Reviews of Shapes Fitness Vermillion (Gym)

Pooja Patel

The facility is amazing. It's super clean and the staff, including all the instructors are friendly. The classes are great! They keep you motivated and the instructors are always ready to help you out especially if you're a newbie. They also have all the equipment you need for your workout.

Lisa Gaudry

Prices quoted over the phone are not the prices provided in person. Despite clearly communicating what I want, they do not listen and always try to oversell, refuse to provide the prices they quote over the phone and do not provide a hassle free experience. Coming to the Southdale location is more annoying than anything.

Janny D

Very clean, friendly staff, lots of different options :) i enjoy it

Janelle G

I signed up for a shapes membership over a year and a half ago and it’s been the best decision I’ve ever made. The staff here is super friendly and makes you feel welcomed as well as the machines and weights are all cleaned and organized. Hours are great with convenient times for classes and hot yoga as well. Would recommend!

Jordana Friesen

Been going only for a couple weeks but love it so far. When i went to get my membership the woman signing me up was extremely helpful in explaining everything shapes has to offer and their different plans and classes they recommend.

Iman

I only had a five day experience but it was really good. There's a lot of machines, and normally it's empty so it's nice. You never have to worry about parking. If they had basketball/ badminton courts and it would be 5 star.

K. Herzog

Excellent gym! It is small but has many different machines and a lovely change room. A nice little gym to fill all your needs. I’ve been to other similar sized gyms that didn’t have nearly as much as this location offers.

Kelly-Lynne Reimer

Lucy small butcher Shop with great choices and prices

Anne

They were amazing from the moment I walked. Dayna took the time to show me the facilities and go through their program during my sign up process. There was no pressure and they were ok with me taking the information home, as I'm on a fixed student budget. When I came back they set me up with a personal trainer and booked me for an additional 3 sessions for their current discounted price. I've had one training session so far and I feel great about it! They're very kind and understanding of my limitations but also don't let me use it as an excuse. The hot yoga here is also fantastic! I would recommend to anyone ????

Cassie Innes

I rejoined Shapes earlier this year and have been coming to this location for a while (Vermillion, although I think of it as the fermor location.) The staff I have ran into are all awesome, the facility is always clean and there are so many options, between machines, classes, and personal training! As well, I've been attending personal training sessions with Shannon and can already see so much progress!!! I highly recommend giving this gym a try!!!

B G

My actual rate is ZERO stars. Don't even waste your time or money with Shapes. Any location.

Kenzie Kazoo

Okay gym but quite the process to cancel my membership, and they call repeatedly after asking if you want to restart membership even when you tell them to stop calling.

Krenare Zeqiri

The facility is nice and clean although costumer service doesn’t live up to the expectations of the facility. Would not recommend to anybody. They don’t treat you with respect they only want your money.

ora walker

I'm belong to this Shapes, and a couple of weeks ago I was a bit put off by a couple of situations there: 1. The entry way was really dirty from a lot of boots, consequently my socks and feet were getting really dirty when I took the boots off to enter... 2. They'd started a Yoga challenge for a month and instead of allowing for that.. suddenly the yoga classes, with the regular members was so packed you couldn't move let alone do yoga. I complained to the manager, Dayna and the next day when I came in the entry way was clean... there were 2 new Yoga classes added to accomodate the extra people and it was all handled so fast!! During the past 2 weeks the entry way has remained clean.. and Yoga... which the regular members rely on... has bee great. Things can go amiss in any business.... or activity.... that's a given.... How fast situations are handled with Customer Service in mind...is the test of the business. I am pleased with this and because of that.... 4 star. Ora Walker

Kimberley Graeili

Great trainer and very helpful staff Nice Christmas decorations!

Rachel Hanson

The gym is close to my work and the group schedule works well with my gym schedule...however the gym area is small and is often packed when I arrive after work and doesn't have all the equipment I like to use at the coed locations

Christel Teyssier

First time; first Active class! Loved it! Clean location, super friendly staff!!

Aminah

Very clean, lots of different types of equipment and friendly staff! Highly recommend.

Sandra Finlayson

I really enjoy this location. The front desk staff are friendly ,location is clean Phyllis is a great instructor she s easy to follow gives suggestions for beginners makes you feel comfortable *****5STARS

Sabrina McIvor

Great gym love that it’s womens only and everyone here is super nice and awesome! And the personal trainers are the best!!

Neopet22

I returned to the gym this past end of July and signed up with a trainer. After gaining more weight during lockdown and having work from home I really needed the change. The main reason I wanted shapes was because it was all women's and I have some anxiety about exercising in front of men,so was a bit hesitant to choose a man as my trainer but I do not regret it. My trainer is Rohan and I see him twice a week for personal sessions,in this little bit of time he helped me so much. My strength is Better,endurance and lost few inches of my waist already. He is really awesome to work with and keeps a light atmosphere,having him as a trainer helped me with my anxiety about exercising around men as well. He is amazing! Highly recommend

Dani Chalus

Great environment, everyone is always very nice and helpful!

اسماء فيونكه

Staff is very helpful, very clean space and lots of machines and equipments there is always one available for you to use.

Sarah Lesperance

Awesome place! Awesome staff! Great 24 access!

Samantha Moss

amazing womens only location .Dayna always makes you feel welcome ????????

Shannon Rusu

I love coming to shapes on Vermilion! It is often the best part of my day. Great instructors and I love the new weight room.

Linda Zacharias

The staff and my personal trainer take the time to understand my fitness goals and challenges. I feel very supported.

Michelle Roy

Sign up for classes here and get never ending harassed by telephone marketers from shapes. STOP PHONING ME.

Gail Montero

Friendly staff, very helpful, new equipments. Love being a member here! :)

Fadile Selishta

Amazing friendly staff! Great environment to get a good workout. Also, their fitness classes are great!

Marisa Da Silva

Great place to work out with awesome trainers

Nadine Hunter

Love everything about this location!!

SuziQ1402

Staff is helpful, location is very clean, equipment is in great condition!

Danielle Arnaud

Great place! great vibes!

Betty Druxman

The classes and instructors themselves are quite good and challenging but I found that the class times weren't great for my schedule. The facility is decent and clean though the water pressure in the showers is really weak so it takes forever to shower there. My biggest turn off more than anything is the sales pressure and constant emails. I wish they had more flexible plans. It they did, I might have stayed a member. If you like being locked in to a long membership, this is your place.

Brynn p

Great service !

Chelsey Sheppard

The girl at the front (Shalinie) is always so wonderful and helpful! I have to drive 40 minutes to this Shapes location and she remembers me every time I visit. She goes above and beyond to provide the best possible service during these trying times. The best Shapes staff member there is!

Lisa Sardinas Gonzalez

Very friendly and knowledgeable!!

Leo & Georgette Danais

I really enjoy SHAPES. I meet a lot of nice people there and I find the staff very helpful and very pleasant. I feel much better after exercising. Georgette Danais

Nessrin 99

How much is the subscription price per month?

Chloe Poirier

Great gym! Great atmosphere and simple machines that anyone can figure out!

Sheena Baker

My experience with shapes has been very helpful with my health and mind frame , everyone at the shapes I go to , have been so helpful and very friendly always greeted with a smile , makes you feel very welcomed.

Sarah Dickson

My experience at Shapes was very enjoyable. It was a great start to my day!

Passionfull Info

Great facility must check out this location right in the center of Southdale Plaza must check out this shapes tons of workout machines open area great parking great views great music great staff very friendly clean showers are good locker rooms are always clean

Kelsey

Nice equipment, friendly staff and a full schedule of drop in classes. Thank you Dana for convincing me to join! :)

Crystal 2021

Great gym. I really enjoy going to this location. Its smaller and less intimidating. I'm a new member as of January 2019 and this is the first time I've stuck with going to the gym. Ive recently starting going to some of the classes they have. My favorite so far is group ride with Kelly. She is such a wonderful instructor, shes so friendly and always smiling and cheering you on through the whole ride. Ive also done her group centergy class. It's such a nice calm class but you definitely work up a sweat fast. My next few classes I'll be trying out will be the group blast and group power!! Thank you shapes fermor!!

Naomi Marasigan

Friendly and helpful staff! ????

Jean Klatt

Shapes is a great place to go, they don't judge you and are very accommodating.

Adelaide Recabarren

I love doing the hot yoga here. It has such a variety of levels so I never feel out of place.

Natalie

Shapes on Lakewood is a great place to workout, the place is always clean and they have excellent programs available .

Tiba Khalid

Probably one of the worst experience I’ve had. The staff have minimum to zero information about the gym policy. I’ve asked many times about something and they would answer and it would later turn out to be wrong. This is one of the worst gyms if you want to sign up for a gym I would recommend good life fitness or planet fitness. I was so done with them that I ended my membership four months early. If I were able to give zero star I would. I am never coming back again waste of money.

maryna gofman

My friend Shalinie works at this location and always makes me feel welcome here!

manpreet gill

Really love visiting this location very friendly staff ,specially Roop ,always enthusiastic regarding her job.Also ,this location is very clean as compared to another locations of shapes .

Noran Mazek

Great gym and even better staff. There was a staff meneber, her name was Nayeli she really made my experience at shapes wonderful.

Bia Castro

The structure is great, the place is very neat and clean. The instructors and staff are great, there is a big variety of classes and the accessibility to the gym in weekends is really good

María Alejandra García Ortiz

I’m so happy to be member of this gym. I’m new in the country and I feel excited to train in a new place. The girls in the reception was very nice and the place looks clean and organized.

Manthan gupta

Awesome management n fully equipped with all Fitness equipment

Roop Sandhu

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Kassie Karina

I cannot say enough good things about this shapes location! I was looking for a gym for a while and decided to go in for a meeting to see if this shapes was a good fit and let me tell you, it absolutely was. Shaline has gone above and beyond to make me feel comfortable and welcomed through the whole process. I would highly recommend this gym!!

Charlene Solomon

Poor poor service. I have been waiting for my "new" access card or fob key for close to 4 months! I paid in Dec 2016, still waiting.... so many promises and I was told "it will be here Wednesday", "it will be here in 2 weeks", I call head office, they give me promised, I call my branch, they give me promises, no one follows up, no one calls back. The incompetency and customer service is shocking. This is not the only bad service I had. I will NOT recommend this gym just due to their administration. I am seriously considering ending my membership which I believe is another nightmare on its own at Shapes.

Alexus Rasmussen

Cute little gym, very clean , gets the job done !

Jessica

Very understaffed when I went in to get my membership. Only 1 girl working and you had a big 2 day sale on. Waited 45 minutes plus before the girl could even address us. Few people were interested in signing up but got fed up waiting and left. If you are having a large sale, have more than 1 person working. Other than that using the facility has been great.

Alida Hughes

Shapes is awesome!!!

Jeanne La Riviere

I enjoy coming to shapes to get in shape and seeing all the smiling faces and welcoming attitudes of all the staff members. The exercises prevent me from being sore all the time.

Pallavi Sharma

Great gym.

Barbara Groombridge

The staff are wonderful I am glad I came here

Jodie Pancoe

I’ve been coming to Shapes on Vermillion for years. My mom has recently started coming with me as well. It has everything I need for a great workout and has an amazing atmosphere. The staff are friendly and always willing to help out!

Prabhdeep Gill

Gym is fully equipped and great environment for working out. Staff is full of energy ,Roop at front desk always helps me with cheerful smile .???????? Best location overall.

Jennifer Reis

Everyone is very welcoming. I have been to other gyms in the past and felt very self conscious, but not with shapes.

Donna Letain

Shapes has the friendliest staff and the gym is very clean. The equipment is well maintained and although it is smaller, all the essential equipment is there. I love that it is women's only and accessible 24/7. Shapes has helped me to greatly improve my physical health, emotional health, fitness and boost my confidence.

Cwalls1844 Wallace

Just signed up for the gym again. Lovely staff and clean atmosphere w the COVID stuff. Dayna has been there forever and can answer any questions you might have.

Anmol Sandhu

Super friendly staff and very clean location!Roop is the best!! I highly recommend it!

Caelin Philippot

After over 15 years of being a member of Shapes, I'm still very happy attending classes here. My favourite is Blast class, using the Step. The Vermillion location is convenient for me, but through the years I’ve been to classes at all the locations. The music and company of others keeps me motivated.

Joanne Champagne

Friendly staff, clean facility with new equipment that is easy to use. The instructors are fun energetic and motivating in the classes.

RJ Yang

I just moved to the East that Shapes on Pembina is a bit too far from where I live now. Luckily I found one here, but Smh, women's fitness only.., probably gotta change my membership now RIP...

ryan Ambrose

I'm a new member, staff were extremely pleasant and helpful!

shel roulette

This location is absolutely amazing, alot of the credit goes to their staff. Not only were they super helpful, they were also so warm and inviting. The class instructors were amazingly motivating and made sure that everyone kept up without sounding pushy. The locker rooms are very clean. And with the location being tucked in the corner it eliminates that awkward feeling of being watched by the public outside. Absolutely love this place.

Kaylyn Briant

It’s a wonderful gym with fantastic employees/trainers, great classes and it’s a very clean and tidy facility! There’s always lots of weights available even during their busy times. Definitely recommend!

jay daniels

I really love this gym as it is exclusive for ladies only, friendly and lovely staff, good amenities and its very ideal for me as it is close to my place. I highly recommend this gym for you to try. Jasmin

hazel xia

I had a Very terrible experience in this shapes location. Your trainee staff Randip didn’t explain the validation time for $10 of 10 times is 10 days before we bought it in store. We told her we already purchased group coupon when I walked in the gym. I would use coupon rather than purchasing $10 pass if she told me the validation time. It was her job and responsibilities to tell clients these information before we pay. After she showed me the contract, I found the validation showed on the paper, I asked her what was that. She said she forgot to tell us. As a staff of shape, u r representing this brand. And u can’t ask client to pay for ur mistake. Even when she talked her manager through the phone, hiding the fact that she forgot telling me the validation time at the first beginning when I asked for information. Then she lied to us again cuz she told me her manager agreed with refund, just need sign some paperwork. I confirmed her twice and she said just need my coupon code and $20 will transfer me back through head office. And when I saw the paper she asked me to sign, I noticed it’s a note to request but not guarantee. Then I told her it was not the same as what she told us before. She said her manager will look at these then make a decision. What the hack!! Randip told me it was already approved refund through the phone call and after she got my coupon information to active it and telling me it’s not for sure. Such a big lier and that’s the answer I sitting there waiting for more than one hour. I couldn’t believe first time I walked into shapes and that was what Shape behaviour. I really disappointed of SHAPES!!!!!!!!

Riss Audino

I’ve been coming to shapes for almost 2 years! I love the classes and it’s a great schedule. The instructors for the class are good and motivating. Would 10/10 recommend trying the classes if you already havent!

Karen C

Great classes especially the Centergy taught by the three S’s , Sue, Sarah and Susana. Great work with these three ladies. Highly recommend giving a try.

Kayla Zastre

Friendly and patient staff!

Melissa F.

I like going to this shapes to use the machines as they're never very busy. Unfortunately sometimes the classes can get really full to the point of discomfort but just make sure you go early. If I don't want to deal with the crowd I just go to Pembina which has two very large class rooms. Prices are very reasonable!

Rhonda Kelly

I like that it is an all female gym. And I like having yoga classes available.

Milena Srdan Mandic

Staff very polite, gym close to home and love the 24hr access! Very happy with everything.

Fiona Lewis

The staff is kind and very happy with me and the instructor Sarah is very very good always happy and is on task with her cueing instruction she make my day every time I am in her class and Leanne from yoga instructor is very very good no matter how packed the class is she gives a very good class with out you hitting the next person beside you and Dana who is the manager is always friendly I have no problem there I can’t speak for other people but it’s great the only thing is I would like different varieties of classes changed in there schedule

Leanne Marko

I like it. There has been a few bumps in the road with getting the contract settled properly. Thats a bit frustrating though.

Paula Tocalino

Great location!

kirat kaur

My daughter comes to this gym and loves it and staff is very friendly specially NAYELI and dayna and Shannon is a great personal trainer!

Sarah Gowen

Friendly stuff & great environment to workout in! Awesome classes & trainers are very knowledgeable!!!

Melanie Tillman

I tried this gym since it’s close to my house and it’s very nice! Would recommend :)

Sumaira Akmal

I recently joined hot yoga challenge n really enjoying the class That is a big boost of my day Great staff

Bea Torrecillas Salvador

I called to get some information about their prices and classes, and the staff was very rude and didn't give any information at all!! Also, their website isn't working. You lost a customer.

Camille Marasigan

Friendly staff and great personal training

Mekayla Werry

Very kind and informative staff. Will be recommending to fellow friends

Mel Samborski

I was there last night to cancel my membership because of reasons but as I walk in I notice the front desk person was on the phone so I waited for her to be done, she finally told me to come forward as she was still on the phone, but I noticed she was not on the phone with a customer but probably a friend, I thought she was talking to me but she looked at me and just pointed at the phone, she barely talked to me but just pointed to papers I needed to sign, and was still talking on the phone, she also started saying inappropriate words. I just felt awkward in this situation, I needed to ask questions but didn't have the opportunity. A little disappointed with the customer service. Not sure her name but it was Jan 4/19 @ around 7pm. Overall my experience, I loved working out at the gym and loved how small it was and it wasn't so intimidating to walk into the gym!

Kristen Heckert

I have to say, I was hoping I wouldn’t ever have to do this to a business. With this pandemic, i started my own gym and decided I would not need a gym membership anymore. When we went into full lock down, I emailed asking to cancel my membership. They told me I had to wait until they opened. Fine. When they announced that restrictions would be lifting, I commented on their Instagram asking if we would be able to cancel our memberships now. They responded with “this pandemic has been devastating”. I again asked if we would be able to cancel, as they did not answer my question. They said yes. The next day I was blocked on Instagram. I then commented on a Facebook post saying that I thought it was very unprofessional that I had been blocked from somewhere because I wanted to cancel a membership. The comment was deleted. I then resorted to email to ask how I can cancel. They told me to accommodate people who were working out, that they were waiting until February 22nd before allowing cancellations. This obviously made me upset because I just wanted to get it canceled. I then got an advertisement for low new member rates on Facebook. I commented asking how it’s fair new people can come in to sign up but I cannot cancel a membership. I then got a very condescending email from someone who identified themselves as a “consultant” (not sure why that info was relevant to me) saying that I was clearly confused on the process because I keep commenting on their social media pages. I advised her I was most definitely not confused, rather thought it was funny they were clearly making it difficult to let me cancel my membership. (We’re in a pandemic, they could accept email cancellations but choose to make it hard!) Today, I realized I hAve limited access now to their Facebook page. This is not a place you want to give your money. I am deeply disappointed they’ve received so much of my money, just to receive such poor customer service. Would not recommend!

Karen Vdm

Very helpful and friendly staff, well maintained and clean facility and always thinking of new classes to challenge and encourage fitness goals!

Barbara Cerilli

A very pleasant workout studio suitable for all ages and fitness levels. Great staff. I particularly am impressed with Dayna who works the front desk and other duties as assigned. I shared with Dayna a request to consider a trial class in Warm rather than Hot yoga. She listened and said she would mention the request at the next meeting.

jojo johita

Really like all Yoga classes there. Instructors are polite. Most of the staff is warm and welcoming however had a very bad experience with 'Manager Dana'. People come to Yoga to relax but whenever I got chance to meet her, I never received greeting with a smile or any effort to accommodate rather it was disappointing experience both the times I met her. Would rather prefer going to other locations than this one where you feel valued.

Yaza Shapata

Have been a shapes member for over 6 years and have loved every minute of it. The staff at the fermor location is always so friendly and willing to go above and beyond to ensure a great member experience every visit !

Shapes Dirt

Filthy

Chhaya Bagot

Very impressed with the way the staffs are handling the cleaning and rules that applies due to covid-19. Staffs are very professional and always very helpful, I needed some info recently and called in and spoke with a young lady ( Shalinie) who was very courteous and informative.

Elise Robson

I've been going to shapes for a while but this location is my favorite. The staff are super friendly and the options for classes are great. Having it be a women only gym just takes off a lot of the pressure that comes with the gym aswell, as it opens up machines that are normally taken or are super busy. It's a great environment plus it's open 24/7!

Y Yarish

I love it here! Boot camp rocks!

Brittany Martin

I’ve been going to Shapes in Southdale for over 3 years now and they’ve always been so great there! Everybody there is very friendly and always willing to help out when needed. Plenty of machines and equipment there and it’s always very clean! Love shapes in Southdale!!

Pam Moat

It’s been really great so far. Staff are approachable and knowledgeable.

Claudette Bourgeois

I've been coming here since Dec.2017 best decision I have ever made. Dayna has helped me tremendously, always there when you need her and very helpful. Helped me picked my plan with a personal trainer named Lui. He has helped me get back into shape which I am grateful. I have never felt better. I will be staying on here as it's close to home. Thanks Dayna and shapes.

Nadia Kimery

Friendly staff that makes you feel welcomed. Facility is nice and clean. Can’t wait to start working out.

Hotn Bright

The staff at Shapes are very helpful! I was having issues with accessing the fob to use the gym after hours. When I called last week I wasn’t aware that the fob request would be done so promptly and when I went in to pay this afternoon, the fob was already there! In addition to the staff being extremely helpful, they are also accommodating, friendly and kind.

erin yewchyn

Staff Great, always clean and busy. Haven't been going long and haven't tried the classes but they seem to always be full.

Sandy Carrette

Dayna has always been very helpful. Love training with Cindy. Very knowledable and she can make you push for the extra mile. Have just finished one bootcamp looking forward to the next one. Great workput

Bear Rentz

clean facility and friendly atmosphere

jo-lynn coker

Great staff, and always clean. Great place to work out, and opened 24 hours, in a safe neighborhood!

Audrey Illerbrun

I attended the restorative Yoga on Tuesday and slow Flo today with Leigh she is very good and her instruction is awesome, I went in with a sore back and came out rejuvenated. feeling blessed

Cheryl Wiebe

I have enjoyed being a member for a few years now. Tre classes are awesome.

H Flo

When it comes to the facility it’s a good clean place classes are ok however my concern has become the trainer that talks about her life while on training sessions about intimate details makes the experience at this gym a bit uncomfortable this is a self serving, self centred woman that is very insecure in her personal life that affects her professionalism at the work place it’s quite disappointing

Ashley Edgar

I really like the smaller size of this gym because it is less overwhelming to me. I also like the variety of equipment that is provided. I recently started going to the group ride class with Kelly and I'm hooked! She is really friendly and energetic! I love how enthusiastic she is about helping us have a great workout. I will definitely be trying out her centergy class next!

Tellie N

Clean building and very friendly staff

Shelby Azure

4 stars Pros: -clean/newish gym -locker room is large with a lounge area, a tanning bed, large lockers, a washroom and showers -the Hot Yoga is really affordable with a membership and the classes are great. They have really talented and experienced teachers. There is a variety of different yoga classes/styles and various different class times during the week. -lots of cardio equipment -various machine for strength training Cons: -not a lot of variety for weight lifting so you will have to be creative if that’s what you are going for and have a program for. There is no bench or squat rack. The dumbbell selection is small and the max weight is only 30 lbs. There is only 1 45 lb barbell in the whole gym. I would give the gym 3 stars, but because the Hot Yoga is so great I will give it 4 stars. It’s a great price and the teachers/classes are great and very affordable.

Ryan Yeo

My girlfriend goes to that gym and she loves it and the atmosphere!

Christine Vieweg

I have never been one to exercise. My elementary school had no gym and no phys. ed classes. I never played team sports or solo sports for that matter. As I got into my late 50's I realized I needed to maintain and possibly increase the muscles I had. I was gaining weight at a rapid pace and no longer had the energy to play actively with my grandkids. This was disappointing to them and me. I decided to join Shapes. It was close to home so didn't have to waste a lot of time on travel which was a plus. Shapes soon became a place where I was recognized and greeted with a smile. I usually go when Dayna is on the desk. I am always greeted with a smile and a pleasant greeting. Also when I leave she is there to wish me a good day. When I started I decided to go all in and sign up for personal trainer sessions. I knew I would go to those because I paid extra for them. I started out with Selanne. He was great at getting me up and going. When he left Cindy took over. She is great to work with. She pushes me abut not to the point where I won't go back. When I come back from holidays I can count on Cindy quickly getting me back to the level I was at before. She mixes up the workouts so I am not bored and she always has a friendly commentary for me to keep my mind off my exercise and makes the time pass quickly. Cindy is also willing to share useful ideas on what I can do at home in the way of exercise plus nutrition. Plus when I go away she will set me up with exercises I can do with the equipment I might have. And she keeps doing it even though I don't often follow through with her recommendations which is why I need her to whip me back into shape when I get back. It has been 2 years and I still go at least 2x a week. That is a feat for me. Thanks to the staff at Shapes.

Rebecca Plett

I've been a member for 2 and a half years and love it here! The staff is so helpful and friendly!!

Sara Gatch

I would say this is the worst Customer Service ive rec'd in my life, but there would have to be some level of Customer Service provided to make such statement. They charged my bank account with a unauthorized payment (without me even signing any documents or being made aware). I noticed this when I went to pay for my groceries and I was declined due to lack of funds. I reach out to the company and they say, well call Head Office on Monday (today was Friday) and they should be able to help. I ask if someone can reach out to me and they say no, I have to call the office Monday. 1st issue, take money that is not yours, 2nd issue bank charges me money as this sent me in overdraft. 3rd issue, having the client run around calling everyone for a refund that should just occur due to company error. Regardless it only gets better from here. I call Monday and they cannot refund my money, they will credit my account (great news for me as I now wont eat for the rest of the week). They also will not refund my bank fee's and instead says I have to call my bank and debate this with them, but Shapes will provide me a letter (which I am suppose to get by end of day Monday). I never got that letter. I call back Tuesday, Nadine answers and advises me that Kelsie the girl that helped me Monday isn't in the rest of the week as she is sick and due to this Nadine is all alone so she may not have time to address my concerns. I advised this was not acceptable (she informed me she didn't know what email to send me). After requesting a MGR several times (her name is Tina) she kept stating they would tell me the same thing. After I continued, she then placed me on hold and came back to state I would get the email by end of day. Well I got my email and you know what it stated, NOTHING about charging me incorrectly which would help me with my bank. Talk about waste of my time. So I go to the bank and advise them of this (5th issue as now again I am running around trying to resolve a issue YOUR COMPANY MADE). Long story short my bank will not refund the fee's. I sent this document to Shapes Head office to attention of Nadine and I request a quick response as this has been going on for 3 weeks now!! Nadine, sends me the email stating that "Apparently the letter we sent wasn’t sufficient enough…". I replied back to her stating she was correct, it was not enough for my bank and I asked again to be notified when this was sent to the CORRECT PERSON NOT THE CLIENT! No word back and its end of their business day. I asked what they will do to make this better, they said nothing - we credited your account for the money we took. WHAT ABOUT MY TIME, MY HASSLE, ME GOING WITHOUT FOOD FOR A WEEK WHEN I PAY THEM 600.00 YEARLY FOR THIS MEMBERSHIP! not once has ANYONE said "I'm sorry about this" Not once!! That's disgusting. You hold no responsibility for a complete error on your company's end and to not try and win the guest back?! I didn't realize your company was so large that you could do your guests wrong and then in turn, make them jump through hoops and still have no results. SHAME on you! I have NEVER done a online review as I work in the CS field and I respect people for their efforts - however NO EFFORT has been done by Shapes. This has had me doing all the work because you choose to sign me up for a program that I never legally agreed to nor approved. I want anyone and everyone to be aware of this experience as I suggest you go to Goodlife or SNAP Fitness or ETC as this company has no respect for its guests/clients and therefore do not deserve your hard earned money. BEWARE!

Caitlin Lima

My experience has been amazing here at this location! Great staff who work there. Had a great experience with Rupe!

Ilia Murray

I love the friendliness of the staff and the cleanliness of the facility. The equipment is also great.

Andree Desorcy

Great service and attention. I enjoy the classes and personal service given through the trainers.

KARA GEURTS

My mom and my sister love shapes so I thought I'd try it out. NEVER been to a gym in my life so this was the first experience I've had. I got a one year membership with a trainer to help me with my winged scapula and I added hot yoga because I always wanted to try it. When I signed up i had asked DAYNA if later I decided to remove hot yoga from my membership and SHE SAID YES. THAT WAS A FLAT OUT LIE!!! Now I'm stuck with over paying for something I can't use and Shapes REFUSED to REMOVE hot yoga from my membership. NEVER COMING HERE AGAIN!!!!! I SUGGEST YOU DON'T EITHER UNLESS YOU LIKE BEING LIED AND SCAMMED OUT OF YOUR HARD EARNED MONEY!!!!

lovepreet boparai

My gf loves this gym ! Great place to work out. Very friendly staff!

Kimberly McIntyre

Personal trainers are professional and help you achieve your goals. The facilities are always clean and the members are respectful of equipment and space. Great place to work on your fitness!

Bill Kaminski

great place, great staff, love it

Jenn Hrehoruk

My daughter & I just joined Shapes, and we both LOVE the environment and the Staff. Dana was amazing to work with to get the most out of our membership & training session. There was no pressure at all, she let us take the lead and tell her what we were looking for in a gym experience. We are so happy we joined!

Denise Champagne

Recovering from an injury I was going to physiotherapy on a weekly basis. It seemed to be taking forever. When I finally decided to start going to yoga my movement improved quickly. The Shape Yoga instructors are awesome. Thank you.

Joan Walker

My friend got me a 5 day pass to try out the Vermillion Shapes. Due to a hip problem it was easier to get in to the venue as opposed to my usual gym. When I explained this to Dana she was very helpful and understanding. No pressure to get a membership but the info was given in case I may join at some point. Very positive experience

Renee Boily

Started here 2 weeks ago on a free week trial and I'm completely hooked! Yoga and classes. Great staff! And down 10lbs never going anywhere else.

candice parussini

Has bee great

Jessica Dangerfield

Love working out here! All girls and not as intimidating as other gyms :)

Kate Gowen

Friendly staff great area!

Charmaine Berube

Always clean, staff are friendly and helpful

Jolene Manaigre

I enjoy going to this all women gym. I feel comfortable working out. The staff are always friendly and very helpful! I would recommend this gym to anyone!

Didula Sedzro

Such a nice gym with very nice equipment and fitness classes. Also the customer crevice is amazing! The young receptionist Shaleny was super kind and helpful!

jessina cheffins

Clean and lovely staff. Enjoy working out there and they are very accommodating and can answer any question you have

Srdan Mandic

Small women only facility which I like very much. Friendly helpfull staff. No problems at all. ????

Ada Martin

Well organized! Love it!

SHIVALI SHARDA

Best hot yoga studio in town ????

Emily F

Alice is awesome!!! Kicks my butt.

Crystal Giesbrecht

I love the Vermillion Women’s only location. It has all the equipment I need and the women’s only environment makes me feel more comfortable working out. The staff are friendly and helpful and there is tons of parking too. You should check it out ????

Sara Sutherland

I’ve been going to shapes since January and I love it! It’s a very clean and welcoming gym!

shubh

Great gym with great environment. Roop at front desk is always cheerful. Always makes my day.

Kiley Smith

Clean facilities, friendly staff and all amenities you need for a smaller location

Jasmine D.

This location is very clean, has up to date equipment and the staff is always very friendly.

rmtjk440

Signed up with Dayna last night and met my trainor Ashley tonight. Both are so nice and are both so encouraging that I can meet my goal. Can't wait to start my program.

Alicia Young

Great service and nice staff! Love it so much!

Kursten Moon

Friendly staff, excellent atmosphere. Seeing great results from my personal training sessions

Joanna

The best gym in Winnipeg SE area. Stuff is friendly and professional, equipment is pretty new. They have a lot of fun scheduled classes. I love the fact that it is only for women! I really recommend it.

Dorothy Anderson

Shapes is absolutely amazing, I love the Fermor location! I was singed up last year by the manager and she was so sweet, made me feel very comfortable and the gym itself is just perfect!

Marie-Cécile Alvarez

Great experience ! Schedule perfect for me: hot yoga, fitness classes, machines... one thing I’ve found expensive is the training sessions. If I want to have some advice on how to use the machines I cannot buy only 1 session but 3 or 6 or more. Maybe you can propose a training session focusing on the machines. Just an idea. Thank you

Laura Mikuska

I have been coming to Shapes in Southdale for 10 months and plan to continue for a long time. The best thing I did was sign up for a personal trainer! Cindy has been a super support - giving me confidence and challenging me physically so that I've gained strength (enough so that I was able to go whitewater rafting!) and a new appreciation for my body. I've lost inches and pounds and can't thank Cindy enough for her part in my level of fitness.

mansi bhatnagar

clean & hygenic gym

Sharon Fletcher

Friendly staff!

Deep Kaur

They are fraud. The personal trainer and the front desk gave me wrong information about the personal training sessions and i ended up paying a lot more than i should have. I would never use shapes again. They extract money by misguiding the information

Shirley Trafton

I love this location the staff are friendly and very helpful I would definitely recommend this location to my friends

Tammie Larocque

Thank you for this women’s only gym:)

Amandeep kaur

very friendly staff and clean facility!!!

Brenda Rocchio

Kevin was excellent for guiding me through joining process and I look forward to attending. Very informative and easy, quite helpful so far l appreciate it.

Jade Neuendorff

very clean, facility is user friendly. Never felt pressured to sign up or pay for training during sign up process but was informed of all options. Only joined 2 weeks ago but love it. Never too busy.

Cass Ragbir

Cass R I have been a regular long term member at this location and I must say that the staff is always very friendly and professional. Dayna and her team does a great job in keeping the facility clean and someone is always available to provide assistance when needed. The instructors are AWESOME! To name a few:- Ashley (Group Fight); Jennifer ( Zumba) and Crista (Group Power) these instructors are amazing! They are always on time, provide alternatives if the move is challenging, full of energy and keeps the momentum going and are always welcoming to new members. I would love to see Amy Thomas back at this location with an additional Zumba class. Shapes on Vermillion is a great place to workout!

Tiana Bridal

I bought a groupon for Shapes and I love going! The group fitness classes are amazing! The staff is nice and helpful. The location is also very convenient for me!

Susie D'Agruma

In the spring, and summer it gets very hot in the building for everyone ... They need to put up blinds, to keep it cooler in the building and need to install ceiling fans everywhere... Very uncomfortable ... hot Dayna, and all staff are very professional and accommodating!! The gym is always very clean. ..I see Rohan Pathak for personal training sessions, 3 times per week and I am seeing results many results in my strength, endurance, fat loss!! I would definitely recommend Rohan to anyone!

Mylilpwny123

Don't ever give this place your phone number. Extremely pushy to get your money, and will phone you non-stop. I toured the facility in the hopes I would find a gym that was suited to me, I wanted to take a look to see what the gym had to offer and after a five minute tour I was immediately sat down and made to feel as if I didn't have a choice but to sign up. I stressed that I was just browsing. Now I get phone calls every week and today have had to block their number. Don't waste your time here.

Betty Ng

Great facility, enjoyed the hot yoga class. I have not try the group classes yet. Great workout machines. Staff are very friendly.

melanie Jolicoeur

Staff are always friendly and helpful, and I really enjoy my workouts at this location. All the shapes I have been to are nice and clean and make you feel welcome.

Tamara Baker

Great facility!

Pat Mulcahy

I attended a hot yoga class with a friend. It was a wonderful experience. As I am a senior and a little out of shape the teacher was extremely helpful and showed me poses I could do. Loved it!

Cheryl Friesen

I love the classes here. There’s something for everyone!

Carla Sharman

Friendly staff and excellent fitness instructors.

Amber D

I've been a Shapes member for 4 years and Vermillion continues to be my preferred location. The staff are friendly, the facility is clean, and I always have a good workout. Group fitness classes are my favorite way to stay fit and the instructors make all the difference. Ashley's fight class is second to none, she is the perfect balance of tough yet inspiring - you always want to give her 100%. Jennifer's zumba class is a long time favorite - she puts so much energy into giving us new songs and routines and always delivers an amazing class. Her class is the best morning of my week. Crista never fails to push you to the limits with her power classes. She always has great pointers and motivates you to give your all. I wish Amy Thomas would come back to Friday night zumba - we miss her terribly!!! And all the other instructors are greatly appreciated as well - Cindy is a favorite guest instructor and sub for many classes. Shapes Vermillion is a great place - it would be even better if they fixed the ventilation in the group fitness room and put some frosting or UV reflective coating on the windows to keep us cool and comfortable all year round.

Sarah McNeil

I’ve just started out at shapes and all of the employees are so kind and always willing to help. Shapes has all great equipment new and very sanitary. They have a very upbeat presence that makes you feel motivated to keep going!