Reviews of Royal City Health and Manual Therapy Inc (Gym)

Rob F

Usually pretty good. Had an appointment get canceled oncr and no option to rebook. Not even a month from then. Unacceptable

Melissa Brown

The team at Royal City Health and Manual therapy are the best. I’ve seen a few different Physios and massage therapists over the last 6 years, each one was professional and well trained. I’ve been seeing my favourite RMT monthly for treatment of chronic headaches (and everything else I have done to injure myself) for 5 years and I would be lost without her. The office staff is super friendly and everything is clean and well maintained.

Sharon Chang

I had my first appointment with Ernesto today and he is MAGICAL. Super professional and knowledgeable, I had my car accident a month ago and the neck pain has been bothering me for a month, after his treatment (in the morning), for the first time in a month, I have no neck pain nor headache after work. Highly recommend, he is just awesome. :)

J A

Been getting treatments here since 2018. I haven't had a single negative experience. Jeanie and Victor have been amazing and I am so thankful for their work. They have set great safety guidelines and ALWAYS are checking temperatures to insure the safety of their clients. I am a healthcare worker and I haven't been refused treatment at this clinic. This clinic works with a lot of senior clients and it is understandable for them to refuse service for people like me if we happen to work in COVID19 ICU wards or the ER.

Cosmin Dancau

I had a meniscus injury and I needed physiotherapy for over 6 months. Great location and good services. Isn’t the fanciest place but the people here are doing their job. My physiotherapist is Mandeep and he helped me recover very well. He provided me with very professional treatment when I thought that I will not be able to walk again without excruciating sharp paint in my knee. I can now.

Lorelei Lambert

3 people I’ve been getting massage and physio since my car accident.. 1. Ernesto Coelho for about one year and he is amazing!! He takes the time to educate you and find the exact places that are causing the pain. He has been an integral part of my healing process to date. You can tell that he is passionate about helping people. I highly suggest Ernesto to anyone!! 2. Rebecca Watson- she’s awesome too!! She’s super pleasant and really cares. She makes me feel comfortable and has been helping to improve my neck. 3. Promod - for physio he’s guided me to exercises that relieve my constant pain. He always listens and works hard to help improve my mobility in neck. 4. All the receptionist girls- thank you! Your always smiling and pleasant! Even at 7am in the morning;) thanks Loyal customer Lorelei Lambert

Paul Wansink

I have been seeing Mikey for a couple years now!! His experience has helped me survive the major restoration of our house. He can find my muscle tensions and problems without any prompting. All of the staff there are great! It's great to walk out with a spring in my step and ready for more work. I highly recommend this Clinic!!!

Jagmeet Kambo

Ernesto was very welcoming and took the time to understand the issue before proceeding with the treatment. His explanations of how the muscles interact were appreciated. Moving forward, I feel confident in the steps I need to take to prevent future injuries.

Ryan “FlipSide” Ruttan

I've been going here for a quite a while now and decided to make sure everyone knows that this is the place to go! Every single time I have an appointment they call to let me know so I don't forget, the reminder is priceless for me (I forget to write down appointments). As someone who has a fairly serious spinal issue I need a place I can rely on. Out of the 9 or so places I've used in the past this one is the best I've ever had. Super friendly staff, always very professional, great location with tons of parking and I'll never leave them. Don't waste your time looking at other options when this one is so good.

Bounty Coop

I have been using the services of Physiotherapists and Massages therapists at Royal City Health for a number of years now and have found each and every one of them to be professional, helpful and fun to work with! Mikey has been very patient with me and is a great massage therapist helping me to manage my pain. Nick is a great physio and Sanjev before him was great! Thank you Rick and Jeannie and the recpetion staff for creating such a welcoming atmostphere and for gathering such a good group of individuals together in one place. Nancy Rose

Pardeep Singh

Mikey has been my RMT for years and I couldn't recommend him enough! So knowledgeable and professional, and also has been able to treat my injuries every time I've come in. I've also had physiotherapy done here and it was a great experience. They gave me honest and thorough treatment.

Susanna Mariotti

I've been seeing Davina for massage therapy for many years and I simply can't say enough about her. She is professional, knowledgeable and personable, making you feel at ease the minute she enters the room. She always gives you the right advice and really care about your well-being. I will keep recommending Davina to friends and co-workers. Even the receptionists are very helpful and attentive, in particular Sheena, always trying her best to accommodate my schedule.

Eric Lindholm

The staff at Royal City Manual therapy are helpful and courteous towards the people visiting them for recovery and treatment. The receptionists work around your schedule and not their schedule , taking away any inconvenience it may cause in your busy day. I found Nick especially professional when it came to sharing knowledge about the injury and finding the most comfortable way to deal with it. Never pushing you too hard to re-injure yourself , like the other clinics do , they are always checking to see if your comfortable. ( two thumbs up ) I'm not just saying this after twisting a limb , I actually do extremely hard labor for a living , and I am constantly suffering from severe injuries. I have been to about 5 physio therapy clinics in the past few years and found this one the most effective and professional set up i have ever been to, and will definitely make this my future choice when needed. I also notice that they have a walk in massage therapy as well , I'm surly going to come back even when my claim at wcb is over ! Nils Eric Lindholm

Lindsey bat Joseph

When I went for my 1st appt., I couldn't move my hip. On a scale of 1-10, my pain was 15. After just one session Mandeep had me mobile and the pain was down to a 2. Three visits later, my hip is fully mobile and pain free. Mandeep is a miracle worker!

J Grewal

Very polite staff and nice waiting area. They offer lots of options for therapy and understand if you want to switch to another therapist during your treatment. There is free parking too. Only thing I found I don't really like is the open area where the physical therapy takes place does not offer alot of privacy.

Sunny Randhawa

Been going here for years and during COVID they have really kept up making me feel safe. Thank you team keep up the good work!

Jacquelyn Son

I went to see Ernesto Coelho and he was awesome! Super professional and helpful. I was very relaxed after my session. He was attentive to my problem areas and made sure I was comfortable. Highly recommend going to see Ernesto if you want a good RMT session!!!

maevah

I went here a couple of times. It was primarily for physio but I did try some of their other services. The staff was definitely nice, but I didn't get a sense that the people providing the services were that knowledgeable. The physio didn't know what was wrong with me and ultimately I saw better results working with a personal trainer at the gym. The chiro didn't really care to maximize our time and sent me home after 5 minutes into a 30 minutes followup session. The nutritionist also didn't provide me with a lot of guidance. She said she doesn't help with meal planning and that I should make my water more fun. Overall I feel like I wasted time and money here and I won't be back. The worst was $180 that wasn't covered for unhelpful nutritional advice.

Cookshack Cuisinista and then some

This massage establishment is bright and cheery with wonderful reception staff. My personal experience has been with Ernesto, a wonderful young RMT who has given my aging body some new life with the techniques he administers. I have greater range of motion than I have had in years and will continue to be his patient! If you are looking for an amazing RMT, look no further!

Doc Parker

I assume staff are competent, but MT I saw has since left. (She was excellent).HanleICBC claims well. Still trying to charge for same day cancelations, even in this time of Covid, which is a bit bogus.

Doug Wournell

I want to commend Royal City Health & Manual Therapy for their professionalism during my visit. They clearly advertise their COVID policies and when I was there they strictly followed them. I felt safe and I was most appreciative that I could still get my much needed treatment and not have to endure months of pain waiting for COVID to end. Thank you!

Leilani Hernandez

I brought my son in for physio, his complaint was his legs tightening of muscles. He plays basketball a lot and all those strenuous exercise. After his initial visit - he said as if Nic his physio therapist knew him for a long time. Very knowledgeable, he did not spend a lot of time finding the area where pain originated and right on he offered some tips and exercise on how to loosen up the tight muscle. Very warm and no hesitation of giving the best service beyond our expectations. My son can't wait for his next session with Nic. And will never hesitate or second thought in recommending Royal City Health and Manual Therapy to my friends, family and assocites! Thank you very much.

Sammy Chan

I got an accident in June this year. The location of Royal City Health and Manual Therapy was convenient for me. There were sufficient parking spots in the mall as well. My last session of massage therapy was done in the last week. Also, the last session of physiotherapy was finished in September. After those treatments, I now feel much better than the start. Thanks to my therapists Ernesto and Nicolas. They both worked very professional and did a great job for me. Moreover, all staff at the front desk were really helpful and polite.

christina ws chow

I am currently seeing Nick for Physiotherapy services. I am impressed at his thoroughness when assessing me, broad range of techniques to try and help me and willingness to work with and listen to my needs and problems. He's been wonderful and I would HIGHLY recommend his services! My only wish is that this clinic would move to online appointment booking as it would make it a lot easier for me than calling and going through dates verbally with the receptionist (even though she is very nice).

Deanna Grossi

Ernesto is AWESOME!!! I'm so grateful!! I love that his massage also includes active rehab which is so important! Ernesto is very professional, very knowledgeable as well as personable. He knows how to make you feel comfortable and break things down so that you understand. He's very thorough on what he does and I enjoy the humor as well! I would highly recommend Ernesto to anyone! Thanks Ernesto for brightening my days and helping me reach that peace my body deserves!

Kathy Lynn

The clinic offers professional service that is personalized and friendly. I also appreciate that they are always on time and good about sending me a reminder of upcoming appointments.

Imtiaz {Taz} Visram

5*. If there was 10* Davina would get that! I've been going to this therapy location for few years now, started when they were located on 10th/6th. Initially I had therapist Julia, however she was off on maternity leave(congrats btw) so I was assigned with Davina. Wow! She is awesome! I was scheduled for surgery and she wrote a letter to my surgeon asking if after my surgery I could still continue getting treatment or it would cause an issue. My surgeon cleared me, but she was really surprised that the therapist took the extra time and was actually concerned about my well being ???? I've had couple of issues, with my ribs being popped out and had my rotator cuff messed up. In both cases she right away diagnosed the issue and recommended I seek medical attention from my family doc. She also recommended I see chiropractor (seen one the chiropractor at their location and he was also awesome too). I have regular appointments and she always listens to my concerns and needs and works with me explaining which and how to do stretches to prevent any more damage. I'm very happy with the service they provide, my only wish is they would have more people like Davina as she gets booked fast and one needs to book months in advance. If there was a cloning machine, she should be cloned! Thank you for your ongoing support and treatment on regular basis. Thank you again!

Oscar Ho

Doctor referred Royal City Health and Manual Therapy for my treatment after a MVA. Every one of the staffs I have encounter here are very professional and friendly. Thank you, Mandeep, Davina, Jimmy, Nick, Raj, Janelle, Megan and the rest of the team. Recently I am back for more massage therapy. This time I am working with Ernesto. He has been a great help in managing my pains and injury. His professionalism is one of the best I have ever experienced. Not only his treatments target the right places, he also explains the anatomy and physiology behind my pains.

Douglas Kerr

This location won't accept frontline healthcare workers who care for Covid-19 patients, then go so far as to tag their negative reviews as spam and accuse them of damaging their business. Classy! Other Physiotherapists have said that this behaviour is completely unacceptable. It's a shame that this business doesn't support the people who are risking their lives by caring for our loved ones in this time of need and uncertainty. Enjoy another "business damaging" 1-star review. You've earned it!

Annette Burnham

I have been a patient of Rick Tkach's for almost 10 years. I was introduced to him by my daughter, Michelle, who was part of the SFU rowing team. At the time he looked after the entire rowing team. They all loved him. I felt privileged that Rick accepted me as a patient as I thought he was too busy, but he will always go the extra mile for anyone in need. I see him at least 1-2 times per month and he keeps me in good shape. He is awesome at total body stretches, not comfortable mind you, but worth it! He is a natural and seems to be able to get right to the root of the problem. He is knowledgeable about many worldly things, so not only does good deep massages but one also benefits from interesting and informative discussions! I also see Nick, the physio for the past 4 or more years as well as others before him. Nick is a very enthusiastic physiotherapist. He is very thorough in his assessments and always has the latest new tricks up his sleeve. He comes up with very good exercises to cure the injury. He too seems like a natural in what he does! (plantar faciitis and rotator cuff injuries especially!) I usually try to combine Rick and Nick on the same day. The girls in reception ( Joniel, Maria, and Raj to name a few), are amazing at coordinating things to make it all work. They also call or email the day before to make sure it is all confirmed and a good reminder. In fact, everyone at the office maintain a very professional approach and try to be as helpful as possible. (from the very young to the very old) Jeanie, is a very professional and competent overall office manager! She is a multi skilled individual, athletic herself and sets a great example for everyone there. She is never too busy to say "hello and how are you". As I do my exercises I can see how well everyone works together in a relaxed environment. The clinic is spacious and bright and they have the latest up to date equipment to help with every kind of injury. As a health care professional myself, I highly recommend Royal City Health and Manual therapy. BTW, parking is plentiful (free), location easy to find and convenient to be able to do some shopping as well!

Devon Woods

When I hurt my shoulder, Deepika Sawant was great for helping me recover. She diagnosed the problem quickly, and worked with me on finding the best set of stretches, exercises, and treatments to recover for work. Everyone was very helpful and understanding as we worked through work claims and everything. Definitely recommend.

Amandeep Sanghera

I have been a client here initially for MVA related injuries and received excellent treatment all around. My therapists have been considerate, courteous, patient, professional and clear in terms of why certain types of treatment were performed. During the pandemic, when they opened up to provide in person treatment, I have been fully apprised of safety protocols before going to the clinic and know fully what to expect. My well-being and safety is evident from before I walk into the door. Upon entering, I am to sanitize and complete Covid related forms and I’m seated with appropriate partitioning from other patients. Once in the treatment room masks are Worn at all times and I have absolutely no concerns that the staff at the clinic are well versed in what is required of them so that their and their patients’ health and Covid related concerns are held paramount. I wholeheartedly recommend the clinic and am not at all surprised that they have been voted #1 in New West many times over. Keep up the good work !

Yana Goncharenko

I'm lucky to find Ernesto because he is very professional massage therapist and a great person the same time. He knows what and how to do to make me feel better and better. I would definitely recommend him to everyone who is searching for such excellent service. Thanks Ernesto for my fast recovery and happy mood after our sessions.

Bradley Bonnell

Was very happy with the quality of service given to me by Ernesto. He really helped the pains in my neck and back. He really did a great job and I would recommend him to anyone that I know. Thank you Ernesto.

xiaui borromeo

Very friendly staff, the reminder options are great (i prefer emails). I like them following up on me, compared to other clinics that doesn't care. The reception area is clean, bright and welcoming, I like that they always have fresh flowers to stare on while waiting. My RMTs and PT are very professional. Ernesto is like the human "dry needle", he knows exactly where the pain points are, he is very knowledgeable and educates me how to manage my neck and back pains. Davina is like healer of pains though it's hard to book her, she's always fully booked. Promod makes sure I am comfortable, and encourage me to do home exercise and he tracks my progress. The clinic is in great location also. Parking will never be a problem and you can browse on shops after relaxation.

Taz Visram

Davina you rock! You're my superstar! During these hard times with COVID-19, its very selfish of someone complaining about not being treated due them being possible exposed to corona virus. I do understand everyone needs services, but at what cost? We all need to listen to Dr Bonny Henry and avoid large gathering. One person being treated which could technically expose the whole clinic patients, staff. If there was a way to do appointments virtually, then take that option, obliviously, one can't do message, but there are other options, like getting one of those massage guns, the therapist could show you how to use it correctly or have someone within your bubble assist you. I've been going to this therapy location for few years now, started when they were located on 10th/6th. Initially I had therapist Julia, however she was off on maternity leave(congrats btw) so I was assigned with Davina. Wow! Davina is awesome! Few years ago, I was scheduled for surgery and she wrote a letter to my surgeon asking if after my surgery I could still continue getting treatment or it would cause an issue. My surgeon cleared me for continued therapy, she was really surprised that the therapist took the extra time and was actually concerned about my well being ???? I've had few issues, with my ribs being popped out and had my rotator cuff messed up. In both cases she right away diagnosed the issue and recommended I seek medical attention from my family doc. She also recommended I see chiropractor (seen one the chiropractor at their location and he was also awesome too). I'm avid cyclist, which makes my quads, hamstrings, calves etc. getting sore regularly. Davina has helped me through my journey in riding by correcting my form, by showing me few stretches' which allows me to cycle more. She also concentrate on those muscle groups to lessen the soreness or pain which has been caused by riding. I have regular appointments and she always listens to my concerns and needs and works with me explaining which and how to do stretches to prevent any more damage. She has shown me some stretches' to do at home to maintain my issues I'm very happy with the service they provide, my first wish is if they could have more people like Davina as she gets booked fast. If there was a cloning machine, she should be cloned! My second wish is to have a system like other clinics which allows patients to book on line directly maybe to "X" number of appointments. All our life's are busy especially during COVID-19. At the present time, we can only book up 2 months ahead...there has been times when I have missed the opportunity to attend as either I had to cancel or the all the appointments were booked...if I can book ahead up to year that would be great! Thank you for your ongoing support and treatment on regular basis. Don't worry about "one person" who is selfish by wanting to get treatment but exposing others...last time I checked health care workers get in that business to assist people! Most health care workers are awesome and I personally thank you for all you are doing to keep everyone safe Thank you for all your services keep up the good work and god bless Davina & staff at the clinic, Thank you again! ????

Raghu Bans

Very friendly staff, and very helpful. I recommend any one to visit. Great location.

The Muirs

We have both been very pleased with the service at Royal City Health. We have utilized both Physio and Massage Therapy. They have made appropriate accommodations for the Covid 19 procedures, and feel very comfortable in the clinic. Davina Kondola, RMT is excellent, and we appreciate her advice in keeping our old muscles in shape!

Navneet Hans Al-Ashkar

Davina is a phenomenal RMT. I have been going to see her for years and she consistently goes above and beyond to ensure her patients receive the treatment that is right for them. I just had an ICBC-related accident recently and despite her busy schedule, she and the clinic are doing their best to accommodate me for a quick recovery. Thank you Davina, and Royal City Health -- you've earned a loyal client in me!

Laurie Scouten

I have been going to Royal City Health & MT for 2years+ where I see Nick Duran. I have osteoarthritis and Nick's advice, treatment, and kind approach helps me keep focused and positive regarding what I can do, (emphasis on "CAN DO") to keep my quality of life moving forward, literally! I highly recommend Nick and RCH & MT!

Milan Chauhan

Great staff! Mikey is an awesome RMT very smart, helpful and kind. Always walk out feeling great! Keep up the great work !

Marcell Iseli

I have been going to Royal City Health and Manual Therapy for as long as I can remember. The staff there are professional and courteous whether its the front office or therapists. Most of my visits are for massage to treat issues related to playing various sports. As the clinic owners have a background both participating in sports and working with high level athletes, they always know the best treatment required to get me going. I cant say enough about Jeanie, Rick and the rest of the gang!! Thanks for all these years of treatment!! Marcell

Jennifer Yang

Ernesto is awesome, he really puts his heart into what he is doing and has a true passion in massage therapy. He is really professional and knowledgable. I would highly recommend Ernesto to all my friends and family!

Mel Rababy

I have been a Mikey Grewal fan for the longest time. I used to see him for my long distance running aches and pains, and I followed him to the new location where he has worked wonders, together with my chiropractor, to help me get through my volleyball season. Other than being the consummate professional, competent and capable massage therapist, he has great bedside manners, is a great conversationalist. In a nutshell, a great individual whom I am honored to call a friend and have no qualms recommending to anyone.

Brigida Sacayanan

I have been seeing Lisa for Visceral Massage Therapy for over a year and I must say she is very knowledgeable. She has helped me tremendously. Their physiotherapists are also amazing and their front staff are very friendly. I was apprehensive to go to the clinic initially when they reopened after the Covid lockdown but once I got more information on the protocols they have in place, I was at ease knowing that they are doing what they can to keep their patients safe. Kudos to everyone!

Mandy Ip

Ernesto is very thorough and carefully examines the injured area for causes of the pain in order to accurately treat it. He takes great care in making sure you are comfortable and is very friendly. I had a great experience with him and would highly recommend him to anyone in need of RMT.

Vince Unilowski

Highly recommended. Central location, plenty of parking, proximity to the escalators and elevator were some of the initial factors in my decision to choose Royal City Health and Manual Therapy for my rehab. Thank you Nikhita for an excellent job, from my initial assessment right through all the various therapies, stretch and exercise regime you provided to assist me in overcoming my limitations. I went from regularly taking pain medication and having great difficulty walking to being completely pain free and normal mobility in just a few short months.

Christine Bevan

I've been going to Royal City manual therapy in the Royal City Center for the last three and a half years. I have been seeing Davina for massage therapy since I started going there and she is just amazing, honestly I don't think I would be where I'm at right now if it wasn't for her. She is so helpful and informs Me of anything that she notices different or that's concerning to her with my treatment. Chi is always sensitive to my needs and very friendly and willing to help in any way that she can. She's been an amazing support for me over the last three and a half years and honestly I don't know what I would do without her or the amazing team at Royal City manual therapy. I have seen other therapist there as well including Victor for acupuncture treatment he is also a great therapist very kind and patient and friendly and also lets me know his concerns and really helps me. Ive seen pramod too for some physio treatment and so did my mother after her workplace injury a few years ago and he is also very friendly very professional very patient and kind and another one of their amazing therapists there. But I cannot forget about the amazing stuff that they have and receptionist everybody there deserves an award they are all friendly patient outgoing and the customer service is amazing. Way to go Royal City manual therapy you guys rock!

Denny Chou

It's been more than 3 years since I've been coming here. I was very lucky to be assigned to Pramod on the initial visit. Pramod has been very helpful, knowledgeable, and patient with me during my recovery, most importantly very professional and at the same time honest about the pros and cons of various options and sessions required for treatment. With his help, I was able to fully recover from all the injuries or problems that I've been going to him for. He will continue to be my guy whenever I need to be fixed up! The place has always been clean and the staffs are friendly. Easy access to parking as well. I would highly recommend Pramod and this clinic to those who want to their physical health back!

Kate B

I’ve been going here for well over a year now! I first started with Chiro and then started massage therapy with Davina! She is friendly, kind and caring. I look forward to my massage appointment every two weeks, as a matter of fact, I book them a year in advance. Davina has a great technique that always works out the kinks and soothes my aching muscles. She provides exercises for me to follow up with when I am having a particular problem. Before meeting Davina, I didn’t really care for massage therapy, but now I look forward to my appointments. I have no problem recommending her to anyone who asks for a great RMT. Thanks Davina for making my life that much better and less painful!

Shanez Hirji

I am very happy to tell others about a great group of RMTs that work at Royal City Health & Manual Therapy Inc. I loved the fact that there are so many RMTs to choose from. I have had treatments from several of them and they are all extremely knowledgeable, highly skilled and professional in their areas of expertise. They all listen to your needs and ask a lot of good questions before working on you, to help identify the best kind of treatment. Besides giving an amazing massage they also give advice for exercises and stretches for after care. The new offices are beautiful, and the staff is friendly and accommodating. I would highly recommend using services here.

Farid D.

This is a really nice spacious clinic. The receptionists are very friendly and the Intern Massage Therapist I visit is truly exceptional. She knows exactly what treatment to employ in order to alleviate pain and discomfort. Her treatment is better than most actual RMT treatments I have received at other clinics. This establishment has demonstrated that their primary concern is patient care, not profit, and I truly value and respect a business that takes this approach.

J Chima

I have been seeing Mikey for numerous years now for massage therapy due to an injury sustained in a car accident and honestly I couldn't be more thankful for him.He has helped me immensely and cares about the results and how to make you feel better. I have also been seeing Pramod and couldn't ask for a better physiotherapist. He knows how far to push you to get the results desired and is very patient and understanding. The entire team at Royal City is awesome! The receptionists always remember your name and greet you with a smile. I highly recommend this clinic to all my friends and family!

Gis Radmacher

Very friendly and professional staff. My massage therapist Davina is not only giving me the best massages but also parts with some very good advise with helpful tips on how to maintain my physical wellbeing.

Eric Cheng

I've been getting treatment from Ernesto for a while now (even before he was working at Royal City Health). His expertise and professionalism is really what puts his service above the norm. Not only does he treat the problem, he goes above to try to educate you on what you can do to prevent the aggravation. I travel across the city just to see him and I wouldn't go anywhere else. Would highly recommend Ernesto!

priyanka Krishna

Pramod was amazing and I would highly reccomend him as well as the clinic for anyone who need physio. He is very understanding of his client's needs and is through in his treatment plans. In addition to this he also develops a connection with his client and truely invests his time so that they feel comfortable at all times. 10/10 !!

Kamaljit Hundal

I am so glad that I was referred to this clinic. I found the staff to be super friendly. My physiotherapist Pramod is very knowledgable in his field. Dry needling seems to be his specialty. I am glad he introduced me to that treatment option. My RMT Mike has been great. I have never had an RMT like Mike. He is the only RMT who was able to get my shoulder/arm moving. I really like how they collaborate with each other when treating same clients. Mike has a long waitlist...but thankfully the front staff take the extra effort to call me any time there is a cancellation. Because of all of them I am able to pursue my life long dream. I can't thank them enough.

Dalaine

Went for Physiotherapy here and I can't say enough good things about Deepok. He makes me understand what I need to do 2 lessen the pain I am experiencing

Shu Yang

Rick and Jeanie are two of the most pleasant, professional individuals I've worked with. Jeanie's enthusiastic and charismatic personality always bring a smile to my face. I would recommend anyone with physio therapy needs to Royal City in a heart beat. They how have a chiropractor, too!

S “Anonymous”

They were unable to help me, fair enough I continued my search on my own. However, they’d suggested an alternative place which would not work for me, I said as much yet today the place they’d suggested started calling me while I was at work and leaving me emails. I don’t trust this business since it so willingly gave out my information without my permission and now I’m being harassed by a clinic that must be very hard up for patients to be bothering me on multiple platforms throughout the day. Not cool, will not attempt to visit this clinic again.

Kelly Liu

I've been here for over a year and really love the caring and attention each therapist has given me. I see Davina, my massage therapist every other month. She always gives me feed back and notes to let me know what I can do to improve with all my symptoms. I also got a lot of help from both Victor as my physio therapist and Nick, my active-rehab therapist. I highly recommend this place if you are in need of any physical health attentions.

Esther Ofori

Davina is one of the best therapist I have encountered. So caring, skilled, and kind. She makes a client feel like family and you leave each appointment feeling refreshed. I will recommend her to everyone.

Eric Nanka

Mike Grewall has been my massage therapist for over 5 years now helping me recover through various training injuries and my random pulls and knots from everyday life. He provides great results which always me to get back into my daily routine faster than expected. I have referred multiple people to the Royal City Health and Manual Therapy and have continued to use their services even though I now have a 30-minute commute for treatments.

SLe Pine

My physio, Nikhita, was really good. She explained the bio-mechanics of the stretches and seemed very knowledgeable. Once the injury was healed she said I probably don't need to come in unless it happens again whereas other physio's I've seen will try and have you come back as much as possible.

Agnes Cayer

Best Rmt in New Westminster ! Helped me with my neck injury Clean, great reception staff as well

Ravi Chadha

Both Mikey and Pramod are excellent at what they do. The only problem is trying to book them, they are very popular with their clients and getting appointments can be difficult. So call ahead and book in advance!

Jane Bailey

I have been going to Victor for physiotherapy for the last year. He is very knowledgeable, patient and takes the time to listen. His treatments and take home exercises have helped immensely. I would highly recommend him to anyone. As well, the front desk staff are always friendly which makes coming here a pleasure.

Dancin Stars

Amazing staff and well organized! Devina makes you feel very comfortable and pays attention to how you are feeling . She is great and I highly recommend her!

Carrie Chapman

Mikey is my massage therapist and Nick is my physio. They give good hurtin', with no alternative medicine BS. My chronic pain and mobility issues are under control and relieved by their work. The clinic itself is welcoming and friendly, and you can't beat the parking!

Sharleen Peitsch-Tyerman

I have been attending Royal City Health and Manual Therapy for over three years, being specifically treated by Mikey Grewal. I have also had the occasion to be treated by two other massage therapists in this office during Mikey's occasional absence. In every case I have found the staff very professional and knowledgeable. The front staff makes every effort to fit in appointments as soon as possible and will often advise patients to book in advance if being seen on a regular basis. I have found Mikey's treatments invaluable ... I would not be able to function without them! In my opinion, this is a testament to the quality of service provided by Royal City Health and Manual Therapy and I give my recommendation.

Rick Falconer

This place is amazing! I've had 2 knee surgeries this year and they've been there every step of the way through pre hab and recovery. Nick (my physio) was the first one to suspect a torn ligament, even before my actual doctor, I was so impressed. Besides that I had one of the massage therapists (Mikey) get rid of a shoulder pain I had for over a year just in two sessions!! Go here if you care about your body.

Heidi O'Callaghan

After waiting almost three weeks for treatment for an injury sustained at work, I was refused treatment on the day of my appointment. Why? Because I’m a nurse that takes care of COVID 19 positive patients. I’ve never experienced this at any other business, especially one staffed by health care professionals, who should know better how to accurately assess true risk present when wearing proper PPE, as well as the ethical commitments of a health care profession. I spoke to the manager and apparently none of the 4 physios working would see me, as they had decided their stance months ago when presented with a similar decision. Disappointing that they have decided this, and disappointing that they did not inform me of this 3 weeks ago when I made the appointment. My response to this clinic’s reply - If you see a description of a client’s experiences as an attempt to damage your clinic, perhaps some self reflection and policy change is in order. You say you’re doing your best to stay open and help all your clients? This isn’t your best. Fortunately, not all physiotherapy or medical clinics refuse to see front line health care workers.Thankfully, your neighboring business, West Coast Medical Imaging, didn’t refuse me their services. It would be one thing if I had covid or signs or symptoms of it, in which case I wouldn’t dream of coming in to the clinic. True, the manager did offer tele health services, but how useful is telehealth physiotherapy in an acute phase of injury? Perhaps later on in treatment, ie, when one is just checking in on how exercises are going, but not when manual therapy is needed. Again, no other business I’ve encountered treats front line health care workers like this, not my eye doctor, my dentist, my GP, my OB, my RMT, laboratory services, nor other physiotherapy clinics. Your clinic is the exception.

Carly C

How does one vote zero? They refused care and treatment to frontline healthcare workers. Given the circumstances, frontline healthcare workers are essential in treating and caring for the critically ill. Disappointing to have such a business not do their part. A negative review is not spam. It is an opportunity to evaluate your practice and improve your service

Chris Townsend

As a National Team coach and former Olympian, I have complete trust in both Rick and Jeannie for the outstanding massage therapy they provide for my high performance athletes. They are both professional and extremely knowledgeable and have worked with hundreds of elite athletes, including Olympians. As the Head coach of the Simon Fraser University Track and Field Program, I have referred numerous athletes to their clinic over the years and all of them have returned on a regular basis for both recovery and rehabilitation therapy. I would highly recommend them for any type of manual therapy. Brit Townsend

Deborah B

I was in a MVA and in pain most days until I was referred to Royal City Health and Manual Therapy. I’ve been seeing Nick for almost a year now and he is an outstanding therapist and very knowledgeable in his field, with a broad range of techniques that are impressive. His recommended treatment of Physiotherapy and Active Rehab has helped improve my mobility and assisted with my pain management. He’s always professional, very understanding, patient, friendly and caring and always makes me feel better. I will highly recommend him to others that have injuries and are in need of treatment. I’d also like to acknowledge that the safety protocols in place for COVID go above and beyond the recommended requirements and I feel safe and protected always at the clinic. As soon as I walk through the door I feel welcomed and the Receptionists and staff are really friendly and courteous and are most accommodating when scheduling my appointments. Thank you to a wonderful team for assisting me with my recovery!

Soroush

I've been going to Royal City Health for three years since they were at their old locations and been seeing Mike for massage therapy. He's a great therapist with my back pain and a good person to socialize with too!

brin078

Nice service and friendly staff. Davina Kondola is my favorite massage therapist that she is super friendly and has very good technique on massage . She always gives me tips on how to avoid injuries and body ache .

Joe Pagnotta

I've been visiting Royal City Health and Manual Therapy for almost 6 months to help treat injuries sustained in a car accident. Staff are all professional and friendly. Victor has helped tremendously over the course of my time there. He's professional and takes the time to explain the procedures that he performs rather than just giving instructions I would definitely recommend Victor and Royal City Health and Manual Therapy to any friends or family that required their services

S M

I have been going to this clinic for years now and everyone from the front desk staff to the physiotherapists and RMTs are a delight! I have been seeing Nick for quite a few years now unfortunately due to being involved in a few accidents and he is always trying to help me get better and stronger. He is always trying out different techniques such as IMS, acupuncture, massage, stretches and different strength training exercises. I appreciate how involved he is in helping me heal. I have also been seeing Mikey for a while as well and he has been great as well! I always leave feeling less stiff and overall relaxed. He also has various techniques to help alleviate some discomfort and pain. Overall a great clinic that is clean and best of all free parking!

Mikah Jacobs

The staff at Royal City Health and Manual Therapy are A1. Victor and Lisa were great to work with and they treated you like a person not another # they had to work on. The place itself is very inviting, friendly and easy to get to. Would recommend to anyone requiring services relating to them.

Suki Mann

I have seen Davina for a few years now. I couldn't find a better match for me. The clinic is very lucky to have such a amazing, personal and talented therapist. She is very passionate on what she does. I have seen other but she is one of kind. She goes above and beyond what a therapist would do. She is is very efficient and always finds a way to make me feel better. When i see her i feel like I am not only seeing a massage therapist, i am also seeing a personal trainer. The standard protocols for a therapist and the clinic for covid, is above and beyond the level. They are very clean especially Davina, which i love. Thank you for everything royal city health for the service in the front to the therapist. I feel safe and in good hands. Davina you are gold. Thank you again.

Amy Wilson

Royal city health and therapy is great I go for both physio and massage . Divina my massage therapist is awesome !she does a terrific job and is friendly. And my physio therapist is also great

Tammy Morris

I have been going for physiotherapy for several months now and the front end staff as well as my physiotherapist Mandeep are always friendly and professional. I appreciate that Mandeep takes the time to listen and his patience in explaining treatments and take home exercises are very helpful. I would definitely recommend Mandeep for physiotherapy.

aman sanghera

I have been seeing massage therapist Jeanie for sometime now due to injuries sustained in a car accident.Family members [ involved in sports] have also seen her as well as the physiotherapists. We have all been completely impressed with the entire team; from the receptionists through to the treatment providers. They are punctual, organized and thorough in explaining the issues, why certain treatment is being provided & expected outcomes. Having the massage therapist for Canada's Olympic Wresting Team, Rick, on staff has been an added bonus since he has also assisted Jeanie with me, as necessary. Like others, I appreciate professionalism and good service ... and both are present in high quantities at this clinic. I have recommended this clinic to friends/associates, all of whom also speak very highly of their experiences here. In my profession I deal with many "medical" offices and this one certainly stands out from the crowd.

Pamela T

I have been going to Royal City Health off and on over the years as I have some chronic issues with my neck and back. Lately I've been treated regularly by massage therapist Mike, who is absolutely fantastic. The pain and stiffness that I experience really limits what I am able to do comfortably; after a massage treatment, I'm pain-free and ready to get on with my day. I send my kids here as well; they're in a lot of sports and are prone to sport-related injury and muscle tightness. Jeannie, Julia, Mike and Lisa have successfully treated them which helped them prepare for and compete in provincial, national and international competitions. We are very thankful for this amazing team of very competent therapists. The clerical staff at the front desk are friendly and professional. If they can't accommodate us with a timely appointment, they will call us when they have a cancellation. Very welcoming place.

briannocheeze

Quality staff and facilities. I don't want to have to see them, but when I do, they fix me up like the top-notch professionals they are, and send me on my merry way. You can't go wrong with the Royal City team.

Jazz

Hi I can’t say enough about Royal City and Manual Therapy,I’ve been a patient of Rick’s for about 24 years now. I’ve had several severe injuries due to playing sports and Rick’s knowledge of sports injuries has help me immensely! I’ve been on both sides the massage and physio and the therapists are well knowledged I also can’t say enough about the staff up front as well they are super friendly and always willing to help and fit you in in an emergency. Thanks for everything you guys have done for me!!

Joy Yin

I have been going to this place for many years. Nick is a really good physiotherapist. Every time I'm in pain Nick can make me feel a lot better in just one session. He is very knowledgeable and professional. I have been recommending him to my family and friends.

Connie M

My husband and I have been attending Physio and Massage sessions here for more than 10 years. We have received much relief from these services applied to help us with our workplace repetitive strain injuries and ours aches & pains of everyday life. In past I have benefited greatly from Physio treatments given by Nick to help with low back pain. I’m now able to control this pain at home with techniques I learned from Nick. Currently, I am receiving much relief from cranial sacral massage treatments applied by Jeanie to help with my chronic migraines. I’m most impressed with how Jeanie keeps up with education on new techniques. Also, Jeanie spends that extra time to get to know the how’s, where’s and why’s of your needs. Thank you Jeannie and Nick for always going above and beyond with your professionalism, attentiveness, patience, skills and compassion. I would like to also thank the front desk staff Raj, Joniel, Sheena, Ari, Ann, Malou and Thess for their professionalism, accuracy and patience. All in all the best Manual Therapy team we’ve had the good fortune to meet.

Paula Naylor

We have been seeing Rick for massage therapy for the last ten years or so. While we started to see him when we were running marathons, his knowledge and expertise have helped us to continue to stay active as we age. His personal experience as triathlete and ironman, and professional experience with high performance athletes enable him to know exactly what treatments we need to stay active. Over the years, Rick has provided us with many useful training tips and strategies, including how to successfully move through the emotional hurdles related to injury and how to safely get back running post-injury. Rick is super personable and conversant about many sports and other areas of interest. His many stories both entertain and distract us from the intensity of sports massage.