Reviews of Crunch Fitness - Niagara Falls (Gym)

Brennen Littere

Honestly I love crunch fitness. Between the Niagara Falls and Tonawanda locations, they are my two favorites. The gym can get a bit busy at times but Google does provide a live popularity update to show you the best times to go or if the current time is busier than usual. Pros: -Have hydro massager and tanning beds available -large facility, which is good for busy hours -showers and locker room -includes a dry sauna with any membership -have a many machines to chose from for any workout desired. Cons: -no dry sauna in women's room -sometimes the gym is a bit cold while trying to workout (but honestly notHong really worth complaining about) Overall I'm satisfied with this gym. I encourage anyone to come give them a try.

Gabrielle Mauro

My favorite place of all!! The people there are very very sweet and helpful with any question you have and even walk you through anything!! If you hurry yourself somehow they help you and are very concerned!! The place is always clean and they have so very many things you can choose from as well as trainers!! There's no judgment on anybody, no contracts, you can bring a friend for free and they have daycare!! It's amazing!!!!

greg cameron

When I boots and pants this is where it happens, great atmosphere, friendly staff, the equipment is in good shape, and very clean.

Linda “Princess” Stiegman

Its OK for the money. Biggest complaint is cleanliness and machine upkeep. Treadmills are stained with sweat, wipes are usually either empty, overflowing, or both. Whole place could use a good cleaning. The crossfits, all but one feel like they have a bushing/bearing problem, they are not smooth (been this way awhile). And it would be nice to get a friendly hello and a have a good day when leaving (much like Cherktawaga) other than that...

Noah B

Everyone has a great attitude

Ann Dubuc

The gym is going through a renovation and change of ownership right now the staff is very helpful. I love the classes and the room for women. The women's locker room is very clean and nice.I really enjoy it!

William Agee

I paid the extra for tanning and everytime I tried to use it an employee was not around. Often times I left without a tan. I tried to get a refund in the store and they said corporate had to do it. I contacted corporate many times via email and no response. The gym is gross and not upkept. Terrible service, terrible customer appreciation, and terrible cleanliness. Definitely a no go.

John Klick

I like crunch but this location in particular was very busy when I went

Frank Shephard

Like working out there. Cheap prices also

andria.baunee

Great array of equipment lots of good machines and free weights l, only complaint is that the benches are a little stiff and can feel funny for some people

craig cauley

Great gym, great staff.

Amar s Buttar

Clean, up to date equipment, spacious, management and staff doing a good job!

Wolf_Gaming_ 90

Amazing place to workout. Clean, staff is very friendly, and has slow times where there isn’t anyone there for how big it is. Lots of equipment, free weights, and room!

Ashley Aaron

Friendly staff, decent rates, and lots of options for getting in shape. Highly recommend!

Ryan Mock

The customer service is so atrocious I’m honestly surprised I haven’t lost more weight from the stress of talking to them.

Saad Elahi

Nice place to work out

Dave Steggs

Good gym but the way they charge sucks. Hidden joining fees and other issues.

Chris Fearby

I work with Dylan Cardinalli and he is AWESOME! best decision i ever made was to join Crunch Fitness and get a personal trainer. everyone makes me feel welcomed, and the equipment is even better. love this place!! it’s my second home

Vanquishedangel

It’s ok 60% of the treadmills are garbage don’t have a hack squat and only 1 leg press staff always super friendly I don’t know what these other people expect just go there workout and leave or go pay triple at LA fitness lol my only complaint is not enough machines

cornice08

Under renovations but nice facility & staff

matt anderson

Good gym love the free weights only thing is they have them classes at the worst time i go to the gym straight after work and i dont live in the falls so thats the only time i can go wish they would at least move them classes to that other room with the see though glass im paying for a membership that i can only use a quater of the time in that part of the gym

tameika Mayfield

Love it here

TonerLifts

It is pretty gross here. Set my phone in the holder on the elliptical and took it out to see chewed gum inside. Disgusting. Don't ever see employees cleaning, but thankfully many of the people working out do wipe down machines after their use... But not all. I feel bad my insurance paid for my membership here because the environment is perfect for breeding illnesses. Everybody is nice and minds their own business though, which is great.

Michael Lucatra

By to

Jason B

Busy. Nice staff. Affordable. Wish they had some of the accommodations they have at the NT location. If they did, I'd give it a five. I think they need to make the men's sauna accessible to all. Just a thought.

Geneva B

Great gym been going for years. Some of the employees are a little weird but great place for workout. Employees can help u if they are not busy. People are nice for most part. The gym has it's annoying kids sometime but it's okay. The gym is great for doing a wide variety of workouts. The gym has LOTS of equipment to do workouts, I recommend it. I give it 4 stars not 5 because there are weird people that workout here sometimes people record others for fun. So watch out for weird people. They were never there when I first came here 10 years ago. They are a recent thing probably cause of social media. Anyway I LOVE this place. This review is for general public.

Kimberly P

Buyer beware! Crunch Niagara charges an annual, recurring fee and does NOT provide notification when that will renew. We had to pay a full annual fee for an unused membership b/c we missed the deadline to cancel it by five days (there was NO NOTIFICATION from Crunch that this was coming up). We had to pay the full year fee in order to cancel the ongoing additional monthly cost (but not before they FIRST charged just ONE MORE monthly fee). Their response: "I'm sorry, there is nothing I can do" and "geez, tough lesson." Be sure to add those dates to your calendar b/c they will NOT help you if you don't.

Tom Lockett

I love the variety of machines and equipment that you don't typically find in a lower cost gym. I've never found myself really fighting for a machine. That being said, there is only one employee who greets customers as they walk in and out (don't know their name unfortunately). My boyfriend pointed out that one of the employees was eating food at the front desk, looking down at his phone, sitting in the corner and never looked up when my boyfriend walked up there to get a protein shake and had to get his attention. I'm not requesting employees to bend over backwards for customers, but some attentiveness would be nice.

Cpt. Crash

Loved this gym, You can go nd not feel judged, Great ppl, Great service, People are kind and will help you if you need help. This is a great gym for you or just a starting gym!

James Litten

Great place to workout. Dead times 5am and 8pm. Clean and the staff is helpful.

Alicia Wesolowski

Nice gym, very clean

Lisacat 21

Great after the updates. I wish the hours for childcare were later than 11-11:30am on Saturdays. They close so early and a lot of times I'm not able to get there until 11.. This screws up my while day and i end up missing a work out not only for this day but Sunday when I'm not working and able to go..

tony Stamborski

Good equipment nice people

Don Colon

I absolutely love the zumba classes, only downfall is I wish there was a womans area

Alicia Benison

Great place to workout! Super clean and friendly environment. I will 100% be back!

Dan Kaifas

Great gym, excellent customer service.

Andrew Capp

Nice weights verry dirty

Mark Cunningham

I love it here ! The staff is so friendly and the gym is very clean and has everything I need

Malory mosley

Great amenities

Kirsten Coyle

Too small feels like everyone is on top of each other during busy days. And why are the showers still closed there are 4 showers at least have 2 of them open for people to use that's what our membership pays for!

Dylan Cobernus

IF YOU ARE CONSIDERING CRUNCH FITNESS, PLEASE READ THIS!!!! DO. NOT. GO. HERE. OR. SIGN. UP! I used to go to this gym and it really wasn't bad. I stopped going because I didn't have time to go anymore so I called the gym and spoke to someone about cancelling my membership. The guy over the phone was very helpful and canceled my membership and told me it may take up to 60 days for the membership to terminate. 2 months go by, and the money stopped coming out of my account, my membership was terminated. About 3 months after that, I receive a call from Crunch Fitness collections department stating I owed them over $160 because my membership was never cancelled. I told them they cancelled it, and it's been terminated for months now, and they told me the only way to cancel it was to go into the gym where I signed up and cancel it in person. So either the employee working at the gym lied to me, or the collections department seriously needs to reach out and talk to the gym where my membership terminated. I told them I didnt owe them money (because I don't), and they continued to harrass me with phone calls. I threatened to get legal council involved if they didn't stop harrassing me, and the calls stopped for a couple weeks. Now, theres a collections agency calling me and harrasing me telling me I owe Crunch money. I explained my situation to them, and they said the same things the collections dept. said. I refuse to pay them money because I was told my membership was cancelled, they stopped taking money out, and I haven't been to there in almost a year. Please do not sign up with Crunch, you are just a number to them and a payment, that's it. If you are already enrolled at crunch, please speak to the customer service reps at the gym you signed up at and cancel your membership. Because if you move away, or just decide not to go there anymore, that's the only way you can cancel it apparently, and make sure you get a copy of your membership termination in writing and SAVE IT!!! Sorry for the long post, but I really don't want people to end up in my position being wrongfully harassed by collection agencies for money I do not owe. Thank you for your time in reading this.

PETER WCISLO

Great environment

Brandi Condon

It's a solid gym. On the cheap side, so don't expect alot of luxuries. But the hours are good, and it's open 24 hours Monday to Thursday. Has all the necessary equipment you could need.

Frank Marazzo

They need a pool and a steam room

Mike Mosher

The reception staff are unfriendly. The gym is completely co-ed; there are no private areas just for women. They're always behind the curve on new classes compared to other local locations. They cancel classes without letting clients know. But some of the instructors are great (Lisa B. And Cherish) and the prices aren't too bad.

Kaylin Mt. Pleasant

Nice classes

Jam Monroe

I love this place staff is very friendly and helpful. I especially love the way they greet you at the door. They have different programs for you to join, the price isn't bad at all. The equipment is great also and it's not hard to learn just go in do the work you'll be so happy that you did. It's time to get healthy. I've met some amazing people too. The music they play is also a plus. I recommend everyone to go. I was skeptical about it at first but now that I go I love it and you will too

Cecelia Hilson

Joined the gym this month and was nervous at first but the staff was so welcoming, I already feel like part of the family ! The classes are amazing and the gym is beautiful

M.S. Rugg

They have the best cardio machines here!! The locker rooms are very clean and updated.

omnivore gains

Missing a few machines compared to Cheektowaga location but otherwise great place to workout... no one stares to long at you & the Hit zone has alot more options for cardio compared to Cheektowaga.. I would come a second time for sure... Note: this is only location i have ever seen an actual weight scale... this was cool

Adam Farinas

Awesome place to work out!

steven plennert

I switched from planet fitness to crunch due to availability. But I guess it comes at a price of cleanliness. This place has been filty the 3 times I've been here. I only just started coming here. The first 2 times were in the middle of the night and the 3rd time middle of the day. At night I didn't even know anyone was working there was no employee in sight. Planet fitness the employees were always cleaning. Keeping the lockers clean and the floor clean. I'm regretting coming to this gym.

Eric Festor

Great place if you like to get up early just to sit in your car and wait for someone to show up anywhere from 5-15 min late, if they show up. Been going here for 4 weeks and they have been late 5 times. Inexcusable

Justin Taylor

Crunch employees just seem to not really know what they're talking about.. i signed uo for the 7 day pass after that i was going to get a membership, i only wanted to tan. SO, the first time i go they give you lotion & have to sign a waiver, the second time they lied to me & said they dont have the lotion there.... the third time i wasnt allowed to tan because you have to sign a waiver, when i told him i did & its my third time being there dude really ignored me & looked into his phone. Altogether an annoying experience

Ved Talks

Great place to work out and the people are very helpful

Kourtney James

Unclean and poorly maintained

Holly Jones

Great gym for workout . Great staf i love it

Joseph Buccoleri

Joined or place to take shower. Clean locker room and showers. Reasonable price. Haven't exercised their yet, but facilitate lopk quite acceptable. Open more than competition. Ver satisfied.

Morgan DiMaria

Dishonest! They will LIE to your face about added fees and charges.

Michael Ruggiero

Love it great place

Jessica White

Went in to cancel my account months ago and they put my account in freeze. Which basically means they’ll bill you 33% of the original monthly fee to not go plus the annual fee. Not a great way to do business

Daniel Emke

The equipment is good but the staff is not. Would still recommend for an affordable place to work out.

A Google User

Awesome gym and really supportive trainers