Reviews of Fitness World (Gym)

Tracy Gall

The gym itself is fine, it's a place to workout that is decently clean and the floor is well organized. However the number of issues I have had with the front desk and Head Office is constant and frustrating. I have had my paperwork lost twice that I can recall, I have had my payments/transactions lost multiple times, I have paid for another members monthly fees - the wrong client was pulled up when I was paying and was only caught because I had kept my receipt and I noticed after 2 weeks of going back and forth with Head Office that it was not my name at the top, I have had my phone calls not be returned, and I have been bombarded with calls and emails from SN regarding "overdue invoices" because of their lack of organization. While I love that the women's only area is elevated away from the rest of the gym I am really at my wits end because every other month there seems to be an issue I have to deal with.

Mati Fanae

I have a good experience

Seneisha Nambiar

Great layout! So much more space and way more organized ☺️

Mike Martin

Will is the best employee I have ever witnessed. He has extremely good work ethic and goes above and beyond his role as an employee.

Lulu Bee

Great Facility! I'm really excited for the high intensity group fitness classes to come back (YAY ZUMBA!!) and also the new small group PT classes. It used to be called GT12, now it's called the WORX. I'm so pumped!

Carol Roy

I have enjoyed the groups fitness classes very much. The instructors are well informed and professional. My personal trainer, Frank is amazing. He pushes me, but also realizes when my body just can't do anymore.

Andre Montenegro

The company sold me a membership 23 hours before they decided to close the gym. ( They promised that they would not be closed!) After some months closed, the company declared bankruptcy and was acquired by FitnessWorld. The strange part of this process was that the new company kept the former CEO, but they did not honor their contacts, and worse, the new entity charged me again this week! I went to the club in Nanaimo to understand what was going on and spoke with the General Manager, who was very polite and calm. However, he did not want to help, and he was crystal clear in that part. Although he had the power to empathize with my complaints and refund my money or the period that I had paid, he said he "prefers not to do so, and stick with the policy of not refunding any customer." Therefore, be advised that if you buy a membership with this company, you might end up like me - paying and not being able to use it! We are voicelessly dealing with a company that uses its power position to take advantage of and to bullying its customers.

Alex Ashton

Best gym in Nanaimo! So many features you can't find anywhere else. Hands down the fitness facility to join in the area. Angel and Shandra are a couple of the top PT's for this location and make your workout enjoyable. I highly recommend checking it out and expanding your knowledge being at the gym with the PT's.

Mateo Delguidice

I have been a member of this gym since 2001. This is an excellent facility that has quality equipment, most of which has been updated. This facility has many services including personal training, various specialized classes, a child care facility, & a female only workout area. There is also a shake bar where you can purchase meals or various workout drinks, On the down side this facility is what I would consider small and going at peak hours makes the experience less pleasant. Parking is also an issue since the gym is at or near capacity most times. However in fairness there always seems to be enough overflow parking so you are not left without a place to park your vehicle. As for membership pricing, I can't really speak to that since my membership is locked in at a grandfathered rate. I do believe though that the new rates are not really competitive with Club 16 or Anytime Fitness. On the flip side though this chain has many more locations then it's competitors so it could be a better option for those who don't always train at one location.

Teegan fowler

Very nice gym, love the hydro massage for relaxing and great cardio selection. Women only area is a great feature. Emma at the front desk was super helpful and kind. So happy I joined!

hadis hamini

My favorite gym among other fitness world gym. Staff are pretty polite and respectful. Keep it up????????????

jackie

I havent been to the gym for about 5 years and finally decided to join this past weekend . I chose Fitness World Lougheed mall location as it is very close to my home and the join fee and monthly rate is very reasonable. Zoe the young woman who was working the day i joined explained everything to me about the facility and took the time even though she was busy training a new staff to make sure she answered all my questions and was more friendly and professional then I could have expected. There is plenty of cardio equiptment and machines and free weights for everyone . The bathrooms are very clean with several showers and changerooms . They have free Wifi and plenty of televisons .The hydromasage chairs are worth the extra few dollars a mnth included in your membership . I was super happy to be there working out and feeling good again ! Thanks again Zoe for a great experience you made it so easy :)

Tiffany Stanghon

Have asked to cancel my membership due to COVID and not being the company I initially send up with. I have sent numerous e-mails (nobody replys), I have talked with the staff at Fitness world and they just tell me to send another e-mail. I continue to be charged with no way of stopping it. Also, they have been charging my visa which seems like every other day. Upwards of $80 in the last moth alone.

Julia Xiao

When I asked why they keep charging me even after my request not to renew my annual contract, the girl at lougheed location accused me "rude" for raising voice, while her voice was higher than mine. I signed 12 month contract, and got robbed extra month and been accused "rude" by a rude employee.

Peter Kien Pham

Was visiting in the area and needed a gym to go to. Fitness world definitely surprised me! The staff was super supportive, especially Harsh Thind! He saw me deadlifting and walked over to help me on form. Then stuck around to give me some pro tips! Result? I pulled 10 pounds more, than I thought I could! I recommend giving this gym a shot! It is awesome!

Jas Bhachu

It's a good gym, very spacious and the classroom is great to utilize a skipping rope in.

Ashley Stathis

David Noda is the best! For a good, patient PT, go to that guy.

Devin Greene

Great staff, very welcoming environment. However, there are not enough squat racks. Not a good place for anyone who is focused on the three major compound lifts.

Kathryn Roberts

. I am shocked and disappointed with fitness World. I have been a member of fitness World since 2011. In April 2020, I heard that Fitness World had gone bankrupt , so I was really surprised that at the end of September I had a withdrawal from the Fitness World on my Visa account. Initially I was really happy because I’ve been in a serious accident I was finally able to think about going back to the gym to continue my two-year rehabilitation.Then I saw a second withdrawl and then a third withdrawl for a total over $150. I have not had any advance notice from Fitness World to say that they had started up again What makes matters worse is when you look online and see what the total amount for a monthly rate is it’s only $19.99 however they were charging me $51 a month. I am disgusted with the way this company has dealt with long term members. When I went to a Fitness World to inquire about what was happening a very young employee at the desk was there to address my concerns. I asked her if I could have a reimbursement for the fees taken from my account and she said” no that wasn’t possible that I would’ve had to have canceled my membership in August” although I have not received any notice that fitness world has been bought by another company or was back in business. I cancelled my membership but in order to do that I had to sign a document that said they could withdraw more money for the next 30 days.I also told her I had emailed the company and asked, if they would respond to my emails. She said no they wouldn’t. As far as I understand it these business practices are illegal and I am shocked that Fitness World has been allowed to do this. If Fitness World had treated me fairly, notified me that the company was back in business, change my fees to reflect the current fees, I would’ve been more than happy to stay a member and continue to pay my monthly fees. However because of the way they have treated me I will never have anything to do with this company again and I will tell everyone not sign up with this company.

Kunsra Breckterfield

Great gym . But the kind staff is what makes it better . Great assorted classes and programs for all ages at every level . Daycare available & free WiFi .

Kade Dayton

Weights might be a little light 6 plates on squat

Kenny Lee

The gym with best value :)

Stefany Reyes Rosas

I had a bad experience today with a lady in the front desk. I asked her help to sign up for a class and she rolled her eyes at me. She told me I could do it through the app and I told her the app wasn't working... I even show her my phone. She clearly didn't want to listen to me. I could see she was annoyed by me. I thought people in the front desk were there to help customers. So disappointed do better fitness world

Kristin Robinson

I’m sitting here at 7:27am on a Sunday morning waiting for a staff member to open the doors for a 7:00am open time, been sitting waiting 30 mins now and no one has shown up yet as if the hours of operation aren’t bad enough....my pre workout has kicked in while I’m sitting here. I drive a distance to come here and have to work today so I’m thoroughly unimpressed this morning and will be cancelling my membership today.

Sriram Daram

Great place for a workout with many cardio machines, locker facilities & good quality equipments. Sonia Lagare is my personal trainer and I appreciate her knowledge in fitness which enabled me improve and enjoy my workouts. Thanks Sonia & Fitness World for tailoring my workouts and keeping me Fit!!

Jenny McKenzie

Was looking to join a new gym so decided to check this place out. One of the girls there walked me through the place....she was really nice and answered all my questions. They even offer person training! Looking forward to starting my workouts here

Public Trustee

The hidden and deceptive $60 Improvement fee for new Members is ridiculous.

Rick Mayes

Clean, awesome equipment and a smiling staff!

Juan Dsus

I got charged $95 dollars in total after my cancellation..... Idk why I have to pay maintenance fees and also they took over 10 days to proceed cancellation. Dont sign a contract with them because they have so many crazy hidden fees in the contract unless you read the whole pages and understood everything.

abbie vomacka

This Fitness World has the most amazing staff and environment ever! Great Place to go if you are new to going to the gym and or a gym rat! i would highly reccomend!

Mankiran Kaur

Great Gym! Not too busy in the morning when I go. Clean and friendly staff.

Sean John

Glad we joined. Uplifting vibe and great equipment.

Magnificent Fitness

I have been going to this location for close to a year now, it was not an issue in the winter, but once summer came with high temperatures they unfortunately kept the air conditioning off, we have recorded temperatures in the 30s at this location which is really messed up when you are training, we have complained a bunch of times but nothing has been done

Drew Ross

Record them when they tell you the price and review the paperwork with a lawyer before signing so they don't charge you the monthly rate weekly. Shamefully taking advantage and misleading customers, then ignoring the issue hoping it will go away. Horrible management.

Daley tuscha

The final chain gym to close down for the pandemic. They say they’re “cleaning every hour”. No they aren’t, because my workouts are usually 2.5 hours long and I literally witness maybe 1 cleaning, sometimes none in that time. It’s also been dirty with the same stains and marks from the day before. You need to stop being irresponsible, this is unfair to your members and staff. Close down for the pandemic.

Shina Likasa

I love chelsey

Ashley Gosal

Recently hopped on board with fitness world a few months back, but I want to acknowledge the overall well rounded staff you guys having working in each location, specifically the Langley location. The manager Nicole, and her staff made me feel right at home transitioning into a new location and I genuinely enjoy going to the gym for my sessions now! Thank you!!!

Denek Znaly

Fitness World has very good equipment that is new and has nice features. The gym has good setup and variety of machines. Personal trainers are professionals that have good understanding of various workouts and are good at helping meet my needs.

Eric Landry

I started coming to this gym about 6 months ago and I absolutely love it. It's got all the equipment you could need and more. I started personal training with Tony recently. His knowledge and commitment to the client is unlike anything I've seen from any of my previous trainers. I would highly recommend this gym, and even more so recommend training with Tony!

Angie A

I am a new member and although I found a teeny bit of pressure to sign up and get personal training package, I think this gym is great and happy I did . The front staff are friendly, the gym is clean with good equipment , there are alot of classes plus a TRX area. Yoga as well though it is not in a quiet separate room so it's noisey. The reviews about the trainers are simply not true. I did not sign up for any PT but I have still gotten really great help from them and they are all awesome and friendly. Personal favorites are Mike , John and Olivia. Super nice and very knowledgeable and very caring . They really want to help not just get your business. They work on commission so you can't blame them for trying to get business ! There is always someone unhappy about something. I wouldn't listen to bad reviews. Just go get a week pass and try it.

Farbod Feizi

While having a busy work schedule, I needed a trainer with set schedules and stats to help me get back into a healthy shape. I was assigned to a trainer, I started on a schedule, saw progress and all the sudden, I showed up to the on the second appointment of my second package and was told that he had been let go. They were unable to hire a single trainer to replace him for close to two months. Im unable get my money back even though I hired a trainer for a specific period or even transfer the sessions to someone else as I will no longer be close to fitness world after my move. It would be fair to assume that most people have access to the internet and can receive top online training sessions for free in most cases. However, some of us pay top dollar for a PT fjust because ofthe reliability and the reinforcement to get our selves back to gym and into a healthier lifestyle. When I brought these issues up with the GM, to try to get a refund or at-least transfer my sessions to someone else, I was told that "you didn't sign up with an individual and agreed to a terms with a company". After respectfully asking for telephone number of a the head office; I was told that; "we unfortunately don't give numbers away". However, they were kind enough to provide me with an email address for general inquires. I'm not too concerned about the money at this point, I just hope this helps someone whose putting in the effort and is looking into getting a reliable personal trainer at this gym.

Wayne Worobec

My gym for many years. The leadership and trainers create a terrific enviroment for improved health and fitness. We are not all body builders and the gym has regular people from all walks of life. I love it!

James Antony

Good place to start working out. Good selection of equipments

dave sidhu

The biggest Steve nash in the valley with two Olympic squat racks

mikaela genio

After not working out in the gym for a year due to covid, I was looking for a personal trainer to get back on track with my fitness goals. I wanted to gain back confidence in knowing the correct form and learn new workouts that focus on specific parts of my body. I found Chelsey Hupe! Who was super helpful, kind and respectful. Aside from what I wanted to learn, she taught me new ways to build my core strength and other stretching techniques. I had a great time learning from her! She kept me motivated every session! Highly recommend her for any fitness goals you want to achieve, from losing weight to building strength. She also recommends great apps to keep track of your health goals!

Curtis Hansen

Excellent range of equipment. However, they are starting to slide on cleanliness.

Suraj Khera

Little crowded on floor. Lots of machine. Run a lot better than golds.

Kyla Baber

Treat their members horribly.

Nadeem Ali

great costumer service

Ibrahima Cisse

Love the gym, super clean, friendly people around and all around great vibes. Also been able to learn alot from the people at this gym as well!

B L

Nice facility and friendly staff.

AATISH PATHANIA

I don’t want to give you a single star even.They guys are charging money however their branch is already closed.

Kendra Wong

I like the openness of this gym. The variety of classes is, for the most part, sufficient. I am a long time member but still bitter about the way I was signed up at the Kingsway location, which is the reason for the 3 star review. When I first signed up, I arrived 15 minutes before a scheduled class, thinking I could just sign up for a 7 day free trial, and take a class to see what it was like. I guess I should have known that they would want to pressure me into and membership immediately, claiming they would waive my $150 signing fee if I signed up now, but if I decided to sign up later they would make me pay this fee. I didn't like this ultimatum, so I spent over an hour confirming all of the fees, etc. At the end as my pen was hovering over the signature line, they suddenly asked me to confirm that I have been informed about a random annual $50 "club enhancement fee", which was definitely not discussed with me (after all, we had just spent at least an hour discussing fees) until that very moment. I did point out that no one had discussed this with me, and it went back and forth for a few moments with me saying, "No you didn't," and them saying, "Yes I did." I think I was just mentally exhausted at that point, so I still signed up. I would never recommend SN Clubs to anyone, though, because I think the devious tactics they use to strong arm potential clients are wrong.

Julia Goodwin

This place is horrible in terms of scamming you with contracts. They charged my card before I even agreed to anything and before I signed anything. They did not tell me how to cancel or provide a copy of my contract, and then when I asked to cancel they told me it was too late, I'd missed the window. I had to go to get a doctors note and fight with head office for weeks until I was allowed a PARTIAL refund, despite having called numerous times to ask to speak to someone to cancel. The person from head office accused me of lying and actually yelled at me on the phone at one point. That person was always conveniently 'busy'. Horrific. Cancelled my membership and will NEVER go back.

Narith P (miniyellowninja)

Great place to work out

Matty G (HoodedBasher62)

Great place to be to start working on yourself, such a clean gym and equipment aren't worn too badly, I really like how Emma decorates the place making the gym feel more welcoming and fun:)

Helen Pham

Very welcoming environment. The best staff!!!!

Robert Grant

Used to be a good gym. Now it seems that their sole focus is on draining money from patrons. Not sure what for or where that money is going towards. The bathrooms have been busted for well over six months. No hot water in the main sink and hardly ever replace towels. I've been going to this gym for 13 years and I still pay 30 bucks a month. Ya, no thanks, I'll be taking my business elsewhere.

james vandaelle

Joel is a great trainer and I have learned so much from him! I want to keep him till I reach my goal and into the future! He's smart, he knows exactly what people want and need and can help anyone no matter level of fitness they are at!

Elese Katerberg

I have been going to fitness world for quite some time. Really enjoy the staff and all the options in the gym My trainer Jacob has been amazing Working on reaching my goals

Rylee Edwards

Decent gym, good staff.

Quinn Cuthbert

Great time pumping iron here! James is a beast of a man ????????????

Meighen Pollard

Lots of equipment, especially free weights, but would be nice to have more inclined and flat benches. Never seems to be any open.

Taimur Habib

Getting crowded past pandemic

Lucia Z

My experience at this location has been fantastic! The staff are so welcoming with great energy every time I come in! You can tell that the management here is very professional!

Baby Moose

Average gym with room for improvement I travel a lot and have an opportunity to see what other facilities are like and it was an eye opener. Parking is a challenge but it’s all supply and demand, peak times are an issue but overall it’s ok. One reco would be to have staff parking so that the valuable spots are not occupied all day. Equipment; recent upgrades are keeping pace and I like the fact they keep changing. Staff; mainly friendly and caring but they need to lead by example... replacing weights to their homes, organizing the area that they are at, not all standing at the booth, ect Care; this place needs to be more attentive. I have seen one staff member walk around the gym and pick up weights, bands ect and place them back. I repeat only one member. After visiting other gyms I realized this should be the norm not an exception. If the staff take of the place the members will follow. At the same time they can be building relations and selling more. Win win 101 Sometimes we need to take ourselves out to so see what good looks like and better understand where we stand. SNFW LGY does something’s really well, however still afraid to improve. Hoping that feedback drives improvement and growth.

George Jacob

Awesome and safe gym

Ashley Fontaine

Too crowded of a gym for me.

DanceOn8 Dance & Fitness

Excellent facility. My favourite instructor is Abgi! Take her class! Kenny is a great manager!

La Vitta E Bella

So sad to say Good bye. 20 years when we become members rates and services were much better. Rates went up. Originally you start with higher rates and after loyal membership should get discounts. I know personally some people that pay only $99.00 per year at their location. Service and equipment downhill. Hours much shorter.

Derek

November 8 posted a “masks required” rule but the staff refuse to enforce it. COVIDiots working out all over the gym with no regard for personal space. Spoke to front desk and social media people and no changes.

Anna Skrivanou

Stay away from this gym. I signed up for month to month membership and after I cancelled my membership they kept collecting payments biweekly and put on hold of my funds that was not authorized.Every time I called to complain they went ahead and collected the money on hold and it wasn't even on the correct dateline . They did it 3 times already . it's getting Ridiculous. Now that I am trying to get the money back I am getting voicemails and diverted responces. They blame their billing system. This place is a scam.

Trevor Howell

This not the same business moto as Steve Nash... nothing but horror stories... nothing against the staff that work here

Andrew Gao

Awesome staff and great assortment of equipment. Booked a training session with Tony and he showed me muscles I never knew I had. He was super knowledgeable and showed me problems with my form and how to lift better in order to avoid injuries down the line. Still recovering but can't wait to go again. Highly recommended :)!!

Liam Sullivan

Horrible staff. Horribly busy. AWFUL management.

G'Klorgho Vrag

Decent, clean gym which could use some more equipment. The gym needs some more squat racks, bench and incline racks along with a hammer curl bar. Another set of cables would also be nice and the gym should be open for 24 hours at least from Monday to Friday. The parking lot is small but there is plenty of parking at superstore which is a 2 minute walk from the gym. Most of the staff I have encountered here are friendly and seem to be happy.

Dhari Patel

My friend signed up with fitness world in September. When they signed up, they also signed up for a trainer. They were told that it’ll be $175 a month (including the trainer.) My friend recently figured out that fitness world has been taking out that amount on a weekly basis, not including the gym fee. They signed a contract and were misguided to sign $2150 personal training contract. My friend has lost close to $700 already because it wasn’t explained to them that it will be on a weekly basis. When they communicated this to fitness world, they just told them that it’s not their problem and they refuse to help. My friend has been trying to reach the regional manager but we cannot find any contact for them. The general manager wasn’t taking any time to talk about this issue. My friend has emailed 4 different managers at the lougheed location multiple times since October. The general manager at the location resigned so their case has been tossing around to different managers and no one is helping at all. They barely have any rent money left as they’re an international student here.

Douglas T Mtatabikwa

Amazing gym. Top tier gym.

Nikki Larsen

Rating could be better if the equipment worked there always a few machines broken.

Tyler Van Buren

Staff is always great, never had a bad experience at the lougheed location.

Ryley Tremblay

Horrible place. Takes about 30 minutes to find parking or more. I was on month to month and I canceled and they still charged me maintenance fees and payments after I canceled 2 weeks later they still are taking payments out says they need 30 days notice. Went in for a free training session and was charged 100 bucks had to fight to get it back. Don't waste your time with this gym.

Megan Henry

Hands down, best personal trainer, Jacob Stebbings! Jacob knows exactly how the body mechanics work and is 100% focused on your own personal fitness needs. He will push you to do your absolute best and will be your biggest motivator when you need it. His rehabilitation focus has been an absolute game-changer for me personally. Five stars doesn’t cut it, Jacob is 10 ⭐️

kol sayer

Good place to work out. Machines are well kept by employees

Aye Chay

5 Star Experience- From the moment I entered the gym, I was instantly impressed with the friendly & sincere greeting we received. The General Manager Harsh extended us a warm welcome and made the entire process easy and simple. Harsh and his team made the process of joining a gym more comfortable and professional. Harsh will definitely be my "go to" guy in the future & I will be certainly recommending his services to family & friends looking for a great gym to join. It's true... the people make the difference, and the staff at Langley Fitness world made this by far the best experience.

Universoul Strength

Fitness world has been a great gym to come in and lift, its great to be able to just chalk up and clean at the cages. To me this sets this gym apart from everywhere elts that dose not let you do any of the Olympic lifts.

Tyler Vucuk

if there's a dude at the front desk, come back another time. They are literally worse than useless and have the equivalent iq of a sea sponge. That is until they try to sell you something and all of the sudden they're super engaged and talkative. A girl eventually helped me and sorted my problems out, but oh man besides the manager vlade the guys here are all useless, train your male employees to actually do their job instead of asking people to come back another time.

KARMA

Stay away from this gym; cancellation run around nightmare; great gym but the standard policies and contract are a headache Don't be fooled with the low monthly price (hidden fees include $39.99 yearly fees and additional $39.99 quarterly fees) READ THE FINEPRINT BEFORE YOU SIGN A CONTRACT And when you cancel, they will milk your credit card/bank for an additional 30 days until finally ending this one sided relationship There are better gyms in Nanaimo so please do shop around before you step foot in this place No wonder they went bankrupt earlier this year as "Steve Nash Fitness" and they rebranded to "Fitness World" to keep milking the uninformed

Graham Romanovsky

Great equipment, friendly staff!

Dave P

Not good at sticking with appointments scheduled for 6 am.

Jay Crouch

I don't really care about this gym, but the Zumba instructor whose name is Andi or Andiswa is the most amazing Zumba instructor ever! She can move it!

Jacob Stebbings

As someone who goes to the gym regularly, I can confidently say that this one is by far the best in Langley. They're equipment is plenty, rarely wait for anything. Every morning their manager (Harsh) is out and about greeting each member making sure their needs are met. Incredible service!!

Robert R

Excellent gym, its not very busy ever and they have all the equipment you could ever need. The classes are great, I know there is some women upset about them getting rid of the female only section but if you're a man or okay with working out with men then its a great gym. Also Rhys is the man!

ALL SIE

Great place, friendly staff!

Kent L.

Great environment, very clean and comfortable. Staff at FW was very helpful and was able to provide all the information I need while working with the fitness machines!

Caley A Watson

They are thief's, I did not sign up for fitness world I signed up and signed a contract for Steve Nash. With no communication they opened as Fitness world and started withdrawing money from my bank account. I did not approve of this. I have been in contact with management for over a month now and they take weeks to get back to you. I will be contacting the BBB.

kyla kinna

Harsh has been extremely helpful with an issue i was having with my membership. He went above and beyond to ensure my issue gets resolved. He is very well spoken and friendly, making the entire situation that much easier. The equipment is great and it’s a large facility so if you can easily find a quiet section to work out in if preferred. Only thing i wish they had would be a hip thrust machine or hip thrust set up! That would make this gym even better than it is. Thank you Harsh!:)

Roneel Prasad

Hours not the same as listed on the website and here vs what is written on the door

Gagandeep Kaur

Lack of open communication. Zero customer care skills you guys need to work on to be clear with your customers!

Ben Catalano

I have been a member since 1981 and have been through 2 previous ownerships. I’ve stayed because they consistently provide a great place to train. They have always attracted high quality trainers and staff that make it a fun environment to be in. I had the opportunity recently to be trained by Chelsey who really knows her stuff! I would recommend her to newbies as well as experienced athletes looking to improve their training technique and level of fitness. Keep up the good work!

Chase Murphy

A nice gym for all builds of people.

Aman Thind

I have been going to the gym on and off for the last four to five years and I've been doing the same routine since I started. Recently I decided to book a personal training session with Tony because I was looking to expand my workout exercises and see why I have been plateued at my current strength. Tony asked me about all of my routines and identified areas in which I can improve the workouts before we started our session. In the training session, Tony pushed me to limits I did not know I had because he was able to see I was not working at my being my best self at the gym. I haven't felt as fulfilled doing a workout as I did with one session with him and I learned enough new information and exercises to help "restart" myself at the gym. He is incredibly knowledgeable and curates the training sessions to your specific needs as opposed to doing generic workouts. I would recommend him to anyone that wants to give personal training a chance as he will show the value of it!

Jay Why

One of the better Fitness World that I go to. I'm usually there early mornings so it isn't too busy. Staff is always friendly and it's fairly large with lots of equipment. The only downside is the men's change room. There hasn't been hot water in the main sink for over 3 months now, and the showers look filthy. Also, the toilet in the handicap stall, more often than not, is plugged up

Accalia Angus

I haven't been to the gym in a few years, basically since high school. I had a shoulder injury shortly after that really affected my mobility. I decided to get back in the gym after feeling like I really needed to do something to fix my shoulder as well as make me feel confident and strong again. I bought 2 sessions of personal training (they also added a 3rd for free!!!) to work on my form to make sure I'm not further injuring myself and I got Chelsey as my trainer! She walked me through every exercise and put a routine together to strengthen my shoulder as well as cater to my other goals as well. After 3 weeks of training, my pain in my shoulder has cut in half and I feel happier and healthier!! My posture has improved as well! I recommend anyone that is looking for pain-free workouts to book with Chelsey! She's super dope, outgoing and made me feel really comfortable!

noxtramas dacovany

Great workout spot for 15$ a month and full access you can't go wrong ask for jamie tell him brian sent you !

Sofia Cardenas

I loved this location. The staff is very friendly and the trainers are very professional. They really care about their clients and also, Chelsey took me through an assessment which was great for me to know how she could help me achieve my goals.

Dionne Pederson

Good, clean equipment

ashton pudsey

Extremely disappointed in management's decision's to get rid of the fitness world Langley location's women's only section, especially because they never said anything about getting rid of it. Many women do not feel comfortable working out around males, that's why it was good to have a women's only section. Not willing to pay for a membership any longer while being made uncomfortable in the now even more male dominated areas. No thanks, cancelled my membership today!! I'll be going else where :)

Josh Gdela

I was told i can cancel through email. Tried to cancel through email with no response for over a month. Keep getting charged. I never agreed to a new company to charge my card. I even canceled Nash when covid hit.

Eesa Insan

Best local Boxing class @ worx with Kyle Slavik @ langley FitnessWorld

Ryan Cove (Professor Harbinger)

You couldn't pay me to go back here. Their bills is positively predatory.

Mark Joseph

Great gym with friendly staff. I found every exercise machine I needed as well as a good set of cable machines, free weights and an upstairs for body weight exercises. Overall, excellent gym with lots of space.

Matthew Boudot

Lovely phone experience. Will have too check this place out sometime inperson.

Юля Казимирів

Really good gym

Pat Schwalm

New equipment. Nice staff. Could play better music. Parking is horrendous.

Griffin Boutilier

My personal trainer Kyle has helped me so much to reach my goals even when I broke my finger he helped create workout plans around that, the hours are very flexible and I have nothing but good things to say about this place, great equipment, knowledgeable and friendly staff and fair prices, I will definitely be renewing my membership here.

Emily

Scam.

Still Good *pbbt*

I LOVE LOVE this gym!!!! GT12 is my favourite workout and the staff and trainers are incredible! This is a warm place with no judgement ever. Everyone is always encouraging and proud when you succeed!

Steve Mclatchy

Cancelled my membership mid June then got charged for “annual gym upgrade fee” of ~$65.... never had anything upgraded in the 2+years I’ve been here lol. Paying for non existent upgrades to a gym I cancelled my membership to... doesn’t make sense. Also lack of parking and threat of being towed for parking in certain areas by Steve Nash and surrounding businesses

Empire Royale

Very professional, friendly and knowledgeable staff. Gym is also very clean.

Danika Geddes

Great lighting, friendly staff.. really enjoying this gym!

rajinder gill

Good fully equipped gym but I wanna redeem my points to buy something and they was always said , sorry items out of stock

James Burnett

It has a great variety of equipment and is clean but is quite crowded at times and equipment is a little close together too. All in all its a pretty good gym.

Martini

definitely the best gym in Nanaimo hands down! tons of equipment, nice lighting, and great atmosphere!

Carl

Workout area is good. Not recommending if you plan to take a shower, the washroom is not clean.

Naythan Lange

Terrible and uncoordinated staff. Had an issue with ongoing payment and staff had only informed me after I was THREE months behind after my first enrolment. Tried to call to resolve the issue but no manager was willing to help explain why staff never waved me down after the first 2 weeks. Do not go here.

Ifeyinwa Ateiza-Maji

Heaven for fitness....

J. G.

Its alright. Too crammed for me,and don't see anyone cleaning the equipment after use. Does have a couple heavy bags to kickbox

Nika Townsend

For the last seven months, I have made many attempts to cancel my membership by calling and emailing the head office. Yesterday I was charged again for a membership fee that was supposed to be cancelled. If you do get a call or email back, they will first question your decision to cancel, then send you an email again asking if you’re sure, and then charge you the monthly fee anyways. Seems impossible to get out of the membership.

cristina capitanio

I recently started working with one of the Personal Trainers (Chelsey) at Fitness World Lougheed. Immediately, I recognized the quality of training this club has to offer. Chelsey has provided me with a training plan tailored to my specific goals, and the Fitness World personal training app has been great in supplementing my progress so far. With each session, Chelsey has been amazing at providing cues for improving my lifting, in addition to providing any progressions or regressions when needed. In addition to being able to work one on one with a personal trainer, programming and many other features are included in a mobile app. The app can connect to many features such as smart watches, myfitnesspal, and more to keep track of progress outside of the gym when I am not with my trainer. This is something I quite enjoy as the app keeps me accountable for my goals, and keeps me on top of both my programming and my wellbeing. That being said, I learn so much with each session, and I am looking forward to continuing to train with Chelsey at Fitness World Lougheed.

Ikaria John

100000% recommend Joel Klassen as a personal trainer! He’s personable, knowledgeable and can work with any fitness level. I’ve learned so much from him in only a couple of sessions as a personal trainer myself. There’s no limit to what you can learn and the way your body can move and Joel definitely proves that! So for that extra push, motivation or whatever it is that you’re missing… Joel is THE guy!

Juliana Vallee

The manager, staff and trainers are amazing and super friendly. Super clean facility! Super easy to find parking.

Daniel Khatkar

Great place to workout. Friendly staff and great equipment. Nothing more you can ask for for a stress-free workout.

James Chu

The best gym - handsdown. Atmosphere is super friendly and amazing. Staff is awesome, trainers are always helping and membership reps always saying hi. Recommend this gym.

Gary B

Excellent equipment, good staff. Been a member for 6 years now on/off. I have seen this gym evolve into what it is now and it has been a great improvement. I would like to see the hours return to 24hrs/day mon-fri and late night sat/sun. Those of us who work shift work can't make it to the gym in time on weekends. Also with the local compitition around increasing I think it's time. (Ie 24hr, cheap gyms)

K L.

This location not only makes me willing keep coming back to workout but also has been offering me a good experience of the personal training. I personally prefer this location because of the good experience of communication between the staffs and the transparency of its business, and for me, transparency and honesty are big deals in business. I neither had any personal trainer before nor changed/improved my diet, but I started my very first personal training program on December 2020. After three weeks in the program, my diet and workout have been improved thanks to my trainer's tailored workout program and nutrition plan. Personally, I have decided to continue with the personal training program in this particular location because the philosophy of the program itself and the dedication of my trainer help me build a better physique and better diet.

Linda Border

Yes, the good old ‘gym enhancement fee’. Was completely blindsided by this. I joined with my 2 children and was charged this fee x3. That was a hard pill to swallow, especially since no one mentioned it beforehand.

Aman

Just wanted to join a different gym. Spoke to a rep on the phone who was nice enough so I came down to take a look around the gym. However, upon arrival I was met with the most bitter and unpleasant receptionist who was incredibly rude and hostile right off bat. My first inquiry about the hours of operation was immediately met with a response to check the website. I tried to remain patient as I didn't want to judge the entire staffing team over 1 persons rude comments, but I was unable to even get through to see the the gym (which I'll give benefit of doubt to the gym as I assume they want to keep it as clean and spaced out as possible due to Covid) but didnt hear it from the receptionist. After a bit of frustration, I asked if I could get a temporary pass to try the gym. The receptionist responded by saying that if I was so concerned with the hours of operation why would I want a pass? At this point I had enough with this gym as it was a waste of my time and being polite got me nowhere. I left and went to the Goodlife Fitness down the road who had much friendlier staff and got my temporary pass after a much more pleasant conversation. If all works out I might just sign with Good Life instead. Who would have thought that Steve Nash is doing so well that certain receptionists can afford to bc rude to potential new members?

Dawson H

I recently started personal training with Tony. He's a great addition to have by your side during your workouts. After a month of training i feel much more confident in and around the gym. He’s committed to guide you in achieving your goals. I would highly recommend tony to anyone wanting a dedicated trainer to help push you to your limits.

O A

great place, good customer service.

Annabelle

Overall a good gym. I really like the equipment and there's lots of space to workout. The reason my rating is 2 instead of 5 stars is because the parking lot is way too small for the gyms' capacity and I noticed that the personal trainers are really pushy. Another con of this gym is the facilities. The washrooms are always broken and in disrepair. Really disappointing for a commercial gym to not upgrade their broken toilets. Aside from these things, I really do like this gym. I just wish they would take the $50/ year "maintenance fee" and actually use it.

Claire Bradshaw

I have been attending the Nanaimo Fitness World location for about a year and training under the direction of Personal Trainer Andrea Biener. Andrea is terrific to work with. She personalized my training program to meet my fitness objectives, makes sure I use the proper form in the exercises and that I progress safely. I look forward to my training sessions each week and appreciate her professionalism and expertise. I feel I have made really good progress in my fitness level and general well-being.

kevin robles

Great location! Had all the equipment I was looking for. I was trained by Tony and he showed me some excellent chest and shoulder exercises!! Got a good pump

Liz Liao

Trained in fitness world for couple of months with great experiences and David is an amazing trainer. If you are looking out for some customize training he’s your man.

Liv

I just recently joined fitness world and I love it. The facility is so nice, very clean and the staff are so welcoming! I definitely recommend coming here!

Simina Mattoo

I've tried a few gyms and have to say that this Fitness World has been my favorite by far. The staff and trainers are extremely knowledgeable, passionate and dedicated. They do an excellent job of keeping their equipment sanitized as well. Highly recommended!

Tom Wheatcroft

Too many drug dealers and ex cons. I can't get through a set without some guy offering to buy my chicken.

Ajay

I’ve had nothing but good experience so far at Fitness World and I can’t wait to continue working out there. It’s all thanks to tony and his coaching that I know will get me where I want to be

Jai Brunt

I've been working with one of their trainers Jacob. He's super understanding of my personal challenges and always finds great work arounds. Super friendly staff and clean facility. Looking forward to accomplishing my future goals with Jacob he's the greatest!

Kurt Barlow

Place is very low end... upkeep is pathetic... broken equipment, bent bars, weights never put away... spend your money elsewhere... 1.5 out of 5 at the most.

Mina Abdelsayed

They went bankrupt, re-opened under a different name and different owners and started charging my card right away!!! The funny thing is that I'm not even a member anymore!

Tammy Monroe

My partner and I had such a great experience here today I had to share. I have attended the gym previously and I can resonate with previous negative reviews from months ago under old management. HOWEVER- the staff really is doing their best given the current condition of the pandemic, and ever changing regulations. The new General Manager, Theo, is an absolute delight and was very patient with all my questions and concerns. I cannot recommend this facility enough!

Meaghan Brown

best gym in Nanaimo <3

Axel Lanciotti

Hi there guys. I'm surprised that the sport center does not support a healthier lifestyle, like I can't go there in my bike because there are not loops to lock it safely. Is summer and weather makes easier to act on reducing my carbon foot print, so I'm driving as little as possible, and walking or riding my bike everywhere... especially to the gym.

Chris Erickson

The Lougheed gym is a great place to work out. Sadly the front counter staff and management are quite useless and unprofessional. If you go, just know that it's a free for all and although they post rules for everyone's health and safety, they don't make any attempt to enforce them and their front counter staff will even confirm that to you if you ask them. When masks were required, the staff wouldn't make any effort about ensuring that a safe space for all their clients was being provided by enforcing the rules around masks. Claims that they enforce the rules are just laughable. For the best experience, I highly advise avoiding all interactions with the front counter staff and management, even if they attempt to speak to you. Just ignore them and go about your business as they won't do anything because they are too afraid to. Follow this advice and your experience should be good. Good gym; useless and unprofessional staff

Manuel Murillo

Well equipped, clean, nice atmosphere, staff if helpful.

Jason Meng

I've always hated personal trainers as they can be overbearing and not empathetic to my situation but ever since I started training with Ezekiel my fitness journey has been so much easier because he is such an amazing communicator and an absolute wealth of knowledge without the pressuring I feared. I look forward to going to the gym now and highly recommend him as a trainer ????

Cruz Velasquez

This gym is superb. The staff are all extremely friendly and are very easy to approach for assistance, and the gym is well cleaned by members and staff with wipes that are always available in every section of the gym. In regards to staff, I was most pleased with Chelsey. She takes the time to get to know members of the gym with tons of TLC to those she trains (my partner trained with her and absolutely loved her) and makes sure everyone is following health protocols including wearing masks properly. If there was a lifting platform and a turf field for sled push that would be an amazing addition to the gym...oh and a trap bar too.

Jesse Schule

Fitness World in Nanaimo is demanding that I come in person to cancel my membership. The reason I have to cancel my membership is because I can not enter the establishment without a vax passport, but apparently they make an exception when you come in to cancel. I told them this was nonsense, and inconvenient for me. If this had anything to do with a virus, why would they want me to go there in person. BTW the manager was extremely rude and condescending.

Shandra-Rick Mayes

Great gym with awesome members and staff <3

Kenneth Andersen

i originally signed up for a basic membership and was offered a free personal training session, they offered me good rates for training regularly. i'm currently training with jacob and it has paid off so much in the last two months! love this gym!!

Jay Shaw

Good equipment selection. Pretty much has everything for any style of training.

Sarah Vincent

Clean, bright, cool, loads of equipment. Have never seen it busy.

Jagraj Dhillon

I’ve trained with Sonya Lagare for 10 months, and I have become a-lot better at regular fitness thanks to her guidance! I used to suffer from knee pain and low energy levels when exercising. After training with Sonya, I have drastically improve my form and lost 7% body fat, built 7 lbs in muscle, and I now don’t have knee pain anymore. She is very kind and helpful during every session, which helped me look forward to every workout.

Mike Skoropad

I recently cancelled my Membership at the Nanaimo Fitness World on April 29 2021. When doing so, I was not told (by an employee who's no longer working there) that I would also have to pay for the next month. I came in today to discuss the recent payments completed on my card from June 2021. Next, I was told there was a 30 day process time so that's why I had to pay for the next month as well. So, April 29 to May 29 is 30 days so my cancelation should of gone through. However, my girlfriend was was under my account as well and she handed her cancelation notice on May 7th 2021. Thus, I would have to pay for the month of June FOR HER and NOT ME. I was told to speak to the manager to discuss a refund, and I will. I understand that my girlfriend did not give her paperwork back at the same time as me so I would pay for her payment for the month of June for HER 30 day cancelation time. We paid $24.35 each for our memberships and two payments came out June 11 and June 25. So, what I don't understand is why I should be paying another $24.35 OUT of MY 30 day cancelation time. This place is a great gym, probably the best gym in Nanaimo. But, I wish I had gotten better communication in their cancelation process and how my partner affects the payments when she's under my account. She dropped off her paperwork when it worked best for her schedule. Just seems kind of slimy how it works. So for anyone going to Fitness World Nanaimo, just be aware of their cancelation policy and give them ample notice if you don't want any additional money taken from you.

regina veg

My experience is seeing the counter employees are basically useless and stand around talking.

Josh Montgomery

Very disappointed to head back to the gym only to find that they are not enforcing the wearing of masks. We're all sick of the pandemic and the rules, but businesses blatantly disregarding the recommendations of public health officials should not be allowed to operate. It has been widely proven that it slows the spread of covid-19 and hugely debunked that face masks limit oxygen levels. Listen to your scientists, medical professionals, and peer-reviewed studies, not your testosterone-addicted, protein-sucking personal trainer who reads momm blogs on the toliet.

Ray Ray Star

All the new equipment is killer!

Neil de Jager

This gym is unbelievable, went in to sign up for membership and was blown with a full payment deduction that was not authorized, now that I am trying to get the money back and cancel the membership I am getting voicemails and diverted responces. Calling memebr services is even worse the lady that picked up the phone treated me like a 5 year old child and was incredibly rude, defending Quin the GM at every cost. This place is a scam for the get go.

Nathaniel Solomon

A great gym and great staff! I was helped by Harsh and he only made my experience that much better. I highly recommend this location and more specifically getting to know this man. Happy lifting ????????

Jeremy Rillo

Staff has been very welcoming and excellent help. Clean environment and equipments! Especially Melanie ☺️

Veronica Nesbitt

Not five stars because of your hours. Please consider changing back to pre fitness world pre covid hours. Till 11 M-F. Also if we could get the kettle bells labeled by how much they weigh that would be helpful too. Staff are amazing and helpful.

miraquarius

Comme ci comme ca. Nice gym, well equip but too expensive for me and parking is a nightmare! Nah...I'm gonna stick to my local community recreation centre gym.

Helen

I always have such an amazing time participating in Angi A.’s dance classes at FW Lougheed. She is an energetic, motivating, passionate, and talented instructor. The dance environment is very friendly, upbeat, and encouraging. Initially, I was nervous about not knowing any of the choreography, but Angi breaks down the steps to make them easier to follow. There is never ever a dull moment in her “sweaty” workouts. I would highly recommend her classes!

dionisios vallianatos

Good equipment. Good service. Good people. Always parking available.

Carin Boroski

I love this gym. It's clean with lots of great equipment. Highly recommend.

Anton a1n2t3o4n5

Great gym! Nothing negative to say about!

Kerri Carter

I wish the classes were an hour again, but aside from that fitness world is pretty great.

Ian Christman

Great fitness options. Access to personal trainers who are passionate about your success.

Rachel Chew

Ibrahima is a friendly, knowledgeable, professional trainer, and was able to help me narrow down and work on my personal fitness goals. I can tell he is really passionate in this industry and genuinely wants to help his clients grow. During my training, I've also met Ezekiel, one of the other trainers at the location, and he was also very informative and was able to provide informative tips on how to improve my shoulder mobility. I've been having shoulder issues for a while; he's always very willing to share his knowledge and expertise to members at the gym. Awesome two trainers I'd highly recommend!

Andrea Cankovic

Awesome gym with everything you need!

Gabriel Jacome Hernandez

The best place to workout, kind personnel and excellent installations, also they are implementing measures of the BC goverment to avoid spread Covid-19

Rowan

Cancelled my account, they said I'll be charged until the end of next month, okay no problem. Got a call back 3 months later, saying I need to still pay for the last month because they stop billing you after you cancel your account? In what universe does this make sense? Why would they not just charge you when you cancelled the account?!?!?

Duncan Gambicourt

No parking...group fitness and personal trainers think they own the place...tvs are now changed to advertisement and music videos...washrooms/changerooms are distgusting....lockers get broken into all the time...this place is taking a dive real fast...get back to the basics and cater to the demographic that keeps the doors open.

Joy Wu

Great service, no booking required and limited time slot. They are doing a great job!

Mahdi Nemati Mehr

Couldn't cancel my membership on the phone, or email. It is a black hole for your credit card. Don't trust them.

Young Flipper YT

Good gym Been going here awhile and I love it!!

Marliese Taylor

Fitness World Lougheed is a great gym to go to. They have amazing staff and the workout equipment will fit any workout you’re planning. Would definitely recommend joining this gym!

Evan Lariviere-Katalinic

Ezekiel is a great personal trainer and through helpful encouragement has helped me get in the best shape of my life! Highly recommended

JasGrewal Fitness

I have been a member at this gym for 5+ years and the service has gotten better as time went on. New management is great and the quality of service from Harsh and the new team at the front has been awesome. Super helpful throughout these pandemic times!

wonhu choi

I came to this gym on during one of their promotions and started personal training with Ryan. He's super friendly and is very helpful and knowledgeable. Being a beginner, he helped me learn various exercises and get more comfortable at the gym as well as with nutrition. On top of that the gym is spacious and well-equipped. Staff are always welcoming!

Yennarae

Friendly staff and good equipment - this gym has made a huge impact on my training!

Jeremy Baker

Chill location. Great staff and trainers and they do a solid job of keeping equipment spaced out during covid restrictions.

Chris Rhodes

Terrible parking... did not have a warm and friendly vibe to gym... Beyond that, there is gym equipment... so that counts... i guess...

Chelsey Bateson

Great gym with awesome equipment and friendly staff. Highly recommend going here!

Jesse Tomica

Great environment with lots of amazing people. This is a place where you can be yourself and feel great about exercising and bettering yourself!! The staff are so kind and friendly!! Mel, Joel, James, Jacob, and Toni have all been amazing help and continue to make fitness world langley an amazing place

Amber Hoffart

I had a free trial last night of this gym and i'm honestly horrified at my experience. I will say the guys at the front desk were really nice and that wasn't the issue, the issue is the state of this establishment. All the toilets were overflowing, the change room and bathrooms were filthy. This gym is old, run down, and the equipment is rickety and missing knobs and buttons. Paint is chipping everywhere. Weights and equipment were thrown around everywhere. It needs serious TLC. Also, people were taking their masks off all over the place. Clearly it's not enforced.

Buju Ben-jammin

The machines are often in poor condition & aren't kept up to maintenance .Thinking of switching to Trevor Linden gym

Tamara Mize

Everyone respected protocols. Very clean.

Polina C

Staff is very friendly and welcoming.

Nicholas Sperling

Out of all the SN locations I’ve been to, this one definitely has the worst change rooms. Lockers are rusted or broken, the lighting is so dim, there’s an outdated vanity mirror that nobody uses, and the room just overall feels dirty and unclean. The televisions in the Cardio area are small and difficult to watch at times (I also don’t know how I to watch the TV with sound (like a sporting event), looks like you need a transistor radio to do so?). I do like the equipment for the most part. It is usually fixed quickly, although cardio machines can sit there for weeks before they’re repaired. I think the “annual maintenance fee” is a joke. I don’t get why they don’t just add an extra few dollars biweekly instead of such a large lump sum at once.

Raymond Li

Huge workout floor upstairs with lots of equipment.

Faith Avery

Women's only section makes it so much better to work out

A -Boundless

As COVID #'s keep rising, many patrons at this gym still workout unmasked. The rules state you can workout unmasked if you can maintain 2m apart, which is nearly impossible especially at the free weights section. People workout in groups of 5+ at times. They eat, drink and chat in the changeroom without masks on. When asking the staff about maintaining the rules, they confirmed they only advise but do not monitor or enforce. Workout at your own risk!

Nikhil Sawal

From start to finish, the experience I was given at Langley Fitness World was amazing. For someone who does not know much about working out, the staff their were extremely friendly and always offered to help out. In addition, Harsh Thind was super accommodating. Answering any questions I had about form, routine and diet. All in all, the facility itself was well-kept and clean. For anyone who is in the market for joining a new gym, Langley Fitness World is the place to be!

Samuel Lee

The gym has everything you need to grow and improve! Friendly staff and if you ever want to get your butt kicked (in a good way), work out with Chelsey or Trey. They are extremely knowledgeable and will push you to become the best version of yourself!

Michael Caesar

Like so many others here , i suffer from the same problem, ,my mother is an older lady and she doesn't go to gym as much as she used to. despite the fact that she called them and asked for a refund. and despite the fact that she went to their location ( with everyone being scared about COVID) they refused her a refund , the manager at their surrey location refused to talk to her. how is that fair for an older lady to go out of her way in the middle of a pandemic and get denied a refund even though she called way in advance , and went to a physical location ! . this company is a scam ! please if you are reading this . stay away from this place !

Tonya Bishop

I signed up because they had child care, payed for a personal trainer. Covid hit. I called and cancelled membership. Doors closed. I still was getting charged. Doors opened, no daycare. I called in, explained the only reason I signed up was for child care, as I am a single mother and cannot work out unless I have someone mining my child.... They had nothing to say, just...ya sorry about that... ( I do not want apologies, I simply want action taken to cancel my account and cancelle my membership) . Employees were rude and unprofessional. I still was getting charged monthly bills. I called in again. Employees assured me everything was cancelled. I asked to speak to the manager. They left me on hold for over 45 min. They picked back up and asked if they could help me I said, I was on hold for over 45 min to speak to the manager. I was told he was to busy and they hung up on me. I called back, and they picked up and hung up again. I get a phone call from the manager who said I had a ton owing and that I should call a number he was trying to give me to take care of this ! And he stated that the old manger no longer works there. In the end I do not care about their inner employee work problems. I AM a customer who was treated extremely unprofessionally, I am a customer who was also paying for private training sessions and did not recommended my last season yet was still charged. I am a customer who called in multiple times to cancel and was assured it was canceled and yet I'm still being charged and now I am to call the number they gave me as if it is my responsibility? I am sorry this is the company's responsibility to take care of their own interpersonal relationship issues with not only their employees but their customers as well if a customer has called into cancel and you have assured the customer that their account has been canceled and yet you still Bill them this is fraud. Do not be afraid to take this company to small claims court. Shame on all of you.

Jackson Mize

Great gym I love the atmosphere, and the employees. Doug is amazing if you go in definitely ask for Doug, he’s great

Sana Faisal

I am a regular and so is my family. The PTs are great especially Chelsea and Jasmine are the best. I managed to lose 22kgs in 8 months with the help of my personal trainers. I'll carry on building strength in 2022 with the same location

S_pigeon_

Very welcoming to both new and experienced. Clean and great equipment.

Indhair S Gill

Love the facilities and staff. Staff do a great job keeping everything clean and tidy.

Quinn James (Quincy)

I've been to many gyms, but this one is life changing. The staff are awesome, the equipment is awesome, and the facility is awesome. I signed up for personal training with the new member pricing. I've been working with Angel for 3 sessions now, and it has changed my life. I have learned powerlifting, proper nutrition, mobility, and foam rolling. I feel like a new person, and I am loving the journey. Fitness World is worth every penny!

Danil Samokhin

There is no fan and during your work out your temperature dramatically rise

Naz Von Gates

First experience was using the 7 day pass for free access. After a couple days I was hooked with the olympic platform, hammer strength machines, the benches arent stiff and low. Probably on par with competition benches in power lifting. I just wish they had longer hours through out the whole week.

Pengyu W

David is nice and professional. He definitely helped members train properly and achieve their goals.

John Anthony Gray

Best gym in Nanaimo by far

Curtis Lajeunesse

My first visit a young man by the name of Victor welcomed me. He took some of my information and was very professional. He gave me a tour of the gym and answered any questions I had. I’ve been to many gyms over the years and this was a great experience. Thanks Victor. The gym is very clean and tidy and all the equipment that I seen was in near new condition and looked to be well maintained. Many cleaning stations that include sanitizing wipes, spray and plenty of paper towel. The only negative thing that comes to mind is all of the TVs are on the snow storm station and it’s an added bonus to be able to watch highlights on sports centre while I workout but all in all a 5 out of 5.

May Daybyday

Very friendly staff. Trainers have lots of passion and will always encourage the best out of you. Highly recommend to anyone who is looking for a good workout, regardless of their experience in the gym.

Justin Harty

Unsanitary

Jossana Haas

Worst customer service ever! I signed up online for the free 3 day trial and I was not let inside the club because 2 years ago I was a member of another location, so the person at the front desk just said we could not use the 3-day free pass. Absolutely ridiculous

Connor Palleschi

Amazing Gym, has all the equipment you need for a fulfilling workout for any of your training expectations. All of the personal trainers are very friendly and willing to help! The staff are very friendly and we’ll do anything you ask. Great Gym

Dennis David

Spicy

Kelvin nguyen

Good place to workout but really crowded at some hours.

Josiah Punzalan

Aaron and Mel are amazing staff and very friendly

Nicole Carter

Horrible customer service, I walked in and they signed me up for a membership, they never disclosed the cancellation policy or anything, they tried to charge me for 6 fees when my contract wasn’t even in term and threatened to send me to collections for it, I had even spoken with numerous employees about cancelling my membership and was told I had to provide proof I wasn’t able to work out.. horrible

Jeevin

They are not checking for vaccine passports, I have not been asked once since the mandate started. From the Fitness world emails I’ve received, it seems like it is company policy to be making sure members show proof of vaccination and register with the front desk, but this specific location is not following their own company guidelines. Other gyms like Anytime fitness have systems put in place where you must scan your vaccine passport’s QR code before you enter and members have the option to do a one time registration, so they do not need to keep scanning it each time. Not sure why a bigger gym such as Fitness World / this location can’t, or refuse to, employ a similar simple system to ensure member safety and comfortability. Also from my observation, front desk staff seem to hardly acknowledge members when they enter in the first place.

Sima k

Is very good lots of new machines ????

Dave Guild

Equipment gets updated regularly. Most of the staff are quite friendly these days, unlike years past. Parking is still awful, but there's not much they can do about that.

Maria Emerson

Best gym around

Neeoila Cl.

Not worth the money.

Kelly Johnston

This is bar none the best gym I’ve ever worked out at The staff are helpful, professional at all times and are very knowledgeable about the equipment and how to get the most out of it in a safe manner

Matthew Riley

Best gym in area for the money by a country mile.People moan about parking the superstore is less than 200 meters away and Willowbrook mall is across the road .People here expect to park right outside .

Sukh Sangha

I've been to many gyms in the lower mainland and this is by far my favorite! Great atmosphere, great equipment, and helpful staff. Everyone is so welcoming and the energy is amazing.

Michelle Abbott

UPDATE: Don't give them your phone number. I just got texted by an associate?? "This is Lindy, I’m a Master Trainer in the langley Steve Nash gym. How are you?" It's so hard to take this location seriously when you pay $50-$60 in their annual maintenance fees but their change rooms haven't ever been updated. I remember going to this gym before it was Steve Nash, about 15 years ago, and the change rooms were the exact same. I don't know how the guy's bathroom is but in the girl's about 80% of the time there's at least one of the bathroom stalls will be out of order. I remember when the skeezy manager was away on vacation and during that time you could actually see an associate going around the gym and putting back weights and cleaning up the equipment. When he's in you'll see a couple associates sitting behind the front counter taking and then the sales people will just sit in their cubicle on their phone. If I'm paying for a maintenance fee every year, maybe update the damn place? If you tore down half the bathroom people wouldnt mind knowing something is actually being done to update the place. Also side note you know things are bad when I went to the HighStreet location, lady asked what location I usually work out at, and when I mentioned Langley she scrunched up her face and apologized. That location is actually nice and the bathrooms are clean and well lit.

Ehtesham Sajid

Great experience since day one!! Spoke with the manager Harsh, very friendly and approachable. Answered all my questions and suggested me membership which works well for me and saves me money on top. New equipments and renovated change room/ washroom. Would 100% suggest it anyone who is looking for a new gym.

Coco P

Really like the buzz and atmosphere and welcoming vibe by the staff and new manager. I think I will start going everyday to the gym again. Thanks to the team for all their help, patience and motivation today????

CJ B

Garbage place to workout. They intimidate, Over charge and bash clients behind their backs. 3.3 stars way to many for this place. Check out all the other local gyms and steer clear of this toxic environment. It should tell you something when Steve Nash doesn't even want to be associated to this place.

Danielle Chaisson

The last few times I have gone in there has been no wipes or spray in the women’s only section and it’s been filled with equipment from other parts of the gym just laying around. The women’s change room had discarded masks on the floor and looked as it hadn’t been wiped down in days. Quite disappointing when there are often 2 or 3 staff chatting behind the counter.

Solomon Asea

Taking advantage of the free pass and so far so excellent. This will be my gym of choice when I fully become a member. The staff are so welcoming too! Keep it up

Karm Panaich

Excellent layout of equipment and lovely staff. The General Manager (Harsh) went above and beyond to educate me on my diet and strength training. The entire team at Fitness World Langley is amazing!

Mark D

Clean, great equipment and amenities. Emma at the front desk was friendly and very helpful.

Taylor Arbour

Douglas and Victor will sort you out ????????

Manvir Gill

Couldn't be happier with the facility and the staff at FW Langley. I switched over from Club 16 after being unhappy with the costumer service there. FWL is a world of a difference. The Staff here is more than happy to help and are very engaging with workouts. Harsh goes above and beyond from just greeting members and that's what I love about this gym.

Sam R

Is there anything such as maximum capacity? I dont think this gym knows of that..if you want keep having all these promos to gain new clients, then you also need to expand the gym, and the hours. Too frequently i have wait 10 to 15 mins for a bench or a squat rack. Other then fact that it gets too busy and parking gets hectic...i love the gym, its clean,it has great equipment, the staff is very knowledgeable, friendly and always smiling...so hopefully top level management finds a clever solution to the over crowded problem the gym faces...maybe a second Langley location?

karanbir singh

Best place to workout. Harsh has been great at answering all my questions!

Saquib A

Good gym with pretty much everything you need starting from free weights to machines/equipment and much more! However their customer service was dissapointing. The front desk representatives seem barely interested in their work and are not the most friendliest people. I got what I wanted out of the gym so I am giving it a 4 star.

Adnaan Tejani

Do not sign up with Steve Nash. They're a bunch of scammers. They charge you ridiculous fees for a membership compared to other gyms. I'm glad I cancelled with them. Trevor Linden is opening soon in Langley, I would suggest to sign up with them.

kevin khungay

This is a great gym, its clean, the staff are amazing and the over all vibe is just outstanding. I have trained with both Kate and Chelsey, would recommend both.

Sylvester Tai

Well organized!

Livio Souza

Very nice gym. Good equipment and nice structure.

hossein bagherpour

Hey Fitness world I been training for few months during this summer in this location. The air conditioning is horrible . I have complained a few times about it nothing is been done . Just I want saying manger your service is 0 star think about it

neetu ni

I love training at this gym. The set up of the equipment is perfect, it's nicely spaced out and i love that the cardio machines are upstairs. I'm all about the stairmills and this gym has a wall lined up with them, amazing! I never have to wait for machines and the gym is always kept clean, especially the bathroom/changeroom. The staff are super friendly too, so welcoming. The GM, Harsh is so knowledgeable and friendly, and is always willing to share his workout tips. He's awesome. I'm so happy i switched over to this gym, it definitely gets me motivated to get that pump on. I will be trying out some of their group classes soon too, and I'm excited!

Jasmine Vincent

Great gym. The facility is up to date and an awesome environment. The staff there are attentive and pleasant!

dezzi lanowski

I love this gym but they’re allowing people who refuse to wear a mask into the gym. For the most part everyone is good but you always get that ONE person who has some excuse up their sleeve for why they can’t wear a mask, but can do hard cardio the entire time they’re there. Apparently fitness world can’t turn these people away, even during a pandemic. Pretty disappointing.

Pushkin Singh

I usually go workout there on weekends. The staff is so professional and always friendly. Specially Harsh Thind who took time to show me where all the machines are. Also, super knowledgeable person about workout and diet. Will definitely renew my membership here.

J C (JC)

Would rate lower if I could. I’ve been a member for 16 years. They went bankrupt and closed. Then reopened with new owners and they started charging my credit card without my consent. The location I went to never reopened. They should not have access to anyone’s credit card information.

Quintin Jones

This gym is excellent. It is staffed with wonderful trainers and support staff. You're always welcomed with a warm greeting upon your arrival, no matter the time of day. Whenever someone in my social circle expresses interest in finding a gym, I point them in the direction of Steve Nash Fitness World in Langley. I love working out at this gym and find the atmosphere to be inclusive and safe for new gym goers.

Gurjit Badyal

No AC

EastValleyCanuck

Bad organization

Bobbie H

Way to many changes and not for the better. The Womans area iis gone,so sad.. it was a well used area.

Nqobile Nkala

So big, so clean, so much to do!

Rick Proctor

I rarely write Google reviews, but feel compelled to. I really like this facility.I have had the pleasure of working with some great trainers over the years, while I was in professional sports and since, and I must say that your organization is very lucky to have a trainer like Brian Karolak. He is a great trainer that listens, observes and designs each session with the absolute result in mind. Its nice to see my review again, this was posted last year!

Lynn F

Thank God they replaced that god-awful staff from the previous regime. Chyll bruh, you ain’t a cop, you’re a personal trainer. They walked around with their chests out, and acted like they were better than everyone else. Glad they don’t make you wait outside in this terrible weather to get a gym session in. No “appointments” just straight business. Thanks guys.

Michelle Merimmen

Well organized equipment and child minding is a blessing! Shannon is fantastic with the kids. She wipes down the toys after teh children use them!

Kelly Hawthorne

A really nice gym. The staff here are super friendly and knowledgeable. I really enjoy working out with a fit crowd here. Super convenient location and more than enough equipment for a great workout.

Lilian Ku-Habib

Great gym and friendly staff! Would definitely recommend to anyone looking for a gym.

tamara heiman

The WORKS class is awesome!! Best value if you want personal training in a small group setting. Joel and Kyle are amazing trainers. They’re so patient committed and supportive. They make coming in everyday super fun and challenging! It’s been 3 weeks and I already see huge changes. Thanks boys!! You guys are THE BEST

Jim Clarke

This gym has a good atmosphere. Majority of people are friendly but really dislike the fact of putting weights back on the RACKS!!!!! Staff is all really nice. They always greet you when you come in and don't mind chatting. This gym could be the worst in the history for it's choice of music. Imagine yourself getting through a hard set and really pushing while listening to a remake of the Lion King. That doesn't get you going, maybe bumping some Sarah McLachlan or perhaps Frozen while getting your Swoll on. My advice to anyone that goes to this gym, wear headphones or buy yourself a good set because you will absolutely despise the choice of music

josh scott

Good equipment a bit crowded and parking lot too small

Jag Toor

Bad experience.

Lauren Holden

Scammer money grabbers. They cancelled my personal training and told me I did when COCOD hit and now I can't use them. I have cancelled my membership and they are still charging me for a membership even though I paid the final month when I signed up. Do not go to this gym unless you want to have your membership lost or cancelled and your money gone.

Emilia

Great gym and friendly staff!

Brandon Dean

For a business that is taking over "Steve Nash" since they went bankrupt, they are off to a poor start. I canceled my Steve Nash Membership over a year ago due to covid, I also changed my credit card information . During this time Steve Nash went bankrupt and reopened as Fitness World I recently called Fitness world as I am interested in starting the gym again to find out they have still been billing me and am in arrears over $100.00(no payment method is hooked up to my account) Fitness world, I have never worked out at your facility nor have I worked out under the previous business name, there must have been miss communication with SteveNash. I never signed a contract with Fitness world- clear my account balance. For anyone looking for a gym I would stay clear of this establishment, they will screw you around. There is no head office or customer support. Do the right thing and clear my account and I'll consider signing up with you, I cannot believe how much of a hassle you are causing.

Mitchell Szukalow

Rate increases and hidden fees. This gym has great equipment and atmosphere. Sadly no customer loyalty.

Noah Brown

Enjoy the equipment but won't be renewing my pass due to high pressure sales with trainers assuming you will hire them on as soon as they give you a free session. On top of that they mark up their products by almost 30% compared to Popeyes supplements, at least when comparing biosteel product. Great gym, but hard to feel comfortable when you're constantly being sold something.

andrea biener

Check out this facility. It is 24,000 square foot, with high ceilings 30 to 40 feet, great ventilation and state of the art equipment, looks like an adult indoor playground. Great place to work and play:let the front desk staff and trainers help you

Devin Riddoch

Terrible customer service. Guy on night shift is not professional dealing with customers.

Erfan Zare

I like that there is no time limitation and u don't need to book an appointment for work out.

Andrew Hutanu

Sleazy and borderline fraudulent business. I unfortunately made the choice to sign up with the gym back in March and to my disadvantage I ended up having to pay the price for my mistake well after my cancellation. Aside from multiple “surprise” fees that were not disclosed when signing up , the gym itself is putrid... With little to no ventilation on some days, neglected change rooms / exercise areas, a dodgy general manager and his accompanying sales henchmen; your experience at Steve Nash Langley is second to none . Essentially, I felt the need to cancel a few weeks before my third month with the club for countless reasons (I encourage you to read others’ reviews on this establishment for just a handful of common examples), and to my surprise I am charged $64 to my credit card for an “annual upkeep fee”. Now when I called in to make the complaint, of what for some delusional reason I still thought was an accidental mistake; I was finally connected to the assistant manager who assured me that the “refund would be applied” but would require a “manager present to authorize it”. I then proceeded to call 3 days in a row to speak to a manager who conveniently “wasn’t in” during their 10-6pm regular schedule. This was then followed by dodged emails and non-returned calls. Fortunately, I got a hold of a manager who told me that because the account is technically still active 30 days after cancellation - CANCELLATION - it was a meaningful charge and that there “wasn’t anything anyone could do about it, sorry”. Take it from me or the numerous other people who had the pitiful opportunity to stop by this place; stay away. Golds Gym and the new Club 16 are the way to go if you’re looking for a solid nearby gym in that vicinity. Nasty little place. PS don't provide a phone number to this place unless you are comfortable with getting your phone blown up aggressively and constantly by salesreps asking you to please text back “Y” if you would like to hear more about their great deals , 47 times a week, between 9am and 9pm - even after you’re already a member or presently working out in their gym LOL

challock1

Great gym that is clean, has a positive vibes & Great staff. Harsh Thind is very knowledgeable in all aspects of the gym/gym life. He is a good example of what dedication & persistence does for someone that is starting their gym journey.

Mike Beyea

Went to try out the gym instead of getting to try the gym it was just a high pressure sales if I would have had the opportunity to try the gym for a couple of hours and see if I was comfortable there I might have thought about a membership

Mack Livingstone

Great equipment, friendly staff

Edmund Su

i emailed the company for cancellations , I got no response at all after a month. talked to the reps in the Lougheed branch, they sent the paper work for me to cancel, it takes forever and it kept charging my credit card.

Serge Pelipeychenko

Worst gym and worst staff in the lower mainland

Pika Chu

Pika pika???? *confused because this gym has no leader to battle, nor gym badges to offer*

Prabhjot Mand

Great gym with top of the line equipment, and even better staff!

Maria M

Don’t recommend

Avigail Guzman

Awesome location! Staff are very friendly and Tony did a great job training me. He really got me pumped working out again. Will definitely come back here, they have great service!

Nathan Roper

Great gym, 3 stars for not having signage at the Push track. We joined in anticipation of doing sled pushes, and it is mainly used as a stretching area for everybody. The trainers should know better, but have signs restricting use to Sled pushes and related turf activity. Also the cleaning Purell system is not the best due to a lot of garbage.

Anna Medina

Really bad service.

Gina Hansen

I had been a member here when it was Steve Nash - prepandemic and went at least 4x weekly. I just started coming back after 2 years. Since returning to now Fitness World I am so happy that I did. The staff are so engaged,friendly and feel like they really are glad - even grateful that you are there. The front desk team greet you and also say good bye … using my actual name with eye contact. That is huge especially during these difficult times. My daughter felt encouraged to join for the first time after not being sure based on my great experience. I am so happy she did. It is important for physical health and mental health. I feel part of this gym - that is a great feeling . Thanks Lougheed team!

Steven Noda

I've been training here since it was Steve Nash [pre-pandemic] and I've never failed to have a great workout. Recently started going back [few months ago] and noticed how friendly the staff is and how professional and knowledgeable the trainers are.

briley hallam

Amazing staff and great service, highly recommend!

Matthew Peterson

Clean. Everyone is polite. Hours are decent.

Michelle Weisbom

The manager Kenny made me feel uncomfortable on two separate occasions. I prefer going to other locations where I am not made to feel this way.

s butler

I like the Hoist machines at this gym and I would like to renew my membership but the loud music they play at night is deterring me from joining again. Even when every person in the place is wearing headphones ( because not all people like the same music) they blare their choice of music throughout the facility so that you have to turn your volume up way too loud on your headphones to try to drown out the noise. I've asked them to turn the music down when I was one of the few people in the place ( and all present had headphones on) and the front staff refused and said they were not allowed to. No other gym that I have been to has annoyingly loud music like this. I find that people who want to workout to music, wear headphones; others want peace.

mohammad dashti

Chelsey Hupe is friendly, energetic and has 2 adorable doggies. I have been training for powerlifting for around 4 months now and I thought I had the movements and form correct, but after we went over some mobility movements, I learned that I had a bad form that could have lead me to an injury. Thankfully Chelsey saved my back from breaking like a credit card when you bend it back and forth. She is very inspiring as she is also a boxer so you do not want to mess with her. She makes personal training fun and engaging for those who aren't really motivated to get in shape or correct their movements. I am definitely going to apply everything I learned with her. Stretching and mobility movements are lucrative when it comes to power lifting so you have a full range of motion. I would highly recommend Chelsey Hupe to be your personal trainer.

Numan Yusufzai

Overcharges fee So I have a very bad experience With them So I give him a 0 star

Brittany Holt

I could say so many incredible things about this place alongside Harsh Thind. The space is well equipped with everything that you need and Harsh is very informative, helpful and overall a huge inspiration. Thank you Harsh and Fitness World!

Harry Allen

NEVER EVER EVER GO THERE ALL THESE HIDDEN FEES YOU CANT CANCEL UNLESS YOU MOVE TO A CITY WITHOUT A FACILITY SO BUSY IT SAYS $30 A MONTH × BY 12 BUT IT COMES $600 A YEAR.

Rajbir Manhas

I often see people not wearing masks or not wearing them properly. I have some issues with my account and have reached out several times to head office but there has been a lack of response.

Owais Khan

Its a nice place, but be prepared to be coxed into signing a contract that will be misleading. People here try to make you sign contracts with a added benefits and when asked specifics about it never respond or tell you the amount of time needed to cancel the contract. People at front desk are not to be trusted!

Miljana Stanisavljevic

The manager (Harsh) was so helpful and made coming here a great experience. The service was definitely above my expectations. Gonna recommend this gym to all my friends and family!

SirBarkingtons

Honest review of someone who’s been going 5 days a week for many many months. First off, the gym is clean and I mean very clean which is nice. They have lots of equipment, but keep taking out equipment that people actually use so it results in lots of idle equipment nobody likes to use. If you go during busy hours good luck getting your workout done. I have been to better gyms honestly, and they charge you lots of hidden fees. Only gets 3 stars because of how clean and fresh the gym always is.

Kulveer P

Wide range of equipment, good hours and affordable

sabrina heer

Great atmosphere. Great variety of equipment and staff have been very friendly. Harsh Thind was not only informative/knowledgeable but takes great pride in his clients and team. Highly recommend !!!

Aiden Jarvis

Tony has been very Patient with me learning weights and using the proper, form I really Recommend as a trainer and the gym is really good!

Craig Sidwell

Great and consistent.

Eden Marshall

don’t sign up unless you want them to literally rob you after i cancelled they still charged my card for another 2 months and seemed judged by staff because i wasn’t as knowledgeable on gym contracts as the ppl who work there… like that’s their job. nothing special about this gym you can find better with a more honest price they have so many hidden might just be upfront and say ur robbing ppl ????????

Glen McDougall

The Langley Fitness World has been great! The gym has good equipment that is well maintained, and the staff is friendly and helpful. There are no booking times or time limits, but I don't struggle to find equipment. Nicole the manager made it very easy to sign up and answered all of my questions.

Brett Lavigne

Overall a great gym has all the equipment that one could need! Can be a little busy after 4-5pm but if you go before then you have a lot of space to yourself!

Calvin Milenk

No complaints at all only one recommendation though if somehow Management try to work into the gym culture and even post on the walls and the machines to members to please not monopolize one machine for like 30 minutes or try to tie up two or three other machines. I don’t mind it as long as you’re willing to swap sets but people get very territorial and it would be nice to see that change I have already witnessed a few altercations between patrons and it decreases enjoyment of the atmosphere that Nash is trying to promote.

Marianne & Bobby Baria

Awesome atmosphere

Terry Anne Yeung

Great location, incredibly friendly staff and trainers! Always a great atmosphere and very well maintained.

Jessica McCullough

Great space with lots of equipment. Very friendly and professional staff.

Melissa McKenna

I have been a member here for 6 months approximately. I joined onto my partners membership, who has been working out here for over 2 years. Since we began working out we have had numerous experiences which have led us to write this review. When we initially signed me up, the sales members computer froze mid-sign up. He offered to leave the computer open until the next day so that we could continue the sign up. The computer was open to a screen with all of my personal info including my credit card info. I obviously declined. He also failed to show us around the gym- and asked us which membership we wanted- without explaining anything about what each membership entailed. Despite this experience we continued our sign up, because my partner was locked into a contract and wasn’t able to leave- and we wanted to work out together. About 2 months ago there was an incident where we went into the women’s washrooms- which are located through the change rooms. At the washrooms we realised there was a maintenance man working on the toilet. There was no signage anywhere that there was a man in the facilities. This is concerning especially because you need to walk through the changing area to get to the washrooms, so it could easily be missed that he was back there. Similarly, despite having a women’s only workout section upstairs, we consistently have seen male trainers upstairs, marketing their services to women working out. They are not actively training anyone at the time, more so working on sales pitches. Upstairs in the women’s section there is a repeated disappearance of barbells, free-motion pulley machine attachments, kettle bells and the Olympic bar, which are used by trainers in other areas. The vast majority of cardio equipment is in need of maintenance and non-functional. Almost every stair master is out of order. There are post-it notes all over the equipment detailing the need for servicing. Combined, my partner and I pay over 80$ monthly for our memberships. It has grown increasingly frustrating that our experience at the club leaves us more angry after a workout than pleased. I have contacted both head office and the Langley location and they have been unresponsive about these issues.

Anoop Kaur

A good gym when working out, but got screwed over in charges when I had to cancel membership. Went in to talk and was told if I get charged, I need to contact them and they would give a refund. When I contacted them that I was charged, I was told that they can't do anything about it even though I was told I could. Annoying

Amy MacDonald

They’ve honoured my previous contract and are willing to to honour my personal training package purchased before the shut down. The staff have always been amazing and I really appreciate the care they put into their clients!

davelanglands

I tried to cancel my membership after SN Fitness World closed its doors. They charged me two days before they shuttered their doors. I writes several emails to complain and cancel. I noticed they wanted me to cancel in person which angered me. I drove to the Lougheed Mall location to cancel. I was told my membership was already cancelled which upset me because I drove from Cloverdale because Langley hadn’t reopened. I got an email a week later stating my membership was cancelled. I also changed my credit card.Today I noticed they tried to charge me again but card declined it. I suspect the new Fitness World will be closed very soon.

Kevin Douglas

Good place for a workout, trainers are helpful.

Cassidy Stock

Another great sweat in my favourite gym! If you're looking for awesome equipment and a great atmosphere this is your place

Travis Hermon

Decent gym but super pushy staff. There are other gyms in the area with equivalent equipment, at a lower cost with better staff.

Ryan Gray

Great facility and even better trainers.

Jag Sandhu

Great atmosphere and even better equipment! Definitely recommend this place????????

carla jeff

So unhappy with this gym. I have been using the childminding service with this gym (which was wonderful) since I started. I am moving to aldergrove and unfortunately would not be able to use the Abbotsford location as they do not offer childminding and this is the reason I signed up with Steve Nash in the first place. I called member service and spoke with an incredibly rude woman named Renee who told me I was unable to cancel and get a refund as I could use the Abbotsford location... clearly I cannot because they DO NOT OFFER childminding! I will also not drive for over half an hour each way with 2 babies (I am pregnant again) to go to the Langley gym. Those were the options I was given! They will not offer me a refund or even a partial refund for paying the year in advance. They are terrible and I have never heard of anywhere treating their members so poorly. I truly liked the gym until all of this. I would never ever recommend this gym to anyone!

Mohammad Rafi Fanae

I have enjoyed it

Maddy Gregory

from someone who has been going to this gym for over a year now i have to say that Lindsey is one of the best people at the front. She always greets guest with a friendly smile and a hello which you hardly ever got from old staff. the gym is clean and organized, as a regular i love seeing the staff everyday i go in

Kamlesh Cuban

Great gym. Equipment in excellent condition. Friendly staff

Nicole H

Clean environment, friendly staff, great place to work out at and to work for!

Duncan Soproniuk

Staff and members do not adhere to Covid protocols at all.

Arabella Young

I have always been someone who is self conscious while working out and have been trying to find a gym I’m comfortable in. A friend of mine referred me to Fitness world and put me in contact with Harsh Thind, he made me feel super comfortable and helped make my experience with a new gym really ideal, after my first workout I was then contacted to ensure I enjoyed my experience. I am thankful for the professional and comforting staff and am thrilled to finally find a place I feel welcomed in. I will definitely recommend this place to family and friends! Thank you to Harsh and other staff members for helping me gain my confidence back!

Rob Binning

Very nice staff. Very clean. Tanning beds not working yet. No cold drinks available yet. The structure of the memberships means if you want tanning and hydromassage you have to also have child minding? Will have to wait till they are a 100% up running to see if it's worth the full package. 60 a month includes everything. Will update then but for now its 4 stars...

Iskan Zhaksybekov

Victor and Doug are so friendly and nice, they motivate me to come to the gym every day. It’s just not the same without them

Shayla Gillis

I love this gym, but, I really wish the rules around mask-use were clear and actually enforced. It doesn't make sense to have people constantly touching their mask to remove it during their workouts, and hanging their dirty masks off of the equipment.

Derek Mason

Fitness World, Austin Ave, Coquitlam, BC. Been a member the past 18 months. Staff stays on top of cleanliness, broken equipment as they become aware of it, send reminders re PT sessions, NEVER had an issue w/ membership, private sessions, product IE Meal Replacement Protein Powder, info re energy/thirst products etc. Top shelf facility and service that all staff should be proud. Five(5) stars all the way around only because there’s not ten(10)

Mike Thomas

Terrible Parking, unfriendly staff. The only times i was spoken to by training staff was when they wanted to sell me personal training sessions. No response to my email inquiry of why there is a membership increase.

dawson tomich

very nice gym

Tony Bets

Honestly, there is no better gym in Nanaimo. They are upfront about the enrollment fee and annual fee (they make you sign that someone has told you about all the fees before you can even pay for your membership). I've never felt more welcome in a gym. Keep it up and you guys will thrive for years to come

Robert Grieve

I have been a member of Fitness World and have thoroughly enjoyed the experience. The staff are friendly and welcoming. I have worked with PT David Noda for most of my time there and find him very Professional and supportive of my desire to improve my fitness and correct my physical weaknesses. He has also assisted me in overcoming some recent health issues and incorporated exercises into my routine to assist my recovery. To this I am grateful.

Ned Carausos

I have sent an inquiry email 2 weeks ago regarding my previous membership, but I haven't heard back from them yet.

Karan Sharma

In this covid 19 pandemic they have opened the gym but poor sanitization. When you go to gym most of their hands sanitizing machines are not working. I have already complained to manager in langley, he said they will fix it soon but it has been more than two weeks now that he has not took any step regarding this. Moreover other sanitizing machines which were working before even they are not working now. Disinfectant bottles some times they are full but in evenings i find most of them are empty and the staff on the counter talk to each other rather than filling these empty bottles. For me they are not working on the safety of people who are doing exercise in gym.

Ashley Finch

My trainer Joel has been incredibly motivating and encouraging during our sessions. I have learned so much from him, his knowledge is outstanding and I am very happy with the progress I have made so far with his help!

Payten Smith

I love this gym! Their staff are extremely friendly and very approachable. I took on some sessions with Chelsey Hupe after she approached me one day in the gym and offered some helpful pointers - I cannot say enough good stuff about her! If you are looking for a trainer who will give you guidance in the gym and beyond (and who actually cares about your progress) - I highly recommend :) Speaking to the gym, it is always very clean, and everyone follows COVID protocols! Overall, I feel very safe working out there as the staff are constantly cleaning and reminding folks of proper protocol (wearing masks, wiping down equipment, booking your session, etc.). The equipment they have available is very good- the only thing on my wish list is lifting platforms and possibly some turf with a sled? Otherwise, they have everything you could want. Overall- 10/10!!! :D

Jean MacLaren

Jacob- terrific trainer..great personality and very knowledgeable in providing exercises for seniors would recommend to others of my age. Has a lot of patience as well

Leanne Allen

Kennedy is welcoming helpful and friendly every time i enter or leave the gym.

G Brar

It is a gym. Fitness World has all the equipment to have great workouts. If you looking to be sexier and stronger come join us. Great personal trainers to get you started or put your headphones on, pick up a dumbbell and get going! :D

604noside

great place- David is an awesome trainer

Ben S

Solid gym with lots of equipment and two floors. Enough space that it never gets too crowded in and the staff are all friendly/professional.

fred stevens

Nice mix of beginners and experienced so no one feels too out of shape to be here. As is typical, sometimes machines with problems are not dealt with. I guess "out of order" signs would give the impression(correctly) that some things need fixing.

Harj Nijar

I have been a member of Fitness World on and off for 10+ years at other locations. I do prefer the Langley location as they have more space, variety of equipment. Recently I just returned as a member to be able to train with Terrell. I have been training with him for over a year & the gains I have achieved are amazing, I love his energy, motivation, knowledge & of course our talks

Reilly Sheepwash

Best gym!

Ethan Claibourne-Collins

Quite possibly the worst run establishment I’ve come across. You’d be better off running in an open field then stepping in here.

Maxine U

UPDATE: I thought I would update my post so everyone could knows what they offered us! They will not refund our money, but if we would like rejoin their gym they will apply the credit towards our new membership or if we know anyone at the gym they can apply our credit too! Let's think about this.. if we were happy at your gym we wouldn't have left in the first place. Now you try to bargain with us by saying come back and we will credit your fees, if you do not come back you will not get anything or if you want we can give your money away to someone else. Wish I could give them 0 Stars! *************************** My husband and I have belonged to Steve Nash Gym for many many years. The past 3 yrs., we had been attending the Steve Nash in Langley. We just recently cancelled our membership at this gym mainly due to the facilities needing some much needed updates. When you cancel your membership beware! I asked the girl if there were any hidden fees or surprises we should know about? I was assured more than once that we only had to pay, one more month membership (30 days’ notice) It is partly our fault for trusting her, but my advice is to READ all the tiny print that you are signing. Do not trust what they are telling you. Our yearly “gym enhancement fees” were due in June for the coming year. ($134 approx. for the two of us.) These “enhancement fees” are taken yearly to upgrade their current locations and to expand other locations. I’m not sure how the Langley location has been upgraded in the 3 yrs. we have been attending, the only thing we have noticed is building a new Juice Bar. Here are my suggestions on what needs to be done… Men and Women locker rooms need to be completely gutted. Equipment is old and dirty, and takes forever to get repaired. The nasty mats all need to be thrown away and replaced. The so called stretching area needs to be designated for stretching, stop filling it with old left-over equipment and make it bigger. At the present time you can fit perhaps 4 people there. I’m not sure who thought doing a Circuit class on a Saturday morning, in an already overcrowded gym was a good idea but it’s not. The parking at this location is completely ridiculous. My husband and I cancelled our membership in May 11, 2018. We didn’t mind giving 30 days’ notice, but paying for an enhancement fee for (June 2018-May 2019), to a gym that we won’t be attending, is terrible customer service and completely unfair. (You are robbing us of our money) If we cancelled one month earlier they would not have been able to withdrawal this enhancement fee. I hope this helps other families/people from not paying for an “enhancement fee” to a gym that they won’t be attending. We have tried making a couple of phone calls to Steve Nash but they are not interested in friendly or fair customer service.

John Browne

Outstanding facility and Personal Training by Andrea. Would not go anywhere else!!!

Richard Senft

Ive been going to this location for some time and the staff are amazing kenny david noda brett and many others im will continue my fitness journey here

Andrew C

Long time member 10+ years...recieved an offer for an "upgrade" which would cost me a tad more than what im currently paying but i could bring a guest. Overbilled me(or so i thought), manager told me that i read the email wrong and that it was an add-on not an upgrade. Had them read the email where it does not say that it was an add on. Then told me it was in the contract. Had them read the contract where the wording was not there either. Was basically told tough luck so i cancelled my membership. For the price they charge anyone would be better off at Club 16 which is just down the road.

Gopi Sahi

Cancelled our memberships in June 2020. They kept charging us for 3 month! Once we noticed it we called them and now they are refusing to give us our money back. Pretty much saying you snooze you lose. Crooks!!! You're better off going to Trevor Linden or Anytime Fitness. Save yourself the headache!

John I

Facility is well kept and maintained. The staff are friendly and approachable. The place does get packed during peak hours.

Kevalyn Paddon

There was absolutely NO communication in their decision to get rid of the women's section. I walked upstairs one morning to be completely blindsided by a man on equipment staring right at me. If you're a woman with gym anxiety, I suggest looking elsewhere

Caroline Wabisca

The gym is clean and well equipped. The management and staff have observed all the Covid protocols including scanning the BC Vaccine Passport, which has increased my comfort level. I have trained with Andrea Biener since I joined the gym. Andrea understands my goals and has worked with me to develop a fitness program that meets my goals and my fitness level. She is always available if I have questions and follows up with me between sessions and that keeps me focused and motivated. Thanks Andrea.

Talia Gilmore

I joined Steve Nash in July of 2017. I decided to switch gyms this fall as this one is poorly maintained, the change rooms are in disgusting condition, the equipment is outdated and I have seen much better looking Steve Nash facilities. I called in August to cancel my membership and I was told that I would need to pay for the next 2 payment cycles and for the September renewal fee. Since I had no choice, I agreed and now Steve Nash has billed my credit card a 3rd cycle. They also have charged me for the renewal fees on September 1st and October 1st, when it’s a one time annual fee. I called Steve Nash and the girl told me that I hadn’t paid for my September fee and that’s why I was charged in October, although it’s obvious I had. To anyone considering this gym, it’s not worth your time and money. As long as Steve Nash continues to mistreat me, this review will be up for others to see.

Terry Stevens

Love that they have added 6a.m spin /yoga class with Gillian from Super You.

Erick C

The new Manager Harsh has been very helpful with my concerns. He has taken them time to find appropriate solutions and the gym is very clean and staff are quite friendly! 10/10 would recommend.

Kali Laher

Same as Steve Nash.

Morgan Hodder

Tough one to cancel even during the pandemic when the worry should be not getting people sick instead of old school sales tactics. Wanting you to go into the location to cancel is just so they get an extra shot at you not to cancel. You can buy cars, houses and everything else through docusign and other secure methods however you need to go to cancel. Stupid process

erin karner

It's a good gym close by but sucks that their machines been down for 3days u pay so much for member ship and no one Carrys cash and I can't figure out a good chunk of the equipment when I signed up I wanted a 7 day pass but instead got signed up for a year.

Treff Funkin

Great atmosphere, new machines, all-star staff! Would highly recommend!

Kate Kim

Make sure to check the terms and conditions before you go here. Even if you move out, you can't terminate the contract. The contract is terminated only when you move to a place more than 30 kilometers away from Fitness World. They will only say no. The conclusion is that there is no way to terminate the contract. Pay for it a month!!!

carla thiessen

This is a great gym. If you need to go to the gym for weight loss, or your on a journey to live a more healthy lifestyle come here! The staff truly care about you and your health and they will do what it takes to be your cheerleaders. I would say to anyone joining a gym to understand that you need to invest, know that the staff have worked hard to be certified and want what’s best for you, and sometimes as a person who doesn’t gym other than Rec centres we aren’t used to the price that comes with the accountability. It’s a lifestyle change and these guys will help you stay motivated and invest in your health

Isabel Marcano

The gym is ok if you don’t care about their rude staff.

Jav Sajan

Best gym in town!! Great staff! Excellent equipment. Weights go past 90lbs unlike those other guys. LOL.

Clayton Murzello

Worst place ever to get a membership. Crooks and thieves . Glad you guys are going out of business. They kept charging my account and still are. Do not even think of going to this club.

Aracely Martinez

This location is super clean and people that work here are super nice and helpful. If you’re looking for a great personal trainer chelsey is the absolute best. I have had such a great experience working out here! Highly recommend.

james terry

has all the equipment you could want

Shayan

The AC does not work. I brought this up to the staff almost two months ago but nothing has been done to fix it. This machine has also been out of service for three months.

B M

Charged my Visa after not being there since before the Pandemic and Change of owners in March. Spoke with "Manager" was a waste of time, stating there was nothing he could do. POOR CUSTOMER SERVICE. Cleanliness was a major issue at this facility before Covid-19, worse now. "PETRI DISH" STAY AWAY.

Sahiba Singh

Great staff and cleanliness.

Brianne McChesney

My experience with this gym has been outstanding from the very start! I'm new to fitness and I've historically been very intimidated by gyms, but the staff is super friendly and welcoming, and I LOVE the Women's Only section of the gym!!! Highly recommend <3

Dylan Hetu

Great place to gym it up

Kevin G

Started going here when it first opened and it was great. Unfortunately it’s now overwhelming due to the large number of “avid bodybuilders” who think it’s necessary to scream and grunt loudly for every rep as well as strutting around posing in every mirror. Sadly the staff here don’t do anything about it and it’s progressively gotten worse to the point where I can hear it over my noise canceling headphones. Nothing against people who enjoying the body building sport but screaming and grunting for ever set is a little much.

Nick Kuo

I have been to few different gyms, I would say this gym has one of the highest standards when it is a difficult time to run any business. Kennedy in the morning is really friendly and helpful. I appreciate their effort in trying to keep this place open and safe for us! Great job!!

Michael O'Sullivan

Best gym, by far!!!!!

Dave Royson

Awesome gym . Very impressed

Manuel Bravo

I am from Spain and I paid a lot of personal trainers back there, all of them were great, but when I moved to Canada I met Tony, this guy is the best personal trainer that i have ever had by far. He always help me to have a proper form on the exercises and keeps me motivated, but the most important part is that thanks for him I gained 10lb in 1 month and is really hard for me to gain weight. So if you are new on this and you are looking for a personal trainer, definitely ask for Tony in this gym, you won’t regret !

Sayeh Zare

Professional and good looking team. always try to help members. great experience.

Kyle Dornan

Great gym just a little over crowded despite being massive. Just a lot of juicers

Ahmad Ramini

Great staff even better service

MM

Great quality gym to workout at, variety of equipment, staff are super friendly and their manager, Harsh Thind, is super helpful and easy going. Definitely recommend going here if you are in this area!

Kyla Gurly

A great gym filled with all your fitness needs! Spacious layout with great music as well. Staff is awesome, definitely come check it out.

Kathryn Morse

the best worker is by far James, always friendly, informative, and kind. this place has everything I need to work out, spacious. great team all in all. happy to be here to pursue my fitness goals!

Shahin Khazaie

Erfan is a nice preson

Daniel Imre

Very friendly and helpfull staff. A lot of free fitness advice and nutrition advice. State of the art equipment. Would highly recommend.

Sherko Kord

I just moved to Langley as the city is booming. There is a wide selection of great gyms in town. I did my due diligence of scouting every single gym. I found the equipment, pricing, & customer service here at Fitness World Langley to be top notch. A very welcoming environment. I believe the great experience was created by my first impression with their manager Harsh Thind. 10/10 will be recommending to family, friends & neighbours! Looking forward to continuing my fitness journey here.

aman cheema

I went to gym after a long time and to be honest i had worked out at the new steve nash gym in south surrey and I hated the langley gym. There are too many people and to many machine that are to close to other people. This reminded me of the commercial of a american gym that brags about being a normal gym. If you are not age of 16-29 I would not recommend this gym.

Aguy WithaCat

I will miss Fitness World now that they have gone belly up. I have been a corporate member since 1998 and I will miss the $17 gym dues