Reviews of Hampton Inn & Suites by Hilton Saint John (Gym)

Toilet paper was used from the previous people who stayed in our room. Found out at 11pm that our shower didn’t work, so we went down to the lobby and switched rooms. The second rooms A/C unit didn’t work and we was given a fan which was only good to blow the already hot air around our room. Our friends room had crumbs in the chair and stains all over their bedsheets. Our friends was charged different prices for the same kind of room and when this was questioned the guy up front tip toed around as to why this may be. Was given a 10% discount for the inconvenience with the rooms, that just didn’t seem like enough.

Beth Is on the move

Clean. Friendly service. Because of C19 we were given bagged breakfasts instead of a hot one in the dining room which was fine. Not many towels in the rooms but they brought us all we needed when we asked. Bathroom door in our room was very hard to shut. Not a huge problem, just saying.

My first impression, staff were friendly, hotel is modern + great location. Once I spent a day here I observed the following : - The rooms are not cleaned properly - Grass needs to be mowed outside - Garbage in hallways - Staff forgot to clean our room - Called and requested staff to clean room - Staff forgot to clean our room - Night time receptionist was full of anger Conclusion - Hotel management is absent, if corporate was aware, this hotel would easily be a 4.5 star.

The hotel was beautiful and staff friendly. I always stay at a Hilton property and this one did not disappoint. If your kids love water slides then choose this hotel for non stop fun!!!

Joshua Cortes

Great place to stay with the family - could use some extra staff overnight to ensure that requests can be responded to and towels can be laundered for the pool.

Alex

I honestly don't feel like this particular hotel lives up to the Hilton standard I've grown to love. The sheer amount of grime and dirt around the shower was extremely unappealing. Not to mention the shower head itself barely worked and the shower doors barely closed.

We checked in a room and there was no hair dryer in it, and they switched our room to another one after requested and that one has no ironing board in it. And the lady at reception was not happy with our requests, very poor hotel management and service. Not impressed by what I experienced at all.

Pros 1. good hampton breakfast 2. free parking Cons 1. bathroom and room sink takes over 10 min to drain.... 2. swimming pool was closed for painting for 1 month !!!! without any warning during our stay 3. no tea or coffee in the evening. even had to ask for hot water to make tea in the room overall - very unusual from other hamptons we stayed in last 10 years. 4. poor bathroom cleaning Overall there is room for improvement and if it says hampton inn - it needs to be on par with other hampton inns. overall feeling - nobody really cares what's happening in this hotel.

pool was very dirty and there were no clean towels available, AC in the room was so noisy and made it impossible to sleep, there was a gathering of over 10 people in the hallways, including hotel staff, talking loud late at night.

The room had a fridge and microwave in it.

The bed was hard, the pillows were flat. Could hear everything the upstairs people were doing. Bathroom is pretty at first glance but shower had mold and mildew in all corners. And we had garbage under our bed. Will not stay there ever again.

Zesty Reaper

Checked in on August 16th as a stop from our east cost trip vacation which was fantastic up to this point. We wanted to to use the pool And hot tub, as we walked in the pool area the air was filled with chlorine where everyone in the pool and hot tub were coughing and eyes were burning but still figured that a hotel would not have an unsafe environment so still went in the hot tub. Within 30 seconds realized this was not right so told the hotel staff, was told by them that they have had many complaints from people but could not get a hold of anybody to fix the problem. Ask to talk to the manager they could not get a hold of the manager as well. Call left message no response from anyone. Horrible experience both my children throwing up all night headache and coughing. Not a good experience. No service at all.

The location. If you have not repented of your sins, and have not received the Lord Jesus Christ as your personal Lord and Saviour, you need to do so today in order to escape an eternity in hell, and to be given everlastingw my life (Luke 13:3; John 3:16

Clean, comfortable. Convenience everything you could need while staying any length of time is available within a min drive. Pool slide was decent, although it was pretty heavy on the chlorine. They were also able to give me a late check out which is great! Staff was friendly. No movie rentals in rooms.

Christina Barrington

I'm actually surprised by what I found .. honestly I had read a lot of negative comments regarding this hotel especially cleaning point but it's really the opposite..the rooms are spotless shower is perfectly working and clean the gentleman at the front desk working night shift his really nice and very helpful I had requested him to give me a good room he didn't hesitate.. regardless my kids enjoying it and I highly recommend it

Katelyn Ross

The hotel itself was good staff was friendly bed was comfortable breakfast was great waterslide and hot tub were a hit...our room did have a few issues nothing major just a few things that maintenance should look into bathroom door not closing, lights burned out, main bedroom door closing mechanism not working properly

Very limited parking, no hot breakfast, bagels and cereal and nutrigrain bars. Room was not very clean, pool area very dirty and pool was over chlorinated and cloudy. Beds are not very comfortable. Woke up very sore. Shower had intermittent water pressure. When guests in other rooms open and close their doors it’s very loud and will wake you up while sleeping as they slam very loudly. To be honest we thought this would be a great place to stay but after staying here we realized there are much nicer hotels in the city at much better prices. We won’t be staying here again.

Carol Scott

The fan was soo loud in the room and the hot water for tea at breakfast tasted like coffee every day... I hate coffee.

James Watt

Staff didn¿t advise of modifications to the pool and were not accommodating to find a time to swim. The hotel allowed a large group to book out for a large period of time sharing with only the.This was the only reason the room was booked for two night

Jaclyn Fitzsimmons

First impressions of the hotel are nice. The lobby is pleasant and looks updated. The staff were all very nice and accommodating. Hotel comes with buffet style breakfast with standard fixings (cereal, bagels, oatmeal, yogurt, coffee). I found the coffee to be very very weak however, but that's my personal preference. The rooms at first glance looked clean and smelled fresh. However as we used it more we noticed the air flow is inadequate and it gets quite musky inside and cannot open window to vent. Accompanying this observation, the shower curtain at the bottom was moldy, which was unfortunate. I think cleaning company that Hampton hires needs a reconsidering. The pool slide was fun and quite fast, the kids enjoyed it. It is very hot inside the pool area though. Again, the staff are all very nice. My main complaint would be the lack of attention on the cleanliness of the rooms. No one wants to shower with visible mould in the bathtub.

Peter Smith

The pool

scott maxwell

Loud!! So very loud, can hear all rooms around me so no matter what time I went to bed the noise wakes you at 7am. Room next door had tv blasting. Room not cleaned or sheets changed, had to sleep my 2nd night in my sweaty sheets from the night before. Disgusting. Very disappointed.