An unforeseen emergency cause me to be 20 mins late for a 3.5 hour appointment (12pm - 330pm). Cynthia from Sunset Hair called me en route, and I advised her I was right around the corner. Upon arriving there was no parking. Sunset Hair had a delivery truck blocking the road in front of the hair salon and there was a live news media truck broadcasting at a business across from them. It took 10 mins to find parking because of this. By the time I was able to get inside this blocked off business it was 12:30pm, and I was booked until 3:30pm, with 3 hours to do 2.5 hours worth of highlights. I was met by very agitated hair stylist Cynthia. Cynthia informed me that "(her) time was just as valuable as mine".
I'm unsure what this means, I simply had a legitimate unforeseen emergency, and explained that to her. I also pointed to the news media truck occupying 3 parking stalls and referenced the delivery truck that had just been blocking their front door area. Cynthia angrily continued on, chastising me for the emergency, and cancelled the appointment with 3 hours remaining. This is bizarre. This happened within seconds of me walking in.
The only conclusion I can come to is that this is a behavioral/emotional issue, or a skills-based issue; she could not do a set of 2.5 hour highlights within a 3 hour time frame perhaps?
I felt like I was dealing with a ticking time bomb of an employee who was very on edge. I spoke to the shop manager who said she has "no jurisdiction" over Cynthia because she is a contractor, not an employee of the salon.
I've been going here for about a year now, and will not be retuning. This is way too tense here and really unpleasant to just simply get your hair done. I'm just shaking my head, in awe right now.