I called first to confirm whether or not my two year old son would be required to wear a mask, I was informed that ages 2 and under don’t need a mask and that whether or not you wear a mask is the customers choice.
Based on the above information I booked my son an appointment for 2 hours after my initial phone call. We arrive and the lady asks if we have masks, so I explained my earlier phone call and the reason we chose to come to first choice was that masks aren’t required for ages 2 and under and that it’s the customers choice to wear one, but I’ll take one if it’s necessary.
Stylist: “Well we only offer that service to 2 and under and he doesn’t look two”
Me: My son is two years old would you like to see his ID?
Stylist: Rolls her eyes and says “No it’s okay, but can we try to put the mask on him?”
Me: “We can try if you want but I tried at home and he wouldn’t wear it, that’s why we came here.”
Then she told me we needed to wait while she set up in the back because they don’t offer that service in the front. I didn’t mean to be a burden but once again I called and explained my situation and what we would require for my son’s appointment, and the person I spoke to made it seem like it wouldn’t be a problem.
My son could sense her energy and ended up being scared and refusing to get his hair cut. As I was trying to calm my son down and we were getting ready to head out the door I was told, “it’s 1.50 for the mask”
I was told that I wouldn’t need one, I have masks at home I would have brought with me if I needed to.
Telling me that my son doesn’t look two and making me feel like we are the problem isn’t what I consider to be good customer service.