Reviews of Department of Dentistry, Montreal Children's Hospital (Hospital)

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Poor customer service not accepting their mistakes very rude ....

Ife Agbaje

Great service. Covid protocols are respected

Montreal 514

HiHone and straight up. Always loved them.

Naima Fetayahe

(Translated) paraport to the private dentist there is a big difference, my daughter benefited from a special treatment of her accidentally fractured tooth and I was really satisfied, the aseptic was very good and they use the dam to treat the teeth even if this is a baby tooth.The assistants are also competent. the only wish that they work during the weekend so that our children do not miss school, thank you☺???? (Original) paraport au dentiste privée il ya une grande différence, ma fille a bénéficié d' un traitement spécial de sa dent fracturée accidentellement et j' était vraiment satisfaite, l'aseptie était très bonne et ils utilisent la digue pour soigner les dents même s'il s'agit d'une dent de lait.Les assistantes sont aussi compétentes.le seul souhait ce qu'ils travaillent pendant le weekend pour que nos enfants ne ratent pas l' école, merci☺????

Coleen T

Booking Receptionist is cold and inflexible. The only reason she's still there has got to be because she's unionized, otherwise I don't know why they don't get rid of her. The two stars are for dental staff. Most are nice and the work done is satisfactory. When you can get it. Which takes forever.

Amelie Gravel

(Translated) Very bad experience. Our usual dentist advised us to find a pediatric dentist since my boy had two large cavities and he was rather agitated during the exam. The intervention was made Monday. I had to hold my boy's legs with my body and his hands with mine. He cried all the way while the dentist continued to repair. Traumatic experience for both mother and child. I found it inhuman, I guess they must see so much that they are used to crying. We closed our file and found a dentist who offers sedation (clown nose). Hoping that it will be better for the future ... elsewhere! (Original) Très mauvaise expérience. Notre dentiste habituel nous a conseillé de trouver un dentiste pédiatrique puisque mon garçon avait deux grosses caries et il était plutôt agité lors de l'examen. L'intervention a éte faite lundi. J'ai du tenir les jambes mon garçon avec mon corps et ses mains avec les miennes. Il a pleuré tout le long pendant que la dentiste continuait de faire la réparation. Expérience traumatisante autant pour la mère que l'enfant. J'ai trouvé ça inhumain, j'immagine qu'ils doivent en voir tellement qu'ils sont habitués aux pleurs. Nous avons fermé notre dossier et trouvé un dentiste qui propose de la sédation (nez de clown). En espérant que ça aille mieux pour la suite... ailleurs!

Lupa Duende

I love the Montreal Children's Dental Hospital! I discovered the Children's Dental when my youngest needed emergency care have never been anywhere else since his accident. We lived over an hour away for the first 9 years but I would happily drive by a kagillion dentists and orthodontists because of how friendly, calm, professional, and sympathetic EVERY ONE of the staff members are to patients and their families. Two of my children have extra needs and the dentists, orthodontists, office workers, security guards, and cleaners are ALL really nice people. Before my youngest's accident I had been bringing my children to visit other, closer, dentists and orthodontists but NEVER returned because I am so happy with the treatment my children receive at the Montreal Children's Dental Hospital. This is the way things should be.

Brandon Tabah

Rude staff.

Jim M

amazing caring staff.

Sheila Morrison-Daley

Dr Chang , is a great caring, effective dentist. He's amazing.

Concordia Meng

The secretary doesn’t deal with us politely and respectfully ! I don’t why!!! Is it because they do the job for free as we new immigrants ?!! The only thing that keeps me bring my kids that I don’t have any other choice.

Maryse Menard

(Translated) At least 5 visits so far and I am very satisfied. Dentists and hygienists were very friendly and we knew how to put my boy in confidence every time. Excellent cleaning treatment and follow-ups. They give a lot of explanations if desired. The secretary is like those of hospitals but nothing scary to have 1 star on the overall process! I even already called for an emergency and they saw me the very next day EXCELLENT emergency care which we do not have at the private ... the prices are also VERY affordable because it is not profitable so not the waiting room is not all cute but you do not pay $ 100 more for the decoration ... (Original) Au moins 5 visites jusqu a ce jour et je suis tres satisfaite. Dentistes et hygienistes etaient tres amicaux et on sû mettre mon garcon en confiance a chaque fois. Excellent nettoyage traitement et suivis. Ils donnent bcp d explications si souhaité. La secretaire est comme celles des hopitaux mais rien d effrayant pour avoir 1 etoile sur le processus global! J ai meme deja appelle pour un urgence et il m ont vu le lendemain meme EXCELLENT soins d urgence ce qu on n a pas chez les prives... les prix sont aussi TRES abordable car ce n est pas a profit donc non la salle d attente est pas toute cute mais tu paies pas 100$ de plus pour la deco...

Yianni Christopoulos

Poor customer service and rude staff.

Laleh Soltanian

I had a very very bad experience with this clinic . Terrible customer service. Just be away from this clinic .

Anna Gilbert

(Translated) Very bad experience. The dentist performed a "preventive" examination (covered every 6 months and less expensive). However, the insurance form provided indicated the code for a "full" examination (covered every 3 years and more expensive). When I realized that the dental code entered was for a full exam and not for a regular preventive dental exam, I asked for a correction on the form. Not only have they refused to do so, but they also refuse to admit that they made a mistake while accusing me of making a "fraudulent" request. My boyfriend's uncle is a dentist and he confirmed to me that the code provided is wrong. This is very problematic since I will now have to wait 3 years before I can receive a full exam, unless I pay the full bill out of my pocket, and this without NEVER having received a full exam. This office has no regard for the financial reality of patients and customer service is by no means a priority. (Original) Très mauvaise expérience. Le dentiste a effectué un examen "préventif"(couvert aux 6 mois et moins cher). Cependant, le formulaire d'assurances fourni indiquait le code pour un examen "complet" (couvert aux 3 ans et plus dispendieux). Lorsque j'ai réalisé que le code dentaire inscrit était pour un examen complet et non pour un examen dentaire préventif régulier, j'ai demandé pour une correction sur le formulaire. Non seulement ils ont refusé de le faire, mais ils refusent également de reconnaitre qu'ils ont fait une erreur tout en m'accusant de faire une demande "frauduleuse". L'oncle à mon copain est dentiste et il m'a confirmé que le code fourni est erroné. Ceci est très problématique puisque je devrai maintenant attendre 3 ans avant de pouvoir recevoir un examen complet, à moins de payer la facture complète de ma poche, et ce sans JAMAIS avoir reçu d'examen complet. Ce bureau n'a aucun égard pour la réalité financière des patients et le service à la clientèle est aucunement une priorité.

marlyn durand

(Translated) Rude staff, especially the secretary. (Original) Personnel désagréable, en particulier la secrétaire.