I went here for eyelash extensions because there was a promotion on the service. I suppose that was my first mistake: If it's not their specialty, it's probably a bad idea.
1) When I arrived 15 minutes early I was told by Lisa, my assigned lash technician, that I was 15 minutes late. I booked the appointment the day before with the receptionist and she evidently mixed up the times.
2) She also mixed up my services: She recorded refill instead of removal+full set, which I was also quoted pricing for. The client with an appointment following mine was contacted and luckily she had to cancel.
3) If your height is > 5'10" prepare to be extremely uncomfortable. I had to remove my boots, which had a slight wedge on them, just to be able to fit on the bed in this tiny room. Throughout the entire service my feet were pressed flat against the wall!
4) In the years I have spent getting my lashes done, never has the technician pulled my eyelid in different directions, or moved my head side to side in order to apply an eyelash.
5) When I eventually managed to fall asleep, someone playing music on their phone walked into the room, waking me up. When they didn't leave immediately after they received whatever information they came for, I had to clear my throat to indicate that they should... and to take their music with them.
6) The adhesive product that was used to bond the eyelash extensions is very toxic and began to burn my nostrils. It reminded me of the product that was used back in 2011 when I first started getting eyelash extensions before better options were available.
7) When the job had been completed, I - not the technician - was given the task of holding a fan, so the glue could dry.
8) The job itself was unimpressive, especially for 3D volume, it looks like a classic set. I get eyelash extensions primarily so that I won't have to put on eye makeup most days... but you can hardly see that I have the extensions... and I don't mean that in a "natural-looking" kind of way.
The worst part about my visit? That Lisa did not even bother to ask me if I was happy with her work or try to improve upon it when she noticed I was visibly disappointed. Now I have to find another lash salon to fix this set.
Less one customer.