Reviews of Shapes Fitness Portage (Gym)

crystal f

Westwood Shapes has such a comfortable, neighbourly vibe. The staff are so friendly and welcoming, always smiling! The instructors are incredible and make each class fun... the hour flies by and the workouts you get are top notch! Facility is on the smaller side, but it has EVERYTHING you need and is superbly clean. 24 hour access allows me to have the entire gym to myself at times.

Tracy Dixon

Love being a member at Shapes. Have been a member for close to 3 years. The group fitness classes are awesome and I find the quality of the fitness instructors to be amazing! I believe there is something for everyone here - keep trying the different classes until you find your fav. The members also have the option of doing some classes from home watching a live stream of classes. Really cool and offers another excellent degree of flexibility. The Hot Yoga classes are great and are only a couple of extra dollars on your monthly membership fee which is well worth it in my opinion. I see some negative comments on the cancellation policy from other reviews and would encourage everyone to do their homework prior to becoming a member and know what you’re responsibilities are regarding cancellations. My experience has always been top notch at Shapes - Westwood! Deff a great place to work on your health and fitness!

Marissa Rajpaul

I regret ever getting a membership here. So much stress and runaround just to cancel. Do not lock yourself into this stress. The only thing staff seems to be good at is upselling membership fees with trainers and locking people in. This is also what I've seen and heard from many other past Shapes members. Worst customer service as well. (if you want to cancel of course, not if you stay).

Taylor

I recently started going to shapes and I love it! Staff are super friendly and helpful. Location is well organized and always very clean. I love all the different classes that they offer here.

Bailey Gilmour

Such kind and friendly staff members! Kathleen was so thorough and encouraging, I’m so excited about my new membership! I’ve already been 3 times and have nothing but positive things to say :)

Donna Webster

I felt very good about getting a membership with your gym. I am very comfortable there as it is an all women's gym. The personal trainer and customer service is very excellent. They made me feel I can achieve my goal and continue to strive. I especially like the all-access key so I can go to the gym at my schedule. I would highly recommend this gym to anybody who is looking for a very good gym to attend.

Debbie Rairie

Great service, great machines, very clean, love having the all women atmosphere of Westwood, so its way more comfortable to work out

Ally Klinck

Incredible place. Kind staff, very clean and well run. Lots of group fitness activities and plenty of options

Tracey Hunt

Great group of girls and instructors at Shapes ! Glad to be back ! Thanks Amanda

Kim D

Great hot yoga classes

Pam Fooks

The staff and facility are top notch. Everyone is helpful and friendly. I am so glad I made the decision to join Shapes!

Amanda Wylie

Shapes ...it allows me to clear my head..get my sweat on and focus on the task at hand. Which is.... giving back to MYSELF.

Maddy Turbett

When I came in for my tour, Kathleen was so informative and supportive of my goals, and everyone I have encountered since has always welcomed me back and been helpful with any questions I have as I start out this journey! From the instructors to the staff at the front desk, everyone has been wonderful!

Diana Groves

Excellent staff, systems and training...

Carolyn Bradshaw (PolythPam)

Clean, compact, great classes and wonderful staff!

Terra McIver

Shapes on portage in Westwood has great hot yoga instructors!

Melinda Horner

Great place to work , wouldn’t changed anything on how they run their businesses as they treat everyone as family.

Leanne Hartley

I love the staff. So friendly????????

bonnie wirth

The Shapes on Portage has excellent instructors who keep me motivated and always provide a great workout. They worked hard to re-open after COVID-19 happened.

Darlene Dyck

I am not a gym person and came to Shapes only after retirement. I thought I'd try this out for a few months but have now been a member for 6 years. At first I enjoyed the ACTIVE class and particularly liked the excellent support from the teachers. Then my situation changed and I was no longer able to leap about. I did not attend for about a year but kept my membership and received encouragement to try hot yoga. I have been doing this now for a while and really enjoy it. The teaching is excellent and the opportunity to expand into other ways of keeping fit are always there. It's just an all 'round good deal!

Kay Lizon

Not very customer focused.

Jennifer Collins

Excellent facility, equipment is always clean and working. Classes are great. The staff are all very helpful and friendly. The woman that works in the mornings during the week is fantastic! We are always greeted with a smile and exceptional service. Love this location!!!

Jasmine Baker

Love going to Shapes Portage, Kathleen & Mel are very friendly. Always get a good sweat when I do one of the classes they offer daily!

Rachel P

The Shapes on Westwood is very clean and booking online is so easy. Also, attending group classes at Shapes keep me motivated.

Kiana Penniston

Overall it’s a pleasant gym, I’m not 100% sold on it. If it wasn’t for what I pay (corporate membership) I’d probably go back to GL or F4L I find it odd that for what most people have to pay for a membership, you have to give your membership card to front desk and “sign out” barbell clips. It’s inconvenient, especially when you have to go after staffed hours. The wash clothes used to sanitize machines could be changed more regularly.

Kenny Ogunsusi

ATTENTION ATTENTION dont ever go to this gym. If I can give them 0 stars I will, This is the worst gym I have ever been to. The workers including the manager is the worst. Everyone here is so rude and racist mostly the manager. If u ever become a member here it will be the worst discussion u have ever made. Be warned they are so disrespectful and rude

Rupinder Dhillon

Highly recommended! Staff is friendly and helpful. Membership prices and promotional events are great as well. Another plus is that there is no need to wait in line to gain access to the equipment. Members follow the rules. Overall, very satisfied!

Melissa Zyzniewski

The gym and the staff were great! I am only giving 4/5 stars because they didnt have a the equipment that I like to use to it limited what I can do. I like to train crossfit and a lot of what I needed they did not have. But everything else was great! The staff, the facility!

Irene H

Staff are friendly but it's too bad that I wasn't able to freeze my membership as it was short-term for 3 months. You can only freeze it after 3 months so I kinda had to lose the whole 2 months as I was away. Facilities are clean and well-maintained. PT trainer I worked with was knowledgeable and helpful.

Jessica Enders

Loved the hot yoga and the membership price!!

Duo Ma

I enjoy working out in this gym a lot, super friendly environment and convenient location to me. My personal trainer Dr. Kevin Richardson is THE BEST! I lost 20 lbs in 3 months, not only he trains me physically, but also he gives me lots of nutrition suggestions which changed my life. Also, hot yoga classes they have are phenomenal. I highly recommend this gym!

Leanne May

Love this gym.

Ralf Klenke

love everything about it. keep it up guys.

A

Beware! Tried to cancel membership due to losing job to covid, emailed back and fourth with Christina and was basically told too bad, covid effected everyone. Showed absolutely no compassion to the situation. Very inconsiderate. Will never recommend or give this company any further business and hopefully you don't either.

P Knight

Fabulous instructors! Wonderful classes. Call ahead or book your favourite class online to reserve your very own sanitized workout station! Front desk staff are very helpful. So clean!

Candace Peck

This is a beautiful facility. Clean, well managed and friendly.

Janan Fileccia

Great gym! Staff is great! Lots of different classes and times offered! Love that this is a smaller and more personal gym!

Sarah Millns

The Group Ride class was enjoyabe and a good challenge. The instructor was very knowledgeable and the management were very helpful. Overall a positive experience.

Kristen F

Love shapes!! The facilities are clean and available 24 hrs to members. Good selection of equipment and the option of co-Ed or women’s only. Staff are super friendly and knowledgeable! I won’t go anywhere else since I’ve started working out at shapes. Favourite location is McPhillips. Great variety of challenging fitness classes and hot yoga as well.

Robyn Van Vliet

I enjoy the variety of classes and find the instructors friendly and helpful.

Sandra Cant

I had missed my connection with Shapes especially hot yoga...so pleased to rejoin recently.

Jen Borgford

It was a good experience! The front desk girl helped answer all my questions and gave me a tour of the facility. She even suggested I take a picture of the class schedual so I have it when I need it!! Smart thinking!! They have great classes to join, and have the option for personal training sessions.

Julie Rheault

Great facility! Staff are extremely friendly and welcoming. They greet you with a wonderful smile and are always happy to answer any questions...very knowledgeable. I would recommend this facility to family and friends.????

Pamela George

Always clean,always a machines available,staff are very friendly and always acknowledge me

Ignoring Voice

Always clean no matter when I go. The Manager is A+ for her friendliness, I did not feel pressured to purchase a membership or join a class when I first visited, we talked about how I could benefit in the long run from any level of membership. I ended up getting a personal trainer & they are great to work with, pretty flexible to my busy schedule.

Deanna Kreller

Don't love this gym. always crowded in weight area, and they always have someone training in there and it fits 4 people max, so i am never able to use the weight area, only ever go there for cardio machines. Room for classes is too large; waste of space in my opinion, actively looking for a new place to work out that i am able to use the weight area without people working on top of me. Really disappointing since the facility itself is new and nice. Poorly laid out location. other locations are much more functional.

Kennedy Merrill

Wonderful location. The staff are all so friendly and helpful. I really enjoy that it's a women's only gym. I feel very comfortable and welcome there. Thanks Shapes Westwood!

Da Ye

Never go to shapes, they will literally steal from your bank account!!!!! I had been warned about them by so many people beforehand too. I reported them to BBB and will be calling the consumer protection office with the government about them as per BBB’s direction. They do not honour contracts at all. They charged me recently even though I gave a month’s notice of me cancelling my account in October and the government declared lock down in November, so they don’t have the right to charge me almost half a year later! What a violation! They said I would either have to mail it out in writing or come in with an appointment via Schedulicity but schedulicity would not let you book appointments to come in! Not only that but I have in writing that they would do a complimentary hold before, yet still charged me! It’s ridiculous that they charge for holds. Awesome hot yoga a never does and I would highly recommend them. They’re good, kind and honest people and it’s very clean. Shapes also never cleaned their equipment before covid- most notably the group fitness class equipment. If patrons did clean it, they would use the same dirty rag as everyone else. A staff member told me that they only cleaned the hot yoga floor twice a week ???? when I complained that it smelled of stinky feet. Awesome hot yoga cleans their floors after every class! People drip sweat all over during hot yoga. Shapes toilet paper is also atrocious and not even 1 ply, another thing they cheap out on. It’s really too bad about shapes bc I enjoyed the staff and clients and instructors and classes, but I will not let people steal from me. They have no integrity. Their Zumba instructors do virtual classes on their own and I recommend to seek them out there as well as instructors of other classes. Some work at other yoga studios and gyms or through the leisure guide as well.

Sarah Longe

My first few visits at Shapes (Westwood) has been a positive one. The staff are very friendly and willing to go that extra distance to make sure your visit is a pleasant one. I have started doing the hot yoga there and I find myself feeling very relaxed after. I highly reccomend this location to any women who want a fantastic gym:)

Charles Birch

So far so good. It has been a bit of an adjustment for someone like myself who is used to working out at home on my own. It's clean. Staff are nice and helpful. There is a wide variety exercise equipment. In particular I like the Cybex Arc Trainer. I have a lot of old injuries and chronic pain issues and it is very easy on the joints but you can still get a good workout. I'm still king of figuring out other equipment and seeing what I can and can't do. It can be a bit intimidating and avoiding injury is a high priority. There is a varied clientele of young/old and men/women which is nice to see. It's also close to where I live so it is very convenient. Your membership cards seem a bit antiquated. I'm surprised you don't have some kind of scanner/computerized system. (This review was for the Nairn Location.)

Maureen Friesen

Shapes Westwood has a fun atmosphere that is judgement free. The classes and trainers are great, I’d highly recommend it to anyone looking for a new gym!

Karyn Brown

Great location, clean and sanitized, nice size workout area. Staff is always friendly and helpful.

Tatiana Zagrodnik

I’ve never had a worse experience than with this gym. Due to a job re-location to a remote area with no Shapes location they won’t allow me to cancel my membership. What kind of service is this!? All other gyms allow a cancellation with a penalty amount but Shapes isn’t even willing to negotiate. Staff are extremely unhelpful and rude.

janet nickel

clean, professional, and online scheduling is easy to use

Shauna Hawkins

Really like shapes on Westwood! Love that it's a smaller gym and enjoy the classes especially hot yoga! Just hope they start barre classes soon!

Signy Fileccia

Super friendly staff and great environment.

Marilyn Neumann

Signing up at Shapes was a breeze, staff very helpful and knowlegable. Even the members have been very helpful in the classes. Really enjoying Shapes.

Steph S

NEVER sign up with them they are a rip off and only want your money. Signed up for a year contract and they wont cancel my membership. With covid I wasnt even able to go to the gym for months and was still paying for my membership throughout it, They do not care about their clients. Go somewhere else, it will be a lot cheaper.

Kate Enright

Really impressed with the staff, they are always so helpful and friendly!

Whitney Henderson

Kathleen is awesome!

Megs Magee

Kathleen was amazing. She is approachable and comfortable to talk to. She made proper recommendations for my fitness level but didn’t make me feel like a total newbie that will fail at my goals like most gym associates do. It was nice to have a real person sign me up and not someone who was so far out of reach in comparison to me. I have heard from a friend who signed up with someone else and they didn’t have the same experience so I highly reccommend how Kathleen treats and handles clients as I wouldn’t have signed up if I got the other staff member that was rude to my friend. Sorry I didn’t catch her name.

Sandi Andrews

The staff are very friendly and accommodating at this location. Yoga instructors are awesome, especially Jintendra on Thurs evening. Consistantly upbeat experience... never know exactly what to expect, but although sometimes challenging, always feel great after class. Very disappointed to have the tanning bed recently installed though. Not only does it go against promoting health/fitness, it has made the change room very congested. When group classes finish, we are on top of each other trying to collect belonging... never mind trying to change clothes. If location wasn't ideal for me, I would go elsewhere solely due to this discomfort.

C K

Got a free trial to go here years ago. was treated VERY rudely and told I needed to pay because I wasn’t “seriously considering joining the gym.” So I paid because I was already there. Left a review about my negative experience with management afterwards. But like 3 years later they are still calling and emailing me to join. Please lose my contact info, you lost any chances you had with me on my first visit.

C Boult

Enjoying my membership here very much. The facility is clean, friendly and lots of class options to choose from!

Piper McKinnon

Super nice staff and supportive of you and your fitness goals!

Heather Kerr-Vermeulen

Really friendly and helpful staff!

Melanie Legge

????????????great gym

Laura Potts

Enjoy it there very much, the group classes are excellent and Ana is a great PT!

Deseray Payne

The woman’s only shapes in Westwood is a fantastic gym. Love the environment and staff. They are very friendly and can answer any questions you may have. I like that fact that it’s an only woman’s facility and it’s open 24/7 with a swip card. They have a new tanning bed and it’s a very cheap monthly fee for unlimited compared to actual tanning salons Overall I really like this gym!

PR

Not a great place... no media ( tv , music) ever works here , small studio space but membership binds you for an year , so you get no option ????

shelley lawson

The staff are friendly and helpful. The place is clean and a great location!! I would definitely recommend this gym to others ????

Margaret Ann Attenborrow

Shapes is an excellent facility, offering classes of many kinds and equipment to meet all your needs. Staff are always friendly and very helpful. Every experience is a positive experience!

Jennifer Elmore

Staff was friendly and helpful. Facility is a pretty small and does not have a lot of equipment but if you prefer classes they have lots. Overall good experience. I will go back there when I’m back in Winnipeg.

Darian Penner

Shapes has been a great place to go and workout. I love the 24hr access as it fits into my routine and I don't need to rush to get there before it closes. Personnel are friendly and helpful...Simone Penner

Jenna Ross

The worst gym once you need to cancel your membership! After mailing in my cancellation notice almost 6 months ago, and then speaking with rude staff and settling up my account (paying extra might I add, with the agreement I’ll get 3 months free when I re-start my membership), I am STILL getting harassed with calls and emails daily. And this after being a member and regular gym goer since 2013. I don’t think I’ll feel comfortable ever going back at this point!

Ana Carreiro

Great experience! Staff is caring, fun and supportive. Staff is knowledgeable. Classes are great!

Christy Salmon

Glad we signed up, clean place and friendly people :)

Shannon Chisholm

I've been a member at Shapes in Westwood for a few months now and it has been the best gym experience I've ever had. The staff is fantastic, it is the cleanest gym I've ever seen and the equipment is always in working order! Having the 24hr access is so convenient. The classes I've gone to have been great and I'm working with one of their personal trainers which has been such a great experience for me - and life-changing! I only wish I had got a membership sooner!

Angelina R

Very good gym, front desk very nice and caring, trainers and very understanding and always there to help.

Braden Moreau

excellent customer service. Knowledgable friendly staff who answer all your questions. i am very impressed with their current safety and cleaning protocols. The renovations and new workout equipment are fabulous.

Shawna Rossoukh

I've been a member of shapes fitness club for many years. I like the staff & fitness classes. there isn't enough machines at this location. they have hot yoga classes st least couple of times a day.

Naomi Henry

Love going to Shapes Westwood! Great staff! Great members! Great instructors! Very very clean and follow all sanitation protocols!

Katie Emond

An amazing place to be a part of. I love the group classes and the 24/hr option.

Cathleen Maxwell

Staff here is great, always friendly and helpful. The power class they have is alot of fun.

Natasha B

I’ve been working out at this shapes since February 2020. Absolutely wonderful and friendly staff! Never had a bad experience here! I would 100% recommend to a friend especially because it is an all female location. Shapes is overall a very safe and welcoming place!

Donna Dowie

Great classes and support from the trainers and staff since joining in 2012! Hot yoga classes are fantastic!

Brandi Crones

Easily one of the best gyms I've been to. Great size, great location, great environment, great staff :)

sKs P

Don't waste your time and energy for such an expensive gym. Not only is it expensive, but you are also enslaved into a one year contract. If your english is not good, BEWARE of what you are signing, its literally entrapment. IF you're thinking about cancelling... forget about it, its not happening, and if it does, you still have to pay off the remaining term left on the contract. There is literally no way to cancel and you can only put it on hold once for 3 months. I really don't get why they find trapping people so amusing and why they are so hungry for money. Run your business in good faith....The machines are not as good as they look, and maintenance is quite poorly conducted. FOR this price you might as well go to goodlife or another gym thats doesn't entrap you and lets you control how you spend your money. IF you are new to Canada, beware they are out to get you!

Crista Bailey-Morrison

Pretty good. But I didn't like that I had a time limit when I went. There was only an employee at the desk until 1pm. Therefore I had to leave before 1pm.

Diane Kotelko

I came for the hot yoga, and I'm staying for all the other classes too! The facilities are spotless, the staff is very friendly, and the classes are very inclusive and motivating.