Reviews of City of Health Hospital (Hospital)

Marjolaine Couture

(Translated) Obviously the service has changed since I gave birth to my two children. But I found a very accommodating solution. Emergencies with appointments including that of 3030 Bl. The crossroads. You call the same day for RV You present 15 minutes before and 15-20 minutes after you got out. There are several of them . Check in your area and it reduces congestion in hospital emergency rooms. (Original) Évidemment le service a changé depuis que j'ai accouché de mes 2 enfants. Mais j'ai trouvé une solution très accommodante. Les urgences avec rendez-vous dont celle du 3030 Bl. Le carrefour. Tu appelle le jour même pour RV, Tu te présentes 15 minutes avant et 15-20 minutes après tu es sorti. Il y en a plusieurs . Vérifiez dans votre région et ça désengorge les urgences des hôpitaux.

nancy melchiorre

(Translated) I give 5 star to Fatima the young attendant who helped me get my coffee in the emergency room while I was overflowing in pain with a cane and no nurse gave me the info to suggest my boyfriend go through door 6 to leave a good Tim coffee and toast ... to make me happy .. She simply told me of the refusal to go and take it for me when this approach is quite possible by caregivers. helping .. smiling. . (Original) Je donne 5 etoile a Fatima la jeune préposé qui m a aidé aller chercher mon café à l'urgence alors que j etais au débordement en douleur avec une canne et aucune infirmière ne m a donne l info de suggérer a mon copain de passe par la porte 6 pour laisser un bon café Tim et toast ...pour me faire plaisir ..Elle m ont tout simplement fait part du refus d aller le prendre pour moi alors que cette démarche est tout à fait possible par des aidantes .aidant.. souriants..

Marc Cote

It's the hospital of the area.

sam

Took over 9 hours just to get a couple of stitches . Staff doesnt know whats happening and there system is completely disorganized

Hernan Rodríguez

They had my son (7 y/o) waiting for more than 4 hrs for an X-ray in the emergency building. There’s no excuse for this. Worse system in the country.

Neslihan Yurtsever

(Translated) horrible experiences that occurred during my delivery, epidural was given very late, waited for 12 hours to get it. the pains so exhausted me, I had no energy to push. the gynecologist used forceps that caused scars on my daughter's face. and my bladder has been completely damaged because of the forceps, to undergo a chirirgue to repair the bladder. if you are a future mother, I advise you not to give birth to this hospital. (Original) horrible des experiences que g eu.lors de mon accouchement, epidurale a ete donne tres en retard g attendu pendant 12 heures pour l'avoir. les douleurs m'ont tellement epuisee, je n'avait plus d'energie pour pousser. la gynecologue a utiliser des forcepts qui ont cause des cicatrices sur le visage de ma fille. et ma vessie a ete completement endommage en raison des forcepts, g du subir une chirirgue pour faire reparer la vessie. si vous etes une maman future, je vous deconseille de donner la naissance a cet hopital.

Alain Arsenault

(Translated) Unfortunately I found myself in the hospital on Christmas day, with a palpitation problem, I waited 3 hours and found myself on a hospital bed in the emergency room. I had wonderful service thank you to all the staff. Lucie Ducharme (Original) Malheureusement je me suis retrouvé a l'hopital la journée de Noel, probleme de palpitations, j'ai attendu 3 heures et je me suis retrouvé sur un lit d'hopital a l'urgence. J'ai eu un service formidable je remercie tous le personnel . Lucie Ducharme

Simon Quinn Custeau

(Translated) A beautiful band without drawing that does not listen when we talk to them, they almost killed my baby because of their lack of experience and professionalism (Original) Une belle bande de sans dessin qui n ecoute pas quand on leur parle, ils ont failli tué mon bébé a cause de leur manque d expérience et de professionnalisme

carole turgeon

(Translated) All the staff I dealt with were admirable. One downside: a stretcher took me to the wrong service where I waited for nothing. Otherwise, nothing wrong: I was well treated both physically and humanly. (Original) Tout le personnel auquel j'ai eu affaire a été admirable. Un seul bémol : un brancardier m'a emmenée au mauvais service où j'ai attendu pour rien. Sinon, rien à redire : j'ai été bien traitée tant sur le plan physique qu'humain.

Guy Pierre Poulin

(Translated) It is a very large hospital. Parking is problematic at certain times. (Original) C'est un très grand hôpital. À certaines heures le stationnement est problématique.

edy gha

16 hours at the emergency department to see a doctor worst hospital ever From 15:30-7:30

Geneviève Simard

(Translated) Hospital with state-of-the-art equipment, a cancer wing, a maternity unit offering a service and attentive listening, the urgency and the "overflow" redone, competent staff and listening to the patients Doctors, nurses, PAB and administrative staff really attentive. (Original) Hôpital avec des équipements de pointe, une aile de cancérologie, une maternité offrant une service et une écoute attentive, l'urgence et le ''débordement" refait, personnel compétent et à l'écoute des patients. Des médecins, infirmières, PAB et personnel administratif vraiment attentifs.

Laurence Girouard

(Translated) I was born here (Original) je suis née ici

roger choquette

(Translated) Has been in nuclear medicine for a scintigraphy, all the staff is very professional is great and dedicated (Original) A été en medecine nucleaire pour une scintigraphie,tout le personnel est très professionel est formidable et dévoué

GM S

They have the same triage for covid 19 patients and regular patients going to the emergency room. Basically if you walk in with a broken arm you will be waiting close to the potential covid 19 patients. Doesnt make any sense how they didnt adapt better during these times.

Mel L (Melzy)

(Translated) Arrival around 18:30, urgent clinical reference, priority 3U. 1 doctor during the night ... see a doctor the next morning at 9:30, after spending the night to bathe in all kinds of microbes, seen and heard people suffer and / or vomit .... have announced to me this moment that I have to be fasting and bladder full .. Hmmm yes I ate I did not come for my stomach etc ... 4 hours more to wait ... I ask if I can drink water have answered me no. with what should I fill my bladder then? Anyway ... I'm going to the radiology ask if they have at least the request to not lose more hours .. she tells me that I have to drink 2 glasses of water! wow ... the staff on the whole are nice but the lack of communication and organization make the wait is not normal nor human in general. Morale: Check elsewhere before ???? (Original) Arrivée vers 18h30 , référence clinique urgent , priorité 3U. 1 médecin pendant la nuit ...vois un médecin le lendemain matin vers 9h30, après avoir passer la nuit à me baigner dans toute sorte de microbes , vu et entendu des personnes souffrir et/ou vomir ....ont m'annonce à ce moment que je dois être à jeun et vessie pleine.. Hummm oui Jai mangé je vienspas pour mon estomac etc... 4 heures de plus à attendre... Je demande si je peux boire de l'eau ont me réponds non.. avec quoi je dois remplir ma vessie alors ? Bref... je vais à la radiologie demander s'ils ont au moins la demande pour pas perdre plus d'heures.. elle me dit que je dois boire 2 verres d'eau ! wow ... le personnel dans lensemble sont gentils mais le manque de communication et d'organisation fais que l'attente n'est pas normale ni humain, de façon générale. Morale : Vérifier ailleurs avant ????

Nathalie Charm

(Translated) Superb instution ???? Thanks for being there for us. (Original) Superbe instution ???? Merci d'être là pour nous.

Nicole Leduc

(Translated) ! star instead of 00. spent 3weeks la.with infusion ... leave with 40 degrees fever..tell I have nothing the same evening, between heart-break and am unconscious ... to tell you.I had an auto-illness and 3 months to live ... I would have died having listened to the city of health. I had this disease for 5ans..auj .... in remission .. . (Original) !étoile au lieu de 00. passé 3semaines la.avec perfusion...congé avec 40 degres fievre..on dis j'ai rien le meme soir j,entre a sacré-coeur et suis inconsciente...pour tt dire.J'avais une maladie autommune et 3mois a vivre...je serais décédée avoir écouté la cité de la santé. j'avais cette maladie depuis 5ans..auj....en rémission .. .

massinissa fettouchi

(Translated) If I could give any star I would. I had a lot of bad experiences, mostly in the ER. As an introduction before talking about my experiences, I unfortunately allow myself to notice that most administration employees are cold, lack empathy and respect towards customers. We have the impression that we are dealing with robots programmed to do certain well-defined tasks, to smile at specific times, etc. As soon as they are taken out of their comfort zones, they become upset and even aggressive. You could almost think that the only people who really work are some doctors and nurses, otherwise they are there just to line their pockets and build a nice retirement. Around 9 p.m., my 2 year old daughter had a respiratory arrest, she was unconscious most of the way from the house to the hospital, once arrived, at the assessment they saw that she had regained consciousness and that, according to them , the vital signs had returned to normal, I was informed that she will be examined by a doctor but that the waiting period will be at least 6 hours. And we call it 'emergencies'. Another time I had 2 children who had fever for 2 days, after waiting about 8 hours, I was informed that it is only a virus, it should go away after a few days adding that if it persists I could bring them another time to the emergency room (so of course another wait of 8 hours or more). The next day I took them to a clinic, the doctor found an ear infection for one and sore throat for the other. Once again my wife had excruciating pain in her gallbladder, I called an ambulance, the paramedic took all his time filling out the health card information before driving off. Once at the city of health, the doctor gave him gravol for the nausea (at least that is what he claims) a minute later my wife had spasms all over her body, I tried to call the doctor but who to go to, as I mentioned above, it's a bit of I-don't care either these answers like, or we don't know or don't worry It won't be long, or don't get upset, how do you expect me to stay calm and zen when I feel like I'm losing my wife or one of my children and the others don't care for a single moment, they spend their time time to recount their lives and laugh in front of you while you die inside. The emergency room wait time, in my opinion, should not exceed one hour for cases that are not serious and 15 min max for intermediate cases. A sick person, especially an old man or a child, cannot wait for hours in a chair condemned not to sleep without counting the stress caused by long hours of uncertainty. But with all the criticisms and complaints it doesn’t seem to move the administrations. (Original) Si je pouvais donner aucune étoile je le ferai. Je eu beaucoup de mauvaises expériences, pour la plupart aux urgences. Comme introduction avant de parler de mes expériences, Je me permets malheureusement de remarquer que la plupart des employés de l’administration sont froids, manquent de l’empathie et du respect envers les clients. On a l’impression d’avoir affaire à des robots programmés à faire certaines tâches bien définies, à sourire à des moments bien précis etc. Dès qu’on les fait sortir de leurs zones de confort, ils deviennent contrariés et même agressifs. On pourrait presque croire que les seules personnes qui travaillent vraiment sont certains médecins et infirmières, pour le reste ils sont là uniquement pour se remplir les poches et bâtir une belle retraite. Vers 21h, ma fille de 2ans a eu un arrêt respiratoire, elle était inconsciente presque tout le trajet de la maison à l’hôpital, une fois arrivé, à l’évaluation ils ont vu qu’elle avait repris conscience et que, selon eux, les signes vitaux étaient revenus à la normal, on m’informe qu’elle sera examinée par un médecin mais que la durée d’attente sera au minimum de 6h . Et on appelle ça ‘’ les urgences’’. Une autre fois j’avais 2 enfants qui avaient de la fièvre depuis 2 jours, après une attente d’environ 8 heures, on m’informe que ce n’est qu’un virus, ça devrait partir après quelques jours en rajoutant que si ça persiste je pouvais les ramener une autre fois aux urgences (donc bien sur une autre attente de 8 heures ou plus). Le lendemain je les ai emmenés dans une clinique, le médecin a trouvé une otite pour l’un et une angine pour l’autre. Une fois encore, ma femme avait des douleurs atroces au niveau de la vésicule biliaire, j’ai appelé une ambulance, l’ambulancier a pris tout son temps pour remplir les informations de la carte maladie avant de démarrer. Une fois arrivé à la cité de la santé , le médecin lui a administré du gravol pour les nausées ( du moins c’est ce qu’Il affirme) une minute plus tard ma femme a eu des spasmes dans tout le corps, j’ai essayé d’appeler le médecin mais à qui s’adresser , comme je l’ai mentionné plus haut , c’est un peu du je-m’en-foutisme soit ces des réponses genre, ou on sait pas ou ne vous inquiétez pas ça sera pas long, ou ne vous énervez pas, comment voulez-vous que je reste calme et zen quand j’ai le sentiment de perdre ma femme ou un de mes enfants et que les autres se soucient pas un seul instant , ils passent leurs temps à raconter leurs vies et rire devant vous pendant que vous mourrez intérieurement. Le Temps d’attente aux urgences, à mon avis, ne devrait pas dépasser une heure pour les cas qui ne sont pas grave et 15 min max pour les cas intermédiaires. Un malade surtout un vieux ou un enfant ne peut pas attendre des heures sur une chaise condamné à ne pas dormir sans compter le stress causé par de longues heures d’incertitudes. Mais avec toutes les critiques et les plaintes ça n’a pas l’air de faire bouger les administrations.

Denis Ducharme

Swift and efficient blood works - the reservation process makes this a breeze and saves me a ton of time.

Elaine Sadori

I have no problem with the hospital. We have always had excellent service. The problem lies in the emergency. The wait to be called, then the number of days lying in the hall or in emergency waiting to be seen. It IS NOT THE FAULT of any of the wonderful staff. It is clearly the fault of our wonderful government. 12 - 24 hours waiting to be seen in emergency is unacceptable. However when the budget allows only ONE doctor on staff in emergency, there is only so much that they can do. Once in, the care has always always been wonderful

ken charest

(Translated) cot childbirth, are ok depending on nurses..For the rest, you want to see unhappy employers in life with an attitude of c .. go to the city of health..that it is in the emergency, cafeteria etc, it is rotten) (Original) coter accouchement,sont ok dependant des infirmieres..Pour le reste,tu veux voir des employers malheureux dans la vie avec un attitude de c.. aller a la cité de la santé..que sa soit a lurgence,la cafeteria etc,cest pourri)

Fouad Hajal

(Translated) Visited a friend who gave birth, pleasant service and she was contante (Original) A visité une amie qui accouché la, service agreable et elle était contante

Constantine Vafiadis

Dr Natalie Aucoine saved my mom . Her staff was amazing .

Pierre P

(Translated) I went recently for a discomfort that spanked thinking of a heart attack I was treated very well and we took the time to make me pass all the necessary tests luckily it was not my heart but my stomach as the cardiologist told me you have well done to come we take no luck bravos it is on they will prioritize the cases (Original) je suis aller dernièrement pour un malaise qui fessais penser a une crise cardiaque Jai été très bien traiter et il on pris le temps de me fais passer toute les test nécessaire heureusement c était pas mon cœur mais bien mon estomac comme ma dit la cardiologue vous avez bien fait de venir on prend pas de chance bravos c est sur il vont prioriser les cas

Carol Bernardo

I'm now hospitalized at home because of the triggers of my PTSD thanks to your disgusting treatment of me because I speak English, I hope you get shut down

Monica Lugo

I allways have a very good service at this hospital

Lumiere

The nurses are very rude. Please don't go here if you wish to be treated with respect.

Pete Devries

Excellent care. Was staying in the area for several months after condominium was destroyed and restorations were taking place. Had never visited this hospital before, was extremely happy with the excellent care I received both in the ER and the follow-up appointments provided. Very grateful for every moment spent there!

Stavros Pachoundakis

Crazy wait time, at the end ended up going into a walk in clinic to get checked.

sam sam

(Translated) I just have one word: Poor !! No wonder knowing that the Quebec health system is just as LOW. (Original) J'ai juste un mot : MÉDIOCRE!! Pas étonnant sachant que le système de santé québecois est tout aussi MÉDIOCRE.

Imma Ienaro

Clean. Good parking. Doctors and nursing staff are caring and thorough. Unfortunately, usually there is several hour wait before seeing a doctor.

James Edward Parkin

Thank you for immediately admitting me and ultimately preventing a possible stroke. Amazing medical team and ER staff.

Alex Lacroix

(Translated) The worst hospital in Quebec to sum up I am going to wear it out I am falling into apples I have health problems it gives me pain and really dear you don't diagnose anything (Original) La pire houpital dy quebec faire resumer je vai las psq jai tomber dans les pomme jai des pribleme de sante il mon donner de enti doulleur et vatemps cher vous pas diagnostic rien

Angelo D'Anello

I was in emergency, in and out within 4hrs. along with with diffetent testing. I was impressed by service and attention.

Lorraine Crevier

(Translated) Day surgery. Everything went well. Very good service from everyone. (Original) Chirurgie d'un jour. Tout c'est bien déroulé. Très bon service de la part de tous.

Maria Kapiris

I was at the emergency department today for about 12 hours , didn't mind it at all because I was so lucky to be a patient of Dr Jennifer BERGERON,she was very gentle took her time to listen at my health issues and she did all the necessary tests that was needed.I left with a big relief,I wish they were more doctors out there like her!!!

Jon Smith

Worst hospital on the island of Laval and Montreal. The nurses are EXTREMELY rude. They will not speak to you in English. Make sure you don't have any questions regarding your person's health because they will be annoyed answering you, as if you're burdening them with your inquiries. They're extremely unorganized, mix up important pain medications prescribed prior that was helping the patient. Wont listen to the reasoning and explanation when explained what the patient was previously taking. They stop medication that was in turn helping the patient. Lets not forget that you can 10 different doctors in the course of one week and if you stay longer you will not even remember which doctor came to see you, so hence why the confusion in medications. Overall I would suggest try a different hospital if possible! Somehow the doctors are always on vacation from one week to the next, so you can not follow-up with the same doctor. The care for palliative care is really disappointing!

Ahmed Kella

(Translated) Very good service whether in pediatrics or emergencies Very kind staff A big thank you to the nurses and infermiers as well as to the surgeon Mr legal Not to mention the volunteers at the day surgery block (Original) Tres bon service que se soit a la pediatrie ou aux urgences Personnel tres aimable Un grand merci aux infermieres et infermiers ainsi qu au chirurgien Mr légaux Sans oublier les benevoles au niveau du bloc chirurgie d un jour

Chantal Paquin

(Translated) Doctors take time with their patient. For the first time in so many years, I was finally believed, unlike hospitals which did not seek to investigate my pain further. In 2sem I had a diagnosis which my hospital has not done in 14 years. (Original) Les médecins prennent le temps avec leur patient. Pour la première fois depuis tant d'années on m'a enfin cru, contrairement aux hôpitaux qui eux ne cherchaient pas à investiguer davantage sur mes douleurs. En 2sem j'ai eu un diagnostic ce que mon hôpital n'a pas fait en 14 ans.

Marie-Claude Royer

(Translated) My daughter had a minor surgery in this hospital. Wow what a beautiful experience! The staff was super nice and sweet. We were given an approximate time of surgery and this hour was respected to the minute. Thank you to the entire day surgery team: you helped us through this difficult day for us. (Original) Ma fille a eu une petite chirurgie dans cet hôpital. Wow quelle belle expérience! Le personnel était super gentil et doux. On nous a donné une heure approximative de chirurgie et cette heure a été respectée à la minute près. Merci à toute l'équipe de chirurgie d'un jour : vous nous avez aidé à passer au travers de cette journée un peu difficile pour nous.

sylvie best

(Translated) The nurses and attendants are polite and helpful. Doctors too eager for questions. (Original) Les infirmiers , infirmières et préposés sont polis et serviables. Les médecins trop pressés pour les questions.

Huseyin Bakirci

WORST SERVICE EVERRRRR , I went there today and waited 6hrs , no one cares about you over there.

Mike Canaris

Was brought by ambulance there yesterday ,medical staff were polite and the service was moderately fast.My only complain during these covid times is the cleaning staff in the emergency waiting area cleaned all the seats (about 50)and plexiglass with the same wet rag essentially spreading germs and viruses all over the place that was degusting..

Aline Schleger

(Translated) The Day Surgery staff are the most gracious and attentive that we have ever had the pleasure of meeting in a hospital in Quebec. ❤️ (Original) Le personnel de la Chirurgie d'un jour est des plus aimables et attentionné que nous ayons jamais eu le plaisir de rencontrer dans un hôpital au Québec. ❤️

A D.H

(Translated) Pretty incompetent and the staff who feel crazy about you. I had a breathing problem and my chest hurt with each breath. I feel extremely contracted at the chest. I don't know how their triage works, but I was made to wait from 10pm until 10am the day after. I ask them if anyone could see me because I am really hurting but they are told that I am not emergency. I left because I feel a little better. The nurse had the face "I knew you had nothing, the big drama". The next day, I vomited blood and admitted to the Jewish hospital in Montreal. I had TB. Thank you cited for health, I was a hair away from death. (Original) Assez incompétent et le personnel qui sens fou de toi. J'avais un probleme de respiration et j'ai mal a la poitrine à chaque respiration. Je me sens extremement contracté au niveau de la poitrine. Je sais pas comment fonctionne leur triage, mais on m'a fait attendre de 10pm jusqu'à 10am le jour après. Je leur demande si quelqu'un pouvait me voir, car j'ai vraiment mal mais ils sont dit que je ne suis pas urgence. Je suis partie, car je me sens un peu mieux. L'infirmière avait la face "Je savais tu avais rien, la grosse drama". Le jour après, je vomissais du sang et admit à l'hopital Juif de Montréal. J'avais le TB. Merci cité de la santé, j'étais à un cheveux de la mort.

Denise Desrosiers

(Translated) My friend is in intensive care and we take care of him as if he were of royal blood. We are more than satisfied with the care he receives. (Original) Mon ami est au soins intensifs et on s'occupe de lui comme s'il était de sang royal. Nous sommes plus que satisfaits des soins qu'il reçoit.

Sandra Gnao

(Translated) Very good care. Very good follow-up from the beginning of the pregnancy to the end. The nurses and doctors at the maternity ward are wonderful. (Original) Très bons soins. Très bon suivi du début de la grossesse a la fin. Les infirmières et médecins a la maternité sont merveilleux.

Adeel Awan

I got the service super fast.

Kina Snai

(Translated) Emergencies a disaster you go there for pains on the colon large intestine side you give lots of details and we do a checkup and urine analysis, pregnancy test, uterus ... etc after they tell me to go home we contact you! What is your problem ? Everyone wrote a lot of cheats but nobody read what they wrote the pain is still there and 8am wasted in the emergency room so as not to look for the real problem (Original) Urgences une cata tu y vas pour des douleurs du côté colon gros intestin tu donnes pleins de détails et on te fait un controle et analyses des urines test de grossesse, utérus....etc après on me dit repart chez toi on te contact! C'est quoi votre problème ? Tout le monde a écrit pleins de truques mais personne n'as lu ce qu'ils ont écrit la douleur est toujours la et 8h perdu dans les urgences pour ne pas cherché le vrais problème

Farzam Asad Haidari

It's not the best service but it's ok atlas we can solve our problem

amel berrahma

(Translated) I call at 3:30 p.m. for an appointment and an automated message tells me that their offices are currently closed and that their business hours are from 8 a.m. to 4 p.m. So they cut the line half an hour early (Original) J'appelle à 15h30 pour un rendez-vous et un message automatisé me dit que leurs bureaux sont présentement fermés et que leurs heures d'ouvertures sont de 8h à 16h. Ils coupent donc la ligne une demi heure en avance

Discoverikki !

Hated my experience here. People were rude and no one would help. The ER was completely empty when I arrived at 4 am and yet I still ended up waiting 5 hours before a doctor saw me. Then it took another 3 hours before I was finished. No one would answer my questions or help me out, only ONE EMPLOYEE SPOKE ENGLISH! Never coming here again I’d rather drive the extra time to go to another hospital in case of an emergency

Darin Higgon

11 hour wait. Not someplace to go if you actually need to see a doctor. Waiting area was dirty and not cleaned, other that picking up some trash (we had time to watch!). No staff at night!?! Would have been faster to drive to Ontario, see a doctor, then drive back!!! They essentially held everyone overnight until some staff started the morning shift. They should have told everyone to just go home and come back later. Not the way to serve people with caring...

Etienne D

The endoscopy staff was wonderful and made me feel safe. I didn't wait long before my colonoscopy which went very well. Glad I chose to go there.

arseneault marilou

Security is absolutely rude and take his role way too seriously. I mean i have been working all day i show up here at 9pm and now i am getting pretty exausted and yes of course if the waiting room is half empty i might lay down a little while and try to get some rest. I don't get why you would have to force me to sit only because i am taking more then one seat. Oh and HELLOO it's 1am i have been working all day and also my other shift starts in 6 hours. So a little understanding maybe? And the new emergency room set up is kind of guetto, it's new and it looks like a really old clinic And the system, meh at top.

Julia Guan

Waited for almost 4 hours now to have Xray and recovery check with a doctor when I been told that your Xray appointment is 9:30am and Doctor appointment is 10am? I have been in hospital since 920am, now it is noon, I still have not see a doctor...then what is the point to make an appointment with ppl? And after all, it is just for a small bone fracture recovery check ...ridiculous ! Not big issue for myself , but really feeling sad to see all the seniors waiting in the hall and have to suffer from this horrible horrible Waiting time while they look already suffering from the pain...

juan silva

(Translated) Emergency waiting time between 3 and 8 hours (Original) Urgencias tiempo de esperas entre 3 y 8 horas

Martin Wiedenhoff

Amazing service after breaking my collarbone and got appointment next morning on a Saturday. Immediately got to see doctor and now feel very well taken care of during the coming 8 weeks treatment and follow up visits. Staff working hard, being professional and friendly made my first visit here very pleasant. Highly recommended however you may want to visit a walk in clinic or your family doctor prior so that you don’t go to the emergency unit unless it is a true emergency.

Felixia Charles

My 75 year old father went there yesterday with papers from his a clinic to the emergency with water in his lungs and he sat there for 4 hours before he got up and left without seeing a doctor. He is back there today with a special letter from the doctor and they ignored the doctors letter and is still sitting there after 2 and a half hours. This hospital need sto be reported to the association for potentially killing people.

Kayla Gib

This is by far the worst run of all the hospitals, I was in emergency for a total of 9hr The info in emergency told me I had time to go get food so I did, when I retunrned I waited my name was not call according to the info, I asked three more times after this with the same response. The last time I was told to go to their revaluation and tell them I was here They proceed to say they had called my name several times( a total lie) as I had not even been seen by a doctor yet why then did I need to be reevaluated without so much as a real consultation. WORST EMERGENCY ROOM EVER!!!!!! A person could die & sit in their emergency room without a consult. Never did get to see the doctor, they told me I would have to restart in the cue & the delay was now 11 hr (btw it is now 11:21 pm)

Robert Houle

(Translated) I went to nuclear medicine very polite and kind staff (Original) Moi je suis allé en médecine nucléaire le personnel très poli et gentil

Karim Galli

We are staying for 2 hours to get blood tests .. It's a joke. Worst health system in the world

Samir Niazi

Horrible waiting times

Sylvette Lachapelle

Good service the people serve you fast and with care

Nabil Zeidan

Good perinatal care

Zachary Poirier

(Translated) There are people who have said that by force this is what is best the best that there is not so much better for me that is what must be done for and there is no harm for you too you think you see yourself and there is not something to do talk to you and but there is nothing serious but tkt tkt not. I have things that I have to see you but there are no things like that it will pass me the right to in the end I will not need it so much I see you! (Original) Y’a des gens qui ont dit que à la force ça c’est ça le plus mieux que y’a pas tant de mieux pour moi c’est ça qui faut faire pour et y’a pas de mal pour le toi de aussi tu penses te voir et y’a pas des choses à à faire te parler et mais je y’a rien de grave mais tkt tkt pas. Je Y’a des trucs qui que je y’a à te voir mais y’a pas des trucs comme ça ça va me passer le le droit de au final je ça va me y faut pas bcp que je te vois!

Madame B

(Translated) Thank you very much for your service in the emergency room. Almost all of the staff are very nice. Special thanks to the ENT secretary who took the time to come and bring me back to the emergency room to help out her colleagues. You made me laugh and it did me a lot of good. (Original) Merci beaucoup pour votre service à l'urgence. Presque tout le personnel est très gentil. Merci spécial à la secrétaire en ORL qui a prit design temps pour venir me ramener à l'urgence pour dépanner ses collègues. Vous m'avez fait rire et ça m'a fait beaucoup de bien.

Fab Through Scars

(Translated) ????????POURRITE! If you are going to be taken care of by Douah on the lungs radio, you will definitely not want to set foot there again. He was clearly not taught to talk to people. If she doesn't like her job, it's not up to the patients to pay the price, educate your children to avoid it messing up like what I've seen. Frankly, we'll have seen it all. (Original) ????????POURRI! Si vous allez vous faire prendre en charge par Douah à la radio des poumons, vous n'aurez définitivement plus envie d'y remettre les pieds. On ne lui a clairement pas appris à parler aux gens. Si elle n'aime pas son travaille, ce n'est pas aux patients de payer le prix, éduquez vos enfants pour éviter que ça fasse des tous croches comme ce que j'ai vue.???????? Franchement, on aurra tout vue.

Fab Through Scars

(Translated) ????????POURRITE! If you are going to be taken care of by Douah on the lungs radio, you will definitely not want to set foot there again. He was clearly not taught to talk to people. If she doesn't like her job, it's not up to the patients to pay the price, educate your children to avoid it messing up like what I've seen. Frankly, we'll have seen it all. (Original) ????????POURRI! Si vous allez vous faire prendre en charge par Douah à la radio des poumons, vous n'aurez définitivement plus envie d'y remettre les pieds. On ne lui a clairement pas appris à parler aux gens. Si elle n'aime pas son travaille, ce n'est pas aux patients de payer le prix, éduquez vos enfants pour éviter que ça fasse des tous croches comme ce que j'ai vue.???????? Franchement, on aurra tout vue.

Arpi Mardikian

Good experiences

Ariane Durocher

(Translated) I had an appointment at the breast clinic for 2 exams and within an hour I went out in addition to having been seen by the radiologist who took the time to explain the results to me. (Original) J'avais un rdv à la clinique du sein pour 2 examens et en dedans dune heure j'étais sortie en plus d'avoir été vu par la radiologue qui a pris le temps de bien m'expliquer les résultats.

zombiiexmassacre

(Translated) after several misdiagnosis from the Concorde Medical Polyclinic, I went to the health center and luckily they found my problem just in time !!! Unfortunately my case was too complicated and I had to go by ambulance to the Montreal Heart Institute. But without my visit to the city health hospital, I would have died today. (Original) après plusieurs mauvais diagnostique provenant de la Polyclinique Médicale Concorde, je suis aller à la cité de la santé et heureusement ,ils ont trouver mon problème juste à temps!!! Malheureusement mon cas était trop compliquer et j'ai due me rendre par ambulance à l'institut de cardiologie de Montréal. Mais sans ma visite à l’hôpital cité de la santé, je serais surement morte aujourd'hui.

zombiiexmassacre

(Translated) after several misdiagnosis from the Concorde Medical Polyclinic, I went to the health center and luckily they found my problem just in time !!! Unfortunately my case was too complicated and I had to go by ambulance to the Montreal Heart Institute. But without my visit to the city health hospital, I would have died today. (Original) après plusieurs mauvais diagnostique provenant de la Polyclinique Médicale Concorde, je suis aller à la cité de la santé et heureusement ,ils ont trouver mon problème juste à temps!!! Malheureusement mon cas était trop compliquer et j'ai due me rendre par ambulance à l'institut de cardiologie de Montréal. Mais sans ma visite à l’hôpital cité de la santé, je serais surement morte aujourd'hui.

Christian Lecuyer

(Translated) Served very well except that the price of parking is high. There should be another way to receive emergency patients, it lacks an explanation in general. (Original) Très bien servi à part que le prix du stationnement est élevé. Il devrait y avoir une autre méthode pour recevoir les patients à l'urgence, il manque d'explication en général.

Sondos Ali

Not bad not good, had to wait 9 hours and I was complaining from a pain in my heart ????????

Awais Qureshi

one word: incompetence

Terra Pulse

(Translated) Do not bring the elderly to this hospital unless you are in a position of authority to initiate legal proceedings. Doctors make professional mistakes, nurses have attitude problems and are often caught mistreating patients. I have never seen that in my life. Each hospital has an ombudsman and I encourage people to file complaints with the ombudsman. Do not bring the elderly to this hospital, not unless you are in a position of authority to take legal action. The physicians do malpractice, the nurses have attitude problems and are often caught mistreating patients. I have never seen this in my life. Every hospital has an ombudsman, and I encourage people to make complaints to the ombudsman. (Original) N'amenez pas les personnes âgées à cet hôpital, sauf si vous êtes en position d'autorité pour intenter une action en justice. Les médecins font des fautes professionnelles, les infirmières ont des problèmes d'attitude et sont souvent prises en train de maltraiter des patients. Je n'ai jamais vu ça dans ma vie. Chaque hôpital a un ombudsman et j'encourage les gens à porter plainte auprès de l'ombudsman. Do not bring the elderly to this hospital, not unless you are in a position of authority to take legal action. The physicians do malpractice, the nurses have attitude problems and are often caught mistreating patients. I have never seen this in my life. Every hospital has an ombudsman, and I encourage people to make complaints to the ombudsman.

Lyne Gauthier

(Translated) Delivered twice at this hospital and always received very good care. The nurses and doctors in the maternity ward are wonderful. (Original) Accouché 2 fois à cet hôpital et toujours reçu se très bons soins. Les infirmières et médecins a la maternité sont merveilleux.

Ka Ma ri

(Translated) Collection center: Allow at least 2 hours of waiting. Unless it is for the pregnancy checkup that does not take more than an hour in general. The first time I was there, the woman at the front desk spoke to me in a terribly dry, impatient and unfriendly tone. She raised her voice because I was not fast enough for her taste. Message for this woman: Madam, do us a favor, if you do not like customer service, change your profession to the most sacred! The volunteers did a great job, and the nurses I came across were very patient and competent. (Original) Centre de prélèvements : Prévoyez minimum 2 heures d'attente. Sauf si c'est pour le bilan de grossesse qui ne prend pas plus d'une heure en général. La première fois que j'y ai été, la femme a l'accueil m'a parlé d'un ton terriblement sec, impatient et antipathique. Elle a élevé le ton car je n'étais pas assez vite à son goût. Message pour cette femme : Madame, rendez-nous service, si vous n'aimez pas le service à la clientèle, changez de métier au plus sacrant ! Les bénévoles font malgré tout un superbe travail et les infirmières sur lesquelles je suis tombée étaient très patientes et compétentes.

Hassan El-iskandarani

(Translated) Worst hospital ever seen badly polite personal (Original) Pire hôpital du jamais vu personnelle mal poli

Elle Sam

Worst hospital in existence, all the terrible reviews you see about this place are spot on, if god forbid you’re ever in any emergency, this hospital shouldn’t even be an option, just drive extra and go to another hospital, the people here won’t even provide service for a patient that is in severe pain or near death without making them wait 8-12 hours, as a patient that’s been here a couple of times, don’t bother and coming here, the staff are rude and disrespectful and don’t take their jobs seriously, as a recurring heart patient, I would rather stay at home and sleep during an episode over coming here.

Ruth Ann Marco

Been to this hospital for appointments, surgeries and ER visit. ER wait is insanely long. You need to be dying to come to the ER. As for other departments, the doctors care and really do take care of you. Radiology department is a bit questionable. But some of the nurses and staff in this hospital are amazing people and go above and beyond their duties and there are some that don’t. I was one of the lucky ones and majority of my overall experience here is positive.

Linda Almache

(Translated) The worst service I've seen in my life. In the emergency the system is unpleasant. The nurses tell her she hates their job. My 3 year old have treated her to the pore way. Really there I do not recommend this place. I go back there more! (Original) Le pire service que j'ai vue de toute ma vie. A l'urgence le système est desagréable. Les infirmières sa se voit qu'elle detestent leur job. Mon enfant de 3 ans y l'ont traiter de la pore façon. Vraiment là je vous déconseille cette endroit. J'y retourne plus!

OBEY1CANTOBEY 23

(Translated) I live in the moment the worst experience of my life ..... It all started on Sunday November 25 ... I arrived at the emergency room with an open fracture in an ambulance .... after waiting 11:00 am the finger which was bleeding profusely. me and have sent me back dear me while waiting to see a specialist ... so I come back on Tuesday at 9:00 am or I am still waiting close to 3:00 am for a 5 min examination .... have told me that I have to be operated on today but nobody knows when how what or .... so i'm going to ergo for an orthosis over there told me that i shouldn't be operated on today etc .... very bad transfer of info .... finally we failed to be operate at 1:00 am .... I am waiting until 4:00 am I am having the operation to be told that I have to come back because there was a bad diagnosis .... so we returned Thursday I had a report at 7:00 am I had to be the 2nd to be operate it is reported that it is delayed at 2:30 p.m. ..... so that a nurse announces that no, it is at 12 noon to make me say that it is at 2 h30 finally ..... this experience was from a to z completely ridiculous and messy to the point .... I do not recommend this hospital to anyone !! (Original) Je vis en se momment la pire experience de ma vie ..... Tout a commencé dimanche le 25 novembre...Jsuis arrivé a lurgence avec une fracture ouverte en ambulance....apres avoir attendu 11h00 le doigt qui saignait abondament ont me coup et ont me renvois cher moi en attendant de voir un spécialiste...donc je revien le mardi a 9h00 ou jattend encore pres de 3h00 pour un examen de 5 min .... ont me dit que je dois etre opérer aujourdhui mais personne ne sais quand comment quoi ou ....donc je vais en ergo pour une orthese la bas ont me dit que je ne devrais pas etre opérer aujourdhui etc.... tres mauvais transfert de linfo....finalement on mannonce etre opérer a 1h00 ....jattend jusqua 4h00 jme fais opérer pour me faire dire que je dois revenir car il y a eu un mauvais diagnostique....donc ont est rendu jeudi javais un render a 7h00 je devais etre le 2e a etre opérer on mannonce que cest retarder a 14h30 .....pour qune infirmiere mannonce que non cest a 12h00 pour me faire dire que cest a 2h30 finalement.....cette experience a été de a a z completement ridicule et désoordonné au plus au point....je ne recommande cette hospital a personne !!

Alexandre Doucet

(Translated) The place is dirty, but at least I am not dead. (Original) Le lieu est sale, mais au moins je suis pas mort.

Jade lepine

Please do not EVER go there.... Because of a stupid and cleary avoidable doctor's mistake during a routine operation, my mother died when I was 4 years old and while my little brother was about 6 months old... She was only 37 years old when she passed away Just dont go there and dont send your loved one there. Just in case they're all as incompetent as the doctor who was supposed to take care of my mother.

Alexandre Gaudreau

(Translated) Esti hospital drain, I can not believe that there is only ONE bloody doctor on duty for the entire emergency while we still talk about Laval and not a village of 2000 inhabitants! To make wait 4H my mother JUST for the sorting which should have taken maximum 20 minutes, then then that of 2:15 pm to 4:15 AM that it still did not pass nor had any news of anything, it is unacceptable in 2017. There she is taken to pay $ 25 taxi for losing her whole day and getting out of it even more sick and tired than leaving ... thank you the Quebec health system! Even me ~ 2 years ago I was overturned by bike by a car, my arm was not moving at all, I had blood all over the waiting room and it took him over 6 hours to get half an x-ray for 10 minutes, the fools did not even bother to ultrasound or check my neck and they give me advils and then get me back to the house, seriously ?! (Original) Esti d'hôpital de vidange, je n'peux pas croire qu'il y ai que UN SEUL foutu médecin en service pour l'urgence en entier alors qu'on parle quand même de Laval et non d'un village de 2000 habitants! Faire attendre 4H ma mère JUSTE pour le tri qui aurait du prendre maximum 20 minutes, puis ensuite que de 2:15pm à 4:15AM qu'elle n'ai toujours pas passé ni eu la moindre nouvelle de quoi que ce soit, c'est inacceptable en 2017. Là elle est pris pour payer 25$ de taxi pour avoir perdu sa journée entière et en être sorti encore plus malade et fatigué qu'au départ... merci le système de santé Québécois! Même moi il y a ~2 ans je m'étais fait renversé à vélo par une voiture, le bras qui ne bougeait plus du tout, j'avais du sang un peu partout dans la salle d'attente et ça l'a pris au-dessus de 6H pour qu'on me fasse une moitié de radiographie pendant 10 minutes, les imbéciles n'ont même pas daigné me faire d’échographie ou vérifier mon cou et qu'on me donne des advils puis qu'on me renvoi à la maison, sérieux?!

Corbeau Proteur d’âme

(Translated) Feeling like less than nothing, the City of Health has nurses and attendants who excel in this area. When we look at it together, we would think of young clubpeople at Club Med. Worst and worst waiting times of all hospitals in the region. Scandalous. We can not get out of here without a residue of hate for our pitiful health system. (Original) Se sentir regarder comme des moins que rien, la Cité de la Santé on des infirmières et préposés qui excellent dans ce domaine. Quand on le regarde ensemble, on croirait de jeunes écervellés au Club Med. Temps d'attente le pire et de LOINnnnnnnnnnn de tous les hôpitaux de la région. Scandaleux. On ne peut pas sortir d'ici sans un résidu de haine pour notre pitoyable systême de santé.

Nancy Richer

(Translated) Cancer center. Excellent staff. (Original) Centre de cancérologie. Excellent personnel.

Fabienne Labreche

(Translated) 7:30 of time for a baby of 3 months ????? Supposedly a priority case in addition. (Original) 7h30 de temps pour un bébé de 3mois ????? Supposément un cas prioritaire en plus .

Elena Zhdanova

(Translated) I do not recommend this hospital to anyone. For a large hospital it’s weird to have a doctor in the emergency room. I was there in the middle of November with my husband. He had P3 and we spent 16 hours waiting to wait after they can't do anything they don't know why he has stomach aches (Original) Je recommande pas ce hôpital à personne. Pour un gros hôpital c’est bizarre d’avoir un médecin à l’urgence . J’ai été la au milieu de mois novembre avec mon mari. Il avait P3 et on a passé 16 heures d’attente pour attendre après que ils peuvent rien faire que ils savent pas pourqoui il a mal au estomacs

Jean Matthys

(Translated) SHAMEFUL. Yes shamefully I arrived in an ambulance for an unpleasant pain in the abdomen and they went up 13 hours before I was examined. and for the rest I do not even rancest you. REALLY HATED (Original) HONTEUX. Oui honteux je suis arrivé en ambulance pour une douleurinsuportable a l abdomene et ils mont laissé 13 heures avant de m examiné. et pour le reste je ne vous ranconte meme pas. VRAIMENT HONTEUX

Stacey Boisvert

Never a good experience when I come here????

JF “JF” D.

(Translated) The wait can be long but the services are very good. The prioritization system seems to work well. (Original) L'attente peut être longue mais les services sont très bons. Le système de priorisation semble bien fonctionner.

Jean Dufort

(Translated) I had an operation very good care (Original) J'ai été opéré très bon soins

Marie Bader

(Translated) My son fell from a module and hurt his ankle. For 4 days we put on ice and did massages. The nurse at the triage after her assessment puts an ice pack on her and offers to go home and go to a clinic to do the radio because she finds it not an emergency. According to it's words: he is not in danger of death. I replied that hours did not know that the emergency is reserved only for people in danger of death and that strangely, none of the people in the waiting room seems to be in danger of death. Yet she says well that she does not know what is wrong and that only the radio can tell us what is wrong with the ankle. She said to me: go home, and do the radio in one more clinic since it is not possible to walk, it is possible to rent crutches at the pharmacy she tells me ... m I told him that I refused his proposal because my son has not been able to walk for days and that I do not understand why I will still have to go to a clinic to do an X-ray when it can be done in the hospital and that I'm already there and find it uncrowded. She tells me that it is my problem that I will wait the necessary time and yet I can tell you that there were very few people in the emergency room, which actually surprised me. 10 years that I am owner in Laval and that I pay taxes and levies and it is my first time in the emergency room of the hospital. She spoke aloud to us all the time, probably because my son is African. In Quebec, racism is not systemic said the other pfff. Update of this notice. It's 3:30 p.m. and we still haven't passed. We arrived at 9:30 am. I specify that I have my other child with me who is 6 years old and that all the people who came after me have already been able to leave and not they were not in danger of death. Another nurse let me know that our file was last and implied that I should have accepted the offer to go to the clinic. The nurse at the reassessment is fairer and above all she is ampatic and gives us the ticket to pass the radio. Dear nurse of this Saturday, May 22 before 10 a.m. (room 3), about you my 6 year old son said: I hope she never takes care of children who are in pain, she is mean Update: 4:30 p.m. excellent doctor I don't have the name he's a podiatrist I think. And for my son it's a fracture that requires a plaster ... (Original) Mon fils a chuté d'un module et s'est fait mal à la cheville. Durant 4 jours nous avons mis de la glace et fait des massages. L'infirmière au triage après son évaluation lui met une poche de glace et me propose de rentrer chez moi et d'aller dans une clinique pour faire la radio car elle trouve que ce n'est pas une urgence. D'après c'est mots : il n'est pas en danger de mort. Je lui réponds que heures ne savais pas que l urgence est réservé uniquement aux personnes en danger de mort et qu'etrangement aucune des personnes présentes dans la salle d attente ne semble être en danger de mort. Pourtant elle dit bien qu'elle ne sait pas ce qui ne va pas et que seule la radio peut nous dire ce qui ne va pas dans la cheville. Elle me dit : rentrer chez vous, et faite la radio dans une clinique de plus étant donné qu'il n arrive pas marcher c est possible de louer des béquilles à la pharmacie me lance t-elle..m Je lui dit que je refuse sa proposition car mon fils n arrive pas a marcher depuis des jours et que je je comprends pas pourquoi je devrai encore me rendre dans une clinique pour faire une radio alors qu'elle peut se faire à l hôpital et que j y suis déjà et que je trouve que c est pas achalandé. Elle me dit que c'est mon problème que j attendrai le temps qu'il faut et pourtant je peux vous dire qu'il y avait très peu de gens à l'urgence, ce qui m'a d'ailleurs étonnée. 10 ans que je suis proprio à Laval et que je paie taxes et impôs et c'est ma première fois aux urgences de l'hôpital. Elle nous a parlé de haut durant tout le temps sans doute parce que mon fils est africain. Au Québec le racisme n'est pas systémique disait l'autre pfff. Mise à jour de cet avis. Il est 15h30 et nous ne sommes toujours pas passés. Nous sommes arrivés à 9h30. Je précise que j'ai mon autre enfant avec moi qui est âgé de 6 ans et que toutes les personnes qui sont venues après moi ont déjà pu repartir et non elles n'étaient pas en danger de mort. Une autre infirmière m'a fait savoir que notre dossier a été mis en dernier et à laissé entendre que j'aurai du accepter la proposition d aller à la clinique. L'infirmière à la réévaluation se montre plus juste et surtout elle se montre ampatique et nous donne le billet pour passer la radio. Chère infirmière de ce samedi 22 mai avant 10h (salle 3 ), à votre sujet mon fils de 6 ans à dit : j'espère qu'elle ne s'occupe jamais des enfants qui ont mal elle est méchante Mise à jour : 16h30 excellent médecin je n'ai pas le nom c'est un podiatre je pense. Et pour mon fils c'est une fracture qui nécessite un plâtre...

M Daigneault

(Translated) For my part, I accompanied my girlfriend to the G.A.R.E. and the staff were very friendly and attentive. I do not think there is a bad hospital, they are poorly managed but it is not the fault of the performers ... (Original) Pour ma part j'ai accompagné ma copine à la clinique G.A.R.E. et le personnel était très sympathique et attentionné. Je ne crois pas qu'il existe de mauvaise hôpital, elles sont mal géré mais ce n'est pas de la faute des exécutants...

Steven Antonacci

Been to NICU for my twins. The place is so dirty and filthy. Most of the staff seem incompetent and lazy. They don't want to take time to feed by bottle. They'd rather put feeding tubes so they can chat amongst each other and eat their food right in front of kids. They rarely wash hands before tending to a child. Alarms are often ignored. Door handles, equipment and machinery are never disinfected. Mop hasn't been passed in over three days. There are dustballs on the floor, the vents have visible accumulation of dirt on them. They also decided it was a great idea to place both kids in the same incubator, wrap them up with two sheets and let them hit an internal temperature of 38.9! Why? Because they were busy talking and not paying attention. We even mentioned to them I think they are hot. But they said no. Big joke of a department. The rest of the hospital looks very outdated. Please take your kids to the children's.

christian lavoie

They looked after my mom's broken hip good

Patricia MPB

(Translated) This is the height. The girl has the admin in the emergency book me an appointment in an external clinic and after 3 hours of waiting at this same clinic I am told that I am not in the right place. THE EMERGENCY GIRL give me the wrong address for my Rv. Seriously, I have my trip ???????????????? The art of making our faces laugh. I went to a clinic 20 min from my home when my REAL appointment was 2 min. (Original) La c'est le comble . La fille a l'admin au urgence me booke un rv dans une clinique externe et après 3 h d'attente à cette même clinique je me fais dire que je ne suis pas à la bonne place. LA FILLE DE l'urgence m'a donner la mauvaise adresse pour mon Rv. Sérieusement j'ai mon voyage ???????????????? L'art de faire rire de nos geules . Je me suis rendu dans une clinique a 20 min de chez moi quand mon VRAI rv était à 2 min.

amélie lachance

(Translated) Jeseille dapeller at the hospital and it doesn't work (Original) Jeseille dapeller a l'hôpital et.sa.fonctionne pas

William Chhun

(Translated) Do not go to the emergency room between 11 a.m. and 12 p.m. The security guard should take life skills lessons. She's not listening, she says she's just doing her job and she insults us in a nasty tone of voice. I suggest you have it evaluated. Working in a hospital is to help the population. What she did worsen psychological health, physical limit. (Original) N'allez pas aux urgences entre 11h et 12h. La garde de sécurité devrait prendre des cours de savoir-être. Elle n'écoute pas, elle dit qu'elle fait juste sa job et elle nous insulte sur un ton de voix désagréable. Je vous suggère de la faire évaluer. Travailler dans un hopital c'est pour aider la population. Ce qu'elle a fait aggrave la santé psychologique, limite physique.

L

I came at 12:30 with severe side pain and I stayed till 1 am + Ridiculous.

Kamala C Wright

Emergency wait time is extremely Long over 9 hours before seeing a doctor. 20 hours still don't have my diagnosis. Still in the ER. Only one hospital in all of Laval, Laval is a big city... Why isn't the government of Laval looking into this problem... Totally shameful! Doctor's and staff are over worked. But we the people should not have to suffer because of this. We must demand another hospital in Laval or nothing will change. 21 hour's in ER still no diagnosis. Sad and pathetic.

Martine Proulx

(Translated) 1 ° Waiting for an hour before going to triage, unacceptable 2 ° Wait another hour to register, no pace 3 ° Wait for 7 hours in a crowded room of people who chiâle, who coughs, who can not stand this endless waiting sitting on hard benches that are all tied together, while I have a concussion, it is very tiring, because when the other moves the bench, it looks like my brain just wants to get out of my head. 4 ° Once I saw the doctor, it took about 5 minutes to tell me to come and do a scan next week, because at the time it is the specialists are no longer there. 5 ° I waited another hour to have my prescriptions and appointments of the scan ...... In summary, a lot of waiting, I know you'll tell me, it's not better in other hospitals, I know, but what happens when it's SUPER URGENT, we go where my Faith ..... there is no other place to go, we're done with a health system like that, no pace! ! ! (Original) 1° Attendre près d'une heure avant de passer au triage, inacceptable 2° Attendre une autre heure pour s'inscrire, pas d'allure 3° Attendre 7h dans une salle bondée de gens qui chiâle, qui tousse, qui n'en peuvent plus de cette interminable attente assis sur des bancs durs qui sont tous attachés ensemble, alors que moi j'ai une commotion cérébrale, c'est très fatiguant, car quand l'autre fait bouger le banc, on dirait que mon cerveau veut juste sortir de mon crâne. 4° Une fois que j'ai vu le medecin, ça prit environ 5 minutes pour me dire de venir faire un scanner la semaine prochaine, car à l'heure qu'il est rendu les spécialistes n'y sont plus. 5° J'ai attendu une autre heure pour avoir mes prescriptions et rendez-vous du scan...... En résumé, beaucoup d'attente, je le sais vous allez me dire, ce n'est pas mieux dans les autres hôpitaux, je sais, mais qu'est ce qu'il arrive quand c'est SUPER URGENT, on va où ma foi.....y a pas d'autre endroit où aller, on est fichu avec un système de santé comme ça, pas d'allure ! ! !

Diane Pilon

(Translated) Christmas Eve my 87 year old mother is in the emergency room for a serious urinary tract infection, the staff is super nice, attentive and very professional. Thank you (Original) Veille de Noël ma mère de 87 ans est à l'urgence pour une infection urinaire grave, le personnel est super gentil, attentionné et très professionnel. Merci

Monik Tremblay

(Translated) If you have the solution to join (Original) Si vous avez la solution pour rejoindre

Junior Bicentenaire

(Translated) Good services but expensive parking (Original) Bons services mais parking cher

Erik Bernleithner

(Translated) Extremely slow service, you have to wait at least 3 hours even with an appointment at the outpatient clinics and when you call they never answer the phone. If you speak English good luck communicating with anyone here. (Original) Service extrêmement lent, il faut attendre au moins 3 heures même avec un rendez-vous aux cliniques externes et quand on appelle ils ne répondent jamais au téléphone. If you speak English good luck communicating with anyone here.

Marla

Absolute nightmare and horror of an experience with my 78 year old mother (the patient). Admitted to Médecin de Jour around 2:00 PM for a blood transfusion (from a same day surgery at a local private clinic). Transferred to Emergency at 7PM because Médecin de Jour closes at 7PM and the blood has not yet arrived. We were discharged from Emergency at 3:45AM after the transfusion. The first nurse in charge of my mothers care did not speak a word of English. Not a word and was incredibly rude to me when I asked when her transfusion would start. “Quand je suis prêt” in a very rude tone! The nurses refused to help my mother change positions and feel more comfortable so she lay on her wounds and incisions for 13 hours...in excruciating pain because her pain was not being managed well-they could not make sense of the private clinic’s instruction (1-2 tablets). They read that as “one” tablet. By the end of the night (or horror should I say) it was clear they just perceived us as this English family who expect private care service in a public healthcare clinic. Actually no! but we expected you to be sensitive to the fact that my mother had just had a major operation! They made it clear that we were in the emergency department and that my mother was admitted as a non emergency case. I’m sorry, but she had just had a major operation an hour before arriving at the à médecin de Jour. One nurse wiped her hands in front of me as she said “it’s not my problem” that she is uncomfortable. Many of the nurses were clearly separatists and didn’t like that we were English. I live in London UK and even our PUBLIC healthcare system (the largest in the world) surpasses the Quebec system 1000 times! My father and I hadn’t eaten in 12 hours. We weren’t even offered a glass of water or small snack and when I mentioned this (that we hadn’t eaten in hours) to the nurse who didn’t speak a word of English she said that she hadn’t had her supper yet (in a tone that begged sympathy).. She told me this at 4:30PM. I asked what time she finishes? “midnight”. I later found out that she started at 4:00PM!!! I’m thinking “are you kidding me”? In the UK a nurse would not say to a patient “I haven’t had my supper yet” (in the tone and manner this one did) complaining 30 mins into her shift!!! ???????? So much more to say but suffice to say I would never want any one of my family members to be treated here again and if you are Anglophone, prepare to be discriminated against and made to feel very uncomfortable and unwelcome!

Steve O

(Translated) We had our first baby birth here. Excellent service. Doctor Lanctot was second to none. I also salute the well done nurses. Yes sometimes the delay is a bit long for service ... but I know it is because of the cuts. Arrival on Thursday, departure on Saturday. We say thank you! (Original) On a eu notre première naissance de bébé ici. Excellent service. Le docteur Lanctot était hors pair. Je salut aussi le travail bien fait des infirmières. Oui quelques fois le délai est un peu long pour du services..mais je sais que c'est a cause des coupures. Arrivée le jeudi , départ le samedi. On vous dit merci !

Medhat Rizkallah

(Translated) The Cité-De-La-Santé hospital has a beautiful and professional team in emergency, urology and endoscopy, of which every Laval resident should all be proud. A big thank you to the excellent and professional staff in the emergency I would like to personally thank them, one by one, who took good care of me during my stay in the hospital, before, during and after the surgery. I want to thank the urology team which I noticed works like a hockey team: very professional, intelligent and also human I would like to mention the honorable and highly respected surgeons: Dr. Jean Cossette, who performed the surgery for me, Dr. Lapointe and Dr. Btez. Also the beautiful and honorable team of nurses: Émilie Cadotte, Karen Fortier, Caroline Manseau, Ginette Bisson, Isabelle Grenier Eric Cournoyer, Joy and Adriana. Inhalo: the honorable Sylvie Lacoste Anesthesia: The Honorable Dre Micheline Nguyen The proposed genus: Lyse Laplante I would also like to thank the excellent endoscopy team: The Honorable Dr Béchir Haje The honorable team of nurses: Michel Leclairc, Marie-José Binet and Geneviève Thalbet. words are not enough to express my gratitude and appreciation. (Original) L'hôpital de la Cité-De-La-Santé dispose d'une belle et professionnelle équipe en urgence, urologie et endoscopie, dont chaque résidant de Laval devrait être fier de tous. Un grand merci au personnel excellent et professionnel dans l'urgence Je tiens à les remercier personnellement, un par un, qui ont bien pris soin de moi pendant mon séjour à l'hôpital, avant, pendant et après la chirurgie. Je tiens à remercier l'équipe d'urologie dont j'ai remarqué qu'elle travaille comme une équipe de hockey: très professionnelle, intelligente et aussi humaine Je voudrais mentionner les honorables et très respectés chirurgiens: Dr Jean Cossette, qui a fait la chirurgie pour moi, Dr. Lapointe et Dr Bettez. Aussi la belle et honorable équipe d'infirmières: Émilie Cadotte, Karen Fortier, Caroline Manseau, Ginette Bisson, Isabelle Grenier Eric Cournoyer, Joy et Adriana. Inhalo: l’honorable Sylvie Lacoste Anesthésie: L'honorable Dre Micheline Nguyen Le genre proposé: Lyse Laplante Je tiens également à remercier l'excellente équipe de l'endoscopie: L'honorable Dr Béchir Haje L'honorable équipe d'infirmiers: Michel Leclairc, Marie-José Binet et Geneviève Thalbet. les mots ne suffisent pas pour exprimer ma gratitude et ma reconnaissance.

Manon Desjardins

(Translated) Really effective (Original) Vraiment efficace

Patrick Viau

(Translated) They and they are in a hurry for us to respect you do not know that. There are all hot ???????????????? It’s all right if the genius ...... (Original) Elles et ils sont toute pressé pour nous du respect vous connaissez pas ça. Y sont tout hot???????????????? C'est fassil est va si le génie......

vicki kondylas

my sister who lives in LAVAL had to be hospitalized . I could not believe the empathy from all the staff from professional to helping aides to cleaners kitchen staff nurses and organizational teams. BRAVO and very very clean.

Julien Landry

(Translated) Super service, doctors and nurses (Original) Super service, docteurs et infirmières

Vanna-Lusa Noel

(Translated) I had an appointment, but because of the Covid, the girl waiting to get the hospital card made me lose nearly 40 minutes. Otherwise courteous but busy staff. Dr. Laliberté is an EXCELLENT gynecologist! I recommend it ???? (Original) J'avais un RDV, mais à cause du Covid, la fille d'attente pour faire la carte d'hôpital m'a fait perdre près de 40 minutes. Sinon, personnel courtois mais occupé. Dr.Laliberté est un EXCELLENT gynécologue! Je le recommande ????

Martine Vallee

(Translated) Hat to super emergency nurses, who took care of my schizophrenic son. (Original) Chapeau au super infirmières de l'urgence, qui se sont occupé mon fils schizophrène.

Julien Landry

(Translated) We can say what we want about a hospital, especially in a pandemic, but I only have good words for the emergency nursing team and the neurology team. Yes, maybe the staff was "in a hurry", but you have to understand that hospitals have a high capacity and that they can't be there for everyone at the same time. You were human with my mother and exemplary kindness. You took the time to listen and let us ask questions about his situation. Thanks again! (Original) On peux dire ce qu'on veux d'un hôpital surtout en pandémie, mais je n'ai que des bons mots pour l'équipe d'infirmière à l'urgence et à l'équipe de neurologie. Oui, peux-être que le staff était "pressé", mais il faut comprendre que les hôpitaux sont à grande capacité et qu'ils peuvent pas être là pour tout le monde en même temps. Vous avez été humain avec ma mère et d'une gentilesse exemplaire. Vous avez pris le temps d'écouter et de nous laisser poser des questions concernant sa situation. Merci encore!

Genevieve Coulombe

(Translated) Dumb room, but birth room yuck! (Original) Salle de naissance débile, mais chambre de naissance beurk!

Edric Lefebvre

(Translated) The most extraordinary thing about this hospital is that they have created a yard for sorting ... Soon they will do a sorting for sorting the yard ... That's all-out. To go to the yard they call 10 numbers and you put yourself online and someone tell you that you will be sorted according to your symptoms to switch to triage. What is the purpose of triage 1 then? But the worst part of all is that it's all right in the middle of the emergency when you're not good and you talk about your symptoms in front of everyone OR IS THE INTIMACY. I'm sitting here and I can say what everyone is not normal and in my opinion it should be PRIVATE. Who had this brilliant idea of con? Where are the managers ... (Original) Le plus extraordinaire de cette hôpital c'est qu'ils ont créé un triage pour le triage... Bientôt il vont faire un triage pour le triage du triage... C'est du gros n'importe quoi. Pour passer au triage ils appels 10 numéros et la tu te mets en ligne et quelqu'un te dis que tu va être trier en fonction de tes symptômes pour passer au triage. A quoi sert le triage 1 alors? Mais le pire de tout ca c'est que tout ca ce fait en plein centre de l'urgence alors que tu est pas bien et tu jase de tes symptômes devant tous le monde OU EST L'INTIMITE. Je suis assis ici et je peux dire ce que tous et chacun as c'est pas normale et selon moi ca devrait être PRIVE. Qui as eu cette brillante idee de con? Ou sont les gestionnaires...

Jean-Pierre K.

Cleanliness level 0 / waiting time = 7 hours and above / reevaluation staff service very bad!!!

Sylvie Robert

(Translated) In the emergency room, after waiting 5 hours, a simple bandage was put on the wounds (cut on 2 fingers with a saw) and a tetanus vaccine ... but no one saw that this same vaccine had been lavished the previous year. However, the next day, at the CLSC, they were able to freeze their fingers in order to disinfect well and put points of connection. What was the point of going to the emergency room?!? What a disappointment, once again !! (Original) À l'urgence, après une attente de 5 heures, un simple diachylon a été mis sur les blessures (coupure sur 2 doigts avec une scie) et un vaccin de tétanos... mais personne n'a vu que ce même vaccin avait été prodigué l'année précédente. Pourtant, le lendemain, au CLSC ils ont été en mesure de geler le doigt pour bien désinfecter et mettre des points de rapprochement. À quoi a servi d'aller attendre à l'urgence ?!? Quelle déception, encore une fois !!

Angelo D'Anello

I was in emergency, in and out within 4hrs. along with with diffetent testing. I was impressed by service and attention.

Abdullah Habiby

My daughter was badly sick she is just 2 and I waited from 930 pm to 1.20 am then I left hospital after several hours wait couldn't visit doctor. I went to children hospital monteral

Araz Keshishian

The hospital has some very good doctors and nurses. But some of the nurses are racist and uncaring. They let you wait and have lower priority as their liking.

vladislav klemeshev

(Translated) Worse place! A banal local surgery completely failed (Original) Pire endroit! Une chirurgie locale banale complètement ratée

Ranvir Sidhu

Waiting almost 14 hours and staff is so rude

Flora Enno

(Translated) The emergency service is really bad (Original) Le service d'urgence c'est vraiment nulle

Dan Popescu

The place I work...sooooo cool

Dj Montreal Animation

(Translated) In all the hospitals that I visited the emergency is number 1 I was with my wife we stayed no more than 15 minutes the triage is excellent really well done to the emergency staff at the health hospital (Original) Dans tout les hôpitaux que j'ai visité l'urgence est numéro 1 j'ai été avec ma conjointe nous sommes restés pas plus de 15 minutes le triage est excellent vraiment bravo au personnel de l'urgence à l'hôpital de la santé

Amalia DAVIES

Mario A, you are lucky, I enter at 2.30 pm And I left at 3.30 am for the same problem chest pain, the doctor who attended me very rude, I asked for permission to stay at home for my work and I did not Wanted to give, said that I could go to work, I had to insist, that as I would work if it was already 3.30 am and I wake up at 5.30 am to leave at 6 am, and she said they would give me an aspirin Before I left and I went without anything to give me , just a prescription to go buy the medicines myself

Fanny Hamelin

(Translated) If I could put 0 star I would ... Very bad experience. I was passing an EMG, the specialist (usually accompanied by an assistant) was very cold and caused bruising on the inside of my left knee. I recommend anyone to attend for an EMG. (Original) Si je pouvais mettre 0 étoile je le ferais... Très mauvaise expérience. J'ai été passer un EMG, le spécialiste (habituellement accompagné d'une assistante) était très froid et ma causée des ecchymoses a l'intérieur du genou gauche. Je recommande a personne de s'y présenter pour un EMG.

Chris Stawski

(Translated) 9h waiting in the emergency room without seeing a doctor. I have to believe that my 1-inch cranev cut that is still bleeding is not really a priority. (Original) 9h d'attente au urgences sans voir un medecin. Faut croir que ma coupure de 1 pouces au cranevqui saignes toujour est pas vraiment une priorité.

Arifur Rahman

My daughter was sick I took her to U. I got good service from all doctors and all other staff. This issue is if you want good behaver you should be nice with people. the formula is if you nice with 100 people you can expect nice behave from 1. You are not doing with 1, and you expect from all. it is not fear right ? and finally you have to understand it is gov hospital lots of protocols needs to follow.

Google User

(Translated) Satisfied for motherhood On the other hand, it's very hard to reach someone by phone in all the other departments The health system in Quebec is tough in tabarnak with cuts everywhere thank you Gaétan Barrette !! (Original) Satisfaite pour la maternité Par contre c très dur de rejoindre quelqu'un par téléphone dans tous les autres départements Le système de la santé qu Quebec il fait dur en tabarnak avec les coupures partout merci Gaétan Barrette !!

Karina Abd

Worst emergency room ever!!!don't even try to go there

Wendy Thy

(Translated) In gynecology they are very nice smiling (Original) En gynécologie elles sont très gentille souriantes

Neptune Henry Laurent

(Translated) Lots of service and very hard working employees (Original) Beaucoup de service et les employés travailler très fort

F L

(Translated) Competent doctor but cursed that there are nurses who should change the profession the customer service is not their strength ... (Original) Médecin compétent mais maudit qu'il y a des infirmières qui devraient changer de métier le service à la clientèle c'est pas leur force...

Anton Bobo

(Translated) Worst hospital !!! I waited 12 hours to be told that I am not a priority and that I am here just since 8am. There are clearly staff who do not do their job like the world. (Original) Pire hôpital!!! J’ai attendu 12h pour me faire dire que je suis pas prioritaire et que je suis ici juste depuis 8h. Il y a clairement du personnel qui font pas leurs travail comme du monde.

MT Rodgers

Cite de la sante is the worst hospital to go to, bad service, no help only if you are on your death bed will they give service worst worst worst place ever.

baraatuberxstream “baraatuberYT” `

(Translated) Horrible hospital I went through an emergency, the employees don't know my illness so I have big problems (Original) Hospital horrible j'ai passé en urgence les employes savent pas ma maladie alors j'ai de gros problèmes

Gabriel Flonta

Avoid if possible ...

HA_GAMERS SIG

(Translated) Very good service (Original) Un très bon service

soheila saidi

I hope you never get sick. But if you do and you get pass by the IRON DOOR, believe me when I say, the Doctors and nurses are excellent.

Fred

(Translated) Not one faith happened to have appointments in hemato oncology within the time limit prescribed by the doctor. Eg biopsy in a week and see the doctor must call for an appointment a week later and finally I get my results in more than a month. The deadlines are not respected and we must stress by wondering what happens to us and if it will be too late once a diagnosis is made. The receptionist does not know how to transfer calls. We have to wait, d or the term "patients" (Original) Pas une foi c'est arrivé d'avoir les rendez vous en hemato oncologie dans le délais prescrits par le docteur. Ex: biopsie dans une semaine puis revoir le docteur, doit appeler pour avoir un rendez vous une semaine plus tard et finalement j'aurai mes résultats dans plus d un mois. Les délais ne sont pas respectes et on doit stresser en se demandant ce qui nous arrive et si ce sera trop tard une fois un diagnostic pose. La réceptionniste ne sait pas transférer les appels. On doit attendre , d ou le terme "patients"

Mary Catherine

(Translated) Never go to see Dr. Morin in ENT, he doesn't take the time to listen to us, doesn't take us seriously. We're literally just a number on his list for the day that he manages to get rid of as quickly as possible. He's not really trying to heal us. Worst doctor I have met in my life. (Original) N'allez jamais voir le Dr. Morin en ORL, il ne prend pas le temps de nous écouter, ne nous prend pas au sérieux. On est littéralement juste un numéro dans sa liste du jour qu'il s'arrange pour se débarrasser le plus vite possible. Il ne cherche pas réellement à nous guérir. Pire médecin que j'ai rencontré dans ma vie.

Samuel

(Translated) The emergency staff are very courteous and professional! Don't let go of your good work! (Original) Le personnel de l'urgence est très courtois et professionnel ! Ne lâchez pas votre bon travail !

Guy Martel

(Translated) Good service once past the emergency. The nurses work very hard. However, there is a lack of staff to meet all needs. Good luck. I hope that one day there will be more services deployed by the government. We must work in prevention and not in reaction by sending small millions here and there. (Original) Bons services une fois passé l'urgence. Les infirmières travaillent très fort. Cependant, il y a un manque de personnel pour répondre à tous les besoins. Bon courage. J'espère qu'un jour il y aura plus de services de déployés par le gouvernement. Il faut travailler en prévention et non en réaction en envoyant de petits millions par-ci par-là.

Guy Constantineau

(Translated) The only hospital on Île Jésus. As elsewhere, parking is chargeable. Very busy emergency. Despite a shortage of staff, the staff are dedicated and very friendly. (Original) Seul hôpital sur l'ile Jésus. Comme ailleurs, le stationnement est payant. Urgence très occupée. Malgré un manque d'effectif, le personnel est dévoué et très aimable.

Erik Bernleithner

(Translated) Extremely slow service, you have to wait at least 3 hours even with an appointment at the outpatient clinics and when you call they never answer the phone. If you speak English good luck communicating with anyone here. (Original) Service extrêmement lent, il faut attendre au moins 3 heures même avec un rendez-vous aux cliniques externes et quand on appelle ils ne répondent jamais au téléphone. If you speak English good luck communicating with anyone here.

antoine a

(Translated) Quick when you are with a child who is a little bit long (Original) Rapide quand vous êtes avec un enfant autrement un peu long

Ashraf Dahabra

You can bring your bed with you , Cuz it f *** took 12 hours to see a dr , Waiting in the emergency room, F***** I rate the emergency room less than one star, It’s really suck

JEROME LAGACE

(Translated) Staff very kind courteous attentive sensitive thank you for your good care (Original) Personnel très gentil courtois attentionné sensible merci pour vos bons soins

Mariève Rioux

(Translated) Worst emergency system. My 3 month old daughter was # 2 in the ranking and we waited 4 hours to be called and wait for the doctor another 2 hours in the room! No damn good sense. The service is rotten and people are stupid. I live in Laval and I do not want to know anything about this hospital. This is the 2nd time that I have an excruciating experience. (Original) Pire système d'urgence. Ma fille de 3 mois était priorité #2 au classement et on a attendu 4h pour ensuite etre appeler et attendre le medecin un autre 2h dans la salle !!! Aucun maudit bon sens. Le service est pourri et les gens sont bêtes. J'habite laval et je ne veux plus rien savoir de cet hôpital. C'est la 2e fois que j'ai une experience atroce.

Vlad CH

Don't go there for blood test it takes minimum 3 hours. ????

Raymond Afara

Super slow! Worst service in GMA

Alija Rasic

This hospital is not functional in the section 'Urgence'. Went there with my brother.They said that there were no nurses at the moment. Waited from 2h30am till 6h30am, luckly he started feeling better, so we went home. They never called him for re-evaluation during our waiting period. I believe that doctors and many nurses are doing their best but in my opinion this hospital is simply not fuctionnal because we were approximateley only 10 patients that night and 2 of them were handled, the rest were waiting and there were no new patients arriving for hours. I think that there is a huge organisational problem there. But I still believe that doctors, and especially surgeons are among the best there, so I give it four stars here ****. And one * star for the organisation and communication.

Leila C

I don't even know where to begging, this hospital is the WORST PLACE I have even stepped in! Unprofessional rude racist and not caring at ALL! I gave birth in that hospital and got tortured mentally and physically I have serious health problems because of them I won't give details because it's a very serious matter. I decided to sue the hospital and their staff I have names proofs recordings and videos and have strong lawyers hope they're ready.

Simon Azzola

(Translated) I am really satisfied And the staff is really nice (Original) Je suis vraiment satisfait Et le personnel est vraiment gentil

Jess

If I could give zero stars I would. This establishment is so badly organized nobody seems to know whats going on. I saw a dermatologist in regards to a skin condition that had been coming and going for months. She gave me a paper that allowed me to come back at any time during opening hours when my skin would be peaking at its worst and this would allow any doctor to do a biopsy to figure out exactly what it was. When I arrived when my skin was at its worst about a week later the secretaries sent me home saying that what the doctor wrote on the paper is not possible and that I need an appointment. I tried to explain that she gave me this paper because it appears and disappears randomly and it is not certain that if I take an appointment my skin would be bad enough to do the tests I need. They said well we cant help you. I had to ask them to make sure the doctor would call me back on this matter and I never got a call! I had to fight my way in to even see a dermatologist. So many doctors told me it was because of how i shave or the soap or detergent i'm using. I don't shave my feet and these red dots were all over my limbs and made me extremely itchy. The picture below is the only picture i feel comfortable sharing as the other ones are much worse. I had to stop shaving to prove to doctors that these red bumps had nothing to do with that. Im extremely disappointed and shocked with the service I got. I still to this day have not received a call and still do not know why these red spots appeared all over me.

Raphael Benitez

(Translated) My father was lugged in several rooms and still no diagnosis. (Original) Mon père s'est fait trimbaler dans plusieurs chambres et toujours pas de diagnostique.

Fate

Too much time, I waited close to 4 hours just to take my réevaluation, lady told I would of waited more then 10 hours if I stayed so I just took a rendez vous at a clinque.

E-J PM

(Translated) I did not have a good experience during my childbirth! In 6 hours of work I had 7 different nurses, who looked tired and I received no help or comfort during my pain ... When the time came to push the nurse (stressed) could not find the doctor. In my room I had a dispute with a nurse. I lost a lot of blood after giving birth and as I got up from the bed I bled on the floor to the bathroom, my partner rang for help and the nurse looked very annoyed said to me picking up with washcloths and ugly feet "next time you take the bottle of bleach in the bathroom and you pick up "I was so angry :( coming out of the bathroom I myself had to change the bites of my bed! I intend to make a complaint soon compared to my experience . (Original) Je n'ai pas eu une bonne expérience lors de mon accouchement! En 6hrs de travail jai eu 7 infirmieres différentes, quiavait lair tanné et jai recu aucune aide ou récomfort lors de mes douleurs... Quand le temps est venu de pousser l'infirmiere (stressé) ne trouvait pas la médecin. Dans ma chambre jai eu un différent avec une infirmiere. Jai perdu beaucoup de sang apres laccouchement et en me levant du lit jai saigné par terre jusqua la salle de bain, mon conjoint à sonné pour avoir de laide et linfirmiere lair hyper vexé me dit en ramassant avec des débarbouillettes et laide de ses pieds "prochaine fois tu prend la bouteille de javelisant dans la salle de bain et tu ramasse" Jétais tellement faché :( en ressortant de la salle de bain jai du moi meme changer les piqués de mon lit! Je compte faire une plainte bientot par rapport à mon expérience.

Salim Fékir

(Translated) really incompetent administrator. I have my electronic doctor request. I passed everything but the radiology exam I was at the pharmacy I never presented any request for papers arrived at your place you refused me because of that you were serious you didn't think that the papers are dangerous for you c is the covide no! anyway (Original) administrateur vraiment incompétent. j ai ma requête électronique de médecin. j ai passé tout mais examen de radiologie j ete chez le pharmacie j ai jamais présenter des requêteon papiers arrivé chez vousvous me refusé acause de ça vous ete serieux vous pensais pas que le papiers est dangereux pour vous c est le covide non ! du n importe comment

Amy Lockwood

(Translated) The maternity and pediatric nurses are absolutely gentle and kind! Thanks for the good care. (Original) Les infirmières en maternité et pédiatrie sont d’une douceur et d’une gentillesse absolue ! Merci pour les bons soins.

Français Éducatif

(Translated) Waiting time too long, patient 5 hours 40 minutes ... we are tough in Quebec when we criticize other countries such as Cuba and China which have efficient and fast medical systems. (Original) Temps d'attente trop long, patienté 5 heures 40 minutes...on fait dure au Québec lorsqu'on critique les autres pays tel Cuba et la Chine qui ont des systèmes médicaux efficaces et rapides.

Claude Lapointe

(Translated) My grandfather is always treated with little onions Hats to everyone, from the security guard to the kitchen staff, to nurses and doctors (Original) Mon grand-père est tjrs traité aux ptits oignons Chapeaux à tous, du garde de sécurité en passant par les gens de la cuisine, aux infirmiers (ères) et aux médecins

Mariah Valdes

My husband was hospitalized 15 months he received a very good attention and care

Stephane Laberge

Good hospital .

Jacques Brun

(Translated) Increased cleanliness, pleasant staff, friendly, very professional. (Original) Propreté accrue, personnel avenant, sympathique très professionnel.

emilie lachance

(Translated) Hello I would like to know if he has an abortion clinic in the hospital cited health my boyfriend is not served being father and me yes my him no (Original) Bonjour je voudrais savoir si il a une clinique d'avortement dans l'hôpital cité la santé mon chum est pas presté êtres père et moi oui mes lui non

Stephanie Balayan

I’m in awe by how amazing the staff is at this hospital. I read the other reviews and yes the emergency section needs a bit of work to make things cleaner, more organized and run quicker. However this does not affect my 5-star rating on this hospital. After a stay at the emergency, a small procedure a few days later, and ending up having a day surgery, I went through several departments and teams. Every department was kind, helpful, attentive and gave off a positive vibe. Even when speaking to each other I witnessed the staff’s support and positive connections. All in all, great job team. Yes there’s always work to be had, but this experience was by far my best hospital experience to date.

CS art Oil Paintings

(Translated) As soon as you take your hospital gown, everything works. Hats off to the doctors, nurses (eg Christopher), all staff. The emergency is overflowing, it's too small and won't clean up, you don't have a glass of water in 5 hours or more of waiting, but don't be discouraged. The system is working very well and the rest of the hospital is clean. You have to have 2 hospitals in Laval like this one. (Original) Dès que vous prenez votre blouse d'hôpital, tout fonctionne. Chapeau aux médecins, aux infirmières (par ex. Christopher), à tout le personnel. L'urgence déborde, elle est trop petite et ne nettoie pas, vous n'avez pas un verre d'eau en 5 h ou plus d'attente, mais ne vous découragez pas. Le système fonctionne très bien et le reste de l'hôpital est propre. Il faut avoir 2 hôpitaux à Laval comme celui-ci.

Daniel Giglio

(Translated) Really not allure it's hospital already there first experience was not the best (childbirth) now I pay for a private room with a butcher's sink and the plumber who tries to unblock it several times and it doesn't work at all privatize ... I ask to change rooms and not you stay there ... Ha the first bath Ben no bath for my little one before leaving the hospital because it is clogged up really disappointed with my second experience (Original) Vraiment pas d'allure c'est hôpital déjà là première expérience fût pas la meilleure (accouchement) la maintenant je paye une chambre privée avec un lavabo boucher et le plombier qui essai de le déboucher plusieurs fois et ça ne marche pas du tout pas de privatiser... je demande a changer de chambre et non vous rester là... Ha le premier bain Ben non pas de bain pour mon petit avant la sortie de l'hôpital parce que c'est bouché vraiment déçu de ma deuxième expérience

Shan Dion

(Translated) Sunday 10:30 p.m., hardly anyone, a 79-year-old lady whom I bring because she coughs a lot, sore throat, weak but no fever ... we turn her over at home, with an appointment for the next day in a clinic !!!! The next morning it is worse! we had to call an ambulance she had collapsed on the floor ... a whole health system that we pay !! (Original) Dimanche 22:30, pratiquement personne, une dame de 79 ans que j amène parce qu'elle tousse beaucoup, mal de gorge, faible mais pas de fièvre...on la retourne chez elle, avec un rdv pour le lendemain dans une clinique !!!! Le lendemain matin elle est pire ! il a fallu appeler une ambulance elle s etait effondrée sur le plancher...tout un système de santé que nous payons !!

Lydia M

(Translated) My husband went to the emergency room and he was treated in one hour since the case was urgent! Unfortunately, there are many people who come for nothing! (Original) Mon mari se rendu a l'urgence et il a été traité en une heure puisque le cas était urgent ! Malheusement , il y a beaucoup de gens qui vient pour rien !

Josianne Barrette-Moran

(Translated) Thank you to all the staff for working so hard in times of crisis. Each person was cordial, clear and prompt. (Original) Merci à tout le personnel de travailler si fort en temps de crise. Chaque personne a été cordiale, claire et rapide.

Simon S

The nerses and doctors at this hospital are one of the nicest and most caring people I’ve ever met, they check on you every few minutes and make sure you don’t need anything. Very clean and hard working staff.

Adam

Was born here.

Angel Achy's

(Translated) Never attempt to take your blood test to the city of health. It's a big waste of time. It is obliged to give a star before commenting otherwise the service does not deserve any star. Thank you. (Original) Ne jamais tenter d'aller faire votre prise de sang à la cité de la santé. C'est une grosse perte de temps. C'est obligé de donner une étoile avant de commenter sinon le service ne mérite aucune étoile. Merci.

Cynthia A

(Translated) I adored my family doctor. (Original) Adoré a mi médico familiar.

Claude Langlois

(Translated) I had 3 cancers this year, I received the best care from all the staff present. 3 hospitalizations. (Original) J'ai eu 3 cancers cette année, J'ai reçu les meilleurs soins de la part de tout le personnel présent. 3 hospitalisations .

Zest Of Moringa

(Translated) Great service, and very clean! (Original) Super service, et très propre !

Loubna BENALI

(Translated) Worst experience of my life in a hospital emergency! I come home at 7 p.m., being pregnant, I have been in pain for 1 week, I come to consult. Everything goes well at the start: rapid assessment, triage, urine test, registration, reassessment. I finished all this around 9 pm I just had to see the doctor for the consultation and the test result. I began to have vertigo and nausea I communicated it to the nurse she said to me it is useless to update your file you are one of the next who will be called. After 45 min it is finally my turn at 00:45 in the morning. ok i understand there are other more urgent patients. But the worst when I return to the doctor, she asks me to take off her clothes ...... she leaves and leaves me in a well-air-conditioned room, I was shaking with cold ... 35 minutes of waiting and the doctor has not even returned! ! Even an animal is not treated like this! After 6 hours of waiting I was forced to wear my clothes and leave around 1:25 am without consultation or test result or anything at all !! The worst humiliation I have suffered in my life !! If I come to the emergency room it is not for fun otherwise I would have a consultation with a doctor another day and I will be fine. When I left, total frustration, nervous breakdown, pain 12/10! (Original) Pire expérience de ma vie dans une urgence d'un hopital ! Je rentre a 19h, étant enceinte jai des douleurs depuis 1 semaines, je viens consulter. Tout se passe bien au début : évaluation rapide, triage, test d'urine, inscription, réevaluation. Je finis tout ca vers 21h il me restait juste a voir le medecin pour la consultation et resultat du test. Je commencais a avoir le vertige et les nausées je le communique a linfirmiere elle me dit ca ne sert a rien de mettre a jour ton dossier tu fais partie des prochains qui vont etre appelé. Apres 45 min cest enfin mon tour a 00h45 du matin. ok je comprend ya dautres patients plus urgents. Mais le pire quand je rentre chez le medecin, elle me demande de se desabiller...... elle part et me laisse dans chambre bien climatisée, je tremblais de froid... 35 min dattente et le medecin nest meme pas retournée !! Meme un animal on ne le traite pas de la sorte ! Apres 6h dattente jetais obligée de porter mes vetements et quitter vers 1h25 du matin sans consultation ni resultat de test ni rien du tout !! La pire humiliation que j'ai subi dans ma vie !! Si je viens aux urgences ce nest pas pour le plaisir sinon jallais prendre une consultation une autre journee chez un medecin et je serai tranquille. A ma sortie, frustration totale, crise de nerf, douleur 12/10 !

Constantine Vafiadis

Dr Natalie Aucoine saved my mom . Her staff was amazing .

Sophie Ngo

(Translated) I had 3 days of consecutive visits to the hospital for appointments and each time I received excellent service, whether from administrative secretaries, nurses, specialists or doctors. My questions were answered in a very professional and polite manner. (Original) J'ai eu 3 jours de visite de suite à l'hôpital pour des rendez-vous et à chaque fois j'ai reçu d'excellent service que ce soit par les secrétaires administratives, infirmières, spécialistes ou docteur. On me répondait de manière très professionelle et polie à mes questions.

manius1956

(Translated) I had to go today, to the emergency room around 2 a.m. this afternoon and the security guard who was there, a young black woman, was really very good. I really appreciated his help. She was really professional. I think I saw that she works for the Trimax company. Please say a big thank you. (Original) J'ai du y aller aujourd'hui, a l'urgence vers 2h cette après-midi et l'agent de sécurité qui était là, une jeune femme noire, a été vraiment très bien. J'ai vraiment apprécié son aide. Elle a été vraiment professionnelle. Je crois que j'ai vu qu'elle travaille pour la compagnie Trimax. Svp lui dire un gros merci.

Martin Gelgoot

Went there with my sick two years old girl, after four hours without any indication how much wait time we had left. We decided to leave to go to another hospital. When we left we were lead to understand by the staff that the waiting is usually easily eight hours. I also need to add the waiting room for the emergency was clearly dirty.

Melissa Gagnon

Horrible service. My 15 year old. broke his hand and they sent me to a clinic for xrays the next day...not even same day... and on top of it was directed to ste Justine hospital ... Why was cite de la sante not able to cast my son's hand 5 days ago when it happened...now his bone moved and will heal out of place due to the fact that they didnt care for my son. .wow to he sent to another hospital.... Even the doctor at ste Justine asked me how come they didnt take care of him..hes 15...not 5 years old to be sent to a children's hospital?!!! He could have been put I a cast while the break was fresh and bone still in place!!

Francia Pierre

(Translated) I have always been well served at this hospital. I gave birth to my baby in March 2020 at the Cité de la Santé, I had no one with me (no family or friends). However, I did not feel alone even once because the nurses and attendants were so welcoming and kind to me. I was very well supervised. The doctor who helped me give birth was awesome. (Original) J'ai toujours été bien servi à cet hôpital. J'ai accouché mon bébé en mars 2020 au cité de la santé, je n'avais personne avec moi (pas de famille, ni d'amis). Cependant, je ne m'étais pas senti seule même une seule fois tellement les infirmières, les préposés ont été avenants et gentils avec moi. J'ai été très bien encadrée. Le médecin qui m'avait aidé à accoucher était génial.

Dara iuliana Stoian

(Translated) the worst hospital in laval the staff is racist and they don't help you with anything it's been 14 hours and they haven't given me painkillers I made frizz on my kidneys ???????????????????????????????????????? ???????????????????????????????????????????????? (Original) le pire hôpital de laval le personnel est raciste et ils ne vous aident avec rien ça fait 14 heures et ils ne m'ont pas donné d'analgésique j'ai fait des frisottis sur les reins ????????????????????????????????????????????????????????????????????????????????????????

Fred Gattuso

Due for renovations for at least 20 years

Denis Armand DUBÉ

(Translated) Superb hospital. High quality medicine but like all hospitals in Quebec overwhelmed. (Original) Superbe hôpital. Médecine de grande qualité mais comme tout les hôpitaux au Québec débordé.

Smooth Cadet

Worst hospital for blood tests! Unorganized, take forever. Better go to Clsc

Ilania Abileah

This is my third time here. When you arrive at Laval look for Route 440 EAST, THEN EXIT 25 IN WHICH YOU CONTINUE STRAIGHT to Boulevard René-Laennec and you will find the hospital. You really have to know which building you need to go to. This is a well equipped hospital.

Pascal Nadon

(Translated) Physical Health: Well, they healed me well, and save my life; Mental Health: Bad, they aggravate my cognitive-emotional suffering, the psychiatric system has improvements to do, if you have mental disorders to be treated internally, I recommend psychiatric hospitals in Montreal as Albert Prévost or Rivière from the Prairies, my experience is that I felt treated like a prisoner, a bad guy when I'm not one, especially internally, It's worse than the UTT. The different problems associating badly are mixed during all the stay. While at Albert Prévost, You will only end up in emergency, after, if you are only in depression, emotional disorder, black idea but no aggression, you are classified in a wing much less hostile. It's my experience, In summary, if you have physical pain, You can still trust The City of Health, but for internal psychiatry, I recommend Hospitals specializing in mental health, such as those that I know in Montreal (Original) Santé Physique: Bon, ils m'ont bien guérit, et sauver la vie; Santé Mental: Mauvais, ils ont aggraver mes souffrance cognitivo-émotionelle, le système psychiatrique a des amélioration à faire, si vous avez des trouble mentaux à faire soigner à l'interne, je vous recommande des hôpitaux psychiatrique à Montréal comme Albert Prévost ou Rivière des Prairies, mon expérience est que je me sentait traité comme un prisonier, un méchant alors que je n'en suis pas un, surtout à l'interne, C'est pire qu'à l'UTT. Les différente problématique s'associant mal sont mélangé durant tous le séjour. Alors que à Albert Prévost, Vous n'endurez cà juste à l'Urgence, après, si vous êtes seulement en dépression, trouble émotionnelle, idée noires mais pas d'agressivité, vous êtes classé dans une aile beaucoup moins hostile. C'est mon expérience, En résumé, si vous avez des douleurs physique, Vous pouvez encore faire confiance à La Cité de la Santé, mais pour la psychiatrie à l'interne, je vous recommande des Hôpitaux spécialisé en santé mentale, comme ceux que je connais à Montréal

Jean-Francois Loiselle

(Translated) Good hospital. not worse than the others .. clean !!! (Original) Bon hopital. pas pire que les autres.. propre!!!

Diana Nguyen

unbelievable how unorganized and unprofessional this hospital is. You have to consult 2 nurses before you get to see a doctor! I arrived at 8:30 am at the emergency room. it was almost empty, less than 8 patient were waiting. it took less than 15 to get call by the nurse and register. It was pretty fast until we have to see the second nurse. we waited 3 hours and we still didnt get to see the second nurse! a lot of people who came after us got in first. I was getting very upset because we been there first. I understand priority but I can't accept the fact that we waited 3 hours and almost 20 people went in before us. that's ridiculous! my sister wasn't about to die but her leg hurts so bad that she can barely walk when others look perfectly fine. at the end we waited 4 hours and still didn't get the chance to see the nurse! people told me that when they call you to enter in the room, they ask you to change and make you wait an hour in the room or more before the doctor come to see you. It's a total waste of time and money! I stayed there almost 4 and a half hour with my sister just to see a simple nurse who couldnt help us and I had to pay 13$ for the god damn parking that was super far away. I am 7 months pregnant and have to deal with their nonsense! I was so upset that I was crying while waiting. And at the end what we got? NOTHING! we pay so much taxes per year for medical care but we end up getting nothing but rude nurses and doctors and a very poor service! Quebec is known to have the longest waiting line for emergency! The workers are very rude and unpleasant to talk with. It's better to go at a walk in clinic or CLSC than here.

Arsène Izabayo

(Translated) This hospital is horrible. Future mom not to give birth at this hospital. I have them my 2nd baby in this hospital and this not worse experience than I have ever lived. I spoke with several people who gave birth there to find that we all went through the same ordeal. (Original) Cette hôpital es horrible.futur maman n'accoucher pas a cette hôpital.j'ai eux mon 2eme bébé a cette hôpital et ce pas pire experience que j'ai jamais vécus.j'ai parler avec plusieurs personne qui on accoucher la pour trouver quil on tous vécus le même calvaire.

Carole V

(Translated) My mother was well cared for. (Original) Ma mère y a été bien soigné.

Benoît Lavigne

(Translated) Far too many jaded staff, a blatant lack of staff and an impressive slowness! Comparing with other hospitals in the area, this is the worst I have seen. (Original) Beaucoup trop de personnel blasé, un manque de personnel flagrant et une lenteur impressionnante! En comparant avec d'autres hopitaux de la région, c'est le pire que j'ai pu voir.

Jean-Pierre Desmarais

(Translated) Security good service good service the cafeteria excellent clean beautiful the view sallea eat ..more ok (Original) Securiter bon service bon service la cafeteria excellent propre beaux la vue sallea manger ..plus ok

Bella Dodie

(Translated) very good hospital (Original) très bon hôpital

Joseph Sabongui

They are very proffesional, organised and smiling. After the xray they asked us to stay the night just to have an MRI on the neck. I wish they had a night shift for the MRI. We stayed till next day 4pm to get the result. Except the waiting time I would give it 4.5

Tanya Cusson

(Translated) Doctor who lectures you more on vaccination than on the reason for your meeting. Very disappointing, wait 8 hours to be told about vaccination when you have chest pain! Never again the city of health. (Original) Médecin qui te fait plus la morale sur la vaccination que sur la raison de ta rencontre. Très décevant, attendre 8h pour se faire parler de vaccination quand que tu as des douleurs thoraciques ! Plus jamais la cité de la santé.

Alander Peacecraft

This must be the worst hospital in the whole country. I've been to many hospitals in my life but the emergency section is the worst. They will make you wait a very long time to see a doctor especially if you're a visible minority that has a hard time speaking French. They will not take you seriously, they will not make an effort to speak English and try to understand your symptoms. I saw plenty of white francophones with what looked like less serious problems come in and get to see the doctor within 1-3 hours. Also they do leave everyone together, covid or not. I can't believe I pay that much tax to get treated like a second class citizen, it's appalling. They really need to hire more staff, bilingual staff, revamp the whole emergency room, the process and the wait time. Waiting 12 hours to even speak to a doctor is not normal.

Emelie Way

(Translated) Maternity is really great, the nurses are perfect, patient and attentive (Original) La maternité est vraiment génial, les infirmières sont parfaite, patiente et à l'écoute

Jonathan Brisebois (Crackwood)

(Translated) When you manage to enter the system, you are well served. (Original) Quand tu réussi à rentrer dans le système, tu es bien servi.

Francis-Olivier Gravel

(Translated) The experience depends very much on the section of the hospital. But parking is difficult. (Original) L'expérience dépend beaucoup de la section de l'hôpital. Mais le parking est difficile.

Carene Mamoun

(Translated) I finally returned home after almost 12 hours of waiting in the emergency room without being seen by the doctor. Too exhausted to wait for more than that. Several other patients did the same, some with very young children. How sad! And only one doctor on duty that day. Really deplorable as a service to the people! (Original) Je suis finalement retournée chez moi après près de 12 heures d'attente à l'urgence sans avoir été vu par le medecin. Trop épuisée d'attendre plus que cela. Plusieurs autres patients ont fait de même, certains avec de très jeunes enfants. Quelle tristesse! Et un seul medecin de service ce jour là. Vraiment déplorable comme service à la population!

Marianne Lafrance

(Translated) It is certain that the waiting time is long as in all hospitals. But each time I have been there, the staff have been very nice and helpful. (Original) C'est sûr que le temps d'attente est long comme dans tous les hôpitaux. Mais chaque fois que j'y ai été, le personnel était très gentil et serviable.

Cherry Maitre

(Translated) My grandmother came because she wasn't feeling well couldn't walk and she came twice in two weeks and they sent him home and said he didn't know. she couldn't even walk out of the hospital. We took him to Lachine hospital the next day and he had a cerebellar stroke. Bad service (Original) Ma grand mere est venu car elle ne se sentait pas bien n'arrivais pas a marcher et elle est venu 2 fois en deux semaines et ils l'ont renvoyé a la maison and disant qu'il ne savait pas . elle narrivait meme pas a marcher pour sortir de lhopital. On l'a emmené a l'hopital Lachine le jour suivant et voila un AVC cerebelleux . Mauvaisss serviceee

C. M.

(Translated) Very good care. Very professional nursing staff. Very ordinary food eg 4 supper and identical lunch on 4 different days. Private and semi-private room not clean. Mold odors in the ventilation. The cleaning attendant passes the mop to places where he has not passed the mop. All done in a breeze. The ceramic in the shower is dirty and encrusted with I don't know what. (Original) Soins très bon. Personnels infirmiers très professionnel. Nourriture très ordinaire ex: 4 souper et dîner identique sur 4 jours différents. Chambre privée et semi-privée pas propre. Odeurs de moisissures dans la ventilation. Le préposé aux nettoyage passe la moppe à des endroits où il n'a pas passé la vadrouille. Le tout fait en un coup de vent. La céramique dans la douche est sale et incrustée de je ne sais quoi.

Sylvain “Sylvain T” Taillon

(Translated) They are professional, well appointed, parking $$ (Original) Ils sont professionnels, bien aménagé, stationnement $$

Florence Lajoie

I was in the hospital for surgery on the 10of Sept and the doctor I had was great they only think is one of the nurses on the 4floor should learn some bedside manner I have colostomy bag and it start to leak and I got really upset and started to cry and the nurse came to see what the problem was and the first word out of her mouth was to stop crying I buzzed them 4 and they never came to see if it was me until the lady next to me said to the nurse that I was crying this happened on Thursday 12of sept

Alexander Frolov

People are very disorganized here and the waiting time could be 7-8 hours. Unless it's a huge emergency I wouldnt go here.

fabiola villegas

(Translated) Very grateful for the attention of the staff, they are professional and very cordial. Even when my son was already out, they called me to give me the same test results if they were negative. (Original) Ctrès reconnaissant pour l'attention du personnel, ils sont professionnels et très cordiaux. Même lorsque mon fils était déjà sorti, ils m'ont appelé pour me donner les mêmes résultats de test s'ils sont négatifs.

Gilles Labelle

(Translated) It's now been over 36 minutes since I waited on the phone for the department of no surgery if there is no one to answer would it be possible for us to know? (Original) sa fait maintenant plu de 36 minutes que j'atteds au téléphone pour le département de la néro chirurgie si il y a personne pour répondre serait îl possible qu'on le sache?

Youssef Faraj

A golden private medical insurance is a waste of money in such hospital! Private rooms are fully booked even if you reserve months in advance ????

Tiffiny Wonder

Disgusting!

griaznula

(Translated) Room transfer at 3 am. There is no better time. The patient is awake, he is lifted from his bed and made to walk. We prefer to put our personal belongings on the bed to transfer them. Stuffed with medication, weakened by his illness and barely awakened, the patient falls, hits his head and bruises several times. I am not blaming all the staff. Many of them do their best and thank you to them, but cases like this one, in a hospital, it is unacceptable and very unfortunate. (Original) Transfert de chambre a 3h du matin. Il n'y a pas de meilleur moment. Le malade est reveillé, on le leve de son lit et l'oublige a marcher. On prefere mettre ses affaires personnelles sur le lit pour les transferer. Bouré de médicament, afaibli par sa maladie et a peine reveillé le malade tombe, se cogne la tete et se fait plusieurs bleus. Je ne px pas blammer tout le personnel. Bcp d'entre eux font leur possible et grand merci a eux, mais des cas comme celui la, dans un hopital, c'est innacceptable et tres dommage.

Stephanie Le Blanc

(Translated) I've been here since 5am ... it's 1pm I was taken care of quickly at first, then a few long waits but friendly nursing staff. On the other hand, it is so noisy in the emergency room that we have difficulty hearing the intercom and the security agent is borderline aggressive, not pleasant at all .... (Original) Je suis ici depuis 5am...il est 1pm J'ai été pris en charge rapidement au début, ensuite quelques longues attentes mais personnel soignant sympathique. Par contre, c'est tellement bruyant a l'urgence qu'on a de la difficulté a entendre lintercom et lagente de sécurité est limite agressive, pas agréable du tout....

Alain Couture

(Translated) Rotten telephone reception service. You call and you stay waiting. I waited 70 minutes and there were only 3 people in front of me. The machine tells me I'm next. After 1 / 2h I hung up. I do not believe that serving a customer over the phone lasts more than half an hour. I have the impression that as of 17h arrived (or 16:30) because I called at 15:55, they left the office, leaving the others on the lines. THIS IS A HUGE LACK OF RESPECT. (Original) Service de réception téléphonique pourri. Tu appels et tu restes en attente. J'ai attendu 70 minutes et il n'y avait que 3 personnes devant moi. La machine m'indique que je suis le suivant. Après 1/2h j'ai raccroché. Je ne crois pas que servir un client au téléphone dure plus d'une demi-heure. J'ai l'impression que dès 17h arrivé (ou 16h30) car j'ai appelé à 15h55, ils ont quitté le bureau, laissant les autres sur la lignes. C'EST UN ÉNORME MANQUE DE RESPECT.

Marie-Josée Lalumière

(Translated) Spend 7 hours in an emergency room with my 7-year-old dehydrating. Priority, but not seen by a doctor, and not possible to put a simple solution, because the doctor is not available .. I just can't get over it, he was given nothing at all !! Got really hard .. (Original) Passer 7hr dans une chambre en urgence avec mon bonhomme de 7 ans déshydrater. Prioritaire, mais pas vu de médecin, et pas possible de mettre un simple soluté, parceque le médecin n’est pas disponible.. j’en revient juste pas, il lui on rien donner du tout !! S’a fait vraiment dure ..

Isa cool

(Translated) The staff are out of breath, given the current conditions, so they are rude, impatient, rush, in short it's really unpleasant. There is very little waiting, it's empty, it looks really strange. (Original) Le personnel est à bout de souffle, vu les conditions actuelles, alors ils sont impolis, impatients, bousculent, bref c'est vraiment désagréable. Il y a très peu d'attente, c'est vide, ça fait vraiment étrange.

Nirva Hairstylist

(Translated) The wait is too long for nothing. They meet 1 patient every 3 hours. (Original) L'attente est trop longue pour rien. Ils rencontre 1 patient à chaque 3 heur.

Fleurette Gélinas

(Translated) Because at the information booth I was well informed. Hospital of reasonable size to better find ... (Original) Parce qu'au kiosque d'informations j'ai été bien informés.. Hôpital a grandeur raisonnable pour mieux se retrouver ...

Gilbert Levac

(Translated) Have a long colonoscopy Thursday the 31st All the staff especially the nurses of a remarkable kindness and thank you to the doctor Dr !. Doucet for the theoretical exam and removal of polyps and more comes to see you after the exam to explain everything to you Bravo you do a nice job (Original) Passez une coloscopie longue jeudi le 31 Tout le personnel surtout les infirmières d'une gentillesse remarquable et merci au médecin Dr!. Doucet pour l'examen théorique et enlèvement de polypes et de plus vient vous voir après l'examen pour tout vous expliquer Bravo vous faites du beau travail

Cath in the hat

(Translated) We get along, we are in QC. It is a hospital that, like most, suffers serious budget cuts. Do not expect a super fast service like Tim Hortons! I was rushed to this hospital for cardiac arrhythmia. Wow! The staff was very attentive, reassured me and the follow-up after my stay was great. I was tested to make sure my heart was fine. The young doctor in the emergency room was amazing, understanding and attentive. Nurses in the emergency very nice. Thank you all (Original) On s'entend, on est au QC. C'est un hôpital qui comme la plupart subit de graves coupures budgétaires. Il ne faut pas s'attendre à un service super rapide comme au Tim Hortons! J'ai été amené d'urgence à cet hôpital pour une arythmie cardiaque. Wow! Le personnel à été aux petits soins, m'ont rassuré et le suivi après mon séjour à été super. On m'a passé une batterie de test pour s'assurer que mon coeur allait bien. Le jeune médecin à l'urgence à été incroyable, compréhensif et à l'écoute. Les infirmières à l'urgence très gentilles. Merci à tous

Andreia Ponte Carvalho

Worst hospital waited 10 hours because I was having heart palpitations and when I asked for some help I got turned away three times with the door slamming very unprofessional horrible staff

Timmy Denttrige

(Translated) Fast service and very versatile and empathetic nurses (Original) Service rapide et infirmières très polyvalentes et empathiques

Abderrahim Kama

(Translated) The nurses do not care, you have to be dying to be served (Original) Les infirmières s'en foutent il faut être mourant pour être servis

Aminata Camara

(Translated) I was followed by a doctor at this hospital, the lady is the worst doctor I have ever seen, after my childbirth she never wanted to see me and I had so much stomach ache, no control nothing a terrible lady (Original) J'ai été suivie par un médecin à cette hôpital, la madame est le pire des médecins que j'ai jamais vues, après mon accouchement elle n'a jamais voulu me voir et moi j'avais tellement mal au ventre, pas de contrôle rien une terrible madame

Samara Hossain

(Translated) this hospital deserves zero star zero compassion, disrespectful make me say you are not a priority and there are at least 8 people before you after waiting 12 hours wow well done health quote thank you very much appreciated. If the clinics and clsc are already full please or should i go? I waited 15 hours at the end I could the more my migraines got worse and I left. So to sum up a day lost work and I'm resortie loser because i didn't even get a chance to see the doctor nb: I waited until 11:20 am 2:20 am (Original) cet hopital merite zero etoile zero compassion , irrespectueux me faire dire tu n est pas prioritaire et il y a au moins 8 personnes avant toi apres avoir attendu 12heures wow bravo cite de la sante merci beaucoup tres appreciee . Si les cliniques et clsc sont deja pleines svp ou devrai je y aller ? j ai attendu 15 heures a la fin j en pouvais plus mes migraines s empiraient de plus en plus et je suis partie. Alors pour resumer une journee travail perdu et je suis resortie perdante car je n ai meme pas eu la chance de voir le medecin nb: j ai attendu de 11:20 am 2:20 am

Sandra Fred

(Translated) Very bad hospital. 2 days spent there. Horrible emergency waiting time. Nurses at the yard talking about their vacation by taking vital signs. Didn't really listen to the symptoms. Arrogant and haughty emergency doctor, seemed bored of his job. On floor, nursing staff hardly present. Often gathered in the office laughing and talking about everything and nothing. Beasts when disturbed. "YES MISS, RETURN !!! TO YOUR ROOM SOMEONE WILL GO TO SEE YOU" then take 25 min before coming. The gelco was broken, so the drugs could no longer be administered. In short, the management must give a boost and make quality controls. (Original) Très mauvais hôpital. 2 jours passé à cet endroit. Urgence horrible en temps d'attente. Infirmières au triage parlaient de leurs vacances en prenant les signes vitaux. N'écoutait pas vraiment les symptômes. Médecin de l'urgence arrogant et hautain, semblait blasé de son emploi. Sur étage, personnel infirmier peu présent. Souvent regroupé au bureau à rire et à parler de tout et de rien. Bêtes lorsque l'on les dérange. "OUI MONSIEUR, RETOURNEZ !!! À VOTRE CHAMBRE QUELQU'UN VA ALLER VOUS VOIR" pour ensuite prendre 25 min avant de venir. Le gelco était brisé, donc les médicaments ne pouvaient plus être administrés. Bref, la direction se doit d'un donner un coup de bar et de faire des contrôles de qualité.

Catherine Lamothe

(Translated) I had a delivery and was hospitalized for 72 hours both times it was totally incredibly not normal ... I had an ultrasound for my second child and the person who spent the morning was super stupid .. I have no choice but to go there unfortunately ... (Original) J'ai eu un accouchement et été hospitalisée pour 72 h les deux fois c'était totalement incroyablement pas normale ... J'ai eu un échographie pour mon deuxième enfant et la personne qui m'a passé le matin était super bête... J'ai comme pas le choix d'aller là-bas malheureusement...

Cherry Solis

Horrible they didn't allow me in with my siezure alert and response assistance animal I needed to the the neurologist they told me only "guide dogs" blind people are not the only disabled people one of the staff called me crazy and was racist

Paul Sauvanet

(Translated) Thank you to the whole team of nurses, the doctor and the psychiatrist who took care of my girlfriend. All super nice, attentive and very quickly taken care of in the emergency. Very serious as a hospital, thank you again a thousand times. (Original) Merci à toute l'équipe d'infirmières, du médecin et du psychiatre qui ont pris en charge ma copine. Tous super gentils, attentionés et prise en charge très rapide à l'urgence. Très sérieux comme hôpital merci encore milles fois.

Sofyan Dahhan

Nice stuff..

Pav Tsima

(Translated) An exceptional hospital, 4th floor of the surgeries the nurses and doctors are excellent. I received the best service before and after my surgery, because of the covid we can't have visitors but I felt great thanks to their work, they were always there for me, thank you (Original) Un hôpital exceptionnel, 4ème étage des chirurgies les infirmières et médecins sont excellents. J'ai reçu le meilleur service avant et après ma chirurgie, à cause de la covid on ne peut pas avoir de la visite mais je me sentais super bien grâce à leur travail, ils étaient toujours là pour moi, merci

Mathieu Dube Fougere

Started with a 5 hour wait, 7 hours later they say now its an 8 hour wait could not take the incompotance and left. Went to private the next day. Hate this place

sarah ladik

I had day surgery and was in and out for a few weeks prior for other appointments and everyone was really kind and helpful every time. It's always a worry, being an anglophone accessing services when I know I'm not going to be calm and on top of things, and it was really really okay.

yan vitroy

(Translated) Terrible service, terrible staff, a health system that leaves much to be desired, we are better taken care of in third world countries! Oh Canada! You are sick with this hospital of shame with poorly educated nurses, to whom chatting with each other is more beneficial than the health of the sick. Snobby doctors who look at you like a $ 100 bill, and like $ 100 is nothing to them then you are nothing. It is time to sound the alarm and for consumer associations to act to improve the situation of patients in this province. A word of advice do not get sick in Quebec and if by bad luck you do not go to this Hospital of shame! (Original) Terrible service, terrible personels, un systeme de santè qui laisse à desirer, on est mieux pris en charge dans des pays du tiers monde! Oh Canada! Tu est malade avec cet hopital de la honte avec des infermiers mal eduquè, à qui chatter entre eux est plus benefique que la santè des malades. Des medecins snobs qui te regarde comme un billet de 100 dollars, et comme 100 dollars c'est rien pour eux alor t'est rien. Il est temps de tirer la sonnette d'alarme et que les associations de consomateurs agissent pour ameliorer la situation des malades de cette province. Un conseil ne tombez pas malade au Quebec et si par malchance vous l'etes n'allez pas dans cet Hopital de la honte!

Rita Hage

(Translated) Urgency completely disorganized. After a sleepless night from 6pm to 5am my 82 year old mother had an appointment the next day at 2pm at the X-ray. You had to be in the emergency room to prepare it an hour before. thing that was done. We arrived at 12:30. The solute was installed and the nurses forgot it. They just forgot to send it to radiology on time. His appointment is postponed to 16h. Other waiting times that can be fixed. She goes to the scanner 2h30 later and we install it. 15 minutes later the technician comes to tell me that she has to wait for Dan's waiting room because the radiologist and the emergency physician are talking to see what tests to do. There were no clear instructions in the file. What a gang of incompetents. It is 5 pm and we are still waiting. (Original) Urgence complètement désorganisée. Après une nuit blanche de 6h pm à 5 am ma mère de 82 ans avait un rendez-vous le lendemain à 14h à la radiologie. Il fallait être à l'urgence pour la préparer une heure avant. chose qui était faite. On est arrivées à 12h30 . On Lui a installé le soluté et Les infirmières l'ont oubliée. Elles ont juste oublié de l'envoyer à la radiologie à l'heure. Son rendez vous est reporté à 16h. D autres heures d'attente iterminables. Elle passe au scanner 2h30 plus tard et on l'installe. 15 min plus tard le technicien vient me dire qu'il faut qu'elle attende Dan's la Salle d'attente car le radiologue et l'urgentologue sont en train de parler pour voir quels tests faire. Iln' y avait pas d'instructions claires dans le dossier. Quelle gang d'incompétents. Il est17h et on attend toujours.

I'm Ren

It's more like 3 1/2. I really hesitated. I've had good and bad experiences at this place. Parking is difficult. My appointment was for an ultrasound. No complaints there, on time, polite staff. Another time went for a blood test, waited 4 hours.

dave leblanc

(Translated) Lots of places before really meeting the person it is unpleasant (Original) Beaucoup de places avant de vraiment rencontrer la personne nécessaire c'est déplaisant

Sylvie

(Translated) I was hospitalized for 5 days, I spent one night in the emergency room, one night in the overflow, and three nights upstairs and I was treated very well. Whether by doctors, nurses, orderlies and staff around. Food service, transport from one service to another. Positive experience at all levels although it is not fun to be sick, important to be treated with respect and to have confidence. On the other hand, last February, I spent 5 days in the overflow unit, the other overflow, on a stretcher, a real ghetto for patients and nurses. (Original) J'ai été hospitalisé 5 jours , j'ai passé une nuit à l'urgence, une nuit au débordement,et trois nuit à l'étage et j'ai très bien été soigné. Que ce soit par les médecins, infirmières, préposées et le personnel autour. Service de nourriture, transport d'un service à l'autre. Expérience positive à tous les niveaux même si ce n'est pas drôle d'être malade , important d'être soigné avec respect et avoir confiance. Par contre, en février dernier , j'ai passé 5 jours dans l'unité de débordement, l'autre débordement, sur une civière, un vrai ghetto pour les patients et les infirmières.

Yuriy Pylypchyk

Do not go there. You will waste your time.

Sam D.

Very slow

Johanne Dumais

(Translated) Terrible experience in emergency following problems with gallbladder stones. Nurses who treat us like numbers and make us run from room to room despite suffering. No tact either when I refused to carry my saddle test in front of everyone in the emergency without being able to hide it all in a bag. Elsewhere I was given a bag to throw the seat hygienically and a paper bag for my analysis. There is a limit to being humiliated one has enough to be serious sick without adding more. I will never go back .... (Original) Expérience épouvantable a l'urgence suite à des problèmes des calculs a la vésicule biliaire. Infirmières et infirmiers qui nous traitent comme des numéros et nous font courir dune salle à l'autre malgré que l'on souffre. Aucun tact non plus quand j'ai refusé de trimballer mon analyse de selle devant tout le monde de l'urgence sans pouvoir dissimuler le tout dans un sac. Ailleurs on m'avait donné un sac pour jeter le siège de façon hygiénique et un sac de papier pour mon analyse. Ya une limite a se faire humilier on a assez d'être malade sérieux sans en plus en rajouter. Je n'y retournerai plus jamais....

Kameni yemte Lucie

(Translated) Congratulations to the radiology team who was able to do a pulmonary scan on the most claustrophobic of claustrophobes this Sunday, March 1, 2020. You have shown great professionalism and great patience with one sole purpose to save my life. I would be grateful. eternally thank you (Original) Un gros bravo a l équipe de radiologie qui a pu faire un scanner pulmonaire a la plus claustrophobe des claustrophobe ce dimanche 1er mars 2020.Vousavez fait preuve d un grand professionnalisme et d une grande patience dans un seul but me sauver la vie je vous serais reconnaissant eéternellement merci

Steve Ramsay

(Translated) Very stupid (Original) Très bête

Zena B

(Translated) Dr Dupont-Chalaoui Katrie - gynecologist / obstetrician - the worst of the worst. If the nurses tell you that you are going to be seen by her, run away immediately. Do your research on her before you are seen by her! (Original) Dr Dupont-Chalaoui Katrie - gynecologue/obstétricienne- la pire des pires. Si les infirmières vous disent que vous allez être vue par elle, sauvez vous tout de suite. Faites votre recherche sur elle avant d'être vue par elle!

Sophia Civilne

(Translated) Respectable and very humanist ... Chantale a nurse at U was very emphatic and proud of her work. Thank you ???? (Original) Respectable et très humaniste...Chantale une infimière à la U etait très emphatique et fière de son travail. Merci ????

Hassnaa Abidi

(Translated) After 12 hours of waiting, the doctor tells me that I have two broken bones. He tells me that they can't put me in plaster right now and that it will surely go to the next day. The temporary staff was in the wrong place. In too much pain, 4 days later I call the hospital to question the fact that I still haven't received a call and they tell me I have to wait yet another week for my cast, having both broken leg bones ... (Original) Après 12heures d'attentes, le médecin m'annonce que j'ai deux os cassés. Il me dit qu'ils ne peuvent pas me faire de plâtre à l'instant et que ça va sûrement aller au lendemain. L'atel temporaire était mal placé. En ayant trop mal, 4 jours plus tard, j'appelle l'hôpital pour questionner le fait que je n'ai toujours pas reçu d'appel et ils me disent que je dois attendre encore une autre semaine pour mon plâtre, ayant les deux os de la jambe brisés...

Jean-Pierre K.

Cleanliness level 0 / waiting time = 7 hours and above / reevaluation staff service very bad!!!

Dung Nguyen

(Translated) An experience was not pleasant to the emergency. The nurses in the yard were not welcoming and did not give me any explanation about what she did about me. A lack of respect and professionalism (Original) Une expérience n'était pas agréable à l'urgence. Les infirmières au triage n'étaient pas accueillantes et m'ont pas donné aucune explication sur les mesures qu'elle a prises sur moi. Un manque de respect et professionalisme

Sab

My night shift nurse made me cry, she was extremely rude and unprofessional. She should not be in the Mère et enfants department!!. Doctors are inaccurate... tell you things to scare you. To the nurses that were doing there job, thank goodness for them. Also if you are a diffent ethnicity , you will be treated differently and poorly, and if you speak english some will act like they dont know what your saying. (This happend to the person i was with) Would i go back to this hospital... no. I will not recommend this hospital either. 2 stars because there was the good and the horrendous.

MIRNA Sader

(Translated) Worst service for children. Incompetence of nurses. Waiting time 5h yesterday and 6h today !!! (Original) Pire service pour les enfants. Incompétence des infirmières. Durée d'attente 5h hier et 6h aujourd'hui!!!

Chantal Voyer

(Translated) No way to make an appointment at this hospital, it NEVER responds, even during the opening hours of the radiology clinic. 9 months after my request for an MRI scan, no way to reach them. Even the complaints office does not respond. A real shame this health system. (Original) Pas moyen de prendre un r-v à cet hôpital, ça répond JAMAIS, même pendant les heures d'ouverture de la clinique de radiologie. 9 mois après ma demande pour un passer IRM, pas moyen de les rejoindre. Même le bureau des plaintes ne répond pas. Une vrai honte ce système de santé.

Rob Mor

I find most of the staff extremely rude and un compassionate.

Sskssk Sskssk

(Translated) I was satisfied with the hospital services of the city of health and mental health I was 7 days in this hospital they improved again a little postponement to do better than before the kidney stones were removed, it took a long time to find my sent to the 4th floor they are a good team, great I am thanked for taking this seriously know so (Original) Jai ete satisfait des service de hopital de la cite de la sante et en sante mentale jai ete 7 jour a cest hopital li sont amélioré encore un peut ajournement a faire mieu que avant li sont enleve des piere au reins sa ete long a trouver li mon envoyé au 4 étage li sont une bonne equipe super je est remerci avoir pris sa au sérieux sais fois si

Farah Tanta

Terrible service, terrible personels!

Jason

Horrible. My son is 6. CLSC put a temporary cast on his arm. I've been waiting over 1 week for orthopedics at CSSS to call me to put a permanent cast. They haven't called and orthopedics NEVER pic up the phone. CLSC says they faxed the info and that there's nothing else they can do. What a broken system.

Mirna

(Translated) My husband has been screaming pain for about two hours because of kidney stones while waiting for the doctor's arrival, I believe there is only one to treat all emergency patients! (Original) Mon mari a crié de la douleur pendant environ deux heures à cause des calculs dans les reins en attendant l'arrivée du médecin, je crois qu'il y a un seul pour soigner tous les patients de l'urgence!

vanessa laurendeau

(Translated) I like the city of health. I gave birth to my 3 children in the maternity ward. Fantastic staff! I have been to the emergency room for these same children many times and they do not keep me waiting with my children. In 3 hours usually everything is done and we are back home! Thanks to all the staff (Original) J'aime cité de la santé. J'ai mis mes 3 enfants au monde à la maternité. Fantastique le personnel ! Jai été aux urgences pour ces mêmes enfants à maintes reprises et ils ne me font pas attendre avec mes enfants. En 3 heures d'habitude tout est fait et on est de retour à la maison! Merci à tout le personnel

Sebastien Dubois

Waited 7 hours without yet to see a doctor. I have all the symptoms of a appendicitis.. the first nurse I saw told me " it might not be" The second nurse after I told the first nurse I had chills ... a fever and sweating with bad stomach pains... said " so you're here for diarrhea?" I was really mad. I'm leaving and I will go to mhu in Montreal instead. Horrible procedure... and worst follow ups.

Andree Hamelin

(Translated) A rectal hemorrhage of my boyfriend was treated presto. Except the overflow is debile for all .... the staff and the sick. Then we had to transfer it to the intensive care unit. Omg is not better. Thank you. (Original) Un hemorragie rectal de mon chum fut traite presto. Sauf le debordement est debile pour tous....le staff et les malades. Puis on a du le transferer aux soins intensifs. Omg y a pas mieux. Merci.

François gauvin

(Translated) I spent 5 days at this hospital. During his 5 days the service was mediocre, all the nurses contradicted each other from one day to another, and when we rang for help we could wait 45 minutes ... They give me an appointment 2week more Later, I had to confirm my appointment by phone, for 2 days I called and no one answered me any more. mediocre as a service .. I do not advise anyone this hospital ???????????????????????? (Original) J'ai passé 5 jours , à cette hôpital . Durant ses 5 jours le service étais médiocre , tout les infirmières se contredisait d'une journée à l'autre , et quant on sonnais pour avoir de l'aide on pouvais attendre 45 min... Ils mon donner un rendez-vous 2semaine plus tard , il fallait que je confirme mon rendez-vous par téléphone , durant 2jours j'ai appelé et personne n'a plus me répondre. médiocre comme service.. Je ne le conseil a personne cette hôpital ????????????????????????

Nancy Cotnoir

(Translated) Had an appointment at 9:00 am, passed at 10:00 am but the doctor spent a good 25 min. with us, he explained very well. Well done! (Original) Avait rendez-vous à 9:00, passé à 10:00 mais le médecin a passé un bon 25 min. avec nous, il a très bien expliqué. Bravo!

Caroline St-Gelais

(Translated) After several years of attendance and more than twenty operations, hospitalizations this hospital is by far the one with the best staff! (As everywhere there are rotten apples remember that there are also among the patients ) but in general it sounds fantastic and thinks of the well being of the patients with the means they have! (Original) Après plusieurs année de fréquentation et plus d'une vingtaine d'opérations, hospitalisations cette hôpital est de loin celle avec le meilleurs personnelles !( Comme partout il y'a des pommes pourries oublions pas qu'il y'en à aussi parmia les patients ) mais en général il son fantastiques et pense au bien être des patients avec les moyens qu'ils disposes !

R

Every single nurse, doctor and employee, you are absolute angels and you deserve so much. Thank you for healing me and taking the best care of me when I had surgery.

Patricia Lescarbeau

(Translated) I will never return to this hospital I had a miscarriage on 2/10/2021 in the evening I asked for a second medical opinion given the pain I had at overt I was told if you want to have a second opinion you had to go to another Hospital me taken for fear of worry and no answer and the evening nurse no way to live that he insults me for free so I am in the process of mourning my baby in addition to having no moral support from the staff or who is counting there I ask to speak with the person in charge of the hospital at the moment I am still hemorrhaging, they make me come to security to force me to leave the hospital I tell them it's not okay finished like that I'm going to complain (Original) Je ne retournerai plu jamais a cette hôpital j'ai fait une fausse couche le 2/10/2021 en soirée j'ai demandé avoir un deuxième avis médical vu la douleur que j'avais au overt on m'a dit si vous voulez avoir un deuxième avis vous devais aller dans une autre Hôpital moi prise de peur de inquiétude et sans réponse et l'infirmière du soir aucun savoir vivre qu'il me insultes gratuitement alors je suis entrain de vivre un deuil de mon bébé en plus d'avoir aucun soutiens morale du personnel ou qui compte la bas je demande a parler avec le responsable de l'hôpital a se moment je suis encore en hémorragie on me fait venir la sécurité pour me faire quitter l'hôpital de force je leur dit sa va pas terminé comme sa je vais porter plaindre

Johanne Duchesneau

(Translated) I don't understand the negative reviews about this hospital or the staff they are excellent if you don't ask for VIP treatment because you pay taxes. Everyone wants to be treated as a priority, but the medical team is the only one who knows the priorities. so try to get treatment in the USA for free there you will be right to complain. Well done to the Cité de la santé. (Original) Je ne comprends pas les critiques négatives sur cet hôpital ou le personnel ils sont excellents si on ne demande pas un traitement VIP parce qu'on paie des taxes. Tout le monde veut être traité en priorité mais l équipe médicale est la seule à connaître les priorités. essayez donc de vous faire soigner aux USA gratuitement là vous aurez raison de vous plaindre. Bravo à la Cité de la santé.

Bonnie Green

Yes the wait was long. Yet well worth it comming from ONTARIO. Emerg dr. Was sufficient to the piont. And is having a specialist come in the next day.Not in Novemeber like in Ontario!! They dont give you the run around here. Well worth the drive!

Kacem Guennaoui

(Translated) I was accepted into the COVID-19 pavilion at the Cité de la Santé because of the English Variant which severely attacked my lungs. After 10 days of intensive care, the team on the third floor got rid of my symptoms and made me recover my senses. Important! From day one, I was put at ease by the repeated checks and the empathy that appeared in everyone's eyes. Another gesture that contributed to this confidence was when I learned that the medical profession was in contact, almost daily, with my family doctor in order to readjust my medication. To the whole team, you have my respect and appreciation. Thank you. (Original) J’ai été accepté au pavillon COVID-19 de la Cité de la Santé à cause du Variant Anglais qui s’est attaqué à mes poumons d’une façon sévère. Après 10 jours de soins intensifs, l’équipe du troisième étage m’a débarrassé de mes symptômes et m’a fait récupérer mes sens. Important! Dès le premier jour, j’ai été mis en confiance par les contrôles répétés et l’empathie qui paraissait dans les yeux de chacun et chacune. Un autre geste qui a contribué à cette confiance est lorsque j’ai su que le corps médical entrait en contact, presque quotidiennement, avec mon médecin de famille afin de réajuster ma médication. À toute l’équipe, vous avez tout mon respect et toute ma reconnaissance. Merci.

Robert Dubois

(Translated) Impeccable service, rigorous follow-up very competent staff, thank you! (Original) Services impeccable, suivis rigoureux personnel très compétant, merci!

Jessica B

(Translated) Shame on Quebec, it is by far the worst hospital! I am reminded to fix an URGENT RV after 10 months !!! Fortunately I was admitted elsewhere the same week, we have time to die before having a follow-up. The emergency room here only has a doctor on call for the entire city of Laval, it's not normal to have to wait 13 hours to see a doctor in a developed country ... (Original) Honte au Québec, c'est de loin le pire hôpital! On me rappelle pour fixer un RV URGENT après 10 mois!!! Heureusement on m'a admis ailleurs la semaine même, on a le temps de crever avant d'avoir un suivi. L'urgence ici a seulement un médecin de garde pour toute la ville de Laval, pas normal de devoir attendre 13 heures pour voir un médecin dans un pays développé...

nicole stevenson

I witnessed a nurse using drugs .. she was sticking a needle in her leg, she fumbled and dropped a small package, I could tell it wasn't something prescribed by the way she had acted, she was shocked when she saw me .. Disgusting that they call these people health care workers.

André B

(Translated) Certainly one of the worst hospitals in Quebec. A heavy and ineffective administration, often incompetent doctors, union members who allow themselves abusive behavior, unacceptable and unpredictable waiting times, little follow-up following exams ... a chance that there is still some employees of great generosity and remarkable professionalism to maintain the quality of care required. I thank them very much. (Original) Certainement l'un des pires hôpitaux du Québec. Une administration lourde et inefficace, des médecins souvent incompétents, des syndiqué(e)s qui se permettent des comportements abusifs, des temps d'attentes inacceptables et imprévisibles, peu de suivis suite aux examens... une chance qu'il y a encore quelques employé(e)s d'une grande générosité et d'un professionnalisme remarquable pour maintenir la qualité des soins requis. Je les en remercie infiniment.

Narah Kim

One star is waste for this place.

Chantale Gravel

(Translated) Sickly, by calling to know the # of a patient's room he was given 29 seconds on hold? I waited 30 minutes without having contact with the reception ????? I worked 35 years in a hospital I am so happy to have left. You can run after recruiting .... Good luck. (Original) Écoeurant, en appelant pour connaître le # de chambre d'un patient il était donné 29 secondes en attente? J'ai patienté 30 minutes sans avoir de contact avec la réception ????? J'ai travaillé 35 années dans un hôpital je suis tellement heureuse d'avoir quitté. Vous pouvez courir après le recrutement....Bonne chance.

linda monette

(Translated) I had a very good service, both with the nurses, the attendants, the surgeon and his team, and also the volunteers always there to guide us where to offer us a little warm blanket. Thank you all. (Original) J'ai eu un très bon service, autant avec les infirmières, les préposés, le chirurgien et son équipe, et aussi les bénévoles toujours là pour nous guider où nous offrir une petite couverture bien chaude. Merci à tous.

Emmy Ssa

(Translated) Long wait for the Covid patients when your condition is serious they do not even offer you a wheelchair with vomiting and a wait of more than 5 hours they made a mistake on my Code after expressing my dissatisfaction, finally I am hospitalized !!! you must starve because it is forbidden for someone to bring you food and they will not give either even if you are hospitalized you must wait for the meal 8:30 am the next day. Thank you to the radiologist Marie-Lise for her human side she gave me a blanket and she told me poor you are covered with your jacket! Some people are warm, others hate their jobs and you pay like the nurse who put the glass of water on the floor for me and not on the table I'm not a dog! In addition he left my waste ... to smell it all night! But on the medical side, they did all the necessary analyzes. Very cold welcome, long live CHUM! (Original) Longue attente pour les patients du Covid quand ton état est grave ils ne te proposent même pas une chaise roulante avec vomissement et attente de plus 5h ils se sont trompés sur mon Code après avoir manifesté mon mécontentement finalement je suis hospitalisée!!! tu dois crever de faim car interdit que quelqu'un t'apporte de la nourriture et ils ne donneront non plus même si tu es hospitalisé tu dois attendre le repas 8h30 le lendemain. Merci à la radiologue Marie-Lise pour son côté humain elle m'a donné une couverture et elle m'a dit pauvre toi tu es couverte avec ton jacket ! Certaines personnes sont chaleureusres d'autres détestent leur travail et tu payes comme l'infirmière qui m'a déposé le verre d'eau par terre et non sur la table je ne suis pas un chien ! En plus il a laissé mes déchets...pour les sentir toute la nuit ! Mais côté médical ils ont fait toutes les analyses nécessaires. Accueil très froid en plus, vive CHUM !

Vinny B

Was treated good

Tatiana St

(Translated) Poor service. Some doctors should review the way they treat their patient. We did not neglect the explanations I gave concerning pain and unfortunately for me I had complications on my health! (Original) Service médiocre. Certains medecins devraient revoir la façon qu'ils traitent leur patient. On n'a négliger les explications que j'ai donné concernant des douleurs et malheureusement pour moi j'ai eu des complications sur ma santé!

Un Citoyen Libre

(Translated) We can't come out alive from this hospital (Original) On ne peut pas en ressortir vivant de cet hopital

Karen Lei

(Translated) The test center is well organized and fast. The cafeteria muffins are delicious! The staff is very professional, kind and attentive. Nurses are pearls! The doctors are absolutely knowledgeable and take the time to explain the procedures to the patients. (Original) Le centre de prélèvements est bien organisé et rapide. Les muffins de la cafétéria sont délicieux! Le personnel est très professionnel, gentil et à l’écoute. Les infirmières sont des perles! Les médecins sont absolument compétents et prennent le temps d’expliquer les interventions aux patients.

Charles Milord

(Translated) I went to the emergency room on Thursday May 27th around 7:30 am. I am very satisfied with the services rendered. Whether it is the reception security officer, receptionists, maintenance workers, patient attendants, nurses and doctors, all of them acted in a very professional manner by putting the emphasis on the center of their actions is the patient. Congratulations also to the managers who make it possible to achieve such results. (Original) Je me suis rendu à l'urgence jeudi le 27 mai vers 07h30. Je suis très satisfait des services rendus. Que ce soit l'agente de sécurité à l'accueil, les préposée à l'accueil, les préposées à l'entretien, les préposés aux bénéficiaires, les infirmières et les médecins, tous et toutes ont agi de façon très professionnelle en mettant au centre de leurs actions le patient. Félicitations aussi aux gestionnaires qui permettent d'atteindre de tels résultats.

Stephanie Vezeau

(Translated) Genecology allow yourself to close your file because the employees do not take the time to put a note in the file it is unacceptable (Original) Genecologie se permettre de fermé ton dossier car les employés ne prennent pas le temps de mettre une note au dossier cest innaceptable

Fanny Harris

(Translated) Are the staff of the maternity center brainwasher to detest / mistreat nationalities other than Quebec? one of the only maternity centers where you feel "in danger" during childbirth. So review your notes and learn politeness that will help you. (Original) est ce que le personnel du centre de maternité est brainwasher à detester/mal traité les nationalités autre que québécoise? un des seuls centre de maternité où on se sent en "danger" lors d'un accouchement . revisez donc vos notes et apprenez la politesse ça vous servira .

Roland Zeus

(Translated) We have been warned by friends and others that this is one of the worst - and we must admit it - they are right. We have been 2 times - and it was 2 times too much. The first time we came across a resident who was so arrogant- oh my god, do they teach at the medical school how to approach PEOPLE? If not, he must begin to make- and some doctors realize that PATIENTS is the reason for the existence of their profession. The wait time was similar to other hospitals in the greater Montreal area. In 2 days of hospitalization in the emergency room, we saw the doctor once (and during a big max of 1 min). He does not answer any questions. He's hardly talking to you. We come to take blood tests after taking blood, and we are not told why and what the other blood tests have given etc. Very frustrating experience in this hospital. But the positive side of things, we met 2 nurses who was very understanding and POLI. It seems that we were not the first to experience this situation with some of the doctors on call during our stay. For us, unless there is no other possibility, we never go there again. (Original) On nous a avertit- par des amis et autres, que c'est un des pires- et faut bien l'admettre ils ont raison. On a été 2 fois- et c'était 2 fois de trop. La première fois on était tombé sur une résidente qui était tellement arrogante- oh my god, est-ce que à l'école de médecine ils font des cours sur comment aborder des PERSONNES? Si non, il faut bien qu'il commence à en faire- et que certains médecins réalisent que des PATIENTS est la raison d'existence de leur métier. Le temps d'attente était similaire aux autres hôpitaux de la grande région de Montréal.En 2 jours d'hospitalisation à l'urgence, on a vu le médecin 1 fois (et pendant un gros max de 1 min). Il ne répond à aucune question. C'est à peine qu'il te parle. On vient nous faire des prise de sang après prise de sang, et on nous dit pas pourquoi et qu'est ce que les autres prise de sang ont donné etc. Expérience très frustrante dans cet hôpital. Mais le côté positif des choses, on a rencontré 2 infirmiers qui était très compréhensif et POLI. Il semble qu'on était pas le premier à vivre cette situation avec certains des médecins de garde pendant notre séjour. Pour nous, sauf s'il n'y a aucune autre possibilité, on n'y met plus jamais les pieds.

Francois Dubord

(Translated) Laughable Emergency efficiency. The hospital is of course in Quebec so that's to be expected. Endless wait ... (Original) Efficience de l'Urgence risible. L'hôpital se trouve biensûr au Québec donc c'est à prévoir. Attente interminable...

AK Z

(Translated) I went to the hospital for samples (blood test and stool sample collection). They made me wait 3 hours (from 10am to 1:00pm) to finally tell me that my tests had to be done in the morning and that I had to come another day. Big waste of time. (Original) Je suis allez à l’hôpital pour des prélèvements (prise de sang et récolte d’échantillon de selle). On me fait attendre 3 heures (de 10am à 1:00pm) pour au final me dire que mes tests devaient se faire en avant-midi et que je dois venir une autre journée. Grosse perte de temps.

Timothy De Fazio

Most disgusting service I have ever had in my entire life !! Do not go unless dying there will be no help.

Paigr Huddr

Took them 12 hours to see my mother, told her she was just having a panick attack when they got to her. We took her to a different hospital which took her seriously and deducted she had stuff in her stomach that needed surgery immediately.

Simon Lachapelle

(Translated) When I made the complaint, they said the woman's name was Doua or Dua. Either way, it was in the x-ray department with the iodine injection. The lady was really very abrupt with me. First, she didn't want to wear gloves in times of covid. I had to insist and she raised her voice and got angry. Madame it tempted her more to make an effort: "I have a personal preference not to wear gloves", she said. She even suggested that I postpone my meeting until later. I asked who was the boss, she said "I'm the boss." I got along with her (argument for making complaints) and she finally agreed to put on gloves and inject me with her case. On the other hand, it stung me as if it were stinging a laboratory animal, abruptly, quickly and without empathy. Then, once in the scan, I told her that I didn't want to be touched and that she told me how to position myself. I mentioned that if she is to touch me, let it be "minimum possible" physical contact. She simply said, “Okey, your scan will be badly done!” Then she left laughing to see her colleague. After the scan, she said, "Part of the scan is missing, but we'll deal with it!" I made a complaint, but you know how it is. They said it's my version against his. She still scared me and hurt a little biting me like that. I asked if next time I could film or record, they said I'm not allowed. Same band of crosseurs. It had no consequences, they are protecting each other I have the impression. (Original) Quand j'ai fait la plainte, ils ont dit que la femme s'appelait Doua ou Dua. Dans tous les cas, c'était dans le département de radiographie avec l'injection à l'iode. La madame a été vraiment très brusque avec moi. Premièrement, elle ne voulait pas mettre de gants, en temps de covid. J'ai dû insister et elle a monté le ton et s'est mise en colère. Madame ça lui tentait plus de faire un effort : "J'ai une préférence personnelle de ne pas mettre de gants ", elle disait. Elle proposait même que je remette mon rendez-vous à plus tard. J'ai demandé c'était qui le boss, elle a dit "C'est moi le boss." Je me suis estiné avec elle (argument de faire des plaintes) et elle a finalement accepté de mettre des gants et de m'injecter son affaire. Par contre, elle m'a piqué comme si elle piquait un animal de laboratoire, brusquement, rapidement et sans empathie. Ensuite, une fois dans le scan, je lui ai dis que j'ai pas envie de me faire toucher et qu'elle me dise comment me placer. J'ai mentionné que si elle doit me toucher, que ce soit un contact physique "minimum possible." Elle a simplement dit : "Okey, ton scan sera mal fait ! " Puis, elle est partie en riant voir sa collègue. Après le scan, elle a dit : "Il manque une partie du scan, mais on va faire avec !" J'ai fait une plainte, mais vous savez comment c'est. Ils ont dit que c'est ma version contre la sienne. Elle m'a quand même fait peur et un peu mal en me piquant comme ça. J'ai demandé si la prochaine fois je pouvais filmer ou enregistrer, ils ont dit que j'ai pas le droit. Bande de crosseurs pareil. Elle a pas eu de conséquence, ils se protègent entre eux j'ai l'impression.

SK SK

(Translated) Know the worst hospital at no improvement of this hospital the service I am amicable tronic li my put in wait when who should even on oxygen instead (Original) Sais la pire hopital au aucun amélioration de cest hôpital le service je suis amatique tronique li mon mis dans attendre quand qui devrais meme sur oxygène a place

Ryad Ryad

(Translated) Nurses laugh in the agony of sick people. One of the worst hospitals in Quebec (Original) Les infirmières rient a l agonie des gens malades. L' un des pires hopitaux du Québec

Gabriel Gohier

(Translated) I had the misfortune to meet your employee Camille Gagné who with great disrespect has let me know that I was not welcome. Please hire more polite employees please! (Original) J’ai eu la malchance d’y croiser votre employé Camille Gagné qui avec un très grand manque de respect a su me laisser savoir que je n’étais pas le bienvenue. SVp engager des employés plus polis svp !!!

Nancy Williams Anglade

(Translated) I lodged a verbal complaint against the stretcher who accompanied me on Monday October 29 at around one hour to go for a scan. His behavior was aggressive. And the day duty nurse helped me get the name of the stretcher and the form to fill out. When leaving in the evening, I wanted to report the problem to the evening nurse who was less helpful because she and the team leader's assistant told me that there was no form available. However, I was more inclined to have human listening. I felt that my verba complaint was not taken. I have the feeling that my verbal complaint is not taken into consideration. I judge that this person does not deserve his place in a hospital environment where the human approach is important. I had to make two hospital stays during the same week to get the necessary care. Despite the slowness of the service, I would like to thank the nurses and doctors who took good care of me until they got their hands on the wound! IIf I give three stars, it is to push to improve the service of emergency in order to put more doctors at the service of patients. (Original) J' ai porté une plainte verbale contre la brancardiere qui m' a accompagné lundi le 29 octobre aux environs d'une heure pour aller passer un scanne. Son comportement était agressif. Et l' infirmière de service de jour m' a aidé à avoir le nom de la brancardiere et le formulaire à remplir. En partant le soir, j 'ai voulu signalé le problème à linfirmière du soir qui a moins collaboré parce qu' elle et l' assistante du chef d' équipe m' ont dit qu' il n' y avait pas de formulaire disponible. Pourtant, j' étais plus portée à avoir une écoute humaine. Je sentais que ma plainte verba nétait priseJ' ai le sentiment que ma plainte verbale n' est pas prise en consideration. Je juge que cette personne ne mérite pas sa place dans un milieu hospitalier où l' approche humaine est importante. J' ai eu à faire deux séjours à l' hôpital durant la même semaine pour avoir les soins nécessaires. Malgré la lenteur du service, je tiens à remercier les infirmières et médecins qui ont bien pris soin de moi jusqu' à mettre la main sur la plaie!????????????Si je donne trois étoiles, c' est pour pousser à améliorer le service d urgence afin de mettre plus de médecins au service des patients.

Nicole Poupart

(Translated) Hello, I was hospitalized from January 16 to January 21 in the emergency room 913. I would like to emphasize the EXCEPTIONAL SERVICE I received. My hats off to all the staff in this section. Always smiling, courteous and attentive to your needs despite their workload and exhaustion. Thank you to all these ANGELS (Original) Bonjour j'ai été hospitalisé du 16 janvier au 21 janvier dans l'urgence chambre 913. Je tiens à souligner le SERVICE EXCEPTIONNEL que j'ai reçu. Je lève mon chapeau bien haut à tout le personnel de cette section. Toujours souriant, atte tionne' courtois et à l'écoute de tes besoins malgré leur charge de travail et l'épuisement. Merci à tous ces ANGES

Tommy B

(Translated) Since I "attended" this hospital, I have never been dissatisfied with my appointments. The doctors always took the time to listen to me and refer me to the specialists concerned. The only negative point (like all hospitals in Quebec I imagine) is the waiting time for certain appointments ... we have time to die twice before having an appointment with a specialist. Better try to stay healthy while waiting ... But once the appointment is obtained, the service is excellent. (Original) Depuis que je « fréquente » cet hôpital, je n’ai jamais été insatisfait de mes RDV. Les médecins ont tjrs pris le temps de m’écouter et me référer aux spécialistes concernés. Le seul point négatif (comme pour tous les hôpitaux du Québec j’imagine), c’est le délai d’attente pour certain RDV...on a le temps de mourir 2 fois avant d’avoir un RDV avec un spécialiste. Vaut mieux essayer de se maintenir en santé en attendant... Mais une fois le RDV obtenus, le service est excellent.

Badri Sioud

(Translated) All the staff try their best. (Original) Tout le personnel fait de son mieux.

Nathalie Beaulieu

(Translated) A 5 star rating, but only for the entire microbiology team, Dr. Paquette at the allergy clinic, Dr. Btez in urology and the entire breast clinic team! (Original) Un 5 étoiles mais seulement pour toute l’équipe de microbiologie, Dr Paquette à la clinique d’allergies, Dr Bettez en urologie et toute l’équipe de la clinique du sein!

Isabelle Tremblay

(Translated) Very good service from the nurses, on the other hand, the security guy, everyone talks to them like nothing less than nothing, I'm sitting down and I'm waiting my turn and I listen to him speak and omg ... A rude person ... He does not get better. He even had the utmost respect for an elderly person. (Original) Tres bon service de la part des infirmieres par contre le gars à la sécurité tutoi tout le monde leurs parle comme des moins que rien jensuis assis et j'attend mon tour et je l ecoute parler et omg... Un impoli... Il sen fait pas mieux. Il aeme tutoyer une personne âgée aucun respect.

Adonaida Videos

(Translated) Hospital staff treats humans as objects (Original) Le personnel de l hôpital traite les humains comme des objets

Carole Gagnon

(Translated) Today I had an endoscopy and I want to say THANK YOU to the team who works there! Super nice home, beautiful support by the nurse for catheter installation, thank you to Dr. Sabbah's assistant nurse and the nurse's recovery room and also a big thank you to Dr. Sabbah who is really human and efficient! You did a great job ???? (Original) Aujourd’hui j’ai passé une endoscopie et je veux dire MERCI à l’équipe qui y travaille ! Super bel accueil, belle prise en charge par l’infirmière pour installation du cathéter, merci à infirmière assistante du Dr Sabbah et à l’infirmière salle de réveil et aussi un gros merci à Dr. Sabbah qui est vraiment humaine et efficace ! Vous faite un excellent travail ????

Judith Boily

(Translated) Poor protocol for reaching someone ... Open from 8:30 am to 11:30 am and from 1:00 pm to 3:30 pm ... huh hello, are people at work at this time? When you manage to catch the line, it tells you that the volume of calls is too high to be able to put you online, otherwise we put you online at 1:45/2: 00 and finally hang up because the day of work is complete. We ended up sending you a letter to close your file because you didn't give any news ... really? (Original) Protocole déficient pour rejoindre quelqu'un... Ouvert de 8:30 à 11:30 et de 13:00 à 15:30... huh allo, les gens sont au boulot à cette heure? Quand tu réussis à attraper la ligne, ça te dit que le volume d'appels est trop élevé pour pouvoir te mettre en ligne, sinon on te mets en ligne pour 1:45/2:00 pour finalement te raccrocher parce que la journée de travail est terminée. On fini par t'envoyer une lettre pour fermeture de dossier parce que tu ne donnes pas de nouvelles... vraiment?

Sarah Ca

I had to take the chance and write this review. My mom had unbearable pain in her stomach last week and she stayed at emergency for two nights. She still can't stop raving how nice the nurses and the doctors were with her and how well they took care of her. These people are true angels in form of human. Thank you❤????

Carole Marcil

(Translated) Very dirty emergency ... nobody cleans the security guards ok for the mask change but after nothing. Thinking 6hre we did not see anyone cleaning bathroom, chairs, floor. (Original) Urgence tres sale... personne nettoie ok les agents de sécurité pour le changement de masque mais apres rien. Pensant 6hre nous n'avons vu personne nettoyer salle de bain, chaises, plancher.

younes che

(Translated) Interminable wait in Emergency, we are treated like animals! (Original) Attente interminable en Urgence , on est traité comme des animaux!

missy A.

They don't deserve a damn star. One of my family member spent some time in this hospital and didn't receive proper service. They wouldn't change her clothes in the morning nor feed her. When she passed away, they kept on laughing and talking loud next to her room while we were trying to pay our respects. Totally lack of respect! Almost sure that the way they treated her played a role into her decreasing health situation. Would not recommend this hospital. One of the worst i have seen so far.

Francois timeflies

(Translated) I waited 8h in the emergency room to end up seeing dr d menard, who did not let me say a word, as soon as he entered the room he started talking to me with attitude, asking me questions but didn't even give me time to answer, he told me we have plenty of patients to see, I became aggressive and I told him that I was entitled to the same treatment as all these patients that he was the one who wouldn't let me place a word. I went there for a throat problem that has been going on for 1 month, I had anxiety about it, I expected understanding and a minimum of tact, I left the most stressed that when I arrived. He tried to redeem himself and being calmer when he came back to see me to give me the treatment and medication papers, voila pkoi I put a star Because otherwise it would be worth 0. I will not put any more I am never her feet in this hospital, that she's ashamed to hire so unprofessional doctors, who treat people like that at times like these. There is karma. I'm going to take a complaint to the hospital too, but I'll let someone treat me that way. (Original) J'ai attendu 8h a l'urgence pour finir par voir dr d menard,qui ne ma pas laissé placer un mot,des qu'il est entré dans la salle il a commencé a me parler avec attitude,me posait des questions mais me laissais meme pas le temps de repondre,il ma dit on a plein de patient a voir,je suis devenu agressif et je lui ai dis que j'avais droit au meme traitement que tout ces patients que c'est lui qui ne me laissait pas placer un mot. J'y suis aller pour un probleme a la.gorge qui dur depuis 1 mois,j'avais de l'anxiété a ce sujet,je m'attendais a de la compréhension et un minimum de tacte,je suis reparti de la plus stressé qu'à mon arrivé. Il a essayé de se racheter et etant plus calme lorsqu'il est revenu me voir pour me remettre les papier de traitements et médicaments,voila pkoi je met une etoile Parce-que sans ca ca en vaudrait 0. Je ne metterai plus j'amais les pieds dans cet hopital,qu'elle honte d'engager des docteurs autant pas humain,qui traitent les gens ainsi dans des moments comme ceux la. Le karma ca existe. Je vais porter plainte a l'hôpital aussi,j'amais je laisserai quelqu'un me traiter ainsi.

Manon Houle

(Translated) I had an appointment this morning at 5:30 am! Little gentleman at the super friendly reception, smiling, polite, ???? hospital and empty parking lot must be seen to be believed! (Original) J'avais rdv ce matin à 5h30 Am ! Petit monsieur à l'accueil super aimable, souriant , poli , ???? hôpital et stationnement vide faut voir pour le croire !

nosfer64

(Translated) I went to the emergency room with a serious infection and a lot of fever. I was taken care of quickly and put on a stretcher. The staff were very courteous and professional. It has been a very long time since I have felt so well treated in a hospital. Thank you very much to the nurses and doctors who took care of me during my stay. (Original) Je me suis présenté à l'urgence avec une grave infection et beaucoup de fièvre. J'ai été pris en charge rapidement et mis sur une civière. Le personnel a été très courtois et professionnel. Ça faisait très longtemps que je ne m'étais pas senti aussi bien traité dans un hôpital. Merci beaucoup aux infirmières/infirmiers et médecins qui se sont occupés de moi pendant mon séjour.

Ginette Pageau

(Translated) to cure in super personal oncology I can not ask for better (Original) soigner en oncologie personnel super je ne peux demander mieux

Solange Bernier

(Translated) This is my beautiful daughter who is hospitalized at the moment she is satisfied with the services thank you (Original) C'est ma belle fille qui est hospitalisé en ce moment elle est satisfait des services merci

Barr Eli

(Translated) I have an appointment at 10 p.m. I arrive at 9:15 pm to get my little credit card. I arrive at the main counter = closed, go to rc-13. Arrived at rc-13 = closed, go to emergency. And bin that's great! Arrives at the emergency main counter (the 3rd one I do) and surprise bin she sends me back to a 4th counter !!!! Lady in the mood to kill an ox says she has no time! Return to the other counter. Heuuuu no ma tite madame c you the lucky one. And she fiat me. Expect. No but change jobs if you like it cheap !!! Well done ???? (Original) J'ai un rendez vous à 22hr. J'arrive à 21:15 pour faire ma petite carte bleue. J'arrive au comptoir principal =fermé, dirigez vous au rc-13. Arrivé au rc-13 = fermé, dirigez-vous a l'urgence. Et bin c'est du génial ça! Arrive à l'urgence comptoir principal (le 3e que je fais) et bin surprise elle me renvoie à un 4e comptoir!!!! La dame d'une humeur a tuer un boeuf dit qu'elle a pas le temps! Retournez a l'autre comptoir. Heuuuu non ma tite madame c toi l'heureuse elue. Et elle me fiat. Attendre. Non mais change de job si tu l'aime pas chère!!! Bravo ????

Juliano DF

Second time a loved one has potentially life threatening illnesses. No expression of sympathie. No compassion whatsoever. The super receptionist says (on both occasions) go to the clinic tomorrow, you’re not in need of urgent care and, we’re full (which they weren’t). Nice to see our tax dollars “hard” at work. Fed up of this dysfunctional system.

Tonia D.

(Translated) I had an MRI appointment, and the nursing staff is super nice and welcoming. (Original) J'ai eu un rendez-vous en IRM, et le personnel soignant est super gentil et accueillant.

louise prince

(Translated) make an appointment for a heart echo ,,, impossible to speak to anyone, loss of time. We must either fax the request (well yes everyone has a fax at home!) Otherwise send it by post and wait at least 1 month for us to be reminded .... but the health system is fine oufff thank you M Barrette! we are taken for idiots (Original) prendre un rendez-vous pour une echo cardiaque,,,impossible de parler a personne, perte de temps. On doit soit faxer la demande (ben oui tout le monde a un fax à la maison!) sinon faire parvenir par la poste et attendre minimum 1 mois qu'on nous rappelle....mais le système de santé va bien oufff merci M Barrette! on nous prend pour des cons

Marc Andre Morin

(Translated) Fairly ordinary experience not even the right to attend the ultrasound or even to accompany his pregnant wife (Original) Expérience assez ordinaire même pas le droit d'assister à l'échographie ou même d'accompagner sa femme enceinte

jamo naji

It is a very bad hospital I felt the people here does not have brain, only papers thinking. Bureaucratic place

Angela Palumbo

Worst experience ever! You are left to wait until they have completely forgotten you are there. Unbelievably rude staff, every single one. Not helpful in any way. Including Dr. BOUCHER.

Yves Proulx

(Translated) Be careful when you pay for parking with a credit card because in my case they took $ 345.00 on my card instead of $ 11.00 and there I go to get my credit. (Original) Faite attention quand vous payer le stationnement avec une carte de crédit car dans mon cas ils ont pris $345.00 sur ma carte au lieu de $11.00 et là je me bas pour me faire créditer.

maxime beaudoin

(Translated) worst hospital I saw, my daughter was hospitalized 3 weeks before giving birth worse service I had to make a complaint to the complaint commissioners (Original) pire hôpital que j'ai vus,ma fille a été hospitalisé 3 semaines avant d'accoucher pire service j'ai du faire une plainte au commissaires au plainte

chris s

For some reason we were seen to and gone in a couple of hours .... with a broken appendage

Jennifer O

Disorganized, no compassionate, slow ER. Nobody knows anything! Avoid if you can. And God help you if you're Anglophone....they treat you like a second class citizen.

Amar Amararene

(Translated) It is really URGENT to do something for the impractical road that leads to EMERGENCIES! I will talk about the other subject another time. In the meantime, I cross my fingers to avoid getting sick ... To be continued ... (Original) Il est vraiment URGENT de faire quelque chose pour la route impraticable qui mène aux URGENCES ! Je parlerai de l'autre sujet une autre fois. En attendant je croise les doigts pour ne pas tomber malade... À suivre...

Easy Resendes

Great hospital, great nurses, great Doctors, great staff, I have been going there for the past 3 years.

Hilaire Amisi

(Translated) Honestly, I am ashamed to live in Laval for the hospital ???? you have to wait at least 8 hours to see a doctor, even when the pain is 100% nobody intervenes a very very rotten system, if only governments could see all this complaint and change the system would save Laval's lives. (Original) Honnêtement j honte de vivre a Laval pour ct hôpital ???? il faut attendre aumoin 8h pour voir un médecin,même quand la douleur est à 100% personne n’intervient un système très très pourri,si seulement les gouvernements pouvait voir tout ce plainte et changer le système ça sauverait des vie a Laval.

Nicole Doutre

(Translated) I was in the emergency room of the Cité de la Santé yesterday. Yes, I waited a long time, more than ten hours, but under the circumstances, in the midst of a pandemic, I would not dare to complain, I received adequate care from attentive staff. *** However, precisely in the midst of the COVID-19 pandemic, I am absolutely stunned that I have not seen any housekeeping employee clean the waiting areas, chairs, bathrooms, consultation rooms, etc. reassessment areas or others ... This is done regularly in buses, subways, planes ect. If there are places to clean with such traffic, they are in the emergency rooms of all our hospitals. Find the mistake ... Ah yes ... the security guard who answers an elderly and very suffering woman who thinks of returning home, unable to wait any longer ... "do what you want, It's not a prison here ... "this security agent should be careful not to embarrass herself, or just go to work in a prison environment, she was moreover all of the matron without any empathy. Managers = a little surprise tour on the field from time to time .... (Original) J'étais à l'urgence de la Cité de la Santé hier. Oui, j'ai attendu longtemps, plus de dix heures, mais dans les circonstances, en pleine pandémie, je n'oserais pas me plaindre, j'ai reçu les soins adéquats par un personnel attentionné. *** Toutefois, justement en pleine pandémie de la COVID-19, je suis absolument abasourdie du fait de n'avoir vu aucun employé de l'entretien ménager nettoyer les aires d'attente, chaises, salles de bain, salles de consultation, aires de réévaluation ou autres... Ce qui est fait régulièrement dans les autobus, le métro, les avions ect. Si il y a des endroits à nettoyer avec un tel achalandage, ce sont dans les urgences de tous nos hôpitaux. Trouvez l'erreur... Ah oui...l'agente de sécurité qui répond à une femme âgée et très souffrante qui songe à retourner chez elle n'en pouvant plus d'attendre..."faites ce que vous voulez, c'pas une prison icitte..." cette agente de sécurité devrait se garder une petite gêne, ou justement aller travailler en milieu carcéral, elle avait d'ailleurs tout de la matronne sans empathie aucune. Gestionnaires = un p'tit tour surprise sur le terrain de temps à autre....

Claude Proulx

(Translated) I have been to Hospital Cité de la Santé several times. Every time, I tell myself that this is the last time. The waiting time in the emergency room is terrible. The staff is very cold and unwelcoming. My 88 year old mother-in-law stayed at the emergency room for 2 days. My 92-year-old father wanted to stay close to his wife. Their one-person visit policy at a time, rigidly and indiscriminately, affects the quality of patient care. My very old parents-in-law needed the support of their children to understand the doctor's communications. Unfortunately, the security guard denied us access to my mother-in-law. Imagine that you had to fight to talk to the doctor to get a newsletter about my mother-in-law's health. The doctor was extremely nice. On the other hand, I can not say the same of the whole staff who is stupid as his feet, not very compassionate. Patients and family seem to bother them. For my part, I hope this time it was really the last time I put my feet in this hospital. (Original) Je suis allée à plusieurs reprises à l'hôpital Cité de la Santé. À chaque fois, je me dis que c'est la dernière fois. Le temps d'attente à l'urgence est épouvantable. Le personnel est très froid et peu accueillant. Ma belle mère de 88 ans a séjourné à l'observation de l'urgence pendant 2 jours. Mon beau père de 92 ans voulait demeurer près de sa conjointe. Leur politique des visites de 1 seule personne à la fois, appliquée de façon rigide et sans discernement, nuit à la qualité des soins des patients. Mes beaux parents très âgés avaient besoin du soutien de leurs enfants afin de comprendre les communications du médecin. Malheureusement, l'agent de sécurité nous interdisait l'accès près de ma belle mère. Imaginez vous qu'il a fallu se battre pour parler au médecin afin d'avoir un bulletin de l'état de santé de ma belle-mere. Le médecin s'est montré extrêmement gentil. Par contre, je ne peux en dire autant de l'ensemble du personnel qui est bête comme ses pieds, peu compatissant. Les patients et famille semblent les déranger. Pour ma part, j'espère que cette fois ci, c'était réellement la dernière fois que je mettais mes pieds dans cette hôpital.

Anne Ledoux

(Translated) The only negative point of my emergency room visit was that I waited 7-1 / 2 hours before seeing the doctor last Sunday. There was only one doctor on site. On the other hand, all the nurses and doctors I saw in the emergency room and subsequently in radiology, as well as the allergist Dr. Caron and his nurse, were very kind, human and professional. It was greatly appreciated. (Original) Le seul point négatif de ma visite à l'urgence est d'avoir attendu 7-1/2 hres avant de voir le médecin dimanche dernier. Il n'y avait qu'un seul médecin sur place . Par contre tous les infirmiers et médecins que j'ai vu à l'urgence et par la suite en radiologie ainsi que l'allergologue dr Caron et son infirmiere ont été très gentils, humains et professionnels. Cela a grandement été apprécié.

jean-francois levesque

(Translated) My wife gave birth on January 21st and spent 2 days there. Even though it's not the best place to stay in life, my wife was treated very well. The nurses and staff were all very kind and caring despite the fact that he had 18 deliveries in the same day and they still lack staff at the hospital. Congratulations and thank you to all these women, who have not made it easy (Original) Ma femme a accouché le 21 janvier et ont a passé 2 jours la bas.Meme si c'est pas la meilleure place a rester dans la vie, ma femme a très bien été traité. Les infirmieres et personnel ont tous été très gentille et très attentionné malgré le fait qu'il a eu 18 accouchements dans la meme journée et qu'ils manquent toujours de personnel a l'hôpital. Bravo et merci a toutes ces femmes, qui ne l'ont pas facile????

Alvaro Piedrahita

(Translated) Exceptional service from the general staff and the doctor Daniel L'amoureux. (Original) Service exceptionnel du personnel en général et du médecin Daniel L'amoureux.

Joe Vieira

My mother in law has been hospitalized in a single room in isolation due to her leukemia. Nurses and orderlies done exceptional service but the cleaning crew never showed during the weekend and during the week days only did the garbage and two days out of five cleaned the washroom and floor. When I asked the cleaning lady she said it happens often on the weekend the employees are overwhelmed with work. She also said not to worry because we clean the whole room well after every discharge. I find this unexceptable and ask to speak with her manager I've been waiting for him to come to 5 est-north. I will be send an official complaint to the Ombudsman. Also as for the icing on the cake the union is outside today giving out free food,making load noises and at least 30 employees outside while patients are in need of services, thanks CSN!

Richard Germain Merisier

(Translated) All those who do a good job there. I even feel like paying taxes. They are really not professional. They deserve a good old spit in the face. Case they do it to us all .. (Original) Tout ceux qui mets une bonne travail là bas. J'ai même plus envie de payée des taxes. Ils sont vraiment pas professionnel. Ils méritent tout un bon vieux cracha en plein face. Cas ils nous le font tout..

Cedric Verner

(Translated) First, much better than in Saint-Eustache (is it worse?) ... I did not wait long for a blood test, I had an appointment at 8:30 am and passed to 9am which is very acceptable given the volume of patients there. The nurse who did my blood test was very nice. I think it is the management that is lacking, far too much to manage for so few employees, it is known, the hospitals are overflowing and the employees are exhausted. So it's easy to make mistakes. It's frustrating, but it is for everyone. (Original) Premièrement, beaucoup mieux qu'à Saint-Eustache (est-ce qu'il y a pire?)... je n'ai pas attendu longtemps pour une prise de sang, j'avais un rendez-vous à 8h30 et passé vers 9h ce qui est très acceptable compte tenu du volume de patients là-bas. L'infirmière qui a fait ma prise de sang était très gentille. Je crois que c'est la gestion qui fait défaut, beaucoup trop de choses à gérer pour si peu d'employés, c'est connu, les hopitaux débordent et les employés sont à bout. C'est donc facile de faire des erreurs. C'est frustrant, mais ce l'est pour tout le monde.

Emeline Kana

(Translated) No place to park Obliged to use the expensive hospital parking lot (Original) Pas de lieu pour stationner Obligé d'utiliser le stationnement de l'hôpital qui coûte cher

Celine Archambault

(Translated) My partner stayed in the ER and overflow recently, the staff are very kind and attentive. Thank you ! (Original) Mon conjoint a séjourné à l’urgence et au débordement récemment, le personnel est très gentils et attentifs. Merci !

N. Lestat

If you have a toddler, please DO NOT bring him there. This place is so corrupted to the core by unprofessional doctors and specialist (most have more lucrative practices outside the hospital) guess what!!!? They are not motivated at all! Plus the high rotation is astonishing...

Tom Labreque

(Translated) Good service, the team is very nice, but overwhelmed like everywhere (Original) Bon service, l'equipe est tres gentille, mais debordé comme partout

Basilico Jean-Sébastien

(Translated) From start to finish the service was courteous and respectful, a big thank you to the delivery department team. ???????? (Original) Du début à la fin le service a été courtois et respectueux, un gros merci à l’équipe du département d’accouchements. ????????

Nicholas Leclerc

(Translated) Nice and courteous staff but 12 Hrs of waiting ... On the other hand, Dr. Leblanc is great! Friendly, Listening to your needs and very skillful! (Original) Personel Gentil et courtois mais 12 Hrs d'attente ... Par Contre le Dr Leblanc est super! Amicale, A L'Écoute de vos besoin et tres habile!

Reuben Andrew

My wife admitted at the hospital last week and she said that she received excellent care due to Covid-19. We can’t visit her but she said the staff treated her like family. They work so hard.

Stef Lo

(Translated) Excellent service in the radiology department. The doctor and the nurse were super nice and patient, and even echoed 2 more times because the results were inconclusive. The only negative thing I would have to say is the layout of the rooms, which are only separated by curtains. I was just hoping nobody got it wrong and came into my room ... (Original) Excellent service dans le département de radiologie. Le médecin et l'infirmière ont été super gentils et patients, et ont même refait mon écho 2 autres fois car les résultats n'étaient pas concluants. La seule chose négative que j'aurais à dire est la disposition des salles, qui ne sont séparées que par des rideaux. J'espérais juste que personne ne se trompe de côté et entre dans ma salle...

Maria Colmenares

Horrible hospital worst of the worst

Ginette Bolduc

(Translated) Very well I am an employee of the City (Original) Très bien je suis une employée de la Cité

Abir Abboud

Horrible terrible hospital...they don't even care if you are in pain..you have to be almost dead to see the doctor..i pray God to stay in a good health and never go to this hospital again...btw the cleaning is 0...i had to put paper towel all over the seat to sit on it???????????? you get more sick when you go

Anthony

It's a shame that the only hospital in Laval is a complete mess, full of incompetent staff from nurses all the way to doctors. They keep expanding it too....focus on improving service before expanding this monstrosity.

Fawaz Fawaz

Bad people, ignorants and unprofessional from security to the Doctors who believe they are halves Gods. they are the biggest failure in the province and the country. One day this will collapse for sure, who agree with me !

Guesmi h

(Translated) I have a problem with my back, I spoke with a man he told me lie down on the ground I can do nothing for you, he is super nice ..... (Original) jai un probleme au dos, jai parle avec un monsieur il ma dit allonge toi par terre je peux faire rien pour vous, il est super gentil.....

Mary O

(Translated) No humanity .. nurses are inhuman .. it's not what you find in other hospitals .. I gave birth my first in Montreal and my second in the city of health .. it's nothing to do ... poor service .. (Original) Pas d humanité .. les infirmières sont inhumaines .. c pas c qu’on trouve ds les autres hôpitaux .. j’ai accouché mon premier à Montréal et mon deuxième au cite de la santé .. c est rien à voir ... mauvais service ..

Alex Tame

(Translated) Lack of time to hospitalize for 48 without bath or shower I start another infection between the legs .... worse life experience (Original) Perde de temps hospitaliser pour 48 sans bain ou douche jai comencer une autre infection entre les jambes .... pire experience de vie

saci abdel

(Translated) VERY BAD SERVICE ... REALLY A DISASTER (Original) TRES MAUVAIS SERVICE ..C VRAIMENT LA CATASTROPHE

Mariam Khoury

Worst service you wait for 5 hours ! It's called Urgent for a reason ! My son is bleeding and in pain no one cares ! Health system in Quebec is the worst ! So rude bye never again

Bryan Paul

(Translated) Rotten service and some silly nurses (Original) Service pourri et quelques infirmières bête s

Robert Di palma

(Translated) Hospitalized for heart surgery, I had to go for 6:30 AM. The dispatcher at the entrance to room RC05 is clearly out of place. Unpleasant! Impolite! Stupid ! Despite the desire to put it back in its place, I kept my energy for what I was going to undergo 1:30 later !!! I consider that it is for a small intervention or a more important, nobody deserves such a welcome! In any case, this is not the kind of person we want to meet before an intervention! A warm person who starts with HELLO is the minimum, before swinging everything else! Fortunately I had a blind confidence in my surgeon and the majority of the nurses were good (except one mainly a few years from retirement who were quick to tell the younger ones not to do too much!). The inventory is outdated and messy, no offer of help, ... no consistency of patients installed in the same rooms. For my part, I shared my room with 3 different people in 8 days, suffering from dementia, 30 years older than me! Despite having asked for a private room, it seems there was none during my entire hospital stay. However, those in front of the nurses' stations were empty every other day! I close by saying that I only have good words for the whole team in the operating room and of course for the professionalism of the vascular surgery staff, but it is different for the other staff members whom I encountered and who had to work with patients. (Original) Hospitalisé pour une chirurgie cardiaque, je devais me rendre pour 6:30 AM. La répartitrice à l'entrée au local RC05, n'est visiblement pas à sa place. Désagréable ! Impolie ! Bête ! Malgré l'envie de la remettre à sa place, j'ai gardé mon énergie pour ce que j'allais subir 1:30 plus tard !!! Je considère que se soit pour une petite intervention ou une plus importante, personne ne mérite un tel accueil ! En tout cas, ce n'est pas le genre de personne que l'on souhaite rencontrer avant une intervention ! Une personne chaleureuse qui débute par BONJOUR est le minimum, avant de nous balancer tout le reste ! Heureusement j'avais une confiance aveugle envers mon chirurgien et la majorité des infirmières étaient biens (sauf une principalement à quelques années de la retraite qui s'empressaient de dire aux plus jeunes de ne pas en faire trop !). L'état des lieux est désuet et malpropre, pas d'offre d'aide,...aucune cohérence des patients installés dans les mêmes chambres. Pour ma part, j'ai partagé ma chambre avec 3 personnes différentes en 8 jours, atteintes de démence, âgées de 30 ans de plus que moi ! Malgré que j'avais demandé une chambre privée, il semble qu'il n'y en avait aucune durant toute mon hospitalisation. Pourtant, celles devant les postes des infirmières étaient vides une journée sur deux ! Je termine en disant que je n'ai que des bons mots pour toute l'équipe du bloc opératoire et naturellement au professionnalisme du personnel en chirurgie vasculaire mais il en va autrement pour les autres membres du personnel que j'ai croisés et qui devaient oeuvrer auprès des patients.

Carmen Jones

Worst hospital assistance ever. Disrespectful n rude. I rather die in a burning place than to go bk there. P.s they dont like ppl who speaks English.

F M

(Translated) Terrible service in the 4 hour waiting time 40 people went before me, even if they arrived after. How come they ask for donations ??? (Original) Terrible service dans les prélèvements 4 heures d attente 40 personnes sont passées avant que moi, même s ils sont arrivés après. Comment ça se fait q ils demandent des donations???

mushshu ali

My 8 years old child was having fever for last 3 days. On Sunday morning he was unconscious and was also having fever more than 100. I put wet cloth on his head to reduce his fever and make him conscious. I took him to this hospital in emergency. I was told by the staff to wait for Doctor's call. I kept on waiting for 4 hours but no one called me back. I went two times to information desk to remind them of my son's critical situation but the lady on the information desk did not bother much. I had to leave the hospital in frustration without getting treatment. I lived 3 years in Ontario and never faced such problem. Ontario health system is much better than Quebec and caretakers should learn from Ontario. This hospital do not deserve even a single star but i have no choice to post my review.

Rick G

(Translated) To cancel an appointment 10 minutes before. .... after 1h30 drive in traffic.????, MAJ: another cancellation from them???????? (Original) Se faire canceller un rendez-vous 10 minute avant. .... après 1h30 de route dans le trafic.????, MAJ: une autre cancellation de leur part????????

Sandra Boucher

(Translated) The staff is inhuman, I had an operation on the tonsils the doctor prescribed medication for children I had to go back to the emergency room with a big infection another time I wait in the doctor's office he told me had forgotten he went to see other ridiculous patients. Always long even if there are 1-2 people in the waiting room. If it would be me it would be a big 0/5. Several people around me know someone who died because of a medical error !!!! I will never go back in my life !!!! (Original) Le personnel est inhumain, j'ai eu une opération aux amygdales le médecin m'a prescrit des médicaments pour enfants j'ai dû retourner à l'urgence avec une grosse infection une autre fois j'attends dans le bureau du médecin il m'avait oublié il est allé voir d'autres patients ridicule. Toujours long même si il y a 1-2 personnes dans la salle d'attente. Si ce serait moi ce serait un gros 0 /5. Plusieurs personnes de mon entourage connaissent quelqu'un décédé à cause d'une erreur médicale !!!! Jamais je n'y retournerai de ma vie!!!!

Josee Boivin

(Translated) Super welcoming hospital. (Original) Super hôpital accueillant.

Zekarias

I just waited for 4 hours in emergency room with my sick 7months old baby and left without seeing a doctor!

Hani Mehrez

My brother had lung cancer stage four and the hospital staff was great. They spoke English and French which was great. The staff in palliative care was amazing. So kind and compassionate. I want to thank the staff. Amen.

Awais Qureshi

one word: incompetence

Richard Cyr

(Translated) Hospital listening to its customers (Original) Hôpital à l'écoute de sa clientèle

Sacha C

(Translated) If you're waiting for a call to get an appointment at one of the clinics (medical imaging, in my case), make sure you're TAPERED to your phone so you don't miss the call. Because calling back and finding someone to talk to is sport! In my case, I missed the call (received on a Saturday, with UNKNOWN caller ID) and was left with a voicemail. It turned out that the extension I was asked to call back is not working. It just hangs up. So I tried to call another department in the hope of being transferred. I am told that it is impossible to transfer my call to the correct department, despite having explained the situation to them. I'm just told to try again all day (LOL). I call back to the medical imaging clinic and dial any option. I finally come across a lady who does not fail to let me know that I have not chosen the right option! I explain to him that only his post works; the others hang up the line on us. With the biggest sighs in the world, she finally gives me an appointment. Victoire!!! All of this only took 45 minutes of my time... So the moral of the story, don't miss their call!!! (Original) Si vous attendez un appel pour qu'on vous donne un RDV dans une des cliniques (imagerie médicale, dans mon cas), assurez-vous d'être SCOTCHÉ à votre téléphone pour ne pas manquer l'appel. Car rappeler et trouver quelqu'un à qui parler, c'est du sport! Dans mon cas, j'ai manqué l'appel (reçu un samedi, avec caller ID INCONNU) et on m'a laissé un message vocal. Il s'est avéré que le poste qu'on m'a demandé de rappeler ne fonctionne pas. Ça raccroche, tout simplement. J'ai donc tenté d'appeler un autre département dans l'espoir d'être transférée. On me dit que c'est impossible de transférer mon appel au bon département, malgré leur avoir expliqué la situation. On me dit simplement de réessayer toute la journée (LOL). Je rappelle à la clinique d'imagerie médicale et je compose n'importe quelle option. Je tombe finalement sur une dame qui ne manque pas de me faire savoir que je n'ai pas choisi la bonne option! Je lui explique que seul son poste fonctionne; les autres nous raccroche la ligne au nez. Avec les plus gros soupirs du monde, elle finit par m'attribuer un RDV. Victoire!!! Tout ça n'aura pris que 45 minutes de mon temps... Donc la morale de l'histoire, ne manquez surtout pas leur appel!!!

Cynthia Kheirallah

(Translated) My mother was very ill and could not walk. Security wouldn't let me help her and gave her a wheelchair however no one helped push her to spend hours in the hospital. The doctor calls us to say that she has depression. 1 week later we return and we only learn that she has stage 4 cancer and that she must be treated as soon as possible and she is rushed to the Chum. If security had let me in and I had been able to speak to this incompetent doctor my mother would not be in this critical condition today. I explained to the whole team that she was unable to speak, she had energy and often passed out. I absolutely want to make a complaint about the team this evening and about this doctor. Flee this hospital if you don't want to see your loved ones in this state. (Original) Ma mère était très malade et n'arrivait pas à marcher . La sécurité ne m'a pas laissé l'aider et lui a donné une chaise roulante cependant personne ne l'a aidé à pousser elle a passer des heures à l'hopital . Le docteur nous appeles pour dire qu'elle fait une dépression . 1 semaine après on retourne et on n'apprends qu'elle à un cancer stade 4 et qu'elle doit être traité au plus vite et elle se fait transporter en urgence au Chum. Si la sécurité m'avait laissé rentré et que j'avais pu parler à ce médecin incompétent ma mère ne serait pas encore aujourdhui dans cet état critique . J'ai expliqué à toute l'équipe qu'elle était incapable de parler elle avait 0'énergie et s'évanouissait souvent . Je souhaite absolument faire une plainte sur l'équipe de cette soirée et sur ce médecin . Fuyer cette hopital si vous ne voulez pas voir vos proches dans cet état .

Cynthia Kheirallah

(Translated) My mother was very ill and could not walk. Security wouldn't let me help her and gave her a wheelchair however no one helped push her to spend hours in the hospital. The doctor calls us to say that she has depression. 1 week later we return and we only learn that she has stage 4 cancer and that she must be treated as soon as possible and she is rushed to the Chum. If security had let me in and I had been able to speak to this incompetent doctor my mother would not be in this critical condition today. I explained to the whole team that she was unable to speak, she had energy and often passed out. I absolutely want to make a complaint about the team this evening and about this doctor. Flee this hospital if you don't want to see your loved ones in this state. (Original) Ma mère était très malade et n'arrivait pas à marcher . La sécurité ne m'a pas laissé l'aider et lui a donné une chaise roulante cependant personne ne l'a aidé à pousser elle a passer des heures à l'hopital . Le docteur nous appeles pour dire qu'elle fait une dépression . 1 semaine après on retourne et on n'apprends qu'elle à un cancer stade 4 et qu'elle doit être traité au plus vite et elle se fait transporter en urgence au Chum. Si la sécurité m'avait laissé rentré et que j'avais pu parler à ce médecin incompétent ma mère ne serait pas encore aujourdhui dans cet état critique . J'ai expliqué à toute l'équipe qu'elle était incapable de parler elle avait 0'énergie et s'évanouissait souvent . Je souhaite absolument faire une plainte sur l'équipe de cette soirée et sur ce médecin . Fuyer cette hopital si vous ne voulez pas voir vos proches dans cet état .

Pierre Rail

(Translated) Very good personal service (Original) Très bon service personnels competent

Marie-eve Lemieux

(Translated) Go to Montreal or the South Shore if you are concerned about your health. AVOID ... the staff hates working there, it is disgusting how improper it is, unreasonable waiting time, poor quality care. (Original) Allez à Montréal ou sur la Rive-Sud si votre santé vous préoccupe. À ÉVITER... le staff déteste travailler là, c’est dégoûtant comment c’est impropre, temps d’attente déraisonnable, soins de piètre qualité.

Asma Benhadid

(Translated) In gynecology / obstetrics, I was fortunate to have very good service with Dr. Durocher and the nurses (Cassandra and Chantal). They are angels, they are welcoming, gentle, attentive, and above all with little care! I have them in my heart, Thank you very much. (Original) En gynécologie/obstétrique, j’ai eu la chance d’avoir un très bon service avec Dr. Durocher et les infirmières (Cassandra et Chantal). Ce sont des anges, elles sont accueillantes, douces, à l’écoute, et surtout au petit soin! Je les ai dans mon coeur, Merci énormément.

Mademoiselle Ariel

(Translated) Doctor Leduc is a good gynecologist. (Original) Doctor Leduc est une bonne gynécologue.

Nad Kouchane

(Translated) This establishment is not a hospital but a butcher shop. My sister just gave birth there and my niece was born with multiple fractures including one at the level of the skull. She had to be transferred to intensive care elsewhere. Above all, do not go there and flee very far. Advice given by neonatal intensive care physicians (Original) Cet établissement n'est pas un hôpital mais une boucherie. Ma sœur vient d'accoucher là bas et ma nièce est née avec de multiples fractures dont une au niveau du crâne. Elle a dù être transférée en soins intensifs ailleurs. Surtout ne pas y aller et fuir très loin. Conseil donné par les médecins des soins intensif de néonatalité

Rima Chami

(Translated) nurses are aggressive and incompetent (Original) les infirmieres sont agressives et malcompetentes

Jean-Sébastien Bouchard

(Translated) In the waiting room in the emergency room, there is no way of knowing when we are going to go through hospitals in Montreal, he would have to fix this problem there. (Original) Dans la salle d'attente à l'urgence, il n'y a pas de moyen de savoir quand est-ce qu'on va passer comme dans les hôpitaux à Montréal, il faudrait qu'il arrange ce trouble là

salma oussama

(Translated) more than 12 hours and the room waits for only 3 people (Original) plus que 12 heure et la salle d attend a seulement 3 pers

Andreea Viman

This is the worst hospital ever. No wonder people die in the emergency room.

Kari Na

(Translated) I would have given no star these long, these long, you wait 10 hours and he tells you that he still has the wait, worst services first and last time I can not believe that he lacks so much staff or stewardship it's badly placed! (Original) J'aurait donné aucune étoile ces long , ces long , tu attend 10 heures et il te dise qu'il a encore de l'attente , pire services première et dernière fois je peux pas croire qu'il manque tant de personnel ou la gérance es mal placé !

Carole Sayegh

(Translated) The ambulance took my partner away with excruciating pain in his stomach. After examination and a quick ultrasound he was told to go home as they couldn't see anything. Supposedly stress… we still did a blood test in case there was something. the next day, Tuesday, still in stomach pain I take him back to the emergency room, the doctor comes to confirm to us that they do not know what he has and that it can be caused by stress without any examination complementary. I demanded pantoloc from her (recommended by my gastroenterologist uncle in another country) because if it’s the stomach this medicine will relieve him and she does. On Thursday, still in pain, we decided to change hospitals. When I got to the emergency room, my partner told the doctor that he had gone to the health city and had a quick ultrasound. The doctor shakes his head and sends for all the tests, including an ultrasound and a scan. It turns out that he has sand on his gallbladder which is causing his seizures and surgery is needed. The difference is so amazing when you compare the two hospitals, it’s sad to see that city of health didn’t take him seriously despite all the symptoms he had !!!! (Original) L’ambulance a emmené mon conjoint avec une foudroyante douleur à l’estomac. Après examen et une échographie rapide on lui a dit de retourner à la maison car ils ne voient rien. Supposément du stress… on a quand même fait une prise de sang au cas où il y a qql chose. le lendemain,mardi, toujours en douleur à l’estomac je le remmène à l’urgence, le médecin vient nous confirmer qu’ils ne savent pas ce qu’il a et que c’est peut être causé par du stress sans aucun examen complémentaire. Je lui ai exigé du pantoloc (recommandation de mon oncle gastro entérologue dans un autre pays) car si c’est l’estomac ce médicament le soulagera et c’est qu’elle fait. Jeudi toujours en douleur on décide de changer d’hôpital. Arrivé a l’urgence, mon conjoint mentionne au médecin d’être allé à cité de la santé et qu’ils ont fait une échographie rapide. Le médecin secoue la tête et l’envoie faire tous les examens dont une échographie et un scan. Il s’avère qu’il a du sable sur sa vésicule biliaire qui provoque ses crises et une chirurgie s’impose. La différence est tellement incroyable quand on compare les deux hôpitaux, c’est triste de voir que cité de la santé ne l’ont pas pris au sérieux malgré tous les symptômes qu’il avait!!!!

Rebecca Abitbol

AVOID!!! My grandmother went into the hospital one week ago and the service is shockingly terrible. My grandmother had a mild stroke- neither the doctor nor nurse thought it was important to notify the family. We only found out when we tried calling her and she was unable to speak. At that moment, the nurse took the phone and explained it was due to the stroke. Furthermore, it is extremely rare that any nurse or orderly speak English. Due to her stroke, my grandmother can barely speak, as it takes all her energy, yet, the people taking care of her can't understand what she says. I understand the doctors and nurses have many patients but this service is unacceptable. I highly recommend visiting another hospital.

Mahmoud Benadada

(Translated) Rotten Emergency Service A baby of 6 me who is considered a priority stayed more than 7h waiting to see a doctor And in the end they say we were late to bring back the little (Original) Service d'urgence pourrie Un bébé de 6 moi qui est considérée comme prioritaire est resté plus que 7h en attente pour voir un médecin Et à la fin ils disent qu'on a tardé pour ramener le petit

Jason Cook

They seem well prepared for the COVID. You get a new mask when you come in and they ask you which ward you're going to. Lots of dividers everywhere between seats and constant disinfecting. Now let's talk about the hospital itself which is a state of the art facility with new wings being built. The Canadian healthcare system can be hit or miss so don't expect miracles every single time.

Alexandra Passynkova

(Translated) Unacceptable service, had to be contacted for an emergency ultrasound appointment within 24 hours, priority 1 and my doctor even phoned them to make sure. It's been 35 hours now and no news. I imagine you have to be dead for them to care. Also, the radiology receptionist is less than inhuman, saying it's okay that no one wants to help us as they have other things to do. (Original) Service inacceptable, devais être contacté pour un rendez vous d'ecographie d'urgence dans un delais n'excédant pas 24h, priorité 1 et ma médecin les a même téléphonné pour s'en assurer. Ca fait maintenant 35h et aucune nouvelle. J'imagine faut être mort pour qu'ils se préoccupent. De plus, la réceptionniste à la radiologie est moins que inhumaine, disant que c'est normal que personne ne veut nous aider car ils ont autre chose à faire.

Catherine B

(Translated) Just wow! I went to this location last night for emergency surgery. From triage to the operating room, each of the employees we met was kind, attentive, empathetic. I have no negative points to name. Despite my anxiety and pain, I quickly felt safe. Thank you (Original) Juste wow! Je suis allée à cet endroit hier soir pour une opération d'urgence. Du triage au bloc opératoire, chacun des employés rencontrés était gentil, à l'écoute, empathique. Je n'ai aucun point négatif à nommer. Malgré mon anxiété et ma peine, je me suis rapidement sentie en sécurité. Merci

Jacques Fortin

(Translated) It was still good for the wait that there was (Original) Ce fut quand même bien pour l'attente qu'il y avait

Alexandra Girouard

(Translated) The maternity floor is great! Dedicated doctor who takes good care of patients and reassuring good nurses. (Original) L’étage de la maternité est super! Docteur dévouée qui s’occupe bien des patientes et de bonnes infirmières rassurantes.

Mylene Charette

(Translated) My mother is there for 3 fractures. Second time in 2 years and the person who took the x-rays Frédéric was incredibly gentle and for the second time did not rush him. My mom told me that she really felt that her comfort was her priority. Thank you to him for this perfectly successful second exam. I would also like to mention the excellent service of the attending staff. (Original) Ma mere y est pour 3 fractures. Seconde fois en 2 ans et la personne qui a prise les rayon x Frédéric a été d une douceur incroyable et pour la seconde fois ne l a pas brusquer. Ma mere m a mentionné qu elle avait vraiment l impression que son confort était sa priorité. Merci a lui pour ce deuxième examen parfaitement bien réussi. Je désire également mentionné l excellent service du personnel traitant.

Sarkis Kharatjian

Don’t ever go to this place

K M

(Translated) Only a doctor for the night shift in the emergency department of Cité de la Santé .... Are these people serious or not. 14 hour wait for not having a clear answer, imagine how long it takes to have an excellent answer ...!?!?! (Original) Seulement un médecin pour le quart de nuit a l'urgence de Cité de la Santé.... Est-ce que ces gens-là sont serieux or non. 14 heure d'attente pour ne pas avoir une reponse claire, imagine toi combien de temps il faut pour avoir une reponse excat...!?!?!

Roxanne Mathieu

(Translated) Hospital of poor service every time (Original) Hôpital de marde mauvais service a chaque fois

David xavier

(Translated) You wait a lot and it does not matter, the important that the doctors have the experience, they are sweet and kind yes it is a very good hospital, in the hospital there are several offices to have information and indications. (Original) Tu attends beaucoup et c’est pas grave, l’important que les médecins ont de l’expérience, ils sont doux et aimables oui c’est une très bonne hôpital , à l’hôpital il y’a plusieurs bureaux pour avoir des renseignements et des indications.

Isabelle Masson

(Translated) I spent the weekend in the emergency room, Saturday March 17 with my mother and March 18 Sunday with my father. Congratulations to the entire emergency team and on the floors. The speed of the services and your professionalist was greatly appreciated. You are a team of thunder. A big thank you ! (Original) J'ai passé la fin de semaine à l'urgence, le samedi le 17 mars avec ma mère et le 18 mars dimanche avec mon père. Bravo à toute l'équipe de l'urgence et sur les étages. La rapidité des services et votre professionaliste a été grandement apprécier. Vous êtes une équipe du tonnerre. Un gros merci !

Byanka Pitt

(Translated) Worst hospital poor service rude really not recommended !! (Original) Pire hôpital service médiocre impoli vraiment a déconseillé !!

Chad

The doctors and nurses were all awesome. Truly amazing people. :)

Pat Mech

(Translated) Very welcoming and caring staff when I arrived in the emergency room on Saturday morning. I was presenting for a sprain at work. I was quickly assessed and screened, and then booked a consultation at a clinic near my home for the afternoon of the same day. All of the people I interacted with were smiling and in good spirits. (Original) Personnel très accueillant et bienveillant à mon arrivée à l’urgence le samedi matin. Je me présentais pour une entorse survenue au travail. J’ai été évalué et trié rapidement, puis on m’a réservé une consultation dans une clinique près de chez moi en après-midi de la même journée. L’ensemble des personnes avec lesquelles j’ai interagi étaient souriantes et de bonne humeur.

Shag Well

(Translated) An employee who wishes people to catch covid, not strong. (Original) Une employée qui souhaite au gens d'attraper la covid, pas fort.

Stéphanie Bernier

(Translated) During a pandemic, no one disinfects emergency benches. Patients walk around with the mask below their nose or while eating crisps. Regarding radiology, the jackets are made available to everyone, so there is a lot of manipulation on the part of the patients. (Original) En période de pandémie, personne ne désinfecte les bancs à l'urgence. Des patients se promènent le masque en dessous du nez ou en mangeant des chips. Pour ce qui est de la radiologie, les jaquettes sont mises a la disposition de tous donc beaucoup de manipulations de la part des patients.

Fabrizio Barba

Went in for my son's broken arm and the staff was very quick. A big thank you in the er and the pediatric ward for taking care of us.

Michelle Desmarais

(Translated) I stayed in the emergency room and I am very happy with the professionalism and humanity of the staff. Thank you very much for taking care of me (Original) J'ai fait un séjour à l'urgence et je suis très heureuse du professionnalisme et de l'humanité du personnel. Merci beaucoup d'avoir pris soin de moi

Tania Jaman

Worst service ever, been here since 2 oclock and still didnt see a doctor. No system everything is awful.

VOUT OO

Love the staff, never had a bad experience for the 15 years I am living in Laval. Love this Hospital.

Zizou Zizou

(Translated) Following breast cancer, I follow up at this hospital. To see my surgeon or my hematoencologist, I have to wait 2:30 for a 5-minute consultation. No ecou no ampathia. I app For a mammography appointment and the receptionist informs me that it takes a month to have the result for the surgeon to read the report Hellish for a patient who is already living the nightmare of cancer and does not need to live the nightmare of hospital bureaucracy and inhumanism (Original) Suite à un cancer du sein, je fais des suivis à cet hôpital. Pour voie ma chirurgienne ou mon hematoencologue, je dois attendre 2h30 pour une consultation de 5 min. Pas d’ecou pas d’ampathie. J’app Pour un RDV de mammographie et la receptioniste m’informe que ça prend un mois pour avoir le résultat pour qu’on suite la chirurgienne lise le rapport Infernal pour une patiente qui vit déjà le cauchemar du cancer et n’a pas besoin de vivre le cauchemar de la bureaucratie et de l’inhumanisme des hôpitaux

Kamal Yadav

I went for emergency appointment of my wife, she had horrible itching and all her legs went black. Very first thing is no one speaks English start from Reception to dermatology department, if you do NOT understand French then go back to your home that what was the response I got. No one even checked my wife, they said the doctor I showed last time is on vacation and no other doctor is available. What kind of emergency services they have?? Is there any place I can file case against them?

BuzzyCrew

(Translated) I went on an emergency Saturday morning and was really sick and the nurse lacked respect and professionalism. I returned home after two hours of pain sitting on an emergency bench because I was not taken seriously and yet had two abscesses in the right breast following breast cancer surgery. The nurse was arrogant and insignificant. I returned on Sunday at 11 pm because I could not take it anymore, I could not even go to bed anymore. Two young nurses welcomed me with respect and compassion. That's all you ask when you're not feeling well. They were so kind. I finally saw a doctor at 7am the next day and then everything started. I had to see at least twenty employees of the hospital (nurses, doctors, microbiologist) and I saw people respectful and reassuring. Really, all those people who work with sick people despite all the cuts the government makes in the hospitals, they were so kind and treated me respectfully throughout my stay. I want to thank the pediatric staff very specifically or they transferred me while waiting for surgery. All the nurses (day or night) and the two young interns (Sabrina) who took care of me were extraordinary and so attentive. I felt safe because I was really worried about my condition. Thank you very much to this team and all those who have been there to treat me. The cleanliness of the floors left something to be desired but it is due to the cuts of posts which does not prevent to see the staff as human beings who do their best to take care of the people. (Original) Je suis allée en urgence samedi matin et j'étais vraiment malade et l'infirmière a manqué de respect et de professionnalisme. Je suis retournée chez moi après deux heures a souffrir assise sur un banc des urgences parce qu'on ne m'a pas prise au sérieux et pourtant j'avais deux abcès au sein droit à la suite d'une chirurgie pour cancer du sein. L'infirmière a été arrogante et insignifiante. Je suis retournée le dimanche à 23 heures parce que je n'en pouvais plus, je n'arrivais même plus à rester couchée. Deux jeunes infirmières m'ont accueillie avec respect et compassion. C'est tout ce qu'on demande lorsqu'on ne se sent pas bien. Elles ont été d'une telle gentillesse. J'ai finalement vu un médecin à 7heures le lendemain et là tout s'est enclenché. J'ai dû voir au moins une vingtaine d'employés de l'hôpital (infirmières, médecins, microbiologiste) et j'ai vu des gens respectueux et rassurants. Vraiment, tous ces gens qui travaillent auprès des gens malades malgré toutes ces coupures que le gouvernement effectue dans les centres hospitaliers, ils ont été tellement gentils et m'ont traitée avec respect tout au long de mon séjour. Je veux remercier très spécialement le personnel de la pédiatrie ou on m'a transférée en attendant de subir une chirurgie. Toutes les infirmières (de jour ou de nuit) et les deux jeunes stagiaires (Sabrina) qui ont pris soin de moi ont été extraordinaires et tellement attentionnées. Je me suis sentie en sécurité parce que j'étais vraiment inquiète de mon état. Merci beaucoup à cette équipe et à tous ceux qui ont été là pour me soigner. La propreté des planchers laissait à désirer mais c'est dû aux coupures de postes ce qui n'empêche pas de voir le personnel comme des être humains qui font de leur mieux pour prendre soin des gens.

Jal Ero

(Translated) Really dirty place! Walls everywhere, waiting rooms, floors everywhere. Endless wait for any reason, worst place to get sick! (Original) Endroit vraiment sale! Partout les murs , les salles d’attentes, le sol partout. Attente interminable peu importe les raisons, pire endroit pour etre malade!

victoricha chau

The worst hospital I have EVER BEEN too

Christian Chartier

(Translated) Our experience has been for a day surgery for mastectomy. My elderly mother was greeted with great solicitude, politeness and understanding. Despite a delay, everything went well and they kept my mother under observation for the night. The next day, a lot of information, advice and always a polite and dedicated attitude. The hospital is much cleaner than two others who will remain nameless .... yet it is the least of things. A flat, the total absence of the doctor, definitely the weakest link in the chain. No communication, no information on the state of the disease and the future of treatments. However, I did not expect better from a doctor. We must wait for the distant appointment we deign to give us. (Original) Notre expérience a été pour une chirurgie d'un jour pour mastectomie. Ma mère, âgée, a été accueillie avec beaucoup de sollicitude, de politesse et de compréhension. Malgré un retard, tout s'est bien passé et ils ont gardé ma mère en observation pour la nuit. Le lendemain, beaucoup d'information, de conseils et toujours une attitude polie et dédiée. L'hôpital est beaucoup plus propre que deux autres qui resteront sans nom....c'est pourtant la moindre des choses. Un bémol, la totale absence du médecin, définitivement le maillon faible de la chaîne. Aucune communication, pas d'information sur l'état de la maladie et sur l'avenir des traitements. Toutefois je ne m'attendais pas à mieux de la part d'un médecin. On doit attendre le rendez-vous lointain qu'on daigne nous donner.

Princesse M

(Translated) Thank you to the entire operating room team and especially to the boy who took care of the anasthesia. Unfortunately, I don't know his name but he helped me a lot during my operation. (Original) Merci à toute l'équipe du bloc opératoire et surtout au garcon qui s'occupait de l'anasthesie. Malheureusement je ne connais pas son nom mais il ma beaucoup aider pendant mon opération.

S M

gros manque de compassion de l'infirmier et medecin que j'ai vue. il y a une manière de parler a vos patients qui ne vont clairement pas bien mentalement et physiquement! je me suis sentie comme un numéro et non une patiente. ca se compte leur fds quand tu es planter la et que tu dois clairement voir quelqu'un d'urgence !!

lorena sthefanie

(Translated) Worst hospital ever seen, nurse not empathy, not competent, we say there is no taste to work as it should. First experience at this hospital and I will never go back (Original) Pire hopital jamais vu, infirmière pas d'empathie, pas compétente , on dirai y on pas le gout de travailler comme il faut. Premiere expérience a cette hopital et je ne retournerai jamais

lily bojko

(Translated) This message is dedicated to the coordinators responsible for this hospital. I know Mr. Abdella, (evening service). No one can give me the name of the day coordinator, telling me that it is confidential. ? My parent has been on the palliative since the beginning of March. A procedure was established today by the leaders of the palliative service indicating that no visit is admissible from now on except when our parent will find himself at the end of his eminent life, that is to say a few hours of life. I was therefore asked to leave my parent's bedside in order to get out of the hospital. However that Prime Minister Legault clearly mentions, even today, to the Quebec population, that any recognized caregiver, or any recognized volunteer , MAY AND HAVE THE RIGHT to present themselves to the palliative without any restriction whatsoever, even without the person being helped at the end of their eminent life. I notified the department a few hours ago and I have been waiting since 1:00 pm today for the leaders of this department to modify their decision in order to comply with the clear directives issued by the Prime Minister. I strongly hope that I will receive an adequate response from the palliative service shortly, as time is short, allowing me access to the bedside of my dying parent. I have in hand the proof of my role as a caregiver, I have in hand the proof of the courses taken in the past as a caregiver given by the CISSS, so I respect the required conditions. A quick response would be greatly appreciated in order to quickly remedy this unpleasant situation. Cordially. Here is the answer was given: Yes, I can go to visit my parent in palliative care: for lunch, for supper. As long as we are vigilant, aware of the issues of contamination, and that we take care of the hygiene regulations: wash your hands when you arrive, wear the mask, and stay 1 meter from our parent. Thank you to the lady responsible for complaints who spoke with the head of the palliative department this morning and who together made it possible to understand that a parent must without fail be present with his dying parent whatever is coming to the planet. As long as he is aware of and respects the regulations in force. Problem fixed. And thank you also to Prime Minister Legault for your common sense. (Original) Ce message est dédié aux coordinateurs responsables de cet hôpital . Je connais Monsieur Abdella, (service du soir ). On ne peut me donner le nom du coordinateur de jour, m'avisant que cela est confidentiel. ? Mon parent est au palliatif depuis début mars. Une procédure a été établie aujourd'hui même par les dirigeants du service palliatif indiquant qu'aucune visite n'est admissible dorénavant sauf lorsque notre parent se retrouvera en fin de vie éminente , soit quelques heures de vie. Je fus donc prié de quitter le chevet de mon parent afin de sortir de l'hôpital Cependant que le Premier ministre Legault mentionne clairement , aujourd'hui même d'ailleurs, devant la population québécoise, que tout proche aidant reconnu, ou tout bénévole reconnu, PEUT ET A LE DROIT de se présenter au palliatif sans restriction aucune et ce même sans que l'aidé soit en fin de vie éminente. J'en ai avisé le département il y a quelques heures et j'attends depuis 13h00 aujourd'hui que les dirigeants de ce département puissent modifier leur décision afin d'obtempérer aux directives claires émis par le premier ministre. J'espère fortement que je recevrai sous peu une réponse adéquate du service palliatif , car le temps presse , m'autorisant l'accès au chevet de mon parent mourant. J'ai en mains la preuve de mon rôle de proche aidante , j'ai en mains la preuve des cours suivis jadis de proche aidante donnée par le CISSS, je respecte donc les conditions requises. Une réponse rapide serait très apprécié afin de remédier rapidement à cette situation déplaisante. Cordialement. Voilà la réponse a été donné : Oui, je peux aller visiter mon parent en soins palliatif: pour le diner, pour le souper. En autant que nous soyons vigilant, conscient des enjeux de contamination, et que nous prenions soins des règlementations d'hygiène : laver ses mains en arrivant, porter le masque, et rester à 1 mètre de notre parent . Merci à la dame responsable des plaintes qui a discuté avec la responsable du département palliatif ce matin et qui à eux deux ont fait en sorte de comprendre qu'un parent se doit sans faute d'être présent auprès de son parent mourant quoi qu'il arrive sur la planète. En autant que celui ci soit conscient et respecte les règlementations en vigueur. Problème régler . Et merci aussi à Monsieur le premier ministre Legault pour votre gros bon sens.

George El-Chacra

In 2019, where a lot is digitalized in the workplace and now advertised by our wonderful provincial government about easy access to your medical file...why do hospitals have 10 admin workers working in the emergency room overnight FFS?! Then they have the audacity to put up posters asking to be treated with respect. How about they show patients some respect and have more than one useless doctor working!!! Vive le Quebec hein ????

mike mike

do not ever go to this hospital its contaminated infested with superbugs wene the parking gate is up it means theres no doctors available at the emergency sounds crazy but its the reality they tried to kill me at least 10 times woudnt let me leave i had to flee to go to another emergency hospital cured me with a simple neadle after 3 years of suffering

Camila Giraldo

(Translated) Worst hospital. As soon as you arrive, you are outright told that your pains are not a priority and that clearly they will pass everyone before you. Only one doctor for all the urgency. In short, I do not recommend it at all. Try your luck at another hospital because it was a waste of time. (Original) Pire hôpital. Dès ton arrivé tu te fais carrément dire que tes douleurs ne sont pas prioritaires et que clairement il vont passer tout le monde avant toi. Un seul médecin pour toute l’urgence. Bref, je ne le conseille pas du tout. Tenter votre chance dans un autre hôpital parce que celui-ci fut une perte de temps.

Lisette Dugal

(Translated) Hello to you, I wanted to thank the palliative care team. They were very kind, dedicated and kind hearted to my mother who is now dead. She was treated very well from doctors to nurses to cleaners and volunteers. I thank you all again for your good work. You are in the right place. Thanks again.xx (Original) Bonjour à vous, je voulais remercier l'équipe des soins palliatif. Ils ont été d'une très grande gentillesse, un dévouement et un grand coeur pour ma mère qui est maintenant décédé. Elle a été très bien traité autant les médecins, infirmier jusqu au préposé au nettoyage et les bénévoles. Je vous remercie encore tous pour votre bon travail. Vous êtes à la bonne place. Merci encore.xx

Sniperblade1

(Translated) I entered the ER at 6:00 p.m. to have my arm stitches done after a fall. As of this writing it is 3:38 a.m. and nothing has been done other than a tetanus shot at 11:00 p.m. No one at triage and reassessment. All the nurses hide to talk about anything and everything in the premises behind their windows because we can hear them talking to each other. The service is terrible and it makes you sick to get sick in this hospital. (Original) Je suis entré à l'urgence à 18:00 pour me faire faire des points de suture au bras suite à une chute. Au moment d'écrire ces lignes il est 3:38 du matin et rien n'a été fait à part une piqûre pour le tétanos à 23:00. Personne au triage et à la réévaluation. Toutes les infirmières se cachent pour parler de tout et de rien dans les locaux derrière leurs vitres car on les entends se parler entre elles. Le service est pourri et c'est à vous dégoûter de tomber malade dans cet hôpital.

Houda B.

The nurse didn’t believe a thing i was saying she just said you don’t look like you’re in pain.

Ralph K

(Translated) We received great service when our little girl was born. Thank you to the whole neonatology team, Kathy, Gina, dr. Talbot and all the staff of block D. (Original) Nous avons reçu un excellent service lorsque notre petite fille est née. Merci a toute l'équipe de neonatalogie, Kathy, Gina, dr. Talbot et tout le staff du bloc D.

Georges Abi Farah

(Translated) At the blood test, they do not call people who are waiting by the time of their arrival, and since there are no numbers, they call people by name, (Original) Au prélèvement analyse du sang, ils n'appellent pas les gens qui attendent selon l'heure de leur arrivée, et comme il n'y a pas de numéros, ils appellent les gens selon leur noms,

J. Diop

(Translated) worst ever expreriance. to make you say to remain standing 6 hours while you are pregnant and that you can not sit down because you have a small problem down (problems of pregnant women). horrible sevice (Original) worst expreriance ever. vous faire dire de rester debout 6h alors que vous etes enceinte et que vous ne pouvez pas vous assoir car vous avez un petit probleme en bas ( problemes de femmes enceites ) . sevice horrible

joey palmitano

TERRIBLE HOSPITAL, TERRIBLE SERVICE,RASIST EMPLOYEES DONT EVER GO HERE !

Mary Fila

(Translated) I went with my 19 year old daughter to the Cité de la santé last Saturday because she had excessive swelling in the mouth which spread to the face. The last time she had this kind of reaction, 2 years ago, the swelling had grown so much that my daughter had a deformed lower face and I am not exaggerating. Her skin was so tight that it hurt. But the doctors don't know what she has .... When we got to the emergency room, my daughter was immediately given a stretcher. I then asked the nurse if I could possibly have a chair to wait because my back is hurting and I have excruciating knee pain. They answer me: No madam, here we are in the emergency room. My daughter then tells me to sit at the foot of her stretcher. It was then that Doctor Isabelle Croteau examined my daughter, asking that she be injected with intravenous benadryl. And Doctor Croteau said to my daughter: Look, it's just aesthetic, I'm going to send you home ... There are serious cases here. SORRY!!!! Will the swelling stop ??? She wants to return us home ???? I start to raise my voice and get angry. I refuse to go away as long as my daughter's face does not regain its shape a little. If at least we knew what she had but there, without knowing what she has, we want to return my daughter home ... Finally, we transferred my daughter to a corridor and that's where the nice nurse named Barbara arrived. Very sweet, very calm and very friendly. We gave epipene and I don't know what intravenously. And Doctor Croteau came back 3 hours later to return us to the house again. My daughter and I insisted again and finally asked another colleague to take care of my daughter. Doctor Haddad. He did not know what my daughter had but, he decided to try cortisone and asked for blood tests. Thank you to this doctor who was able to reassure us and a big thank you to Barbara from BLOC d des urgences who was so gentle and reassuring to my daughter. (Original) Je suis allée avec ma fille de 19 ans à la Cité de la santé samedi dernier parce qu'elle avait un gonflement excessif au niveau de la bouche qui se répandait jusqu'au visage. La dernière fois qu'elle a eu ce genre de réaction, il y a 2 ans, le gonflement avait tellement pris de l'ampleur que ma fille avait le bas du visage déformé et je n'exagère pas. Sa peau était tellement tendue qu'elle avait mal. Mais les médecins ne savent pas ce qu'elle a.... En arrivant aux urgences, on a tout de suite donné une civière à ma fille. J'ai alors demandé à l'infirmière s'il était possible que j'ai une chaise pour attendre parce que mon dos me fait souffrir et j'ai une douleur atroce au genou. On me répond: Non Madame, ici on est aux urgences. Ma fille me dit alors de m'asseoir au pied de sa civière. C'est alors que le Docteur Isabelle Croteau a examiné ma fille en demandant qu'on lui injecte du bénadryl par intraveineuse. Et le docteur Croteau dit à ma fille: Écoute, c'est juste esthétique, moi je vais te retourner chez toi.... Il y a des cas graves ici. PARDON!!!! L'enflure va-t-elle cesser??? Elle veut nous retourner à la maison???? Je commence à hausser le ton et à m'énerver. Je refuse de m'en aller tant et aussi longtemps que le visage de ma fille ne reprenne pas un peu sa forme. Si au moins on savait ce qu'elle avait mais là, sans savoir ce qu'elle a, on veut retourner ma fille à la maison... Finalement, on a transféré ma fille dans un couloir et c'est là que la gentille infirmière nommée Barbara est arrivée. Très douce, très calme et très sympathique. On a donné l'épipène et je ne sais plus quoi par intraveineuse. Et Docteur Croteau est revenu 3 heures plus tard pour nous retourner à nouveau à la maison. Ma fille et moi avons insisté à nouveau et finalement elle a demandé à un autre collègue de prendre en charge de ma fille. Docteur Haddad. Il ne savait pas ce que ma fille avait mais, il a décidé d'essayer la cortisone et a demandé des prises de sang. Merci à ce médecin qui a su nous rassurer et un grand merci à Barbara du BLOC d des urgences qui a été si douce et rassurante auprès de ma fille.

E. F.

Horrible, if there is less than 1 star I would give it. This hospital is a disgrace to anything called emergency! We've waited longer than 8 hrs just to see a doctor.

Dominic St-cyr

They call it the bermuda triangle for a reason

Danielle Bouchard

(Translated) I took the covid-19 test there (Original) J'y ai passé le test du covid-19

joe viau

(Translated) Magnificent hospital all the staff are overworked and remain polite and courteous from the maintenance staff to the nurses and the fantastic doctor thank you and especially Sorel and Marcel Sorel you owe me a rack of lamb lol thank you (Original) Hôpital magnifique touts le personnel es surchargé et reste polis et courtois du personnel d'entretien au préposés(es) aux infirmières et (miers) et au médecin fantastique merci et spécialement Sorel et Marcel Sorel tu me dois un carré d'agneau lol merci

Lucie Paquette

(Translated) Health in Quebec ... is better not to be sick. City of health, not strong. (Original) La santé au Québec....vaut mieux pas être malade. Cité de la santé, pas fort.