We have all the opinions of people who used the products and services of Esporta Fitness (Gym) in the area close to Niagara-on-the-Lake (Canada).
To this day the firm has a rating of 4.2 out of 5 and the score was based on 127 reviews.
You must have seen that it has an average rating is quite good, and it's founded on a very high number of reviews, so we may say that the score is very accurate. If people have bothered to value when they've done well, is that it works.
You know that we don't usually stop to put feddbacks when they are good and we usually do it only if we have had a problem or issue...
This Gym is classified in the category of Gym.
Very poor customer service, I had terminated my membership but had been charged for 8 months after that and received refund for only 4 months. I kept on asking the Sales Manager to cancel my membership but he didn't and I had to keep on calling and it was frustrating and waste of money.
My personal trainer, Alex, has been amazing!!!! I have a torn right meniscus and had surgery to repair two tears in my right rotator cuff. I have never felt better since these injuries. He has worked diligently on my muscles in these areas, yet keeping things even with the other side to keep things even. He pushes me harder every session and I cannot believe where I am now!!!! Thank you LA Fitness and especially thank you Alex K.!!!!
It's a rip-off. People do not clean the machines when they get off them
Great place. Our trainer Chris is awesome and James is a great guy too.
I pick things up and put them down...
I want the shake bar back.lol
Excellent gym for me. I give it 5 stars but the only bad thing is that I think they should be open 24 hours, some of us gotta work you know and it's hard to be able to train some days when we want to.
Don't like that the pool heater and jacuzzi break alot but it is nice here.
Complete facility from cardio machines, weight lifting, spinning, aerobic hall, pool, hot tub. Basket ball and sauna currently closed. Friendly staff, convenient hours, and clean gym. Only thing, it may get busy in evening.
Super nice but really expensive
Great customer service and great management super clean facility and equipment is always available
I have always had a great time here. Never have to wait for equipment if at all. Rates are reasonable
Very clean and easily accessible. Color scheme makes it very warm. Staff is friendly and supportive.
Folks are nice here
Pool room is under construction, so that couldn't be utilized. Staff is courteous and helpful. As a service member I move around frequently. Going to a place without any LA Fitness near by I was going to cancel my account, but Manny suggested I just freeze it until I get back to this area that way I wouldn't incur any additional sign up fees when I return or try to use an LA Fit in another location. That works out perfectly in my situation.
It was a warm and friendly atmosphere and it is now called Esporta
My husband and I are in our late 60’s and he is in good health, me, I use a walker and am disability impaired. I have chronic bursitis in both hips and am greatly overweight and can’t walk on land without pain..... WELL......we had several friends that told us what a great place the Niagara Falls, NY L A Fitness was with it's pool and boy were they CORRECT!,, The Facility is Well Maintained and also extremely Business yet Customer oriented and managed by a wonderful young man named Manni, and the Personal Trainer/checker up on your goals..Man named James (sorry I forgot your correct title) Anyway this is one top notch Facility Completely Handicap Accessible in every way. I was able to change, shower, use pool, hot tub, sauna, shower again, use bathroom (even had room for my wheelchair in there ) I noticed the one railing at the pool was a little lose on our tour by Manni and I mentioned it and he said he would get it tightened right away and sure enough by the time we joined and used the pool it was done, (most people including maintenance personnel would not have noticed it was a little lose but since I am very heavy I put all my weight on it to get in and out, I was smart, before we joined I made sure I could get up and down the steps into the pool ). As I said I am handicapped impaired with multiple things wrong and they even have lifts to go in the pool and hot tub if you can’t do steps I just can’t say enough good things about this particular facility, I was able to walk 24 laps of 25 yards each lap, which I used my phone to calculate after I got out of the pool and it amounted to almost 1/3 mile, and the fact there is no contract to sign it’s month to month and as they said they want to earn your respect to come back the next month, I want to go every day, My husband loved it too and we already have met about ten people we knew outside of the facility that they were there for the pool. Now it does have a ton of machines but I can’t use them at this point in time so I will leave that review for another person...hope to see you in the pool. Thanks..Dixie Patty 14174.
Very pricey gym. The fees are more than any other on the area. Equipment is the same as any other gym. The site did have a pool
I feel so welcomed there and the amenities are fantastic
New to this type of workout. Whew!!! Got to go thru it, to get to it!
By far my favorite gym. Although I do feel like la fitness ripped me off before they turned into an esporta, but it's whatever. I was spending about the same at crunch and I would say Id prefer this place over a crunch gym.
Picked up right where I left off 1yr ago felt great ????
Love Francine's yoga classes!????
Manny Alberta, the GM at LA Fitness is a great guy who does his best to make sure that everyone in attendance at that gym feels safe and is safe AND has a great experience. I really appreciate the time he takes to make the people who attend feel welcome. Same goes for all of the staff. Also, very VERY nice place, and I appreciate all of the people who clean the equipment so often. Loved it!
Im a colon cancer Survivor! Plus I have other issues related to being a Colon Cancer Survivor. I went to the NF location and couldn't workout. Why? The place was packed! My thinking was gyms had to follow certain rules. I have underlying issues related to being a Colon Cancer Survivor and if this location is gonna be packed l. Then I need to cancel my membership! I can't afford to get sick! This is not cool!
Meets all your needs to stay fit.
Nice club with nice facilities but the gym always reeks of weed. Lots of vaping and smoking in the locker room and courts. Nobody following mask mandate.
Everything you can ask for in a fitness center. You will be addicted and never want to leave once entering.
James, the director of personal training, tried to swindle my girlfriend into a year contract for personal training saying she could cancel after 6 months. when she got the contract it said nothing about that option and was clear it was a 12 month contract. She asked him to put something in writing about it and he would not, stating that he could lose his job if he modified the contract. Uhm, what? So how could he make it a 6 month deal in the first place then? He proceeded to refuse to cancel the contract and even went so far as to say my girlfriend has gained weight since she had been at the gym and needed the training. Unbelievably unprofessional and dishonest.
Nice gym with lots of equipment
Nice floor, good space, nice equipment, need to restock on weight clips
Good selection of strength exercises. The basketball court is small though, but it's better than nothing.
Super nice facilities, has everything you need, plus Tim, Corey, Manny, and Regan were super helpful and welcoming.
Awesome ????
(Translated) Complete and converted (Original) Completo y devertido
Motivated For sure!
Clean, awesome gym. Worth every penny.
Great gym. Always clean with lots of space to workout. The manager Manny is always super friendly and helpful. I've never seen him without a smile.
I’ve been very happy at this club- of all the gyms I’ve been apart of this clubs staff stands out as particularly helpful, friendly, and attentive.
Asst. Manager- Energetic keeps you motivated. He knows everyone by name or experience it makes you feel like part of a healthy happy community.????
I want to give thanks to Many the manager, he was very respectful and helpful, I did have a very great time there.
Lots of high school students ruining a good fitness center. Always leaving trash laying around and common areas and locker rooms constantly dirty. Half the machines are always “scheduled for maintenance” however never get fixed. Could do much better…
They are really taking great measures to ensure that the patrons are safe from the virus
Are patrons allowed to vape just like the staff in this facility? Maybe some managers should actually take some responsibility? Just a suggestion.
Friendly staff & instructors and always clean.
Great place, lots of room, lots of equipment and the personal training section is great, wish all of the gyms in this franchise had a PT section like the one here
Just signed up!! Really clean, friendly staff! Lots of equipment. I love the tires!!! Kids enjoyed the gym basketball!! Hot tub great!!!! Close to home!
Very clean facility, excellent staff, superb equipment. The personal training option is also quite effective.
I have been a member for 7+ years. I love this gym The General Manager, Manny is amazing. He is extremely helpful and friendly. He is always accessible and welcomes your concerns with an attentive attitude. The Operations Manager, Tim, is also very good. They run a tight but friendly ship. I have had 3 bouts of cancer, surgeries, treatments, etc. I have had to freeze my membership several times. Manny has always provided compassionate help in this area. Can't say enough about this gym. I have been to other LA Fitness gyms but none are as good as this one.
Nice Gym, pool, sauna, workout area, but there is a sighn "keep your cellphone wallet and all valuables with you, because of recent theft
Great gym, Manny the general manager gave me a tour of the facility, it's a lot bigger than it looks from outside. Has a pool and basketball court too. A great selection of cardio equipment as well as free weights and machines. The facility management is on point with cleaning. Very friendly environment, don't feel pressured, everyone kinda does their own thing.
Good place to workout but needs to be open later in the day.
Friendly staff, but they haven't had the pool heater fixed or hot tub or sauna fixed in a while. other than that good friendly environment
Excellent experience . I expect and appreciate a clean facility. I get both
I just joined LA Fitness 2 weeks ago. I was impressed with the layout and variety of weights, machines and classes. The staff is friendly. The gym isnt packed, your not waiting fot your turn. I go at different times, 5:30am, or 5pm or 8pm different days and still dont have to wait. The gym is very clean as well.
Empty at 6am
Pool and spa is very rarely opened! Classes are often canceled even though it says it’s opened on the app.
LA Fitness is the best all around gym. I have a nationwide membership and it's totally worth it.
(Translated) Very clean, organized, they have Daycare. The staff very helpful (Original) Muy limpio, organizado, tienen Daycare. El personal muy servicial
Good job
I was sincerely impressed by customer service I received today when I purchased a membership to this fabulous gym for a loved one. "Manny" went above and beyond to provide me with the utmost professional customer care; as a customer, I felt appreciated, heard and honored that my loved one will now be a part of the growing and health-motivated LA Fitness Family.
Based solely on gym equipment and not staff. It's good and very nice sauna.
I'm not a member but it's a nice looking place
My only complaint are the gyms hours. For the $30 a month cost their hours arent great at all, they don't like to stay open long. Only 8am-6pm On Saturdays & Sundays it's not ideal for my schedule since I work weekends. 9am-5pm typically and would like to still workout on weekends but can't squeez in a good workout by the time I would have to drive there and back home and get ready before work and same thing after work just not enough time.
Great place of work out very nice swimming pool very clean
This place will rip you off unabashedly. I called and stopped by several times to cancel and yet everytime there was no available to help me. I never received a call back when promised. Finally (after 4 days) when I was able to speak with the manager, Manny, he said he would cancel my membership and send over the confirmation within the hour. That obviously did not happen. I received it the next day, fine not a big deal. But did I receive my refund? Nope. And I check my credit card statement today to find another charge from them. It's been 2 weeks since I cancelled. So typical of these places. But I've learned my lesson and I hope you think twice before joining.
Love this for my everyday gym
Fairly clean gym.
Amazing atmosphere
The gym is a joke when it opened it didn't even have WiFi and the hours were okay now they've cut them, they don't show up when they're supposed to open and sometimes it opens hours late because the employee overslept etc They finally have WiFi. The kids club is another issue they're only open when adults are actually working so they can't use the gym and they might open a few hours on the weekend but that's no help. The one day that should be a family day Sunday they don't have any kids Club's hours. If I could give this 0 stars I would basically only have a membership because of the deal I got and there really isn't any better gym in this area. I've dealt with management there and they're only worried about commission and selling rates. Everyone pays different fees andeveryone has different pricing their is no customer loyalty what's so ever. I would have to say if all LA fitnesses are run like this it's a gym that's not going to be around much longer. Hopefully as I see some of the other comments here maybe management will be replaced eventually and actually get the gym running the way it should be.
Nice, clean, good air , and the GM was respectful
Great place, great facilities and people. They're like a second home
Great gym, def an easy place to get a great workout in
Always dead there. I love it
The equipment is maintained and the free weights are free. The showers and relatively clean along with the locker room. The hours tobthe gym are short 10m-th 9f 6ss.
Love the staff and environment. Very clean
This facility is top notch. That being said, the staff are not. First there is this kid named Matthew who works the front desk. As I was on the stair machines, I watched him for almost 30 minutes sit with his back to the front door, eating pizza and drinking pop on the job. I work in retail and we would be fired immediately if we ever ignored customers or ate In front of them like that. Secondly there is manni, he’s a high energy, funny guy but he’s also a liar and doesn’t take anything seriously other than getting people to pay for memberships. The prices for everyone vary and they try hard to scam you. Lastly there is the head of personal training. He tries very hard to force you to make a decision on spending over $200 a month in 10 min. When you refuse to make the decision there and then his whole attitude changes.
Great quality gym with a very positive environment, great equipment; very clean and neat. I loved the separate sections for all of the different work out trainings. 10/10 recommend!
Staff are great and very welcoming. Very spacious and always clean.
Miserable staff, over priced. Joined catalyst couldn’t be happier.
First time there and being from out of town... . it felt like it was my own home town gym great staff very friendly and manny who checked me in was so cool and down to earth if you are.ever in town here please please stop by here and give it a try ...stay classy :)
Excellent Fitness.gyum
The staff are awesome and committed
GREAT! If you MAKE IT TO "65!!!" Everything is FREE! THE PEOPLE ARE REALLY GOOD PEOPLE. MONTE.
Great place to work out. Absolutely great place!!!!
Very good gym i think its the best gym to go to
Would not recommend
The nicest gym I have been to ...very much enjoy sauna and jacuzzi after every workout ???? stuff is very friendly and people is very nice !
The facilities are great. The employees are equally great
Huge place. Great equipment. Could be cleaner and some of the cardio machines have been broken for months
Loved it
Staff changes over frequently so there is no sense of ownership of the facility, which shows in the lack of awareness of machines in need of repair. Cleaning staff does a great job, except that paper towels are frequently empty, so machines don't get cleaned by users
In town for the day and really needed to hit the gym. Manny (GM) greeted me at the door and was more than helpful. I will definitely be back to work out at this location next time I’m in town and would highly recommend to anyone in the are. Thanks again, Manny.
They close at 9 pm on Friday. But they’ll lock the doors at 8:15. Management needs to get this situated or notify their members.
Nice pool
Love this LA fitness, not as busy as the other locations!
If you are looking for an LA Fitness that is not over-crowded, this is your gym!! Friendly staff and clean bathrooms a huge plus.
Excellent and I had a great personal training session
Fun
This gym is absolutely horrendous. The men's bathroom should not smell like stale broccoli and sweat first thing in the morning. This mysterious "brown" stain has been in this spot for months (ever since gyms reopened).. so you can imagine why the bathroom is the way it is. Fix it.
Nice gym
FULL service Gym
Great place! Just glad to be back
I've a mememefor a few years now and can't say a bad word about the place. The staff is polite and the equipment is kept clean. And when I wanted to enroll a friend of mine, the manager named Mani was a huge help and gave him a good deal.
My whole family has a membership and daughter loves it here she loves to mermaid swim in the pool.
This is a great location! New manager is super nice and professional! Ask for Xavier or Regan! They are both managers at that location and are great!! Super clean friendly and well maintained! They have turf for functional training!! Check it out if your in Niagara Falls NY!!
I just swapped from crunch and the transition was absolutely cake. Tyler threw me every discount he could and Dave gave me and my friend some sound advice. I can’t wait for my PT appointment and to throw down in their boxing gym ???????? Absolutely recommend. Especially since they don’t dig you into multiple annual fees.
It was ok. I like the Sheridan location better
Excellent gym to work out! Very big and a lot of space and if your looking for a trainer Manny- GM. is the guy to go to, he is such a nice guy and if you need help with anything he goes above and beyond to help or at least try. I recommend him definitely if your looking for trainer to achieve your goals.
My second home
Friendly staff, respectful members, everyone does their part. ????????
I enjoy coming in and hitting the heavy bag. The room is most of the time empty or few people in it. I feel safe to workout during this pandemic.
I was visiting Niagra Falls for a few days and was looking forward to a workout. Manny and the crew at LA Fitness went above and beyond. They made me feel like I was in my hometown working out with friends and family. Manny's commitment and passion for his role at LA Fitness shines through. Thank you LA Fitness Niagara Falls for being my home away from home.
Just got a membership for me and my wife. The place was really clean and pretty, so many great machines and amenities. Manny was our sales rep and he was a blast, not to mention gave us the best offers and rates possible. My favorite part is the unlimited guest passes. Very excited to get fit with my wife and whatever family and friends we would like to have tag along. ????♀️????️♀️????♀️????♀️????❤
Just joined about a month ago. Great gym with lots of equipment and space.
Good gym..everything you need. Not too crowded even during high volume.
Very clean
The staff and facility were amazing. Manny, whom I assume is the manager, was extremely helpful and knowledgeable. The equipment variety was amazing and the machines were beyond clean and well maintained . I am excited to return upon my next visit to the falls.
Honestly, This is everything a gym should be during a pandemic, they give you cleaner that you can wipe down equipment with, they have good social distancing guidelines, its clean, what more can you ask for? The only thing thats a bummer is that the basketball court is closed and the hours are meh
Hours suck
Great managers. Not so busy
I love this facility and the staff. We started four months ago, I set goals and crushed them. I don't need to wait for machines because they have a ton of anything you need. Their cleaning and maintenance staff keeps the place cleaner than any other gym I've ever been to. The daycare option is perfect for me and the staff are all certified and great with the kids as well as a clean and safe environment for the kids. Then there's Manny... He's the General Sales Manager there. He has more energy than most people I have met and is always there greeting people and putting his personal touch on the place. He has made us comfortable and happy with our membership there and resolved anything we came to him with when we were getting used to the place. I can't say enough good about Manny and the rest of the crew. There may be cheaper alternatives out there but I would rather be well cared for, have a spotless facility, a safe kid and more space than they need for my workouts.
Sales team has no idea how to treat customers. Manager is extremely rude and does not even know his own pricing. I love the gym but the way they treat you is not worth it. I wish they'd get rid of the manager and hire serious experienced workers, not young cheap college students.
Very nice place to go. Work out, swim etc. People are treated equal there.
Gym areas is well kept but the locker rooms need better attention. Lockers are mostly dirty because people put their dirty wet footwear in them and don't clean them when they are done!
Good service
Staff doesn't enforce mask wearing so nobody cares!
Get your workout fitness on
Club is spotless and has all of the equipment you need. Manny, the general manager, is a super nice guy and will take good care of you. Would highly recommend this club to anybody needing a gym in the area.
I’ve been a member of L.A. for 3+ years, 2 years at the Niagara Falls location and a few at the Amherst location. The Niagara Falls location is far better by a landslide. The gym is cleaner, the staff is nicer and they will always be willing to help! Manny is the best go see him for anything you need !
Great place for long and/or short workouts. Bathrooms and showers are extremely clean and pleasant.
The facility is great (+5); but, the people in it are not (-4). A few patrons, and one worker, used to vent their logarhea on me. Also, sometimes patrons refuse to share the basketball court unless I complain to the manager.
Its a good gym, pretty quiet, pretty clean and well maintained.
This location don’t care about the member I had many issues with payments and every time I called or went there they says we gonna help you but they don’t. I sent many emails and left many messages and they don’t care. I quite the gym after 4 months.
My experience at the gym is great however the hours are an inconvenience it could be a little later during the summer and on weekends but my overall experience is great????
Managers and all staff is really nice. They are ready to help if you asked. Facility is really clean. Mr. Manny always helpful.
Phone was stolen. Person put his sweaty gym shorts on water fountains in mens lock room. Next day i see people drinking from them i dont know if they were cleaned. U know the metal part where the water comes out from.
Love this gym , its always clean and i never have to wait to use any of the weights or equipment there's more than enough.
General Manager Manny is extremely helpful at this location. Manny is the best in customer service.
It's 6 am and the gym is still not open when it's suppose to at 5am. Unacceptable management should be held more responsible.
Friendly.staff, good equipment
Judgement free upbeat
Love this gym! My guy Manny always takes care of me. He is the face of la fitness Niagara falls, NY
Decent place, not super clean. Cycle bikes and audio equipment breaks and it's broke for months before it's repaired. Can't keep staff kinda like flavor of the month.
Pricey for a gym membership
It gets worse every day.
I love that they have a sauna and a pool . It's clean with plenty of equipment and free weights. Only issue is they have 5 stair climbers and lucky if 2 are working at a time
I recently was considering to join a health club for my health needs. Went to Niagara. Falls club and was greeted by Manny, who turned out to be the manager. He was very welcoming and very accommodating to help me with what I would need.I will definitely be joining this club
Awesome whirlpool
Winter hours turned into summer hours.... Hours of operation- suck. For people with kids, 9-5 job, and family responsibilities it is a challenge to get a workout or swim in before closing.
I have no complaints, the facilities are nice and clean and the rates are fair
Nice gym for a good rate. My only gripe is I wish the would clean the insides of the lockers. They get pretty bad in the winter
Nice place to workout friendly staff
Clean and safe, just wish sauna, jacuzzi and water was open
Everyone that works at LA Fitness is very kind and genuine. I always feel welcome when I walk into the gym, always a smile and a genuine hello. The environment the staff has established is something that is very important to me. Manny has been very helpful many times in helping me set up guest passes for my friends and really pushes the extra mile to enhance their experience. That says a lot considering it’s only a guest pass. I’ve been to quite a few gyms, and this LA Fitness is simply the best!
Employee tried fighting me. He kept following around trying to fight me every time I came to workout. So I quit and went to another gym. I hope everyone and especially that employee sees this review because it's true. The fact they still kept him employed after is low. I wouldn't be surprised if this guy saw this review and tried to come fight me again. He's crazy I think he's has anger issues.
Great clean fitness facility.
Clean facility, great way to start your morning or end your night. Staff friendly.
I was recently visiting my hometown in Niagara Falls, NY, for the holidays. A friend offered me a guest pass to LA fitness which allowed me to work out for up to two weeks free during my visit. I met the general manager, Manny Abeyta, ... Great guy! He allowed me full use of all the facilities, with no hassles. ( He couldn't have been nicer!). I have several family members and friends who work out at this LA fitness center, and all of them have spoken highly of it. The facilities were top notch! It included all of the essential weight machines, free weights, and cardio machines that you would expect at a high level fitness center. In addition, they also had a large room containing several boxing heavy bags and a large space for yoga and/or exercise classes; a basketball court, a swimming pool and a jacuzzi. The men's locker room was spacious and very well maintained. It included multiple lockers, a Sauna, and multiple showers. I've worked out in many gyms in Niagara Falls throughout my lifetime and I'd say that this one is easily the most impressive one I've used! I was grateful for the opportunity to work out here and pleased that there were enough machines to avoid any long wait. I give it 5 stars ... Sincerely, Joseph M. Marra, MD
I like it there , plenty of equiptment , respectful staff , and a clean facility .
Great club , professional trainers
Management needs to manage. I like the group classes but when the instructor has to bring in their own equipment? Really? Also, it's disturbing that spin bikes are being reserved by people who aren't even in the building. Friends of friends seem to take over the studio and claim bikes before participants even arrive. Unfair. Weights are not reracked and no one cares. Thanks to all those over stimulated weight lifters who leave 200 lbs plus on those machines, I get a workout taking them off. Sloppy and low class clients. Bathrooms are messy and 1 toliet didn't work for 3 months. Considering leaving.
This gym is ????????....
I'd definitely give this gym a better rating if it weren't for the shorter hours during the winter months. Why would people want to be in the gym later at night during the summer???? This is very disappointing.
GM, Manny is the warmest and most hospitable and attending manager. The facility is spacious, tidy and not crowded during peak time. I HIGHLY recommend this LA Fitness location if you are looking for a place for life changing journey.
Feel the burn!
Great customer service! Just moved to the Buffalo area and I was trying to find a gym. I heard about La Fitness and decided to give them a call. I was greeted with the run down of everything the gym has to offer a long with the great perks you get for becoming a first time member. I worked with Many throughout my process. In the end Many made me feel as though La Fitness has your absolute best interest in mind. Would recommend this Gym to anyone in the Niagara Falls area.
Very friendly and helpful management staff! Plenty of options for individual exercise sessions or classes. Also has a pool, and is one of if not the only gym in the area that does!!
Awseome. Clean. Friendly. Best gym in town.
Great gym, we have tried Yoga and spinning classes so far. The instructors are just amazing. Wonderful, friendly staff. Clean facilities.
Great place to workout. They have a very friendly staff and the manager (Manny) is fantastic. Excellent people skills and great customer service. Definitely a great place to workout if you are in the area.