Reviews of GoodLife Fitness Ottawa Queen and Bank (Gym)

Lia Bellefontaine

Fairly big. Good service. They have massage chairs and a sauna.

Ali Aboofazeli

im a goodlife member for more than 2 years (also have tanning membership). I usually go to queen street branch midnight (after 12 am).. i like everything there, the location is nice, the machines are good and the staff are friendly except one guy who works 2 or 3 nights (after 10 pm) (skinny with long hair and wear glasses) . this guy is super rude and he is not available most of the time when I need a towel or I want to use a tanning bed. everything else is good there.

Christopher Grossi

The equipment is shoddy, often packed with rude guests and weird lack of 45lb plates. Dont go here. Update: They got new plates but thats about it. Clients are still obnoxious and mannerless, everything is crooked (especially squat racks), and nothing is maintained. Good luck getting a barbell because there isn't enough of them for every piece of equipment where they're required. This place caused me some injuries and I will be going there much less frequently. Edit 10/08/19 It's still a very poor facility.

Michael Noynay

Great gym. Loads of cardio equipment. For the three lifts they have 3 squat racks, 2 benches, but not much open space to deadlift.

Eric Mulwa

Class sizes are amazing... instructors are amazing

Tonya Williams

Great gym. Clean. functional. Friendly professional and knowledgable staff =D

Richelle Benoit

Aimee is an awesome personal trainer! Love her!

Calogero Cumbo

Fantastic equipment with personalized TV screens on each equipment and showers and sauna

Anis Serri

greatest gym, clean and best customer service. I cant workout any where but in that location, thanks for making this gym the #1 gym.

Hani K

Recently renovated with many new machines and great bathrooms and showers

Farzana Khan

The staff are friendly but honestly, this gym needs more squat racks. I have spent over 1.5 hours waiting for people to finish their workouts on the rack. They need to open the personal training floor to the members when trainers do not have clients coming in.

Melinda Stanzel

Most people are not wearing masking indoors. I do not feel safe and will not be working out there.

Jalal

(Translated) no parking (Original) No parking

Marc Philippe

Great location, clean

Luis Vicente Ribeiro

1:50am - I finish my workout 1:55am - I realize that my lock malfunctioned and that I need a bolt cutter 1:56am - Nobody at the front desk or the main office are on the first floor 2-2:30am - I call the front desk repeatedly and walk arount the whole gym (3 floors) knocking on all "staff only" doors 2:35am - I have now been stranded at the gym for 30+ minutes as my car keys etc are in the locker. No answer from the front desk, no employee to be seen. So I look around the front desk to find the bolt cutters, and go at it myself I understand it's an unusual time, but this is a 24h gym and there should always be someone available at the front desk (or anywhere else for that matter) at least once in the span of 40 minutes, no?

Andrew Wills

Great Club. Staff are friendly. Clean. Lots of space. Issues get addressed.

Amanda Laszcz

Too busy, too much cardio equipment and not enough free weights/benches

Davorito

Missing some machines compared to other locations but it's still good

Amarlisse Berinka

I really love this place but yesterday I had a worst experience ever because of one of your coach. She was very rude to me.

M Y

I go here often at night, usually after 8pm. Usually, its not too busy at this time. Cardio machine are usually free but weight training section is often still relatively busy at this time. Also, the staff slacks off on cleaning up the weight training section at this time (they're fine during the day). They often run out of spray and paper towels in the weight training area and I have to tell the staff to refill them. It would be fine if it was one station but its usually 3 or more cleaning stations that are empty. The earphones jacks(?) for pretty much every elliptical machine are broken. There is literally one elliptical machine where earphones work well. They do have good choice of classes. I took spin classes, cardio classes and yoga classes with them and they were all very good.

Louise Gaudet

Lots of equipment, locker rooms are pretty big (not very clean). This place is packed during 6:30-8:30 AM, 11:30-12:30PM, 4:00-6:30 PM (weekdays). Weekends tend to be less busy.

Julie Compton

Decent but the three floor layout is not the most convenient.

John Freamo

Good clean club downtown. Mostly the office crowd.

Marie Kalengule

Worst gym ever... they lie too much just to get your money... when i canceled my membership they kept charging my bank for a whole month... i keep telling them to stop and they promis they won’t do the same mistakes .. but it happends again and again... Goodlife Fitness is the worst gym ever... many people go trough the exact same issue

Daliuth Rodriguez

It's open 24

Esmaeil Alahyari

please be noted ; because of the construction, the regular entrance is from Spark st.

Tyler Keddy

Awesome staff and the gym is big and between Spark and Queen street! The membership can be pricey, but I'm looking forward to work out there!

Lucie Rachel

First I must say the staff is amazing and friendly. The issue I have is the music being too loud between the bikes. I sent an email to the gym approximately 2 months ago with no responds and share how I felt out of place by simply either asking the front desk to turn it down or having to send an email. What is the need for music when most people wear headphones/ear buds. Other properties i.e. Rideau and College Square does not have this issue. I least an answer would of been nice. Thank you

Alexandre Poitras

Best gym in the downtown core!

kevin cummingr3ì7x

favorite gym... friendly staff

Anna Celebanska

Big selection of fitness classes which I love

M. B.

I DREAD going to this location! Sure, they have all the equipment, central location etc etc....but at lunchtime, avoid this gym like the plague, unless you like to experience swarms of snotty, uptight, arrogant, RUDE AS HELL Ottawa government workers coming in for their one hour workouts. They bombard the locker room benches, and make no room for others, utterly disgusting, low class human behaviour. I love how they all dutifully sport their little "I am important" badges around their necks. Lol. I have never seen anything quite like it, really. Luckily I'm only here on a temp visa, so I don't have to deal with these government douche bags much longer.

M R

Staff is very friendly, open 24/7. No negative comments.

M R

Staff is very friendly, open 24/7. No negative comments.

Victor M.

Love this gym!

Debbie Van Dyk

Very helpful and friendly staff staff, very clean and great atmosphere

Ricky Lachapelle

This is a great gym!!! It is CLEAN, there was a cleaner going around cleaning ALL the equipment when I was there. So for the comment about the place not being cleaned because there wasn't paper towels for two days is nonsence. So they hadn't gotten their shipment, the cleaner is always on site to disinfect. The staff is welcoming every day and always say goodbye when you leave. This little gesture goes a long way. Change rooms are clean and always a locker, it is busy but there is so much equipment that a person can always go around and find another piece of equipment to keep going. The people that complain are the spoiled brats of the city that think they should have everything catered specifically for them.

Chris Tomalty

It's a fine gym - clean and well stocked, with helpful staff. You can face a significant wait for the bench and squat racks if you come at the wrong time, and it would be great if they added more racks, but just experiment for what times are best.

A. Bera Songur

Cool place to work out

jvs kiran kumar

great place to work out!

Isabelle C

Amazing atmosphere when you enter in this gym. Might be one of the reason it's quite busy.

Aaron L

This gym is massive. It has three levels, lots of equipment and helpful staff. The only time it's felt overcrowded is just after 5 when everyone is coming in after work.

Yanika

Its alright for a quick lunch workout. Gets insane busy at noon so try to go a little earlier or later to avoid mayhem in the change rooms and free weigh section. Staff is nice and towels are plenty. Never had an issue.

Nicholas-Marc Ryan

Friendly staff, reracked weights and courteous gym goers. Highly recommend. Avoid during 1200 TO 1300 and 1700 to 1800 since it is packed

Mark Kluepfel

What can be said about good life, a great place to exercise, classes, modern day machines to make your body more than it is today. Lots of monthly plans, if you sign up make sure you use the darn thing.

nicboy 2525

3 floor gym, a lot of equipment but it can get really busy during the week

Prerit Singh

Staff is good , equipments are well maintained and you would find most of the equipments here.

Barombo Sartoogus

Found a piece of snot on the equipment last time.

Lulu

Great for after work. Also pretty quiet during the work day

Marge Simpson

I like that they are open 24/7.

EDMBootCamp

The music is really bad, some of the people are creepy, but they have really nice squat racks. 3/5. Landsdowne and Rideau (other Goodlife locations) are better atmosphere and equipment-wise, but Queen street, being right downtown, has a convenience factor. Has gone a bit downhill since I began going here in 2016.

Alayha UPQ

Found this location a bit awkward to manouver. A whole floor that you can't use because it's only for personal training and another whole floor that you can't use unless you're part of the group classes.

Justin Ikura

The worst. Crowded and unhelpful staff.

Naomi S

(Translated) Okay (Original) Oky

Eddy Gao

(Translated) Overcame (Original) Gainzzzzzza

Ismail Essaidi

My next spot for Late night workout

Christie Martel

I've only been going for a few months but I have nothing but good things to say about this location. I have not had to wait for equipment in peak hours (but that's probably more to do with the time of the year), the gym has been clean and …

Rene Molina

alright gym for your typical workouts. just needs better air ventilation for you to deal with the sweat smell. other than that, its just another gym

Paul Schenk

Good Centertown location

Regena Ash

My home gym. The staff is friendly and a good amount of space and equipment.

Jacqui Mclellan

Love this gym!

Jaye Malani

Great facilities ! But someone needs to do something about the AC... it’s been broken for months now

David Hiker

Very busy place at lunch hour but enough machines and weights that you can move around the gym and still get a good workout. Lots of available hot water and showers clean up before going back to work.

n00b Gr3n4d3

Awful. Most of the equipment is old and battered. Plates, collars, Olympic bars and whatever else one may need are scattered throughout the gym (since the place is never cleaned up and organized). A few people tend to hog all the squat racks in the mornings, so forget about getting anything done. I would not recommend this gym, unless you're desperate to go to one, like I was. If you have the choice, go somewhere else.

Al

Nicely size gym in the middle of center town. Probably the most crowded Goodlife gym in the area during peak hours. The trainers and staff are talkative and helpful.

Maeriam Phili

If you don't work downtown, don't bother. Good for quick lunch time workout. Evenings are packed.

Martin Pichette

They better start investing in their ageing equipment

Sandra Abma

Don't even think about going to this club after work, if you are looking for a quick workout. The classes are full and all the equipment, ( with the exception of one bike and one rowing machine) were occupied. I spent more than 30 minutes waiting around for an opening, but gave up after that. When I brought this up with a Good Life Manager, who was busy signing up a new member, she brushed me off and asked me to wait and be more patient. I wish I had had the time, but I didn't. The front desk people tried to be helpful, but really there is nothing to be done if the place is overcrowded.

Mike B

Good location but needs some new equipment soon.

Marwan Dirani

This GoodLife location feels a bit gloomy and rundown. Tons of machines, which is great.

Sami A

overall great staff nice facilities

G M

Great gym if you like working out with 500 snobby rich people at once... decent after 12am though.

Onz Brau

There's no parking available, but the gym might be nice

Andrea Vandette

Super friendly staff, but a lot of equipment is always broken. The seats in the cycling room are the worst I've seen compared to lansdowne, belleville, aurora... super uncomfortable and worn down. They need to be replaced yesterday. I try to rearrange cardio days to weekends so i can go elsewhere and avoid these seats. Also the towels are always crusty. Use some fabric softener. Ha.

Andrew Klotz

Renovated, clean, has the essentials. A bit on the small side so I'd avoid peak hours.

Guy Levert

(Translated) Own (Original) Propre

Darko Trifunovic

Big space, openb24 hrs, plenty of the workout equipment, but this location needs to implement something for lazy members to start cleaning after themselves. Locker room is always messy with dirty towels everywhere.

Liam

Ruined a beautiful Sparks Street facade for a plain grey stucco style waste of space.

Stephen Webb

This is my favorite location for late night workout.

Siam Rahman

Been going to this location since June 2017. Open 24/7. Can get busy at peak times because of its central location. I prefer going in after 8pm when it's relatively calm. Staff and Personal Trainers are very friendly and encouraging!

Antonio J

Great gym with many cardio machines. Can get quite busy during peak hours .

Olivia Li

24 hour gym; very convenient for people living nearby.

R D

Busy after work. But one of the rare locations where you rarely encounter groups of young male students working out together. Lots of singles. Predominantly male. One down side of this location, even though it's 3 floors, 99% of the …

Miu uuu

Pretty nice place for workout.

Nick Hopewell

This gym is great but you pay a VERY HIGH price for the location. It gets so packed that you can barely workout with the free weights sometimes as people are walking in circles to get around each other and come very close to you. That being said, there isnt much they can do about that and isnt anyones fault. Just a fair warning. All around, its well-equipped but there needs to be another gym about that size in the downtown core.

Garfield Fisher

Can’t wait until the Renovations are complete. Great location.

Julia Gunther

Nice location for lunch workouts

Harman Khosa

Friendly staff, clean, central location, polite gym goers. No towel service currently, poor available utilization of floor space. I have been visiting this location for over four years. It was initially specified to me that the 2nd floor Turf Zone and racks were for Private Training only and that the TRX area was fair game for all members. With no one else exercising on the second floor, I was surprised by an evening staff member that I cannot use the TRX. I have used this area 50+ times prior without question - inconsistent!

Amr Elshafei

I once attended the 9-10pm appointment and I had a last set to finish when it became 10pm (other clients were still exercising). While doing my set, one of the staff members kept insisting that I needed to leave immediately because time is …

Cookies are life

Been going to this location for the last four years as it's very convenient. The early crowd is where it’s at. You’ll see a lot less people and can actually use the studio room as there are no group classes until 7am. Weekends are also thankfully quiet in the afternoons & evenings. In the weekdays it can get insane. If you insist on going here after work than the days to especially avoid are Tuesdays to Thursdays from 4:30-6:30pm. (You will wait for machines. ) If you want to go in the day, then go between 9-11am and between 1:30-3:30pm. The front desk has a carousel of staff that is sometimes too busy having personal conversations to notice that someone is waiting for a towel or has a question but besides that, they are quite friendly and chipper. The personal trainers seem to be approachable, and some will smile and greet if they notice that you are a regular. The change rooms (women’s) and showers are frequently cleaned. If they are a disaster, blame the working females in the capital who for foreign reasons struggle to clean up after themselves. For example, some will leave their debris behind like little children. In the winter, they will put their winter boots inside the lockers causing mud and dirt to spread. Grown women should know some basics, so it’s not on goodlife fitness to educate them. Machines are VERY slow to be repaired but this is probably the case across Ontario. They also have stopped providing sanitizer in the dispensers at this location. Perhaps it’s no longer in the budget?

Jonathan Krall

Great spot. Clean Changing rooms.

Ahsan Imran

Packed most of the time. Rude staff and manager trying to rip you off every way possible. Even cancelled my membership for no reason when it was near years end just so I would renew and pay the cancellation fee

Eric Howieson

My favorite goodlife in Ottawa. The people are courteous and it's been freshly renovated. In fact I'm sure all the negative feedback is from prior to the renovations and it's never too crowded in the mornings when I go.

Richard Rehder

My favorite GL in the downtown area. Not too busy when I seem to go and the staff if nice too

Tristan Matthews

Great staff who are always willing to help out. If you're a member, I recommend this location.

Sergiu Luculescu

A good location, central, well equipped.

Paul Tadich

Lots of free weights, courteous staff

Benoit Bourdeau

Close to work. Friendly staff!

Nicholas Conway

Overall great gym.. down side was lack of easy parking

Natasha Jansen

Staff are friendly and helpful.

Phillip Jennings

easy location to get to and lots of nice people. They have a bunch of useful machines for workout and run a bunch of cool group activities. Walking distance from the Rideau canal so I can go skating before or after workout.

Kevin Gibbs

Often too busy and the change rooms are not that clean.

Norm Norcross

Potential hopefully improving

james campbell

Love this place

André Cortellini

Worked out there for 2 years. The location is very nice but it can get very busy especially after 5pm.

Merrick

Literally the worst gym I've been part of in my life. Dishonest employees. 30 minute wait for a squat rack.

Steve Herold

The ceiling are low and the variety of machine is pretty poor but the staff were nice

Tavvy

Decent fitness club for the location - can be a busy but has all the right amenities

Jazmine Bordin

My favourite location! The staff are always very pleasant and give me a personal greeting every time I come in. The staff make it feel like it’s a community. Always very clean and organized. Only downside is being unable to use the turf - even when there’s no personal trainers. I think it’s unfair to limit the turf to personal training only when other locations make it available to everyone.

Connor Coupland

Equipment is in good shape

S Larocque

Great gym

Charles McDonald

Found the staff condescending, I stopped going because other Lansdowne offered a superior gym and staff are very welcoming and friendly.

Thomas Biron

Love this gym! Staff is really friendly, the place always clean. I couldn’t ask for more. Keep up the good work ????????

Joseph McChefry

Cheerful service and nice amenities

Dan P

The gym is clean and the equipment is in good condition.

Red Velvet1920

Great place to go and work out! Love that it is open twenty four hours! Changerooms are upstairs though so it's kind of a pain to have to go up or down them four times. Also don't like the hallway in front of the gym that everyone walks by.

XforceSkywalker

Good place to get in chape

Nat S.D.

Great location but less clean than most goodlife I’ve been to.

Rafaella Balla

The gym has a lot of equipment but the machines are always greasy no one cleans their machines after using them. One positive thing is that the staff is friendly. I just wish they had better equipment and was cleaner like the GoodLife at Lansdowne.

Essa

suck...

Lee Robinson

Only wants to reward its members IF we recruit new members for them.

Elaine W

The facility and equipment are pretty gross. Yoga balls are sticky. Their stretching areas on 1st and 3rd floors are disgusting as there is a ton of hair and dust caught between the mats. The stretching areas are SMALL. I wish they could dedicate more space to the stretching area and have more yoga equipment available. But there is a lot of static and heavy weights available. But, the staff are fantastic and so kind. Christian is a great personal trainer and character. Wish the gym could embody their great customer service.

Jade

Best GoodLife in Ottawa re: staff !

Adam Wildgen

Social distancing is not possible and they made little or no effort to switch the layout. For example, the bench presses are oriented so that you are head to head. It's also three floors, but everyone is packed into one area on one floor.

Mukith Kalam

Standard gym, relatively clean. 2 stars off due to them having an entire floor dedicated to personal training during peak hours when the gym gets busy. It would be smart to reallocate some space so the members are more disbursed.

Damian Polan

Music is too loud. Makes it very hard to listen to my own music without cranking the volume. They flash tons of adds on you with the TV's. Too busy. Had this as a 2 ???? but it's up to 3 ???? now since they lowered the volume. Thanks!

HM Kim

Good to be back to GoodLife!

Subhir Uppal

Been my gym for the last 6 years and still my favorite GoodLife. Is smaller than your typical GoodLife- being right downtown, but has all the essentials. Was renovated a few years back with newer locker rooms and workout space. Plenty of …

Michel Glandon

Been going to this gym for a long time and I have to say it's my favorite compared to hunt club and heron gate. Staff are friendly and helpful.

Adam Russell

The hours are so bad on the weekend for any goodlife in the downtown Ottawa area Literally can’t workout anywhere after 5pm on weekends have to go 30mins ou. I get it’s covid but damn these hours are rough on the weekend especially for someone that works retail

Colin Campbell

Great place to work out, and not too busy between 9 and 4.

Jurica Grosinger

My gym in Ottawa! Great location! Helpful staff.

Raqib Jawad

Great place to workout and my favorite location. Only issue is when its busy around 12pm the weights arent put back where it belongs.

Matt Allan

Great at down times, very little space at peak times

Whitney Jakobsen

I love the Queen St Goodlife location! The layout is good, although can be crowded when the gym is busy. The real appeal of this location is their amazing personal training program! They have some of the best trainers who really know their stuff and support your success overall. Georges is the best of the best - if you're thinking about personal training at GoodLife, he should be the one you call!

Ghyslain Laramée

Nice size gym, good equipment and clean shower.

Ghyslain Laramée

Nice size gym, good equipment and clean shower.

Tonya Williams

Great gym. Clean. functional. Friendly professional and knowledgable staff =D

Yannis Souris

They changed the terms of my contract, without notifying me. They voided my current membership just because I transfer to another location. Terms not written in contract. Be careful what you sign up for.

Its Jorgo

Very big gym.

Shawn Shawn

Poorly airconditioned, old machines, no wifi, hungry sales pitch personal trainers. Generally surprised at the state of downtown gyms in Ottawa

Robert Legere

Great location. Adequate equipment, in-house tanning, Wi-Fi, good staff.

Sarah Genest

It's downtown so it's super busy. Classes always have line-ups and sometimes you don't get in--especially for bodypump where you need lots of equipment. I've also not gotten a locker sometimes when it's busy. Overall, I think the managers do well with what they have there. I do think though that this is a location which could use MAJOR renovations.

Andrew Pagnotta

Gym looks old and in need of many repairs/upgrades. It has 3 levels, but there's no working elevator. Half the workout is getting to the workout. Staff is friendly

Dominique R

(Translated) Very nice employees (Original) Employés très gentils

Joel D

I found this to be a very great place for a workout and the relaxation there is a sauna many free weights and cardio exercise machines I do think this would be the place to go to if you are planning on improving your Fitness or well-being. The staff was very friendly and showing us around and all the services that they have to offer the prices are pretty fair for what they do offer I can say it is something to at least check out for a trial run at the least you will probably be happy with what you see and get from the experience so all in all a thumbs up for sure

Moumen Nakaweh

Gym

Cavan Duncan

A Central downtown gym that has 3 floors. Naturally, its packed at lunch and 5-7pm on weekdays, fairly empty on weekends. The morning staff are really friendly, and I've definitely run into some odd characters at night. The first floor has the classic gym style setup. Half the gym is filled with cardio equipment, while the other half is for strength training. It has 2 bench presses, 3 squat racks, a litany of machines, and about 7 free weight benches. They have a hack squat machine and a hip thrust machine which you dont always find at gyms. The space is used very efficiently. Equipment is well maintained. Gym goers here tend to be at an intermediate fitness level, so are knowledgeable of gym etiquette. I have yet to see someone do bicep curls in a squat rack. The Second floor is reserved for trainers only, while the third has more cardio equipment and a large room for group classes which are generally pretty solid. The change room is adequate. My main gripe is that there are barely any full height lockers, which makes it hard to fit work clothes and a gym bag in the locker; especially in the winter. People also seem to have a hard time leaving their shoes by the door so they dont track snow into the change room. COVID: I would say about 70% of gym goers wear masks. People follow the cleaning rules, and staff are diligent with cleaning after 1 hour timeslots. I feel safe exercising here (understanding full well that being at the gym is essentially the worst place to be in a pandemic).

David Merino

My go-to location. Not the best, but it's got everything I need with less crowds than Lansdowne.

Riad Hakib

Good facility but busy at lunch time

Eiad El Fateh

Good gym and not too busy in the morning. The equipment is new. I just wish they had more squat racks and benches.

Skosh K

Large space, but very limited in terms of areas that normal users (paying $50~75/mo) could use. Significant amount of space is dedicated for users with trainers. …

john m

I love this location, because of the training staff, layout, and some of the front desk staff. The only issue is the saunas are not hot enough and you can't turn up the temperature. My girlfriend noticed the same thing. They used to be much hotter, but now you can't even break a sweat.

Daniel Gillespie

Great fitness center, very clean, amazing staff! Everything to get a great workout in and open 24hrs!

K H

30$ for a drop in fee is insanity.

F DL

Overpriced, overcrowded, dirty, do not accept payment with credit card, poor customer support, equipement randomly set in kg or pounds, or miles vs km; making it hard to compare efforts or find the right equipment, etc. At the price, we expect more quality.

Kevin Chiasson

Great location just outside LRT station and a 2 minute walk to Parliament Hill...Group Fitness is a must try...????

Ruby Njie

Honestly, not a bad GoodLife but also not a great one. Just good.

Reg Hoover

Never visited just drove by

raja avataraja

Its overly crowded during peak overs and somewhat cramped. Staff are not that attentive or observant either.

Michel de Breyne

Nice gym, enough equipment that you don't have to wait during lunchtime (which I suspect is one of the busiest times). Bathroom / showers are clean. Somewhat expensive but if you look around for deals or have corporate pricing it is not bad. They are a bit pushy to try to get you to use personal trainers (I suspect they make a lot out of the training sessions).

Stephanie Stevenson

i too can't understand the negative comments about this gym! It's AMAZING! I had been frequenting the St. Laurent location for about a year but started to visit this gym since its more convienient. St. Laurent was great. but I am LOVING Queen St. TV's on EVERY piece of equipment, CLEAN bathrooms, friendly staff! They're renovating so maybe that's why its better. But honestly, this gym is great!

K B

I'm not a fitness buff by any means but I absolutely LIVE for Body Jam class. Sundays with Deborah are so much fun! Has me feeling like a pop star in training. If you're not into fitness or you're nervous about going to the gym, I highly suggest trying out that class.

Daphne Lee

Crooks, seeking legal to get funds back, they'll take unauthorized payments intentionally

Ahmed Khan

Ridiculously good

Yan couz

Very nice staff but poor maintenance on equipment,

Raven Shane

I was pushed to sign a contract when I wanted to do a 3 day trial. They said I had 2 weeks to decide to keep my membership or not. After 10 days I said thanks but no thanks and they said they would refund me just looked at my bank statements for last month and they've still been taking payments from me. Currently taken 105 dollars over a period of 6 weeks.

Xavier C

Love this game!

Z H.

Not the worst Good Life I've been to, but one of the weaker locations overall. Needs some TLC- e.g. TVs get fewer and fewer channels, stationary bikes missing pedal straps. Standard equipment but not a lot of the new stuff you see at more modern locations. The types of equipment and classes available are not the most disability-friendly. The location is great but needs some rejuvenation.

Mohamad Abou Taha

Great Gym

Elham Sehatghol

My winter coat got stolen with my watch here and they simply said we cant recognize who did it!Watch out for stealers

Marcus Smith

This is a good gym with lots of good equipment. Clean and friendly.

Greg Turpin

Love the midnight crowd. Always more a dedicated/technically sound group of lifters!

Gurman Singh

Not a nice entrance, but a decent size gym. Makes you remove your shoes in winter, which is a good thing and charges your phone for you without any hassle. …

Angie B

It's a great place to work out. The only issue I have is parking. I live close enough to walk but I don't want to do that after dark. I usually end up driving around for 10 minutes looking for decently close parking. Great staff and facilities though.

Tam Huynh

Open 24/7.

Désiré Rioux

Deplorable workout conditions. This gym barely has enough weight collars for two barbells. This poses a significant safety risk for members.

Omer Beheisi

Wonderful downtown location for good life allows people with busy work schedules to keep up with their fitness in the little spare time they have... Yuppies galore

boulosse “timejaguar” Hewitt

Busy lots of the time yet always something to workout

Adam Lake

Super biased review

Philip Lapin

I cannot recommend this gym. Despite complaining about poorly maintained and dangerous equipment for more than a year, there is no improvement. If anyone gets injured by the poorly maintained equipment, let me know and I can provide evidence of the management's failure to do anything in spite of their knowledge of the problems.

Jonathan T

Staff are friendly and helpful but the gym is very overcrowded, especially during 4-6pm on weekdays. You'll have to share machines with other members and wait beside the machines you want to use until they become vacant.

Lee

I'm not sure why so many people have given this place 1 star, astonishing to me. Great location, friendly staff who will answer any of your questions. Brand new equipment, nice clean change rooms and lots of treadmills and bikes. I have …

Theodore Clement

For the love of god check your contracts. I signed up for a year contract at this specific location and then unexpectedly moved - I figured fair play, I'd just eat the loss on the months I couldn't get there - but after my year was up they just continued billing me without any phone call or notification. They're now charging me extra for having a defunct bank account for trying to take the money they didn't contact me to tell me they would be taking, and I haven't set foot in the place in over half a year. I've been on hold with head office for 25 minutes. This is a mediocre facility run by con artists.

Big Unc

Not all but alot of your customer service representatives at the front desk seem to think clients are required to take their winter boots off and leave them unattended on the main floor unsupervised and prone to theft (my boots were stolen). This is the only goodlife location in Ottawa that attempts to enforce this suggestion to this degree - it is not the onus of the customer. We also dont have to put our boots in bags and carry them upstairs (no one likes to have wet socks, not even goodlife employees). If we want to put them in the lockers we pay to use, we will and staff shouldn't harrass clients about this. Seems alot of the staff just wants to bark orders rather than do their roll and greet customers/make sure the entrance remains safe. I think some of the employees would benefit from some formal training.

Ben Li

Even u wanna change ur plan of the gym , they still need to charge u $25 …

Gannon Rogers

Large gym, clean change rooms (men's at least). 2 flat benches and 3 power racks. Open all the time and has towel service, It can get crowded however

David

The gym itself is great, but the "personal training only" areas and equipment are a bummer. The best equipment and entire areas are behind a paywall for those who can afford a personal trainer.

Jacob Campbell

Went here for two years. Great, friendly and helpful staff, but they have massively over sold their memberships. I gave up on going to this gym 4 months ago as a result of the over crowding and the insane wait times for basic equipment like barbells. Their equipment is also aging and when something breaks, they leave it broken for months. Their business model of pushing for memberships in hopes of people not showing up has gone way to far in this gym, and the place is unusable at convenient hours.

Evelyn L

I had a terrible experience at this gym. The weights were thrown everywhere, the change rooms smelt terrible, the toilets were clogged, there were towels thrown everywhere. It was absolutely disgusting. To top it off, the girl at the front with red hair and pale face, was absolutely rude to me. I was asking her some questions about the group fitness classes and she told me to look it up myself. Before I even asked any questions she was having an inappropritate conversation with one of her colleagues about sex and how “excited” she gets. Overall just a disgusting experience. Will not be returning!!!!

Michael Butler

Great gym with wireless

Chelsea Yale

Queen Street is a nice, clean gym with great opening hours. Staff is very friendly and helpful. …

Kari Duguay

Always love my time spent here

Ali Fonda

I usually go to movati. But since goodlife opened first, I thought why not give it a try. To be honest this been the worst experience with a gym. The staffs are so rude. They took my money and double charged me twice. When I call to ask why, they give you no answer and act so rude on the phone. Never hated a gym as much as this one.

saleem haqani

Great gym

che bu

Price is average. Facility is clean. Unfortunately 1/3 of the space is reserved to with trainers only, which makes it clears where the incentives for profit is.

Gabriel Johnston

So busy. I've had to leave multiple times because there is no space to workout.

C G

I requested a training session so I could learn how to use the equipment without hurting myself. They offer this at the YMCA. But at Goodlife, I did not get the orientation session I was expecting. The guys made me do 4-5 exercises to test my skill level, and then proposed a 7000$ dollar personal training program. Good thing my buddy warned me about their hard sell techniques.

Kevin Smith

Way too busy. More money needs to be invested in repairing or replacing dangerous eguiptment. Everytime I go there it seems they have hired new trainers that look like they are still in high school. Not the best business model client services