Reviews of Fitness Avenue (Gym)

Jeff Good

Quick turnaround, reasonable prices (at least relative to some I've seen) and an easy to navigate website.

Matt Stever

Excellent customer services, fast response time and great prices. Highly recommend for building your home gym! Shipped from Ontario to New Brunswick in 3 days from purchase. Honestly cannot ask for any better service.

Sarah Mavro

Purchased a $1000 water rower online, we finally received it this January and it is not calibrated properly and reads that you've gone an exceptionally far distance with minimal rowing. With a bit of back and forth between Fitness Avenue and the manufacturer, they had me send a reading to them. Several follow-up emails from me have now gone unanswered and I guess I'm stuck with a brand new, basically useless $1000 piece of equipment. Was really disappointed they didn't continue to troubleshoot this for me, and I have no way to reach the manufacturer directly.

Charles B.

Purchased several items many years ago. Last month I returned to buy foam gym flooring. They have obviously changed their supplier. The new floor is terrible. Won't stay locked together. Also slides much more which just makes it dangerous. Edges come off way to easily. I tried to leave a review on their site of course they never post it. I will post pictures here. Also purchased hex dumbell and the smell was horrible even after washing them. Did get a refund for those. If you are buying equipment like a rack or bench they won't refund you so beware.

Viju George

I ordered rubber plated Olympic plates and a bench from them. They shipped just after 3 weeks and even managed to combine two of my orders for me after I reached out. Great stuff!

Sonic Sonik

Received order (W000102249)confirmation 7-th December, after 1 month waiting, contact with store and received answer "unfortunately we are currently back ordered/sold out of the CIK21 14KG cast iron kettlebells, would you like to await replenishment or receive a refund?" Why order was confirmed??!!

Davina Boulineau

I discovered fitness avenue during the pandemic and I purchased from them 3-5 times since March 2020. They continue to impress me from the quality of their equipments to their professionalism during delivery! Thanks to them there’s no need for me to ever go inside of a gym as I bought everything I need to workout at home from fitness avenue. I highly recommend!

Ashton Fernandes

Absolutely excellent fitness equipment store that carries a wide variety of products. I ordered a squat rack, bench, plate holder, curl bar, leg curl, and landmine attachment from here. Every product was reasonably priced and the quality was superb. Some review may criticize the quality of fitness avenue products but they are of solid construction and build. The customer service representatives are very friendly and helpful, especially Yevgeny who helped me set up my home gym during the Covid 19 pandemic. For anyone looking for affordable, good quality products with great customer service, I would recommend fitness avenue.

Mike Lichacz

Online order and pickup was seamless. Required additional equipment and was able to purchase at the warehouse.

Bryan Lawrence

I was happy with the service, it was worth the trip because of their amazing prices. I bought the AmStaff power rack (lowest one) and it's great. The bench I bought is ok, I would probably go for another one though, this one wobbles and is pretty high off the ground. I was happy with the service, they took their sweet time getting my stuff but overall pretty good.

Kyle Rodgers

Efficient communication, easy pick-up, and quick order process overall - even in Covid times. Everything was in perfect condition and arrived just as expected. Nothing was missing from the order. Excellent prices. Perfect place to purchase equipment for your gym, would definitely recommend.

Alex Pomeransky

This place has no customer service. If you call, you wait and then the call disconnects without an option to leave a voicemail. I emailed support a few times however no one is replying to the emails. I bought Power Balance ball which broke and there is no way to reach the company. Very disappointed with the service and will not be shopping here again.

Marcy Taylor

Items arrived as described, quicker than projected. Good, honest price. Good communication. Fast and easy delivery. Would buy again (and probably will!)

Kevin Lamb

Good website and quick delivery. Product was in good shape. Product I bought was workout mats, 12 on sale for $29.99. The mat itself was not high density foam as they advertised. It's more of the children's play room grade than what you would want for a workout floor. Any dumbbell over 20lbs will permanently flatten the mat.

Jonathan Kichler

Ordering online was easy. Bought a squat rack and some weights. Shipped and delivered early. Overall very pleased with the experience.

Sherrie Couture

Bought equipment for a home gym and it may not have been as simple to assemble but Fitness Avenue has been amazing and would highly recommend them and their products! Thank you Fitness Ave for the great service

7ssen chokr

Really happy I made the purchase. I am enjoying the equipment. fitness Avenue made the transaction and the delivered really easy for me. I had to make multiple changes to my order because most equipment are out of stock, but it's understandable with the lockdown. My only complaint will be that shipping cost is high. It's making me rethink my next order.

Ashley Teeter

Great communication. Easy ordering. Pleasure to interact with!

Jeff Klinck

You get what you pay for. Zero after-purchase support. They do/will not respond to email and good luck finding any contact info for whoever the company is that manufacturers fitness products they sell under the AmStaff brand name. A very poor experience, lesson learned.

M A

I'm missing a piece that fitness avenue says comes with the equipment. I tried to contact them but no one ever answers the phone or email.

Irim Siddiqui

I ordered a squat rack from fitness avenue during these unprecedented COVID times because like so many others, I am building a home gym. On their website they clearly indicated what to expect in terms of time it takes to process an order, and ship, etc. So from the get go I knew that my order would take 10-15 business days to even process let alone ship. On day 14, I got a call from Fitness Avenue saying my order was processed and following that I got a shipping confirmation. The time from that phone call to receiving my package was another few days, and without any issues I got my stuff. The delivery person's name was Anthony and he was SO helpful and respectful of social distancing - it's really great these services are even open right now, so thank you so much! Overall, the wait time was a bit of a bummer - but what else can you expect right now when companies are trying their best. I had a great experience and actually just ordered some weight plates this morning. Thanks FA!

Jeff Ishii

With the gyms all closed, I wanted to get a good chin/dip station for home. After searching extensively, I found one in-stock at Fitness Avenue online. There was a note indicating that there would be a 15 to 20 business day wait, but I placed my order anyways. I was pleasantly surprised that after 14 business days, two large packages arrived via FedEx containing my order. The unit came neatly packaged and it took about 90 minutes to assemble it. I am pleased with the build quality and the great price that they were selling it for. I looked at similar units that were much more expensive.

Happy Golucky

Our experience has been favourable, for the most part. Unlike many reviewers here that seem to have had a beef with their customer service, we did find the customer service that we received to be very good, and found Fitness Avenue to be responsive to emails etc. As far as the quality of the products we received, well..I guess it would depend on what you get to be honest, but again the general rule in anything commerce is always " you get what you pay for", so that said, you shouldn't expect commercial gym quality type of equipment if you are paying THAT much less for it!. You will get what you pay for. Will it be enough to carry you thru your home workouts? More than likely, will you end up on your butt at some point, with a failing bench? Possibly.. LOL :)

Jason and Andrea Yoshida

Easy to order, website was great and actually lets customers know what is in stock. Good value for my money. Rack was easy to assemble. Very happy with Fitness Avenue

J.D. Plewak

As others have mentioned, do you any expect any kind of support once you buy any equipment. I received a defective bench, opened up a support ticket February 24th. They asked me to send photos, which I did, and that is the last I heard from Rich. I called in after 2 weeks, they apologized for not having a "tech" review the issue and we're going to look into it. After numerous follow-up attempts, nobody ever got back to me. I would not support them after this given their complete lack of support.

Joshua Hsu

Price and delivery time was great but was the delivery ever painful. Delivery guy was rude, rushed the process, wouldn't put the box in the front door or on the porch even. He decided to leave it on the driveway and told us to move the car and keep it in the garage. After arguing he didn't know how to operate the lift and kept trying to unload the box off the truck sideways on the dolly. Was a nightmare. He only wanted to do what was easiest for him and would rather have my wife and I try and move a treadmill from the driveway up 3 stairs and on the porch.

Suren Udayakumar

I have ordered 3 times from Fitness Avenue during covid, the first order took 3 weeks. The second 2 took around 4-5 weeks due to the same shipping vs billing address issue as mentioned by other reviewers. I get it. These guys are very busy and very in demand and their prices are not hiked up to match the demand. They are offering great products at fair prices. They’ve received a lot of criticism and I get why people are upset that they have to pay twice for the same order and hope for a refund on their credit cards. I get it. But I got my products and I’ve gotten my refund. Thanks to Fitness Avenue for keeping tight during covid and high demands. I could’ve panicked by reading reviews, but I trusted FA and they delivered. They’re are not a suspicious company as would suggest by how they’ve handled the credit card billing address issue. They’ve done the best they can. They’ve probably even identified areas they can improve including customer service, their ordering technology, among others. But hey, it’s a first for everyone. Let’s give these guys the benefit of the doubt. They’re a legitimate business that’s not here to scam anyone, they’re just struggling to keep up with supply and demand. Thanks Fitness Avenue and whoever Antonio is!

Mark Gomez

I was having some trouble with my new bench that I ordered. I immediately emailed Fitness Avenue and they responded within a few days! They knew how to handle my problem and when I arrived, they answered other questions I had as well! Thank you Rich and Alex! I highly recommend Fitness Avenue for their customer service and their products!

Mary T

Equipment was in excellent condition! Have purchased several pieces from Fitness Avenue and are never disappointment. Will 100% get more from them! Equipment came in the estimated time! No complaints, such a pleasure to deal with! Thanks so much!

Angelica Rumbaoa

Picking up my order was quick and efficient. I am very satisfied with the quality of the squat rack I purchased. And assembly was not too bad. Overall good experience.

Rachel Ward

Ordered an item over a month ago and no update on it's status. I completely understand things are different due to COVID, but I've written 4 emails, called twice and no one has reached out. I feel like they just took my money and ran.

Alois Canals

Super happy with everything I've bought from Fitness Avenue. Just wish processing times were faster but hey I guess for Covid times it is not too bad. All equipment is of great quality. Happy with purchase and service overall. I would/will buy from them again.

Peter Scalzo

Safety Squat Bar specs are incorrect. It will not fit a 49" rack. Also I had a difficult time returning my item but eventually it was returned. I would give 3 stars but when I look on the website they removed my review of the item warning people about the incorrect size listing.

Saqib Raja

Frankly they're the best in terms of pricing and quality. Extremely pleased with my new rack and it's build. Definitely recommend these guys.

kira tunin

I’ve been working out at the gym most of my life,but due to Covid-19 i needed to set up my gym at home.I heard a lot of good things about fitness avenue from all the trainers at my gym,and was so happy to hear that they still sell their fitness equipment online!When I ordered my items online (it was a multiple order) I Did wait 3 weeks for the items to arrive,but it was definitely worth the wait.The items are very good quality!!!I am enjoying my new gym so much!I am definitely recommend this company to anyone working out at home.THANK YOU for the hard WORK put into providing us with everything we need to keep us motivated during such HARD TIMES. For people that left negative feedback-Look around!We are all in a very stressful situation!Noone expected it!Noone knows how to deal with it!Be a patient costumer and don’t put businesses down!

Frank Riga

Great Experience.... Great Equipment and Pricing. Delivery person brought the items right to my door. I am enjoying the new equipment and would definitely recommend Fitness Avenue in the future.

George Lepine

Fairly quick order turnaround. Great service when it came time for pickup. Quick and Courteous! Great quality equipment - highly recommend!

William Chan

I received a call when my order was going to be delivered. The website says expect 15-20 business days for the order to process, and actually received the call ahead of the time frame. It's all about managing customer expectations, and they are doing a great job given the circumstances. Delivery went smoothly and the deliver person had a great attitude. Not much more you can ask for. Now I need to build everything...

Mike Bin

Quality products, quick delivery. One box had a rip/hole in it, but nothing damaged. Structural items were painted fully and weights/bars had rust protective coating as they should. Thank you for the trouble free shopping experience!

Bar Soap Man Canada _

Always a great experience when shopping at Fitness Avenue. When their store was open it was great going in an chatting with staff. Their equipment is solid and a great price. The online experience was great too. Good product information and it was shipped and ready way faster than I expected. (2 days!). I bought 3 kettlebells and they are beautiful and great quality. Keep up the great work!

M3anest

Delivered around a week after purchase. The best bang for your buck in terms of equipment quality. Gets the job done without making you think the equipment will fail on you. Gym quality.

40 proof bleach

I've ordered from here 3 times since this covid stuff went down, every order was sent faster than was stated. The products came fast and in mint condition, they go overkill with the packaging so be prepared for a fight with the tape. 10/10 ill be ordering my workout equipment from here from now on. Gg boys

Mahmoud Aman

DO NOT SHOP WITH THESE PEOPLE! HIGHLY DO NOT recommend buying from these guys, quick to take your money but will avoid honoring their warranty. Bought a bike (AmStaff Spin Bike), worked for 3 months - left pedal will not rotate anymore. Initially made contact with them, they asked to bring the bike to their store - not possible as I don't have a vehicle large enough to transport it. I asked for them to just ship me the part so I can attempt to repair it myself, they've gone completely dark. It's been a year and a half...

Jose Antonio

The online purchases was easy and quick with emails sent to notify of the progress. I was scheduled for a pick up time window and items were picked up rather quickly upon my arrival.

Grant Calsbeck

Great prices, and decent quality. It's my "go to" place for exercise equipment.

Steve Di Gravio

I previous had left a scathing negative review of Fitness Avenue, but upon going against my better judgement, I deleted it and made a significant purchase. There really is almost no alternative in home gym equipment currently, and I have a few friends who were satisfied with their orders. I was extremely annoyed with lack of curbside pickup and while I am less annoyed now, it is still a bone of contention I have with this company. That being said, my first (and definitely not last) transaction with Fitness Avenue was actually excellent. I ordered a power rack, adjustable bench, and a bunch of virgin rubber olympic plates. 6 days after my order, I received a phone call to arrange delivery (I chose the local delivery option for $100). It took a total of 9 days for my order to be delivered, pretty painlessly, other than it arriving approximately 3 hours later than I was told. A little inconvenient as I left work early and rushed home to be there, but no big deal. The quality appears pretty good for what you are paying, installation is not difficult but the instructions are pretty poor. They’re just illustrations showing you part numbers and placements, and the image clarity is a little rough. You’ll want to take your time and lay out your pieces and be sure things are the right way before tightening everything. Helps to have two people with the rack given the length of the supports. I have a bit of an issue with one of the welds on the support bracket /pin that holds your olympic bar, I will supply a pic for reference. Other than that, everything really looks good. Paint is scuffed in some places, probably from shipping, but nothing egregious. Honestly, I judged this company too harshly as I feel extremely satisfied with what I got, for the price pice, and at the speed. I will definitely be placing an order with them again at some point in the near future.

Josie F

I recently purchased 10 pound bumper plates. I was incredibly disappointed at the quality of the product. I put one on the bar, and when I went to put the second plate on the other side the first loaded plate buckled. There is no warning about the plate not being sturdy or durable. And there is no way to load both at the same time, so there’re garbage.

Dany Oghia

Bought first the cable column system from AmStaff. 2107df. In december. Within a week I got the virgin vinyl plates set. I got the plates first 2 weeks later and then got the machine. Pros and cons. Cons first: very little. Because Fitness Avenue is busy don't expect fast email responses if any to your inquiries. This makes sense. They only respond regarding follow ups to their own emails to you regarding status. Their truck broke down on delivery initial ETA so had to wait 4 days. All this is very little inconvenience. Pros: lots. Excellent as advertised product. Plates were perfect. Machine parts were in perfect order. Instructions were hard to follow with a lot of common sense procedures omitted but still would have appreciated better instructions. You can define the assembly in two sections. First, the body parts of the machine that count 10-12 parts. Then the pulley system with wheels. The machine once assembled feels very good for what it is. The more weight the better because it forces more release tension as opposed to using a single 5 lb plate. Still very smooth considering. 4/5 for smoothness. The quality of all parts are very good. 9/10. If you weigh more than 200lbs be careful when doing chin-ups as the weight and gravity of the machine is not enough to counterweight so might topple over you. As such make sure to always add all and any available plates on the machine for your piece of mind. So far I am quite happy with what it has to offer and I must say the value / cost is excellent.

Ed Kennedy

I have never heard so much whining in all my life. These guys are not a scam. I placed my order March 30th and received my order April29th. Yes their communication is a little lacking but considering the amount of orders they are getting I completely understand, also if you look around they are not price gouging like most company's! I would like to thank Antonio and his staff for all the hard work they are doing at this time! Also could you tell me what these 4 little pin's that came with my order are for? Thanks!

iDeRoSiOn Trollsten

I recently visited a few days ago, and I was very impressed with the extensive knowledge the gentlemen had that was helping me. He pointed me into the right direction on what kind of equipment that was necessary for a home gym. And the best part was the price. Comparing to other fitness stores, they were by far the best! They even delivered my purchase the same day. This was my first time visiting, and surely not my last.

Andre Janveaux

Great prices, great equipment, great shipping and customer service!! Will definitely order again.

Matthew Bagin

Ordered over 400lbs of rubber coated Olympic plates for my home gym setup. Really great value compared to a lot of other fitness equipment suppliers. There was a bit of a delay in getting the plates due to the pandemic but that’s obviously out of their control. I received everything according to the timelines they set out (actually faster than orders for other fitness products placed weeks earlier from another supplier) and I’m extremely satisfied with everything! I would definitely order from them again when I need more equipment!

Kamal Bains

Great pricing, solid products and best of all, quick shipping! I ordered on January 12, equipment was delivered by January 22!

samay ganhar

Poor customer service. I ordered 3 days back for pickup. Inadvertently ordered two racks in place of one. Have been trying to contact them cancel one for 3 days. However, almost impossible to reach them through email or phone. One time I got lucky 2 days back and they agreed to cancel right away. But never received any confirmation so far. And after that never been able to get through leaving me no option to write here. Tru Treadmill Factory is the best for home gym equipment; best service and value. My bad that I gave my business to Fitness Avenue.

Bobby A

Cancelled my gym membership and purchased a number of items from fitness avenue in the last 9 months (weights, equipment, mats, resistance bands) at different times. Fitness Avenue allowed me to continue training in home without compromise. All items came within the delivery times set out. Great Customer service. Highly recommend this provider.

Omar O

I recently purchased a few things there and although I was happy with the staff and most of my purchases. I was given the wrong weight bag, not the one I intended to purchase. I decided to let it go because I didnt want to drive back there. During the absoloute first workout I was using the weight bag for, it ripped. The bag was intended to carry 80 lbs but I only loaded it up with 50 pounds. I am quiet disappointed with its lack of quality. Its the AMstaff weight/sand bag.

Steven Bettencourt

Everything went well besides not being able to know pick up schedule when ordering it was kind of unfair, when I received phone call the only option was Mon-Fri 10-5. That should be more clear when ordering, also there should be an option for someone else to pick up. My wife went to pick up and it had to be refunded and then charged back on her credit card while I have to wait 5 days for my money is a bit unfair as well. Just some more clarity on ordering would be nice, other than that everything went well, thanks.

Sid Berry

I have now ordered from Fitness Avenue two times, and am really satisfied with the products as well as pick-up options. Great service and exceptional quality - Kudos to the team behind all this. Grateful to you Fitness Avenue

Ayaz Karim

Had a great experience purchasing from Fitness Avenue. Easy pick up, great communication and quality products…thanks!

Chantal Meloche

This company offers mediocre equipment at best. I ordered a FID bench and some flooring. The flooring is okay, but is very slippery with 'gym' shoes (that do not see the outdoors) its a bit disappointing that they're not more 'rubbery' feel rather than the slippery cheap foam feel. Also within 2 days of use, the leather of the bench scuffed/wore immediately when we used it to hold on to for doing certain movements. I doubt this bench will last more than 2 years. The bench also has to be lifted up significantly from the front to move it around and its close to tearing through the flooring every time we move the bench around. We're being very careful because its a pain to even get this equipment. I also agree that the Toronto store should be offering curbside pickup since we're in stage 3 and almost everything else is actually open already. I tried to order through barrie some equipment and I cant because you can apparently only pickup things they have in stock. What could they possibly have in stock at this point? I also don't understand the 3 week delivery times as other stores located close by them are shipping to me in 4 days!!! im tired of paying ridiculous shipping if i am close enough to pick it up. Whats the deal with no curbside at this point. Commission from Fedex for shipping rates?? Edit: I was called by a staff member for them to try and fix the problem and after explaining the issue and trying to tell them i dont want to go through the hassle of returning my products (after how long it took to get them) He was pretty much yelling at me. I may not even order weight plates at this point. Their products are not worth the wait and the staff is rude. I will go somewhere where they appreciate my business.

Isaiah C

Delivery was quicker than expected. The power rack that I bought was 399 and great quality. Was fairly worried as I've never seen equipment at these prices but all good quality. Worst part is prbly the virgin rubber plates and although it says no smell there definitely is one. Suggestion is to air them outside for a few days, cover in litter to absorb the smell, or have window/good ventilation to air out over time. Have all equipment in my basement bedroom and still a slight smell that tickles the joe a bit but nothing serious and not something I notice while chilling in my room..good purchase

LOVE YOUR BODY FITNESS Kate Laird

In september I called FA to inquire about whether their rigs were compatible with rogue rigs, after being told that they were I ordered about 5k worth of stuff. When it arrived I immediately noticed that they had sent the wrong items. I emailed them, waited a few weeks to hear back. When I finally heard back they told me they wouldn't ship the correct items until the incorrect ones were returned. I expressed that they had made the mistake, took their time resolving the issue and that I shouldn't have to wait any longer. THey didn't care and refused to send out the correct items. When I tried to connect what I had purchased with my rogue stuff I realized that the rig and accessories didn't connect and weren't compatible. I had to ship it all back to them - organize and pay for the shipping myself. Now i've spent 1000$+ on shipping for stuff I wouldn't have purchased if they hadn't told me that it would work with my rogue stuff. AND it was returned over a week ago and I still don't have a refund! I have ordered from them plenty over the years and I can't believe they would treat a good client like this! (I am a gym owner so i buy a lot and would have continued to purchase from them over the years).

Zack Poulin

*Update* - I couldn’t be happier now that my equipment has arrived. Although there was a little mishap with the address like many other people are having. . I had to update my review due to the response time from customer service. They dealt with the address issue within a couple days & my power rack & equipment arrived just a few days after that. Thanks Antonio ???? I’ll be doing a review on the rack itself soon; jus kept my word and updated this review once dealing with the issues at hand. The star left off is just because although handled efficiently.. the billing/ shipping addresses mismatch nonsense seems to be a reoccurring issue for customers. Thanks again. Looking forward to using my new gear! ????

Mike Vasseur

This place has simply miserable customer service. Bought a "premium" pullup / chinup bar which was pretty sketchy quality wise. Three screws came defective. I had to convince them that it was actually possible to get defective screws, they didn't believe me still. Took photos sent them along and they said it was a great quality product, which it is certainly not. Didn't even want to hang from it and risk personal injury. After dozens of emails all they did was preach policy to me. They were not going to pay for return shipping, alhough they were willing to refund me $4 to go out of my way to search for replacement screws locally, total joke. I said no, send me replacements and so they promised. They never came. Emails later they said they were not responsible for Canada Post issues. I said ok, give me the tracking number...oh wait, they were so concerned about me as a customer,they sent the items snail mail. ha. emails later they promised a priority delivery...you guessed it...which never came and was confirmed by talking to one of the douchebag owners. I can see why the lower level customer service is so so bad, this guy was a real gem on the phone and started to argue with me, great professionalism jacka**. telling me i had no patience. This even though I was have been waiting for 6+ weeks to use this piece of crap quality bar, apparently not patiently waiting for my promised replacement parts. I hope they read this, I really do. Fitness Avenue has no idea of what satifactory customer service is let alone "superior" or whatever it is they preach on their mission statement. I am happy this site exists and i will be posting my experience on as many review sites as possible to help others avoid this shoddy business. Buyer beware and find somewhere else to take care of your fitness needs. These people don't care about you. Dear owner, if you are reading this, you can save those screws and put them in the bin along with your lack of service. FAIL

matt griffin

Have done a couple orders with Fitness Ave now. Prices were reasonable and equipment arrived on time. Would highly recommend ordering from Fitness Ave as they have quality equipment at a fair price.

Phil Green

Where to begin. I outfitted almost my entire commercial gym with products from Fitness Avenue. Not only was I overcharged for freight for delivery, I was offered zero compensation or apology, I was told to “write a letter” can you believe that? - awful customer service. On top of that, a few of the items I received are absolute terrible quality and have no business being in a commercial environment (as they were listed). Being the owner of a couple of gyms, I can tell you I will never order from Fitness Avenue again.

James Aird

Cancelled an order and they told me it would take 1-5 days for the refund to be sent... it's been 15 days and no refund... no replies to my emails... no phone... no way to actually contact Fitness Avenue.

Frank Avola

What a wonderful online shopping experience. With the help of Fitness Avenue, Concord, I was able to build a quality home gym. The fitness avenue team were proactive to all my inquiries and requests and everything was shipped in a timely manner. This was much appreciated, especially during the time we are living in. I highly recommend their services.

Peter A

Great place. Only place that had in stock barbells and weights at a reasonable price that wasn't jacked up. Got my order fast and without issues BOTH times I ordered. Will buy all my fitness stuff from these guys

Erin Snelgrove

Thrilled with everything we purchased here! We picked up 48 tiles of 2x2 rubber flooring for half the price of anywhere else we could find online - the quality is excellent! Pick up from the Vaughan warehouse was very easy and both the guys we dealt with there were efficient and kind. Thank you!

Charles Tam

From floor mats, a spinning bike, treadmill, and adjustable dumbbells, all in a time when all the gyms were closed, I'm so glad they we're open to offer delivery of all the equipment needed to create your own gym. Back to basics! Thanks Fitness Avenue! (Due to volume and demand, allow about 2 weeks from order to delivery but it's worth it!)

Nick Jako

Wide selection of products at good prices - easy online order and quick pick-up. Great all round experience.

Helen McGivney

It was a very seamless experience. Order placed and confirmed within 24 hours. Package was ready for pick up as advised and the wait was reasonable (10 minutes)

Michael Kocher

I called ahead to check stock and had a very difficult time understanding the person, but eventually got my answer. When I went into the store, service was quick and the prices were excellent. I would never classify the staff as "friendly" or even "warm", but I got what I needed. They charged less for my rubber-grip weight set than what it says online, so going in seems to be a better option (especially considering the other reviewers' problems).

Bubba Pollock

Going out of business very soon. Don't bother buying from them. Terrible.

Adam Malthaner Photography

Initial order went flawless, shipping was quick and everything was packaged nicely and had no damage. Which is why I've rated them two stars, instead of one. Unfortunately, just over 6 months later and my barbell has bent. I have started a ticket for a warranty claim and followed up numerous times. No answer. Called numerous times. No answer. It's very unfortunate a company can run like this with no answers to phone or email. Customer service is non existent.

Jennifer Kriski

Not impressed with Fitness Avenue's customer service. My boyfriend and I ordered gym flooring rubber mats. 3 were missing and 2 were damaged when we received the order. We tried emailing Fitness Avenue, with no response for many days. After they responded, we sent them pictures of the damaged mats with no response. In total, we sent 4 emails asking for replacement mats, we received no genuine response or apology. Just an invoice for a refund 2 months later. After spending $100 for local shipping on top of our order AND the fact that they live 15 minutes away from our house is just ridiculous. We will not be buying anything from Fitness Avenue in the future.

Stevenson Tom

I'm no expert, but Fitness Avenue seem to have as good if not better selection than Treadmill Factory, or anywhere else I researched around the GTA (including AMAZON and Walmart). Price (for the equipment i got) was a bit better. But ultimately it was the speed and availability that earned the sale. Local pick up was quick and friendly. Thank you Fitness Avenue.

Lift King

The order was pretty straight forward and they processed the order within 10 days as mentioned on website . All orders were of great quality . Hoping that they restock again and will order more.

Shivam Dhir

Great customer service provided by the entire staff, specifically Antonio. Antonio helped me get everything aligned throughout my entire order. Product quality is great, definitely worth your money!

MathewMkay

One of the most reliable fitness companies during covid times. The wait times for both of the squat racks I ordered were less than 2 weeks each. All other items I ordered from them came within a week. I even had to change an order and they emailed me back and told me the change was made which saved me the hassle of having to return it. I couldn't be happier with fitness avenue and will definitely buy from them again.

Blessed Soldier

Had placed an order close to two months for a bench and they said it's been shipped then they said it's been backordered and sold out weeks after. I had my power rack already set up in the garage from a different store and now fitness avenue is delaying my refund for that backorder of my bench I had plaved. Horrible service and no one picks up the phone when I call no voicemail or call back.

Abe Sanjakdar

Easy shopping experience, and great price for the vest I ordered online. Things were delayed because of Covid19, but aside from that, it was great, and the AmStaff vest is top notch.

Jordan Biermann

The equipment is of good quality and the service from the staff has been excellent. I'll definitely keep ordering from them as I build my home gym up even more.

Dave Birnie

I am very impressed. I have looked at many fitness equipment websites and I found this one to be the best. They have the best prices on the best equipment. I am not from London so before I went I decided what I was going to order online. I was going to get a cheap bench for $109, and thought I could upgrade in the future. I am very impressed with the quality the bench actually is! I definitely do not need to upgrade in the future, as this bench seems to be the same quality you would find at a gym like Goodlife or Planet Fitness. I ended up buying olympic rubber plated plates for less money then what I could for used (and obviously new from competitors) 1" cast iron. I believe the price I paid was 89c /lb. Great deal, great service and overall I am incredibly excited for what I purchased.

Mark Asher

Ok products but this company has zero communication with customers. Nonexistent customer service. There is no way to reach them over the phone and emails go un answered. They take payment right away even if they go out of stock. I was refunded after 2 months without any reason.

Jordan Muenz

Recently purchase flooring for my garage gym. Pickup was easy and the prices were cheaper than competitors for a better quality product. I would recommend anyone to check out Fitness Avenue for their fitness needs.

Sumit Sikder

great quality product. Friendly stuff. However, I must say the response time over email/phone is very long. As well, the email for pick up directed me to the wrong place although it was only 5-7 minutes of drive away from the actual warehouse.

Eric

Ordered a bike online. Arrived very fast, within four days. Bike is excellent so far, very sturdy, seems to be great quality. Would buy from them again.

Matt S

I ordered squat stands from Fitness Avenue back in May 2020. They were very professional with their communications and the price was the most reasonable of all the stores I looked at. I've been using the product for 2 months with no issues.

Livia O

First and Last order. I was shipped a defective item after ordering online. Customer Service is very poor. Still waiting on my proper order 2 weeks later. No shipping number for the replacement order, days after they claim to have sent out the new item. Very poor service. They claim the file is closed yet i have not received my order or a real tracking number. To each their own but as for me never again unless i am able to see what im buying in store.

Shawn Devree

Stopped in here as the independent place is closed on Sunday’s. We are looking for a new treadmill. Salesperson was ringing through a sale when we came in, but then remained bored looking behind the counter. We walked around for five minutes or more and then right out the door. We were never greeted or asked what we were looking for. In a specialty shop like this, please assume your customers need guidance. Won’t return - especially now that I see several reviews that mention a lack of backing their products.

Stephanie

I ordered a power rack with the lat pull down attachment, bench, several cable attachments, landmine rack attachment, plates and an Olympic bar. In my haste I ordered 1” plates for my 2” bar. They called to let us know and offered a cancellation on the plates to which we accepted and appreciated. I thought we would be stuck with the wrong sized plates so I’m very happy they reached out. That’s pretty good customer service!

Parth Shah

Ordered some weight plates and an Olympic bar. Their website is very clear that there is a 15-20 day delay on all orders due to COVID and I was pleasantly surprised that I received my order before the 15th day. They were very professional and friendly and had called me few days before to confirm the day it'll be delivered. Would order from there again.

Carolina Martinez

Don’t waste your time with these guys!!! They have the worst response time, we ordered a rack a couple months ago. We have been emailing and calling, the one time we did not pick up the phone the right away followed the call with a cancellation. We had been trying for weeks to get ahold of someone and it’s completely frustrating that they did that to us. We are going to buy a rack from Rogue now.

Sebastian S

Friendly and helpful staff. Great prices.

Walter M

Very happy with the quality of the equipment. Order came in 3 boxes nicely packed and arrived in 15 business days complying with the 10-15 business processing days noted on their web page. Definitely will be ordering more equipment from Fitness Avenue as quality / price ratio is excellent. Order placed on Jan 14 Shipping email received on Jan 27 - labels created on FedEx system. FedEx pick up on Feb 3 FedEx delivered on Feb 4

Tyler O'Brien

Awful service. I submitted an order and did not receive any updates regarding shipment after a full 5 business days, despite their website claiming orders are processed in 1-5 business days and that there weren't any issues/delays. So, I contacted them via email, but didn't receive a response until another 2 business days passed (despite their claim they respond within hours). It took 7 business days to receive a tracking number, but the package wasn't actually shipped out until 13 full business days had passed. During the period between receiving only a tracking number I sent an email asking when it would be handed off to the courier, which was 3 business days ago, but I have not received a response to that. However, the package did arrive, and one of the dumbbell collars is defective, and is not something that happened in transit; it was defective when Fitness Avenue packaged it. Three of the other items—barbell clamps—are also low quality garbage. Don't order from here.

Sam Sabourin (BetweenTheBumpers)

5 Stars hands down! I will say this though. There are a few items I would not buy from Fitness Avenue ; in particular if you do weightlifting the barbells are not made for dropping. They do have some stronger barbells that are just fine for Power-lifting however. All and all though I am extremely happy. Over the last few years I've bought about $10,000 worth of equipment from them Rigs, Weights, DBs, KBs, Plyo Boxes, Benches, bars, cable machines, etc. And almost everything has lasted very long! Any time I had an equipment issue they've replaced it, and the prices are way better than anywhere else I've seen in Canada or the States. Shipping has always been very good, and customer service has been solid. If I would have bought the same equipment at Rogue or one of the other big brands it would have cost me $30,000 or more! Do your homework, and if you can visit there warehouse to get an idea of the equipment quality and you'll be just fine! Will continue to buy from them in the future. Ps. their rig is surprisingly high quality and their KB and DBs are fantastic.

Ian Elliott

On January 5 I placed an order that I needed to modify - cancellation was presented as the only option. I received email confirmation of the cancellation the next day and was told that my refund would be issued in 1-5 business days. It is now January 20 and I just received my refund via the PayPal dispute I filed, because Fitness Avenue did not issue it and did not respond to any of my follow-up emails. Great way to ensure potential new clients take their business elsewhere.

Leviathan Productions

The absolute worstly managed company/ store Ive ever witnessed. If they didnt have lower than average prices they'd surely be out of business. My advice? If you can afford to spend slightly more- do it. Far more worth it than the hell this company will put you through.

Astarte BOPOHA

Great place for your equipment needs. Decent prices. Good customer service.

Melissa R

Great customer service, thank you for offering goood products and service even through the pandemic. Pick up was organized and efficient. Highly recommended!

David Blumenfeld

Amazing customer service and staff that are knowledgeable about the fitness industry and equipment. They have a great line of products and the quality is phenomenal. No need to visit a gym during COVID - Fitness Avenue will get what you need at prices that won't break the budget. Definitely recommend!

Thomas Kalbfleisch-Mancini

I purchased Am-Staff equpiment second-hand and was looking for a few replacement parts for the equipment. I would have purchased the equipment new from Fitness Avenue, but unfortunately they were sold out of the pieces I was looking for (this is no fault of their own, I understand there is higher than normal levels of demand). I emailed Fitness Avenue twice regarding ordering replacement parts and never received a response email. I was dissappointed by their inability to respond to my emails as I was interested in ordering from them. As a business, if you direct people to reach out to you with questions via email, it is important that you actually respond to the emails customers send. Prices and selections on the website are great, just wish customer service was as important.

Adam Di Pede

Purchased over a $1000 worth of products due to gyms being closed. Items shipped within two weeks and once shipped made it to my door in two days! Everything turned out to be better than expected for such a low cost to. During the process I emailed them with a question and heard back within the hour. Will definitely be purchasing more from them as soon as some things come off backorder.

Pamela Gray

I am having the same experience as everyone else it seems... the communication is nonexistent. I ordered at the beginning of April and have been informed by Fed Ex that the package was never given to them, even though the label was generated. I have emailed with no response. I was understanding of the situation we are dealing with, but no communication when it’s a 275.00 purchase is rather shabby customer care. What’s more, they reply to the reviews below claiming that covid-19 is the cause, however the complaints about their service span back years with the same recurring issue— bad product, bad service, and no communication. Everyone can’t be mistaken or impatient, right? If I don’t get information soon, I shall be cancelling and ordering elsewhere. Update: I have sent through a request to cancel. There are other options out there for fitness equipment, without all the stress, and I believe that the positive reviews online are generated by the owners themselves. Facebook users and 411.ca are full of negative comments.

Russell Hayne

Shortly after placing an order, I found a comparable item being offered at a discount at another fitness distributer. I subsequently put in a cancellation request. That was May 4th. It is now May 12th and I have yet to hear anything back from Fitness Avenue nor have I received a refund. Mickey Mouse Customer Service.

YourThighness66kg

Revising this review... it is now officially 20 BUSINESS days and about 26 actual days including weekends since my order date and despite the previous response from fitness avenue saying my order isn't with them the order number and their email response saying it still hasn't shipped says otherwise. Wouldn't recommend buying from here, their response time is abysmal. better off purchasing from pretty much any other fitness equipment provider.

Yves Prevost

Should be 0 star. 1 star is to allow review. I purchased a Treadmill online. Transaction occurred and they had my dollars. Treadmill was available. It was to be delivered 30 days later. Fine. No problems. I am patient and know things are slower these days. Two problems: 1)There is nobody on a phone. They only answer you by email anywhere from 2 days to more later. I was also dealing w another fitness gear company and talked to them in two days. If this other fitness gear company can speak to you to pass on information, so can FA. 2) When it came time for delivery, that is when I got a lot of strange talk from these people at FA. Get this. They had my money for near a month. Then they started asking me for an e-transfer for the same amount for them to send the TM That is weird all by itself. After numerous e-mails back and forth , I am told my shipping address and billing address are not the same, so they can't shipped the TM to me. The confirmation document received shows both to be exactly the same. I even confirmed with the CC company. FA insisted that it was not the same and this was an indication that someone stole the card. It was cleared by the CC company, you have the money, send me my product. They insisted not the same address. FA said there was a period in one address and not in the other. Not in the document I had. There was no problem solving ability on the part of their staff to resolve this period except me sending them more $. Would anybody in their right mind send them an e-transfer, and there is no way to get hold of them? They made it clear to me that the problem was at my end and not their fault. Sheesh Really? Covid or no Covid, this company is suspicious and I got my money back after I called the CC company to tell them I had not received my product. I suspect there was another reason for not shipping the TM I ordered.

Massimo Galati

I would give them 5 stars if it weren't for the delay in communication. If you are prepared to wait 10-15 days for delivery, then these guys have great quality products at reasonable prices. I will be definitely placing a bigger order with them to equip my entire gym

AD - 12RR 933417 Harold M Brathwaite SS

I respect fitness Avenue so much and I even bought a pull up bar from the store when all stores were opened but now I ordered 2 dumbells and picked the 1 day shipping option and still did not received it. I think they have a lot of orders so I'm gonna wait I guess but they have awesome service for sure????????????????????????

panterametal16

Great price on a solid piece of equipment. Curbside pickup was seamless and easy.

Nicole Bern

I’m giving a one star review because I’ve been trying to get a hold of this company to reach out regarding my order. My two orders has not shipped and it’s been 6 weeks. I have emailed and received an automated response. My payments went through and I have received zero email regarding any pending items or shipment information. This is very disappointing and frankly very inexcusable. I understand times are very tough right now, but nonetheless, there should be no reason to not leave a voicemail or return an email. Horrible experience so far and I don’t even have my items.

Kristopher Kieraszewicz

Very helpful staff, good prices.

Alex S

Initially had issues with my order, but in spite of the current pandemic and a flood of daily emails, they fixed the problem. The Swiss Bar and Am Staff Hex bar are high quality and I got them for a fantastic price on sale.

Jeff V

Amazing customer service and great prices

Jam Ghaffari

Recently bought a squat rack w/lat pulldown attachment. I am pleased with the quality of the rack and the delivery timeline (7 days from date of order; counting sat/sun). My only concern is around clarity of shipment charges & method chosen. I believe a simple tweaking of wording on your website can resolve this. I paid for & chose Canada Post as shipment method and received a notification from FedEx about my package which was a bit confusing (this was not mentioned to me). The charges explained on your website are different for FedEx and Canada Post (being higher). Upon a few emails with Antonio, I learned that Canada Post does not handle large/heavy packages which is why Fitness Avenue chose FedEx which surprisingly enough does not handle large/heavy packages either but has contractors who deliver to customers. My squat rack & lat pulldown attachment was delivered by 3 separate delivery companies with no incident. I would recommend Fitness Avenue to mention on their website that all rates shown for different delivery companies are estimates and method chosen by customer may be changed given size of the product purchased. Overall satisfied with my squat rack & LP attachment.

Jerry Tian

horrible customer service. I ordered a punching bag about 2 weeks ago and they didn't give any updates or notifications about my order status until yesterday when they told me there was a problem with my order. They have awful communication with customers.

Eugene Lee

I recently purchased my power rack from them. The service was okay. The lady seemed like she's seen a ton of customers and she was just going through the motions but the products are cheap and the quality is great! Exactly what I needed for my home gym.

M. Imr

Poor customer service. Ordered early March and two weeks ago received a FedEx label which hasn't updated in those two weeks. Called FedEx and they said they received no items. E-mail to cancel my items and FitnessAvenue says the product has been shipped..what? Its been month and I had only one communication from them which was a copy&paste e-mail. Don't order from them.

Random Guy

Been getting equipment by these guys for years. Great equipment for the price, good shipping rates, prompt shipping, no complaints. I'm happy I found them.

EMILY BOISSONEAU

I have had only positive experiences with Fitness Avenue. Their customer service has been great and I have had no issues communicating. I know they are working their hardest. Some patience is needed from customers also as the fitness sector has sky-rocketed during the pandemic. I do recommend Fitness Avenue and will continue to order from them!

Ted Pantoulias

Bought a weight vest from Fitness Avenue, good price and with everyone buying up Fitness equipment for home use they actually had it in stock. It took longer to process the order but that because they're swamped with orders but pick up was seem less and the weight vest is nicely built.

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ABSOLUTE WORST CUSTOMER SERVICE IN THE INDUSTRY I HAVE BEEN TRYING TO CONTACT THEM VIA PHONE AND EMAIL FOR 5 DAYS NOW TO CORRECT A DELIVERY ADDRESS ISSUE AND HAVE GOTTEN NO RESPONSE.......

Muffaqam Shah

Great quality items at affordable prices. This is my second barbell from Fitness Avenue, I’m happy with both of them. If you’ve got a home gym and you’re looking to outfit it without breaking the bank, they’re the place to go. They’re understandably a bit swamped with orders due to the pandemic, so order fulfillment will take a bit longer than expected. You’ll be able to get through to their customer service reps that will essentially tell you the same thing. The main reason for the 4 stars rating instead of 5 is that there needs to be more communication from their end after you pay for your order. Many companies are doing this through automated emails, more detailed/advanced tracking information even before the item has been shipped.

kellyjohn5

I inquired on line about a specific piece of equipment and got a quick reply that it was in stock and there was an assembled unit on the floor to check out . Drove there on the weekend and the 2 sales staff were friendly and knowledgeable without being pushy "salesmen". Prices are competitive and I ended up buying more equipment than I'd actually came for. Olympic weight selection was a little low due to before and after Christmas shopping but I chose some that were on display. The one sales staff pointed out that 1 of the weights had mild damage from shipping and would have new ones later on in the week. The damage was so minor I took them anyway. 1 of the items I was interested in was not in stock but could be there by the following weekend (or sooner), so we bought it too and will be going back to pick it up if not more additions to our home gym.. The guys helped load all the boxes into my truck. Excellent place to check out if you are looking for any fitness equipment. Helpful staff, great selection and convenient location.

Sergei Modilevski

My purchase and pickup was very convenient. I will be shopping here again for fitness equipment needs.

Edelyn Tolentino

I ordered an olympic barbell and rubber tiles for my home gym from here. I shopped around many options for these items and found that Fitness Avenue had the best prices for these items. Pick up at their warehouse was fine

MIKE ORZEL

Fitness Avenue was great to deal with....in this difficult time finding equipment is hard enough. It was a pleasure to see a great selection and at reasonable prices while other companies are out of stock or the price is extreamly inflated. Great experience.

Peter Roy

I've always enjoyed my shopping experience at Fitness Avenue and their products are top notch. I do wish they would allow pickup during covid. The shipping times and costs are just a waste, when I could do pickup myself.

Clayton Wilks

I purchase the plyo jump box and the item was as described. Very easy to put together it's strong and it's Sturdy. I've already done quite a few workouts on it no complaints. I would definitely shop again thanks.

lw9 cc

No warranty. The water rower I bought from them has no manufacturer info, so once it broke down, I have no way of communicating for a warranty service. The blade in side water tank broke apart. I tried to call in store for more info and got told to send email to them. Which I did and no response for 4 months. I ended up disassemble the rower and weld the blade back to the control arm myself.

Griffin

This store has lots of racks and good custom service. Went here to buy a home gym for myself. Their prices were pretty good compared to anywhere else. They have a wide selection of racks and weights. They don't have very good bars. The employee ended up helping me find the equipment I needed. I returned most of the weights I bought and ended up getting coated iron. The return policy was easy to do and I had no problems. They are probably the best priced racks. I would suggest going elsewhere for bars though.

Alison Nicholson

Prices were great my equipment came super fast ! Very pleased and would definitely order from this company again ! Happy customer

Michael Gallo

I have purchased a lot of items for my home gym from Fitness Avenue. Squat rack, crumb rubber bumper plates, bars, pull-up bars, gym rings, skipping ropes, kettlebells, floor mats, stall mats, benches, etc. All purchases in-store (pre-COVID) and online (during COVID). Quality of equipment is quite good, durable and they all work as intended. During COVID the processing time is understandably longer, but relative to other retailers, especially other local fitness stores, I trust Fitness Avenue and their products. I will continue to build out my gym here. Recommended.

Fransheska Rodrigue

NEVER NEVER BUY OVERHERE THEY DONT AWNSER THEY DONT CARE ABOUT CLIENT THEY TAKES YOUR MONEY AND YOU HAVE NOTHING FOR I WAIT 2 MONTH AND NOTHING I SEND 12 EMAIL AND NOTHING I SPEEN 2000$ AND NOTHING I TRY TO CANCEL AND NOTHING AGAIN NO MONEY REFUND I CALL MY BANK FOR THAT AND THEY TOLD ME YOU NOT THE FIRTS WITH THIS HORRIBLE COMPAGNIE

Mike G

I am not one to usually submit reviews but I have seen so many negative reviews recently that I felt I needed to shed light to my great experience. I placed an order for some weight plates and was expecting to wait 10-15 days for everything to process before shipping. A week after that I placed another order because I wanted to add a few more plates. Unexpectedly they called me 8 days after my first order to arrange delivery in 2 days. The driver showed up on time, was friendly, and with all of my orders! Very happy with the service, communication, and the product I received.

Lucas Ianno

Well priced and actually in stock. Weight plates came in really quickly and are obviously effective. Only thing to note is the 45's are smaller in diameter than normal 45's. Didn't bother me much as I have a larger pair to use as a base for deadlifting but it's something to note if you're purchasing all your weights from here. Other than that, had zero issues and would definitely order more.

Harmageddon _

Got the SD 1050. Rack is overall very good and worth the discount price. Theres only 2 issues with the rack. If you are buying it make sure you get the J hooks as the hooks that come with the rack are not the best and chip paint easily. The other downturn is the dip attachment has to be used on the inside post as the outer posts are not the most stable. Besides those two points the rack is overall very solid and worth the discount price. Also there is a brace that is in the middle and it feels in the way. I did not install it and the rack is still solid. If you make a custom bracket and mount it in the rear it will make the rack much more rigid.

Robert May

Been dealing with them for a few years, they always have very competitive prices and they are the only ones that I was able to see who did not inflate the prices like others did to take advantage of the shortage during COVID-19 Highly recommend them and will purchase from them again.

Resume Customer

Very good service, fast shipping, easy-to-use website. Lots of unique inventory (I bought a lat pull-down attachment I could not find anywhere else). Received it in 2 days. Good quality merchandise, too (not garbage like some other stores sell). I will be buyihg from Fitness Avenue again, for sure!

Chris Frappier

Love Fitness Avenue. Friendly, positive staff. They have kept prices on fitness equipment honest during the pandemic while other businesses are gouging customers. Great equipment at realistic affordable prices. They even personally delivered my last order. Oh, and did I mention they are a Canadian business - support local.

Ciara Beauchemin

Fitness Avenue high quality fitness equipment quickly and as per my order. All items were as expected, service was very prompt. thank you for everything my gym is well stocked thanks to Fitness Avenue.

Isaac

Have been ordering here for over a year and very happy with the products and pricing. Customer service is great as well. Just like everyone else we are all trying to get equipment without breaking the bank and this is one of the best places to do so. oh and being polite and thanking people for helping goes a long way just sayin....

Martin Tsorf

When the equipment actually gets delivered it is decent quality. The reason I am giving 1 star is for the service, or lack-there-of. Firstly, you can’t call and speak to a customer service representative if you have any difficulties. Secondly, they won’t allow you to make an order if your billing address and shipping address are different. Thirdly, when they actually respond to emails they are not helpful at all. I am very disappointed with this as I had a large order and they would not even call with me to discuss options. If this issue was resolved I would have given them a better review but as it stands I am disappointed to say the least.

Michael Makrides

These guys are definitely the best in the fitness game in Toronto. Very competitive prices and great quality products. Have recommended many people to this store already.

Amanvir Gill

I was surprised how fast my deliveries came in, especially with the service of them unloading so much and being professional, great quality equipment as well. Highly recommend shopping with them. Better then other online stores by far. Other stores either took forever or had horrible customer service

Harmeet Sangha

I would've given this a perfect review, but there were times where it was hard to get in contact with a rep after my order was placed. These times have been so difficult already and with the stores being closed I can imagine why that was the case. Besides that this place has it all. Everything from the benches to the weights is of the utmost quality. The inventory is vast and for a very affordable price. I bought a lot of free weights and nothing was damaged upon delivery....Highly recommend this place for great, cheap fitness equipment.

Zach Lourenco

the best service and great prices, these guys are always honest and are really there to help. very happy with my experience and the products.

Chris Brown

First off, Fitness Avenue always has great prices! Second, I bought a short barbell, some weight plates, and heavy duty foam flooring to add to my home gym. The flooring has been great and what I expected. The turnaround from purchase to pickup was a few days with great communication from staff abt picking it up. Actually picking up what I bought was fast and easy— so overall a great experience with Fitness Avenue, thanks!

Nathan Adshead

I visited the Toronto location for their Grand Re-Opening sale. Was looking to buy a power rack, the one I wanted was on the show room floor, so I knew what to expect when I got it home. The sales staff were friendly and did not bombard me to try and up-sell, allowed me freedom to take my time and look around. The prices were unreal for most items. An employee from the loading dock helped pack the unit into my car, he was very friendly and polite, did not rough up the unit or my car, wish I could have tipped him but had no physical cash on me. I will be going back for sure to buy more gear from them.

Peter Putros

With all the gyms closed I decided to shop for some weights. The overall experience went very well. Given the pandemic, I assumed they would be very busy and was anticipating a delay with my order (which is totally understandable). However, my weights were delivered quicker than I expected. I was told the order would take about 15-20 business days to process, but it was delivered within that period. The service was great and everything I ordered came in excellent condition. Definitely will be going back if I am in need of more items.

John Mackay

Purchased a squat rack with pull up bar and the unit was easy to put together and looks great in my home gym. Will definitely be buying my next piece of equipment from F.A

Athena Kaitlin Trinh

I've made two large orders with Fitness Avenue for local delivery and both times have been excellent. The products are great and the customer service is prompt and helpful. Phone lines seem to get tied up, but customer service through emails works fine. The deliverer was very friendly and even remembered where to go for drop off during our second delivery. Will be ordering more home gym equipment through Fitness Avenue for sure!

Russell Braun

Sad to say, that I had to cancel my order today. I was content to accept a lengthy delay in shipment due to Covid circumstances (ordered Dec 4 2020!), but the customer service is horrendous. First no reply to emails, then under threat of cancellation a reply. Then false and misleading information regarding shipment date, then silence. It took me one day to source most of this equipment elsewhere with friendly people answering their phones and emails.. Don't waste your time, money or patience with Fitness Avenue.

Alaa A.Huda

Received the Deluxe Door way Chin-up Bar. It was missing the brackets that would secure it to the door frame. These things could happen I suppose but what happened next proved to me that this is not a real customer centric business: 1. I tried to access the website from the signature email - I discovered that the the website link is WRONG 2. After I figured out the correct link, I tried to find return procedure - but I could not find it easily. 3. I tried to call Customer Service to request the missing parts. No one answered and the automated system hung up after few minutes. Moral of the story - order it from Amazon next time. At least I know if things go wrong, I will get the Amazonian machine to make it right for me.

Ronny G

The weights I bought were high quality and a decent price. Best place around imo for weight equipment.

skawt meades

We needed a few final items for our gym and decided to try Fitness Avenue on Wellington Road in London as we had heard your prices were much more reasonable than others. It's so true about the prices. Some items even as little as 1/3 of other stores. Unfortunately, that's where the joy ends. Due to a brain tumour I have a problem remembering the specific word I'm trying to use when I need it. The guy working there treated me like an idiot. He laughed at us and shook his head constantly as if we had no clue. I should mention, I've been going to gyms for more than 25 years now. We made the mistake of mentioning we were using TRX and he laughed and laughed and told us only stupid people use them and they don't carry junk like that because smart people just make their own. My wife also mentioned Bowflex and he mocked her and said Bowflex is garbage. He showed her the "right" machine and when she said she didn't like it and why she liked the Bowflex he shrugged her off with "waste your money then". He even belittled me when I asked for the firm foam roller for muscle therapy. At first i said stretching and got a lengthy rebuke about how its not for stretching. He told me there is no difference in firmness and it doesn't make any difference and that I couldn't handle the one with nodules on it. Great prices / absolutely awful customer service

Nader Nasser

DO NOT ORDER. Hands down the worst experience in my life so far, we placed an order on March 17 and i never received it and had to cancel after 6 weeks of waiting. they wont respond to you or give you any valid information about your order, had to send like 6 emails and they gave me the generic responds with no delivery dates after escalating they sent me an email saying that my order was placed on a rush shipment and after a week they sent me another email saying something is wrong with my order, that moment i knew i was dealing with the most unprofessional people ever, and i was a bit shocked that i got my money back, they keep using COVID 19 as an excuse but its not a valid one since they changed their shipment TAT 3 times on the website since my order and i passed all of them. i only wonder if any of the 5 star reviews are even real at this point.

Danny Dawson

I ordered an AMStaff bench online, It looked like commercial grade but don’t be fooled.....The bench was really low quality from china. While putting it together the parts did not even fit. The bearings for the back rest had to be hammered on and once that was done of course they were all loose. The brackets also don’t line up with the manufactured holes which makes it impossible to put the bench together. Fitness Avenue has no care or service for the products they sell. They attempted to Warranty the bench but after waiting 2 months and multiple follow ups on my part they denied the warranty and Fitness Avenue suggested I use a professional to help me install.

Vincent Ye

We ordered from Fitness Avenue three months ago. Overall, quality of the equipment is pretty good and they have competitive prices. I think the main issue is the lack of instruction for assembly and warranty on their product. We wanted to set up a home gym with a functional trainer. Given that our basement is on the shorter side, we needed something under 80 inches. The SFT100 trainer offered by Fitness Avenue was the only one we found online that fit our size requirements. We also purchased a bench and interlocking gym mats. The order took 2-3 weeks to ship which isn’t bad. I didn’t receive any notice about shipping but was able to check online regarding the status. FedEx ended up delivering our rather large package with one person, and I ended up having to physically help him transport it off the truck. The “manual” for our trainer was literally one piece of paper, with no description of steps or parts. We had to just figure things out and piece things together. Parts aren’t labelled and the parts listed on the paper didn’t match with what came in the package. In the end it took three of us 4-5 hours to put everything together. It may not have assembled completely correctly, but it’s intact and functioning. We use the machine 2-3 times a week. It’s a double stack trainer, but one of the stack cables has a big twist in it. It’s still useable but it’s annoying and we’re careful that it doesn’t rub. We’ve had no issues with the bench. The mats are sturdy. They slide a bit but we have thin carpet underneath so that’s probably expected. They stay locked. I will note that I didn’t order enough mats with the initial purchase, and was able to get through to them on the phone (although did have to call a few times), and they also did respond promptly to my email inquiries. I know some reviews have had issues with customer service but that wasn’t the case. So in summary, competitive prices, decent equipment, but may be difficult to assemble and I’m not sure how much warranty or coverage you would get.

Sagi M

Fitness Avenue is the best place to get workout equipment in Toronto! I am a repeat customer for two reasons: 1. Wide selection of equipment and gear 2. Amazing prices (they always have specials). Suffering from a sports injury that restricted me from going to the gym I wanted to stay in shape at home but didn't have the budget to build a home gym. I wanted to get the basics: a bench, dumbbells and pull up bar. Fitness Avenue not only had what I needed and at great prices but the wide selection of other equipment had me going back even after I recovered. Let's just say I don't pay ridiculous amounts for a gym membership anymore, I just drop by Fitness Avenue. The staff and owners sell you what you need and are very professional.

Mus Khan

they were truly amazing at Fitness Avenue. They made sure I was able to fit the equipment in my car so I wouldn't have to do another trip. Thank you guys!!

Larry Davis

CAUTION TO BUYERS of Amstaff DF2109. This is a great little unit with the exception of all the engineering faults. They can be fixed but it will cost you about $40 at a hardware store and several hours work. First caution is the assembly instructions are riddled with mistakes and the bolts are all very similar, and not labelled. First fix - all the bolts provided are threaded and will shred the plastic pullies if used. You'll need to buy 1-M10x90mm bolt and 11-M10x60mm bolts and then cut them to length with a hacksaw. These length bolts have enough solid shaft to cover the pulleys. Second fix - supplied are 2 rubber "pucks" to absorb the impact when you drop the stack. Problem is the cable is still too short so the weight stack hangs above the pucks by 1/2" jamming the cable ends into the first pulleys. Take 2 hockey pucks, drill a 1" diameter hole through the center, and slide these onto the horizontal poles first, before the metal tubes. Third fix - the bottom position hole is unusable, you will have to drill your own hole in the proper location. PS DO NOT RELY ON ANY ASSISTANCE FROM FITNESS AVENUE. I EMAILED THEM 4 WEEKS AGO, AND THEN SPOKE TO THEM SEVERAL DAYS LATER. THEY PROMISED I'D GET A REPLY THE NEXT DAY....NOTHING!

Fareha Ahmed

This review is specifically for the experience with CURB SIDE PICKUP. When trying to place my order via the Fitness Avenue website, there was no option for curbside pickup. I emailed three times before the website had the option for curbside pickup. I placed my order, 3 sets of dumbbells, and went back to the website less than 24 hours later and the option for curbside was once again not there... Which isn't convenient as FA advertises curbside pick up on their website. Order placed, yet when I got the call for pickup, I raised my concern (about the option missing) with the representative, he said "You can just add it when you pickup." Not very customer-centric. The whole experience was inconvenient and not at all with the customer in mind. It would have been 1 star, but the service at the warehouse was great and the dumbbells are as expected.

Ahad Arain

I've updated my rating to 5-stars. Fitness Avenue's customer service reached out to apologize and explain the amount of orders and lag times they are dealing with. They also helped me select an item to order and confirmed processing and delivery times are now being reduced extensively. Therefore, based on this, I've updated my review for them. I have chosen to give it another shot, now that things are beginning to stabilize. Feel free to email them first before you place your order in case you have concerns, but I'm glad I was finally able to order what I needed and speak to someone in regards to the issues in a professional and understanding manner.

Rob

Excellent equipment and the prices are far better than fitness depot. Staff is great, very friendly. I highly recommend them, I've been shopping there for years.

Roman Carscadden

Excellent service and product quality. A very satisfied customer. I live In northern Ontario and drove the ~4 hrs to pick up the equipment, well worth it. Thanks Fitness Avenue, stay safe & healthy

Carmine Tang

Decent prices considering the increase in demand for gym equipment. Bought a few of their plates and kettle bells and the quality is excellent. Ordered on a Thursday evening and got a call Friday morning from one of their friendly reps to schedule a pick up for Monday afternoon. Pick up was a breeze. Will definitely order from them again!

Urwah Kureshi

I was so happy with my purchase and customer service. I was pleasantly surprised when I received my order within a weeks time. I initially had some issues reaching customer service regarding my order, But once they realized the delay, they were apologetic and immediately rectified the problem. Looking forward to future purchases from fitness avenue!

Rick

Due to lockdowns I decided to make a home gym and purchased my equipment here after a friend recommended me them. I got a bench, squat rack with cable attachments and some mats. Upon arrival, the delivery driver was carelessly moving other boxes of orders out of the way to get to mine. The mats were covered in dirt, shoe prints and had a strong odor to it. I sanitized them but that didn’t take out the weird smell. I began to build the bench which I had no problems with as the instructions were clear. However, after unboxing the squat rack I found out they didn't provide the instructions manual for the rack with only the cable attachments left with instructions. I resorted to using the photo of the rack on their page as reference to build mine. While looking at the instructions manual for the cable attachments I also realized we were short of some screws for both the rack and cable attachments, missing nearly 20-25 missing screws in total which I went to get from Home Depot to complete the build since I got no response from their customer service. This isn’t the place to purchase your gym equipment, I read other reviews on some of the products on their site and I'm not the only review that has these problems.

Lewis

Friendly staff

Walter Picanco

Straightforward puechase and even though they booked multiple people for the same time slot for curbside pickup, pickup was smooth and quick. Thank you Fitness Avenue!

Jake Kohly

Fitness Avenue is legitimate! I placed my order on July 17th and received it on August 11th; 17 business days later. I believe that most of the negative reviews have to do with their customer service, which is slow, but at the same time is due to the increased demand of fitness equipment paired with staffing issues. Just be patient and be sure to send your emails to the right email address. In terms of the actual products, they are of good quality. The bar is sturdy and well built, the bench is also sturdy and has adequate padding, however, the safety bars for the rack had a slight defect which did not allow them to fully slide in and out of the rack. A small modification fixed this issue entirely. Overall, I am very happy with the quality of the equipment as of right now!

Tristan Rocheleau

I have ordered a bunch of equipment from here and have not been disappointed by any of it. I have ordered a half rack, olympic barbell. flat bench, 2" olympic plates, and a plate tree. Not only do they have lots of selection, their prices are some of the best, or at least very comparable to the best. Shipping took a while but I ordered my stuff during the lockdown so that's only to be expected. Everything always shows up wrapped up nicely in packaging. Will always be looking here when browsing for more equipment.

Chris Hanna

Great service and fast shipping! Delivered fitness equipment in time for Christmas, delivering earlier than expected with reasonable prices.

Peter Papadopoulos

I’ll start by saying the quality of the equipment is excellent, very happy with that. My order was missing two pieces but after communicating with one of the stores right away they located the parts I needed to complete my cable machine and they're having them shipped out asap. Very happy with the quality and price of the product but even more so with the customer service I received especially during these busy times for fitness companies ! Update: The two missing pieces I received do not fit the part at all so I'm back to square one with my cable machine. Does not work smoothly at all but it is what it is.

H Vaillancourt

Equipment of excellent quality, at a very low price. I have ordered benches, dumbbells, power rack, weight plates, bars, etc. Totally satisfied. However, the delivery was a nightmare. I received a call from UPS, asking me to be present at home to receive the delivery. I asked the guy if my order would be really delivered at home, considering the weight, and he said yes, no problem. The delivery man has a trolley. However, the delivery man actually didn’t have one, so he just left the pallets, wrap in plastic, directly on the sidewalk and left. I called UPS and the guy said that I was misinformed, UPS delivery men don’t deliver heavy parcels at home, they just leave it where it’s the closest the truck can go to the house. Then I tried to contact the customer service of Fitness Avenue, but they roughly told me that delivery is none of their business. Finally I stepped down and hurriedly transported everything in the house when the rain started. One of my neighbors, an old lady, accepted to seat outside to make sure that no one was stealing my things, since it was on the sidewalk. Bad experience.

Gina Dmytrow

Easy to assemble! We love it. Just wish you had a store in Niagara.

Rosita Di Trolio

I am very impressed with how the Toronto staff took care of our order despite current circumstances. With all the lay offs right now due to covid-19, General Manager (Edward) took full control of my order and made sure to have it filled. I was very happy with his care and professionalism. I was also very impressed with warehouse staff. All in all, a POSITIVE experience and my concern with my order not being fulfilled due to global circumstances were completely alleviated. Thank you Edward for your kindness and customer care. You are doing a fantastic job! I would definitely recommend Fitness Avenue to others and my family and I will continue to shop here!!

Nuno C

Been looking for dumbbells at a reasonable price and fitness avenue filled my void. Yevgeny was very helpful on the phone with customer service as his main focus. So far its been wonderful online shopping experience. Highly recommend fitness Avenue for your fitness needs.

Kay C

Placed an online order on April 16, order was dispatched on April 21, received on April 29. I was expecting to wait a bit longer as their shipping/processing time is 10-15 business days. Everything was packaged very well upon arrival.

Robin Singh

Best prices in Town

G “Unreal_Quaker” 35

The plates raise up an enormous stink. And while it may or may not be toxic it sure is rancid and difficult to breathe around them. They description should remove the “no smell” line. Use in a well ventilated area. Other than that, good service :)

Mayurthen Suppiah

Really great selection and their curbside pick-up process was really easy to follow-up on during the COVID-19 lockdown. Very happy with their selection of high quality products and we have ordered from them a lot (i.e. knee raise station, virgin rubber weight plates, Olympic dumbbells, etc.). The staff at the loading dock are really friendly and helpful in getting the items you need to you as fast as possible and in great, brand new condition. Highly recommending!

Dennis

Bought squat stands and some weights here during the Pandemic, both came within 3 weeks. They did answer my emails regarding products. I had an issue with them with shipping and they resolved it within hours. My only issue is with the squat stands. They had some manufacturing issues, one had a handful of metal shavings, the other one didn't fit and had to use pliers to open it up.

David Snooks

Great prices, Great selection, Great service! I'll be ordering more stuff for sure. Those 55lb bumpers look awesome! I want some!

Caroline Davis

I always have a great experience purchasing from Fitness Avenue. Their selection and prices are great. Orders are always quick. Will definitely continue shopping with them in the future.

Matthew English

I recently shared a bad review of Fitness Avenue's customer service. I wanted to include that the quality of the equipment is actually quite good for the price. I still believe they could have tried harder answering phone calls and emails but, I would order again for the equipment.

Marco Iacono

Extremely happy with how high quality all of the equipment was. Was able to speak with a representative over the phone multiple times to help facilitate the order I made. Thanks for the promptly delivered equipment especially given we are in the middle of a pandemic.

Kucci

I have 3 unfilled orders with them, one has been sitting there for over 20 Business days. No reply to emails, phone lines are closed. I understand they're busy. However for a website that has almost nothing in stock, I find it hard to believe it still takes 20 days to process an order.

Pamela King

I purchased a Lat Cable Machine from Fitness Avenue and some accessories, the purchase and pickup was efficient, assistance was provided by the staff to load the items. I am currently enjoying use of the Lat Machine I highly recommend purchasing Fitness Avenue.

Zi-Xiao Liang

Took my money and failed to deliver a product or a refund. Textbook example of bad communication, customer service and shady business practices. Will simply ignore you if you play nice, will only respond when pressure is applied. Bottom line, spend a few extra bucks elsewhere; the equipment will be a bit better and you’ll save yourself months of headaches trying to get your product/money back. Long version: On June 18, I placed an order for a bench and leg extension attachment. On July 7, I received the bench but no attachment. I immediately reached out to Fitness Avenue. They ask for photos of the delivery which I send promptly on July 9. A week goes by and nothing happens. I follow up with more emails and hear nothing. Feeling like I’m getting ignored or scammed, on July 15 I tell them I’ve filed a dispute through my VISA and they have a until the dispute investigation begins to resolve the issue to my satisfaction. Presto! That got their attention! They get back to me right away with a FedEx case number for the lost package (even though Canada Post Expedited Parcel was the promised delivery service). More weeks go by and I decide to call FedEx on August 5th. Great news! Seems the investigation is complete. I reach out to FA again for updates on their end but don’t hear back. Then on August 11th FA reaches out to ME! Why? Most likely because the VISA dispute I filed weeks earlier landed at their door. In their eMail, they lie about still waiting on FedEx and offered to send a new attachment if I would just remove the dispute. I called BS on them because their website showed the attachment was out of stock. I told them if they wanted the dispute to be retracted they’d have to clear up the lies and layout a proposal that made sense to me. Again they go silent. On August 26th, I hit FA with a Consumer Protection Act complaint notice for their conduct which I believe violates sections of the Act. Presto! They immediately responded saying they’ve caved on the VISA dispute and I’ll be getting my money back through the chargeback.... BUT! I’ve been banned from their online (and presumably physical) stores and they claim they’re going to FILE A POLICE REPORT AGAINST ME!! ???????????? Bro! Are you kidding me?! Learn how the police works! Take a damn civics class! Jesus! Anyways, I’ve yet to see any credit on my VISA. My CPA complaint will be a lot uglier if it isn’t there in a few more weeks. So yeah in conclusion, it seems like these guys ran an okay outfit pre-COVID selling okay quality gym gear at cheap prices. But the increase in volumes has totally overwhelmed them to the degree that they’ve had to discontinue any resemblance of a customer service function and adopt some questionable business practices too. Sad. If you are in the unfortunate position of trying to get them to sort something out for you and not getting any response, apply some pressure. At least in my experience it’s the only thing FA responds to.

Bubba Bri

Everything was pricey but workout stuff is overpriced everywhere right now because of Covid. Service was great, got personal phone calls for delivery. Everything was exactly as expected, and good quality!

A V

Ordered Virgin rubber grip Olympic plates on May 25th and expected them to be delivered closer to the end of June (15-20 bd to process). They just arrived today and could not be happier. Condition is good. Very pleased with the turnaround time considering the current world conditions with Covid. Just wanted to say thank you! Hope you are pushing through these times.

Andrew Habib

Very reasonably priced with good quality products. Only wish I could physically test out particular equipment at the warehouse. Did not purchase safety squat bar because I could not evaluate it and return policy would not permit me seeing if it could be used comfortably.

Jacky Tung

Delivery was fast, prices are reasonable and Rich was great to work with when hiccups popped up! I ordered a barbell and over 300#s of weights. I got a call a few days after my order to schedule a delivery. Website said 14 business day delay for shipments but I got it within a week of placing the order. My barbell was the wrong one but Rich was very responsive on email and fixed my issue very quickly. Will be shopping here in the future for sure.

Matthew Rok

I found fitness avenue as probably many have when trying to get equipment for the COVID19 lockdown. Amazing prices and equipment quality compared to everyone else! My family and I were really excited, and while the 1-3 months of waiting as indicated by them was unfortunate, we understood because of COVID19 that supplies were low, shipping was slow, and order volume has shot through the roof. We ordered near the end of April and had no issue with it taking several weeks to hear responses from customer service, we were extremely patient. I got an email almost a month after our order saying there was a mismatch between the billing and delivery address. I had made a typo in the delivery address, replacing a 2 with a 4. Whoops, thought I could email them and simply correct the error to provide the correct house number and so it will match the credit card. Well not at all, what a slog that was. I couldn't do so unless I had matching government issued ID with a photo, exact name matching on the card, and the matching address. Issue was the purchase made on my mother's card and she had married last year. All her IDs now had her new last name but the credit card remained in her old name. I had an expired license to give but I also provided several utility bills with her old name and the full address. That would be enough for many, but apparently not for the customer service at Fitness Avenue. We wanted to use her card because of the security it provides with purchases and due to the large order, the points collected. I had this back and forth going on for a month to see what IDs they would take, apparently none it seemed. We finally decided to cancel our order today which was extremely disappointing as that equipment was high quality at an amazing price and we were patient for more than 2 months. I was never escalated to someone that could help me despite me asking and was very much dismissed by the customer service agent I was in contact with. We were very sympathetic to the load Fitness Avenue was under due to COVID19 but were not provided with an ounce of help due to a single, stupid, typo. I would discourage anyone from ordering here on the basis of customer service alone, and not because of the speed of it, but the quality of it.

steve andela

I originally had a scathing review on this company as i was not happy with how my order was handled. I was surprise at being contacted by them unfortunately i do not remember the individuals name. They went in to detail explaining some of their issues and how the issue could have happened and i offered my opinion on how it could have been handled better. I was very surprised i was contacted personal and appreciated that effort I chose not to proceed with my order but was happy to be contacted. While i cannot speak to the quality of the products they offer, the value seems great and that is what drew me to make an order in the first place. I am updating my review to change it to 3. I feel that this is fair in regards to what happen and i cannot give anymore as i cannot speak to the quality.

Google User

Buyer Beware! Two main issues. 1) Missing item. No refund for separate canceled order. I had purchased about a $1000 worth of weights from them March 20th. Had received most of it but was missing a weight from my order. I had contacted them but had no answer for some time. I had determined later that given the current situation and how fast products were depleting, I would rather reorder the weight to have a complete set, even if the other order does not get corrected. Later Austin, had emailed me saying that they would cancel my second order and have the other forwarded to their head office to have "fixed up." Since then, I have followed up multiple times and have received only ineffectual responses. The latest was from Alexandra who had asked if my missing plate was addressed (end of April). I had told her it was not and neither did I receive my refund for the "cancelled" order. She had said she would refund by end day May6th. I had called my credit card company and as of yesterday, have not. Unfortunately, I am out of patience and will be filing a dispute the coming week. I still have hope that they will do the right thing before I do and I can update my review, but until then, here we are. Update: received a partial refund of my request from my credit card company. Had zero communications fro fitness Ave. Since my review. 2) 45 lb Virgin Rubber Olympic weights are NOT 17.5 inches in diameter. The majority of plates (including the smaller plates) are not accurate in weight either. Rubber keeps shedding as well.

Jinx

They have a lot of equipment available. Staff is not friendly and this place is more like a "self service ". The guy who was on charge didn't even bother to come to us to say hi or offer us any help. I had to come to where he was seated in order to get answers to my questions. I asked about some equipments and instead of showing me, he kept pointing at the equipments. He was like "if you want to buy, buy it. If you don't, get out of here and don't bug me"

Stephanie Cote

This company has HORRIBLE customer service, it's like they are completely non-existent. I spent more then enough money with this company, and when I had questions about the air bike I bought and other matters, I received ZERO response. I ended up having to contact a bike company to help me with my air bike, and managed the other matters myself. I will not be buying from them again!

Stephen Kang

Friendly, responsive staff. Delivery arrived earlier than expected. Package arrived in good condition, rack assembly was easy.

CorreyRR

Great service! Great inexpensive products I love them and will continue to shop with them for all my fitness needs!!!

pp pp

I was looking for a quality Dumbbells at a reasonable price - found these guys. the Dumbbells are great, service is nice. Definitely best fitness store in London

Vintage Muscle

Very happy with the price point, and with the overall functionality. The website is also super easy to navigate, and prices are provided (you would not believe how many suppliers want you to call for everything. Not cool). Just gave them the 5th star, because they have made warehouse pickup an option, and the time from order to pickup has become much shorter. Also, there is more inventory now Definately, my first "go to" store when looking for new equipment.

Joel Phillips

To anyone who has been waiting weeks/a month for updates/feedback on your order status...check the payment method you used for a refund. I placed an order late March and have been waiting like many of you for a "specific" response to my inquiry regarding the order status and have received nothing but the generic "be patient" email. I was doing some checking around today and decided to look at my credit statement and sure enough, on April 17th I was refunded the money I had spent on the bench I was waiting for. No email, no indication that anything had been cancelled so I would've been waiting for who knows how long not knowing that nothing is coming or was ever going to. Just have a look if you're wondering... Extremely frustrating and no bench now but at least my money isn't tied up in this mess anymore! Rating is based solely on lack of communication...

marcel lemieux

***EDIT*** I would like to say that after I made this review, the owner called me personally in order to rectify the situation. He was able to refund me for everything missing, plus shipping and taxes. We spoke about his customer service and did acknowledge that there are issues that he is trying to solve. I do want to thank Fitness Avenue for this, I moved it up to 4 stars only as it took a negative review for them to get back to me. I hope once the pandemic has died down and things are back in stock that I will continue to order from them. ***original review**** I don't typically write negative reviews. I ordered on March 23rd, expedited one-day shipping, took a week to ship it out, got my order on April 3rd, only to have 70lbs of plates missing from the order. Emailed, got a generic response, week later emailed again, another generic response,. Finally, I get a response saying they put a "rush" on my missing items, which seems to be a thing they do. May 5th, emailed saying I haven't received anything, asking for a refund on the plates, plus taxes and shipping. It is now June 1st, still nothing, no contact and no refund. I have unfortunately had to dispute with the credit card company. I didn't want to go that route, but it has been over two months, and still don't have my missing items, PLUS absolutely no communication in a month and NO communication at all regarding my specific order. Unfortunate as I was told good things, and DON'T pull the COVID card, absolutely no excuse to not get back to a customer missing items 8 weeks later.

Sheng Zhi Yao

My order got here when they said it would, everything was in place, nothing was damaged, and the weights weighed what they were supposed to. What more can I say? I would definitely do business with them again.

Ardy Nejat

Bought a 7ft Olympic Bar from them. Price was great. Order took almost 2 weeks to get processed (which was indicated when I purchased the item) and took roughly a week for it to be shipped to me. Total took 20 days but I was warned. I had no other issues regarding the product. Quality is great and I am super content!

dan dan

Do NOT order from Fitness Avenue. I ordered $250 worth of equipment about a month ago and have yet to receive it or any update regarding when it will be delivered. I have emailed them multiple times over the span of 3 weeks with no response. I totally understand a delay (your website says 4-8 days) in light of what's going on, but you haven't even offered an update of when it will be delivered after multiple inquiries. I repeat, DO not order from here unless you want to pay for something you'll never get.

Steve

Don’t fall for the misleading 2-5 day processing times. I can’t comment on the quality of products and customer service has been reasonably responsive, but if you’re like me and thought ordering from a business within Ontario would mean faster shipping, think again. I’m at two weeks of waiting and although I have a tracking number finally I have no estimated delivery date and the tracking number is only for 1 out of 8 items. Also, local pickup is only available Mon-Friday from 10-5... I thought that paying over $200 for shipping was fair if I could get my products in a reasonable amount of time, but now I can’t help but feel a little ripped off. My advice for Fitness Avenue would be to state clearly on their site that customers should expect significant delays due to Covid 19 and extremely high order volume so expectations are set correctly.

Rizwan Malik

FITNESS AVE is trying it's absolute best to fulfill all orders. Due to COVID-19* it's impossible to keep up with the volume of orders and supply. Everyone needs to understand that leaving a bad review during this unprecedented time and calling them scammers is absolutely wrong. I received my order late aswell, nearly delayed for a month due to shipping and other obstacles during COVID but i understand why. Be patient people!!

Darek Lane

Don't order!!!!!! These guys are terrible. I see that they took down comments on Instagram but you wont be able to stop Google Reviews!! The only comunication I've had with them after multiple emails over the span of 3 weeks was them sending me a delivery date with a Fedex tracking number. That was two weeks ago and Fedex still doesnt have the item to ship to me. I'm 100% positive that I've been ripped off.

Martin Labute

Beautiful equipment excellent service

Jason Miller

I bought a climbing rope from them on boxing day. I bought it mainly because it was on sale. I ordered it on the 26 of December and it didn't ship for until the 9th of January. It arrived on the 15th it arrived in plastic wrap. not even a box which I thought it would. I opened it and the paint was both chipped and scratched, and it was also the wrong size. I contacted them immediately. They did get back to me the next day which was good, but there was no apology for the mix up and all the suggestions to get the right product was for me to drive to there store and return it. I didn't want to drive down to return it. But, that in my mind was the easiest solution. All the other solution didn't have me to happy. I drove it down and when I handed the customer service rep there was still no thanks or apologies for the mix up. I am giving this a 2 star because it did get resolved and I received my full amount back. I'll be looking around at other fitness retailers, I have lost my trust in fitness avenue.

Dmitrii

Fast processing. Good price. Alex at warehouse was amazing helpful.

Jason K

It really is the best pricing around for anything fitness related. Really good to deal with.

Steve Gale

I ordered a cable machine when one became available - received it delivered in 9 days. The delivery guy couldnt lift the box so asked for help - yet charged me $230 for delivery. Really? Im changing my review - as I have had this equipment for about 7 months. The cable snapped using just 100 lbs. No response from warranty or customer service ever. Dont waste your time with them!!

Johnson Lin

First time writing a review for anything, never thought I had to unless the experience was super awesome but . . . . . . sigh*. . . . . It took about 25 minutes to drive to the store, and I stayed for about a minute and left. They absolutely need to work on their customer service skills, coz there was none, hopefully not every staff there are like that, or else. . . . . good luck with the sales. Definitely a waste of time and gas, but thank god gas has gone down in price these days.

Andrew Redden

Stopped in on July 28th at 430 to purchase an Olympic lifting bar because i compete in Olympic lifting. The person behind the counter proceeded to start an argument with me because I called the it a mens Olympic bar. I almost left, but I really needed a bar. I asked about one of the bars and he made a condesending remark to me so I left. I have purchased a fair amount of equipment at this business before, but never have I been so disrespected. I won't be back.

Dave

Terrible, dishonest customer service. I ordered and paid for $1500 worth of equipment. They then refunded my order after two months of waiting, since they had raised their prices by several hundred dollars on the equipment I had purchased. They then continued to lie and make up an excuse for the refund, when it was clearly done to force me to reorder everything at a considerably higher price. Would not recommend.

benjamin livingstone

I am super impressed by the service from this company. Super fast delivery to my house. Amazing quality and a price that still seems to good to be true. Im looking forward to my next purchase!

Mark Cook

Fabulous place.very clean and prices are great.the 2 guys were immediately wanting to help out.informative.will definitely tell other friends about this place.thumbs up.

Sara

Great service. Friendly people. We picked up dumbbells and quickly realized one of dumbbells was packaged Incorrect. Contacted fitness avenue and they fixed the issue no problem! Went to pick the new dumbbell up along with some more items that just restocked. They’re very accommodating and reasonably priced. So We’re very happy and will be likely to return! Thank you.

Bradley Merriman

I have been doing business with fitness avenue since the beginning of the pandemic. All Amstaff products are all amazing quality and fairly priced. Shipping and curb side pick up were always quick and hassle free. Would definitely recommend purchasing weight equipment for your home gym form fitness avenue.

Matthew Medbury

The last day of the covid shipping time 20 days after the order placed I finally get an email. Was told my credit info didnt match when it does. They try to get you to pay as an e-transfer before refunding the money even though the item has not shipped yet. They may have good prices but if you can never get your items it doesn't matter. Buying from the store front may be okay but never make an online order.

Sukhdeep Singh

Heavy duty products and professional people. It would the nice if they can provide free local store pickup.

Jason Bourne

I spent $1200+ with them then came back and ordered a foam roller online. Says 15-20 days to ship. It’s been 25 days. Never again. If I don’t get it soon I’ll file a charge back.

Kevin H

They have the best prices you'll find. Unfortunately they don't seem to be handling the Covid-19 demands very well. It's a difficult time but I think the 2 star rating is still justified. - Very slow customer service (excused due to circumstances) - Ignored answering some questions regarding specs or weight capacity - They do not allow shipping to a difference address than billing - They cancel your order without confirmation or notice ... Seriously. I only found out because I checked my credit card statement 20 days after placing the order and saw my money was returned. At least they didn't keep it!

Jasmit Singh

Product is good and once they call, they are very accommodating, it's just difficult to communicate with them and reach them at times. Emails take a some time for response and phone calls are done times to let you know when to pick up but you cannot phone customer service representatives.

Private Name

I ordered $350 worth of equipment. I haven't even been shipped the item yet. Having said that, I went on their website, and I e-mailed their contact e-mail and received no response. I sent 3 separate e-mails requesting an update with no response. No phone number to call for online orders. All stores closed. Is this some scam that you are taking advantage of people while they are on quarantine? It's been a full week since I placed an order, still no tracking, still not shipped out. You have all these e-mails on the website for customers to use with no response given. I will be contacting my credit card company for a charge back. STAY AWAY

Paige Soreanu

Fast service; product quality is amazing; burnside pick up was easy. Would recommend to anyone

Luon Chiem

I purchased a functional trainer from Fitness Avenue. When I opened the box. Everything appeared OK until I took out the chin up bar. It was galvanized but what upset me was. The galvanize was chipped off all over. After using this machine for a the very first time. Within 1 hour. The red pulley started making noises and the paints chipped off and now grinding onto the metal. Each weight stamped 10lbs each total of 160lbs per stack. I noticed the weights were very light. I also noticed the cables was starting to have dents already. The bar that holds all the weights with the PIN. The holes are SHARP. I had red flags and called Fitness Avenue regarding my issues because I felt unsafe using it. I asked for a refund because I was NOT happy with this machine and did not feel safe using it. The sales person said he will replace the chin up bar and pulley's). He also said that, he wont refund me and said don't use the machine if unsafe. I asked him about the weight stacks. He said the weight stacks are actually NOT 10lbs each plate. I instantly felt stupid for wasting my money. I also purchased Olympic bar from them and because of my experience. I WILL NOT buy anything from them again. Therefore, I went to Treadmill Factory in Markham / Richmond Hill. I picked up total 120lbs of Olympic plates and used them on the Olympic bar i purchased from Fitness Avenue. 3 weeks later, my Olympic bar is bending already. What really upset me was, I saw a functional trainer that looked almost or close enough to the functional trainer i purchased from Fitness Avenue. People, I strongly advise you to spend the extra cash and purchase a known brand.

Jordan B.

I don't like posting bad reviews due to COVID, but it's been a nightmare trying to get ahold of anyone at this company. I'm sure they're great in store, but right now, I'd say stay away because of the difficulty contacting these guys. We bought a bench over a month ago and it came defective. It is unstable and I don't feel safe relying on it while using heavy weights. The best they could offer me is to bring it back to the warehouse myself and they will refund me, less the cost of shipping and a 30% restocking fee. I've sent numerous emails and tried to get them on the phone way too many times - the phone line just disconnects no matter which option you choose.

Jimmy Bai

Great place to get well priced exercise equipment! Purchased a rack, bench and a set of plates during the pandemic and they all arrived within 15-20 days of my purchases. Most poor reviews are from the lack of communication but this is probably due to increased demand and reduced staffing so just be patient with them.

Gaurav Sharda

I'm happy to report that my previous issues with customer service have been resolved. Fitness Avenue acknowledged them and took great measures to ensure I was satisfied in the end. It's really appreciated. Apart from that my experience with their products has been amazing. Really like my utility bench and the leg extension attachment. Products feel solid and of high quality.

C

Great service and delivered early. Squat rack set up easy by myself. Instructions were clear and no missing parts. Solid rack for the price. Will be buying again to add on cause the home gym is never finished. Thank you Fitness Avenue

Shahrom Aboli

Tried calling several times (7 times being precise), no one picks up the phone, emailed as last resort no one replies. Are there anyone working there? Not sure how they do business. It's been a nightmare trying to get ahold of anyone at this company. What if I actually bought a product? Is there any service?

Jaskaran Nagra

Thank you delivering my product Fitness Avenue. Ordered a Power Rack, which was delivered within 12 business days of ordering (Ordered May 19) I did receive same day email responses to my inquiries and I know people are complaining about no getting fast responses. I would say please send an email to orders@fitnessavenue.ca and not any of the other emails. Power Rack was easy to assemble and came with no missing parts. Received a phone call a day before the delivery and received a call 5 mins when driver was close to my house. Great company and will order again. Was told that smaller items actually get shipped way faster since they go by Canada Post and larger items take a bit longer since they have to be personally delivered. So just be patient and you will get the stuff you ordered everyone!

Or Segev

Great prices and service, very happy with my rack and barbell

Jackie S

Great experience with Fitness Avenue and recommend this place! Great prices for high quality equipment. Pick up was fast and easy. Go to spot for workout equipment.

Sophia Anderson

We had a great experience with Fitness Avenue! Everything was delivered within a reasonable time frame and quality of the equipment is great. We only wish that they had more equipment in stock so we can order more!

Peter Scalzo

UPDATE: Another customer service rep got back to me and accepted my return and refunded me in full. It took a while but it was done. I bought a safety squat bar because the measurements listed on the website indicated it would fit my squat rack without issue. Once i received it i found the bar smaller than stated on the site which made it unusable. Customer service was unhelpful and told me i would be liable to pay shipping back to them as well as lose my original shipping cost. Do not buy from this company as they will not support you at all. They misled me which caused me to buy a useless product and refused to accept responsibility.

JR Ancheta

Quality products reasonably priced. Online ordering and pick up great system. Staff fast and efficient my orders were ready to be picked up within 2 days from ordering. Best place to purchase your fitness needs.

Nick d'Halluin

Best option to get fitness equipment from during the pandemic. Prices are not inflated and the service was quick. Highly recommend.

Kyle Iannuzzi

BUYER BEWARE!!! Fitness Avenue does NOT offer the best equipment at the best prices (I bought better equipment for less elsewhere) and, most importantly, they do not honour their contract when it comes to returns. Despite having a product never assembled or used and bought with cash, this ‘business’ is refusing to honour its return policy and will not accept the return. Instead, they are insisting on a restocking fee (simply because the box is open) and store credit only. Their contract is very clear. Products need to be in original condition with its package (package doesn’t have to be in its original condition, according to their contract) and repayment to be match original payment method … how this business goes from accepting cash to saying store-credit only is beyond me. It seems despite a decent overall review rating, there are tonnes of customers of Fitness Avenue who have complained about being taken advantage of. If you look at all the low rated reviews, you’ll notice a theme of very poor customer service. After having had such a similar negative experience to so many of the negative reviews, it genuinely makes me wonder if Fitness Avenue spends more time posting fake positive reviews than honouring it’s contracts. If you’re looking for customer service you can rely on, think twice about Fitness Avenue and give them a good google search - there are volumes of negative reviews across multiple sites. They are not rated by the Better Business Bureau and there are complaints on that site about this establishment as well.

Jon G

I want to thank Fitness Avenue for coming through for me during the pandemic situation. It's impossible to find gym equipment right now and luckily I was able to purchase some before any backorders. Amazing prices, quality products and service was great when I inquired about my order status. I chose quicker shipping with courier which arrived on time once shipped but I was also aware of potential delays in processing during the pandemic as they highlighted on their website which is understandable. I was so happy with the products and service, I already placed a second order!

Kyle Michaels

Very happy with you products, pricing and availability. I was initially worried about purchasing a rack without "seeing" the quality but during and after assembly, I must say those concerns are unfounded. Would definitely order from your company again and have recommended a few friends to do the same. If there is anything to recommend, it would be faster response times and your delivery guy could do a lot less work and be more efficient with deliveries if he didn't have to dig through the day's shipments.

Tim Rivard

Not bad. Good prices. Customer service was not pushy.

Yelyzaveta Zhuravel

I went there today to buy a kettlebell. Was surprised with a customer service. Super welcoming and helpful . I don't understand why people posting bad comments about this store. Once more thank you a lot to Matt that was there with his an amazing customer service.

Sharath K

Order took about 3 weeks to arrive. Given the current situation, the large increase in volume in online sales and how backed up shipping is, this is perfectly acceptable to me. Would have given 5 stars if they were better with their communication, seems like they could have easily hired a full time temporary person just to deal with customer relations with all the money they are making. Other than that, I am quite happy with the quality of equipment and would purchase from them again.

Amrit Shokar

We ordered twice from Fitness Avenue and are so thankful for their prompt service and helping us create the perfect home gym. Ordering online was easy- though we had to wait for a few things to come back into stock but delivery was within 10-12 days which was great. Product quality is worth what we paid and the prices were lower than other sites we checked. Can’t wait to continue to add to our gym!

Lauren Willoughby

No issues; picked up the equipment I ordered without event. Prices were good.

Nancy Finn

Price of the equipment was excellent, delivery was easy and quick. The freight charge tabulated while in cart is a bit hefty. All in all, we have ordered twice with FA and we will be placing a third shortly.

Addison De La Cruz

I was able to get my items and they were definitely worth it. Despite having to wait an extra week to pick up my order and with all things considered due to the restrictions, the curb side pick up was very smooth.

Cameron McKnight

I would like this to be at the top. In the latest email after writing this review the company has also threatened a law suit! Be careful. I couldn't include the link because of googles policies unfortunately! I assume all the five star reviews are written by people they know or are purchased. This company is a joke. Do they send you the wrong equipment on purpose hoping you will not notice or not care? Either way its ridiculous. When you email to try and get it fixed you are left waiting days and days with no response and just forget about trying to get a phone call it wont happen. When they finally send you something to "fix" the problem I can guarantee it wont be helpful. In my case they sent me what looks to be two pieces of leftover metal they had in the back, welded it together, screwed holes in it that don't even line up! and claim it as a "fix". I would avoid using this company at all costs. You pay a fortune for the equipment and you get horrible service and flimsy equipment that does not match. Customer service, forget about it, they don't have any. I'm now going on a month and a half trying to find a solution, oh and its been over two weeks since they've responded to my emails. Thank god they admitted to sending me the incorrect stuff and my bank had no problem charging it back! Oh and last thing, they accidentally admitted to sending the incorrect equipment to other people several times, I assume they are trying to get rid of old stuff hoping people wont care about the expensive equipment they paid for... Save yourself time and money and go anywhere else. Fitness Avenues first response before deleting it and changing it because they realized they admitted to intentionally sending me a product that does not match the description of the product on their website (Also included is an attached picture of this!): "Hello Cameron I am sorry to hear that you are not satisfied with the purchase you made. Your review is not accurate and contains false accusations. The power rack you purchased, is the 2019 model and it is a few inches lower than the 2018 model. To make the new Power Rack compatible with the 2018 Lat attachment model, the manufacturer created an adapter. If you are not happy with the adapter, please send the product back for a full refund." Edit after response from the company: You can see it below. Edit after my second response: I am happy to say if you need a response after two weeks of waiting the best way to do so is write a true review outing the company on their ways! Unfortunately they will just accuse you of more things and ask you to take the review down. I have responded to the email again with my concerns so I'll update this IF i get a response. I would also like to add from their responses it is very clear they are knowingly selling equipment like this and hoping no one will fight them on it. NO where on the site does it say you are getting equipment that does not match and will need a "fix". I put quotations because again, its two piece of flimsy metal welded together with uneven screw holes AND they don't include screws with it. I guess they expect you to go out and buy your own? I paid a lot for delivery because I have no way of picking it up from the store and the companies continued response is to bring it back yourself. Please don't make the mistake I made. They will harass you, say its your fault, and when you finally complain they will offer no different solution, say the same thing and ask you to take your review down. They have also stated in the most recent email. "Any request of the “correct” lat attachment brings us to a dead end as there is no different lat attachment available for your Power Rack, this is how they will be sold until the manufacturer decides to make any design changes to the lat attachment in the future." - So if you're considering ordering, expect the same problem I'm having. Check the pictures!

Callum Winsor

While the prices are competitive, this truly can be summed up by "you get what you pay for". Cheap quality gear that won't last. Even for the most casual lifter (which I am), the components start to wear early. There is precisely one staff member who is happy and helpful while the rest just look irritated that you dared to enter the store. Worse than this is the warehouse experience. Over the 3 times I have been there, not once was my order correctly provided by the warehouse. It's as though they don't even bother to read the invoices.

Katrina Do

Highly recommend Rich, Ron, and Antonio! Outstanding customer service and they were able to help me exactly what I needed in a matter of minutes! Extremely knowledgeable of their products and were able to help me make decisions on the best products for me and my home gym.

Clayton N

Great experience. Equipment came a lot quicker then what other places estimate. Quality is pretty good with good prices compare to other places aswell. With the pandemic, they're doing quite well with restocking and delivering within a reasonable time

Steve Metcalf

Ordered from Fitness avenue at the end of April. The delays were longer than advertised. I inquired through the website and received a fairly quick response telling me shipping would be an additional 3-4 days. After more than a week I sent back, was thinking about cancelling the order. I got no response from them. I kept trying, no one will answer the phone. I have called numerous times. Then, after a couple days I get a notice that the product shipped. When it arrived it was badly damaged, however the box was fine. It was obvious that they shipped it out in that condition. Since that time I have made many attempts to contact them about the problem. I have even re-opened original tickets again and there is no response from them. none. Every day when I can sit down at my desk to do other things I call. Every time it hangs up on me. I run a business and I understand the effects of the pandemic on operations, however I also understand the importance of maintaining service to customers. This is totally unacceptable. I would not recommend ordering from them as it is obvious that once the sale is made, they have no desire to support the customer after the fact. You risk wasting your money as they can apparently ship you anything they want and then ignore you after the fact.

Milia Georgi

I was a little intimidated walking in to an equipment store as I am not a seasoned veteran but that changed with my interaction From the first employee to the last during my visit. They walk you through everything and really take the time to figure out what it is you’re looking for and what’s appropriate for you! I have been using my treadmill and free weights for a few weeks now and am going back for some more stuff to complete my home gym. Prices don’t break the bank either!

Michelle Lansing

These guys are the best! Always have the lowest prices and are so friendly. I cant remember his name specifically but I think Alex was the one who helped me and he was very nice and answered all of my questions in detail. Will continue to shop with these guys from now on!

Boss S (Boss)

Absolute scammers. Ship you damaged unusable products then completely ignore you. Won’t answer calls emails social media messages. Spent over 2000$ and I can’t even get a reply to an email. Stay away from this company at all costs, they are crooks and shouldn’t be allowed to be in business

Courtney Scrimshaw

Sold me a bench that was damaged (deep scratches and paint flaking off). Was offered a partial refund then fitness avenue completely ghosted me after I accepted this as a solution. They still haven't responded or followed up to actually give me the refund and it's been weeks.. Edited to add - After posting this negative review, they refunded me a whopping $33.90 as per our agreement. Unfortunately, my poor experience with this company does not end here as they are now violating my email with incessant follow ups to remove or revise this review. Sorry fitness avenue, this was my HONEST experience with your company and it sucked. Please stop contacting me.

Ester Calder

This was my first time purchasing workout equipment and Fitness Avenue made it a great experience. The staff provided excellent customer service, friendly and professional. I had an issue with the bench (we didn't put it together properly) and the shipping/receiving staff resolved it right on the spot. The equipment is good quality and the price is very reasonable, definitely recommend this company if you are looking to get great service at a good price!

David Stoikos

ordering from their website is easy. They love taking money but apparently it takes weeks to determine if they actually have the product available to ship. Once they figure out they are out of stock they just refund you, without a word. I get that covid is going on but taking weeks to reply to an email when all your stock is sold out? awful customer service.

Jonathan Champagne

VERY bad experience since long time , the web site is empty ,nothing to buy in this compagny!

Chad

Walked in for nearly 5-10 minutes and was not even approached. Asked about the size of a power rack box and was given the impression I was completely inconveniencing the clerk as I wanted to make sure it fit in my car for an hour ride back home. Another associate chimed in to help me as he got the sense his co-worker was being rude, at this point it was too late from my perspective. Another competitor down the street gladly showed me the boxes and even gave me a discount for pretty much exactly the same rack. Take your money elsewhere, you'll be glad you did.

Jeff Clugston

The items arrived quickly. Only issue was that one particular part was the wrong part. Originally I was told it was the manufactures fault and that they would send the right part asap. That then turned into a lot of back and forth and many delays. Eventually they stopped responding. I managed to get someone on the phone in sales and he was super helpful. He handled the issue quickly and the part has now arrived. Took a year to get to that point and one helpful person resolved it in a week.

empowerjme

Fedex lost my order from 8 weeks ago and this company is struggling to build capacity for timely/responsive customer service. It has been a terrible combination. However, I did finally get a call from a gentleman today (they can't be reached by phone) and things seem to be pointing in the right direction. Covid has disproportionately impacted these smaller operations so if any issues arise, you'll need some patience. Otherwise, most customers seem happy with their products. Thanks to fitness ave for the update.

Laurie Cabanas

I purchased the cardio pump set which I've used a number of times for Body Pump. Works great for what I need and I like the fun colors!

Kim Hwasik

OCT 15 - I’ve sent emails 3 times to cancel my order, but they have never responded. Their customer service is horrible. I’m going to send an email everyday until they cancel my order and reply back to me. I’ll keep posting any updates here. OCT 16 - I got email for cancellation. It will takes 5 business days to refund. If money comes, I will update. OCT 17 - I got full refund.

Stephen Laurie

I dealt with Alex. His recommendations came from knowledge and were sincere. Thanks!

Naeto

Most affordable prices for weights during the pandemic; way better than buying used weights for ridiculous prices. I got the 300 lbs rubber coated plate set, and just one plate had damaged rubber. Staff was helpful and I was able to exchange it for a new one without any hassle.

Maria Yousofi

I had a great first experience with Fitness Avenue. Everything went smooth! Definitely going to be shopping here again.

times are a changin times are a changin

DO NOT BUY FROM THIS COMPANY!!! If you spend $1400.00 on equipment and it's missing pieces such as the pulleys needed to move the cable.. and you ask them to send you the needed pulleys and they question you as if you have done something wrong.. as if I'd forgotten to pack the parts. They claim it needs several pulleys and two cables when the instructions which I took a picture of states it only needs two pulleys and one cable.. never heard back from them or received any replacement parts for the machine.. so now I have no choice but to find or modify the equipment so I can use it.. please think before dealing with them.. I now understand the importance of buying this kind of equipment from a reputable company with proper customer service.. Buyers beware!!!!!!!

D

This company is extremely unscrupulous and dishonest. They won't stand behind their products. They shipped me a damaged product and then blamed it on me which has cost me $600+. Even though I emailed them the day after I received the product, 3 months of wrangling later they refuse to do anything about it. I didn't even receive a response from them for 6 weeks. By far, the worst company I have ever dealt with. Go elsewhere! Edit: When I sent it back to them, they said it was damaged more. If it was, it's because they packaged it poorly in the first place (was damaged when I received it). I sent it back in the exact package I received it in. They blame the courier instead of actually taking responsibility for it. They refused to pay for the return shipping. They won't do the right thing if it costs them a cent.

Arslan Tahir

Quick service and friendly staff. I didn't need help loading my order into my car so I don't know if they are supposed to help or not, but someone responded right away when I ran the bell and they got my order out almost immediately. I was in and out within 5 minutes.

Lezhou Zhang

Good price. Delivered in about 15 days. Things are well packaged and easy enough to put together. The rack size is good for home gym.

Luke Mercier

Amazing prices good product!

Susan Wickware

We had an issue with the delivery, one product was missing. Customer service rectified the problem immediately when they found out. Really appreciated how fast they fixed the problem and shipped the product the next day.

Luke Devall

save yourself and DO NOT order from fitness avenue. I made an order of flooring mats, resistance bands, and several other accessories (approx $200 spent in total) for my home gym on april 5th (expecting a 2-3 week wait time per their covid announcement). It is now May 22nd (7 weeks) and I still have not received my order. I received a call on May 5th saying they no longer had any black mats and asked if i would be willing to accept "wood" mats instead. I said yes, as long as my order comes in due time considering its already been a month. I have tried emailing them and I am not getting responses. I have tried calling them without any responses either. At this point, I believe my money was taken and I have been scammed. Its been nearly 2 months.

Michelle Kolodziejczyk

Purchased a new lat pulldown rack/cage online - order was ready within 5 days. Got there, they had our order and we were able to pickup a few extra parts that we needed thanks to Alex. His service was amazing and he was so extremely helpful, it just made our day and we love our new gym equipment. Thank you Alex! Definitely recommend fitness avenue concord location!! My husband and I will be back.

Guillaume Couture

Ordered on march 21st, paid for express shipping and it said 1-3 days processing time. 2 weeks later my order still has not shipped. They won’t respond to emails or phone calls, voicemail is full. Customer service is completely absent. I cancelled my order, at this point I just hope they are going to reimburse me as I have not heard anything back. Worse client experience ever, I will never buy anything from them ever again, and do not recommend. If you’re reading this, please reach out.

Harpreet Singh

We ordered under my cousins name (Jaswant) from fitness Avenue in mid March, when we ordered they said everything was in stock, after 2 or 3 weeks they delivered half of our things and said the squat rack was on back order and we would hear from them in a week or so with an update. It has been four months and half of our equipment still has not arrived, we have tried to call but noone ever picks up or return emails. Not professional at all

Luke Moir

I looked at walmart and Canadian tire for kettle bells and was shocked at how much they were charging. Got kettle bells for 0.89 dollars a pound at fitness avenue, half the cost of the big box stores. Awesome price, friendly staff too!

Katie Schornagel

Do not place an order with this company. I placed my order on May 1st, and chose the Canada Post 2-5 day shipping, which costed $30. Then, on May 5th, I received an email saying that my order shipped. However, two weeks after it shipped, my order still had not arrived, and when I went to check the tracking information on both the fitness avenue platform and by using the fedex tracking number, the information had not updated whatsoever, meaning that fedex hadn't even gotten the order yet. 2 WEEKS LATER. During this time, I called the number that was provided in their emails and tried to get in touch with a customer service person or anyone really. I called a total of 8 different times over the course of multiple days and at different times during the day, and was not able to get in contact with someone at all. I also emailed them on 3 separate occasions and still have yet to get a response or any acknowledgment that they've even gotten my email or acknowledged the issue. This is completely ridiculous. The customer service at this company is appalling, do not order from here you will regret it.

Anthony Mastronardi

Guys here are great and have a lot of patience parents should show a bit more respect for the equipment i hav seen kids go crazy in the store

owen xia

It was an easy and fast pickup, the guys at the warehouse are very kind, the quality dumbells I purchased are impeccable, definitely worth the money.

roland griesmayer

Does anyone work here? I ordered $500 worth of equipment with o confirmation emails, but they did charge my credit card. They will not answer phone or emails. If I don't hear anything soon I will contact MC and claim fraud.

Nolan Hutchison

Bought amstaff fitness functional trainer. There were imbalances in the machine. Had to buy 2 new screws to fit cuz the holes they drilled were off. Some were brutally forced thru. Due to this, the poles the smith machine bar go up are uneven, so the smith machine bar lifts uneven, which is a good way to screw yourself up if you actually use it. Dont buy from these guys. The products and how they make them are cheap, and you risk running into issues..

Andrew Kim

During a pandemic you see a lot of shift from in-store to online. The fitness sector is no different regardless of the heavy shipping costs attached. So to those that feel like theyre getting gouged - take a look at the average shipping times for all couriers and tell me that the laws of economics don't play in shipping costs especially since we've seen so many people willing to pay high shipping costs for regularly priced items. Stop complaining that there isn't a curbside option. The likely reason is that i) inventory isn't in stock long enough to warrant the option since people are willing to eat shipping costs, ii) the additional labour cost to facilitate and operate curbside is an incremental cost which they would eat into their margin since they're not price gouging and iii) they probably have inventory split between warehouses. Companies are figuring out rapidly how to accommodate customers best in an operation (ecom) that they never thought would be 100% of their business. It takes time to learn how to create a great customer experience. As the former head of ecommerce digital operations (curbside) at canada's largest grocer, I understand that covid is sky rocketing demand and customer service emails/calls get back logged but I somehow managed to get a call for my order. I placed an order and i got a call within my shipping window from Eugene asking about when the best delivery time would be and was even able to add to my order without affecting my shipping times. He personally went into his warehouse to see if they had inventory in stock. The delivery guy was really helpful too. Helped me hand bomb all my inventory off my driveway and had great customer experience skills. Had a great experience. will definitely be ordering again.

Alicia Fernandes

I purchased the Lat Pulldown attachment for my TP006D rack and the quality, customer service, and shipping was amazing. The staff were very friendly and accommodating from the start of my order helping me to find the product right for me, specifically Yevgeny and Antonio. Both associates were professional, courteous, and kind. The pulley system is of the highest quality and was easy to assemble. Shipping was fast. I have used Prime, Atlantis, Cybex, and Precor equipment and Fitness Avenue equipment is just as good. If you want affordable, high quality, and professional service, I strongly recommend Fitness Avenue. Thank you Yevgeny and Antonio for your amazing service!

Kenneth

They were accountable, very nice, and willing to do the exchange for the defect and error with my order. With covid, communication and the exchange took a little more time, but the overall experience was a good one.

Dave Bowman

Good selection, friendly staff and great prices! No frills type feel that you wont be pushed to buy the premium stuff. The guys know their stuff and will work with your needs to get you what you want! The website is great too! Very satisfied with my experience with these guys!

Peter Mendrela

While the pick up took a bit longer than expected (I had to wait more than 15 minutes for my order outside the warehouse) the service was was more than adequate and the product was of excellent quality. I will certainly consider Fitness Avenue for my future workout needs.

Rob

Great service. With the pandemic going on and the shortage of dumbbells and gym equipment around I came across your website and you had everything I needed and at a very good price. While everyone else is taking advantage and price gauging Fitness Avenues prices can’t be beat!

David Cohen

I've been trying to get in touch with these guys for weeks, having tried email and phone. Nothing, absolutely nothing. I simply wanted to place an order and had 1 question. I get this is a difficult and busy time but every other business manages to communicate with their customers even if slowly. They haven't even setup their voicemail for their business number! Who does that? Unprofessional, incompetent and shameful. If they don't want to provide any customer service, then stop processing orders and running an online site whereby you only take people's money with zero communication. I see why they have all the bad reviews. Cheap prices will only take you so far. Edit: I read your form response. I see that you have time to respond on here but you can't answer the easiest of questions. I sent you a one line email weeks ago and tried calling multiple times. I understand the situation quite well, and some delays are understandable, but taking weeks to respond to a question like when you estimate your 5-30 lbs dumbbell rack/set will be back in stock, is just incompetent. If you can't communicate with your customers in a timely manner, say within 4 weeks even(!), perhaps suspend operations until you can actually do so.

Arjit Barua

Good prices and quick pickup service. I wish they also had weekend hours and the communication/phone service could be better but overall good experience.

Matt Galea

Nothing but positive things to say about the process and product. Especially during this time when it is incredibly difficult to get any equipment they were prompt, honest and reliable. Delivery was as smooth as one could ask for. Highly recommend.

Ennis Obaisi

People don't realize how the pandamic affected everyone, the supply chain got such a bad hit that managing to still take orders and supply them is a great achievment from these guys. Their website was very clear, 10-15 buisiness days to process and if you send an email it will take 1-5 days to answer so I don't understand why people are getting so upset if the information is right there. I made an order, took 14 days to process and one day to ship with an email to check on things that was answered 2 days later, they were clear and honest. 5 star in my books.

Konjo Uhuru

I ordered dumbbells and they arrived sooner than I expected. The product is of good quality and I am pleased with my purchase. The only downside is that I was charged a Canada post expedite delivery fee. When my items arrived it was not delivered by Canada post but from a guy with a U-Haul truck that was privately contracted by this company. When he arrived he told me to meet him downstairs because he doesn't delivery to apartment doors. I had to go downstairs to meet him to carry my 3 sets of dumbbells myself. Hence why I gave 3 stars.

J R

Have been buying from them past few years never any problems with anything I have bought as had to email them during covid for info and they emailed me back same day so overall happy customer

John A

I've given great reviews to Treadmill Factory and bad reviews to XTC fitness but for some reason i've never taken the time to write a review about this company... So heres a quick 5 star for you guys, i have absolutely no complains with your service. Ive purchased multiple olympic weights and the leg curl/extension equipment and Ive received all those products within a few weeks with no issues... soooo again, heres a quick 5 star thank you! :)

Brandon Gregg

They have quality equipment with great prices! I have ordered numerous equipment from them for my bootcamps, most recently picked up a wall mounted pull up bar for a client. They love it!

Daniel Cao

Purchased a Hex Bar and Fractional Plates that were priced very well in comparison to what other suppliers were offering and were high quality and came quickly considering the pandemic. Would definitely recommend competitively priced workout equipment!

Gabriele Pavone

The worst service i've dealt with in my life. I ordered dumbbells from them in MARCH along with other equipment and they gladly took my money knowing they didn't have the whole set of dumbbells. When they shipped it, they forgot some. Told me it would be 2 weeks until the rest of the dumbbells came in. They kept me waiting and kept telling me another 2-3 weeks every time I followed up. Finally got my dumbbells in JULY. The equipment smelled and was all greasy for weeks. Did not want to give replacement equipment while waiting for original equipment to come in. Spent over $4000.00 with them and got treated like I was buying 1 medicine ball. They lost my business as a customer. You get what you pay for.

James Clare

overall a very good service, ordered on two seperate occasions and the products ordered were delivered in the timeframe given. The second time was ordering olympic plates off of the website. I ordered the cast iron 2.5,5,10 and 25lb plates and was satisfied with the product. I also ordered the 45lb virgin rubber plates and found they were small. the standard for 45lb olympic plates is 45cm in diameter or 17.5inches. The 45lb plates i received were only 15inches. On the website it does not give the dimensions of the olympic plates. I wouldn't mind have smaller 45lb plates if i knew that i was buying smaller 45lb playes, however the lack of information about the size of the plates was disappointing. other than that good service.

Maddi Empey

Ordered a squat rack, dumbbell rack, and plates from here and the pick up process was fast and easy. The order was ready for pick up two days after I ordered it and the products were all in perfect condition. Would definitely recommend

Barry Christian

Owner is a joke. We bought a bike that doesn't function and the customer service was brutal. Owner treated us like it was our fault the bike didnt work. Staff new that the bike was garbage and they still sold it to us. This was after 4 weeks of waiting for a part that never came we were told best they could do was 20% restocking fee.

Mike Bradley

Purchased the cable cross over machine during the pandemic lockdown. Was impressed with how fast it arrived. When I put it together I had two damaged parts. No ones fault they were simply bent during shipping. Do to the lockdown I expected a long wait for replacement parts. I sent Rich in customer service an email and less than a week later the parts suddenly arrived at my door express post. Was very happy with the response, fully expected a battle to get the parts. Great customer service.

behi sari

Unfortunately, I had a very bad experience with them, I placed my order over 3 weeks ago, nothing yet, contacted them more than a few times, they send you a template reply and each time they only edit it elongating the processing time, however, they way passed their own processing time, I believe they did not even have what they sold, worse than that, they are not responsive nor responsible. It is unbelievable how they take advantage of public trust in this difficult time for every one, they took a no-interest loan of course a non consensual one. it is rather unfortunate in this situation no one has the time and energy for policing this kind of businesses. However, definitely the feedback will be spread in all gym networks we are affiliated with. I used to send my contacts to this people and had no idea who they are. ok, this is after they left their reply, I am very well aware of the situation, please note you are not the only business who is selling online so your service could be easily compared to other similar businesses, even after such a long time, still no one has any idea where my order is, they have zero responsibility, I did not want to believe this is a scam but unfortunately it is.

Eric Chartrand

Very friendly and helpful staff. Good selection of fitness equipement at great prices.

Brenda Tannahill

We bought an AmStaff bench from Fitness Avenue. The bench itself is ok but the attachments are absolutely useless. Major design flaw. Now I see why the clerk did not want to show us how the attachments worked, or don't work in this case. Going to have to doctor it up ourselves to get them to fit and function properly.

Perry Mattucci

Excellent staff great prices exceptional product selection. I am a hard customer to satisfy, Fitness Avenue far exceeded my expectations. Seemless execution from start to finish. Thank you!

Erin S

I will admit that they didn't respond to my emails very quickly and my delivery was delayed by a week, but given the current situation I don't hold it against them. They're obviously working really hard and when I was able to get ahold of them they were friendly and professional. My items came as ordered, and they're one of the few companies who aren't price gouging during the pandemic. I ordered a couple more items from them after my last delivery and I look forward to receiving them.

New Trend Home Construction Co.

I purchased some items on line through this website on March27,2020 it is Apr16, 2020 I still don’t have the merchant. I contacted the FedEx they said they never got the items from the seller to ship them to me. There are 4 phone numbers on the website, I called all of them several times in different days but no one answered or took massage. So I sent an email three days ago but still no respond. I am so upset and speech less about this service. It was my first time shopping at this website and for sure will be my last time. I don’t know what will be happening to my order and my money now.

S P

Today I was shopping at Fitness Avenue. While shopping I over heard a customer asking for some items that they had previously purchased. The employee indicated that they didn't have it in stock yet it has already been paid for. I didn't hear the employee offer an apology but rather said "it was super busy, what can you do" Be cautious. #localguides

Jordan Glick

We have tried to order twice from this place. The first time after we paid they advised that they couldn't find in inventory what we had bought. We placed a second order and tried to arrange pick-up but the manager grew impatient and cancelled our order. Sadly will not be making a third attempt.

Katherine Salma

We ordered around July and it came within 7 weeks, and customer service was great. Products are good quality and would order from them again. Highly recommend!

Laurie Messina

I ordered flooring for my gym! Ordering online from Fitness Avenue was seamless! Would definitely recommend this company!

melissa hyde

Awesome Service at the Toronto warehouse. Showed up, purchased my items and loaded in my car in less than 15 minutes. Great prices.

Tengerph, Chen

Great fitness store! Good selection of products and competitive prices! EXCEPTIONAL customer service, Gord is very kind and helpful in reserving products for me to pick up. Highly recommended!!! Thanks again!

Michelle M

Literally the worst customer service... you buy a bunch of stuff and get zero service.

Zak Wilson

Know that the quality is not good for most items. I bought a wrist roller and harness for a sled and both broke under very light weight the first time I used them. For the extra money (usually around $10 for the same equipment) I would go to Treadmill Factoy where the quality is a little better and the prices are still quite cheap. The equipment is not quality but that should be obvious for the price.

Anderson Chu

This was my second order with fitness avenue. Order online and pick up went smooth, no hiccups. Big improvement from first order when Covid pandemic first started.

Alex Melkuev

Great experience. Timely delivery of my orders, they even called me to coordinate delivery time based on my availability. Everything arrived as expected, on time, and in great condition.

Abigail Kong

I’ve ordered many times from Fitness Avenue during the pandemic and have received my products with no issues! Highly recommend giving them a try.

tony g

Amazing pricing, quality product when you receive them. Can't blame for the delays as their manufacturing capacity can't sustain the business demand. I made 2 separate orders for a total of 7 items (roughly $500). One item was missing from my first order (made over a month ago). I pressed the issue with customer service department, which they promptly responded they would open an investigation with their carrier (Fedex). The maximum delay is 10 days (usually) and I've been waiting for 14 business days now for my case to be resolved. It seems neither the company or the customer has the power to accelerate the investigation, which means all you can do is wait. I have a couple of unsolicitated advices for the company: 1. Reinvest in your customer department, go hire competent people (they are clearly understaff). If liquidity is not enough, up the pricing and keep the increased marging to be able to reinvest. - If you don't, you might make a one-time sell customer because of your competitive pricing, but they won't comeback. 2. The GM/Director of the supply chain (whoever is in charge of that) should go over again the negociated terms with Fedex or get rid of them. Have a great day!

Leora Mamirieva

I've been to many fitness stores in search for the right products for my home gym, and this has been by far the best service and equipment sold to me. Fitness Avenue has a range of gym equipment that motivates you to work out. I highly recommend purchasing any gym equipment from them, and will continue to grow my at home gym with them. Thank you for all your help, and service Fitness Avenue!

Michelle Divers

Ordered a couple of times from Fitness Avenue for pickup. Both orders were ready within 2 days or placing them, and pickup was a breeze. ????

Jerry Fischer

Came in to buy a functional trainer and a chin up bar from here on August 10th. The guys behind the counter were friendly and knowledgeable and answered all of my questions and concerns professionally. They keep everything but their cardio equipment in stock so no need to order any equipment. Amazing staff, great prices, good products! Would definitely recommend making your next equipment shopping trip to Fitness Avenue in London!

Ghada el alfi

I ordered a barbell long time ago and after many follow ups with Fitness Avenue, the provided me a refund also called to apologize of the situation and the delay. This is the customer service I am looking for. I am very hopefully that things open up again and am able to place my order again. Thank you Fitness Avenue team for being professional.

Joe Schmitt

Great service! Ordered online. When I went to pick up everything was all set up and it was very easy and received exactly what I ordered. The follow up with emails and text from the time I ordered on line to the time I picked up was impressive!! Thank you!!

Ashton Mugabe

Ordered dumbbells 3 weeks ago and they just arrived today, under the circumstances and fact most places are sold out of fitness equipment, very happy indeed. Communication slacking a little, but compared to many other companies in the current state it’s to be expected.

Ben Barkworth

Do not order from this company. I placed a order 4 weeks ago before the major COVID 19 outbreak and for 2 weeks now it has said on their shipping tracker that is is labelled and ready for pick up. I have written 2 emails and called a dozen times with no response. I understand that shipping takes more time these days but this is just bad business operations. I will have to call my cc company and report as fraud. It’s a shame because I had heard great things about this company.

Jay Zareik

Great prices, pick up was well organized and staff at the location was very helpful,I got my order the day after ordering, I would definitely recommend them and I will also use fitness avenue again.

G. Singh

Edited - May 3, 2021 I've made 5 seperate orders and managed to build a full gym from Fitness Avenue in under 5 months. All equipment has held up, bench has some wear on the sides due to the stitching being weak. No issues, customer service remains at 100% and don't get me started with the pricing which is pre-Covid and not astronomically increased like alot of other sellers. --- I purchased the AmStaff Fitness DF-1162 Multi-Squat Rack. Ordered - January 1, 2021 Received - January 15, 2021 Delivery Timeframe 10/10 Condition 10/10 Assembly Ease 10/10 Customer Service 10/10 Pricing 10/10 I only decided to purchase from Fitness Avenue because of a earlier review from an apna banda. As a result of this fantastic experience, I've placed my second and now third order in the past couple of days. Shoutout to Rich N. * I generally do not post reviews but in our current unprecedented times, it was worth taking the time to write this to ensure others benefit from good, honest businesses.

bakir al yaqoby

Best prices for dumbbells and Olympic weights . wait time is around 15 business days which is Understandable during the pandemic , over all good experience with them and I will buy again from them .

David Pearsall

I originally ordered and payed for 2 x 35 lb rubber plates in June. When I received my order in July Fitness Avenue had sent me 2x 25 steel plates. I contacted the company and sent all the applicable receipts and packaging details an d was advised that they would investigate and get back to me. Fast forward to September when an individual contacted me and asked me to send back the order with packaging details that were forwarded to me. I affixed the appropriate labels and sent back the order via the courier service provided. That was 5 weeks ago and I have since reached out and received no reply. Not only did they take my money but also the wrong order back which leaves me with nothing . I have never written a review before but am so frustrated as well as dissatisfied with the whole process that I thought I would share my experience. Dave Pearsall Update: After posting my original review I was contacted by Rich from Fitness Avenue. He apologized for the oversight and stated he would personally ship my plates that day. True to his word I received the proper order and was extremely pleased that I finally resolved my issue. Thank you Rich for your service and would now recommend Fitness Avenue for their products and services. Dave Pearsall

Jeff Mosiondz

Fitness Avenue is one of the hardest businesses I've had to deal with! I had ordered a rack from Fitness Avenue over 6 weeks ago now. Having just moved the addresses for the CC and billing didn't match up, the site caught that error and would not put my order through, that's all fine, I appreciate that there were security measures in place, so i re-placed a second order with the correct information. This second order went through with no problem and my card was charged on June 25th. I hadn't heard anything from them until July 29 (OVER A MONTH LATER), to which i got an email stating that my cards addresses were mismatched and the order had not been placed and they wanted me to e-transfer the amount due, WHICH HAS ALREADY BEEN PAID ON THE RE-PLACED SECOND ORDER A MONTH AGO. My card has not been reimbursed the amount of the purchase as they claim to have done to others in this situation, I've gone through my statements a couple times now to verify this. When using the tracking number to check the status of my order given on the second orders confirmation email there is no record for it. There is no phone number to call and actually speak to a person to get this sorted out, and communicating with these people through e-mail is an absolute nightmare. I would not recommend dealing with this company at all, find a business that you can actually call and speak to a rep!

Terry M

I made an order almost a month ago and have been patiently waiting to hear (your website says 15 business days to fulfill) on the 16th day when I hadn't heard anything I emailed and was told that since my billing address and shipping address were different on the order, it wasn't fulfilled. No one contacted me to let me know this and you charged my credit card a month ago and their website let me select that option. When the person emailed, they didn't apologize or offer to expedite the order. Seriously TERRIBLE customer service. I can understand that the pandemic has caused in increase in orders but it's been 4 months. 4 months is a long time to improve your website and/or your business practices. For those who haven't ordered and are considering, don't do it to yourself. This company obviously doesn't care about their customers or improving their business practices.

Matt Giovannoni

My experience with Fitness Avenue was second to none. Over the past month I ordered my complete home gym through Yevgeny (Eugene) who provided fantastic support and assistance throughout the entire process. Even during a difficult and busy time he was able to facilitate a very smooth transaction. He was always available to answer any of my (numerous) questions over the phone or via email. He even saved me quite a bite on shipping on a couple of occasions when he did not have to. I would imagine most other places would have just racked up the bill as high as possible whereas Yevgeny actually contacted me and informed me of a cheaper shipping alternative. I saved a few hundred dollars just from his honesty and transparency alone. These are the sort of people I want to do business with! This professionalism was also reflected down the the shipping team, Ron, who was awesome and a pleasure to deal with. Thank you to the entire Fitness Avenue team I will definitely be returning and I have already told several friends about their great service! Cheers

Andrew Kodric

*EDIT* Product came 2 weeks late in mail. I will say product was high quality and I am very happy with the condition it arrived in. My main complaint in my first review was the profounding lack of communication from this company. This is AFTER their site already stated that online orders were unaffected by corona and my item was NOT back-ordered. I was given no updates to my inquiry or to inform me of any delay. I will most likely not recommend this company if you are looking for good customer service. In my recent review edit I had incorrectly stated that they did not update their expected processing (1-3 days) and delivering time (5-10 days) till this past week. I had only noticed the change based on more recent reviews and because they turned off all social comments on Instagram. I will mention that at no point though at the time of my order was I sent an email to update me on the extended delays or change of times as the owner has now said based on the time frame he has given in response. My original order was on March 25th till and received delay updates and responses to my inquiries for my order after the date I received my product on April 11th. I have updated my star review from 2 stars as it seems this company is trying to rectify it's mistakes and work hard on shipping products out during this pandemic. I am still not satisfied as a small business manager myself with how they handled inquiries and updates during my time with them though but appreciate the efforts they have made now.

Ian Stothart

**Update:** One of the customer service reps reached out and organized my pickup date. Product was received in good condition. **Original Post:** Placed an order online and it went through quickly. When they called to schedule a pickup I indicated that a family member would be picking up the order for me and they said they would need to refund me and charge my family member instead of just having them pick up the order. I said no problem I would just need to confirm with my family member when they were available for pickup. They said they would call back in a half hour and never followed up. Now I cannot get in contact, I have tried three different phone numbers associated with the company and they all hang up saying no one is available for my call. They company has not responded to any emails. As a bonus if I cannot pickup my order in the next few days it will be cancelled and they will charge a 3% restocking fee.

Mira B

Way too expensive.

kashhhmoney

Products are decent quality. There was an issue though with my squat rack. Good luck getting any after sales support though. If there's something wrong with your purchase you are on your own.

Jeff Stanton

They have severe issues with both their stock and communication. Nearly all items on their website are listed as backordered. There's no way to get a notification for when it's in stock, or to place an order so you get into a queue for when they do get stock. You just have to be lucky enough to check their website at the right time. It's a good problem to have, I suppose - high demand for your product. But the way they're dealing with it is terrible. Their communication is lacking, as other reviews have pointed out. They don't answer the phone, and an email response takes days if you get an answer at all. I ordered a squat rack and attachment in August 2020, after being fortunate enough to find it available on their website (finally). September 2020 it was shipped (within their stated timeframe). Delivery should have been 2 items in 3 boxes. What was delivered was 1 item in 2 boxes, with the 3rd box not picked up at their warehouse by the courier. But it was shown as 'shipped'. It took days to get this sorted, with me even screenshotting the courier's website to show they only picked up 2 of 3 boxes. When I asked when my 1 box would be shipped to me, I was told the item is no longer in stock and I would have to wait until stock was replenished. Ridiculous. At least I was refunded my purchase for that item. Fast forward to April 2021. Every day since September 2020 I've checked their website for this attachment. Finally it was in stock. Finally I ordered it. Finally it arrived. And fortunately, it was the right attachment. The prices are decent. The quality is what you would expect for the price you pay. Decent enough gear for a home gym. I've had zero issues with the rack I bought in 2020, and the attachment (lat/low cable system) is decent enough. Hopefully it lasts. Patience is key with these guys. At least they're not gouging, which is why this is 2 stars, not 1.

Michael Vita

Great products, even greater prices. This is probably the best fitness/ gym equipment store in all of London. Found what I wanted within 30 seconds of walking in, Store staff were extremely helpful and courteous.

Ryan Waterman

Everything was well-packed and delivered in good condition. Reasonable prices and fast service. Very happy with my purchase!

Terence Man

With COVID impacting fitness facilities, setting up a workout space at home was super important. Fitness Avenue has great products, great prices and delivered quick. Would have preferred to do an in-person pick up to save on the shipping fees, but if you pool together with enough people, it's not so bad!

A.N. O'Nyme

Excellent prices and pick-up service at the warehouse was exceptional.

dkir

Customer service is awful! I bought a bench, thinking it would be an upgrade from my old/cheap Canadian Tire one. Everything was fine until I assembled the bench and noticed missing nuts and bolts. Then I noticed the bench was crooked and not level ever. I told them, sent pictures, and their response was that "assembly was done incorrectly", and that I needed to loosen it, put it in the correct/level position and then tighten it. I did, and nothing changed, clearly it was a defective product. So I complained again, and they told me to do the same thing (as if I'm an idiot). I am still waiting for them to provide me with a solution, but nothing so far. Communication is by email only, which is really frustrating since they take for ever to reply. For example, I have not heard back from them for the past 6 business days. Frustrating? Absolutely, and I would not recommend them to any one. They do have good prices, which was why I decided to buy from them. So, if you decide to go with one of their products, hope that it is not defective and you won't need to go through their painfully slow and incompetent customer service.

Alana Powell

the guys here are great and always have exactly what i need!! plus they are pretty cute lol ;)

JG

I purchased a weight set from here and picked it up to avoid delivery fees. Overall I am very satisfied with my purchase and it's great to be able to do BodyPump at home whenever I want. Only took away one star because you don't realize until after you place your order that you can only pick-up items on Mondays to Fridays, during office hours; no weekend or evening times available at all. This meant I had to book time off work to get my order. I wish this was clearly written before I placed my order, because I may have reconsidered picking it up vs delivery. I also found it difficult to get a hold of anyone on the phone to ask anything. You can only email and wait until they respond.

Kevin

Not only do they sell the cheapest quality equipment available, when I asked for a restock date on a certain item, they closed the inquiry without responding, zero professionalism, zero communication.

Q Daniel

Had a great experience purchasing equipment from Fitness Avenue, the response time was fast and the process was seamless. Best price point for the equipment that I’ve seen (10-45lb plates/Olympic bar) in Toronto/Canada. Picked up from their Toronto warehouse, that took less then 5 min. 10/10 would shop here again.

Willem Petersen

I've been looking to buy a good set of dumbbells for a while and am really happy with my purchase from Fitness Avenue. The rubber hex dumbells are great and were reasonably priced. The customer service was also great. They called me to schedule a delivery and worked with my schedule. Everything came on time. It was a pretty stress free process and I'll be using Fitness Avenue again for future equipment needs.

Nick G11

Fitness avenue has excellent products/solutions for a great price. I get all my equipment here! Only thing I could recommend is the ability to pre-order items that are back ordered.

Dave Taylor

Great equipment for Great prices! Cant be beat going here.

Melissa Dalby

Great quality equipment, reasonable prices and fast delivery. Will definitely be ordering more to compete my home gym!

Marisa Perfetti

Great customer service and products. Good selection of products especially during this time when other stores have no stock. I have ordered alot of equipment in the last few months and have received everything in a timely matter.

Brando

I ordered a piece of gym equipment for curbside pickup to save myself on the shopping charges. The process could not have went better. My item was ready for pickup within the next 5 days of me ordering it. I showed up to their pickup location, loaded the equipment into my car and that was it. Very simple and pleasing experience and I am absolutely in love with the lat pulldown machine I purchased. Very affordable and very high quality, not much more you can ask for.

Nicholas Kuzyk

One of the few places that has weights available. I purchased a pair of everything from 2.5 lbs up to 45 lbs. Also about as reasonably priced as you can get at $2/lb (pre-tax and shipping). Weights arrived about a week after purchasing. Would definitely buy from them again.

Its Quagmire

I emailed them tons and tons of times, then finally recieved an e-mail from my current one asking if they are restocking anything, and they say that they don't have an eta on anything, their whole website has next to no stock left. I haven't seen one thing on this website restock for the longest time. What a joke!!

Yannis M

AVOID, AVOID, AVOID. They have deplorable customer service. They use the COVID-19 crisis as a trite excuse to delay responding to your email for weeks as you can tell by their generic response to negative Google reviews. I tried to cancel an order and they did not even respond to my cancellation request. After three weeks and many emails and unanswered phone calls, they finally said that my original order had already been processed in their warehouse, and they would not be able to find it in order to cancel it. With online sales booming for them and all of their actual stores closed, you would think that they could redistribute more staff to responding to simple emails from clients and managing their warehouse operations.

Chris Arco

Customer service is terrible. I ordered several of their products and a few months later I ordered some more gym flooring from them as I was adding to my home gym. Apparently they switched manufactures within those 2 months and the flooring is not the same size or fit so I have 2 types of flooring in my gym that can't connect. It took over 2 weeks of trying to get ahold of them before they responded and then they refused to provide a refund but instead said if I were to buy more flooring from them they would give me a discount of 25%. So their solution to them not providing reliable materials was for me to buy more.....makes sense. The equipment is decent for the price but they raised all their rates and are constantly sold out. Believe me when I tell you, trying to get ahold of them when something goes wrong is next to impossible and becomes very exhausting. Wouldn't even admit to their mistake. They said "it's recommended to buy everything at once". I said "where is thay recommendation stated on your website". That was the end of our emails as they didn't respond after that. Great job at ignoring customers. ????

Myles MacDonald

Good selection and prices. They've been able to restock during the pandemic purchasing blitzes and while it takes a little while to process and ship it arrives shortly thereafter. With everything that's been happening they've proven reliable.

justiniw

Good equipment at rock bottom prices. Only thing I would not recommend is their barbells. I bought the 1500lb rated one for around $160 and the collars warped to the point spring collars and bumper plates won’t slide past that warping and it happened in just over a year from deadlifting in the 300-400 lb range with steel plates. I replaced it with a Rogue westside powerbar. I have Fitness Avenues bumper plates, kettlebells, dumbbells handles, benches, rubber flooring, foam rollers, cable attachments, bands, EZ curl bar, and other pieces and had no issues with anything else

Eric

I’m glad Fitness Avenue is not overpriced and constantly out of stock like other fitness equipment retailers. Product quality is overall great and the time from order confirmation to shipping is relatively short compared to some other stores. Customer service can be improved but I understand the circumstances under 2020.

Ahmed Abdul-Karim

Since covid-19 i have ordered a lot of stuff from these guys, a half rack, olympic plates, olympic barbel, and some dumbells. Everything came on time, and everything was in perfect shape. Great shipping time and great cost.

Sam

Ordered dumbbells with a 1-3 day processing period. Been six days. Emailed two days ago for clarification. Haven't heard back. No word on if I'm getting my order, or when I'll receive it. Just a confirmation would be nice.

Hugo Rivers

Sometimes I feel like I am being held hostage. I know that nobody is pushing me to buy from them but it seems like that is the only store that has a few items left. They should’ve “curb side pickup’”; to avoid expensive delivery charges. Also, why showing all items in webpage if there nothing available? You cannot even backorder items.

Pat Mifsud

Fitness Avenue is a great company. With everything going on I got my order in 15 business days. From the moment I placed it until delivery. I spent over 2k on fitness material and everything arrived. They are a solid company and with everything going on they delivered my stuff in a timely manner. The driver was super cool as well. Will order more soon. Get those olympic weights in!! Please. Pat.

marigo georgopoulou

2nd time I've ordered from fitness avenue and will continue to order all my fitness gear and equipment from them !! Great service ( even during the lockdows ) . I give them 5 stars !

John Carlo Riazo

Order and pickup went fairly smooth. Overall satisfied with my purchase.

Tanya Primerano

We ordered a bunch of fitness equipment from Fitness Avenue and were extremely satisfied with the quality of the equipment as well as the quick turnaround time. We got our equipment within a few weeks. When we put together the bench there were a few bolts missing to complete assembly. I emailed Fitness Avenue and they sent the missing parts the same day by FedEx. The service was amazing! When we need more equipment we will be contacting Fitness Avenue! Thanks guys!

Dave Allen

This place is a joke. They never answered the phone. I'll go somewhere else.

Hanan Duchon

Needed some fitness supplies during COVID-19. Tried a few other places but didnt have any luck. Fitness Avenue had all the items I needed. The shipping didn't take long considering the current circumstances. The equipment arrived and blew away my expectations. Overall I am extremely happy with my stuff.

Atton Rand

HORRENDOUS CUSTOMER SERVICE. Where to begin...after dozens of attempts to contact them, they never reply to emails, they don't respond to phone calls, and they regularly delete comments and posts off Facebook and Instagram as users try to communicate with one another. In addition to the non-existent customer service, expect to wait upwards of 1 month or more with your order in limbo. You will have no idea what is happening or if you are receiving your order at all.

Allan Cull

Purchased the Amstaff TP006D power rack with a bench and 295 lbs cast iron plates with bar. Very happy with it. Easy to set up(about an hour or so total) and is very durable and effective. Staff was friendly and helpful. Will definitely be back for any other equipment I need for my home gym.

Zain Ladha

Ordered dumbbells over a month ago with expedited shipping. Followed up multiple times and was reassured my order was on it’s way. Last night received a cancellation note stating the items were out of stock.

Conor Gamelin

Placed my order on April 27th. While I did receive the dumbbells I ordered, I have yet to receive the kettlebell. It was damaged in shipping and returned to them on May 21st. This is not why I am giving them one star. The one star is how they have, or more accurately failed to, deal with the situation. I have sent 4 separate emails, each time waiting the 7 business days to receive a response, and I have yet to receive any response whatsoever. I reached out via Instagram and Facebook, and still did not hear back. I understand these are unprecedented times, but the total lack and disregard for customer service is unacceptable.

Muzammil Khan

Got item withing 2 days. After ordering, got a call the next day and picked up the item the following day. The squat rack i ordered is great.

George Ethridge

Purchased the AmStaff Fitness Free Standing Speed Bag. After around the 3 week mark with very little use I might add it split open on two of the seems and not just the thread used to sew it up but the leather its self came apart. Upon return I was informed there is no warranty on their products what so ever. Poor, Poor quality I tried to give this place and their product a half of star because they smiled when they took my money but couldn't so I had to give them one star. I now know that smile was just them laughing at me for wasting my money.

T K

Very professional and knowledgeable staff. Got alot of great information and top notch amazing service from Ryan and the other gentleman working last night. Bought a nice weight rack and bench and i'll be back to keep buying here because of these two and their great service!

Rick Mitchell

Great service. Awesome staff.

TCB

I bought at least a dozen items and equipment from Fitness Avenue, for my home gym for about 7 years. The prices are still the best I've seen around. My orders have always been ready for pickup or delivered on time. I have not returned anything or required assistance with the items. They have been quick with a reply regarding a backordered item on their website. They have the lowest prices on quality equipment and the best service. That's all I need.

Chris Lawrence

Unfortunately this is the second time writing this review as I took the first one down in good faith! This is truly one of those situations where one star isn’t justified. At this point I’ve had my machine for nearly two months and haven’t had the use of it due to faulty components and overall poor quality. Initially customer service was quick to respond but weren’t quick to find a solution. After nearly two months of correspondence with customer service, I received replacement parts but the issue remains. Long story short, I am truly disappointed with the product (AmStaff SD360 Smith Machine) and even more so with Fitness Avenue. I paid good money ($1848.84) for a product that is literally useless to me. So buyer beware, learn from my misfortune and shop wisely!

Max Chang

*For their online store - since this seems to be their main location i'm just going to leave the review here* If you bump into any issues after receiving your product, just forget it. Customer service is the worst I've seen, to the point where I've asked my credit card company for direction and more options. I wanted to support a local Canadian company, and I still do...but it is not even close to worth it when dealing with this company. You can talk about COVID-19 and response times, but I am not only talking about the response times. The quality of your responses seem to be drafted by people who have no idea they're in a customer service role. I've sent multiple videos containing evidence of a defect, and it has now been 2-3 weeks since the "technician" had an opportunity to take a look. No response at all. I am more than willing to adjust my review once I get someone to actually address the issue, but jeez that might only get a boost to 2 stars at this point If you do respond to this review, no I do not want the contact information of your support team. I have clearly contacted them already. I say this because you responded to Jeff with your contact information when it is abundantly clear that he's already contacted you. *They also only filter in good reviews on their products, so please be skeptical when looking on their website. My completely reasonable negative review of their product was submitted over 2 months ago and is not visible*

Adam Cullen

Went through with the e transfer request after having an address mismatch. The processing of my order happened right away, received tracking number with FedEx. Money refunded on CC within three business days.

Shale Kazdan

Purchased directly from company's website, got best deal than seeing same item on Amazon. Great bench, lots of neat accessories and exercises that can be done on it. Only criticism (more like an area of opportunity for FA) is it would be beneficial for some kind of booklet or online videos that show all the exercises available with the bench and its accessories. I can guess what everything is designed to do, but I would have appreciated something that kind of shows me best form / approach. Eg. There are what appears to be dip handles facing backward on the barbell stirrups. So am I to try to do the dips with them facing back, or would it make more sense to turn the stirrups around so the dip handles are facing towards the seat of the bench? Either way would kinda work, but I think turning them around would give best stability....now if I do, how best do I perform a dip? Even the promotional video on YouTube only shows the static picture on the website / Amazon. If you're going to put a video on YouTube to promote the bench and build value, I encourage you to invest in a 5 min video that actually shows someone using the bench and accessories. I'm sure it will build value in the bench for even the standard price. I didn't even notice the dip handles when I bought it and was impressed to see them when I started putting it together! Thank you, will definitely check FA out again when I need more equipment.

Aaron Bazinet

Amazing service, highly recommend. Equipment is good quality and turn around time was very good. They’re doing all they can with this covid situation and are doing amazing. I have recommended them to all my friends!

Edward L

I ordered a cable machine and was pleasantly surprised it was delivered in about 1 week only. The price is very reasonable and it's a fair shipping cost. The average quality cable machine matches the price, can't compare with more expensive models. The product description and pictures could be better on there website and needs improvement but overall I'm happy with my purchase.

CT

After going back and forth a little this issue was resolved. They took back the bench and gave me a full refund. I am content with the result and their willingness to fix the issue. Besides this one purchase, the rest of the things I purchased were all in good order.

scott b

Fantastic service. Ordered a chinup bar and dip attachment and they were on my doorstep in 3 days. Great quality, very reasonable shipping fees. Would not hesitate to purchase from them again . A++++++++

Christian Carreon

Service has been great and reliable. I ordered a bunch of stuff from boxing wraps to AmStaff equipment and I have never been disappointed with my orders. Recently I ordered resistance bands that didn't come due to some information issues on my part, but one of the workers their was really thoughtful and considerate of sending it back with no extra charge! I have been purchasing products from Fitness Avenue for a little over 3 years and I will continue to do so due to their impeccable service. Highly recommend checking this store out!!!

Cheryl Richardson

Super disappointed. I bought their version of a Bosu ball and it is leaking after 6 months of use. It is rated as "commercial grade " and when I called the store today to tell them about it, they said "there is nothing we can do". A product should not fail this quickly. It would also be important to note when it is sold that there is no warranty on it (as I was told today). It makes buying a Bosu ball much more attractive when your money spent there doesn't have any store backing behind it.

Robert Mannella

Given that I ordered these during COVID-19, the weights were available and shipped fast! I’ve already recommended Fitness Avenue to all my buddies. High quality weights and reasonable prices.

Don McPhail

Easy ordering process and questions answered promptly. Pick up was schedule so was fast and easy.

Garnet Bannister

I have been a long time customer of fitness avenue and i wouldn't trust anyone else with my fitness Equipment, the quality of the products is second to none, especially the Amstaff line. if your'e looking for well crafted durable, professional grade equipment, then look no further. i know like most of us the pandemic have been a challenge accessing a gym, so i have have committed to rebuilding my home gym, and the folks at fitness ave have been instrumental in making this happen...Antonio have been wonderful in assisting me with most of my transactions, and the service have been great, allbeit curbside pick-up or delivery. I still do miss going into the stores and can't wait till they fully open again to welcoming customers. if you took the time to read this review, take a couple more minutes and check out their product line or better yet try them out and see for yourself.!

Jan Waginski

Great equipment at a great price, and delivered on time. The pull up/dip station as well as the bench are solid as a rock. Thanks!

Alex Karavos

Ordered dumbbell handles on April 3rd, website said 10-14 days to ship, it's now May 1st and the only notification I've received was "Shipping Label Created" on April 14th

will agnes

Despite the pandemic, was able to order items which arrived in 3 to 4 weeks. Great customer service and order tracking. Highly recommended. Edit: Ordered 75lb dumbbells 2nd last week of May and items are already on their way. 4th time purchasing from these guys and more than satisfied.

cap holness

Great service, especially during COVID19. The items I ordered arrived faster than items ordered from Treadmill Factory even though they were ordered several weeks after. Very helpful over the phone as well. I highly recommend them to anyone seeking fitness equipment. I only wish i would have ordered my entire fitness collection through them...

John Laperle

Great equipment, however ordering online is a nightmare. Ordered Fitness harnesses and its been about 3 months and i havent received them yet. Cancelled the order and reordered and its been a month and still no harness.

J White

I have used this company for over year, now. Good quality products as well as pricing. Shipping is prompt. However, very poor customer service and support. No person contact, no answering or voice mail. E-mails are unresponsive. Excellent company if you do not experience any concerns or issues with ordering or return, otherwise this drastically requires improvement. Ie. The company clearly states "Our current order processing time is 2-4 business day", however their response time for e-mails are "The current response time will be between 4 – 7 business days". Refunds are within 30days and I have outstanding ticket with no reply and several emails on day 14. You will be lucky if this response timeframe is met . This is obviously an issue with cancellations and returns. We are beyond the COVID excuse at this point of time.

Glenn Lloyd

I don't usually write reviews, but felt i should since i was a difficult customer and fitness avenue provided great support. I made 3 larger orders and cancelled two of them which fitness avenue responded within 2 business days and refunded completely within another 2 business days. My order that i kept shipped within 2 weeks and took 4 business days to deliver. Very happy with the experience during these busy times.

Andriy

Brand new quality gym equipment, delivery time was ok considering covid, just wish there was pick up option so I wouldn't have to pay $100 for shipping.

Jaf Gaf

it's great you guys have some kind of inventory, but the fact that toronto has been in phase 2 for 3 weeks now and you still don't have curbside pickup is brutal. I don't want to pay all this money in unnecessary money in shipping. it's crazy expensive purchasing weights. If you had curbside pick up this would be a 5star, no doubt.