Reviews of Milano's Family Hair Salon (Hairdressing)

Aaron Petti

Best haircuts in Niagara Falls for the past 40 years.

Markelin Brushtulli

Clean and professional environment

Katelyn Amber

Amazing place hair dressers are more then experienced and always friendly! Always get my hair and eyebrows done! They are always thorough and take thier time! Always follow proper procedures and is very clean and sanitary!

Charlie Morgan

The owner is super friendly, easy going and overall lovely woman to talk with!

Leanne Coleman

My entire experience at the salon was wonderful from the minute I walked in all the way up until I left. Not only was I blown away by how friendly the staff was but I I was so happy with my hair that I came back with my daughter the same day. We will be back for sure.

Amber Jack

Very happy with their work!!

anne lanzy

Great service, great stylists, amazing people. Every time I go in there, I feel like family. These ladies are awesome at what they do! I've been going for 13 years. Fair prices.

Peter Kal

I have been to many barbers and hair salons in Niagara Falls over the past 20 years. It was always a struggle to find a place that could cut my hair just right. At Milano's I have finally found a place that I can trust to do my hair right all the time. Special shout out to Tracy who always does my hair exactly the way I like it.

Amanda Gibson

Took my son for his first haircut. They were so sweet and accommodating. He's been back for a second one since and no tears either time. So professional, I can't recommend them enough!

Kraai Eclipse

Awesome

Trisha Jean

Great cut, got just what I asked for ????

Jessica Paige

Went for my eyebrows, and the woman missed hairs, and didnt do in between my eyebrows, and didnt wipe off the wax after we were done. Definetly would not recommend for eyebrow waxing!

Irene & Jim Fisher

I and my entire family have been going to Milano’s for over 20 years. I feel like part of the family. Hairstylist are all friendly and I have always been pleased with haircuts from Beth, Clara( previous owner) and Tracy ( current owner). All are excellent! The salon is always extremely clean and now they are following all the health guidelines with Covid 19.

Caroline Kizlinsky

Great staff

Lacey Phillips

Was our first time there today, took my daughter for her first hair cut and Jenn did such an awesome job and she was really fast, then she gave me a quick cut aswell which I was also happy with. So thank you Jenn for making my daughter's first hair cut a great experience she absolutely loves it now that we are home ????

Judy

I have been going to this hairdresser for 5 years. They are fine. I like Beth

Laura Legros

My daughter and I have very thick hair not easy to cut. Many thanks to both of yous for taking the time to listen to what we wanted. Great service!! Awesome staff!!

Diane Brown

Very pleased with my first recent visit to Milano's. Thank you Jennifer; great cut!!

Christine Buksbaum

I've been going to Milano's for years and my mum went there for many years before me until she passed away and have always found it a positive experience under both the current and the previous owner. Thanks so much!

Steve Wiseman

Great place for a buzz cut at a good price.

John D

I came into Milano's feeling pretty low today by the time i left could not help but feeling loved , i read the last review don't know what that was all about but i think some people just like to complain to make themselves feel special

Ashley Earle

Clearly the owner needs an education in customer service and satisfaction, and does not need business she must be completely financially set.... a little lengthy but worth the read! I called on January 9th to book an appointment for January 13th 2020. I provided my contact information and asked that if there were any issues with the appointment that they notify me as I worked nightshift on the 12th and would be coming after my shift, my number was confirmed and that was the last I heard. On Monday morning I arrived to the shop and advised the woman on staff that I had a 9 AM appointment at which time I was told that my stylist had not been feeling the best and that she may not be in but she would try to confirm. I waited until 9:15 and with no answers I left the shop and requested that the owner call me to discuss the situation, I was told that the owner would be in at 1 PM. I woke up from my nightshift at 3:00 PM and called the shop, no answer.... I waited and tried back at 4:15. I spoke to the stylist that was originally supposed to do my hair and she told me that the owner had changed her schedule and she was not scheduled until the afternoon and that the bookings should not have been made. I provided my number again (it was captured incorrectly the first two times) requested that the owner contact me. At 4:30 PM the owner called and advised that she had called the wrong number this morning upon her arrival and left a very lengthy message for Todd.... I am not Todd. During the call we discussed the situation she placed the blame on me, the stylist that took the appointment and the stylist that I was booked with. She accused me of attacking her and refused to take any responsibility for her salon. I asked how we could come to a solution for this matter as I am a stylist by trade just no longer in the industry. She checked the schedule and nothing worked with my work schedule and my children's schedule for at least two weeks I asked her what the solution was as I had been to a different stylist at this shop in the past and I had to go back as she didn't get all the way to the roots on my color job so I was leary about trying a different stylist. The owner proceeded to accuse me of blowing the situation out of proportion and being unreasonable. She continued to state that I must not have been in the hair industry for very long as I clearly had no idea that these things happen. I explained to her that the salon I worked in was obviously more concerned about their clientele and had a higher level of customer service skills than she was capable of. I will not be back if my stylist moves to a different salon then I will follow her but I will not give Milano's any more of my hard earned dollars. Even a simple apology and I completely understand your frustration would have been better than the way I was treated for their neglect and inaccuracies.

Shelley Copithorn

I discovered Milano's a couple years ago. Im so glad I did. I absolutely love my hair! Great customer service. Very professional. I won't go any where else. I will definitely be bringing my Granddaughter when she's old enough

Gayle Sheldon

Very reasonable rates and great people.

Jasmine Patterson

Very good service, They made me feel very comfortable and at home. I will be back.