Short form: Messed up my hair severely, did not listen to what I wanted, Do NOT recommend
I went here to get my hair dyed balayage and cut before a trip. When I first walked in I was asked if I was there for facial waxing, after I said no then they proceeded to ask my name and help. So after feeling humiliated, I met my hairdresser. I showed her pictures of what I was wanting and she said she could do it no problem.
I went in with natural hair. I explained my hair chemistry to her. After around 5 hours of dying the photo is the result. I went in wanting my natural hair as the lightest color. Halfway after she made my hair a mess of blonde and brunette, I asked if she thought it looked like the inspiration photo. She said yes, clearly having no idea how to do my hair. Only after I started to get upset on how she did my hair did she then decide to darken my roots and "pull" the color down with a comb instead of the typical painting with a brush along the sides.
You can see what I left with. I left with bleached hair that was wrecked. I wanted to avoid bleach, hence the darker dye. My hair is still damaged from this. After taking the night to calm down, I emailed the store owner. I only got a refund (paid because I didn't know what to do at the time) after I broke down to the owner. They would not give me a solution, I had to request it. I do not recommend going here. I would give 0 stars if possible.