Bad customer service.
My wife had a gift card which I bought from Head to Toe as a birthday gift for her. She used portion of the gift card for a pedicure and booked another appointment for last Thursday at 9.30 AM. She was 5 minutes late (got there at 9.35) because she had to take the city bus to get to downtown. The person who was at the reception claimed that her appointment was at 9.15 and she is late therefor her appointment is cancelled. My wife tried to explain to the lady that she was 5 minutes late because she had to take the bus. She also confirmed that she booked the appointment for 9.30, not 9.15. We always make sure that we write down our appointment details on the calendar, We double checked it again, the appointment at Head to Toe is 9.30 am. The lady then said even if the appointment was at 9.30, my wife is still 5 minutes late and they can't do the haircut. While they were having this conversation, the hairdresser who was supposed to do my wife's haircut, said she is unable to do the haircut since she has another appointment for a hair colour at 9.45. There was no point of arguing that my wife's appointment was at 9.30 because the staff didn't want to help at all and they were rude. My wife was crying and very upset when came home. Her only fault was that she was 5 minutes late.
I am so angry that this happened . The gift card was a birthday present to her. How embarrassing that my wife had to go through this.
This is something that I am not going to forget. I will make sure that I will talk to every person I know about this incident.
I'm gonna forget about whatever money left in that gift card. Will NEVER EVER return to this place.