Horrible experience with Agusto, very quick to temper and condescending. As a new client did not acknowledge anything i was trying to tell him about how my hair responds to colour.He went on about how using a round brush is good for styling my hair??Really after colouring my hair for 20 yrs , i think i have a good idea a round brush is a good choice? I went in for a well needed cut, and try to correct a toner that was too dull from a previous colour, I said repeatedly my roots i like darker, as to show some dimension with my highlights, he said half way through colouring he matched up with highlights!! SERIOUSLY I knew as soon as he washed it it was too light, three washes later it is now completely faded and grey is now showing, thats after 2 days? He was also extremely rough and pulled my hair very hard on applying colour and toner! I told him as he was applying toner i was in pain as comb would not pull through hair , i asked him to use his hands as i know my hair it gets tangled quickly , he responded that is the way he does it. I repeatedly told him , its too painful please use your hands !My hair has now a ton of breakage. He was extremely rude when i asked him questions, and snappy if i questioned anything, and started to speak loud over my voice to try to be condescending and so people could hear him . He was trying to make out i was complaining, in fact i was only asking him questions as this was my first visit, and i know my hair..The cut took literally 5 mins, as i asked him not to layer too much , so he did the opposite and trimmed ,it there was no difference to the shape from when i walked in, he smiled and said that is it!! As if to say screw you ! I asked him to take some heaviness if the bottom, so he took his scissors and chopped off huge chunks in a hastily manner if he was very angry!!The worst was as he wanted to move my head to angle it, he used his index finger stuck it in my forehead and pushed really hard, i felt very uneasy with his body language, Could not wait to leave, and get out of that chair,only thing turned out correct was the toner colour of which he got advice half way through from a colour technician who was very good. I wish i saw her from the beginning. Very uncomfortable , horrible results, over priced, this guy should retire!!