Reviews of CHUM (Hospital)

Marc St-Laurent

Easy to get to by metro, no need to go outside. Lots of help getting to the radiology department. Professional staff, modern equipment.

Suzanne Dumont

(Translated) I was admitted to the emergency room yesterday .. very good service. Welcoming and courteous staff. Very short waiting time. Thank you to all the emergency nurse and doctor staff. (Original) J'ai été admis à l'urgence hier.. très bon service. Personnel accueillant et courtoie. Temps d attente très court. Merci à tous le personnel de l'urgence infirmière et docteur.

fb fb

Super clean. Excellent services. Highly recommended. The patient is followed up every 6 hours by a doctor. Every 2 hours by a nurse for full check up.

Johanne Verreault

(Translated) Little wait, a terminal scanning the RAMQ card speeds up the arrival process, very good service. Only thing: it is necessary to fax the paper of the doctor, in little late techno at this level. (Original) Peu d’attente, une borne scannant la carte RAMQ accélère le processus d’arrivée, service très bon. Seule chose: il faut faxer le papier du médecin, en peu en retard techno à ce niveau.

Annie Leclerc

(Translated) Excellent hospital! the best in Montreal just when maintaining, I recommend it to everyone.The staff are very dedicated and understanding, don't forget a smile. The doctors are of unparalleled qualities, I am not afraid to seek treatment in this hospital compared to others that I will not name, and we must not forget the volunteers who do a remarkable job in the neighborhoods. users CONGRATULATIONS TO ALL OF YOU DESERVE IT (Original) Excellent hôpital! le meilleur dans Montréal juste quand maintenaient, je le recommande à tous.Le Personnels est très dévoués et compréhensif, il ne faut pas oublier souriant. Les médecins sont d'une qualités hors pair, je n'es pas peur de me faire soigner dans cette hôpital à comparer à d'autres que je nommerai pas, et il ne faut pas oublier les bénévoles qui fonts un travaille remarquable aux près des usagers FÉLICITATIONS À VOUS TOUS VOUS LE MÉRITES

Kitty K

(Translated) Since the centralization of hospitals, I have never felt so cold in the service ... Everything has become computerized, automated ... Even the receptionist on the phone seems to have no use and the billboards to see our turn are poorly located, difficult to read and understand. Even my doctor is exhausted from walking long distances in every way !! In addition, we lost two of my follow-ups in the centralization of the service and each time, I have to run after them to have the papers necessary for my samples prior to my appointments ... I have to type this every year! Not good for those who have cancer, I tell you ... (Original) Depuis la centralisation des hôpitaux, j'ai jamais ressenti autant de froideur dans le service... Tout est devenu informatisé, automatisé... Même les réceptionniste au téléphone ne semble avoir aucune utilité et les panneaux d'affichage pour voir notre tour sont mal situés, difficiles à lire et à comprendre. Même mon docteur est épuisé de marcher de longues distances dans tous les sens!! De plus, on a perdu deux de mes suivis dans la centralisation des service et chaque fois, je dois courir après eux pour avoir les papiers nécessaires à mes prélèvements préalables à mes rendez-vous... Je dois me taper ça chaque année! Pas fort pour ceux qui ont le cancer, je vous le dis...

BENDER1N0

Place where me and my sis was born... the wait is a lil long but its a nice place, the rooms for the babys are nice!

Marie-Eve Rioux

(Translated) In specialized care and follow-up, professionals are very knowledgeable. It is possible to easily perform telephone follow-ups to adjust treatments. The reception in the outpatient clinics is warm. (Original) En matière de soins spécialisé et de suivi, les professionnels sont très connaissant. Il est possible d'effectuer facilement des suivis téléphonique pour ajuster les traitements. L'acceuil dans les cliniques externes est chaleureux.

danielle brassard

(Translated) Having spent 37 days in the burns unit, for me, it is the 5 * of the hospital center. I thank the whole team for the good care you gave me. Exceptional beings! (Original) Ayant passé 37 jours à l'unité des grands-brulés, pour moi, c'est le 5 * des centre hospitalier. Je remercie toute l'équipe pour les bons soins que vous m'avez donnés. Des êtres exceptionnels!

Be Present

After three hours wait in emergency, they've provided me a tynelol (are you kidding me) I had muscle sour and nerve for the second time .... First time back in Vancouver they injected me Morphin after 15 mins!

avijit sarker

nurses are complaining about they are not getting pay enough. But if see ER nurses they are always laughing with doctors and cheat chatting. This is one of them. I was waiting 8 hours no one called or do test. I hope high authority able to see what his employees are really doing.

DIANA DE SILVA

Waiting time ridiculous.

Mario Legault

(Translated) Efficient organization and courteous staff (Original) Organisation efficace et personnel courtois

Mario Ramzy

Baaaaaaaaaad expérience . 3 hours + in emergency and no clue yet on when to go see the dr. No one knows anything and they are very slow. Can't express how bad is the service level

Andrew Dominic Campeau Rozon

(Translated) I have been working there for 4 years, very large and modern. (Original) J'y travail depuis 4 ans, très grand et moderne.

Alexandre Courtemanche

(Translated) My girlfriend gave birth at this hospital. The delivery and postpartum rooms are modern and well-equipped. The staff are amazing and they took very good care of us. (Original) Ma blonde a accouché à cet hôpital. Les chambres d’accouchement et de post-partum sont modernes et bien équipées. Le personnel est extraordinaire et ils ont très bien pris soin de nous.

Tommy Bonneau

(Translated) The very courteous and competent staff, both volunteers and nursing staff. ???????? (Original) Le personnel très courtois et compétant autant les bénévoles que le personnel soignant. ????????

Diane Roy

(Translated) I come back from a wrist operation and I can tell you the doctors the staff of this hospital its really nice answers well to our questions it also has a cafeteria with nice varieties of meals ... (Original) Je reviens d'une opération du poignet et je peu vous dire les médecins le personnel de cette hôpital son vraiment gentil répond bien à nos question il a aussi une cafétéria avec de la belle variétés de repas ...

Nicolas SALENC

Waited for over 6 hours. Left without seeing a doctor. According to security, average waiting time is "12 to 13 hours". Wouldn't recommend for emergencies.

André Périard

(Translated) Excellent care by professionals at all levels of intervention and always with a smile. Thank you just thank you. (Original) Excellent soins par des professionnels à tous les niveaux d’intervention et ce, toujours avec le sourire. Merci tout simplement merci.

Rodya Raskolnikov

The wait was a bit long as expected and some of the nurses had very poor ability to speak English. I will note though that the doctors, nurses and receptionists (even security too) were very nice and helpful. The doctor took her time and didn't rush me and treated me very well and was very honest and kind. She also booked a follow up appointment to make sure I get my exam results (when usually hospitals tell you they'll call you if anythings wrong so you never get a definite no). Long wait as expected but excellent service. 5 out of 5.

Good Game

Waiting times are very long .

Ar no Eguin

(Translated) Thank you to Katherine Boudreau for her indisputable professionalism. Thanks to her persistence she was able to find out what was wrong (Original) Merci à Katherine boudreau pour son professionnalisme indiscutable. Grâce à son acharnement elle a pu y découvrir ce qui n'allait pas

AZIZ MOHAMMED

It’s been 5 hrs and no one saw my infection.. Everyone says I don’t know how to help you just wait for the doctor..!

Raffier. G

(Translated) I was in 8th C in cardiology this week. I was in tears because I was worried about the exam results. The secretary was extremely attentive, kind and looking for a solution so that I had answers quickly. Simply HUMAN. I left reassured. Thank you Madam! (Original) J'ai été au 8eme C en cardiologie cette semaine. J'étais en pleurs car inquiète des résultats d'examen. La secrétaire s'est montrée extrêmement à l'écoute, gentille et à la recherche d'une solution pour que j'ai des réponses rapidement. HUMAINE tout simplement. Je suis repartie rassurée. Merci madame!

Zombiebus 1

(Translated) Welcoming and attentive people. But to find yourself, c like Asterix with the pass A38. Find out about the people at Garda. You will find your way there faster. (Original) Gens accueillants et à l'écoute. Mais pour se trouver , c comme Asterix avec le laisser passer A38 . Informez vous au gens des accueils qui sont de Garda. Vous vous y retrouverai plus vite.

hernan alonso

Only 2 people in the reception. Only talking and watching you tube.. Tax money well spent....

Rita Janati-Temsamani

If I could give 0 I totally would. Staff and protocols have got to be the biggest joke. 7hrs of waiting with less than 8 people in the waiting room without seeing a doctor. 4 of us left after 7hrs of waiting without being seen. Nurses are so careless, they make you feel like you are a waste of time and they don’t even ask all the questions. To avoid completely.

Concerned Citizen

THEY WORK HARDER THAN THE TEN OTHER HOSPITALS that I have been to, more reliable, effective, efficient then the McGill Hospitals, but their triage, Emergency department is still a pretentious sham. By the way that have a great cafeteria, clean reasonably priced with good food choices too. Easy to get to with the Metro. THEIR CARDIAC FOLLOWUP SERVICE ARE SOME OF THE BEST IN MONTREAL TOO. The Notre Dame Hospital is the second best for seniors. The worst are the Verdun, West Island, St Cabrini.Hospitals

Sridipta Misra

Pathetic hospital. Right now standing at the emergency ward with my admitted who is in extreme lower abdominal pain. It has been 2 hours since he was admitted, still no one came to attend him. I went asking for doctor and was told quite rudely that the doctor would be there when it's his turn. Meanwhile its 2am here and there is hardly any people in the emergency ward. It's disgusting.

Marie Hélène Champoux

(Translated) Excellent team for motherhood! ???????? We were very well received and followed during my pregnancy. Unfortunately, the technician and Dr. Wo confirmed the serious abnormalities found during the 20-week ultrasound we had done at the Notre-Dame Hospital (ultrasound offered in the afternoon at Notre-Dame while at CHUM c is only the morning) and Dr. Wo has even found several other additional abnormalities like an effusion in the heart. We had to meet Dr. Tremblay right after to inform us that baby fetus was not viable and see the possibilities for the future. The whole team was very professional and humane. They took the time to explain the situation and to discuss with us the possible options. We had the support of the doctors if we chose to continue the pregnancy and they explained to us that a specialized team could take care of the baby at birth, if that was our wish, while explaining to us what would be his living conditions. But, considering the importance of the malformations and the little amniotic fluid, my boyfriend and I did not want to persevere us and we wanted to abbreviate the sufferings of baby fetus, ourselves and family. So, the team sent us to the CLSC in the suburbs for the continuation because we chose the termination of pregnancy by extraction / curettage instead of a provoked delivery which would have been practiced at the CHUM but with a risk that the placenta not evacuated. The only aspect that I found "less well organized" is that they suggested that I come back to do amnion synthesis with Dr. Bédard to be able to evaluate the genetic cause of the malformations that seemed to be due to trisomy 18 but I I had to wait two hours in the waiting room ... on uncomfortable chairs when we have fibromyalgia ... with all the moms happy to be pregnant ... and in the end I abandoned this step .. I was too exhausted and upset ... I would have needed a space for people who live this type of grief ... because it is a hard test to cross. The nurse then suggested that I do the analysis directly on the placenta / fetus and Dr. Bédard had me fill out the required documents. Another aspect that I have found difficult is that the appointments for blood test or ultrasound are offered only very early in the morning and it is not really suitable for people who work in the evening as my boyfriend and I . For example, for the blood tests it is necessary to come before 9AM ... whereas at Notre-Dame it is possible until noon. For the ultrasound of 20 weeks, CHUM is the morning only while Notre-Dame is possible in the afternoon. Also, the parking was always "full" during our visits ... and it is not easy to find around. We found the parking lot of UQAM right next door ... but with a big pregnant belly in the winter I might have found it less obvious ... I think it might be a good idea to reserve priority parking spaces based on their appointment to pregnant patients or other patients for whom metro travel is less obvious. Otherwise, the nurses, the ultrasound technicians, the doctors (many women) and the social worker are very professional, humane and respectful. My lover and I hope to have the chance to have a second pregnancy with a healthy baby and be able to be followed at this hospital. And we sympathize with all the parents who are going through this ordeal so difficult to lose a child to whom they had already attached themselves ... ???? (Original) Excellente équipe pour la maternité! ???????? Nous avons été très bien accueillis et suivis lors de ma grossesse. Malheureusement, la technicienne et Dre Wo ont confirmé les anomalies graves trouvées lors de l'échographie de 20 semaines que nous avions fait à l'hôpital Notre-Dame (échographie offerte l'après-midi à Notre-Dame alors qu'au CHUM c'est seulement l'avant-midi) et Dre Wo a même trouvé plusieurs autres anomalies additionnelles comme un épanchement au coeur. Nous avons dû rencontrer Dre Tremblay tout de suite après pour nous informer que bébé foetus n'était pas viable et voir les possibilités pour la suite. Toute l'équipe était très professionnelle et humaine. Ils ont pris le temps de nous expliquer la situation et de voir avec nous les options possibles. Nous avons reçu l'appui des médecins si notre choix était quand même de poursuivre la grossesse et ils nous ont expliqué qu'une équipe spécialisée pouvait s'occuper du bébé à la naissance, si c'était notre souhait, tout en nous expliquant quelles seraient ses conditions de vie. Mais, vu l'importance des malformations et le peu de liquide amniotique, mon copain et moi ne voulions pas nous acharner et nous souhaitions abréger les souffrances de bébé foetus, nous-mêmes et famille. Alors, l'équipe nous a dirigé vers le CLSC des faubourg pour la suite car nous avons choisi l'interruption de grossesse par extraction/curetage au lieu d'un accouchement provoqué qui aurait été pratiqué au CHUM mais avec un risque que le placenta ne soit pas évacué. Le seul aspect que j'ai trouvé "moins bien organisé" c'est qu'ils m'ont proposé de revenir faire une amniosynthèse avec Dre Bédard pour pouvoir évaluer la cause génétique des malformations qui semblaient être dues à une trisomie 18 mais j'ai dû attendre deux heures dans la salle d'attente... sur des chaises peu confortables quand on a la fibromyalgie... avec toutes les mamans heureuses d'être enceinte... et au final j'ai abandonné cette étape... j'étais trop épuisée et bouleversée... j'aurais eu besoin d'un espace prévu pour les personnes qui vivent ce type de deuil... car c'est une épreuve difficile à traverser. L'infirmière m'a alors suggéré de faire l'analyse directement sur le placenta/foetus et Dre Bédard m'a fait remplir les documents requis. Un autre aspect que j'ai trouvé difficile c'est que les rendez-vous pour prise de sang ou echographie sont offerts seulement très tôt le matin et ce n'est pas vraiment adapté pour les personnes qui travaillent de soir comme mon copain et moi. Par exemple, pour les prises de sang il faut venir avant 9AM... alors qu'à Notre-Dame c'est possible jusqu'à midi. Pour l'echographie de 20 semaines, au CHUM c'est l'avant-midi seulement alors qu'à Notre-Dame c'est possible l'après-midi. Aussi, le stationnement était toujours "complet" lors de nos visites... et c'est pas évident de trouver autour. Nous avons trouvé bien pratique le stationnement de l'UQAM juste à côté... mais avec une grosse bedaine enceinte l'hiver j'aurais peut-être trouvé ça moins évident... Je crois que ça serait peut-être une bonne idée de réserver des places de stationnement prioritaires en fonction de leur rendez-vous aux patientes enceintes ou autres patients pour qui les déplacements en métro sont moins évidents. Sinon, les infirmières, la techniciennes en échographie, les médecins (beaucoup de femmes ????) et la travailleuse sociale sont très professionnels, humains et respectueux. Mon amoureux et moi espérons avoir la chance d'avoir une deuxième grossesse avec un bébé en santé et pouvoir être suivis à cet hôpital. Et nous compatissons avec tous les parents qui traversent cette épreuve tellement difficile de perdre un enfant auquel ils s'étaient déjà attaché... ????

Kosta DelRey

IF YOU ARE NEAR DEATH OR DEAD DO NOT COME HERE I had a Tylenol overdose and was taken as seriously as I was when I had a sore throat as a child in a clinic. Vomiting blood was still not valid enough to see a nurse quicklier yet alone a doc! I had to call an ambulance from within the emergency room to get me out to the Jewish general of which I’m almost there

chérie régi

(Translated) Very nice hosto I did 5 months after my transplant I just have a good memory of my stay although very long.le staff is exceptional (Original) Très bel hosto j'y ai fait 5mois à la suite de ma greffe j'ai juste un très bon souvenir de mon séjour bien que très long.le personnel est exceptionnel

Alexander Sbaite

(Translated) Real angels on earth, thank you very much for everything! (Original) Des vrais anges sur terre, merci infiniment pour tout!

Daniel Lagace

Loooots of people even if many staff to guide you its very overwelming

Rachel Latreille

(Translated) Super monitoring ... but at the observation near the emergency I have never seen so much of (party between employee) not all please ... understand well ... but Friday the 1st of November between 2 and 3 o'clock .. .dsl .... but really party ... no respect ... I did not understand qie person of their staff acises them ... me ke.l would have done believe me but I would have brimée le.sercice de.mon spouse ???? (Original) Super suivi...mais à l 'observation près de l 'urgence je n ai jamais vu autant de (party entre employé) pas tous svp...comprenez bien...mais vendredi le ler novembre entre 2 et 3 heures...dsl....mais vraiment party ...aucun respect...je ne comprenais pas qie personne de leur personnel les acisent...moi ke.l aurais fait croyez moi mais j aurais brimée le.sercice de.mon conjoint ????

Daph JJean

(Translated) Ideal as a public hospital (Original) Idéal comme hôpital public

David

(Translated) It would seem that this is a new hospital worthy of it! (Original) Il semblerait que c’est un nouveau Hopital à la hauteur !

Stephanie Gueymard

(Translated) Very satisfied with my shoulder surgery with Dr. Grondin, (orthopedics, 4th floor Pavilion C) on February 04, 2021, then with the post-operative follow-up the following 9 (3rd Pav. C) Very courteous and professional staff upstairs. Very impressed by all this spacious and immaculate space, especially the operating room; I had planned the round trip by taxi on the day of the operation. Plan a long day for this day surgery, admission at 8 a.m. and off at 7 p.m. It takes preoperative exams and also a good time in the recovery room. My surgery was not until 2:00 p.m. Bed available upon arrival, I was able to sleep having failed to do so the day before. (* Ideally, someone to pick you up, who can collect your prescriptions the same evening.) The preoperative meeting at the CHUM (1st floor pavilion D) a few weeks earlier was just as well organized. (The indoor parking did not cost me anything since I stayed less than 2 hours on site.) * To obtain a discount when you exceed 2 hours, you must enter your ticket in a first machine, then in the other, on the ground floor. A guard on site to help! On my 3rd meeting at the CHUM (post-op,) the indoor parking cost me $ 6.00 instead of $ 17.50. (These appear to be special rates from covid, at all hospitals and clinics.) (Original) Très satisfaite de ma chirurgie à l'épaule avec le Dr. Grondin, (orthopédie, 4ème étage Pavillon C) le 04 février 2021, puis du suivi post opératoire le 9 suivant (3ème Pav. C) Personnel très courtois et professionnel à l'étage. Bien impressionnée par tout cet espace spacieux et impeccable, surtout la salle d'opération; J'avais prévu l'aller-retour en taxi le jour de l'opération. Prévoyez une longue journée pour cette chirurgie d'un jour, admission à 8 am et congé à 19:00. Il faut compter les examens préopératoires et aussi un bon moment dans la salle de réveil. Ma chirurgie ne fût que vers 14:00. Lit disponible dès mon arrivée, j'ai pu dormir n'ayant pas réussi à le faire la veille. (*Idéalement, une personne pour venir vous chercher, qui pourra récupérer vos ordonnances le soir même.) Le rdv pré-opératoire au CHUM (1er étage pavillon D) quelques semaines plus tôt était tout aussi bien organisé. (Le parking intérieur ne m'a rien coûtée puisque restée moins de 2 heures sur place.) *Pour obtenir un rabais quand on dépasse les 2 heures, il faut entrer son billet dans une première machine, puis dans l'autre, au rez-de-chaussée. Un gardien sur place pour aider! À mon 3ème rdv au CHUM (post-op,) le parking intérieur m'a coûté $6.00 au lieu de $17.50. (Il semble s'agir de tarifs spéciaux depuis la covid, dans tous les hôpitaux et cliniques.)

Ekamjot singh

Service is very bad more than 3 hrs of waiting in emergency.

sanaz Danesh

This hospital has a organized and professional staff, nursing and doctors with great patients care! The nursing staff are attentive, and helpful. I was treated very well.

Vivi Sgouromitis

Worst parking garage at sky high prices. And the longest wait for a blood test I've ever had, anywhere. Yikes.

Saeed Kmehr

Absolutely the worst emergency walk in there is, 12 hours wait and still waiting... go to any other hospital if you have an emergency!

Piano B

(Translated) Good service (Original) Bon service

Elias Charisis

New hospital nice facilities, the most of the stuff doesn’t speak English . The doctors are nice and professionals.

Francois Dubord

(Translated) Absolutely to avoid if you go there. By car indoor parking always full outside parking lot bloody always as full (Original) Absolument a éviter si vous y aller.en voiture stationnement interieur toujours complet sationnement exterieur coter sanguinet toujours aussi plein

Kay Wendland

I'd give 0 stars, even less! I had the WORST experience at this Hospital, waiting almost 14 (!!!) HOURS for a doctor at the emergency. I'm not exaggerating with the number, this is the truth people! You can only imagine how frustrating this unhuman experience was. Never ever go to the emergency at this time of the year. After that experience, I'll never go there again anyways! I don't have to mention that the treatment of the doctor was of course, unsatisfying.. NEVER GO CHUM!

Morgan Marden

I have been here for five hours, and have still not been seen. I watched numerous people come in here hours after me, and get seen hours before me and then leave. My issue is not high on the priority list I guess, but it really only takes two minutes to solve if they just saw me. The only reason I didn't go to a clinic is because all the ones around me were booked solid. Also, some of the staff don't speak English and there is limited/no English signage, so be wary if you're monolingual.

Kevin Monster

(Translated) I would like to greatly thank the entire CHUM team who took care of my mother suffering from cancer. We had good communication with the team of doctors and they worked wonders at the Integrated Cancer Center. My mother is now in remission and I would like to thank the nurses, receptionists and doctors alike. We sometimes complain about our health care system, but I can assure you that now I greatly appreciate the care that saved my mother. Thanks again. (Original) J'aimerais grandement remercier toute l'équipe du CHUM qui ont su prendre soin de ma mère atteinte d'un cancer. Nous avons eu une belle communication avec l'équipe des médecins et ils ont fait des miracles au Centre intégré de cancérologie. Ma mère est maintenant en rémission et j'aimerais grandement remercier autant les infirmières, les réceptionnistes que les médecins. On chiale parfois sur notre système de santé, mais je peux vous garantir que maintenant, j'apprécie grandement les soins qui ont sauvé ma mère. Merci encore.

A K

The worst hospital I have ever been to in my life. And this is saying a lot as I have been to many all over. The staff were incredibly rude and apathetic and were more interested in laughing at patients and scrolling through clothing catalogs than being helpful. The late night nurse makes Nurse Ratchett look like a saint-- zero empathy or caring and pretending not to understand a word of English. Be prepared to wait forever and never see a doctor (and clearly there was some racist prioritization happening). I waited in a fairly empty waiting room for 6 hours and ended up giving up at around 4 am as not one person in the waiting room was brought in to see the doctor in all that time...and some of them were there for more than twice as long as me. You would be better off finding a guy with shiny tools in a alley way than going to the ER in this hospital. Do not waste your time.

Pix El

(Translated) Wow pleasantly surprised, it’s large and efficient. Everyone I have dealt with has been very polite and helpful. Really, congratulations I was very proud that it was here in Quebec (Original) Wow agréablement surpris, c’est vaste et efficace. Tout les gens avec qui j’ai eu affaire ont été très polies et serviables. Vraiment, félicitations j’étais très fier que ce soit ici au Québec

Vincent Brazeau

(Translated) What an experience was my visit to this hospitable hospital most wobbly. Spotted to the guy who came looking for my sister-in-law all the time to get her to the X-ray without realizing she was sleeping. Rather than wake her up, he preferred to act without apology! (Original) Quelle expérience que fut ma visite a ce centre hospitalier des plus bancales. Spotted au gars qui est venu chercher ma belle soeur tout brusquement pour l'amener a la radiographie sans se rendre compte qu'elle dormait. Plutôt que de la réveiller, il a préféré agir sans s'excuser !

Kiki Pants

(Translated) This hospital center is a breath of fresh air unlike the old hospitals in the Montreal region. Admittedly, there is a period of adaptation with any new system, which can create expectations. For my part, I frequent this establishment several times a year and I consider everything effective: The check-in kiosks, the waiting time (with RV), the quality of care, listening to the medical staff and the facilities are excellent. Be advised, this hospital center is huge. It will possibly be overwhelming to find your way around, however the departments are well identified and the volunteers are there to help you. If you live in Montreal, I suggest you go by public transportation. (Original) Ce centre hospitalier est un vent de fraîcheur contrairement aux anciens hôpitaux de la région de Montréal. Certes, il y a une période d'adaptation avec tout nouveau système, ce qui peut créer des attentes. Pour ma part, je fréquente cet établissent plusieurs fois par année et je considère le tout efficace: Les bornes d'enregistrement, le temps d'attente (avec R-V), la qualité des soins, l'écoute du personnel médical et les installations sont excellentes. Soyez avisés, ce centre hospitalier est immense. Il sera possiblement accablant de s'y retrouver, toutefois les départements sont bien identifiés et les bénévoles sont là pour vous aider. Si vous habitez Montréal, je vous suggère d'y aller en transport en commun.

islam saber

(Translated) I came to the emergency room to look for important papers that they did not do on the first day of the accident. I spent eight hours waiting (Original) Je suis venu à l’urgence pour chercher des papiers importants qu’ils n’ont pas fait le premier jour d’accident. J’ai passé huit heures d’attente

Christophe Verronneau

(Translated) The system of appointments in clinics is hard enough. I had an appointment in April 2018 to see my Neurologist. I had to postpone meeting because the date / time did not suit me. I had the other appointment in July and I went to the hospital Notre-Dame (as usual) not knowing that the CHUM was no longer there so I missed my appointment. Now I call and I am told that I am no longer on the list of my Neurologist because I had 2 cancellations ... yet the regulation says it is 2 cancellations without notice and 3 postponements. By calling us in advance to postpone an appointment, this is a postponement! Now I pick myself up without a specialist to follow me and prescribe me for my worsening migraines. (Original) Le système de rendez vous en cliniques ça fait dur pas mal. J'ai eu un rendez vous en avril 2018 pour voir ma Neurologue. J'ai dû reporter se rendez vous car la date/heure me convenait pas. J'ai eu l'autre rendez vous en Juillet et je me suis présenté à l'hôpital Notre-dame(comme à l'habitude) sachant pas que le CHUM était plus là donc j'ai manqué mon rendez vous. Maintenant j'appel et on me dis que je ne suis plus sur la liste de mon Neurologue parce que j'ai eu 2 annulations... pourtant le règlement dit que c'est 2 annulations sans préavis et 3 reports. Par chez nous appeler d'avance pour reporter un rendez vous,ça c'est un report! Maintenant je me ramasse sans médecin spécialiste pour me suivre et me prescrire pour mes migraines qui s'aggravent.

David Hendrycks

My wife had an allergic reaction and was taken to Saint-Luc . The staff were not friendly and would not speak english. It was a very terrible experience. She was kept overnight and not given any water or food. We did not know what was going on . Finally an english speaking Doctor arrived in the late morning and she let us know what was going on . Stay away

Rogerio Tanganelli

(Translated) Our first experience with our newborn was last month. The hospital is amazing, the team very warm and extremely professional. It gives real pride as an immigrant to be part of this Quebec society and to work hard for the future of Quebec. First world and proof of a very successful public system. Bravo Chum !!! (Original) Notre première expérience avec notre nouveau né c’était le mois passé. L’hôpital est incroyable, l’équipe très chaleureuse et extrêmement professionnelle. Ça donne une vrais fierté comme immigrant de faire partie de cette société québécoise et de travailler forte pour l’avenir du Québec. Premier monde et une preuve d’une système publique qui marche très bien. Bravo Chum!!!

E. M.

(Translated) You have to go to other hospitals and make a comparison to give a fair rating to this care establishment and other necessary events which may well have happened because if we were to compare this hospital complex to a "spa in the north" or a “VIP-floor- [5 ★] -open-bar - @ - Santa-Banana”, the CHUM, as new and disproportionately expensive as it is would receive as many stars as there are in the sky but at the opposite of the number reflect this incalculable quantity. In defense of the CHUM, it remains one of the best hospitals in America, depending on what our reference points are. It is worth noting that the small regions of Ontario have hospitals that are so efficient and full of pleasant surprises, so much in Quebec are used to being the only province with the assurance of its government of being sick, while in the " rest-of-Canada "they have health insurance ..." Tse mean ", as the other would say! [To be brief, in fact, there is so much to say about the place and the subject that I could be everything, do and say on it except that: be brief]. The majority of hospitals in Quebec do not offer the same level of quality of care and welcome as the new CHUM (which is still called new since today, January 16, 2020 I seen dozens of construction workers building a new tower that hasn't opened yet covers some 20 stories and it still shines. It is like the "new tank" of the RAMQ. I could write a fifteen page column on this establishment but I will remain briefly simple in my criticism, both positive and negative, as follows: Keep in mind that what follows is really only the tip of the iceberg, for the + as the - and that what I mention does not constitute the "broad lines of subjects to be developed" but a few examples among others that come to mind. MOST ; beginning of “chronicle”: Finally the architects, decorator and other professionals in the construction of public buildings have understood that the walls and alleys of green-vomit-which-turn-on-old-rot decrepit-toilet-pipes have nothing to increase the well-being of a human being, especially when we are talking about a place where some go there to die, visit their sick or dying loved ones or even to learn all kinds of news, ranging from unwanted pregnancy to gonorrhea. ________________ One day I will perhaps continue this criticism because I have not yet spoken of the least but I have not even yet reread what I have written so far that I realize that the | la Québécois.e moyen.ne - statistically speaking, at the very least - is not equipped (...) to go to this sentence and as it is already long and that I like to write but when 'is to be read, ideally, I would conclude temporarily and if someone appreciates the volunteer time that I put to share my experience and my opinion, he can click the little button I like and for each 5 people who will click it I will add 1000 words. I bet I could make several millions on this case | subject in particular but "the world" are SO "cheaps" that even asking for a "'ti, -clic" on "I like" is too much asked. Hope to be surprised by your reactions, ladies and gentlemen; meanwhile I have the right to express with reason and relevance the following vulgar and frantic personal assertion that in the bottom of my guts to write all this and what it comes to evoke can be summed up in five words: Ostie de Monde de Marde ! _____________________ Please note that I am grateful for the remarkable and intelligent dedicated work of CHUM professionals with whom I do business. As what nothing being neither all black nor the opposite 3 stars was the full glass thanks in particular to two individuals and one of their assistant; you will know who you are if you read this. (Original) Il faut aller dans d'autres hôpitaux et faire comparaison pour donner une juste note à cet établissement de soins et autres événements nécessaires dont ont pourrait bien se passer car si l'on devait comparer ce complexe hospitalier à un «spa dans l'nord» ou un «étage-VIP-[5★]-open-bar-@-Santa-Banana», le CHUM, aussi nouveau et disproportionnellement dispendieux qu'il est recevrait autant d'étoiles qu'il y a dans le ciel mais à l'opposé du nombre reflètent cette quantité incalculable. À la défense du CHUM, ça demeure tout de même un des meilleurs hôpitaux en Amérique, dépendant quels sont nos points de référence. Il vaut la peine de noter que les petites régions ontariennes ont des hôpitaux tellement efficaces et pleins de surprises agréables tellement au Québec ont est habitués d'être la seule province ayant l'assurance de son gouvernement d'être malade, alors que dans le "rest-of-Canada" ils ont des assurances-santé... «Tsé veux dire», comme dirait l'autre! [ Pour être bref, dans les faits, il y en a tant à dire sur les lieux et le sujet que je pourrais tout être, faire et dire là-dessus sauf ça : être bref ]. La majorité des hôpitaux au Québec n'offrent pas le même degré de qualité de soins et d'accueil qu'au nouveau CHUM (qu'il est encore de mise d'appeler nouveau puisque qu'aujourd'hui 16 janvier 2020 j'ai vu des dizaines de travailleurs de la construction en train de bâtir une nouvelle tour qui n'a pas encore ouvert porte sur ses quelques 20 étages et ça brille encore. C'est comme le «char neuf» de la RAMQ. Je pourrais écrire une chronique de quinze page sur cet établissement mais je resterai brièvement simple dans ma critique à la fois positive et négative que voici : Gardez en tête que ce qui suit n'est vraiment que le pic de l'iceberg, pour les + comme les - et que ce que je mentionne ne constitue pas les «grandes lignes de sujets à développer» mais bien quelques exemples parmi d'autres qui me viennent à l'esprit. LES PLUS ; début de «chronique» : Enfin les architectes, décorateur.trice.s et autres professionnel.les de la construction d'édifices publiques ont compris que les murs et allées vert-vomi-qui-vire-sur-la pourriture-de-vieux tuyeaux-de-toilettes-décrépits n'ont rien pour augmenter le bien être d'un être humain, surtout dans le cas où on parle d'un lieu où certain y vont pour mourir, visiter leurs proches malades ou mourants ou encore pour apprendre toutes sortes de nouvelles, allant de la grossesse non-désirée à la blennorragie. ________________ Un jour je continuerai peut-être cette critique car je n'ai pas encore parlé des moins mais je n'ai même pas encore relu ce que j'ai écrit à date que je réalise que le | la Québécois.e moyen.ne - statistiquement parlant, au triste minimum - n'est pas équipé (...) pour se rendre jusqu'à la présente phrase et comme c'est déjà long et que j'aime écrire mais quand c'est pour être lu, idéalement, je concluerais temporairement et si quelqu'un apprécie le temps bénévole que je met à partager mon expérience et mon avis, il peut cliquer le petit bouton j'aime et pour chaque 5 personnes qui le cliqueront j'ajouterai 1000 mots. Je parie que je pourrais me rendre à plusieurs millions sur ce cas | sujet en particulier mais «le monde» sont TELLEMENT "cheaps" que même de demander un «'ti,-clic» sur «j'aime» c'est trop demandé. Au plaisir d'être surpris pas vos réactions, mesdames et messieurs ; en attendant je suis en droit d'exprimer avec raisons et pertinence l'affirmation personnelle vulgaire et frénétique suivante que dans le fond de mes tripes d'écrire tout ceci et ce que ça vient évoquer se résume en cinq mots : Ostie de Monde de Marde! _____________________ À noter que je suis reconnaissant du bon travail dévoué de façon remarquable et intelligente de professionnels du CHUM avec qui je fais affaires. Comme quoi rien n'étant ni tout noir ni le contraire 3 étoiles était le verre plein grâce en particulier à deux individus et une de leur assistante ; vous saurez qui vous êtes si vous lisez ceci.

Dominique Liaud

(Translated) Too bad I can't put more stars for this hospital. What an extraordinary team, everyone is of an admirable kindness and professionalism. My wife has had a heart valve replacement, and whether it is the surgeon, intensive care staff or intermediate, just say thank you from the bottom of my heart. (Original) Dommage que je ne puisse pas mettre plus d'étoiles pour cet hôpital. Quelle équipe extraordinaire, tout le monde est d'une gentillesse et d'un professionalisme admirable. Ma femme a eu un remplacement d'une valve au cœur, et que ce soit le chirurgien, le personnel des soins intensifs ou intermédiaire, juste vous dire merci du plus profond de mon cœur.

Renee Codsi

Perfect emergency ward! I arrived at 8 and by 12 I was examined, passed an MRI and given appointment with specialist next morning at 10! Very pleased by my experience!

ced Sheffer

Worst emergency customer service in a health service. Waiting almost 10hours . The nurse is not competitent when you try to explain your arche. Better to go to jewish hospital or Verdun for emergency problem so far . People listem to you and try to find a solution

Rosa Isela

We had an appointment in radiology at 9 pm. The process was easy and quick there were enough places to park inside. We left the building before 10 pm.

Anne-Laure Dubé

(Translated) I have rarely encountered so many staff so understanding and kind and competent at the same time! I was followed there for a risky pregnancy and I will definitely return. Thanks to all the staff. ❤️ (Original) J’ai rarement côtoyé autant d’en personnel aussi compréhensif et gentil et compétent à la fois! J’y ai été suivie pour une grossesse à risque et j’y retournerai assurément. Merci à tout le personnel. ❤️

David Schmidt

Clean and modern to bad they treat non French speaking people like second class citizens.

martin psi

(Translated) I understand that some are frustrated because they cannot visit people dying due to the Covid but it is not the fault of the establishment; it is the govt. which dictates the rules and protocols therefore, giving the CHUM 1 or 2 stars is not badly unfair for their reputation. I have just returned from a day in Neuroradiology and the staff are very knowledgeable and courteous. Well done and thank you to all the staff! (Original) Je comprends que certains soient frustrés parce qu'ils ne peuvent visiter des personnes mourantes à cause de la Covid mais ce n'est pas la faute à l'établissement; c'est le gouv. qui dicte les règles et les protocoles donc, donner 1 ou 2 étoiles au CHUM, c'est pas mal injuste pour leur réputation. Je viens de passer un jour en neuroradiologie et le personnel est très compétent et courtois. Bravo et merci à tout le personnel!

Marwa ben salah

(Translated) I loved this very calm hospital the nurses and the doctors mm the volunteers are all super nice and professional in their work j, hope that i will have the opportunity to follow my pregnancy with them i give 5 stars (Original) J,ai adoré cette hopital très calme les infirmières et les médecins mm les bénévolat sont tous super gentils et professionnels dans leurs travaillent j,espère que j,aurai l,occasion de suivre mon grossesse chez eux je donne 5 étoile

Francophile Poutine

Delicious gourmet food at the cafeteria and its so cheap. 9 inch pizzas for under $4 and cakes for under $2. Come and have a taste!

Salamender Croditch

I was sick so I went to the nearest hospital. There were doctors and nurses. I got out and I was well within 2 days. Thanks doc

czhilo

The receptionist was extremely rude to my mother who was sick. She needs Jesus. But the actual doctors were very nice.

Arash Ansari

Got ankle sprains... Visited the emergency section and they couldn't give any better service. Nice staff, good Dr., brand new and high quality equipment (for X-ray, etc.), reasonable waiting time.

Terance Lancaster

CHUM BUCKET

houda houda

(Translated) Very bad experience in the emergency room either with a nurse or the doctor, they don't think they are better than them pfffff (Original) Très mauvaise expérience dans les urgences soit avec infirmière ou le médecin se croient y a pas mieux qu'eux pfffff

Mélanie Werbrouck

(Translated) Wow! Just impressed by the operation, the friendliness of the staff, the quality of care. Should serve as an example for other hospital settings. (Original) Wow! Juste impressionnée par le fonctionnement, la gentillesse du personnel, la qualité des soins. Devrait servir d'exemple à d'autre milieu hospitalier.

RosyJ D

(Translated) A WOW for this hospital. Most of the workers at this hospital are really nice people. They are super organized. They took care of me quickly. The cleanliness of this hospital, nothing to say 100%. And they are at the cutting edge of technology. WELL DONE. Continue to be Human with your patients <3 (Original) Un WOW pour cet hôpital. La majorité des travailleurs de cet hôpital sont vraiment gentils. Ils sont super organisés. Ils m'ont pris en charge rapidement. La propreté de cet hôpital, rien à dire 100% . Et ils sont à la fine pointe de la technologie. BRAVO. Continuez d'être Humains avec vos patients <3

O Sunkist

(Translated) Air quality, space, services are well organized ... (Original) Qualité d'air, d'espace, les services sont bien organisés...

Christian Poirier

Understaffed. Waiting hours to see a doctor. Nice building and all but doesn’t help if you can’t get care.

Nerlande Joseph Lindor

(Translated) I gave birth twice at this hospital and can say it was awesome. The doctors, nurses and other staff are awesome, they listen and very patient. Thank you for everything. (Original) J'ai accouché deux fois à cet hôpital et je peux dire que c'était génial. Les médecins, les infirmières et les autres personnels sont géniaux, ils sont à l'écoute et très patients. Merci pour tout.

C and me

It's not the chum bucket ????

Bander Kutbi

Worked here! Service is good but building is old. Time to move folks.

Michael Modory

Waited 10.5 hours in the ER to get my medication only to be told by a rude doctor that he couldn't give it to me even though this wasn't the first time I came there for that reason. He told me "well it's your fault that you didn't go get your medication at the pharmacy".

Gengis Grenier

(Translated) Pleasantly surprised at the new CHUM. Welcome to the 21st century! The frontal impact with your technological shift must have been brutal ????????. My allergist has been Dr Jean Paradis for at least 12 years and he is the best! (Original) Agréablement surpris du nouveau CHUM. Bienvenue au 21e siècle! L’impact frontal avec votre virage technologique a du être brutal ????????. Mon allergologue est Dr Jean Paradis depuis au moins 12 ans et c’est le meilleur!

Vigordier GamerHunter

very mixed experience but overall not great... emergency is terrible, long waiting period with crackheads everywhere. I was once told that I was having muscle pain when really my kidneys were failing... but I was hospitalized a few times for longer periods of time and that's really where they shine. The new appointment system is great, you simply scan your medicare card and the waiting period is not too long. The specialist are really far on the spectrum..some are good..others are just completely terrible.

J-Y Lee

It was a really nice place to stay. Clean and nice place and the team really take good care of you. I wished I could have thanked all of them but I couldnt. Sometimes the waiting time to get the examination and the result was longer than expected but it went all well. There is one thing I want to point out though, when the nurse wanted to find the blood vein to insert the needle, she pushed my arm too hard up to my bone that even after few days, my arm hurts and I don't know why but my blood vein is yellowish green and it is painful... However, I have to say we are very fortunate to have benefit from the government for health care. Oh and it is good for people with no car. The metro station is just in front!

sylvie aubertin

(Translated) It is a very good state-of-the-art hospital. I was operated on in February 2020. Thank you to all the medical staff for my follow-up. Thank you for your support. I am very grateful to you. (Original) C'est une très bonne hôpital à la fine pointe de la technologie. Je fus opérée en février 2020. Merci à tous le personnel médical pour mon suivi. Merci pour votre soutien. Je vous en suis très reconnaissante.

Raff Paquin

Great and fast service. The staff was friendly and super professional. The logistic and the patient flow could be improve a little bit (we were, for example, 6 patients called at room E09 at the same time), but overall, the experience was great.

Papa

This hospital is great. Is missing one thing: an indoor space for smokers...I see all day so many patients smoking in front of the hospital (Sanguinet St in special), some of them assisted by medical personal to go out and in. It's just sad to see ill patients on the street just to have this privilege. I guess that is hard for them to be exposed in their actual condition. I hope my words will be taken in consideration someday, you all do a great job at this hospital.

ian onsongo

The nurses and doctors are nice people but you'll wait for a very long time to get any service. I've never spent less than 10 hours there and it took only 2-3 minutes to get treated. There were less than 10 people when I got there so it doesn't make sense. Don't go there unless you absolutely need medical attention and time isn't a factor.

Josianne Bolduc

(Translated) I had one day surgery I stayed for 2 days Nursing staff ???? the food excellent Dr Tremblay the best ???? Really from the bottom of my heart thank you for being there for us in these difficult times moments (Original) J'ai subis une chirurgie d'un jour je suis rester 2 jours Personnel infirmier ????la nourriture excellente Dr Tremblay la meilleure ???? Vraiment du fond du coeur merci d'être là pour nous en ces moments difficiles????

Elaine Duval

(Translated) The wait time in ultrasound, in STATION and MOG is endless ...... on several occasions I had to wait more than 3 hours after the scheduled time of my appointment (and I was often the first to be seen) The MD specialists are very friendly and knowledgeable but it’s hard not to be frustrated with the wait time. In addition, there are posters that warn customers about delays over 30 that make you lose your priority ???????????? Hilarious (Original) Le temps d’attente en échographie, en GARE et en MOG est interminable…… à plusieurs reprises j’ai dû attendre plus de 3 hrs après l’heure prévue de mon rdv (et j’étais souvent la première à être vue) Les MD spécialistes sont tres sympathique et compétents mais il est difficile de ne pas être frustré par le temps d’attente. En plus, il y a des affiches qui mettent en garde les clients contre les retards de plus de 30 qui vous font perdre votre priorité ???????????? Hilarant

Manuel Martinez Zavala

The longest wait ever. In all aspects and just normal service, also expensive. The worst I have ever been in Canada

red cloud

This is the third time I’ve called the radiology department. I need to make an appointment for an abdominal ultrasound and I have not been able to talk to a human being in over 4h of waiting over multiple calls. I’m so exasperated. This service is so terrible.

Mohamed Redouane Rejdal

(Translated) The Messenger of God Muhammad, may God bless him and grant him peace, said: Go the garment, the Lord of men, and behold. You are the healer. There is no cure, but your healer does not leave a shed. Amen Lord of the Worlds. (Original) قال رسول الله محمد صل الله عليه وسلم : أَذْهِبِ الْبَاسَ رَبَّ النَّاسِ وَاشْفِ أَنْتَ الشَّافِي لاَ شِفَاءَ إِلاَّ شِفَاؤُكَ شِفَاءً لاَ يُغَادِرُ سَقَمًا . اللهم آمين يارب العالمين.

Edgar da Silva

It maybe better to stay at home and call an ambulance it will also be faster. This hospital is so slow the priority system is horrible, the conditions look good but at this pace it maybe 2020 and I will be waiting on the urgencies. Horrible!!! What a waste of taxpayers money

FRANÇOIS SAINT-PIERRE

(Translated) CHUM EMERGENCY I have just lived 15 hours of waiting and in solidarity with the other "patients" in the emergency room of the CHUM sur Sanguinet. Troubling. Despite everything, I was treated with dedication, respect and professionalism. The staff are friendly, caring and passionate. And we did not skimp on the tests: blood test, electrocardiogram, COVID screening test, ultrasound, scanner (computed tomography), and this with results, diagnoses and prescription shortly after! It was a rewarding and reassuring experience. Long live the CHUM! By the way, thank you to Drs Nicolas Chan and Caroline Ranger, emergency physicians and humanists. (Original) URGENCE CHUM Je viens de vivre 15 heures d’attente et de solidarité avec les autres «patients» à l’urgence du CHUM sur Sanguinet. Éprouvant. Malgré tout, on m’a traité avec dévouement, respect et professionnalisme. Les personnels sont sympathiques, attentionnés et passionnés. Et on n’a pas lésiné sur les tests : prise de sang, électrocardiogramme, test de dépistage COVID, échographie, scanner (tomodensitométrie), et ce avec résultats, diagnostics et ordonnance peu de temps après! Ce fut une expérience enrichissante et rassurante. Vive le CHUM! En passant, merci aux docteurs Nicolas Chan et Caroline Ranger, urgentologues et humanistes.

lain kano

Their phone msg is not clear so i can't heat the phone number. It is also hard to get the number of specific office through the operator. Otherwise it's been friendly so far.

Rebecca St-P

I've had nothing but positive experiences here. Service is fast and efficient, considering the amount of people there are. Although it is an intimidatingly large building there are volunteers that help guide you in the right direction. Both doctors and nurses alike were very attentive and accomodating. Compared to other medical clinics and hospitals, the CHUM really stands out for their modern organization systems for waiting rooms and patients.

Sebastian K

(Translated) Despite the covid conditions, I was very well received, the staff are friendly, the service was quick and efficient (blood test) (Original) Malgré les conditions liées au covid, j'y ai été très bien accueilli le personnel est aimable, le service était rapide et efficace (prise de sang)

D

Here since 11am at the emergency. People are really nice, but... Why so long to get service?

Soraya Ghassemlou

Very long wait times. Very kind people but very understaffed. I’d rather just die at home than the hard chairs however I was lumped into the covid area because the nurse at the entrance kept talking over me and didn’t let me tell her that I’m fatigued because I’m anemic and keep forgetting my iron, not because of covid.

France Bonsecours

(Translated) C BO. C BIG. (Original) C BO. C GROS.

Theo Kibonge

Waiting time was the worst I ever experienced in all the hospital where I ever been. I have been here since 5pm and as I am writing now, it is 11pm and we still haven’t seen the doctor. I would advise everyone to go everywhere else before coming here. 1:36am, we still here and no doctor or nurse came and we came in the emergency. Should we get a bullet in the leg to be receive here or what ?? This is so ridiculous! Never go there please. Worst hospital I ever visited.

Arthur B.

(Translated) Thank you to the entire maternity team, doctors and nurses for making this experience so memorable. Thank you for your availability. The hospital is simply spotless, the rooms and cleanliness are second to none. Thank you ! (Original) Merci à toute l'équipe de la maternité, les médecins, infirmières d'avoir fait en sorte que cette expérience soit aussi mémorable. Merci pour votre disponibilité. L'hôpital est tout simplement impeccable, les chambres et la propreté sont irréprochables. Merci !

Francine Gagnon

(Translated) Good warm service, view from my room, very good service they removed a tumor in my bladder (Original) Bon service chaleureux,vue de ma chambre, très bon service ils m'ont enlever un tumeurs dans vessie

Mike DeWeese-Frank

Worst ER I’ve ever been in, and I’ve been in a lot - if your ambulance wants to take you to CHUM, ask to be let out...

Wafa Mim

(Translated) I was there for a scan ... the team is extraordinary .... sincerely a real support both professionally and human. (Original) J y etait pour un scan ...l équipe est extraordinaire....sincerement une véritable prise en charge tant sur le plan professionel que humain .

Chris Houle

(Translated) Incredibly well managed. It’s efficient, organized and fast for a public body. (Original) Incroyablement bien géré. C’est efficace, organisé et rapide pour un organisme public.

Tigrantia

Astounding incompetence paired with unbelievable rudeness. Very unprofessional. Would leave 0 stars if I could.

Déménagements Sympathiques

(Translated) The new CHUM sur Sanguinet hospital is super beautiful, it has kept the old church and built the new architecture around it. Also the entrance to St Denis which was completed some time ago is very spacious and airy .... and on René Lévesque ... they have put in sculptures ... of all beauty. (Original) Le nouveau hôpital du CHUM sur Sanguinet est super beau, il ont conservé l ancienne église et construit la nouvelle architecture autour. Aussi l entrée sur St Denis qui a été terminée il y a peut de temps est très spacieuse et aérée....et sur René Lévesque..il ont mis des sculptures ...de toutes beauté.

M.L.

(Translated) Clean. Spacious. Courteous and polite staff. Hospital generally calm. We feel comfortable and we do not feel withdrawn as in many hospitals. The departments are clearly indicated (by color). The reception is very good. In addition to the many VOLUNTEERS who work there in certain areas to welcome you or even to guide you ... frankly Bravo! Also underground parking lots, very nice organizations! (Original) Propre. Spacieux. Personnel courtois et poli. Hôpital calme en général. On se sent à l'aise et on ne se sent pas renfermé comme dans plusieurs hôpitaux. Les départements sont bien indiqués (par couleur). L'accueil est très bien. En plus des nombreux BÉNÉVOLES qui y travaillent dans certains aires pour vous accueillir ou même pour vous guider... franchement Bravo ! Les stationnements souterrains aussi, très belles organisations !

Camille Fournier

(Translated) A 5 star for nurses & technicians! 1 star for the doctor I had in the emergency room. I waited 11am to be told that my symptoms are in my head and that she will do nothing. But in fact there were 2 solutions for my problem, which she refused to take care of. I must return to consult elsewhere. Thank you Doctor. (Original) Un 5 étoile pour les infirmières & les techniciennes! 1 étoile pour le médecin que j'ai eu a l'urgence. J'ai attendu 11h pour me faire dire que mes symptomes sont dans ma tête et qu'elle va rien faire. Mais en fait il y avait 2 solutions pour mes problème, qu'elle a refusé de prendre en charge. Je dois retourner consulté ailleur. Merci docteur.

claude dumont

(Translated) An extraordinary hospital and people, well done and thank you (Original) Une hôpital et des gens extraordinaire des vrais bravo et merci

Nathan Price

I loved a lot my great visit here because this mega hospital is impressive to visit and i loved your great foods here, mostly your pizza. This hospital have all health care for everyone. This hospital has nice, friendly and supporting personnel. I considered this place ultra modern and lively.

Annieannie Annieannie

(Translated) Nice big private room but the services are not constant. Some very good staff and some really bad ones but the doctors are excellent. (Original) Belle grande chambre privée mais les services ne sont pas constant. Du personnels très bon et d’autres vraiment mauvais mais les médecins sont excellent.

David Samson (Zexxia)

Downtown hospital, with a very good emergency and nursing staff. And professional. The sector around the hospital is a bit violent and don't expect a security guard to help if you are outside.

Mathilde Recly

Excellent hospital. The emergency received me immediately and took my case very seriously. All the nurses and doctors were nice and professional. Thank you!

CC B

(Translated) I was a little disappointed to see that the hospital where I was born and in which my son was born (St-Luc) was destroyed, but I must say that I was pleasantly surprised by the new CHUM and its amenities. Very easy to access from the metro (no need to walk outside thanks to the indoor ramp). And love for the security officer who is at the reception near the subway ramp (sir with a beautiful good mood, of Haitian origin, if I'm not mistaken) and for the volunteer who helped the ophthalmology department! (Original) J'étais un peu déçue de voir que l'hôpital dans lequel je suis née et dans lequel mon fils est né (St-Luc) avait été détruit, mais je dois dire que j'ai agréablement été surprise du nouveau CHUM et de ses commodités. Très facile d'accès à partir du métro (même pas besoin de marcher à l'extérieur grâce à la rampe intérieure). Et coup de cœur pour l'agent de sécurité qui se trouve à l’accueil tout près de la rampe de métro (monsieur avec une superbe belle humeur, d'origine haïtienne, si je ne me trompe pas) et pour le bénévole qui nous a aidé au département d'ophtalmologie!

Gabriel

This has to be one of the worst hospital in Montreal. The staff is terrible, they don't listen to what you're saying and are in a urge to give you a number before you get to say anything. They also tell you to sit on a chair and wait, they don't tell you you have to register, so you're stuck waiting for nothing.

Christian Stapf

(Translated) A fabulous university clinic - working here is fun! Our patients find hospitalization excellent. Only the organization of the outpatient consultation hours remains in need of improvement ... (but that is unfortunately systemic and not much better elsewhere in the region). (Original) Eine sagenhafte Uniklinik - hier macht das Arbeiten Spaß! Unsere Patienten finden die Versorgung bei stationärer Aufnahme hervorragend. Lediglich die Organisation der ambulanten Sprechstunden bleibt verbesserungswürdig... (aber das ist ja leider systemisch und anderswo in der Region auch nicht viel besser).

Rajkumar Murukeshan

Been waiting here already 4 hours in emergency center and still not attended by anyone for my deep wound on my hand and I’m still bleeding. This is the worst service that I have received ever in my lifetime. Definitely would not recommend to anyone who wants an emergency treatment. PS: I have been asked to pay $1192.57 up in front to get my emergency treatment and they aren’t taking any private insurance details for claiming directly

Emil West

My daughter was born at this hospital. I presented with a fever during the birth, so we had to stay for an extra 2 nights. The nurses were all great: very nice and helpful. They showed us everything we needed to know to feel confident in caring for our first baby. The food was fine (not great, not terrible), and there was enough food with each meal that my husband and I could share (Neither of us have a huge appetite). It is a French hospital, so some of the nurses and other staff do not speak English fluently. If you cannot communicate in French at all, this is probably not the best hospital for you. But if you have a working knowledge of the language, you shouldn't have any problem.

Youness RED

Bad service , very weak organisation , i was there since 8 my appointment was scheduled at 9 but Was left there the whole day , you need to improve .

Arlene Maple

The ER nurses and doctors were perfect! This is the best experience I have had in an emergency room. I was in and out within an hour. The triage nurse recognized the severity of my condition and sent me straight to a doctor. I can’t thank these people enough!

Spider-Man

Be sure to check the waiting time before coming here. My finger is fractured, and I have waited for 8 hours now, yet to see a doctor. I don’t recommend English speaker to come, they some times will be rude to you. Only thing positive that I can think of is that their WiFi works fine so far.

Corto Stergard

Worst place ever. I have waited 12 hours just to see a doctor 5 minutes. Useless. Avoid it at any cost!

DAMIEN HACALA

(Translated) Great no matter what. 7h waiting and zero doctor ... fortunately it's the EMERGENCIES (Original) Du grand n’importe quoi. 7h d’attente et zéro médecin... heureusement que c’est les URGENCES

Sebastien Maxi

Efficient, professional. Wonderful staff

A.L. Pink

This is the worst sham of a hospital I have ever been to. We've been in emergency for 15 hours and counting. The staff is dismissive, provide no updates, then get irritated if you ask for information. It's probably better to die on the street than to come here.

G.

bilingual seems to be always a problem in Quebec as far as i can remember!! when listening to an answering machine from any hospital it would be nice to hear it in English also!.. considering "Quebec" is part of Canada, and Canada "IS" a bilingual Country!!

TYRVNT Music

Bad very bad experience. I hate it

Mario Landa

They have a lot of improvement in their technological advancements, they were able to see my file since 2006 in just seconds. But then there is no communication between staff members, at the end the Doctor do not have any clue why I was there, so you will need to explain everything all over again several times. The waiting time is too long, a lot of people get frustrated regarding this point, they need to improve their internal processes, just the screening is the worse time waisting (lean management could help them).

JSartre Codio

Nice place

Manuel Van Helsing

(Translated) I returned to the CHUM urgently for second degree burns the care was very well done and with be the medical team of the ninth floor (floor of the large burned) his super nice and smiling and especially that I came from the city of Sorel -Tracy (Original) Je suis rentré au CHUM en urgence pour brûlure au deuxième degré les soins ont très bien été fait et avec sois l'équipe médicale du neuvième étage (étage des grand brûlé) son hyper gentil et souriant et surtout que moi je venait de la ville Sorel-Tracy

Amina Diallo

awful experience.... was experiencing serious chest pain and was not able to see a doctor in 6h..... left the hospital at 4am still suffering, will never go back there again thats 4 sure.

Sylvie Dubreuil

(Translated) Excellent service, the staff ensure our well-being at all times. Thank you for your work (Original) Excellent service, le personnel s'assure de notre bien-être en tout temps. Merci de votre travail

Lise Pommainville

St remi

Drew Graham-Smith

Waiting times are based on a triage so that anyone more ill than you are will be seen before you. If you have a serious problem you are seen very fast. Staff is friendly and helpful.

Steeve Roy

(Translated) Healthcare and professional are generous and empathetic. I was treated with little onions. (Original) Les soins de santé et professionnel sont généreux et empathique. J'ai été soigné aux petit oignons.

Marc Lajeunesse

(Translated) Personally I have only praise for the services I received from the majority of the departments with whom I dealt. Yes it can happen gaps or delays longer but we should stop thinking that his little person and understand that he may have more serious cases than ours or that the staff is overtaxed. It's funny, though, that most critics come from newly arrived ethnicities and they are the ones who abuse the health system the most. If your system was so perfect why did you leave? Otherwise you just have to cross the border and pay to have the services you have here for free. Worse, instead of criticizing the system, we should point the finger at the innocents who clog our emergencies with cases that should be seen in the clinic, by a pharmacist or even at home. (Original) Personnellement je n'ai que des éloges pour les services que j'ai reçu de la majorité des départements avec qui j'ai eu affaire. Oui il peut arriver des lacunes ou des délais plus long mais il faudrait arrêter de penser qu'à sa petite personne et comprendre qu'il peut avoir des cas plus grave que le nôtre ou encore que le personnel est surtaxé. C'est quand même drôle que la plupart des critiques proviennent des ethnies nouvellement arrivées et ce sont ceux qui abusent le plus du système de santé. Si votre système était si parfait pourquoi avoir quitter ? Sinon vous avez juste à traverser la frontière et payer pour avoir les services que vous avez ici gratuitement. Pis au lieu de critiquer le système devriez plutôt pointer du doigt les innocents qui engorgent nos urgences avec des cas qui devraient être vus en clinique, par un pharmacien ou même traiter à domicile.

Farhana Shema Begum

I went to the emergency for a UTI. The nurses were very nice, however the wait was very long. After waiting for 9 hours, the third triage a nurse saw me with my urine results, I asked him if we can do something so I don’t wait any longer since I had work at 6 am and it was already close to 2 am. The nurse William, offered to take an appointment with a doctor to a clinic next to my house the next day and send the results so the doctor would be able to prescribe the necessary medicine. William went out of his way to make sure I had an appointment and printed out my urine results just in case I would need it to explain my situation to the health professional the next day. He was empathetic to my situation and found a quick solution, I will be forever grateful to him. I hope every hospital has such a kind hearted nurse who goes above and beyond.

Joshawa Frith

Over I dislike hospitals because there icky in my opinion but I’ll be fair this is a nice hospital with friendly staff my only problems I have with this hospital is because I can only speak English I never know if my number is going to be called because some of the triage staff only speak French and call your number in French. I think it would be nice if there was a tv that has the number there calling. Aside from that I wish it was warmer more often

Guy

(Translated) Fairly fast service despite the traffic. The staff are always polite and the volunteers always seem happy. Very clean hospital. (Original) Service assez rapide malgré l'achalandage. Le staff est toujours poli et les bénévoles ont l'air toujours heureux. Hôpital très propre.

Anirudh Dube

Urgent Care is terrible. Staff is rude and unprofessional. Been waiting here for 12 hours now to see a doctor, and no one has the courtesy to even stop to give an update. Definitely don't recommend coming here when you need medical help.

luc lock

that waiting time is killing people

Brigitte Ladouceur

And it is because we can't give 0 star worst hospital ever... Started ok then 7.5 hours later with no food still haven't seen a doctor... and this nurse talking about well so people wait 12 hours... how is that a relevant information?!? I just left... no respect

Alphen Cheng

Arrived at 9pm, evaluation & registration were fast, but consultation wait more than 4 hours still not been called. There were 1 blank hour with no call for patient at all, no doctor on duty, or just only one? chum? Disappointed.

Geneviève Houle

(Translated) I had to undergo a mastectomy followed by immediate reconstruction with Diep (flaps) I chose the CHUM de Mtl for the chance to have my operation performed by Dr Bou-Merhi. Her talent as a plastic artist gave me back a feminine body despite cancer. Private room with a beautiful view of the city and private bathroom. 5 days hospitalization and I thought I was in the hotel !! The meals are good. The nurses and attendants are fantastic. Day and night they give body and soul to patients. Very large underground parking lot with lots of staff to help us both in the parking lot and in the hospital. (Original) J’ai dû subir une mastectomie suivie d’une reconstruction immédiate par Diep (lambeaux) J’ai choisi le CHUM de Mtl pour avoir la chance de me faire opérer par Dr Bou-Merhi. Son talent de plasticien m’a redonné un corps féminin malgré le cancer. Chambre privée avec une belle vue sur la ville et salle de bain privée.Hospitalisation de 5 jours et je me pensais à l’hôtel!! Les repas sont biens. Les infirmiers/infirmières et préposés/ées sont fantastiques. Jour et nuit ils se donnent corps et âme aux patients. Très grand stationnement sous-terrain avec beaucoup de personnels pour nous aider autant dans le stationnement que dans l’hôpital.

Soheui Park

I like how the hospital is clean and organized in a way that we don’t get lost. They have reception once you get inside. They explain you where you should go. They also give you this tag ???? either yellow, blue or red depending on your status if you are visiting or accompanying. The only reason why it’s not 5 stars is because the time for the appointment is useless. You wait even with that specific time of appointment.

Soheui Park

I like how the hospital is clean and organized in a way that we don’t get lost. They have reception once you get inside. They explain you where you should go. They also give you this tag ???? either yellow, blue or red depending on your status if you are visiting or accompanying. The only reason why it’s not 5 stars is because the time for the appointment is useless. You wait even with that specific time of appointment.

SAM

I see my specialist here regularly, and the only reason I continue to go here is because I like my doctor. There's limited to no parking (paid or free) and always construction in the area. The rest of the hospital staff is slow and inefficient on a daily basis; I can't imagine ever coming here for an emergency. I also met some employees who cannot speak English.

Theo Lacour

The people are very nice but had to wait 10 hours before seeing someone for a broken hand. I arrived at the hospital at 7pm and only left at 6:30am

Reyna Mars

Staff is super friendly and helpfull but, waiting times are extremely long. Once your turn does come, they super serve if you are polite as well.

Labarre Sylvie

(Translated) I have been followed at the CHUM by ten specialists since January 2020 and I am so grateful to be able to receive quality care from all the professionals! The exams, radio, scan, ect ,,, with devices at the cutting edge of technology. Also a warm welcome in all departments. I love the environment and the working atmosphere! It's also nice to dine on the terrace! Thank you for everything! ???????? (Original) Je suis suivie au CHUM par une dizaine de spécialistes depuis janvier 2020 et je suis tellement reconnaissante de pouvoir recevoir des soins de qualité de la part de tous les professionnels! Les examens, radio, scan, ect,,, avec des appareils à la fine pointe de la technologie. Également un bel accueil dans tous les départements. J’aime l’environnement et l’ambiance de travail! C’est également agréable de dîner sur la terrasse! Merci pour tout! ????????

Sam Totah (montrealsam)

Money no object! They invested billions plus of course millions $ both private and public funds. Outstanding outcome not finished yet may 2018. I visited the structural entity! Awed by the mega hospital status plus the elegant combination of old structures and modern ones. Saint Denis street runs parallel and China Town 2 blocks away. Heart of the city. Medical services to grand scale will follow. My only disappointment blank walls! Most could and should be given life with art and artistic expressions. Montreal is not short of that status. Buildings should reflect the city soul. Cafeteria and seating area a pleasure to be present. Choices immense. Temptation to come back soon in a healthier self. Staff friendly and ready to help. Technical and medical staff on the wait until all is ready to function 100 %. My record is A+ for the physical amenities proud to be a Montrealer!...Bonne guerison which finally is raison d' etre to visit this hospital!

Jérémy Nolet

(Translated) Our son was born at the new CHUM on April 9, 2018. We had an experience worthy of an all inclusive! Honestly gold staff, rooms with exceptional views and unparalleled service! I am proud to see where my taxes go! (Original) Notre fils est né au nouveau CHUM ce 9 avril 2018. Nous avons eu une expérience digne d’un tout inclus! Honnêtement staff en or, chambres avec vues exceptionnelles et un service hors pair! Je suis fière de voir où mes taxes vont!

Murielle Pepin

(Translated) Parking makes me dizzy (Original) Le stationnement m'étourdie

GGboy

(Translated) Best Hospital (Original) Meilleur hôpital

Jason Miller

Overall, a great hospital. Having said that, if you are an Anglophone, get thyself to one of the McGill hospitals (Jewish or Glen Site)... This hospital seems to have exempted itself from the legal requirement to provide medical services in both French and English - by comparison, I have been at small hospitals in rather remote regions of France where *everyone* at least made a good faith attempt to communicate in English. They're getting better, but I can't yet suggest that Anglophones choose this hospital.

Leonardo Gottschald

(Translated) I arrived at 10 p.m. last night and am still there. Longer wait than impossible .. first and last time here I will never go back (Original) Je suis arrivé à 22h hier soir et j’y suis tjrs. Plus longue attente que ça impossible.. première et dernière fois ici, je retournerai plus jamais

Daniel Goldsmith

My wife just gave birth in the new hospital, which is very beautiful. The birthing rooms are on the ninth floor and have a great view of downtown and the old port- it was a little surreal to look out and realize a new life was coming against this backdrop! All the nurses were super friendly and dedicated. Yes they speak French but we're in Montreal so what do you expect?!

Khoi Hoang

I waited for 10 hours, from 5pm to 3am in the next morning. I was cold and had a really bad flu, it had been lasted for 2 weeks. Maybe my case was not important so I was always founded in the end of the waiting list, but still, 10 hours is alot and it just made me feel tirer waiting!!!

Victoria B.

NO ONE IS DISINFECTING THE PLACE. I've been waiting at the emergency for 4 hours and no one came to disinfect. There's hand sanitizer and not a single doctor has called in a patient. I don't understand what is happening.

Chedli Bensalem

(Translated) Hello everyone. My daughter has been admitted Last week at the boy. We did not know she had them They immediately took care she found out that she had type 1 diabetes and after 2 days of intensive care she was out of business Dedicated passionate human teams People of great kindness Who saved my daughter. Thank you from the heart. (Original) Bonjour à tous. Ma fille a été admise La semaine dernière au chum. Nous ne savions pas e qu'elle avait Ils l on tout de suite prise en charge se sont apercu qu'elle avait un diabète de type 1 et après 2 jours de soins intensifs elle était tirée d'affaire Des équipes passionnés dévoués humains Des gens d une grande gentillesse Qui ont sauvés ma fille. Merci du fond du coeur.

Honest MTL Reviews

This review is solely for the cafeteria on the 2nd floor. One of the best kept secrets in MTL! Tons of various fresh hot and cold foods like soups, salads, wraps, fruit plates and parfait, burgers, pastas, pizzas, and rice bowls. Great portions and healthy ingredients! Everything is less than $6. One person can easily have a full meal within $10. The only downside is I found some staff and security staring at me and other visitors as if we were unwelcome. Strange because we are paying their salaries through our taxes and also subsidizing the food through our purchases. Anyway, this is a must visit and you'll never get bored of the variety!

É Chan

(Translated) Radiology: impeccable professional service, courteous, very human. the specialist and the tech took the time to explain the steps of the procedure to me. 1 star less due to an employee forgetting to inform for the preparatory part. Result: everyone waited for the call by number that did not come because the documents were not filed in the right place. 2018: update. Impeccable service, from reception to the radiology department. Access by corridor connected to the Champs de Mars metro station. (Original) Radiologie : service professionnel impeccable, courtois, très humain. la spécialiste et la tech ont pris le temps de m'expliquer les étapes de la procédure. 1 étoile de moins dû à l'oubli d'un employé d'informer pour la partie préparatoire. Résultat: tout le monde a attendu l'appel par numéro qui ne venait pas car les documents n'étaient pas déposés à la bonne place. 2018: mise à jour. Service impeccable, de l'accueil jusqu'au département de radiologie. Accès par corridor relié au métro Champs de Mars.

ai nishino

I was waiting for 4 hours then I left. A man who checked my body first said "you have a big problem!" because I can't speak French. Just so sad. Before I left there I told security man that I am leaving and I can't wait anymore. He told me "Door is open." People were tired to wait for long time.

ai nishino

I was waiting for 4 hours then I left. A man who checked my body first said "you have a big problem!" because I can't speak French. Just so sad. Before I left there I told security man that I am leaving and I can't wait anymore. He told me "Door is open." People were tired to wait for long time.

Georges Clermont

(Translated) Impossible to have the telephone line at the general number to reach a specialist who ignores the requests for special authorization of drugs that he has prescribed. (Original) Impossible d'avoir la ligne téléphonique au numéro général pour rejoindre un spécialiste qui ignore les demandes d'autorisation spéciale de médicaments qu'il a prescrits.

Mathieu Roch

(Translated) Nice, welcoming but above all kind. Listening doctors. A bit expensive .. allow $ 1,150 if you are foreign. Adept of particular but functional techniques. Thank you Montreal. (Original) Sympa, accueillant mais surtout gentil. Des médecins à l'écoute. Un peu cher.. compter 1 150$ si vous êtes étrangers. Adepte de techniques particulières mais fonctionnelles. Thank you Montréal.

CJR

Extremely aggressive, rude personnel

Nara Klot

quick service under hour. at 11 am. i wont complaint !

louise barrett

(Translated) Underwent surgery on Wednesday for cataract left eye Wow Wow Wow To the team of the ophthalmology boy only great people who work in this department Especially a big thank you for your good care.xxxxxx (Original) Me suis fais opérer mercredi pour œil gauche cataracte Wow Wow Wow A l équipe du chum ophtalmologie que des personnes formidable qui travaillent dans ce département Surtout un gros merci pour vos bons soins.xxxxxx

Pierre Desrosiers

(Translated) Intensive care of the first order. Very nice and professional staff. World class care. (Original) Soins intensif de premier ordre. Personnel très gentil et professionnel. Soins de classe mondiale.

L. B

Worst hospital in planet earth. Waiting time more than 5 hours and they will not call you till you recover by your own. Dont get fooled by the architect of the building outside. Staff are ignorants and most of doctors are students. While I was in the room, I heard people complaning about discriminitaion and how the management determines the waiting time for each patient. Over all it is a filty place and I rather recover by my own at home. Shame on CHUM and shame on the upper management who tolaretes this type of behavious. After all the name describes who works there.

Mathieu Prévost

Did volunteering there, it’s a beautiful hospital with wonderful staff.

B H

Avoid this place if you are not fluent in French. I was here for a pain emergency and I was lumped in with the covid contaminated waiting area because I have chronic migraine. I waited about 4 hours until I was hungry, discouraged and sensory overloaded to where I went home to suffer my pain with my family. I have a diagnosed condition for 5 years and a note from my doctor but it appeared I was no priority whatsoever. No one in the covid area was called back the entire time I was there. I was never given an estimate of how long the wait would be.

Canadien Poutine

(Translated) Chicken pesto pizza to try in the cafeteria. All their pizzas are super good and the best prices! (Original) Pizza poulet pesto à essayer à la caféteria. All their pizzas are super good and the best prices!

H Vaillancourt

A real nightmare! I went there with my mother who's in a wheelchair. It was barely past noon but the parking was already closed for the day because it doesn't have enough spaces. My mother wasn't well, so finally they found us a free parking space. It the ophthalmology dept it's funny because most people waiting there to see a physician cannot see well, but when it's your turn your name is displayed in small letters on a screen. What a joke! I presume they call patients in the audiology dept! Even if we had an appointment, we waited for more than 3 hours. When we saw the physician, she was complaining about how much she dislikes the new hospital and how many patient files they have lost when they moved there. Then she told us that my mother should be examined but it takes 20 min and she wants to leave at 4, so we will be called to fix another appointment. She immediately left, before we had time to utter a word. I look forward to see the day customer service will be taught to future physicians. Too often they forget that our taxes pay their salaries. We left and at the 1st level we paid for the parking. Our car was parked on P3. We took the elevator, crossed the parking, then I help my mother in the car, folded her wheelchair, put it in the trunk, and finally drove back to the exit. There, surprise! They wanted to charge me an additional $8 because they allow a maximum of 15 min between the time we pay at the 1st level and when exit the building. I told the guy he has surely never tried to do it pushing a wheelchair. I lost a work day for nothing. We have decided to go to another hospital. Hospital managers are lucky to not lead private enterprises because with such customer experience, they would close their doors in no time.

SAIF CA Naseem

Staff are very angry and don't want take in English lamguage

René Tung

(Translated) Triage, emergency physician and specialist in less than 4 hours. The care, the quality of the sessions and the follow-ups were impeccable. (Original) Triage, urgentologue et spécialiste en moins de 4h. La prise en charge, la qualité des sessions et les suivis ont été impeccables.

Maria Grau

Worst Hospital I've ever been to, and that's saying a lot as I have a long history of hospital attendance in less developed countries. Staff is incredibly rude and careless. I had to helplessly watch a man choke on his own blood and a roofied girl while waiting on my own emergency and no one was helping us. It got so out of control I even dialed 911 (who were also incredibly rude) and am still waiting for a doctor, after eight hours since arrival. To make matters worse, most people refuse to speak English, even with tourists who are just simply unable to communicate in French. Lastly, as I type this on my 8th hour of waiting, the staff is scrolling through the Old Navy website and making fun of the girl who was roofied. This is a joke for any healthcare service especially for a country that so proudly brags about its system.

David Vadoud Naderi

High tech

Marie-Josée Giroux

(Translated) I went to the Chum yesterday for the first time, the volunteers are really nice, but what about the security guards, especially the one in the elevator in the parking lot in the hospital, they are really very stupid and almost insolent! Not easy to know where to go. Not very well organized. (Original) Je suis allée au Chum hier pour la première fois, les bénévoles sont vraiment gentils, mais que dire des agents de sécurité, surtout celui à l'ascenseur du stationnement dans l'hôpital, ils sont vraiment très bêtes et à la limite insolents! Pas facile de savoir où aller. Pas très bien organisé.

Jonas Hallo

12hr waiting and no doctor Seen yet

Hichem Ghrairi

(Translated) Anyway, I like to tell my story. I had an acoustic neuroma. Luck put me in the hands of Doctor Saliba. The tumor was 4/3 cm large so the risks are huge too. My operation lasted almost 16 hours made by Dr Saliba and his team at the CHUM in Montreal. I have just finished an MRI exam and the results are very encouraging because I will not be doing radiotherapy sessions. The scar is only a fine mark. I have recovered almost 95% of my faculties. I can find my workout my jogging I even do paddleboarding. It is true that the operation weakened me a little, but I gain energy day after day and I have resumed a normal life. human empathy .thanks to you and your team. A big thank you to all the nurses and the suggested ones who were very sensitive to my case after the operation. I thank god who put Dr Saliba in my path .al hamdou lellah (Original) Bref j aime raconter mon histoire.j ai eu une neurinome acoustique . La chance ma mis entre les mains de docteur Saliba. La tumeur était grande 4/3 cm donc les risques sont énorme aussi. Mon opération a duré presque 16h faite par Dr Saliba est son équipe au CHUM de Montréal . Je viens de terminer un examen par IRM et le résultat est très encourageant car je vais pas faire des séances de radiothérapie. La cicatrice n est que une fine trace j ai récupérer presque 95% de me facultés. Je peux retrouver mes workout mes jogging je fais même de paddleboarding. C'est vrai que l'operation m a affaibli un peu, mais je Gagne de l'energie jour apres jour et j ai repris une vie normal.pour resumer j ai la chance d etre operé par des professionnels avec des mains d orfèvre et d une empathie humaine .merci à vous et votre équipe. Un grand merci a toutes les infirmières et les proposées qu' ont été très sensible à mon cas après l opération .je remercie dieu qui a mis Dr Saliba dans mon chemin .al hamdou lellah

Denis Beaudin

(Translated) HELLO I WOULD LIKE TO THANK THE WHOLE CHUM TEAM THE SERVICE BEFORE AND AFTER THE OPERATION IMPECABLE CONGRATULATIONS (Original) BONJOUR JE TENAIS A REMERCIER TOUTE L EQUIPE DU CHUM LE SERVICE AVANT ET APRES L OPERATION IMPECABLE FELICITATION

ilove montreal

Simply the best hospital on earth, for who they complain, please be grateful and appreciate the staff who’s trying to do the best from little, if I can shake hand and thanks each employee from the cleaning people to the highest doctor there I won’t say no, thank you guys for everything and thank you for each second of you time trying to help everyone non stop .

Remy Bouchard

(Translated) Best hospital! (Original) Meilleur hôpital !

Karine Moreau

(Translated) I was well received very good services (Original) J'ai été bien accueilli très bon services

Aurelie Sanhaji

I stayed two nights here after leaving the intensive care in another hospital where they decided to transfer me there. The personal was cold, unhelpful, apathic. At night, the older and disabled man next to me would scream in pain and call for help and be entirely ignored by the personal who would be too busy giggling in the hallway. I also would have to wait hours for any sort of information and nearly an hour for an insulin shot I should have received immediately. The food was bad. The personel is awful. The waiting time is horrid. Never going back.

Raf J

Very friendly

stephane smith

My friend is currently there getting treated great service from the staffs and doctors

daniel lucia

2 years ago, I had nothing else better to do one afternoon so I was near the CHUM and I decided to go in and check it out to see where our tax paying money went to. I spent 20 minutes walking around and sitting at the cafeteria. Very spacious and clean place. I don’t think this place is English friendly like most predominantly French speaking facilities because I haven’t heard any English but I hope that I never find out for sure.

Nicole Dufort

(Translated) Very nice hospital and very professional attentive staff but food to improve (Original) Très belle hospital et personnel à l écoute très professionnel mais nourriture à améliorer

Lucdene Theodatte

(Translated) I had my boy at Saint Luc hospital now who has become the boyfriend, there it's been exactly 13 hours that I am in the emergency because I have breathing problems I can't see a doctor the worst I am asthmatic i have to wait how many hours i don't know. (Original) J’ai eu mon garçon à l’hôpital saint Luc maintenant qui est devenu le chum , là ça fait exactement 13 heures que je suis à l’urgence car j’ai des problèmes respiratoires j’arrive pas à voir un médecin le pire je suis asthmatique je dois attendre combien d’heures je sais pas.

Karim Somani

I spent more then 15 hrs waiting in emergency because they don't have enough doctor. Im writing writinga this while I stil wait to see a doctor. Seems when I hear about Quebec healthcare being good Its pretty much a lie. Not sure what they are thinking about if you have people waiting this long. I'm happy to speak with anyone about my post and I'm writing thought experience and not angry or frustration.

Julie Sigouin

(Translated) Such a big, new center, at the cutting edge of technology but with no child-friendly material! Go to Ste-Justine, madame! The Chum is closer to home and I personally never thought they were not suitable for a child at all! Despite all a courteous and fast service! But for a university research center it's a bit weird! (Original) Un si grand centre, neuf, à la fine pointe de la technologie mais avec aucun matériel adapté aux enfants! Allez à Ste-Justine madame ! Le Chum est plus près de la maison et personnellement je ne pensait jamais qu’ils n’étaient pas adaptés du tout pour un enfant ! Malgré tout un service courtois et rapide! Mais pour un centre de recherche universitaire c’est un peu bizarre!

ahmed mohamed

it's a very huge building, staff are very friendly

simoneau annie

(Translated) My sister comes back for surgery for one day, we arrive around 6 am, everything goes well at 7 am it goes into operation! Cool ???? !!! but false hope the doctors are meeting until 9am So go for the operation (facial operation for skin cancer) spring to 13h not worse huh! Back in this room to wait if she is well and wait for the doctor to explain what he did! ????♀️ It is 4 pm and all the nurses throw the ball because they do not know what to say to us .... The answer of an "it is an act of faith" is what this answer of marde???????? We do not even know if it's closed or we'll have to come back ????♀️????♀️ It's been two weeks since he scratched very deep on the edge of the eye and he left it open until supposedly to operate to be able to close the whole .... Allo carde health system can stop letting us into denial ???????? Ah yes beautiful hospital but it's all! Service Service (Original) Ma soeur rentre pour une chirurgie d’un jour, on arrive vers 6 h du matin, tous ce passe bien à 7h elle rentre en opération! Cool ????!!! mais faux espoir les médecins sont en meeting jusqu’à 9h Alors passe pour l’opération ( opération au visage pour le cancer de la peau) ressort vers 13h pas pire hein!!! Retour dans cette pièce pour attendre si elle va bien et attendre que le médecin vienne lui expliquer ce qu’il a fait! ????‍♀️ Il est rendu 16h et toute les infirmières se lance la balle car il savent pas quoi nous dire.... La réponse de une « c’est un acte de foi » c’est quoi cette réponse de marde???????? On sait même pas si c’est refermé ou si va falloir revenir ????‍♀️????‍♀️ Cela fait deux semaines qu’il ont gratter très profond sur le bord de œil et qu’il l’a laisse ouverte jusqu’à supposément ce faire opérer pour pouvoir refermé le tout.... Allo système de santé de marde pouvez arrêter de nous laisser dans le déni ???????? Ah oui belle hôpital mais c’est tous! Service de ????

Peter Araujo Salas

Our daughter was born here on 5-Jul-2019 VIP treatment! We are so grateful to the whole amazing team! Thank you all!

Delia martinez

(Translated) The staff are very humanitarian and professional. (Original) Le personnel est très humanitaire et professionnel.

Emille Baroody

The service was nice, however after showing my Medicare card they had nerve to ask me if I'm Canadian citizen...this is hospital not immigration, was in pain and very insulted...for those that have problems with language should not be working in hospitals...we still live in a democracy....

Eric Beaulieu

(Translated) Very good hospital, very clean, doctors listen to their patients. (Original) Très bon hôpital, très propre, les médecins sont à l’écoute de leurs patients.

charles bénard

(Translated) The staff are kind and helpful. However, the wait is too long for the few people there was in the waiting room (less than 20) and putting a single doctor in the emergency room of this huge complex does not make any sense at any time. I spent 12 hours of time there and I could not go elsewhere to do the necessary tests to assess my situation. In all this time I only spoke for a maximum of 5 minutes with this doctor who was very nice and knew how to diagnose my important problem. But who did not find the time to properly collect the information concerning my situation to give me all the information that would have been useful to me to know. So I had to call 811 the next day to have more info on what I should do and could do given my temporary situation, but all of these can cause serious pain. But what prompts me to put two stars is that there was a hole in the membrane supposed to separate the hot zone from the non-covid zone. A hole I noticed when I left. In short, I had a good experience with the staff, some minor things in the management could be optimized to improve the waiting time, but the size of the center makes it also subject to a lot of traffic I believe as normal. Unfortunately, I believe there will always be a long wait in the emergency room at this establishment. (Original) Le personnel est gentil et aidant. L'attente est cependant trop longue pour le peu de personne qu'Il y avait dans la salle d'attente (moins de 20) et mettre un seul médecin aux urgences de ce complexe si énorme ne fait aucun sens et ce en aucun temps. J'ai passé 12h de temps là bas et je ne pouvais aller ailleurs pour faire les tests nécessaire pour évaluer ma situation. Dans tout ce temps je n'ai parlé qu'un maximum de 5 minutes avec ce médecin qui était très gentils et à sut diagnostiquer mon problème important. Mais qui n'a pas trouver le temps de bien réunir les informations concernant ma situation pour = me donner toutes les infos qui m'aurait été utiles de connaître. J'ai donc dût appeler au 811 le lendemain pour avoir plus d'infos sur ce que je devais faire et pouvait faire vu ma situation temporaire, mais sommes toutes pouvant entraîner des douleurs sérieuses. Mais ce qui me pousse à mettre deux étoiles c'est qu'il y avait un trou dans la membrane supposé séparé la zone chaude de la zone non-covid. Un trou que j'ai remarqué en quittant. Bref, j'ai eu une bonne expérience avec le personnel, certaines choses mineures dans la gestion pourrait être optimisées pour amélioré le temps d'attente, mais le grandeur du centre le rend sujet aussi a beaucoup d'achalandage je crois en tant normal. Malheureusement, je crois qu'il y aura toujours beaucoup d'attente aux urgences de cet établissement.

anja novcic

Literally the worst hospital I have ever been to I would give it 0 stars. I am from the US and ended up driving back here with a wound on my head bc it was quicker to do that then get anyone’s attention at this place. Front desk woman and everyone else was extremely rude. Don’t go here.

Hello

Waited 6 hours in the Emergency. Very rude staff. Extremely disappointed! Left me on the wheelchair and had to wheel myself back from the washroom cause the orderly just left me there!

lada sher

(Translated) Was throwing in case of dehydration and under nourishment for 1 week and the world who had “just a headache” was coming before. Very long wait so that in the end we tell you that you have nothing and in the end 4 weeks later you are back with the same problem. (Original) Jetait en cas de déshydratation et sous alimentation pendant 1 semaine et le monde qui avais “juste mal à la tête” se faisaient passer avant. Attente très longue pour que au final on te dise que tu a rien et au final 4 semaine plus tard t’es de retour pour le meme probleme.

Catherine Gagné Leclerc

(Translated) I presented myself for an open and deep knee wound. Great hospitality, doctors and nurses are attentive and the waiting time is well managed. To get great service from the professionals, I highly recommend this property. (Original) Je me suis présentée pour une plaie ouverte et profonde au genou. Super accueil, les médecins et les infirmiers sont attentifs et le temps d'attente est bien géré. Pour obtenir un excellent service de la part des professionnels, je recommande fortement cet établissement.

Marie-Ève P.

(Translated) I would like to point out that those who complain of waiting for hours in the emergency room usually come for a medically NON-URGENT case. We do not go to the emergency for a small break of anything, we go to a clinic without appointment to have stitches. When you have a sore throat, you stay at home. When one thinks of having an STD, one consults in EXTERNAL. Same thing when you want the pill the next day or that you wake up the day or that you do gastric reflux after drinking too much alcohol. Believe me, if you come for something urgent, a real emergency, you will be seen in half an hour. It makes me laugh to see people who are bemoaning about the fate of their little person while at the base, their case is not even urgent. It is because of all these small trivial cases that waiting times are so long. (Original) J'aimerais préciser que ceux qui se plaignent d'attendre d'innombrables heures à l'urgence viennent généralement pour un cas médicalement NON-URGENT. On ne va pas à l'urgence pour une petit coupure de rien, on va dans une clinique sans rendez-vous pour avoir des points de suture. Quand on a mal à la gorge, on reste chez soi. Quand on pense avoir une MTS, on consulte en EXTERNE. Même chose quand on veut la pilule du lendemain ou que l'on est en lendemain de veille ou bien que l'on fasse du reflux gastrique après avoir trop consommé d'alcool. Croyez-moi, si vous venez pour quelque chose d'urgent, une vraie urgence, vous serez vus dans la demi-heure. Ça me fais rire de voir les gens qui chialent sur le sort de leur petite personne alors qu'à la base, leur cas n'est même pas urgent. Ce sont à cause de tous ces petits cas anodins que les délais d'attente sont aussi longs.

Eric W.

(Translated) In the emergency room there are a lot of nurses, so the sorting is done in a reasonable time. But once again in the waiting room to see a doctor, people drop by. There seems to be not enough doctors on the spot. (Original) À l'urgence il y a un bon nombre d'infirmières, alors le triage se fait dans un temps raisonnable. Mais une fois à nouveau dans la salle d'attente pour voir un médecin, les gens passent au compte-gouttes.. Il semble ne pas y avoir assez de médecins sur-place.

Al Bro

(Translated) Following a call to 811 I was recommended to go to the hospital due to symptoms of Covid, I arrived at the emergency room on December 24 at 8:30 am, I waited 15 minutes, they told me went through triage quickly, yet I was not in critical or urgent condition. I did a blood test, electro, and radio and at 1 p.m. I left the hospital, everything was fine, other hospitals it's 8 hours without seeing a doctor. Professional staff, well organized and human, hospital at the cutting edge of technology, even being on the south shore, it is really worth the detour. (Original) Suite à un appel au 811 on m'a recommandé d'aller à l'hôpital par rapport à des symptômes de la Covid, je suis arrivé à l'urgence le 24 décembre à 8h30, j'ai attendu 15 min, ils m'ont passé rapidement au triage, pourtant je n'étais pas dans une condition critique ou urgente. J'ai fait test sanguin, electro, et radio et à 13hres je sortais de l'hôpital tout était beau, d'autres hôpitaux c'est 8 heures sans avoir vu un médecin. Personnel professionnel, bien organisé et humain, hôpital à la fine pointe de la technologie, même en étant de la rive-sud ça vaut vraiment le détour.

Ranmon Saleh

Very bad service

Jean-Dominique Giroux

(Translated) Very good hospital, very clean, the doctors are there for patients and their questions and are reassuring! (Original) Très bonne hôpital, très propre les médecins sont la pour les patients et leurs questions et sont rassurants!

Chris V

Your childish language politics should have no place within the walls of a hospital.

Jordan Cottonwood

Avoid this hospital at all costs. I came to the emergency room and was turned away because I didn't have a medicare card. I had private insurance with Blue Cross, and I know I was covered because I had gone there before (by ambulance, not by choice). The woman was extremely rude and literally said, "No money, no doctor!" Please keep in mind that all of this was happening during an emergency (which later required surgery). I assure you that this hospital will leave you to die if you are registered with a private insurance company that they're not used to dealing with. The first time I had gone to this hospital (by ambulance), I met the triage nurse who was clearly belittling the state that I was in, and for whatever reason treated me as though I was faking my pain. I ended up needing to do surgery later because of that pain. During that visit, I gave them my blue cross card SEVERAL times, and they printed it SEVERAL time, and a year and three months later, I receive a letter from RAMQ telling me that the hospital charged them when I'm not covered!! The idiots have charged RAMQ instead of my private insurance which they had requested several times. Please please please, go to the Montreal General or to the Jewish General. If your ambulance is taking you there, absolutely refuse!!! Unless you have a death wish. I ended up doing both my surgeries at the Montreal General, where people are extremely professional, and everything went smoothly. I would also like to mention that I come from a third world country and the worst hospital in the third world is far more superior than this one!

Hosam Elserti

Simply its the best hospital in Montreal, exceptional staff, Amazing doctors, they are very fast and efficient in everything they do, i had a surgery over there and everything just went perfect thank you so much Dr Eric bessada from the ORL team ,thanks to all the nurses over there unfortunately i can't remember all the names because they were so many but i remember Rachel an extraordinary nurse, thank you guys from all my heart

Lisa Vital Raposo

Lacks organization, lacks professionalism, lacks of competent staff. This hospital lacks everything. Don't waste your time here. This hospital is trash filled with the worst possible staff.

Georges Younes

Centre Hospitalier de l’Université de Montréal, known collectively as CHUM, is a collection of buildings, new for the most part and impossible to miss, especially if you are in the eastern part of downtown Montreal. CHUM is a welcome addition to a growing city that is notorious for shortages in hospital beds and medical institutions.

Suzanne Lamoureux

(Translated) A hospital where we can expect a lot because it is the top or the quintessence of clinical medical technology and a research center of the last hour in constant evolution Bravo do not let go of the vein is at the international level and we can control the care high grade. I am lucky to be able to enjoy it. Long live the big cities. We will not let you go thank you very much. (Original) Un hôpital où on peut en espérer beaucoup car c est le top ou la quintessence de la technologie clinique médicale et un centre de recherches de la dernière heure en constante évolution Bravo ne lâchez pas le filon c est au niveau international et on peut contrôler les soins de haut grade. Je suis chanceuse de pouvoir en profiter. vive les grandes villes. On ne vous lâchera pas merci bien.

Rupert Thieme

I fell down alone as an international student and broke a major bone. It was extremely scary moment and very painful. The paramedics did a very professional job also in reassuring and coming back several times in the emergency room. I can't say how much this helped in the first hours of the injury. The staff in the emergency room went out of their way to make sure I was comfortable and always attented to, making sure the bed was right and pain medications were given promptly. Even going as far as making sure my leg was on pillow properly. The surgeon after this calmly answered all my questions, made sure that the surgery would be as comfortable as possible and afterwards visited me every day in the recovery room to check up on my progress. In the recovery room nurses were very coordinated and took genuine interest. if something was recommended by one nurse all the others would know about it. They were very friendly and always willing to go the extra mile. The physio helped me to be able to independently leave the hospital within a week, again coordinating well with the nurses. It might seem small but little things like this and the amazing care of all the staff made one of my most scary times very comfortable and i'm now well on my way to recovery! Thank you very very much!

antispam antispam

(Translated) Extremely slow service, 10 hours to take care of a patient with severe breathing difficulties! No sense of priorities, incompetent receptionists when you ask for help for a person who can hardly breathe! Service break for 4 hours when the room is full, people with a sore ankle come before people with much more serious problems! Organization to review, patient forgotten by their doctor, returned home forgetting to do the papers to let the patient return. (Original) Service extrêmement lent, 10h pour une prise en charge d'un patient avec de grosse difficultés respiratoires ! Aucun sens des priorités, des agents d'accueils incompétents quand on demande de l'aide pour une personne qui n'arrive presque plus à respirer ! Pause du service pendant 4h alors que la salle est remplie, des personnes avec un bobo à la cheville passent avant des personnes ayant des problèmes largement plus grave ! Organisation à revoir, patient oubliés par leur médecin, rentré chez lui en oubliant de faire les papiers pour laisser le patient rentrer.

Vanille

(Translated) I was received at the blood test center with great attention. I remove a star because it is very poorly indicated and I got lost in the hospital for 10 minutes before arriving at the right door. However, a security person very kindly gave me directions. (Original) J'ai été reçu au centre de prélèvement avec beaucoup d'attention. J'enlève une étoile car il est tres mal indiqué et je me suis perdue dans l'hôpital pendant 10 minutes avant d'arriver devant la bonne porte. Cependant une personne de la sécurité m'a très gentiment indiquée chemin à suivre.

Irena Ladna

Horrible!!! Not satisfied absolutely!!!

Lyly Ov

(Translated) This hospital center stands out from all other French-speaking centers in Montreal. Exceptional nurses, all the staff are super nice and professional. ???????????????????????????????????????????????????????? (Original) Ce centre hospitalier ce démarque de tous les autres centres francophones à Montréal. Des infirmières exceptionnelles, tout les personnels sont super gentil et professionnels. ????????????????????????????????????????????????????????

Ed

(Translated) Amazing !!! big new hospital, but we have the same problems in the system; example in the emergency, at least for the triage forever and disorganized services! Logically 3 hospitals in one !!! Crying people and nobody does anything. Long girls wait So let's see !!! (Original) Incroyable!!!gros hôpital neuf, mais nous avons les mêmes problèmes dans le système; exemple à l’urgence, en tout cas pour le triage un éternité et les services désorganisés! Logiquement 3 hôpitaux dans un!!! Des gens qui pleurent et personne fait rien. Des longues filles d’attends Voyons donc!!!

Daniel Boivin

(Translated) Thank you to the security guard, the janitor, the staff on floor 18, especially the north section. He is welcoming, smiling, attentive and very professional. (Original) Merci au garde de sécurités, au concierges, au personnel de l'étage 18 , spécialement la section nord. Il est accueillant , souriant, attentif et très professionnel.

Claude Coderre

Went to CHUM because my Urologist works out of that hospital and I was experiencing a kidney stone attack. Severe pain. Once I arrived at the Emergency I was quickly brought into the back where I was quickly evaluated and given morphen for the pain. I spent the night there, where I was very well cared for by an exceptional crew of Orderlies, Nurses and Doctors. They showed nothing but compassion and concern for my well being. It was touching to experience, as I was not used to such an experience in a hospital (although I don’t frequent often). As a result, they turned a ‘negative’ memory into a ‘positive one simply by their professionalism and care. I won’t forget it. A class institution with modern equipment and an exceptional staff. Thank you again. I won’t forget it.

Anthony Vucko

I had an emergency at this hospital. I had big problems with my eyes. They told me they couldn't help me. I was in shock. Terrible customer service.

Salem Atassi

Hospital is new and very clean, great service and great staff.

Camelia B

They cannot even perform a proper blood test. Either they are not trained well or they don’t care to do a good job. They damaged the small vessels and left bruising. Not professional and rude.

Manjinder Singh

Long time waiting in emergency ward after 3hour waiting doctor and check my friend after doctor said wait am coming with u shortly but no body is coming again we wait there 3 hours one nurse is coming check the test she now u leave 6hours waste for one test

Pierre Drolet

(Translated) It is said to treat patients with respect. Two appointments in a row more than 3 hours late. Hello respect. (Original) On dit traiter les patients avec respect. Deux rendez vous de suite plus de 3 heures de retard. Allo respect.

Ariel Borremans

Saved my life, state of the art equipment, experienced and caring staff .

Adama Boulaye

(Translated) i really like living in canada please help me ???????????????? (Original) j'aime beaucoup vivre en canada SVP aidez-moi ????????????????

Hadrien Charlaix

(Translated) 7 hours of waiting and $ 1200 after entering the emergency room, no one has taken me in for a consultation yet. I am happy that I am not in critical condition. To strongly avoid if you are European because the urgency is to know how we will settle first of all. The staff were however very human, courage to them they are overwhelmed. (Original) 7h d'attente et 1200$ après mon entrée aux urgences, personne ne m'a encore pris en consultation. Je suis heureux de ne pas être en condition critique. À vivement éviter si vous êtes européen car l'urgence est de savoir comment on va régler avant tout. Le personnel était toutefois très humain, courage à eux ils sont dépassés.

Gary Whittaker

Staff is friendly, sure. That is likely the only reason why patients aren't walking, crawling or rolling out in droves. Maybe the doctors can speak english, but certainly no one else, like AT ALL. They will keep changing their minds about surgery, wait until the evening while not giving any food because of the pending surgery, only to change their minds. Good luck trying to get fed, they will instead joke about being happy to lose weight. Recommendation: If you are conscious, tell the ambulance to take you anywhere else. It can't be worse but it can almost certainly be better anywhere else.

Patrice Gascon

(Translated) I had always been well followed by MD specialists from the CHUM until my experience with Dr Dominique Freedman, dermatologist, who let me down and refused to do my follow-up with my pharmacy. (Original) J'avais toujours été bien suivi par les md spécialistes du CHUM jusqu'à mon expérience avec Dr Dominique Freedman, dermatologue, qui m'a laissé tomber et refusé de faire mon.suivi avec ma pharmacie.

Peter

nicest people. am english and they are always accommodating in my language. very professional in many ways also.

Eric Grenier

(Translated) New establishment at the cutting edge of technology (Original) Nouvelle établissement au fine pointe de la technologie

Loim Hen

(Translated) Very welcome, very reassuring. My daughter was born there a month after it opened, the day before the transfer of staff from Notre-Dame Hospital, and both the practitioners, the staff and the equipment were extraordinary. (Original) Très bon accueil, très rassurant. Ma fille y est née un mois après son ouverture, la veille du transfert des personnels de l'Hôpital Notre-Dame, et tant les praticiens, que les personnels et les matériels ont été extraordinaires.

Est H

(Translated) CHUM is my Hospital: well equipped, very clean, extraordinary staff. It can be summed up in a few words: Efficiency, speed and courtesy. They are angels dedicated to the well-being of patients. What would I do without them? I love them a lot. (Original) CHUM c’est mon Hôpital: bien équipé, très propre , personnel extraordinaire.On peut le résumer en peu de mots: Efficacité, rapidité et courtoisie. Ce sont des anges qui s’adonnent au bien-être des patients.????Que ferais-je sans eux? Je les aime beaucoup.

Johny Tran

I think the worst department is the ophthalmology... We've been going to this hospital for so long because I can't transfer my aunt's files to another hospital... They give you a appointment but they can't respect it... People have to wait long HOURS to get to their turn... Sometimes, I wondered about the credibility of all of the staffs (including doctors) in that particular department... Unbelievable!! ????

Jean-Marc R

(Translated) University health center with very modern private rooms (one person per room). The center has underground parking and outdoor parking lots nearby. In addition, it is located just in front of the Place d'Armes metro station. Several volunteers work there performing various tasks including helping with orientation between health departments. (Original) Centre universitaire de santé comportant que des chambres privées (une personne par chambre) très modernes. Le centre est doté d'un stationnement souterrain et des stationnements extérieurs à proximité. De plus il est situé juste en face de la station de métro place d'armes.plusieurs bénévoles y travaillent effectuant différentes tâches dont l'aide à l'orientation entre les départements de santé.

Edward Chow

Wait time is long as any other hospital...but service is really good. Very Friendly... the Cafeteria is the best i have seen, with a lot of food and really good price. Two can eat well with $20

Christian T.

(Translated) Aberrant lengths in the corridors and seemingly endless detours ... Great useless spaces, symbolic of an inflated establishment compared to the services it really offers. Underground parking is a Kafka delusion ... I took my father there one morning for a seemingly important exam, only to learn that the exam had already been done? Wow. (Original) Longeurs aberrantes dans les corridors et détours apparemment sans fin... Grands espaces inutiles, symbolique d'un établissement gonflé par rapport aux service qu'il offre réellement. Stationnement souterrain est un délire kafkaien... J'y ai amené mon père un matin pour un examen apparemment très important, seulement pour apprendre que l'examen avait déjà été fait? Wow.

Liudmila Gorbacheva

I delivered my baby in this hospital and I am so thankful for the amazing team that helped me through the process! I could not ask for a better team! The hospital has all new equipment and everything is well organized. I am English speaking in French hospital and the language was not a problem! Strongly recommend!

Johanne Gallagher

(Translated) My mother was hospitalized for 7 weeks at the CHUM, as soon as we arrived in the emergency room, all the members of the medical team were professional, efficient and attentive to our needs, she received exceptional care. The rooms are very nice and the common areas very pleasant. (Original) Ma mère a été hospitalisée pendant 7 semaines au CHUM, dès notre arrivée à l'urgence, tous les membres de l'équipe médicale ont été professionnels, efficaces et à l'écoute de nos besoins, elle a reçu des soins exceptionnels. Les chambres sont très belles et les lieux communs très agréables.

Vitali B

(Translated) The emergency service is so zero and inefficient, more than 14 hours of waiting. In addition, it was so cold in the reception room. The bathroom was room-sore and an unbearable smell. No customer service this people have no respect for others. (Original) Le service d'urgence est tellement nul et inefficace, plus de 14 heures d'attente. De plus il faisait tellement froid dans la salle d'accueil. La salle de bain été salle et un odeur insupportable. Aucune service a la clientèle ce gens n'ont aucune respect pour les autres.

Melanie Martel

(Translated) Easy to find where you have to go very well identified. It's new, it's very good. (Original) Facile de trouver où on doit aller très bien identifié .c'est neuf c'est très bien.

Louise Roy

(Translated) Super beautiful, clean and kind staff (Original) Super beau, propre et personnel gentil

Hayden Middlebrook

What an absolute embarrassment of a facility. They are clearly understaffed in the ER room and don’t know how to efficiently triage patients. If you don’t come here on the verge of death, don’t be surprised if you’re waiting 8+ hours for any form of care. I highly advise you seek medical treatment at any other hospital in Quebec before coming here.

Sara Khatib

The wait is so long, how is this acceptable

Gherras Abn

(Translated) Many thanks to the nurse Saima Khan, we want a lot like her. (Original) Un grand merci à l'infirmière Saima Khan, on veux beaucoup comme elle.

Isabelle Gagnon

(Translated) I have been a beverage volunteer for a year and I am always surprised at the generosity of patients, even in times of pandemic! (Original) Je suis bénévole aux breuvages depuis un an et je suis toujours surprise de la générosité des patients, même en temps de pandémie!

Mahsa Moghaddas

My thumb was badly cut at night and it needed some stitches. I went to CHUM ER and waited there for 6 hours (10:30 PM - 4:30 AM) and finally got fed up and left without seeing a doctor. The nurse at the triage room put a gauze on my wound which later was stuck on it and the other nurse removed it kind of by force which was painful and the wound was torn and bled a lot again. (So, I was wondering why they did not bother to put a none sticky one on it.) They couldn't even give me an estimated waiting time and when I asked them if I could leave and seek a doctor the next day somewhere else, they advised me to stay. Then when finally I was fed up and wanted to leave, the same nurse told me that my case "was not emergency enough" and I could get an appointment to see a doctor in a clinic. (I was wondering why they hadn't told me this 6 hours before that, and let me wait there for ever for nothing. In fact, they advised me to stay!) There were people waiting there for 10-12 hours without any luck. The waiting time length is ridiculous. They only had two doctors for the night shift which only one was visiting the people in the waiting room. (The other one was probably looking after the ones coming by ambulances).Considering CHUM is a master hospital,this does not make sense. Finally I could see a doctor the next day in another clinic and got stitches. Overall, my experience with CHUM ER was very bad.

Suzanne Michelle Hupe

(Translated) I was operated this summer at Saint Luc hospital and hospitalized 2 days. I was treated very well. The cleanliness of the place impeccable. Super nice nurses, excellent care as well as good food. (Original) J' ai été opérée cet été à l hôpital Saint Luc et hospitalisée 2 jours. J' ai été très bien traité. La propreté des lieux impeccable. Les infirmières super gentilles, d' excellents soins ainsi que la nourriture bonne.

Wissam Youssef

Waited 13 hours ... my turn never came. I left because I was starving.

Marc Roig

You cannot have people waiting 4 or more hours to get medical attention. Except one of the security guards, who was rude, the staff (nurses) was good, caring and respectful. I got called for triage quite rapid. I had a cellulitis in my arm and felt terrible. After almost 5 hours waiting in the room I left. I hope I don't die. This is not the responsibility of Drs, nurses and other personnel of the hospital. This is responsibility of the health care system. I lived several years in countries like Spain, Denmark and UK. The health care system they have is way far better than the one we have here. It's a real shame. I hope people in Quebec and Canada can see this and push for a change.

joe scanzano

Went into emergency for chest pain and shortness of breath,waited 8 hours to see female Doctor who didn't take me seriously,thought I was wasting her time.I left this foolish place and went to the Jewish General,i cant tolerate these imbiciles,its becoming common place.

Dimitri Nasseh

The worst service ever dont come here not recommended

Zied Hamrouni

(Translated) Good seevice (Original) Bon seevice

maxime breton

(Translated) Great wait but courteous staff. Thank you for seeing my child and making him smile again (Original) Grande attente mais personnel courtois. Merci pour avoir vu mon enfant et lui avoir redonne le sourire

Autre Choses

(Translated) The number is wrong. My stepmom gets a pacemaker and there's no way to tell if everything is okay (Original) Le numero est pas bon. Ma belle mere se fait poser un pacemaker et il y a aucun moyen de savoir si tout va bien

Simon Rancourt

(Translated) In ophthalmology, they are su'a coche. This is probably the case in other departments. Addition: after having read several opinions here, I note that it is not only in ophthalmologist that they are su'a coche. <3 PS: A HUGE crush for the nice man at the reception, where you turn right for the research center and left for the hospital, when you arrive from the Champs-de-Mars metro station. This nice gentleman deserves a raise AND a bonus. If I had known he was going to be there this morning, I would have brought him a "brown". (Original) En ophtalmo, ils sont su'a coche. C'est probablement le cas dans les autres départements. Ajout : après avoir lu plusieurs avis ici, je constate que ce n'est pas seulement en ophtalmo qu'ils sont su'a coche. <3 PS : Un ÉNORME coup de cœur pour le gentil monsieur à l'accueil, là où on tourne à droite pour le centre de recherche et à gauche pour l'hôpital, quand on arrive du métro Champs-de-Mars. Ce gentil Monsieur mérite une augmentation ET un bonus. Si j'avais su qu'il allait être là ce matin, je lui aurais apporté un "brun".

Vg G

Huge building.

Michel Periard

(Translated) Excellent service, very well received, lots of staff to guide and inform us, exceptional experience. (Original) Service excellent, très bien reçu, beaucoup de personnels pour nous diriger et nous informer, expérience exceptionnelle.

box 10mm

(Translated) Doctors its wonderful, very good hospital (Original) Les médecins son merveilleux très bonne hôpital

locomotion

0 star if i could. Paid my taxes to wait 7hrs. Nobody knows anything I asked. Security was lazy. They cant even pick up papers that fell on the floor. Your life doesnt seem to be important there. Avoid this hospital at all cost

Brassine Marie

(Translated) I had a small operation and a plastic surgery. I thank the surgeons and nurses very much for their very good work, their welcome and their moral support. A big thank-you ! ???? (Original) J’ai subi une petite opération et une plastie. Je remercie beaucoup les chirurgiens et les infirmières pour leur très bon travail, leur accueil et leur soutien moral. Un grand merci ! ????

Tania Islam

Very good kind all stuff

Carole Descoteaux

(Translated) I work there with pleasure! (Original) J'y travaille avec plaisir!

Michel Pilon

(Translated) Thank you for a well done childbirth. This is not always the case in hospitals, but I have experienced one of the most beautiful moments of my life. I encourage people who have good experiences in the health service, as well as those who are not, to think about sharing their comments. Often we are very critical of public services, perhaps with good reason. But they also do good things and sometimes I tell myself what would we do without all the caregivers who are there for us despite the administrative problems ... Mr Pilon (Original) Merci pour un accouchement bien mené. Ce n' est pas toujours le cas dans les hôpitaux, toutefois j'y ai vécu un des plus beaux moment de ma vie. J'encourage les gens qui vivent de bonnes expériences dans le service de la santé tout comme ceux qui en ont de moins bonnes, à penser à partager leurs commentaires. Souvent on est très critique envers les services publiques possiblement avec raison. Mais ils font aussi des bons coups et parfois je me dis que ferions nous sans tout ce personnel soignant qui est là pour nous malgré les problèmes administratifs... M. Pilon

Jack

(Translated) I am very disappointed that today from April 12 the parking accessible by rue Sanguinet can no longer accept used cars or transport made by volunteers for users with a major medical problem. In the new parking lot, it worked a long way for customers and often people with reduced mobility or who need a wheelchair, very bad decision, for me the customers are more important, this morning with the time to find a wheelchair none at the PC, none at the PB and none at the PA It took me 45 minutes from entering the parking lot to get to the meeting point on the 14th. (Original) Je suis très déçu que aujourd'hui a partir du 12 avril le parking accessible par la rue Sanguinet ne peut plus accepter les usagés ou les transports fait par des bénévoles pour des usagers a problème médical important. Dans le nouveau stationnement ça fait très loin a marché pour la clientèle et souvent ce sont des gens a mobilité réduite ou qui ont besoin d' un fauteuil roulant très mauvaise décision , pour moi la clientèle est plus importante, ce matin avec le temps de trouver un fauteuil roulant aucun au PC, aucun au PB et aucun au PA ça m'a pris 45 minutes depuis l' entré du stationnement a me rendre au RDV au 14 ième.

박원영

Staff is not friendly cause they dont want to talk people and Im waiting about 7hours and I dont want to give 1star My score is -5star

Sophie Caldwell

I gave birth here almost 3 yrs ago and one nurse while I was going through labor told me to stop screaming I almost punched her, I got her replaced and the rest of the staff was amazing

Crystal X

The Worst! I give up on health care in Montreal. I waited for 6.5 hrs and left. When I politely asked what place I was in , the nurse quickly shut me down and wouldn't even answer a simple question. I just wanted to know if I can take Advil for the pain!! I was there from 5:30pm-12am. If you speak only English, go to a hospital in the west. Also the staff seem snobbish and need to remember they're there to help sick people not to gossip. A homeless guy was obviously in pain but they were just yelling at him. At one point they kicked him out because he was drinking. He came back 4 times by ambulance. He was difficult but they need training in how to deal with certain situations. The security guard on duty was really nice. They need to make him a front end nurse.

Overt Diver

I've been waiting for 9hrs and counting. I've seen better facilities in most of the third world. I have probably become more ill from just being in their facilities. The cleanliness of the establishment was a remminant of what you would expect from a colonial veterinarian hospital.

themightyfishhooks

Some of the staff here seem to have real contempt for non French-speaking people. I have worked in hospitals, so I understand the burnout and the stress of being understaffed, but this is really messed up. I was waved away with a dismissive hand gesture and told several times “SOIS PATIENT!” by a receptionist when I was trying desperately to ask which selection to make when choosing a number at the electronic kiosk. It was a bad start. The nurses in triage are good, but another nurse walked away from me after giving me a lot of information in French, upon my response “Mon francais est terrible. Desolee.” Another patient explained what she had told me. The nurse did not even attempt to explain. DO NOT GO TO CHUM IF YOU DO NOT SPEAK FRENCH. YOU WILL BE TREATED SO POORLY. They have a vendetta, and it will effect your health. I waited 8 hours and never saw a doctor. I had to leave because I had not arranged pet care. The speakers announcing patients names are not loud enough, so while you are stressing about your medical emergency, you can also expect to feel nervous about missing your turn. This is for everyone, not just anglophones. French-speaking people were complaining about not hearing their names being called, too. They need to fix that, because the staff seem very bitter. They seem to lack the resources which allow for communication and compassion. I was referred to the ER by a doctor at a clinic, for the record, and had a written referral explaining possible diagnosis (fairly serious serious condition, if that is indeed the case). It didn’t matter. Avoid this ER. It will make you feel a lot worse. I am seeing a lot of other negative reviews left by anglos and non whites, too. I wonder if this indicates a deeper problem, one which clashes with universal medical ethics.

Charles S.

My step father was admitted to emergency a couple of days ago, and I was amazed and even shocked at how helpful and friendly the staff was. Compared to other hospitals this was refreshing!! The nurse even said thank you after talking for a few minutes with my step father. In other hospitals they just ignore you. There is also a surprising level of bilingualism. In fact a couple of times the staff switched to English. All in all, I am favorably impressed.

James Bernard

wait so long and no parking place.

Marie Claude Deneault

(Translated) Very well done (Original) Très bien fait

Robin

(Translated) Shameful hospital. It may be new, the quality of care and organization is catastrophic (especially if you come from Europe, do not forget that the health system here calls for money before care). The only star goes to the nurses who generally do an excellent job. Doctors are only interested in the financial aspect. (Original) Hôpital honteux. Il a beau être neuf, la qualité des soins et l´organisation est catastrophique (surtout si vous venez d´Europe, n´oubliez pas que le système de santé ici appelle à l´argent avant les soins). La seule étoile va aux infirmiers qui font dans l´ensemble un excellent travail. Les docteurs ne sont intéressés que par l´aspect financier.

Marcio Flores

Kind staff, efficient service, great installations and equipment.

Christophe Sabattier

(Translated) Clean hospital, single room for all patients, customizable menu for patients, competent doctors. Best hospital I have ever seen. (Original) Hopital propre, chambre individuel pour tous les patients, menu personalisable pour les patients, médecins compétents. Meilleur hôpital que je connaisse à date.

Eric Pellerin

(Translated) Very good doc but the first time 17 hours waiting for me to make another appointment and since I see the doc at two weeks and not once the appointments have been on time and even twice 5 hours later I have notice that the earlier the appointment is, the more you expect really unpleasant (Original) Très bon doc mais la première fois 17 heures d attente pour me faire remettre un autres rendez vous et depuis je vois le doc au deux semaines et pas une fois les rendez vous ont été à l heure et même deux fois 5 heures plus tard j ai remarquer que plus le rendez vous est tôt plus tu attends vraiment déplaisant

valerie nantel

(Translated) Excellent service! For my day surgery and for my orthopedic follow-ups, everything is perfect. New hospital at the cutting edge of technology, competent and friendly nursing staff attentive to the patient. Clean and efficient hospital. (Original) Excellent service! Pour ma chirurgie d'un jour et pour mes suivis en orthopédie, tout est parfait. Nouvel hôpital à la fine pointe de la technologie, personnel soignant compétent et sympatique à l'écoute du patient. Hôpital propre et efficace.

Eric Bérubé

(Translated) A super well organized modern university hospital Sanitary instructions respected (Original) Un hôpital universitaire moderne super bien organisé Consignes sanitaires respectées

peter jones

I was impressed with the system that you register with on arrival, very easy to understand and use ( I hope other hospitals adapt this method). My appointment was prearranged prior to my visit, waiting time was about 15 minutes. The installation of a monitor for PH Metrie oesophagienne was performed by Benny Eouani she was attentive caring and commuicative, what a great experience for me, Next day I had the monitor removed by Benny Eouani , was on my way home after 15 minutes. Impressed YES Thank you

ching goy

Staff are amazing, very nice place - had my back surgery and they took care of me. Thank you so much.

melanie lemay

(Translated) Been for one day operation and just wow the nurses and the doctors will be how to reassure you and make you feel alright nothing bad to say (Original) Jai été pour opération d'un jour et simplement wow les infirmières et les médecins ser comment te rassurer et te faire sentir allaise rien de négatif à dire

King Power

I've been there and won't go back. I had to wait many hours (+7H and it wasn't crowded) until I change to another hospital which they right away diagnosed a serious problem and did an emergency surgery as I was heavily suffering. (Less than 1H in a lesser state of the art facility but with professional staff) If you have a medical problem, I would suggest you consult another place. They do offer super food but that's not a priority when you have a serious ailment or injury. Not to mention that those who work there some have trouble in both official languages and the security lacks good judgement. Feels like you're in a border control office with cold, rude or sleepy guards and staffs. (Literally sleeping) For a futuristic medical facility, it does have many issues which doesn't reflect the technological pitch. * Compassion, communication, professionalism and faster execution of diagnosis and treatment are expected every day from the most expensive hospital ever built in Canada. That's just the norm.

John Han

Very kind staff and short wait time. Can't complain!

Elijah Cesarone

Fairly quick for a ER visit. The nurses and doctor I spoke with did an amazing job!

Kat Chee

Got an colonoscopy and gastroscopy. Very nice staff, excellent service, high tech hospital. Excellent doctor !

Quentin Bernard

(Translated) Exceptional service, we went there for a birth. Very knowledgeable and courteous staff, state-of-the-art facilities. Comparing to another hospital where our first was born was heaven compared to hell! In short, if you have the chance to get treatment there, don't go anywhere else! (Original) Service exceptionnel, nous y sommes allé pour une naissance. Personnel très compétent et courtois, installations ultramoderne. Comparer à un autre hôpital ou notre premier était né c’était le ciel comparé à l’enfer! Bref si vous avez la chance de vous y faire soigner, n’allez pas ailleurs!

Seacam Pal

(Translated) After talking to the nurses who take care of my father, I was given permission to visit him as he is at the end of his life "Only patients at the end of their life can receive visits. THIS IS FALSE! NO VISITS! NOT ACCEPTED UNDER ANY CONDITIONS. I am refused access to the hospital due to COVID-19. I wasted my afternoon traveling downtown Montreal, lost my money for parking and can to be, the most important, lost my father who will undoubtedly die ALONE. !! A LITTLE HUMANISM PLEASE! (Original) Apres avoir parlé aux infirmiers qui s'occupent de mon père, on ma donné la permission de le visiter vu qu'il est en fin de vie" Seuls les patients en fin de vie peuvent recevoir des visites. C'EST FAUX! AUCUNE VISITE N'EST ACCEPTÉE SOUS TOUTES CONDITIONS. je me fait refuser l'accès à l'hôpital à cause du COVID-19. J'ai perdu mon après-midi à me déplacer au centre ville de Montréal, perdu mon argent pour stationner et peut être, le plus important, perdu mon père qui mourra sans doute SEUL.!! UN PEU D'HUMANISME S.V.P!

Benjamin Brodeur

We are here for severe lower back pain. The hospital don’t provide a bed for us. We came here in the morning, and We waited here for 4 hours, still can’t see a doctor.

Reham Ragab

Yesterday, I had VNG test at ENT clinic there(9th floor) My experience there was very good and the the technician was very nice and proffesional Although this test may scares a lot of people, I could do it in peace within just 45 mins. In addition, I had NO waiting time Thanks to god and thanks to the mentioned staff

Johnny McGill

(Translated) Very unpleasant to walk along the street Sanguinet crowded with SMOKERS. you are insisting. The escorts, you monopolize the armchairs for the patients. A little to know how to live. Hygiene: Some of the users of the CHUM emit an unpleasant odor when it is not odors. Have you ciborated it? Some of you impede the cigarette wash your laundry. Quality of care: ok. (Original) Très désagréable de longer la rue Sanguinet bondée de FUMEURS. vous empestez. Les accompagnateurs, vous monopolisez les fauteuils pour les patients. Un peu de savoir vivre. L’hygiène: Certains des utilisateurs du CHUM dégagent une odeur désagréables quand ce n’est pas des odeurs. L’avez-vous ciboire. Certains d’entre vous empestez la cigarette lavez votre linge. Qualité des soins: ok.

Valentin Bigeon

(Translated) "Emergencies" which bears their name very badly (Original) Des "urgences" qui porte très mal leur nom

Josie Perri

My only complaint is the indoor parking. I am not a stupid person, but it took me 20 minutes to find the exit !!!!!! I just kept going around in circles..THE SIGNS ARE NOT WELL MADE AT ALL. I had to wait for someone to exit so I can follow them. I was getting very frustrated!! Please make the signs clearer !! If it says "sortie", make sure there is a sortie!!

Jfpilon68@yahoo.ca Route67

(Translated) From emergency to orthopedics and operating theaters. I have nothing but praise for the CHUM. Top young and professional. Thank you to the doctor M-E Bolduc and a special mention to the anasthesist Maxime in the operating room ????You make the difference. Jean-Francois (Original) De l'urgence en passant par l'orthopédie et le bloc opératoire en chirurgie. Je n'ai que des éloges pour le CHUM. Top jeunes et professionnels. Merci au médecin M-E Bolduc et une mention spéciale à l'anasthésiste Maxime au bloc opératoire ????Vous faites la différence. Jean-François

Chris Horrell

So my wife had a hysterectomy at this hospital,worse service ever.appaoint was at 7am but she only got admitted after 12pm.after the surgery while she was heavily sedated they gave her medication and injection instructions.as i told i would be there at 19:25 she told the staff and yet she came down 30 mins later only to find out they never gave her medication onky a prescriptiin which the closest pharmacy was over a 30 mins drive.if you can avoid this place do it.trash service

Ogy Zlatev

I have a sever lower back injury and can't walk and the staff are treated it like less than nothing not examining me and not helping or resolving anything, actually made it worse by moving me too roughly and they're solution was just more pain killers, no x-rays nothing. Eventually they just told me the doctor won't see me anymore. It basically criminal. My back is still injured and I still can't walk.

B C

garbage. Came at 3 p.m. , by 2 a.m. i still didnt see any doctor, and by the looks of it, it was still gonna take a while. They forced me to waste those 11 hours for nothing, because if I leave I will have to start all over again. i had a serious condition that really required medical supervision,but unless you have high body temperature or blood pressure you gonna be slapped to the end of the waiting line. I observed some people who came hours after me and then left hours before I finally decided to give up. Unless you have a life threatening condition dont even bother with this shitplace, just got to a closeby medical clinic even if you have to throw in a little cash

Linda Sears

(Translated) The welcome is warm, the staff in general are excellent but what I find deplorable is the exorbitant price of parking. It is shameful! (Original) L'accueil est chaleureux, le personnel, en général est excellent mais ce que je trouve déplorable est le prix exorbitant du stationnement. C'est honteux!

Vanessa S.

(Translated) Thanks to Dr Loungnarath !! (Original) Merci au Dr Loungnarath !!

André Albert

(Translated) I was there for a broken inch, 4:30 p.m. later I still haven't seen a doctor ... I'm changing hospitals (Original) J’y suis été pour 1pouce cassé, 16h30 plus tard je n’ai toujours pas vue de médecin… je change d’hôpital

Marc Lachance

Been here for 4 days and barely ate,big budget a giant screen t.v in the room, but they forget to feed you , then they bring you something that they found in the back of the fridge and don't even bother to heat up the soupe,showed up twice for an operation and cancelled twice because of no commucation , hospital is understaffed what sad is I'm stuck here and have no choice to come back for follow up,if you can avoid this place

Iman Niki

Nurses were dumb. Doctors worst waist of time

Dominic Young

The service at this hospital is terrible I spent 10 hours here today n never seen a doctor. After been drop there by a ambulance I got so fed up n left N went somewhere else How do you have one doctor on staff all night

Montassar Abdelaali

(Translated) to my sore throat which lasts 7 days, is added a pain in the chest. I go to the emergency room at 11 p.m.! waiting room empty in 2 minutes I see the nurse in 5 minutes electrocariogram. the Covid 19 antigen test is negative but I am placed in an isolation room! the time to see with the doctor to probably get his approval to do a PCR test (new procedure and this confirms that the antigen test is not reliable). after more than 6 hours of waiting in this isolation room: still no doctor no covid19 test. we put my life at risk because we place patients who are waiting for their results! in short if you do not have the covid you will have it during the wait! I ended up leaving. After all, I am negative on the 3rd antigen test. As for my symptoms, thanks to the existing system: we learn to treat ourselves again as in the 18th century. at 6 am I leave the emergency room, hoping that I am not dragging junk. It is not a place for healing. no longer a shelter for the homeless. otherwise the staff are super welcoming but no doctors! What's the point of all this building? (Original) à mon mal de gorge qui dure 7 jours, se rajoute un mal à la poitrine. je me rend aux urgences à 23h! salle d attente vide en 2 minutes je vois l infirmière en 5 minutes electrocariogramme. le test antigenique Covid 19 est negatif mais on me place dans une salle d isolement! le temps de voir avec le medecin pour probablement avoir so approbation pour faire un test PCR (nouvelle procedure et ca confirme que le test antigenique n est pas fiable). apres plus de 6 heures d attente dans cette salle d isolement: toujours pas de medecin pas de test covid19. on met ma vie en risque puisque on place des malades qui attendent leur résultat! bref si tu ne l as pas le covid tu l auras durant l attente! j ai fini par partir. Apres tout, je suis negatif au 3eme test antigènique. Quand à mes symptome, grace au systeme existant: on reapprend à se soigner comme au 18eme siecle. à 6 heures je quitte les urgences en esperant que je ne traine pas de cochonneries. Ce n est pas un lieu pour se soigner. plus un refuge aux sans abris. sinon le personnel sont super accueillants mais pas de medecins!ca sert à quoi tout ce batiment?

Chris Hahn

Summary - Can not provide emergency care in English and it is a real problem.I get the language state here but this a main hospital ER and there are over a million anglos in the greater area. At some point people are going to die because of this. Full Review - So, first of all I was at the ER with my Partner and there was some pluses. 1. Wait time to go in and be discharged was in total under two hours. (Partner was pretty ill, which I assume helped) 2. Doctor tried to be as helpful as he could. 3. Quick follow up from a referral. Now the cons. 1. No English support from either the triage nurser or the doctor on call and the attending nurse. It left us feeling very uninformed and was oddly scarry. 2. Very rude staff, one Registration nurse asked us why we did not speak french ( While my partner was crying in pain) 3. Very dirty for a new hospital(poop on the seat and floor of the bathroom in the room we were taken to and rotten fruit left on a seat in the ER waiting room for ex) We arrived at the hospital at 3:00pm on a sunday, my partner was having severe bloating and had vomited up some blood. She had been having some issues with her IUD so we figured it might be related. When we arrived, the triage nurse did not speak any English. We are both Anglos (we moved here a few months ago) and so they brought in a translator. We asked to see a different nurse but none of the triage nurses working spoke English well enough to converse. The translator was in no way a medical professional and had not heard of an IUD. We had to google it to show her, it was very awkward moment. In addition the nurse could not see very well and had a magnifying glass, she misspelled both the first and last name of my partner as well as got her birthdate wrong despite it being on the health card. After Triage we had to wait a bit longer to get checked in as there was only one nurse who could really speak English well at the desk. He was quite rude and at one point asked why neither of us spoke French. A very non relevant thing at the time, at least for my partner and I. While waiting security was removing a homeless woman who was there and was escorting her out to the ER waiting room with her pants around her ankles and a broken garbage bag of clothes falling all over the place. They escorted her to a bathroom and demanded she get changed and leave, she was in there for 30 mins crying very loudly before yelling a bit. Nothing was done to help the situation. The security were very rude to several other people in the ER as well, basically anyone who looked to be of a transient state. I understand the area and I do realize they have issues of this nature but my god, they treated people so badly, it felt as if I was not in Canada. Once we were called to go in, we were taken to a room that had not properly been cleaned. The bathroom has fecal matter on the seat of the toilet and floor, a dirty glove by the bed, in general it was just dirty. A nurse asked my partner to change which is when we found the poop in the bathroom. The doctor came and performed an ultrasound with an attending nurse, both spoke only in french for about 10 mins. When they finished, the doctor did his best to explain what he found in English and was helpful but he was clearly not well versed enough to converse fully. In general I have heard a lot of horrible stories about Quebec healthcare but I was just more shocked at the language barrier even at the hospital. I suppose next time we will have to go to Jewish General if we want to actually understand what is happening. Going here if you are an anglophone makes the experience fairly awful if not a bit scary. In general the place is kinda dirty and security is incredibly rude. I would not feel safe here if I was extremely ill and on my own.

Ensieh Tabibi

(Translated) I had Dr Nikolis operated on and he did a very poor job. He didn't do any follow-up after my breast reconstruction surgery because of my cancer and he did his job really poorly. I am very uncomfortable and cannot exercise or move my arm easily. I do not recommend this establishment. I decided to go see a lawyer (Original) Je me suis fait opérer par le docteur Nikolis et il a effectué un très mauvais travail. Il n'a fait aucun suivi après mon opération de reconstruction de sein, à cause de mon cancer et il a vraiment mal fait son travail. Je suis très inconfortable et je ne peux plus faire d'exercice ou bouger mon bras facilement. Je ne conseille aucunement cette établissement. J ai décidé aller voir un avocat

Sabrina Stocker

Ridiculously long wait times for the emergency even when they are less busy

Gerald C

I was here for an urgent medical attention with my wife for 2 days...a brand new reference hospital, the staff are very welcoming, great listeners, quick to react to an emergency situation, a thorough follow through treatment by the treatment team - pabs, nurses, physicians, technologists and administration, ensuring patients' comfort and most of all wellness. Tests results were out in no time (short turnaround time) even though emergency running at 195%. Kudos for the hard work

Anne Champoux

(Translated) Fast service. I did not even wait 1 hour in the emergency room. The staff was smiling and in a good mood :) I managed to have an appointment for an ultrasound in less than 1 week. I'm satisfied! (Original) Service rapide. J'ai attendu même pas 1 heure à l'urgence. Le personnel était souriant et de bonne humeur :) J'ai réussi à avoir un rendez-vous pour une échographie en moins de 1 semaine. Je suis satisfaite!

Elizabeth Robinson

This is a very professional, caring, clean hospital. When my husband was told by MUHC they didn't know what to do with his cancer the surgeon at the CHUM took him on, and 13 months later he is still alive. They provide ALL resources necessary, and truly care about their patients. This is the way health care ideally is delivered. Bravo, CHUM!

Rachid Doudo

(Translated) Very nice hospital, very modern, very design and technological. However, waiting 10 hours in the emergency room before seeing a doctor is unacceptable. Security guards harass patients to prevent them from lying down or resting during the long wait. No matter what your condition or how badly you are suffering, you will not be entitled to any comfort. This place is inhuman. (Original) Très bel hôpital, très moderne, très design et technologique. Par contre, attendre 10 heures à l'urgence avant de voir un médecin est inacceptable. Des gardiens de sécurité harcèlent les patients pour les empêcher de s'étendre ou se reposer lors de l'interminable attente. Peu importe votre condition ou le mal dont vous souffrez, vous n'aurez droit à aucun confort. Cet endroit est inhumain.

Riku

I left after 4 hours of waiting. Another patient had waited 12 hours.

Croco All

(Translated) They lost my blood samples. So I had to come back for a rerun. I had a new appointment and was supposed to take priority. I waited 2 hours. Several people complained about the logistics. The staff try their best, but the management makes the experience unpleasant. (Original) Ils ont perdu mes prises de sang. J’ai donc dû revenir pour une reprise. J’avais un nouveau rdv et j’étais supposée passer en priorité. J’ai attendu 2h. Plusieurs personnes se sont plaintes de la logistique. Le personnel fait de son mieux, mais la gestion rend l’expérience désagréable.

Guylaine Decoste

(Translated) Excellent team in Neurology at 13 th North "The place" to treat Parkinson's (Original) Excellente equipe en Neurologie au 13 ieme Nord "La place " pour traiter le Parkinson

Camila M

The service in this place is pathetic. Someone could be dieing (which they almost did) and they still didn't treat him at the time of his arrival in the urgency room.

Carolina Cuello-Oderiz

More than 2 hours of waiting. Calling only in French. After that, the ER prescribed an antibiotic for a presumably staphylococcal skin infection. I made noticed her that my husband had 160-110 of blood pressure. She said that we should check with our GP ( that we don’t have) but still and I quote:” it does not matter if you have hypertension for 20 years”. The antibiotic prescribed was amoxicillin clavulanic which is totally wrong for a skin infection with suspicion of staphylococcus and moreover she prescribed a high dose (pneumonia dose!). My husband has no improvement with the treatment (naturally as the diagnosis and management is wrong).

Rik Ravelli

One of the worst hospitals you can go to. No one knows what they are doing, you are send from the 1st to the 3rd floor and back the whole time. Not to mention the hours you have to wait before you get help (12 hours at emergency). Be smart and choose another hospital.