I don't normally provide reviews, but everyone has insisted after seeing the before/after of my hair that I should. So here is what happened: I went to get my hair done for a wedding 2 weeks ago. I have never been to this salon prior to that day. I did let the lady who curled my hair know that my hair is fine and hard to curl but my hair was in good condition. She curled my hair with a flatiron, used product, and sent me on my way. The next day when I washed my hair I noticed it didn’t feel the same and my hair was falling out in the shower. I went to the day-after wedding brunch and everyone was shocked – my hair up to my chin was so damaged it was beyond repair. It was a complete frizz ball / tangled (normally dries completely straight) and my ends were completely destroyed. My hair actually felt similar to horses hair and would stand completely straight up. The salon was closed on Sunday and Monday. I got a call on Wednesday (not Tuesday) from the owner letting me know that it couldn’t have been a flatiron that did this damage. Then I got another call from the lady who did my hair (her mother) a few hours later and the first thing she did was actually accused me of “trying to do this all the time to get my money back” and she never heard of excessive heat damage before. I was beyond shocked to be treated this way. In the end, I went to the salon that night to show them what happened – they didn’t care to look at it. They just gave me back my money “against their better judgement because they know they provided me a good service”. In the end, I had to get my hair cut shoulder length (approximately 8 inches), had to buy $100’s in product to repair my hair and still have extremely damaged hair but I wasn’t willing to cut it down to my chin. I still am blown away from the customer service I received and the lack of ownership from the salon. And unfortunately, still dealing with the aftermath of completely damaged hair. Luckily I have a year for it to grow before my own wedding. I included photos of my hair.