun niveau,aucun sens de l’humanité...elles se prennent pour des docteurs alors que je dois avouer que les docteurs qui m’ont opérés étaient excellents même plus gentils et plus humbles que toutes les infirmières qui leurs seules passe temps est de discuter entres elles. je me sentais dans un poulailler.

Ayan M

(Translated) The pinnacle of medical mediocrity. I go to the emergency room with complaints of abdominal pain, vomiting and significant weight loss. After hours of waiting where they ignore my complaints, my symptoms give me a false diagnosis of gastroenteritis. After a month of back and forth, I finally have an attack of abdominal pain so severe that I can no longer walk. After hours my mother was forced to intervene and asks for an ultrasound. Which shows an abdominal tumor 13cm wide. After several blundering treatments and negligence by the staff, I was fortunately transferred to the CHUM to consult with a specialist surgeon. I still pass but understand one thing of this matter, if you want to heal or even live ... go elsewhere. (Original) Le sommet de la médiocrité médical. Je me présente aux urgences avec des plaintes de douleurs abdominales, vomissements et perte de poids importante. Après des heures d'attente où ils ignorent mes plaintes, mes symptômes ils me donnent un faux diagnostique de gastro entérite. Après un mois d'aller-retours, j'ai finalement une crise de douleur abdominale tellement aiguë que je ne peux plus marcher. Après des heures ma mère a été forcé d'intervenir et demande pour une échographie. Ce qui demontre une tumeur abdominal de 13cm de largeur. Après plusieurs traitements gaffes et de la négligence par le personnel, je suis heureusement transférée au CHUM pour consulter avec un chirurgien spécialiste. J'en passe encore mais comprenez une chose de cette affaire, si voulez guérir ou même vivre...allez ailleurs.

Cristi Popov (Chris)

Very bad experience. After 19 hours in the ER with my 4 years old daughter we left without results. We going to try a clinique.

Jessica Desrochers

(Translated) I have always dealt with friendly staff who knew what to do, and who didn't treat me like I was wasting their time. I went there for cataract surgeries. And everything went well. (Original) J'ai toujours eu affaire avec du personnel sympathique qui savait quoi faire, et qui ne me traitait pas comme si je gaspillais leur temps. J'y suis allé pour des chirurgies de la cataracte. Et tout c'est bien passé.

Le Survivant

(Translated) Excellent doctors and nurses, this hospital must provide the same services as Montreal, which is not accessible because of parking lots, demonstrations, blocked bridges, traffic ect. Not easy when you are sick. Then the south shore must provide the same services because Montreal is an INACCESSIBLE ISLAND ???????? CONGRATULATIONS all the employees who have to provide medical and health care during the virus crisis that we are experiencing for many more years. Hospitals ???? are full of protocol and waste ’of public money so there is no lesson to be learned from people. (Original) Excellent médecins et infirmières, c’est hôpital doit donner les mêmes services que Montréal , qui n’est pas accessible à cause des parkings , manifestation,pont bloqué, trafics ect. Pas évident quand tu es malade.????alors là rive sud doit donner les mêmes services parce que Montréal est une ÎLE INACCESSIBLE ????????.FÉLICITATIONS tout les employés qui doivent donner des soins médicaux et sanitaires durant la crise de virus que nous vivons pour encore plusieurs années. Les hôpitaux ???? sont plein de protocole et gaspillage ????d’argents public alors pas de leçon à recevoir de personnes.

Sonia Cote

Was admited to the covid center with pneumonia.the staff was very caring and humain. Thank you so much .i appreciate all youre great work.

GGboy

(Translated) We had been on an emergency since 6pm. And we had yet to meet the doctor at 6am in the morning. So long to wait. There were very few people in the emergency room and we would have to wait at least 12 hours. It doesn't make sense. Worst hospital (Original) Nous étions en urgence depuis 6pm. Et nous n'avions pas encore rencontrer le médecin à 6am du matin. Tellement long à attendre. Il avait très peu de gens dans la salle urgence et nous devrions attendre au moins 12heures. Ca ne fait pas de sens. Pire hopital

Lili Tchobanov

(Translated) When calling the outpatient clinic, there is no answer choice to talk to the gynecology department. I waited more than an hour online for the person to tell me that I contacted the wrong department and without providing me the correct number, transferred me to a line without a voice mailbox that did not provide a number. callback and who hung up. Thank you for the loss of time. (Original) Lorsqu'on appel la clinique externe, il n'y a pas de choix de réponse pour parler au département de la gynécologie. J'ai attendu plus d'une heure en ligne pour que la personne me dise que j'ai contacté le mauvais département et sans me fournir le bon numéro, m'a transféré à une ligne sans boite vocale qui ne fournissait pas de numéro de rappel et qui a raccroché. Merci pour la perte de temps.

Thomas Gagnon

I'm having as good an experience as can be expected in an emergency . The doctors and nurses are very nice, and do a great job. Hopefully I won't be back. I'd also like to say thank you to all the staff.

Alice

Worst Hospital Some sweet and kind employees, but a lot have a lack empathy and patience. Lots of incompetence. Traumatizing experience when you go there for suicide prevention at the emergency, freezing and waiting for 16 hours.

汉堡姥爷（gang）

i can speak a little english, the information's service of people very nice.

Esha R

In extreme pain, unable to walk, sit or stand. Called an ambulance to bring me to this hospital. I am waiting since 12 hours now, but didn't get to see the doctor yet. The staff don't care if you're hungry or thirsty or in pain! Free healthcare? At what price? I would rather pay for my health to receive a better treatment!

Ataya Bassam

(Translated) The worst hospital I have seen in my life !! You come home sick .. you go out even sicker (Original) Le pire hopital que j'ai vu dans ma vie!! Tu rentres malade.. tu sors encore plus malade

Steve Massa

(Translated) I think this Hospital should be simply closed. He's not in patient care, how can anyone wait a whole day in the emergency room? With a disorganized functioning system. I am really sorry. I think going to this hospital is killing yourself in the emergency room. (Original) Je pense que cet Hôpital doit être simplement fermé. Il n’est pas aux services des patients, comment est-ce que quelqu’un peut attendre toute une journée aux urgences ? Avec un système fonctionnement désorganisé. Je suis vraiment désolé. Je pense que se rendre dans cet hôpital est de se tuer aux urgences.

Oxy S

Every time i come there its always min 4h.They have 1 orthopedic specialist per day who receives patients and doing operations! What's wrong with this system?! Last time I came with my daughter with a broken leg to remove the cast, he even didn't check the leg of my daughter. Didn't give any reabilitation recommendations, nothing. Now she can't walk and the knee is enlarged. She is crying as she is in pain when she is trying to walk.

yatabare yatabare

(Translated) Never seen such incompetence on the part of the staff of a hospital. No but seriously is this a joke? Do not go there your condition is not going to get worse it will get worse. They are mostly racist around the edges (a bit much) (Original) Jamais vu une telle incompétence de la part du personnel d'un hopital. Non mais sérieusement est ce que c'est une blague ? N'allez pas là-bas votre état ne vas pas risquer de s'empirer il va s'empirer. Ils sont pour la plupart raciste sur les bords (un peu beaucoup)

Figga Got Work

Took good care of me when needed ⭐️

mpore serge

(Translated) The wait in the emergency room is often interminable, but not the worst in Quebec. (Original) L attente aux urgences est souvent interminable mais pas le pire du Québec.

Znezo

(Translated) missing an arm (here is a picture of me) (Original) y manque un bras (voici une photo de moi)

Jess Bess

(Translated) (TO BE CONTINUED ....) I am currently in the hospital awaiting news of my mother who had surgery for kidney cancer. We were informed that the operation would last approximately 2 hours and an additional hour for the resuscitation room. So she entered the operating room around 10:15 a.m. We expected to see her around 1:30 pm / 2 pm at her living room. Noticing what still did not arrive around 3:20 pm, we went to find out what is happening because we are starting to be worried. The answer was that they were waiting for a medicine that the hospital did not have in their possession and that they were waiting for this medicine on order. It's quite special to hear a response like this. You don't expect that especially from a place where they are supposed to treat you. I tried to find out more but it is impossible. So now we have lots of scenarios and it's a very unpleasant context. I wonder why a manager or the doctor does not come and tell us what is happening. It seems to me that c the minimum. It is now 4:27 pm and we still have no news. I find it irresponsible and unprofessional. We will see the rest and follow a new comment to complete a final opinion on this hospital. 5:05 p.m .: We went back to the desk to ask them to speak to the doctor and the receptionist was subsequently welcoming and noticed our concerns. She called to ask to tell the doctor to come see us. 5:30 p.m .: we are informed that my mother is in intensive care without more. Not very reassuring. 6:09 p.m .: The doctor meets us to give us an overview of the situation. Good news, my mother had a hemorrhage and in the end everything was fine. Phew! A second breath brings us back to life. My final opinion: 4 stars for the explanation and the late kindness of the doctor. 5 star for the understanding secretary. Now it's up to you to judge. June 13, 2018 .... The operation had gone badly and the consequences .......... (to be continued for the rest of the events soon) (Original) ( A SUIVRE....) Je suis présentement a l'hôpital en attente des nouvelles de ma mère qui s'est fait opérer pour un cancer du rein. On nous avait informé que l'opération durerait environ 2h et 1heure supplémentaire pour la salle de réanimation. Donc elle est entré en salle opératoire vers 10h15. Nous attendions de la voir au alentour de 13h30/14h à sa chambre de séjour. Constatent quel n'est toujours pas arriver vers 15h20, nous avons été nous informer pour savoir ce qui ce passe car nous commençons a être inquiet. La réponse fût qu'ils attendaient un médicament que l'hôpital n'avaient pas en leurs possessions et qu'ils attendaient ce médicament par commande. C'est assez spécial d'entendre une réponse de ce genre. Tu ne t'attends pas a celà surtout de la part d'un endroit où ils sont supposé te soigner. J'ai essayé d'en savoir plus mais c'est impossible. Alors maintenant on se fait plein de scénario et c'est un contexte très désagréable. Je me demande pourquoi un responsable ou le médecin ne viennent pas nous dire ce qui en est. Il me semble que c le minimum. Il est présentement 16h27 et nous sommes toujours sans nouvelles. Je trouve celà irresponsable et non professionnel. On verra la suite et en suivra un nouveau commentaire pour compléter un avis final sur cet hôpital. 17h05: On est retourné voir le desk pour leur demander a parler au doctor et la réceptionniste par la suite été accueillante et a pû remarquer nos inquiétudes. Elle a appelé pour demander de dire au médecin de venir nous rencontrer. 17h30: on nous informe que ma mère est au soin intensif sans plus. Pas très rassurant. 18h09: Le medecin nous rencontre pour nous faire un constat de la situation. Bonne nouvelle, ma mère a eu une hémorragie et finalement tout s'est bien passer. Ouf! Un 2e souffle nous fait renaître. Mon avis final: 4 étoiles pour l'explication et la gentillesse tardive du médecin. 5 étoile pour la secrétaire compréhensive. Maintenant a vous de juger. 13 juin 2018.... L'opération s'était mal déroulée et les conséquences ..........(a suivre pour la suite des événements prochainement)

Jose M. Lata

Had to wait 45 minutes for a tyleneol when i broke my ankle. The nurses are nice but the orthopedic doctors are useless and give you attitude as if they were better than you

nancy caron

(Translated) The specialists are very competent. Emergency room nurse yelled at me, how much you weigh????‍♀️. It's not my weight that bothers but ayoye. During an exam which lasted about thirty minutes, the secretary came to talk about her weekend with the technicians. She has no business in the examination room. It's not chic chic. (Original) Les spécialistes sont très compétents. Infirmière à l'urgence m'avait crié, combien vous pesez????‍♀️. Ce n'est pas mon poids qui dérange mais ayoye. En examen qui durait une trentaine de minutes, la secrétaire venait jaser de sa fin de semaine avec les techniciens. Elle n'a pas d'affaire dans la salle d'examen. C'est pas chic chic.

La Flame Yamato

Horrible hospital. Spent 12 hours there without seeing a doctor!

Mirwais Haidari

For pregnant women that has fever and should wait for 15 hours which is really not easy. this is the worst hospital in montreal.

Daniel Villeneuve

(Translated) My father was recently hospitalized and the nursing staff took good care of him. For my part, all the people I came into contact with were very warm; whether it is security, administrative or nursing staff. Same story with my mother. We are very satisfied with the care and service obtained. (Original) Mon père a été hospitalisé récemment et le personnel soignant s'est bien occupé de lui. Pour ma part, tous les gens avec qui j'ai été en contact étaient très chaleureux; que ce soit le personnel de la sécurité, administratif ou soignant. Même son de cloche du côté de ma mère. Nous sommes très satisfaits des soins et du service obtenus.

Naim MASTOURI

(Translated) Service close to Zero, (Original) Service proche de Zéro,

Jonathan Brochu

(Translated) Limited access during the night: doors in front of the locked parking lot between 12:30 a.m. and 5:45 a.m. and also alongside Taschereau Boulevard. This information is only given to you when you arrive at the door. You have to go to the emergency room, but you are not told anywhere that it is THE ONLY OPEN DOOR to enter. So go around the hospital overnight with a baby in your arms during a snowstorm = really very unpleasant. It is a hospital, not a bank. Also, like 99% of all Quebec hospitals, the wait varies between 7 a.m. and 3 p.m. (no joke). (Original) Accès limité durant la nuit : portes en face du stationnement barrées entre 00h30 et 5h45 et côté du boulevard Taschereau aussi. Cette information ne vous est donnée qu'une fois rendu à la porte. Il faut se présenter à l'urgence, mais on ne vous indique nulle part qu'il s'agit de LA SEULE PORTE OUVERTE pour entrer. Alors faire le tour de l'hôpital durant la nuit avec un bébé dans les bras en pleine tempête de neige = vraiment très désagréable. C'est un hôpital, pas une banque. Aussi, comme 99% de tous les centres hospitaliers du Québec, l'attente varie entre 7h et 15h (pas une blague).

Younis Sowaity

0 star is more than enough for you people! The staff works on a robotic scheme, no updates, no respect for visitors, and most importantly RACIST! This hospital should change every single staff in here!

Talha Iqbal

The nurses are terrible with a horrible attitude they really don’t care about you. The hospital’s system is beyond awful. No one should be waiting 8 hours. The external clinic is also the most dysfunctional place i’ve been at.

archive files

Sat there for 12 hrs just to be told they lost my info and that I had to start all over again, worst experience of my life, somebody should honestly sue these people... AVOID THIS PLACE AT ALL COSTS

Harry Papageorgiou

Waited 20 minutes on hold just to make an appointment, that's fine. Someone answers, asks me the name the of the doctor, says something incomprehensible and hangs up.

Monique Lafleur

(Translated) Congratulations on your superb organization going to the emergency room on Sunday January 15th, in 5 hours seen by the doctor, taking a blood test and scanning everything in 5 hours (Original) Félicitations pour votre superbe organisation passer aux urgences dimanche le 15 janvier, en 5 heures vu par le médecin passer prise de sang et scan tout ça en 5 heures

Nairy Simonian

Bad in bones fixing almost lost my left foot

Claire Charneau

(Translated) I am flabbergasted by the lack of humanity. Why cannot a person presenting to the hospital, therefore ill, be accompanied !! It is a total aberration. I understand the health context but the fact remains that if the person who accompanies is positive for Covid, the patient is probably also ... When we are sick, we need someone to help us, if only to get a coffee or something to eat considering the MANY hours spent in the emergency room. In addition, a sick person is vulnerable and is not necessarily able to express his needs, and without considering the medical errors that arise ... If a person is there, he can at least ensure that he receives care. and that she is treated well. (Original) Je suis sidérée par le manque d'humanité. Pourquoi une personne se présentant à l'hôpital, donc malade, ne peut pas être accompagné!! C'est un aberration totale. Je comprends le contexte sanitaire mais il reste que si la personne qui accompagne est positive au Covid, le patient l'est sans doute aussi... Quand on est malade, on besoin de quelqu'un pour nous aider, ne serais-ce que pour aller chercher un café ou quelque chose à manger considérant les NOMBREUSES heures passé à l'urgence. De plus, une personne malade est vulnérable et n'est pas nécessairement capable d'exprimer ses besoins, et sans considérer les erreurs médicales qui surviennent... Si une personne est là, elle peut minimalement s'assurer qu'elle reçoit des soins et qu'elle est bien traitée.

Michel vachon

Fast, and we'll organized

montreal o

Nop!!

Thomas Wells

(Translated) My mother had the operation there and the nurses neglected her she suffered martyrdom even after the operation and we let go even if she was not in a state to come back and that prescription for painkillers was very weak I was honestly angry and saddened for my mother (Original) Ma mère c'est fait opérer la bas et les infirmières la négligeait elle a soufere le martyre même après l'opération et l'on laisser partir même si elle n'était pas en état de revenir et ça prescription pour les anti douleur était très faible j'ai été honnêtement fâcher et attristé pour ma mère

Lucie Bernier

(Translated) If I could not put any star I would I have never seen a hospital so bad ... my boyfriend waited 13 hours of time. When there was a change in number, the nurse changed his category and told him that it was nothing 1pm and that the average is 24 hours. In short, she told him that he had come here for nothing and that he had nothing. ANYTHING!! AVOID GOING THERE !!!!!! (Original) Si je pourrais ne mettre aucune étoile je le ferais je n'ai jamais vu une hôpital aussi nul...mon chum a attendu 13h de temps. Lorsqu'il y a eu changement de chiffre l'infirmière l'a changé de catégorie et lui a dit que ce n'était rien 13h et que la moyenne c'est 24h. Bref elle lui as dit qu'il était venu ici pour rien et qu'il n'avait rien. N'IMPORTE QUOI!! ÉVITEZ D'Y ALLER!!!!!!

Casey Bergin

Honestly you'd be better to self diagnose and self medicate. Adult with 4 day high fever brought in by ambulance and presently at 14 hours. Inept, inefficient, indifferent and ignorant

Kelly O_keefe

This is a terrible place. The doctors do not care what happens to the patients. Please, if you have a love one here - make sure to move them. The patients basically have to watch out for each other.

James B

There is no response or respect about your time

naser gelichkhani

In my visit the triage nurse hardly understood english, and wrote false report which was also falsely understood by the doctor who did not clear it up with me. On a high blood pressure visit, they forced a covid 19 test on me, gave me wrong medication, made me strip in front of group of people and kept me overnight all against my will and the medical examiner regarding my complaint wrote a false report to justify the action. Too bad for such upfront clean hospital to have some incompetent staff to my surprise even more incompetent medical examiner .

slvie gagnon

(Translated) I was hospitalized on August 13, 2021 in the observation service and I was poorly received particularly by a PAB with the first name of Céline, she refused to give me her last name. A very rude, abrupt and directive person who does not know how to talk to patients. She enters the room in the morning without greeting me, I greet her twice without getting an answer, she opens the neon lights without worrying about my presence, as if I was not there. When I left I asked that they lead me to the exit, she asks me why, I answer that I do not have the strength nor the breath to walk all the way and she answered I have my trip and take me back anyway. received very good care from the doctors, PAD team and night nurses, but I cannot say the same for the day team. (Original) j'ai été hospitaliser le 13 aout 2021 au service d'observation et j'ai été mal reçu particulièrement par une PAB au prénom de Céline, elle a refusé de me donner son nom de famille. Une personne très impolie, brusque et directive qui ne sais pas parler aux patients. Elle entre dans la chambre le matin sans me saluer, je l"ai saluer a deux reprises sans obtenir de réponse, elle ouvre les néons sans se préoccuper de ma présence, comme si j'étais pas la. A mon départ j'ai demandé qu'on me conduise a la sortie, elle me demande pourquoi, je répond que je n'ai pas la force ni le souffle pour marcher tout ce chemin et elle a répondu j'ai mon voyage et me reconduit malgré tout. J'ai reçu de très bon soins des médecins, de l'équipe de PAD et d’infirmières de nuits, mais je ne peut pas en dire autant de l"équipe de jour.

Jonathan Tremblay

(Translated) Endless wait of more than 12 hours. Patients are called in who wait 2 hours to see no doctor. Shame on you. (Original) Attente interminable de plus de 12 heures. On appelle des patients qui attendent 2 heures pour ne voir aucun médecin. Honte à vous.

Marie

(Translated) I had my first childbirth at this hospital a month ago. Before that, I was desperately looking for reviews of hospitals in the area specifically relating to childbirth. So I wanted to share my experience if it can help other women! The support by the nurse throughout the labor was more than perfect, I would have thought I was with a member of my family because she was so kind, caring, giving good advice ... she was just amazing! The doctor who delivered my birth was awesome too! Nurses after childbirth the same, gentle, kind, helpful, smiling ... we had a private room which was great! A small chair-bed is in the room so that dad can also rest. Access to a bath during work, showers are also nearby for the following days. We live in Sorel and went to Charles Lemoyne for the delivery and we will do the same thing again if we have a next child (Original) J’ai vécu mon premier accouchement à cet hôpital il y a un mois. Avant cela, je cherchais désespérément des commentaires sur les hôpitaux de la région concernant spécifiquement les accouchements. Je voulais donc partager mon expérience si cela peut aider d’autres femmes ! L’accompagnement par l’infirmière tout au long du travail était plus que parfait, j’aurais cru être avec un membre de ma famille tellement elle était gentille, attentionnée, donnait de bons conseils... elle était tout simplement incroyable ! La docteur qui a fait mon accouchement était également géniale ! Les infirmières après l’accouchement même chose, douces, gentilles, aidantes, souriantes ... nous avions une chambre privée, c’était très bien! Un petit fauteuil-lit est dans la chambre pour que papa puisse également se reposer. Accès à un bain pendant le travail, des douches sont également pas loin pour les jours suivants. Nous demeurons à Sorel et sommes allé à Charles lemoyne pour l’accouchement et nous referons encore la même chose si nous avons un prochain enfant

Leslie Lavigne

They have good Advil

Sandra Kim

Get prepared to wait 5+ hours at the emergency (unless you're dying), but once they take you in, you're in good hands. I was hospitalized for two weeks and was taken care by the most highly qualified specialists.

Manuel Rodriguez

slow slow

Alliyah Matthews

My health must not matter. If you actually need any kind of help, avoid this hospital like it's the plague or Covid-19.

Ella James

It's the worse. Go somewhere else

Mathieu Loiselle

(Translated) We were not told anything from triage until observation. They take a patient who is struggling to walk to the toilet and don't check when he comes out. When patients have to help other patients because all the staff are on computers ... You know our health system is doing great (Original) On ne s'est rien fait dire du triage jusqu'à l'observation. Ils amènent un patient qui a de la misère à marcher à la toilette et ne vérifient pas quand il sort. Quand des patients doivent aider d'autres patients car tout le staff sont sur des ordinateurs... Tu sais que notre système de santé va super bien

Anthony Vucko

Terrible customer service. A few months ago I had a big problem with my eyes. They couldn't help me. They sent me to a clinic. Bad customer service. Then I called my doctor to help me, Dr irith lebovitch and she refused to send me to an eye doctor. The Charles le Moyne hospital doesn't care about patients. Very bad customer service. Don't go there!

Melissa Sinclair

(Translated) Looks stupid to the gentleman who answers the call for orthopedics! Service and your voice is mediocre. ???? (Original) Bel air bête au monsieur qui répond à l'appel de l'orthopedie ! Service et ton se voix médiocre. ????

Sophie Caldwell

Wow I am really impressed. I walked in with extreme back pain from sciatica and although there is a long wait they decide to put me on a stretcher in a little room while I wait so I am more comfortable . I've been here many times before and never really received bad service but this time was awesome. Thank you

jean christian

(Translated) Professional team, good organization. (Original) Équipe professionnelle, bonne organisation.

Justin Burgess

I came in with the mumps 2hours ago and I have been seen by the triage nurse whom was very kind and professional, the inscription whom took my information and rechecked with me after each bit to make sure it was correct, and I've been to the doctor where they have taken my blood and scheduled me for a scan. All staff is kind and considerate and I feel completely at ease and cared for as a patient here.

Hector

Full of ladybugs in the room

Jennifer A

Over 8hrs wait time zéro idea what is happening in pain and nobody is seeing me

Bashir Majidi

to slow

Angela Gadre

Horrible experience. We were waiting for 6 hours to meet with a doctor and left the emergency room after we have been told that we have to wait at least 3 more hours. Worst experience in my life.

John Wundele Sr

(Translated) I arrived at the CHCLM ICU via the CH Valleyfield. I was in respiratory distress due to severe hypoglycemia. The doctor Dr Denis Poirier and the nurses Émilie, Camille, Geneviève and the neurologists provided me with extraordinary care. I came out without any physical and neurological problems. I am very grateful to everyone who helped me recover. A big thank you!!! (Original) Je suis arrivé au CHCLM ICU via le CH de Valleyfield. J'étais en détresse respiratoire dû à un hypoglycémie sévère. Le médecin Dr Denis Poirier et les infirmières Émilie, Camille, Geneviève et les neurologues m'ont fournit des soins extraordinaire. J'en suis sortie sans aucun problèmes physiques et neurologiques. Je suis très reconnaissant a tous/toutes qui m'ont aider à se rétablir. Un gros merci!!!

Annie Vaillancourt

(Translated) My partner, who is athletic and who rides a lot of bicycles, was consulted in the emergency room because he had difficulty breathing. He was told to cycle less and consult with the camu ... my partner had a pulmonary embolism ... (Original) Mon conjoint qui est sportif et qui fait beaucoup de vélos à été consulté à l urgence car il avait de la difficulté à respirer. On lui a dit de faire moins de velo et de consulté au camu.... mon conjoint fesait un embolie pulmonaire...

MohammadAmir ZOMORRODINIA

My wife got here at emergency 11am now it is almost 10pm no dr sees her

nicole levasseur

(Translated) I take a few minutes to mention that I received outstanding service. Despite the work overload; the nurse who took care of me in the night of July 31st to August 1st to always keep her smile and support despite my impatience because you know the pain she does not wait! A big thank you to all and I hope with all my heart that you will take care of her. I was in room 216B. (Original) Je prends quelques minutes pour mentionné que j'ai reçu un service hors pair. Malgré la surcharge de travail; l'infirmière qui a pris soin de moi dans la nuit du 31 juillet au 1er août à toujours garder son sourire et son soutien malgré mon impatience car vous savez la douleur elle n'attend pas! Un gros merci à tous et j'espère de tout cœur que vous allez prendre soin d'elle. J'étais dans la chambre 216B.

René Delisle

(Translated) Operation for gall bladder Monday February 22. Knowledgeable staff and good service Thank you for your good care! (Original) Opération pour vésicule biliaire lundi 22 février. Personnel compétents et bon service Merci pour vos bons soins !

Rob lopsoo

DO NOT GO TO THIS HOSPITAL IF YOU CAN AVOID IT!!! My 82 yr old mother and I waited 11 hours to see a doctor. Her leg was very swollen and her foot was turning black. Turns out she had a large blood clot, and inflamed kidney and had blood and puss in her urine. They didn't bother to take a culture from the urine to see what the infection was until I insisted they do so. She was there for a week and her leg was now cracked and bleeding and seeping mass amounts of puss, but because she had no fever or pain they discharged her. The Dr. was supposed to call me yesterday with the results of the culture so I can get antibiotics and it turns out the hospital doesn't have her file and he's gone on vacation for two weeks. This is what her leg looked like when she was discharged. GO SOMEWHERE ELSE!!!!!! Click on my name to see photos of her leg.

Riley McDade

This hospital should get negative Stars

Victoria Martynova

Worse hospital, avoid it if you can. They say there are two doctors during the night hours, but the line doesn't move at all for 5 hours, there were some movements from 11pm to 12am and after it's just stopped (and I am monitoring not only my number but the whole line). It's my third time here and after each time I tell myself not to come here in the future, but the ambulance doesn't ask what hospital to go, and I am too sick and stressed in the beginning to tell them...

Alireza Kamali

came here 2 time and each time i had to wait 18 hours. first time i came with my dad he broke his neck and he was screaming in the hall ways he was becoming paralyzed and loosing sensation from his hand. i ask tye nurse that he needs help after 2 hours she came and said " he is not gonna die just wait " and left. do not go to this hospital i made a same mistake 2 times. most of the day they dont even have a doctor in emergency.

Nicky Compere

Worst hospital we left after 11 hours of waiting... and we didn't even see a doctor there was only 1. I am VERY disappointed

Ismail Omar

1 star is too much for that place. They dont deserve the 1 star. This could be the worst hospital that i visited in my life. Impolite And unprofessional.

Marie-Ève Leclair

(Translated) I gave birth at Charles-Lemoyne Hospital and I can tell you that I want to go back there for my second childbirth. My overall experience there was amazing. The nurses were amazing. During the "peak" of the pain, there is one of them who pushed back her break to stay by my side, hug me to her and stay present. Another came back to me to give my little boy a hug just because she was happy to see the end product of my work :). They were all wonderful. I had Dr. Sophie Carrière for the delivery and her energy was contagious. I have absolutely nothing negative to say to the staff at this hospital. I had a private room, dedicated and caring employees ... They deserve all the gold in the world. Thank you so much. (Original) J'ai accouché à l'hôpital Charles-Lemoyne et je peux vous dire que je tiens à y retourner pour mon deuxième accouchement. Mon expérience globale a été extraordinaire là-bas. Les infirmières étaient extraordinaires. Durant le "peak" de la douleur, il y a l'une d'entre elles qui a repoussé sa pause pour rester à mes côtés, me serrer contre elle et rester présente. Une autre est revenue me voir pour serrer mon p'tit garçon dans ses bras juste parce qu'elle était heureuse de voir le produit final de mon travail :). Elles étaient toutes merveilleuses. J'ai eu Dre Sophie Carrière pour l'accouchement et son énergie était contagieuse. Je n'ai absolument rien de négatif à dire envers le personnel de cet hôpital. J'ai eu une chambre privée, des employées dévouées et attentionnées... Elles méritent tout l'or du monde. Merci infiniment.

frederic abdelsater

Organized stuff

Marc Vezina

They had no number system for wait times/order, you have to wait for your name to be called. had to stay in the waiting room for 9 hours without being able to leave for fear of missing my name.

Frank Lemarin

I was reading the comments and I'm amazed at the stupidity of most. Don't go to an hospital emergency room with small illness and expect to wait less than 10 or 12 hours. Had an operation without any trouble very good service compared to a certain confessional hospital in Cote des neiges, where they made me wait in an empty emergency room for 12 hours with a burst apendix ( I could have died).

S S

The worst place I ever been. Waited 16 hours in pain, nobody even tolk to me. They don't speak English. In the end, they say, the system is to blame,end there are 60 more people before me.In the waiting room there are no more than 20,and during this 16 hours,was almost empty. I left in tears. SHAME!!!

Melissa

The emergency room is a joke, no doctors or nurses around. Had to leave after 5 hours because a doctor was not available.

Emric Gauvin

Waiting 20h for absolutely nothing is fun

Francine Oss

I arrived here by ambulance at around 12 noon on le jour de la st.Jean Baptiste it was very busy , I was having extreme pain from the left hip to the knee and after waiting 14 hours to b finally seen by a DR. who looked at the computer and said to me YOUR FULL OF OSTEOARTHRITIS ( I am 77 yrs old) I tried to tell him I knew that this extremely pain was new and that I already was on PRESCRIBED PAIN MEDICATION ,he totally did not listen to me and said I will prescribe you stronger pain medication and left that was it. I left in tears took a Taxi ( I usually get a Transport Adapter)but at 4 am that is not possible.In so much pain that morning went to another hospital in Emergency and within 1 hr.was seen by a woman Doctor I told her all that happened and she immediately sent me to Xray+ Scan and results were FRACTURED SPINE. L2 and L3. can you imagine the pain I was suffering,,,,,,, NEVER want to step into Charle LeMoyne. really its NOT THE HOSPITAL its the Doctors &staff that I blame .

Carolyn Emond

(Translated) It s on it is a hospital, all hospitals are long. But not absent, the staff impressed me super fine and fine, me who after 40 hours without sleep spoke in French and English in the same sentences. They all try to communicate in English Wow !! Also, doctors Vincent and Turcotte in the emergency room took the time and had no luck, and we did extra exams. Who without had n would not have discovered ..... Thank you to our GUARDIAN ANGELS !!! ❤️ (Original) C est sur c est un hopital, tous les hospitals c est long. Mais non absent, le personnel m'a impresionner super fin et fine, moi qui après 40 heures sans sommeil deparlais en français et anglais dans la même phrases. Il ont tous essayer de communiquer en anglais Wow!! Et aussi les docteurs Vincent et Turcotte a l urgence ont pris le temps et ont pas pris de chance m on fait des examen d extra. Qui sans eu n aurait pas decouvert..... Merci a nos ANGES GARDIEN!!! ❤️

Mike Michaud

(Translated) Having been able to give less than one star I would have done. My wife has a periodical urinary tract infection, we go to emergency because this time, her problem is not resolved after 13 days and 2 different …

Wassim

Worst hospital for emergencies ! Nurses rate your level of emergency on a scale from one to five once you arrive, one being the most urgent. They are the worst judges. They gave me a 4 when both my eyes were infected and I could barely see and my situation was getting worse the longer I waited. Basically I waited 16 hours to have the doctor look at my eyes and write me a prescription for antibiotics. Worst place ever, especially the nurses who claim to be professionals but are not and have terrible judgement when it comes to emergency level rating. Would Definitely NOT recommend this hospital to anyone, they don’t even deserve 1 star.

luis henrique

Horrible place, as all health system in Quebec. What is not horrible is my money when they take from me to pay their salaries.

Iraj Najafi

Shittiest staff specially surgery department.

二蛋

Very bad experience in this hospital. My daughter was hurt in school, the wound is deep and bleed a lot, so we wen to the emergency. The nurse is incredible cold and impatient, she even did not carefully clean my daughter's wound even if we told them she was hurt by a metal stick and we did not know whether it is rusty.. She put a band it on the wound and asked us to come back the next day morning. we found the band-it is not put on the wound part. Incredible service never seen.

xw o

very good. doctors are very nice，also they are very busy，everyday work very hard，also ，need to take care of a lot of paticents ， not easy，hope to understand them . 万分感谢????????????……thanks doctor loriot （Clinique exerterne ）

Alexandre Soucy

(Translated) Triage attendant tells me to come back if I ever have symptoms when I ask for an emergency thetanus bite ... telling me I'll wait 12 hours Canadian emergency protocol calls for immediate treatment So I went to the hospital in st-jean-sur-richelieu where I had the necessary care in 5 minutes (Original) La préposé au triage me dis de revenir si jamais j'ai des symptomes lorsque je demande pour une piqure d'urgence contre le thétanos... me disant que je vais attendre 12 heures Le protocol d'urgence canadien impose un traitement immédiat Je suis donc aller a l'hopital a st-jean-sur-richelieu ou j'ai eu les soins necessaires en 5 minutes

Halsey Mask

Horrible birthing experience. Super stressful experience for a super easy birth. Will not repeat for baby 2!

Lucie Gouin

The only reason I gave one star is because without a star you can't write a review. I hated this hospital when my mother died here in 1997 and I hated even more now that my brother is being treated here for cancer. This is the worse hospital ever. There is one in one hundred nurse that shows compassion. It is dirty and finding someone to help is a joke. His sheets haven't been changed in over a week....the floor was covered with water and is so dirty...you ask a nurse for something and you get the feeling you are bothering them.....if I had money I would transfer him to cancer for America in the USA. This is unacceptable and I will take his story and how poorly he is cared for to all the media's available.

Barbara Hoeferer

One of the worst hospitals I've ever experienced ! Would not recommend! If you want to be treated friendly and in a desent time, go somewhere else. Had an accident about 3 years ago and needed some scans. "Leave your papers with us, we'll call you", they said. Same thing when I called for a follow up. STILL nothing. Finally, after I couldn't move my arms properly, and they got nump and painful, I went to an other hospital, and look at that, within a month, all done. My spine is demaged, could have had it fixed before it got that bad.

Asma Azrour

(Translated) Excellent emergency service, despite the traffic and the small glitches that may arise at times, they take the time to respond to all our concerns. (Original) Excellent service a l'urgence, malgré l"achalandage et les petits pépins qui peuvent survenir par moment, ils prennent bien le temps de répondre à toutes nos inquiètude. 11/10

Alain

(Translated) I am currently at the charles lemoyne hospital, I had hip surgery 3 days ago and I can tell you that I received very very good care and the staff are very warm and comforting. the employees are very professional, so bawlers refrain. (Original) Je suis présentement à l'hôpital charles lemoyne , j'ai été opérer à la hanche il y a 3 jours et je peux vous dire que j'ai reçu de très très bon soins et et le personnel est très chaleureux et réconfortent. les employé sont très professionnel, alors braillards s'abstenir.

G A

Excellent

Guillaume Gervais

Waited for 5hrs in the ER then transfered into a room waiting for the doctor. 2 hours waiting. Really bad service. No information given.

massinissa boudinar

(Translated) Really a big nonsense 8 hours of waiting so far with 5 to 6 patients in the waiting room and there we are not reaching the end and not even someone to give you a painkiller this health system is downright lamentable to redo if there was a grade less than its I will have awarded (Original) Vraiment un grand n’importe quoi 8h d’attente jusqu’à présent avec 5 à 6 patient dans la salle d’attente et là on est pas arriver au bout et même pas quelqu’un pour te donner un antidouleur ce système de santé est carrément lamentable à refaire si y’avais une note moins que sa je l’aurai attribué

Android Account

(Translated) Our children had an unknown infection. The doctor sent a sample to this hospital for analysis to find out which antibiotic to prescribe. The doctor tells us it takes 3 days to get the results And guess what? They lost the samples after 3 days of agony and nightmare !!! ??? Luckily we took our children to another hospital for treatment because waiting for the results our children could have died !!! Incredible but true. (Original) Nos enfants avaient une infection inconnue. Le médecin a envoyé à cet hôpital un échantillon à analyser pour connaître quel antibiotique prescrire. Le médecin nous dit que ça prend 3 jours pour avoir les résultats Et devinez quoi? Ils ont perdu les prélèvements après 3 jours d'agonie et de cauchemar!!!??? Par chance nous avons amené nos enfants à un autre hôpital pour se faire soigner car avoir attendu les résultats nos enfants auraient pu mourir!!! Incroyable mais vrai.

Richard Fenney

11 hrs and still waiting in er poor lady

Thomas BINOT

(Translated) Emergencies are truly catastrophic. Very poor management which is scary…. More than 12 hours of wait and no doctor in sight… (Original) Les urgences sont vraiment catastrophiques .une très mauvaises gestion qui fait peur ….plus de 12h d’attente et aucun médecin de vu …

Mylaine Dejean

(Translated) If it would be from me I would put 0 stars. I strongly advise against this hospital. The staff are incompetent then the waiting time extremely long. Very disappointed. (Original) Si ça serait de moi je mettrais 0 étoiles. Je déconseille fortement cette hôpital. Le personnel est incompétent puis le temps d'attente extrêmement long. Très déçu.

Helene D.

Please read. After 12 hours of waiting, I got admitted into an observation room as I had shortness of breath, taquicardia, bloating, and severe fatigue. They did blood tests, X-ray, MRI, ultrasounds, and the cardiologist (Dr Boileau) discharged me next day saying everything was ok, that it may be stress! I kept feeling bad so I got an appointment with my family Doctor. Turns out I have hepatic steatosis and bibasilar atelectasis in my lungs. They saw that in the x-ray at the hospital and I can't believe they didn't tell me anything! Also, my ALP and AST levels (liver), my white blood cell count, and the D-dimers test was really elevated. All these tests were done at the hospital, and because they ruled out a blood clot, they told me to go home without explanation. I wish the Director of that hospital is aware of what happens there. I wish everybody who reads this think twice before going to that hospital which is the mother of negligence. This should be illegal!

Diane Dawson

Myself , my husband and 2 friends were is a car accident and taken to Hospital Charles-le Moyne by ambulance . We were all treated with kindness and respect despite our language barrier . We quickly were x-rayed for neck and back injuries and left feeling we have received excellent care.

A P

mockery of people, no professionalism and poorly educated staff ????????

Square Fish Phyllis

BEWARE, this is the equivalent of a kill shelter for animals! They threaten to take people off life support, without any consent from the family. A special place in Hell is saved for the people running this place, and many of the poor excuses for "doctors" working here. Dr. Nguyen, specifically, is quite incompetent and useless, how he ever became a doctor is a mistery.

karim El Batrik

(Translated) A big thank you for the excellent service in Pediatrics for my 10 month old man. From the exceptional secretary who made an appointment 3 hours after my call, to the friendly doctor who received us quickly, passing by the nurses who were always smiling and competent without forgetting the radiologist ... In 3 hours we were out ???? But No, may not have returned our stroller in the waiting room ..;) And c the last of my concerns !!! (Original) Un gros merci pour l'excellent service en Pédiatrie pour mon ti homme de 10 mois.. De la secrétaire exceptionnelle qui nous à céduller un rdv 3h après mon appel, au médecin sympathique qui nous à reçu rapidement, en passant par les infirmières tjs souriantes et compétentes sans oublier les radiologiste...En 3 heures nous étions sorti ???? Mais Non, ont peut pas rentrer notre pousette dans la salle d'attentes.. ;) Et c le dernier de mes soucie!!!

mashal rahgostar

(Translated) Today, I went there around 12:05 in the afternoon and I left the hospital at 2:00 in the morning without being able to consult a doctor after 14 hours of presence.IMAGINEZ VOUSz! the staff members were extremely rude …

florence laisné

(Translated) When you call to politely ask what is the # of people in the emergency room to make you say exactly 'well I can tell you but it changes absolutely nothing fak ...' with a hyper scornful tone and then ask again kindly the number, for the simple purpose of knowing and that we answer you 'well I told you! It doesn't change anything but nobody wants to believe me fak !! '. I understand that the # won't change anything, but there is a way to answer people who quite respectfully ask a simple question. Not possible the lack of professionalism. A nice big 0 for this woman who clearly doesn't like her job. (Original) Quand tu appelles pour demander poliment quel est le # de personnes aux urgences pour te faire dire exactement ' bin j'peux vous l'dire mais ça change absolument rien fak...' avec un ton hyper méprisant pour ensuite demander encore une fois gentillement le nombre, dans le simple but de savoir et qu'on te répond 'bin j'vous l'ait dit! Ça change rien mais personne veut m'croire fak!!'. Je comprends que le # changera rien, mais il y a une façon de répondre aux gens qui demandent d'une manière tout à fait respectueuse une simple question. Pas possible le manque de profesionnalisme. Un beau gros 0 pour cette femme qui n'aime clairement pas sa job.

Marie-Eve Le Scelleur

(Translated) 16 hours waiting to see a doctor. The reassessing nurse who tries to convince the patient to leave and go to endure his pain and wait for it to pass, while the symptoms correspond to those of a serious reaction to a …

Muf Abu

It is very bad service hospital I seen in my life. I don't suggest this place for anyone.

Lei Leichdei

This hospital is so dirty you might actually get sicker by waiting around. The service was on par with the cleanliness, my little girl nearly died, the overflow of smelly patients caused them to botch her consultation. This hospital should issue a directive asking patient to bather prior to visiting. The place smelled like the Middle Ages in Europe. Stay far far far away. If you can't, bring a mop, some burning sage and a witch doctor. I assure you, you'll get better service from this get up than from Charles Lemoyne.

Marie Murphy

(Translated) OK ... long wait at the emergency ... my father who had just done an ICT had to wait 15 hours sitting on a wheelchair ... I accompanied 2 relatives in their last days and this hospital has very little empathy for families ... the 1st died next to a handcuffed prisoner And for the 2nd, the head nurse came to tell us angry that we did not have the right to sit on the bed next door (an attendant had kindly offered to use it since we were all sitting on the ground to watch our dying) it leaves a bitter taste in the throat ... Expensive parking and all the surrounding streets are "vignette" or no parking ... at the price charged it should provide a guided tour of the place .... (Original) Bof...attente longue à l urgence...mon père qui venait de faire un ICT a du attendre 15 heures assis sur une chaise roulante... J ai accompagné 2 proches lors de leurs derniers jours et cet hôpital n a que très peu d empathie pour les familles...la 1ere est décédée à côté d un prisonnier menotté Et pour le 2e ,l infirmière en chef est venue nous dire fâchée que nous n avions pas le droit de nous asseoir sur le lit d à côté (une préposée nous avait gentiment offert de l utiliser puisque nous étions tous assis parterre à veiller notre mourant) cela laisse un goût amer dans la gorge... Stationnement coûteux et toutes les rues avoisinantes sont "vignette" ou interdiction de stationner ...au prix chargé il devrait fournir un tour guidé de l endroit....

Liliane Martineau

(Translated) Waiting in the ER at 7 am for a P2 is very long but from the care by the emergency physician and the surgeon, very good service. (Original) Attente à l'urgence de 7 heures pour une P2 c'est très long mais à partir de la prise en charge par l'urgentologue et la chirurgienne, très bon service.

M Haki

Very bad experience with hospital emergency, bad service and people, won't ever come back!

Michel Hurd

(Translated) Dedicated team and good understanding between team members. We are in good hands (-: (Original) Equipe devoué et bonne entente entre les membres de l'equipe. On est entre bonne main (-:

vh hiepuct

(Translated) Poor telephone communication. The line was cut while we wait. I have tried several times but it is the same. I couldn't contact the department we want to talk to. We never come to this hospital. (Original) Mauvaise communication téléphonique. La ligne était coupée lors qu'on attend. J'ai essayé plusieus fois mais c'est la même. Je ne pouvais pas communiquer avec département qu'on veut parler. On ne vient jamais cet hôpital.

Diane Piché

(Translated) Bravo for the administrator who redid the emergency !! An aberration; 2 toilets for all the emergency, I who was there for a possible liver stone I vomited and was in diarrhea ... the fingers passed meien across the toilet paper, I washed the floor with hand towels. I had to collect my stools and wash the basin in the sink in addition to the vomit. I stopped the details there, I do not know yet if I have a stone (after 2 days in the emergency) but awaiting results for c difficile or bacteria of the same kind. Good luck to those who followed me to the bathroom (Original) Bravo pour l administrateur qui a refait l urgence !! Une aberration; 2 toilettes pour toute l urgence, moi qui y étais pour une possible pierre au foie je vomissais et étais en diarrhée...les doigts me passaien à travers le papier de toilette, j ai lavé le plancher avec des essuies mains. J ai du faire ma collecte de selles et laver la bassine dans le lavabo en plus du vomis. J arrêté là les détails, Je sais pas encore si j ai une pierre (après 2 jours à l urgence) mais en attente de résultat pour c difficile ou bactéries du même genre. Bonne chance à ceux qui m auront suivis à la salle de bain

Raph Franco

More than 13 hours to be seen by a doctor in the ER, if you can’t handle public health properly, make it private, I wouldn’t bother having other choices

Brigitte Pauze

I was treated there a year ago. They did numerous tests. I met a rheumatologist the very next day after being in the emergency. I had all the tests necessary and then some. I was sent to see the pulmonologist within 2 hours of seeing the rheumatologist, no appointment ! Ever saw two specialists within one day? I was told I needed a biopsy...they called an hour later to schedule me 3 days later. At one point, I was thinking ''Am I the only patient in this hospital?" They were AMAZING and having a bad experience with ONE doctor is not a reflection of what this hospital is all about. No hospital is perfect and I'm sure they've had bad cases like anywhere else. In my case, I was lucky to be treated there and would recommend it in a snap.

Deanna Provost

I was very angry today at the emergency room in Charles Lemoynes hospital. Most of the staff were excellent, there were wait times but that is expected. I was there because my husband and sister convinced me to go on Monday evening because I was having trouble breathing, that was fine, diagnosed with hyperventilating, apparently you can hyperventilate while sleeping because I woke up that way. But some of my blood work was high so they wanted to do some more tests, I didn't think they were necessary but they wanted it and my husband wanted to be safe. The Dr. wanted to keep me overnight because I couldn't talk, this is due to a brain issue and I didn't feel I would get a good sleep there so we came home, I am on a wait list for brain surgery. So we went back when they called, I did the test and as expected it was okay, so I wanted to go home. But the Dr. who talked to me said that they see patients that exaggerate their symptoms to get surgery faster and that "language doesn't work like that". It was suggested that I go back to the waiting room to wait to see neurologists, the neurologists told me 2 weeks ago that there was no more that they could do. And I was not waiting hours to hear that again. I was there for my breathing, not my brain. So I signed myself out and left. That Dr. was in my opinion basically calling me a liar and that I was making up symptoms. My trust with that hospital is shaky now. The nurses and the technicians have been very good to me, as well as some Dr.'s. I don't know what his name was and I doubt it matters, but I hope that he never talks to a patient that way again. I still can't talk by the way, and if I were to make up symptoms, my voice is the very last thing I would fake. I was a music teacher, involved in choirs that I loved. For now that is gone, I don't know if I will get it back. I would never fake that. I am very upset, hurt, and angry over this experience.

Renee Vallieres

(Translated) Following a heart attack, I went to the emergency room of Charles Lemoyne hospital. From my arrival on Monday March 1, 2021 until my release, Thursday March 4, 2021, I was treated with professionalism and dedication by all the staff regardless of the status of the individuals who intervened for my well-being. I highly recommend this hospital center. (Original) Suite à un malaise cardiaque, je me suis rendue à l'urgence de l'hôpital Charles Lemoyne. Dès mon arrivée lundi le 1 mars 2021 jusqu'à ma sortie, jeudi le 4 mars 2021, j'ai été traité avec professionnalisme et dévouement par tout le personnel peu importe le statut des individus qui sont intervenus pour mon bien-etre. Je recommande fortement ce centre hospitalier.

Nicolas Favier

(Translated) Fast sorting. 5h to be supported p3 by cons all analyzes are done quickly and for the final results in emergencies 40 minutes. The medical staff is pro active and empathetic except for the inscription which is unpleasant. (Original) Triage rapide. 5h pour être pris en charge p3 par contre toutes les analyses sont faites rapidement et pour les résultats finaux aux urgences 40 minutes. Le staff medical est pro actif et empathique sauf a l'inscription qui est désagréable.

Chopinus Co

(Translated) Non-assistance to people in distress and discrimination against people with disabilities. Sincerely, 0 stars! ... and don't provide a mask of the right size ... if you don't have a good immune system and you are forced to move to a place like this ... (Original) Non-assistance à personne en détresse et discrimination envers les personnes avec handicap. Sincerement, 0 étoile! ...et ne fournissent pas de masque de la bonne grandeur... tsé quand tu n'as pas un bon système immunitaire et qu'on te force à te déplacer dans un endroit comme ça...

HEIKA SILVEIRA

Big improve since last year.

Ted Koutsouflakis

I've been here for 14 hours ????, came in with chess pain, dizziness and very high pressure. Been to triage 4 time's and this morning the nurse told me that they don't treat for high blood pressure here and that I should go see my family doctor..IT'S MY FAMILY DOCTOR THAT SENT ME HERE. I'm still waiting

Benaf Faheez

Very bad, absolutely bad. I don’t like this hospital. Especially ‘la Clinique extrene de pediatrie ‘ whenever I call for taking an appointment. They aren’t not taking my calls after half an hour when they pick up my calls, they put me on hold for 30 minutes and after they says that have no places.and this happens with me several time.This is horrible. I experienced the personals who are taking care of calls, they don’t do their job well, they are always talking with each other and walking around. I saw them, when I was present there.

Francois LETEUR

(Translated) The worst hospital I have seen in my life, no respect for human beings, just for their cash, even in third world countries I have seen better service (Original) Le pire hôpital que j'ai vu de ma vie, aucun respect pour l'être humain, juste pour son cash, même dans des pays du tiers monde j'ai vu un meilleur service

?

There is no doctor for walking .They examin just patients come with ambulance. After 5 hours they just call 3 walking patients. 67 patients wait to visit doctor and a lot go to find another hospital. I NEVER COME HERE.

Emmanuelle côté

(Translated) I didn't stay there long, but the nursing assistant who took care of me was very nice !! Very fast sorting !!! (Original) Je n'y ait pas resté longtemps, mais l'infirmière auxiliaire qui m'a pris en charge était très gentille!! Triage très rapide!!!

Mustafa Kazi

Horrible service, I wish I could put zero

Rick Chen

broken system

Sam Jackson

This hospital has its issues but the personnel is really considerate and devoted. They saved my father's life on two occasions. The nurses and doctors were very professional and caring. He stayed in the cardiology section and in the observation section.

Sex Robinson

Was coughing up blood but apparently that must be very low priority, after a full day of waiting I decided to go back home :( Shows you just how bad the public system is, go by ambulance or dont go at all

It Maramice

Mama scared and crying when they used to lockdown us and beat the shitout of people at visiting hours.

Marc A

(Translated) Really very long. more than 6 hrs not yet seen doctors. Well done symmetry of health. The animals on the vet treat better than us. . Not normal a patient on time. (Original) Vraiment très long . plus de 6 hrs pas encore vu de médecins. Bravo symétrie de santé . Les animaux sur le vétérinaire mieux traiter que nous. . Pas normal un patient a l'heure .

Chris Wiggins

My husband Stephen had knee replacement surgery on Friday and EVERYONE at the hospital was wonderfull. From the time of arrival to release from the hospital we were treated with kindness regardless of the fact we are anglophones. My sincere thanks!!!!

Dada army

Had to wait 12 hours and i am still waiting i got in a seriouse accident Awfull

Marieve Loisel

(Translated) I went with my 2 week old son for chest indrawing and coughing. At 10:15 am we were in triage with two really nice nurses and at 10:45 am we met the doctor (again super friendly and very reassuring.) At 11:15 am we were in the car for the return trip! Great service! Thanks to all the staff! (Original) J'y suis allée avec mon fils de 2 semaines pour du tirage et de la toux. À 10h15 nous étions au triage avec deux infirmières vraiment gentilles et à 10h45 on rencontrait le médecin (encore une fois super sympathique et très rassurant.) À 11h15 nous étions dans la voiture pour le retour! Super service! Merci à tout le personnel!

Carole Raymond

(Translated) My 2-year-old son was hospitalized in pediatrics. The staff was ok but I had to ask 3 times that he took off his antibiotic infusion which lasted 30 min. He kept it for 2 hours. Children should not be treated in the …

Bahaa Ghorayeb

(Translated) To tell the truth it is a beautiful Hospital in general, the employees are often very friendly and the medical follow-up of the patients is excellent. But all this is especially after going through the triage phase (I would like to specify that the nurses in the triage are competent and they are much more often nice (them) and nice than nonchalant). However, you should know that going to the emergency room here is not the best idea. If unfortunately the triage nurse had to place you in priority 4 or 5, then get ready to wait in the waiting room for several hours. I am not talking here of 4 or 5 hours, but rather from 7 hours to 2 hours approximately. Not to mention that occasionally certain employee (s) can afford to speak to you with what I deem to be disrespectful. My 72 year old father was placed in priority 4 unfortunately, I went to see him in the waiting room of the hospital. He had already been there for almost 7 hours and hadn't eaten anything since. So I wanted to go ask at registration if it was possible to go with my father to eat something without taking the risk of losing our place. (So just a very broad approximate time of the time left). The employee answered me that she did not have this information in a tone rather irrelevant and that it is necessary to go to ask the nurses of the triage (Knowing that in the past in this same hospital I had made this request at the registration desk and that they had been able to answer me) So I asked him the question, telling him that even if the answer was very approximate it will help me make a decision. She answered me in a rather high and dry tone. "As I already told you, it's at the triage that you have to go and ask." The majority of the bad experiences I had at Charle le Moyne hospital were related to the unreasonable waiting time that I was forced to wait for me and my loved ones. (Original) Pour dire la vérité c'est un bel Hopital de facon général, les employé(e)s sont souvent bien sympa et le suivi medical des patients y est excelllent. Mais tout ça c'est surtout après être passé par la phase du triage (J'aimerai préciser que les infirmières et infirmiers du triage sont compétents et ils sont bien plus souvent gentil(les) et sympa que nonchalant). Malgré tout il faut savoir qu'aller à l'urgence ici n'est pas la meilleur idée. Si par malheur il fallait que l'infirmière au triage vous place en priorite 4 ou 5, apprêtez vous alors a attendre dans la salle d'attente durant plusieurs heurs. Je parle pas ici de 4 ou 5 heurs, mais plutot de 7 heurs à 14 heurs environ. Sans parler qu'occasionellement certain employé(es) peuvent se permettre de vous parler avec ce que je juge être un manque de respect. Mon père de 72 ans a été placé en priorite 4 malheureusement, je suis passé le voir dans la salle d'attente de l'hopital. Il était déja la depuis près de 7 heurs et n'avait rien mangé depuis. Je voulais donc aller demander à l'inscription s' il était possible de partir avec mon père manger un truc sans prendre le risque de perdre notre place. (Donc simplement un temps approximatif très large du temps qu'il reste). L'employée m'a repondu qu'elle n'avait pas cette information d'un ton assez non concerné et qu'il faut aller demander aux infirmières du triage (Sachant que dans le passé dans ce même hopital j'avais effectué cette demande au bureau d'inscription et qu'on avait été en mesure de me repondre ) Je lui ai donc reposer la question en lui précisant que même si la reponse était très approximative cela m'aiderai a prendre une décision. Elle m'a repondu d'un ton assez élevé et sec. "Comme je vous l'ai deja dit c'est au triage qu'il faut aller demander ". La majorité des mauvaises experiences que j'ai eu à l'hopital Charle le Moyne étaient liée au temps d'attente déraisonnable qu'il m'a été imposé d'attendre a moi et à mes proches.

Alex Jones

They hung up on me 3 times. I don't understand

Charlon mamangun

If only you can rate this hospital "ZERO" stars,by far the worst if you have someone dying "DO NOT" bring them here!! People that work there have no capacity or compassion!! "RATCHET SERVICE" MAKE YOU WAIT OUTSIDE WON'T LET YOU IN WITH YOUR LOVE ONES!!! IF YOU WANT TO BE WITH YOUR LOVEONE'S IN THEIR FINAL MOMENTS THIS IS CERTAINLY NOT THE PLACE FOR YOU!!! NOBODY DESERVES THAT!!!

Peter Grumich

Good service received from the staff i recommend this place

Olga

Emergency it's not better for sure than in other hospitals. Was there with a horrible eye pain because of an accident, I couldn't literally keep the eye neither open nor close, it was a HORRIBLE pain. And with that pain I was waiting HOURS in the line and another hour and a half in the actual room (((( At the end the doctor was not able to give me the right medication as I returned at least 3 times after that visit and every time was the same story

Omer Idrees

Probably one of the worst hospitals I have ever come across. Villages in Saudi Arabia have better hospitals and nicer staff than this sorry excuse for a place. We have been there a few times and generally prefer to go to the island even for emergencies. The overall feeling of ickiness permeates the air at this hospital.

Kevin EHenry

Was over at the Charles Lemoyne Hospital this morning ....to visit three persons ....and ended up meeting 8 added persons whom I know. Each had high praise for the staff and services. A first hand account that our Anglophone Community is becoming much more comfortable and feeling welcomed at the CLH.....so a big ???? up...now if they can only do something about that horrible piece of public art on st charles all would be well posted same message on my facebook page Todate I have had over 100 likes and some very positive feedback

Amir Mughal

arrived in ambulance and 9.5 hours later did not see a doctor. as per staff ambulance is just an expensive yellow cab. so why does the ambulance service take you there in the first place? despicable.in the end walked out at 5:30am they should close this place and turn it into a zoo!

coreena Haigh

Broke my hand in 5 places and was told to wait 2 weeks to see the surgeon!!!!????????????????