Reviews of Anytime Fitness St. Vital (Gym)

sam Murphy

Excellent gym

Mark Frederik Stulzer

The gym itself is good. Basic equipment with an emphasis on cardio equipment. However, the owner/management really makes it a one star experience. I would opt to sign up for any other Anytime Fitness if possible.

Beth N C

Great environment, loved the new and unique machines to use! Definitely my new favourite gym :)

julie persaud

Great facility

Daniel Waycik

It's bigger leading one to believe there would be more equipment to choose from, but there is just more of the same equipment. 2nd Anytime Fitness today with over inflated medicine balls.

Rheanne R.

Let me echo other reviews. First and foremost, this establishment has issues with communication with its clients. Management makes certain claims over the phone and fails to follow through after those claims are challenged. The email address they provided isn’t necessarily monitored by management that is on site every day. I don’t know who I was talking to but they didn’t know anything about my situation. I went back and forth for over a month before I got in touch with the actual manager. All of this because I cancelled my refund and they decided to charge me for nearly 60 days of notice instead of 30 as per the contract. I had clarified this over the phone upon cancelling my contract but obviously this place only cares about taking every penny you have, not doing right by it’s clients. Finally a month and a half later, I had to call the location to confirm my refund had been processed, management had “no clue” what I was talking about, even though they have since emailed me from the address I was corresponding with. I thought yay! I’m finally done with this total BS. Wrong. Two weeks later, I still don’t have my money. I sent YET ANOTHER EMAIL. The reply I got was to contact ABC financial directly. I don’t know what they expect me to say since I am not a client of this bank. Also I didn’t make this mistake, anytime did so as far as I’m concerned it’s their responsibility to fix it. This whole situation has taken OVER 2 MONTHS. I’ve waited over a week for replies to emails. I’m incredibly disappointed by this terrible customer service and total lack of appreciation. 3 months ago, I had left on good terms and would have recommended this to everyone I knew. Now? Don’t give these guys a fricken cent. They’re only here to waste your time. Edit : Response to owners Let me clarify the lack of communication. It was over a week between replies from you and the only reason I got a reply is because I was sending two or three emails reminding you to reply after a week had already passed. The issue isn't that you aren't replying, (Which you didn't reply to all my messages, it's funny that you're even trying to make that claim) it's that your replies aren't timely and they don't provide consistent information. Secondly, I called Perry on October 8th about my refund. I was told my refund had been processed that morning but since ABC is an AMERICAN BANK, I wouldn't see the refund for up to 5 days. After waiting 13 days, I sent another email which only stated to call the phone number provided. I was NOT EXPLAINED that this wasn't a bank. Upon finding this information out myself, I called the institution since my email and phone message went unanswered yet again and I'm tired of dealing with this. Upon talking to the kind operator, I was told my refund was only requested on the 8th, that it was finally approved and processed today. I now have to wait ANOTHER 8-10 business days for my money. Hopefully, I'll get it by Christmas. Let me reiterate that this has taken 2 months to perhaps resolve. That's the biggest issue.

Okbae Park

Good

Dennis Priam

Great facility. Very clean.

Carlin Letkeman

Ok gym, new and fairly clean. But it has been setup with way to much emphasis on cardio and odd weight machines and appears they forgot about the major current fitness trends that requires barbell racks. Only 1 rack and 1 smith machine so usually requires waiting during peak times.

Paul ducharme

Never busy really friendly people. Small and perfect

Bryce Bastiaanssen

Beautiful gym

Tim Giesbrecht

I signed up for a membership and recently moved and can't use my gym pass anymore. I can't cancel until the year is over or pay out 6 months. So now I'm paying monthly for a pass I can't use

Braco B (Other dimension)

Very Clean gym,staff really friendly, 2 min from my ????,,lot of good equipment dumbells and etc.Come try it yourself i give 5 ???? rating, Keep up the good work

Priscilla Fofah

Have been going here for a while, never had an issue. Staff seem nice and approachable

Miguel Regis

Great clean and safe gym. Love the equipment layout. Highly recommend Anytime Fitness St. Vital location. :)

Joselyn Bunn

Good luck cancelling your membership ! It won’t happen . My friends and I are so done with this place . Scamming everyone and not answering emails / calls.

Bradley Gorda

Gym is always very clean. I've never spoken to a staff member in the 4 months I've been going to this location. So can't rate the friendliness. The other anytime gyms I went to always greet me by name when I came in. (Selkirk, Riverbend Main St) Equipment is very well maintained. The extra room for classes/HIIT/stretching/calisthenics is quite small. I'd like if they added a heavy bag somewhere, but I don't know where they could fit one. Very convenient location, but parking can occasionally be a challenge at peak time. 2 barbell cages is better than the usual one in other anytime gyms. Would be nice to have a third instead of waiting at peak time to do squats/deads. Again not sure where they could fit it. Love the electronic rowing machine for warmups. Considering asking for personal training. 4/5 for what they have to work with. Nice gym to get in, power through, get out. Also right along my running path to work, so spring/summer is going to work out perfectly for me.

Anshul Srivastava

Gym is fine but management is very unprofessional. 1. Even in Corona they are expecting people to come to gym for cancelling the membership 2. As gym was closed, cant cancel membership so management keep it on. 3. Very unprofessional behavior when someone is there to close membership 4. Members are allowed without appointment but if someone is there to cancel membership, he/she need to stand out. Limit is 15 and 7 were at the gym. Respected lady at reception is allowing members to come in. 5. Membership is signed and closed, the staff explicitly asked access token as i am closing the membership, i shouldn't be accessing the gym anymore however management want to charge one more month in the name of "due/fees" even when i am not using the gym. THEY ARE CHARGING WHEN STAFF DONT LET ME IN TO USE THE GYM. I NEVER RECOMMEND THIS BEHAVIOR FOR ANYONE.

Adam Lakusta

I've called between 8-10 times and have never gotten a response from any staff members. Called another location ONCE, and got an answer.

Johnathan Niziol

Definitely a small gym. There a lot of machines, but only 1 power rack, which is also used for bench press, and only 3 single person change rooms. Pray it's not busy when you go.

Trevor Slywchuk

All the equipment is brand new

R D

Decent size, all the right machines and facilities

Garret Wilkinson

Absolutely useless. Never answer their phones. You come to them with issues that need resolution and become defensive and downright rude. The WORST customer service which is a shame since the gym is kept very clean.

Edward

I have had awful experience. The owner would lie or promise you can cancel to try to get you sign up. Then you get stuck in the contract even if you have moved away. Strongly suggest you avoid this place.

Google user Marla

It's ok. Not for a socialites. Straight faces everywhere.

clint lucier

Nice equipment but unfortunately not the cleanest building.

Rand Tashman

Love this gym

James Denis

I’ve been to anytime fitness all over southern manitoba, and this one is the filthiest. How often they clean is anybody’s guess; I would estimate never. I used to strategically place a tiny piece of tissue paper in the change room corner to see if it was there when I returned. Come back a week later and it hasn’t moved. Disgusting.

Heyy

I want to cancel my membership and I have been trying to do so for past four weeks and they not even replying....they don’t even answer the calls. They are also deducting the money. Even tho I have been wanting to cancel it three weeks before.

Joey Matthews

Stay far away from this place - especially if you are a younger woman. The owner - Perry is a man in his 60s who will constantly pop out of his office to offer unsolicited "form advice" to any younger women working out. He creates a very creepy and uncomfortable environment for everyone there. Secondly, the lack of communication and unprofessionalism is astounding. I had booked 2 separate appointments in July 2020 to cancel my membership. Both times I was met with great confrontation from Perry upon arriving to cancel my membership. The first time I arrived he claimed I had the incorrect paperwork and would need to reschedule my appointment. The second time I arrived with all the necessary documentation only to be met with his stating he was "too busy" to deal with my cancelation at the time. I am still battling with the owner to have my membership canceled after 8 months. Do not make the same mistake I did.

Bryn Williams

Great place. Good variety of equipment (including free weights). Good staff/owner and I love the flexible membership options including prepaying without signing up for pre-authorized deductions made to your credit card. I highly reccomend this gym!

Dario Di Nella

Go somewhere else!!!!!!! Honest review from a long-time member. I was a member of this gym since they opened a few years ago. When it opened, it was all new and well taken care of. Since that time, the owner has started to cut corners and infrequently cleans the gym. The bathrooms are infrequently cleaned and dirty as well. They are now having to try and clean everything due to COVID, but before that, they did not. Since the gym occupancy due to COVID is low, there are even fewer spots to be able to workout. The workouts spaces are tiny and cramped, and get quite congested when the gym is busy. There are not enough benches or space to use them, and some of the equipment is very cheap, and dated. You need a key fob to get in the gym, as it is not staffed most of the time. Many times you show up and the fobs aren't working and members are told not to let you in, so you can't work out. I echo the last several reviews in that the worst part of this gym experience is in trying to communicate with the owners. I tried on numerous occasions to cancel my membership, and did not get a response, or was directed incorrectly. Trying to deal with them for a membership cancellation is a major hassle, and they are very unprofessional. They won't provide the info you supposedly require, and have now tried to send members to collections, which is crazy since they could have just reached out to get the issue solved. I would stay away from this place altogether, as there are many more options in the area, like Orange Theory, and there are 2 new Goodlife gyms opening soon. I became a member at Goodlife, and it is a way better experience you can see what a real gym is like. Don't waste your money on this place.

Geoff Drader

Extremely helpful staff, very clean gym with a great assortment of equipment.

Mitchel Janzen

Do not go here! Ever! Awful communication from management. Still paying for my membership I haven’t able to use as I was waiting for 4 weeks for an appointment to cancel. Now I can’t go in to cancel as they have closed again. My contract is expired but still paying every month... I guess they are getting there money now, I hope they go out of business when everything opens again as they are crooks. Even when going there place was always dirty. Hair in all the machines and just a un clean feeling. Not worth it. Can never get a hold of management or anyone. Terrible service.

Lesley Bend

OVE this gym. All of the staff is really awesome. It has everything you need and if you ever had any questions on your body positioning or an exercise there are always staff around. I love the second room they have, I can get everything I need to get done in there. Isn't overly crowded. Always clean. Tons of spin bikes for cardio.

Andrew Fehr

Never asked for my vaccination status, when i went in October. Little scary.

Dominique Maranan

I am all for giving people the benefit of the doubt, but these reviews with 1 star are actually really accurate due to poor communication and unprofessionalism. I was charged for my gym membership on May 8th 2021, and due to health restrictions the gyms closed on May 9th 2021. Anytime fitness sent out an automative email saying they would refund people’s money and defer payments until gyms open up. June comes around I still haven’t gotten my refund for May and I checked my credit card statement and I was also charged for the month of June. I have left the owner emails in regard to this and have still not gotten a response.

Daniel (PaperAxe)

Not usually crowded easy machine access. Friendly staff and clientell.

stav carmel

Can’t get a hold of no one , trying to get them to cancel my membership no one helps sent emails also no help.

Bob_Troll

This isn't my home gym but I used it for a week while visiting family. Found it to be clean, not really busy and some great equipment. Would definitely come back

Kay

Do not open an account with this branch. They won’t pick up their phone or email. I’ve even had other branches try and reach out. I just want to cancel my membership due to the pandemic and they want to charge me 50$ and make me go in, everything they do is automated email and I can’t get through to a person. AVOID.

Dylan McDermot

Horrible communication and customer service.

Colin Malchuk

PLEASE DO NOT GO HERE!! I contacted them 4 times in the past year saying I want my services cancelled, and they are still charging me. I signed a 6 month contract in March 2020, and guess what, I got charged this month July 2021 when I expressed I want to cancel. How does that make sense? Please do not go here, I have heard stories if you want to cancel you have to pay a 400$+ fee just to cancel when their membership is up. AVOID THIS PLACE AT ALL COSTS Edit/response Please let me know how I can yell over email, and please send me any correspondences where I swore, I really would like to see. I sent you an email May 11th with no response, and I sent on this morning, with no response but a response to my review. I signed a 6 month contract, explain why I am getting charged for more than 6 months when I clearly stated I want to cancel, I was never sent a request for an appointment or a cancellation form. Please send proof of all the emails you sent to me without a response. I can forward you all the email chains we have had, showing that you did not respond. Please show me your proof.

Akshay Bansal

Me and my friends were about to join this gym but when I read all these comments of people not able to cancel their membership we changed our minds. These many people cannot lie and all having same co concerns proves the owner and the staff at this location is a nightmare. Respect your customers because if you treat people like nothing then I don't think you will be in business for long!

K Patriot

Do not go here not recommend to any one. During this pandemic covid they charged me every month. When I email them, no response and now they are saying that we didn’t charged you, i mean they just trying to make people fool. I even show them all the proofs but still they not respond me back,the worst thing is that they never respond you back through email and never pick the calls. Highly not recommended to anyone.

Kevin Dupuis

Great location. Lots of space, great staff. Like all the equipment! Very clean.

Vince T

Great experience. Manager was easy going and sign-up was quick and easy process. Thanks

Artem Galiy

Poor customer service. They make you to come to the gym to cancel the membership during COVID. They keep charging your credit card even after 30 days of cancelation. The explanation was that the last charge would be on June 22nd however there was another charge on July 22nd. When your cancel your membership bare in mind to check you cc statements.

Sheri Hofley

I went here to check out the facilities as a potential new member. I had checked out a couple others in the same vicinity. I met the owner, Perry when I was here. He was very helpful in answering all of my questions. He even took the time to give me a full tour and went over all the equipment with me. I didn't feel at all rushed and took my time answering questions. I am looking forward to becoming a member here.

C.R N

Had a bunch of issues cancelling my membership and some issues with customer service but I called and got a response from Perry and he was super nice, friendly, and helpful!

Danielle Stacey

Edit: This review is purely for the customer service I received as I am no longer a member but the gym seemed nice, well-maintained, and an assortment of fitness classes if that's your thing. Anyway, there was a mishap with my cancellation (I will take responsibility) and Perry (the owner) handled it very well with a lot of professionalism. I really appreciate when businesses can do that for a customer so that's why I'm leaving this review!

M Q

The gym is always clean and there's always an abundance of wipe clothes and spray bottles. There is a good variety of machines, free weights, squat racks, and cardio equipment and all of the above is well maintained. The 24 hrs swipe access is very convenient as well. I've had several gym memberships at various places over the years and Anytime is one of the best.

Garry 777

Here is the promble! The gym is small and expensive . Sometimes it's uncomfortable to exrices in small area with just dozen of people Note: please explain to customers about your contract in detail that once it's start they never quit until it finish (no matter they come to gym or not the fee will be deducted from their cerdit)

Mark I

I've been a member of this gym for a few years now and I have to say it's by far the cleanest gym I've ever been at, and the only one (out of Shapes, Y, U of M, Snap, etc.) where the owner is consistently in every single weekday. The result of this is that the place is always very clean as the staff is constantly going around wiping down stuff and doing regular bathroom cleanup. Unlike other gyms, it just seems like a place where the people working there actually care about the outcome and actually care about providing a good product to their paying customers. Most of these negative reviews are entirely baseless and you'll spot a common pattern. One of the rules the owners set for the duration of the pandemic (for the protection of staff and capacity limits) is that this gym does not accept walk-in cancellations. A lot of these negative reviews are people who really struggle with that and think they're above pandemic rules. One goes as far as trying to call Perry (the owner) out as being "creepy"? Really? Go yourself, check out the place, talk to the owner. Don't believe negative reviews from people who are trying to bad-review their way into a better deal (that never works so stop trying) or really sad people who struggle with basic gym rules and think they're above them.

Divya Gehlot

I am already a member at shapes but this just opened near my house so I thought of switching my membership to anytime fitness. I went to the gym to take membership and on the entrance they want me to swipe the fob. I don’t know how Can a person get in if they want to sign up for a membership. Also staff inside was very rude they didn’t even came to ask if I need help they were just waving at me and telling me to go. Now I think it was a bad idea to go here. Shapes is far better.

Payton Hailey

Great for exercise

J

Avoid this location at all costs! Poor management by the owner. In the beginning, he promised that he will be easy to reach and talk to. Come COVID-19, he avoids questions/emails about refunds. Yes, he was charging members while his gym was closed, even though he initially said that members won’t be charged fees during lockdown. I initially contacted the corporate about his lack of professionalism and poor communication. I highlighted the fact that his Google Reviews are very poor, with 2.2 rating (during that time). How convenient that suddenly, a 5star review appears in the middle of multiple 1star reviews. I requested cancellation of membership but the owner insisted that I book an appointment even though the contract clearly states that “members can cancel membership at any time by providing a 30 day written notice of intent via email or written letter”. Sadly, the only way you can book an appointment with him is through an online website. As expected, there are very limited spots available for “cancellation appointments” but there are open spots every weekday for “new membership sign up appointments”. How biased. Like what the 5star review prior to this stated, the owner is present every weekday. So, how is he available for new members but not for existing ones.. When I finally came in to sign their “Membership Cancellation Questionnaire”, he retrieved my fob key even though I have one month left in the contract. On what grounds? But for my safety, I did not argue. Clear way of exploiting members. Place could also use some deep cleaning. Tiny fragments of toilet paper stay on the same spot of the bathroom floor for days. If you see a pattern in these reviews, then the problem is evident. Worst customer service. Zero accountability. Unless you want to be manipulated and lied to, don’t take a chance of joining this gym. ****EDIT: Very bold response from the owner. Highly speaks of himself. Willing to make up lies to cover up his incompetence. I did not at any point yell or threaten anyone. I am complaint with protocols wherever I go. I'm down to watch the camera footage. My appointment did not last more than five minutes. I simply signed the questionnaire and walked out. If there was anyone who did not follow the COVID protocols, it was the owner. I booked a 30 minute appointment for this. But the whole time I was in his office, he was “training” his staff member on how to do something on the facility’s iPad. No regards for my presence. He could have done this "training" as soon as I was done with the appointment or prior. Note that his office has limited space. Having a joint account, he stated that I was the only member allowed inside to maintain social distancing. Of course I agreed with this. But him and his staff were less than 1 ft apart. How absurd. I understand the contract and my duties to pay fees. The issue here, which I don't think they have proper comprehension of, is lack of professionalism and poor communication. We were charged while the gym was closed on April 2020 and November 2020. Even though they sent out an email on March 2020 reassuring us that they would NOT. Do not say you would do something and not do it. And then avoid emails about it. Again unprofessional and no communication (and now apparently spread of false information about members because they have zero accountability and they're called out publicly).

Brogan McDougall

So far so good! Only been with them for a short time but have had one on one time with Perry and Randy both seem to be great guys who seem to really want to help. Looking forward to moving ahead with these guys and this gym.

Jaclyn Dawn

Decent gym. WARNING - if you want to cancel your membership, good luck. Its nearly impossible to get them to quit withdrawing money from your account months after signing the papers that you want your membership cancelled. Still working on it....

Teofilo Box

Owner and staff are very welcoming and helpful. Compared to other gyms, they are very diligent about keeping the gym organized, clean and sanitized. I appreciate all their hard work as I am immunocompromised and need a safe place to work out.

Tyler Brown

Not happy with the way the manager handled situations! Any problems were never his fault or against “club policy”. Fob wasnt working and watched me try over and over, once I got in he kicked me out and didnt try to help. Kicked my girlfriend out for getting his walls sweaty from doing wall sits. Cancelled my membership and still was getting charged for 3 months after, then said it was against “club policy” for that money back. This is the Winnipeg st annes location. No other clubs I had issues with.