I went in for a full head colour. I saw Ebony. While the colour itself looked beautiful, when I got home, my son pointed out to me that I had a HUGE blotch of colour (RED AND COPPER) on my left temple near my eye that ran all the way to my cheekbone in a crescent shape. I hadn't noticed it at the salon as it was covered by my somewhat longish hair. I also had a distinct line of colour along my hairline above my forehead that I also did not notice until I got home as I had my glasses off at the salon as per the stylists request. So I tried washing my cheek/temple but it would NOT come off, despite scrubbing it to the point of skin irritation. So I called the salon to tell them what happened and all I was told was "it will come off EVENTUALLY". Eventually? What does that even mean? Days? Weeks? Months? I wasn't happy with that response! Then the person on the phone (I think she said her name was Sophie) put me on hold to go find out what to do about it. Then she came back and said "my colleague says she has had success with Dawn liquid soap". Good for her! I don't use Dawn and shouldn't have to go out and buy it! Then when I told her I had already tried MY liquid soap, she put me on hold again and this time she came back and said to try "whitening toothpaste and baking soda". I told her that I would not and should not have to do this if Ebony had done it right to begin with! Then I told her that it seemed like she didn't care and wasn't taking my concern seriously. So she said at that point "sorry this happened to you ". That was it! No offer of a slight discount or a refund, or anything. Yet they have posted all over the salon, little notes saying "if we make a mistake we will make it right". (I am paraphrasing).
If that is their idea of customer service then I am taking my business elsewhere.