Reviews of Club16 Trevor Linden Fitness Langley (Gym)

Megan Ward

You need to be careful when signing on to a membership with this gym! They say that there is no contract, but they will continue to charge you monthly fees even when you did not agree to it, and then charge you more for not paying the last fees! I have been in contact to cancel the CONTRACT with this company and am getting nowhere! They won't let you out! It blows my mind, especially considering in my situation they are trying to charge a credit card that is no longer in use - they aren't even making any money... BEWARE

Aiman khalel

Great Team, wonderful awesome location, very helpful staff and special thanks to PAUL keep up the great work!!

shawn hallums

Clubs is great. Clean and very up yo date with social distancing. Aira at the front desk was great. Kind, pleasant and helpful.

Puneet Kathuria

Langley Gym itself is great, if you can get in. It is very very hard to find a spot. Customer service and communication can be improved. Staff once lied to my face when gym was closed in April 2020.. and said “oh we had to close because fraser health was generally inspecting and recommended we close for a few days” .. instead of telling the truth that there were more than 3 cases identified at Langley location.

Romy Dhaliwal

Great gym. Great staff. Great equipment. AND they play NFL games!!!

Sukh Hothi

This gym is good! All staff is very good especially Chinasa because she helps me every time I come in and is very friendly. I would recommend this gym to anyone looking to workout

KANG RE/MAX

- The Staff at the Langley location are very welcoming and pleasant to deal with, always a great vibe! - Its a bright open facility with good cleanliness practices and protocols in place for Covid. - Reasonably priced with great value. - Highly recommend!

karm dhami

Club 16 is the best gym,all the staff members especially nathon always smile on his face receiving customers front door.

Andy Jeves

Been training at gyms for over 30 years... more gyms need staff like Ira. Happy all the time and always welcomes with a big hello... which sometimes is all you need

Krizz tal

Originally excited and waiting for the gym to open. After a bad experience on my first visit I private messaged the gym letting them know I was unhappy. I missed a call from the manager and called back 5 times in 2 days. Only once did the gym answer the phone. The manager was unavailable and I was told she'd call me back. She didn't. When I didn't get a call I stopped by the gym. By this point I've been ignored by message, email & phone. I said I wanted to cancel my membership and get a refund (I've had the membership less than a week). Turns out no one at the gym can cancel the membership. I have to wait for the gym manager. Not sure why only a manager can help but there isn't one on till Saturday. Buyer beware, they are quick to take your money but it's a lot of work when you have any problems. Not reassuring when they want you to sign a 12 month contract. UPDATE: If anyone's wondering how honest Trevor Linden Gym is, it's been almost a month and I still haven't received my refund. I was assured it had been processed by the club manager and regional manager. UPDATE: It's now January 2, 2020 and I still have not received my refund. Update: It's January 19, 2020. I did get a call from the club manager. She said the refund was processed on December 21, 2019. I have not received my refund. Frustrated, they obviously DO NOT CARE. Update: it's January 20, 2019 and guess what? I FINALLY received a cheque in the mail. It took almost 2 months, but they finally did the right thing! I appreciate it taking 2 months for the gym to publicly respond to my review...classic!

S M

The best gym in Langley and one of the best in the province. Excellent staff, especially the front desk girl, Melanie. She is always very helpful and friendly, even at times when it seems she is performing multiple tasks all at once on her own. The equipment is all new and very effective. Multiple flat benches and many more for other muscles, especially legs. Love working on legs at this gym also because the temperature and space is perfect. Very happy about the rates. Cheap for such a nice gym. Prior to joining this gym, I was losing a little motivation at another gym because it wasn't fun and as effective to be there. But now I am motivated than ever. Thank you club 16 and staff.

Dana Hamad

I have been coming here for a few months now and i keep recommending this place to my friends! A few of my friends have even dropped in with me before and they really liked it. The gym is always clean and not always busy which is nice. It has so many different machines to use and something is always available for you. The staff is very friendly as well! I always get hellos and goodbyes when i’m walking in and out. Melanie was super sweet and helpful! I definitely recommend this gym.

Brittany Chiu

I’m new to the Club16 in Langley but I am very pleased with the help I received from Paul. He has been extremely helpful showing me around the gym and answering my questions. The Langley location is very nice. Thank you for your help Paul!

Darrell Miller

Great place for a quick workout. Big space with lots of room.

benard verbovci

Like it.

Dan Thompson

Facilities are amazing all the machines were in tip top shape and no shortage of equipment to use either staff was very friendly and very helpful specially the front desk staff! Would highly recommend.

Jackson Trozzo

Finally a gym where the equipment isn’t broken. Great employees as well????????????????

Richard L Bowe Jr

I recently transferred my membership from the Abbotsford location to this location and I have no regrets. Since transferring, I've met and dealt with the employees, specifically, shelby and Aira, who are very caring, kind and professional. I love the environment, it is spacious and provide good services. I enjoy my time at the gym.

Bahaneh Grewal

Super spacious , friendly staff and great machines! Felt safe working out here during this crazy pandemic.

Justin Krem

Best gym in Langley by far. Great positive atmosphere and excellent selection of equipment. Gets busy in the evening but that's to be expected.

Roraigh Falkner

Great staff, great facility. Shout out to Aira & Hannah for killing it!!!!! Also special shout out to Sarah for always being super helpful and for always disinfecting the machines!

Nick Lal

Delt with Club employee Aira !! She helped me a few times in regards to navigating through the app to book appointments and advised me when the best times are to come.. I will be coming back to this location for sure... Thanks a bunch

Harjot

Best gym I've been to! It is super clean and the staff there are very friendly, especially Sam and Samantha!

Dr. Pardeep Chopra

Awesome ????

DRL

Avoid at all costs, at least during COVID. Due to PHO orders you need to book a time online, and if you don’t show there’s a $10 no show fee. The issue is, lots of people have been getting charged the no-show fee even though they showed up. Club16 refuses to take responsibility and refund/credit this. Look on FB & you’ll see tons of other people also dealing with this. Now I know why I cancelled my membership with them years ago. Big mistake going back, no show fee was on the same day I signed up again... unbelievable.

Jayde Gabert

Really enjoy the setup and new equipment! They are pretty well versed in the equipment they offer as well. The only thing I have to mention is that they sadly don't do a 3 day pass here. While I am fine with paying the $10 trial fee, when I called to speak to someone about it the man I talked to sounded like he had heard this same song and dance before. Hoping that next time I call there that I can speak to someone that doesn't sound half asleep. Otherwise, loving my experience with the gym and atmosphere!

T

Best gym in Langley hands down! Staff are very helpful and friendly; especially Taryk for giving an amazing tour of the facility as well as figuring out what I need to accomplish during my fitness journey. This gym is way cleaner than a lot of the gym's I've been to in the area. Brought all my friends here and they have no complaints. Awesome service for a remarkable price!

Patrick Sheepwash

I sent an email to this location with some general questions and I was surprised at how fast I got a response, within the hour actually. Gave me all the info I needed. The lady who helped me, samsam, was also at the gym when I came by. Very sweet and welcoming. Thank you Club 16 Langley and samsam!! Very happy customer!

Jasbir Sran

Club 16 Langley is a fantastic facility! Huge Shoutout to Sam, Shannon, and Sarah for always saying hi and being super helpful! Appreciate them all.

Josh Changjin Park

Awesome staff members here. Big five stars for Paul & Sam!

Shawn Morse

All the equipment is new and works well

King Kong Alex Kong

WOW! I've tried out most of the Club 16 locations and this is by far the BEST one! It has EVERYTHING! Staff are super welcoming. I was approached by the GM while working out to introduce herself. I can tell this gym is in good hands!

S S

She’s fit has now moved here. I appreciate the advantage of the longer open hours but the layout of the women’s area is terrible. One big circle. No free walls or sectioned off proper area for mat work. Most of the mirrors are occupied or have equipment in front of them. They basically just dumped all the equipment into a circle room and didn’t put any thought into it.

Mag Music

Great spot to workout . Sam is always very helpful!

Deanna Klein

I’ve been training with Maddie at the Langley Club 16 location for the last couple of months. She is an amazing trainer, so far she has helped me lose 15lbs and over 21.75” I’ve worked out on and off over the last 10 years and I can honestly say that she has been the best trainer I’ve ever worked with. I love her bubbly personality, she always has a smile on her face and has a vast knowledge in personal training. She’s kept me on track with my workouts and knows when it’s time to change up my training routines. I have never been happier and look forward to all that is coming. I actually look forward to coming in to the gym knowing I’m working with Maddie.

Ken San Gabriel

Clean facility, very helpful staff, brand new equipment. Overall 5 star experience

Paul Friesen

I called and inquired a few months after they opened from Covid and the staff was very polite and went out of their way to answer all my questions. They even gave me personal insight on when the busy times were and took their time to answer all my questions over the phone. I ended up changing my membership after my first workout and they had no problem taking the time and explaining in detail all of my needs. Happy with their customer service and top notch equipment.

J Bunyan

Sweat.....if you're not sweating...you're not doing it right.

Chris Rempel

I’m a member and couldn’t get my wife in for a free workout to check out the facility before she joins even though they offer a free 3 day pass online. Great, large facility but will charge for any extras they possibly can.

D Fournier

Great facility. Super clean with up to date equipment and lots of space to work out. Chinasa has been great - always greets us with a smile and gets to know our names.

Bradley

Arrived at the front desk and greeted by Paul and Ranbir and they were very helpful! Good gym and welcoming. Cheers lads ????

Kim Ledgerwood

Good gym...great price... But only thing is I wish they had hip abduction machines in the co-ed side for my husband, he is recovering from back surgery and needs to use sit down machines and could use those machines for recovery! So PLEASE get those machines put in on the co-ed side!!!

Madeline Bourke

Sam at the front is super helpful and very nice!

Elijah Spoelstra

I was new to working out and they welcomed me in like no others have. My confidence has grown here and I’m genuinely grateful for this gym.

Erina Shala

Had a horrible experience tonight at Club 16. I tried booking at the EXACT same time as my cousin and my screen was laggy and saying insufficient so I assumed there was a problem within their system, because this recently happened to my cousin. When I arrived, I explained what was going on and was very open to other options as I was also confused by what was going on my end. Instead I was greeting by the “general manager” who happens to be very rude and I was so shocked hear that she was the manager. She pretty much gave me no options and said “they’re fully booked” which by the way they weren’t because I know someone who got in without even getting off the wait list. I was shocked she gave no options because I explained I life 30 minutes away and my cousin was the one driving me so she would also have to leave with me. She pretty much said there is nothing they can do and I can’t work out today. So I decided I wanted to talk to Paul, who was the one who helped me register. I asked the lady at the desk “can I go talk to him?” And she replied with “you can, but you’re not working out today” ... was I asking you? But in all seriousness then I approached Paul and this girl (didn’t get her name) and they were very helpful and gave me some options/ a solution because now I have driven 30 min for nothing pretty much. In the end I booked my time for 7:30 and had my workout. But I don’t recommend this gym to anyoneeee they are so dramatic about the bookings for no reason because I literally know people that get in without bookings. All in all not happy with the general manager as she gave me no options even though I explained I live far and my cousin was the one driving me and I thought it was something to do with their system.

Peter Hanson

The club is the best location I've ever visited! Shannon and Sam always make me feel welcome at the front, and the gym is always tidy and maintained! Absolutley love it here

Karim C

Clean and excellent service as usual! Highly recommend. They are keeping on top of cleaning and friendly, helpful staff..can't go wrong! I like I can schedule up to 3 visits a week right now and change them without penalty as long as it's 2 hours or more before. Keeps me going and motivated! Thanks

Ryan Pham

I go here at least 4 days a week and I must say that this is the best gym in Langley. Nathan, one of the employees there, is an excellent greeter. Lots of energy and is one of my highlights of the day whenever I see him. The other staff are also joyous to see as well. This facility is kept very clean and cleaning wipes are there for us to clean the machines before and after. I recommend this gym to anyone looking for a gym that is very reasonably priced and has all the equipment you really need. Definitely coming back here.

David Stevenson

Still able to work out. But iD like to see more weight equipment and less cardio equipment. There is always cardio equipment available but the weight equipment is always busy.

Janssen F

Extremely helpful and upbeat staff. Yet to see a fitness facility in Langley to beat the Club 16 Langley. Samantha the General Manager is so kind and helpful!

Candy Reviews

The new gym is really nice except for some issues. The staff is nice. I was at She’s Fit so the She’s Fit is a lot smaller in the new gym. It is missing a ton of equipment on the she’s fit side that we were used to having, I joined She’s fit because I didn’t want to work out with men. Yes the machines that are missing are in the coed side but I don’t want to go over there to use them. There is no longer a leg press, lat machine and the list goes on. There is only 4 benches to use and 2 don’t incline, to make matters worse of the 2 that do incline, one doesn’t work still. It was that way from the the day it opened. We have told staff repeatedly and yet it still doesn’t work as of Dec 30. Another thing move your weights away from the mirror maybe behind the bench’s would be better than we could actually use that big mirror. It’s a fight to find space when you want a mirror.

Justin Mcloughlin

Super nice facility, clean well kept and the staff is very friendly!

Razaik Cheema

The gym has it all! It is super spacious, very clean and has a large variety of equipment, and friendly staff!

Amy Asuncion

Love the facility and the people who work there.

John Mattick

Overall a great gym, everything is clean, and the staff are friendly when you’re there, however if you cancel your membership, you should cancel in person, I have tried calling multiple times with little luck of somebody picking up the phone. When I finally did get through, the representative seemed very rude and it seemed like they wanted to get me off the phone as soon as possible. Club 16 says they make the cancellation process as easy as possible but it seems like that is definitely not the case.

a n t i c l u b

Sick gym, good equipment, can be crowed a little sometimes

Nathan Renaud

One of the best gyms I’ve ever been to! Spotless, well-equipped, and great atmosphere. I was impressed with the service from the friendly staff. The manager in particular, Sydney (I think), was super helpful and made me feel like a valued patron. I would definitely recommend this location. Best in Langley!

Gareth Bryson

Sam and Ira, Irina, I something we’re awesome and helped me replace the keytag I’d completely destroyed. Facility rocks. Keep it up ????

Adam Bank

They have the best manager there

Iain Wringe

Super helpful staff, tons of space to workout and great equipment!

Chantal B

I love coming to this gym. Pre - covid it did get really busy in the evenings but that is to be expected. During covid, it's been a lot easier to power out a workout since theres a lot less people. It's always great to be greeted by the staff when you come in and leave and Kevin is such a friendly face that I look forward to seeing each time. ☺️☺️✌????

Rebecca Neville

Great place to work out, clean environment, the staff is friendly and helpful and the equipment is amazing and up to date!! Highly recommend

Kristina Skladowski

Gym and equipment is good quality, staff is friendly although sometimes they do not answer their phone the entire day which is very frustrating when you have to call in to make a tanning appointment. I have had to drive to the location on multiple occasions just to make a tanning appointment and then have to come back later for my appointment time. Maybe just need to hire more staff? Very frustrating

Ian Thompson

I love all the works there but if I had to pick one worker it’ll be Sam she always motivates me and everyone that comes in to work out a really nice person and also sweet.

Jesse Rossi

Had the greatest conversation with samsam!! Was a little nervous calling club 16 as I've had some issues with other gyms but she made me feel so comfortable!! So refreshing to talk to someone who genuinely cared about my experience with their company! Keep up the great work samsam and everyone at club 16 langley!

Mikesthervdg Vandergugten

I love club16! Best gym in Langley for sure! And I highly recommend their personal training services. I had the privilege of training with Shannon and it was awesome. I am so grateful for her encouragement, training and support during the time I trained with her. It was a strong start in the right direction!

Trevan Cox

Best gym and staff in the lower mainland. I’ve visited other locations but Langley is the best! They remember everybody’s names and they’re always on top of their cleaning. Makes my gym experience 10000x better. I love coming here and seeing Aira, Tatenda, Hannah, Sam, Tarik and Paul. Highly recommend getting a membership here.

Maxwell Turpin

Emma and Samantha are G's bro, straight up legends. Helped me out mad.

Resina Kim

Such a great gym with lots of space and good equipment! Staff are friendly, Sarah at front desk was very bubbly and a great personality-- very welcoming. The gym itself is well organized as well!

Parm Kooner

This is hands down the best gym in Langley, the gym itself is massive, so clean and an overall great facility to be in. The managements rocks! Samantha is perfect GM and her staff is very well trained. I recommend this gym to everyone!

Lala Jackson

Great location and thanks to aria for always taking care of us

Jorge Nuño

the staff working is super friendly.

Victor Hoang

Absolutely love this gym, the facility is spacious and clean, membership is ridiculously cheap!

Gavy Singh

What a fab setup! A great gym in the city and reasonably priced. Highly recommend.

MayBrite

Aira is so sweet and nice to me every time i come in! she really makes the gym feel like a second home and my workouts benefit from it everytime!!

Randy Chin

The high ceilings, open design and bright lighting make it very inviting and energizing for working out! Could use more accessories for the cable machines along with a few more weight plate holders. Overall, it has been a great couple months!

S O

Great gym, nice equipment.. Nathen and Paul were really helpful and great too work with

Shay Cannon

(Translated) Samsam (Original) Samsam

Shivani Kanwar

worst customer service and management. The receptionist are very rude and i needed help regarding my cancellation. Nobody is responsive there. Easy to get in but once you need help in cancelling membership, staff and management will ignore you.

Gurjant Dhillon

Best Gym in Langley hands down. The manager Samantha is great and really helpful. Receptionist jaskaran and Sam are really nice in the front. Facility is great, best equipment and clean gym. Recommend checking it out.

Kevin Baggs

You simply can't beat this place. Huge facility, tons of equipment and great staff. Paul was a great help.

Maile Stoppler

This gym has the best team running it!! They are working hard to keep us safe, all while being super friendly, remembering our names and really making an effort to build rapport with all members! Keep up the great atmosphere team Langley!!

Rae A

I joined Club 16 in Langley in early February. Smart Start Elite Plus. My plan was to hire a trainer to help me focus on increasing the strength around my knees to get a handle on some ongoing pain I was experiencing. I explained my limitations and what I wanted to accomplish. Taryk understood what I was looking for and suggested some PT with Brendan Gregory. Brendan was recommended as he’s familiar with rehab and is very knowledgeable in a broad spectrum of individual needs. One thing I liked from the beginning was Brendan’s ability to pivot if needed during our sessions. If something wasn’t working, he could immediately suggest an alternative method or exercise. Brendan is very good at reading my limits and is constantly adapting and adjusting every session as I go. He pushes me but I also feel safe within those challenges. I’ve surprised myself some days with how far I’ve come and how much better I’m feeling. Brendan regularly mentions “functional fitness” and it’s the truth. I just came back from a trip to Africa and my fitness level increases allowed me to enjoy my travel pain free. Brendan also spent time to help me prepare to keep active on my trip with a comprehensive list of activities to keep me on pace. Spending that extra time was not required, but because Brendan cares about my overall goals, he is always willing to go above and beyond. His engagement in my goals does not go unnoticed. Brendan regularly quizzes me about methods, nutrition, and fitness knowledge. It’s really helping me understand better how the time spent on myself both activities and nutrition all contribute to me feeling better day by day. Fueling my body and importance of food types intake. Thinking about my body more like a machine that needs proper care and maintenance. Constantly tweaking my form during my sessions is something Brendan focuses on and because of that, I’ve had no injuries, just sore muscles ????. I knew early on that I needed appointments to keep me accountable to myself and I ended up buying a year’s worth or PT sessions with Brendan. Having Brendan as a trainer 3x/week keeps me accountable to my goals and I’m seeing slow and steady progress and I’m so much happier than I was 7 months ago.

Honey bhullar

Love this location. Very clean, good maintenance and helpful staff. Ethan helped me get in, he’s great.

Carolyn Martin

Be very careful with your account and if you decide to cancel your membership. Their accounting department and ability to communicate effectively is horrendous!!! 1) June - my account was on hold (frozen per their policy for 2 months) due to covid as I am a senior citizen with health issues. They kept charging me. 2) June - my credit card expired and although I had corrected the expiry date in person within a couple of days I was charged a penalty fee. I was told it would be corrected, and assumed I would receive a credit on my credit card but after that didn’t happen was advised “it’s just a credit on your Membership acct“. 3) June - tired of the nonsense I was told I had to email to cancel my membership which I did. I received no confirmation. 4) July 17 - I went to the Langley gym to ensure the account was cancelled as I had received no confirmation and found no action had been taken. I was advised my email was not received. I Again cancelled (in person), was told everything was done and I had a $28 credit on my acct which would more than cover 1 month cancellation notice at $8 bi-weekly. 5) August - charged an additional $31.49 weeks AFTER my membership was canceled! I signed up with this gym as it was reasonably priced but have never experienced such a terrible experience with a gym in my life. Terrible business practices and terrible communication!!!! I emailed them again as rarely is the phone ever answered. I was advised that the charge was the “annual fee” that was supposed to have been charged in spring but they decided to wait because of covid. How is it legal to charge a credit card after a membership is cancelled??? Of note - I noticed additional complaints on the better business bureau!

Derek Condon

Great Experiences so far with the New Langley Location.

Ryan Wise

Hadn’t eaten almost all day….was really hungry. They didn’t have granola bars so Samantha gave me a granola bar from her secret personal stash! Thanks for fueling my workout ????????

ਲਾਡੀ ਸਹੋਤਾ

Always busy

Gerald Gordon

Great environment and great staff. Thanks Aira for all the help!

James Chu

Best. Gym. Ever. Best Equipments, change room, showers, staff, managers, and trainers. Friendliest bunch! Helps me whenever I need anything. Totally would recommend this gym over any other gym. Best service and best price. No other words.

Victoria Li

i signed up earlier this week and waited about half an hour. It was crazy busy but I guess because it's January. Nonetheless, the staff were super friendly and understanding. Sydney helped me and my bf sign up and he was super calm and apologetic, he made it worth the wait. Thanks Club 16!

Dan M

Cancelled in July but my request still hasn't been acknowledge and I've still been getting billed.

Elinore Bolt

It's a nice place to do excerise. I have a helpful and nice coach, who is very caring.

Victoria Mason

I signed up at this location yesterday. The employee that did my assessment was very friendly and knowledgeable. He gave me all of the information that I needed to know about the gym, and reacted positively to my fitness goals. The gym itself was prestine. Extremely clean, stocked with paper towel and sanitizer. During my workout I was very pleased with the equipment options, and the amount of equipment they had. Also, no waiting to use the equipment, so that's a plus. There equipment was "out of order" or broken equipment like there can frequently be at other gyms. I look forward to reaching my fitness goals here. The only thing that could be improved upon is, more staff walking around the gym. It's usually helpful to have at least 1 person around if you have questions about a machine, or tips for certain weight training or circuit movements, not just staff at the front desk. Other than that, I only have positive things to say ????!

premika Narayan

I was just charged 31.49 annual fee!!! When I registered I was not informed as well I paid extra money so that my monthly fee will never change you guy's should informed before going forward and charging people especially now we can't even use your facility....

Vance Lush

I look forward to my usual 6:30 AM workout in the clean well-kept environment. Nathan is friendly and professional at the door for that early

Torogi

Probably one of the better club16 gyms in the lower mainland. Plenty of space to move around and equipments a plenty. I'm a big fan of a big change room/washroom and this place has it. Not like other gyms that are too cramped and smells like someone died in it. Overall a positive experience :)

Al Leigh

Unprofessional staff. Horrible experience. I would never recommend this place to anyone. I prefer the extra travel time to go to a different location

Katerine Dirner

Awesome new equipment and really nice staff!

Yonnie Birhane

AMAZING

Anastasia Z

Nice gym! One thing is missing is a rear delt machine in She’s fit part.

Kurtis S

Great gym, Aira works at the front and is very friendly and helpful. Place is always clean, awesome place to workout !

Matt M

Pretty good for a new gym. A lot of equipment that I’m unfamiliar with but learned how to use and now prefer over my old work out

Mina Abdelsayed

I admire the staff over there. Professional and cheerful! The place is always kept clean along with frequent sanitization. Special kudos to the reception staff

Danny Ray

Great system in place to keep everyone safe. Always nice to be greeted at front entrance.... Nathan is exceptional with his Customer Service, & kind personality. By far the best fitness facility in Langley !

Kendace Bowe

Recently, my husband transferred his membership to this location and since doing so, he has had a great experience with the staff. More specifically Gurm and Kevin. These guys were professional, kind and accommodating. My husband definitely enjoyed being help by them. The environment and the staff is awesome.

Wayne Belzer

I have a great trainer who can help me get rid of pain. Facilities are bright, open and amazing in scope - and I am actually learning how to use the equipment!

Cathleen Hughes

The staff are friendly, and they are trying to accommodate everyone during this pandemic!! (The online app is great! Stops members from hogging a machine, while sitting on their phones, or taking selfies!!!) Great gym!

Steven Wong

Non intimidating atmosphere and super clean. Staff are friendly and readily available for help.

Amber Unique

Within this past year I left a negative review about this Club 16 location regarding some wrongful charges to my credit card however, I have since been reimbursed those charges and would like to recant that review. I am happy with the quantity and quality of the equipment supplied, the cleanliness, as well as the friendliness and helpfulness of most of the staff. I will gladly continue my membership and recommend this location! :)

Tara Marie

The staff here are amazing, always friendly and positive. The facilities and equipment are well maintained and clean. Shoutout to the manager Samantha for always being super helpful :)

Glad You Bake Pâtisserie

Probably the best and biggest club 16. Love it

bendy tv

Excellent gym with excellent staff!!! Very organized and clean through this pandemic. Shoutout to Nathan and the rest of staff with the bookings. They are all on top of things and on point with the scheduling. So if you're reading this right now, you're too late lol....no just kidding, JOIN NOW!!! #getyourgainsup ????????????????

Kat Pasion

my mom and I signed up in December and we're loving the gym! the assistant manager helped us out with registration and was very kind and informative. we're glad we chose club16 and there's finally one in langley :)

Tim R

Great location with all the equipment you need. Indy was very helpful at the front desk.

Kam

I been a member since last October, I just made my return 2 days ago and I am very impressed how Linden in Langley has everything so organized and clean, the staff are doing a great job cleaning and clearing people out after time slots. This gym is way cleaner than Fitness world ever was. I will continue my time here with no concerns on health. Great job Club 16 ???????? THE SAMANTHA’s ARE SOOOO NICE! They make my day with their bright and positive attitudes.

Sheri Roch

My husband and I wanted to check out the gym but they refused to speak to me unless I gave them all my personal information. I asked to speak to someone else and fellow at the front desk was just so not helpful and said no. Sent the club a tweet and all they did was delete it. There are other gyms out there and feeling like you are valued is important. Really unhappy about my experience. Also please read the reviews and note that they ignore the negative ones.

Matty ceps

charging for no shows... even though you show up.

Tricia Champion

Aside from some of the other issues already mentioned like not enough equipment on the she’s fit side, and it’s also quite busy (but hey, that’s January for you!), I really like this gym! It’s well maintained, clean and the staff is becoming more comfortable in their roles! I just want to take a minute to address the main person I dealt with from sign up. His name was Sydney and he was super helpful during the whole sign up process. Even when I see him around the gym now, he always says hello or gives me a wave. It’s a little thing, but it means a lot and makes me feel valued as a member and not just seen as a number. Keep up the great work!

M K

warehouse look and no ammenities like pool or suana, 2 stars with location and lots of parking.. it's very busy most of the time.

Shayna Desrochers

The staff at the Langley location is AMAZING! COVID-19 has hit everyone so hard and they have done an incredible job at re-opening during these strange times. I am greeted with huge smiles (even though they are wearing masks I can tell they are grinning) and are so upbeat and helpful. I am happy to practice some patience while the kinks are being worked out with the online booking stuff. I honestly cannot say enough good things about the staff and my experience there! ps. IT IS SO CLEAN! Cleaning wipes and hand sanitizer are EVERYWHERE and they have staff on the floor cleaning the entire time!

Lil Sparrow

Poor customer service and bad management. I definitely would not recommend signing a contract you can't get out of! So quick to take your money…just wait till you have a problem or are unhappy with the gym. That’s when you’ll find out exactly what type of crooks they are.

Marc Tayler

Great staff, and a great environment

Danial Shirbazoo

The worst customer service I've ever seen in my life, first they don't tell you anything over the phone and once you go there in person they don't even let you to see the gym and they clearly have no idea how to treat the customers, it's a big gym with a lot of equipment but even so don't go somewhere that they don't value customers.

Jared Bellusci

Aira consistently provides amazing customer service! She is very polite, knowledgeable and professional! What I love most is that she always has a smile on her face! She would definitely make a great manager at Club16! Keep up the fantastic work Aira!

Eli Williams

You lift the weights, then put them down

Jimmy James

Top gear Good staff Would be nice to have longer then 1 hour workouts. But as far as the new norm ..Club 16 has it

Nikola Staroňová

I cancelled my membership and I was told via e-mail that since I have credit on file I will not be charged anymore. I believe the credit was $18 something dollars -basically 2 payments) but they still charged me one payment. I was like ok cool its probably just the computer mistake. Emailed them about that and I received a phone call from Rita. She told me she will pass the message to her manager I believe her name is Samantha. Manager never called. So I called back and somebody different picked up and said that manager wasn't available . So the next day I walked in and talked to the front desk. He went to talk to his manager who didn't have time to talk to me cause she was training a new receptionist at that time. When he came back he said the manager told him Im not getting my money back and the last payment will be taken off of my credit lol. Its not the first time they charged me when I either had credit on file or when they were closed due to covid. Scammers

kyacleto

Really good gym with lots of equipment. i really love how nice the workers are. i just started recently and the workers there have made me feel very welcome. all in all i think its a great gym and everyone should check it out to see for themself!

Kyle Cielo

Clean and always a great place to workout!

Umang Yagnik

I had a 3-month Elite Gym membership voucher that expired a couple of weeks ago. Chinasa from Club16 location at Langley Bypass spoke with her manager and they honored to accept my 3-month Elite Gym membership at no cost!

Connie Smith

No regrets going from SNFW to Club 16! Phenomenal facility with amazing service and equipment. ????????❤️????

Tony Duong

Best club 16 no cap

Rebeca Silva Costa

Great gym and Aira and Gurm at front desk are really really great !

taryn emma

Manager was the nicest ever. Shoutout to her for making the gym the best place to workout in!

Ian Mackay

Love it , so spacious

Erik Jonker

excellent gym with great equipment

Joanne Seto

Great staff - nice people, really good facilities. Sidney helped me and was very helpful.

DiAnne Gomez

Equipment available when i go, various times of day. Quick repairs on equipment when damaged. Lockers and bathrooms cleaned regularly. Staff friendly.

Matthew Lloyd

Staff is very friendly, facility is clean, nice to try the hydro bed massages and tanning. Good price from a corporate member perspective. When you sign up I got 2 free 1 hour training sessions. I plan to book more personal training sessions in the near future. Thus far no complaints about the facility and its staff. Cheers

Scott D

I've been training at the Langley location since it has opened. I recently had some questions regarding my membership and stopped by the front desk to get some clarification. Samantha helped me out, was super friendly and answered all my questions. Thank you!

Jake Andrews

Started coming here almost every day since January, and I love it, super friendly and helpful staff (Especially Aira!) Love the environment and atmosphere here too, always pushes me to work harder. Super clean as well, I really recommend this place if you are looking for a gym :)

Samantha Elsoff

I have been with this gym for a few years. Had a few issues about payment problems but otherwise love this location and just recently ( last year) got myself a PT to help me out. Madison , my PT, is AMAZING! Always supports and motivates me and has given me the knowledge and confidence to go into the gym with or without her and it has helped me for the better. :)

The Corrupted Gamer

Indy the staff member was very helpful for my time being there.love the atmosphere and the help that they give to a person like me

Jason Watson

I haven’t exercised in years and was Leary of joining a gym. Honestly my first few visits were just kinda so so. The staff didn’t seem to be that interested, but the other day my opinion was changed by the above and beyond service I received from Samantha. If all the staff were forward thinking problem solvers like Samantha this gym will become and remain the best gym in town. She restored my faith in a positive gym experience.

Kim Garma

It's huge in there!!!

Warren Leyes

Edited to add an actual review now that’s have been attending there regularly for several months. (still remains full 5 stars from me.) Overall I Am very impressed with the plethora of equipment available and despite how busy this location is the facilities is well maintained and very clean. If you really want to get your body into gear I personally recommend taking a look at their personal trainer packages ... I am actually glad that their customer service talked me into it, and in hindsight I wish I would of picked the bigger package of sessions as it took almost 12 sessions to get my body tuned up and balanced enough to start making meaningful gains with a lot of small wins along the way. The Langley location is 7 minutes from my house and I have a membership to another local gym that is half the distance away and is open 24hrs/day that has not been used since starting At Trevor Linden Fitness. The only thing I can be critical about is the user experience of joining online from their website, the user experience really needs to be examined simple things like maybe notifying the user that they can pick up their membership card at the front desk on their next visit not left wondering if membership is being mailed ... along with a few other annoyances on their site. TL;DR: at the end of the day it’s a great gym, with awesome equipment and very helpful and accommodating staff and personal trainers!

Scottpen

This gym has been a great experience for me so far. Since day one all the employees have been super welcoming and enjoyable for me everyday.

Ann Dommasch

Such a great space! Never any line-ups...not because its not busy...but because of the huge variety of machines! Excellent personal trainer too!

Robert Silzer

Great place wonderful staff.. Working out with a mask on sucks. Hopefully that ends soon

Samantha Fong

The space is very nice and bright. Staff was amazing and super friendly! Excited for this new location as it is super convenient for me to drop by. ????????

Kyle Cameron

Club16 Langley is clean organized and friendly There staff always greet with a smile and have been helpful when asked a question. There pricing is affordable and fair

Sam Loch

I wish I could give it 0 stars.. So I have relocated to the Okanagan for about a month now . I was talking to Samantha and she had said that my account could be frozen till my anniversary date and I would not get charged the cancellation fee . Apparently that was a lie, so then I sent in what was asked and she had said that I would not get charged anymore . That was another lie because I was charged 2 times in August. This has been the WORST EXPERIENCE I have ever had with a fitness company . I would suggest checking credit card statements to see if the charges are correct . This is not the first time this has happened that they charged when they were not suppose too .

Matt Phillips

Ryan and his entire team over at Club 16 create such a great training environment. The staff are friendly and take the time to walk the floor getting to know the members and somehow still manage to keep on top of all the cleaning required to keep the gym safe for members. I look forward to hitting the gym each day and enjoy the sense of community thats been cultivated at Club 16. Keep up the great work everyone!

Parmbir Nijjar

Ikaria was very helpful I needed some medical attention and she helped me out right away and her customer service was exceptional.

Clarissa Booth

Nice gym with lots of different equipment. Emma and Samantha are super friendly and personable at the front! Makes going to the gym more enjoyable :)

Peggy Wood

I have yet to receive my refund from being v over charged. I have emails to prove it wasn’t months ago and all I got in the first email was “ we will put the money into your ( Trevor Linden ) account, but no refund for being overcharged “. I explained that I had never used their services ( not even once), and my account was cancelled, so why would I want the money out onto my Trevor Linden account? Now, all communication has stopped ????

Gagan Grewal

Worst customer service ever. Quoted a different price when I signed up. Did not send me both the agreements I signed. When I asked about cancellation, said I cannot. Would not abide by the terms and conditions of their own agreement. Keep skirting around the issue, and do not answer the questions you are asking. You would think that you could go to their corporate office and be heard, no, they all sing the same tune and give lame excuses Do not get trapped in a one year agreement. They will cause you mental stress instead of helping you be fit.

Stephanie Hui

Aira was amazing in helping me out with a VERY DIFFICULT situation. As a customer I'm delighted to have someone like Aira always willing to help. THANKS!

David Bubela

Excellent facility with great staff. Finally langley joins the club. Thanks Trevor Linden for investing in our communities wellness.

Kelly Downes

Everyone has to be double vaxed and wear mask unless exercising. I was in the ladies area. Not busy early afternoon. Lots of machines and cardio equipment.

Tall and small

the vibe you get when you walk into this club is amazing. The front line staff are happy to see you. Any time I walk pass a staff member they say hi and ask how you are. I noticed that the managers office door is always open and decided to talk to her. I wanted to share my experience with her and happy to hear she has an open door policy for all her members and staff. This manager seriously cares and her team is a reflection of it. They clean daily and enjoy doing it ( dancing with a mop - why not!) I didn't catch her name but you'll know her when you see her. I recommend stopping in and checking out the gym. Thank you so much from the Langley community

Bill Larson

Haven’t got a clue how other gyms are still in business with Club 16 being so nice and extremely friendly on the wallet. Thanks Mr. Linden!

Hamish Parke

Staff is friendly, especially Maddison at the front desk very kind and energetic

maria siritoudis

VERY helpful staff and very clean!

Filip Briggs

Honestly a good gym for a decent workout, but communication and customer service are horrendous. The VAST MAJORITY do not greet or acknowledge customers. Additionally, they act as though it is some hangout location, as I have witnessed staff spend long periods of time flirting and chatting up clients. They consistently act annoyed or seem as though they would rather do something else than answer a simple hello. No manners

Mia Duncan

Just dropped in and Shelby was so sweet and helpful. Everyone looks like they love it there. Glad to have a nice gym in Langley. :)

Mariam Morisette

Ever since I joined Club 16, everyone that works there has been so helpful! The managers are always so friendly, and the staff have always helped me with any questions!!! Thanks Langley staff.

Baljeet Bhullar

Love this place reception is amazing clean gym and very professional.

Marissa Davie

INCREDIBLE CUSTOMER SERVICE. MASSIVE GYM & NEW EQUIPMENT. I have been going to Club 16 (Downtown) for three years. I went to the Langley location for a few weeks while I was living in the city. I called the location and Samantha booked times for me, over the phone, even though I just have a regular membership (I still paid drop-in which is only like $3). The staff at Langley are clearly busy, but that does not affect their willingness to help; or efficiency at each training time, getting people inside and outside of the gym. The She's Fit side of this gym is the size of the entire Club 16 Downtown location. This gym can get busy, but I haven't experienced not being able to use a rack or machine after a few minutes. 10/10! Wish I lived in Langley.

Manni Gill

Great facility and even better staff. Nathan in particular ensures to provide a warm welcome each morning just to make my visit that much better.

Manvir Gill

I understand with everything going on that you have to book an appointment. With club 16 you either get an appointment or go onto a waitlist. You guys need to educate your staff on how to use this system. Don't tell someone to wait outside for 15 minutes and we will get you in just to go back in and say "sorry we are full". Waste of time.

Sean jewles

This location is something else! 1st visit I was offered a tour even though they had a line up of 50 other members coming in. 2nd visit they already remembered my name (thanks Tea) 3rd visit Samantha dancing with her staff, she was fun to talk to. The energy in this location is perfect. They talk to everyone. And they are collecting for the food bank. This location has my heart.

Ray Millar

They lie lie lie. Grossly incompetent. Overcharge your account and won't refund the money. They are thieves. Don't sign up. Ripoff. Stay away. The company is horribly mismanaged

Justin Ma

Awesome facility, brand new equipment, spacious, and friendly staff. I signed up for the personal training program and have seen results on gaining muscles and stamina. I found it very beneficial to have a good personal trainer teaching me proper postures and helping me train various parts of the body in the correct way. If you are looking for a personal trainer, I recommend James Chu.

Anurag Jain

Poor/rude customer service. Also you're lucky if someone picks up the phone even during working hours while u get charged for not being able to cancel your booked appointment. Finally cancelled my membership instead!

Vincent Snyder

Aira was so helpful! Very considerate and always smiling. Helps me start my workout on the right foot. #positivevibes

Stacey Tabamo

Great vibes! Amazing staff - everyone is super friendly and welcoming. Makes the gym atmosphere way less intimidating for newcomers. Also, brand new everything! :) Love it!

Paramjeet Bhullar

The way they great there customers and are so kind and respectful is something other gyms miss. Amazing prices and a well set team. This gym won’t let you down.

Raj

Booked 5pm at Central city and I accidentally went to the Langley location, they told me to go to Surrey Central so obviously I would miss my work out. As I was leaving they took in drop ins, they clearly had room to take in more people but told me to go to Central.

Bear smokey

Great atmosphere to focus and train. Also staff member are always cleaning and courteous of your space. Thank you to everyone with the club 16 team. Special thank you to Aira and Zamir. Keep up the great work.

Chas Olsen

10/10 $50 per month value for only $16. Great gym and staff

Matthew Alexander

You're employee Aira went above and beyond and helped me because your website was down and i wasn't able to book an appointment. So she helped me book my next three appointments <3 thank you so much Aira you are awesome! @YaboyMateo

Thomas B

Great gym!!! Great people!!! $16 a month!!!

Shan A

I've been a member of Club16 at this location for about 2 years now and my experience has been nothing but positive. The staff are professional and very helpful. I have been to many gyms before, but none of them compare to Club16 - Langley location. It's spacious and clean with lots of equipment. They have done an extremely good job with their COVID precautionary measures, I feel safe workout out there during these times. The general manager, Samantha, is great - she leads an incredible t team and ensures that her members are taken care of. 10/10 recommend!

J B

Beautiful new gym, staff is friendly and helpful. Parking is numerous (and free). Huge change room and separate entrance for the She’s Fit side and lots of new machines that the old gym didn’t have. One minor gripe is that there’s only one set of 5/7.5 free weights on the She’s Fit side but multiple sets of others up to 50 pounds! I’ve already encountered multiple times that there isn’t enough lower weights to go around during slow times so I can imagine it must be even more frustrating during busy times. Either than that (and my continued annoyance that people leave their huge gym bags all over the floor causing a tripping hazard - USE A LOCKER PEOPLE!) I’m very happy with this gym.

kay ge

I'm a regular at the Vancouver/ Brentwood location but was in Langley for the weekend so I popped in. All I can say is WOW this a beautiful gym. Way better than Brentwood. Cleaner and alot more equipment !

Matt Harrap

The gym is a good size, clean and there is plenty of equipment but don't expect any customer service. The staff act like answering a question or setting up the tanning or massage chair is a major inconvenience to them and don't even bother to try phoning them - No one ever picks up.

Joe Baker

Awesome setup!

Cassidy Bossert

One of the best gyms that I've been to in a long time. The staff is also so nice and helpful!

Tim Mackie

I joined Club 16 on Nov 5 and went in to cancel my membership today. I was told there is nothing they can do with the $75 cancellation fee even though I only visited the gym 3 times in a month. To make matters worse they told me my membership is cancelled as of today but my fees for the first half of December with be taken out of my account on Dec 4th. When I asked the representative how this is fair - my membership has been cancelled but you are making me pay my dues and I am not allowed to come to the gym - he replied I have spoken to the assistant and general manager and there is nothing we can do. Mr. Linden I am a big fan of yours but you are seriously missing the mark here - I will be sure to share this experience with my network. What a terrible experience.

Albina V

The gym is very well equipped. SheIsFit zone also has all necessary equipment. The gym has online booking system which works pretty good. Members are allowed to book reservations for 3 workouts. Only 1 reservation per day is available. I have never had hard time to book a workout at particular day. Waiting list is available in case everything is booked. There is no show fee though or no cancelation fee. Members have to cancel their workout not later than 2 hours before workout otherwise fees will be applied. Overall I am happy with this system now, not so crowded and parking is always available. Staff are also nice and friendly.

Shiyan Buksh-Lal

Samsam is super friendly, enthusiastic, and knowledgeable regarding any questions I had. Definitely ask for her if you’re thinking of signing up!!!

Sam Anderson

Love it here, everyone is really friendly and helpful. Especially Aira who helped me out at the front desk and was kind enough to show me around.

Parmit Kijar

Gyms generally make me nervous but the rep who signed me up made me feel very comfortable. He didn’t force me into anything and really helped me find what I wanted for me. It makes a big difference for me since I’ve been to gyms in the past like Steve Nash that really try to push everything on you and sell you anything they can but all I wanted to do was workout, and I think Club 16 really hits the mark on this perfectly. Thank you club 16 and thank you Sydney for making me feel completely comfortable and happy.

sukhdeep singh Randhawa

Newly opened.. all equipments are new. Spacious. But few members are annoying, they put their gym towel on 3-4 places to hold machines and weighs. They don’t respect other’s time. They should go to their own private gym. Otherwise everything is good. Prices are very reasonable

T Kingma

Great Gym, love the new location!

Dana Noh

(Translated) It was big and clean and the disinfection facilities were good. (Original) 크고 깨끗하고 소독시설이 잘되있어서 좋았어요

Lynn F

Great facility, staff is amazing too. However, during these colder months, it would be nice for the staff to give a heads up to people waiting on the standby list what the chances will be of them getting in. For example, This morning it’s 6-7 degrees, the staff member lets the standby lineup build up. Knowing how many people are on the waitlist, knowing how many people are confirmed now, she could’ve had an idea and given a heads up “you probably won’t get in”, instead, she let everyone stand around for 20-25 minutes. Clearly my time is not valued here, and things need to be worked on. If your routine/schedule is off one day, your time is not valued here, drove right over to fitness world and got myself a pass. Thanks, it was cool while it lasted.

Kate Sheriff

This gym is amazing and a steal of a deal for $16/month!!! Sydney helped me sign up and when he went over all the costs it was a lot easier to understand than Steve Nash that expects you to take out a mortgage to join. The ladies side is also nice because it’s really private and also quite large! But I’m in love with having a brand new gym to go to and excited to get my sweat on. :) :) :)

Kiet Pham

This gym is amazing, it is so clean compared to the others and has a lot of equipments, meaning no wait time to use what you want to use. The staff are very friendly, especially Aira. She has been very helpful when I had a few matters to deal with.

Carol Mc

Sam was very understanding and helpful in figuring out somethings with my account. All of the staff here are some of the friendliest people around! This facility is super clean and has an awesome variety of machines in the women’s section. Best facility in the area.

Jasmin Gadey

Just switched over from a different club 16. This place is huge and very clean. Sam helped us transfer over and got us in the same day to workout! Our old club was always crowded and had wipes everywhere.

Amrit Gill

5 stars!! It’s an amazing gym, and thanks to aria and indie at the front desk, I was able to have such a amazing experience at Trevor Linden. Thank you so much ????

Tim Veers

Awesome gym!!!

Samantha Morberg

When i went in, Sydney was so helpful he showed me how to use all the machines and put my anxiety at ease. He was super accommodating and whenever i have questions i go to him and hes the best!

Catherine Dunlop

Just moved here and have looked at about 6 different gyms in Langley, and this is easily the nicest one, not to mention cost also being the cheapest!!!!!

Shaianne Klair

THE BEST GYM IN LANGLEY/SURREY!!! Their GM, Sam Kong is an absolute gem of a human being and was so helpful and kind about explaining the policies and procedures for coming back to the gym during all this COVID-19 chaos. She reassured myself and my family members that the gym was safe and even took the time to explain the proceedures for making the appointments, to go even further she helped my sister with her account! I will never go to another gym because of this lovely soul!! She is a definite keeper!! KEEP UP THE AMAZING WORK AND POSTIVE VIBES!!! :)

S Raison

Lots of staff to answer questions. Large area with plenty of equipment. Wish the core area was set up a bit different (more open).

Mike Anderson

Love the facility. And the staff members are awesome!

Zack donoghue

Staff does a great job of maintaining the cleanliness of the building. Every time I come here Paul is very polite and greeting.

Kenneth Snider

Me and my wife joined in January and have loved our experience at Club 16 Langley. From the great facilities that now in a COVID environment are kept clean and spaced out to the excellent trainers Spencer D and Shannon that we work with, Club 16 has given us everything we need and more. Our trainers have gone above and beyond our expectations and we couldn’t ask for better coaching.

D T

Really Good gym to train In and also had great training I recommend James Chu ????% if u want a personal trainer really give him a try

Alex Quezada

First day back after the closure and it was great to be back. All the staff but especially Aira was super helpful, welcoming and did an amazing job guiding me through the new policies. Even though it was a little busy at the front desk she was efficient but took the time to welcome us back and do so with a positive and cheerful attitude. 5 stars for the club and 6 for Aira!

Gamer Girl

Best gym out there.

Jessie Jackson

Signed up today and excited to get started, Edona was nice and answered all my questions.

Smth C

Club 16 Langley is an awesome gym with so much space! Samantha the GM, is doing an amazing job running the place. Everything is very organized and clean, also the staff there are very professional and easy going. I highly recommend this gym. I don't mind the whole booking system they have in place. Makes the place less crowded, which means no wait times for any machines or equipment!

Gurpreet Bains

Got a membership at this new location. Lots of space and great machines. A great staff as well!

Sam C

While this is my favourite location in terms of equipment and quality of equipment, this is by far the most poorly run. No one cares. Management doesn't care. No one enforces masks (it's a pandemic), isually out of wipes somewhere and just let's the members run show. They have friends they allowed to workout for whenever they wanted for however long during the 1 hpu4s period time. And as a whole they charged more for memberships & I see nothing different. They don't clean during the day, they just stand at the front and chat. Communication is not there. I've emailed, no responses. I DM, no response. Just so disappointed in where this gym individually and as a whole as gone down hill.

Steven Sangha

The real appeal of this location is the staff! From Ryan and Sam in management, to Hannah and Aira at the front desk, individuals going above and beyond is apparent in every interaction. Member's opinions are valued and acted upon.

Martin Williams

Such good quick communication of solving issues with your membership.

Dong Seo

I love how they have 5~6 employees at the entrance and none of them take phone calls “Due to Covid-19”

Lindsey Theaker

Great experience! I have been going here for 6 months now and the staff has been very helpful and friendly especially Aira! ????

Angela Galvez

Avneet and Indy were very helpful. Love this facility.

crzychikster JM

Very clean friendly staff

N. S

Recently joined, great gym. Had some trouble with online booking but Aira at the front desk helped me out and resolved the issue very quickly.

glamz Look

So bad service

Karina Chernenko

The receptionists do their job really well, especially Sarah as she is always enthusiastic and welcoming. Overall great gym and their workers make the environment better!

Lev Makievsky

Shannon was super helpful and very pleasant best gym in Langley

Clara Parra

I love it????????

Harpal Dhiman

I would like to express my gratitude and appreciation and extend a huge shout out to the whole team at Club 16 Langley Location for their commendable and consistent hard work through these unprecendented times. THANK YOU Samantha, Shelby, Arsh, Hannah, Ranbir, Gurm, Kevin, Tatenda and EVERYONE out there for being very generous and considerate. I am sorry if I missed any names as I remember few members by their names. Kind Regards, Harpal (Moustache Man)

Justin Fichter

Love Club 16, my wife and I have been there since day 1. Really nice staff, clean gym and great overall and encouraging positive environment. I would encourage anybody to join and start there fitness journey there.

johnny pearson

Great trainers, staff was very helpful. Awesome environment!

Soccer-baseball Mom

The facility is beautiful but the customer service is terrible. I was told I could book an appointment for Tanning in advance then I was told I can’t book an appointment in advance for tanning. So now we to book a Tanning appointment It has to be same day. it’s really inconvenient and a disservice. What if the time that you want is booked? Do you have to wait around to get an Appointment?

Chef Trevor

Great gym! Wasn’t as busy as I thought either. Figured the New Years resolution crowd would be all over it but pleasantly surprised. Good machines and layout as well. The staff was very helpful! Sydney was super nice and gave me a quick tour. Usually gyms force you to listen to them drone on about how great they are but he just left me to my own devices which was really refreshing. Def would recommend to anyone thinking about joining a gym!

Tamara Artlett

Very happy with how clean and well organized the gym is. Shannon W is the absolute best. She always remembers my name and is always greeting me with a smile and ready to help with anything I need :)

David Helberg

Great selection of equipment and friendly and knowledgeable service. They don’t pressure you to sign up for personal training either which is nice!

brittany hudlin

super clean... nice staff! would highly recommend coming here ☺️

David 5150

The manager is the best!!

Kaitlyn Locke

Good covid19 measures, clean facility, lots of cleaning happening, spacious gym and lots of equipment. Aira from the front is the best, super friendly and helpful!

t & k

Please add another Smith Machine in the She's Fit area. There's only one and it's always busy. I was there on a weekday and a woman was using it for a solid 45 minutes. I politely asked her how much longer she had and she rudely replied "I don't know-I don't know". There's definitely space for a second Smith Machine please consider it. Thank you!

Valorie Riddler

Aira Shelby and Ilaria have gone above and beyond to be supportive and kind . I enjoy every moment at the gym.. These gals made my e experiance today awesome:)

Sydney Abrey

I came in the other night to fix my payment plan and pay for it. For some reason my account told me my payments were declined for some reason. Your staff fixed it and got me all set up. I am so happy that is fixed. Thanks SAM!! Thank you,

Sonya Gulbransen

Love, Love, love this gym and the staff! I enjoy the variety of equipment... It’s like being on an Exercise Field Trip! There’s so much to do, great variety- that my workout never, ever gets boring! The staff are friendly, helpful and are eager to help if you require it! I’m soooo happy I’m a member! ????❤️????

T Passmore

Nice gym, with a wide variety of equipment; however in attempting to cancel my membership it turned out to be a challenge - I commenced with an email July 12th and to this date this request has not been actioned. My membership is not cancelled, a credit was not given for Covid closures and they are still taking regular payments! At the same time they have indicated that they will need to charge two bi-weekly payments - why you already took two this month? Update: manager followed up stated the membership was cancelled and yet I continue to receive charges and the manager will not return my call.

Tanya V

The staff are super friendly n helpful. Most of them know my name and say hi when I come up. Very clean. Aira very bubbly

Michel Pascal

Staff is very friendly and helpful specially James and Kenneth

Andrew Grey

I made the switch over to this gym as soon as it opened and, boy, am I glad I did. The space, the equipment and the staff are second to none and it's by far the best gym I've ever been to. Even during these trying pandemic times this gym (and a special shoutout here to the manager, Shannon, for keeping the place active and safe) has done an awesome job to make sure every one gets in, stays safe, and gets their workout done. Keep up the great work!

Aaron Bentlee

Hard to give this place a good review when you keep getting charged $10.50 no show fee, despite showing up for my reservations. Staff do not answers the phones or answers emails when you try to resolve issues. When it comes to the facility, it's new and clean.

dave varga

Can't say enough good things about Conner McNeil my trainer at the Langley location, would recommend him to anyone. If you want to put in the work you will see immediate results.

Carloine Nikol

Would love if it Trevor were around to assist with any questions I have but otherwise I love the gym!

Ali Sattar

Gym is huge. Has everything you need!! Super clean and friendly staff!!!

Usman Raza

One of the best Trevor linden locations. Only bad experience was that a personal trainer gave me sass for asking for a jump rope. Apparently they are for staff-only use only. Most community centres have ropes to use. Come on now .

Slick Slack

Worst customer service I've ever experienced

Gabriela Villanueva

Staff is very friendly, specially Elizabeth she is great love to exercise with her, the facility is clean, nice lot of space, try the hydro bed massages is so good !!!

Eat eddie

Gym is very clean and the staff are awesome. Special shout out to Ikaria for her positive attitude and for always making customers feel welcome. Great job!

Kev B

Started going to this gym couple months back. Great equipment, open floor plan and very clean. The staff is very friendly and out going especially Aira & Shannon. Hoping they will increase the 1hour time limit on workouts soon. Overall a good gym to workout at.

Nuwanthi Edirisinghe

This is the best gym I have been to. Spacious, clean and extremely friendly and helpful staff. I'm a new member and Kayla and Avi, the staff have been sweet and welcoming from the start. They are professional and always eager to make sure I am doing okay since I've joined. Such a pleasure to be greeted with lovely smiles when you walk in. I definelty recommend this location for anyone looking for a new gym.

Ray Randall

Love this gym! The staff is extremely friendly and helpful. The equipment is great and plentiful. I have had no trouble booking workouts. I love the system!. 5 star all around!

Jordan Nestor

Great equipment and awesome staff????

harsh kang

Hands down best Club16! Didn’t spare any$$ literally has everything. Staff are super friendly and greet me by name which makes me feel special. Recommend checking it out!

ali short

Really clean gym, awesome staff! During covid staff are regulating social distancing rules while individuals are working out. Nathan and Aira are super kind and welcoming!

Drew Davies

Great so far!! Clean, lots of cardio machines,great equipment , great price and well spread out. Staff is motivated and look happy to be there! My one concern is with the amount of dumbbells they have and the amount of space for this section. They have very few dumbbells and they only go up to 90lb. They need to move the curl bars somewhere else( those can go anywhere) and make that entire section against that back wall dumbbells with more benches. Most of the gym flows nicely but this one section is always cluttered and I've heard other members complain about it. If they fix this then they will easily be Langley's best gym.

Lukasz Kruszewski

Way better than Steve Nash. Sarah at the front desk is the best!

Stephanie Satzky

Went in to check out the gym today and Sydney was so helpful and really helped me figure out what’s best for me and how to get started. Great environment and feels comfortable.

Alex Chamberlin

Guy at the front had a piece of paper taped to him saying to leave a Google review. I do what I'm told, so here we are ????????‍♂️

Cole Leeners

Edona does a great job in customer service and is very friendly on the job. For my first time attending the gym, she went above and beyond showing me around and giving me a tour of the facility. Definitely a standout employee no doubt!!!

Nick

We want to share with everyone the tanning room from this Langley Club 16 (willowbrook) location. 12 bulbs of 43 are not working also the machine are disgusting (see photos) . Already inform them one month ago but no changes at all. Very disappointed :( I am elite membership just because of the tanning room but looks like they don’t care.

Matthew Boogaart

Horrible customer service. They are extremely racist, rude and unprofessional. I don’t know how this gym has not been shut down. Do not recommend this gym to anyone!!

Michelle Fichter

They don't respond when questioned about changing full elite membership fees even though they were not offering all the added amenities. I realize that covid was unprecedented and beyond their control but that doesnt give them the right to charge full fees and not provide full services. If you are going to limit me to 3 bookings(if I'm lucky enough to get in) for 1 hour max, no use of locker rooms for a long period of time, no hydro massage beds or tanning beds then I should not be charged the full fee for services not rendered. When you question such business practices you are met with radio silence. Beyond poor customer service.

Nick Sotana

Amazing service and very insightful, passionate employees here at the club 16 Langley location. Place is well managed especially during these not so great times and also kept very hygienic. Aira and Chinasa are so nice and enthusiastic about there job they really deserve some type of promotion or raise for the hard work they put in. Long story short it’s clean, affordable, and has everything you need.

Sheree Baker

Love this gym! Very clean, top notch equipment, great environment, super friendly and professional staff. Especially Aira, you go above and beyond and it’s so appreciated.

Laura Gray

I have nothing to say but great things about club 16! I even hired a personal trainer and it’s such an insane deal. I basically pay $60/month for my membership and being able to see my trainer every week. I don’t know any other gym that does this but it’s so helpful for me. I’ve worked with trainers before and it always costs a lot and they expect you to give the money upfront, but Club 16 lets you do it very differently and it makes it very wallet friendly no matter who you are. Thanks club 16 :)

Robert Lenardon

Arrived interested in a membership at 1:30 pm. Posted hours on the door showed they were open but doors were closed. Could see staff standing around inside so tried to call and watched the staff ignore the call. I know the world is going through challenging times but basic customer service such as answering the phone or posting you are closed seems like a bare minimum. Found out from an impolite manager that they just close for an hour everyday and choose not to answer their phones nor post the info. It’s too bad, I’d basically shown up to sign up and give them my money for a membership but that level of customer service is a huge red flag. Unfortunately I’ll have to look elsewhere.

Crystal Moore

Terrible terrible terrible! Do not get a membership. You cannot cancel. I have fought them for a long time to cancel my membership. And especially do not get a personal trainer if you're previously injured. They will not cancel your membership if you get hurt. They do not care! Steer clear of this company!

paula hillier

Great facility!

Harp 2000

Please give Shannon at the Langley location a promotion or HUGE SALARY INCREASE!!! My 5 am workout experience, thanks to her, has never seen a day where I could not workout. Anytime I was unable to book due to the technical issues, or no spots available, she has always been able to find me one. Shannon and the 5 am crew in Langley have made navigating workouts during COVID simple, during a difficult time. The executive team could learn a thing or two from their support staff on what customer service should look like and entail.

D B

ikaria is the very best at the gym she is always very helpful and happy

J

Wade (one of the personal trainers) really makes this gym 5 stars. He's attentive to my needs/wants, makes sure I'm in correct and proper form, very easy to talk to and truly wants better for all his clients

Mike Tumu

This is an amazing spot. I have nothing bad to say about it. I’ve been with Club 16 for a few years and have gone to several locations and Langley is by far the best. Young lady at the front named Anissa has great service and always so cheerful.

kim merritt

The new gym is clean and laid out well, it’s busy but that’s to be expected. Thanks Sam for the info Wednesday. If you need help with anything see Sam at the front counter she’s so nice and helpful.

Cole Wood

Great gym I love all the workers here. Gym is nice and big with lots of equipment. One worker in particular, Scott, was really nice to me and made me feel welcome and helped me with anything I asked him !

Adam del Rosario

Club 16 Langley is by far the best location. From equipment to staff (Emma) have been nothing but the best.

jason gill

I have recently switched to the Langley location and this is an incredible facility with great staff. It is always clean and a great selection of equipment. Sarah and Tatenda in particular continuously display outstanding customer service and have been exceptional when it comes to helping out with various fitness exercises. Both are very knowledgeable when it comes to weight training. This gym has everything you need and is conveniently located in the core of Langley.

Tona Tieu

I'm very pleased with the customer service from Samantha Kong. She made me feel important and came up with a quick solution for my booking issue. Thank you Club16 and Samantha for your kind hospitality!

Brad Ley

Great Customer Service by Aira! It was stressful already dealing with the booking system when I accidentally cancelled my scheduled 1hr workout. After that I was unable to register back my spot but instead was forced to be on the waitlist or find a later time slot with a large number of open spots. Aira was very friendly and helpful as she was able book back my spot.

Alan

I was a long time fitness world member. I decided to join this club16 as it was much larger. Great equipment, clean gym, awesome atmosphere. Had a small issue with my card which the manager Samantha was quick to resolve. Friendliest staff i have seen....which i think a lot of other gyms lack.

Caiden Foster

staff is super friendly, the rep Shelby gave me a great deal on personal training and I couldn’t be happier with joining this facility and getting started on training.

Rhiley Deboer

Amazing facility and that staff are awesome, manager Samantha cares a lot about her members and is always super helpful.

Romen Pierce

Good size, great equipment, still working out some kinks (waiting for some benches) but A+. Staff is super friendly and helpful and genuinely trying to help. I like the openess because your not bumping into anyone, if a machine you need is unavailable you can find at least 2-3 other machines that would work same body part (which is kinda nice as it forces you to try new machines) great facility for a beginner, and pro athlete, for women, elderly and all. Would you expect anything less from # 16. Very happy to have this down the street from me. I do wish they were opened earlier and closed later though. Great job Team 16! P.S. if your not there to workout, don't go... don't sit on your phone or talk to your friends that came with you while holding up a machine . Learn gym etiquette and also wipe down the machines after use (Bring your own towel) thank you, that is all :-)

Manrose Khela

I love this gym it is honestly the best location it very clean and big the staff is so professional and very helpful I 100% suggest a membership here at the Langley location

Carlos Cruz

You get what you pay for. Though a very nice and spacious gym, and for the most part, very friendly staff. The bad is that the staff does a horrible job at communicating with members. For example: Since covid began, you must book a workout time online, but if you cannot make it to the gym for any reason, they charge you $10, almost half of your MONTHLY dues for 1 MISSED SESSION. Langley’s staff says to call in and they’ll ‘gladly’ cancel your booking, or take the charge off for you, or credit that to your next bill. Nope. Not one of those things. I have shown them proof to their face of times I’ve called over 10 TIMES to cancel a workout and they can’t pick up the phone, at all, but they all stand at the front desk doing nothing else. Maybe it’s a dumb thing to be upset about, but if you’re going to work at the gym’s front desk, it’s not hard, answer the phone once. If you don’t like the job, or don’t like the task, then you shouldn’t have applied there now should ya.. Overall great gym, but if you have any issues that you need the staff for, pull up a chair because it’s going to be a while.

Teuta L

Hello: My cousin and I have been going to club 16 Langley for a couple months now. Today my cousin and I were treated very disrespectfully by the general manager!!!! My cousin had tried to book, a session at the same time as I did, but it was saying it was insufficient. We had assumed there was a problem with the system as it has occurred before. When we got there, we were treated with the most disrespect by the general manager and some associates at the front desk. She was of no help, gave us no other options and told us we cannot work out today. In addition my cousin lives 30 minutes away!!! When we asked to speak with Paul she replied with “you can but you’re not working out today!” We directly asked Paul for help along with this other girl (did not get her name) and they gave us other options and were overall very kind to us. They helped us sort the issue and gave us a solution! Overall not happy with the unprofessionalism from the so called general manager as I had assumed club 16 to be a professional environment! Thank you.

Joan Yu

I finally got the courage to go into a gym as I’ve never really liked them because they intimidate me, and I have to say.. Sydney turned that opinion completely upside down for me. He made me feel 100% comfortable and I learned so much from him. He was so compassionate and I’m so glad I came in when I did, not sure I would have joined if he wasn’t the one helping me. Thank you Sydney! You’ve inspired me!!!!!!!

Dooyong Pan

Nathan and Paul are huge bathrooms are nice

adam austin

Been going to this gym since it opened and I have yet to be disappointed. Every time I walk in I am always greeted by 2 lovely girls Anissa, Aira & Tee. They are always so helpful and sweet, not to mention always smiling. The lovely manager Samantha is also so welcoming alongside her employees always there to make sure your needs are met. I recommend this gym to everyone. Affordable that offers a lot more than just a membership, lot's of space, new, A/C, friendly staff/environment and defiantly not worried about the cleanliness. I love this environment. - Nicole Austin.

Douglas G

Awesome place! This is a well organized group, very courteous and friendly. The workout equipment is the best I have ever used. Nathan and Paul are excellent at there jobs.

Stephanie Pawluk

I recently completed my personal training sessions at this location. I originally came in to just join the gym and come in on my own but then opted for a trainer as I’m not use to working with all the different machines and equipment. I’m soooo glad I did. My trainer was Spencer. He asked what I hoped to achieve and then worked with me to start reaching those goals. A workout was never boring and he was always adding new exercises so it felt fun and fresh every time. Even when I was a little lazy he pushed me hard and I felt and saw the results and continue to using the same exercises when I come in on my own. I was hesitant to spend the money on a trainer but now I’m wanting to book more sessions as it was sooooo worth it. ????????

mike shoker

Great facility, Aira was especially helpful when it came to fixing our concerns.

Joseph Fernandes

very nice gym!

Kyle Banta

We probably wouldve given this place 5 stars if it wasnt for some issues at the beginning that nearly cost the gym 2 memberships and 12 personal training sessions. My wife and I had issues with securing a personal trainer and actually starting our workout sessions. We were bounced around 3 times before finally being set up with a trainer who has been awesome in helping us reach our health and fitness goals. We could tell there were hiccups in communication between the trainers and the management (the fitness manager had no idea what we were dealing with until we finally met with him which we found shocking to be honest). Otherwise, we are very happy since things have been settled and we are finally getting our sessions in.

Pranish Kumar

Samantha is the best!!!

Hardeep Sandhu

Amazing staff especially Sam and Shannon who were very helpful and friendly. Great gym

Mr Dan

Decided to join this gym (joined online, super easy) after good reviews, was impressed with the professional attitude and positive energy - Sam and Aira were the first staff I spoke with, to organize my membership card and what to do etc, they were great. There's another lad, Nathanial that is friendly and welcoming when checking in for the line up pre workout.. best decision to join this gym and value for money is crazy good. Beats the competition.

Barb Thomas

Visited for the first time the other day. Loving the new equipment over the older ones at shes fit. I do miss the stretching machines. I was nervous about getting back into my gym routine and being unsure of how to use the new equipment but Samsam had shown me the ropes of some of the newer equipment in shes fit! All of the staff are super friendly and caring. Definitely would recommend this gym over any in Langley. Motivated now more than ever to get in the gym again. Thank you samsam for being so helpful.

darren peters

Terrible customer service, they never answer any phone calls, very hard to get an appointment, and for some reason bookings you do make will get cancelled ? Cheap membership but you get what you pay for I guess.

Dianne Cozicar

Great place...clean, new equipment & excellent staff! Price very reasonable...

Joe Mauro

Equipment is great, gym is clean. My only gripe is that it’s too popular/busy.

Rob van den Boom

Great staff, very nice manager. Very clean facility and extremely cheap for what you get. They seriously have everything you can possibly be looking for. They were very accommodating and understanding given current covid restrictions. They've done a great job sanitizing everything. 11/10 would recommend.

Bridgette Wilson

Gym itself is nice. It's new, so it's clean. Accessible, lots of parking, has she's fit area built in and private. However I really don't like their policies on personal training. I asked to have a trainer build a workout plan for me that I could use on my own and have updated every month-6weeks with another visit with a personal trainer. They won't do that. I was told that I have to pay hundreds of dollars upfront and visit with the trainer multiple times a week, they do not do personal plans. I don't want a baby sitter at the gym, I know how to push myself and my fitness level doesn't require constant guidance. Just a little help setting up effective workout routines as I can get easily distracted and don't want to waste my time. My life as a shift working parent is also not very predictable, and it's difficult for me to plan weeks in advance to see someone. So thanks but no thanks ill just keep trying to find workouts online.

Haley Brown

The staff does an incredible job at making you feel welcome and motivated to work out! Aira, Gurm, Hannah, Teee, and Anissa really make members feel important and valued! :) Best gym around by far!

Ashley Fang

I just moved here and it’s such a nice gym. I was signed up by the manager Sydney and he was so friendly and very helpful with everything I wanted to know. I always have a lot of questions and he had no problems answering all of them. If anyone is looking for a great gym and a helpful person, ask for Sydney. :)

Rodrique Daoust

Club 16 and the staff here are great - in particular Hannah and Ira they make sure to remember your name as well help you with any question that you have - also they always make sure to say hello and check in. It goes along way rather than when you go to gyms and all the staff is just silent and miserable just wrecks your vibe. Long story short definitely glad i switched gyms!

nick kerdar

Honestly such a nice facility, I’m a elite member and personal training client in the abbotsford location. I live in mission but got up at 5 so I could pick up my friend from surrey and bring her here. Firstly they say that I can’t use my free guest as she’s not from out of town, fair enough. Then she tries to do a trial(like they do at every location) after 5-10 minutes of signing the waiver or whatever they then tell us it’s a 10$ fee due(which we only had American on us and they wouldn’t accept it) to high volume of clients they don’t have a 3 day trial( I’ve seen cemeteries busier than this place is, there’s barely 20 people and in here Including the employees. My friend was so turned of she left and don’t think she’ll be ever returning to this location at least.

Owen Richards

AIRA & PAUL are very friendly employees giving great customer service daily !!!! It feels very inviting coming into the gym with such a warm greeting. THANK YOU CLUB 16 :D

Simran Bhatti

Love this gym! Love the lay out and the vibe. Friendly staff. Kevin always greets you with a smile. Only downside, I wish they had football on the TVs on Sundays.

michael bauer

Great gym and even better staff, big shout out to Aira and Hannah for being so helpful and kind. Everytime I come to workout I'm greeted with enthusiastic staff that always make me feel welcomed. Best gym out there

Sharon elizabeth

My best friend and I were coaxed into signing a group training contact on November 18th (the day of the grand opening) We were given false information on the price and the duration of the contact. We were told It was 24 sessions (2/week for 3 months) for $33.00 bi-weekly for 3 months (which he repeatedly confirmed that this price included our gym membership and payments would conclude after 3 months) but when the payments started coming out, we were being charged $53.55 bi-weekly. After a solid month of trying to contact the gyms manager, when she finally called I was informed that we were actually bound to this contact and the payments for 12 months, not 3. Further to this we were also not informed that both people had to attend each session at the same time. If one person could not make it, they would have to forfeit one of their 24 sessions. If they were okay with that then then one who does attend only gets 30 minutes out of the usual hour block with the trainer. We found this out through our trainer after attending a few weeks worth of sessions. I am beyond disappointed with this gym for luring people to sign contacts by providing false and misleading information. EVERYONE deserves to make an INFORMED DECISION and this is no exception.

Vivian Ahrens

Aria is amazing at the front desk and everyone is exceptionally friendly and helpful at the Langley location.

Tad Moult

The staff at club 16 is amazing ikaria, hannah,jasmine,Sarah,Vanessa are always super happy to see everyone and are so inviting everytime. the management team was very informative of the gym and what it has to offer and informative of any changes Shannon helped me out she listened to my goals and helped me understand what the gym had to offer. over all most amazing staff and management and gym life time member for sure

Shelbi Watton

Joined this gym back in February. Great equipment selection, super clean environment and the staff is all absolutely amazing. Aira is the sweetest, and always goes above and beyond. Would definately recommend this gym to others!

Brittney Beemish

Samsam was extremely helpful and friendly!!! I had a great experience and will come back again just for her!!!!! <3

Babs Khela

This gym is so clean and so nice, the staff is so kind, one of the staffs named Britt helped me out so much, I recommend this gym to everyone ????????????????

D Milburn

On a Friday afternoon this gym is definitely one of the best places to work out at this gym reminds me of the Twawwassen Mills gym in Delta. Superbly Clean, bright, male staff member was very prompt and welcoming, equipped with so many machines, inspiring to be part of many goodlooking women of all ages working hard to be at thier best following covid protocols and cleaning up after themselves but the one thing I feel really bad for is a young pretty girl at the front desk ( long brown straight hair looking really terribly sad counting peices of tape and aligning them one by one on the countertop and not even realizing I was standing there for 3 mins watching her being really sad. I hope the team at Trevor Lindon can make her feel better and special because every single Trevor Lindon gym so far that I have visited, the staff is always alert, happy to greet you, very pleasant , and a great mood. I felt really bad that she was so sad and you could really see it yesterday.

Mario Kalinowski

Awesome staff and great equipment. Shout out to Nathan for always being an awesome dude!

Kim Hartman

They made my birthday a great one!!!

John Doble

Seems to be a problem with the booking system. Cannot get an appointment to workout even 10 days out.

Marianne Tomano

Amazing facility. Staff are friendly! Great energy!

khesro amin

Friendly & Knowledgable Staff, Indy at the front counter was very helpful & Nathan the Strength and Conditioning Trainer is approachable for advice. Fantastic Gym and People! Very happy.

Sarah Paquette

Amazing gym, very spacious and not too crowded ... but some more attachments for the machines would be nice!

Jay P.

Great gym, HORRIBLE management. My mother and I went to sign up in December. She has a heart condition and needed approval from her cardiologist. I signed up on the spot as the gym is great and the sales rep did a great job. She delayed her membership until she got approval from her cardiologists. Within weeks she was told by her Dr. that she was not able to join. They billed her anyway. When she went in to sort it out, management would not reimburse her $8 (and change) and wanted to claw back her $90 sign up fee too! She was able to provide the report from the Dr. and there were notes from the sales rep regarding the situation. It’s not the money, it was the obvious brutal call by management to try and nickel and dime her.

Samantha MacGregor

My friend and I recently signed up to transfer/join this location and had an awesome experience with Samantha! She was very helpful and went above and beyond to make us feel welcome. Would highly recommend signing up with her at this location!

Ryan Lloyd

What an awesome place I really didn't feel like working out but Aira was so cheerful and excited upon entrance I decided to workout and it was great.

Lois Maher

I came into the gym for my usual workout and it has been very busy with a lot of people coming in at night and it always seems to take a while to get into the gym. However the staff at the front desk manage well for the amount of stress I'm sure they deal with everyday. I had voiced my concerns with the Assistant Manager by the name of Sydney. He was very receptive to all my concerns and really cared about my feedback. He made me feel heard and even while mistakes can happen with any business, how you overcome an obstacle is more important than anything. Thank you Sydney and Langley Club 16 for doing your best.

Noella Fuentes

beautiful facility. Lots of space

Sukhjinder Jaggi

Been to all kinds of gyms in my life, but staff here is just amazing, very humble, helpful and mannerly specially Shanon and Nathan. I would highly recommend this gym for everyone.

Sean Malone

Chinasa and Ikaira .... So thoughtful and understanding. Thank you for being sooo helpful!! ????

Carly Ouderkirk

Paul is an fantastic, attentive employee and ensures everyone's safety in such a clam and professional manner. Always a pleasure getting my sweat on at Club16 Langley

RayneBow Games

This Gym is amazing, the layout is great and the staff are always so friendly and helpful! Madison is my personal trainer there she is so amazing!! Always changing up the workouts and keeping things fresh! Teaching me new things and keeping me on track! Not to mention shes so funny and thoughtful it makes me excited to work out!! Could not be more happy!!

Allan Hui

Dropped in to check things out of the new gym. Staff were great at directing me to where things were. Items and equipment were clean and tidy. Will be signing up next week.

Michelle F

The experience has been great. Lots of equipment so there’s not really any waiting around, great trainers that are extremely helpful and motivating. The only y negative is that the women’s change room is not cleaned as much as it should be on a regular basis. For some reason females are messy people.

Christina Ribero

This gym has gone severely downhill over the last few months, so much that I think the manager has become so desperate to get her team to write fake google reviews as I’m sure she probably writes most of them herself. Take a look at a lot of the reviews... they’re all written by a user who has submitted only 1 review. Clearly fake and or fabricated! The saddest part about Langley is that you can tell the employees don’t care anymore or that the environment isn’t the same. It might help if they respected their manager but I’m pretty sure they don’t given that you can literally ask them about this woman and they have no problem throwing her under the bus, I won’t say what I’ve heard but this lady sounds like a horrible human being. I’ll keep coming only because I like the facility but maybe get some better manager in here.

Jason Lee

Melanie and Ethan were all smiles and very efficient.

Parm Chohan

First day back and felt so welcomed by Aira at the front desk! She’s dope and has great energy. Deserves 10 stars. Thanks to her I started my workout in a good mood. Club 16 Langley is definitely worth it.

Kevin Kim

Nathan and Paul are super friendly! Gym is huge and very clean!

gary sangha

Aira & Nathan are great staff at this location. Always very kind, helpful and informative. The club as a whole has done a great job implementing & enforcing Covid policies in the gym as the province re-opened. I feel safe In there.

Steve E

There is no doubt that the prices for membership are lower at Club 16, but I have often found the lower price is appropriate for the level of service you receive i.e. you get what you pay for. Club 16 has many aggravating factors and a structure that offers you next to no support and no way to speak with someone regarding potential issues. The staff are generally indifferent to your needs and this location is often closed. In short, the prices are great in comparison with others, but the services are very poor. My usual location is Langley, but as mentioned, this location is often shut down by Fraser Health. To ensure they can keep charging you, the gym temporarily allows you to book at another location. However, I had several appointments booked on my phone, while my gym was closed. The Langley location reopened, without my knowledge, but I still had appointments for Maple Ridge. When I got to Maple Ridge, they let me through the initial check in, but informed me the Langley location had reopened and they could no longer let me in (even though I had appointments that still showed on the system). I guess you are supposed to constantly be checking if your gym is open or not and then as soon as it does, cancel your appointments and hope that you can find some spots available on the very aggravating app (not likely). If you can afford a better gym, do yourself a favour and GO SOMEWHERE ELSE

Justine Salis

being January, no surprise it’s busy, but staff were super friendly and everyone was cleaning which was great to see. Beautiful gym

Izundu Onukwulu

My favourite place place to workout. The staff are amazing, especially Chinasa who always goes out of her way to make sure you feel comfortable and is always willing to help.

Chelsey Whitcher

The staff is super nice and accommodating at club 16 Langley. The gym is clean and I see the staff going around cleaning it constantly. The gym is large and has all the equipment you’ll need for your workouts ???????? Nothing but good things to say!

Jaspreet Uppal

I hate writing any sort of NEGATIVE reviews but I have never dealt with something like this before! For an organization that is so well known I did not think I would be dealing with such un-professionalism. I had called the gym to have my dads services place on hold due to co-vid back in march and that was not done then when he was still getting charged after calling the club couple of times FINALLY had Samantha call me back inform that the person I spoke to didn’t put a note in and they require e-mails. She was extremely understanding and stated she will place service on hold now till September and the charges can be used as credit. Then my dad looking through his statement notices he got charged twice. I called the club 4 times 5 days apart explaining my frustration to front desk and them telling me oh Samantha is away, checking emails, in a meeting, on the phone which is fine everyone gets busy but not having the decency to call back! I am not to sure what to do at this point, I tried calling head office no number online. Due to covid I do not want to take my dad in there to get this sorted! VERY UN-PROFESSIONAL!

Dawn Bruneau

Best place ever and Avnet was super

Kelly Cardwell

Giving this high ratings for an excellent atmosphere! AM Sydney was phenomenal and gave me great service!

misty petralia

This Gym has been charging me for years even though I have physically gone in twice to cancel and continued to follow up with them over the phone and email when they still were charging me. Each time I went in it appeared they had no idea what I was talking about. They are still to this day trying to charge me saying the have no record of cancelation. They are complete scam artists beware if you enter a membership with them. They will continue to charge and act as if there was never a cancelation. @Club16 stop scamming people and train your staff to actually process a cancelation.

R Sandhu

phenomenal!

Kyle Robson

Great gym with friendly staff. Have been motivated to continue my fitness journey with them, unlike other gyms. I have been with them since December and I have enjoyed the wide variety of machines and ample space to do your own exercises. My trainer James is awesome, and I recommend him if you like having a personal connection with your trainer. Thanks!

Gursajjan B

Excellent gym.

Alex A

It really seems you don't have to wait in line if you are friends with the front desk girls or have to abide by the 1 hr rule as we have all noticed them all walk in whenever they want and leave whenever they want .. watched multiple people do 2 hr workouts and come 25 min late even when 5 of us have been waiting outside the whole time .

Joel

Great gym. All brand new equipment in great shape. Very large gym with more then enough machines. Wish they had ropes for cable machines but other then that it is one of the better gyms around in my opinion.

Sharon Waldron

My husband and I joined Club 16 prior to its opening . We both opted to have a personal trainer for the first part of our fitness journey. I am so THANKFUL and BLESSED that I somehow was put with MADDIE !!! She is the best , she has taught me so much in a short time and has uplifted a much overdue middle aged woman to believe in herself once again . I am a work in progress ..... but Maddie always has time for me . I can text her questions about equipment and she will get back to me . She always has a smile and a hug . There is no judgment from Maddie . Even when I laugh at my own attempts of certain exercises Maddie is always pumping me up saying “you can do it “ . I broke my ankle recently and Maddie has shown me how to improvise with a boot on my leg. I signed up for more personal fitness classes . It makes me happy to know that Maddie will be there helping me with my own personal journey of fitness . Sharon W.

Sam Gill

Joined a few days ago as I just moved back in town from Penticton. The price was the deciding factor as it's cheaper than most gyms in area. They also have a lot of equipment which I thought was nice. However, those are the only two positives. The staff seems unhappy to be working there. People at front desk don't even say hello or greet you. They don't smile or anything...But that's more of a lower mainland thing I guess. In Penticton the staff always greeted you and they seemed like they actually liked being there...The layout isn't well thought out either. There is no stretching area. I guess you can stretch on the green turf, however there are always trainers with their clients doing drills there. I was hoping they would have more resistance bands as well which are a great tool to use when warming up and stretching but they don't have too many, and ones they have are always being used. The equipment is really spread out and so it's hard to find the equipment you are looking for if you're working out certain body parts that particular day. Lastly, the crowd that goes to this location isn't the best. People have no gym etiquette here. They'll stand in front of the barbell rack and do their curls and not move back and allow others to use them. So far not liking it here and will leave soon.

Wannie Lee

Cool futuristic machines are impressive~!! Love the circuit machines~!! Very very spacious and new~!! I wish they have the same stretch machine & the leg lifting machine in the co-ed area too..

Cathy Atta

BEST GYM IN LANGLEY!!!!!! All of the staff are so friendly and helpful. Samsam walked me through the entire booking process and made me excited to get back to the gym. KEEP UP THE GREAT WORK CLUB 16 STAFF!!!!

Coach Cruel

Great facility, sadly impacted by Worksafe/COVID restrictions. Staff is doing all they can to keep it open and atmosphere professional. Under these strict and difficult conditions, I think they've done a great job. Shout out to Iris.

iiKaden

10/10 really nice facility. Everything is very clean, new and the staff are great. Aira holds it down ????

prabhjit singh

Very beautiful gym. Manager is awesome couldn’t ask for a better team hands down.

Kristina Chernenko

Sarah is always so kind and helpful. I always appreciate her positive attitude and smile! She always goes above and beyond and is definitely a one-of-a-kind employee!

Christie Englouen

I absolutely love this facility. I had previously been with SNFC Park Royal and can't believe that I am now paying less than half of what I paid there for the same level of membership. The only thing that I never received with my membership was the tour and basically how the club works because I did a pre-sale. I would ask at the front desk for things like how to book hydro massage, tanning, my free personal training sessions & the Wifi password but they are so busy all the time, which I don't mind at all. It is still an amazing facility and I cant wait to use it more!

Jeet Sidhu

Trevor Linden Fitness Langley is a great gym and being new to it, I am very impressed with everything about it. It is always clean, there always is times for workouts and the staff is very friendly. Nathan is awesome to deal with. Nathan remembers your name, helps out with getting times and is very friendly. He always has a smile on his face every time I see him. Paul is also very helpful and I will never hesitate to refer this gym to anybody looking for a first class professionally run fitness center. 5 stars easily for this location.

Pahul Sandhu

This location is amazing!!!

Brian Holmes

Friendly people and great equipment!

Sag & Sara Teja

The staff are really helpful and knowledgable. This is an amazing gym with great equipment.

Jason Singh

My teenage son had a membership for a year set to expire in February. He called and called over the past months to attempt to pay his buy out to cancel prior to Feb and continually got the runaround. He sent multiple emails that were either never responded to or replied with a link for him to click that didnt work. I even attended the club in person with him to cancel and we were sent away. My wife and myself also sent emails requesting to cancel and my email was ignored - the agent I spoke with today confirmed no one ever answered my email. This has taken months and resulted in over $200 in NSF fees for my son. SN Clubs buried their heads in the sand and blamed Covid for their terrible customer service and total lack of follow up with their customer. Will never go back or reccomend to anyone. Stay away!

Ashley P

EDIT: So masks are no longer mandatory and all the gym goers have been fine BUT STILL with the staff. I was doing my workout today and a personal trainer set up right beside where I was working out- so much so the person she was training was standing on my mat. I get that the restrictions has loosened but that's rude regardless. ***** Ive noticed some people not wiping their weights down or putting them away (not cool Pre covid but extra not cool with the pandemic) I told the front desk and they said they couldn't do anything if they didn't see it.... there's no staff in the women's section anytime I'm there... ???? gonna try a different location for a bit but wipe down all your equipment before AND after your workout if you're gonna go to this location ????