Reviews of Fitness World (Gym)

Rachel Camp

Affordable prices with a beautiful facility. Convenient location being in uptown and wonderful staff.

Gabriela Arboleda

This is one of the best gyms in Victoria. The staff is very professional and nice. Specifically Prab Bahia she is an amazing trainer, she has great personality, very helpful, friendly and professional at the same time. If you are looking for a personal trainer I definitely recommend her. she will help you reach your goals for sure.

Seneisha Nambiar

Been coming here for a year! Staff is always friendly and tons of machines to workout with ☺️

Masong TV

When I signed up for membership, I asked all types of question such as what happen to my monthly payment if I get an long term injury and it all sounded great at the beginning and later on I realize that the employee im talking gave the wrong information about the policy when it comes to freezing the account. Very bad communication and does tell you full detail if it doesnt favor them . When it comes to Fitness world policy make sure to read everything since they won't tell you the bad side of the membership (freezing and cancellation fees).

Rebecca Elevates

I'm relatively new to the gym but I am there 6 days a week like clockwork. Chloe and Michael are amazing!! I have been getting to know some of the other staff as well and everyone is lovely. Whenever I walk in or out I am always greeted with positive inviting energy. I think that it's really important in any establishment where the main focus is to help people better themselves (gym, fitness clubs etc.) to have employees like Michael and Chloe making everyone and anyone feel like they belong there. It can be really intimidating coming into a new gym environment for many and the employee/client relationship matters. Kindness matters. Respect matters. Attitude free matters. Good job guys!!! Really solid gym! Amazing atmosphere with top of the line equiptment!

Peter Milne

Great gym, great staff and a full range of exercises equipment that will meet almost anyone's needs for exercise, training and body building. There are also group classes for cardio, strength and yoga.

Samantha Batten

What a great place! I feel this location is like home and I have been treated wonderfully here. From the front desk staff to the personal trainers and to the management team. I have never felt so comfortable in a gym until I came here from Kelowna. Everyone is friendly and helpful and easy to talk to. I highly recommend this gym and everyone who works there. Thank you everyone at Steve Nash Fitness World Victoria for helping me on my journey so far!!!!

Kat59

Good trainers and friendly staff.

Carter Struthers

Big gym with lots of equipment and space. Easily the best value in town.

Marc Gosselin

Great staff, great gym. Very clean. Busy at some times , perfect in other times.

Kokomojoe

Excellent gym! Lots of equipment options with a very helpful staff.

Dylan West

Fraudulent charges made to my visa. I didn't even know I had a membership to your gym nor did I sign up for one. I want my money refunded!

Nicholas Hein

In my opinion, the gym is kind of big. There are many equipments available for use. I like how they have the sled push or pull equipment. It can be pretty crowded. I suggest checking the busy hours in google. For some reason, there seem to be a lot of people working out in the morning ( after 5:15 am). Clarification, they do not provide soap or towel. In my opinion, the staff members are friendly.

Brian Ray Metzger

The equipment, which brings in the awesome people ! :)

Diamond Life Academy (Scotty Hulshof)

Was in town visiting my daughter and had some time to kill.. guy at the desk was great super helpful nice facility Gorillamoves.ca

Mohammad Miri

Do not commit to this gym's yearly membership fraud! They don't show you complete membership contract and they give you false and biased info when you want to sign the contract, and then, you just can't cancel your membership!! In my case, I asked one of gym's workers if I can cancel my membership within a year once or twice, she answered "yes", but there were no witnesses there, now they simply say that you signed a contract (that they did not show me explicitly when I was signing) and can't cancel! PLEASE be aware of contract you are signing, do not commit to yearly thing here!

Lyle Jenish

Great staff, excellent facility. Staff do their best with the current capacity limits. One suggestion would be to add a capacity counter to the Victoria website. Capacity is 125 (I believe) and a ticker on the site updated every 15 minutes or so would be very help so the line ups can be avoided.

Wes Belcher

Tried to put my membership on hold for awhile. They are making me come down to sign a piece of paper. What a joke and a waist of time. Ill just cancel for good now.

chad eyles

make sure to read fine print of agreements, additional month pay outs on cancelation too*

Paraskevi Lagaditis

Trainers are arrogant and rude. There is nothing amazing about this gym

Philip Yuson

Nice and modern gym

Andrew Dollenkamp

Glad to be back! See you all soon!

Annalee

Great staff and facilities =A+

Jamie

This is the best gym that I've found in Victoria.

Sabeer Grewal

Everyone at the desk is always helpful and very respectful.

Manvinder Singh

Very nice gym

Tommy Vu

Great atmosphere, great selection of equipment

Dan Yang

I'm from Vancouver and I was visiting my friend on the island who is a member at Steve Nash. It was nice to know my pass worked in Victoria. Staff were super friendly which is nice since the one I go to in the lower mainland the staff do not even acknowledge half the time you enter or leave. We went around 745pm to get the slower period. The place is big and spacious, lots of cardio machines, free weights up to 120 lb were so nice, change rooms were clean, lots of parking out front. I wish this was my gym in the lower mainland.

AJ Bast

Its a nice club....but. Its over saturated with personal trainers hogging up equipment and even complete sections They are training people the latest workout they took off of you tube .

annemarie den harder

Only accesible with proof of vaccination. Went there a couple of times because i got a free daypass at the Red Lion Inn. Two separate rooms, one aimed at cardio and one for power training. Most people do nog wear masks inside, but everyone cleans up after using the equipment.

Maddy Hunjan

just started here I think its pretty good gym, most of the fitness clubs get crowded over evening time and its worth according to membership cost which is super low comparison to other gym. yes there are no towels just paper to wipe equipment after use and less deadlift racks.

Todd Silverthorn

Great atmosphere and great staff! Highly recommend.

Ocean Smith

Liam, Jack, Adam and Cassidy are the best!

Carlos Miranda

The facilities are well kept, everything is clean and there is plenty of room for everyone to work out and work around. One doesn't need to make a reservation to come in and although the schedule is not as good as it used to be before the pandemic, it's still better than nothing. The fees are reasonable in comparison to whatever else is in town. Oh and because it's at Uptown you will always have somewhere to park. The app however is a joke and almost impossible to use, it seems it was put together by children using just two crayons and most of the features are just a bunch of click bait options.

Bobbie Thomas

The only friends I have are the trainers and staff here.

Jameson Mtanga

A great place to work out. Early mornings are usually my favorite, less busy but the evenings get super busy. For personal training highly recommend Prab Bahia, she is quite good at resurrecting those dead muscles and parts of the body that have gone into hybernation. Friendly and knowledgeable, during the assessment she will analyse areas to work on with a selection of effective work outs.

Jamie Dyson

I start at this gym a year before the new location, wonderful staff, and great ppl. It’s great that get along with that staff, and made friends here aswell!!

Mina Shojaeinia

Nice and clean environment, cool staff. Love it .

Rahul Dhir

All of my favorite place. My body relaxed by warming and excerise

Harleen Kaur

Not even willing to give one star. Wish I could give them negative stars. The worst gym, trying to just make money inappropriately. I cancelled my membership and the person working at the front desk told me she cancelled my membership and I would have no more payments or anything. Two weeks later they started calling and saying now I would have to pay for the next month as well until they could cancel it. I paid that too (I should'nt have) and now they are asking me to pay more as an enhancement fees. I cancelled my membership a month ago. That is very disappointing and frustrating. While offering the membership they don't tell all this stuff. Will never suggest anyone to buy their membership. Moreover, the their customer service is worse. They are very very rude. I got a reply on this post by Steve Nash, I tried contacting them, but I didn't hear back at all. I think this is just to show concern in front of people by replying to our comments but not to help.

daniel jang

I used to workout at the Steve Nash/Fitness World across the Red Lion Hotel in Victoria BC while I was studying at UVIC daily. Fitness World is much, much better than the Club 16 gyms because they have heavier sets of dumbbells at their locations.

siddharth bhaskara

Spacious, offers exercises for almost every body part with friendly staff

David Leung

I only come here once a week because I can't be motivated enough but it's very nice once I'm there to work out. It's where you'll find more young people

Doug Chamberlain

My son just joined...

Aniket Kenjalkar

Is a decent gym with all the necessary equipments. I have been a member of Steve Nash now Fitness world quite some time and I have recently transferred my membership from Nanaimo branch to Victoria branch. One thing though, the gym is not as clean as other branches. Also water fountain is a joke!! Hopefully they fix it sooner and hire more cleaning staff.

David Chevelday

Not bad. Club is older

Nya Harle

Natalie F. gave me some amazing new tools and techniques regarding my personal fitness goals. She provided me with a safe space to fully express my insecurities, to make me feel like we were a team and that ultimately I have the capability to crush my goals. I highly reccomend her as a trainer. Lauren H. is the most welcoming and upbeat spirit to experience when walking into the Steve Nash facility. Her warmth and helpfulness break the "scary" persona many gym goers feel when first walking into an intimidating facility. Overall, a huge thank you to these wonderful ladies for making my gym experience awesome!

Riley Gestwa

Totally awesome gym with great staff and equipment. It can be crowded and there can be a line up to get in but it's for sure my favorite gym that I have been to.

Jared Wick

Morning staff are always super friendly

Jinyuan Zhan

They were so aggressive when they tried to sale you a membership. When you’re signing up the contract, they showed you where to sign without letting you know about the important details. When it comes to the cancellation, they blamed you for not reading the policies and charge you another 30 days of membership. The employees there were kind of ignorant when you are signing out.

Rashim Prabhakar

If anyone needs personal training I will highly recommend Isaac carter. He trained me for 3 months and taught me everything from scratch. I am vegetarian and he made the muscle and strength gain journey for me easy with his knowledge and consistency. He is very thorough and works around all the w or exercises that you don't wanna do. The gym should definitely recognize him. Way to go Isaac!

Alissa Taylor

I was in Victoria on a work trip recently, I have a SN membership because I like the Granville Sports Club location in Vancouver. I wasn't thrilled with the facility. It was very crowded even in the early afternoon and Sunday evening. I would have hoped for some nicer amenities (steam room, hot tub, pool, updated change rooms), and wasn't a huge fan of the layout. My options are more limited in Vancouver, but if I lived in Victoria I would not sign up at this gym. It wasn't an awful experience but I would never go out of my way to come back.

abhishek sharma

Great Gym The only draw back is the timings, as it can be extended on weekdays and weekends. For at least 1 hour on weekdays and 2 hours on weekends at closing time. Just a suggestion

Bryan Emery

A great space to work out, clean and tidy . I like the layout, it is great to have the free weights and cardio in separate areas . I'm kinda shocked by the negative reviews, membership is cheap compared to other places I have gone (less than half the price of my last gym) the place is always clean, the cleaning staff and training staff are going non stop! Have to wonder if those complaining about the mess are not picking up after themselves... Yes it can get busy, just like every other gym in existence . Any concerns I have had have been addressed immediately by the management. Love this place, great caring staff that have really helped me in my quest for fitness .

Michael Colynuck

Except for the fact that they are so focused on getting new customers, which makes it super busy after work, it is a great place. It's a lot nicer to have sunlight when you're running on the treadmill or rowing than in a windowless room like the other gym I used to go to. Just too many people to give it 5 stars.

Mike Nolan

Why can’t the gym be open at 5am like it used to? This would spread out the crowds. I will cancel and join Odyssey gym that’s open 24hours if the opening hours don’t change.

Jenny

I personally like the gym, its the old steve nash gym with all of their old equipment (may need some updates here and there) I like the hours of access they have and its pretty good but gets very busy in the afternoons (long line ups!) Prices is good for the most basic membership. (they don't tell you about the yearly fee until you go to sign up) They do have lots of promotions where you can test the gym or get you and a friend in which iften makes it cheaper... Personal training is definitely pricey. You have to commit to a 13 week program and it is hard to get out of--weird rules around this. When you sign up the manager goes through a list of things you have to sign off on and he talks extremely fast and its purposefully misleading. SO If you don't mind all of that than its fine.

KnockOut Fitness BC

My favorite gym in the Victoria area!

Eileen Taylor Amber-Lynn

My name is Eileen Lynn and been a member for over a year and change. Hmm, begger's can't be choosers in a society that can't always get what THEY want eh ! Really, seriously, success is defined by taking BS from unhappy people. I'm very happy there and love being there. End of discussion.

Jamtam21 Jamtam

Fantastic gym, one of the best ones in the island

土萠ほたる

The facility is alright. I wish the hours on Friday to Sunday can be the same hours as the rest of the week because usually I am free on late evenings towards the end of the week: it doesn't work when I finally put my children to sleep early on weekends only to find the gym closed by 8pm. I am a very busy single parent & shift worker; if I'm stuck on a graveyard set, the only time I have for gym are in the evenings when the gym is overcapacity with people coming in after their business hour jobs, which kills me. If I can work out after a graveyard shift, I would but my body doesn't function that way; especially after shipping children to school beforehand. I could be wrong but this facility is so incredibly busy that it would have volume to benefit a 24/7 operation. Gym usage would be more spread out and I could finish my routine within a reasonable time instead of waiting for the occasional idiot who hog machines to sit there looking pretty and doing little to no exercises for over 10 minutes! Perhaps less equipment wear would happen, preventing the quantity of them being out of order for maintenance. Also, I didn't care for the trainer who I had a free trial run with years ago. He gave me a routine that was quite awkward and made me felt offputting, not to mention he kept on pressuring me to rebook with him which was one of the reasons why I quit the first time. Now I use the routine my boyfriend provided for me and tell anyone approaching me that my boyfriend is my personal trainer.

Abhilash Muppuri

Right place to lose calories... you should opt for personal trainer for more results

Joel P

Decent sized gym that gets the job done. If you want to get a good workout in without waiting you need to avoid the busy times, otherwise you'll likely do more waiting then working. Pricewise, the lowest it averages to around $33 per month which isn't bad. That includes the annual fee plus the bi weekly payments. There's no swimming pool, sauna, courts, etc. so if you're looking for that stuff, this won't be the place for you.

Ruzz Craze

Don't sign up here, if you do they lock you in to a month long cancellation process that ends up with you paying two more times. There are hidden fees that are upwards of 50$. They squeeze out money any way they can get and are overall horrible. As far as I know they staff aren't that bad, and are in fact aware of the problems that customers face, they can't do anything about it though. Overall their business model is shady and works off of trapping people in the fine text. If you are thinking of going here, make sure to read through every word of the terms and conditions, if you are fine with all the shady charges(which end up being basically more than your gym membership) then continue, otherwise find a better gym.

atisa rashidi

Terribly overcrowded, poorly managed covid safety. No one enforces it and it's a sweaty free for all. Not enough hand sand stations by weights. Unresponsive staff to covid concerns or better enforcing. Constantly smells like a flower perfume bomb went off in the women's washroom and for folks who are scent sensitive... beware.. you will have headaches from this place after your workout as the stench radiates out while you do cardio.

jackson belanger

when It comes to canceling memberships here the staff is either completely incompetent or is using shady tactics to get more money out of you. Not to mention half of the gyms floorspace is taken up by boot camps and personal trainers when you are trying to workout. You pay to use the gym and then half of the space is taken up by these boot camps on somedays. I went in to cancel my membership and the person working at the front desk told me she cancelled my membership and I would have no more payments or anything. I was told my membership would end in about a week. Two weeks later another charge appeared on my credit card and when I phoned in they told me my account hadn’t been cancelled and now I would have to pay for the next month until they could cancel it. The same thing happened to my girlfriend. But she got the run around from over 3 different people all telling her different things and had her obligation date changed twice. Either the staff at this location is incompetent, hasn’t been trained properly, or are being shady. Regardless, this all points to having terrible management. I would look elsewhere for a gym.

Lainey E

Beware of cancellation policy! I was well prepared by noting it in my calendar. They need at least 1-2weeks before the end of your membership of cancelling, if not it will roll over to the next month.... I had done it 30days before which is the soonest you can notify them. (Not 31 days) Anyways, I was able to do it with no problem but felt like I was educating the staff because she didn't even know...

iShootBoots

There was a perfectly fine peanut butter and jelly sandwich

Shane Standing

My go-to gym while visiting Victoria. It's got all the stuff you need in a space big enough to hold it all

Medelweiss T

Mostly I can't complain, its clean and has a nice view at the Victoria location. It's just lacking of, or difficult in receiving customer service when there is a complain to be given. Also...For the price you think there would be a hot tub or sauna.

Daykota Johnston

Nice workers but way too busy and no one knows what they're doing there

Tom McRae

Raised the price every year, even though I signed up early. Tried calling to cancel during the pandemic and the gave me an email to write to. Long story short they haven't responded to me in a month, probably hoping I latch onto that last gym payment. Disgusting service.

Christopher Mann

Not enough equipment for the amount of clients the gym serves. Constantly have to wait for a bench. Would be great if they purchased more of the same equipment, or increased the membership fee in order to decrease demand for the gym.

Daniel Sanden

I spend more time looking for available equipment than I do working out. A lot of the problems with this place are out of their control, too many members, too many people who don’t have any gym etiquette, not enough dumbbells. Personal training is top tier, so are the cardio machines. But the weights section is too busy during normal hours and the floor space isn’t used as efficiently as it could. If the gym cracked down on gym etiquette, possibly got more weights, or limited capacity it would be one of the nicest gyms in Victoria. Awesome for people new to working out, or if you workout during the morning/afternoon.

Sebastian Howe

Good pricing and range of equipment, regularly hits capacity at peak times so schedule accordingly or expect a wait

Bernard Rozario

My favourite place for workout . Good music. Good staff. And overall a great place.

Dsylexic Productions

I signed up for a monthly membership in August of 2019 and have greatly enjoyed utilizing the services of the gym on a near daily basis. The facilities are well equipped and clean, and the staff are wonderful.

Nono Gracias

Cheap and effective.

Coralie Theoret

Friendly and helpful staff

Rachel Capon

This is a get it done kind of gym. Everything you need. And the trainers are amazing.

Michelle Folster

I don’t understand the point of booking a time slot - I was told that ALL workouts need a time booked which I’ve been doing everyday since I got that email. The last two times I came for my booked time there is a line out the door and at least a 45 minute wait. I asked 50% of those people if they booked a one and they said no they haven’t needed to book a time. Yet I have a booked time and still need to wait in line - beats the purpose of having a booked time and following government regulations of having booked slots only...

Gerleen Banez

If anyone needs a personal trainer look for Prab! She's such an amazing,friendly, approachable and fun trainer. She will answer all your question and you will learn so much from her ♡

Shan

Huge gym with great equipment. The personal trainers are worth the it, especially Karim if you can get him.

Natalija Nolan

Friendly staff and nice layout with different equipment for all kinds of experience levels. Also, great hours! I've noticed some pushiness with membership and PT sessions, however overall I've been able to break through my routine and try new workouts, something I never did at other gyms. I also like the yoga classes.

Marcella Leigh

This gym is beyond worth reviewing but I should let people know my experience. Shortly after my husband and I signed up and I brought personal training lessons I got very sick and had to go on medical. Filled out the forms gave them the documents ect. I am still on medical about a year and a half later they refuse to refund my personal training (my doctor said I can't do personal training due to my illness) and I am still being billed on a medial freeze!! Sad to have to go to BBB to deal with this...not even worth a one star. Top it off staff doesn't even know managers schedules!!

CLARA DELGADO OCEJA

Love the facility. Lots of toys to play around. Easy going. Chill. Lots of equipment. Spacious. Great variety of equipment!!!! So many people around 12-3 pm!

Jordan Oatman

Been going for about 2 months now. Sarah was my trainer for a few weeks and she was awesome! The staff are nice and the people working out are usually pretty friendly too.

Ethan Fowler

Edit: Issues with reservation system have been resolved. Thanks for the response to feedback!

Saurabh Kumar

Fantastic equipments. Really help you to tone your body.

PRN PODCAST

even if you reserve your time here you wait in line for your gym time? makes no sense, many other gyms have a capacity limit so you get in on your time. This gym doesn't do that nor does it have a tracker for how many clients are inside and heavily lacks hand sanitizer points. a covid breeding spot by those who run the place

Darren Andrew

Perfect while on vacation, and best drop in rates of any gym i have been too in the last 4 years!

Rob Lawson

It's hard to be critical of a gym when the prices are this low but here are some pros and cons: Pros- large gym, lots of diversity in the equipment, lots of spray and towels to wipe equipment, Great location, great prices. Cons- Because of the location it can get super busy. I'm Not a huge fan of the layout, some equipment are in odd places. One of the rooms is smaller and they have equipment in there, but I think it should be a dedicated stretching room and the equipment could go in one of the two larger rooms. The men's bathroom can get nasty, and there is a herrendous smell coming from the left sink

Nishi Lakhwara

Cole Amedro, you are amazing!!! If someone is looking for a Personal Trainer or just someone knowledgeable to talk to about Do and Don'ts on Health Fitness, Cole is the guy for you!!! He understood my requirements sooo very well and explained me every detail I wanted to know!! Steve Nash overall is amazing Gym, very reasonable and staff is very welcoming! Cheers!

Kate Archer

For the last month it’s been the law that people make reservations to go to gyms and this gym has not been complying, I made a reservation when they first announced that it was possible and when I arrived I was told by their front desk staff that the reservation system was just for show and they weren’t actually using it so no need to bother. For the whole month I’ve been coming to the gym twice a week and standing in line when needed to get in if they were at capacity. Today I was turned away after waiting in line for over 35 minutes because I hadn’t made a reservation. If you’re going to enforce the rules, as you should, don’t start randomly with no announcement and waste my time

Mark Anthony Guisadio

exercise at home

Graham Elger

The facility is nice, the staff are nice, the trainers are way over priced with little proof to justify the cost

Mohammadreza Mohkamfard

Staff are not professional and really welcoming the manager is arrogant. You pay low for a Very poor service. I never recommend this place to anyone.

Veer Uday

The asian guy at the front desk is really rude and will just keep staring once the question is asked i don’t know what’s up with him. But otherwise everyone is great at gym.

Andrew Curtis

Good spot to workout. Good membership price and a lot of good equipment. I wish they had towel service and shampoo provided. Shower floors are kinda dirty but I suppose it's to be expected.

B N

The staff there are awesome. The facility is clean and well spaced. Natalie is a fantastic trainer! She keeps her clients motivated and helps them achieve their goals.

Natasha De Graff

I wish a negative star was an option. 1. When I bought the gym membership I was clear that I would need to get ready for work at the gym and at what time. Well... I am lucky to get mirror space without a fist fight. When I said something I was told that the gym is an 'Express Club' and is not designed for people to get ready at by the very person who sold me my membership. 2. Constant harassment to buy addition training via phone and email. Even when your profile says do to not contact. 3. Too busy unless it is 6am. Good luck getting a workout in. It is elbow to elbow with people socializing and taking selfies. 90% members are not there to workout. 4. The showers have mold. Complained 3 times nothing was done. 5. Steve Nash does not enforce its gym rules. The rules to the club mean nothing. Steve Nash is all about making the $$$. They do not care about the members or their health.

Adelaide Gariepy

Iv been going to Steve Nash for almost a year now, Although I almost cancled my membership shortly after I signed up due to the ignorance and rudeness from fitness manager Lindsay (she had black hair tall and slim built) back when it was my first day at the gym I was lost and had no idea where to start. I walked up to her since I noticed she worked there and I figured I'd ask for a suggestion from a fellow gym employee on where a beginner like me should start and as I turned around to point to which machine I was using I noticed she was laughing behind my back with a male coworker. That is extremely unprofessional and ignorant to laugh at a client infront of them... Everyone laughs at customers/clients once and while but can't you atleast wait till they leave? Other than her the rest of the staff has been amazing and for that reason I stayed.

Reina

The gym has nice equipment but it's fairly busy. For some reason this gym is incredibly hot and feels like they have turned the air conditioning off :( . The manager stated they keep the gym at 19 Degrees Celsius which is pretty warm for a gym ????????. It would be nice if this gym had longer hours.

Lyon Chow

Charged enhancement fees AND monthly fees even after cancelling membership.

Goodee Vilaisane

Hella crowded!

Lanny Auger

Top notch equipment and all kinds of exercise equipment from free weights to modern equipment to help with all kinds of fitness levels. The staff is very friendly and oh so helpful. Just wish the water message beds where in along with the tanning beds? It's advertised but not even installed as of yet? But coming soon so head on down and beat the line ups I guess? Lol

Henry Huynh

The processing time is horrible. Two of my friends: one cancelled the subscription for almost a month but they still charges his card. The other one because his card didn't register on SN's system so he's paying by cash. He froze his account for a month and paid the freeze fees in advance so he wouldn't have to go and pay every time; the receptionist said she'll make a note about his payment, but today they're still asking him payment.

Juanes Nieto

(Translated) It's very good (Original) Es muy buena

Jeremy Balliston

Always extremely busy.

Madgardian

Excellent staff! Lack of equipment and space for serious strength and power training, but good enough for mere mortals. lol I believe they are working on it.

James Bajc

Great gym with even better staff! Had a consultation with Jason and he was very helpful answering all my questions about weight training, stretching and mobility. Super knowledgeable and a great guy!

Natedawgcanadaa

This place has got to be the worst gym experience and customer service experience I've come across. Cold calling me at 9 pm. Even texting me at odd hours of the day for hidden fees. YUCK.

Becky S

Big gym with lots of equipment. It can get quite busy, but I never have to wait any significant period of time for anything except the stairclimbers. The staff are friendly.

Natasha West

Last week, I received a 14 day free trial pass. I knew the first day I worked out there. I needed to sign up. A great atmosphere The staff is super friendly and helpful. Hopefully you could bring in more free weights. It's the only thing I usually have to weight for. But that's okay I understand. Keep on inspiriting. thank you :)

Anthony Dyson

A great workout center with lots of machines and classes for all sorts

Christian Jensen

Now that they have expanded it is definately better. Aerobics floor needs much better temperature management... Seems to be always way too warm. Nobody wants warm when you are working out hard.

Mike Simmons

Staff are friendly, full range of equipment for almost anything you want to do, great location.

Mike Johansen

Due to COVID, the gym is just about the only place I'm allowed to be. With Fitness World essentially ignoring all health orders, I am now forced to cancel my membership. They say you only need masks in walkways and "places where you can't maintain 6 feet", which is everywhere, and people still do not listen. Staff are friendly enough, but say they "can't do anything about people not wearing their masks." Announcements every 10 minutes say "HELP KEEP US OPEN!" but I feel like a 3 second snapchat video at 6PM would get them shut down instantly.

David Opperman

Good place to work out. Expect waits for benches and machines at peak hours though

Daemonite _

I'm hoping once the next expansion is done I can change to 5, but for now there is a real lack in space for free weights

Nadeem ندیم Khan خان

Friendly Staff,, Good Atmosphere,, Central location

Dave Chevelday

Club is extremely disappointing. For the only Club in Victoria. I hate I bought the membership. Should have got a membership elsewhere.

Tyler Ryan

Nice clean gym with a great price. Overall I'm happy with my membership here.

J D

Very modern gym with great floor space. Fun place to work out.

Clare MacGregor

I used to love this gym but unfortunately they lowered their prices (new low prices not available to current members) so the gym is now flooded with people. Generally on a weeknight you have to wait outside for 30 minutes only to enter an uncomfortably crowded gym. People are in their wearing their masks around their necks. Not covid safe, had to cancel.

ryan tang

If there was a lower rating is give it....After being an active member for over a year without issue I cancelled my membership today due to the new manager disclosing a supposed "corporate rule" of not being allowed to carry a gym bag with me while training as it was a tripping hazard. Prior to this no one has ever approached me to mention this "rule" which includes the GM who I see on a regular basis. After explaining that my bag being tucked either next to or under a bench is no more of a tripping hazard than the equipment strewn across the floor, trainers leaving their clipboards and water bottles etc in walking paths I was basically told that if I didn't agree with the rule then I "could part ways" with the gym. Believe it or not, there's other gyms in the city so that's not exactly the best customer service for a place that claims to be "the best". Give me a reason to come back and I don't want your typical B.S. automated reply on how i can contact you to discuss further.

La Hii

I went to the gym at 5:30 am this morning and it was closed. It was raining and chilly outside but other people had been waiting half an hour ago. Due to the nature of my job, I can only hit the gym at this early time but they can't even accommodate that. All in all, IRRESPONSIBLE!!!

Wendy Gough

Horrible experience...went there after getting a hip replacement...instead of having me get a proper form signed by my doctor so my personal trainer would be knowledgeable..they just took my money for membership. I told them over again about my issue...I was put on a cardio rowing machine. !! I am in a major dispute with them over all this ..cancelled membership , they lost the paperwork and yet they want me to pay. Horrible people in accounts. I do not recommend Steve Nash Fitness...now the call game after this post...not happy about the way they treat post surgery clients...just pay for a trainer who is still being accredited and all they want is my money...No concern for your health.

Ryan W

Good gym for the price. Great value friendly staff

Laurel C

WAY TOO CROWDED. Bought my pass in North Van at the beautiful gym there. The staff promised me that the Victoria one was as nice. Not true at all. There is never a time where you can just go up to a machine or free space that you want. It's always busy!! If you want to spend your entire time waiting around.. this is the gym to be. The staff are never friendly, and are always just talking to each other. As well, maybe they just haven't turned the AC on yet, but get ready to just feel like you are working out in a sauna..

Travis Biltzan

Had a five star when it opened. Gym has gone down hill.

Paris Stratton

This gym is awesome !!

Gee wiz

Good gym. Only thing I can say is that I really wish it had a reverse hyper extension machine.. it’s an absolutely amazing machine and it’s a shame they don’t have it. Also would be nice if it had at least one more flat bench as the two are very often being used and it can become annoying to constantly wait for it to open up. I think three would probably be perfect. Other than that it’s pretty nice.

BBoy G

Good staff easy layout to work out

MANVINDER SINGH

Nice gym

abdulmajeed al-waili

BE CAREFUL: do not give them your real information; I just realized that some members (that I don’t know) know where I live, and my contact information, and when I asked how did they get it, one said it was one of the front desk employees. I sent a complaint to the higher management but nothing was done. Everyday you see new people work at the front disk and they have full access to your info. You have zero privacy when you give them your info.

Levi Wallace

Charging me even after not letting me in due to my own health choices. Terrible business.

Allain Faustino

Very accommodating employee, place is always clean and equipments are always organized by the employee.

Gemma Curdie

Super friendly staff and a great environment! If you're looking for a personal trainer, I would definitely recommend Jason! He was super helpful with form and techniques, and I learned a wide variety of exercises so I feel confident doing them on my own. It is easy to tell that he enjoys his job and is eager to help!

J Z

I hope I can give a negative star to their trainers. They are acting like they own the place and they are the only ones know what to do. Just standing around, chatting with each other and judging other people everyday. Why don’t you clean up the gym when you don’t have a client? Will never recommend anyone to go there.

john smith

Try the spin class. OMG. So fun.

Charlie K

Been there for three years...Until recently I have to cancel my membership there, the male Asian staff is extremely rude ,ignorant and what makes it worse, that place has the discrimination against minority group obviously.

Tina Watson

Beautiful facility but the worst gym experience ever. I have worked out at several gyms throughout Victoria (only leaving them because I was moving out of the area). Steve Nash Fitness World at Uptown is the only gym I have voluntarily left because I couldn't stand being there. This gym is focused on making money NOT about creating a great training environment for their members. Extremely over crowded, inadequate number of lockers, staff constantly push personal training, facility is not clean (spray bottles constantly empty and bathrooms dirty), staff rarely acknowledge you, zero enforcement of general basic gym etiquette. After a year of working out there I finally gave my notice. The worker at the front desk happily filled out the paperwork to terminate my membership with zero concern about why I was leaving-not surprisingly there was no follow up from management. I would never recommend this facility to anyone.

Darrell Croucher

Great gym! Clean and good equipment, just wish there was a hack squat machine... why isnt there a hack squat machine?....and a standing calf raise machine...it would fit it doesnt take up much room, I could help you find a spot!

N Na

The gym is great and Prab, my personal trainer, is the best. She has made exercising and fitness so much fun and I have achieved great results with her and am always looking forward to our training sessions.

Julie Hjalm

The assistant manager promised a free month upon signing for a year membership. A few days later, I started seeing payment to Steve Nash Clubs on my credit card. When I talked about this to the assistant manager and then to the manager, they told me they were very sorry to not have been able to give me this free month after all. That is, after I had signed up for the year membership. Then the manager proceeded to tell me I still had 2 days to cancel my membership if this is what I wanted. When reading through my contract, that same day was the last day for me to cancel without extra fees.... Needless to say, I canceled my membership immediately and will not support a company with such awful costumer service. This is called fraud. In response to the owner's response, I have contacted member services via phone concerning the fact that even after an email I sent 3 weeks ago, I still haven't received my refund, even though I have canceled within the appropriate time, according to my contract. The person on the phone took my info and said she would take care of the reimbursement. I'm still waiting.... one week later.

John Schlisenger

Huge gym with lots of space and solid equipment. Be great if the music could be turned down. Not everyone enjoys the same type of music. Otherwise it is recommended.

Trevor Premack

Great place. Only go at the slower times. Front desk staff are pretty great, always has been clean whenever I go. Only thing is as someone who works weekends there 8am-8pm hours are awful for me personally.

Richard Steele

Management unresponsive to member concerns; equipment that doesn't work; dirty washrooms; terrible tv channels for cardio users; bad music on the pa system.

Tommy Tomlinsom

The problem with this gym is the opening time. They open at 7 am which is too late for those who work mornings. It would be great if they returned to an earlier opening time like 6 am.

Max Aksenov

In August 2019 I paid upfront for a year membership, and in March 2020 all the gyms were closed. The "new" owner did not extend as was promised my membership and did not answer my requests. Great job.

blake styan

Overall nice gym just gets abit busy sometimes

Sergey T.

Well-equipped gym.

Nick AL

Texts you randomly but then won't pick up their phone. 1/5 would not get solicited by again

Joe Kings

This is a quality gym with great equipment and lots of space for different types of workouts but one thing I have found a bit troubling is how they play CBC news constantly on almost all the TVs. Its a bit annoying always having to see stuff about C19 every corner I look while Im trying to enjoy my workout. We are constantly hammered with C19 everywhere we go. It would just be nice if we could escape that at the gym and just have sports or something light hearted on the TVs.

Moloud Mazahery

They get you to sign the agreement electronically so they don't need to give you the paper work. Just wait till you need to cancel your membership. They are a big scam

Cjg 1108

I'm pretty new to the gym life and this place and these people have made me feel very comfortable. I do think some of the machines could be in better condition and up kept a little better. Also there are a lot of people that use the free weights and there just isnt enough of the regularly used weights, you have to hunt down the ones you're looking for or ask to share with someone else. But non the less its definitely a 4 out of 5 star gym for me :)

Billy Eickholt

Equipment is outdated

Norman Helewa

My wife and I have been a member of this facility for several years. As with many, we understood the need to shutdown with CoVid-19 and we were saddened by the Bankruptcy. When the new owners, came on board, under the brand of Fitness World, I contacted them, that I am cancelling my membership, as this was the only real non-paying choice provided and that I would re-assess once a vaccine was available. After my wifes credit card was being charged in August, I contacted Steve Nash - Uptown and asked what was going on, they gave me another email to contact, after that I wrote to that email as per instructed requesting a refund and cancellation effective immediately for my wife and I. Never got a response. The September credit card bill showed that they billed us. At this point we contacted MasterCard and MasterCard put a stop payment against that merchant number. Now we look at the October bill and we see we are charged again, by Fitness World. Mastercard is now investigating further, as they were contacted to stop charging my wifes card, but this time they used a different merchant number. So Mastercard, said the only way to handle it, was to issue a new card number to my wife, we did get a refund from Mastercard, not tied to the merchant number, but tied to fraud (reason as stated by Mastercard). Let me be blunt, I always loved the location and facility, the staff were pretty good. However, as a business organisation, fitness worlds business practices are a complete turn-off and I am unwilling to do further business with them and recommend to anyone to think long and hard before giving them your financial digits.

Brando S

Appreciate your reply although it doesnt touch of the fact that no capacity numbers are measured. I would assume staff would notify this information to members upon booking. Realistically it can be closer to 30-40+min. I understand spillovers with workouts exceeding the 1hr time but when appointment times are forced to be booked, there should be a capacity limit to booking that hour. Not surprised with the recent covid outbreaks at the facility. Profits take the cake i get it.

Stephanie Sirianni

I love this gym! Great location with lots of natural light. Equipment in good condition. Staff are friendly and helpful.

Ailene Mordeno

A perfect place

Michael Trottier

Ok gym experience, if you can avoid busy times. Some annoying things: music variety designed to please everyone (and pleasing no one, especially when played too loud to enjoy my own bud music/tv); people sitting on equipment playing with cellphones; ALL of the best elliptical machines parked in one area, side-by-side. (Why not spread them around so we can access more tv screens?) Weird recent incident (echoes below story about a PT): I was on the 4-stack multi-jungle, in the middle, doing 2-armed pulls, and after my set, a personal trainer (woman, tall, glasses) comes up to me with her client and nudges a large foam cube close to where I am standing, asking if they could work in. I said (as I observed the awkwardly large/intrusive cube): "Uh, I have 1 set left." She said that was ok, that she would just work in (moving her cube closer...) I said, "Uhhhh, '1 set left' means NO... Can I make that any clearer to you!?" The arrogance of not asking, but telling me, they would work in! But don't mind me, I'm just a customer! Also, recently, I reported a member dropping large weight plates near my treadmill (twice). Not wanting to hear any more of that unnecessary racket, I reported it to the front desk. Response: "Uhhh I don't know if the manager's available, hold on..." Told the desk girl where I was, but no one came buy... Besides this, the atmosphere is fairly anonymous (I would not say unfriendly), but the general lack of acknowledgement (the one who sold me the membership NEVER ONCE once recognized me afterwards) makes it seem like a volume operation. I may be middle-aged, but I'm not that old fashioned! ;~( _______________________ Response SN response: Uh, management team? What management team?

Naks 1

Why is there is an enrollment fee of $100? So you want me to pay $100 ON TOP of paying nearly $400 a year for a membership? Is that a joke?

Danielle Dyck

Great equipment. Really busy in the evenings. Wish they opened an hour earlier.

Debbie Wong

i was going to this gym on a regualr basis in 2015 i bought personal training sessions husband was a member as well he ended up getting very ill with a rare form of blood cancer i had to cancel his membership and had to put my pt sessions on hold and when he passed away a few months later i had asked for my money back for the sessions i havent even used as it was very difficult for me to return the y would not return the money and then when i thought i try to go back was imformend by the pt i had that she could no longer be my pt i was not happy honestly its been almost two years now i have not returned they still will not return my money and i think now i am going to terminate my membership

Liam Ross

that front desk girl Ocean is pretty cool

Kate Star

I agree with the others the personal trainers here are the worst... good place to learn and watch a butt workout

Jatinder Rai

Great staff, i give his place 4 stars for customer service!

mihai slia

Awesome gym helps keeping you fit

Daniel C

Pretty decent for someone interested in a well stocked gym with a variety of equipment and spaces. I get that they're kinda pricey, but it's worth it for what you get in return.

Taylor Morrison

Endless rows of machines, few racks and benches. Good for a broke college kid or a gym newbie, but not for anyone experienced and/or serious about training. Good luck finding any equipment to use during summer months, the density of people rivals night clubs. But it is only $20 a month - so you get what you pay for

Brandon Reggie

It has been the law for the past month that people make appointments to go to gyms, and this gym has not complied. I made a reservation when they initially stated that it was available, and when I came, I was told by their front desk personnel that the reservation system was just for show and that they weren't actually utilising it, so there was no need to bother. I've been going to the gym twice a week for the past month, standing in line when necessary to get in if they were full. Because I hadn't made a reservation, I was turned away today after waiting in line for nearly 35 minutes. If you're going to enforce the regulations, which you should, don't do so at random and waste my time.

Rhianon Morrison

Many things are good about this gym. Lots of equipment, friendly front desk staff, relatively clean equipment (can't comment on showered because I've never showered there), price is decent. The only main complaint is that the trainders are quite rude and inconsiderate of others who were working out first. I understand you have a client booked, but I also pay for a membership and am working out. This usually wouldn't be an issue, except that space is so limited because to many memberships are sold.

A

Very happy with this gym facility. Friendly staff, wide range of equipment, good atmosphere. Only problem is the change room which smells like **** but what can you do? It's a gym.

Roscoe McLean

Great value and a good, upmarket experience overall

colin maju

The staff never helped me with my complaint. Manager is also just as useless. If you want a safe gym through covid would recommend a different gym. COMPLETE UNSAFE or SANITARY. BC Health really should investigate this place.

Ralph Rivarra

The gym is a great deal,with great equipment but its so infested with personal trainers with giant heads hogging and hording equipment and pushing personal training similar to a timeshare salesperson in Mexico

Jackie Forrest

Refuse to refund me for personal training sessions that I didn't use. Now trainer is out their cut as well. Just disgusting. Also not the cleanest, equipment is frequently broken and it's a ridiculous layout. Staff was always wonderful though! It's the people behind they keyboard who are absurd.

Corrie White

The gym is a good facility overall but Cam the front desk lady who works mornings usually, was absolutely fantastic to deal with! I forgot my headphones one day and she went above and beyond to help me, and she really didn't have to.

chicacikita

Not professional, poor quality and not enough space for parking. They don't have the spray bottles to wipe equipment like Gold's.

Nishi Mohan

I have been a member of steve nash for like more than 6 months now and quite disappointed on 1 thing. surprisingly, I have NEVER been able to check my weight at the gym.. so this is wat happens everytime:: Firstly there is NO digital machine to check the weight in the entire gym!!!! Secondly, the one digital machine that is there can only be used by taking an appointment of a specialist!! And the other one is soooo outdated one that it never gives u ur accurate weight..it was soo inaccurate that it showed 10 to 11 kgs less than my actual weight that i know.. it was my 4th attempt on checking my weight by myself without anyone's appointment So, here is my Question: 1. Wat is the point of doing gym when i cannot even check and note my weight n progress by myself?? 2. WHY should i have to book an appointment specially everytime just to check my weight at the end of my workout??? Highly disappointed!!!

Josh Jacoby

Great equipment, fairly spacious, great staff as well.

Travis Ryan

Anytime after 9pm the facility was nice and quiet. Perfect for those who work later in the day. There was a customer service issue but it was resolved.

Daphne Kalfon

Overall for me it's a good place to work out. Avoid the pushy salespeople who try to get you to buy personal training packages. There is also no weight machine etiquette so I tend not to use them. I really like the classes and GT12 small group training. They also have childminding which is a huge plus.

Rob M.

my review if for others like me that want to pay for quality equipment and courteous staff, rather than something for everyone :D its an ok gym, good selection of free weights, plates are always hard to find as they are randomly ordered and no one puts them back in the right places... lots of peeps looking around for a pair of 5 or 10 lbs plates cause they are few and spread all over xD manager seems receptive to requests, but it feels like its rapidly changing into a pay for a work out buddy experience (personal trainers), so lots of trainers taking up space teaching peeps how to sweat =p for the price i pay, about $25 a month after taxes, it suits my needs but if i had to pay more than that, i would look somewhere else also, much like pretty girls get stared at by old creeps this place is full of oldies who get nervous seeing someone grunt and exercise hard, fair warning for anyone who that may upset :) UPDATE: just cancelled my membership, last few days have been way too busy no matter when i go :( and what did i see today of course? more personal "trainers" getting even more peeps to join, even though management must know he is spreading it too thin it's only going to get worse for doods like me, so i would advise anyone looking for a good workout to look elsewhere

Chris Bonner

Update On March 14th: I really appreciate the response from the owner. It has been two weeks. One of the morning staff during the week has turned down the music. Much appreciated! But I there is second morning person who still has the music turned up. It would be greatly appreciated if you would pass along the message again about turning the music down in the mornings. Thanks again! _____________________________ This is a great gym facility with modern equipment and you really can’t beat the cost. The music in the mornings is a problem. I work out when the gym opens at 6am. The music is cranked so loud it is difficult to think. It would be great for the morning crowd if you they would turn the music down substantially or turn it off. 90% of people are wearing ear buds anyway. It is very annoying. Also everyone has their own music tastes. Thanks.

Ruby Baidwan

Terrible experience, stay away it's a scam.

Roop Toor

Customer service is not good. There are so many hidden charges that nobody will tell you before, but you will get charged for every 3 months. And not the single person there will help you, not even that there statements don't even match. Won't recommend to anyone, there are plenty other options to choose from.

Chelsea Barkman

Friendly staff and clean facility

Kevin Murphy

The price and location are great but I'd probably go somewhere else if there was another good size gym in Saanich even if it meant paying a bit more the members are mostly nice but the trainers can be quite rude wanting to barge in on your workout. Can be busy but that should be expected for such good deals on fees. What I don't like is low frills like dirty bathrooms and showers without soap. What kind of gym doesn't have soap in their showers! Really excellent selection of weights and machines though.

Joleen Intwert

The friendliest gym I have ever been to! It can be pretty busy between 5 and 7 pm but the facility is massive and has everything you would need or want!

Thomas Smith

All you'd have to do is take one look at me and you would know I've never been here.Geez.

Monica Amos

Amazing facility, staff is helpful and always greeting with a warm welcome. Their personal training is suited for all levels with supportive trainers that motivate you to achieve any goals you have. Specifically Natalie is an amazing trainer and I definitely recommend getting your first free session with her!

Jim Le

shady company and terrible gym. If you want to see desperate people try to make money but taking advantage of people talk to the staff or head office.

Kayanne Bradford

Good if you need a gym. However the equipment does not get fixed, I reported 3 stationary bikes that needed fixing months later still nothing. Fixed one of them on my own because I was tired of it. Also there is one trainer who is ALWAYS MASKLESS when working hands on with clients in the pt room. 5 times in the lats two weeks I have come in and he is maskless and doing hands on therapies with clients. The clients are wearing masks but for some reason he is exempt?!

Tatum Berg

Keep charging my card on file even though I have received confirmation four times that my membership has been canceled.

Mark W

Absolute joke . Trainers think they own the place . One asked to work in with me on the equipment with a client (I was pushing the prowler sled) to be curtious of course I agreed. Apparently working in means setting up a whole circuit of sled push, battle ropes, side steps, wall ball throws , and fast feet down the turf.. that left me standing and waiting 5 minutes before I could push the sled again . That's a far cry from working in! Gyms decent, front end staff are great but the younger trainers are ridiculous. It's been like this since the uptown location opened

Leah Nelson

I have been trying to cancel my membership since the beginning of October. The first time I called to cancel, they told me I had to come in person to cancel the membership. So I did, and it went smoothly. I paid whatever I owed and they said that was it, I wouldn’t have to do anything else, my membership was cancelled. Then I started getting overdue statements. So I called again, and they told me they couldn’t help me over the phone, but that I had to come in person again. I go in again and explain, they apologize and say that I actually missed a payment and had to make one more (even though last time they said that I had paid everything I owed). I paid it and confirmed with them that I paid everything I owed and that I would no longer be contacted. They said they would remove me from their list and that my membership was for sure cancelled this time. Yet, I still continue to get emails and texts every week saying that I am behind on my payments and that I owe them $200... It is extremely frustrating!

James Clapp

Great gym - clean, large and new with multiple areas. Also, their yoga instructors are excellent. Hopefully they will increase the frequency of these yoga classes.

Peter Su

[BEWARE] You will get a charge of 62.99 CAD for Gym Contribution Fee on the contract, after 3 months, when you go for the 1 year membership. They don't tell you anything about it when you sign up. In general, the gym is nice but the service is absolutely unacceptable.

jeff seid

Gym is good and great value. Has everything I need and the area is convenient with whole foods / walmart in the vicinity. Gets busy in the later hours and I wish it opened a little earlier (5 or 6), but other than that I have no complaints.

Jason Gillespie

Great club.

Norm Shokal

Costly

Kyle Clark

This gym is merely OK. It does the job, and the price is very reasonable, but there are some significant negatives that really hamper the experience for me. First and foremost is the general level of crowding. I get the feeling that this gym is all about signing up as many people as possible with little care for how it effects existing members. There are simply not enough stations to accommodate the volume of people. This plays directly into a general lack of equipment. I can't count how many times I've gone to use a bench for barbell bench only to find that there are no bars to be found as someone has taken them away to use for deadlifts or some other exercise. Similarly, I've often gone to use the cable row station only to find that the handles have been removed and taken away to somewhere unknown. And you can forget finding a spare close grip handle to use on the pulldown station. There are also never enough spare plates for the hammer strength stations, forcing me to waste time touring around the gym in search of plates. Additionally, the staff never spends any time organizing the plates, so there is no consistency as to where you will find them on any given day. The gym is also lacking in essential stations. There are very few power racks, and very limited space to for deadlifts. This makes a regimen centred around the big 3 lifts very difficult to achieve in a reasonable time frame. The gym is very machine-centric overall. My other major gripe is that there are no reusable cleaning towels to wipe stations down, only paper towels which is incredibly wasteful. I don't even want to wipe down equipment after I use it because I don't support the wanton waste of paper products. Get some washable towels with antimicrobial spray! All that said, the gym is still clean, the equipment is new and well maintained, and the price is right. I continue to use this gym, but I feel like it could be much better with a little bit of thought and input from the owner / manager.

Lorraine Amberson

I went to the gym on a trail and the very first thing I did was free weights to warm up. These two snarky young girls to my side were 100% laughing and making comments at me. As I went about my time it just seems like a very judgemental gym all around. People are there to compare, not better themselves. Is a little too busy for my taste too. Will not be back. I don't need that.

Matthew Quizon

Horrible staff

adam otway

The place is garbage

Evan Harley

I have been going to this gym for over a year. The facility is pretty great. There is equipment for most sorts of training. It is rather busy around 5:00pm but the rest of the time is much less so. The trainers are friendly and not too pushy. I genuinely enjoy working out here.

HW Y

Everyone has different motivations to go to the gym, I go because of group fitness, but they always cancelled all the classes I like on every long weekend!! Not everyone goes away on holidays, maybe that's the only time they can come to the classes! I went to the management to ask for the reason why they always cancelled all the classes, she tried to tell me there are not enough members or instructors to do it, (which was a total lie, I knew the instructors, they would love to teach the class, but they just get a notice to cancel!!) there is nothing she can do, and then she tells me I should try other things!! Terrible customer service, very argumentative and not helpful! You should at least try to mention to the head office or just simply collect my complaint and see if there are enough members address the same issue, so you can do something about it!! Will not recommend anyone to join the membership!!!

Andrew Pasquill

Clean and varied equipment to cover whatever kind of workout you're looking for, nice environment overall.

Andrew K

DO NOT JOIN THIS GYM! I was a member for many years and thankfully canceled. The Manager Andrew is as soft as butter and the Fitness Manager Logan is Creepy! Logan walks around the gym like she owns the place, never smiles, and puts an unbelievable amount of pressure on you to buy personal training and supplements. She also looks like a dude and acts like one! I have expressed many times my frustration to Andrew and his staff about the broken equipment that takes FOREVER to fix and the amount of people taking videos and selfies and nothing EVER gets done. They also massage people on tables as soon as you walk into the gym which is also very awkward. They gym is unbelievably busy, the locker rooms are very small and congested and they just keep pumping new members in. I have trained at many, many gyms all over the world as I travel for work and this is Top #2 of the WORST gyms I have ever attended. If I was the owner I would fire the entire management staff. If you do a tour of the gym be prepared to sit at a computer afterwords with pressure to join and then creepy Logan gets called in to put even more pressure on you to join and also buy EXTREMELY OVERPRICED personal training. DON'T WASTE YOUR TIME! Join elsewhere. YOUR WELCOME in advance.

Isaiah Galante

Great gym, employees are always helpful. Could use more squat racks

May Rashidi

I had many terrible experiences. First, I paid for a personal trainer, didnt like it besides, I had some health issues and I sent them proofs, asked for a refund, and they'd never refunded me. The maneger told me that this is like when you pay for a service, we cant refund your$. At the time of the payment, no one told me it is non-refundable, they owe me about $900. Last time I talked to the manager, as he wanted to get rid of me, he said he will look into it and will send me an email the following week, I received nothing and its been about 9 months since his promise. They are a rip off, dont fall for them. Second, I was training onetime on the floor(mat), so not using any equipments, a personal trainer came and asked me if they can use the exact spot I was using bacause "She wants to use the free wall for some training", excuse me!!!! Are you serious!!!! This was very recent, less than few months ago.. Third, if you want to weigh yourself on the machiene that shows your body fat etc. you would have to hire a personal trainer $80 per hour. So for a simple thing, book appointment, hire a trainer... Whattttt???? Also, staff members are not friendly at all, everytime I ask for my invoices, it looks like I am asking for something extra ordinary... please give me my receipts and let me go... I feel like they want to get rid of me at the front unless they have something to sell, then they will spend hours to get to my credit card. I will rate them 0 for their poor customer service. Terrible experiences!!

Dave Lawson

Friendly staff, patrons, and trainers, excellent equipment that always seems to be maintained and fixed in a timely manner, and affordable. Lots of space and equipment too. I often go during peak time and never get stuck without the machines or weights that I need to get my full workout in. The app is also great with its point system and accountability notifications (optional).

Terry Miller

I have been a member of a large number of fitness facilities for over 2 decades in Western Canada and I can honestly say I am very impressed with Steve Nash - Victoria. I think the staff and facility are simply outstanding. The only issue I have is the music. I find it difficult to get motivated every morning listening to love music and rap. I know you're trying to please everyone but could you throw in the odd AC/DC song to pump me up?

Harrison Kuromi

I love Joey blew ❤️

Huynh MINH AN

Customer service has no common sense. When I made a reservation, I came on time and still needed to wait for a long line. When I did walk-in the guy at the desk told me I need to make a reservation and refused to let me in. I am living with schedules, so if make a reservation but you still need to wait even you are on time, what is it for then? Seriously thinking about canceling the membership here.

Alex Ver

Use to be one of my favorite gyms in town. They now have changed many of their policies to which has brought down customer service and quality of the facility.

Nicole Pizarro

This gym has been such a great experience. Awesome, responsive and energetic staff. The equipment is in great shape and covid protocols are in place. The best part of the whole thing has been working with Colin as a personal trainer. He really understands body mechanics, movement and will work with you towards your goals! I would recommend him in a second for anyone looking for a quality trainer. I am getting stronger already and in a way that will have long term impact. Thanks guys! You rock

Phillions

Clean, tidy and loaded with equipment. There is always a trainer near by who will offer some friendly advice. Gets busy at times but that's with all gyms.