I booked a full day experience with a gf of mine. We had massages, facials, and the classic mani/pedi. Everything was amazing until we got in for the mani/pedi. The girl that did my nails didn't even know how to properly take off nail polish, she botched my nails so badly and I got so tired of asking her to fix things that I just gave up because I wanted to leave. We had been there for almost 5 hours already at that point. When it came down to pay, I explained to the manager about my terrible nail job and she said she would credit my account for another mani/pedi. I was also told I could use this at another location. I called for mother's day weekend trying to book and they were booked pretty solid (understandable) however, they tried telling me at the downtown location that they could squeeze me in but it wouldn't be for the full amount of time it's supposed to take (they would rush it) Seriously? Cause that's what I paid for? A rushed job? At this point I gave up on ever using my credit up until today. My husband convinced me that I deserved it and should use the credit I had sitting there, so I called and booked for this weekend. I called the uptown location first (where I originally had gone) I asked the girl if I could pay the difference for gel nail polish on my hands and she said it was fine but that it would cost $24. I thought she was nuts, who charges $24 for applying gel nail polish to finger nails????????? I said nope, not interested. I looked on their website and it clearly stated there that the extra fee is $12 NOT $24. So I called back, asked to speak with a manager (it was the same girl that had answered) and the manager wasn't around. So I said to her, the polish is $12 extra and not $24. I then asked if I could book for downtown cause at this point I didn't want to deal with uptown anymore. I spoke with the lady there, she booked me in and I guess we'll see how it goes on Saturday. But regardless of the outcome, I will NEVER be going to Avalon ever again. Not like I'm sure they even care..
***UPDATE***
Since I have written the review, Crystal from the uptown location has reached out and apologized for the lack of customer service I had received and urged that this was not the way they believe their customers should be treated. She has been nice enough to reach out and make things better. I do plan on going back with a perfect pair service (massage and facial) with my mother in law at the downtown location next week and I'm actually looking forward to it. Thank you for reaching out and making things better, Crystal. :)