You will see the reviews of real people like you who use the services of Planet Fitness (Gym) near North Vancouver (Canada).
At the present the business has a score of 4.3 out of 5 and that score is based on 127 reviews.
You must have seen that its rating is really good, and it's based on a very high number of feddbacks, so we may be quite sure that the valuation is very reliable. If many people have bothered to rate when they are pleased, is that it works.
As you know, we don't usually stop to place opinions when these are correct and we usually do it only if we've had a problem or incidence...
This Gym belongs to the category of Gym.
L0000l
It's a decent size gym. Has lot of cardio machines. But their weight room is extremely small, it's mostly for people wanting loose weight than building muscles. As there isn't even any dedicated benches to do bench press.
Great staff and place to work out.????
Clean, great service and never felt judged! Staff makes it a priority to remember their clients and needs. Makes me smile more then cringe to go to the gym ;)
good price, nice and clean
I signed up online to get a deal and the deal said that I would get a free t-shirt and a tour of the place I got neither. When I finally asked about when I was going to get my free t-shirt they told me that it was a promotion and that it was over and that they had no shirts left. Still kinda disappointed in my first few experiences with the gym but for 10 bucks a month it is a is a good price for when I am not doing other things to stay active.
Just got a membership. The guy that helped me was nice.
Affordable and has great equipment. Great value for money. The wifi sucks though ;)
Wish it wasn't purple
Great gym, best price and no contract. Cant beat it.
Low price and very good value
This gym is absolutely beautiful great equipment massage beds tanning the whole bit. Unfortunately there were far too many people running around without masks on, putting everyone else at risk. When I tried to confront the staff about it they simply told me that if you go up there and say that you're exempt then just like that you don't have to wear a mask. I was stunned. But because of the mandate that came into effect on September 22nd I felt like after this point going back to the gym it will be a lot safer and if it's not I will raise this issue with corporate head office.
Clean, lots of machines, judgement free zone
Cheap, and packed with different equipments
It is an OK gym. Spacious with high ceilings. The weight area is a bit limited and small with not enough weights and benches. The cardio section is good with various different equipment. Cleanliness is very good.
Great place, friendly atmosphere, great equipment selection
Very clean atmosphere. Went in to sign up today with my father, and staff were welcoming. Madison helped us and gave us a tour of everything. She was very good at explaining everything!
very clean. the hydromassage is really good afterwards as well :)
my best place.
Great staff, clean facility, very affordable
Nice and clean. Enjoy coming here. Just wished that there was a sauna....
Clean friendly always on staff... Though busy now because of New Years promo
We go every day and enjoy it.
Needs more weights and equipment
They have everything that I need to work out well
Dropped by to try out this gym. Upon finding a good parking spot, i decided to back out and find another. Why? I caught a couple making out. Clearly planet fitness is Working Out for them (pun intended). Met jonathan, super friendly and attentive. Gotta rep! 5 star for now
Very clean- friendly, efficient staff. They have machines that my physiotherapist has that I've not seen in any gym but this one. Love it here! Judgement free zone!
Wouldn't let me plant or finesse anyone
Great gym with great equipmemt
Great staff, and equipment
Opening day and I am very impressed! The gym is well laid out and lots of equipment as well as great variety. Chris gave me an excellent tour of the facility including the “spa” area. It has hydro beds - which I tried and it was very relaxing as well as an excellent massage, tanning rooms, toning and rejuvenation room and massage chairs. I will be getting a free personal training session soon! All for $20 per month. There are other benefits, see their website. I left Good Life, paying $100 to get out of my contract and I will still be saving money for the five months I would have had to pay there. I will also be bringing a person with me most days and they always free get in free when they are with me! And it is tailored to those who are beginners emphasizing “Judgement free”. No down side in sight! Well done Planet Fitness! God bless!
Awesome equipment, friendly staff
Very chill environment & great staff!
This location is okay, lacking the other equipment that I prefer and space for stretching etc. When busy CROWDED. Early morning is best.
Awesome place, wicked price and amazing service.
Great gym with decent equipment for training and friendly staff
An extremely friendly atmosphere and a very clean facility (coming from a cleaning company owner). . I was so impressed with the amount of value delivered to each visitor that I went ahead and offered paid-for black card memberships to my employees. We have already registered 4 and we will be registering another 5-10 in the next month. My only issue is that I personally do not like bringing my business credit card to the gym (for safety purposes) and prefer to manually enter the numbers into the system, when signing up my employees. However, there seems to be a disconnect in the training protocol, as it seems that only 1 member (Charmaine) has been able to manually enter my card information and 2 have denied the possibility of doing so. Hopefully this hole in the training is tended to as I've watched 2 other people get told the same thing last week and walk out saying they will return with their card on another day (which they may or may not). To me this seems like an unnecessary, and very fixable, decrease in conversion. Overall, Planet Fitness is an awesome experience in a super-welcoming environment at an incredible price.
Idk, I never went. LOLA
I had an excellent time using this gym whilst I was living in North Van. They always keep the gym & equipment clean, with a positive attitude. Unfortunately I had to cancel my membership as I was moving to Coquitlam, but that staff made the process extremely easy without any hassle like other gyms. I'm sad to leave, but thank you North Van Planet Fitness team for making my experience a piece of cake!
Best gym in Scarborough
I love planet fitness because it's so close to home and it's very well maintained. Friendly staff and they have all the machines I need.
Want to put this in attendance to the owner and manager. It is my personal experience otherwise the staff is good. I called the gym 3 times as there was an issue with my payment and I was told I will receive a call back which I did not receive until I called again . I could understand as I work at a front desk too. I didn’t want to use the gym for free and wanted to pay. I used the gym only for ‘A DAY’I requested the manager that I don’t wish to pay a month fee while I used the facilities for a day. The manager was utterly rude and said I should pay for the whole month irrespective of my 3 times follow up with the gym. Until then, no one called and asked why the payment is not going through. I didn’t want to be unfair in this bad times. The gym is economical and amazing. Unfortunately I was taken aback by the manager’s attitude & tone; but I shall pay for that month or for day use (which he states is $20) and I shall withdraw my membership which the manager replied, ‘ perfect and have a good day’ I wish you all the best in this hard COVID times.
Great atmosphere! Awesome staff!
Following all covid orders!
there's no benchpress and then too less weights while they have a lot of machines that are unneeded
Very comfortable atmosphere
Friendly staff & love that everyone wears a mask. Great atmosphere. Would love to see some squat racks added though!
Very clean and big gym. With showers and a change room. Massage beds and tanning as well.
The price is the selling point. They could use heavier weights, and they are definitely compromising their square footage with a surplus of cardio machines. Not enough mirrors. It’s important to be able to watch your form when you’re doing stretches and body weight exercises. Also no weight scales isn’t that inconvenient, it’s just hilarious. Like are folks actually intimidated just by seeing a scale in the gym? No one is forcing you on it. Good enough space though.
Very inexpensive and clean with alot ov equipment.
Great selection of workout material, friendly and knowledgeable staff.
Went to the gym on sunday june 7th and they were closed with out any real explanation. They had a sign that said closed due to emergency which really freaked me out since I was worried that they had a covid outbreak. Also I drove all the way from the other side of the city to find out they are closed that is a waste of my time and gas. Their website was also down which I find really frustrating. Overall I'm annoyed and disappointed with the lack of commitment.
Good, no complaints, many machines.. ????????????
Good GYM really affordable price. I just wish they have powerlifting stations (squat rack, deadlift station) Using a smith machine for those exercises is okay for beginners but is not good for the longrun. Also many people that come here are beginners and I would love it if there was some sort of demonstration of what not to do because these people might injure themselves doing behind the neck exercises and bending their back while lifting! To whoever is reading this please dont do any behind the neck exercises and make sure your back is straight!!
Very open and big space, not crowded at all, I like month to month no contact deal. Very clean and equipped with modern machines. 4 different exercises areas are nice. Staff is very friendly and not judgemental at all. I love this place.
A very nice Gym with amazing value for what you pay!!! Staff is always welcoming and on one instance stayed back after hours for a few minutes until i completed my total body enhancement as they knew i had waited in line for quite some time to get to it. Do not waste your time or money anywhere else. Keep up the good work!
I signed up to this gym because it was 24/7 and now that this isn’t the case anymore I am strongly considering switching gyms. A lot of people have reversed work schedules and need a place that is open any time and this is very upsetting. I used to love this gym and now that has changed. Bring back 24/7 hours. I am extremely upset about this!
Fantastic gym, archaic pay by direct bank withdrawal only... Way to NOT break away from the herd. #thoughtyouweredifferent
Nice gym friendly stuff and always clean
Great employees and a fresh atmosphere.
I really need the management to look at diversification of their machines and adding some new pieces.
Low customer service
Dumbbells don't go heavy enough but other than that no complaints.
Great price. Very good machines. Should try.
Washroom/shower/change room FILTHY!!! Clumps of hair in showers and trailing all over the floors. I was going to take a shower there but I quickly changed my mind. The disabled parking spaces need to be clearly marked as people without disabled parking badges are parking 2 cars to a disabled space. Hydro massage beds: set them up so the customer presses a Start button and then the timer starts. I missed half a massage because she'd already started the timer while we were talking at the desk.
Gross company, never doing my business here again
A lot of equipments available for use. Overall the place is clean. Only downside is not enough parking spots outside
Honestly one of the worst gyms I have ever had the chance to work out at. The gym is know to be a judgement free zone, yet the staff is very judgemental to the custumers and cliental that come into the gym. Wether your larger, small, body builder, they judge everyone so there is no point of having a link alarm or the “judgement free” zone. All of the classes and the free trainer programs that are given are jokes. As someone who wants to become healthier this gym just mocks you and wants you to stay unhealthy with pizza monday’s and bagel tuesdays, tootsie rolls at the front desk, and laughing at larger customers which I have heard them do. Not to mention their charging fees always come 5-6 days late so be ready for those. Definitely do not sign up. Awful experience.
Joined to go to enterprise way PF and started coming here waiting on the opening next week. Staff have been great and equipment is top notch. Just tanned for the first time and Brenna and Anthony were engaging and very helpful. I will spread the word about PF
I enjoy the gym. environment is very good, clean and new instruments...
For the services and equipment availability, it's definitely worth your money!
Been going for several years. Love the free wifi and the size of the lockers. Wish during COVID appointments could be made. When I can go the crowd meter is always at the highest.
Fabulously clean gym, with a very welcoming atmosphere. Staff go over and above to solve issues for people, and are incredibly friendly. Definetly good value for money!
Affordable, in a convenient location and also has great staff. The only downside I can really think about is that they do not have power racks, just smith machines for squat, bench, etc - although from what I understand this is the norm for the franchise. Some other small issues are that I'm not too sure what their dress code is. I've seen people using their cardio machines while wearing business casual attire. The last thing is that other members don't re-rack their weights and it makes it inconvenient for the people using equipment after them. I saw a member leave 4 45 lb plates on one of the smith machines and this poor girl who wanted to use the machine next would have struggled to put the weights back if someone didn't offer to help.
Oh i just went for one day , on free pass ????but was worth it. I am thinking to join soon just waiting for motivation. ????
Excellent gym... plenty of equipment, friendly staff and extremely clean. Great place to workout at a low fee.
I work out here everyday Staff is wonderful
Cool and colorful. Friendly staff and has a vast array of diverse workout equipment. Not too busy during work hours, but can be packed at times.
Amazing staff and atmosphere! So positive and happy
Really good gym, Jacob trainer is really helpful he really helped , I’m was doing some exercises wrong these years he really helped me. Really great gym great staff..
Good covid 19 cleaning going on lot of space between machines however water machine has been broken for a year. BRING YOUR OWN WATER. They don’t seem to know how to fix it. Any plumbing professionals in the area should go in and give them an estimate !
It's sucks man, They don't have free wight.
Really spacious and nice place to workout. Friendly staff and access to lots of services in really cheap price.
Just absolute terrible organization and professionalism on employee's part AND manager's part. We received a phone call asking if we were still interested in having our account on hold and we said yes. We don't feel comfortable going during COVID. The girl said no problem and that was it to the phone call. A couple weeks later, we received a monthly charge from the gym. We have called the gym 3 times. Their response always being "the manager is not in right now, they'll call you back." We have never received a phone call. Again, we have called THREE times reminding them that we should not have been charged. I'm not sure if it's the incompetence of the employees relaying the message or the manager's incompetence to return phone calls. This is absolutely unacceptable. It has been weeks and weeks now of us waiting to hear back or us continuing to chase down these people to answer our call and refund us the monthly charge!
A great price for what you get and cancelling/freezing your membership is super easy since there is no contract. The workout equipment is limited; there are plenty of machines and free weights, but no free bars for bench press.
Love this gym. The black card membership is a great value for the tanning, massage chairs, and other benefits. The staff are always so cheerful and friendly. The gym sparkles because it's so clean. The atmosphere is very chill. I only wish they had barbells. They could limit the plate weights available which could keep it in line with their gymtimidation motto.
great gym lacking in some equipment but under appreciated staff some of the member are horrible to them and they just take it they deserve raises for what they deal with
Good vibes, Motivational environment, keep it up
Awesome
Good place to workout, usually not busy. However I don't get why we can't have buddy workouts; seeing as it takes up less space in the gym, plus however you're working out with is already in your cohort. It's not like I'm asking some random person I meet at the gym to workout with me
Excellent service. Staff are friendly, helpful. Trainer Alexis is excellent, teaching you basics to help you build in your workout, he pushes proper form. Amenities are always kept clean.
I think this gym is great! The staff for the most part are too.. Ive read the reviews and one stands out about a young lady and her frustrations with a Vacuum. SANDRA DUNCAN if thats yr real name? I can't believe in today's economy u would call someone out for having a moment and possibly risk her job over it!. this gym is a judgement free zone and yet thats exactily what u did.. judged the young lady! I have personally witnessed that same young lady go over and above for her clients, making sure they have all they need and also put up with more than her fair share of BS.. including a drunkin man who tore a strip off her for not allowimg him to work out drunk for his safety and the safety of the other clients!! So planet fitness I counter this negative review of this young lady and give her 100% props!!!
equipment is good and everything is always clean. I rather go here when its not so busy so I can use the machines I like, it does tend to get busy at peak times.
How can i cancel my membership? No one replied to query i did through website...
No free weights. Lost gains.
New to gym and great place to feel welcomed and not judged. Clean facilities and equipment in good working order. Friendly service, staff knowledgeable and price is considerably lower than others in the city. Planet Fitness has everything you need for a total body workout.
very disappointed. check If you're allowed to perform some exercises because I was told not allowed to use my skipping rope because it irritates other people. that's just ironic
Great gym. Lots of equipment excellent variety of machines/weights and locations to workout.
Typical Planet fitness set up!! The wifi needs to be fixed!!
Just signed up to start again.
Staff are friendly and helpful, and the gym is new and shiny. Not great for me - I understand why others like it though. Area for free weights is very small and crowded even when moderately busy and not much room for body weight exercises. If you like basic cardio and strength training with machine, this would be a great place. Also, nitpicking here but I found their elliptical machines arm poles way to short and I'm not that tall at 5' 7". Their alternative to the elliptical - I don't know what it's called but it doesn't mirror natural strides and again, hand grips really low causing awkward posture. Wasn't a fan! Okay one last thing - what kind of gym offers free pizza and bagels? Stay back evil tempters!
Best service with the best price ????
Lots of equipment, often crowded. Washroom can be dirty at times, lockers always fill with clothes without locks
A perfect place for Fitness
Great equipments
More than 5 stars I am more than happy to go to planet fitness to work out, great price and friendly PEOPLE . What i like the most is : JUDGEMENT FREE ZONE.
I use a tanning bed once a year usually a few weeks before I go on vacation. I have been doing this for over 30 years. Now I have a manager at the Planet fitness telling me how many minutes I am allowed to go for and states it is the law. When challenged to show me the law this assistant manager just says take it or leave it. Poor excuse for a manager. The power has gone to his head. All this over 2 minutes.
Low cost!
Great Gym! For Someone Looking To Get Back Into It
Lots of cardio equipment. Power cages have a very liked range of motion (forward and back) and are slightly shorter. Overall good though, can't really complain at the cost of membership!
They re-opened this gym which is great.
First of all, Mandy, who is the supervisor is the rudest person of all. I see tons of people not wearing masks and roaming around and after seeing it also she does nothing but targets a just a bunch of people. No manners to talk at all. No professionalism. If you try to prove your point, you will get a “we’ll cancel your membership “ reply. That’s it. You cannot even put your point. Secondly, the employees are not even sure what are the covid policies right now. One is saying that you can remove your mask at the cleaning station and one is saying that you have to wear your mask there too. Alot of miscommunication. I hope this review goes to the management and they do something about this. I just want that rules should be similar for all. And the employees should at least know the policies clearly so that they can answer the customers clearly. Otherwise all good. Peace out ✌️
I’ve been looking for a local gym to join since gyms have reopened this summer and have taken a look at a couple facilities recently. Cleanliness and COVID protocols are very important to me in a time like this and I’m happy to share that this gym takes it very seriously. I came in and was greeted by a friendly staff and they were committed to providing a comfortable experience. An associate named Mady took the time to show me the spotless facility and helped answer all of my questions about their membership options. I don’t usually write reviews, but this time around was a unique experience where I felt really excited to be part of their community. Looking forward to coming back.
Love the environment
A good place for a fast workout !
Nice place, clean and organized, Also people are nice.
All machines and equipment are in excellent condition. Too many bikes and treadmills in my opinion.
Excellent gym and really awesome and professional arrangement way. Super clean place in all scales.24/7 Jess, she was the one who greeted me and accompanied me during the introductory tour of the place, was doing it professionally, cleverly and with great skill. Very nice place and staff and in general( Highly recommended).
Great gym for workout
-Extremely poor customer service skills -Management is on a power trip -Constantly asking for proof of payment despite automatic withdrawal -Staff refuse to cancel your membership so you have to call their head office Wouldn't be so bad if they hired all new staff who dont act like unsupervised teenagers
It's all you need....❤
it’s a good gym but needs more of the same type of machines like the hip abduction ones and the other machines where there’s only one
Best gym in town and reasonable..
Clean, gr8 staff.????
Do not go here if you want to lift legitimately. Very few machines and no bars for use either. No Squat rack or deadlift area. Stretch room is a joke covered by other machines. And get ready for the insane amount of pandering to the 1% of people who actually get offended by fit people
Excellent gym. Super clean. New machines. Best gym in North Van.
Staff are very friendly It’s very well equipped It has all different kinds of massage chairs Also open 24 hours ????
I love this place. Getting a bit too crowded now, but you can fix that by waking up at 5am.
Very friendly staff and great opening hours. Place is always tidy and there are enough machines to use.
Worth to have membership, owesom
Very nice not to many people. Good showers.
Amazing staff, clean facility, and very affordable!
By far the nicest Planet Fitness I have ever been to!
So many machines, non-judgmental space to exercise, doesn't feel like everyone is watching what you're doing which I love and it's so clean!
I go to planet fitness about three to four times a week. well the equipment is all in great shape and the gym is huge and often easy to get the machine you want, there's a lack of free weights. I understand that this isn't a hardcore gym but believe they could still have some more options. the biggest thing keeping us from being a five-star is the men's shower has the water pressure of a kitten slowly drooling over a can of tuna. *******They fixed the showers!
Love the place. Easygoing friendly helpful staff. Very clean and hygienic
Great price but no bench press and squat racks are assisted
Very spacious gym. I almost never have to wait for a machine I want to use. Also the most affordable gym I’ve ever had a membership with. I LOVE the massage chairs and tanning beds! Everything is so clean!
Tried the strength and burn class the first day I joined the planet fitness. John the trainer is amazing. He has a vast knowledge of fitness and has a great energy and excitement for keeping people motivated. I make sure I take his class every week!
Would have been nice if the company enforced mask wearing. Otherwise they have charged everyone for the duration so far of the pandemic.
In general it's a decent gym.
overcrowded and wack management. dont let you pay up front so they can keep their hand in your bank account or credit. pathetic
Very friendly stuff and nice price for a gym. Just schedule yourself so you can avoid the crowds... Otherwise it may take a while to wait for the equipment
Good place for a workout
Staff are friendly, usually not too busy, using the black card member perks are awesome, hydromassager, red light therapy tanning. Super clean and spaced out.
Great staff and great prices
It’s okay
Gym was mediocre and the service was garbage I think they go out of their way to hire useless employees
awsome
Staff are very friendly and helpful, machines are all in good order and alot of them.. the tanning beds are clean.. overall this is one of the best gyms I've been too
Cean new equipment friendly staff
The experience of working out in the gym has been good. However, disappointed in the customer service by the manager today. I went in about 5 days ago to demote my membership to the basic. Turns out it never went through. And the manager didn't at the very least apologize for this membership change not even going through, and that worker ultimately wasting my time. I asked what he suggested we should do, and he said he didn't know. It's just disappointing and annoying. Was going to pause my membership, now I'm thinking I'll cancel it and go elsewhere.
Sick
Good clean gym and great service
I had to cancel my membership as I haven't been to the gym in 6 months. My billing cycle was the 17th to the 16th of the following month. I cancelled on the 19th and but was forced to pay for the entire month remaining. Cometly absurd. Especially since we are all too tight financially these days. I will not be rejoining this gym.
No sauna. Everything is purple. Lol, not enough strength training equipment. It's 24/7, si that's good.
Everything is great here from the staff to the equipment. The price is really good too. The best part? Two words: massage chairs!
Finally a decent Gym in Town with high quality equipments. It's so big and spacious better than motion in stonebridge. Fitnessfor10 was ok but after they dissolved and sent people over to motion I was unhappy. PF saved my life as it super close to where I live plus their changing rooms are of high standards.
Friendly staff, always clean
I have been a member for a long time. I moved away and came back this year. I have never had anything but positive experiences here and there aren’t enough good things to say about the staff. I signed up again when the gym reopened and noticed I was billed double. I called and the phone was answered immediately, without hesitation the issue was resolved and more. Amazing customer service and super polite :)
An amazing gym to go to. It's clean it's fun the staff are nice. There's usually machines available for everyone no matter what your need. And it's very cheap to get a membership there. And for like $20 you can use all the extra machines like the VIP machines. Those include tanning sunbed and vibrating chairs I think? Oh it all and amazing clean Fun Gym for everybody. Men and women are allowed there and nobody judges anybody. If they do a big alarm goes off on the wall and they get made fun of her kicked out... seriously. Thank you Planet Fitness I love you.
(Translated) Various fitness equipment in a large space. (Original) 넓은 공간에 다양한 운동기구.
Nice staff and the gym is extremely clean
For the most part, it was a good gym. But their policy for a possible covid exposure is not well thought out or organized. When there were three exposures at the gym, the members did not receive so much as an email saying so. There was no confirmation of sanitation or the times or dates the possible exposures occurred. I am not impressed and I have cancelled my membership to this gym because of this. I would not recommend this gym through its improper management and policy in this pandemic.
great gym
Friendly Staff, Clean equipment Alice is friendly, helpful, and problem solver.
Great gym for the price, it has all the equipment I need and free pizza once each month.
As I said two months ago, a great place with great staff! Although, and this might vary by location and clientele, it seems to me that the Belleville site could lose some cardio machines and replace the space with weight machines. Other than the last niggling comment, my only real complaint is with the people who sit on the weight machines while texting. If you need to send a message after every set, get . . . the . . . hell . . . off! The YMCA has a "no cell phones" policy for many reasons. This is one of them. Ear buds on a treadmill? I totally get that. But the weight machine end of the room needs to be a no phone zone. I know that staff members have spoken to people who are hogging the only copy of a machine while texting and have basically been told to go screw themselves. Not cool.
Very clean fitness centre with many options but I really wish there was yoga or a hot yoga studio as well
I feel the black membership gives enough perks to make it worthwhile. Overall a nice gym
The Staff are very friendly and helpful. There is free wifi and lots of equipment! I haven't had to wait for anything. It's all there! Better than all of the other gyms in London I've been to! For the price $15/mth.. just can't beat it.
The best thing about planet fitness is it's 10 bucks a month. The equipment is solid, it's well maintained, and open 24 hours day. Dud I mention 10 dollars a month?!?
Clean Facility and Love the hydro massage
Amy is great, awesome gym!
Nice clean place, a lot of space.
Cheap, great atmosphere, clean and modern equipment. They have most types of endurance and strength machines, and free weights, but only a guided bench press. Change-rooms have free lockers (bring your own lock) and showers.
Good gym with affordable price provides you adequate equipment to excercise with.
Amazing
Great place, friendly staff. Very helpful people there as well.
Great service. Very tidy and spacious. Recommend it to all.
Worst experience with a gym ever! The gym is typically friendly, clean, and a great place to work out. But when trying to close your account they are horrible. One of their staff misinformed me that I could cancel my account over the phone, instead of giving me other options the manager Jamie was extremely rude and disrespectful. Worst experience ever
Best place for Workout. All facilities available are Excellent. Lots of equipment for workout and very good training sessions.
Clean facility and great staff!
Tan
Very affordable member fee. Clean environment. I hope the parking lot would have lines. Some cars park two space.
Nice looking interior, has a lot of weight options but no free weights. The plan that we got was good and the service is also nice too
Worthy,close to home.glad to join here
I am not going to lie, for $11.30 per month I shouldn't complain for what we get. However, if they are going to have a sign that indicates no tank tops, string shirts, muscle shirts, etc, they should not allow people to dress that way. Why have a sign if they are not going to be reinforced?
Clean. Good choice of equipment
As far as what Planet Fitness stands for, it delivers all that it promises. No complaints whatsoever there. Staff is very friendly and the equipment and cleanliness is very well maintained
It just takes 21 days to switch to a habit. Trust me, you will start looking sexier then 80% of the population on this planet. ????????
NOT SAFE - UNTRAINED STAFF. There was an incident last week where a man had a heart episode and needed first-aid/defibrillator help. NONE of the staff knew what to do and one of them was sobbing inconsolably. A member had to take control to save the mans life. Understand that a budget gym is such a way for a reason, keep this in mind.
The facilities are great. And the staff I'd very helpful and they have great classes which helped me as a beginner. The showers, lockers and other allied facility's are good too!
Great staff
Fabulous. Stands out as THE BEST in this industry, hands down. I compared GoodLife, LA Fitness, FitForLess,... and a bunch of "local" (non-chain) gyms. None of them comes even close. …
Feel intimidated by muscled Hulk? There's none here. All machines here and select free weights and offer classes. Mainly young people under 40,but all ages welcome. There's tanning and machine massage here for upgrade members. Plus it's 24 hrs.
love it high quality machines, never too busy, lots of space, could turn up air conditioning a bit or fans is my only comment
AWESOME!!!!
Black card member and this is my home location. I travel all over the places and have used PF in PA, Oh, IN, CA, UT and WY. It is great but same as other gyms, WIFi should be there and water pressure for showers isn’t good. Overall nice equipment, good people around.
Pretty basic but good gym to go to. My only qualm is that they don’t have a true squat rack or row machines. They only have the smith machines. Most of the other planet fitness gyms I’ve been to do have the row machine and there was one I went to in Vegas that had a CrossFit area which was nice. Everyone is always friendly at these gyms and they even have pizza and bagels every month for their members. They make everyone just feel welcome so kudos to you Planet Fitness!
Best Planet Fitness I have visited. I travel all over the US, and hit a planet fitness at every location available, and since this is my first time in Canada, I had to try this one out. I was very impressed with the amount of equipment they had. They had lots of machines I have never seen at any other location. Definately recommend to anyone needing a membership.
Best place for people who wants work out on their own terms with all possible facilities.
Good equipment
I was told when I arrived that masks are mandatory yet almost a third of people weren't wearing them during their workout. Why have a policy if it will not be enforced?
Staff are great and the gym is always clean.
Very relaxed & friendly
With a plethora of equipment, well staffed, clean and theyvare always maintaining the cleanliness of the facility it I'd hard to find a complaint. With the black card the added value and services makes it cost savings and pays for itself to be honest.
Clean, efficient
Small gym. Limited equipment
Friendly staff and members
Such a great environment. The staff are so friendly and always cleaning. You really do not feel judged here. If you feel like your wanting to join and gym but scared. Join this gym. You will not regret it ????
The alarm is super duper annoying ????
They don’t have a scale
They just cut you money from your card without letting you know. I have never been in the gym for a single day but I have registered with them for a 15 cad/month pack. Even after that I called them and informed them to cancel my subscription. However, they did not cancel it and after 2 months they just cut 44 cads as an annual fee all of a sudden. then I tried to communicate them for a refund and even tried to contact with the manager but they didn't even respond.
For $10 a month. It's okay.
Great place to workout, lots of equipments and huge space.
Very clean, good vibes, great staff, well priced.
Friendly Staff. Nice looking gym. No bench Presses, Olympic Barbells or Deadlift Platforms though. Seems good for beginner or novice gym goers.
I love this facility. Great Gym, staff is awesome, clean all the time. They got everything you need, all the equipment, massage chairs, water bed massage, group exercise with trainer, showers, lockers what else do I need to make my morning.
Amazing experience! Everyone is very nice, as well as covid guidelines are easy to follow and make sense. Great place to work out!
Not so busy .. love the body enhancement n hydramassage chairs also the 30 min circuit is great!
Staff are all great. The only thing that bothers me is the business hours. They're closed at 7 pm Sat-Sun.
The best
Brand spanking New! You can still smell newness of equipment! The lady this AM was very nice, cordial, guy last night, “blew me off!” So far, so good! QueenP
I get no gains at Planet Fitness. Brickhouse is way better ????????♂️
Nice place. Good management during covid times. I hope you guys increase some free weight exercises set-ups.
This is a no nonsense, no judgment, hit the goal, convenient 24/7 access gym. You'll enjoy a spacious and clean environment and friendly staff. There are many great and effective machines and target rooms to help you meet your fitness goals. Additionally, there are body enhancement pod, hydro massage beds and chairs, and other massage chairs. Many TV screens provide a constant stream of entertainment and news. Black Card members can bring a workout buddy for free. The cost is affordable. I like and recommend this gym.
Great place. Very helpful staff????????????
Friendly, helpful staff !
I love this gym. Lots of space and clean. Chill vibe. 5 stars.
TOOOOOOOOO CROWDED!(more than 100 people work out) it's over loaded and very bad smell. no enough bench(6~7) and weight rack(4)
It’s a great place. Nice & clean and definitely competitive to what is paid in fees.
You can't beat the price and the staff here are super friendly. And get a tan too.
I go to all the planet fitness locations and this is one of my favourite one. Staff is pleasant , gym is always clean. Better to go in the morning because by 4pm it gets crowded.
With the many Planet Fitness I used in the GTA area, this location at Steeles Ave. has many equipments and a good layout of the workout areas. Unfortunately, the friendliness of the staff is the worse of them all, especially the male staff working there. It seemed like they disliked being there. Lack of response when I asked questions and tried to use a facility in the black card lounge. Had to ask twice in order to get the equipment turned on.
This gym has everything you need for a full body workout
I really like Planet fitness. The prices are great, the staff is excellent and the atmosphere is relaxed and mature .It is quiet and usually never overcrowded . The setup is not super fancy but its everything a person needs the equipment is nice and exactly what I wanted.
I went into today and wanted to sign up for a membership and I was taken care by Amy and she was the sweetest person ever, she was very friendly and very much informative on how the gym works and the machines and even for the spa. She made me feel like I made the right decision by signing up for this gym, thank you Amy!
John rocks, always upbeat and encouraging! High five back at you John
I had the $20 membership. They told me there was no hidden fees. Two months into my gym membership without warning and if they would’ve told me I would have prepared for it, they took about a $45 annual fee payment that they never told me about, which resulted in non-sufficient funds in my bank account. Which I also got charged for. If they told me that there was an annual fee and when the annual fee would have happened I would have gladly have made sure that I had that amount in my bank account for when they went to withdraw it automatically. Other than their terrible lack of knowledge and customer service, I watched several people not wipe down the gym equipment and I’ve seen no staff go around and clean unused gym equipment just as a precaution. I normally go for an hour to an hour and a half and even when they’re sitting around they don’t think to maybe go and clean machines because they’ve been used all day
I honestly love the staff. And enough of the staff genuinely try to make note of the regulars and get to know your name and a bit about you to make each visit personal. Its very welcoming. I literally only have one massive complaint: over the last few months the classes offered have decreased and they are pushing their "build your own program" really hard. I enjoyed the classes and what is being offered now is extremely limiting for a mom to squeeze into a schedule. If u can get up and out the door at 6am... Your fine. If you're tied until 9am after the kids are on the bus and before 3pm, its very very limited. I always found the gym was kept clean, wipe down stations well stocked, and locker rooms (female anyways) always spotless.
Clean, friendly environment. No shortage of equipment.
Clean staff great but still kooks not wiping machines and disregarding mask protocol
The manager is very rude I always saw him talking rudely with the customers specifically with the Indians and this is not a good sign for any big organization.
Customer service is remarkable. Great gym
Love it!!!!
I love this gym. It is a great price for what you get. The washrooms/change rooms are very clean and spacious. There is enough selection of equipment to choose from. People range from newbie to avid gym goer. Love the massage chairs and total body enhancement. Couldn't ask for a better gym that fits all my needs. I started out at fit 4 less and this is a huge upgrade.
Value for money
Good gym.. A bit busy during peak hours. I'm glad they enforce vaccine certificates to workout so I feel more safe while losers like Drew S. won't be able to workout at the gym.
More stuff for cardio.. no proper weights ... No bench press.. just good for stretching and cardio.
Sometimes busy and if you plan your time it is very good clean place and has every single equipment to get you on shape.
Cheap membership fee but machines in disrepair
Awesome place, GREAT PEOPLE THAT WORK THERE
Well I go there for Exercise &i like it it's fun
Very good clean place where nobody will judge you. The only thing that needs to be changed is the everyday covid vaccine proof. How about you add it to the membership card that the person is vaccinated so that we don't have to tap multiple times?
It's a planet fitness. No squat rack, nowhere to deadlift. Free weights cap at 75 lbs. Good for beginners, insufficient for men who want to get yoked.
Love it
(Translated) Very clean and welcome! (Original) Très propre et bonne accueil!
Such a nice atmosphere! And I love how I can workout in the States as well with my membership!
So I was requesting a refund for a service I didn’t used for so long time because of covid 19 they kept it charging my account for so long, mangament guy named Rahul was rude misbehaved and disrespectful to current member who demanded for a refund which is customer right, not a place where they don’t care about customer if they stop services. What a mess PF
I LOVE Planet Fitness. The gym is thoroughly cleaned and sanitized, the trainers are patient and encouraging, there are enough machines so I don't have to wait for a certain machine to work out. The best is the 30 minute express - I get a complete full body work out with a minimal time commitment. And other members are nice - there is no "fitness snobbery" or judgement there, so I feel safe and welcome as I am.
Great place to workout busy but if your in with the community you can have a great day when you walk out those doors
I went when I was a month away from being 15, and they said i had to wait until my birthday, when i went again, they told me that i had to be 16. WTF. Be more clear about the ages
For the price you can't beat Planet Fitness. My biggest issue with the place is they need more lockers. They could of easily expanded the locker area when they first built the place.
All inclusive and no judgements. The only gym for me!
Love it
Great gym, low prices, all the amenities you need.
Very well equipped gym! Excellent prices and great atmosphere.
very spacious gym but I stopped going there after a year
Yes I think we all been patient for months and I know you post updates on that website but there’s nothing there.
Good place begin with good employees... thanks Alycea (I might not type her name correctly sorry about it)
Good pricing for memberships . Staff very helpful
So clean and I love the colour of Jim
Love it, friendly staff, great prices. Great equipment, tan beds, and massage beds and chairs
Very good place and management....I really like this gym
Just a quick workout. Not enough free weight.
Not bad.
Not a bad deal overall but could use some improvements and better staff servicing.
It has a waiting room for kids and there and they have a room for a massage they have an very motivateing poster on the wall to keep you ready get you in a good mood!
It's amazing
Friendly staff
I love working out here friendly people and staff
first time here was awesome! i think they need cash offers to get you to come. coming from a somewhat non motivated person. lol. nice setup. I'll be back...
The staff are friendly and helpful.
Staff if not good, especially the supervisor, Mandy. I was questioned continuously 3 times in a row for one thing which was already resolved by the manager.
Stefan and Maddie are great workers and the gym is always clean and the staff are very friendly. I highly recommend!
Not bad. Got plenty equipments for casual workouts. Not a pro gym by any mean.
It's close to home and not always crowded.
Body hurts
Great gym. Had to cancel. Hardly went. Not the gyns fault.
Great gym. Variety of equipment and very spacious. Staff and other members follow all Covid rules, etc. Used to have my own membership here now I come as a guest. Membership price is amazing just wish they had a sauna but other than that I love this gym!
1st Time going since I paid for the membership 6 months ago. I went on New Years Day around 8:30 am and it was pretty empty and all machines I wanted were available and clean. Great quality and great staff. The Hydro Massage is def a MUST!! Will be back for all of 2020!
Great, clean, spacious
I would say best place to workout in terms of monthly fees and there is no contract. I would suggest to take sessions those are great. Staff is great and helpful
Too many ridiculous rules...you cant grunt and you cant talk..its like iam in a class room
A much cheaper alternative to the typical gym, and what you get at the end of the day is a gym. This no frills gym is great if you live nearby and if you only need the basic equipment. I am actually not sure if there is a towel service, but I'm totally fine without one. There's always plenty of machines to choose from and the gym is open 24 hours. This makes it great to sneak a workout in during strange times of the day.
Not liking the up keep of machines. Equipment breaking I believe they just shuffle the machines around. Staff does not look that Happy. Cheap, but you get what you pay for.
Great gym, super friendly staff.
My daily stop!
Chris is awesome. Very Informative and friendly.
It was great for my first visit
Great place . Have pizza night.
I was pleasantly surprised it's very clean and spacious! Since they just opened up everything is brand new. Soooo many cardio machines, and a good number of weight machines. The black membership spa equipment is so worth it. They have a red light machine that elsewhere, people pay hundreds of dollars to use. With the black membership you also can bring a buddy free every single time you work out. $25 a month no commitment? Cheap good bang for your buck.
The people are very friendly, they always make me feel welcome
I love this place
Price is great
Its a great place to work out. This gym is particularly huge.
Good place to work out
First time ever, forgot my mask, I come here daily, asked for one, told me no they don't give them out anymore, go home and get one. Then I asked the manager if they can spare one, manager in a condescending tone said only this once, next time you'll be sent home. Then pulls out a huge box of masks and hands me one. Really doesn't make me feel very welcome. I really liked this gym until that interaction. Didn't know saving 15 cents on a mask is more important. Literally the only place I've been at that doesn't lend you a mask if you forget yours. Other than this I really love this gym but this stingey mask policy is really upsetting and I really hope it changes. If there ever comes a day where I genuinely forget my mask again and get turned around and not leant one, I will probably just cancel my membership then and there and go to my old gym
Staff was polite & instructive, very respectful of my back problems, disability issues that require consice movement to realine. Staff was very conscious about informing me of to work out within my limits to avoid injury.
I enjoy going to the gym. Nice employees and very clean
The atmosphere here makes it fun to work out.
Close, quiet, convenient, affordable.
Good gym to work out in cheaper price.
Have a variety of different equipment, low monthly fees.
If I could give a zero i would. This gym is for people who want to be a zero in life.
A good place for workout.
Located near the Pacific Mall, it has many equipments, staffs there are nice and helpful.
I just love that gym. It's cheap and the equipments are always available. The staff is friendly and courteous..
I love Planet Fitness,here in Belleville. Staff are always friendly. Courteous and helpful. I recommend it highly. I go in the late afternoons,and it is peaceful, especially with the Covid19 restrictions at that time. Wonderfully clean. Always cleaning. I like them all!!
I love Planet Fitness. I am a starter with the gym and I don’t feel like I am judged there. I’ve noticed people are only worried about what they are doing. I think the 9ft also helps! I like that they give more space between machines and are dedicated to keeping the place clear and maintain their capacity limits! Really worth the black card too as a starter. They rock, thanks everyone!
The benefits for the price can’t be beat. Unfortunately there are no bench press and is mostly machines but still is a nice gym. Very clean as well.
I have had a membership with Planet FItness Saskatoon for about 10 months and I go there 3-4 times a week. I chose this gym for their pricing and for the amount of machines they have. I prefer to use the machines instead of the free …
The best place to be in for a good workout
Membership is cheap, the place is clean, lots of different kinds of equipment and I never have to wait to use it.
Customer service is the worst I’ve seen of all the gyms I visited, equipments are very limited, and dirty. Employees seem like they don’t care for their customers. Don’t waste your money here. Find a better gym, it’s not worth it.
Good for beginners who wants to try the gym out before committing as they are very cheap in price. Lots of Machines and one membership gives access to all the locations. Just a bit packed for covid. But overall it's a good gym.
They are doing well at this opening and trying to keep things clean and clients following the rules with masks. Keep it up!
Always a clean and comfortable environment every time I've gone in, for years as a Black card member. ALL of the staff is always helpful and SO friendly, especially Ryan B - always going above and beyond to make it a great interaction and experience for gym goers! Most definitely improved the Walker Rd location's environment. Appreciate that they polietely enforce the rules in place to keep it safe and comfortable for everyone.
Great so far. Didn't die!
Love this place so much. Well worth the wait for it to come to Belleville.
Staff is polite. Facility is always clean.
The gym is open 24 x 7, I guess this is the only gym that operates perfectly 24 x 7 amidst COVID
$10/month for a gym. Nuff said. Machines look new, function well, and overall a lot larger in quantity than I expected for $10. Noah signed me up and showed me around with some useful knowledge and a nice sense of humour. They offer classes on a schedule which I have not yet taken advantage of, but I still feel my $10 a month is well spent.
nice place open 24h freindly staff and the plans are great price
Clean gym, well-maintained, and helpful staff. I once lost my ring and my wallet here and I always got it back. However, heavy lifting workouts such as bench press and squat racks are absent. Those stuff are quite essential when you want to train hard rather than relying on machines. Furthermore, the smith machines have olympic bars which makes then difficult to grip when I want to do deadlifts.
Very clean facility and staff are friendly. Also helps that gym users in there are respectful of public health policy, plus you get the added perk of affordability. Highly recommend!
Seeing to much good staff get fired recently before the holidays, not to happy cause now the gym looks like trash and no proper clean up is being done or looked after when particularly staff is working now. Very disappointed considering the gym started off so well when I first started going there when it opened. Need to resolve their problems or have a proper staff meeting to address issues and not let go the good staff. Hope things change in the near future cause staff speaks volumes at a gym to those who love the gym.
I went here on a buddy pass. It's a nice space. On many of their equipment it says " no critics" which helps change one's perspective and free themselves to fully embrace where they are at and do something to meet the challenges healthy and fitness wise ????. The practice of wiping machines after each use is tedious but necessary. I will bring my own cloth gloves next time. Great place to do workout and the membership is reasonable????????
Very welcoming, friendly and knowledgeable staff.. A comfortable atmosphere throughout the entire gym.
Great staff very friendly and helpful.
I have attended this gym for one year. It has lots of parking and is conveniently close to the grocery store. However some machines need to be updated and this location might benefit from having classes on a drop-in basis. Membership is very well priced, facility is clean.
Obsessed with my new gym and the staff - they're all so knowledgeable and friendly! It's spacious with tons of machines and different rooms to workout in. The Black Card Spa is easily my fav part and has me going back every day.
I seriously love working out and being a member at this gym helped me love myself once again. I hope gyms open up soon and I try to become a healthy person.
"It really is a judgement free zone". You won't get intimidated there when working out. Friendly and helpful staff. Cleanliness and social distancing are being implented. Gym goers also have the discipline to clean the equipment before and after use making it a safer environment for everyone. ????
Never recommending this for anyone! Bunch of diggers! Time of joining, all you hear is the positive side and make you feel the most helpful place in the planet, but when it comes to any issues all you hear is legal talks and hand down approach from the staff including the manager. Zero customer service!! Stay away folks.
Great place for a workout, I really hope they keep the no commitment deal. Maybe one day they’ll invest in saunas lol that’ll keep me there forever
Great prices and friendly staff
Thanks Covid....
Not a member but gym seems clean and plenty of parking
A very nice gym for the average gym go-er! Very busy at times but plenty of equipment available
The price is very affordable, and it has all the equipment you will need at a gym. However, it can get really pretty busy and messy sometimes.
Went there today around noon to just check out the vibe, the nicest girl at reception *Carmen I hope im spelling it right* gave a very detailed tour of the whole facility..clean and good vibe..I'd sign up soon
This gym is great. It's huge and rarely if ever have to wait for the machine I want to use.
Clean facility. Machine availability is very good. Clearly a place for average people--the absence of "lunks" is very appreciated.
Best gym is St.Albert! So modern and affordable. The staff is great and knowledgeable. Good friendly people ????
I'm home for the holidays with my partner, and my sister really wanted to work out. The ability to sign people in is very convenient. My sister and my mom were able to sign me and my partner into the gym so we could all workout together. The resources in the gym itself are very new and well taken care of. There is a no judgement culture which is super inviting for people just starting out but enough equipment to satisfy people who have been frequenting the gym for awhile. Overall a great please to workout for a cheap price.
Best gym so far uve been to. Covid restriction is in place. Really friendly
they got some weird rules here but they do have good staff.
Love this gym. Don't judge me! Haha
I currently live in belfast Northern Ireland and planet fitness belleville are still taking payments from my uk account, tho only way to even contact is a letter its an absolute disgrace. I need this resolved and the money refunded!
Very clean and well maintained
Friendly and comfy
Top-quality equipment, interactive and open programs (such as the 30-minute circuit), friendly staff, extremely positive atmosphere and impressive cleanliness.
I have signed up with numerous gyms but this one takes first place in my books. Incredibly affordable, comfortable judgement-free environment, and when you upgrade to their black card you get access to the tanning beds and massage chairs/hydro beds and it's worth every penny!
Nice, clean friendly gym. I didn't feel judged at all! I Felt very comfortable there and would recommend it highly!!
I love the place I work out there all the time it's a awesome place to work out for the price awesome stuff always clean love it no matter what time I go at its always nice and friendly I recommend people to go there best place to work out I find.
Knowledge staff. Lots of equipments. Clean place. Open 24*7
This is a good spot to keep fit for a reasonable price.
I love my new gym. Switched over from Motion Fitness with their illegal consistent increasing of price on my gym membership (no, i'm not bitter lol). Now paying 22 dollars a month and being able to bring a friend with me is pretty awesome! I also love that they have locations in the United States too so I could still use the gym when I'm over there. My only little complaint is their hours on weekends; their only open until 7PM. That's too early to close!
Good ????
Awesome !
Beautiful, spacious, & brand new gym. Not sure how they can offer such an incredible price. There are some negative things to note: no shoe/boot rack so people wear in outdoor wet n dirty boots which can be pretty gross in the dressing room when you're changing & in bare feet on gritty floors, no dry sauna ☹, although they do have other awesome features, like hydro massage beds, n free tanning beds.
Clean and simple gym
This gym has great variety of equipments also very cheap membership options compared to known and popular money making and insanely priced gyms. Has their own message center including in your membership.
I have been working out there for about 2 months now, it has a lot or cardio machines but very little for heavy weights without being in the cage, ( since I like to squat with free weights). Also the women washroom seems that is never ever cleaned, it stinks, I always have to hold my breath to go inside, the first time I go to a gym and the washroom is that dirty, also I would like to have cardio classes like spinning. Thanks I speak better in Spanish
Wanted to join, but they insisted that I have to give them my account number to do monthly payment. I wanted to pay year in advance but they refused. Could not join because they won't give any options.
Great gym!
Great coach
Everything’s purple and it hurts my eyes.
Its a beautiful gym, very spacious and nice new machines. Lots of parking available, and staff are nice. Price is also great. The black card membership is great since you can bring a guest with you for a complimentary workout. It is staffed 24 hours. The staff are absolutely amazing, and worth coming in just for them!
Clean , friendly staff...
Best gym ever! Stringent Covid cleaning processes and you can't beat the cost of membership.
The staff is great , the mirrors need to be windexed more often also the water filter needs changing more often .
It’s decent. Spacious and enough equipment. I didn’t realize they had no barbells for deadlifts and squats when I signed up. They do have Smith machines-but not enough 45 plates.
Decent gym that gets the job done...
Needs to be 24 hours 7 days a week.
Great place Great staff they work so hard!
In need for real free weight... bench press... squat rack... or charge way less.
Nice space and friendly staff. Can’t get more value for the money!
Enjoy coming here almost every morning! Very clean and every does there part to clean up and sanitize after they are done using the equipment;
Cheap and 24/7 gym
Wish I could give zero stars. I've been waiting on a refund since September had to call and speak to staff and management 4 times everytime was told my refund would come in 2-3 weeks. Still nothing. They don't care. Greedy, unprofessional and zero regard for patrons. I suggest going elsewhere.
Best in town
Clean, large gym with tons of machines. We've never had to wait for any of the equipment. Staff is really nice, membership prices are incredibly cheap. We love going here!
I love Planet Fitness in Sarnia. They have a very large selection of Cardio machines so there is always something to do. The gym is clean and the staff is very friendly and helpful. All of the staff are friendly and helpful. Especially Chelsea who has helped with everything from explaining machines to fixing phone apps. It has a true no Judgement atmosphere and feels welcoming to people of all sizes. One month later and I am still enjoying my time at Planet Fitness. I have started taking the classes with John the trainer and he is fantastic. His way is encourage us with positive motivation and music.
Clean plenth of room, best set up out of all plaet fitness locations in winnipeg (polo park)
Friend tans here she likes it very much
I have a fairly extensive backround in exercise and working out so I have never been to picky about where I work out. Planet fitness has a few cons, such as no barbells outside of the Smith machines and the dumbells cap out at 75lbs. Other than that there is not a single complaint to be made. For $11 a month that price cannot be beaten, and the quality of the machines and equipment is pristine. The staff are awesome, and will help modify your workouts to fit their equipment. Finally, their TRX jungle gym is the nicest I have ever seen.
Good gym, solid atmosphere ????
My trainer Q is the best
Planet Fitness is a good place to have membership. I recommend getting the black card for access to the spa facilities including the massage chairs and beds
Great prices for membership. Friendly staff. Big gym with many options when it comes to equipment and machines and getting your workout in.
Really good place to work out
A very judgy group for a no judging zone lol Started and quite a membership in the same day lol
Good place to shape your body as you dream !!!
Good pricing for memberships . Staff very helpful
Been working out a long time so muscle building and maintaining fitness is always my goal . This gym has everything I need for that. Smith machines do plenty whatever some might say. The staff should be friendlier though. There is a running joke with a few of us that they love to avoid talking to members.
Please put a Punch Bag for exercise only.
Reasonable price! Clean Not crowded …
Super Clean!! They have staff wiping down and dusting the equipment pretty much the entire time I was there (3 hours). The equipment is all top notch and in excellent condition. The change rooms are also very clean and modern. The …
Staff is awesome!
Best price, great people, excellent facilities and free training. What more can you ask for.
I previously gave full stars but changing my review now. To be honest the new staff they’ve hired has really changed the environment and atmosphere of the gym. I really appreciated how friendly and engaging their staff has been in the past but their recent hires I cannot say the same. They try to avoid speaking to you, you can look directly at them as you’re coming and leaving but they’re just standing there not engaging with any members. I usually have to initiate a basic greeting. First time back after covid I had called them and asked about the black card membership and if anything had changed with it since the pandemic. It sounded like a new lady answered the phone as she never listened to my question and just kept saying the same thing, “There is no black card, but yes gym is open with reduced hours”. No black card??? Uhm? Clearly a new hire, so I wanted to be understanding and asked to speak with someone else. But there’s more: Another time, and this time during a workout, I tried to clarify for one of the other staff members (not the same lady I had on the phone, as the one on the phone had an accent) that I have a black card membership (when wanting to use black card services) and she quite literally laughed in my face and ignored me when I showed it to her on my phone (it seems she wasn’t trained to know what a black card membership is either...).Eventually she had me scan the membership and she was embarrassed to be wrong but did nothing to apologize for her mistake. I’m a regular at this gym and all the old staff recognized that and even if one or two didn’t, they never treated me so poorly. I’m not sure if she has a personal prejudice towards myself and my guest that I usually bring, but her customer service skills are not there either way. I really thought you guys had higher standards with who you hire. I honestly want to switch if this is the staff we have to consistently interact with.
Friendly staff
Always really busy unless you go early in the morning. But it's cheap.
Great place, excellent staff. Especially that Chris Jennings guy, absolute unit.
I'll say this much.. I travel 1.5 hours to go to this place. Its clean and the staff treat you great! Hopefully a planet fitness will open up in richmond?
Great gym great price very impressed
If I could put a -10 I would. I have been going to several Planet Fitness's across Ontario for the past 6 months and I have never experienced such disrespect in my life. A blonde girl with glasses and an Indian Girl with black hair kept coming up to my friend and I and harassing up for having a small bag for our inhalers. We explained to them that it had medical supplies and that we would hold while working but they continued to argue and cause a scene while we were trying to work out. I felt so embarrassed I had to leave after only one set, when I asked for a manager they told me all three employees were supervisors but avoided telling us when the manager would be in. The other reviews are completely accurate I will NEVER be back to this gym and will be calling corporate.
Great gym! 24/7 staff who are always kind and courteous. Love going here and definitely recommend.
Love this place!! The staff are great! The facility is clean and there is plenty of equipment.
Certainly, One of the best Planet Fitness branch i have ever seen. This is the 4th planet fitness in Canada i am working out for more than 1 year and overall experience with this branch is stunning. Always welcoming staff, Highly maintained, Precisely cleaned. I stand by the gym and ignore the negative minds. This place provides us world class gym experience at most competitive rate even in this Covid situation when their hands are strictly tie for limited entries. Big shout out for the gym. Thank you Planet Fitness, Regina and especially, The Staff.
Great gym for a great price! $10 / mo if you want the basic membership.. $20 / mo gives you unlimited tanning, massage chairs, total body machine, use of any gym in the province and the "bring a friend" privilege.. Gets busy at times but there are lots of machines, pre designated workout areas, free weights etc. Locker rooms are clean, good showers, overall comfortable..
Finally found a great gym near by. Helpful and friendly staff. Great equipment. Helpful trainer. And clean.
Planet Fitness is an awesome gym. They have tanning, red light therapy and hydromassage. The only thing that is bad is that we are not allowed to use the lockers in the change rooms. We have to cram 60 people into an area that has 30 lockers the that are not big enough to put your jacket and bag in one, so you have to use two lockers. What about social distancing, that is the spot where there is NONE.... Go figure.
It a good place to start working out
Great cheap gym option
Lots of cardio equipment, less weight equipment.
My only critique is that they don't have any spin bikes, but other than that they're awesome!
Clean gym, but unprofessional manager called James. Sorry I need to rate it low.
Have been going go PF for 5 months now and love it! The atmosphere is non-judgmental, and the staff are always very helpful whenever I have a question. Highly recommend PF to anyone looking for a new gym to go to.
This place is good
Not to big but has everything u need great price morning staff is friendly and very helpful
Wish it was better located
Very clean gym, lots of high quality Matrix equipment, very well maintained.
I am a new member of Planet Fitness and am very impressed. My previous gym was Fit4Less so the bar wasn’t set very high. This gym is clean, it’s staffed 24 hours a day, it’s quiet in the morning and the staff basically leave you alone. It’s no Steve Nash or high end gym but for $20 per month it’s great. There’s also underground parking and it’s open 24 hours. Staff are nice and polite.
No showers, price is great but not many amenities
very good club. everyone looks happy
I didn't like it at all. Worst experience. The manager is racist and tried to target me by enforcing rules only on me.
Excellent beginner gym with a "no intimidating grunting/yelling" policy. WAY better than the "new" fit4less in the mall at a better/similar price and better black card perks. Planet fitness has modern, professional facilities. Clean rooms including lockers and showers. A wide variety of machines, and plenty of them. Opportunities for some classes and time with a professional to develop a personalized routine. Staff that seem energetic, friendly, intelligent and professional. Very nice black card perks zone that is clean and privacy-conscious, providing massage chairs, hydro massage, tanning, and a curiosity-peaking system that is supposed to stimulate/warm up muscles and provide other benefits of infrared light, such as good skin. Very cool facilities.
Great gym. Excellent location with free parking. It's sparkling clean and never too busy. The staff are super friendly and I always feel my membership dues are well worth the services I get in return. Great value.
Nice facility, great price and friendly staff
Very clean with plenty of space. Machines are well kept.
Place could be cleaner which is why i did not renew my membership. Its convinient of the highway though and prices are fair!
Great always clean and the equipments are new and nice. Very friendly staff
Very busy during the evenings.
Great staff and great gym
Top notch.
All good but wifi not working for few days they didn’t take any measure to fix it
Excellent amount of equipment and services, (even during pandemic restrictions pleasant and helpful staff, very reasonable pricing....
Haven't been in myself.. but looked at the equipment from outside and definitely looks like a nice place. Would love to go sometime.
This is just some information for people who don't know what Planet fitness is. There's no serious bodybuilding equipment here.i.e., no Olympic bars (no deadlifts, squats, bench press..etc). There are only Smith machines to do those exercisesand the gym is mostly filled with cardio equipment and tons of machines for isolation exercises. Personally, this place is not for me but as a gym it's extremely neat, clean and well built. Equipment are new and it's a place where you won't be embarrassed to workout because there are no huge guys around.
20 $ membership good for couples....
Became a member and the atmosphere was all right in the beginning but then things just took a turn for the worst and the environment was no longer enjoyable.... I now feel that you have to be already fit to be in this gym
I m not picky, they got everything I need as a beginner.
Judgement free location to workout. This gym is friendly, has lots of machines, tons of TVs and is very reasonably priced.
The staff were very informative on my first visit and helped me find where to get started and what all I can do well Im there.
New car smell !!!
I am a full-time caregiver that's suffering from caregiver burn out. I joined the gym to give me a way to burn off stress, as well as get some exercise. The people were so kind when I joined and gave me a tour and answered my questions. I'm very shy, so I felt funny asking for help at first - but everyone was so kind and friendly. The one thing I love most is the fact there are all SIZES in the gym. I'm a plus-size lady, and there are people both larger and smaller than I am there. No one gives you a second glance. No one makes you feel bad. I've had friendly nods from others on machines there. Today I noticed that even their staff is all sizes. They aren't like other gyms that discriminate and have only the thin and fit working for them. There was a larger fellow working today, as well as a model-thin type gal. I LOVE that! It makes you feel incredibly comfortable from the very moment they smile and say hello when you enter the gym. :) Definitely well worth the membership. I got the VIP one so I can use the massage beds and oh are they nice. ;) Membership's definitely affordable. :) I definitely recommend this place if you're looking for a gym that does not intimidate larger people, has a variety of machines and weights, and incredibly friendly staff and is bright and clean. :)
This place is my second home! It's very clean and well kept. The staff are friendly and knowledgeable. The people who go here are friendly too, always smiling and saying hello.
Very Good gym , so neat and clean
Really friendly, I've only been going for a couple days but I'm excited to keep going
It is very clean & alot of equipment to get into shape
I go here because I'm fat and I don't wanna be fat anymore! Oh yeah, I guess the equipment is good, and the environment is too! Spend the extra few bucks a month and get the black card, the after workout massage bed is great!!
Great place friendly staff
The best.very low price monthly fee as 10$ and has hydro massag bed. I like it .
Great gym and friendly staff. The only downside is that there are only assisted benches and squat racks.
Very clean, well equipped gym. Live the 24hr open from Monday to Friday morning
Great place and enjoy working out here. Please fix the AC!
Nice and affordable
Love the place
Great gym, amazing management, manager, and friendly staff.super clean , and lots of machines. Highly recommended
For the monthly price this place gets 5 stars.
Worst fitness place in the planet.
Large facilities. Very clean. High ceilings. Large showers. Large change rooms. Good people. Fair pricing. COVID-19 mindful processes.
Good gym with good safety rules. I like it now because is not overcrowded
Neat and clean, good SOPs. Friendly staff.
I was a guest so it was nice to experience the atmosphere before I get my membership there
Need to repair cardio machines. They should add to the fountain water pressure since if someone if using one then the other one does not really work.
Good gym. Quality equipment. Lots of space. Usually not too busy. Could use more squat racks. Low price for high quality.
I've been going since it opened. It's clean, affordable, staff is friendly, even the app is great for teaching you how to use equipment ( if necessary. )
Planet Fitness is not a gym. It's a PARK!!!! the club manager Stephen and a worker Niki are super rude guys. They asked us not to do a superset exercise because here is not a gym (they said) and leave the gym. They asked us not to do a super set with out any reason. It's reticules for a gym to ask it's member not to exercise appropriately. That's a shame!!! Not recommend for anyone who really wants to exercise. Highly recommend for people who want to have popcorn and use it as a cinema and park!!!!
Very friendly and is everything you look for in a gym.
What a freaking good gym I tell ya! I went there and had the best bathroom break in my life! When I left there was sht everywhere! I couldn't be bothered to clean it up so I got the workers to do it! best customer support ever! I would recommend if you feel like taking a dump only $1 down payment. Oh yeah almost forgot on monday it was free pizza I kinda stole some to bring him so the fam can muck
I like this place. I just wish they had a sauna.
Great Gym has everything you need.great for the price forsure 24 hours helps also. Just need to get scales in the change rooms I like to check my weight after a workout but great and clean gym overall. get a scale in the change rooms and I'd say 5 stars eh.
This company refuses to cancel my account and is continuing to charge a card that isnt even under my name. I no longer live here and their response to needing to close the account is that i have to be there in person. Thieves and nothing more. And once again, I'll reiterate, they're not even charging me. They're charging someone elses card entirely and still wont do anything about it. Still morons.
This gym has the best energy, staff, and feel. Everything is so clean highly recommended. ♡
First time being there tonight. Was impressed. Lots of machines and free weights. Yet they are still obeying the Covid mandates of social distancing. However, they do force everyone to wear mask even while working out. Not their rules, but the Province. They have a "black card" membership, which gives you some pretty cool perks, such as being able to use any Planet Fitness worldwide and free use of their tanning beds/standing units. Best of all is the price, especially compared to other gyms.
First time going and was better than expected with the black card
It’s ok.
Almost every basic machine available
Perfect place for workout
Great atmosphere! And they definitely enforce the zero judgment rule which is great for those of us trying to change our lives and get healthier and loose weight. So many gyms have patrons that say they done allow bullying or people judging/making fun of others yet planet fitness is only gym who actually ensures everyone's comfortable!! So glad I switched gyms.
Good and cheap.
Good variety of machines and lots of cardio machines. No bench press stations, squat racks or deadlift areas. There are dumbbells but barbells go up to 60lbs. Lockers fill up quick during peak hours (5-7pm), showers and washroom pretty clean.
Great gym. Staff is friendly. Gym is always clean. Could use more free weight all around dumbbells fixed barbells and plates.
Huge location opened 24/7. Has a ton of equipment (all new), but no barbells or squat racks which is standard for a planet fitness. Great value for the cost.
Decent gym with pkenty of equipment. It's not all well maintained though. They've had a couple leg machines down for maintenance for months when really it should take one day. A lot of heart rate sensors in the cardio equipment doesn't work well either. In spite of this it offers good value so even though it's not perfect it's the trade off you get.
Life changing, just wish there were more locations. At least one in the west end too
Clean and brand new equipments. Staff are friendly.
Great gym! All the equipment still feels new. Prime time during the week is from 5-9 where you can find yourself waiting for equipment for a while, especially if there's the usual social media addict. Great staff, always present, friendly, and keeping the place clean. Only thing it lacks is a straight bar for non-assisted presses and squats. Other than that, all the muscle groups can be worked out to achieve your fitness goals.
Simple and quiet. Great place
If I could give a - star rating I would. Originally when I first started going, I thought it was a great gym. I got the 15 dollar a month cancel at any time plan because I knew there was a potential chance I could get a dream job in the Yukon. I got that job. My first day on the job was in January. Since January, I have been trying to cancel my membership. Unfortunately, planet fitness refused. I am still being billed now. As far as I am concerned, this is tantamount to theft. I have phoned, emailed, and sent letters. My next step tomorrow is to send a registered letter. After that I will be hiring a lawyer. I know it will cost more, but this is now about principal. The "cancel at anytime" 15 dollar a month plan is just a way for them to get more money out of you. They have no intention to honour that. I highly recommend you stay far away from this gym.
Not the best place for a workout
Its conveniently located near my home which is great. They have a small weight area, lifting stations, machines and treadmills, etc. Just your average gym equipment. The best time to workout is early in the morning. Evenings are quite hectic. The weightlifting area gets too crowded. It's a decent place. Staff are friendly.
Excellent gym, great equipment
"Judgement Free" is an understatement. That's Planet Fitness' culture and it really shows. Being a newbie to the gym environment I felt scared to tackle this challenge (and have been avoiding such a public place to workout for a long time) but the staff were very pleasant in explaining the amenities, fees etc. and made me feel quite comfortable. It had taken me 4 trips over 6 months to the location to make up my mind. Now I am wondering why I didn't start sooner. My fitness journey is in full swing, all while not feeling overwhelmed to keep up with anyone else.
Staff were helpful. Patrons not respecting mask guidelines.
Of the three locations that I have visited I'd say this was the cream of the crop; The staff are friendly and welcoming each morning that I am on-site. The cleanliness is amazing considering the amount of traffic this location sees. The amount of machines and the fact they are always in working condition is great for those busy days. My only con, which will see fairly minimal, is I wish that the mens locker room doors would be replaced that seem to be missing forever. It gets busy and sometimes you go locker to locker and wish those doorless units were available. I highly recommend this location for all Black Members that can swap between locations.
Great price
They are very rude when asking questions about the account. And kepted putting Me on hold so they can say things and make up lies. This gym is a joke they have no clue how to run it .
This is a fantastic gym for beginners and mid-range fitness experience. The prices are very competitive, and although you don't get classes with it, it is perfectly reasonable for solo fitness. If you have the black card membership, you get free fitness training from a coach.
I've been training here since June/July and I like the place. First it's clean, spacious and staff are always taking care of the cleaning. Second, the staff are friendly. Third, it's 24/7 and usually is quiet and enough parking lots in the neighborhood. Drawbacks: 2 3 barbells should be added to the free barbells rack(70, 80 & even 90). And believe me, a scale has nothing to do with no judgement concept,as it's a health measure. Thank you guys.
Best gym iv been to so far. Everyone is super nice and the staff is soo caring and happy an willing to help.. Im really happy iv signed up here.
The one and only thing that I can't give a full 5 stars for is because they don't have a bike rack. Whenever possible I bike to PF but I constantly have to check to make sure no one has accidentally backed into my bike or stolen it. I have to lock it to the light pole thingy and that's where the handicapped parking is so I always stress and check on it in-between machines. I've mentioned it couple times to them that they should get a rack because I'm not the only one who bikes there in the warmer months, but they told me something about how they can't because of property people or something. I dunno, I think on the far side of the building if not directly in front of it in a parking spot would be feasible, but who am I to know lol. Either way I wish there was one so I don't have to stress about it every time I'm working out. Other than that it's clean there and they have tons of equipment (tho I wish there was more than one of the ab twister machines), the staff are friendly and the rates the most affordable for Belleville. They have 2 tanning beds+ 1 standing and 1 standing red light, 2 hydro-massage beds + 1 lounger and 2 regular massage chairs. The Black Card membership is worth it for those alone IMO lol
This is by far my favorite gym I've ever joined. The staff is pleasant and knowledgeable. It's a friendly, safe and accepting kind of atmosphere!
Brest, bientôt and efficient staff! Clean amenities and plentiful equipment!
Super impressed with their regional manager Karlee (sp). She made sure everything is clean. Getting in the down and dirty to ensure everything was clean. She was on her hands and knees in and around the machines making sure all the corners and crevices were clean and making sure they were all wiped down as well.
The trainers are awesome
Good exercise equipment easy gains. Oh! And I love the massage chairs! Great idea for post exercise activities! Wish there was deadlift though, but whatever it's a small thing.
Neat and clean gym & 24 hours open as well
Had to cancel my membership due to the luck of equipment and mirrors (they only have mirrors on one wall and the benches are always taken there). Great stuff though, very friendly and helpful. Also the price for the membership is very competitive.
Cheap gym
Very quiet and friendly environment. Always lots of equipment to use.
Unbelievable value for a great environment!
I signed up and love it ! The facility is clean and organized and well kept , black card memberships have access to the spa part of the gym ???? my personal favorite!!!
Very friendly staff and a beautiful gym! I hated the gym before I found this place!
Great staff. Great gym. Great price
Never been there after registration.
It's ok nothing out standing
Pretty good gym. It's quiet (Sept 2020) because of covid and its newness.good value for your basic gym.
Huge, lots of machines! Great place to workout!
Never totally packed, equipment is clean, and very friendly staff
It’s nice place. Lockers are too small for winter coat, backpack and etc. Staffs are very friendly. All the machines has to clean after using.
Pretty clean and nice gym with almost all equipments.
Very good facility... amazing gym
Gains
Amazing staff and a clean, friendly environment! The trainer is amazing!!
Lost Fifty pounds in one month
I just joined planet fitness and I love it. The staff is so helpful and for someone just starting or coming back, or even if you want to try something new, the included instruction classes with an actual trainer makes all the difference in confidence and a sense of accomplishing a new skill. Huge array of cardio machines of varying preferences, free weights , cable machine, stretching areas and a 360 body workout section ( think those huge ropes and tensor bands. Tanning, massage bed options available, 24/7 hours. Competivevly priced, and a lot of parking. Ive seen all ages there, and the locker rooms are very swanky too.
I went to work out and get a monthly pass The equipment was not working 3 machines out of service including one massage chair. There was a lack of customer service and their classes are all done by one instructor. The people working their don't have the first clue about health wellness or fitness. They are teenagers with bad adequate and no respect. I was met with rude treatment that led to deformation and discrimination. It was a complete nightmare I figured out that My mentality unstable family member works there and I was being judged on hearsay and rumours. Coming from my mentally unstable family member and was band from the location without reason, other then a staff member had personal issue with me. I have not seen or talk to her for over 6 years ????. I dont even know how she works there when she is so unstable ,but that's kind of them to support someone with barriers. What's not ok is to be so unkind to a client and over nothing at all. Was the most embarrassing situation I have been in I was so disgusted and hurt. It was always a mystery to me for the lack of communication. So unprofessional childish and ya don't go there unless your looking for something cheap and run down run by teens with no manners????♀️
Large space, lots of cardio equipment and a decent amount of strength training. Only thing that's almost always full it seems are the weight racks with the bar that slides on poles so you can do non spotted weights. Only 4 of them and it …
Friendly staff
Friendly staffs!!
Great gym and staff, can't beat the price
I got my membership canceled for some reason and staff telling that I never signed up there before. Like how can they explain my card and my information in their system. Dude was rude and feels like he wouldn’t want to help. If I can put lower than 1 star I would have done it.
Feels good to be back! Excellent and Extremely clean environment! Kind and friendly staff! Socially distanced equipment. Equipment is in excellent condition! A very high value for the low cost of membership. Definitely a home away from home. A great place for building physical and mental health. Definitely an essential service. See you there! Cheers
Clean, great price, great equipment, great service
Men's locker room needs proper cleaning more often. Black mold spores on the backs of curtians, and on the silicone inside the showers.
Fraud, if you make a payment at the gym, just know it’s not recorded and your bank will still charge you for the same payment plus if you want to cancel your membership, they want you to still make the same payment again because, they don’t have the payment on record. The jason guy they called manager or whatever he calls himself has no clue about business.
1. Cold gym, can't sweat, demotivating, and can cause injuries. 2. Don't insult your customers when you tell them you dont have access to the AC. "Oh it's central" 3. The managers, especially the female one are the coldest and most boring individuals I have ever met. They never smile. Have no inclination on how to greet customers. Their smiles are all forced. And it all reflects on their staff. They too don't smile, they are cold, and colorless individuals. Who wants to be around such individuals! Change the management bring someone that is naturally happy with themselves. The rest of the gym is great. Equipment for body weight could improve.
Friendly staff and the gym has almost all the equipments. The price is only 10$ a month. Wow...
They charge you directly without notification through email or sms. The charged annual fee and the gyms now closed. I asked for refund they couldnt give me. The gym was closed for more than 4 months, but i had to pay full annual fees. Even now when they are closed i have already been charged for the full year. Please check and be alert. These guys can charge any amount and anytime without notifying you. I vow to never go there. There are better places for the same price. I spoke to the staff there, no on was able to help me. The response was really poor from the staff, they did not apologize neither made any effort to help me in anyway. They just went ahead cancelled my membership without refunding me a penny. Worst customer service. It nt so when we are new members, but they seem not to care at all for older members.
Easy to find, clean, good natural light.
Excellent place, very clean too
Overall it was a good performance i really enjoyed it
Love planet fitness !! Great gym and always clean !!
Friendly staff, nice layout, clean, many equipment options.
Friendly staff, clean machines and change room.
I've pretty much been to every planet fitness around the city. I love how affordable the membership is. With the black card membership you also get access to massage, tanning and guest access. It's a great deal!
Went to the YMCA for a long time. For someone who doesn’t swim, this was the perfect replacement. It’s just gym. Also way cheaper, $20 cheaper to be exact.
dope
First time at PF today, super clean gym, kind staff, good selection of equipment and a decent size for a St Albert gym. Thanks to Bree for showing my mom and I around and helping us out today, she was great! Very happy with my choice of gym ????
Been a member for a while now and my workout schedule has always been very consistent I go at 10 am in the morning or 9 pm at night. Both these times have very low traffic making every piece of machine in there available for me to use. So I …
I loved the environment and the black membership offer! I am going to get membership from the next month. Thank you Sina for your great help!
Really busy location , with poor work ethic from employees e.i garbage's full, paper towels out, and spray bottles empty.
I love this gym. There are loads of machines and weights. It’s super clean and the overall atmosphere is lovely. The locker rooms are also nice. They have 2 different kinds of lockers, smaller and longer ones for your long coats. Love that. And… so clean again. The clientele is nice and so are the staff. There’s no other gym I would rather be a member of.
Slow to process my cancelation and continued to charge me for the next month.
I like the thing that they have separate sections, the only thing is they don’t have basic equipments such as bench press , squat rack and barbells.
One of the best for saving money.
Pretty good equipment but shower area not that good, no soap or shampoo provided
My greatest place to workout
I haven't read the reviews, and I registered here and I figured out my comment is not the first comment about the gym crew, but keep in mind that the staff is so unprofessional and lacks management. The manager(his name is James ) has an attitude. Never come back here.
Really good place also clean
Makes people fancy
I love Planet Fitness, North Vancouver. The location is conveniently located. Plenty of underground parking. The friendly and professional staff always make us feel welcome. I joined with my daughters. The gym is large, bright, airy and immaculately clean. They also have plenty of equipment and I can honestly say that we haven’t waited for one machine in the 12 months that we have been members. I also noticed that the staff members are always cleaning and disinfecting machines plus they have cleaning stations all over the gym. Members are all respectful and clean equipment after use as well. Changing rooms/showers are adequate and always spotless. As well there are tonnes of storage lockers. After a good workout we enjoy a relaxing hydro massage. The best part is the cost is really reasonable. I would recommend PF North Vancouver to anybody!
Clean and spacious
Nice price and no commitment
One of the best gym in Windsor and I love working out here. It is clean and all the machine work perfectly fine. They have professional employees and trainer whom you can ask anything and Stefan is one of the great guy and teachs a lot about fitness.
What a pleasant surprise! Was hesitant to accompany a friend here, as it was my first time at a chain gym like this. However, I was incredibly impressed! Front desk staff got us checked in with a guest pass super quick through the Mobile App and answered all of our questions. Changing room was impeccable. All of the training equipment is clean and up to date. They have staff going around dusting, wiping down and disinfecting everything inch by inch. I felt very safe and comfortable - will definitely be back!
Very clean gym, Good layout and affordable membership rates. Lost a star as there’s some key equipment missing like a squat rack and not much for lower body training
Friendly staff. Clean. Inexpensive. Good equipment and facility.
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Great for the price. Pet peeve would be all the people texting or talking on their phone with complete disregard for others that would also like to use the equipment. The staff needs to do a better job at enforcing this.
Silly dimwits can't wear masks properly
I go here everyday and they let me stay for as long as I want. The empoyees didn't reslly know what I meant when I talked about the boot camps.
Best in the fitness business. Affordable price and good quality. Cleanness is high and accurate. Thanks
Nice atmosphere
Equipment is nice and new. Chill atmosphere.
????????????Love my gym !!!
Love this place
Clean bathrooms, always well stocked, but where they really dropped the ball, is the toilet paper. It’s slightly better than tissue paper. Leaves a lot to be desired in terms of a good wipe.
Quiet clean and reasonable prices.
I have always had a great experience working out here and the customer service is great! Staff is friendly and the trainer is so thoughtful and kind. The equipment is clean and easy to access. I always feel comfortable and safe working out at this Planet Fitness.
Friendly staff, generally clean machines.
My best gym ever.
Good gym and very underrated
Everything the staff Cleanliness The staff The space Access to tanning Access to massage Convenient location People are friendly patience The membership fee affordable compared to other competitors and better incentives such as bringing a guest for free No contract The discounts to products sold at the gym
Staff is eager to help, greet you as you arrive and leave, and are always friendly! They enforce covid protocols which makes me feel safer during my workout. Great and inclusive gym! Very diverse clients so all bodies are welcome :)
Not a traditional gym but it is clean, has plenty of options and you can't beat the price.
Cheapest place to workout in Regina so far as I know, good service, but always too crowded and people always wait for popular equipment. It somehow becomes even more crowded after COVID break out, I'm tired of waiting my turns everytime. Have to cancel my membership.
Inexpensive gym option. Easy access by public transit. However no barbell at this location.
They offer a membership with misleading fees and cancellation dates. Paying the maximum still requires notice. The facilities are extremely poor. No soap or shampoo in the washrooms. The equipment is very limited. The machines are extremely useless unless you find value in a zero free weight facility. Management is misleading in their fees. They do not accept any liability or wrongful information provided by their staff. They claim there's a zero percent margin or error by their staff due to the a.gm. apparently training them herself. This level of arrogance is poor business ethics and they're obviously desperate to get every dollar they don't deserve. Planet fitness is cheaply made, fees are misleading and you're best saving your money and going for a brisk walk every day to save the money and hassle from this desperate cash grab.
Staff are great and very informative , always super friendly. Love all the equipment is brand new and tons of variety.
No open weights
The service that I was provided was inadequate compared to all the other customer service that I was provided at other gyms such as the YMCA and Good Life. Though I can agree that the promotions that Planet Fitness have a great, it’s considerable whether you should go here when the staff member with a tattoo and wearing glasses without a name-tag is talking down to you like he is superior. I believe he was speaking to us that way was due to him being older and just because we were younger than him, he likely thought we were far less educated and don’t understand how companies function. I can’t even fathom the way he behaved. Since this is my first time here, the following first impressions I’ve made are: Exhibit A, poor and unprofessional customer service such as making snark comments where he complained about how annoying customers are to his co-worker while we stood right on front of him. Exhibit B, where he made false claims addressing that we could not sign up for the summer fitness challenge claiming that we need to be accompanied by a parent/guardian despite the the fact that we were 18 years old to begin with. Lastly, even though Planet Fitness has amazing offers of promotions, I would reconsider the wide variety of options of gyms to choose from due to the service that you will be receiving.
Great gym, very nice staff.....especially Kelley, she's awesome????
(Translated) well. (Original) 很好。
This gym is boss. Lots of space and they have all the equipment you need. On top of that they also keep the place very clean. The staff are friendly and I love how they have certain sections for cardio and ab workouts.
Very awesome gym. Makes you want to go workout for enjoyment.
Great gym with lots of equiptment. Options for tanning and massage beds
The staffs here are good. They have the necessary equipments you need for your workouts. It is clean and I love it. I highly recommend you get your membership here.
I have been a member for a month . So far I think the staff is very helpful and amazing . I love the low price and the variety it has to offer. I'm currently a vip member and in love with the vip lounge. .. it really is a no judgment zone.. I feel I can work out with out the insecurities of other people staring or commenting . .. Thank you PF
Great place to workout. The atmosphere is always friendly. The staff are always helpful and kind. It's only $10 a month. No excuses anymore. I think people should really give the gym a chance. Its $10, you got nothing to lose.
Canadian PFs are the EXACT OPPOSITE of American PFs. Go figure
Atmosphere is made from people who working out there is comfortable, but some staffs are awful, and fk racist. If your not white guys , should consider carefully to join here.
Love to go when no one is around !! Great place for a work out.
This place is beautiful i love it so much the equipment the people the clients are great besides the fact i burned my bu in this really sweet lounge area with tanning rooms its totally great open 24 hours clean none judgemental near the airport and lots of other great venues soo f wow
I love Harley, so knowledgable and willing to go out of his way to make sure my experience is exceptional. He's also so friendly when walking in which is a plus! Also love the cleaniness of this place! Great place and affordable !!!
I love it here, it's small enough that it's not overwhelming, the staff are perfection and I love the fact it's about a third of the price of (ahem) other gyms and you get WAY more options as to add ons. I love it and I highly recommend you at least try this gym and if you don't love it like I do well it's no commitment so you can cancel anytime.
I'm a beginner to working out at gyms, but so far all the staff have been extremely friendly and helpful. I don't feel intimidated at all, it truly feels like a judgment free place to workout in peace. The gym is also super clean and well throughout so finding equipment is easy. Highly recommend if you're a newbie like me and are ready to start your fitness journey. ????
Lots of space
Lots of equipment. Very clean
Great place to workout. They keep the place clean and sanitized.
Absolutely wonderful place to work and workout. Friendly non toxic environment. Fit family is everything. This place rocks.
Would rate it 5 but they have no wifi and no one can give you an answer as to when they will have it
Very clean facility with the nicest staff
I joined this location 1 week ago. Was supposed to have a consultation this morning to help develop a workout plan since I am new to this and trying to make a healthy lifestyle change. Got up 2 hrs before my usual time all excited to get started on my new life path. Froze outside clearing my windshield and warming my vehicle (it's -22 outside right now). Drove the 10 min drive to the gym. Walked in and announced my arrival. Got told the person I was to meet with isn't in as he called in sick and there was no one else who could help me. I asked why I wasn't notified so I didn't waste my time. The response I got was "I didn't know he had any appointments" Everything is computerised so why didn't someone look when he called in? There was no apology offered for wasting my time, only excuses. And to top it off, they were nonchalant when I told them I was just going to cancel my membership and go somewhere else. WORST CUSTOMER SERVICE EVER!!!!!
You need us to show up in person to cancel our memberships right now? 100% unacceptable.
dirt cheap membership.
There fries could be better ????
best for $24 a month ... meets my needs
good for fitness.but not safe.was stolen inside locker.and my phone almost been stolen when shower.
Great place friendly staff no ATTITUDE!
I have not even had the chance of working out there yet. I walked up to the front desk said I would like to sign up for a membership and the girl who was helping me gave off a snotty I don’t care attitude. Online it says when you sign up they are supposed to give you a tour aswell as a gym shirt she offered neither. She said I need you to sign 5 times did not thoroughly explain what I was signing more than what I would call less than a sentence. After I signed everything and paid she slid me a key card tab and turned around there was 2 other employees standing at the front desk aswell I was looking at her and she looked at me like I was an idiot. I said uhm I’ve never been here so would you mind showing me around (as on the site it tells you, you get a tour & a shirt) she offered me no shirt and the laziest help I’ve ever had the misfortune of receiving. She walked out from behind the counter walked about 5 -10 steps and goes “ ya so this is where this and that is just pointing at a couple things and then walks away what kind of tour is that I had gotten the black card and I had no help in looking around at all , I don’t understand how you can be that lazy and work at a gym of all places. Nice cheap prices but poor quality service. I’ve seen a few complaint reviews before signing up and brushed them off thinking maybe the girl “with glasses” just was having a bad day but after coming across her it’s clearly just her personality. need to hire friendlier and more helpful staff.
Great gym lots of equipment.
Great range of equipment and value for money
Very clean gym with exceptional staff working there.
Nice ambiance
Great staff, great environment, no judgement and you can focus on yourself even if you are a beginner or pro.
People don't wipe the equipment after they use them!! Staff should keep an eye out on these type of situations and let the individuals know they must wipe the equipment after use.
Omg this place is amazing from staff to classes such a complete gym for a great price and a truly non judgmental gym! Loving it!
Great! Never busy and loads of machines! Friendly staff and everyone just leaves you alone to get on with your workout. No 'bros' hanging out in front of the mirror like at Steve Nash. Very welcoming and chilled atmosphere.
(Translated) Many people have a lot of equipment. (Original) 蛮多人的 器材也很多 就是妹子少了点
Its just a week and i am loving it so much, PF must stick with people like Joshia(Head Trainer) and Jonathan the new trainer. These guys are so polite and respectful + not judgemental. Loving it ????????????
On a good day, it's a 5 min walk from my house and on a bad day, it's a 10 min trek through snow or rain LOL. It's quite clean (except sometimes the showers), I LOVE "FIRST MONDAY OF THE MONTH" free pizza, multiple apparatus and machines and even the "staff spots a PF sticker at rear of car to win free beats" frequent contest. I just wish towels, shampoo, condition and body wash were provided, WITHOUT increasing the price, but the hair dryer is great! =3
Don't allow you to cancel over the phone. Poor form.
????
A shiny new gym with a positive vibe and helpful staff. Lots of machines and other add ons as well. Great place to work out.
I absolutely love planet fitness! The manager Joey at the Sarnia location is so helpful and made my experience new to the gym easy, fun and motivating!
Great gym but I'm used to Kingston's PF and prefer it
Been a member for 4 months now and experience has been great!
Great location, always clean with great staffing. huge space that is all new looking I loved it. Beautiful changing area as well.
although i understand that they keep the gym clean and safe. it doesnt make since that we're only allowed to do 1hr and 15mins of exercise and pay the full price instead of reducing it because of the time constraints they gave us. i mean what can you do for an hour?
Staff like to and dont miss a chance to crtisize member, i finished a mechine and goinv to second at yhe same time staff crtisize me for not haveing mask, I am old enough and know about mask and i dont like to be disepline all the time, i always wear my mask but some staff like to punshid, that is not fair or U dont deserve there fore I will cancell my membership and will join some other club where staff respect members
It's a gym need I say more
Always friendly service and clean places of work out.
The staffs there are really friendly.
Best of the best. I'm so proud and happy we have them here in North Vancouver, never had such a thing like this! Best equipment, very welcoming staff, super fair membership, thanks planet fitness
Best gym As a student it’s hard to keep up with all the fees and charges going through my account, but after going and asking for some help, Ryan helped solve all my problems, made it a great experience and even gave me some great advice. Out of all the gyms I’ve been to, this one is the most user friendly and helping gym I’ve been to.
Clean, great staff, lots of machines and nice people, no meat heads.
First gym I’ve been to where I’ve felt so comfortable, awesome place especially for beginners
Planet fit is the definitely ???? best in planet in the universe..
Ok but this gym tells you that there is no muscle shirts dropping weights or gym intimidation but they have alk that like any other gym. On the plus side it's 10 dollars a month.
Such a friendly gym! Had the pleasure of being helped by Donny at the front desk. He was incredibly patient and helpful. I would recommend this gym just for their front desk but it also has a better layout than other planet fitness locations we've been to.
good place to do exercise!
Overall worst gym for someone who loves to workout. Not enough equipment (except cardio stuff) way too busy, i had to leave coz they can’t have people skipping in the gym….i mean where else a person is supposed to skip ropes? Were always out of cleaning resources…..water filter was never changed in a whole year while it kept showing the warning light. Can’t list every single thing bit you got a gist of it. Pros: cheap as hell Cons: everything you can think I go to evolution fitness now way more expensive but worth the money at-least
I asked for a chair massage coin good for 30mins and the guy staff with a long hair says No to me because he is out of coins. Is that reason good enough? I thought massage is supposed to be unlimited?
Due to a long period of overseas assignment I need to cancel my membership here, when I walked up to the front desk the lady there provided an efficient and hassle-free service.
Good place and helful staff
Great place. Friendly staff. No pressure to upgrade membership. Good range of equipment Good value for the mibey
This place provides good environment and quality machines to workout. Their hydro massage feature is just awesome. I love that.
I am really appreciate that one of the employees has professionally handled my conflict with another member.
Clean and brand new equipment!
Busy from 7pm to 11pm all the time!! So if you need a good work out go before or after.
Really bad gym, Rules are crazy, the staff is always on my tail. They told me wear mask, while i was doing my set. I left the gym at the very moment. I think they were being racist because they only told me.
I actually helped build this gym so it holds a special place in my heart, but I feel like they can be over zealous on their lunk alarm and pizza/candy and bagels like really guys, we all get what you're doing. They are not there to help you lose weight they are there for your 10 dollars. That being said if you go in there with the right mindset and watch your diet you will lose weight.
The staff at this place is not professional when it comes to the customer service. This was an incident from last week in which one of the staff members said something to me in a harsh way. This was not the first time that an employee at this place behaved in a rude manner. We as the customers expect a friendly environment and especially places like this need to be more professional and respectful. Moreover, an employee is the face of the workplace and each activity they do whether good or bad puts an impact on the organization in an either way. I hope the management would be respectful and customer oriented from now on.
Very spacious . New machines and safe social distancing policies
Just canceled my membership with these guys. My membership was put on hold due to covid and was told I will not be charged till I get back to the gym again. Yesterday I seen the money go out from my account even though I did not join yet. I called in for a refund and was told I will not get a refund but they will give a free one month trail . Totally unacceptable these guys charge you and don't give your money back. Had to cancel my membership today and never more returning . Also gonna have my friends pull out from the gym as well
My regular gym - membership is cheap, lots of equipment, facilities are clean and modern and the staff are friendly. Would definitely recommend!
Lots of Covid measures in place, but oddly no sanitizing for in the changerooms or lockers.
Great place to go. Welcoming, friendly and love the free classes. John shares his enthusiasm for fitness and makes the experience a lot of fun.
Great variety of machines and very clean. But not a single barbell or weight above 75 lbs is kind of ridiculous.
Inexpensive and a lot of variety of equipment
Very clean & spacious. The staff is not as friendly as Good Life likely because few are trainers.
Wish there was a bench press, however, the staff is always friendly and helpful.
they have no bars. only smith machines. cant really get a serious work out. turned out all planet fitness are like this. lol. im dead????
It sucks
great gym and great staff
It feels fantastic to come out to work out right after work. I forgot how much I was missing the gym. Nothing like exercising, enjoy the massage chair and the red light therapy.
Great staff and Really clean GYM ????
This gym is terrible, they require you to pay 24.85 monthly and I have no idea what fees is it.
Very welcoming, best customer service, employees always serve you with a smile, one on one relationship, very family like environment as well great atmosphere......thank you
good place
New machines, but there is no mirror in the gym!!!!! Only at dumbels area, there are 3 mirrors. You need mirrors to see if you are doing it right...
Will there ever be actual bench press machines ?
I understand limiting the amount of people due to the pandemic, but they've reduced the amount of lockers to use to about 1/4 of what it was. People are risking placing their bags on top of the lockers as it's the only place that's available.
Love my gym...very clean great staff and alot of extras...
I go to this gym and honestly you get what you pay for. If I wasn't on such a tight budget I would go elsewhere that had at least some exercise balls and a bigger area to do stretches. I'm always competing to use machines when people don't share. They have an area for 30 minute workouts but unless you're in a class, good luck trying to do the 30 minute workout on your own, people just disregard your workout routine for theirs even though there are the same machines out on the main floor. If staff get told what is going on they go back there to tell them to leave the area and then they get mad at me for getting removed. No judgement zone my a$$
Friendly, knowledgeable staff
Great place, clean, staff are good just missing free weights.
Clean and clear
Friendly staff, clean gym, good equipment and can't beat the price.
your mask policy doesn't appear to be enforced
Cheap and big gym
Really great facility, we are visiting family and are incredibly pleased to see that there was a new planet fitness that opened not far from Fenwick! They managed to do a lot in a small space and the staff were very friendly. The equipment is modern and we were impressed by the touchless paper towel dispensers (and quality paper towels- we are easily impressed). The place was spotless and the equipment is well-maintained. Awesome to be able to choose the music you like while working as well! The only downside is there were some d-bags working out that didn’t wipe down any of the machines used, were very loud and obnoxious while lifting and didn’t wear masks while strutting around- it would have been nice to see this addressed. Also, be careful when you get a drink, I ended up with a shower and it tasted like metal but it was nice to have a working water fountain.
Used the power amd wifi put front... looked busy af lots of hamsters eager to run the wheel
It is a great place for fitness. I specially prefer to join a group to complete my fitness training which is a awesome way to build you confidence. As consequence, planet fitness is such place where you can achieve your desire fitness level .
Good affordable price!
Decent price. Not many free weights available. Only assisted bench press.
What a terrible gym. Most unprofessional and rude staff I’ve ever witnessed at a gym in my life. Do not recommend to anyone. My group will not be renewing our memberships nor will we ever consider rejoining this franchise again.
Good for what you pay for
Clean! Friendly staff. Best bang for your buck gym wise!
Very nice facility with a strong emphasis on cardio vascular training, a plethora of resistance machines and more. Staff was friendly, facility was clean. I'm sure members will be very happy with this club. Not for me personally, I'm perpetually nervous about being judged for borderline lunkishness (lol) but I can see the appeal. Thank you for the guest pass
Lots of equipment and machines. Always clean.
Here do have variety of equipments with affordable packages. Starts from less than $ 16 per month.
Not enough free weight.
Very good gym at a good price. The only downside is that it gets busy.
Great place to workout and friendly staff in the morning.
I just joined the club and enjoyed every moment of my touring in this gym with Seena. He is really friendly and enthusiastic about showing the gym.
Gym equipment is great! The customer service really needs to be worked on though, staff aren't that friendly or knowledgeable. Planet Fitness will continue to charge your bank account AFTER your 1 year contract has expired. Sneaky, sneaky Planet Fitness. Not only do you allow men to take pictures of women in your Saskatoon gym, you continue to take money after an expired agreement.
There are not many planet fitness gyms around so this one is a bit out of the way for a 3 day workout during the week, but it is a good gym for a good price, with tanning and hydro massage, and the possibility of bringing a friend for free every workout, its definitely one of my favorite gyms, and everything is quite sanitary and clean which is a plus!
Very neat, clean, affordable gym.
Good value, good people
Super place to visit.
Newer equipment. It even counts your reps for you. Has everything you need for a full workout. It is really clean.
Beautiful facility with friendly staff, hydromassage, tanning and more! Love it!!
My wife and I visited Planet Fitness a couple of weeks ago to join as well as to make use of the promotion (one month free membership), Camille helped us in the initial membership setup and a walk through the center. It is one of the cleanest gym I have been to and a very friendly staff you would encounter. As a Black card member, I was able to take one additional person for free. If you were couple, I highly recommend choosing a Black card membership to make use of the Hydromassage, Tanning, and Total Body Enhancement as well as you could take one partner for free. It is a good GYM for beginner, intermediate as well as advanced. My wife and I are beginner and have enjoyed visiting Planet Fitness. I highly recommend this GYM.
Theyvwill start autobilling again b.c ofbpandemic..soo what you need to do, is go in and either cancel, or ask for a 3 mos hold. If you decide you want to return or not. I just noticed on my bank they took the freeze off. Just a helpful reminder.
Love this place. Staff are awesome. Even at 5 am????
So nice
Only been here twice and I love it already. Best facilities around
Great place to workout staff are awesome
Clean gym, slightly busy but if you're patient or just do another exercise, machines clear up pretty quickly.
Excellent atmosphere. Very clean and modern with plenty of equipment. Very friendly staff, particularly Chris who tends to be at the front desk when I visit.
Decent but takes along time to get things fixed.. and now they r not 24h so Friday -sunday is 7am-7pm.. sux when I can only work out at night...
Best gym with an affordable price... You just don't have free rods to put plates and do free workout. However, Machines are really good and it's open 24×7...
Best club gym membership I ever had in 50 yes. The Hydro massage with the Blk membership is the way to go. I live in SWFla. On my 5 month road trip, I have used them in Wisconsin several times n Regina, Canada. So worth the $20 month membership! Try It, You'll Like It. Some don't have rowing machines my favorite.
Love the gym and the atmosphere
Best gym,
Welcoming when coming in. Went to front desk and Anthony was nice. The gym is always cleaned and we all have our own space.
Wayyy better than Fit 4 Less. Put one in the North West and you’d get all the people going to the 2 Fit 4 Less in the area. I had to quit because I moved
Good facility in great price. Could have more weight and dumbbells.
Its always very clean there. And the staff is friendly!! It's a good price, and you get some extras like tanning and massage chairs.
Located in North Vancouver. 24-7. Better to work out and exercise on unconventional hours. Too crowded during peak hours. But the best deal you'll find around here
Awesome place to workout! The Lunk alarm really helps people from throwing and dropping weights. The membership is very affordable and the staff are very friendly. So many machines to workout on, or isolate muscle groups. I would recommend coming at non-peak hours for a more relaxed experience. More machine availability with COVID. I was able to use a friends +1 pass and got to work out with them for free. Also didn't notice as much creepy staring lol
This gym was surprisingly good, and also surprisingly purple! The atmosphere in this gym is really relaxed and there is tons of equipment. My only issue is the fact that they charge $20 per drop in, and that there is no bench press or squat rack - just Smith machines. I know they want to discourage heavy bodybuilders from going here, but there could easily be one or two in the space that they have!
This gym is Wonderful! They have so much equipment and do many different things you can do based on your needs and they have classes. Their membership is so cheap too!
Edit: im still leaving my original review underneath this since its actually a decent gym but honestly they gave me a hard time cancelling the membership there, i had to move out of the province and talked to someone regarding it the previous day anx they said everything was taken care off. 6 months later i get charged again and was informed that my account was only freezed and not cancelled. Cant get a refund after i called since i was supposed to have cancelled which is exactly what i did and they ask you to prove it 6 freaking months later. Yup not recommending this gym anymore ti anyone. Thanks for nothing. A good beginner gym as well as if your a veteran at it. The staff is always polite and helpful. All the equipments are beginner ready and got me set up on my fitness journey again, 2 months later I had to join another gym that has free weights rather than all the assisted machine equipments I’m used to at planet fitness, and I m totally comfortable. Not really that expensive, and the black membership is totally worth it for the hydro massage and chairs since it’s totally relaxing after the workout.
First time here. Wife has a 'Black Card' so I joined her for a walk. I prefer outside, however, this place was fun & has some cool amenities.
I joined Planet Fitness at Oxbury Mall location last year after it recently opened. My overall experience with the gym was positive. I was a gym newbie and there were times I had questions or needed assistance with the machines and the staff were always friendly and courteous. I signed up for a session with one of the personal trainers at the location and he was very helpful and taught me a lot about what I should be doing to reach my fitness goals. The machines and facilities were exceptional and always very clean. Overall a very welcoming atmosphere. The only downside I found was that the gym was most often very crowded unless I went late at night but that's not the facility's fault.
Great gym.. not busy like the others, so your not waiting to use the equipment you want. Friendly staff. Nuf said
Not operationally.
Absolutely amazing facility, very clean and great staff.
Staff was Friendly place was super busy tho
Love the people get to meet new people and an all around great place to get your fitness goals on
Great location and really friendly staff!!!
a new place for fitness
Super professional. ????
I joined a week ago and it was the best decision ever! Hands down the best gym that I ever joined! The staff is extremely friendly and helpful! Cannot recommend enough!!
I've tried a few gyms in sarnia but I liked this one the best for the atmosphere and the early morning hours. Front desk guy (Chris maybe?) is always polite which is a nice change from other places I've been to.
great staff, wide open space, lots of windows
I love the space and the atmosphere makes me feel judge free. Unlike other gyms that makes you feel self conscious about yourself. I high recommend everyone to come here.
Loving planet fitness. The coaches are great as are all the staff. Judgement free like they state. Love the 30 min circuit
Friendly and inviting atmosphere with great staff. All equipment is in great shape and sanitized frequently. Staff are happy, friendly and willing to help.
(Translated) Hdh (Original) Hdh
Lot of hidden charges.
It's not the gym's fault, but this place stinks. I travel full-time and being in a different hotel almost every night for three weeks a month, i have five different gym memberships and visit many different locations regularly. I have never been in a gym anywhere in North America (i live in Vegas, but spend a third of my year in Canada) where it seems no one knows what deodorant is (i also worked full-time as a Fitness Manager at the gym back home for a little while). I know it's freezing and snowing outside, but you get hot in the gym. The stench of everyone around me made me cut my workout short. I'll finish it at the Goodlife that's closer to my hotel. I only chose Planet today because i wanted to tan. Reason for my four stars. The tanning bed. I've never been to this location. I've been tanning indoors for nine years and prefer the lay downs. It's only been in Canada where i've seen signs saying to clean bed after use. I don't know if up here, the gym relies solely on members to clean up after their sweaty lotioned up bodies, but that's something you can't guarantee. This room actually didn't have signs asking members to clean after themselves. I usually use a tanning salon back home, where staff thoroughly cleans each bed after every use. When i do use the beds at Planet Fitness at home, the beds are always clean. Always the case in other Canadian locations i've been to as well. The bed i was assigned here, was absolutely disgusting. I've never had to scrub a bed down as much as i did before getting into it. The mess was caked on like it hadn't been cleaned in a while. Absolutely disgusting. I cleaned it the best i could with the non exorbitant paper towels the room had before and after use. Yes. I pay only 30 something USD for this membership while i pay 70 USD for my tanning salon membership. While i get the whole, "you get what you pay for" thing, you guys really need to keep up with this a little better.
Nice and knowledgeable staff. It's not an intimidating place. I deal with some social anxiety and chronic back pain, these were taken into account in creating a workout plan for me. The hydromassage is worth the membership alone.
Most staff are nice but a few employees with a lot of attitude. Men's change room is pretty dirty and should be cleaned for frequently. Two stars because it gets the bare minimum job done for a workout
Great gym. Always clean and I love the tanning booths which are free to use with the black membership!
Very clean, very quiet and comfortable!
Lots of equipment. Gym is clean and staff is friendly.
Good place to work out
Love the fact it’s 24 hours
Fun environment nice staff nice people at the gym
Great service
great place to work out. it would be perfect with spinning/rpm bikes though.
Great gym. Best in the city. With underground parking
Everyone was following the cleaning after every use and being respectcul. Also a great price for membership
Most affordable gym, kind staff, good facility. I don't understand the hate this place gets, I'm glad I didn't listen to people and tried it for myself.
Great gym
Highly Recommendable Because: New, Updated & Adequate Number Of Fitness Equipment, Designed For A Wide Range Of Practices, Adequate Physical Space, Clean Environment, Effective Air Conditioning, ... Friendly Personnel, Low Price!
Don't believe no 1* they work with you fully and make sure your happy if your unhappy go to GoodLife and pay $100 a month and be looked at by random people. Planet fitness is Judge free zone awesome place to work out and I'm fit and would rather this gym.
Not much people at mornings.
All brand new equipment and interior. Good staff well informed. Good deal on membership
Very friendly and knowledgeable staff !! Great atmosphere to work out in . Change rooms are always very clean , love it !!
Some stuff is unprofessional and unfriendly. One of the members was talking in a really bad manners. This is unacceptable for customer service. I had some questions about my payment, and it seemed that she even didn't want to talk with me.
I've given this place a 5 mostly due to this is the only gym I've ever used. :) But I've had no problems I like the equipment selection and some friendly people who both work out and work here.
(Translated) Reluctantly, pay attention to property security (Original) 勉強可以,注意財物安全
Pretty crowded. No free weight bench press or squat rack. Not bad for price however You get what you pay for
This place is packed and it is always difficult to get a locker in the male locker room. The rest are pretty standard.
Great gym,lot of different equipment, affordable, always helpful staff
Great gym,lot of different equipment, affordable, always helpful staff
Great place to start your year off. Big gym , clean, friendly staff and members .
Phenomenal fitness Heaven I've ever been. If you don't like typical fitness centre. I would love to bring you in here to sign up. This place has exclusive services. It is secret so you should try with day pass rather than reading reviews. I am pretty sure you will join this club right away.
Great gym. I go here myself and you pay for what you get, somethings are not fully up to par but the price can't be beat. Also no free weights so if your looking to deadlift or squat without a Smith machine then forget it. Also the dumbells only go up to 60lbs which might be an issue for some people, overall good gym though!
Terrrrrible service during covid. You show up half the staff does the same thing every time you come in. You scan then show them your double dose and on your way. But some mornings you get these few that think it's one way but no where you are informed with the way they want and they don't let you in. Waste of time going to a place with some many problems for their customers.
Awsome
I love the staff. I love planet fitness
Great place nice vibe. The price is awesome and the equipment is top notch. Staff is pleasant and welcoming.
Worlds stinkiest, gym holy guacamole I think I need my nose cauterized.
The facility in London, ON seems very well maintained and has all the amenities; it's a great deal for a $10 membership. However, contrary to online reviews, staff was not so welcoming. First day coming in, and the person at the counter was halfway paying attention to me during signup (even though I was the only person at the front desk at the time) he did not explain anything about the membership or the location, simply handed me a card and that's it. I am a gym newbie (and made it clear to this person) so after going to the locker room and spending a bit of time knowing the place I went to ask the guy at the front desk basic questions and if I could please be shown around the machines and how to use them, to this he replied reluctantly that maybe someone else could do it (he pointed to a guy who was busy with another customer). He did not bother to help in any other way. I had to find out by myself that they have a schedule available to setup appointments precisely to be shown how to use the equipment. After this hassle and feeling as if I was a burden for expecting these people to do their job, I got fed up and left. I cancelled my membership today.
Great place to workout! Staff is extremely courteous: the equipment is modern; and everything is in good repair. Machines are always available. 'IF' I have anything negative to say, it's that there is often a wait for a locker; however, it's worth waiting a few minutes to get one.
Great place. Lots of machines, friendly staff and lots of great class times.
Amazing!
Clean, friendly staff and lots of places to workout in private.
Worst experience
Great for the price point. Wish it had a sauna or a pool, though. Super friendly and helpful staff. Machines are in good condition.
Great gym with nice facilities. Miss this place . Waiting.
first review i’ve ever written because i just needed to say this gym treats you like family! great for beginners, always excited to come back :)
Friendly staff clean location.
Not bad for its price. Tons if treadmills and cardio machines. Decent space for free weights. Staff is pretty cool and friendly. …
Worst staff ever. No respect
Recently my boyfriend and I cancelled our memberships. (We each had a separate one). Today I wake up to find they took $41 out of my bank account, the yearly fee. Am I supposed to pay a yearly fee that I’m not even going to use?
Went in March to cancel my membership. The person I talked to said that it was cancelled. Last week I got charged the annual fee of $44 so I went in today to ask about it and the assistant manager Laura said that it can't be refunded plus I will be charged $23 for this month as they can't stop it. She kept just saying that she was not the person I talked to in March so she can't stop the payment, refund or take responsibility of what their employee said. Very poor service and communication. I also gave them an option to transfer the membership to my spouse if they didn't want to refund me, and Laura kept saying the same. Definitely going to spread the word about such an awful customer service.
The communication in this facility is fantastic! I had the best conversation with James and his kindness was both heartfelt and unexpected! From my sign up experience, with three associates Garrett, Alam and Alex, each one took their time and to assist me! Especially Alex who helped see me through the entire sign up process :) There is a teamwork atmosphere with clear understanding of what you are getting for such a great value! The facilities are super clean and stocked up, with the cleanest bathrooms/ washrooms I've seen! As someone with a professional cleaning background, this is important to me! Everyone is friendly yet professional and I am so happy for them being open and welcoming!
This is seriously THE BEST gym in the city! They have a wide variety of equipment, the staff are friendly, it's always (and I mean ALWAYS) clean, the tanning/massage beds are a great bonus AND the classes are PHENOMENAL! Shirine is the best class trainer. 30 minutes in her class is all you need to feel rejuvenated and strengthened to the core! Love this place!
I am very disappointed in the Province's handling of fitness during this pandemic. I felt safer at this gym than any public facility. The staff are great, and I hope they are being compensated during this time. The staff were constantly patrolling to ensure mask compliance and consistently cleaning the facility and machines. Staff are/were continuously friendly and courteous. Planet Fitness has frozen fees during times of closures, which I had not expected. If I move away from St. Albert, I will continue to commute to keep my membership.
Im really enjoying the gym, and was pleasantly surprised they even have a few small classes. I joined in on one today in the circuit room and I was impressed. There one of the obnoxious barking that I suffered through in some gyms, the instructor was pleasant and helpful and because the classes are smaller she was able to connect personally with each of us. All the staff is actually very friendly and helpful. Its a new facility so of course its clean and the equipment is in good condition. My only very minor complaints... 1. I wish there was a hairdryer available in the ladies change room. 2. I need wifi.
Good atmosphere, staff are always friendly. My only complaint is they need more of certain machines (ab/core machines) as they only have 1 of each and they are always in use. Still highly recommended.
A pretty typical planet fitness. The building is a little bit small and things are really pushed together. There is no "lunk alarm" which I think is a good thing.
Great price and lots of equipment.
On march 31 i signed up of their membership and i asked about the policies that they have regarding masks. The manager stated to me very clearly that one of the exemptions to their mask policy is if you have trouble breathing. I happen to have a medical condition and i cant wear a mask while working out this is why i asked. Later on while working out i got harassed multiple times by staff because i was not wearing a mask properly apparently. Eventually the employees told me they banned me from the gym and told me to “get the f*ck out”.
Excellent gym. Friendly members and staff and no bs lunk alarm. Quality equipment. Perfect for beginners / 1hr workout guys
Bright, well equipped and large facility. Not a member, but I really enjoyed the tour thank you!
I don't have anything but good things to say about Planet Fitness. They are so incredibly welcoming and nice. Its always been an intimidating thing joining a gym and the staff both before and after the pandemic are wonderful. Would rate higher if possible.
I have called and spoke with Parker. I want to state that Parker was well experienced, knowledgeable, and patient about the many questions I have asked. I have asked about the memberships, amenities, pricing, experience, etc. and Parker answered all of my concerns with the upmost respect, gave me time and consideration, walked me through every step, and most importantly, aided me in my decisions. There was no push, only acceptance and validation for anyone's journey into the fitness world. Parker is a great example of Planet Fitness's vision.
Staff are vibrant, energetic and friendly. Spaces and equipment kept clean and sanitary at all times... Evenings are the busy times.
Great gym open 24hours
Love this gym, very very good hours as I go crazy early. Less staff then also a lot less people to. Very helpful staff to .
My best friend and I joined this gym and we absolutely love it! There are lots of machines so you never have to wait, and so many different areas of focus around the gym. The classes, tanning, hydromassage beds and extra perks are awesome! Shout out to a couple employees; Joe is super friendly and helpful and John who runs the classes keeps you motivated to keep pushing through and will provide as much help as you need without making you feel uncomfortable!
Have been coming here since January . its clean and always welcomed by the desk people who are really nice. Got to love the bucket of candy so you can have a treat in the judgment free zone. Machines get fixed quickly and there is never a shortage. The price is amazing for all the perks you get. I also tann and use the body enhancement machine and the rooms are clean and beds always available with no wait times.
It's great you should go there.
Great value gym, new equipment
Very lively inside. It's been great working out at this gym with all the access that i could have, using my black card. All the staff are very friendly and welcoming.
Social fitnessing is great. Everyone is doing their part.
Very welcoming friendly staff covid safe always get a good workout alittle busy at times but glad there open
love it
Nice place to workout!!! They feed me pizza for working out lols! Really great place to workout, super friendly and accommodating staff and must try hydro massage. I am giving five stars for hydro massage and ofcourse the pizza
The staff is extremely friendly
Planet fitness is a very good way to get healthy with lots of different options for machines and lots of them you can also bing kids 13 and up here the only thing that's lacking are ab machines
Very clean environment, friendly helpful staff
Great place to work on your personal goals, the staff are great and there's Chris! (super motivational!)
Nice and warm
Never been there ..get winded just driving by
Lowest price and fair gym membership. Good equipment.
Great place , the trainer John was very professional, and has helped me tremedously, would recommend him for everyone !
Great that it is open 24/7 unlike fit4less in this time. This will certainly attract more customers. Free-weight squad machine was not there which was the only reason I could not join it.
BEST gym in Regina....Planet Fitness has the best of everything....It is Clean, Big, Friendly professional staff and the Best price in Regina....Highly Recommended...Try it once ..You will love it.....PF will fail all other Gyms in Regina...
It's a good gym with everything you need for a workout.
Super friendly staff, clean gym.
Staff is friendly, facility is always clean, compared to their competitors.
Sad to say, the franchise ownership has pulled a bait and switch. Now that everyone signed up for a 24/7 club, the hours are being cut. It's not going to be a 24/7 club anymore. Why is it that fitness clubs have such a hard time giving you what you paid for? Not cool guys. As for the response from the owner... Wow. There are so many things wrong here.. First of all I originally signed up, and for the time being still have a black card membership based on the information that they were very soon opening a second club in town. Well that fell through, so there still is only one club in town. Second.. The next closest club is 100 km away. And if I was inclined to drive another 100 km to get there, there is just no way to be sure that they won't be reducing hours too. Third. This is a franchise ownership decision. Management would love to continue to run 24/7. So as a franchise decision it could very well be suddenly implemented at any club. And lastly.. Thanks for the fast response to my posting here. Perhaps you could update the hours your advertising on the planet fitness website with the same speed. It still offers 24/7 hours in London, even though it's no longer true.
I have the black membership which is great if you travel often as I do. Though my membership is in Miami no issues getting in. The only difference is you have to show proof of vaccination. Mask is required for now oct 23, 2021. …
I wrote review of Pf for this location around a year ago after I joined the gym. After more than a year, couple things still attracted me to renew my membership include: monthly membership fee (very affordable, $10/ month before taxes if join as a regular member, not BLACK CARD membership ones), staff is very friendly, regular types of fitness equipments (treadmill, elliptical, weights..etc.), 3 changing rooms inside the ladies room with mirrors (big enough for members who just want to get change & go!) Ladies room (changing, are around washroom and shower room) is quite clean. Water fountain onsite. Big sitting area close by the entrance of the gym for chatting or waiting. They also has pizza night and bagel night / month. Weeknights is getting quite packed, especially the parking lot, 4 shower rooms (only 3 regular + 1 for handicap) , lockers. Good for the business = more members join the gym. I would suggest either go early AM, depends your schedule. Hope what I write the following comment which Madga, Club Manager or any Club Manager of this location will read this:- What make me think to switch to another gym in one day, if nothing improve as follow:- - increase one or two types of brand NEW fitness equipments (this is what I compared with Fit4Less), such as Total Gym Abdominal Core Exercise Machine, Rowing machine (even gym @ City of T.O. has these specific equipment!) - reinstall all 4 shower head with 'pressure balance' (water always get cold when others flush the toilet or when all 4 shower rooms is packed). We might be able to survive in the summer, but 14 degree below Celsius!? p.s. found out the holder of handheld shower head is broken for months but still not repair yet!? - WiFi signal is quite weak (I know, it happen to other gyms!) sometimes. If you ask me whether I would suggest people to join this gym, I still would say 'YES' based on location and price, in particular. Will see what'll happen in another year. (Hope I won't give 2 stars next time!).
This place is great , flawless weights , great staff and tanning beds and massages are great!!!
Amazing gym! Theres a vast selection of gym equipmentment and the staff are super friendly and nice. An awesome environment to work out in! + the massage chairs are to die for.
Very comfortable gym to workout at. Knowledgeable staff always willing to assist. Lots of machines.
Nice and helpful staff.
Been trying to cancel my membership as I no longer go. They want over $100 dollars and have refused to help me cancel. I must go in. Then I must write a letter. Now their manager is not in. This is stupid, just like Goodlife. UPDATE: Spent 3 days talking to their customer service, who do nothing in the end. Their manager says they have nothing on file for my cancellation request, as I am billed the 4th month in a row. Manager refused to cancel over the phone, says I need to MAIL in a letter now, because I cannot leave a letter at the front desk. She refused to accept my cancellation over the phone with her, and refused to provide a franchise owner number or email address. This is madness. If you sign up, there is no way to cancel. I have already completed 1 year membership with these jokers, they're just stealing at this point. I have no choice but to issue chargeback from my bank.
Great place to work out, great hrs and staff are very friendly.
Clean facility. Always available staff. They are very polite and accommodating. Tons of machines, all working! The Hydro Water Massage after a workout is mint! Facility has free and pay lockers, full showers, tanning beds, Body Enhancement Machine, massage beds, drink machines. Affordable membership with 2 options.
The gym is clean and the staff is friendly. The equipment tops any home gym equipment I own!
Jordan is great. Informative walk around and friendly.
I love planet fitness it so much better than my old gym shapes women’s they have more equipment and weights I can do a full workout and then have a massage after thank you planet fitness ❤️
Good place, awesome staff.
Best fitness location, opens 24/7 , no appointment needed, low monthly fees, clean equipments, healthy measures in place.
Cheap but extremely and I mean extremely not helpful staff. Everything I asked, I got a yes or no answer, I am sure he doesn't really want to work there I could clearly tell by that attitude of him. Hot water randomly not available, shower room either be cleaned once every 3 weeks or the person who is suppose to do the cleaning doing a really bad job.
Planet Fitness always provides a very welcoming and positive atmosphere each time I go. The staff add to this by being very friendly and encouraging. I wasnt initially sure about the gym seen and if it was for me or not, but the more I went the more comfortable I felt in my own skin and feel better than ever! I'm thankfully for such awesome staff being there especially over night like Chris, he deffinitly made things easier when I first started going and helped me feel more acquainted with the equipment I wasn't sure about. I would recommend this gym to a friend for sure and anyone looking to start going to one. Also my personal suggestion for when your relaxing on your rest days is a little bit of the bubbly. ????????????
20 bucks for a month of membership was the latest promo. You would be hard pressed to get what Planet Fitness anywhere else. On top of having classes with a trainer, they have hydromassages, suntanning, and UV machines. They give discounts on drinks for premium members. Staff is friendly and helpful. Basically if you like Goodlife, and want to save some money you should try Planet Fitness.
Great value for money.
Great gym!
New member. It's a nice non-judgmental space to get my sweat on. :]
Apparently... the first gym that doesnt have a weighing scale. Found that quite ironic...????
Excellent experience there.
Blackout today.. No workout.. Sucks
Nice facilities, awesome price vs other gyms. Wish it had boxing equipment.
Enjoying PF. Love the different classes available. The trainer John is so knowledgeable and a great motivator. Very clean environment.
Good
The purple is a bit much. You can't have your gym bag with you in the gym which is a bit of a drag because I carry my own bands and ankle straps etc. But the staff is great and the facility is clean. Oh, and there are no heavy bars if you are looking for that. I think its a 60lb max
This is a good gym for the price. Lots of cardio machines but unfortunately not a good selection of weight machines. Cant wait for them to open back up so I can go back.
Great place for my quick cardio workout.
This is a tough one for me, because bang for buck, I truly think PF delivers. Even if the 'culture' of the place is ridiculous with trying to cater to low-information and casual clientele, secretly hoping they pay their monthly membership and don't show up.. and those that do don't seem to understand the benefits of compound lifts or leg work. Just arm curls for days. The hour changes were most unwelcome. I would have given 4 stars if not for that. I can no longer go to a so-called "24hr gym" at 8pm on a Friday without being kicked out early. That's unacceptable. Perfectly normal people work out at this time, many before going out for the weekend. A much more sensible shift would be closing from 12am-5am. Changing Friday's hours to AT LEAST 10pm would be a huge improvement. That extra hour would go a long way. I've also noticed a huge demographic shift suddenly in the last 6 months. When did London Ontario become 80% Sikh? We have winter for 6 months a year!! Most are wonderful, but the minority ruin it, as a few have appalling hygiene. The smell is so pungent that I have to stop working out and temporarily move away. The staff are decent, but considering I've lost 50lbs in the last 10 months, and I'm there 4-5 days a week, it would be nice if someone encouraged me.. y'know.. once. I've literally worked my arse off. .. and perhaps therein lies the problem. Nobody at PF cares if you meet your fitness goals, because people don't associate this gym with the hard work and dedication needed to transform your body. This is evident when they tempt people with pizza and candy. Go here, use the equipment and move on. Look elsewhere for a positive and encouraging culture. If you're attending this gym, take some satisfaction in knowing you're costing them $$. You're a loss leader for them, but in the end, you win! P.S. - Yes, the roof leaks and no you've done literally nothing to fix it. I realize you don't own the building, but it's a problem. You need to acknowledge it.
The hardworking staff Nikki and James made me feel just as welcome as my home gym.
Great staff, clean, low membership rates, lots of equipment.
Great staff, clean, low membership rates, lots of equipment.
Nice gym. Has what I need. They don't promote it as a gym for power lifters or body builders so the atmosphere is a little more pleasant.
Staff are friendly, Equipment is well maintained, Everything is always clean, The price is AMAZING, VIP allows me to tan and massage and bring a friend.
It has a positive environment, a great variety of equipment, and a lot amenities for a great price.
Its a good gym. Affordable and has the amenities you need.
Today I read the comments and I felt to post my and my husband's experience. The manager is extremely rude especially with Indians. We already booked an appointment then also the manager denied of my husband's name in the list. And other 2 guys who were there without an appointment he allowed them first. Atlast he allowed my husband by asking his name as it starts with "D" he(the manager)asks "D" as a "dog". This is very insolent and disrespectful. Manager needs to be changed. On the other side , rest all staff members are very nice. I would have rated 5 stars but will rate 1 star as this behavior is very shameful. Thanks
Well sanitized place
Clean ,friendly & helpfully staff.Thumbs up
They dont pick up their phone I've been calling for 3 days
Great gym in regina and very affordable price. Hope you will have steam room someday. Also, shower don't have much pressure and not much water coming out, if your short the water spread too wide, you just get water on one side.
bad service
The plAce is kinda good.
Pros: - not crazy busy - lots of equipment Cons: - don't have proper squat racks - there is NO WEIGHT SCALE in the entire place because it is a "judgement free zone". I mean... seriously... what is the world coming to when a gym doesn't have one single scale for fear of causing people to feel bad about themselves. It boggles the mind. Why are we going to the gym in the first place?!
Great prices, great hours, very clean, friendly atmosphere and perfect location.
Great place!! Awesome atmosphere and the night guy at the desk (Chris) is really friendly! 10/10 would recommend!
Really impressed with Planet Fitness so far. My wife and I joined last week. We got the black card package, which includes tanning, red light therapy, massage beds/chairs. The gym is very clean and the staff are great. More than I can say about Fitness World. They have a crowd meter on their app so you can see how busy it is and it seems fairly accurate.
Parking lot is in rough shape but the gym is good. I reccomend coming in the Morningside entrance if you want to avoid pot holes and a steep incline entering on oxford that'll smash your poor car.
Changed their policy, and breached our contract yet continued to take money out of my account. I put a block on payment, so they went through another outlet to skim money out of my account. Breached contract was up in November, yet still taking money out of my account. I call, apparently the witnessed cancelation note wasn't good enough. I needed to go in and submit another cancelation note at the end of breached contract. Scumbags!!!! Update: it's now January 9th, 11 days since I responded to their request to email them with all the information. Low n behold, with no surprise NOT ONE PEEP FROM PLANETFITNESS via email, or any other method might I add. CROOKS!!!!
Competitive pricing when compared to other gyms, this place doesnt have a barbell rack but has everything else you need to work around it. It is also very, very spacious
Planet fitness never sent me copies of my sign up contract. Never notified me about the gym being closed during pandemic. And charged me the while time. Never notified me when they were reopened and were VERY rude when I called in to ask a few questions. Never offered to make amendment to the charges while I was unable to use the gym... My partner and I signed up on the same day together in person. She isn't in the system and I was told she was my guest when I was asking about. She has her own membership and has been to the gym without me... so how is she my guest? But. She is not being charged and hasn't been charged. Steffin the manager was always on break or had just stepped out when I called for several days trying to contact the manager. Be careful. This place seems to have alot of issues and not are willing to help answer questions. I will be attempting to contact the corporate help desk.
They make it really hard to cancel on your own. I had to go in and bitch????then was refunded...huge pain
Great place, with super friendly staff! Chris was super welcoming an super helpful when I had questions
Friendly staffs. Great gym for cheap price.
Great gym for a reasonable price
Pretty good place. Spacious and clean. Doesn't have too many lockers when it's packed.
Solid gym
Crowded Always ????
Insanely unprofessional staff , terrible communication and awful service . I strongly advise going elsewhere !!
The employees were friendly, the equipment was new (and plentiful), and the place was clean.
Geraldine , she is one the best staff in this location that getting my attention all the time during my workout. She is always on the floor helping members .she did helped me where is wasn't even her responsibility and i really appreciate it. Her smile and warm welcoming is the first thing i see when i come in and it definitely boost our energy. Geraldine again thanks you again for doing everything and keep that smile it's what we need most .
Wish they brought back the Pizza Days, Bagel Days and the Grape flavoured Tootsie Rolls ... LOL!
Wifi in here sucks.
They have pizza days inside the gym.
I would love to give this gym higher ratings, but to be quite honest, I find it to be over crowded in the weight room. If you want to use the free weights as opposed to the plethora of machines, you will be waiting a while! The staff tend to congregate at the front desk instead of walking the floor to make sure everyone is using the equipment safely and following COVID protocols. It drives me nuts how often I see people sitting on a machine scrolling their social media, especially when there are literally people standing outside just waiting for their chance to come in. On the other hand, for the price, you really can't beat it. Black Card membership gives you access to they gym, tanning, hydro massage and massage chairs plus the total body enhancement infrared machine.
this place is very organized and super clean. i love the modern approach to everything and there’s always lots of machines.
I had a good impression as I started going frequently to the gym and now they ruined it once for all by changing the timings of the gym and I observed that there are few machines broken since a month now. Would you believe that? A couple of machines broke down a month ago and they are never fixed ? That doesn't even happen in the local gyms and this is planet fitness ????????♂️????????♂️
The staff are amazing, the gym is clean, and they have a huge selection for equipment. The massage chairs are heaven!
Under budget gym and better staff
thumps up!
I dont wont to complain about the gym or the equipments, but im not happy with the morning staff specifically the two Chinese guys who working there, really irritates me, always seeing them laughing and joking, looks like they get paid for that.
Excellent atmosphere and staff, great rates
good atmosphere
Love it here.
small one but worth it
Very nice gym, so glad to be able to work out again. Staff is very friendly
Nice place to workout, staff is friendly and professional. I appreciate how they enforce the "Clean Thumb Rules". Keep up the good work Stefan & Camille. ????????
Became a member last year and stick with it during this pandemic. PF is doing a great job to keep members in touch with updates and very responsible to members health by making masks mandatory in the club.
Great price and open 24 hours
Staff Miya is so nice and explain my question patiently.????
Just bought a membership. Very good price compared to the other competitors. This location need's more staff. Two people working is not enough to keep a gym full of sweaty adults clean. Masks and gloves should also be required at all times.
For the price you pay, this place is great. I just wish they have a steam room for VIP members. Steam room is more useful here in Saskatoon weather especially in winter than tunning and hydro massage
Came in March 14 to cancel my membership. The guy said ok your good to go everything's cancelled. Then May 1st I get charged $40.95 I come in today to cancel my membership AGAIN. I wish they had trained staff that know what their doing working the front.
The personal trainer was extremely unprofessional and demotivating.
Good place to workout. Less equipments but good place to workout
Worst gym ever I moved to Windsor recently and was looking for gym. I visited it and it was very bad experience. I will choose other gym over this for sure.
Decent.
Of the three gyms I've ever signed up at this is my favourite. It's amazing what a cold water fountain and a water bottle refill station can do for the overall experience. Not too busy with decent parking. Machines are all working with cool features on the machines. Best gym for $10/month
I love this gym. It is very convenient for me cuz it is near my house. However it is not best suited for weight lifting; too much cardio machines. Staffs are very friendly.
I've sent multiple cancelation requests in the mail over the past 6 months and I am still being charged a fee. I don't feel comfortable going to a gym in person during the pandemic to cancel my membership, and the fact that you cannot cancel over the phone or online is a complete farce. This is nothing less than theft. My next step will be contacting the Better business bureau.
Large and well maintained.
I’ve been a member with Planet Fitness for about a year now and it’s a great gym! The place is clean and tidy and the layout is easy to get to. The staff is so friendly and you can tell they want to be there. I’m always greeted and acknowledged when leaving. A lot of the other gyms I’ve been a member at push their staff to be sales people first and offer customer service second - whereas at Planet Fitness I have found the staff genuinely want to be there and are there to help you with anything.
Been coming to this location since October of 2021. So far it's been an excellent place to spend some of my evenings. The gym is always pretty quiet, very clean, and staffed by some friendly individuals. …
Great place to exercise. They have everything u need and much more.
The very best gym ever ☺️
Great gym at an excellent price.
Everything you need in a gym. Could be a little cleaner.
Clean, well run, courteous staff. Lots of machines and equipment, no waiting. 24hrs.
I used to go with my friends. Nice experience
Great staff.. Great atmosphere
Spacious, clean, calm atmosphere. Friendly helpful staff team. Tons of equipment. Non judgmental environment. Great price
Love the atmosphere in there! Love the no judgement zone, the top of the line equipment, the massage chairs and aqua massage beds. Great, clean place to workout with friendly staff and super cheap!
Cool place
One of the best gyms in the area. Staff are great and while vibe of gym great and always clean. ????????
What a joy to always start my day with Jae and Madeline at 5am 6/7! they are just phenomenon! They open right on time, very receptive, and I've never seen them cranky! 5 star to planet fitness for having these wonderful staffs!
Hello, love my Gym so much, just wondering when the Pizza parties start up again ???? ???? I think we deserve a week long pizza and bagel ???? party at the gym ! Lol cheers !
Great gym - affordable, always clean, equipment is always repaired promptly if broken. Giving 4 stars because I personal feel they could have a better free weight selection
Fun place to work out and work. Thanks for putting up with us Michelle
The standards and very high and the cost is very low. It's great.
Out of the 5 PFs I've been to, I like this location the most! Staff members are always friendly; I love how I'm always being greeted upon arrival and when I'm exiting. It is definitely bigger than other PF locations with more machines. Usually always clean. And overall very affordable gym membership with additional perks.
The registration process was smooth
Great all rounds- Clean, cheap, lots of equipments, large space and friendly staff!
When I signed up,it was 22$ month. Cheaper than other more popular places..many purple polished machines , Locker rooms, tanning facilities Three HYDROBeds very effective. . Dozens of treadmills. Not enough Sitdown machines with yellow leg cuffs...only 2. Many weight machines very popular with ambitious men. Very helpful young people behind desk; Efficient and friendly . Trainers will introduce you to the equipment, we seem to gravitate to favorite machines after that. Adults of many ages participate here. Some have health difficulties; there are opportunities for them too. Recent price....only $10 per month plus annual fee, quite a bargain! New benefits with Planet Card. See info sheet or photo here. Attractive encouraging, sometimes witty posters. No Judgements ! Dozens of TVs above machines so clients can watch Price is Right, Sports. Music Channel. Great Atmosphere!
Fantastic Gym.
good gym
Pretty decent gym especially for the price to join.
Great atmosphere, lots of machines, very clean and safe.
A true no judgement zone. Friendly and helpful staff. Thank you for coming to Sarnia.
People dont wipe down the equipment and the staff don't seem to care. Hydro massage chairs are often broken so there is often a wait.
This place is awsome. Got friendly and helpful staff. Only thing is that they dont have weighing machine and proper decline bench. Rest is all fine. They have plenty of space for workout, exercises and stretching. Got most of the equipments. Best for beginners.
Great facility. Love the classes included with the black card.
Good place for healthy lifestyle with less money
Daughter goes free
It's really nice and fairly clean. The employees are very nice and always great you and say bye as well as being very helpful.
Manager is not good. He is racist.
Awesome place
Some of the friendliest staff members I’ve ever seen, every single one of them is a gem! Very clean gym, but the lack of free bars makes it a no for me.
Proud member for over a year now! I would recommend PF to anyone wanting to live a healthy lifestyle!
Gotta say, compared to some other gyms this place is so much cheaper and the staff there is really nice. My first day in the general manager welcomed me and offered to show me around the place. If your looking for a decent size gym for a cheap price then look no further!
planet fitness.
It's a new facility with lots of machines available to use. Membership is very reasonable. I was a member in Kingston for a year before switching to Belleville. I ve been a member of the good life and other facilities, but I feel like this place is the best bang for your buck.
The blonde girl with the glasses is always on her phone, not sure if she’s the manager or something but if she is she needs to lead by example. I know when I’m at work I like the rest of us working as a team. Planet fitness needs to have a sit down with this employee. It’s not fair the the other employees to be doing their job and busting there ass off while someone else gets to sit around and do nothing. Good job to the others who maintain the gym, super clean and very friendly.
Great gym
when you guys will re-open?
Lots of equipment. Never seems too busy
clean
I love the low and affordable pricing! I definitely liked it better when first introduced. Now it gets a little busy. But it's a good thing are that theyo 24 hrs
planet fitness is beyond exciting starting with their trainer John. he brings to the table not just motivation but a kind, friendly non-judgement free environment!
Amazing equipments. Highly hygienic place to workout.
Actually first i gave 5 star but now i withdraw my stars because they have cut hours on friday sat and Sunday. normally getting time to go gym on these days but they cut the hours and totally messed up.very disappointed.planning to move to fit4less
Good covid protection protocol s . With the reduced capacity you can access any machine you want!
Great place to gym. But if you want to shower there forget it, bathroom smells like piss as they don't clean it regularly
Clean, beginner friendly, vibing.
The manager Christian in London Ontario on Oxford has asked me for legal documents to confirm my pregnancy when they are over changing me twice a month and I cancelled three months ago which apparently didn’t go through due to an employees misinformation and of course no recorded phone calls ??? so two over charges of different amounts twice a month for three months and no solution except for he will refund partial charges if I provide legal documentation of my pregnancy. If I could give no stars I would, even when I came the service was less than poor with employees too busy socializing and low on stock I wouldn’t recommend this gym to anyone as it’s disgusting the behaviour of thier staff. Do not go here you will experience the worst gym experience that can be provided and prying for you’re most personal information, which legally I know is something they can NOT ask for. Don’t worry Christian, I will be making this known, you might be manager but acting like this will have you lose you’re job, and the company will refund me in full !hassle free! due to you’re poor management and poor training of employees.
I wish the weekend hours were longer but other than that it’s a great for the price.
Amazing staff Good variety of work out equipment
Great gym and staff. The lack of free weights is annoying. I think there is only one set of 15 lbs dumbbells. If you only use the machines - it's great.
Only 10$ just grab it
smell is fine now! great deal on membership.
Joining this gym has brought my weight loss to the next level. The atmosphere is great, there are numerous machines for cardio and weight training. The place is always clean, although you do have some gym goes that don't seem to think they need to wipe down there machines after they use them, yuck, but you seem to get that everywhere. The staff is always friendly and helpful. I hope to try more classes in the new year. The couple I did were amazing. Daniel is awesome!
Decent place
I had hurt my back and was unable to use the service for a month. Ry, the manager at the location in North Vancouver was compassionate and found.a solution for my membership fee that made me feel seen and heard. What is more he did it in a humorous and friendly way. It made the experience fun rather than stressful. I find that is kind of customer service that makes a person come back and tell others about it. He is setting a great example for the staff there on how to engage with customers. In my opinion, that kind of 'lead by example' experience is the mark of a great leader :)
If you're looking to make no changes in your physique and constantly feel uncomfortable about doing things any normal gym would be fine with, I'd highly recommend planet fitness.
Friendly, reasonable membership fees, tanning beds, massage beds. Great value!
Nice people working out. No douchbags
Great place to work out very clean facility and great staff.
Very clean, not crazy busy. Cheap
Great facility!
Good gym, lots of equipment. Very clean. Would be nice if they had more hydro massage beds.
Visiting the gym now is honestly not how it used to be. The staff members are unprofessional and rude especially the management. I used to be greeted by a kind lady at the front desk named Jasmine and it seems to be that she has left as well as other friendly faces. It shows in the lack of communication, work ethic and social skills. I remember feeling so welcome and excited to go there but now I am met with judgement. Not to mention that I put a hold on my account for a month because of a injury but my card has been charged? And all I am faced with is I never spoke to someone to do that hold. Terrible customer service…
It didn’t go as expected for us unfortunately because when me and my friends joined the gym, it was great to workout in largest gym of city but recently we have been experiencing disrespect from some employees and according to me it’s not about making profit but also treating all equally in a gym. Also no free barbells in the whole gym.
Was dead, Canceled membership
staffs are less friendly compared to before. It’s a good gym, nice equipments and cheap.
Ugh how annoying. So I just realised that I haven’t canceled my gym membership yet, so I called planet fitness tonight & asked if they could cancel it over the phone. The lady working had said no, you can only cancel in person. And I had said that I had plans tonight and would no longer be able to be there as of tomorrow due to the vpass ???? she says “oh I can freeze ur account but only for 3 months” and I said no I need it cancelled I don’t plan on getting vaxxed. And she had told me that I’d either have to come In tonight or get a “vaxxed” person to drop off a letter so I could cancel otherwise my payments will keep coming out. Does that not seem messed up?! Like so I’m forced to keep making payments unless I go in there tonight? U gotta be kidding me. This is getting ridiculous ????
Good place
Great atmosphere, amazing (need to emphasize this) staff, clean facility, and very affordable!
Over of the best gyms in the franchise. Very clean and we'll equiped.
Friendly staff. Place and equipment well kept and cleaned.
Chris is awesome
So I started here being the closest gym to where I live. Upon reaching here I was excited to start back gym. So I rushed to sign up without taking a walk around. After I signed up, I started to warmup on the stationary bicycle. As I looked around I realized that there is no free weight squat rack. As well as the fixed barbells only go up to 60lbs. With all that being said, it does have everything else you need and the staff is very friendly and professional. Very clean environment.
Extraordinary equipments
This gym is always overcrowded and it's pretty much impossible to get a locker. And if you're lucky enough to get one, make sure you don't leave your valuables in it because there's a good chance they will get stolen. I've also heard of incidents where car keys were stolen from lockers resulting in those cars being stolen. The staff doesn't care either. They allow people to just walk in to the gym, even if they're not a member. The only pro for this gym is the $10/month membership.
Niceee
Great place great staff
Planet Fitness has been a great experience for me. The overall atmosphere is very clean and friendly. I enjoy participating in the fitness class with their trainer John. He's motivating, knowledgeable and will help you reach your goals.
$10/month to use this one location, not bad. They need at least one more water bottle filling station and a bunch more calisthenic-oriented pieces of equipment where one can do bodyweight exercises. Don't need so many treadmills and other things that aren't all being used at once. Otherwise the environment is friendly and welcoming, good locker rooms.
No judgemental free zone to get fit and guide in to healthy physique
SHA health ignorant, very unsafe club during, they dont notify member of the covid contacts in the gym, as long with staff members not follow protocol , of pysical distancing. Illegally not displaying name tags or job title of staff, of have any idintification of staff at all. Very dangerously opperated place. go elsewhere.ANYWHERE
Love planet fitness. So glad they are back open
(Translated) Excellent gym It works 24 hours and the rates are not very cheap. When I return I will go. (Original) Excelente gym. Funciona 24 horas y las tarifas sin muy económicas. Cuando regrese ire.
cheap price for good gym
I can't believe that we got the worst experience of the gym in my life. my girl friend want to let me join the gym and she took me to the gym. It was busy when we came, she tried to wait in line to get a guestpass for me. The front desk employee yelp at my girlfriend and said:" SCAN BY YOURSELF! OMG SO STUPID!!!" The lady didn't even know what we need to ask for help. Now we decide to choose another gym and never go the stupid place ever. thanks for your help, Patricia!!!
Always a great place to go. Never had any problems with planet fitness. They are very easy with cancellations if you ever want to opt out, also the prices are amazing and pretty unbeatable! Everyone is always so helpful whenever I have questions and they are always professional.
ALL negative comments are from NEGATIVE people. We don’t want people here like that anyways. The high lights are, great price, it’s not over loaded and full, staff are friendly, front entrance for shoe area does not have smelly shoe scent, it’s a comfortable feeling gym, Equipment is new and functional. Zero complaints. Great job staff
Great place to workout without breaking the bank ($15-25/MTH) and NO long contacts. This place has just about every piece of equipment you're looking for, heavy accent on cardio machines, which you can always find one of. Tons of options, including tanning beds, and the ability to bring a guest every time with Black Card. Aqua massage beds are freaking awesome! Drawbacks: lack of social distancing at the free weights. Early evening can be filled with muscle head/dude bros even though the gym totes itself as a"muscle head free" zone. If you've been to other gyms, you'll probably be confused by why the machines are designed the way they are. My biggest issue is with a number of the machines not made for tall people or those with broad shoulders. I'll live.
Awesome place, that guy Chris at the desk rocks!!
Love this gym,great for bigginers
Good staff, great cleaning and disinfection protocols, 24 hrs a day. Great equipment ,tanning and massage. Reasonably priced membership. Whats not to like!
Good price and facilities. Staff were friendly up until they reopened after Covid. Now they are very rude!! Not sure if I’ll ever go back
Really really love this fitness place. Highly recommend it! Friendly staff. Very clean environment.
I had a 1 day free try out and found PF clean, lots of equipment and not very busy (although it was a weekday morning). The only issue was I thought being new they would give me a bit of an orientation, instead I was told where the change rooms were and that was it. Another plus is the hydromassage, give it a try!
Great equipment and beauty angel machine is nice but very particular rulings can't seem to rest there at all between workouts no free pizza like there used to be which is understandable because of pandemic classes are very limited no pool one plus is it's open 24 hours but if you are there a long time you have to keep working out they don't want you to sit down very long the massage chairs are coin operated so you have to keep getting up asking staff for coins which is extra effort for staff and limits your time.If you don't follow they're rulings and manager knittypicks at things you do he does not agree with but are offensive they will cancel your membership
Wow surprised how clean and the staff where Great..
The one thing that drives me nuts about this gym is the front vestibule. There are not enough boot cubbies and ppl leave their muddy wet boots all over the place and you can’t get in the door. You then end up with wet socks by the time you manage to cross the jungle of boots left everywhere because there is no other place to put them. I have never seen the staff take a break from leaning on the counters behind the desk to go clean up any of it. Once you navigate the boot jungle you then get to walk all the way to the change room in the small rocks and sand people have hauled in from the lack of sweeping the front entry way. It wouldn’t kill a staff member to leave behind the desk and do a sweep a few times a day in the winter. Get a push broom and some more boot cubbies. Or perhaps a fan out there to help dry where you have to walk.
Can't beat the price! Best value in town.
Very surprising how clean and nice this place is.not over crowded!! Totally better than world gym Scarborough!!
The staff, especially Jim, provide an excellent customer experience.Facilities are always clean and well maintained.Black tag perks are great too!
Big gym with many exercising equipments. They do also offer some classes on the specified times.
Love it here
John at planet fitness in sarnia is probably the best fitness instructor there, gives you the time you need and gives good advice
Great environment for exercise, excellent service and friendly, very clean and tidy, parking space behind the building and is open 24 hours a day, 7 days a week
Great gym. Reasonably prices. Tons of cardio machines. Great for new gym goers. Hydro massages and tanning beds are included in the VIP membership which is under $30 a month. Open 24 hours a day is a bonus. Friendly staff
Not as clean as other locations
always an awesome place to work out. not so expensive like alot of gyms in this city. go planet fitness go, keep up the great work ya'll
Pretty good for the price!!! Nice equipment, great location! Had to quit later because I moved far away (and it had nothing to do with me just being lazy a$$ -_- xD).
Amazing facility! I love the app. The staff is very friendly, the place is always very clean. The spa is wonderful and your membership price is awesome! I had looked at Goodlife and glad I stayed away and cane and checked out this place instead!
Awesome atmosphere and treadmills for days! Friendly knowledgeable staff.
I was a long time member I left because they changed their times but if they go 24 /7 il consider coming back i enjoyed this place a lot too bad they re not 24 hrs anymore.
Very nice staff
Love this gym . Super clean !! The equipment is all top notch and in excellent condition. "It really is a judgement free zone". Everyone is always soo helpful .
Affordable for anyone very friendly staff
Love the atmosphere
Can't beat it for the price, it's got what you need without the judgement you find at other gyms and the machines are in good shape.
New equipment and never crowded; one of the better clubs in the city!
We love our Garden City location. Staff are friendly and helpful and the location is kept super clean. Lots of machines to use. We are able to work our routine on different machines.
Was a black card member for more than a year and gladly canceled my membership. Thanks to female manager at that time with awful attitude. Other staffs were great but that manager was so rude. Not sure how she even got a job there. Definitely not a good place to start your day.
Wish they had more work benches for free weights
We entered PF with a negative rapid antigen test excited to start a new journey. We loved it! We signed up after reading the contract FULLY, as well as the freq asked questions and seeing that the sign in app requires you to follow provincial/state guidelines. Going on my 5TH VISIT the front counter said you need to me fully vaccinated or you can't come in. I said that is not the provinces mandate and shows no where in any of the material given to me. We entered without being fully vaccinated. We signed up accordingly. They said you have to leave. I stated we should have been told, then we would not have signed up. So I went to cancel the membership, they stated we can't accept it inside the building, you can't be in here. I wrote a letter, called the employee to the FRONT DOOR to give him my cancellation. He stated we would be charged regardless. Happy he came to accept the letter. SAD the company boasts no judgement, lunk free zone and then as soon as they have your money they discriminate and JUDGE. Don't get me wrong I believe in choice and won't debate the latter. My complaint is if PF is going above and beyond what the provincial guidelines are, then they should communicate it to new clients, so that they can make an informed decision and NOT STEAL their money and judge them later. What was a beginning of an excellent new start soon became another disappointing, judgemental and sad situation.
Great staff, easy to understand machines, amazing facilities and it truly is a no judgement place. I love it.
I'm sorry but I still haven't gotten a refund after 4 months...
Nice Clean Environment!! To bad they dont have keetle bells or 360!! Highly Recommended Thou!!
Nice people but lacking a bit on some details.
Discriminating against the unvaccinated!!
Too many people. But overall a nice place to workout
Wicked Gym, Kaici who works there is cool
None too impressed with the sudden change in procedure. Since Covid started there have been many changes and this I completely understand. However since the gyms have reopened I have had my membership frozen as I have too much anxiety to participate in public activities. Since June I have made this request by telephone. The only reason I haven't cancelled my membership is because I was told I had to come in person to do so. I simply was not ok with that so I accepted the next best thing which is freezing my account as I am not attending the gym. Today I called as the freezing period is coming to an end on the 16th and with the covid numbers rising and there having been two covid cases at this particular location I still am not comfortable going back. I have also recently moved farther from the gym and do not have the ability to go in person to cancel. I was told that I could not make ANY requests over the phone. The person I spoke to also said this is the way it has been since he has worked there. Am I lying??? Did I just imagine myself calling in to freeze my membership for the last six months?!! So I now either have to go in person or write a formal letter to make any changes. I can't be sure that a letter would get there in time so I have no choice but to drive across the city to cancel my membership. I have been out of work since March and I have no income coming in. So this comes at a heavy cost. Thank you planet fitness for your lack of compassion or helpfullness.
Nice gym awesome price
Cheap monthly fees with clean equipment and tanning,hydro massage and training included in your fees!
great value and excellent staff and equipment.
I went there for about a year or so when I was working close by. The gym portion is fine, they have enough equipment and the gym never gets that busy. The staff isn't exactly the most pleasant but I would also use the gym mostly in the early mornings so that may have been part of it. Several times I would let the individual working the front desk about the uncleanliness of the bathrooms, such as moldy shower curtains and hair balls all over the floor and nobody seemed to care. Overall is ok but it is very cheap so it is to be expected.
Decent number of machines here. Haven't been here at the busy times, so can't comment about the shortage. Surprised they do not have a stability ball in the Core section though. Out of only 4 showers in the men's change rooms, only 2 are in working order.
very peaceful environment
Good that you dont need appointment. But too many rules less freedom
They keep it clean and keep track of numbers. There are still people not wearing masks when the staff can't see . They keep avoiding the staff and wear the masks only when they might be seen but other than that it's good and the staff are doing the beat they can I really like the friendly attitude of the staff
How long do you think this business remain open with this restriction. No customer , no profit and ot would not be worth it for getting a membership.
Really cheap price for a gym, most staffs are friendly.
Clean atmosphere.
Started getting several plantar warts on both feet. My doc said it was likely from the showers at Planet Fitness. Disgusting. Make sure you wear sandals if you shower there.
Good environment over there
These guys are worst people they are charging some kind of service fee .they closed because of covid they didn't notify when they open and start charging accounts.The customer care girl was so rude and don't want to explain any thing .0 rating for customer service.
Very hygienic and peaceful
This is an excellent gym and I love going there. My only suggestion if not main annoyance is the fact that people find that they can’t separate themselves from their cell phones for an hour and choose to text and web surf or watch movies while occupying a machine for long periods of time I find this a detriment as do many other members whom want get their workout done and go home. These people are the biggest “Lunks” In my opinion and should have the shame alarm go off on them. I believe that this type of behaviour promotes a worst attitude then someone grunting while working out. Why celebrate selfish laziness ? They should go watch movies or have their prolonged text conversations at home on the couch and let the people who want to improve their health workout.
Did not attend
Great place to work out friendly atmosphere love it!
great price but a little small and people keep using more than one piece of equipment some get rude when you use it the people who work there are great
This is a a pretty good gym. I don't like that it's all one room . But for 10$ a month it's definitely worth it . The 20$ membership is better. It's very affordable. The staff is always very friendly. The black membership card spa is nice as well. The hydro massage is great. They always have tanning and massage chairs.
always clean atmosphere, super friendly staff, great spot to get a workout In
A great gym for the cost! It's really clean and has friendly staff.
Cheap, but still a waste of money. So many better options in the area!
Front desk staff is rude, unapproachable. They gym itself is nice. But the staff is not friendly. Hence the reason why I canceled my membership and went to Anytime Fitness. Would not recommend memberships are cheap for a reason.
Super clean. I like the people there. No judgement. Tanning is including in membership!
Great place with very affordable price
You don't have to be vaccinated to work there but I can't go even though I'm not sick can't believe all these companies are going along with this bologna
Wow would never go back and will cancel my membership today, rude staff. The dummy part is their motto is no judgement here.... wow and wow
Nice and clean Club, was happy there until trying to cancel my memberships and getting a refund for the money we were charged for March when the clubs were closed due to covid. Too much hassle, keep my money I guess...
Very pleasantly surprised. The place is huge and there is an extensive collection of equipment, so you're not likely to be bothered by too many people, although I have yet to see it at its busiest time so that might change. The basic membership is great (around 10$/month), the changing rooms are massive and feel very luxe, everything is well-lit and inviting, music isn't too loud, and there is a nice well-rounded inclusive policy, which is not necessarily the case in gyms. Extremely clean as well, and the personnel I've seen so far is professional, pleasant and accomodating, and there are options to have a guest come with you if you're a member, and there also is a drop-in rate (although a bit steep). Had the chance to be near a training session that started as I was doing my workout and had no bad things to say. Trainer was fun, motivating and personable which is nice at 7:00 am in the morning. All in all, based on my experience so far, it's been great all around.
Got the membership to enjoy the tanning, massage beds etc.. 50% of the stand up beds have been broken since October 2019, same as a hydro bed. Can never get in! They are obviously only interested in selling memberships. Maybe they should charge more so they can repair the equipment.
Friendly staff, great non judgemental workout atmosphere
Love the place. Unbeatable price and clean area.
Best price for what they offer and as I travel for my work theres a gym everywhere I go . And my investment is well spent.i recommend this gym to all that are serious about keeping and maintaining their fittness level
This planet fitness was very well maintained.. not only did I disinfect my equipment but they also had staff walking around cleaning as well. The locker rooms were very clean and well maintained as well. I was just a "guest" at the club, but I was welcomed to utilize all the amenities. Overall I had a great experience.
Great place, with just as great of an atmosphere! I have huge anxiety. I think Chris could tell I was struggling and was great with giving me a hand an just making me feel all around welcomed!
a few very rude staff, specially the female manager whom I had to deal with , I wouldn't recommend this location. for sure.
Horrible service! I moved elsewhere and missed cancelling my membership. They charged me during the time when the gym weren't opened in Ontario. I called the manager he said he cannot do anything about it. You are suppose to charge me an annual fee I were to use your for the entire year, not if I haven't used it for a single day in 2022. Very dishonest and disappointing customer service!!
Best one n economical
Best gym I have ever been to! They are more focused on everyone feeling comfortable then a body builder. Staff are very helpful and friendly! Good price for everything as well!
Clean friendly gym. I don't regret switching from my old gym to Planet Fitness!
Large facility, kept clean. The staff are friendly. My concern is that machines are constantly having issues and are often not fixed for months. The limited capacity and social distancing already creates a massive reduction in what is available; therefore, when machines are breaking this should elicit action to repair the problem.
Great gym
Nothing wrong with the facilities - a bargain for $10. That being said, for the first 3 months of my membership I was repeatedly given excuses as to why there was rarely hot water. First it was old pipes, then it was the water heater 'switching off' when they do laundry. There was always a guy scheduled to come soon. Never happened. After the umpteeth time of an icey shower followed by a winter walk to the car (Jan., Feb & March), I turned in my membership. I would have liked to have been talked out of leaving - not a phone call, not a follow up email..... Fellas: check the hot water if you work out on your lunch break.
Good gym and cheap. Very slow and limited wifi. Please upgrade it.
It's nice to be back at the gym again after the covid19 shut down. They are doing a great job to keep everyone safe and distanced.
Everything good but you can't use skipping rope also alarm nois they use when someone drops dumbbells is very annoying!
Nice place for make a good worckout
Google tanning beds and you will see they have a track record of cameras. Most recently in chilliwack. Unmonitored is not good.
This place sucks, yes I understand this place helps a lot of people with weight loss, but I see a lot of people with improper form, the staff are not knowledgeable about anything fitness, and the "link alarm" is rude and disrespectful, don't go here
Fantastic gym. Great atmosphere. Great prices. Great place to workout
Free space, no intimidations
Friendly staff, clean environment new equipment, great hours and location
The facility is clean. This is the perfect place to feed your soul..you can tan, workout and receive a relaxing massage while trying to improve your health!
Clean and safe while working out and staff is always great and helpful
A smelly place, not enough ventilation. I can almost taste the sweat of others X(
The staff are always friendly and helpful. They do a good job keeping the gym clean and organized. The only issue I have with the facility is theres no power rack for squats/bench/deadlift, only Smith machines which are very beginner friendly but the more experienced might not appreciate as much. In addition it'd be nice if there were a few more 45lb plates per rack to avoid having to pillage other racks for additional weight
Love it
BIG shout out to Manager JM and his staff at PF Belleville today for enforcing the new vaccine passports. Watched a group of at least 5 show up and were denied entry. To those people, it's not about YOUR race, it's about OUR collective health. Thank you for handling those folks professionally, and moreso, thank you from the rest of us. Well done and keep up the great work **This is an honest legit review. I've been a longtime member of PF and continue to be so. Ironic how the owner won't respond.**
All equipment and machines are pristine, I assume there is easily over 100 cardio machines. Dumbells only go up to 75 lbs and there are no other barbells.
Love it here. It's always clean, staff is super friendly and helpful, they have everything you can think of.
It would be nice if they got some manual equipment like manual squatting man Hines and benching.
Grate place to work out always clean, no crowds.
Best place to workout
Cheap but always hella busy
Friendly and helpful staff, a clean facility, and is very reasonably priced.
The best gim I have ever been,nice and friendly staff ,spacious and clean location new brand machines. I really enjoy and cherish this gim.
I had to cancel my membership today but I was really sad that I had to do it.This gym is very affordable,equipment are really good for working out.Every single time that I went there one person was cleaning everything.Making sure there is sanitizer and that’s why I loved to work out here. I wish they open more branches.I’m sure if all the branches be like North Vancouver everybody prefer to go there.
Love this place! I feel at home here. Friendly staff, always greeted with a smile! Thanks guys for all that you do!
Friendly service, cleanest gym I've ever seen
Decent atmosphere when going but I don't recommend cancelling in person. All three ladies at the front were extremely condescending and rude today (July 21st 1:30 pm) and acted like it was a huge inconvenience to cancel my account. Definitely will not be returning or recommending
Hannah Hannah Hannah! Let me tell you Hannah made my experience so easy and informative. I live in Ottawa but my brother is in Belleville and we were looking for a place for him to sign up and for me to go to when I’m in town. Hannah took care of all my annoying questions with no sweat (pun intended) and really welcomed us to a no pressure environment that I feel comfortable going to the next time in town. Thank you for giving a sh*t and being a true professional !
Friendly clean lots of parking
very neat and clean
Always broken equipment, never enough gear, leaky roof, also it’s literally a gym missing many basic strength training pieces. Furthermore as a side note it’s not a particularly friendly atmosphere, and a lot of smelly clientele. BASIC membership is cheap but you get what u pay for here. No point speaking to a manager after six months I quit and joined another gym.
LOVE this place!!!! Staff is super friendly and very helpful! Top of the line equipment. Everytime I'm there the staff is cleaning the equipment. Washroom and locker area always clean.- Lisa R.
Good gym with lot of equipments and nominal fee.
Planet Fitness in Sarnia have a wonderful stall who are friendly and helpful the gym is spotlessly clean at all times and social distance is observed at all times keeping fit is easy at this gym they have all the great equipment to enjoy and stay fit. ROY ALLEN.
Great place went as a guest today as I’m home from Fort McMurray Alberta
Machines are OK, but you never find training support, for people like me noy gym experienced will be greta if somebody can lead you or recomend excersise routines.
Rudeness
there are lot of dumbass thieves in this gym. And elder guy was robed and lost documents and his car. Staffs doenst care about anything.
Everything in one place. Very clean. Friendly staff
Good decor its better than other $10 gyms. Not going to miss the people who go there and bring their phone and think you are going to take it. 1) Don't bring your phone to the gym. 2) I guarantee my phone is better than yours.lol.
Lots of machines to choose from. Please monitor the circuit room more closely to remind members what it is for so that it doesn’t disrupt my rounds. Also you should not be allowing people to simply wear a scarf instead of a mask during these times. Please hold your members accountable to a safe place for everyone.
Got double charged for my annual fee , going to cancel my membership.
I like going to Planet fitness. Nice and clean. Good machines.
Depending on your time of the day most likely won’t find a spot on the bench,squats and deadlift places.
It's a good clean gym well be spending time here haha
I have always hated going to gyms, but in retirement I figured I needed some sort of exercise regiment. I enjoy Planet Fitness. The staff is fantastic and always say hello and call me by name. I don't feel out of place and as advertised there is no judgement on your weight and fitness level. The hydro massage beds are a blessing. I feel safe walking in there during the pandemic as both the staff and clients are careful about cleaning. Thanks Michelle and your wonderful staff for making me feel comfortable.
Friendly staff, clean gym and comfortable place
Great selection of equipment, clean and comfortable change rooms and a friendly, welcoming environment. The staff are attentive and helpful. I'm looking forward to a location opening in St.Catharines
The staff very helpful and accommodating. Enough equipment that there is very few machines you have to wait for.
My annually fee is suppose to be March and I got charged another annually fee last month. Another fee for cancelation. I'm not happy at all with planet fitness and the amount of fee being charged within not even a year.
They charged me for fees I didn't owe them. I cancelled my membership over 10 days before my free membership ended (I only used the gym once) and they won't refund any of my money. Also the gym is hardly sanitized at all, did not feel covid safe at all there. Only nice thing is that it's open 24hrs. With all that in mind, would honestly not recommend.
Friendly staff. Clean facilities
Great staff and very clean!
I mean it's a great place for $10 a month
I wanted to cancel my membership and they have the worst system in the world . They said you have 2 options: 1. You have to come in person and cancel it . 2. I have to write down my name and number on a piece of paper and send it it mail box. I called them and they said this procedure. Like seriously. I asked them to cancel on phone but they didn’t. I told them can’t come in person or go to mail box bcz Monday to Friday... I’ve a busy schedule. I felt really disappointed and told them that this procedures actually won’t work. So unfortunately I had to go in person in between my job schedule. I will never recommend to come at planet fitness.
Talking advantage of the whole covid situation. Staying open till 10 pm is simply not enough time. You don't need that much time to clean. Alot of people can only workout late because of their work schedule.
Exercise at your convenience. Do it your way or use a guided experience. No judgment zone. Clean facilities and friendly staff.
Great gym just need heavier barbells
Wonderful non judgemental, encouraging staff...and Chris Jennings? Check!!!
Friendly staffs, clean facility with full of basic equipment for a quick workout. They open 24/7 and it is very accessible. I gave 4 star because you don't get hot shower most of the time and lockers are a bit small than most of other gyms I have been to.
Jordan was awesome today. Thank you for all of your help. The gym looks awesome new and clean.
I’m just going to say London is way past do for a second location in the past two years that place has become packyd with new members and overcrowded no place to work out the machines are always in use and they just sit on there phones and take up machines when you do get a machine some one is always hounding you for it immediately
Is a good place to workout staff members very friendly always greet the gym members and have a smile on their face except of one or two. Environment is very good the staff members do their duties very well . The only thing i do not like is closing soon on weekends and not opening for 24 hours. Hope so it opens for 24/7 soon.
Great facilities for a workout.
Stretching room and classes are mediocre in comparison to other clubs, and barbells were no more than 60 lbs. I was accused of swearing (I don't swear very much), and grunting (which I don't do intentionally like some people). Was told to lower my weight which is basically a quitter thing and was labeled as "intimidating" (I don't even look like a tattooed bodybuilder). Asked if they knew anything about fitness and they claimed it didn't matter (took that as a no). Got kicked out for disagreeing and so I canceled my membership the next day. So unless you just want to lose weight and are on a shoe string budget, this place is not for you
After gym and then I got a cold ????
For $10 a month this is the best and most rewarding thing one can ever do for them selves. Even if used twice a week it will make your life quality will improve.
Great atmosphere! Many machines to choose from. Staff is very friendly and are always willing to help. Especially, Joey. He interacts extremely well with the customers. Great asset to planet fitness! All around, recommend this gym.
Always a friendly place, great staff well kept facility
Well maintained and good place yet some of the staff members are really rude, some wish you so nicely while there are few who don't even reply
Love how i can go in whenever I want
I believe this is the cheapest place to work out in the city. They have a large selection of equipment. Showers on site with change stalls as well.
Staff r amazing and there r no "Lunks". ...but there r plenty of "Mean girls" who r rude and insulting. I wouldn't recommend this gym 2 LGBT people. I'd love 2 see a "No Mean Girls" sign on the women's changeroom. ...just a thought. Peace n love, courtesy n respect people !!! ????
So disappointing! My wife and I came here and signed the contract to do our workout here. As my wife had previous injury we asked if we can have 2online personal training sessions with a private physiotherapist in their gym. Their staff told us that we can and that's why we signed up with them. Then today they changed their word and the manager act to rude to us and told that we (as a customer) are lying, and they haven't told us that the personal training in the facility is allowed (which they told when we asked at the beginning). Now they waste one hour payment of physiotherapist, and also they already charged us lot for nothing! The story was bad enough, but the way that they talked to us was super rude and was not acceptable at all. Never seen these kind of language in any facilities and that how they talked to people. Nice at the beginning and rude at the end.
I went in and was shown around the gym as a prospective member. There was a very crowded 'warm up area' which they have crammed with other exercise machines. People on these machines were literally on top of people on the mats. One instructor was showing people how to use a kettlebell, and was actually teaching them very dangerous form, if they want to maintain healthy spines. The free weight area is very very small, and people were standing around waiting for some space. Clearly this gym is into getting as many people in there as necessary...getting more memberships to meet their bottom line. I declined their membership offer as this place is just plain mediocre. If you've never been to a gym before, you will NOT get safe instruction here. Go where someone has the time to really help you.
I love love this location staff are very friendly Steeles and Kennedy
Clean, super affordable membership prices and friendly staff. Would definitely recommend.
Very convient for all the services it provide (24 hours, various equipments and classes). Just that sometime it gets really busy, during rush hours alot of the mechines are full.
For the price this cant be beat
Amazing price. Great staff. Friendly atmosphere.
Great Gym! Friendly staff lots of equipment. GREAT PRICE.
Live this place
Well priced and takes care of a specific market. I would give it more stars but it is missing key things. Ex. More free weights, better class options
I gave a 4 star review at least a couple of years ago. I'm downgrading g to 3 stars because I recently had to cancel my membership. I haven't been in there in 21 months for personal health reasons and di t anticipate going back anytime soon. I take responsibility for not calling eons ago to put my membership on hold or similar. Anyway, I was told i would still be charged my yearly subscription even though I was canceling before the renewal date, because the renewal date was within 7 days of the cancelation. The assistant manager told me essentially that I should have read my agreement/policy and remembered to cancel early enough. I just think that's poor customer service overall especially since you have taken my money every month for 21 months that I could not make it there. I enjoyed my time when I could go but I would not sign up again.
The prices are competitive, but some times management seems less bothering about maintenance the tissue dispensers stay out of order for many days without fixing and rarely all working on a single day, recently they have removed hand sanitizers bottles from various stations instead only a couple of wall mounted are there, similarly some machines stay out of order for ages.
Facilities and equipment are solid. Hours are great. Lots of extra amenities for Black Card members. Staff could use a bit more training in fitness literacy.
Renewed my membership and was told by 2 different staff that I did not have to pay yearly fees and I was renewing my membership. They took the fees out of my account and when I asked about it they told me I was lying! I explained what happened and when I came in but was told that never happened. They told me it was my problem and I still had to pay it. When I emailed all I got was anonymous emails back.They will not refund me or speak with me. When I contacted head office they said I need to speak with my home gym.
Affordable, but at time crowded
Staff is very friendly and helpful.
Had a thing where you can try and sign up for a very good price. Although didn't tell me it was a year contract, nor was the contract presented for my viewing. Had the opportunity to try their black card for free and all the benefits. Although they didn't tell me they would start charging the increased amount for the rest of my year. Fool me twice, you get one star
Wonderful staff, clean facility, amazing hydro massage beds!
(Translated) Cleanliness, attention, a lot of equipment and in excellent condition ???? (Original) Limpieza, atención, Mucho Equipo y en excelentes condiciones ????
Friendly staff, clean facility and tons of. equipment
dont get a membership here you have to go in person to cancel or do a letter... not professional or convenient to customers.
Great place
I just want to know why you guys close?
Cheap, only $10/mth. Not much free weights. Dumbbells go up to 100 pounds, but the barbells only go to 60 pounds. Lots of machines . Parking lot needs lines painted for the parking spots. Water pressure is low, and takes a long time to get hot water which really isn't that hot.
I enjoyed my membership at Planet Fitness and would recommend them to anyone looking for a budget priced gym. Their equipment is excellent and clean, although they do lack free weight benches and barbells. They do have Smith-Style squat …
The gym operates as advertised, It's a great place to get some good cardio in and get a moderate strength training workout in. Downfalls to the gym are the lack of heavier free weights (75+ lbs dumbbells) and all of the racks are smith machines. It could use a couple power racks and a few more benches for busier times in the evening.
Clean ...work out machine are in good working conditions...staff very smart and courteous...happy with 10 dollar per month fee..
Very dirty. I usually go to planet fitness in Saskatoon but sometimes work in Regina, the planet fitness in Regina is not clean. I’ve gone a few times throughout the pandemic and the machines are dusty, there’s thick coarse hairs on the machines too. I most recently went at 7 AM to avoid the dirt that builds through the day, And it was the same.
Cleanliness is good, but they allow way too many people in at a time during covid. Consistently 30-40 people at night. Yes you won't allow more than 125 people at a time, great, might as well be unlimited. I changed my star rating because they made masks mandatory but have now said masks can be off during workouts. Huh?
Worst staff
It's a comfortable place to work out
Cleann lots of space felt comfortable like it better the other gyms
I enjoy coming to Planet Fitness. The facility is clean and there are always machines available to use. Weekdays are busy but the weekends are pretty slow. The hydro massage tables/tanning beds/massage chairs/total body are a great after a session of training. Staff are great and are always cleaning. This place is pretty spotless. FYI: Download the app to track your exercises. It's kinda of finicky but I also use mine to sign into the gym, it doubles as my pass!
Love everything about it! Great atmosphere, great equipment and the staff are fantastic! I love how dedicated they are to keeping the gym clean too!
Love the gym. Especially the massage beds. Big and has lots of machines available. Downsize is this location is brand new , and one of the massage beds werent working properly and the employee basically said they wont fix the machine as than all the machines in the spa will need to be shut down. And they wont want customers upset. But we are still paying for the service...so..... but regardless really like it. .
They had a paper towel dispenser broken for over a month with a sign that said they will repair it soon
After being at this gym for a while I have a lot to say. Pros: …
Friendly environment. Love the staff! Great price for the membership! Highly recommend! Wish it wasn't the only location in london!
great staff Jordan is extermely helpful by far best gym in Sarnia
Friendly staff, clean machines, clean change rooms. Only thing I wish was they had more machine weight options like bench press, chest press etc. Otherwise highly recommend.
Best gym in town. Staff are friendly, and Jordan was very helpful with questions about classes.
Not a good selection of benches
Amazing staff, tons of equipment (including free weights) is very clean and a great atmosphere
Favorite gym! Comfortable environment, clean, up to date and good staff. Black card membership is definitely worth it ????
I usually feel really uncomfortable in public gyms but I literally fell in love with the personal trainer here! Amber is such a sweetheart and knows what she’s doing. Absolutely would go back but only when she’s working because she deserves the world, she really helped me over come my insecurities with working out and helped me come up with a routine that strengthens my targeted areas. I hope amber has a good 2021 and is willing to work with me again. She’s so lovely I want to get her flowers for Valentine’s Day.
I was impressed when I first joined planet fitness with its clean facilities, great equipment, free pizza/bagel days plus its open 24 hours daily, not bad for ten/twenty bucks a month. For the most part the Staff were good and friendly. What I didn't like is the limited payment options. Funds are drawn automatically from your bank account every month. Also it had to be on the 17th of each month, you don't get the option of paying on the 1st or end of the month. Despite those things, I still think it's a nice gym.
Clean and friendly
Very friendly and helpful staff. Gym is always kept clean.
Instead of pizza and bagel days, why not fruit and veggie days or meal ideas for a healthy alternatives? Because with pizza and bagels days you make your gym look like a joke. Had to go in 5 times to fully get my membership canceled and I wasn’t allowed a refund even though for 5 months I didn’t use the gym and went in monthly to cancel.
The atmosphere here is great, all staff is very friendly and always willing to help. Locker rooms and workout areas are kept very clean. They have tons of workout space and machine options.
Helpful staff... great atmosphere to work out at
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I have good experience with gym but their manager ryan is so rude
Good equitments at cheapest rate.
Super clean, nice staff, good variety of equipment. Not super expensive, a good gym to go to.
Unfortunately per my experience between this location and another planet fitness location this one seems to be taking the public health the most relaxed and it's definitely disappointing, 3 out of the 4 easily seen hand sanitizer stations were empty (at 8am) and there's no one encouraging hand sanitization at the entrance like another location is. Definitely doesn't make you feel as safe as other locations.
Driving back to Montréal from Toronto needed a workout. With the black pass any planet fitness is available. I stopped here and was happy with everything as so far every planet fitness has been clean, great equipment with friendly staff.
Great price for a small gym. Would be nice if it had boxing equipment.
Amazing price, great facilities, and staff. I sure get my $s worth. Please hurry and re-open.
A nice clean facility at an affordable price whit all the equipment you could ask for. The staff is extremely friendly and it’s a gym that is easy to go to you don’t feel judged and you can do your own thing and feel comfortable doing it.
the staff are super friendly, the best gym I have been a member of.
This gym is very clean and the trainer john and manager adrianna are very helpful
Great place, friendly staff.
Two months in to my membership and I am enjoying Planet Fitness. I think the classes offered by John are fabulous. I like that he offers classes at all different times during the week. His 30 minute classes fly by and he makes you work.
Good not to busy. Most people following the distancing and mask rules.
This is the 3rd day in a row that I went to the gym a d they had their fans full blast. Very cold in the gym. Asked the girl at the reception to 5urn the fans down or the temperature. She told me she has no access which was Insulting cause I could see the AC control pads on the wall right behind her. I honestly don't know what type of education these coaches or trainers get. Optimal room temp for working out is 68-74 degrees. The gyms temperature was probably around 62 -63 degrees. This shows the lack of experience by their management and coaches. Maybe time to look for a better gym.
very clean and welcoming environment. super helpful and friendly staff
A great welcoming facility, only set back is that they have a schedule of classes they offer but they do not take place anymore for some reason
Two years ago. I went in to chlose the account and signed it. But two years later, i was still deducting money. So i went in to find the clerk again and was told that account had not been closed. Thet could not return the money. And then i asked to see the camera, but i was rejected. ????????????very nice job to them all.????????????
I joined PF in June and have been really enjoying my time at the gym. I do quite a few of the fitness classes with John and he is such a great trainer. He makes the classes so much fun and he brings great energy and excitement. I’m also extremely impressed that he never forgets anyone’s names.
Great facility super clean and all the staff is very friendly !! Mandeep was very helpful !! Highly recommend !!
They try their best to be judgement free. What more can one ask for?
Great experience. Friendly helpful staff!! Jordan and Mandy were exceptional!!
I was anticipating on joint planet fitness until I heard about the dumb lunk alarm system.
Good according to price
The place itself is alright and the staff are all great but it surely takes forever to fix the hot water in the men’s bathroom! How hard is it to get a plumber in the city. Maybe it is the franchise rule or whatever it is but to take this long to fix it is hard to comprehend. Seems like they are more concerned of their bottom line than providing good service to the paying members. They don’t miss charging the monthly fee though. In that sense they are very prompt.
It quite
Decent gym for average gym goer. Serious lifters will not like it. Pros: Cheap, new, clean, lots of cardio equipment with nice TV setup Cons: Not very big, no bench press, no squat rack, no soap in showers, only two showers work one missing curtain and other one doesn’t have any pressure water drips out, there’s a pizza day which brings every person in crocs and camo sweat pants who would normally be at wal mart buying from the $2 dvd bins, Decent gym for beginner or average lifter that’s about it.
Great affordable gym. Also 24hr
Great place to workout! Friendly staff!
Love planet fitness ! The staff is so helpful and friendly. They will help you if your not sure how to use a machine. The staff makes a point of greeting you and engages in small chat if you want. Its very personable. The hydro massage chair is an absolute must! I started a couple of months ago and have really shaped up,whats nice about this gym is you get to know some of the other members and its so motivating when you get a compliment and when you give a compliment. You not only see your progress but you see others progress as well. The trainers are awesome too, they are there to help you with new exercises or tips and tricks. Very well laid out , tons of equipment, and tons of windows.
Good price. Nice 24 hours 7 days a week schedule. Judgement free advertisement is actually based on nonsense. It's neither good nor bad. Where there is a staff...there is limited freedom. It would be best if staff stayed invisible and if they themselves do not judge and stay out of people's way.
Great value and great atmosphere!
Reasonable pricing and clean place but gets crowded sometime
Excellent gym. Its kept very clean by the staff, who are fantastic. The black card perks are worth it. Multiple machines of all types weight and cardio.
Great price, clean facility, and the location is close to me BUT you definitely need trainers that work with the scheduled classes offered. I like doing the stretch classes before any workouts and was told by the trainer at this Ellice location that he does not want to stretch for 30 minutes, therefore does not do the class. First of all the classes are for the public - not for the trainer's personal preference. I'm paying to use all resources offered by this franchise, not to be told I can't take a class offered by the gym because a worker doesn't like it. For that reason I stopped going to the Ellice location and go to Garden City.
The Sarnia location has couple of different rules then London location does and they do a better machine sanitary job but other then that not bad place
My daughter and son in law had joined planet fitness and thought I would really like it. I decided to join them and have enjoyed the classes that John offers. I'm not one to go on a treadmill or other equipment so this was perfect for me. John has lots of energy and makes everyone feel welcome!
I love this gym , the staff are so friendly They all respect you like one of there own
Not usually a gym person, but I have stuck with this one! The trainer John is not intimidating and very helpful. The training sessions are usually full but he does his best to accommodate if you join in. Everything is brand new and the price is right. Highly recommend.
When pendemic hit March 16th and closed no credit given for for March 17th debit,and told by manager on about June 8th that accounts were frozen until I unfrozen it but sept 17th discovered they unfrozen it and debited June July Aug sept without my authorization.they say they emailed everyone but I didn't give one to them so they saw no obligation to contact me besides debiting my accout. Then to top it off manager called me and said he'd call me back by monday about sept 21st and no call.dont expect a call now but like I say no communication
Great gym
Excellent atmosphere...
Love the spaciousness of the Garden City facility. Chris was excellent with my Orientation and Jay the instructor for Core and Circuit was excellent also. The hydro massage beds are so relaxing. The change/washrooms/showers are amazingly clean. An excellent gym to workout.
fair price and well organized place
Great place with very welcoming staff and a variety of work-out options to keep things interesting. John, the trainer is wonderful. He has a wealth of knowledge and is a great motivator. It’s a pleasure to come here!
The colour scheme is a bit odd but you'll get used to the purple. There's plenty of space and a more than adequate number and diversity of machines. The pull up station is cool. Their machine assists you in building up the appropriate muscles until you can do it in your own. The showers were clean with plenty of hot water and the staff were pretty nice.
I was courteous about this gym so I thought I would give it a try. I have never seen so many treadmills and elliptical mechines in my life. What a joke first off there are no barbells just smith machines and the bumbells only go up to 75 pounds. If you are interested in weightlifting this is not the place for you. I would not join this place if they gave we a free membership!!
Mixed feelings for sure! Fitness equipment is in acceptable condition and premises are fairly clean. I do have some complaints: 1. The facility is now down to one functioning massage chair. There is one that is out of service and apparently all 3 of the aqua massage beds are also out of commission. 2. One of the sinks in the men’s room has been disassembled since at least early October when I joined. If I owned the facility I would be embarrassed to have a mess like that in my business 3. There is definitely a lack of professional fitness trainers. I was able to book an initial session with the one and only trainer in November. I had to book off work and come in during the day, as there is no one available on weekends nor evenings. He was going to send me an email with a fitness plan and book a second appointment to take me through that plan. I have never heard back, even after leaving a written note with the front desk staff. 4. The wifi service is atrocious. Don’t bother advertising that as a “feature”.
Fiit 4 less is far better
Clean facilities and friendly staff
No good my hands has been burning since first day I use the gym. Not many mirrors or heavy weights. Seems like gym for kids and they make very difficult to cancel and charge my account forty more dollars even after I leave.
Love this place. Busy but have some productive times here. Always available equipment here barely ever have to wait.
Needs heaver free weights....a scale in the men locker room would be a plus...we're men not childeren...we're not scared if someone sees our weight.
Awesome staff...always clean. Only complaint is some people that work out dont follow gym ediquite. Most are great people tho
With out this place i wouldnt be who i am. Friendly staff, i met good people and i encourage readers to go to this gym.
Great place to work out and inexpensive
Friendly
Not enough personal trainers
Love Planet Fitness, love Tootsie Rolls ????, love how workout rooms are set up. Love my workouts with Q, however today I found out Chris is no longer employed at the Windsor location that is very sad, he was always happy, funny, very helpful, I am definitely going miss him.
Workout and you can get a message or a tan. Friendly staff happy to help.
Clean very friendly stop in a very comfortable environment
I joined the gym it's great. Lots of new equipment and it has underground parking
Absolutely love this gym! Extremely friendly and helpful staff, always greeting you with a cheerful hello and smile. All equipment and dressing rooms very clean! I would recommend anyone looking for gym to come checkout Planet Fitness, it wont disappoint!
Very bad equipment that constantly resets, the cardio machines have been reefed on, now they dont respond to reasonable touch. Terrible gym, Im cancelling my membership asap.
Clean gym and enough equipment to get a good workout in and you can't beat the cost to join!!!
Enjoyed my time at Planet fitness. Chris was helpful!
Neat gym, horrible way of billing. They take the monthly cost then refund it to my bank to cause my bank to charge me 50 bucks. Every month they do this, so in the end a 25 dollar membership is 75 a month what a rip and a scammy way of doing things Planet Fitness and.. cant even call to quit cuz this virus, cant issue refund through email all the auto responses lead to going into the gym which is closed due to virus.. but they'll keep thaking your money
Not very friendly staff but gym is overall equipped with everything.
We have been going to this location every other day for a month now, We like the location and the gym is big enough and have all the equipment's. We are giving 1 Star for the employees and their service. They have ZERO knowledge on customer service, not interested in helping or answering Customers questions. Please kindly re check the attitude, of your staff and their Customer Service Skills. It's really bothers all of our mood when we come to work out. Hope to see some changes!!!
Getting tired of the people in the free weight section feeling that is ok for them to walk around unmasked from their bench to the dumbbell racks or past their benches while they catch a breather!!!
hi, I'm Italian and I will come to london as a tourist for three weeks. I love the gym and I want to practice even when they are there. I can do a monthly subscription? the cost is more than ten dollars? You need a medical certificate? I am in perfect health I already gym here in Italy. but I have a Canadian physician.
I went here instead of ymca cause I moved and staff does nothing to get rid of ethnic smell. I just want to run and I need to breath.
Well organized gym, all the equipment you could ask for, spotless and amazing staff. The two things that would make it perfect is a rowing machine and a squat rack. (There are smith machines but squats on a smith bug my back)
I absolutely love working out here!, I'm never made to feel ashamed, the staff and other members are great, the membership fee cant be beaten for what you get, so if your thinking about going to the gym or even switching, I highly recommend giving these guys a chance!
Newer member here. I am impressed with my local planet fitness. The staff are pleasant and friendly and the facility is very clean. I never have to wait to use the equipment. There's lots of variety and the atmosphere is very relaxed. My only minor complaint is waiting in line outside to get in depending on when i go, but i don't fault the gym for this as i know it's part of the covid stuff we're dealing with currently everywhere
Good working equipments, good staff, hygiene oriented as well, what needs to improve is that should be little liberal to the customers. SOME TIMES IT'S OK TO LET GO.
The girl in front of the door was so rude .I hoped you were picky in hire your workers.
This gym appears to be one in which young boys stand around and talk to their friends, while lifting and doing as little as possible. You can wait in line and watch them do so for 40nins through the window........
For Under 15$ per month for a gym that's similar size and equipped as most gyms out there, I can't complain.
Are you guys opened?
Customer service here needs improvement. Water fountains don't always work. I prefer sturgeon Valley fitness centre personally. Only coming here because it's affordable. Be careful if your unable to attend the gym do to health reasons you do need to call them monthly to put a hold on the account. Calling just once does not work they will still take funds and they have a no refund policy
Stefan is a wonderful employee! Constantly doing something; ie cleaning, checking in guests, communicating with staff. He acts like a friend behind the counter which makes working out a little less intimidating. Planet Fitness Walker has A+ staff and is a very clean gym! 10/10 do recommend.
Was a bit disappointed with this location today. People were not wearing their masks over their noses like they should be and none of the staff said anything.
Love this gym. One of the first gyms I’ve been to that I feel comfortable. Not a 5 star for me however bc I would like to be able to take a yoga class or something. Also, that LUNK sign is so judgemental! It’s also very hypocritical since they advertise themselves as being a “judgment free zone.”
Definitely will never go to this gym again. DO NOT RECOMMEND!!! Staff is uneducated on what’s going on and misleads you when you are signing up with them! The one person that helped me out over a year ago told me that once the year contract was up it was the end and no more payments were to be made, well that was a lie as my contact was up and I was continued to be charged! My payments also varied from $23 - $43... I came to cancel today after driving two hours, since it had to be done in person, staff was rude and very disrespectful. When I asked to speak to a manager my request was shrugged off and was told I didn’t need a manager. After an additional 15 minutes of asking for a manager the lady at the counter reluctantly went to get him. After the entire year of my payments going through I had somehow accumulated a remaining balance! While the lady at the counter was waiting for her General Manager I asked to sign the cancellation documents so we weren’t wasting more time. She proceeded to tell me that I needed to pay my outstanding balance before I was able to cancel my contract, however, at this point I have been told 3 different balances that “I owe.” I attempted to tell her that I couldn’t pay today but didn’t want to be charged, she responded by telling me that in order to cancel my contract I HAD to pay the balance TODAY to avoid continuing payments. DO NOT GO TO THIS GYM- SAVE YOUR MONEY!!!
A great gym with many machines to choose from with a very stress free environment!
John, Fitness Instructor at Planet Fitness Sarnia brings high value to a low cost fitness program. I was really impressed to get such a quality workout experience at this price. He really takes the time to know everyone in the class and makes fitness fun and welcoming. John's able to adapt the program to each person's needs and abilities. I recommend this gym and it's friendly environment. Thanks John!
Gym is clean, machines are smooth, comfortable environment, lacking in free weights, but price is great. Overall it's great value.
The Judgement Free Zone! Anyone and everyone is welcome and will feel comfortable here. The staff are fantastic. They are very friendly and are always working hard to keep the place clean - always nice to see. They may not have all the equipment of an LA or GL but it gets the job done. An example, they may not have Squat racks or Olympic bars, instead they offer smith machines - works for me. Bonus is equipment is all new and very user friendly. Plus if you ever had questions on how to use something their trainer is only happy to help you out. No one can beat their price for the value you get. Not even Fit 4 Less. Planet has so much more space and showers! Not to mention staff around the clock. Can't express how happy I am with this gym. Keep up the great work Planet Fitness. Wishing you guys lots of success
Cant beat the price or the cleanliness.
Planet Fitness has anybody has any problem before with the annual fees. My son and I joined January 2016. On February 2016, PF charged my year fees. Today June 6, PF charged annual fees again for both my son and I. I don't understand. I spoke to a girl front desk, she was not able to explain it clearly. I thought I was paying once a year. Am I going crazy, can anybody explain to me why I have paid twice this year. The front desk person said next June 2017, PF was going to charge again. please read the small print, the tiny print from your contract. When assigned no body said PF was going charge double this year. Thanks lost!!!!!
Good equipment but this is a take your money kind of gym
Very fun energetic atmosphere
This gym is very clean, have good quantity of machinery and also a very competitive fee.
Cheap gym sometimes very busy depending on the time of day. More geared towards beginners in the gym field - I always feel comfortable here
Good gym for the price you pay per month. They need more machines as some are difficult to get onto but otherwise it is pretty solid.
(Translated) God (Original) ਵਾਹਿਗੁਰੂ
Very clean and great staff that are always welcoming and willing to answer any questions. Amanda was great on my tour and explained all the different areas. I love that the staff are every day average people. Members are from young to old and all different fitness levels. Very easy to fit in and not feel judged. Wide arrange of equipment and classes. I also suggest upgrading to the black card just for the access to the spa.
Great value for the money. Nice staff. Very clean.
Awesome fitness place
actually not too bad. Mostly machines, and the dumbbells only go up to 60lbs, so it's fine for accessory work, but there's tons of space and cardio equipment if that's your jam
Memberships are very cheap, location is 24 hours so it's very accessible, staff and friendly. Gave 4 stars because they don't have a barbell or bench press. They have a smith machine but it's not the same. Also the weights go up to 75(I think). Would recommend to people beginning to workout or people of the intermediate levels.
All is good....but only 2 locations
Great gym. You can't beat the price. Of all the gyms I have been to in the last 50 years this might be the best. The reason? It's clean and all the equipment works. It probably pay 20$ a month. But it's only 10$.
Great hours and plenty of machines. Never seems too crowded.
I think this is a good entry level gym. Great for people who are just starting to get into lifting or exercise. Pretty chill, no yelling dudes. No power lifting stuff, no bench rack, squat rack, dead lift platform. Pretty much just mostly machines with a section of dumbbells. I think if someone was serious about weightlifting that this gym can only offer so much and would act as a good bridge to a gym that offered more free weight rather than machine based exercise options
Very clean
great place
Very friendly staff, super clean gym, all at a great price. Shoutout to Harley, super knowledgeable and showed me around! Madi, Jason and Daniel are awesome too!
Been here twice now. Equipment is well maintained, staff are helpful, and things are kept very clean. The one and only draw back is they only have regular water fountains. Water fountains with waterbottle filling spots would be great. Especially with covid risks.
Great place to work out and the staff are friendly.
Its a great gym and everything is clean and up to standard. They people who work at Planet Fitness are nice and friendly. If you're the black membership. There are many benefits and also drinks at 50% off :D
Cheap gym for a cheap price
Best for gym n fitness
Best equipments with nominal price and good efforts to make environment safe for people
Awesome place. Started as a non gym ite but slowly turning into 1
I registered about a week ago. Really nice place
They have been out of the hot water in the shower at the bathroom for over a week. It was out of hot water last Sunday, and I asked the front desk staff when will it be fixed, he said someone will come to fix the problem in the following Monday. I came to the gym this afternoon, and they were still out of the hot water in the shower at the bathroom again. I asked the front desk staff again, and he answered me the problem still hasn’t been fixed and don’t know when it will be fixed. It is a winter season and their shower is without the hot water...................It is very dirty of not taking a shower after finished the workout, and the people can’t take a shower without a hot water during the winter time.
Get fit. No judgement
Good for a solid workout. Light on free weights!
My friend brought me for a free trial awhile ago. Great gym for normal people.. weights are capped so you'll avoid Gym bros compared to other gyms. It's designed very well .. alot of cardio machines.
I'm actually impressed with this place. It's very cheap compared to the regular brands, but the facility is just as good minus they don't have swimming pool here. There are always enough machines, i never had to wait for anyone. The staff is so pleasant and courteous!
Went and checked it out after recomendations from a friend. Was going to join untill you are required to give them way too much personal information. Not only credit card info but bank account info as well. What next? SIN #
Really disappointed, not recommended.
Not a very judgment free zone, the Lunk alarm completely takes away from a judment free environment
As shared in many other reviews I also had a horrible experience cancelling my membership. They will not process any cancellations without you coming in person or sending mail. This resulted in me being charged an additional month worth of a membership I did not use. Not one, not two but three staff members neglected to warn me about this when attempting to cancel. They claim they cannot process refunds and will use this as an excuse to continue to bill you for service you do not use. They also mentioned in their reply here that it is outlined in your contract however, when you sign up this is not mentioned to you. The contract is rushed through with a staff member who doesn't give you the opportunity to clearly read it.
Had an AMAZING experience. Clean environment and friendly staff.
Small and freezing cold
They don't even bother to pay employees when they work, why would any ever pay to workout? If your lucky enough to deal a miss laura Kish, then your in for a treat. She has to be hands down the rudest person I've ever met and the fact she's in customer service is a joke. When the manager cannot fix the problem :( and cannot talk to head office, then what?
I love the atmosphere and the employees are very helpful. Chris Jennings is very welcoming.
not a bad place used it about twice and now can seem to get them to cancels it been trying for over a year and a half and they won't tell you how to just keep taking there money so if you don't want to be charged don't sign up for a member ship cause you can never get out of it
Steffan , amazing costomer service and an all around great guys gyms super clean and great Environment
Lots not wearing masks while they play on their phone or look in the mirror. No side delt machine? Odd. Need some wash your hand signs in bathroom. See dude go right from a stall to back out on treadmill. Asked a girl at the front about no paper towel at a cleaning station. She said ya they will get to it lol.
Very nice and clean Place. Staff very friendly
A lot of people walking around with no masks as well as not wiping down the equipment after use. I am aware that you can't watch every single person in there but something must be done. Please reinforce this policy so that everyone can stay safe!!!! I want to have a peace of mind after exiting the club. I visit in the AM and that's when I witnessed it. I shouldn't feel like I have to go and "tell on people" for action to be taken.
Clean, nice ventilation, good variety of equipments. Just, old ellipticals, bikes and treadmills.
I love this gym. Being an out of shape senior I can't use most of the heavy equipments at other gyms. I am pleased that the machine at PF are user friendly and are great for beginners. The staff has been nothing but wonderful on the few visits I've made so far. Friendly, helpful and informative. I have zero complaints honestly. The place is immaculate too. Will be staying here for a long time.
Cheap and has most equipment you'd be looking for. Not too crowded but can be during busy times in the day.
Really like this place for a quick workout
I'm another unhappy customer due to the run around to cancel the membership. They require you come in person or mail a letter. I sent a letter and got no response, they charged my account again today. The email the owner is giving out on here (socialca@planetfitness.com) is the company's general service center, and they simply tell you all cancelations are at the discretion of each club. So the options are still to send a letter they may or may not ignore, or come in person, in the middle of a pandemic, to a club that has had multiple exposures. So much for safety being #1 priority.
Wasn't sure what to expect when I first walked in. Was quite nervous just by the sheer size of the location, it was intimidating. Thankfully Chris was there to calm my nerves. He made me comfortable and his knowledge helped me feel at home. Smart personnal hiring! After that, everything was much more approachable and was able to feel comfortable. Machines were clean and easy to use. Solid job team! Welcome to Sarnia.
Great place fantastic staff
Music is terribly annoying in the change rooms. Try some Clapton, Pink floyd or Stones.
Great clean friendly atmosphere to work out
Great gym friendly staff and clean always see people cleaning would highly recommend
Would've been nice for staff to warn members that covid policy changes were coming. Better yet, send mass email to members notifying us that proof of vaccination will be required. Would've saved me the 1 hour drive today. Keep your apologies. Means nothing.
Not too busy....lots of space and hand cleaner. Most people wearing masks and cleaning equipment
The older female staff member is a total Karen with a capital K. I’ve had nothing but positive experiences from the other staff members, but she is always cranky and has a poor attitude and makes me not want to continue my membership. I provided my first and second vaccination cards/QR codes, my ID, and she still was hesitant to let me enter the facility. I have no problem providing proof, but the way she handled it made me feel very aggravated. The other staff commented that she was being harsh as well.
Great gym if you are looking for great service, tons of equipment, and a non-judgemental atmosphere. Brett, Ashley, and Jordan are always available to help make the experience that much better!
(Translated) And suddenly everyone is going to become big 'ramy, before the pandemic almost free gyms, now waiting lines and full capacity, the human being is so strange, the less he can do the more he wants! (Original) E pronto de repente toda a gente se tornará em big' ramy, antes da pandemia ginásios quase livres, agora filas de espera e lotações completas , o ser humano é tão estranho, quanto menos pode fazer mais quer!
Nice and clean gym. It is not too crowded and the price is great.
Great atmosphere, super clean, lots of equipment.
Stay away,the reason iam saying this is because I went into the Belleville Ontario gym on June 15th 2017 to cancel my membership. I was told it would be cancelled however still would have to pay for June which I was good with. However come July 17th I checked my account online to see that yet another month fees were coming out of my bank. I called the Belleville gym spoke with Michelle who apologized for the mistake and that I would be refunded in 7 to 10 business days. Tried calling and keep getting told she is not there. I will never recommend this gym and to anyone one thinking of joining and decide to cancel, put a stop payment on them or you just might get a surprise.
Highly affordable
Good and cheap
Different machines from what I'm use to, but seems to be more comfortable
Great gym, I go everyday, cnt get enough
Excellent gym. Membership fee is excellent. It have a lot of work out machine and dumbbell. A lot of cardiovascular machine.
I love my new home gym. My family and I are new to the gym and this place meets our needs. The only reason I don't give it 5 stars is because the Winnipeg PF's do not have trainers that will sit down with you and actually design a program just for your goals as they do at the PF's in the USA.
Friendly staff. Good programs. Great for beginners. Cant beat the price!!!
Friendly staff very clean
Doesnt have all the equipment but enough to make do
Good for the price but if you are hard core gym rat might not like it as much
2 out of 5, never have I given such a low rating. Been there almost a month now, and every time I go in I ask the same question "Have you hired a trainer yet? ", always the same answer "No, blah blah....". I'm a senior and do not know how to use the equipment, only the treadmill, need someone to show and assess what I should be doing. Otherwise the staff are nice and polite, cleanliness appears ongoing. Like the 'no judgement factor' seems needed in today's society.
Very clean, spacious, lots of equipment. Not as busy as other locations in the city.
Great gym with plenty of equipment that’s always available. The black card membership is worth the extra charge (hydromassage beds, massage chairs, infrared stand up). Great staff as well (shout out to Brett, Ashley & Jordan).
New.. Clean. .Best gym in Sarnia
The only good thing is the low price. You can bring a friend and use the tanning/massage section for cheap. However, the gym is low quality, have a few selection of machines/weights and the staff is cluesless about the basic of working out... Here are some points: -no deathlift bar, only smith machines -max free weight is 75 -_- -way to much cardio machine. Few weight machines and pouli for the amount of ppl -machines are dusty and not kept clean -staff are not helping anyone. So many people don't work out properly. It's even dangerous sometimes and no one tell them How about the washrooms: -No tissues or hand paper to dry your hand. Only automatic dryer that takes for ever to dry your hand not even properly -floor full of gravel and super dirty -small locker where my bag barely fit -shower with no intimacy. Change rooms are appart... Like wth. They could have installed the shower next to the change room so you don't have to walk naked in front of everyone. You don't have any room next to the shower to leave your bag and clothes except a little hook where your towel barely fit... They serve bagel and pizza once a week. ITS A GYM, that is sooo weird. If you wan't to eat pizza after a workout, it's because you don't workout hard enough or it will make you puke. Overall, if you don't have a lot of money and you are a beginner, you can tolerate this gym but it's really disappointing to me.
The facilities are always kept clean, machines are maintained, the staff is friendly! I like the average Joes feel to the place ????
This gym was the cheapest. It is huge. I went to a design your own session to help me find a fit workout for me. I would recommend this gym to anyone.
The male night staff is very accommodating. It makes my life easier especially in the spa section
Planet Fitness is a great gym, most people I encounter are friendly and polite. I've yet to see a meathead/juicer yet which is a nice change from Goodlife. Only thing that I wish they had would be a free weight bench press. Overall its a nice place to go and the staff are friendly as well.
pf @ pe looks fun excited to try a class with the trainer john
You get what you pay for. Lots of machines available, even with covid, and they are all in good repair. Hand sanitizer is sparsely available at the cleaning stations and paper towel is occasionally empty. With any gym, you get a lot of people who don’t follow the rules and cleaning procedures but you can’t necessarily fault the gym itself for that. Staff are generally friendly.
Clean, friendly, lots of room , lots of equipment, cardio, strength, hydro massage. Incredibly affordable!
Not too crowded, nice variety of machines, clean with social distance measures enforced..
Doesn't have free weight machines or racks
Clean, spacious and safe.
This place is amazing...Chelsea is awesome!!
Great happy clean environment
It's an all around good gym with decent variety for equipment but it could use more for free weights. They've got dumbbells and a rack of curved barbells but that's about it. But good atmosphere and most people do wipe the equipment so I'm impressed
Plenty of cardio and weight lifting machines. Small free weight section that can get crowded during peak times. Friendly and hard working staff. There's always someone walking around around cleaning or interacting with patrons. Change rooms and shower facilities very clean but no sauna. Cheap membership but best value compared to nearby gyms.
Great place to work out, always clean
slow service not much equipment
They are crooks
You pay for what you get. value and has the basics for non frequent gym users
It’s a great place to work out at. It’s very clean and organized and the staff are very friendly. Me and my husband have Been helped by Stefan when we first wanted to join and he had a big role in us joining he would go above and beyond to help the members. It’s always nice to see his and camille’s welcoming face when we get there. I would really recommend this place for anyone who would like a friendly clean and safe environment to join.
Great gym great prices friendly staff always a great atmosphere
Its..... ok. There is about 15 staff members onsite at any time it seems, but yet there is piss all over the bathrooms, entry way hasn't seen a vacuum in months, and the paper towels used to wipe down equipment always seem to be out. Yes there is a lot of cardio machines, but if your looking for free weight strength conditioning, this isn't your place.
This is a great gym that is clean and attitude free. Great access, great equipment, friendly and knowledgeable staff. Highly recommended.
Great gym! Open 24/7, friendly staff with the best bang for the buck
Very clean
Very clean and incredibly friendly staff! Layout is perfect and it is never too busy. I’m so grateful they have been open during these times, I know it hasn’t been easy. That first day they had to start mandating the vaccine passport, the employee working the morning was receiving such disrespect from certain people but she remained professional and continued to follow protocol. Thank you for everything you all do! ☺️
Awesome experience.. Very clean and organized.. Thank you Hope and Amanda for the tour..????
Keepin it squeaky clean guys
Location -- Great; Facilities -- Great; Price --Great! They have a big line up of cardios equipments like treadmills and ellipticals. There are of course weight trainig areas as well. There is a section for abs and 30 minute work out routine. The pf black area offers hydro massage bed and tanning for black card members.
Nice place.
My wife and I started going to Planet Fitness earlier this year. Honestly I wasn't initially too excited to go to the gym. I didn't picture myself as a "gym person". Our first experience at PF was an early morning class with the trainer, John. What I really liked (and continue to like) about John was that he was instructional and sincerely supportive. He makes an effort to connect with each and every member of his classes, and he has a great way of getting people motivated to work out and challenge themselves. The facility itself is very nice and modern. I've never had to wait to use a piece of equipment. The staff is friendly and knowledgeable. The app to schedule classes is a nice feature as well. Very glad we joined!
With new social distancing protocols in place I was anxious to head back to the gym. Planet fitness has made the sanitizing stations more visible. The PF crew is very visible, constantly wiping down surfaces and cleaning the bathrooms. Equipment has been cordoned off, sinks as well, so it’s easier to maintain distancing. Unrelated to the COVID situation I also just appreciate the variety of equipment and the general atmosphere of planet fitness. PF gym members have always been friendly but now people are extra curtious and extra diligent about sanitizing
Very Clean
Fully equipped gym .
I like it because I can go do what I need to do, then leave. No line ups, plenty of equipment. There are no group exercise classes or daycare, to keep fees low. It's great for someone who can workout alone or with a friend.
Loving this place. Today is their grand opening so you should check it out. The staff are friendly and greet you when you enter. The 6 am instructor is full of energy to help make the class tolerable when all you want to do is go back to bed. But seriously be is full of creative and fun activities.
Always a great workout. Clean and affordable
Other gyms are allowing members time to get vaccinated before they are not allowed to use the facilities. I'm thinking of canceling my membership because of this.
Great place
A great gym at a great price. There are no free rods and weights and very few equipments to train. They have just 3 benches for entire gym to use, so if you don't go very early or late, all you can usually access is the cardio and very few workout equipments. But it is very cheap and open 24-7, so I would recommend to anyone looking to stay fit to join. And anyone who wants to build muscles, this can be their off-hours cardio place.
The experience of Planet Fitness is top-notch. It is a clean environment, no pressure and very comfortable to work out at. They go the extra mile to try to ensure that you feel safe.
Love this place great people
I've checked out all other gyms and bang for ur buck this is the place to be. No hero flexing in the mirror, noone taking selfies. Everyone comes to workout. There are alot of assisted machines, heaviest free weight is 70lbs, and tons of cardio machines. People talk bad about this place and I'm not sure why. The place is super clean and very cheap. You pay monthly what you would pay bi weekly at other places. And there is no commitment. How could you go wrong
(Translated) a good place for fitness (Original) 健身的好地方
It was bad enough that they don't let you cancel your membership over the phone on a normal basis. Not only are they closed and still charging me. No refund and I can't go into the location to cancel. Nickled and dined.
Great atmosphere! Great staff!! Great price!!
Love this place.
I wanted to give this new place a try. Unfortulately, all the equipment is machines. Barely and free weights, and no cages. I'll stick to the Steve Nash fitness world down the street.
Dumbbells stop at 60lbs. And they don't have free barbells. Everything is locked down to a Smith machine. Great place forbeginners, not so much for intermediate or advanced lifters. When I asked them why they didn't offer heavier weights or more free weights their response was 'we don't cater to bodybuilders'. Three stars because the manager was pretty hard to talk to. Other than that it's very clean and having staff 24-hour is nice.
Decent gym but too many people messing around. I get the no judgement thing but I am going to drop the truth bomb here: a lot of people in here are newbies and they have no clue what they are doing. I am willing to bet a lot of them won't show up ever again because they hurt themselves from having terrible form. People are getting injured here but no one gives a damn because no one wants to be that person who walks around judging people.
Great staff, alotta help, many thanks!
They don't follow their own protocol and they don't follow health mandate protocol
Nice place????????????
A good place to get in shape and feel healthy,and you can't go wrong for $10 a month.
(Translated) Good health (Original) 嗯好健
Horrible experience with cancelling a membership, management clearly doesn’t care. I froze my membership for medical reasons prior to the most recent COVID closure in November, specially travelled to the gym and signed to do so. Called the day they reopened about cancelling and was told I had a few days to come in and sign, which I did. Then I was told my cutoff to cancel was the day I called (aka the first day open) so I’d be charged anyway, but I was not given this information on the phone. I was given a business card to contact the manager to process a refund and never heard back, it’s been at least a week. Had to go through my bank to get a refund and block them from charging me and now I got the charge on my credit card. Called and spoke to a manager who avoided the entire situation of the first charge and their failure to reply or help me at all, and they told me this charge is for a month they were CLOSED and my membership was FROZEN. Told me I’m not likely to get my money back because it’s a backend system issue. Absolutely ridiculous excuse for customer service and I will never resume a membership at any Planet Fitness again. Update: in response to their reply, I specifically called the day you reopened and was told I had multiple days to come in and cancel before I’d be charged and that was clearly a lie. You also fail to address not replying to my email which is clear negligence on your part, and on your website it also says memberships were proactively frozen during the closure, so even if I hadn’t come in and frozen my membership (which I did) there is no reasonable explanation for charging me for the months you were closed. It’s also horrifying to me that I was told by a manager to not expect a refund for this. Horrendous all around, never coming here again and intend to tell my experience to everyone I know.
Everything you need in a gym
Awesome staff and covid protocol
Staff was friendly and helpful
Great gym great price. Missing a few pieces of important equipment such as bosu/exercise balls and a few benches but overall a great spot to workout, great $ for value!
Was at the gym sunday at 11am. Everyone was following safe distancing rules. I felt safe. Tons of sanitizer and paper towels for cleaning.
It’s clean and has all the equipment you might want to use. I personally stopped going because although there are more than enough machines, the same ones are always busy. There a ton no one uses. They need to remove the unused/ rarely used machines and put in more popular machines so you don’t have to wait all the time.
A good gym for people looking to do some cardio with some weight training however for anyone looking for a wide range of machines and equipment will not find it here. There are no squat racks or barbell bench presses, only smith machines (not free range of motion smith machines either such as Bodycraft Jones Power Rack). The issue with smith machines is without a free range of motion for your back doing exercises like squats or deadlifts, one can seriously injure themselves. If you are not looking to do any power lifting this gym if quite sufficient and for the price it is hard to beat. However if you are looking to do power lifting and put on some serious gains you may want to look elsewhere. Hours are good, equipment is new and always clean, massage chairs and tanning beds are great but lacking in power lifting equipment.
This is a no frills shop
Really great place, not too busy. Everyone is kind and you won't feel out of place if you have no idea what you're doing. Only downside is I wish they had more free weights and bar bells.
great gym, missing T bar row please add it as it is difficult to do alternative to it thanks
The staff is friendly and helpful. The gym is clean and we'll stocked with supplies for cleaning equipment after each use. Would recommend this gym to anyone I talk too.
Gym has the basics, no barbells, dumbbells go up to 70ibs, used to be 24/7 now it closes at 7pm on the weekend and 9pm on Friday.
Shady business! Charged me the annual fee even though i cancelled membership
I love this gym!! Great facilities & Jerome is so friendly and nice! would recommend to everyone!
Great facility, great staff, great value
Friendly staff and place to workout
Very affordable gym and helpful guides
So... there are four showers in the men's change room. Three of them have a hook to hang a towel and two have a rack to put your soap and shampoo. Brought to the staff attention three times over a two month span and still no change. The women should limit their group size in the classes in the warm up area. The entire area and all mats are taken up monopolizing the whole room. Get off the equipment when you are texting or dialing up songs. Some of us are actually there to work out. This is common gym etiquette. Review your wall posters that all refer to males. Non judgemental?
Best place to work out... Good variety of equipment, only con is their parking lot is always full.
I didn't feel comfortable working out there.They are letting too many people walk around without mask.I voiced my concerns and they were ignored.Therefore I felt I had no choice but to call bylaws on them.Other clubs have strict rules, no …
Don’t have squat racks or bench press only Smith which ruins the whole gym only upside is the price
I have been a member for a year and all i see is planet fitness growing bigger and bigger because of the energy that the people put into running the places so keep up the good work and i hope to see more machines coming soon open bench press machines if so that would really upgrade the members
Friendly staff. Most afternoons the gym is packed. It's better to go early in the morning or later at night.
The temperature of this gym is intolerable. You'll be soaked in sweat before you even start working out. It doesn't smell great. At any given time you'll see 30+ people on their phones tying up equipment. You can bring these issues up to staff all you want nothing will change. I've tried many times to no avail. They'll barely even listen.
good hydro massage
Oh JM what a guy!! I mean what a guy!!! I can’t believe such people exist… so kind and so funny!
the place to be
Cheap gym, black card is cheap without contract and gets some nice benefits (including tanning beds if your into that)
Night shift staff is the worse! Dude simply did not give a freak about the members when asked a question.
good place
Love this gym and most of there staff there. Everyone is always happy upbeat very helpful and and extremely friendly. Have always enjoyed My interactions with the staff and the gym is an awesome environment. Unfortunately I’ve had a few poor interactions recently with one of the employees named Stefan. Opposed to everyone else there he often seems to be in a sour mood and is generally more short and abrupt when I’ve asked him questions or needed help. He seems to be annoyed by having to interact with me and was quite rude today when making a simple request
Clean and spacious gym. Staff are friendly and helpful
Friendly staff...great facilities...very reasonably priced
I love all of the choices of self care at planet beach. So many options and you never have to wait long. The staff is the number one thing I love about this location in St. Albert .They are so knowledgable and friendly. Matthew is here alot during the times I visit and he is great with handing clients and his own co workers . His positive attitude has a ripple effect amongst the staff. Thanks guys ????
Great people that work there great people that attend there always feeling comfortable
The staff here are friendly, the gym is very clean. Could use a larger free weight section and I find they keep it warmer in there than other gyms, which sucks on cardio day. The Black Card membership is worth every penny as the massage chairs make post workouts very nice. Check it out if you're in the area. The staff will tour you around and show you the facility.
Waste of space
I recently signed up at Planet Fitness and I could not be happier. My boyfriend and I went in at 1:30 AM, and to be honest we were not expecting much due to the time. The gym is very clean, well maintained and an overall great place to be. The washroom are also very clean, and I love how they have beverages and snacks for if you get hungry while you are working out. The staff there are amazing! When we arrived we were greeted in a very friendly manner by a gentleman named Harley. Harley went above and beyond to help us. We started with a tour of the gym, in which he showed us every aspect of the gym and provided a very informative explanation. When we sat down to discuss signing up, Harley went through each option and was able to assist us in choosing the right package! We love planet fitness and will continue to go! Thank you planet fitness and a extra special thank you to Harley!
Joined a couple of weeks ago and loving it. The classes are great! The instructor John is fantastic. Knowledgeable, helpful and always a smile! As well as a fantastic memory (remembers everyone’s name) and some stellar dance moves. :)
Hope so your all team is doing well...just want to tell that everything is very good with your gym but your one manager is very rude and mannerless guy...didn’t know how to talk with the customers and was blackmailing me that he will cancel my membership without any reason...he is a male guy looks around the age of 35-45 ...and the thing was that appointment system ...there were not even 50 people and he denied us to enter even I was also booked for my time 9-10:30 and still he didn’t allowed us...was very very rude to us especially our Indian guys..hope you will take an action towards it . Thanks
To many at the gym: Start Training and Stop Texting!!!????????????
So far it has been a great place to work out.
It's good for my poket
Clean, well maintained and close to home. What more can you ask for?
This is my kind of gym. No pressure, friendly staff don't bother come here if you want to show off or get huge. I go to be healthy and feel comfortable and this place fills those needs. No judgment.
Cheap(not a bad thing) and hence reasonable. Great for starters.
Great Staff and Clean Equipments.
It is good place to do exercise.
I did not visit planet fitness i was at Saskatchewan health center next door
I love coming to this gym. The staff are fantastic, the place is always clean and the people that work out here are all very nice.
I got a membership for Christmas and I am loving it. It is clean. There are always enough machines for me to use. They offer many services including massage chairs and beds and suntan beds. Great place.
All other gyms are still open in town but they have closed planet fitness as they can't be bothered to open for 10 people only. Poor management.
I just joined this gym and I love so many things about it. Everything seems clean and people are respecting the mask mandates. The staff have always been friendly and there was no hassle or up-selling when I signed up. Lots of equipment and small crowds. The only issue I personally have is the temperature. My asthma is triggered by cold air, which is why I take my cardio indoors this time of year but it's so cold I can't do more than 5 minutes on any cardio machine before I can't breath properly. I asked about it and that's just the way it is. I'm not sure how I'm going to get my cardio in. I guess that's a me problem and not a them problem. Although there are a lot of negative reviews about the air conditioning.
For your own good, go to a different gym. Terrible.
Staff are friendly and helpful. Everything is spotless.
Excellent budget option for those looking to get fit but don't need a whole lot of bells and whistles. Facility is well equipped and includes locker room with showers as well as a water station for filling bottles. Those with premium membership can also enjoy tanning and massage chairs. Equipment is well maintained for the most part but there is some room for improvement in this regard. All in all, solid bang for buck.
Good gym, good price!
Really enjoyed it . The staff are very helpful & friendly. ????
My wife went to the gym in March to cancel her membership and the person told her that it is cancelled now. The gym was closed for sometime due to Covid19. In July they charged the annual fee again so I went to the gym along with my wife to inform about this. The assistant manager- Laura told us that she cannot refund the charge now and that she cannot take responsibility of what some staff member said back in March. Such a useless job! Her job is to take responsibility of the gym and staff members when the manager is not present. Laura told us that she can cancel the membership but they will still charge a monthly fee as it was supposed to go in a couple of days and she cannot stop it. Stay way from this place guys! We went to get a refund for the annual fee and got the answer that it wont be refunded and will also charge the monthly fee. Real blood suckers!
I am the last person anyone would have thought to see in a gym and here I am! It's a very relaxed gym, lots of different equipment. It does get quite busy I hope they open a second location to free up machines faster. But very clean, and great staff
Cleanliness is excellent
Very good gym. when r u planning to reopen??
Awesome place rock your muscles
Facility has problems with their hot water. It is very annoying to finish your work out and end up taking ice cold shower
Friendly, and non-judgmental. Great set-up
I will never recommend this gym to anyone. When I went there to know membership,the guy started talking me about membership instead of taking me first on tour. Even when he finished he didn't show me the gym too. Even though I joined gym with my wife with black card membership. We started going to gym with our 10 months old baby. Now the guy who explained me about membership he said that yes I can take my baby with me and can seat in there visitor's room. My wife use to come as guest under my membership.. But the Manager her name starts from Rahh... something and she said I can't seat like this I have to be on floor with my guest. I was completely disappointed with this kind of response. I told her that ok I can seat in my car with my baby untill my wife finishes her work out.But she started showing me her attitude and said you can cancel your membership. I couldn't tolerate this behaviour from her and cancelled my membership due to this kind of response. All i will say that there is no co ordination between the staff and manager.. Planet fitness should not keep this kind of employee on manager position. Completely not recommended..
Great price, very professional and kind staff. Huge, uncrowded gym with tons of available machines to use. So many TVs. Good quality equipment. Very clean!.
Pumped up
Sarnia Planet Fitness is great! I love the energy that John the one trainer provides in the atmosphere around the gym and during his classes. Plus John takes the time to get to know you and remembers you and refers to you by your name.
I've joined other gyms in the past, and planet fitness is beyond my favorite. I was comfortable right away.
This is the 3rd gym I've belonged to over the years, and by far my favorite. Obviously the fee is great and I feel like I get alot for that. The gym is spotless, and staff is amazing at keeping it that way. The staff is friendly and I appreciate that planet fitness hires ALL types of people. It helps everyone to feel that they belong, regardless of shape, size, or fitness level. I have been a member of this location since it opened early this year and I'm happy to say that it's just as good as when it opened. My son also comes and loves the judgment free vibe. He never considered walking into a gym before I talked him into coming with me. He now loves it also. Being open 24 hours is perfect for us to be able to come later at night. Keep up the great work, I've got goals to reach for!
Love this place and the trainer, John, is just fantastic amd super helpful!
Just think about it I have to write it from my other account as well. Worst bad word for planet fitness that is 2020(meaning it should be locked down). Manger is worst.
Its decent, staff are friendly, slightly cramp. Great value though
Great value, lots of exercise options.
Awesome do hard work
I have gone to a couple of the gyms here in the city and this one is the best by far. It is a large area, always very clean and the staff is excellent. There are lots of machines and you don't really have much of a wait in your routine. There is a great spot for stretching, lots of cardio choices, dressing rooms are large with great showers. The price is very reasonable, and you get a lot for your $20 membership, which includes full body machine, tanning and hydobeds. You can also get the $10 a month membership if you do not want the extras. And free pizza once a month!! The only suggestions I would make for this place is a suggestion box, and small cloth or hand towels instead of the constant wasting of paper towels to wipe down machines...save the trees!
Good to be back
I love going to this gym, but personally I havnt went in a while and that’s on me. But I went today and when the lady assistant manager scanned my card I was appalled to hear her say “oh honey it’s been a while.” It’s very discouraging and makes me very upset to have someone say that to someone who doesn’t go frequently I think a new assistant manager is in order and get this women out of here.
good gym:)
Easy and accessible. I love how it’s 24/7. Staff are always very friendly and nice. Staff keeps the facility VERY CLEAN, I always see someone cleaning up the place. I’m all about cleanliness and the staff do a very good job. They always have workouts available all throughout the day. And don’t forget it’s $10 a month, worth every penny! 10/10 I would recommend to everyone!
Planet fitness is the most clean gym I have ever encountered in the past 24 years of belonging and teaching at other gyms. Staff is friendly and the black card spa is amazing
I am really enjoying my time there. Very clean and the staff are awesome
Great gym, only gym open 24/7 and you never need to book an appointment.
Clean friendly comfortable
Great place to workout
Discrimination is rampant here, canceled my membership after learning of this.
Good gym.. nice clean equipment
This place is always packed and therefore has limited equipment making your workout more difficult at times. The low weights (15-25lbs) are always in use. The womans washrooms are constantly dirty and stink.
Helpful staff, good atmosphere, and lots of equipment for a small space and nice womens room
Very affordable gym that's opened 24/7
I love this gym, very CLEAN, staffed 24 hours a day, it’s quiet in the morning. The staff are nice, polite, friendly, helpful and informative. I have zero complaints. Will be staying here for a long time.
Always a great gym for my type of workouts
Very small, some machines don't give full range of motion, and there isn't much variety, barbells only go to 60 lbs and there aren't any squat racks. The staff is rude and yells at you if you make any noise despite the music being deafeningly loud. I've also heard one of the staff members cursing at another, nobody wants to work out in such an uptight, negative environment. Overall, not great. Its cheap for a reason.
(Translated) It can be said here that those who often walk in the gym know that the standard equipment of fitness equipment is already top-notch, and the monthly fee is low, 20 yuan a month, and it can be accompanied by free of charge. It also has massage, shower, and oven: worth it Promotion. (Original) 這裏可以說,常走健身房的內行人都知道,健身器材水準設備已經是第一流,而且月費低,一個月20元,還可免付費攜伴,還設有按摩、沖浴、烤箱:值得推廣。
Fun place to be healty
very peaceful environment
I've had a lot of medical problems in the last couple of years but I still go every other day I don't go as much as I used but the staff always ask me how I'm doing and is there anything that they can do for me. The manager is very friendly with everyone and seems to know most people by name also you can ask the staff anything about the club and they always take the time to explain what ever you have asked about.
Excellent gym for me. 24\7 and the membership fee, both are unbeatable. Staffs are friendly. The disadvantage is not enough big lockers, the hot water supply sometimes have problem.
Ok
Planet Fitness provides a one year free membership to first responders, except they specifically exclude paramedics from this offer. If Planet Fitness doesn't support paramedics, I will never be supporting Planet Fitness.
Sexy/too revealing clothes is not allowed
This gym has everything you could want. The Planet Fitness team are very encouraging and they get to know each one of their clients on a first name basis.
If I had to describe this location in one word it'd be "Crooks". Found out they started charging my account for fees again earlier in the year and called to cancel it as I am not returning until COVID is done for. Guy says yeah I can freeze it again or you can just renew at a later time. I ask how much my plan is now vs how much it'll be to get it again and he says it's only a few bucks more. So I said yes just cancel it and he says done. I check my statement a few days go and they actually started charging me again several months ago again without my permission. Talk to someone who says manager will call me back, never happens. Several times. A "manager" finally emails me back with templated responses about how "We don't accept cancellations by phone" meaning they won't refund my money even though I haven't stepped into their building in over a year. Won't give me his or her name when I ask. Oh, but they allowed me to cancel my membership now when I called. Compete lack of competence or even a shred a customer service. Avoid at all costs. Incoming templated response from "management" incoming. Update: After seeing robot management response- there's no confusion about cancelling my membership. I called, it was cancelled according to your staff, then you started charging me again. Your staffs ineptitude is the only confusing part- also how you're still in business.
They didn’t have a spare mask at these pandemic time. Very poor customer service.
Things always broken
this place is a joke. no barbells, instead smith machines? literally more than half of it is cardio. literally a prison with the lines of cardio machines. can you at least put some more barbells and freeweights? no serious lifter should come here, and even starting out lifters, if you want to actually improve and be in a motivating environment. anywhere else is better.
Great place
Clean and bright gym! Always welcomed with a smile :) I love all the equipment, never have to wait for anything because there is so much. Fantastic value here!
Amazing staff, very clean and neat gym! ????
Staff really goes to town cleaning in the middle of the night and they’re always so friendly when you walk in ,, really inviting place to be ????
Fit
Place is clean, women's change room is also clean. The staff are always smiling and greeting gym members.
Always friendly and accommodating
Last week a man had a heart attack and an amazing staff member, as well as a few off duty medical proffesionals, saved this man's life! Thank you, for going above and beyond for members and doing everything you could to save this man's life!
This is a wonderful gym lots of equipment. I've never had a problem just walking up to a tread mill or for the most part any other machine except for the 30 min. workout area I managed to get hooked it's a great quick work out area but I'm getting to the point I'm ready to cancel my membership. The rules are posted in the corner that I'm finding no one reads. I've mentioned to the staff that there are squatters that stay on one machine for 3, 4, 5... sets instead of moving when the light changes they usually let the squatters know but it gets a bit tiring having to tell someone. I was told by a staff member this has been a problem in the past. My question is why hasn't something changed like putting a sign at the entrance to the area....
Awesome place, super clean. The night time gentleman Chris is an absolute delight. He gave me the full tour and had a great conversation with him. thank you planet fitness
Good
Smaller but clean PF. Very clean
Patrons getting sloppy about cleaning all equipment before and after. I am now home sick with sinus infection. Patrons Coughing sneezing not covering their mouth. We are not done with covid, can't get sloppy I like this gym, would hate to see it close. I am Covid neg. And wear mask and gloves still.
I'm not usually a gym person but I actually like going to Planet Fitness. It's very clean and the staff are amazing. Brett is super friendly and welcoming and even when he's cleaning, he takes time to say hello to the customers.
Great gym
Very welcoming and very helpful great for all people whether your a gym rat or a first timer great machines cheap and overall great experience
I love this gym, not overly busy, very clean, if over clean was a thing, this gym would be it. Always have paper towel and quat sanitizer stocked. The staff is great. No issues here at all.
Great spot to unwind. Always clean.
Clean, up to date and well cared for equipment. I also love that there is always someone on staff (even in the middle of the night--Thanks Chris for being awesome!) who is available to help you find/learn to use any equipment and answer all your questions.
Great place. Very clean good prices chris jennings was more then enough help and always makes sure you are noticed and always asks how your doing and cares about everyone there. Can't be any more happy with his service
Staff needs to pay a bit more attention to when they have people waiting in line for tanning or hydro chairs, I've been skipped over multiple times when they tell me it's a few minutes wait then they forget about me and let someone else ahead.
Love this place
My first time at Planet Fitness was amazing! The staff was friendly, the gym was clean, and the people who workout there was friendly. Thanks for an amazing experience, will be returning here again :)
Friendly staff and clean place.. evenings are crowded.. better to hit the gym in the morning or afternoon..
I just recently joined this year and so far I love it! The gym has everything I need. Friendly staff and always a clean environment!
Be careful with signing up with this Planet fitness Steeles Ave, North Scarborough, they never stop payments from you bank account and will renew membership without your consent and charge prior to the renewal due - signup date. Also that the staff at the front desk will give wrong information on any membership details. I even spoke with the manager and she is arguing for prior charges before the due date.
A big thank you to John ! He helped design a program for me and showed me how to use the machines during his fitness classes.
I have been a black card member so I go here and a few other locations. This location has terrible shower facilities either no hot water or broken shower equipment.
I was reluctant to join a gym, but seeing the variety of people there made me feel better about it, and Jordan assured me that they take the comfort of members very seriously. She explained the alarm and how it's used to stop intimidation.
After join the gym for couple of months, they still don't have the wifi as promised. And the shower place is always wet and slippery, although they put a sigh for attention, but I hope they actually do some work to physically prevent fall down happen.
Nice Gym
Rude staff, annual prices is only in fine print, not accurate reflection of prices
Love the burn, core & stretching sessions with John. He is always enthusiastic, inclusive & makes a point of knowing everyone's name. John demonstrates the routines well, provides good variety & tunes too. The sessions motivate me to attend & continue a healthy lifestyle. Planet Fitness Sarnia, please make sure to keep John happy so he never leaves.
Be mindful and careful when you are cancelling your membership. After a year of being with the gym I wasn't interested in continuing a membership. Going in to cancel itself was very painless, however the week after I cancelled I noticed that I was charged the annual membership fee. When I went in to discuss this I was told that two weeks notice to cancel was needed prior to stop the annual membership fee from being charged (a ruling I could not find on the Planet Fitness website). Just something to keep in mind if you want to get out after a year.
The Oxbury Planet Fitness location started to take money out of my bank account back in January & I have never stepped foot in a Planet Fitness location, much less signed up for a membership. I cordially contacted this location to notify them of the issue & to-date I have still not been reimbursed the money I'm owed. I have contacted them to follow up & the person I spoke to at the front desk was rude and dismissive.
I am very impressed by the cleaniness of the gym. But what impressed me most was the friendliness of the staff. I was picking up my wife last night and she was nowhere in sight. A staff member walked up to me and asked if I needed help. I didn't get his name, but he was so helpful. It is service we all want but is hard to come by. He offered to walk me through the gym looking for her. Eventually, I got a call from her from inside the locker room. No wonder I could find her. I thanked the staff member and he graciously thanked me and move on to help another guest. Bravo, Planet Fitness!!
Clean, tons of equipment and tvs. Good music and a nice environment to work out in for the price. Free weights often crowded and some times with some guys who think they r pretty great. Best time to go is early in day or later at nite. Right after work it's very busy
Always good. Always clean!
Its a great gym, the staff doesnt really care about keeping the space clean, as the rules are that everyone clean after themselves and wear mask but not many people take this seriously anymore !
The place is good , but the manager is real dumb , he is so senseless , he doesnot know how to talk to customers without reason he wants to cancel my membership , rest all the employees are good , but the MANAGER needs to be changed , i hope planet fitness will take a action towards this guy ,
Customer service could definately use some improvement. When you enter the gym, some staff are blatantly outright on their phones and don't even bother to greet you when you enter the gym. I am also not impressed how my classic membership mysteriously got upgraded to a Black card without my verbal consent.
I am so impressed with PF. The facility beats Goodlife by a landslide (modern, super clean, brand new machines), and the prices are MUCH more affordable.
Easily the best gym I've been to in Vancouver. Great staff , fantastic facilities and you cannot beat the prices.
Always a great place to be
Total scam - do not trust them with your information. They rack up charges on your account during a pandemic while they are CLOSED, without even sending you any notice. Just an email would have been nice. Then, in order to 'reactivate' your membership it costs $600+ now that they re-open. No thanks, never going back again.
Great gym
Great place to workout without the judgement. Great atmosphere.
Great atmosphere... great staff and great equipment
Add a few boxing bags to a suggestion
Visited the Sarnia gym tonight as a guest with my friend and the rep behind the counter (Brett) was very kind, courteous and professional. He greeted us when we arrived and made us feel welcomed. It was a nice experience at the end of a long day. Thanks Brett
worst fitness ,I was be a member ship since 2016.they was said only 44dollors and 11.13dollors per month.that is all fee.but in 2019 ,they charged my 44 dollors again.and said that is annul fee.and when i ask service can i get back,they said no.Never come. opaque charges
My fiance went in to cancel his account since they changed their policy. He wrote a letter to cancel and they both signed it, which is what PF requested. His contract ended last month and they are still taking money out of his account. They even changed their name to take money out of his account. So the letter was good enough a couple months ago and now it's not?? He still needs to go in and cancel AGAIN? Scam artists. Greatful Anytime Fitness doesn't discriminate..
I love it there it's the best fitness place I have been too.
I am disappointed with the run around for cancelling a membership. I should be able to call in or email, or even through my online account be able to cancel this membership. Especially during COVID I shouldn't be forced to come into the club in person just to cancel. I also should not have to pay postage and go through the process of mailing in my wishes to cancel the membership.
No sauna, no pool, just a basic gym
I went to get information about your gym earlier this week and didn't even make it to the front desk before I needed to leave. The moment I got through the front door I encountered a short girl with light brown hair screaming curse words. F*** this, f*** that, who touched my f***ing cord. She was yanking the electrical cord aggressively and smacking the vacuum hose off the floor. I can't believe in this economy anyone would be this unprofessional in the work place. The gym is an uncomfortable enough place for many women as is and I had hoped to find the advertised, "judgement free zone". Instead I was presented with childish behaviour and as such I do not intend on joining your gym. I hope you take the time to address this employees behaviour as it cost you a client.
Not a member but went with a day pass. All the main gym necessities available with a cheap rate
Only because I have not gone yet...lol will post again when I do! ????
Awesome gym! The ladies were very helpful, and extremely friendly! I've never seen this at a gym before, nor have I been confident going to a gym before! I enjoyed my work out and am looking forward to my next! Great job!
Been going to this gym for several years. Decent gym overall. Unfortunately i had to cancel my membership today due to you guys requiring proof of vaccination. Considering the vaccinec doesnt stop the spread of covid, it makes no sense. I was able to find a local gym who doesn't enforce such nonsense.
Great location, not a lot of people if you go early morning and amazing staff!
Friendly staff, very clean facility!
Clean spacious great workout
Nobody stares at you, judges you, and there are no meatheads there that make you feel like you don't belong. Everyone just comes in and does their own thing respectfully. Super clean facility also and the hydro masaage chairs are awesome!
Damn great
Great place
If I could Rate 0 star , I would do that. 4 member of their Team told for some charges that they said i will not get charged for those . I still got charged, Called back , still Their team member said you should have not got charged , asked me to email manager, No response for 10 days, called again, spoke to manager again , she said email again , emailed again , No response, called again , then some manager put me on hold for 20 mins by saying hold on for a min, i ended call and called back, Team member told me the manager i spoke to before cant come on the phone now , I asked then why she put me on hold , he had no answer, she purposely put me on hold as she don’t want to deal with it and ignore like everyone else. Then Finally manager replied without giving any explanation. I called to maanger to explain about their staff memebers word of mouth, He hung up while i was talking in very respectful manner, Round of applause to him, Literally noone want to listen to a simple complaint ,who hired him as a manager , I wonder ?
Dumb bells should not stop @ 75 lbs. More barbells would be helpful.
Admittedly I've never been to another Planet Fitness, I have been to other gyms, and this is my favourite by far. Super friendly, knowledgeable staff. It's rarely busy enough that you have to wait. I wish they had more upright bikes but …
Apparentlt open 24/7 does not mean open 24/7.
This is a great gym. There’s lots of space, friendly staff, respectful members, it’s clean and the price is unbeatable. Best gym in town.
Great place, very open and good equipment too. People coming there are very helpful as well. Overall a very good gym and its 24hrs so workout when u feel like.
Great workout facility with tanning, massage chairs and friendly staff
This location is fairly busy the one I go to. But it does have its quiet times it is also pretty clean and great customer service
They need more chest fly machines. They have a multitude of chest press, but only 1 machine for flies.
Donny on the check-in/service counter is awesome with balancing new inquiries, members checking in, and purchases being made all at once. Never flustered, never frustrated, and although masked, it was all done with a smile.
AMAZING
It's a spacious gym and affordable price for what you get. They follow all the Covid19 restriction and I feel safe when I work out. I got the black membership which includes the spa room with massage chairs and beds. Plenty of parking available.
I love Planet Fitness I recommend it to all machine are great it's clean and the prices are cheap
Absolute unorganized chaos. Run by a bunch of younger adults who really do not seem to care and allow many of the new rules to be broken daily. After booking an appointment Monday for the following day, show up to be told I did not have an appointment. Apparently the girl who scheduled it was new, but if this is the case why wasn't she being helped or trained to ensure she was doing it properly? I get up at 5:20am specifically to go to the gym. So after all the hassle of the new check in which took a good 10 minutes to be told that I had to leave since I 'did not have an appointment' will not sit well with me. No type of manager tried to step in to figure out what happened, no other real questions asked. Just 'nope, you don't have an appointment and we are at capacity'. I am not going to risk setting up appointments 4x a week to only hope they actually scheduled it. I follow the new rules and I'm the one who gets screwed in the end. For the sake of other people who continue to go there, I hope you figure this out for them.
Great price. Friendly staff. Very dirty wet floors in winter... staff refuse to enforce outdoor footwear policy.
"All new equipment and the staff are friendly and helpful. Great gym."
The male change room is horrible, the smell is disgusting. The shower is dirty, counter is full of water. Please, if you are management, before you reply to me, go check it yourself at weekdays around 7:00 pm. See if you are willing to take a shower there yourself after gym? The rest is actually not bad for the price of what you get. Follow up today at Sept 10,17. Thx for the management, the male change room condition has improved a lot. Before all that, I would not want to spend another second inside the change room. Now I can take my time to relax and shower. Big thumbs up.
Very clean and awesome for beginners like myself. Just dont fall to temptation of the pizza and bagels
The staff is friendly and welcoming!!! Very clean gym with lot's of equipment. Great place to workout!!!
I love this gym. They really are what they advertise. They are affordable, friendly and cater to the fitness needs of all different body types, fitness levels and ages. They are constantly cleaning and giving potential new clients tours. If you have any questions they are eager to help. I would like to remain a lifetime member here!
Had membership since it opened. Referred many people, was always a solid gym until they cut their hours with no explanation. There are multiple gyms for the same price or cheaper open 24/7 in East London, so I have recently cancelled my membership.
I love the gym itself, and love how cheap it is, but the front desk staff are so unfriendly and rude. A few are great, (older guy and women) but the younger guys are unprofessional. When you walk in they just stand there talking and dont even bother greeting you or even saying hi. it makes the environment feel uncomfortable.
Basic....
I came here to workout for the very first time a few weeks ago really late at night because I figured there wouldn’t be many people there. But to my surprise there was, and it was a little discouraging. I ended up talking with the guy at the counter, his name was Chris, and my name is Chris. I was wearing an old NWO shirt with a bandana because dressing like Hollywood Hogan is a real confidence booster and the chicks dig it y’know? And go figure! Chris at the counter likes wrestling too! He’s a huge fan of Chris Jericho, which is really cool but we all know Jericho couldn’t handle the HULKAMANIA B R O T H E R. After our chat I pumped some weights for a bit and felt like Mr. Nanny himself! Thanks for a pleasurable experience planet fitness, I appreciate it. And Chris if you are reading this just remember who was in Rocky III BROTHER.
Was good as always...
Kelsey (I think that's her name) is nice & helps out when you need it nice staff member
Great place to work out, helpful staff and clean facility.
My first experience at planet fitness was the worst because of the guy named RYANNN was giving me the worst customer service ever, and was also giving me attitude.
Good starter gym. It can get pretty busy during peak hours though. It's fine if you go at odd times though. Unforunately there are no benches, only smith machines.
The staff are friendly, there are usually a lot of cleaning supplies around, and there’s a good selection of machines. My only complaint is that it can take a long time for machines to be fixed. The two rowing machines have been out of order for at least a month now.
Go too Nappanee
Selling point of mastermind is the staff, knowledgeable and helpful. Downside pricing is on the higher end. The store could definitely be larger.
Good place to go for a cheap monthly subscription at 10 dollars plus tax. Quite good staff, some of them are cordial others tend to be passive. The machinery is good, and numerous but going there during weekends or weekdays in the evenings won't give you a chance to workout since it's full.
Super
Good gym for a small investment but hard to work out properly due the facts sometimes a small group of buddies take all the dumbbells and instead working out they are talking. For the price, there is no complains at all.
Awesome staff. Friendly service. Jess was really nice and helpful.
Except for the lack of classes, this is the best gym money can buy. No shortage of great equipment. Lots of room to do your own things. Highly recommend this gym.
Friendly staff and members, great prices on memberships, clean and convenient
(Translated) Good environment (Original) 环境不错
Terrific place. Very accommodating!
Literally the cleanest gym in Windsor!
Amazing place. Affordable, super clean, most staff are friendly!, machines are clean and brand new, hours are very very convenient, finally a fun gym in Windsor
Open 24/7 and friendly staff
Frindly staff,very clean and more than enough equipment
Not sure why I pay extra for the spa if every member is allowed to use it regardless of membership type. No equipment for compound movements or exercises.
Got in with a great promotion, usually very clean.
This gym is a great gym most staff are very friendly and won't bother you. but this one employee was not friendly and wouldn't let me in because my id pic looked a little different. I don't understand why you would get worked up honestly a very bad experience and through out my workout I was extremely upset. also i don't get how you can get worked up when you are only paid minimum wage
The Gym is great but you feel like you are on your own.. there isn’t many experienced coaches there
been to a couple planet fitness around the country, never been to such a clean gym on my tour. met the trainer john great guy and the front desk came to every answer i had to ask
Everything at planet fitness is clean and very easy to use alot of space everything u need at a gym nice showers scales trainers massage bed if u need a tan nice beds and stand up tanning all come with the membership!!!
I went into sign up for a new gym membership as I had a bad experience in GoodLife Fitness before. I has greeted by Johnathan who helped me get a membership he was extremely professional and very helpful. He's the best!
(Translated) Fitness equipment new and good looking (Original) 健身器械新和颜色好看
Great place to workout. If you are starting your fitness journey planet fitness is perfect. I agree that if you are a power builder this is not the place for you. For the rest of us it has many cardio machines, a great 30 min circuit, and many weight machines. Free weight selection is limited but to get yourself healthy they aren't totally needed. Pizza night.. Well it is up to you if you eat the pizza. Weight loss is calories in vs calories expended. If you eat pizza eat less later. Or just don't eat the pizza. It is currently a trend on YouTube to say planet fitness isn't the place to workout. The power builders gym isn't a comfortable place to go if you are starting your fitness journey. Forgot to add they are open 24 hours so you can get a pre work, or 3am, workout and shower before you go to work.
It's my gym. Great place. Never too busy
Different but good
No squat or power racks, no "heavy lifting" "lunk alarm" what a joke this place is
It's not a gimmick for just $25 a month you get = Unlimited gym access 24/7. Unlimited access to the spa area 24/7. 1 Free unlimited all you can eat pizza day & 1 free bagel morning as well. Between the all you can eat food, unlimited tanning & hydro massages you honestly don't even need to work out if you want because the free food pays for the membership itself ????????
I have confidence to work my gym exercise in this place. Nice staffs and provide necessary help. Staffs can maintain limit people to get into the place and keep the social distance.staffs also cleaned the equipment.