My first experience here was 5 stars, a girl named Mikaela. Unfortunately I wasnt able to get her last night. Not sure of the girls name last night, but she was an older woman with short red hair. And she basically ruined my hair. I asked for a bob, with long layers and even showed a picture. Pretty basic haircut. I left with 2 inch bangs and short layers. I had to get her to take another inch and a half off the bottom to try and make the layers longer instead of 4 stupidly placed layers to the top of my head. On top of that, the layers are choppy and not blended. My hair is naturally curly, when I do it curly now my bangs are like an inch bc they go up so much with the curls. She even tried to tell me that I had bangs when I came in there LOL, which I most certainly did not bc my hair is curly and it's too much maintenance. Not sure if she was deaf or blind or all of the above. She also was staring at every single person walking by in the mall, and not focusing on what she was doing, clearly. Worst experience ever. Find another profession bc you suck. There is no fixing this and I have to work with the public everyday. Thanks a lot, you didnt even deserve the ****** $3 tip I gave you. Its going to take at least 6 months to grow out this ******* mess she calls a hair cut. Would recommend Mikaela any day, was 100% satisfied with her work and gave her a $20 tip bc she deserved every cent. She actually listens to what you want.