I've been to Epic Hair Studio three times now, usually for a tape-in extension lift and trim. Last time I went to the studio, they charged me $276 for extension application (they did not need to be removed) and a dry cut (no wash or style). They had told me that the hourly rate was $150. I hadn't been in the studio for more than an hour and a half- much of which was taken up by the stylist answering calls/chatting about her trip to Austalia and 1/3 of which was spent on the cut, which should have been charged at a flat rate and not an hourly rate. The price was absurd and didn't make sense, but I paid the fees without confrontation because I had been there in the past and always enjoyed the service and prices. Plus the stylist seemed nice and let's be honest, we all know what it's like to work commission.
Earlier this week, I went in for another extension lift. The owner had confirmed my appointment the evening before, stating 10 am as my appt time 3x throughout the email chain. I drove 40 mins for my appt, only to find out that the store was closed and didn't open until 11. I tried to call, but no one answered. The earliest anyone called me was 10:45 am- they left a voicemail saying that they don't open until 11 so they weren't sure what the confusion was about. About a half hour later, the owner realized her mistake and emailed me apologizing, saying that she forgot their new hours. Personally, I don't think it's reasonable for a business owner to forget their hours- and confirm the incorrect appt time less than 12 hours before. The only accommodation they ended up offering was for me to come in for the same service, for the same price, after having waited around for an hour. As a shift-worker in the Canadian north, I was pretty irritated to waste several hours of the little time that I have at home. The service offered at this salon is okay, but nothing that can't be found elsewhere at a cheaper price. Overall, I've found the staff to be unaccommodating, unreliable and disorganized.