I have edited my review and bumped it up to 4 stars after having a healthy discussion with the owner and coming to a compromise regarding extra fees.
Again, the facility is nice, the staff are friendly, and the classes (ex yoga, spinning, etc) are a great addition.
Several suggestions to customers/management for minimizing misunderstandings:
1) Take the time to read the contract thoroughly before signing. It is a legal document. Insist on getting a copy beforehand. Staff should ensure that the details and obligations are understood by the customer to avoid surprises.
2) The customer has up to 1/10 the duration of the contract to opt out and get compensation for the unused remainder. After that the customer is obligated for the entirety of the contract.
3) Maintenance fees: It was explained to me that gyms can't (legally) raise the rates of renewing customers, but must add extra fees to compensate for rising overhead (ie inflation/cost of living). From a consumer protection standpoint, this regulation makes no sense since the effect is to mask increases and create the appearance of hidden fees.
4) Renewal notification - This year I was notified by phone, but the year prior I was surprised to find my access card blocked two weeks prior to expiration. I would be 'buzzed in' by the receptionist for the final two weeks, or until I renewed. Not sure I need to explain how customer 'unfriendly' this is.
My thanks to the owner for contacting me promptly and trying to reach an understanding regarding my issues.