Reviews of Crunch Fitness (Gym)

Katlyn Michaeli

Very comfortable place to work out!

Antonio Duarte

DONT GET BURNED!!!!! 1 star isn't low enough!!!! A staff member name Jason McLeod signed me into what he said was a "month by month' contract that can be cancelled at any time. Today i tried to cancel my membership seeing as i move to a different part of Ontario, and i am told that i have been locked into a 1yr contract till may, the man who signed me up is no longer there and shut up and put up. That is not honest. I did not sign a contract for a 1yr time limit. I was mislead by the staff and given the royal runaround by the Manager Alana. DO NOT GIVE YOUR MONEY TO THIS GYM!!!!!!!!!!!!!!!!! THEY ARE DIRTY PLAYERS!!!!!

Berkley Fair

90% of why I go here is to pet the cat (Gymmy)

Rob Ivey

Good gym, everything I need

Jordan Stclair

I go for the pump... its a gym get in get out , ... helpful service as well .

Cameron Ohlman

Good location. Friendly staff. lots of equipment!

Patrick Capron

It's Crunch. You get what you pay for. But yoga instructors are great and equipment is pretty decent

grant borysiuk

Clean place to workout

Daniel.Kipfer Milverton

Lost my credit card and needed to update. Instead of doing the normal thing they and just letting me update it they tack on a $25 fee for nothing and then when I complain the owner treats me like a child. No loyalty at all for a member thats been there for over a year. Would rate a 0 if it was possible. In response to owner a couple of things that did not happen First I was sent no text messages. Second I Am still here because you made me pay another month to get out of my contract. Also I was not given the option of not paying the $25 or I wouldn’t have been upset. The weeks you said I had was literally 2 days. As I come to the gym 4 times a week and I had just gotten my new card. Also the staff wasn’t rude, I never said they were. The owner, however, was very rude. The fact you basically have to make things up is sad and really shows you need to change some policies. I stand by my review.

T B3ehl3r

The monthly membership fee is a really great value. I unfortunately had my visa stolen in December, but due to the holidays and postal service issues, didn't get a replacement until mid-January. ABC Financial called me multiple times, but unfortunately it was all automated, and only gave me the option to update payment, which I couldn't do because I had not received my replacement card. When I did receive my card, I went into the gym to update my payment info in person. To my surprise I now owe about $100 total in fees. I asked for a manager to call me back, so I could explain the situation and clear up why I have two late charges for only one month of missed payment. Marissa had called me but did not take the time to listen to the situation, and kept talking over me telling me to "stop and listen, okay?". She told me that I should have came into the gym to let them know, but I don't know why I would have to waste my time doing so when I was expecting a replacement card at any time? Not that I expect an overly professional experience from a gym, but that was an odd phone call. I am cancelling my membership because visas can get lost / stolen and this has been a headache to deal with, I had at least 10 companies taking auto payments off my card during this time, and Crunch Stratford was the only one that has caused issues. I am disappointed in the lack of professionalism and lack in common sense of Marissa telling me to pay the overcharges in full, and then call visa to dispute the charges.

Connor Delaney

Small men's change rooms. Awesome treadmills, although they are a little close to the TV's. Machines always clean and working properly. Friendly staff, and don't forget about the feline friend!

Derrick Lichti

Good value for money.

Danny Prince

This gym is no good for fighters. They will discriminate against a few (Muay Thai, Kickboxers, Boxers, MMA) to accommodate the majority of people who may be annoyed by the noise. They have bags but they don’t want you to kick them hard because you may wreck them. They want you to wear shoes at all times but then for kicking the Thai bags they want you to take it off. If you are near the bag area holding pads for kicking and boxing they want you to have shoes on even though for their bags they want shoes off. It is a joke. They have a terrible manager and staff. For them it is their way or the highway. Several folks of the fighting community (which is big) in Stratford have expressed similar bad experience when training their martial arts at this gym. The manager’s excuse is that it is a ‘family’s gym’ therefore anyone who is competitive about their martial arts, regardless of how respectful to others they may be, will be discriminated against and made to change their training to suit those who may be annoyed by it. Simply put, they want fighters to train and be like everyone else — not competitive.

Brian Doughty

Good place to workout. Friendly staff. Clean facilities. Up-to-date equipment

lindsey s

Whenever I'm inspired to go to the gym I go on the website to see what classes are happening but it has never been posted on the website. Not very handy. Maybe I'm looking in the wrong spot??

Jason Coates

Terrible gym rude managers strange rules billing sucks also they will charge you while closed. I did not even raise my voice again blaming thier customers for thier poor service and the rules were pre covid its just a terrible gym

Erin Steinman

I really like this gym and the childcare but the poor kids have no Air Conditioning while the main area does ...whats up with that?

Debbie Roy

Nice clean gym and good machines for the money. Reading the review from the lady that lost her card. I just called today to give them my new CC # as mine was lost....sure hoping I don't get her experience. Thank you for getting back to me.

Cheryl McIntosh

I got a membership to Crunch Stratford, previous to covid. I was under the impression that a "month to month" membership would be literally month to month, where you go in and pay physically each month. That's how it was explained to me. So anyways it's all fine and good and then covid hits, gym closes. So when the gym opened back up again, I didn't go, because it seemed like a hassle. I noticed Crunch had been taking money out of my account. I called them, and I asked why they're doing this, when I am on a "month to month" membership. They said that's what a "month to month" membership was. I stated that I was unaware, and that it wasn't explained to me properly upon purchasing the membership. The woman on the other end kept arguing with me. I eventually said, ok just cancel my membership then. She said I had to come in to cancel it. This is a huge inconvenience to me, because I do not live in Stratford. Needless to say, they said there's nothing they can do. I sent an email to Crunch's website, with no response. (It has been a month). The customer service at Crunch Stratford is absolutely terrible. Whatever happened to the customer is always right? Would it kill them to give me back my money they have robbed me of? No, no it wouldn't. Please give me my money back. You're a corporation. I'm a human. What's $150 to Crunch? Seriously though. Why cant you just give people their money back. You say you have 5000 patrons....what's 25, 50, 150, 500 bucks?????

Did I

Way too expensive and the way the “month to month” is described is a blatant lie.

Stephanie Cleary

Rude and discriminatory.

Keegan McArthur

Did not handle the COVID shutdown professionally. Overcharged me and didn't make any exceptions for a student.

zach krys

Great facility some great staff also some questionable due to uneeded confrontations

dany lemus

Good environment

David Pooley

Fantastic gym!! Amazing staff!!

Brett Nafziger

Great gym, super friendly staff and awesome members. Due to the affordable price point, the gym is often busy but the members are extremely friendly, allowing you to work in or even giving up their machines for you if the one you need is taken. The staff are super helpful and always look after everyone, many of them even go out of their way to memorize your name and check in on how you’re doing. Owner is very kind and can be often seen greeting members throughout the gym. Would highly recommend!

Ken Savile

Great gym, fun place to go. Staff are always friendly and helpful.

Justaguy

Bar goes up, bar goes down, bar goes up, bar goes down. Wipe off bar, wipe off bench.

craig folkard

They won't refund my monthly fee. And their website does not allow you to reset your password

Neil Allem

Dirty change rooms and lockers. Sauna is out of order for months. They charge for towels . Many benches have ripped upholstery. Equipment is old and worn

Ian Morton

Great spot. I have always found the staff very friendly and helpful if you require it. Cheap membership, but really good value.

Kenzie Teatero

A very clean gym with lots of equipment.

michele roche

If I could give it zero I would. Staff are terrible and cater pathetically to the regulars who are there daily. I was humiliated by a girl who claimed to have a scent allergies. I was not wearing perfume just deodorant and this girl caused a huge scene at the counter drawing the attention of most of the patrons and embarrassing me horribly. Even though the gym smells like axe and mens deodorant. The staff, who knew her by name. seemed to ignore my explanation and sided with the regular basically calling me a liar when I said I was only wearing deodorant . I left and intend on cancelling my membership. I don't go to the gym after a stressful day to play a role in someone's need for attention and drama Staff are very unprofessional and handled the situation like clique teenagers instead of professionals.

Garnet Devries

We came here for the 30th anniversary event, I cannot wait to go back for another awesome time.

Samantha Kerekes

By far the worst gym you can ever go to if you’re a bodybuilder. Poor selection of machines. The owner behaves like a child (see replies below), and has very poor customer service skills. Disrespectful members and staff. I was interrupted mid-set to be told that I can’t have my gym bag on the floor. During the 30th anniversary there was someone in a rabbit suit running around who grabbed my arm without any respect for my personal space. Members gang up on you if you’re using more than one machine for supersets. A lady tried arguing with me because I asked her not to wear excessive perfumes/scents because it almost triggered an asthma attack during my cardio. Just go to GoodLife. [EDIT: Reply posted from the owner below is full of blatant lies, proving the how unprofessional this business is. 1) I was in the middle of single leg ham curls and my leg was still moving when she approached me and started talking. Also failed to address the rabbit that was harassing people during the anniversary “party”. 2) I was using the machine and offered to let the man work in and he refused and told me to use a different machine. I would never tell somebody “no”. He then followed me around the gym deliberately blocking my mirror space. 3) Scents in public places are literally a health risk. This is well known. Gyms such as GoodLife acccomodate the scent-free guideline.] I will be taking up this matter with head office - As this behaviour is incredibly unprofessional and frankly, embarrassing for this business. Once again folks... just go to GoodLife!