Here you have the opinions of people who used the products of Hudson's Bay (Gym) near Kamloops (Canada).
Now this business has a score of 3.8 over 5 and this score was based on 127 reviews.
You must have seen that it has an average rating is really high, and it's based on a very high number of scores, so we may think that the rating is quite reliable. If people have bothered to evaluate when they are happy with the business, it works.
You know that we do not usually bother to put scores when these are positive and we usually do it only if we've had a problem or incidence...
This Gym is classified in the category of Department store.
Really bad customer service, I had a lady name Martha helped me. She didn’t know anything about the system and took forever to do a transaction. Please make sure you the policies or else they won’t help you at all.
(Translated) A huge choice of clothes of all styles! There are also good accessories and beds, makeup and beauty products, etc. (Original) Un énorme choix de vêtements de tous les styles ! Il y a aussi de bons accessoires et des lits, des maquillages et des produits de beauté, etc.
This place has so much perfume and cologne it gives me a headache and causes my asthma to flare up. Impossible to find a sales associate and line ups are so long. I rarely go near The Bay but had to after Christmas and it's worse than I remember from 8 years ago.
Great experience
I give up! Since La Baie opened the service has always been horrible. NO SERVICE. Employees are never at their station. If you need to find help look between the clothing racks. They’re normally hidding there chit chatting or playing on their cell phone. UPDATE: 2021-09-03 at 11:11 zero greeting from the staff. All had their head down and chatting to each other and seem reluctant to work… So I Went back today to look at shoes for my daughter. The employee at the cash was still counting her loose change for the cash register. It was 11:15 AM. I patiently waited until she was done before approaching her. When I ask her if you could help me check a size and availability of this shoe on the display, she told me she could NOT and inform me to go to the customer services counter for such inquiry. I was perplexed and questioned if it was normal that in the shoe department she could not verify on the computer the size and availability of a shoe. She brushed me off and encouraged me to see customer service because she really can’t do anything for me. I gave it another chance but now La Baie Lasalle never again!
Love the Bay both in store and online. Becoming a little too high end though, could use a few more budget conscious brands
Beautiful location and store, however understaffed, long wait times at cash register, hard to find employees in departments to help you if you have questions, checkout process long
I like Hudson's Bay maybe too much LOL everytime I end up there whether I'm looking for something or not I end up buying something LOL staff is very friendly very helpful
Too expensive, explains why nobody shops there.
(Translated) Not many people, lots of choices, quite expensive, I really did not like, the employees talk to each other and do not take care of the customers. 1 st and last time, too expensive for me and I did not find what I was looking for, so always like that he too will close, like the other before him. (Original) Pas beaucoup de monde, beaucoup de choix , assez dispendieux , j'ai vraiment pas aimé, les employés jasent entre eux et ne s'occupe pas des clients. 1 ère et dernière fois , trop chère pour moi et j'ai pas trouver ce que je cherchais , si toujours comme ça lui aussi va fermer,comme l'autre avant lui .
(Translated) Life in the retail stores is one of my favorites and he is Canadian. it's important to let go of the Amazon from this world sometimes and to see real people to buy things you can try and / or see with your eyes before you buy them. I'm not trying to moralize I'm just trying to influence people to move a little more and go directly to the branch. This Bay is arranged in a particularly extraordinary way. (Original) La vie dans les magasins de détail est un de mes favoris et de plus il est canadien . il est important de lâcher parfois les Amazon de ce monde et d'aller voir des vrais gens pour acheter des choses qu'on peut essayer et /où qu'on peut voir de nos yeux avant de les acheter. Je n'essaie pas de faire la morale je fais juste tenter d'influencer les gens à se déplacer un peu plus et aller voir directement en succursale. Ce La Baie est aménagée d'une façon particulièrement extraordinaire.
Great customer service.
As the last surviving department store in Canada - it gets 5 stars. Now if they would just quit selling Ivanka Kushner's (aka T. Rump) stuff I could quit boycotting them.
I love the Bay, but I've been there twice in the last little while and both times I left disappointed at the prices and the selection, especially in the towel department.
No staff, good prices...
Beautiful store...
I saw a dino!!!!!!!!!!!!!!
It's the Hudsons Bay.... Select styles /fits at a cost that isn't always to friendly
Very expensive limited selection store laid out poorly with signage
BE CAREFUL ORDERING ONLINE!!! All the items in my order were sold out and The Bay canceled my order but still charged my credit card. Even after calling customer service to have it rectified they have told me that they need more time due to an error on their end. This is happening to many people!
Good shopping distinction but make sure you got your credit card it's not cheap
One stop to all things
It's ok, pricey.
Good
A good facility for order your glasses and frames are available in this Hudson's Bay
Beautiful store. People are very knowledgeable and don't hesitate to help. If you don't shop here I don't know what's wrong with you.
The bay days rock! Thanks for the savings
Great selection of clothing brands, fair price for sporty jackets, staff are enthusiastic to give you assistance.
Does anyone work here? Have to wait 10 mins each time I want to try on a pair of shoes. And there are no other customers! Also, all the clothes need tidied up and ironed. They look a mess!!
Had the most wonderful blonde lady help me at the cosmetics counter today. I think her name was Marianne and she absolutely made my day!
Great place to work
Great selection for items you need like wardrobe and beauty care
Too pricey,nice store .
I little expensive place to buy stuff but they offer sale every now n then
I'm new to the city and I have had so much LUCK at this store. The clothes are of quality and built to last and the last time I was in....a lovely young lady came up to me and said the kindest sweetest things. She just blew me away. Thank you! I LOVE this store.
I find the Hudson Bay over priced. I went there looking for colored towels but they didn't have much in the way of those so I was disappointed.
good place to go!
The store seems like a sad reflection of what it once was. The selection was very limited so wasn't able to find any thing I was looking for.
Its a good place to do your shopping for cloths.Better to go when there is a sale or discount...I found it expensive for jeans nd other clothing apparels when there is no offers or sales goin on...
Ordered some china and received excellent service and suggestions from Joan in that department.
Very happy that they respected a 70% discount after Christmas. Très content qu'ils ont respecté le rabais de 70% après-Noël.
Killer sale
(Translated) Too expensive (Original) Trop chère
They really need to up their game if they want to stay relevant in today’s market. Staff looked disengaged, escalator not working and high pricing . Please open the same time as the mall stores.
Every famous brand is available
Quality products, good sales!
Kind of chaotic layout. Often hard to find stuff.
Centralization of registers into a single cash is a fail when you have huge lines and it's nowhere near Christmas yet. The Bay's out-of-touch approach to retail explains why the company continues to lose money.
Great selection of anything and everything. The items were all neatly stacked and placed enabling one to find what was needed easily in the widespread area. Slightly on the expensive side and could be waiting for a bit if you need staff assistance. Staff were very polite and helpful once I received the service.
Friendly staff, lots of selection!
Lethargic old-school store that seems to be in a perpetual "sale" where basic names like Levi's are still more expensive than anywhere else. Too slow. Too expensive. Rude staff are common - complaining to and about each other and customers, let alone the need to actually work.
The worst ever. Its like the sales people play hide and seek. I will never go back to that dump in the pen center. St.Catherines. appalling. I messed up their racks on purpose. Fire them all
Best Bay outside the city of Montreal ..Beautiful!
Was able to get in and out in 5 minutes. I hate shopping malls and only do it if it's the easiest option, like when something you "need", like luggage, breaks and you're 3 blocks from one. Therefore, efficiency is very important to me. Found a quality item in the category I was looking for at Hudson's Bay without problem. Staff was nice.
The prices have always been higher at the bay, now they're out of control.
Good i have what I was looking for????
I went into the store to purchase mascara from MAC which is within the store. Very friendly service. Got what I needed quickly.
(Translated) Many things. Quite expensive by cons (Original) Beaucoup de choses. Assez cher par contre
A Icon in North America & Whitney Oxfordshire
Excellent service
Great store but prices are too high for me
Wow! This has to be one of the nicest Bay stores I've visited. There is a lot of space and everything is well layed out. Worth the visit.
Store canceled my order no reason. Went online to check stock and they had plenty of stock. The Bay shopping experience has gone downhill.
Great sale today.so pleased.bench,bench,bench.????
(Translated) It was very good I had a very good service. (Original) C'etais tres bien jai eu un tres bon service.
You got everything there you buy it
Love this store. Great clothes! Just wish there was more service.
(Translated) Abandoned store, the items are not highlighted, the big brothel garment ray, impossible to find what we seek and let alone an employee to come help ... (Original) Magasin à l'abandon, les articles ne sont pas mis en valeur, le gros bordel au rayon vêtement, impossible de trouvé de ce l'on cherche et encore moins un employé pour venir aider...
(Translated) Beautiful rediscovery of a historic store ... it has been renewed and offers a current location. Smaller area, well decorated and above all highlighting the products offered without overloading the shelves. It is almost relaxing to walk there and really conducive to finding great finds. (Original) Belle redécouverte d'un magasin historique... il s'est renouvelé et offre un endroit actuel. Plus petite superficie, bien décorée et surtout mettant en valeur les produits offerts sans surcharger les étalages. C'est presque relaxant de s'y promener et vraiment propice à faire de belles trouvailles.
Expensive and not a great selection.
Got a load of summer dresses and such, all around 60 percent off, parking close to the doors The wait for a change room was crazy, like 20 minutes
(Translated) The best store in Montreal‼ ️???? (Original) La mejor tienda de Montreal ‼️????
Much more choice in men's casual clothing than in the past, perhaps I've visited earlier in the season
Relaxing place for weekends with family!
I continue to be amazed Hudson's Bay survives. There are some good buys in the store, but you must be attentive or you'll pay much more for an item you can get elsewhere for less. On the other hand, some items such as jewellery are very reasonably priced. I would say probably the best selection of quality furniture and beds in Kamloops. It's still an old way of displaying and selling, so if you're into retro, Hudson's Bay is for you. You will get the full experience from the late 1980s decor and cash registers to the signage and doors. Heck, it even smells the same! The best spots to see the retro is the elevator and escalators. Oh, really decent views of the valley from the second floor furniture section.
Staff doesnt acknowledge you.
Great sale deals
We got a beautiful real leather couch, however the delivery was a horrible process where they basically made us take multiple days off work because they were guessing at the delivery date. Instead of placating us, we would have just appreciated a 1 phone call with the real delivery date. Instead we got rid of our old couch to prepare too early thanks to these wish washy guesses and ended up sitting on an air mattress for over a month while being told every other week "maybe next week". Very bad handling of the situation. I don't care it took a while because of covid, but I do care I was lied to just to placate me and ended up sitting on the ground.
Good, yet not many staff members around to help customers.
Great quality, awesome pricing, excellent selection!
My debit card would not work. I realise now I put it in the wrong way. I didn't get the bra"s I wanted that were on sale. I want to go back & try agsin.
(Translated) Very modern (Original) Très Moderne
Everytime I go in here to look around someone ends up following me around the store
(Translated) The store was very clean and tidy. (Original) Le magasin était très propre et rangé.
Nice place to shop
Lots of stuff on sale but nothing in wife size. Which is a bummer. On a positive note MW hair salon has moved back into their old location at the Bay. The other location was in the Lansdowne shopping centre.
Lots to choose from
Always great to be in any la baie hudson
It's a bit messy here
Visited the men's department bought 4 nice shirts and a sweater vest, I quite like them????
Didn't have what I wanted in stock. Offered to order it and ship it free to my home. The best of both worlds. Very happy with the outcome.
(Translated) Very successful (Original) Très prospère
Great sales on quality items like double Henkel knives
Great selection of products
Had a men's shirt that did not fit as expected. I suddenly could not find the price tag. I was frustrated, I knew it was in the bag but it suddenly disappeared. The attendant understood and allowed me to exchange with the receipt. Bravo!
Customer service is very poor.
Bay days! Extra deals! Good quality clothing. Always loved shopping at the bay!
Awesome, new store
I like shopping here. The products are good . But I still prefer to go to the Niagara on the lake outlet center with higher end stores
My wife was looking for a specific fragrance by Bvulgari but this location of the Bay does not stock the fragrance. The salesperson was friendly and helpful and told us the desired fragrance was available at a Hamilton location.
Good place
Not enough staff. Have to wait for a very long time to have a staff available to help me purchase what I want.
They are on sales try them and thank me later
Just got 2 sets of double size 100 percent Egyptian cotton 400 count sheets on SALE..love them..silky soft!! Everything seems to be on sale in the store. What a Great store!!
Great experience with staff. Thanks Ken.
Good sales
It's expensive there
(Translated) Very nice store Not acceptable to have one checkout for such a large store (Original) Très beau magasin Pas acceptable d'avoir une seule caisse pour un si grand magasin
Small the bay that i visit,only have 1 level
I just went into the bay wanting to buy a nice shaving set for my dad for xmas everyone I asked just kept sending me all over 3 different people were like ummm over there I get "over there" see the next person same thing no one actually …
Expensive but high quality
Bay days!
Limited stock and hardly any staff. No service=no sales. Not good.
Always love The Bay, for the selection and good quality brands. They have great prices when sales are on.
(Translated) Few people (Original) 人很少
Clean great selection excellent prices
Worst Ever Toxic Workplace I have ever worked in…currently Boycotting HBC due to Eva in Online Fulfilment.
They did the extra mile.
Great department. Awesome Service.
I always though this store was WAY to expensive so I never bothered shopping there but a few weeks ago I went in to check it out & I was very pleasantly surprised at some of the deals they had & I love the quality of their products.
Year after year less and less attractive.
Service was great
Good deals, modern store
Good place to shop.
(Translated) Store nice and clean, no service. (Original) Magasin beau et propre, aucun service.
(Translated) Very nice layout, lots of goods and no queue at the checkouts at the time of my visit. (Original) Très bel aménagement, beaucoup de marchandises et pas de file.aux caisses au moment de ma visite.
Brand new store, nice shopping experience
The men's washroom was dirty not clean at all I wish I could have took a picture just to show you
Always find good deals, usually find what I want. I cruise the whole mall looking for something then find it at the Bay on sale. I scold myself often, "why don't you save yourself some time and just start at the Bay!?"
Service was excellent but they are short staffed. This store needs to reorganize and make it easier to shop in.
(Translated) Awww is a very nice department store, but where are the employees? The only employees I could find to help me were two girls at the same beauty care counter, impossible for me to find someone in the other departments to help me !!!!! Not normal that !!! Then it's not my first time! TK, at least the two employees served me with a smile, because nowadays that too is rare! (Original) Awww, c'est un très beau Grand magasin, mais où sont les employés? Les seules employées que j'ai pu trouver pour m'aider étaient deux filles au Même comptoir de soin de beauté, impossible pour moi de trouver quelqu'un dans les autres départements pour m'aider!!!!! Pas normal ça!!! Puis c'est pas ma première fois! TK,au moin les deux employées mon servi avec le sourire ????, parce que de nos jours ça aussi c'est rare!
my wife loves this place with great prices also modern and clean
Great selection of ladies wear, shoes, and kids clothes! Check out the cosmetics department and ask girls to share what is new.
It's the Bay... hasn't changed in 50 years (more but I only remember 50)
Over priced...
Good shopping, restaurant at the top and toilets
A department store with quality merchandise and lots of selection. It's not always easy to get assistance but when you do the clerk's know their departments and are helpful. My wife purchased a brazier and got expert help in selecting apptopriate, comfortable apparel.
Big sale on now. Weeeee!
worse return experience ever. the cosmetic manager who named Given has horrible attitude.
(Translated) Not a lot of news, and for shopping not interesting because the carts and baskets are not available which does not encourage us to buy! personally because of this I preferred to go buy from winners and stores especially when buying kitchen items. (Original) Pas beaucoup de nouveautés, et pour le magazinage pas interessant car les chariots et les paniers ne sont pas disponible ce qui ne nous pousse pas à acheter! personnellement à cause de cela j'ai preferé aller acheter chez winners et stockes surtout que lorsque l'achat conçerne les articles de cuisine.
(Translated) Very big stores a lot of article (Original) …
(Translated) Not just nonononnoq (Original) Non juste nonononnoq
Who doesn't love Malls and shopping...do it!!!
It's getting a bit long in the tooth and is due for a renovation. Still .. the Bay is the Bay. They have what you need at fair prices. When I say it's getting tired. They never did any updating when Woodwards vacated the space generations ago. C'mon HBC.
(Translated) There are a lot of items at various prices. Nice to walk around. Lots of promotional offers (Original) On trouve beaucoup d'articles à divers prix. Sympa pour se balader. Beaucoup d'offres promotionnel
The deals were great at bay days. The service was a little slow but they're all pleasant.
Ok
(Translated) J. likes to go ... shop .. (Original) J.aime aller..magaziner..
We bought beautiful recliners and living chair today. Beautiful leather and real solid wood! Sale price too:) Got to love it!
Nice place to hangout in Victoria and on good shopping destination.
Disappointing customer service, unhelpful and rude and wouldn't stand behind the product they sell. I'd suggest spending your money at one of Victoria's great locally owned clothing stores.
No greeting. No assistance. Bath area’s (towels etc) shelves virtually empty. Many empty racks and shelves.
Nice stuff, but way too expensive. Excellent customer service at the counter. Go and visit! It's like visiting a museum. Certainly home to those of a certain age.
Sales lady was very helpful.
It will be interesting to see how the new Baie superstore competes. However, since downtown is less and less accessible, they have a better chance than ever!
The Bay has a large selection of womens plus sizes.
My wife and I were there shopping they were very helpful. The store didn't have what she wanted. So we have it on order
This store is a mess, no service, misleading sale signage. Better shop online.
This store is better than it used to be. There is now larger selection of products and it seems neater. Probably have gotten a lot more business with Sears folding. It is definitely one of the best stores in Kamloops.
(Translated) I like the quality of the products at La Baie despite the very high prices. You have to shop for the specials. This store has an extremely long wait time for returns and in-store pickups. I did not appreciate customer satisfaction service. One day I had ordered items returned online. These items had been separated into 2 invoices. During my refund, the attendant refunded me the items from the first bill on the credit card, then the items from the second bill in cash except that she never gave me the cash. She made it clear to me that the 2 refunds were made on the card. I had to go back a second time and they must have looked at the cameras. I waited 30 minutes. In the end, no excuse or compensation to forgive the fault that has been committed. I could never have realized it and I would have been stupidly robbed. not counting the 15 minutes just to process the refund and receive my money because there was not enough money in the cash register. (Original) J'aime la qualité des produits chez La Baie malgré les prix très élevé. Il faut magasiner les spéciaux. Ce magasin a un temps d'attente extrêmement long pour les retours et les ramassages en magasin. Je n'ai pas apprécier le service de satisfaction à la clientèle. Un jour j'ai été faire retourner des articles commandé en ligne. Ces items avait été séparé en 2 factures. Lors de mon remboursement, la préposée m'a remboursé les articles de la première facture sur la carte crédit, puis les articles de la deuxième facture en argent liquide sauf qu'elle ne m'a jamais donner l'argent liquide. Elle m'avait clairement fait comprendre que les 2 remboursement était fait sur la carte. Il a fallu que je retourne une deuxième fois et ils ont dû regarder les caméras. J'ai attendu 30 minutes. Au final, aucune excuse ni aucune indemnisation pour pardonner de la faute qui a été commise. J'aurais pu ne jamais m'en rendre compte et je me serais fait voler bêtement. sans compter les 15 minutes juste pour traiter le remboursement et recevoir mon argent, car il n'y avait pas suffisamment d'argent dans la caisse.
useless customer service - don't even try calling - they don't answer the phone and can never find the person in the right department.
Awesome
Extremely disappointed with my customer service experience with the Bay. As a customer who has been an avid shopper at the Bay , I will now refrain from shopping at your store in the future. In short, I ordered all my gifts online at the Bay well before Christmas. When my package arrived it was missing an item. No problem, it happens. When I called the hotline number provided to state an Item was missing, the representative reassured me that it was on its way. Flash forward 2 weeks later and my missing item still not delivered. Called for the second time, the representative informed me that item was out of stock and they had to order it from a different location. Ok no problem, it happens. This representative reassured me this package would come in time for Christmas. Flash forward a week, still no package. I called back for a third time to have the representative say that if I wanted my item in time for Christmas that I would have to drive to Toronto to pick it up? I live in Niagara. Now I have to scramble to purchase a gift 2 days before Christmas. Representative while apologetic did not offer any solution to make it right. Extremely disappointed.
(Translated) Staff increasingly scarce and the layout of the store is badly needed and poorly indicated. This explains their possible disappearance (Original) Staff de plus en plus rare et le layout du magasin est mal faut et mal indiqué. Cela explique leur éventuelle disparition
Good. Large. Needed a backpack. Had name brand for less than I expected to pay.
OK correct
My wife and I have a great time when we go to Hudson's Bay. It is a great store.
(Translated) mid-range .. (Original) moyenne gamme ..
(Translated) Expeditious (Original) Expéditif
It's good that we still have a department store (and a Canadian one). They have a pretty good selection of clothing, accessories and apparrel. This location is good because of the ample free parking.
Great shopping in a beautiful classy store with quality products!
It's a bay it's what you expect
Clean, modern and spacey - good satellite, but not a replacement for the downtown store
(Translated) Well located, easy parking, nice layout A little complicated to find what have looked for (Original) Bien situé, stationnement facile, bel aménagement Un peu compliqué de trouver ce que l’ont cherche
Good service, high prices, very busy.
Excellent salesman and pleasant shopping experience recently in the Furniture department!
The St Catharines Ontario location has good quality items. But the actual store is very much outdated, and there's duct tape on some floor cracks and parts of the ceiling around air vents are filthy.
The staff here were very helpful and friendly as I found Christmas presents for my family.
(Translated) Spacious and well organized store. (Original) Magasin spacieux et bien organisé.
I have been doing laps around this place inside and out and it is as if they don't want any customers. It's nearly impossible to find an open entrance. Brutal . .
Very large store, beautifully laid out and decorated. It's a very 'curated' feeling that is much more high-end than that mall had had before. I did not spend much time there since they did not have what I needed. Not a place to browse with kids since there is not a large, generic toy section to reward them with after.
Great store
They had there winter mark down sale on , good prices and a nice store
Blown away by Christmas decorations and decor! I'm ready for it, but this store is!
Great place to shop, nice staff and a wide selection of items.
(Translated) No service The messy store No price on some items, they send me to the cashier to scan it, an endless line …
Great shopping experience. Friendly helpful staff.
Dreary. dismal. I left because it wasn't conduscive to browsing
(Translated) Newly installed in Lasalle. Formerly the Target. Inviting decors and lots of staff. Refined marketing. Will it last? (Original) Nouvellement installée à Lasalle. Anciennement le Target. Décors invitant et beaucoup de personnel. Mise en marché raffinée. Est-ce que ça va durer?
(Translated) kind (Original) Gentili
Founds some great buys on the discount racks! Still adds up, but I was able to get two professional outfits for around 150 bucks.
Fantastic service at the fragrances section of the store
the store is nice and new , but in my experience the levis jeans racks are a complete mess all models are mix-up . colors, sizes etc...
(Translated) Very good service (Original) Très bon service
Amazing place to shop. Wide varieties of products both for men and women. Too pricy but meets quality. Would go in to fragrance section again.
(Translated) Beautiful store and polite and courteous staff. (Original) Beau magasin et personnel poli et courtois.
The bays adult clothing line tends to lean in to a more mature selection. Their prices are a bit higher then most for even the simplest things. I would shop here for my mother rather then for me or my husband/kids
Store is ok for the bay. It seems half the staff is pleasant the other half miserable.
It's not a very big place didn't find much that interests. They have a lot of make-up that's pretty much it
(Translated) Good and beautiful products expensive or at normal prices. No employees to serve you none in fact. (Original) De bon et beaux produits chers ou dans les prix normal. Pas d'employés pour te servir aucun en fait.
Me and my niece went to the Hudson's Bay and we were trying out new furniture and couches having fun and a very caring woman , a sales woman came up and helped us out...I love shopping at Hudson's Bay....Its always been a warm and caring place to shop....
Great store, plenty of selection, good prices. Would earn a 5 if there was more cash out options , though I didn't wait long at 4:45 p.m.
Being inside the Pen Center shopping mall makes it a convenient location. It is a fair size store with multiple storeys. You can find clothing, perfumes, jewelry and accessories, home appliances, souvenirs and bedding supplies.
Beautiful store but very expensive ! On the other hand, great to buy when the big sales start !
Nice
This classic brick and mortar is not doing itself any favors by not maintaining their space or ensuring staff levels meet customer requirements. With disorganized showrooms it is difficult to transit through the store while ensuring sightlines are open.
Fancy Expensive Clothing
I have to say the men's clothing styles at this store are lame. It took me 45 minutes to find a sweater I would actually wear. Why so many v-necks??? There's a complete lack of flair in the styles presented. Odd brand names and strange colors and way too much plaid. The other thing that was weird was that they were selling NASA t-shirts. SpaceX is where it's at. NASA hasn't been cool for decades. Yawn.
This store is so clean and organized. It's easy o find what you are looking for.
Good selection, large. Overly nice stafg
Clean and large, but feels like that don't have anymore to offer than the other Bays in Montreal.
I came to the store at 1630 for quick shopping, no one at front who welcome me said anything. At 1635 I was told that I cannot use fitting room because the store closed at 15 min. I understand that with "new normal" staff has more work to do, but if that's the case - they should close the store at 1630 or don't open at all if it's such a big deal to serve the customers while the store is open. Or at least inform them at entry that the fitting rooms are closed instead of wasting my time finding sizes in unorganized store just to hear that I can't try anything on ..
Bay Days!
A little pricey even on kids clothing
(Translated) Unfriendly saleswoman but place where you can find everything with good promotions (Original) Vendeuse peu aimables mais endroit où l'on peut trouver de tout avec de bonnes promotions
(Translated) Wow wow quite a change the new concept of the La Baie store with new decor and the store has some very nice product with renowned name. ???????????????? (Original) Wow wow toute un changement le nouveau concept du magasin La Baie nouveau décor et le magasin a de très beau produit de nom renommé. ????????????????
Nice merchandise, good sales, customer service is good. Always had a good shopping experience there.
Good place if you want variety and greater choice!
Love this store! We go for their watch repair and batteries which is wonderful service, gifts and cosmetics.
Ahh Hudson's Bay , A Karen's wet dream , holding up every line demanding the manager over a sale item not being on sale enough. White guys named Matt or Justin buying their polos from here ... get lost in the makeup /perfume maze where you will be trapped by a sales team member eager to sell you the new fragrance. Have you tried their sister store ?...The Bay ?
Nice store, enough parking, but the choice is a bit less than the one in Fairview but still worth the visit
Always great!
Huge selection. Attentive staff.
No proper ski jacket. Nice fashion but useless for cold outdoor wear.
I went to look for boxers for my husband and I realized there were not many choises. Probably because Covid19 they don't have things in stock. I felt really sad.
Clean.
I like it but in the past year or so the women's clothing selection has been just terrible!!
More discount at the store for most items
Great weekend sales
Trash
Really great place to shop. Let's keep it Canadian
Prepare to be blasted with the smell of the purfume department situated dead centre of the main floor..prices are unrealistic in todays marketing competition .. escalator was broken and very akward assending to second floor. noticed and surprised winter wear still full price with early spring/summer setting in here in Victoria BC..This retail model would be expected to fail like that of Sears.
Found what I was looking for
Sounds like you're allowed to visit anytime you want. Definitely got things I needed, and my wife is very happy with the results.
Pretty great deals and not bad for choices on clothing, the store as a whole needs a massive style upgrade though. It's still sporting carpet from the 80's!
Nice place to shop. Price is relatively more expensive.
Bay Days had great deals!
good selection, high pricer, attentive staff
Nice place to shop but prices are are high
????????????
Always great for clothes and other expensive stuff
Third time I call, customer service twice then the furniture department. Leave the phone ringing for over five minutes at a time. It would be amazing if someone actually answered the phone. I have a very simple question and don't want to drive over if you don't have a product.
Great store
Judith was very helpful in the menswear section. She knew exactly where to start when I explained to her what I was after. She got me an awesome price on some great new dress pants. I would highly reccomend this place for dress clothing.
(Translated) Hudson's Bay new very very beautiful beautiful atmosphere good service and in addition we have music (Original) La Baie d'Hudson nouveau très très beau belle ambiance bon service et en plus on a de la musique
Terrible
Had a fun time at their Gala..
They don't actually know when the item you ordered will be delivered. They'll just call you the day before delivery, to tell you it's been rescheduled. Then they'll call you again two weeks later to tell you it's been rescheduled again. Rinse and repeat. Wasting everyone's time and energy.
A little expensive but they always have a few sales.
Employees want nothing to do with you which is okay if you know what you are looking for. Otherwise the mens selection is quite good
Big selection of items, but not much for kids winter gear for us today.
Did not feel very welcomed in this Hudson Bay. Staff was no where to be seen and prices are just not that great. Not many people shopping this store today. I don't shop here
No no no. Just be gone would ya
Good sized store with a decent variety of products to choose from. Being attached to the mall, it is also easy to access.
Shop like it's 1976! Helpful staff, good prices, not too blasted many people, and a great selection of designer...budget...and everything in between.
No clerk ar the shoe dept. Couldn't find anyone to help.
As far as a Hudson's Bay store goes this one has seen better days. Not only was the store really empty looking it clearly hasn't seen any updates since it opened most likely. The Bay has really been turning itself around but this store is a disgrace. The staff did try to be as helpful as they could in finding what I was looking for but unfortunately wasn't carried at this location.
Kamloops Bay zero help in beds and furniture. Park Royal Bay good help in beds.
Where Hudson's Bay helps you
Taste food ????????
Great deals on fashion
Lots of good sales on.q
Great to be back shopping but only one cash open in the entire store (2 cashiers). Waited an hour to pay.
Have been a customer here for almost 10years! The staff chit chat with each other if you notice. No service to customers!! Have been here 4 different occasions in the last 3 months. Every single time staff doesn’t have enough training to do their basic job! Don’t know how to look up a product online to what the sales are!! Very frustrated that I have to explain them to do their job!! I used to let go.. it’s ok that they might be new but they haven’t improved their service!
(Translated) Good store The Bay, but small compared to others. Few staff. We often wait at the checkouts. We find mostly clothes. (Original) Bon magasin La Baie, mais petit comparé aux autres. Peu de personnel. On attend souvent aux caisses. On trouve surtout des vêtements.
Lots of clothing
This is a great Department Store...a vanishing breed. Great quality and they still give out boxes and tissue paper at Christmas! ❤
Even though it's a busy session, I didn't have to wait too long in line. Staff is very helpful and polite.
Friendly helpful staff. Large clean and bright store, good deals, excellent location.
There is lots of variety . I can usually find what I'm looking for but sometimes takes a while to find stuff. Items are all over the store so you have to really keep your eyes ooen . Prices are average beat to go early on big sale times. Great for honouring prices like buying something and then taking your recipts days later to get the sale price. That way you can beat the rush and still get the great deals.
Have been shopping at Hudson's Bay for a very long time. Over the last few months have noticed that their clothes and shoes are becoming increasingly uninspired and tired. I understand that the company is in financial trouble, same as Sears found itself several years ago. But it is a tricky downward spiral and management should already know this. Outdated clothes should be deeply discounted and latest fashions available and displayed prominently. The Mayfair store looks and feels tired, and that is worrisome. There doesn't seem to be anything new and fresh. Staff is lovely though and being that there's no other traditional department store, there's no lateral competition. But other retailers are closing in, especially in clothes and shoes. Plus online shopping is growing in Canada. HBC needs to wake up, get better buyers and start presenting more flattering fashions to their customers.
It is a nice place to shop especially when there's on sale.
Nice store
Good Place to make shopping
Great selection!
Nice stuff lots for men and women..kids stuff very pricey thou.. But I gave it a three cus of $$ but its a four..
(Translated) Many people at the checkouts do not even say hello ... no smile ... Really overwhelmed, with only 2 people online ... Service very slow at the checkout. They forgot to remove the anti-theft products of 2 customers ... Coup sur coup ... And a product courdnt, sought, was not available in store ... (Original) Plusieurs personnes aux caisses ne disent même pas bonjour... pas de sourire... Vraiment débordées, avec seulement 2 personnes en ligne... Service très lent aux caisses. Elles ont oublié de retirer l'antivol aux produits de 2 clientes... Coup sur coup... Et un produit courdnt, recherché , n'était pas disponible en succursale...
In a world of dwindling quality personal shopping options the bay has great stuff and decent prices
My go-to department store, love it!
Nice stores but often over our budget. Wife loves fragrance selection
You'll always pay more at the Hudson's Buy for thing you will certainly find less expensive elsewhere.
Went to see about a watch that needs a battery but because of the type they would have to send it away.
Haven't shopped here in years, I love how this department store is layed out.
Looks like they are going out of business. No escalators or stock
Good atmosphere
Extremely expensive and lousy service
Great store extremely helpful staff
Great sale on shoes
Over price and hidden deals where they act as if it's on sale when it's not
pricing is deceptive. Very costly with many common items.
The staff seems unwilling to help find an item if it's not on the floor. It's like they don't want to sell. They are also misinformed
Excellent watch service. Personal, extremely friendly and helpful. Highly skilled and knowledgeable. Highly recommend. Jewelry counter sales staff very accommodating and professional. Highly recommend.
Best selection of men's clothes
Nice new set-up. I dont shop at the bay
Great furniture and mattresses. Very high quality product. Friendly staff.
Always clean and stuff are always available to help
If you got money to throw away, wait a year or after Xmas to spend!
Great store
Store very understaffed. Not one employee in jewellery and watches. Several showcases had three front glass removed so it's absolutely easy to steal! The rest of store was extremely old to the Hudson's standards. I can't understand how head office can allow a store to be in such condition. St. Catherine's deserves better
Finally...a beautiful, new store to rival all the other stores in this mall. I hope the modern touches in this Bay store inspire the rest of them to upgrade, as well. In my opinion, ALL the other Bay stores in the Montreal area should take a lesson from the progressive, modern approach in design, of this particular store. I love the use of plants, displayed here and there and the big windows, allowing in some natural light. Also, the ventilation system is top notch. Ever notice how other Bay stores feel stuffy? Well, not here. Air quality makes a huge difference in how one feels, while shopping. This store has great ambiance. I love the tall ceilings. The store is candy for the eye, as well. The lighting makes everything ????twinkle and shine????. Congratulations, to The Bay, at The Angrignon Mall, in LaSalle, on a job well done. This is, by far, the nicest Bay store I've ever gone to. Now, if we could only get them to upgrade the other Bay stores! ????
Bernard helped me pick.out the perfect suit. Great customer service.
Can they please extend their closing time on Sundays to 7pm? It would do a world of good for busy folks who literally have just one day to shop. Too many nice things, little shopping time.
Great store, need it, keep it. Department stores were always full of everything but kids clothes and active wear is like no other. Prices are as expected but quality is above the rest.
I would never go there with my credit card because its hard to not use it as they have every kind of clothes any person may like.
You will get plenty of best options to buy your stuff. Sometimes they offer really good discounts and off's on prices. "Hudson's Bay" Undoubtedly my favorites...
Always get terrible service here. Customer service people in Victoria have clearly never needed to hold a job to survive
Run down
The maps at the entrances are really convenient for getting around.
Low prices
You can always find something nice on sale.
At least it's better than Sears.
Love this store, more tellers please
No staff, store was messy, quality of clothing lines seem to have been cheapened
Great as usual.
(Translated) Quality products. Well lit and clean. Enjoy the specials of the week. (Original) Produits de qualité. Bien éclairé et propre. Bon isez les spéciaux de la semaine.
Great place to shop. They have everything to can imagine. Only the best quality.. Employees are nice and friendly
Good. Enjoyed shopping there.
Pretty much like usual. No staff around, if there is going to be any help it better be you!
No carts or buggies were available and staff were not available at cash counters
Good except one ripped couch ????
It seems like a dying store and the staff are there but somewhere else in their heads.
Replacing Target, this location is clean and modern, a little bit of everything.
Good clothes
Purchased a bathroom mat and sheets today and saved $95 during the Bay Days event. There wasn’t really anyone on the floor to answer any questions, but I knew what I was looking for and didn’t require any assistance. The closest register was closed. I did find another one nearby and that cashier was very quick and friendly.
Not much selection, but very nice store.
(Translated) The employees are out of service !! I waited half an hour for the employee to ask him about the size of a shoe, but no one came, I asked someone for help, he told me says I can't, I'm busy now, I don't recommend it, (Original) Les employés sont hors service !! J'ai attendu une demi-heure pour que l'employé vienne lui poser des questions sur la taille d'une chaussure, mais personne n'est venu, j'ai demandé de l'aide à quelqu'un, il m'a dit que je ne peux pas, je suis occupé maintenant, je ne le recommande pas,
Beautiful store full of beautiful things. Very few employees at the moment so the place feels kind of eerie. Dressing rooms are available one person at a time and an employee has to unlock the "cage" to let you enter.
Beautiful store but $$$
The store seems so empty and what happened to all the shoes ????
(Translated) Clothes that suit me (Original) Habits qui me convient
This is my first negative review but I feel obligated to leave it. My girlfriend bought me a nice Armani watch from the Bay for our Anniversary. She did a lot of research and was rewarded because I loved the one she chose. I went to wear it for the first time, though, and found there was a small crack in the glass on one of the sides. She brought it back to the store to ask about getting it fixed and was told she didn't buy warranty (which wasn't offered during the sale), and there was nothing they would do. She took the watch to a repair shop and they said it was clearly a stress defect in the manufacturing since there wasn't a nick or scratch on it and we were quoted at close to $200 to replace the glass (which is nearing the price of the watch). I tried to contact a customer service representative from the Bay online twice and was given an email saying someone would respond but I haven't been contacted weeks later. So now my girlfriend feels terrible because her anniversary gift is defective, I feel terrible for her, and we are faced with using it as is or paying almost the price of a new one to replace the defective glass. My recommendation would be to shop somewhere else if you want to buy something nice for a loved one.
A really good place to shop. I like to buy clearance and jackets from here
(Translated) Not badly disappointed, not received my tights after more than 2 weeks of waiting !! I ordered shoes that are wide and too big for me (my size), only to realize that it was a final sale so no refund !! No way to talk to anyone they lack of employees or well they are twiddling their thumbs ?? !! No customer service is there to take your call and no one on the internet either ... (Original) Pas mal déçu, pas reçu mes collants après plus de 2 semaines d'attente!! J'ai commander souliers qui sont fait large et trop grand pour moi (ma grandeur), pour me rendre compte que c'était une vente finale donc pas de remboursement!! Pas moyen de parler à personne ils manquent d'employés ou ben ils se tournent les pouces??!! Aucun service à la clientèle y a personne pour prendre votre appel et personne sur internet non plus...
Dinosaur of a location, but given the financial status of the company, renovation not a priority. No real value with pricing, simply visited location to scout an item to purchase through Rakuten where at least I saved a buck or two compared to buying in store, free home delivery as well.
Judgmental staff :(
Selection, convenience, great staff. Oh, the security staff is top notch too. I saw them in action and man, oh man they were quick, fast and pros!
Ladies wear customer service excellent, upstairs at lingerie have to improve.
I've always like and purchased from The Bay. This location could use a renovation, however. Rough around the edges.
(Translated) Strange layout, expensive trip product and questionable quality (Original) Layout bizarre, produit trip chère et qualité douteuse
(Translated) Concept different from other bay! It's really beautiful but difficult to navigate. There is no employee to answer our questions. (Original) Concept différent des autres la baie! C'est vraiment beau mais difficile de s'y retrouver. Il n'y a pas d'employé pour répondre à nos questions.
Great store
The staff your able to find are amazing. Hope The Bay is able to find the funds to get more staff.
Looks like they are injecting some new life into the Victoria Mayfair Mall location. Lots of helpful staff this last visit too.
I really like The Bay, it always has a large selection of trending clothes for children and adults. Two floors at this location with the make up and parfums on the lower level. Very clean and well lit as well.
Great place to shop..and find some variety.
Great place to spend your day
The parking was difficult, once inside you have to stand in line to go in the stores. Not too pleasant.
This Bay in Carrefour Angrignon is small but as a lot to give (as merchandises)
Always a sale on. Thanks Hudson's bay for being so canadian.????????????
Amazing things
Great and friendly staff even when the store is busy.
It's ok. Prices ok
Hudson's Bay is trying to keep up with the times so they don't follow in the footsteps of Sears. They just need to air it out, update their collections and do better advertising to bring in a younger crowd. Looks and smells like old ladies.
Great place to shop and quality is much better and prices are above comparable to the teeny bop stores.
Ok no the best but not the worse
Good quality products. Wide selection of wear apparel.
Sales only
Good variety, and good choices. Bythe way it was St. Catherine store I visited.
(Translated) This is my shop (Original) C’est mon magasin
No Sears, Eatons or Woodward's, this is the next best choice for a department store.
Found best Christmas deals ????????
If we could have only got what little staff you had to stop talking to each other for a moment and help us we would have been out of there a lot sooner. The only good thing about the transaction was that the price was a lot lower than I thought it was going to be.
I had a very frustrating experience in the shoe department today. The shoe clerk was obviously not handling her frustration very well and was abrupt, rude and unable to manage the customers well. Although she was on her own and obviously needed more help, I found it a very disappointing and time consuming experience as I had to wait and eventually left to check out other stores. I noticed that the store was also lacking enough staff in other departments such as the lingerie dept.
They have great products and lots of pop-up stand makeup shops that are quite helpful. Great quality products and a large range of them aswell.
Always good deals available at the Bay.
Clean, organized and helpful staff. Watch repair seemed to be the busiest place
(Translated) Beloved and close to home and free parking (Original) Bien aimé et près de chez moi et stationnement gratuit
The review is for the Mac makeup counter. I had my face done by Dahlia. I never put makeup on unless there's a very special occasion for it, so when I do get it done I always need to mentally adjust when I see myself. This was the first time I've had my face done where my gut reaction wasn't "Oh my god, I feel like a clown." Dahlia was really skilled and nice to chat with. It was a pleasure. Thank you Dahlia!
Good service, selection was pretty good considering the decreased activity in off line shopping.
Excellent place for your clothing needs..
Great plus size section
Nice to see investment in Brick and Mortar retail. Very nice store and friendly staff
Good boots
Large store with fair amount of plus size clothes
Nice
The bay has some decent discounted racks where you can get prices 80%off , this is a place my grandmother shopped for us when we were young it's been around and they offer alot of different departments in the store , there is not many places left where you can buy a new dishwasher and a pair of jeans it's a dieing breed so it's good to support these stairs before Amazon takes over.
(Translated) Clean and clear, good as a place. (Original) Propre et clair, bien comme endroit.
Amazing
Has some good procducts
I generally find that this location beats the downtown location. Excellent selection of plus-sized clothing and footwear. Had a great experience yesterday bringing my boyfriend's new watch in to have a link removed. We had tried the downtown location and there was nobody there to help us, so we tried Mayfair and we were in and out in less than 10 minutes. Very professional!
I enjoy going to the The Bay to support a Canadian company. I felt last time they were lacking on hats and shoes, but it was just after Christmas.
One high-end establishment
Went in for my favorite Levi's jeans and was so happy with the gigantic selection of colors/washes in my style as well as the crazy amount of other styles. The staff were all so friendly and helpful
Absolutely love the store. It is a hit or a miss though sometimes. You either find a great deal or something very overpriced. Worth looking inside though. Many hidden gems.
It is very nice mall for all kind tests and preferences. I enjoyed very much
I have always enjoyed doing my Christmas shopping here ever since I was young. I find regular prices are a bit high but when sales are on you can get a really good deal on some good quality items. There's no real department store left like this one and I will continue to support it as long as the quality is there.
Nice place with brands !
Visiting relativesin Kamloops stopped to buy a few gifts.Great to see the Hudson's Bay store is the same great store whereever I am.
Great place
The decline in popularity that they are experiencing is completely founded, due to their lack of product and till placements around the store, organization, helpfulness, productivity when helping customers. Will not be surprised if it declares bankruptcy in the near future, which is highly likely. 2 stars because I have better experience shopping online.
Good selection and they have a great sale going on. Checkout was slow though.
Not the best Bay I've been too. Covid might be more of a factor than i know, but it just didn't have the same atmosphere? For me, it was the styles of jeans and pants available seemed limited in variety even across brands. Seemingly had the same 3 or 4 styles, with minor variation by different brands. It was bland.
I was out doing some Christmas shopping as well as shopping for a birthday gift for my mother. I noticed one particular woman walking very quickly "shopping" but she kept rendezvousing back around to where I was every couple minutes. Then I noticed the walkie talkie attached to her purse. This prompted me to pay a little more attention to her. By this point it was extremely obvious she had decided I needed to be monitored while I shopped.. I was not shoplifting nor did I plan to. I would have purchased probably around $300 worth of merchandise fromthe store but decided to put down my basket and leave immediately. She was quite rude and obvious and I felt as if I was being harassed so I decided enough was enough. I do believe profiling is illegal as is harassment and I felt as though she was committing both and I had fallen victim to it. Thanks for the great experience Hudson's Bay!
A tradition. The Hudson’s bay is a quality store where you find a wonderful selection of clothing
Too fancy and over priced for the area the store is located at.
Good store.
High quality but well with high prices was looking for leather jacket,,,nothing. T-shirts, pants,
Good customer service, always seem to find a good sale
I truly enjoyed the experience. The staff was exceptionally helpful. I purchased my favourite perfume
Spacious and wide variety of shops. Place for food too. If it has a super market, it will make a one stop go to place for wkend!
My wife and I had the opportunity of a daughter's visit to buy her a good vacuum cleaner yesterday and we found a very good deal from Miele on the website but could get no straight answer as to whether any were in stock. We came to the Bay at Mayfair and explained our problem to Vicki who immediately went and searched the store room and found just what we had hoped for as it was the only model on sale and we really like Miele. After having had a lot of frustration, this excellent customer service really made our day. It was a pleasure to meet her and it has enhanced our impression of the Bay's customer service a great deal. Thank you Vicki
Too expensive
Staff were more like zombies than humans.
Looking for a certain Cologne and couldn't believe the price but it's not the store cause the price is the same elsewhere
Clean and helpful staff
Very spacious. Good service options. One of the few places to get watches fixed.
Not ready to reopen. One desk accepting returns and the line is around the block.
Service is terrible. I ordered a mirror on line and it came with a scratch in the middle (it happens, but here is the opportunity for the Bay to make it better and wow us with customer service) NOPE. I called the call centre and after waiting for over 30 mins, the agent sent me an email to take a picture of the scratch and while i was doing that he hung up on me. I emailed him my phone number along with the picture and waited patiently for a call back which did not happen, so today i tried the online chat function and they told me to call the call centre. I have now received 3 emails from the call centre saying they have resolved my issue and I still have a scratched mirror and don't have a new one, so clearly it is not resolved. Looks like i will have to return the mirror (note: Wayfair and the rest of their competition would not send me out in the middle of a pandemic to return an item that was damaged and that they had a photo of) and they wont send me a new one until they receive mine, credit me and i re-order (which means i have to call the call centre again to receive the free shipping). Really disappointing. Guess this is why the organization is struggling to stay relevant. Wake up!
No service available
Self service shopping at full service pricing. Nice quality products you can touch before buying.
Lots of selection, well-organized, helpful staff, clean and tidy, and in a good location. Only thing is that prices tend to be pretty high, and I usually can't find a whole lot of deals.
(Translated) lack of cash to pay ... (Original) manque de caisse pour payer...
The Bay is nostalgic for me. A department store of yesteryears. It has everything!! There was minimal staff, but enough to get help when paged. I was disappointed at an entitled customer demanding service. During this pandemic, I am thankful for any staff that was there!! Kudos for the staff at helping each other even when it wasn't your department. I bought my daughter gold earrings for her 16 birthday. I'm hoping they will mean something extra because they came from the Bay. Where I've been shopping for 45 years!!
Very helpful staff and great selection of items and cosmetics
The only good and reliable place to shop around in kamloops, its actually in the mall...
The Bay is unnecessarily expense, however you may benefit from flexible department store policies.
The guy from shoes section,Ares ,were super nice.he helped me alot and ordered my shoes online.the store was about to close when i get there but they take their time and ordered the shoes for me.also the girl from watch section was super friendly. So happy that they open this branch close to my place.
Gala day, lots of good stuff.
Good place to shop.
OMG. Guess what happened at the bay!!! So let me start from the beginning. A few weeks ago, I met some girls at my friend raf's house. And today we were like "wanna watch a movie?" And then we were like "no" and then Alex was gonna play dark souls and we were like "no". So then we went to the bay!!!! And so we're walking around, emma's like, "let's play hide and seek"! But it didn't happen. But then who do we see but: the French girls!! Needless to say, raf had a great time. 5 stars!
I'm beginning to find myself more and more disappointed with the in store selection here. It's almost as though they've over-committed to so many brand names that they are unable to stock a reasonable selection of items from each designer. My recent experience here was with the Levi's Jeans. If you have a certain waist size, then you can only have whatever leg length they determine goes with that waist size. For example, I'm a 32W and 30L, but they only stock 32/32. Also in their Levi's section, their 511 jeans are only available in 2 colours! When you go onto the Levi's website you can choose your individual waist and leg sizes, and you have a huge selection of colour choices depending on what style you've chosen. My wife continues to have issues with them actually keeping stock of items in her size, which is a fairly standard medium/small range. Clean up your act Bay! Stock your shelves with common sizes and start committing to fewer brands.
Great place to find literally anything you need. High quality products at reasonable prices. Did almost all my xmas shopping here and bought and excellent Lagostina crockpot for making great meals that are too big for my slowcooker.
Just Wonderful!
They made me wait a full day for a delivery they said would arrive between 1 and 4 and they arrived at 8h30 pm... thanks for wasting my day and making me taking off work
I enjoy the Bay, I seem to always find something I want on sale... lots of variety. Remember to ask staff to remove security tags from your purchase before leaving the store, it's inconvenient to have to go back to have them taken off. ????
Typical Hudson Bay experience. Was kind of disappointed in the small quantity and assortment of baby, infant, and toddler clothing selection.
(Translated) Very beautiful, clean, the merchandise is really great I loved it ....... (Original) Très beau, propre, la marchandise est vraiment super j ai adoré.......
Not a ton of staff an people steal from it all the time but it's a good place to get what you need!
Pretty "meh" department store, they seem to be behind the times on a lot of things. I remember going there as a kid and other than clothing styles I feel like it hasn't changed much at all.
Very friendly! Great sales.
Always reliable and good value.
Never buy something unless it's on sale!
This is a latest addition of Hudson Bay Department Store in the big LaSalle shopping centre, taking over the closed Target Store site and the closure of Sears. This became the only huge department store in this LaSalle borough very close to the public transit hub of Metro Angrignon terminal station.
Beautiful place and good brands
Nathan, a great sales associate gave us an excellent service! He was very patient and kind!
Discontinued my plates and couldn't find any help, even after someone called help for me. Glad this isn't my regular store.
Standard department store starting to look a bit tatty around the edges. A large construction effort is underway on the mall property so things may be a bit jumbled at the moment.
Clean and bright
Absolutely wonderful staff in perfume section.
Good deals if you look hard enough
It,s a good place to shop they even took the time to do a special order.
I love the Bay in Mayfair for its styles, selection and Sales! There were hardly any shoppers the few days before Christmas. I would hate for us to lose this store. I didnt feel the usual old fashioned Christmas excitement in the air. No perfume smells, last min sales, huge lineups and hustle and bustle of store clerks. I know that co-vid is the main culprit, but I hope that we dont all turn to internet shopping and end up with no stores to go shopping in .Part of the Christmas spirit for me comes with being a part of the excitement with everyone out and about. And the Bay was one of nostalgic Christmas places for me.
Its a nice place with all the brands in it!!!
Great
Great sale weekend!
Really good place to shop
Awesome
Clean organized friendly staff..... easy access not busy
Typical department store, the building was old.
Really good bedding and night ware department good place to shop
Got great deals on point zero and levis
Department stores are hard to shop at when there is so much more online. However we went looking for a good deal on a duvet and nothing beats being able to make comparisons in person. You can't tell the difference by looking online.
It's always nice to wait for sales to purchase items however you'll get a wide array of perfumes to choose from when shopping for perfumes.
It's a department store, nothing special or particularly bad about the place.
Good Mall. Nice place to shopping ????️. Plenty of variety ☺️.
Small selection of kids items and size u wanted was not in stock
(Translated) A lot of goods, but most of them are of questionable quality. (Original) Много стока, но повечето е със съмнително качество.
great as usual.
Nice place....But very$$$$ expensive for what they sell
Great sales and staff. I like the bay
Under staffed. Staff are not super willing to help. Apparently they cannot look up stock and they do not order in out of stock items for customers. They definitely need to make some serious changes.
Love The Bay!
You can always find quality dresses in here. Prices are not the cheapest but quality is ok. Recommended.
Great store when the sales are available, but it’s impossible to buy things here. There’s like two kiosks open, and usually one employee who hates their life dealing with a customer who has a billion questions causing a huge line that takes forever. 8/10 times I leave what I’m going to buy because the time to buy looks like it’ll take forever.
Good
Great sales at Xmas time and pretty much had the store to myself.
Pleasant enough staff, better staffed than I remember over the years. However, yesterday we were served by two young women in bedding dept. One of them was doused in some sickly sweet perfume, which I found nauseating. When I mentioned it discretely to the other young lady who rang me out at check-out, the supervising cashier (older) overheard us and said "What?." Then, when I explained to them again that I was overwhelmed with strong perfume by their floor staff, neither of them said ANYthing. She quietly rang me up, and said NOTHING, not even a thank you, or goodbye. Weird! Like, I was the offending person? Hello? How thoughtless is it to 1) douse yourself in perfume when serving the public? And 2) not even attempt to respond to a customer concern (not a complaint)??? Disappointing
Love shopping here all the time! Works out best best when they have deals going on.!
(Translated) Quality (Original) De qualité
Had my favourite aftershave
Good quality store
A lovely place to go for Christmas stuff. A staple Canadian shopping establishment
The staff has always been courteous and helpful. The Bay is always the first store I check out when I go to the mall.
(Translated) Excelenye (Original) Excelenye
(Translated) Very nice store, the place is up to date, however the prices are extremely expensive. (Original) Très beau magasin, l'endroit est aménagé au goût du jour, néanmoins les prix sont extrêmement cher.
Got sent to THREE different cashiers because they were all too 'busy' with 1 to 2 customers. Dropped our purchases and left.
Wonderful new concept! By designer, clean, streamlined and bright. The employees need a bit more training up as far as customer service is concerned ( young students ), but I'm sure it will happen. No need to head to Fairview anymore!
No customer service here and overall no lasting impression.
Always a great place to shop.
Good
Always have fun at The Bay, especially at Christmas. I always check out the specials and go when there are good deals. I can't believe the good prices they have, especially on Levis jean clothing. Just love his place.
Standard Bay store. Poor service with a decent selection.
Good deals. Staff is usually wonderful. Sometimes mot so wonderful.
Usually expensive but if they have sales or Bay days sales then it's not too bad. But depends what you r looking for.
I found what I was after friendly staff but they only have one entrance open so I had to do alot of walking and I use a cane...same with change rooms they only use one and it wasnt close to where I was shopping!
Nice place.
Stupid expensive in this store. Couldn't find a willing store employee to help me.
Excellent shopping experience, lots of selection
(Translated) Super sensas wonderful, and very clean, affordable price according to the needs of people. (Original) Super sensas merveilleux,et très propre,prix abordable selon les besoins des personnes.
Overpriced and a lot of filler and no substance on items, specially mens. Sales make prices ok sometimes, specially on Boxing Day and Black Friday, but then again, the best stuff is gone before you set foot on the store. I don't recommend it.
Perfect
Worst service and logistic company I've ever dealt with. The company can't get customer orders right and customer support is useless. Highly recommend that you stay away from shopping this store.
I think this store is one of the newly renovated stores.It’s the most modern looking The Bay.You find medium range to high range jewellery,clothes,perfumes,cosmetics,Purses,luggage and household items.It’s very well organized and well stocked on all the items.I was very impressed with the cleanliness.The staff here is very friendly
A lot of nice choices to buy or to look around only !
Great place for shopping
Best selection in town
Awesome! Very Organized! Friendly and helpful Staff! 40% percent off on every purchase today? Can't go wrong for a fall jacket and winter coat!
A positive experience every time attendant.
Slow cashier service, also forgot to give be the discount, I had to ask for it. No one at the men's shoes section. Quality in service from staff members is inconsistent.
Love the staff at Lacombe Counter. Always so sweet and kind.
Had what I was looking for at a comparable price to other stores
Great service !!
Great prices!
Looking forward to see more variety soon
(Translated) Courteous service and quality products. (Original) Service courtoise et produits de qualité.
They got some good name brands
This place is difficult to navigate as it seems like they're always moving stuff around and it is hard to find a staff member to help you when you are looking for something. I don't really find anything of interest here anymore. There is a useful public washroom up on the second floor though if you don't want to go all the way to the food court or the single hidden one that is down a long hallway on the other side of the mall. There is a lot that you can find online and just order during their sales and if you order enough you don't pay shipping and then you can avoid this mob scene.
This Bay locations hasn't changed since I was a child. Kinda nostalgic going back to a department store that still looks like 1990.
They sometimes have random sales if amazing discounts. Plenty of great quality clothes.. As well as random giftware. This guy <- Me, got a kick ass Christmas purchase with my giftcard.
Not much to say. Low to no stock stock on kitchen appliances, no employees around to check the back, it was not great..
Little pricey but good quality. Look for the deals.
Expensive.
Nice staff. However, this Bay is too small and has only one floor.....It lacks the selections of luxury brands. Many brands you can see them on bay website but you'll never find them in store.
Always great sales always clean great people
Beautiful location, great products and friendly and quick staff.
My go to place for clothing but the air is filled with the scent of snobbish decay. Everyone should be welcome regardless of how they choose to look, if your standards are "higher" then a customers it's best to keep your mouth closed, just some advice.
Ah the bay, nothing like entering the mall through a store that makes you feel like a low class peasant.
Associates were super friendly, not a lot of selections to look upon but kinda okay.
A department store. Somehow manages to survive, despite online retailers killing brick and mortar stores, and their at times ludicrous prices. A Canadian classic.
Great selection, good quality!
Great service at the shoe dept
The store is nice. Bonus for free parking. My only issue with this store is that I was looking for some very specific items, but I had a really hard time finding staff to point me in the right direction, and when I did find them, they seemed preoccupied with other things and didn't go the extra mile to help me find what I needed.
Great prices, good quality suits.
Best place to shop excellent
I normally shop at The Bay but not in Kamloops. The Bay at Metrotown and downtown Vancouver have so much more shopping options than here. Not sure what cohort of population the store here is aiming at? Those that lived in the 70's? Time to get in 2020.
Good
Returned slacks we ordered online ,very pleasant service.
Got a new watch here and I love it. Their prices on watches are always decent and the selection is great. The employee who helped me was very knowledgeable. I had a problem with the band in the first couple days which they fixed for free with no issues which I really appreciated.
(Translated) The oldest store in Canada. (Original) Le plus vieux magasin du Canada.
The original Canadian clothes store, as you walk around the store, feel the history wash over you and grab the sense of how it started all those years ago, and help history go into the future with a souvenir from Canada's first and favorite clothes store
Grest sale this weekend - saved a bunch with coupon, my Points card, and bought on HB card. Great staff - lots on duty today too!
(Translated) Very nice store. Excellent service. (Original) Très beau magasin. Excellent service.
(Translated) We find everything (Original) On trouve de tout
(Translated) Good place to find different products of good quality !! (Original) Buen lugar para encontrar diversos productos de buena calidad!!
A wide selection of what they have and a large parking area
Beautiful store and great sales
The Hudson Bay really started Victoria. This is the Bay in modern times. It is the anchor store for the Bay Centre Mall. Mid to high end retail department store items. Good place to go. Downside can be parking is a hassle dependent on what day and time of day.
(Translated) It is very big and the personal one is never found. Badly indicated crate I searched a lot to find them ... (Original) C'est très grand et le personnelle on ne le trouve jamais. Caisse mal indiqué j'ai cherché pas mal pour les trouver...
Such an amazing place love it
Perfect and expensive
The store is big but dont sell a lot of things. They are always the same item each time we go there.
Found item among a good variety to choose from. Assisted with selection by efficient floor staff. Cashier went above expectations with a coupon! Thanks!
Very good customer service
The Bay regularly has pretty good deals, but not much selection. Most of the clothing found there is geared towards older ladies. The dressing rooms in the ladies department are strange, as you can see right over the doors if you are tall enough which is a little bit unnerving. Other than that, they have very nice staff who are willing to help with anything you may need.
Need more tills open
Nice layout
T.B.
Not the store it used to be. Difficult to find help when you have a question. Since Sears shut down this is the next best I suppose.
(Translated) For men these my favorite store full beautiful brand good price I am just disappointed that he is not topman at the new bay of angrignion pt hope they have plans to open an independent shop nearby (Original) Pour les hommes ces mon magasin préféré pleine belle maque bon prix je suis juste désappointé qu'il non pas topman au nouveau la baie de angrignion pt espérons qu'il ont projet d'ouvrir une boutique indépendante a coté
(Translated) Newly opened everything is beautiful and chic. Tomorrow the grand opening with cake and some athletes (according to a clerk). Great prices, great quality. Accessible to wheelchairs. (Original) Nouvellement ouvert tout est beau et chic. Demain la grande ouverture avec gâteau et quelques athlètes (d'après un commis). Grands prix, grande qualité. Accessible aux fauteuils roulant.
First time visit it after pandemic, it's always very classy shopping atmosphere
Dinosaur age computer system can't do a proper return or exchange without receipt.... most other places have a computer system they can look back on. Hopefully one day they can get a more up graded computer system so people can do proper exchanges.
So at 9:01 even if you are at the counter with the products in your hand they say come back tomorrow because they are closed at 9:00. I was flabbergasted. So come back the next day and standing in line the cashier says she can’t help and I’d have to stand in line. I was standing in line. Such a rude experience from multiple staff members makes me wonder about how the upper management is training their people. Hopefully they learn that retail is dying and it’s only through building an amazing client experience can save it.
Fun times!
I much prefer the downtown location over this one yet they do carry the very same stock...truth be told I prefer the downtown Vancouver location the most since they closed the original historic building here in Victoria and turned it into high ends suites and a public market...
Not enough staff, too long a wait to get service. Also staff are not aware of coupons that are sent to homes; training issue? Regardless, the staff are doing their best to help the customers and they are very patient and pleasant.
(Translated) Kind and smiling staff (Original) Personnel gentille et souriant
Nice and convenient with lots of known brands under one roof.
Nice store. However, I visited on Sunday. first, there was no customer service. was in the men's section as well as the men's show section. secondly, It was very difficult to locate a cash register. Someone walked by me and I asked if they knew where the register was and the response was "good question" and then pointed me in the direction. i don't have a problem with someone pointing me towards a register, but I think it's a problem when the employees are not sure where the registers are located. the last thing that happened, is the reason I am writing this review. I purchased a pair of shoes. I went to the womens shoe section to pay. they charge me, I pay. after I pay, they tell me they have no bags. I had to carry the shoes I bought (no bags, no box) in my hands. really? anyway, pretty turned off by the bag thing.
Wow! Great shopping experience! Would definitely recommend????
Very organized and clean. Rock on. Great selection too in comparison to other bays
Almost gave up looking for a decent set of dress shoes bit The Bay did not disappoint.
We were walking through,and noticed that they had a optical department so we quickly stopped by. I must say they had beautiful frames. We stopped and the lady working there asked us to leave. There was only one other person there. Very sad. That's all I have to say.
Wow really ugly stuff and no one buying it lol
You can never go wrong with la Bai Hudson
Hudson's Bay is in general great. My experience in this location wasn't very exciting. Very limited option for men's slimfit items, shoes etc. promotions are not that great either. 5 stars always because of my personal bias for Hudson's Bay, and 3 for this ,so it will give viewers the right idea.
There are some very friendly staff and I found some good deals.
Very hard to find someone to help
Good sales
The lady in the men's aftershave Dept, was very helpful.
It reminds me of Sears and the prices are steep.
Great
Went in am to pick up an order, they were under staffed and one lady could not find it, but 15 min later another lady came up with my order and more staff start to come by. Overall good service.
big store not enough staffs
I was extremely unhappy with the online ordering and went to the Mayfair Bay to try and resolve the problem. I was so impressed with Peter Pearson in Major Home fashions . He spent significant time resolving the issue in a positive and professional way. He's my guy from now on!
The Bay...what else?
They have a central checkout now vs departmental checkout. I assume due to covid. Expect longer wait times...especially at peak times. Staff really tries!
Out of stock items and was told other items were "online ordering only". Really no point in going xmas shopping then is there? So just left to home....
(Translated) The service is absent and at the cash desks it is interminable because there is a lack of employees. Une chance LaBaie will never close. (Original) Le service est absent et aux caisses c'est interminable car il manque d'employés. Une chance LaBaie ne fermera jamais.
Beautiful clothes, large variety of designers sadly not on my budget ????
Impressive ambiance that enticed me to shop. Nice quality bends. Limited selection of larger sizes.
Has a variety like all department stores. Can be expensive. When their sales happen there can be great deals.
(Translated) There is a little lack of inventory in the kitchen department. (Original) Il manque un peu d'inventaire au département de cuisine.
Clothes are at a good price but the section for the kitchen is insane. 12 inch cutting board for 99.99$
A Macy's canadense. Many things to buy. Good prices.
Nice
(Translated) Great store (Original) Super magasin
Staff was helpful and patient with my purchase
We had a bad experience with sales staff the other day. We spent a couple of hundred dollars on new sheets. On the way out of the store, the security alarm went off - the clerk had forgotten to remove the security tags. We looked around, and, after a bit, a clerk slowly made her way over to us. "Give me your bag." She took our purchase - that we had already paid for - and slowly made her way back to the cash register. She then slowly checked our purchases, two packages of sheets, versus the receipt. When finished she simply handed the shopping bag back and said, "Okay." No hurry, no apology, no thanks, no nothing. We had done nothing wrong, we were momentarily deprived of our personal property, and our time was wasted. I was there with my wife and toddler, and did not want to make a scene. But it was very bad customer service.
Love it when the have great discounts on clothing For shoes don't go there . So overpriced
(Translated) Nice atmosphere and great variety of products. The customer service is excellent. (Original) Belle ambiance et grande variété de produits. Le service à la clientèle est excellente.
Several positive changes in Men's wear n other sections but today I wanted to purchase towels n needed help. There wasn't a staffer around. I called their main number n the woman said, "I will be right there." I recognized her from last week when I purchased socks for my husband. She is answering the phone n covering two deparents. Hires staff!
Customer service !
(Translated) Modern ... clean ... welcoming (Original) Moderne...propre... accueillant
(Translated) Too expensive (Original) Trop cher
Shopping at stores like this at Christmas time can always be a challenge. While it looks like they have a great range of products, at this point they are almost cleaned out of many of them. Finding things in the right size can be a challenge, fortunately they have an online option.
(Translated) I didn't go (Original) J'y suis pas allé
The Bay is known for good quality items at reasonable prices, often on sale.
Correct
The watch and jewelry repair person located in the Bay does a good job at fixing stuff.
Empty and expensive
Beautiful clothes and great sales
Succ
Update: Boxing day sale long counter lineups at cashier's till. Black Friday bought a 24'' spinner luggage model Atlantic @ $78 what a deal normally at this price you only get a 19' cabin size. Only not much in able to pick colours but not complaining. Long line ups at the till today so what!
Love this store!
I found the store to be dirty and messy gum wrappers on the floor, packaging in shelves and when I wanted to try on a pair of doc martens they didn’t have any in stock.
They did a great job designing this store, it really puts you in a mood to shop.
The return of my purchase was handled quickly and easily.
(Translated) Always nice ... Some brands are missing but in general you find a very good variety and quality ... (Original) Siempre lindo... Faltan algunas marcas pero en general encuentras muy buena variedad y calidad...
what a treat - free bra fitting. I was so glad I found time on a busy Friday last week.Toni was the best ..changed the way my clothes fit..I've only just begun..I'm going back to have her select more for me. so nice to get such personalized service n she made it so easy when I was in such a rush
Great as usual
Looks getting poor. I need to go Victoria to buy better clothes. Their displayed clothes looks like chip and poor.
its a good store to shop at Exclusive merchandise.
A beautiful new place since 2018. Plenty of free parking. Separate entrances from Carrefour Angrinion, as well as an entrance from the shopping center.
(Translated) Enough stores to buy, in some there are offers, it depends on the day too. Nice and beautiful place to tour and take a walk. The star less is for little variety in places to eat or drink, since to eat something you have to go quite far and the prices are not very consistent (quite expensive, not forgetting the tax). In general it is a good place, like any mall. (Original) Bastantes tiendas para comprar, en algunas hay ofertas, depende el día también. Lugar agradable y bonito para recorrer y dar una vuelta. La estrella menos es por poca variedad en lugares para comer o tomar, ya que para comer algo hay q ir bastante lejos y los precios no son muy acordes ( bastante caro, sin olvidar los tax). En general es un buen lugar, como todo mall.
I spent an hour selecting cloths only to be told that 15 minutes before store closure I can no longer use fitting rooms. Ridiculous.
I went to another store and the reverted back to regular prices from black friday still having good sales at HBC it goes on
Clothes.
Service was lacking!
Found what I needed to easily but selection and prices were pretty limited and steep.
Great prices on bay days but not enough staff!
Good customer service!
You can always find a nice deal there. Staff is professional and helpful.
You find a lot of things in fashion.
Well organized but very Limited stock.
Staff member helped me to find a fitting shirt ???????? thanks!
So many sales in here ???? at times howeve, it can be really hard to locate the staff when I need help with anything.
(Translated) Cashier services not too good! Very bad services! Finished (Original) Services aux caisses pas trop bon ! Très mauvais services ! Fini
Great sales
Love Bay Days!❤️
My favorite place to shop there is Estee Lauder and Mac amazing staff great help
A great Canadian icon. Store very clean with tons of selection. Great customer service as well.
(Translated) Beautiful employees of magazin suffered a lot of abuse .... ???????????????? by some supervisor ???????????????????????? I do not put my feet back .. (Original) Des magnifique employés de se magazin subi beaucoup de maltraitance ....???????????????? par certains superviseur ???????????????????????? je ne remets plus mes pieds ..
Honestly I enjoy shopping at the Bay but today I had the worst experience with an employee her name is Julia or Julie. I went into the store to return an order she made it look like I stole the product even though I showed her the receipt. I then purchased another Item, before leaving the store I noticed that the item had the safety tag so I went back she was there again and and I told her that the the tag is still attached and I gave her the receipt to check she made it look like I stole the item again! Another team team member who was standing next to her told her all you have to do is take out the safety tag she kept staring at the receipt and checking the date even though the other team member checked already and she gave me a very rude attitude she kept looking at me in a way that I am a thief and unwelcomed in the store. Honestly speaking I will be going to another location if I want to shop at the Bay again.
Great quality at great sale prices.
Great workers, awesome clothes and shoes. The quality can't be beat! The customer service is EXCELLENT! No problem returning things, which is a big plus for a lot of people! Thank you Hudson Bay Co.!
Lots of product but you really had to pick through to find a top worthwhile. Found one that was okay.
Shopping fun"
Great selection and staff
Lots of choice, lots of sales. What's not to like.
It looks really nice
Was a good experience here, a lot of friendly people.
Expensive !!!
The new MAC makeup section is very good.
(Translated) I love this store this holiday season! There is something for all tastes, great brands and at good prices. (Original) J'adore ce magasin dans le temps des fêtes ! Il y a de tout pour tous les goûts, belles marques et à bons prix.
The Bay is only good for sales!
The store is new so very clean and well it. I found what I needed and the staff was very helpful. Nice place to shop...
Found everything I needed. Will be back for more shopping for Christmas!!
Very decent selection of merchandise in the Ladies, Men's and Children's clothing, footwear, and accessories departments. Nice Cosmetics and Fragrance departments. Housewares has nice quality items but is lacking in selection. Linens and Bedding is decent. The Furniture and Appliances departments are not the best. Pen Centre works hard to keep the mall current and occupied. Good variety of shops and services for everyone. There is a Government of Canada office for passports etc. In the lower level. Small strip plaza on the opposite side of the communal parking lot. Lots of free onsite parking, including handicap and Mothers parking.
A bit over priced
Never buy anything from this company again they sell u stuff they don't even have in stock. Then tell your for a month's that it will be in shortly. Only to actually not know when or where it is.
I love this place. Lots of cool clothes!!
Love the Bay!
The sales girls were too busy discussing their much more important lives, instead of even asking if I needed any help. Found what I needed on my own and might have bought the second pair I was looking at but couldn't find my size :(
Most of the departments are organized. Ladies fashion is a disaster, so unorganized, I can't even look at anything.
We had a unpleasant experience today. My son trying to find a necklace for his girlfriends birthday. He gave the sales person a price indication, but she didn't want to help us in this way. She told us to look around and ask for the price when we liked something. That's no service, that's clearly indicating that you don't feel like helping us in anyway. We walked out and bought a beautiful necklace at Pandora.
Amazing, one of the best in Montreal island
Great selection of clothes and great staff. Suggest to not overload clothes on the sale racks it put off customers....
We went to look at toys. Most of them were either broken, dirty looking or missing parts or packaging. It also feels like a bit of a ghost town if you need some customer service. I feel very sad for the decline of this once prominent department store.
Most brands cloths cosmetics shoes and bedding linens. Quality!
Always good
Just like macys
Horrible customer service. No attendants on floor, had to wait at a cashier and when I got up there to ask my question, she told me to go back and look in the area for what i told her I couldn't find. If i didnt have a gift card to the store, i wouldnt shop there
Good customer service,lots of choices and fast check out
Again. Nice store but a lot of bucks on comparable items. If your gift shopping or have lots of cash it is a fine store but a wmt it aint
(Translated) Already not a fan of La Baie in general, but I needed to buy a MAC foundation. I'm like, Ok, I'm going in, I'm going out. That's it! Well, not quite! No saleswoman available. The only one on the floor (it was 5pm) was a brand new cashier with several customers to serve. After 5-10 min, it was released but, did not have my shade. She advised me to go to the new Sephora or order on the La Baie website ... In short, as I wanted that day, I went to the Sephora where I had to stay less than 2 minutes, payment included! La Baie: hire more and don't send all your sales staff on break at the same time !!! # (Original) Déjà pas fan de La Baie en général mais, j'avais besoin d'acheter un fond de teint MAC. Je me dis, Ok, je rentre, je sors. That's it ! Et bien, pas tout a fait ! Aucune vendeuse de dispo. La seule sur le plancher (il etait 5pm) etait une caissière, toute nouvelle, avec plusieurs clients a servir. Au bout de 5-10 min, elle s'est libéré mais, n'avait pas ma teinte. Elle m'a conseillé d'aller au nouveau Sephora ou de commander sur le site web de La Baie... Bref, comme je le voulais ce jour là, je me suis rendue au Sephora ou j'ai dû rester moins de 2 min, paiement inclus ! La Baie : embauchez plus et n'envoyez pas toutes vos vendeuses en pause en meme temps !!!#
The shopping helpers are really helpful, they can help you pick an outfit for any event. The prices reflect the extra care though
(Translated) I love to go from Comoros (Original) Me encanta ir de comoras
Too pricey and the store needs updating
(Translated) Very good, variety of female and male clothes (Original) Muito bom, variedade de roupas feminina e masculina
Helpful and friendly service
I love Hudson's Bay Co. Feels so homey and traditional shopping there, great service and selection.
I was so happily& pleasantly surprised at products here!! Shoes, boots, shoulder bags& accessories, stockings, socks....Quality goes a long way!!
(Translated) I find it understaffed And that we do not manage to pay our bay account with desjardins online or at the stores, it is also very expensive. Otherwise, it is a very beautiful store. (Original) Je trouve qu'il manque de personnel Et qu'on ne réussi pas à payer notre compte la baie avec desjardins en ligne ni au magasins c'est aussi très cher.autrement c'est un très beau magasin.
The people are very friendly especially the ones at the MAC counter I had a wonderful guy did my makeup
Great service
The service was great.
Not bad ! Good choice and nice selection . Descent prices
(Translated) Very good always clean Well served (Original) Très bien toujours propre Bien servi
(Translated) Good service beautiful Store large choice good price (Original) Bon service beau Magasin grand choix bon prix
Nice store. Lots of nice stuff.
I wish it was busier and had more products. More interesting choices.
Difficult to find someone to help you.
Very large and nice store!! it gives you a feeling of being in a high end store.. I went for a watch and my usual perfume.. The girls at the perfume section were very helpful and she took my number to call when it would on special, since I was also looking for a gift set. To my surprise, she did call so I went and I got my usual perfume and a gift set I was looking for. In the watch section, I had a very attentive young guy, so I ended up buying a watch :) I've here a few times, lots of parking and customer service truly nice :) no need to go crazy downtown..
(Translated) Super nice store ???? (Original) Super beau magasin ????
Food was good but pricey with small portions. Don't expect to leave satisfied.
Very pleasant store. Lately there has been less products in the store and toy section seems to be leaving the store.
Found a beautiful couch..with 50% off tag price..asked about that deal 2xs only to find out the 50%off was already taken off the price..very misleading company..no wonder they are not busy!! I feel lied to by the people that work there.
The store is nice and clean. I bought a toy and some clothes for my kids. They had a very good selection. They were out of bags at the cash and I had to wait until the cashier went to get some at another cash which was kind of annoying... Apart from that great store!
Amazing decor but price are off the hook.
(Translated) Inefficient organization of the payment station (cash registers) (Original) Organisation de la station de paiement (caisses) inefficace
(Translated) Very clean and attractive (Original) Très propre et attrayant
Staff semi scared to come near you they are very neverous
I dunno. The store looks great from a distance but once you start shopping it's not that great. Kind of messy really. I went in looking for shorts today and could only find sizes twice my own. You're better off shopping on their website. And of course not a single employee in sight to help you find what you need.
Good selection good layout
(Translated) Not as complete as the city center (Original) Pas aussi complet que celui du centre ville
Does anyone even work at this place? I went to this brick and mortar location twice trying to get help and couldnt find anyone. Twice on the same day. I finally gave up and ordered the sheets online
I let someone talk me onto buying shoes I didn't want. I appreciate their retutn policy.
I really enjoyed my first visit to the new Hudson Bay store at Agrignon mall . I was amazed at the new approach. I enjoyed the interaction with the store clerks who approached me wanting to know if I needed help. I am sure that I would be returning to the store very soon.
The store was kind of messy, especially in the men's section. But, they had great deals on a lot of items!
Nice add on by carrefour Angrignon. It's what you want from a department store.
The carpet is disgusting, stains, smells.
I went to Mac looking for some help, the MAC manager was not available so I had Opal help me and she was so helpful and kind- talented artist, as well. Thanks Opal! I had an amazing experience with you today!
I'm not an old lady so I rarely shop here
My great granddaughter fell on escalotor she is 4 and scraped the back of her legs her injury only required little medical care and staff were helpful and kind but not organized. However they were caring and kind and turned a scary incident into a lesser one for the little one. Thank you
This particular store feels like it's in need of a facelift, it feels pretty dark and old, and god help you if you actually require assistance from someone who works there.
It was a pleasant afternoon and many beautiful things to look at and the people were all pleasantly nice
Its sparse lately in children's clothes. Went in December and all I could find were summer clothes.... Weird.
Great clothing best watches best price
Could the service get any slower? This is of course typical of all Bay stores and one reason I don't shop there often.
(Translated) Very well. But difficult to find an open case ... (Original) Très bien. Mais difficile de trouver un caisse ouverte...
Generally I find The Bay staff friendly and approachable. Clothing for baby through to adult. Cosmetics and personal care. Home decor, furnishings and appliances for every room, large selection major appliances, many in store services. Toys at the bay have a high mark up compared to other stores, recommended for every else.
It's a bay. It's nice.
Brand new store open in Angrignon Shopping Center LaSalle
I was trying to buy an umbrella. The clerk took it to the cash register and started and then return it to me and went to help an another customer. She didn't say a word to explain what was happening. I left and she still didn't seem to care. I probably won't be back for this year.
Great store but I still miss Sears.
Feels like a store awaiting the axe to shut down
This one isn't closed. I promise
(Translated) Nice store ... but you have to wait a long time to go to the dressing room (Original) Beau magasin.... mais il faut beaucoup attendre pour passer dans la salle d'essayage
Great service, nice discount found a great coat and boots !
Great shopping place go to
Great place to shop. Especially during clearence month
Need more checkouts
I bought an Ivanka dress there last year .. wanted to come and buy another Ivanka ( only designer that fits perfectly and I love the style) for my son's wedding .. you have lost my business forever .. and now she has closed her line .. I cant believe you joined this political war .. good 4 u .. bye
(Translated) Very good but can help (Original) Très bien mais peut d aide
I have to drive all the way to the Penn Centre to get my mac makeup. Wish there was one closer but non the less, I love the bay!
Awfully disorganized store. Very limited stock. A large portion of the store is filled with Christmas pajamas and Christmas sweaters. The shoe department is almost empty. This was my first trip since the big Mayfair renovation. I won't be going back.
Good clientele service. Beautiful and good quality merchandise
Not very helpful. Never enough staff on. I miss Sears.
I ordered candles online. It was very poorly wrapped which caused it to arrive broken. I have been in contact with the customer service which told me they could issue a refund. I have been asking for updates for the past week, but no one seems to answer me back. Very poor customer service, they don’t take the time to understand what you are asking for, they are not trying to find solutions.
Reasonably Priced Premium Stuff
I ordered a washing machine at The Bay on January 13th. I was surprised when I was informed that it would only arrive on the 28th, considering the 75$ cost of shipping. The delivery was then delayed twice for January 30th and then for February 8th. This one month delay is completely unacceptable for something as essential as a washing machine. On top of that no one wanted to assume responsibility at The Bay, blaming the supplier. The Bay seems to sell products that they are not certain they can supply. I do not recommend shopping at The Bay. The prices are the same as everywhere else and the shipping is extremely unsatisfactory.
Great deals on home furniture and some children clothes.
(Translated) Excellent service and a large selection of clothing for men and women. Watch for promotions and get designer clothing at reduced prices. (Original) Excellent service et grand choix de vêtements pour hommes et femmes. Surveillez les promotions et obtenez ainsi des vêtements griffes à prix réduits.
Had one of the best experiences while shopping in a long time. Our sales lady (Pat) in the fragrance department was friendly, knowledgeable & helpful. A great asset to The Bay.
One of the best store in the mall.
No service.
Wife says awesome, great deal this visit.
Spacious but it seems like there are not enough employees. Took me a while to catch someone’s attention
(Translated) This is the perfect place to shop (Original) C'est l'endroit par excellence pour magasiner
Terrible hours. Didn't look at what time they closed, figured 7 like rest of the mall. Had to return stuff but nope. Closed at 6. Does not cater toward the working people.
Still expensive even during the sale!
Terrible customer service. Nobody answering the phone, understaffed, No operator to help you out.When you are on hold , no music playing so one is actually not sure that you are on hold until it disconnects. There are a few people that are caring and give you good service when you are at the store . However, this store is the pits for service . I actually have cut down my shopping so much àt the Bay now because of the whole set up. It used to be such a good Department store.
Good place to get ready for Christmas !!very good atmosphere and a very good service. !! Hudson's Bay .
My favorite place to shop, love shopping at the stores and online
(Translated) It might be a great store, but it's not easy to get good service! Furniture department, really not easy !!!! Employees don't even seem to understand their own computer system. After waiting 35 minutes at the counter before being served (the 2 were busy serving a single customer) the employee will visually check in the back of the store if our order has arrived !!! ??? It is we who must suggest to him to check with the order code in the system if our item has arrived ... not easy, really not easy ... finally item not arrived, the girl from before had made a mistake on the delivery date. We came for nothing. I could well have called before moving, he yes that's what I had done but no surprise if I say that after 3 tries in 2 days, I could never be answered, nobody takes any telephone customer service. First and last purchase at this store, what a mess service. But don't forget, they really have a beautiful setting, that's the most important thing! (Original) Ça beau être un superbe magasin mais pas facile d’avoir un bon service! Département des meubles, vraiment pas facile!!!! Les employés ne semblent même pas comprendre leur propre système informatique. Après avoir attendu 35 minutes au comptoir avant de se faire servir (les 2 étaient occupés à servir un seul client) l’employé va vérifié visuel dans l’arriere Magasin si notre commande est arrivée!!!??? C’est nous qui devons lui suggérer de vérifié avec le code de commande dans le système si notre item est arrivé...pas facile, vraiment pas facile... finalement article pas arrivé, la fille d’avant avait fait une erreur sur la date de livraison. Nous nous sommes déplacé pour rien. J’aurais bien pu appelé avant de me déplacer, he oui c’est ce que j’avais fait mais aucune surprise si je dis qu’apres 3 essais en 2 jours, je n’ai jamais pu être répondue, personne ne prends de téléphone au service à la clientèle. Premier et dernier achat à ce magasin, quel service de marde. Mais faut pas oublier, ils ont vraiment un beau décor, faut croire que c’est ça le plus important!
Nice place
(Translated) Expensive. During the initial opening on Saturday August 25, 2018, gift certificates and coupons of $ 10 to $ 100 were to be given at the opening of 9:30 am. We waited unnecessarily in front of the main door for more than an hour ... to be told by an employee 'sorry, the discount coupons and certificates have already been given at 7:30 am to those who were already waiting in the parking lot first. '! Bravo for fairness and fairness !! Wasn't it possible to make them cast spells ?? We never got to see who got what ?? Unfair!!! (Original) Dispendieux. Lors de l'ouverture initiale le samedi 25 aout 2018 des certificats cadeaux et coupons de $10 a $100 devaient etres remis a l'ouverture de 9h30am. Nous avons attendus inutilement devant la porte principale plus d'une heure ... pour nous faire dire par un employe 'desole, les coupons rabais et certifs ont deja ete donnes a 7h30 am a ceux et celles qui attendaient deja dans le stationnement les premiers'! Bravo pour la justesse et l'equite!! N'etait-il pas possible de les faire tirer aux sorts?? Nous n'avons jamais pu voir qui a recu quoi?? Injuste!!!
Good sale prices
Clean-Covid friendly.. lots of selection great . Prcies and all precautionary measures in place for staff and public safety
Very helpful. Very courteous.
Good service
(Translated) Very good in place but prepare your portfolio. Its expensive. A sette place but its very beautiful and. Lots of choice but I saw really cheaper elsewhere in other store. (Original) Tres bellenplace mais preparer votre porte feuille. Ses cher. A sette endroi mais ses tres beau et. Beaucoup de choix mais jai vu vraiment moin cher ailleur dans dautre magasin.
A very nice store for all ages especially now that Sears has closed their outlet in Kamloops.
Not too happy with the service. Hard to find a cashier that is open then having to wait a long time for them to do a simple refund ahead of you.
Big store, lots of stuff. Still cant find anything. Also expensive for everything being dusty and store worn.
I enjoy shopping at HBC. Helpful staff. Nice variety. Still miss Sears to shop in along side HBC
Prices were high but I watched somebody get arrested so it was a good day
Great selection but on this trip I received very poor service and ended up going elsewhere.
sometimes its so expensive... but you can get great deals if you really look.. hard. i always have a problem with the ladies tending the changerooms, they are very unfriendly. I can never find the cash register, frustrating.
An especially great place to visit while they are offering special sale prices.
I enjoy the selection and variety of things offered. The staff have always been friendly to me however I often need to go searching for someone who is able to help me if I have a question.
Really big but quite confusing.
No one sees the small print. You think what you are buying and then at the check out it ends in 99 and it is NOT on sale. No wonder people stop shopping!!!! It is NOT okay. It leaves a bitter taste in your mouth.
excellent shopping and iconic
Racks and shelves are empty, waste of time going to that store.
Sad what has become of this company. It's being run into bankruptcy. They need to reduce their physical presence and improve their online business or we won't see this brand after 2021 except for history books.
Lots of stuff.
Tried to find some men's Izod short sleeved shirts, couldn't find any, nor any other golf-style short sleeved shirts for men.
The Hudson's Bay helped build this county, so I like to support this great company. The products that are very good, some are a little pricey but well worth it
Great sale friendly staff
I came to town in response to adds for Nespresso coffee maker @ 40% discount. After waiting in line to speak to the Nespresso rep, and beginning to discuss my questions, I was twice interrupted by customers to seek further information from the representative. After this show of poor customer service I chose to not carry on with this transaction and return home.8
Was shopping for a mattress. Employee yelled at us from across the store assuming we were loitering and told us to get out. 0/5
Client service remains weak
Big selection. Good sales. They need to do better with the online store.
If you are looking to buy flowers for any occasion, the flower shop in the Bay is not somewhere I would recommend. As a loyal longtime customer, I was excited when I heard about this blooming new business coming to the Bay. However I am greatly saddened by the selection offered at the Bays flower shop. Whilst the selection is very poor to begin with, you would be lucky enough to find a flower that wasn't wilting or dying. Most of the roses were black, dry and crumbling. To make matters worse, their seriously ill treated flowers are horrendously overpriced. 60$ or more for a mere few flowers? That is, if you can even find a price. If you cant, do not bother asking Bay staff as they have no knowledge of the flower shop, and told me the flower shop manager has been away for several days leaving no one to man the shop. Do not waste your time here, head over to your nearest grocery store.
Great stores, has almost everything you could want in one mall, there's even a spot to get free chargers, strollers/children's push cars, ect for while you shop in the mall.
Very messy clothing section
Did not find what I was looking for
I had occasion to deal with Estee Lauder's rep who I will call "S" - the initial of her name tag. I was returning a purchase I had bought online. I had the receipt from my email order which had the order number, and my address. I handed "S" the purchase and the email receipt and asked if I could please return the product. Even though I was clear about a return, she asked me what I wanted to exchange it for. I reminded her that I had clearly, calmly ,and politely asked for a "return". She told me that the paper was invalid because there was no order number. I pointed out the order number. She then tersely said "ID". No "please". No "To help me out/ could I have your address". The only person who can demand ID in the manner in which she tersely demanded it is the police. It turns out all she wanted was my address which was also on the order sheet I handed her. With much fanfare she looked at the email receipt and found the address she required. Finally, the return was processed. This is not the first experience of poor customer service I have had with Mayfiar Bay. If I deal with The Bay at all in the future it will be downtown Victoria. If were possible to give a negative rating on this review, I would.
I'm a plus sized woman. The Bay has an entire section for plus sized women. Not all clothing is expensive. I just searched for clothes in my price range. I scored twice. Not only did I find tops to fit my price range but also exactly what I was looking for. There is plenty of free parking at this location which is in Mayfair Mall.
I was really impressed with the Covid-19 protocols they have in place.
A great selection for every member of the family. I enjoy being able to park close and shop efficiently. Prices are a bit high but the quality is decent.
Best lady in bra fittings Thanks Toni
Good place to shop. A bit expensive but items are of good quality well worth it. Also, they have frequent sales: keep a eye on them for good deals. Wheel chair access. Free parking.
Always deals to be found
Just cutting through on shopping visit, but the shelves were pretty bare, and not many ppl in store. Crazy for a week before Christmas
(Translated) Good price (Original) Bon prix
Great service in the jewelry department tonight, woman was very pleasant!!!
Sales galore but ...nothing for me.
Some good stuff but it's hot and miss depending on what you are looking for. If you're shopping clearance be prepared to do a little rummaging.
Great service and clothes
Very beautiful store
Sadly not a lot on the floor. A sign of the times. As well, a lot less Christmas stock out when compared to years past.
When I spent $40,00 I should not have to PAY for a bag .
Very little selection. Has a nice fancy current style, but the selection is much too sparse. Hopefully it gets better over time.
Super friendly staff, specially debbie. Unfortunately variety is limited for men, hence 4 stars
(Translated) Very nice store in the Bay. Difficult to have service lack of employees. Several interesting discounts. (Original) Très beau magasin la Baie.difficicle d'avoir du service manque d'employés.plusieur rabais intéressant.
Always liked this store nice products good variety and service
A furniture purchase made on September 27 was scheduled for delivery on November 5th. We got a call from one of the Bay’s call centres on 1st that we could not understand because of the caller’s problem with the English language. We called back and had a different person tell us the delivery would be made on November 5th but the time had yet to be determined. On November 4th we got a call from a different call centre advising the delivery would be made between 9am and 1 pm the following day. We had pre-sold the love seat we were replacing and I delivered it to the purchaser on November 4th. We also moved furniture from our front entry to facilitate the pending delivery. When the delivery had still not been made by 2:45 I called Customer Service (yet another call centre) and was told that the delivery would be made before the end of the day. It wasn’t so I called Customer Service the following morning and was told in very broken English that the delivery would be made on November 5th. When I told that person that the date he gave me was yesterday he said he would look into it and get back to me and that he would ask their delivery provider to contact me. That didn’t happen either so I called Customer Service again with the same result. I the contacted the salesperson at Mayfair asking her to follow up. It appeared that no one knew anything and I was told that the identity of the delivery provider was confidential and could not be divulged. It was not until November 9th that I was informed there was both good news and bad news; 2 of the 3 pieces had been located and would be delivered the next day sometime between 9 am and 1 pm. On the afternoon of November 9th a call from yet another HBC Call Centre advised that only 1 piece would be delivered between those hours. After the delivery personnel had placed the furniture inside the house we were told that the other 3 pieces would be delivered on Friday, November 12th and provided a telephone number if things went awry. On November 11th, today, we received a call from a call centre in Moncton, NB advising that the remaining 2 pieces would be delivered not tomorrow, but next Friday. A call to the delivery company’s phone was answered by another person with English difficulties who told us to call back tomorrow because today is Remembrance Day. It will be a long, long time before we ever set foot into The Bay again.
I just love the quality clothes. Far better quality than other smaller stores.
Newer store, certainly better than the aging dated stores across Canada.
(Translated) Good service (Original) Bon service
So much better than walmart
Not the best store I've ever been in, but not the worst, was not able to find any staff to get help so I didn't end up making a purchase
The store was bare and we could not find a single sales person. When we found him. He was chatting with his friends
Lots of selection!
Judit in Housewares was so efficient and so pleasant and helpful.
Good experience at the Pen Centre location. Bought a sports jacket for my son.
(Translated) Too expensive3 (Original) Trop cher3
(Translated) Nice things because the inventory is limited. (Original) …
It's nice to shop there
Love this store. Awesome quality and great deals.
A great Department Store .Quality merchandise and friendly helpful service .
(Translated) It's incomprehensible why you have a phone number? Customer service does not exist fans this bay impossible to reach anyone on the phone is to believe that there is no employee in this bay even to ask for information you really have to shut up whoever finds you the money to pay for phones that are useless my god what a truly unacceptable horror (Original) Cest incomprehensible pourquoi vous avez un numero de telephone ? Le service a la clientele nexiste pas fans ce labaie impossible de rejoindre quique se soit au telephone cest a croire quil ny pas demploye dans ce labaie meme pour demander un renseigenemnt vraiment faut le ferme celui vous trouve largent pour payer des telephones qui ne servent a rien mon dieu quel horreur vraiment inacceptable
Clean and friendly
Decent, reasonable priced. Place takes you back to the 80s.
good selection of clothes, good prices and staff is nice.
This Bay Store is supremely indifferent to the disabled. There is no handicapped parking near the entrance to the store. The closest handicapped parking spots require that a disabled person traverse part of the mall to enter The Bay. Second, there is a smelly perfume counter at the entrance to The Bay via the mall, a very inhospitable entrance for asthmatics.
Went to the watch repair centre and got fantastic service. Very knowledgeable, very polite. Been there once before and the service just as good. I highly recommend them.
Bad service, grumpy personnel, at least they are constant, its always the same, so I have decided no give it my business.
Overall not bad, however need more staff to maintain the store since the clothes are not organized and also the woman's washroom (one stall) took forever to repair, to the point where it was smelling so bad!
(Translated) Nice department store! (Original) Хороший универмаг!
Great shopping found some good special
Wow!
Not as good as i thought
Very quick service and all protocols respected.
HBC. Good shopping experience. Store is clean and nicely laid out. Staff are friendly, there are enough staff on that you can find assistance quite easily but the store also follows current social distancing guidelines. Pleasant atmosphere to shop in although the prices can be a bit steep - but the Bay does carry higher end brands - If that is what you are looking for.
Pretty much exclusively clothing & cosmetics at this one. Designer names
Worst online shopping experience EVER! I ordered a desk chair online for $250, and the delivery company says they left it at my building entrance door without a signature required, thing that never happened! So, I contacted the Bay customer service and they were not able to help me, because I had to contact the vendor instead. Now guess what? It is impossible to contact and get an answer from the vendor. It’s being 1 week and I feel like I got stolen from those 2. BE AWARE! How frustrating!
Good sales but left with out eveything. No one was around to cash us out...to bad..it will end up like sears
Great items for xmas
Unfortunately for such a storied department store, this has become the home of overpriced lower grade merchandise in Kamloops. If it carried more designer labels similar to other cities it would likely be able to reshape the brand image in town.
Don't bother
Satisfied.covid protocol was well observed
My husband I decided to splurge on a new patio set last summer after having our previous set for 5 years. After some shopping around, we decided to use some of our wedding money and purchase a "top quality", $1400 set from The Bay. The table set was used for one season and stored in our garage and covered over the winter as recommended by the sales associate at the time of purchase. This spring, we pulled the set out to find that the finish on the concrete top had completely disintegrated, leaving actual chips all throughout the table and causing it to be essentially unusable. We contacted The Bay's customer service team to address the issue and were told that the patio table sets that they sell are "not built to last" and unfortunately the warranty is only good for 6 months from the date of purchase. After several back and forth calls, e-mails, speaking with management, and providing detailed photos of the disintegration, we have had to accept The Bay simply refuses to do anything about it, and doesn't care that the overpriced, proclaimed quality products that they supply are actually garbage. In what world is it expected that someone should have to spend $1400 each summer to purchase a new patio set because "unfortunately" they just aren't built to last?? Our last set was sold to us second hand, purchased originally at Walmart, and was still in great condition when we resold it. I would HIGHLY recommend steering clear of any furniture purchases from The Bay. Not the level of quality or service that one would expect when spending that kind of money. We are two very displeased customers and will never make another furniture purchase from this department store again in the future.
We just got married so we had quite a few gifts cards and big purchases. We had the pleasure of being served by JUDY . Judy was our cashier and was polite and kind. Despite the confusion with all of our gifts cards and other people being impatient, she was always smiling and showed great customs service skills. Honestly, she is a gem and she made our day! Thank you Judy for your wonderful customer service. We really appreciate it! Shasha & Spencer.
One of the last in Canada and would hate to see it go to! Beautiful store!
I wanted to reach out to you personally. I visited the Hudson’s Bay store in Kamloops last week. Excellent customer service at the MAC shop in Kamloops. I had the pleasure of meeting Aisha the new manager who gave me so much time and knowledge. Aisha was interested in how I felt using the products without using hard sell. Patience was definitely something I appreciated. I have been a MAC customer for many years but often changed to other brands. I feel much more confident after this visit to continue using the brand and products moving forward.
Good quality products. Lots of big sales throughout the year. BUT... the store itself is a big huge mess. It has not been updated since the 70s, at least. Serious amounts of empty, wasted space throughout the store. Filthy carpeting. Filthy walls. Beat up old display units. Cranky old women working the cash registers. Would it hurt them to say "hello" or "please" or "thank you" now and then? None of them ever do - it's as if they're irritated by the mere presence of shoppers. This store (not The Bay) needs a serious overhaul, both in its building decor and its staff.
Well managed thr covid shortened hours dressing rooms open
It has many clothing choices. Usually has lots of sales staff willing to send you in the right direction.
Meet my expectations
Display racks too crowded, very messy, limited selection, identification of items not very clear
10 out of 10 ten ten
Didn't have the greatest experience here with customer service. Don't get me wrong found some great deals but the arrogance at checkout left me with a foul taste in my mouth.
Very helpful staff
Good service
(Translated) Very unhappy, I bought a Guess watch for the Christmas holidays and it does not work. We thought it was the battery and took it to a jewelry store but after trying 3 different batteries it looks like the watch is not working. I try to reach them on the phone to request an exchange or a refund and no way to reach them ... (Original) Très mécontente, j'ai acheté une montre Guess pour les fêtes de Noël et celle-ci ne fonctionne pas. Nous pensions que c'était la batterie et l'avons emmenée en bijouterie mais après avoir essayé 3 batteries différentes il semble que ce soit la montre qui ne fonctionne pas. J'essaie de les joindre au téléphone pour demander un échange ou un remboursement et pas moyen de les joindre...
Excellent and personalized service delivered in a beautiful new location. Welcome to Lasalle, La Baie de Hudson!
Trying for 2 days to phone a department see if item in stock. "That dept is not answering, please try another department." NO one answers in many departments. No switchboard, so just go through all again. No wonder people are buying online. More staff needed!
(Translated) Not much in the rather empty store..more choice at mail champlain (Original) Pas grand chose dans le magasin plutôt vide..plus de choix à mail champlain
Went to do a return. Was sent to wrong department, stood in line, redirected to new department, stood in line again. Wished they'd bring back the customer service department. Customer service is a thing of the past?
Nice place to shop but there are only 2 cash stations available, too many people waiting , so many times i just leave the items.Complained before to manager nothing has changed! Dont see why can’t pay at ex: cosmetics or other Departments.
I liked to buy some gifts like clothes and many kinds of choices and the place is good enough to get.
(Translated) Attractive store but limited choice ... (Original) Magasin attrayant mais choix limité...
Mens levi jeans 39.95 a pr. Womens levi jeans 79.95. What's up with that. Is the price difference because they're ladies jeans.
Not enough stuff in this store
(Translated) Excellent store and super attractive (Original) Excellent magasin et super attirant
Sales were abit pricey. Just walked on by now don't bother looking around.
Unfortunately the stock was low and selection was generally poor but there is a supply chain issue. I will give them another chance in the future.
I was looking for a battery for my Omega Seadweller, I was told it would cost over$100.00 really.
NO SERVICE! There are 2 cash registers in the jewellery department but they are NEVER STAFFED! Therefore you have to go find a salesperson at the Cosmetics counter for help. However, if the cosmetics sales reps are busy...then you get NO SERVICE AT ALL at the jewellery counter. ** Same problem at the men's suits section: the changing rooms are closed and there is never any employees at that register either...you have to go to the women's department to pay or to try on clothing...A REAL WASTE OF TIME! For a better shopping experience, go to ANY OTHER STORE (ex. Winners, Simons, Linen Chest etc.) than The Bay! Shame on you Hudson's Bay...you CANNOT LIVE ON YOUR REPUTATION AND HISTORY FOREVER! We're in 2021, not 1670!
I wish they had more staff in our Bay, Aberdeen Mall, Kamloops but the service is great!
Waaaay too expensive. Bring down prices. More people will buy then you wouldn't have to shut down stores
(Translated) I give a 4 star but I did not have the chance to visit this new store. I will tell you more soon, but normally it is still very successful as a decor and for the in-house shops. After taking the time to go shopping I have to give another star, you will certainly find what you are looking for. There are often new promotions so go for a ride. (Original) Je donne un 4 étoiles mais je n'ai pas eu la chance de pouvoir visiter ce nouveau magasin. Je vous en dirai plus très bientôt, mais normalement c'est toujours bien réussi comme décor et pour les boutiques internes. Après avoir pris le temps de faire le tour du commerce je dois donner une une autre étoile, vous allez certainement trouver ce que vous cherchez. Il y a souvent de nouvelles promotions alors allez faire votre tour.
Nice store! Disappointed it wasn't decorated for the holidays
(Translated) It's insulting that during business hours there is no way to talk to one employee. On the other hand, after closing at 5 p.m. (between 5:01 p.m. and 5:05 p.m.) I had 5 employees who came to see me to say that it was closing and that I had to leave. I wasn't even given the chance to finish choosing one last product .... (Original) C'est insultant que durant les heures d'ouverture, il n'y a pas moyen de parler à un seul employer. Par contre, après la fermeture a 17h( entre 17h01 et 17h05) j'ai 5 employé qui sont venu me voir pour dire qu'il fermait et que je devais partir. On ne m'a même pas laisser la chance de finir de choisir un dernier produit....
They have an excellent selection. My favorite cosmetic counter has been Clarins. However. the last two visits to this counter have not been favorable. The product is still excellent but the service has been downright awful. The employee was disinterested in what l wanted and had poor product knowledge or at least no interest in displaying this knowledge. l ended up going to another cosmetic counter with a friendly, knowledgable employee eith a PERSONALITY. I bought over three hundred dollars of product, plus some free gifts. Multiply this by at least 20 clients who would spend at least $200. It adds up. l am not hard to please but l DO ask for attention when l am spending my hard earned money.
Every thing I need, but could use more staff
Nice new clean place but the choice is better in Downtown or Point Claire. Like the shiny floors here.
I took in a suitcase today that I had bought about 8 months ago. On my first trip the wheels fell apart and the rubber looked like it exploded. I had lost my receipt and thought it was going to be a huge hassle explaining my situation. The clerk a male (wont use his name) was amazing. The manager came over and was also so helpful, she offered to take the suit case which was pretty much garbage, honor the warrantee and gave me a gift card for the price as the floor model. The salesman then helped me pick out a suitcase that was more to my needs and better quality. I was in and out with in 15 minutes. I thought my money was wasted and they would be hard to deal with. I was pleasantly surprised and very thankful.
Very nice people
I was there with my mom and my experience was not good due to no one asking us if we needed any help they just looked at us there's a reason I do not go into the Hudson Bay they are not friendly at all and they don't offer to help you when they can see you are looking at things
Very big And Nice, good place
We experienced discrimination inside La Bale D'Hudson at Carrefour Angrignon, Lasalle. I'm holding UGG winter boots that I supposed to buy and all of the sudden the lady cashier approached me at display area and immediately took from my hand and she said the boots is reserved to other customer. I feel upset and very disappointed because of that kind of behavior, may be she think that we don't have money to buy that boots. It's really crazy and very bad experienced from Hudson's bay employee.
(Translated) Located in the former premises of the Target (and Zellers before that), the Hudson Bay Carrefour Angrignon offers all its services and products in an open concept spread on a single large floor. Beautiful decor, good selection of goods ... the only big problem ... there is a lack of employees on the floor to serve customers at the checkout! ... this is a problem in HBC stores! The Hudsons' Bay Carrefour Angrignon offers a wide range of services and products in one open floor (single floor layout). Nice decor, a good selection of merchandise ... this is a recurring problem in most HBC stores! (Original) Situé dans les anciens locaux du Target (et du Zellers avant ça), la Baie d'Hudson Carrefour Angrignon offre tout ses services et produits dans un concept ouvert étalé sur un seul grand étage. Beau décor, bonne sélection de marchandise...le seul grand hic...il manque d'employés sur le plancher pour servir les clients aux caisses! ...ceci est un problème réccurent dans les magasins du groupe HBC! Located in the space previously occupied by Target (and Zellers before that), the Hudsons' Bay Carrefour Angrignon store offers all of its services and products in a open concept on one large single floor (single floor layout). Nice decor, a good selection of merchandise...the only big problem...there aren't enough employees to serve its customers at the checkout points...this is a recurring problem in most HBC stores!
(Translated) I always find some clothes that suit me. The employees are very polite and help you in your choices. (Original) Je trouve toujours quelques vêtements qui me conviennent. Les employés sont très polis et vous aident dans vos choix.
Hard to find what I was looking for, but harder to find help. When I finally found what I was looking for, check out was quick and easy.
I feel overwhelmed in this kind of store. Too much going on, and not very organized. If you like to spend hours looking through stuff, this place is for you.
Very helpful I had lots of questions lots of people to assist and look things up for me and check things out very good service
Fast service, covid 19 protocols in place.
Expensive items unless on sale but a lot of choices
Good sales at times. Interior of store updates needed. Customer service okay. Impossible to get hold of the watch department by phone.
My experiences at The Bay have always been positive. Usually buying perfume a few times a year for the wife, they always know exactly what I'm after and go out of there way to serve. Never out of stock, have plenty of options, and wrap it for me when asked. Keep up the good work Bay!!
(Translated) Perfume section, worst service ever. No hello, we wait at the checkout for information, she sees us but no greeting and service I find what I need, I move to another checkout. Another cashier is there but she is already serving someone else. The first cashier finished with her client and on her cell phone I said hello and that's when she greeted me and I asked if it was possible to have perfume samples because I bought a box as gifts and I would like to buy some and have an idea perfume and she looks at her colleague with a disgusted air and she answers me no sorry yen more. I go to the cashier, no hello nor my phone number to find my points account, it is directly to the payment. The two cashiers who worked Thursday December 23 look tired and don't want to work. They do not have their name also displayed on their sweater for their uniform. Me, who works in sales, is a pity that the service is not better than that because it is nothing to occupy me. Worst service I have had and my colleague was disappointed to see this kind of service. (Original) Perfume section, worst service ever. Pas de bonjour, on attends a la caisse pour une information, elle nous voit mais aucune salutation et serviceJe trouve ce qu'il me faut, je passe a une autre caisse. Une autre caissière est la mais elle sert deja quelqu'un dautre. La première caissiere finit avec sa cliente et sur son cellulaire je la dit bonjour et cest la qu'elle me salut et je demande si cest possible davoir des échantillons de parfum car j'achete une boite en cadeaux et jaimerais en acheter et avoir une idee du parfum et elle regarde sa collègue avec un air dégouté et elle me repond non désolé yen a plus. Je Passe a la caisse, pas de bonjour ni mon numero de téléphone pour trouver mon compte de points , cest directement au paiement. Les deux caissieres qui ont travaillé jeudi le 23 decembre ont l'air fatiguées et pas vouloir travaillé. Elles ont pas leur nom afficher aussi sur leur chandail pour leur uniforme. Moi qui travaille dans la vente cest dommage que le service nest pas mieux que ca car ce netais aucunement occuper. Pire service que jai eu et mon collègue etait decu de voir ce genre de service.
They don't follow the mall hours, they're not open when I go to work and they're closed by the time I get home, only open from 8 AM - 6 PM while the mall is obviously open later. Very frustrating.
(Translated) Very welcoming personal ... beautiful atmosphere ... it makes you want to go back (Original) Personnelle tres accueillant...belle ambiance...ça donne le goût d'y retourner
(Translated) I really enjoy shopping online or at the Fairview store. I was looking for shoes and the display was almost empty. Really disappointed with LaSalle shopping. (Original) J'aime beaucoup magasiner en ligne ou au magasin du Fairview . Je cherchais des souliers et le display était presque vide. Vraiment déçue de magasinde LaSalle.
Very good service
(Translated) There is NEVER a clerk at the men's watch counter in the evening! You always have to go find a clerk at the cosmetics counter, who obviously knows NOTHING about watches. The watch cases are all mixed up, the prices are incorrectly displayed, there is NO "The Time Shop" concession for the fitting of watches ... ZERO AND ONE BAR service! There is NEVER a salesperson at the men`s watch counter in the evening! I always have to get a sales representative at the cosmetics counter, who obviously knows NOTHING about watches! Their watch boxes are all misplaced, there are often pricing mistakes and there is NO "The Time Shop" concession for watch adjustments ... A BIG FAIL AT THE LASALLE HUDSON`S BAY! A BIG ZERO! (Original) Il n'y a JAMAIS de commis au comptoir des montres pour hommes en soirée! Il faut toujours aller chercher un commis au comptoir des cosmétiques, qui évidemment ne connait RIEN des montres. Les boitiers de montres sont tous mélangés, les prix sont mal-affichés, il n'y a PAS de concession "The Time Shop" pour l'ajustement de montres...service ZÉRO ET UNE BARRE! There is NEVER a salesperson at the men`s watch counter in the evening! I always have to get a sales representative at the cosmetics counter, who obviously knows NOTHING about watches! Their watch boxes are all misplaced, there are often pricing mistakes and there is NO "The Time Shop" concession for watch adjustments...A BIG FAIL AT THE LASALLE HUDSON`S BAY! A BIG ZERO!
They have a lot of very pretty clothes and jewelry. Too bad they overcharge on everything. The working class people can't afford to shop there
Helpful and friendly staff.
Only Canadian departmental store still servings their loyal customers with pride and joy.
Great place with lots of room
(Translated) Very nice store (Original) Très beau magasin
Great sales right
(Translated) Very nice store ... good price and very good quality. (Original) Très beau magasin...bon prix et très belle qualité.
Good quality products
My fiance and I were in the Jacques Vert display area of The Bay, trying to decide on what she should wear at a wedding in a couple months, and had picked a hat out. While we were discussing whether or not to buy it, the area manager walked up and told us we would have to buy the hat from her personally, and couldn't use another cashier in the store, then took the hat from my hands involuntarily and walked away. Was just a strange encounter and felt a little accusatory, needless to say we left and didn't purchase anything. Ill continue to shop at the bay but probably not at that location. That kind of stuff doesn't happen online.
Bought shoes online . They sent me two left shoes, I sent them an email via a form on their website 5 days ago. No answer yet . Poor customer service after purchase
Looks like its closing any day
90% of everything is over-priced. My 1st language is English. Every employee I delt with today refused to answer me in English even though they all understood me. Totally unacceptable for such an expensive, high-end department store!!!
Staff helpful. Seem there is a lack of options now. Good prices. Sales good. Don't pay fullprice wait till sales.
Excellent customer service!
Shop the sales
Disappointed so hard to find a sales person and many shelves empty.
Got a new battery installed in my watch. Excellent service.
Pretty but not much there
Always great choice and always a bargain to be had.
Almost no sales people, and service desks are usually far away. Clean and quiet.
Covid Aware. Plenty in the store to shop.
Lol the security tag was still on my pants I bought alarm sounded when I left nobody approached me but that could be because they have 5 staff to run the whole store. Absolutely zero customer service. Bought a electric knife 134.00 might as well use my butter knife it's sharper. Not very happy with the bay
Noticed shelves were empty in some sections of store.
Like hbc...especially when staff are helpful and go extra step to make shopping experience a good one
Beautiful store , very modern and have all the essentials. A little smaller than other HBC but like the new look.
Most Beautiful Bay store I've ever seen. To go there is a must
So I just really started shopping on a regular basis at the Bay in Kamloops because my sister in-law likes shipping there. I kind of always passed it by as I always thought it to be an overly expensive store. But just like any retail store, you have expensive items. BUT if your looking, you can get some good deals. The Bay is a perfect example of that. If you check on a regular basis you WILL find a good deal once in a while. So I have to change my opinion and say that I kind of like the Bay!! And so far I've not one across any bad staff. So I have to say "Thumbs up"!
This store pales in comparison to what it once was. The dish wear and kitchen appliances is completely void of staff to assist. 3 separate days I went looking for some dish wear and not once ever was able to find or get assistance. I tracked down a staff member who apologized saying it was not there area they also tried to find assistance unsuccessfully. Poor service, poor inventory other then Make-Up and women’s wear, I predict this store will soon no longer exist. Unfortunate.
Store doesn't open daily until 11 Somewhat disappointing.
No service whatsoever. For a company that is supposed to cater to consumers, they're doing a fantastic job at not servicing their clients.
Helpful staff
Good sales, good quality and selection.
Absolutely, a beautiful store. The layout of the store is all on one single floor. The selection of merchandise is minimal, but they carry anything and everything that you may need. Service is great. Everyone is really friendly.
Great service
Very classy
High prices, but a good store none the less
Smaller Bay than downtown location but it has always been clean when I go. Staff are friendly and process returns easily (unlike downtown location).
The lady at the till wasn't nice, too bad because they have great sales now.
(Translated) Angrignon, 1 open case, no service. Go around the store to pay. Very disapointed. (Original) Angrignon, 1 caisse ouverte, pas service . Faire le tour du magasin pour payer. Très déçue.
Cashers ALWAYS DONT WORK OR ALWAYS BEING SLOW Every time i go buy something, staffs always meet trouble and i’m forced to waste at least 20 minutes for a simple refund that ususally takes less than 3 minutes at other bay stores. Seriously, please do something with this damn slow process of purchasing
Terrible store. Way over priced and zero selection. Time fir this store to modernise.
lots of items but everything is 20% more than what you would pay for the same item in regular stores. the ceilings look like they have mold or liquid problems
Bad bad bad customer service!!! The manager is a joke!
Big clearance sale on right now. Great deals!!
Great sales today. Good anti-Covid 19 practices in place.
(Translated) Excellent place (Original) Excelentes lugar
(Translated) A few brands of clothing are missing. (Original) Il manque quelques marques de vêtements.
I am not sure how these stores expect to make money 6:00 p.m. on a week night they close their doors a lot of people are leaving work at 5:00 p.m. when you get there they are closed. We were just in a lock down for a year and a 1/2 and I would think that they would try to recoup as much business as they could now... Disappointing to see so many businesses closing so early... I get there might be a shortage of staff but there are still people out there that want to work..
Great prices
The new look of La Baie! Modernized, stylish and open: nice update to the usual setup.
Generic hbc
(Translated) No staff on the floor (Original) Pas de personnel sur le plancher
Clean. Staff friendly
Good shopping and easy parking
Slim to none in terms of customer service. Expensive pricing and they really are a dinosaur in regards to the customer base they focus on. You would think a company as big as this would learn to evolve with the times a bit.
(Translated) Very little use but those who are very nice (Original) Tres peu employer mais ceux qui son present tres gentil
Beautiful time shopping. ????❤????
I had a watch battery replaced. Efficient and reasonably priced. Very satisfied.
A basic, clean Hudson Bay location with 2 floors.
Just went for one thing but will go back to shop. Bright and nicely decorated.
A good walk around.
Good deals
The store was way to over priced, even their clearance was expensive.
Very confusing to shop there. Clothes all over the place that are poorly labeled bad experience
As usual, hard to find staff to help but once we did, he went out of his way to make sure we got what we needed, and got us an extra discount to boot. Great service.
Brand new store in Lasalle, great replacement for what was here before! Friendly and professional staff.
(Translated) It lacks a lot of grandeur (Original) Il manque bcp de grandeur
Reliable for hundreds of years.
My husband and I had a very positive experience at the Bay while shopping for a kitchen appliance. We were assisted by a very courteous and extremely helpful shop assistant called Mimi. Mimi went over and above retrieving information about the appliance and even gave up part of her scheduled break time to make sure we had all the info we needed. Mimi was an absolute delight and so patient. She really made our day, especially in these bizzare times when patience and tempers can be a little frayed! Thank you again Mimi for all your wonderful help.
(Translated) Makes the impression - for years - as if closed forever from tomorrow. In addition, the perfumery department has been stinking like a toilet for years. Every year I am surprised that the Bay still exists. (Original) Macht den Eindruck -seit Jahren- als ob ab Morgen für immer geschlossen. Ausserdem stinkt es in der Parfumerie-Abteilung, auch seit Jahren, nach Toilette. Bin jedes Jahr überrascht, dass the Bay noch existiert.
I had the pleasant experience of meeting Elle from Estee Lauder, who was so helpful and knowledgeable. She was extremely professional and I would recommend everyone to visit her for their Estee Lauder needs.
(Translated) Very very beautiful store (Original) Très très beau magasin
I took a sterling silver $2000 watch ( I have documentation) in to have the battery replaced. The Bay took the back off which was held on by 2 tiny sterling silver screws, that sat flat into the casing. They DRILLED 2 new holes and added 2 huge screws that don't match the watch, they no longer sit flat into the casing, they stick way out, and then they didn't seat the back on properly and at sometime used pliers or something and scratched the entire case with gouges. I have taken it to a REAL jeweler who said the big holes cannot be repaired, they don't think they will be able to find screws to sit flat on the casing, and they will have to polish out the gouges. I phoned the manager at the Bay, and asked what they could do.....that was 2 weeks ago, and they haven't had the courtesy to respond.
I just cut through to the mall
I've been shopping at the Bay for approximately 30 ish years. The recent changes to the shoe department are disappointing (actually the whole store, I hate to say, is disappointing). The clothing sales floor is very unorganized, you have to dig around to hopefully find clothes that you may like. Things are here there and everywhere, summer clothes mixed with winter, and clothes look like they've been on the racks since 1990. The shoe department recently turned into a "Payless" style department, you have to be six feet tall to see the new way they've displayed their items (which are also unorganized) runners with heels, boots with flats... If you're in a wheel chair, I can only imagine how difficult it will be to get an idea of what you're looking at, and what you're looking for. Like I said, the shoes are displayed so high up on the shelf, that only a giraffe would feel comfortable browsing the department. I love the Bay, as I've been shopping here since I was a child, but hopefully they step up their game, or they'll be in the same boat as Sears. :(
Not many people shopping. shelves still have merchandise .hope it picks up in the next month
One of Canada's last great stores. My family and I have always liked the Hudson's Bay. Not the cheapest of stores, but if you look around on sales days you can find some good deals. The Bay is like a member of the family who has been around a long time, maybe an aunt who is looking old and tired, but you still love her.
Nice store, helpful staff
(Translated) Very good service a beautiful establishment bravo (Original) Très bon service un bel établissements bravo
Always a treat to shop during bay days
Great store
Most items, if no all, could be purchased at other stores for a lot less. You would probably get better service as well.
My favorite store.
Love the Bay. Always great clothing and housewares. I'm a fan of Hudson Bay Company products.
Canada's department store....original products not to be found elsewhere...Hudson Bay Coats and Blankets are historic....
Service is excellent...very helpful employee's.. very clean & organized.
Unreasonably high prices.
(Translated) Good service, good prices. Well done. (Original) Bon service, bons prix. Bravo.
Found some great deals, great prices. Originally looking for women's housecoat, found a great one plus shoes and a few tops. Happy with our purchases.
Expensive store, but quality merchandise!
(Translated) Beautiful shop. For the quality of the goods a big ten out of ten (Original) Beau magasin. Pour la qualité de la marchandise un gros dix sur dix
As always terrible service.
What can I say it's The Bay. Most of their stores are old and need to be updated. This one is no exception.
Men's clothing ???? Women's winter jackets had a small selection
(Translated) Good customer service and the staff are smiling and attentive (Original) Bon service à la clientèle et le personnel est souriant et attentif
Clerk wanted my dl to put on line. Not allowed.
The Hudson's Bay store sell everything for home appliances, clothing for all types of events for ladies,men and children;shoes, jewelry, wallets perfums and everything for decorate the Bedroom and living room and you can pay with credit card /cash or debit and free parking lot and the employees made a good job.
They had pretty good stuff at really good price
(Translated) A bit of courage, before shopping, i asked if i'm buying a shirt for a gift, can we wrap it, i said yes, when i paid i was told sorry we do the service just in the holiday season. (Original) Un peu découragé, avant de magasiner,J'ai demandé si j'achète une chemise pour oufrir un cadeau, est ce que on peut l'envelopper, m'on répondu oui, quand je payé on m'a dit désolé on fait le service juste dans le période des fêtes.
No customer service. Change rooms a mess. Lots of sale items when I was there.
Over priced
Nice store ! Has everything from mattresses and kitchen stuff!
(Translated) Very nice place beautiful decor (Original) Tres agréable endroit beau decor
Poor customer service. Usually expensive unless it's baydays. And customer pick up / shipping is closed by 530 which kinda sucks because most people work until at least 5
Time well spent, some really nice men's and women's clothing. Good price! Discounts.
Very limited selection
I am shocked that a store like Hudson Bay deals with a crocked company like Forever 21. When you purchase an item from the Bay that is part of Forever 21 and need to return it, you have to mail it back to Forever 21. The Bay will not do refunds for their items. When you mail it back to Forever 21, they do not process a refund for you they just ignore the fact that they received it. I sent my items back by Canada Post and as per my tracking number it was received by them on September 2, 2021 this is now the end of September and I still have not received my refund. If you do order from them be very selective what you order so you don't lose out like I did. UPDATED October 18, 2021 I finally got my refund a month and a half later. This doesn't change my rating. I'm still not pleased.
Good selection of items, kept well. Easy parking.
Always love to shop at there. Staffs are friendly and high skill. Easy online return. First shopping choice ever.
They have some great sales on right now ,but to find someone to help you is difficult as there isn't enough floor staff .That seems to be the norm nowadays .
(Translated) Large area exorbitant price (Original) Grande surface prix exorbitant
I wish I could give zero star here. I went there to shop new sofa chairs last month. While I was staying for 40 minutes to test sitting on this and that, none of staff came to help. There was one woman at till but she ignored me and she even took off and didn't come back. Or she thought I would find her and ask her if I decided to buy anything? What a great way to do their business! So I gave up. I went there again to buy new mattress yesterday. None of staff greeted me or welcomed me. All the mattresses there are disgustingly dirty. And of course no one to try to talk and sell to me or to other customers around. They wait and give up and finally leave. This is such a pathetic service. No wonder everything in the store is old and dusty. They must have not enough staff but even though you see any staff there, they won't try to help you unless you go and try to talk to them for help. I do not want to shop at the bay at all. I gave up on it.
A great place to shop
Store could really use a upgrade/refresh
Amanda was excellent at her job very effecient
Great department store.
Will just shop online. Waited at the counter ringing the bell and nobody came to ring me through. Left the stuff on the counter and won’t be back. Why even have a bricks and mortar store? Like seriously.
Their service sux and their prices aren't much better
Have been to Angrignon location twice now mid-week in the afternoon in the past month or so. There is NO ONE to offer service. NO staff anywhere to be found. VERY DISAPPOINTING! Couldn't find what i was looking for. Why are you open if you can't properly staff your store?
Things are getting messy.
Best place to do shopping..price is little bit high
Great selection. But short on sales staff to help. Sign of the times.
Nice clean well stocked organized store with staff to help .... what a shock actual people to help you compared to other stores today
Prices too high. Need to sell moderate priced mens clothes
Love the sales and love the store!
(Translated) Very nice store (Original) Très Beau magasin
Great sales event this weekend. Lots if things on sale
(Translated) Very nice store finally in Lasalle it was about time ☺☺ (Original) Très beau magasin enfin à Lasalle il était temps ☺☺
They have a great Plus Size selection and lots of quality brands.
Excellent quality merchandise. Most sales persons are knowledgeable and willing to do anything for you. There are few exceptions. Customer loyalty program has my attention. They keep giving me rewards in the form of gift cards just because I take advantage of their good sale prices on quality products. 90 day return policy! If the Bay carries a product, I would prefer to buy it there.
Children's play ground and play sport ground!
Good clean store, hard to find a cashier.
Good
A bit disappointed. Everything seems a wee bit scattered, a mish-mash of stock... picked over. Not enough sales staff. Needs a face lift for sure.
I like shopping at the Bay because the staff work with each customer to resolve their purchases and returns patiently.
No one answer the phone.
Best shopping experience
Nice store. Can use much more service and cash registers that are opened. Big sales often!
Very good place
Love getting my London fog luggage and lots of options on Micheal Kors light jackets. Love the stylish Pajar boots
The store doesn't have much items compared to other Hudson's Bay stores in the Montreal area. If you need service or you have questions, it's gonna be pretty hard to find an employee.
Linda in Jewellery was very helpful & knowledgeable. Great Service!!!
Special store 100 years more
Lots of different brands of clothing to choose from.
The bay at mayfair is old and tired. It is hard to find merchandise and does not present a pleasant shipping experience.
My wife loves it here, the staffs are very helpful good prices, I'm not a fan of this place but my bmwife enjoys it here, keep up the great work ????????
I always like the Bay. There clothes are good quality albeit expensive.
Good customer service , answered all my questions. Highly recommended.
Looking for Under Armour tactical boots as it says they sell on the website, asked one employee who was very nice and directed me to the area where they sell boots and it looks like the winds from last night blew everything around and there was no employees to be found on the floor to help me.
Great sales
I can find everything I need and my clothes don't fall apart like other stores.
(Translated) Very nice store (Original) Très beau magasin
Fast service, nice clothes.
Beautiful well set up much needed in lasalle
really big and good food
Friendly sales associates working hard to clean the change rooms. Great price on dresses.
(Translated) You have to plan 20 minutes to pay for your items ... (Original) Faut prévoir un 20 minutes pour payer ses articles...
Well i tried to trade a canoe full of beaver pelts for some underwear .... They have forgot there roots
Empty
Good sale prices and good selection of designer names .
One of my favorite places to shop
Cool
Lots of great sales at the bay going on now.
For a company that has been in operations for hundreds of years customer service could use some attention. Docking hours need to be more accommodating to working peoples hours or else offer free delivery. Not the greatest help from management as she was "wearing flip flops" and couldn't help us. It defeats the point in having late mall hours if it doesn't cover all parts of the mall.
(Translated) Coming to the Carrefour Angrignon following the closing of the Sears store, we expected to find at La Baie a choice of more current clothes, better brands, and finally better. A few months later, we feel like we're at Winner's and it's disorganized like Sears was. This store seems to be the warehouse of what has not sold elsewhere. (Original) Venue s'installer au Carrefour Angrignon suite à la fermeture du magasin Sears, on s'attendait de trouver chez La Baie un choix de vêtements plus actuels, de meilleures marques, enfin mieux. Quelques mois plus tard, on a l'impression d'être chez Winner's et c'est désorganisé comme l'était Sears. Ce magasin semble être l'entrepôt de ce qui ne s'est pas vendu ailleurs.
Nice products but a little more pricey . Great quality.
Love the bay
Great selections of designer wear and good prices too. If you're willing to spend some time here, you can find some gems.
(Translated) Less choice than downtown bay, the staff are friendly and helpful. (Original) Moins de choix que labaie du centre ville, le personnels est sympa et serviable.
Rooftop parkade entrance closed. Mall entrance near Food Court (CIBC and the Source) closed. Mall entrance that is open has an employee (wearing a mask). Also has squeezable hand sanitizer at entrance. One way in and one way out.
Nice
Great mall, although its weird not having Sears there...
Cut the price in half on everything and I might shop there
No price tags on some products.
Haven't been to the Bay in years. Was pleasantly surprised when we found a grad dress for my daughter here. They had a large variety of good quality, designer dresses at fair prices.
Bright and nice! More modern than the one downtown
My daughter and I want to give a shout out to a customer service rep at Mayfield Mall Bay yesterday. Leo was working in the ladies shoe department. He was so polite and helpful. He assisted us in finding a great pair of shoes and handled …
Good service
I dont like there clothes etc. They are to pricey!
Store needs to figure out which population it's serving. Poorly stocked in a few areas... bedding etc. Pleasant staff.
Le directeur et les gérants se cachent derrière leurs caissières au lieu d'adresser les problèmes de leurs clients! AUCUN LEADERSHIP DE LA PART DU DIRECTEUR, NI DES GÉRANTS DE CE LA BAIE (GROS ÉCHEC)! J'ai effectué un achat au delà de 150$ et un problème de caisse a fait en sorte que ma facture ne s'était pas imprimé. Alors je laisse mes coordonnées (nom, adresse courriel, téléphone, numéro de trasaction etc.) afin que les gérants / directeur puisse m'envoyer une copie de ma facture par courriel car leur caisse avait gelé...on m'informe que j'aurais une réponse en moins de 24hrs... cependant depuis une semaine, je n'ai eu aucun retour de la part du directeur ni des gérants du La Baie Angrignon-Lasalle. On réplique toujours que ces derniers sont soient trop occupés ou absents et me transfert plutot vers des commis (des ados qui travailllent à temps partiel) et qui n'ont aucun pouvoir décisionnel. Considérant que votre magasin a peu de clients depuis début-janvier...est-ce-que les gestionnaires de ce La Baie sont trop occupés...à rien faire? POUR MOI, LA BAIE C'EST FINI ET JE VAIS M'ASSURER QUE VOUS PERDIEZ LE PLUS DE CLIENTS POSSIBLE! SERVICE 0 ÉTOILES! **English text below** The store director and managers all hide behind their cashiers instead of addressing their customers' problems. ZERO LEADERSHIP FROM THE MANAGEMENT TEAM AT THE HUDSON'S BAY OF LASALLE-ANGRIGNON! (A BIG FAIL!) I made a purchase above 150$ and due to a technical problem with their cash register, the cashier was unable to print out my receipt. Therefore, I gave them my coordinates (name, phone number, e-mail, transaction number etc.) so that the store director / associate managers can e-mail me a copy of my receipt. I was told that the matter would be resolved within 24 hours... One week later, I still have no response from management and I am constantly being told that the store director and associate managers are either too busy or are absent and therefore the issue cannot be resolved until they find the time to do so. Considering that the store has been dead-quiet since early January...is management too busy sleeping in the back-store? FOR ME, I WILL NO LONGER SHOP AT HUDSON'S BAY AND WILL ENCOURAGE OTHERS TO ABANDON YOUR BRAND AS WELL. 0 SERVICE, 0 STARS!
(Translated) Clean place, lots of products in Sales, but understaffed Cause covid. Customer service subject A improvement (Original) Endroit propre, beaucoup de produits en Vente, mais manque de personnel Cause covid . Service aux clients sujet A amélioration
I bought perphum from Dior. One of the staff Linda is very very nice and polite. She explained everything very well for me. I'm going to go there again ????????
I hate shopping here because clothes are scattered all over the place. Not an easy path through the store.
Canadian staple for retail shopping.
Use to visit the bay downtown or somewhere at West Island. I have it now with me... great quality of clothes shopping especially
Went to the Bay to the salon to get a haircut, and Mary was very good. Plus it doesnt hurt that she's my kid.???????? Good job Mary.
ppretty well go here to buy all my clothes. they have great deals just have to look. best cologne selection around and have the best selection of coats. Upstairs they have a variety of departments on a open floor. maybe you'll find some deals up there....
Love the store and selection of products!
The Best in all CANADA. I love.
Good place to go shopping
I love the seasonal sections and the furniture department. Sometimes clothing departments are messy. The housewares section carries some big quality names.
You can tell this place will be closing soon. Merchandise all over the place, no stock on their signature Vanity Fair items. Had to purchase it online through Amazon
(Translated) I enjoyed a lot (Original) J'ai bien aimé beaucoup de choses
(Translated) Cacima, used in men's trousers and shirts, was fantastic. Patient, funny, competent, she framed me well and I bought 2 pants and I go back tomorrow after the job for the shirts. Thank you Cacima. (Original) Cacima, employée dans les pantalons et chemises pour hommes, a été fantastique. Patienté, drôle, compétente, elle m'a bien encadré et j'ai acheté 2 pantalons et j'y retourne demain après la job pour les chemises. Merci Cacima.
Not a great selection for kids. We could not find one thing for my 2-3 or 5 yr old
Got great deals on a pair of slingbacks and booties but trying to find someone to ask a question about the price of a product was very trying. Shoppers are also so uncaring and messy!
Great shopping, look for sales
Cool
Visited the Bay twice in the past month. Found the men`s wear, ladies wear associates extremely helpful and friendly. Found what we wanted during both visits, which for us is very rare. All in all, a very uplifting experience.
Great selection
I’ve always had a good experience here. They usually offer good promotions and staff are always very patient and helpful. They have a good selection of clothes, shoes, bags, fragrances and beauty counters. The staff at the fragrance and MAC counters are very knowledgeable. In the clothing department, it can take you quite a while to find what you want but you can make some great discoveries here. This location is a lot better than other HBCs I’ve visited.
Great service, great sales!
Great sales going on! Very clean and everyone watching their distances.
Terrible place to register and to really purchase anything, we were taken around to two separate people to try and buy something that they didn't have I'm stock and we're told to just order it online. Tried that and we still can't even purchase it using the gift cards we received for our wedding. Waste of time. There were so many issues with our registry the list goes on.
Big
I had wonderful experience with a young man who went above and beyond to help me find the product I needed for my husband. Cudos.
Great looking store, decent selection. Absolute worst service I have experienced in any Bay. There was no one working in the home dept so people were standing around looking for someone to let them pay. Went to another cash and two people were working on one return. Went to a third and finally paid, but they didnt have bags. Yeesh.
Awesome sauce
Clean, many new stores to choose from with lots of parking
Great place and people to work with
(Translated) Large area! ???? Various items! ???????? (Original) Grande surface!???? Articles variés!????????
Great prices when there is a sale. Customer service doesn’t exist though. It’s sad to see such a once wonderful department store failing in this department. Long line ups and absolutely no sales staff to help customers what so ever. Makes one wonder how long this company will be in business.
They have great selection of all the designer items I love
Staff very helpful good at comming up with a good alternative
Vast collection and nice offwrs
Loved shopping at The Bay
The staff were rude and borderline degrading. I asked 6 different sales people for help and only 1 of them gave me any sort of response. I will not return.
Lots of selections. Pricey tho
I just got the most amazing help from Sara! She is so well versed in the kids section and showed me some lovely options. Her service was truly, *chefs kiss*, a 10/10. She deserves a raise!
Beautiful store nicely decorated good selection average prices for in style quality items
I scored an amazing pillow, on sale, but, when it came time to pay, no cashier in sight. I had to walk through several departments, to finally find a young man, to serve me. Too bad, it's such a nice (new) store
Overpriced garbage. Employees come off as stuck-up and holier-than-thou. Nothing to even steal.
I am filling this out because we received such great service there last week, Good job!
They always have my wife's favorite perfume
(Translated) Super excellent (Original) Super excellent
I’ve felt compelled to write this review given the excellent customer service my wife and I have received at the Carrefour Angrignon (LaSalle) location. One of the employees there (Penelope) has been extremely nice, helpful and informative with the purchase of our patio furniture set. She knew how much we wanted a specific umbrella colour to complete our set but it was out of stock everywhere. When the store happened to get an additional one in stock, she phoned me to make me aware of it. She also provided great recommendations on finding the right covers for our patio furniture. Talk about customer service! Thanks Penelope!
Its is the best department store in Kamloops. If we don't support it , it will be gone too. The staff that have been there for years are very helpful, the store is better arranged now, more choices and "you get what you pay for" comes into play with the Bay. Prices are higher, wait for the sales as they are frequent. The quality is far better than most shops in Kamloops. One stop shopping will be a thing if the past, thank you Hudson Bay!!
Hudson's Bay. They had some good deals 40 to 50% off but I'm afraid there space they have in the store, square footage. is way too big. The same mistake Sears made.
Worst customer service ever.