Reviews of Club Piscine Super Fitness (Gym)

A15 Cherry

Horrible customer service

Elie-Chakib Abou-Chacra

Covid review It’s open with reduce hours. They give you hand sanitizer once you enter but, once inside the store the distanciation are loosely respected. Price didn’t hike are service is as good as usual . Lost star for the distanciation rules not respected by staff

Richard Huard

(Translated) The waiter at parts and service was very courteous and professional however when arriving at the cashier the cashier was sleeping on the counter adjusting her false eyelashes. I seemed to disturb them during their conversation. No courtesy on their part. Too bad (Original) Le garçons au pièces et service était très courtoit et professionnelle par contre en arrivant au caisse la caissière était coucher sur le comptoir en ajustant ses faux cils. Je semblais les déranger lors de leurs conversation. Aucune courtoisie de leur part. C'est dommage

ChrysP

Went there by taxi it was closed even though their opening times stated it was supposed to be open until 9 pm. Waste of money and my time.

Sultan Askarzada

(Translated) Hello, friends. I came here to buy a pool. Good service, large enough and free parking. True, prices have gone up. Pool for $ 7000 last summer I didn't buy all waited for a discount. Had to buy for almost ten. In addition to the pool, you can buy a jacuzzi, gazebos, and all the accessories to the above. (Original) Здравствуйте друзья. Зашёл я сюда с целью купить бассейн.хороший обслуживания, достаточно большая и бесплатная парковка. Правда цены выросли . Бассейн за 7000$ прошлой лето я не купил все ждал скидки .пришлось купить почти за десять. Кроме бассейна тут можно купить джакузи , беседки , и все аксесуары к вышеизложенным.

Manon Huot

(Translated) I bought a basket for the skimmer, the handle came off after two days of use. And the manager told me, and I site "you broke it, well you broke it, we can't do anything" and yet I told him it's not BROKEN, it's unstuck, default .. .... Go elsewhere, encourage small businesses, they go wild I think .... After a year I went back because they have a sheet to calculate the liters of a swimming pool. After 10 minutes of waiting, I stop an employee (Not a young person), who tells me ah no it's not me, it's not me and continues on his way ... without even listening to me, j must have screamed .... frankly the service is really LACK ... (Original) J'ai acheté un panier pour l'écumoir, la poignée a décollé après deux jours d'utilisation. Et le gérant me dit, et je site "vous l'avez brisé, ben vous l'avez briser, on ne peut rien faire" et pourtant je lui ai dit ce n'est pas BRISÉ, c'est décollé, défaut...... Allez ailleurs, encourager les petits commerces, eux se pètent les bretelles j'pense.... Après un an, j'y suis retourné car ils ont une feuille pour calculer les litres d'une piscine. Après 10 minutes d'attente, j'arrête un employé (Pas un jeune), qui me dit ah non ce n'est pas moi, ce n'est pas moi et continue son chemin... sans même m'écouter, j'ai dû crier.... franchement le service est vraiment NUL...

Paulo Amaral

Ordered a pool may18 got the pool july 8 they said it was going to be installed 5 to 10 days. Its been already 15 days pool still not installed tried call no one picks up. When you get to talk to some one they give you the run around with every excuse.this is the last time i deal with them.

Hu do

(Translated) I had excellent service without any pressure. The saleswoman did not run after us in the store to ask if we had questions. A large selection of garden furniture, I have been to see other signs and it is the one that had the most. free on weekends, a plus. (Original) J'ai eu un excellent service sans aucune pression. La vendeuse ne nous courait pas après dans le magasin pour demander si on avait des questions. Un grand choix de mobilier de jardin, j'ai été voir d'autres enseignes et c'est celle qui en avait le plus. livraison le week-end, un plus.

Christian Muzzio

Worse customer service. I had a few simple questions about my pool. Waited for 3 employees who all told me that they don't know anything about pool equipment?! Seriously why do they hire these kids that are completely clueless! They didn't even try. The guy at the parts counter was actually pretty knowledgeable but he was swamped since no one else was there to help. Club Piscine is all about dazzling you for new sales but the service needs serious work

Ara Kafafian

They sell you damaged patio furniture as new, awful. Ordered patio set on sale, furniture arrived with box opened and retaped 3 times with furniture bottoms missing. Called they said they will ship floor model bottoms (not even new ones) to arrive following week, following week nothing arrived, now it will arrive following week again. Avoid and never buy here. They refuse to take back items.

Eric Emond

Very good place for pool water analysis!

Annie Beaudoin

(Translated) Don't be fooled by the salesperson's fine words. Our pool promised at the end of May was finally installed on August 9! We who thought we could enjoy it all summer with the beautiful temperatures we had. No explanation or compensation for the interminable delay, and we even had to cancel our vacation since the installation of the swimming pool obviously fell directly at that time with all these delays. Fortunately we were there during the installation since the subcontractor did not have the right plan and he also picked up with us precisely because he was stuck on another job because he also had the wrong plan for the previous client. There was an error ordering the canvas that was not on the correct side and had to be changed. As a bonus, a gorgeous bill for $ 400 for filling the pool that the seller never told us about, but was obviously mentioned somewhere in the fine print. Best of all, the heat pump sold with the pool was not working! So the brand new heat pump had to be repaired. So absolutely avoid (Original) Ne vous fiez pas aux belles paroles du vendeur. Notre piscine promise à la fin mai a finalement été installée le 9 août! Nous qui pensions pouvoir en profiter tout l'été avec les belles températures que nous avons eues. Aucune explication ni compensation pour le délai interminable, et nous avons même dû annuler nos vacances puisque l'installation de la piscine est évidemment tombée directement à ce moment avec tous ces délais. Heureusement que nous étions là lors de l'installation puisque le sous-traitant n'avait pas le bon plan et qu'il s'est d'ailleurs ramassé chez nous justement parce qu'il était bloqué sur une autre job parce qu'il avait aussi eu le mauvais plan pour la cliente précédente. Il y a eu une erreur de commande de la toile qui n'était pas du bon côté et qu'il a fallu changer. En prime, une magnifique facture de 400 $ pour le remplissage de la piscine dont le vendeur ne nous a jamais parlé, mais qui était évidemment mentionné quelque part dans les petits caractères. Cerise sur le sundae, la thermopompe vendue avec la piscine ne fonctionnait pas! Il donc fallu faire réparer la thermopompe flambant neuve. Donc à éviter absolument

Campanelli Family

Great service, and awesome pool technician that helped us with our pool set up! Sylvie at customer service is excellent! She followed up with us and made sure everything was to our liking!

Bogdan Stratan

Super well stoked decent prices

PGL

Initially everything seemed fine, we asked the employee about a product and he answered politely and answered questions we had about a promotion. The sign that the promotion was on had NO END DATE so we asked when the promotion was over. He starts to make a story about how this promotion was actually over a week ago but they bought it back for the weekend. We decided that we would buy the product as it was something we needed and now we also supposedly have this promotion, but we decided to come the next day as our car wasn't large enough to hold the item we wanted to buy. He said no problem, just tell the person at cash to call for him the next day and everything will be finalized. The next day he refuses to admit that he said anything about the promotion and refused to give it to us, the worst part is the SIGN WAS STILL THERE. I regret not taking pictures of the sign or getting him to sign something admitting he said this promotion was still on but I wouldn't expect this to happen with a large cooperation. This one star isn't because we didn't get a discount, it's because we don't appreciate being blatantly lied to, we don't care about the discount, just don't promise something you won't live up to. Save your time and go to a much more honest business that will actually help you instead of lying to you.

Robert Chahine

Nice store, competent staff, service with a smile - no pressure

Frederic Bettan

(Translated) Do not buy fitness items from club piscine laval because they do not provide adequate support and do not "back" their products. I have bought several items over the years in this establishment and to sell they are very quick on the other hand when it comes to repairing or giving after sales service I give them a ZERO rating. I bought a BH Spinning Velo, the IC600 model 18 months ago or so and the device is all rusty (from the sweat that gets stuck in the cogs despite the regular maintenance ...) and no longer works correctly or even at all. In short, Club piscine laval offers free parts from the manufacturer but the service costs approximately $ 150 per visit from a third party. VERY BAD SYSTEM The customer must wait until the parts from BH are no longer in back order and then hope that the part that has been ordered is the correct one to repair the bike. We have been waiting for the right parts for months now and the service has made 3 visits to me. With all the goodwill of the repairer, it seems impossible to repair this lemon and Club Piscine has confirmed to me that the manager wants to wait for the parts. I therefore confirmed that I would put the BH ic600 bike in the trash and never buy anything else in this establishment. I strongly suggest that you no longer set foot in this store. (Original) N'achetez pas d'articles de fitness de club piscine laval car ils ne donnent pas le support adequat et ne "backent " pas leurs produits. J ai acheté plusieurs articles au cours des années dans cet etablissement et pour vendre ils sont tres rapides par contre quand il s'agit de reparer ou donner du service apres vente je leur donne la note de ZERO. J ai acheté un Velo Spinning de la marque BH , le modele IC600 il y a 18 mois à peu pres et l'appareil est tout rouillé ( de par la sueur qui s'incruste dans les rouages malgres l entretien regulier...) et ne fonctionne plus correctement voire dutout. Pour faire court , Club piscine laval offre les pieces gratuitement du manufacturier mais le service coute $150 la visite approximativement de par une tierce compagnie. TRES MAUVAIS SYSTEME Le client doit attendre que les pieces de chez BH ne soient plus en back order puis esperer que la piece qui a eté commandée est la bonne pour reparer le vélo. Cela fait à present des mois que l'on attends pour les bonnes pieces et le service a fait 3 visites chez moi. Avec toute la bonne volonté du reparateur , il semble impossible de reparer ce citron et Club Piscine m a bien confirmé que le directeur veut attendre les pieces. J ai donc confirmer que je mettrais le velo BH ic600 a la poubelle et n acheterais jamais plus rien dans cet etablissement. Je vous suggere fortement de ne plus mettre les pieds dans ce magazin.

Charles Marchand

(Translated) The customers seem invisible to the salespeople, all too busy with their screens ... I intercept one who runs away telling me to be too busy ... waste of time! (Original) Les clients semblent invisibles aux yeux des vendeurs, tous trop pris par leurs écrans... j’en intercepte un qui se sauve en me disant être trop occupé... perte de temps!

Josie Cammisano

Big selection of patio and outdoor furniture...great service...reliable delivery

George Adaimy

Very professional and very helpful all the staff there but especially the service center... 3 of the staff helped me in different stages when I needed help... And they all advised me professionally and we're very helpful with everything! Bought everything that I needed and was very happy with the level of support. Will definitely visit there again

Guy ST-PIERRE

Bon service

Jeff Blain

Really big store with nice outdoor furniture in demo

Frank Pietracupa (Vette)

Has a snobby feel: almost like sales people are trained by aristocrats for better than average folk. Buy what they have, but don't question quality or price. Don't deviate.

m.p

I dealt with Ginette Roger ! i hope her boss Sees this. A+ SERVICE and i was talking to a human being with honest advice ! very caring and took her time ! ignore some comments ! PEOPLE ARE LAzy to CALL or just show up at the store.

Little Big Lion

Service is non-existent and I was patient for three years. Last year it took them two months plus to fix my pool heater. I basically had my pool ready in August. This year they "fixed" my pump then had a technician and not electrician install it during the opening of the pool. Those who "fixed" it forgot to put back a panel (this is what the tech told me) so that when it was turned on water leaked into the electrical parts. The technician said it could cause a fire so he had to take it back so that the panel could be placed properly. He assured me it would be fine and that he would open the pool properly in two or three days. They said they would have a solution within two or three days and yet it took three weeks to get a call back from the service department. Very amateur.

Myriam B (mydreamshape)

The prices are so high

Louis-Martin Carrière

(Translated) Bcp of choice Difficult to move it looks like an ikea (Original) Bcp de choix Difficile de se déplacer on dirait un ikea

joe assaly

Personlized service. Very satisfying ????????

Guy P

(Translated) We went to pick up our outdoor fireplace that we had reserved with Mme Malenfant. Nice welcome with all ... both at the cash desk and the help received to transport it to the car. Mme Malenfant came to greet us. Excellent service ... Thank you ############ Beautiful place that we loved. Very good choice. Friendly and professional service. Ms. Malenfant answered our questions well. I recommend (Original) Nous sommes allés ramasser notre foyer exterieur que nous avions réservé auprès de Mme Malenfant. Bel accueil avec tous... autant à la caisse que l'aide reçu pour le transporter à l'auto. Mme Malenfant est venu nous saluer. Excellent service...Merci ############ Bel endroit que nous avons adoré. Très bon choix. Service amical et professionnel. Mme Malenfant a bien répondu à nos question. Je recommande

Hershy Weisberger

Very Friendly service, Your number 1 pool store.

Brenda “ChMB”

Good service, nice prices

Sarah B (Sawahlovexo)

Service at reception is very friendly and professional

Suzanne Labelle

(Translated) A young man explained me very well and answered all my questions about pool products very well. Very kind and helpful. Same kindness at the checkout by another young girl. Here I am a new customer of your branch :-) (Original) Un jeune homme m'a très bien expliqué et super bien répondu à toutes mes questions concernant les produits de piscine. Très gentil et serviable. Même gentillesse à la caisse par une autre jeune fille. Me voilà une nouvelle cliente de votre succursale :-)

Matthieu Vincent

(Translated) Very positive experience of purchasing a swimming pool robot today with Maxime Baillargeon. Smiling, know the products well. Equally honest, didn't know the answer to a question; Mention it frankly. (Original) Expérience très positive d'achat ce jour d'un robot piscine avec Maxime Baillargeon. Souriant, connais bien les produits. Également honnête, ne connaissait pas la réponse à une question; le mentionne franchement.

Shawn Pauliszyn

Big store and nice outdoor furniture section. Pool supply side is well stocked and tidy. The staff is very helpful, even with english.

Sauleil Menard-Lamarre

A lot of products but slow service

Marco M

Great service and staff!!

Carmine Trivisonno

Nice environment Friendly staff Found what I was looking for

Zoir Radjabov

Worth to buy their products

Randa S

Both a brand new spa, never worked! I have to constantly call them (they don't answer) went to the store 3 X ,they tell me that the'll call me back to send a repair man its been 2 weeks and still no news. I Am beyond disappointment. Never again!

Fadi Arbache

Vert good

Olivier Reymond

(Translated) Large store to equip your yard and maintain your swimming pool. Staff are often overwhelmed at the end of the week. Items like garden chairs or gazebo are ordinary, the quality is elsewhere. Diversity too. (Original) Grand magasin pour équiper sa cour et entretenir sa piscine. Le personnel est souvent débordé en fin de semaine. Les articles du genre chaises de jardin ou gazebo sont ordinaires, la qualité est ailleurs. La diversité aussi.

Noor Rahman

Horrendous service! I paid a deposit for a water-heater 3 weeks ago and was told I will get it installed at most within a week. No word from them yet. I called several times and left voice messages and no one bothered to get back to me. Meanwhile, other branches have the product in stock but cannot send anytone to install because I have to purchase from this particular location for the installers. At this point, I am just going to go to the store and get my money back! UPDATE: Finally after almost 45 days, I went and withdrew my deposit. I called numerous times to get updates and left multiple messages. Never heard back from them. When I did go to withdraw my deposit, THE DIDN'T EVEN APOLOGIZE!! When I told them that I at least own an apology, the person's response was "I am not the agent you dealt with." REALLY?!?! These guys are yo most unprofessional people I had the misfortune of dealing ok with! And to the social media guy who keeps asking to fill out a form: I did that and nothing came out of it! Stop wasting our time!!

P M T Amal

I stop to buy here. I prefer Brossard service. Here no service, very high price. I bought all parts on amazon.ca for very lower price and best services. The response they know is a copy and past something and contact customer web service to transfer to another person and wait. It is ridiculous and just bla bla bla... I don't have time to this. The service must be on store when I was there with my broken parts. I'll will do nothing or doing more business with you. Please do not bother me any more. And please stop to copy past the same response for all comments.

Maxime Méthot

Excellent service

jack

Good service

David Henri

(Translated) Good choice of products for the pool and several spa on display. The prices are a bit high for chemicals, however. (Original) Bon choix de produits pour la piscine et plusieurs spa en démonstration. Les prix sont toutefois un peu élevés pour les produits chimiques.

Meb B.

Sales people always in a rush. And you get disappointed when you buy.

Filomena Germano

Great service

Sabrina Frascarella

**LESS THAN ONE STAR SERVICE*** Terrible Service. People there are extremely rude. No one greets you nor do they even acknowledge the fact that your even there. Their return policy is 10 days however it is not indicated on their receipt. I purchased furniture covers as well as one for my gazebo...value of 600.00. I only needed 1 out of the three finally. They did not want to refund me even though the merhcandise was in unopened. It STATES NO WHERE ON MY BILL that the return policy was 10 days. The sales person also told me I could return it with no issues should need be. The sales staff really needs a sales training on how they treat their customers.

Diana D'Amora

Won't be going back here. Went to buy a replacement for a gazebo tent, paid full price for a gazebo tent and was given the product with missing pieces. When I called customer service, they did not fix this problem. Terrible service. THIS IS UNACCEPTABLE.

Deirdre Piggott

It is good for pool related stuff and patio furniture

Math Math

Poor service

Jason B

Great products and service but hard to find employees sometimes

Lawrence Binding

Great variety. Excellent service

Ruth Ann Marco

Called several times for days only to be continuously transferred to an operating system over and over again, so we finally drove to Club Piscine Laval and made an appointment to have the pool in our new home serviced and cleaned. A technician arrived at our home, added chemicals in our pool and explained a few things to my husband regarding pool maintenance and left. That service cost us $207!!! Our pool wasn't even cleaned! Ridiculously over priced, terrible service and complete utter disappointment from what should be a reputable company. If we knew adding chemicals and being offered a quick 30 min crash course on pool maintenance would cost $207, then we would have added the chemicals ourselves and youtube the instructions on how to maintain our swimming pool. Not worth it!

Patrice Lavoie

(Translated) Super beautiful center, it makes you dream there are so many beautiful things! However take out your wallet !!! (Original) Super beau centre , ça fait rêver il y a tellement de belle choses ! Cependant sortez votre porte feuille !!!

G Mar

They answered my questions quick

Mike Palermo

Good service

Joey Evangelista

Prices are ridiculous

Mary Babiak

Large selection of Spas. Great saleswoman!

Jean-Luc Bellemare

(Translated) Warning - The current policy is no return or refund before August minimum according to what we are told in store ... Even if it is the pool club that gives you the wrong part or the wrong product. According to them, this is the new COVID policy across all Club Piscine. Sorry that no one in the store can handle this kind of situation. (Original) Attention - La politique actuelle est aucun retour ni remboursement avant Août minimum selon ce que l'on nous dit en magasin... Et ce même si c'est club piscine qui vous donne la mauvaise pièce ou le mauvais produit. Selon eux, c'est la nouvelle politique COVID à travers tous les Club Piscine. Désolant que personne en magasin ne puisse régler ce genre de situation.

janis fortier

(Translated) Not strong .... I have a splendid new swimming pool but no service .... my pool is flowing my land is scrap and that of my neighbor too, never a return call must be called until you come across a human to get make say Ben madam we could of canvas c is out of stock! I understand but I have to pay for a new canvas .... and I am offered to repair it .... I am given a deadline of about 10 days by telling me Ben either you let it sunk or you empty it but if you empty it, the wind could damage it ... in the end I paid 5000 to scrap my land and that of the neighbor to make my children cry and not be able to have any service .... charming (Original) Pas fort.... j ai une splendide piscine neuve mais aucun service .... ma piscine coule mon terrain est scrap et celui de ma voisine aussi, jamais de retour d appel faut appeler appeler jusqu'à tomber sur un humain pour se faire dire Ben madame on a pu de toile c est en rupture de stock! je comprend mais moi j ai payer pour une toile neuve.... et on m offre de la reparer.... on me donne un délais d a peu pres 10 jours en me disant Ben soit vous la laisser coulé soit vous la videz mais si vous la videz il se pourrait que le vent l endommage... au final j ai payé 5000 pour scrapper mon terrain et celui de la voisine faire pleurer mes enfants et pas pouvoir avoir de service.... charmant

Andre Leclaire

(Translated) St-Hubert swimming pool club and AC Piscines Services a big ZERO Heat pump and chlorinator installed Saturday May 1, 2021, I have 3 leaks in the plumbing that I installed, I called twice, I made a visit to customer service, May 5, 2021 still no news on poor service, I have already fixed a leak myself, I am still waiting for a service call! May 18, it's still flowing and more than before, it's been 3 times that the installer came and it's still the same. May 20, the installer Services Piscines AC told Club Piscine St-Hubert that the leaks that I did not come from his installation, and he believed it without validating with me, yet it flows in the same place as before. So for me St-Hubert Pool Club and AC Piscines Services it's over (Original) Club piscine St-Hubert et Services Piscines AC un gros ZERO Thermopompe et chlorateur installé samedi 1er mai 2021, j'ai 3 fuites dans la plomberie qu'il mon installé, j'ai appelé 2 fois, j'ai fait une visite au service à la clientèle, 5 mai 2021 toujours pas de nouvelle le service est médiocre, j'ai déjà réparé une fuite moi-même, j'attends toujours un appel de service! 18 mai ça coule toujours et plus qu'auparavant, ça fait 3 fois que l'installateur viens et c'est toujours pareil. 20 mai l'installateur Services Piscines AC a dit a Club piscine St-Hubert que les fuites que j'ai ne viens pas de son installation, et il l'ont crue sans valider avec moi, pourtant ça coule a la même place qu'auparavant. Donc pour moi Club piscine St-Hubert et Services Piscines AC c'est fini

Mahesh A

Service is inexestant . I prefer the Brossard location.

franky pedo

Hello! The installation was really poor!! Sebastien the installater did not did a great job!!! Soo be careful whit! Left bumb at the bottom of the pool took couple day to install!! I won't recommend it!!!

Mesude Benzer

(Translated) They delivered my above ground pool 3 weeks ago. I am still waiting for an installation date, however I had made my order in the fall of 2019. When I bought they said that in 10 working days they would already have installed. My neighbor who bought the above ground pool this summer in the middle of a pandemic at Trevi's and that it is already installed. I strongly do not suggest pool club. Upon installation they are service problems. (Original) Ils ont fait la livraison de ma piscine hors terre il y a 3 semaines. J'attends toujours une date d'installation pourtant j'avais fait ma commande en automne passé 2019. Quand j'avais acheté ils avaient dit que dans 10 jours ouvrables ils auriez déjà installer. Mon voisin qui a acheté la piscine hors terre cet été en pleine de pandémie chez Trevi et que c'est déjà installé. Je ne vous suggère fortement pas club piscine. Dès l'installation ils sont des problèmes des services.

Matei Petrescu

Nice staff

Valentin Naiden

(Translated) I have visited 3 Club Piscine stores and I really like the one in Saint-Hubert (Promenades Saint-Bruno), large area, well appointed, welcoming staff. I have shop for an automatic robot cleaner and I was lucky to be served by Cédric Bélanger-Jacques. Super service Cédric, thank you for your effort and it's sure you'll see me again for other purchases! (Original) J'ai visiter 3 magasins Club Piscine et j'ai bien aimer celui a Saint-Hubert( Promenades Saint-Bruno), grand surface,bien aménager,personnel accueillant.J’ai magasiner pour un robot nettoyeur automatique et j'ai été chanceux d’être servi par Cédric Bélanger-Jacques. Super service Cédric, merci pour ton effort et c'est sur que tu va me revoir pour d'autres achats!

Stéphane Sansregret

(Translated) The employees at the parts and services of this store lack experience. I went there to have my pool pump repaired which was problematic. 1 hour later I was called to tell me to buy a new one ($ 500) because the engine was supposedly seized. I picked up my pump to get advice from a pump specialist, the repair cost me $ 180 and my pump works like a new one. The repair would have cost me $ 135 but there were 2 bolts that had been broken by Club Piscine, which raised the bill. Of course, I will not go back to this store to have anything repaired. (Original) Les employés aux pièces et services de ce magasin manque d'expérience. J'y suis allé pour faire réparer ma pompe de piscine qui était problématique. 1 heure après on m'a appelé pour me dire d'en acheter une neuve (500$) car le moteur était supposément saisi. J'ai récupéré ma pompe pour aller chercher un avis chez un spécialiste de pompe, la réparation m'a coûté 180$ et ma pompe fonctionne comme une neuve. La réparation m'aurait coûté 135$ mais il y avait 2 boulons qui avait été brisés par Club Piscine, ce qui a fait monter la facture. Evidemment, je ne retournerai plus à ce magasin pour faire réparer quoi que ce soit.

Ben Morin

(Translated) The after sales service is very bad for such a beautiful and big store. The staff behind the counter seem like part-time students, unable to find solutions to my spa problems. One such tells me white, the other says black. Clearly, they have no training and have learned all wrong on the job. I found the prices 30 to 40% more expensive for the same products, than at the Brossard branch, where I choose to go now. I do not understand how management can put the reputation of a store in the hands of young 20-year-old advisors who do not know what they're talking about. (Original) Le service après vente est très mauvais pour un si beau et grand magasin. Les employés derrière le comptoir m'ont l'air d'étudiants à temps partiel, incapables de trouver des solutions à mes problèmes de spa. Un tel me dit blanc, l'autre me dit noir. Clairement, ils n'ont aucune formation et ont appris tout croche sur le tas. J'ai trouvé les prix 30 à 40% plus cher pour les memes produits , qu'à la succursale de Brossard, là où je choisis d'aller maintenant. Je ne comprend pas comment la direction peut mettre la réputation d'un magasin entre les mains de jeunes conseillers de 20 ans qui ne savent clairement pas de quoi ils parlent.

Andreea

They need more accessories, but they have many options for outdoor furniture

Anthony Leo

Staff is super friendly and approachable for your needs. Staff speak both French and English and are willing to help if needed.

Sebastien Cyr

(Translated) The seller sold me an "in stock" pool in December 2020 for installation at the end of May 2021. We call in mid-May to tell me that they have not received my pool. It was however in stock according to the seller. It is June 14, 2021 and no one is returning my calls. (Original) Le vendeur m'a vendu une piscine "en stock" en Decembre 2020 pour une installation fin Mai 2021. On apelle à la mi-mai pour me dire qu'ils n'ont pas reçu ma piscine. Elle était pourtant en stock selon le vendeur. Nous sommes le 14 juin 2021 et plus personne ne retour mes appels.

Geneviève Lord-Bentkowski

(Translated) We bought our gazebo and had exceptional service from Josée. She gave us good advice and good information to help us make our choice. (Original) Nous avons acheté notre gazébo et nous avons eu un service exceptionnel par Josée. Elle nous a donné de bons conseils et de bonnes informations afin de nous aider à éclairer notre choix.

Lakshay Jethi

Great for outdoor /patio decor and furniture. You can find most of pool supplies here

cegupi01

Nice stock

Talal Abboud

Good service

jihad Beyrouti Coiffure

Huge center you can find everything you need for your garden and pool...employees are kind and you have good choice

Claudine Zafirian

Terrible customer service, no follow up for leaking skimmer since installation, sent videos of the problem and no response unless I called back ever few days to get an update. Loosing at least 30 liters of water a day since my new pool installed in the middle of May, as of today July 18th, the problem is still not resolved. NO one seems to be concerned about the issues as they have gotten paid in full prior to the installation being done. So why bother they have their money now right!!!! Also there was a slew of incorrect information provided by the sales person, all they want to do is close the sale for the short season they. The sales person omitted to mention that new pool are now 4 inches higher than the old ones done, as I previously had, therefore my deck is no longer aligned with my deck but higher and has a substantial gap between the pool and the deck This is critical information to share with your client so they know what to expect prior to installation I would never consider buying even a towel from Club Piscine ever again.

David Perl

Dont go on the week-end. looked for someone to help us for 15 minutes, ended up leaving.

Maithely Navaneethan

I made a bad choice. poor service. They make you sign the contract. no answer the phone. after we have to wait for them. for me too late. Mr. Cloutier your reply make us laugh. we paid half 3 month ago. club piscine delived things 1 month ago excavation done last week. general manager Mr cloutier went to vacation . Mr Jean Francois saying we have to wait 3 more week.

Rosanna Ruzzo

Poor after sale service...Buyer beware. On July 11, 2020, we put a down payment on a semi in-ground pool to be installed at the beginning of May 2021. Our contract stipulates that a resource from Aquabois is to come and evaluate our land to ensure that the pool will fit and to design the plans. To this date (November 13, 2020), we have not heard back from Aquabois. We have left a number of emails with the staff of Club Piscine to contact Aquabois in regards to the evaluation. The staff at club piscine did respond to each of our emails, however, we have not hear back yet from Aquabois. We have been told time and again that Aquabois will be contacting us. The contract stipulates that the evaluation must be done by this year (2020) We don't feel confident with Aquabois and are starting to question whether we selected the right retailer to purchase our pool. Will we get the service we paid for or not? Will our pool installation date be respected? We hope so.

Duny Gonzalez

Horrible services

José Guagnoni

Many options and colors. Quality materials. Recommended.

Kieran F

Building our pool was a poor experience overall. We purchased the pool in September 2019, scheduled for construction in May 2020. Just prior to construction, our sales rep called me to inform that the excavators had visited our house and indicated that the space at the side of our house wasn't big enough for their excavation equipment to pass through, therefore requested that I pay $5000 extra over the phone as they would have to use a smaller machine. I disputed this immediately, as I had no record of having received that visit from the excavator. I scheduled an appointment with them to verify, they came and informed me that everything was fine and their machinery would pass. When I had disputed this over the phone originally, the rep came across as if I was making the problem. This was my first red flag! Pool construction has lasted throughout the summer, and we only wrapped in week three of August when school re-started. The quality of the pool is good and so too were most of the contractors who worked well when they were here, which is the only reason I'm giving 2 stars, but there were so many weeks where delays occurred that we didn't really get to use the pool at all this summer which was the whole point. Up to date photos as of today are below as to how our garden looks. When the excavation began, their contractor told us he couldn't remove any concrete to which I agreed. However, I told him to be careful of the tree in the front of our garden as it belonged to the city and was protected. At the end of excavation, they left any concrete directly on the tree (see photo below) and it will cost us $500 approx to be removed. Ridiculous! We had set a budget for our pool. What the company doesn't tell you, is that upon completion of the work, an electrician must connect the pump to make it operational. This is a big job, and costs from $2500 - $3000 extra. We had no idea and were very surprised. When the electrician did this job, Club Piscine staff came back and indicated that he had done the job incorrectly. I called our electrician, and they basically had an argument in front of me on the phone. This was a little embarrassing, in the end the problem was sorted between them but just more needless hassle. Regarding the pump itself, the drainage is oriented in the middle of my back garden. There was no hose or camlock provided to drain to the front of the house. Now I need to go to a local hardware store and purchase these extras hoping they fit. I wouldn't do this a second time if I had to. The after sales service has generally been extremely poor. Whenever we called, the project manager was rarely in his office and his voicemail indicated not to leave a voicemail!? He would also indicate to contact someone else in the club, that we had never in fact met. Communication was regularly a game of pass it one to someone else. Essentially, once we signed the contract and awaited construction, we had no option except to wait. It's been a poor experience and after having paid so much money, (>$25k) we're left unimpressed.

camille denis

(Translated) What a bad store experience. Employees are not good advice and are rude to customers. I have rarely had such bad service and this is the first time I have written a review on google. Go your way! (Original) Quel mauvaise expérience en magasin. Les employés ne sont pas de bons conseils en plus d'être désagréables avec les clients. J'ai rarement eu un aussi mauvais service et c'est d'ailleurs la première fois que j'écris un avis sur google. Passez votre chemin !

Geneviève Hélie

(Translated) We bought a spa this spring and it was delivered to us almost two weeks ago. When purchasing, we were told that the delivery people would give us a little training on how to leave it, how to maintain it, etc. We asked the delivery men but they didn't tell us anything, they left. This morning the water is yellow. The included little 8-page book doesn't say much about maintenance. At the moment, we don't know what to do anymore, because even the little guys in the water analysis at Club Piscine don't know why. We are destitute. Well done Club pool. (Original) On a acheté un spa ce printemps et on nous l'a livré il y a près de deux semaines. Lors de l'achat, on nous a dit que les livreurs nous feraient une petite formation sur comment le partir, comment l'entretenir, etc. On a demandé aux livreurs mais ils ne nous ont rien dit, ils sont partis. Ce matin, l'eau est jaune. Le petit livre de 8 pages qui est inclut ne dit pas grand chose sur l'entretien. En moment, on ne sait pas plus quoi faire, parce que même les p'tits gars de l'analyse d'eau chez Club piscine ne savent pas pourquoi. On est démunis. Bravo Club piscine.

Elita Torres

Great selection and service

Thomas Daras

They got everything you need

Antoine Archambault

(Translated) BE CAREFUL! Even if you find what you are looking for, you will have no after sales service. You won't be able to reach anyone on the phone and good luck with your guarantees. AVOID AT ALL COSTS! The proof? They will never respond to this advice! (Original) PRENEZ GARDE! Même si vous trouvez ce que vous cherchez, vous n'aurez aucun service après vente. Vous ne pourrez pas rejoindre personne au téléphone et bonne chance pour vos garanties. À ÉVITER À TOUS PRIX! La preuve? Ils ne répondront jamais à cet avis!

Pierre Touchette

(Translated) Hello I leave a review of 3 symbolically, I noticed a lot of negative comments this year. In my case 12 X 24 inground pool bought on October 02, 2020, installation planned for June 2021. Only the materials are in my course and nothing to start and no more pool club info. I would share my full experience here with job tracking, photo and date. Obviously my score will be adjusted based on my end customer experience. To play the devil's advocate, it is true that there is a shortage of concrete just looking at the Joliette CRH cement plant that has been locked out for months. The context of covid also helps its obvious. The real problem for me is the lack of communication from the pool club I had my 21 feet above ground removed the week before the planned installation date no one notified me of an imagined change if they would have warned me. 21 feet would have been used all summer. I would be disappointed, yes, but I wouldn't have spent my summer with an inflatable pool from canadian tire. I invite you to go see on Facebook there are 2 very good pool groups for Quebec easy to find I would also share the complete construction of my pool from to z. In short, I give the runners the chance to prove to me that I made the right choice. Ps these general this year all the big banners have serious problems to deliver on time. the only ones who seem to do the best are the little players with their own team that I have seen on several Facebook groups. The photos will follow as the work progresses. (Original) Bonjours je laisse un avis de 3 symboliquement, j'ai pu remarquer beaucoup de commentaires négatifs cette année . Dans mon cas piscine creusee 12 X 24 acheté le 02 octobre 2020 ,installation prévu juin 2021 . Seulement les matériaux sont ds ma cours et rien de commencer et pas plus d'info de club piscine. Je partagerais mon expérience complète ici avec le suivi des travaux ,photo et date. Évidemment ma note seras ajusté à partir de mon expérience client final . Pour faire l'avocat du diable ils est vrai qu'il a pénurie de béton juste à regarder la cimenterie de joliette CRH en lock-out depuis des mois . Le contexte de la covide aussi aide pas ses évidents. Le réel problème pour moi est le manque de communication de club piscine j'ai fait desinstaller ma 21 pieds hors terre la semaine avant la date d'installation prévu personne ne m'a avisé d'un changement imaginé si ont m'aurait averti ma 21 pieds aurait servis toute l'été. je serais déçu oui mais j'aurais pas scraper mon été avec une piscine gonflabe de chez canadian tire. Je vous invite à aller voir sur Facebook ils existent 2 très bon groupe de piscine pour le Québec facile à trouver j'y partagerais aussi la construction complète de ma piscine de à à z . Bref je donne la chance aux coureur de me prouver que j'ai faite le bon choix. Ps ces général cette année tout les grandes bannière ont de sérieux problèmes à livré à temps. les seul qui s'en sorte le mieux apparemment se sont les petit joueur avec leur propre équipe à se que j'ai pu constater sur plusieurs groupes Facebook. Les photos suivront aux fur et à mesure des travaux .

Christina Marcoux

(Translated) Alexandre was super attentive and patient with us. He answered all of our questions and helped us with the sales process. We are super happy with our choice! (Original) Alexandre a été super attentionné et patient avec nous. Il a répondu à tous nos questions et nous a aidé dans le processus de vente. Nous sommes super content de notre choix!

Joe Karim Najjar

(Translated) Service leaves much to be desired. I bought a swimming pool (12x24 above ground) in the summer of 2020 for an installation planned for the spring of 2021. A few days after my purchase in the summer of 2020, I asked to change to a 12x20 for reasons of spaces. The seller made the change and we signed a new contract. When the time came for the installation in the spring of 2021, I was surprised that the seller told me '' your 12x24 pool will be delivered ''. I asked why and he replied in a very 'relaxed' way: sorry, I forgot to make the change in the system and we have more than 12x20. So I was installed a 12x24. I understand the error is human BUT, firstly I have not had a discount and secondly it has been a month since the pool was installed and there is no one from Club Piscine who called me to ask me if I am satisfied and if everything is beautiful with the new dimensions. For a purchase of more than $ 10K (including a heat pump), it's still the least thing to call the customer following this kind of error. (Original) Service laisse à désirer. J'ai acheté une piscine (12x24 hors-terre) à l'été 2020 pour une installation prévue au printemps 2021. Quelques jours suivant mon achat à l'été 2020, j'ai demandé de changer pour un 12x20 pour des raisons d'espaces. Le vendeur a effectué le changement et on a signé un nouveau contrat. Quand est venu le temps de l'installation au printemps 2021, j'étais surpris que le vendeur me dise ''votre piscine 12x24 sera livrée''. J'ai demandé pourquoi et il m'a répondu de manière très ''relaxe'' : désolé, j'ai oublié de faire la changement dans le système et nous avons plus de 12x20. On m'a donc installé une 12x24. Je comprends l'erreur est humaine MAIS, premièrement je n'ai pas eu de rabais et deuxièmement ça fait déjà un mois que la piscine est installée et il n'y a personne de Club piscine qui m'a appelé pour me demander si je suis satisfait et si tout est beau avec les nouvelles dimensions. Pour un achat de plus 10K$ (incluant une thermopompe), c'est quand même la moindre des choses d'appeler le client suite à ce genre d'erreur.

Martin Chartrand

No service

Mizz Tai

Go the Henryka - they have warehouse sales every year. Club picines sales representative was the worst sales rep I ever saw lol. So my husband and I ask this lady French sales rep which colours they offer for patio furniture and the lady tells us so carelessly “deux colour” then the lady randomly talks about delivery and says it’s 75$ and it can’t be negotiated. Then she just says do you want the chairs and she puts her foot on the stool and seconds later just walks to her desk, goes on her cell phone and then she clears her throat loudly and goes back on her cell :/. She never came back to help hahahja

Melissa Falciani

Called Club Piscine in May and was told that if we bought what was in stock we would get our pool by the first week of July. Ordered right away what they had "in stock" as we wanted to enjoy our pool during our vacation the last week of July. Well, it's the 2nd week of August and still no pool. Tried to call various employees that we dealt with and no one picks up the phone. Friends bought their pool after us at Trevi and they already received it. Really bad service.

Brigitte Champeau

(Translated) The manager Ghislain did not solve our problem. Because we did not do business with their technicians and decided to buy the room at home, did the replacement of the room ourselves, it suggests that we were incompetent. Without giving a real solution, he preferred to turn a deaf ear. Very shabby as a service. We bought our pool with them 18 years ago, but loyalty no longer exists! It's finished Club pool. (Original) Le gérant Ghislain n'a pas su réglé notre problème. Parce que nous n'avons pas fait affaire avec leurs technicien et décidé d'acheter la pièce chez eux, fait le remplacement de la pièce nous même, il nous laisse entendre que étions des incompétents . Sans donné une vrais solution, il a préféré faire la sourde oreille. Très minable comme service. Nous avons fais l'achat de notre piscine avec eux il y a 18 ans, mais, la loyauté ça n'existe plus! C'est terminé Club piscine.

Frank Belley

(Translated) Very disappointed with the service with the purchase of a Jacuzzi J-335 spa. The first spa was new on delivery. Good Will, they replace us the spa. Spa no.2 arrives, now it flows again and in addition it is quaver (wooden base of the spa itself, the frame) of almost 1 ". At point such that the jets on one side are not well covered by water. Diagnosis on "repairs" a new spa and they half disassemble to do the job ... bravo! (Original) Très déçu du service avec l'achat d'un spa Jacuzzi J-335. Le 1er spa coulais neuf à la livraison. Good Will, ils nous remplace le spa. Spa no.2 arrive, maintenant il coule encore et en plus il est croche (base en bois du spa elle même, le frame) de près de 1 po. Au point tels que les jets d'un côté ne sont pas bien recouvert par l'eau. Diagnostic on "répare" un spa neuf et ils le démontent à moitié pour faire la job...bravo!

Luc Gauthier

(Translated) I highly recommend Ismaïl Maroufi !!! A Pro in the field and above all an exceptional person. Extremely kind and on a very human side, it was a pleasure to make our purchase at Club Piscine???????????????? (Original) Je recommande fortement Ismaïl Maroufi !!! Un Pro dans le domaine et surtout une personne d exception. D' une extrème gentillesse et un coté très humain, ce fut un plaisir de faire notre achat chez Club Piscine????????????????

Maikee Ngyen

Helpfull ppl

Niculae Florian

Very qualified personnel al Laval store.

C Laguna

The service is very good, so far people who help me were very nice. I always find what I need for the pool.

Michael Di Rienzo

Excellent choice of pools furniture and exercise machines. Great service. Saleslady was sweet.

Justin D

Despite the huge waiting lines during COVID-19 confine, they never bother to extend their schedule. This store’s management is strictly oriented on business not on people. Their return policy also sucks. Not to mention that I almost never find what I’m looking for. Trevi is not better in any way, I would say they are even worse. Such a shame!

Stephane Laberge

Got all the information from great staff and the right products the pool . super service .

France Cardinal

Don’t ever buy a pool there , they give you false delivery dates ! They promise me June 21 , July 21 and now they promised me August 9 or sooner and guess what NOBODY CAME ! Right now , he just told me he can’t even give me a delivery date. If you would be in my shoes what would you do ? All I want is to have my pool and enjoy my summer. What’s really sad is that they don’t try to found a solution. I really don’t want nobody to go thru what my family is going thru right now.

Eva L

Excellent service!

Fabien Saugeon

(Translated) Good overall, but I give a four out of five because I still waited an hour to recover a small table in liquidation that was impossible to find in stock, slight logistical problem. Quality purchase which will be felt at the checkout in normal times. (Original) Bon dans l'ensemble mais je donne un quatre sur cinq car j'ai quand même attendu une heure pour récupérer une petite table en liquidation impossible à trouver au stock, léger problème de logistique. Achat de qualité qui ce fera ressentir en caisse en temps normal.

Carmine Masi

Too expensive

Carlo Nuccio

(Translated) For years I have been dealing with them for the opening and closing of my inground pool. This year, they decide to leave this service to subcontractors. They call me to make an appointment, they tell us they will be showing up between 8am and 8pm… and they don't show up, no calls to let us know or to apologize. When I try to call the techs that night, they don't answer and their voicemail is full. They decide to call back the next day to give me another appointment 8 days later! and they expect to be accepted and trusted. I found another pool attendant who came to open two days after my call. Bravo Club Piscine! Your customer service in free fall. (Original) Depuis des années que je fais affaire avec eux pour l’ouverture et la fermeture de ma piscine creusée. Cette année, ils décident de laisser ce service à des sous-traitants. On m’appelle pour me donner un rendez-vous, ils nous disent qu’ils vont se présenter entre 8hrs et 20hrs… et ils ne se présentent pas, aucun appel pour nous aviser ni pour s’excuser. Quand j’essaye d’appeler les techniciens la soirée même, ils ne répondent pas et leur boîte vocale est pleine. Ils décident de rappeler le lendemain pour me donner un autre rendez-vous 8 jours plus tard! et ils s’attendent à ce qu’on accepte et qu’on leur fasse confiance. J’ai trouvé un autre piscinier qui est venu faire l’ouverture deux jours après mon appel. Bravo Club Piscine! Votre service à la clientèle en chute libre.

Steve Herold

Sale reps was stress and stressful we went to trevi

Rob Robi

(Translated) I worked at Club Piscine St-Hubert the year pass service on the road ... First of all, the installation is made by independent and not by swimming pool club ... All pool starts made by swimming pool club kits for each address with shock treatment 4 x 500 g Algaecide 40% 1 l Clarifying 1 l Super degreaser 4 l, plus installation of pipes and salt system ... but if the customer is too keen to light his pool breaker in the morning at his departure at his work is another thing, No the color of the water does not change the day but the product is in the water ... So turn on your Breaker and your neurons at the same time. At the counter, parts ask Vincent ... For service on the road, ask Mario there is a crisis of character, but he knows his business on the fingertips. the only B-mol, yes they engage too much of studying in the summer and who lacks experience in the store. (Original) J’ai travaillé chez Club Piscine St-Hubert l’année passer service sur la route…Première des choses, l’installation est faite par des indépendant et non pas par club piscine…Tous les démarrages des piscines fait par club Piscine on des kits pour chaque adresse avec Traitement choc 4 x 500 g Algicide 40% 1 l Clarifiant 1 l Super dégraissant 4 l, plus installation de tuyaux et système au sel …mais si le client est trop con pour allumer son Breaker de piscine le matin à son départ à son travaille c’est une autre choses, Non la couleur de l’eau ne change pas de la journée mais le produit est dans l’eau…Alors Allume ton Breaker et tes neurones en même temps. Au service comptoir, pièces demander Vincent…Pour le service sur la route, demander Mario il y a un crise de caractère, mais il connait son affaire sur le bout des doigts. le seul B-mol, oui ils engagent trop d’étudient l’été et qui manque d’expérience dans le magasin.

Yves Louis Chenevert GYC1

When to buy parts. Quite expensive. But they have stock

Nuzhat Laila

We bought an indoor pool heater and we even paid a deposit for it. We were promised that the product will be given to us in a week and installation will be done as well. They said they will call and let us know. It's almost 4 weeks now we haven't heard from them. We called 4-5 times and all they say is someone will get back to us and we hear nothing. They are just terrible in keeping their promises. Never going to refer this to anyone. Have to just go and get the money back. Simply unprofessional!

Jean-François Fréchette

Staff is helpful and courteous. Service was great and quite fast even with security and restrictions imposed by pandemic prevention measures.

adam crawford

Poor service . I walked in ready to buy a pool the service was awful . They did take me seriously. I took my 10k to trevi. They took 2 hours to explain everything and ultimately the decision was made for me

Lizza S

(Translated) Great disappointment in the after-sales service! Everything is fine when you pay but after good luck! Despite the offer to communicate with them, NOTHING was done to help us. The guarantee they offer is worthless, they fall back on the legal and many words .... pass your turn (Original) Grande déception au niveau du service après-vente! Tout va bien quand tu payes mais après bonne chance! Malgré l'offre de communiquer avec eux RIEN n'a été fait pour nous aider. La garantie qu'ils offrent ne vaut rien, ils se replient sur du légal et beaucoup de paroles....passez votre tour

Angelo Travisano

Employees are nice,but a couple of years ago the warranty had just passed (one year warranty on pool motor)but only used a few months,winter kept inside .when I told the person in charge about legal warranty she told me you all talk about it.it is the way she said it like she was tired of hearing it,like it is normal that a motor stops working after a few months purchased my pool there but next time it will be somewhere else

Hélène Thiffault

(Translated) We bought a pool on April 28, 2019 signed the contract .paye May 23, 2019 the pool was delivered on June 11, 2019 we told you we remind you of iCi 10 days for installation.On not made June 30, 2019 still no call received by the installer the pool that was delivered is on my lawn and my swing since that time I was at the store and the person at the front desk told us we were not Alone in this situation I agree but my lawn that is below the boxes is made yellow that will suit it Then still no one calls us PSNE Delivered NOT Your Pool If Nobody come install them within the time that you said the seller told us 3 to 4 days after delivery and the deliveryman said 10 days or so before June 24, 2019 Rotten customer service They are afraid to call us Mr. who responds very kind to employees (Original) On n’ achète une piscine le 28 avril 2019 signé le contrat .paye le 23 mai 2019 la piscine a été livré le 11 juin 2019 il nous on dit on vous rappelle d’iCi 10 jours pour l’installation.On n’es rendu 30 juin 2019 toujours pas d’appel reçu par l’installateur la piscine qui a été livré est sur mon gazon et ma balançoire depuis ce temps J’ai été au magasin et la personne a l’accueil nous a dit qu’on Était pas toute seule dans cette situation je suis d’accord mais mon gazon qui est en dessous des boîtes est rendu jaune qui va l’arrange Puis toujours pas personne ne nous appelle P.S.NE Livré PAS Vos Piscine Si Personne viens les installer dans le délai que vous dite le vendeur nous a dit 3 à 4 jours après la livraison et le livreur a dit 10 jours à peu près avant le 24 juin 2019 Service à la clientèle pourrie Il ont peur de nous appeler M. qui répond très gentil avec les employés

robert difruscio

They do not answer the phone. Or if they do they never call back. Lack of staff. Very poor customer service.

Adriana Paradiso

TERRIBLE SERVICE, I don't understand how a buisness doesn't answer their phones. I tried calling for over 2 HOURS no one picked up. It beats the purpose of having a parts department or customer service if no one is capable of picking up the phone especially for a place like Club Piscine. I guess they just hire anyone....People have made complaints about this on reviews and still nothing has been done SHOCKER

Ly

Find my furniture!

Carl Lutes

(Translated) Terrible. No staff on the floor, we waited 10 minutes in the spas section, and no one came to help us. I called the store from my cell phone to ask for help and was put on hold immediately (club pool u moment please click) and another 5 minutes to wait. We will elsewhere buy our spa. (Original) Terrible. Aucun employé sur le plancher, on a attendu 10 minutes dans la section des spas, et personne n'est venu nous aider. J'ai appelé le magasin de mon cellulaire pour demander de l'aide et on m'a mis en attente immédiatement (club piscine u instant s'il vous pl-click) et un autre 5 minutes à attendre. On va ailleurs acheter notre spa.

Something Else

Loved it

Louis Chamberland

(Translated) Good place to buy a swimming pool and Spa or even furniture for the terrace, yes there is also a pool table, you can go and have your pool water tested (Original) Bonne place pour acheter une piscine et Spa ou même des meubles pour la terrasse, a oui il y vende aussi de table de billard, vous pouvez aller faire testé l'eau de votre piscine

benoit yannick

Great selection of products and nice and helpful staff.

Jonathan Bourgoin

Great service

Mounir Themri

(Translated) A good place to see the models of swimming pools and spa's and also to stock up on chlorine, salt, ph +, ph-, to stabilize ... there are also solar cloths different sizes, as there is a large choice of equipment outdoor garden and patio such as patio set, bbq, swings. You will also find all the spare parts and plumbing for the pool and spa. (Original) Un bon endroit pour voir les modèles des piscines et spa's et aussi s'approvisionner en chlore, sel, ph+, ph- , stabiliser ... il y a aussi des toiles solaires différents dimensions, comme il y a un grand choix d'équipement extérieur de jardin et patio tel que ensemble patio, bbq , balançoires. Vous trouvez aussi tous ce qui est pièces de rechange et plomberie piscine et spa.

Patrick Judge

Selling products they don't have. Bought my pool in January of this year, planned installation for the third week of May and no news. Had to go see the sales director where he advised that they weren't getting pools in. Hoping I would get my pool in a three weeks delay. Still no news. Buyers beware, they'll take your deposit easily but don't expect to get your pool this year or at a time when you can use it.

Moe MTL

Great products A bit overpriced Friendly staff

Anthony Coolburn

Quick in and out

Nawal Maimoune

(Translated) We went to get information and make a submission. The seller didn't explain anything ???????? no information without asking a question and he was a bit arrogant. C our first swimming pool. Immediately after we went to Trevi for an estimate and it is true that the price is more expensive but the welcome and the service are not the same from the start. The person was very kind, helpful, ns explained and even show samples. I will go to another pool club and I will not be going back to this one. (Original) On s'est déplacé pour avoir des informations et faire une soumission. Le vendeur ns a rien expliqué ???????? aucune information sans poser une question et il était un peu arrogant . C notre première piscine . Juste après on est parti chez Trévi pr une estimation et c vrai que le prix est plus cher mais l'accueil et le service ne sont pas pareil du tt. La personne était très aimable , serviable, ns a expliqué et montrer même des échantillons . J'irai dans un autre club piscine et je reviendrai pas à celui là.

Rafael. Gil Bettan

Good friendly knowledgeable people

Benoit Côté

(Translated) On October 14, 2021, I bought a very beautiful gazebo at Club Piscine in St-Hubert, I gave a deposit of one third of the value of the product including the installation. On October 21, 2021 I received a phone to schedule the delivery the next day but I had to pay the full amount before, without seeing the boxes. Normally we pay on delivery, but today it is their way of doing things. However on the contract it is well written payable on reception. I wanted to pay cash but I had to travel to pay that way. I was a little disappointed and was even asked if I wanted to cancel the order. So I called back later to confirm that I will pay with my credit card and confirm the next day delivery. Friday October 22 I called back around noon to confirm the delivery and I was told that it was to arrive in the afternoon. Twenty minutes before the store closed at 5:00 p.m., I called Club Piscine because I still had not received the boxes from the gazebo. They told me that the transporter finished at 6:00 p.m. Having received nothing, I contacted the carrier to tell me that the order had been canceled! The next day I phoned Club Piscine, he did not understand what had happened and we rescheduled the transport for the following Tuesday, October 26th. I received the boxes on that date and the assembly planning was scheduled for Thursday the 28th but because of the winds, the installer wanted to transfer the next day, which is today October 29th. They began to install the structure, but an important part was missing and another broken receipt. So for now I have to wait for a feedback from the installers when they will receive the parts supposedly shortly. To be continued. Today Monday 3 days later, November 1, the installer gave the information of the parts ordered to Mario who will order tomorrow November 2, hoping that they are available from the supplier! To be continued. Today, November 12, the parts arrived at club Piscine and I went to get them so that it would be faster so that they could finish assembling the gazebo so I am waiting for the next meeting with the installers. (Original) En date du 14 octobre 2021, j'ai acheter un très beau gazebo chez Club Piscine a St-Hubert, j'ai donnez un dépôt du tiers de la valeur du produit incluant l'installation. En date du 21 octobre 2021 j'ai reçu un téléphone pour planifier la livraison le lendemain mais il fallait que je paye la totalité du montant avant, sans avoir vu les boîtes. Normalement on paye à la livraison mais aujourd'hui c'est leur façon de procéder. Pourtant sur le contrat c'est bien écrit payable sur reception. Je voulais payé comptant mais il aurai fallu que je me déplace pour payé de cette façon. J'était un peu deçu et on m'a même demandé si je voulais annuler la commande. Alors j'ai rappeler plus tard pour confirmer que je payerai avec ma carte de crédit et confirmer la livraison du lendemain. Vendredi le 22 octobre j'ai rappelé vers midi pour confirmé la livraison et on m'a dit que c'était pour arriver en après midi. Vingt minutes avant la fermeture du magasin soit 17h, j'ai téléphoné Club Piscine car je n'avais toujours pas reçu les boîtes du gazébo ils m'ont dit que le transporteur termine à 18 h. N'ayant rien reçu j'ai contacté le transporteur pour me dire que la commande avait été annulé ! Le lendemain j'ai téléphoné Club Piscine il ne comprenait pas qu'est-ce qui s'était passé et on replanifier le transport pour le mardi suivant soit le 26 octobre. J'ai bien reçu les boîtes a cette date et la planification du montage était prévu pour jeudi le 28 mais a cause des vents, l'installateur a voulu transférer le lendemain soit aujourd'hui le 29 octobre. Ils ont commencé l'installation de la structure mais il manquait une pièce importante et une autre reçu brisé. Alors pour l'instant je doit attendre un retour des installateurs lorsqu'il vont recevoir les pièces supposément dans peu de temps. A suivre. Aujourd'hui lundi 3 jours plus tard, le 1er novembre l'installateur a donné l'information des pièce a commandé à Mario qui va commander demain le 2 novembre en espérant qu'il sont disponible chez le fournisseur ! A suivre. Aujourd'hui le 12 novembre, les pièces sont arrivés chez club Piscine et je suis allé les chercher pour que ça soit plus rapide pour qu'il termine le montage du gazebo alors j'attend le prochain rendez-vous avec les installateurs.

Marc Duffy-Vincelette

(Translated) Tip # 1 don't build a pool with a pool club. It's been a mess at home for a month and the pool is far from over (it must have taken a week). Several appointments missed without notice from the installers, moreover they are not able to do the job properly. First time they dug the hole too small (one week late) 2nd they assembled the crooked pool (another week late) 3rd the pool was not level (another delay). It's been a week since they made the bottom cement (I still have a part of the pool not level with the cement made) the bottom isn't even and already all cracked. Never again with Club Pools stay far away from their problems. (Original) Conseil numéro 1 ne faites pas construire une piscine avec club piscine. Ça fait un mois que c’est le bordel chez moi et la piscine est loin d’être terminé (ça devait prendre une semaine). Plusieurs rendez vous manqué sans préavis de la part des installateurs, de plus ils ne sont pas capable de faire le travail comme il faut. Premier coup ils ont creusé le trou trop petit (une semaine de retard) 2e ils ont assemble la piscine croche (une autre semaine de retard) 3e la piscine n’était pas de niveau (un autre retard). Ça fait une semaine qu’ils ont fait le ciment du fond (j’ai toujours une parti de la piscine pas de niveau avec le ciment fait) le fond n’est pas égale et déjà tous craqué. Jamais plus avec club piscine restez très loin de leur problèmes.

Marisol Loreto

Great variety of outdoor furniture with very friendly and knowledgeable staff. They went above and beyond to accommodate our needs, including next day delivery on furniture we bought after closing time. Even the delivery guys were great. Overall Very impressed with Club Piscine, who knew?!

Alexandre La Haye

(Translated) The worst after-sales service I have ever experienced! When buying the pool and delivery, everything went well! But during the installation it was spoiled. In the end I was really not satisfied with the result. On several occasions, I tried to speak with the after-sales service person, always the voicemail. I had to leave several messages, but without a return call. This is unacceptable! It was my first purchase of swimming pool and it will be the last at club piscine. (Original) Le pire service après-vente que j’ai connu! Lors de l’achat de la piscine et de la livraison, tout a bien été! Mais lors de l’installation ça c’est gâté. Au final je n’étais vraiment pas satisfait du résultat. À plusieurs reprises, j’ai essayé de parler avec la personne du service après-vente, toujours la boîte vocale. J’ai du laisser plusieurs messages, mais sans retour d’appel. C’est inacceptable! C’était mon premier achat de piscine et ce sera le dernier chez club piscine.

salim feghali

(Translated) Courteous service however their product delivery leaves desired. I ordered a gazebo and on delivery the guys come to me with a completely torn box that they've stuck with tape. Once arrived to assemble it, there is one of the pastes which did not correspond to the model, the kit of screws either and several parts were damaged (graffiti and torsion). (Original) Service courtois cependant leur livraison de produit laisse a désiré. J’ai commandé un gazebo et lors de la livraison les gars m’arrivent avec une boite complètement déchirée qu’ils ont collée avec du ruban. Une fois arrivé pour le monter, il y a une des pates qui ne correspondait pas au modèle, le kit de vis non plus et plusieurs pièces étaient endommagées (grafignes et torsion).

agathe martineau

(Translated) Having read the reviews before, I would never have been to this place to do my repair. The manager admitted to having made a repair without first checking the problem and did not want to refund us after realizing that the problem is not repaired. Total lack of professionalism. Please do not answer me your answer, as you did with the other comments. I tried to talk to you on the spot and you said to be "right" with everyone and never repay even when it's your mistake. (Original) Avoir lu les commentaires avant, je ne serais jamais allé à cet endroit pour faire ma réparation. Le gérant a admis avoir fait une réparation sans d'abord vérifier le problème et n'a pas voulu nous rembourser après nous être rendus compte que le problème n'est pas réparé. Manque total de professionnalisme. SVP veuillez ne pas me répondre votre réponse toute faite, comme vous avez fait avec les autres commentaires. J'ai tenté de vous parler sur place et vous avez dit être "juste" avec tout le monde et ne jamais rembourser même quand c'est votre erreur.

Richard Caillé

(Translated) Unhappy the parts manager is not the most thawed pogo in the box !!! It's sad that a banner like Club Piscine is forced to entrust their store to guys like that !!! Really not strong. (Original) Malheureuse le directeur aux pièces n'est pas le pogo le plus dégelé de la boîte!!! C'est triste qu'une banière comme Club Piscine soit obligé de confier leur magasin à des gars comme ça!!! Vraiment pas fort.

Ali Soboh

(Translated) I have been going there for 3 years and each time we take the time to answer my questions and advise me well. Even today, I had to change my skimmer and the seller helped me well, and explained to me how to change everything. I recommend you. (Original) Je vais labas depuis 3 ans et chaque fois on prend le temps de repondre a mes questions et bien me conseiller. Aujourd'hui encore, je devais chsnger mon écumoire et le vendeur m'a bien aider, et m'a expliquer comment tout changer. Je vous recommande.

Tony Tabet

Friendly ppl. Always helpful

Yama Sushi

(Translated) Very disappointed with the service !!! No respect for the installation date !!! Everything comes out of history, shortage of concrete, temperature, holiday period, mechanical breeze, lack if that is missing,…. So let's see !!!!!! The installation date is June 26 but so far it has not even started, I took the vacancy for nothing you ruined my summer, my children are really disappointed ’ In addition, the appointments for the electrician, landscaper, fence, ... all suspended and I have not yet had the date again (I have moved several times because of the latecomer) Mr Cloutier, read the comments carefully and I hope you will correct the situation as best as possible and respect the date, thank you !!!! (Original) Très déçu le service!!! Aucune respect la date installation!!! Tout sort histoire, pénurie de béton, température, période de vacances, brise mécanique,manque si manque ça,…. Voyons donc!!!!!! La date installation est le 26juin mais jusqu’à maintenant c’est même pas commencé, j’ai pris la vacance pour rien ????vous avez gâché mon été, mes enfants sont vraiment déçus☹️ De plus les rendez-vous électricien, paysagiste, clôture,….tous en suspendu et j’ai pas encore eu la date à nouveau (j’ai déplacé plusieurs fois à cause la retardataire) M.Cloutier, lirez bien les commentaires et j’espère vous allez corriger la situation mieux possible et respect bien la date merci!!!!

Valentina Basilicata

Products are great. Sales staff friendly. After-sales service is very slow. Had issues for two weeks with delivery and installation, but after speaking to a courteous senior staff member, my issue was resolved within 24 hours. Happy with my purchase and the way problem was handled in the end.

Steve Edwards - Sitivi

Always a pleasant shopping experience, fair prices, competent staff (surtout Benoit Munger).

FoughtGlint

Oh how I have a story of poor service. Went and bought a hot tub last May. They told me mid-June but I received it 5 months later without word from them. I called a few times and never go a real answer. They gave me a 50$ store credit because of this. 6 DAYS after having it, it broke down and it took them 6 days to call me back for an appointment which is 5 days after said call. I’m going to have to empty it and refill as I’ve lost the water quality which comes with start up product expenses. They also need me to come sign payment documents that expired and have left messages. I will not go sign until it’s up and running obviously which I’ve told them (sales person and another worker that takes repair appointments). I received yet another message saying it’s the ‘3rd time they call’ so I call back with no answer. Funny how when it comes to payment, they give sign of life. So if you want to pay 12k for a product, wait 5 months without word, have it break down to only wait another week for a call back all while being hassled for payment, then I recommend this store.

Aubin Mbiya

(Translated) Good service, although there are always too many customers, especially in summer. The swimming pools are worth a visit. (Original) Bon services, même s’il y a toujours trop de clients, surtout en été. Les piscines en valent le détour.

BARRACUDAS GAMING

(Translated) Read your service well, it is 0 not even a star, does not respect the date !!!! We understand that a week or two weeks late is really acceptable, but not 6 weeks OK !!! Every time you give the ridiculous reason,… .. read all the comments and correct the if not after the pandemic your store will close there !!!! No customer entrusts you !!!! (Original) Lire bien votre service, c’est 0 même pas une étoile, ne respecte pas la date!!!! On comprend bien que une semaine ou deux semaine en retard c’est vraiment acceptable mais pas 6 semaines OK!!! Chaque fois vous donnez la raison ridicule ,….. lire tous les commentaires et corriger le si non après la pandémie votre magasin va fermer là!!!! Aucun client vous confie!!!!

Manuel B

No service , and items were not available. Had to go Trevi to get water analyzed and get out chemicals.

ray shamsa

Fantastic place large organized snd super stocked. Much better thdn brossard location.

Isabelle Gustavsson

total nightmare. took over a tear to built our pool and it’s not even well done.

Tracey Alberga

Got my pool equipment there and it was good quality just the customer service was a bit slow when I was there.. Thank you though!

Toufik. A

(Translated) I too am in the same situation on June 3, beginning of the work, then the work has been stopped for 2 weeks and yet the equipment is there and the weather is good too, emails are sent to management for a meeting, no answer !? I should have entrusted this to a jobber, he would have done better, a bad experience, but it is not over we keep hope, I GIVE ANOTHER CHANCE we will see what follows for a final opinion. (Original) Moi aussi je suis dans la même situation le 3 juin début des travaux, puis arrêt des travaux depuis 2 semaines et pourtant le matériels est la et le beau temps aussi, des courriels sont envoyés a la direction pour une rencontre pas de réponse!? j'aurais dût confier cela a un jobber, il aurait fait mieux , une mauvaise expérience, mais ce n'est pas terminé on garde espoir, je DONNE UNE AUTRE CHANCE on verra la suite des choses pour un avis définitif.

Trevor Anderson

If you're looking for good service look somewhere else,anywhere else, these people are the absolute worst.

Ahmad Akkari

If i could give 0 stars, i would!!

Tommy Baker

Purchased a patio table last week of March 2021 with chairs with a cost of $4500 which I payed in full the same day. They scheduled delivery June 4th only to get a call May 31st to tell me that there shipment will only arrive in the fall from ther supplier. So they offer me a folding resin table with no chairs to accommodate me is this a joke, they are very unprofessional and don't care about there clients stay away go anywhere else, it not hard to get better service than these clowns. ????

Christophe Petit

(Translated) Disappointing experience, because the offer in the special is not available for 1 month and the seller thinks this is correct. Funny way of doing business. No chance that I will return to this banner (Original) Expérience décevante, car l'offre dans le spécial n'es pas disponible avant 1 mois et le vendeur trouve que cela est correct. Drôle de façon de faire du commerce. Aucune chance que je retourne dans cette bannière

denis burelle

(Translated) I bought a new Jacuzzi J-365 spa on August 27, 2021 at this St-Hubert store, the spa only worked one day and I've been waiting for him to come and fix it for a week now. call I leave a message and they call back every other time. The service is unacceptable, it is normal that there are defects sometimes but the repair should be done as soon as possible, so I have a brand new spa that does not work it is very disappointing. (Original) J'ai acheter un spa Jacuzzi J-365 neuf le 27 août 2021 à ce magasin de St-Hubert, le spa à fonctionné une journée seulement et ça fait maintenant une semaine que j'attend qu'il vienne le réparer, quand j'appelle je laisse un message et ils rappelles une fois sur deux. Le service est inacceptable, c'est normal qu'il y a des défectueusité parfois mais la réparation devrait se faire dans les plus brefs délais, donc j'ai un spa flambant neuf qui ne fonctionne pas c'est très décevant.

Manu Pomerleau

(Translated) Several mistakes made with our Jacuzzi spa order. We are called, we are confirmed and then nothing in our file. We are called for payment when it is done. In addition, we are given a leaky spa, we cannot use it and we are told not to know when it will be fixed. They are quick to take our money but not to help us. We ask that Yvon W (our salesperson and sales manager) can call us back so that we can tell him about our dissatisfaction but we are told that he will not be able to help us anymore !! (Original) Plusieurs erreurs faites envers notre commande de spa Jacuzzi. On nous appelle, on confirme et puis, rien à notre dossier. On nous appelle pour le paiement alors que c'est fait. De plus, on nous livre un spa qui coule, on ne peut pas l'utiliser et on nous dit ne pas savoir quand ce sera réparé. Ils sont vites à prendre notre argent mais pas pour nous aider. On demande à ce qu'Yvon W (notre vendeur et directeur des ventes) puisse nous rappeler pour qu'on puisse lui faire part de notre mécontentement mais on nous dit qu'il ne pourra pas plus nous aider!!

Stephane Cancela

Salespeople are nice and helpful until you sign a contract. Then you become a statistic to them and they are off being nice and helpful to future potential buyers.

James Emmanuel

Nice place

Calin Fauras

Nice store. They have Everything you need for pool. I just had issues with my pool cleaning robot. Unfortunately they do not offer 30 day return policy.

James Rassi

Worst service I got ever. I called 3 days in a row and never got answered properly. They either don't answer or keep transfering you until someone else transfers you again. I went 6 times already just for simple questions and the staff don't know anything about pools. They should really have proper training instead of giving us trying methods that we have to spend money and time on. Its ridiculous. If you don't know what you're doing you should ask the right questions to the right people and stop giving fake information to people who really need help and rely on your service and expertise. Very disappointed. I'm gonna have to spend more money on real experts now thanks Club Piscine Laval.

kesnepapao

(Translated) Pay my pool in March, installed on June 7 with a pierced canvas, since no news to repair the new canvas, we don't give a damn about the customer once he gets our money (Original) Payer ma piscine en mars,installé le 7 juin avec une toile percée, depuis aucune nouvelle pour réparer la toile neuve, on se fous totalement du client une fois qu'il on notre argent

kounemlan

Great design

Agnes Mongeau

(Translated) Service quite adequate at the time of sale, but be careful when the time comes for the installation !!!! Once the pool was delivered, we planned an installation two weeks later. This one is canceled the same morning (once the rented trailer to get rid of the earth ...). It is postponed a few days later. This time when we call to know why nobody is there ... No answer in store and the installer tells us not to work for them anymore ... We had our pool installed by ourselves and a month later after several calls never club pool reminded us. (Original) Service tout a fait adéquat au moment de la vente, mais attention lorsque vient le temps de l'installation!!!! Une fois la piscine livrée, on nous planifié une installation deux semaines plus tard. Celle-ci est annulée le matin même (une fois le trailer loué pour se débarrasser de la terre...). Elle est remise quelques jours plus tard. Cette fois ci lorsque nous appelons pour savoir pourquoi personne n'est là... Pas de réponse en magasin et l'installateur nous dit ne plus travailler pour eux... Nous avons fait installer notre piscine par nous même et un mois plus tard après plusieurs appels jamais club piscine ne nous a rappelé.

Marc Pontarelli

Probably the largest Club Piscine in the greater Montreal area. They have everything you could possibly need for your backyard decore, pool / spa supplies, fitness and water toys. Bring them a water sample from your pool or spa and they will provide a free water quality analysis with details on improvements.

Justin W

Had issues with the installation after my purchase. Took over 2 months to have the pool installed due to an issue with their installers. I was compensated however and have since had great support from the service and part department. Good advise and friendly whenever i have question.

Jp L.

(Translated) Should be called pool nightmare. Very difficult after sales service. No one is in Labrie during this power trip. No recourse. We pay in advance we are made to the bone. Good luck. We didn't dig very hard. We even broke my structure by climbing under the canvas .. You get stuck ... Installed now, arrange it! Pool nightmare! (Original) Devraient s'appeler cauchemar piscine. Très difficile le service après vente. Installation cavalière nul n'est à Labrie de ce power trip. Aucun recours. On paie d'avance on est fait à l'os. Bonne chance. On a pas creusé fort fort. On a même brisé ma structure en grimpant sous la toile.. Vous vous en calissez...Installé asteure arrangez vous! Cauchemar piscine!

Ayman Hakem

I bought from them pool in 2020 ..I signed the contract to make the pool in 2021 and I paid the deposit.. they told me it will be the third week of May.. till now they didn't start.. and when I asked them when you will start.. they told me we can't give you date . I don't know what I will do.. I signed in 2020 to have it in the beginning of this year to used it all the summer.. the summer almost finished and they didn't start . Very bad experience ..

Stéphanie Veillette

(Translated) Above all, do not make the same mistake as buying a swimming pool at Club Piscine Saint-Hubert. The WORST service installation and after-sales of the planet ... a real gang of incompetent who launches the ball. The canvas of my swimming pool has been wrinkled since the months that followed the installation and they find all the excuses of the world not to change it ... their reasons have neither tail nor head! And their "Manager" of customer service ... without comment ... MORE NEVER I put my feet in this store (Original) Surtout ne faites pas la même erreur qur nous qui est d'acheter une piscine chez Club Piscine Saint-Hubert. Le PIRE service installation et après-vente de la planète...une vrai gang d'incompétents qui se lance la balle. La toile de ma piscine est toute plissée depuis les mois qui ont suivi l'installation et ils trouvent toutes les excuses du monde pour ne pas la changer... leurs raisons n'ont ni queue ni tête! Et leur "Gérante" du service à la clientèle...sans commentaire... PLUS JAMAIS je ne metterai les pieds dans ce magasin

Jimmy Fragos

Lots of choices, great service, good prices, etc

George Bajea

1 year old pool heat pump broke and was told that since I am the new owner of the house, warranty is not transferable and they cannot help me. The heap pump was supposed to be under warranty for 3 years.

Alexandryne Bourdua

(Translated) Do not buy any garden furniture, fitness equipment or the like at this St-Hubert store, you are not entitled to any refund from them. I made a deposit on a piece of garden furniture and 48 hours later I wanted to cancel my transaction and suddenly there was no sound or response from the employees who could make this refund. When you are told that the owner cannot even do it herself and that you have to wait until the next day because the person in charge of the department is not there to handle this situation, really not too much! Congratulations on the mismanagement of your after-sales return. A down payment of $ 500, and we have to fight to get it refunded without counting the terms of the said contract being read to you at full speed without giving you too much mention of the place that says no cancellations possible. Pressing our rep so much that she was practically pulling the esteemed one out to the next clients! I recommend another place and beware of their illegal contract mentioning in advance a penalty in case of return! (Original) N’achetez aucun meuble de jardin, appareil fitness ou autres à ce magasin de St-Hubert, vous n’avez droit à aucun remboursement de leur part. J’ai effectué un acompte sur un meuble de jardin et 48h après je désirais annuler ma transaction et soudain plus aucun son et réponse de la part des employés pouvant effectuer ce remboursement. Lorsqu’on t’indique que la propriétaire ne peut même pas elle même le faire et que tu dois patienter au lendemain car la personne responsable du département n’es pas là pour gérer cette situation, vraiment pas fort ! Félicitation à la mauvaise gestion de votre retour après vente. Un acompte de 500$ , et on doit se battre pour avoir son remboursement sans compter qu’on te lit les clauses du dît contrat à la vitesse grand V sans trop te mentionner l’endroit qui indique aucune annulation possible. Tellement presser notre représentante qu’elle etait pratiquement en train de sortir l’autre estimé aux prochains clients! Je vous conseille davantage un autre endroit et attention à leur contrat illégaux mentionnant d’avance une pénalité prévu en cas de retour!

hidous nadir

(Translated) I recommend it to anyone. Go your way. Everything is expensive and of poor quality. I bought a telescopic pole for the pool thinking that they are specialists and it didn't last me an hour. And for reimbursement they are unpleasant. (Original) Je le conseille à personne. Passez votre chemin. Tout est cher et c’est de mauvaise qualité. J’ai acheté un pôle télescopique pour la piscine en pensant qu’ils sont spécialiste et il m’a pas duré une heure. Et pour le remboursement ils sont désagréables.

Phil.

Good store

Mohamed Jehouani

(Translated) We emailed for an estimate to replace our above ground pool and a “salesperson” called us late at night. He gives me a price that I found very expensive compared to the price I had received in stores a few months earlier and also at Trevi: 40% more expensive! He explains to me to convince me that swimming pools are nowhere to be found due to COVID and that in 2 days the prices will be increased again ... !!! ?? I started explaining to him that I thought it was too expensive and he says 'good evening' and hangs up on me ... !!! ?? The height of professionalism and courtesy of a small salesman who also told me to be the boss's brother! It reminded me of the salespeople who call people at their homes in the evenings to sell you all kinds of junk and as soon as you give them the first objection they say 'thank you' and hang up on you !!! I tried to call him back right after several times for a little coaching on the art of sales to help him in his career (LoL) but I think he blocked my number! Too bad, her brother will have to deal with it now. Not only did you lose a sale, you just got a bad review for your business! (Original) On a demandé par email un estimé pour remplacer notre piscine hors terre et un ´vendeur’ nous a appelé par téléphone tard le soir. Il me donne un prix que j’ai trouvé très dispendieux par rapport au prix reçu en magasin quelques mois plus tôt et aussi chez Trevi: 40% plus cher! Il m’explique pour me convaincre que les piscines sont introuvables à cause de la COVID et que dans 2 jours les prix vont encore être augmenté...!!!?? J’ai commencé à lui expliquer que je trouvais ça trop cher et il me dit ´bonsoir’ et me raccroche la ligne au nez...!!!?? Le summum de professionnalisme et de courtoisie d’un petit vendeur qui m’a dit en plus être le frère du boss! Cela m’a rappelé les vendeurs qui appelaient les soirs les gens chez eux pour te vendre toute sorte de cochonneries et dès que tu leur sorte la première objection ils te disent ´merci’ et te raccrochent au nez!!! J’ai essayé de le rappeler juste après plusieurs fois pour un petit coaching sur l’art de la vente pour l’aider dans sa carrière (LoL) mais je crois qu’il a bloqué mon numéro! Tant pis, son frère va devoir s’en occuper maintenant. Non seulement t’a perdu une vente mais tu viens de gagner une mauvaise évaluation pour ton commerce!

gbenjamin22

(Translated) We had our pool installed in early May and the team was great. The job was well done and meticulously. The team returned afterwards to make a small fix / adjustment. We had very good after-sales service since our valve under the skimmer was found defective and the team came back twice to make an adjustment and then a replacement at no cost. Very good service! (Original) On s'est fait installer notre piscine début Mai et l'équipe était super. Le travail a été bien fait et avec minutie. L'équipe est revenu par la suite pour faire un petit correctif/ajustement. Nous avons eu un très bon service après vente puisque notre valve sous l'écumoire c'est retrouvé défectueuse et l'équipe est revenue à 2 reprises pour effectuer un ajustement et ensuite un remplacement sans frais. Très bon service!

Jamal Abdallah

They offer a lot of stuff, however customer service doesn't seem to be the priority there

la ma

(Translated) I tried to get information on spa products. No one came to see me. I went to see an employee, she said, yeah what's the matter! I said let it be, I was bothering her. The manager has come, he supports his employee and is also arrogant! (Original) J’ai essayé d’avoir des renseignements sur des produits pour le spa. Personne n’est venu me voir. Je suis allé voir une employée, elle m’a répondu:ouin qu’est-ce qu’y a! J’ai dis laisse faire je la dérangeais. Le directeur est venu, il soutient son employée et est aussi arrogant!

Francis Labonville

(Translated) We purchased a treadmill in June 2018 for $ 1,500 plus tax. Upon delivery, we found the product to be defective. A technician came to confirm everything. The motherboard was defective. So I asked to have another carpet since it was new and delivered this morning. After a few phone calls told me that there are 2 weeks of waiting. I then agree to wait to have a new one instead of having the product that I just received the same day repaired. Club Piscine delivered the new conveyor belt to me in July 2018. After 1 month and a few days of use, the carpet does not rise or fall. I am trying to contact customer service. I left a few messages for several people. I never got an answer. I went there instead. I spoke with Sylvie who had exchanged our carpet the first time. I then ask for a refund of the product since it has been defective twice. She tells me that she has to see her principal. The principal tells me that he does not reimburse here. We were never informed of this during our purchase. She offers to have it fixed. I understand that this is the first thing we can do, but I no longer have any confidence in the product. The product is new, it has 1 month of use. Finally, I accept that a technician repairs the carpet. A few weeks later, the technician changes a part. The problem is still there. I finally asked for a refund again because it was again the motherboard that was broken. They reimburse me the following week. The moral of this adventure for me is to no longer buy from club piscine. (Original) Nous avons acheté un tapis roulant en juin 2018 pour la somme de 1500$ plus taxes. À la livraison, nous avons constaté que le produit était défectueux. Un technicien est venu confirmer le tout. La carte mère était défectueuse. J'ai donc demandé à avoir un autre tapis puisqu'il était neuf et livré ce matin. Après quelques échanges téléphoniques ont me dit qu'il y a 2 semaines d'attente. J'accepte alors d'attendre pour en avoir un nouveau au lieu de faire réparer le produit que je viens de recevoir le jour même. Club piscine ma livré le nouveau tapis roulant en juillet 2018. Après 1 mois et quelques jours d'utilisation, le tapis ne monte et ne descend plus. Je tente de contacter le service à la clientèle. J'ai laissé quelques messages à plusieurs personnes. Je n'ai jamais eu de réponse. Je suis allé sur place au lieu. J'ai parlé avec Sylvie qui avait échangé la première fois notre tapis. Je demande alors un remboursement du produit étant donné que cela fait 2 fois qu'il est défectueux. Elle me dit qu'elle doit voir avec sa directrice. La directrice me dit qu'il ne rembourse pas ici. Nous n'avons jamais été informés de cela lors de notre achat. Elle m'offre de le faire réparer. Je comprendre que c'est la première chose qu'on peut faire, mais moi je n'ai plus du tout confiance avec le produit. Le produit est neuf, il a 1 mois d'utilisation. Finalement, j'accepte qu'un technicien répare le tapis. Quelques semaines plus tard, le technicien change une pièce. Le problème est toujours là. J'ai finalement demandé à nouveau un remboursement parce que c'était encore une fois la carte mère qui était brisée. On me rembourser la semaine d'après. La morale de cette aventure pour moi est de ne plus acheter chez club piscine.

Mike

Bought a jacuzzi there in 2010. In 2014, the controller/computer inside broke and they replaced it with a new one since it was still under 5 year warranty. Now it just broke again and their contractor wants to charge me almost 2000$ to replace it since warranty ended last year. A new piece shouldn't only last 2 years before needing to be replaced again. Should I expect to pay 2000$ every 2 years from now on to replace the same thing over and over again? Ridiculous

Leibel Wolfe

Helpful staff. Great selection

Lanirosen Balasingam

Horrible Service. Went on Thursday morning to get an outdoor sectional that my wife saw .I was talking to staff about it , she said ill have to check if we still have it on stock . While she went to confirm , I called the wife , whom mentioned to me that she already had called and had them put it aside. When i mention this to the sales agent, she got upset right away and said this item was sold by another agent and i cannot continue to serve you anymore and that she was going to call her manager.I told her my wife told them to put it aside but we never purchased it . She then mentionned ; the moment we put a deposit on an item , it was sold. I understand employees are on comission but i felt really disrespected as she walk away and went to call her manager Francois. I expressed my concerns to him whom kept telling me;” im here to serve you now “ and our store politics arent your concerns.”. I guess your employees only care about commissions and not service. This was really unprofessional and lack of customer service.

Pascal Bénard

(Translated) Big Pool Club with lots of choice and store-mounted pool. On the other hand, I've been going there twice for pool pump parts and they are never stock, disappointing (Original) Gros Club Piscine avec beaucoup de choix et de piscine monté en magasin. Par contre ça fait deux fois que j'y vais pour des pièces de pompes à piscine et elle ne sont jamais stock, décevant

Andrej Simic

Ordered a Jacuzzi spa mid May as advised by the sales person it would take 4-6 weeks to receive. It's currently last week of August and there is still no sign of the spa. After many attempts in person, over the phone and by email to obtain a delivery date, a couple of weeks ago we finally got a date of August 20th. A week later there is still no spa and more disappointingly no follow up from anyone at the store. Poor customer service, lack of professionalism, lack of communication. Very frustrated, do NOT recommend this store. Edit: Our spa was finally delivered on September 8, after a sad 4 months of wait. However, to make things worse, the spa was delivered without the optional piece (Clear Ray UV-C water 4 stage filtration system) that we chose and paid for to reduce the usage of harmful chemicals. Furthermore, we found out that the piece was missing from the men that made the delivery and not from any of the store employees we've been dealing with: the "customer service director" Mr Cloutier and his employee Mrs Richer. When I called them to ask about it, I was advised it would take 2-3 weeks to have the technician come and have it installed (it's been almost 4 weeks since then). I was also told that missing this piece wouldn't prevent my spa from running by Mrs Richer!? Therefore, we are officially going on 5 months of wait on our spa to be delivered as ordered and paid for, including all the options. This is totally unacceptable, the logistics and especially the customer service level at this store are at a deplorable level. There wasn't a single thing they could do right since mid May and speaking to them only aggravated the problem. If it were possible, I would rate minus stars. 2nd Edit: I've reached out to Mr Cloutier as well and the response was the same as Mrs Richer gave me: "the purchased UV 4 stage filtration option missing will not prevent the spa from running." Of course, in his communication I was not advised of the time it would take to get the missing part. We are going on a 6 week delay since the spa was delivered and have gone past the 5 month mark since the original order and the 1st snow is probably only 5-6 weeks away. I have paid for the additional water filtration option to avoid using more chemicals and could have bought any brand of spa at a much lower price if the goal was just to "have a spa that runs". I was not kept aware of any of the delays by Club Piscine and even after months of communicating with Mr Cloutier by email and Google reviews he's still publicly asking for the contract number!? I gave it to him 5 times already. Hope that my horror experience helps anyone to consider their options before stepping into this store.

Canute Lui

Bought a patio set with delivery services, they give me a date and change it at the last minute. Just cost me another day off and of course more money. If you cant deliver dont promise a date.

Sorin Arion

They have all the chemicals needed. Staff was not sure about how to solve my water problem but they did their best to help.

M. Serret

(Translated) Effective ! We arrived around 3:45 pm, Marie-Claude took care of us for the purchase of a parasol and a base. It was operational as I like it! At 4:17 pm everything was in the car and we were heading home. Good service thank you! (Original) Efficace ! Nous sommes arrivé vers 15h45, Marie-Claude nous a pris en charge pour l’achat d’un parasol et d’une base. Elle a été opérationnelle comme que j’aime ! A 16h17 le tout était dans l’auto et nous étions en direction de la maison. Bon service merci !

Maxime Gosselin

(Translated) Ordinary Ben as a service. Go to Brossard! I ask to have a net for leaves to hang on the pool. Not in store. Can not show me on his computer models. The clerk was out of class I understand that there is a lot of people ... but by the way of treating customers "next" (Original) Ben ordinaire comme service. Aller à celui de Brossard! Je demande d’avoir un filet pour feuilles à accrocher sur la piscine. Pas en magasin. Peut pas me montrer sur son ordinateur les modèles. Le commis manquait de classe je comprend qu’il y a bcp et monde... mais par la façon de traiter les clients « suivant »

Stephan Ranaivo

(Translated) Do not go to this place to buy. The seller does everything to sell, but remains evasive on the dates, nothing precise. He does everything for you to buy and when you wait for delivery, you are called that your pool model is no longer available, the salt machine is no longer available although a deposit has been paid 3 months in advance. All these product unavailability caused trips to the store because it was impossible to reach the seller on the phone who promised everything, the result is that in the end, a heat pump was available. For the installation, it is a subcontractor, full of leaks, total lack of professionalism, heat pump placed directly on the ground. (Original) N allez surtout pas a cet endroit pour acheter. Le vendeur fait tout pour vendre, mais reste evasif sur les dates, rien de precis. Il fait tout pour que vous achetiez et au moment ou vous attendiez la livraison, on vous appelle que votre modele de piscine n est plus disponible, la machine au sel n est plus disponible alors qu un acompte a été payé 3 mois a l avance. Toutes ces indisponibilités de produit ont causé des deplacements au magasin car impossible de joindre au telephone le vendeur qui a tout promis, le resultat est qu au final, une thermopompe etait disponible. Pour l installation, c est un sous traitant, plein de fuite, manque total de professionalisme, thermopompe posée par terre direct.

David Rouillier

(Translated) We have been very well served. The parts and analysis staff are very knowledgeable. Thank you (Original) Nous avons étés très bien servis. Le personnel aux pièces et aux analyses est très compétent. Merci

Rocco Caruso

Clean, spacious premises. Covid-19 protocols in place. Welcoming staff. Good inventory availability at competitive prices.

Maxence Vandevivere

(Translated) Really difficult at the moment: Endless delays, lack of parts in the delivery, nobody answers the phone, '' it's the installers' fault ... In short ... Large signs at the crates explain that you are getting upset against the staff will not settle anything ... And why not keep its promises of deadlines? agree to speak to CUSTOMERS? For this season, I am going elsewhere. (Original) Vraiment difficile en ce moment: Delais interminables, manque des pieces dans la livraison, personne ne respond au telephone, ''c'est la faute aux installateurs''... Bref... De grands panneaux aux caisses vous expliquent que vous énerver contre le personnel n’arrangera rien... Et pourquoi pas tenir ses promesses de delais ? accepter de parler aux CLIENTS ? Pour cette saison ci, moi je vais ailleurs.

maria karam

Not bad. You fiend what you need for pool

Sylvie Gauthier

(Translated) Well let's say that the service is really poor, I bought my pool and the seller told me that it would be installed this week, which was not respected. Since Thursday I have been trying to obtain information and each time I come across voicemail boxes to which I leave a message. Customer service refers to an email and they don't follow up either. The only feedback I have received is following an informational message I made on their site which told me that the installation service was to call me during the day and guess, no. call. I called the store reception at 4:50 p.m. and was told that at that time no one was going to call me for the appointment, but that I could go to the store tomorrow to find out, so take 1h to 1h30 of my time because no one answers me. The worst part is that if I had at least been able to talk to someone and find out what is going on, I wouldn't be so frustrated ... I changed my rating from 1 to 2 stars for the first time, because I finally had news after 4 days of intensely seeking information. When my pool is installed and if I am satisfied I will modify my rating. Here, I am finally upgrading to 3 stars, The installation team did a no worse job of installing, the pool is straight and the bottom is not too hilly. On the other hand, they left, leaving the boxes ripped open all over my land as well as a bottle of water. I did not expect them to leave with the boxes, but I would have appreciated if they were gathered in a pile ... (Original) Et bien disons que le service est vraiment pas fort, j'ai acheté ma piscine et le vendeur m'avait dit qu'elle serait installée cette semaine ce qui n'a pas été respecté. Depuis jeudi je tente d'obtenir des informations et à chaque fois je tombe sur des boîtes vocales auxquelles je laisse un message. Le service à la clientèle réfère à un courriel et ils ne donne pas suite non plus. Le seul retour que j'ai reçu est suite à un message d'information que j'ai fait sur leur site qui m'a dit que le service d'installation était pour me téléphoner au courant de la journée et devinez, pas d'appel. J'ai téléphoné à la réception du magasin à 16h50 et on m'a dit qu'à cette heure là c'est certain que personne allait me téléphoner pour le rendez-vous, mais que je pouvais aller en magasin demain pour savoir, donc prendre 1h à 1h30 de mon temps parce que personne ne me répond. Le pire c'est que si j'avais au moins pu parler à quelqu'un et savoir ce qui en est, je serais pas aussi frustrée... Je change une première fois ma note de 1 à 2 étoiles, car j'ai enfin eu des nouvelles après 4 jours à chercher intensément à avoir des informations. Lorsque ma piscine sera installée et si je suis satisfaite je modifierai ma notation. Voici, je majore finalement à 3 étoiles, L'équipe d'installation a fait une pas pire job d'installation, la piscine est droite et le fond est pas trop vallonné. Par contre ils sont partie en laissant les boîtes éventrées un peu partout sur mon terrain de même qu'une bouteille d'eau. Je ne m'attendais pas à ce qu'ils repartent avec les boîtes, mais j'aurais apprécié qu'elles soient rassemblée dans un tas...

Marilyn Lachapelle

(Translated) We will have had our swimming pool two months after the date mentioned when the contract was signed. Impossible to speak to the big boss, several deadlines were given and always good reasons: they did not receive the swimming pool on time, rain, installer laid off, they took over the installer, they clarified it to new! A new company is currently in my class ... so we should have had the last one in May! A BIG investment for little service! We wish it would be perfect and that this "battle" was quickly behind us! (Original) On aura eu notre piscine deux mois après la date mentionnée à la signature du contrat. Impossible de parler à la grande boss, plusieurs délais ont été donnés et tjrs de bonnes raisons: il n’ont pas reçu la piscine à temps, pluie, installateur mis à pied, ils ont repris l’installateur, ils l’ont clairé à nouveau! Une nouvelle compagnie est présentement dans ma cours... alors qu’on devait l’avoir la dernière de mai! Un GROS investissement pour peu de service! On souhaite qu’elle soit parfaite et que cette « bataille » soit rapidement derrière nous!

Yass Haimeur

We bought an in ground pool from there. We signed the 14th of May. We were told that by June 22nd our fool would be finished. The work would start in 3 weeks from that date we signed the contract (May 14th). It would take 10 days to build. We were promised that by June 22nd the pool would be finished. We gave away our above ground pool. We contracted a fence company and an electrician. The sales rep calls us the 28th of May to ask us if we did our financing. We told him yes. He said he’ll call us back. He never did. We called back the day after. Nothing was ordered. Nothing was done. He now tells us he will order the pool and it will take 3-4 weeks. They should start work July 1st. It would be done before mid-July. We asked what happened. The weather was fine, so it wasn’t due to weather. He said he hadn’t ordered anything yet. We asked 100% July first. He said he wasn’t sure maybe mid-July they would start. We were very upset. We cancelled the sale due to the fact that were unreliable. They lied to us. We have no pool and 2 contracts now we have to deal with. We have no more pool for the kids. They ruined our summer and they couldn’t care less. I have never dealt with a store that has such bad service. I will never deal with this store again and I wouldn’t even recommend it to my worst enemy! A ruined summer. Thanks Club Piscine Saint-Hubert! They told is to give info to contact us. NOTHING. Great service from head office too!

Salvatore Mangione

Good when they have stocks.

Stephane Danakas

(Translated) I spoke with gyslain (seller) for my salt cartridge and he advised me on the models and I was well advised and I left very satisfied no pressure so ???????? (Original) J'ai parlé avec gyslain (vendeur) pour ma cartouche au sel et il m'a conseillé sur les modèles et j'ai été bien conseillé et je suis repartie très satisfait pas de pression donc ????????

Anna Maria Pinotti

Although it's hasn't been pool weather needed chlorine... Nice big store fir all outdoor needs.

Odette Plante

(Translated) Misguided by seller both when installing furniture. However, we were offered the installation the day after delivery. The installers were excellent. (Original) Mal avisé par le vendeur tant qu’à l’installation du mobilier. Par contre on nous a offert l’installation dès le lendemain de la livraison. Les installateurs étaient excellents.

Marc Chriqui

Extremely disappointed with Club Piscine Laval. Pool was installed at my mother’s house in July 2020 and after 1 winter, the seam of the liner ripped over 6 inches on the bottom. This is most probably due to poor installation as the toile was not probably set on the ground or compaction was deficient during installation. They refuse to warranty their product. A company that claims to be from Quebec should make products resistant to our weather.

Ugo Bellavance

Employee was kind and helped me find what I needed.

Rhys H

goodserver

Jean-Pierre Nadeau

(Translated) Very good adviser, regarding the telephone to the advisers they are too busy an after-sales service could be set up to respond to customers' concerns or problem that can be resolved by someone other than the advisor? (Original) Très bon conseiller, en ce qui concerne le téléphone aux conseillers ils sont trop occupés un service après vente pourrait être instauré pour répondre aux inquiétudes des clients ou problème réglable par une autre personne que le conseiller ?

JF Charest

(Translated) After a bad experience with the purchase of a swimming pool, I gave a second chance for the purchase of courtyard furniture. The first seller did not impress me, but thank you to Anne who knew how to improve the image of this place in my eyes. (Original) Après une mauvaise expérience à l'achat d'une piscine, j'ai donné une 2e chance pour l'achat de mobilier de cour. La première vendeuse ne m'a pas impressionné , mais merci à Anne qui a su redorer l'image de cet endroit à mes yeux.

Celine Dupuis

(Translated) No one to serve you in the business but I found everything I was looking for and even more (Original) Personne pour te servir dans le commerce mais j'ai trouvé tout ce que je cherchais et même plus

Monica Mendes

(Translated) No professionalism. We bought for more than $ 2,000 and since the store was closing in 10 min, they did not want to wait for our merchandise to be collected another 5 min when when it came time to pay, they told us "no problem, we will wait for you " It's a "buy and transfer" ... plus we asked for a cover and the sales clerk told us it was included. Arrives at home, no cover. Call back to let me know it was not included ...... !!! She could at least have sold it to us, she knew it was important to us. No quality of service. really disappointed with our first and last experience at club piscine st-Bruno. (Original) Aucun professionalisme. On a acheté pour plus de 2,000$ et comme le magasin fermait dans 10 min, ils n’ont pas voulu attendre qu’on récupère notre marchandise un 5 min de plus alors qu’au moment de payer, ils nous ont dit «pas de problème, on va vous attendre » C’est un « achète et décaliss »... en plus, on a demandé à ce qu’il y ait une housse et la vendeuse nous a dit que c’était inclus. Arrive à la maison, pas de housse. Rappelle pour me faire dire que c’etait pas inclus......!!! Elle aurait au moins pu nous la vendre, elle savait que c’était primordial pour nous. Aucune qualité de service. vraiment déçus de notre première et dernière expérience chez club piscine st-Bruno.

Maria Sabounjian

Horrible after sale service!! I have left several messages with no call back!! I regret my purchase, feels like they took our money and have disappeared! If i can give a rating of 0 i would. Very very disappointed...

Chris

Best place to pick up pool supplies, surprisingly competitive prices and can get your pool water tested as well. A good assortment of standard replacement parts for inground and above ground pools as well as spas.

Farshad Pourshargh

Not a good experience and still don't know what will happen. Signed a contract for an above ground pool. They told me everything is fine and they will call me for installation first week of July. They did not, so tried to call them, was difficult to find the right person. Then, their installation told me, they did not have the pool and parts in their stock!!! What!!! I have waited weeks and now they tell me this! So now I don't even know what will happen, when they will have it in stock? when it will be installed? I needed it for this summer not for fall or winter. Hope someone from ClubPicsicne would answer this comment. Very disappointed.

sophie pelletier

(Translated) For the after-sales service and the warranty its a big zero, it's been 2 and a half months that we try to order a part of our swimming pool which is broken and nothing that passes the service to the parts is a bad service no competent person. (Original) Pour le service après-vente et la garantie ses un gros zéro , ça fais 2 mois et demi que nous essayons de commander une pièce de notre piscine qui est brisée et rien ce passe les service au pièces est un service pourri aucune personne compétente.

Jean-François Lanteigne

Correct

Gulnar Khudaverdiyeva

Before we signed the contract everything was fine. But all the disaster started during the delivery. First of all they did not deliver everything. Second of all, the delivery guy damaged our garage panel as well as the asphalt. Also, there was no after sale service. Whatever we were asking they were saying check the YouTube. Few days later they repaired the panel. For the asphalt, they asked the estimate from the specialist. It was sent to them via registered mail. After almost month and a half, we contacted the transport company and they refused to pay, first saying that they did not receive the mail, then saying that they have already paid us. We called the Club Piscine and gave them one hour to fix the issue. We also told them that if not we will be complaining to OPC. Hour later, the driver showed up and asked us to sign the paper before showing us the cheque. Once we signed and she gave us the cheque, we realized that the last name was not spelled correctly. We kindly asked the driver to return the signed paper and leave with the cheque in order to correct it. She refused completely, insisting that her boss must authorize it. We called M. Michel from the transport company and he instead of resolving the issue said that “ vous êtes quelque chose comme un client ( you are something like a client) “. We said that if she is not giving the paper back then we will call the police as she is not allowed to leave the incorrect cheque and the signed paper. After back and forth, the driver corrected the cheque. Please be aware that their prices are little low, but there is no customer service. Trevi is better. We learned our lesson.

Ger Cor

(Translated) I bought a filter and I asked the service advisor who sold me the filter made for my spa which is in their showroom, unfortunately they don't, I go back to have the right filter and the manager of service / store manager / pool club owner / founder of pool club stores. Don't want to trade it to me. He tells me that his employee's mistake is human .... that she service but what to ask of a person who unfortunately has a hard time expressing himself other than I do not reimburse the $ 36 filter. WoW how to lose customers has stores like Costco and leads Amazon. well done (Original) J’ai acheté un filtre et j’ai demande au conseiller du service qui ma vendu le filtre fait pour mon spa qui est dans leur salle d’exposition , malheureusement ils ne fait pas , je retourne pour avoir le bon filtre et le directeur de service / directeur du magasin / propriétaire du Club piscine / Fondateur des magasins club piscine . Ne veut pas me l’échanger. Il me dit que l’erreur de son employé est humaine.... qu’elle service mais quoi demander à une personne qui malheureusement a de la misère à s’exprimer autre que je ne rembourse pas le filtre de 36 dollars . WoW comment perdre des client a des magasin comme Costco et mène Amazon . Bravo

Henri Rabbath

(Translated) We bought a swimming pool in September 2020 for delivery mid-June 2021, today July 28, we still do not have a date for the start of the work. I contacted manager Jeff Cloutier three times without any response. Club Piscine completely ruined my family's summer. I strongly advise against purchasing a swimming pool at Club Piscine Laval. (Original) Nous avons acheté une piscine en Septembre 2020 pour livraison mi-Juin 2021, aujourd’hui le 28 Juillet , nous avons toujours pas une date pour le commencement des travaux. J’ai contacté le gérant Jeff Cloutier â trois reprise sans aucune réponse . Club Piscine a complètement gâché l’été de ma famille. Je déconseille fortement l’achat d’une piscine à Club piscine Laval .

Francois Boisvert

Large choice of pools and hot tubs. They do have all the accessories you will need but if you are there for a big ticket item, be ready for the "car dealership" experience. Staff talks about monthly payment more than purchase price and they do offer you every single otpion available.

Roula Azzi

Very poor after sales service!!! Worst experience ever. They return call after weeks of leaving voice messages and even going to the store, explaining the problem. Although we paid a big amount of money for a ground pool. I really regret this purchase!!!!+

Luca Bisinella

Go to the one on the 15 cause you get no service on the one on boule. Des Laurentides

nadesan navaneethan

Until sign the contract smiling face after middle finger.

Louise Pelletier

Here’s a copy of a letter sent to Club Piscine Laval, when you need help in a hurry and you phone all the Stores around Montreal, South Shore even Cowansville and the only one who has the decency, the kindness and the professionnalisme to call you back is Club Piscine Laval (and the fact that they had the filter we need was a big plus) to me they are my number one and I can tell you that even tho the purchase was for my daughter’s swimming pool, from now on all our purchase will be done at that store, will be happy to drive from St-Jean-sur-Richelieu . Thank you again for your service, really hope you can all read my letter.

Loic Larochelle

(Translated) The employees are courteous, but we often have difficulty getting service without waiting at the parts and services counter. We always find the pool parts we need. (Original) Les employés sont courtois, mais on a fréquemment de la difficulté à se faire servir sans attendre au comptoir des pièces et services. On trouve toujours les pièces pour piscine que nous avons besoin.

Antonio Andre

Fast service, no waiting at thé cash

Doug Mike

Bough a product that was clearly defective once assembled. Manager insisted to give me a replacement instead of providing reimbursement even if I had the clear impression it would have the same defect. It indeed had the same defect once assembled. In conclusion, I had to travel there multiple times to the store and assemble the same product twice before getting reimbursed.

Guillaume Taillefer

(Translated) Very bad service. Apart from the lack of sellers on the floor, which can be understood given the situation of the Covid, we could not leave with our item. When we went to the place to take the box from our outdoor sectional, I was told that the box is too big to fit in my car, even though the seller had assured us that it could get in. No problem ... we adapt, I tell them that I will empty the pieces of the box and put them one by one in the car. Perfect! Once arrived in the warehouse to take the box, I am told that none of the lifts work, so we will not be able to take our product that we just bought. So I go back to the cashier, to ask them to deliver it to me, in Montreal. Impossible, there is a $ 75 fee. Really? It's their fault, I just had a 30 minute drive, and I have to pay delivery charges (or come back Monday (we were Saturday)) to pick up the box. They never wanted to deliver the product to me at their expense, when they were wrong. Whatever. (Original) Très mauvais service. À part le manque de vendeurs sur le plancher, qui peut se comprendre étant donné la situation du Covid, nous n'avons pu repartir avec notre item. Quand nous sommes allé à l'endroit pour prendre la boîte de notre sectionnel extérieur, on me dit que la boîte est trop grosse pour entrer dans ma voiture, alors que le vendeur nous avait assuré que ça pouvait entrer. Pas de problème... on s'adapte, je leur dit que je vais vider les morceaux de la boîte et les mettre uns à uns dans la voiture. Parfait! Une fois arrivé dans l'entrepôt pour prendre la boîte, on m'indique qu'aucun des lifts ne fonctionnent, donc on ne pourra prendre notre produit que nous venons tout juste d'acheter. Je retourne donc à la caisse, pour leur demander de me la livrer, à Montréal. Impossible, il y a des frais de 75$. Vraiment? C'est de leur faute, je viens de faire 30 minutes de voiture, et je dois en plus payer des frais de livraisons (ou revenir lundi (nous étions samedi)) pour reprendre la boîte. Ils n'ont jamais voulu me livrer le produit à leurs frais, alors qu'ils étaient dans le tord. N'importe quoi.

Michael T

By far better than Trévi Brossard. Huge place for everything you need, parts, heat pump demo so you can see, hear it for the noise to compare. Excellent customer services. Thanks to Ismaïl who is the best heat pump rep I've met this week after visiting five different stores. Very knowledgeable and most importantly, he listens to customer needs and recommends the best machine for your money and worry free so you can enjoy your pool or spa.

Marc Laberge

(Translated) The people who work on the pool side are very competent, they know the subject of swimming pool chemistry and what to do to balance your water. They will take the time to fully explain to you if you ask them. I had questions about the operation of the chlorine generator. An employee took me to the back, where they have facilities to test these machines, and explained everything to me in front of a machine exactly like mine. I was even able to record his demonstration so that I could refer to it later. I greatly appreciate their patience! (Keep in mind that they spend their day repeating the same things to everyone ... I would be tired if I were them!) On the other hand, it is to be expected that there will be a large crowd at the beginning of the summer because everyone wants to leave their pool at the same time. So obviously, it's going to be long at the water and parts testing counter. But from my experience, they still take the time to explain everything to you if you ask them ... If I had a suggestion to make it would be the following: it would be really nice that the store is open until 9:00 pm Monday to Friday during the month of May. It would leave a little more customers and come on Saturday, it would probably be much less crowded for those who were unable to appear during the week. Chemicals are a little more expensive than elsewhere. Personally, I would never go to buy my products at Wall Mart ... For me, their advice and the water tests they do for free are worth much more than the dollar that I could save on a pocket of salt. By the way, their water tests are really useful and it's super well done. It is so practical to have a sheet with all the indications to follow and the list of products to add in order to balance your water. In short, good service, good store. If you want to avoid the high traffic at the start of the season, go there between 4 and 6 PM on weekdays. (Original) Les gens qui travaillent du côté piscine sont très compétents, ils connaissent bien le sujet de la chimie d'une piscine et quoi faire pour équilibrer votre eau. Ils prendront le temps de bien vous expliquer si vous leur demandez. J'avais des questions sur le fonctionnement du générateur de chlore. Un employé m'a amené à l'arrière, où ils ont des installations pour tester ces machines, et ma tout expliqué devant une machine exactement comme la mienne. J'ai même pu enregistrer sa démonstration pour pouvoir m'y référer plus tard. J'apprécie grandement leur patience! (Gardez en tête qu'ils passent leur journée à répéter les mêmes choses à tout le monde... Moi je serais tanné si j'étais eux!) Il faut par contre s'attendre à ce qu'il y ait grande affluence au début de l'été parce que tout le monde veut partir sa piscine en même temps. Donc évidemment, ça va être long au comptoir des tests d'eau et des pièces. Mais de mon expérience, ils prennent quand-même le temps de bien tout vous expliquer si vous leur demandez... Si j'avais une suggestion à faire ce serait la suivante : ça serait vraiment bien que le magasin soit ouvert jusqu'à 9h00 PM du lundi au vendredi pendant le mois de mai. Ça repartirais un peu plus la clientèle et venu le samedi, ça serait probablement beaucoup moins achalandé pour ceux qui n'ont pu se présenter pendant la semaine. Les produits chimiques sont un peu plus chers qu'ailleurs. Personnellement, je n'irais jamais acheter mes produits chez Wall Mart... Pour moi, leurs conseils et les tests d'eau qu'ils font gratuitement valent beaucoup plus que le dollar que je pourrais sauver sur une poche de sel. Soit dit en passant, leur tests d'eau sont vraiment utiles et c'est super bien fait. C'est tellement pratique d'avoir une feuille avec toutes les indications à suivre et la liste des produits à ajouter pour pouvoir balancer son eau. Bref, bon service, bon magasin. Si vous voulez éviter le grand achalandage du début de saison, allez-y entre 4 et 6 PM pendant les jours de semaine.

Michael Rob

Solar cover stock item great price.

Rmicu2015@gmail.com Razvanradumicutistu

Bad experience. No service after seling.

Wendy

(Translated) I bought a gazebo from Club Piscine in July 2020. Everything went well. The seller was very professional and courteous. The laying of the concrete base as well as the installation of the gazebo went very well over the following weeks. However, I must have called the store a few months later when I noticed that rainwater was constantly seeping and stagnating in the gazebo. I see that Club Piscine's after-sales service (located on Highway 15) leaves much to be desired !! I called the vendor and supervisor several times over several days to have one of their employees come and put on insulation that would prevent rainwater from entering the gazebo. I never received the service as such. I left several messages expressing my disappointment and displeasure. No news from them! No service rendered! Please note that I spent a lot of money to buy the gazebo for my class. So, I am really disappointed today not to receive after-sales service from Club Piscine in order to be able to take full advantage of my purchase! This whole situation left me with a bitter taste and I unfortunately do not recommend this company for your seasonal shopping. (Original) J’ai acheté un gazebo chez Club Piscine en juillet 2020. Tout s’est bien passé. Le vendeur a été très professionnel et courtois. La pose de la base en béton ainsi que l’installation du gazebo se sont très bien déroulées au cours des semaines suivantes. Par contre, j’ai dû appeler au magasin quelques mois après, lorsque je constaté que l’eau de pluie s’infiltrait et stagnait constamment dans le gazebo. Je constate que le service après-vente de Club Piscine (situé sur l’autoroute 15) laisse vraiment à désirer!! J’ai appelé le vendeur ainsi que le superviseur à plusieurs reprises pendant plusieurs jours afin qu’un de leurs employés vienne mettre un isolant qui empêcherait l’eau de pluie de pénétrer à l’intérieur du gazebo. Je n’ai jamais reçu le service en tant que tel. J’ai laissé plusieurs messages où j’ai exprimé ma déception et mon mécontentement. Aucune nouvelle de leur part! Aucun service rendu! Veuillez noter que j’ai déboursé beaucoup d’argent pour acheter le gazebo pour ma cours. Donc, je suis vraiment déçue aujourd’hui de ne pas recevoir de service après-vente de la part de Club Piscine afin de pouvoir profiter pleinement de mon acquisition! Toute cette situation m’a laissé un goût amer et je ne recommande malheureusement pas cette entreprise pour vos achats saisonniers.

Tony Vigliotti

Be aware of the Jacuzzi products and Club Piscine Customer Server. I bought a Jacuzzi Salt System which lasted only 1-1/2 seasons. It was a lemon from the start, over 15 visits back to the store, and $600 down the drain.

James Sparks

Customer service at their Centre de Liquidation in Laval is very unsatisfactory. One gets the feeling that the employees are underpaid.

Michael Essipovitch

Found what looked for.

C Clermont

(Translated) A good experience tarnished by the installer! In the COVID situation, we bought our swimming pool over the phone. Excellent service from Mr. Joyal from start to finish. Mr. Joyal listened to our needs and answered our questions well. The delivery of the pool has even been brought forward by 2 weeks, WOW even better! The moment arrives when the installer contacts us for the APPOINTMENT. We agree on a date, set up day arrives. Nothing to say until the moment to lay the canvas. The installer asks us within 3 minutes if we want to install a geotextile fabric. Uh, we thought that this was included in the installation, the installer rocks us by telling us that he must do it quickly, but that he recommends it due to the presence of small rocks that he could not remove . I try to reach Mr. Joyal, without success (it is early in the morning). The installer tells us that we have to make a decision and that the canvas is $ 300 cash or $ 350 with invoice. I ask him with an invoice to have me reimbursed at Club Piscine. No need to try to get a refund. Club Piscine does not pay for this according to the installer. I confirm to you that I never received an invoice from the installer afterwards. The guy is a little insulted and big Jean like in front of us rush to finish the job. Arrived 2 minutes before the departure of the installer he tells us that the closing of the swimming pool must be done by him for an amount of 172 $ in order to guarantee the guarantee of installation… But nevertheless, I paid Club Piscine for installation. Mr. Joyale confirms that the installation is guaranteed by Club Piscine and not the installer. The moment arrives when I go to Club Piscine for the reimbursement of the canvas. Monsieur Joyale got us a $ 250 gift card (so the canvas cost us $ 100, reasonable price). We are on the whole very satisfied with the experience with Club Piscine, but beware of the subcontractors for the installation, Club Piscine should take the time to properly notify these installers and even follow up after the installation to validate the quality of the work. I would add that despite the installation of the geotextile canvas, the bottom of my pool looks like the surface of the moon with unevenness which leads me to believe that the professionalism of the installer is doubtful and I am not talking about the folds that we are now meeting for a few days. (Original) Une bonne expérience ternie par l'installateur! En situation de COVID nous avons fait l’achat de notre piscine par téléphone. Excellent service de monsieur Joyal du début à la fin. Monsieur Joyal était à l’écoute de nos besoins et à bien répondu à nos questions. La livraison de la piscine à même été devancé de 2 semaines, WOW encore mieux! Arrive le moment où l’installateur communique avec nous pour le RENDEZ-VOUS. Nous convenons d’une date, arrive la journée de l’installation. Rien à dire jusqu’au moment de poser la toile. L’installateur nous demande avec un délai de 3 minutes si nous désirons faire installer une toile géotextile. Heu, nous pensions que celle-ci était incluse dans l’installation, l’installateur nous roche en nous disant qu’il doit faire vite, mais qu’il la recommande du à la présence de petites roches qu’il ne pouvait pas enlever. Je tente de joindre monsieur Joyal, sans succès (il est tôt le matin). L’installateur nous dit que nous devons prendre une décision et que la toile est 300$ cash ou 350$ avec facture. Je lui demande avec facture pour me faire rembourser chez Club Piscine. Pas nécessaire de tenter de vous faire rembourser Club Piscine ne paye pas pour cela selon les dires de l’installateur. Je vous confirme que je n’ai jamais eu de facture par la suite de l’installateur. Le gars est un peu insulté et gros Jean comme devant nous rush pour finaliser la job. Arrive 2 minutes avant le départ de l’installateur il nous dit que la fermeture de la piscine doit être faite par lui pour un montant de 172$ de façon à garantir la garantie d’installation… Mais pourtant, j’ai payé Club Piscine pour l’installation. Monsieur Joyale nous confirme que l’installation est garantie par Club Piscine et non l’installateur. Arrive le moment où je me présente chez Club Piscine pour le remboursement de la toile. Monsieur Joyale nous a eu une carte cadeau de 250$ (donc la toile nous a coûté 100$, prix raisonnable). Nous sommes dans l’ensemble très satisfait de l’expérience avec Club Piscine, mais attention aux sous-traitants pour l’installation, Club Piscine devrait prendre le temps de bien aviser ces installateurs et même faire un suivi suite à l’installation pour valider la qualité du travail. J’ajouterais que malgré l’installation de la toile géotextile, le fond de ma piscine ressemble à la surface de la lune avec des dénivellations qui me laisse croire que le professionnalisme de l’installateur est douteuse et je ne vous parle pas des plis que nous retrouvons maintenant depuis quelques jours.

Haig Matian

Bought a sofa set for outdoors 2 years ago and came in today to get replacement covers since it had lost its color completely. Dealt with Francois from service..he gave me some sort of discount which was appreciated but he was rude and condescending. I didnt complete the transaction because of his attitude.

Raul SC

Worst custumer service after you buy the pool

Jamie Pelletier

This is the second inground pool I’ve ordered to date. The first was with Trevi DIX30.. I thought they were bad, but nothing compares to the stress and delays, after delays we’ve experienced with Club piscine. Our inground pool was supposed to begin construction July 13th. It was one month late, and a week or more went by before they came back for the next step. That being said- it’s September 13th, and it’s still not complete. Sales will sell, and claim a timeline, while the builders claim another. We have to constantly call and check in for when profess will happen. Our front yard and back yard have been a disgusting mess of torn up grass and mud, with rocks for the backfill everywhere. Zero apologies or concern for customer satisfaction have been given by Yvon... they’ve only been given when I practically begged for some sympathy or apologies for the crazy delays. Apparently no compensation is given this year because of Covid.. meanwhile the sales are through the roof with pools, and spas. If you’re getting a inground pool- expect it two months delay, and poor customer service.

R. Brown

I bought a 15 above ground pool from them and over a couple of years I noticed that it was developing a hole in it. I went back to Club Piscine and knowing that it would be pro rated tried to find out what it would cost for a new pool wall. I talked with a young lady who was their service rep. That was 3 years ago. I haven't heard anything back. Once they have your money, don't expect anything else.

Gisele F

(Translated) Not very satisfied, I paid for the installation and they left leaving a box with the staircase in pieces and did not dig in the center. My friend worked for a day to go up the stairs and put it down. They did not take the time to explain to us how everything worked, and in addition the pool was losing water (Original) Pas très satisfaite, j'ai payé pour l'installation et ils sont parti en laissant une boîte avec l'escalier en morceaux et n'ont pas creuser au centre. Mon ami a travaillé pendant une journée pour monter l'escalier et la posé. Ils n'ont pas pris le temps pour nous expliquer comment tout fonctionnait,et en plus la piscine perdait de l'eau

Luc Papin

(Translated) Very bad experience !! We make threats of payment to complete the work! If not, we don't go back! Once everything has been paid you run after them! My heat pump has not been working since the connection and someone will be sent to me by September 20 to see the electrical connections of the lights are not finished I spent the day waiting we had to spend Lack of follow-up and professionalism (Original) Très mauvaise expérience !! On fait des menaces de paiements pour compléter lez travaux ! Si non on ne retourne pas ! Une fois tout payé tu court après eux ! Ma thermopompe ne fonctionne pas depuis le branchement et on m’enverra quelqu’un d’ici le 20 septembre pour voir les raccord électrique des lumières ne sont pas terminé j’ai passé la journée à attendre on devait passé Manque de suivi et de professionnalisme

Fabiola Lopez

(Translated) Excellent service. Thank you very much to the gentleman who finished his shift (parts services) but he still took the time to help us. Very happy with your service !! Because that of St Eustache is a big 0 ???????? people at the reception do not move their behind to help people !! And if they are having dinner go eat in the dining room. (Original) Excellent service. Merci beaucoup au monsieur qui finissé son quart de travail (services des pièces) mais il a pris quand même le temps de nous aider. Très contente de votre service!! Parce que celui de St Eustache c'est un gros 0 ????????les personnes à l'accueil bougent pas leurs derrière pour aider les gens!! Et si elles sont en dîner allez manger à la salle à manger.

Sam R

Very rude staff and overpriced! I went to check water quality and the guys working there are inexperienced and rude with customers and they really don't care about your time. I then went to the pieces section looking for a piece that was broken the boy at that counter was super rude and incompetent (he clearly had no clue what I was talking about )

stéphanie Lebrun

(Translated) In these times of Covid I expected not to have any choice but also to big delays for the delivery of my furniture and garden pavilion but the deadlines were all respected and even better were greatly anticipated. We have purchased furniture and garden pavilion for our new outdoor set-up (moreover, they have more choices in store than on the internal site because they have exclusive product lines). We even chose an extension for our outdoor sofa which was back order and should arrive in 2022. However, the manager managed to find us one and in 48 hours everything was delivered. The service in this department is absolutely "off the hook" and I am very happy to have done business with them. Efficiency, honesty and respect for deadlines are the key words of my experience with our salesperson Benoit M and his manager Francois. (Original) En ces temps de Covid je m'attendais à ne pas avoir de choix mais aussi à de gros retards pour la livraison de mes meubles et pavillon de jardin mais les délais ont été tous respectés et même mieux ont été largement devancés. Nous avons fait l'achat de mobiliers et pavillon de jardin pour notre nouveau set up extérieur (d'ailleurs ils ont plus de choix en magasin que sur le site interne car ont des lignes de produits exclusifs). Nous avions même choisit une extension pour notre sofa extérieur qui était back order et devait arriver en 2022. Cependant le directeur a réussi a nous en trouver une et en 48h le tout était livré. Le service dans ce département est absolument "su la coche" et je suis bien heureuse d'avoir fait affaire avec eux. Efficacité, honnêteté et respect des délais sont les maitres mots de mon expérience avec notre vendeur Benoit M et son directeur Francois.

louis Kalantzis

Rude and not polite

JASPREET SINGH

until sign the contract smiling face after middle finger. better to Change your logo.

Andre Rousseau

(Translated) Bad service. The receptionist informs me that the counter has decided not to answer the phone but only people in the store. If I move 15 km one way and they tell me they do not have the piece in stock, Do they refund me unnecessary travel costs ????? Please buy elsewhere because this attitude is a contempt for customers. rotten (Original) Service pourri. La réceptionniste m'informe que le comptoir des pièces a décidé de ne pas répondre au téléphone mais seulement aux personnes en magasin. Si je me déplace 15 km aller seulement et ils me disent qu'ils n'ont pas la pièce en stock, Est-ce qu'ils me remboursent les frais de déplacement inutile ????? SVP achetez ailleurs car cette attitude est un mépris pour la clientèle. Pourris

Guy

(Translated) Phew the parts and service manager… Please do something with him… I know everything, I answer you without thinking and not even trying to understand the problem. I've been going to see him for 2-3 times for simple things like closing plugs for digging… he answers anything… the plugs didn't fit because he gave me the ones for the above ground pool… the feet and heads for the calculates with a pump no knowledge ... the salesman with glasses in his 40s smiling REALLY competent for example !! But you have to fall on it. (Original) Ouff le directeur des pieces et services … SVP faite qqch avec lui … d’un air je connais tout te répond sans réfléchir et tenter meme pas de comprendre le problème. Ca fait 2-3 fois que je vais le voir pour des choses simple comme des bouchons de fermeture pour creuser … il répond n’importe quoi… les bouchon ne fit pas car il ma donné ceux de piscine hors terre…les pieds têtes pour le calcule d’une pompe aucune connaissance… le vendeur au lunette dans la 40aine souriant VRAIMENT compétant par exemple !! Mais faut tomber dessus.

Marie-pier St-laurent

(Translated) When it's time to buy everything is perfect .... for the installation on the other hand ... it's already been 6 weeks when he had given me 3 when buying. I am unhappy knowing that we have had very little rain in the last few weeks. There are clearly customers walking past us. (Original) Quand c'est le temps d'acheter tout est parfait....pour l'installation par contre...ca fait déjà 6 semaines alors qu'il m'en avait donné 3 lors de l'achat. Je suis mécontente en sachant que nous avons eu très peu de pluie dans les dernières semaines. Il y a clairement des clients qui passent devant nous.

Marie-Lou Turenne

(Translated) Great water analysis service. The employee took the time to explain the steps to me, even if it was all written on the sheet given. In 1 day, my pool was perfect, many thanks (Original) Super service d'anaylse d'eau. L'employée a pris le temps pour bien m'expliquer les étapes, même si c'était tout écrit sur la feuille remise. En 1 journée, ma piscine était parfaite, mille mercis

mohamed zoghlami

(Translated) I put a deposit for an inground pool! I asked for a refund due to financial difficulty they told me, that I can very well dream and that I can forget my deposit. They say there are clauses in the contract why no one told me! Also one reason for cancellation is that I received bad feedback from the after sales service! I lost $ 1000 maybe but I'll leave this comment for you so you can save them. I mention the people to avoid doing business with them: JF.T J.C Rep to the comment from Mr Cloutier: - The designer does not exceed $ 300 as in all the market. - It's not a special order, it's just you don't have the budget to reimburse the world - Not disclosing contract terms to a client is already a legal scam! As promised, I will sue you and publish the Max my message! Thank you (Original) Jai mis un dépôt pour une piscine creusée! J’ai demandé un remboursement suite à une difficulté financière ils m’ont répondu, que je peux très bien rêver et que je peux oublier mon dépôt. Ils disent que il y’a des clauses dans le contrat pour ça que personne me l’a mentionné! Aussi une raison d’annulation c’est que j’ai reçu des mauvais feed-back du service après vente! J’ai perdu 1000$ peut être mais je vous laisse ce commentaire pour que vous puissiez les sauver. Je mentionne les personnes à éviter de faire affaire avec eux: JF.T J.C Rep au commentaire de Mr cloutier: - Le dessinateur ne dépasse pas 300$ comme dans tout le marché. - Ce n’est pas une commande spéciale c’est juste vous n’avez pas le budget pour rembourser le monde - Ne pas divulger les clauses de contrat a un client c’est deja de l’arnaque disant légale! Comme promis, je vais vos poursuivre et publier le Max mon message! Merci

tanya geato

Impressive

Lauren Goldenberg

Club Piscine Saint Hubert, your customer service is despicable. I will permanently be taking my business elsewhere. Your dishonesty and lack of respect towards patrons is shameful.

Marinos Plessas

Finally after 2 weeks of delivery delay of my POOL I've got a delivery date of Friday. This is the third time that I have to go in person to find out what's going on!

Cynthia Raymond

STAY AWAY! Our experience was horrible from beginning to end. First of all the sales person told us this store was a corporate store. It turned out not to be - the owner has some sort of relationShip with the founders of the brand. Secondly, after several days of delay Vs the start date they promised us, they only decided to be start digging when we called to cancel the contract and get back our deposit. If we had not done this they would not have started as fast as they did. Their process is to advance construction to the point where they reach equipment delivery and then bill you 70% of the contract and you are at their complete mercy. No one will cancel a contract after paying 70% of a 35k pool. The construction process was pure hell. We asked for a 6foot deep pool they gave us 7.5ft ..... we were told to either live with it or it would cause another month of delay. Our project manager Dino quit during the summer as we was getting complaints from many many unhappy customers during the summer from all the delays and could not handle it. We had many weeks of delay (this pool was installed last summer so had nothing to do with covid). When we called to complain we were told it was extremely hard to find external installers (cause nothing is done by them but by subcontractors) and they could not afford to upset them by putting pressure on them. Denise Bissonnette - their head of customer service was absolutely unpleasant to deal with. Could not care less about customer satisfaction. What are they doing hiring such a person. She told us we would be compensated at the end of the project because of the construction errors, delays and poor project management. When the project ended she sent an email saying we dont compensate customers. Pay your bill or we will send you in collection. Do yourselves a favor and go elsewhere.

Luigi Fiorito

Bought Jacuzzi salt sytem the natrium 25 don't bother the cell dies after 2 seasons of use we're talking about 400$ every 2 years not very economical. You have to run around take it from me go for a bit more expensive but buy hayward products built to last had my last one 10 years until the cell died was told the jacuzzi line was just as good thats a bunch of BS very upset customer and unsastisfied

mardi “BigMama” E

Great staff and guys at the pool service counter great, smart, fast, friendly the way all places should be. These guys are informative and my to go place for my pool for now on.

Joe Mangione

Great selection of products

Tracy Lapierre

Horrible service. Went in for a salt cell because mine broke. They sold me one and said it was compatible. After a week of trying to figure out why I wasn't getting good readings I contacted the company and they informed me that it was not compatible at all and I almost ruined my salt system machine all together. They never answer my calls and they charged me 650 $ instead 430$. I am disgusted with this store, their lack of knowledge and their inability to deal with customers.

Giovannl Vaccaro

Great store and really friendly

AM

Anything aside from pools is well overpriced. For example, asking price for a hammock/hangmat is $500. I can get better quality, double hammock with stand and storage bag from Costco for only $129.

Stephen Roy

Expensive pool replacememt partd

Lily L

Sale service was fine, but I was lied to. Bought a filtration system in March and was told they would call for installation when the pool season begins. They did not call so I had to and was told they don't have the part and it will be coming in a few weeks... waste of time and money. Edit: Every month they say it is for next month. DO NOT TRUST THEM.

Maxime Tremblay

(Translated) Buy an above ground pool in the spring of 2019, always be careful and even have my pool closed by club pool and today it is broken and there is nothing they can do for us. Call your insurance they tell me. Their two-year warranty on the installation is worthless. I am now in contact with the person responsible for the pool breakage, the response was very quick. I will adjust my bill depending on how this story ends. (Original) Acheter une piscine hors terre au printemps 2019, toujours fait attention et même fait fermer ma piscine par club piscine et aujourd'hui elle est brisé et il ne peuvent rien faire pour nous.Appeler vos assurance qu il me disent. Leur garantie de deux ans sur l installation ne vaut rien . Je suis maintenant en contact avec la personne responsable des bris de piscine, la réponse a été très rapide.J'ajusterai ma note tout dependament la façon dont cette histoire ce finira.

Anne-Laurence Roy

(Translated) Lack of experience per part ... not able to have information for a salt system for my inground pool! Train your employees better or engaged from the world of experience! These are big costs for a swimming pool, you don't want to buy anything! Thank you to the Sales Director who was able to help me finally! (Original) Manque d'expérience au pièce...pas capable d'avoir d'information pour un système au sel pour ma piscine creusé! Formez vos employés mieux ou engagé du monde d'expérience! Ce sont de gros coûts une piscine, on ne veut pas acheter n'importe quoi! Merci au directeur des Ventes qui lui a su m'aider finalement!

christine ste-marie

(Translated) Never return voice messages no matter who you leave your message to. I bought an oval above ground pool. Was delivered quickly but we had several problems. They came to my house 3X without fixing the problem. In addition We see the support bars recessed in the bottom of the pool and I was told that it was normal. I bought a veranda swing I was told that the lock was solid it spends its time removing itself as soon as there is a little wind. The roof bends with the wind. Pay $ 1,500 for something that is cheap that I was told it was solid. I am extremely disappointed to have spent $ 15,000 with them. In addition I was told that I was given a discount on the swing arrives at the checkout I was told that I never said that. However the representative had called his manager before us. On the other hand, Ginette's sales were really fantastic. (Original) Retourne jamais les msg vocaux peu importe à qui vous laissez votre msg. J’ai acheté une piscine hors terre ovale. A été livré rapidement mais nous avons eu plusieurs problèmes. Ils sont venu chez moi 3X sans régler le problème. De plus On voit les barres de soutien renfoncé dans le fond de la piscine et on m’as dit que c’était normal. J’ai acheté une balançoire véranda on m’as dit que la barrure était solide elle passe son temps à s’enlever aussi tôt qu’il y a un petit vent. Le toit s’est plier avec le vent. Payer 1500$ pour qqch qui est cheap qu’on m’as dit que c’était solide. Je suis extrêmement déçus d’avoir dépensé 15000$ chez eux. De plus on m’avait dit qu’on me donnait un rabais sur la balançoire arrive à la caisse on mas dit qu’on m’as jamais dit ça. Pourtant le représentant avait appelé son gérant devant nous. Par contre Ginette aux ventes à été vraiment fantastique.

Maddie Splendid

Organized, tons of products and great client service!

Maxime Thibault

(Translated) I bought a 21 feet sunscreen from Club Piscine which was guaranteed for 4 years. I am starting the third year and the canvas needs to be changed. Tears and bubbles that fall apart. Today, I am told that the warranty is only valid pro rata and that only the seams are guaranteed. I am told that if the bubbles fall apart, it is due to the sun. First, it's called a SOLAR canvas, it should be done to be in the sun. Second, these are all little details that we avoid saying during the purchase. It is not for the cost, but in principle. Helala! (Original) J’ai acheté une toile solaire 21 pieds chez Club Piscine qui était garantie 4 ans. Je commence la troisième année et la toile est à changer. Déchirures et bulles qui se désagrègent. Aujourd’hui, on m’explique que la garantie n’est valable qu’au prorata et que seulement les coutures sont garanties. On me répond que si les bulles se désagrègent, cela est dû au soleil. Premièrement, ça s’appelle une toile SOLAIRE, ça devrait être fait pour être au soleil. Deuxièmement, ce sont tous des petits détails qu’on évite de dire lors de l’achat. Ce n’est pas pour le coût, mais par principe. Helala!

shabaz wahedi

Wait 2 hours to see someone who is the only person who can help what I need but she doesn’t speak English and tell me come tomorrow for English spoken personal