Reviews of Pure Fitness Canada York Street (Gym)

Chris Sincade

These clowns have been charging me for a membership for over a year without consent. I have never stepped foot in the facility and have no idea where they received my banking/personal information. Frauds.

Liz N

I've been able to stay healthy and fit during covid thanks to the live Zoom classes offered at Pure. They are amazing, especially the ones taught by Lori K!!!!! 12/10

Conway Stone

I have been training at Pure Fitness for 3 years now and I can attest to the fact that it is impeccably well kept and simply one of the best gyms that Toronto has to offer. No place is without it’s flaws, it true, but in my experience, any administrative snafu that has arisen has been promptly corrected with little hassle. I don’t know where you’d go if you have an expectation of perfection but I’ve worked out at several gyms as a Toronto native and I can say that this comes as close as possible. As for the training that I receive there, I have exceeded my stretch goals with the assistance of my PT Neil and the other knowledgeable and encouraging staff that work there. The gym and staff make your health a priority while providing a safe atmosphere during these unusual times. I happy to continue expanding my health in this clean and comfortable atmosphere.

Chen Aliks

Filed a complaint at Consumer Protection Ontario, and currently taking further legal actions against Pure Fitness York Street. The management refused to refund us unused personal training courses as we were moving away, and weren't able to take the remaining courses due to closure of the gym during Covid. (The gym itself was great and we had a wonderful time training there, but this is a separate matter and the no refund policy is simply not acceptable.)

Harry Vlahadamis

Factilites are excellent, staff are honest down-to-earth and friendly with a great attitude. I’m new to Toronto and feel at home when I’m here. You get what you pay for which is high quality in every aspect.

Gaurav Singh

This is a great gym with lot of machines and space. The staff is also very helpful. They have a great team which works with you to help on your fitness goals.

Lisa North

Amazing gym. Great staff. Super clean and sunny. Awesome equipment and there is spin, yoga AND hot yoga as well as group classes. Highly recommend.

Gary Locke

I am a recent Member. I love the fact that Pure has continued the Group Exercise classes through the Pandemic via Zoom. Lori Kirwan’s classes are the best. I also respect that Pure has put my personal Membership fees on hold until March in consideration of the fact that they are physically closed.

Csaba Hartmann

Large gym with wide variety of equipment available for good training. Staff is very friendly and helpful. They have a sauna and also a small pool (I wish the pool was a bit bigger). Location is next to a brand new food court, so you can easily stop by to grab a bit after the workout. It's getting quite busy nowadays - but still...love the place!

Rasty Hronsky

Have been a member for over a year now... Love this place! Great location if you work (or live) downtown.... Super helpful and always smiling staff... Tried some group classes and loved it...Bootcamp is the top :) I also appreciate the pool and sauna after the workout... Recommended to family and friends...

Sean Stone

I came here for Physio and started working with Sherif. I went from limping when I walked to running in 3 weeks, based on Sherif's well thougth out training program. I'm not a professional athelete, but I felt like I was based on how detailed Sherif's plan for me was, and now I can exercise again!

Allen James

They are day light robbers, it's unfortunate that they don't value their customers at all. My friend has been charged for no reason for the past 7 months while the gym was closed. When we asked to pause the membership, they replied saying that we wouldn't have to pay from next year onwards. We had no choice but to accept this as they wouldn't budge from pausing the membership. Now that we're moving and can't use the gym at all, we asked for a refund for the months the gym was closed and they wouldn't give us our refund. Why should anyone pay money for services they will never be able to use. The person on the phone was rude and wouldn't budge at all from his stance. I've read so many reviews of people who are in the same boat. ROBBERS!!

Shawn Naraine

Had an excellent first experience at Pure Fitness Canada. I spent some time with Matt, who provided an in-depth assessment and explanation of my physical health. He brought to my attention quite a few points that I had never considered, and provided preliminary insight on ways that I can immediately start improving. Thanks, Matt! Looking forward to learning more from you.

Madison Durden

I saw the offer for a one day free pass to try out the gym, so I thought I'd check it out last weekend. The girl at the front desk on Sunday morning was very friendly and helped me get access, everything from the changerooms to the equipment was great quality, and it overall is a beautiful and bright facility. I saw that they have studios for group classes as well and that is definitely something I'd like to try out for next time!

Kess

Poor management on handling conflicts and no problem solving skills. Customer service is 0 out of 10 if there is a problem. Be prepared to be yelled at or screamed at if they don't like what you do in the gym. Instead of laying down options and approach kindly and politely, they will LEGIT yell at you with aggressive (abusive) words. The front desk dude needs to take a chill pill or smoke some weed or he is high all the time like this? lol For a brand gym, which wants to be seen as a premium and big high end (i supposed), this place doesnt deserve my money. Also, there is no smith machine not even one. Stairmaster machine is very out of date.

Jeff Croxall

I've been training with Parker under the direction of Matt for about six months now. Amazing results. I haven't felt this good (and strong) in 25 years. These guys know their stuff!!!

vanessa hojda

The front desk vibes are yucky, rancid and judgy :) not very good at customer service, unless they think people like to catch an attitude. Also, yikes at all the reviews complaining about outrageous charges. I almost gave up my credit card info but soooo glad I didn't :)

Richard Cherer

When I joined about a year ago I was immediately struck by the FRS (Functional Range System) program offered exclusively at this club, which focuses specifically on techniques to increase strength and range in all of the joints. After an initial free assessment I decided to do a trial run and was assigned to Neil Hosty, who would eventually become my trainer for the next year. Neil is not only a great guy but very knowledgeable in the NUMEROUS FRS techniques and has helped me build up strength and range in all my joints. During this time I have had a few setbacks - mostly due to old injuries but also some new ones which tends to happen in your mid-fifties! - but Neil (and Michael Chivers, one of a number of very knowledgeable chiropractors / sports therapists in the club) has helped me work through those with an assessment of the issue and focused exercises. And the good news is a number of the movements/exercises do not require fancy equipment so can be done anywhere (and in fact should be done daily when possible). Highly recommend this program and Neil in particular to anyone looking to improve their overall health and strength. Thanks Neil!

Daphne Hayes

Very good place.

John Ener

Unfriendly and money oriented staff. Victimized Wynn Fitness members with a gimmick. Totally unethical sales practices.

Joe Snart

Come and get fitness with a new program that this gym offers you with benefits!

Renáta Iváncsy

Perfect. Good equipped, nice staff.

Sean Trudeau-Tavara

I've only been a member for one month, but I absolutely love coming here. The employees are genuinely friendly and seem happy to work there. The equipment is new and clean, the gym smells fresh, and they have a Himalayan salt sauna for a refreshing pick-me-up after an intense workout. I attend a lot of the classes here and love them. All classes are included in the membership. The yoga and group cycling instructors here are great. They are professional, passionate about what they teach, and will accommodate and help any person no matter what level they are at in their practice. I would definitely recommend Pure Fitness.

Nikko Pfaff

Ever since the pandemic began Pure Fitness has done far and away the best job of communicating with clients about safety and new procedures. The online classes they are offering have literally saved me! Was never a fan of working out at home in the past but with the motivation from the instructors I am managing to stay in shape during this difficult time. You can tell all the staff genuinely care about fitness their members, not to mention their facilities are absolutely stunning. Can't wait to be back in person!

Alex H

This club is so beautiful. It is very clean and they have a pool. The yoga room is very Zen and I love their spin classes. Stages bikes are so fun to use and very smooth gear changes. I can't wait to go back!

Farhan Faruqui

Love working out here! Great atmosphere, friendly staff, clean changerooms, brand new gym! Highly recommend.

Sina La

I had the pleasure of talking to the GM Anthony. I found him to be professional and dedicated to the success of his gym. It is no wonder why they have so many satisfied customers. The gym could find better FRC staff though.

Taevan Gangnier

Matt & Nikita both were fantastic to work with. Matthew set up the appointment with me to work with Nikita which I had a wonderful experience with. He really cares about setting me up for the session. Nikita is a wealth of knowledge and I really resonated with this kind hearted nature. He gave me some great suggestions and homework that I can apply to get results. Very impressed with the whole teams help! Thank you, highly recommend.

Tahrima M

Worst customer service. Extremely unfriendly and rude people at reception. Asked for a wifi password and got the most dirtiest look ever!

Arjun Verma

Great club, great equipment, and clean locker rooms. Can’t really ask for more

Nikolai Prokofev

Very good equipment and amazing location. A lot of space to workout and never gets too crowded. Love the instructors in the group classes.

Kinstretch

Home of the Functional Range Systems Headquarters. Developed by world-renowned musculoskeletal, and human movement expert Dr. Andreo Spina, Functional Range Conditioning (FRC®), is a system of joint health, and mobility training based in scientific principals and research.

Samar Qureshi

Great facility- clean, welcoming and locatation is very convenient. Friendly staff and never an issue getting equipment. Highly recommended

Ren Baron

Beautiful space, great equipment, and amazing, helpful staff. Such a joy to come work out here!!

Dr. Karim Riskallah

Amazing gym...Amazing health care services. Received one of the best massage therapy treatments from Frank - very highly recommended! And who could forget Dr. Chivers, a true leader in Chiropractic health care. Thank you both!

peter bradford

I absolutely love this gym - been going here for over a year and couldn’t ask for nicer staff. Gregg is my favourite , his blend of charm, nutrition knowledge and over lifting prowess is flawless. Wonderful gym !

Jackie Wang

Here are the things that I love about Pure Fitness: 1. First of all, they have the best gym coaches/teachers (Lori is the best, Manual is really good). They are experienced, very skilled, and they get to know each one of us personally to help us achieve our goals. The classes are so much fun. 2. They offer classes both in the gym as well as on zoom. This enabled me to stay fit during the Pandemic. Now the gym is open, but zoom classes continues, giving me flexibility to keep taking these classes while on vacation or squeeze a class in between meetings while working from home. 3. They have integrated programs to enable total health. Other than gym classes, they have the best gym private coaches too. I have been doing private coaching session for just 3 weeks and saw significant improvement. They brought out the best in me and continue to challenge me. Their approach not only focuses on strength training but also joint mobility and total well being. Additionally, the physio they have right on site is the best that I have worked with. All of these services all at one location conveniently offered. I feel very lucky to have found the best gym in town! Hope more and more people benefit from the great programs, flexibilities, integrated programs, and best coaches.

Tuan Nguyen

One of the best gyms that i have been to. Very clean, nice equipment.

yeni yefer

Nice place to work out with new equipment and excellent music!

Anthony An

what a spacious gym with friendly staff! very clean and equipment are very good.

Nikhil Gupta

Great equipment, usually not too busy. Convenient location and classes.

Dan Robc

Definitely my favorite gym in Toronto. It has amazing high end equipment, top of the line staff, a pool, Himalayan salt sauna, hot yoga studio, and its never over crowded! The amount you get from your membership makes it very well worth it and I will continue coming here for as long as I can! 10/10 in every aspect for me.

Jessica Q

I would give negative rating if there is a choice here. This gym is literally robbing money from the members. They dont pause your membership even you asked them to. They keep charging money during their gym closed time because of pandemic. Have to cancel my cc for letting them stop charging. And they threatened to send to collection if dont pay the one last payment and keep silent about the extension of the membership for the months never being used. 6 months payments for not using the gym at all. Dont sign up any contract with them. They will turn super rude and they dont care about their customers at all.

Max Marchuk

Total jokers. Had a contract with them from Sep 2020. They closed in Nov 2020. Still demand I pay them $900 for literally being closed for almost 9 months out of a possible 12 with this "contract". Management unresponsive. If you want to sign up here, do NOT give them your cc or bank info as they will charge you whenever they feel like. I had to cancel my CC for them to stop.

Amelia Bauer-Kong

Great gym! Super nice staff and the equipment is all nice and new!

Davor Cvijic

Had the opportunity to take the Kinstretch class with Matt - he is incredibly knowledgable and runs a great class. Very challenging and amazing if you are looking to create a mobile, strong and resilient body that moves well!

Laur li

I really do love this place, it's my second home in the city for sure. Fun and challenging classes (The morning classes are my jam), top notch instructors and facilities. Being a member here, I've seen results in my energy levels, in how fit and toned I am, and how motivated I am to stay active and healthy because I just want to keep coming back. Thanks! Love being a member here!

Ryan

The staff has gone downhill since it first opened. At first, courteous, welcoming, and professional. To be fair, some are still like that. Others not so. Customer service skills and etiquette has gone south. An older lady who works in the front counter in particular (works very few shifts, might be the manager) and one of the trainers in particular give this place a black eye in my opinion. One of the staff/trainers was literally sitting on one of the workout equipment, his phone down on the set, talking about his day to (presumably) another staff member/instructor, not concerned at all that actual gym users like us were waiting to use the equipment. Horrible. Also witnessed some very unprofessional behavior by a staff member/trainer while there. The rest of the gym is fantastic, not too crowded so you can get a real good workout in less than an hour. Amenities and equipment are top notch. DISCLAIMER: Not all staff are like the 2 I described above. Some are still professional and courteous. If you can ignore/avoid the arrogant guy and the abrasive old lady this gym will serve all your needs and I would recommend

louis jeen

best fitness place!!!

Iman Kassam

The pandemic has changed many of us in many ways. Thankfully the virtual classes has kept our fitness community stronger together. The commitment , dedication and motivation that Lori and Manuel bring to every class is what has kept me inspired to continue to challenge and work harder than ever. I can’t wait to go back to the club. Missing the great vibe and energy from all the fabulous trainers/instructors and my sweat family.

Farhan Faruqui

Love working out here! Great atmosphere, friendly staff, clean changerooms, brand new gym! Highly recommend.

Alexandre C

Incredibly arrogant trainer/co-director. I haven't met anyone that pompous in a client-facing role. Poor customer service. Beautiful, new gym.

Jasmine Clarke

A longtime member who uses and appreciates the variety of equipment and professional services that Pure Fitness offers. The facility is meticulously maintained and regularly cleaned, always looking spotless. The staff on all levels is professional and responsive to members' needs. There is a wide variety of classes which are taught by experienced instructors who always modify for those that need it (like me!) There is an enormous amount of equipment and the locker room is well maintained. I recommend this gym to all my colleagues and friends.

Gym4me

First off the gym is nice, I'll be honest about that. And we all try and keep it clean when working out. But I can't agree with the way they are handling Covid, you would expect the gym to put your account on hold when they are closed and not continue to charge your credit card but they do and will. They will continue to charge you and then offer you the time back as an (I owe you) model which I've never heard of before. We all agree these times are hard on us all but I think they can do better, and be better. If I pay you monthly how would I get my time back? And what about an on-line booking system, we don't want to have to email you for bookings. I hope things improve but we will see, numerous emails have already been sent regarding this.

Sheliza Moonan

The classes at Pure York are really the best in the city! All the instructors there are top notch but I love Lori and Avallon the best. The facility is unbelievable and staff very knowledgable and caring. I would recommend this gym as number one in Toronto. 10 stars.

E M

I have been working out at Pure for over a year and could not be happier. I was never interested in the idea of a personal trainer but decided to give it a shot and am so glad that I did - Ramtin is extremely personable and knowledgeable and is also a great motivator without barking at you. The entire staff is also extremely friendly - from the front desk (who make the effort to remember my name) to all of the trainers.

Matt

Great staff, good equipment and clean!

Sam Johnston

This place is great - state-of-the-art equipment, and highly knowledgable staff. The strength and mobility training here is unlike any other gym I've been too. I work most often with Dana, Matt, and Greg, and highly recommend their Kinstretch classes

Khanh Tran

I'm very impressed with design/layout of the gym. There is a vast range of equipment to accommodate for everyone's exercise preference, beginner to advanced. The gym staff is very welcoming and knowledgeable. I had my FRS consult with Matthew who was able to pin-point key areas that I knew i needed work on; there was no pressure for me to pursue paid sessions/coaching which didn't make me feel uncomfortable, in fact, it was quite the opposite. The gym has recenetly expanded their service offerings with industry experts in Chiro/Physio which is very surprising considering it's a "condo-gym". Overall I'm very pleased with the experience that I've had thus far at Pure Fitness, 1 York. I'd definitely recommend this gym :)

Allison Brown

My favorite location in the city. It's never crowded at peak hours and the facility is very spacious and clean. The only gym I've joined that's been able to keep me coming back &stick with the habit of working out. The classes are great and their personal trainers will work with you to make fitness a habit. All of the staff I've encountered thus far have been pleasant and helpful, as have the other patrons. This place has exceeded my expectations. Highly recommend!

11 xi

Interesting "trainer(s)" workout during peak hrs , also not wipe/ clean after use (check the camera)... you're not superior to anybody.

abeo mizaou onifade

I. have been using this gym for over a year now. Everyone is nice especially my trainer Steph. She understand your goals and will make sure you achieve it! She is very nice.

M Ahmed

Wow I don’t know how this gym received 4.7 stars. I have been here a total of 3 times and 2 out of those 3 times the staff were extremely rude and unprofessional. One of the male staff approached me while I was swimming in the pool and informed me I am not allowed to swim with clothes on. I had on a tang top and shorts. I informed him being a Muslim female I need to cover up. He demanded I take my clothes off or get out of the pool. No explanation. No reasoning. Great way to encourage those that don’t come often to want to come back. Is this the service we are paying for? I would not recommended pure fitness York street location to anyone. I am disgusted by their lack of customer service skills. Absolutely appalling.

Umar Qureshi (UaQ Designs)

This gym is absolutely stunning. Great space, with great trainers and staff. Felt right at home as soon as I entered! The FRC classes are also a game changer!! I've never worked out so efficiently since joining those classes!

David Dibben

Kin stretch with Matthew is a real treat.

Kyle M

I have been a client of RMT Brianne and Trainer Alex for almost 3 years now. They are personable and professional in the truest sense.

Mert Mumtaz

Great equipment and helpful staff.

Steve Chapados

Recently signed up for a membership at this gym because of their location and facility. Their facility and equipment looked great so I assumed that their company was properly ran. How wrong I was. I understand the frequent shut downs of gyms was outside their control however they continued to bill their members during this time. Other gyms such as Goodlife put their clients memberships on hold without their members asking. The ongoing billing was not communicated with their members and continues to be an unpleasant surprise every month. We are all going through hard financial times due to Covid. My job has also been affected harshly by the pandemic. Now I have to continue to pay for a gym that I cannot use? The "manager" Daniel will only reply to emails when there is a benefit for him. Their reception staff can been seen often not wearing a mask. I am looking forward to when my contract expires so I can quit this gym. However, I can already predict that Pure fitness will continue billing me after my contract expires too. If you got some extra money to burn through during a pandemic this is the gym for you!

Samantha Robinson

The staff here are so friendly and nice they were very welcoming and that’s defiantly the type of experience I want as soon as I walk into a gym. Overall the experience was amazing, a great variety of equipment and everything was very clean I was defiantly impressed and I will not be going to any other gym anytime soon!

C I

Providing virtual classes during this pandemic has been the best alternative for my mental health & wellness. Top it off with the best fitness instructor ever, Lori provides a challenging yet fun class every time. Her mix of professionalism, knowledge, fun and great music makes me wanting more.

Brooklyn O

Pure Fitness has done an amazing job at making sure their members are still taken care of during this pandemic. They have been offering zoom classes, online programs for reasonable prices and have provided free videos to follow along to. You can tell the staff is really knowledgable and they care about their members reaching their goals. The positive environment is undeniable and I look forward to the gym opening again.

Sam Harrison

Very unprofessional and unfriendly/unapproachable staff. I am very disappointed. Encountered 2 incidents; One, I was doing a workout and the staff/personal trainers were all gathered chatting on their phones and suddenly I see they are all looking at me and making eye contact with each other laughing. I am fairly new to the gym world so don't you think it would be professional for these so called "personal trainers" to approach me and guide me through what I was doing wrong instead of all laughing? Two, a friend of mine pays quite the money for a personal trainer and every (he/she) goes the trainer is on his phone not paying attention to what my friend is doing. My friend once asked during a session if (he/she) was doing it right and the "trainer" is on his phone not paying attention. To me, this is very upsetting.

Viren Rebeiro

Pure Fitness is one of the best Gyms I have ever been too. The gym has multiple studios for group classes and all the possible equipment. Manuel, who leads Strength Bootcamp classes, is amazing. He ensures that your form is perfect while performing the exercise and that you make every rep count. Regardless of the number of students, he makes sure to focus on everyone individually. His classes have helped me to improve in my weight training, as well as Muay Thai strength, form and speed. I highly recommend Manual and Pure Fitness, if fitness is one of your goals this year.

zhaomayne

Honestly, everything about the gym (weight room, yoga room, pool, changerooms) is really nice and I've found staff to be friendly/helpful. Them being open before 6am and until 10pm is perfect for any corporate professional looking to workout before/after work.