I booked an appointment for my 12 year old daughter. She wanted to get her hair lightened for summer. We were so grateful that they were able to fit us in, they were booked up, but got a cancellation. upon arrival my daughter told the hair dresser she had a picture on her phone of what colour she was hoping for. The hair dresser, Tammy spoke in a patronizing and abrasive manner. She said, 'that colour? Do you know the up keep and time that's going to take?' My daughter being 12 was not emotionally equipped to respond to Tammy's scolding, and because she has manners, certainly wasn't going to match the rudeness that Tammy was exhibiting. She felt like she was getting in trouble. I interjected and told Tammy that my daughter is not a hairstylist so she does not know the required time an effort required, so instead of speaking to her this way, please explain to us what colour she can do in the time that she has. Tammy said she can do it but it will take 4 hours and it will cost. I asked her if she had 4 hours to do it and what it would cost. She said, 'I have the time and it would be $150.' I told her that is the price I had anticipated, so we can go ahead. While showing my daughter the colours available she continued to be rude. All my efforts to soften the conversation went unnoticed and Tammy continued to behave in an annoyed abrasive way, grabbing my daughters hair and saying, 'well I'm going to cut this hair before I do all this dying.' Once she left the room, I looked at my daughter who was on the verge of tears, I asked her if she wanted to leave and she said yes. I told Tammy that we going to leave, that she freaked out my daughter and that typically when you go to a hair salon you should feel like you are in a friendly environment that makes you feel happy and beautiful, and this was not the case here. So in summary, Tammy made us feet that she didn't want to do my daughter's hair and certainly did not want my business, ironically the up-keep of the colour could have been a great opportunity for more business and a long term client. I feel like we got pulled into the tail end of Tammy's bad day and this kept her from being kind. I was going to book another appointment for my other daughter but based on this treatment, we won't be back.