You have all the feddbacks of real people like you who know the products and services of LA Fitness (Gym) in the territory of Edmonton (Canada).
At the present the business has a rating of 3.9 stars over 5 and this score is based on 127 reviews.
You may have noticed that its rating is good, and it is founded on a very high number of feddbacks, so we may say that the score is quite reliable. If many people have bothered to rate when they've done well, is that it works.
As you know, we do not usually bother to set reviews when these are correct and we usually do it only if we have had a problem or issue...
This Gym is included in the category of Gym.
Steam room
This is the 3rd or 4th gym membership that I have ever purchased for myself. I have tried the YMCA, City of Edmonton Rec Centres, World Health, Arashi-Do fitness... But what attracted me to LA Fitness was a mention on a Facebook mommy group that there was childcare. Reliable and affordable childcare. Well staffed and attentive, caring childcare. "Welp!!! Goodbye, postpartum depression excuses!!!" ???? Once I set foot in the gym, manager Jordan did the tour, opened up about his own injuries and progress and goals to humanize himself to me, set me up with a plan that made me feel great and definitely not ripped off, and made his whole staff super available to me. I've felt nothing but family vibes from this gym. I can talk to them about anything. I can bring up concerns at all times, offer and receive compliments, give hugs, joke with my personal trainer (Ben is awesome, btw), see results, feel welcome by everyone in the gym - staff AND patrons. There is such a wide variety of ages and body types in here. There is NO judgement. This place has been my daily sanctuary for the 4 months I've been here. Highly recommended.
Took a literal calendar year to replace the bottle filing water fountain that broke every. Single. Day. Everyone leaves plates on every piece of equipment and someone breaks the glass door for the basket ball court every other week.
good place
Love the gym but hot tub is closed i need it..please open it
Best gym in the world
VERY NICE POLITE PEOPLE AT MY TIME HERE AS WELL CLEAN
Would give 0 stars if that was an option. Worked out here for about a year feeling I was able to get a good sense and feel for this gym. No one, I repeat no one cleans the machines after they use them. That place is litterally crawling with bacteria. I got a fungal infection which my doctor said was most likely from the gym. My family complained TWICE and the managers seemed really uninterested. We told them they should set up more cleaning stations and maybe switch over to the disposable sanitary wipes. All of my friends and family no longer work out here for the lack of commitment to sanitation. If you dont mind using greasy sweat covered machines then this nasty place is the juice monkey filled gym for you.
(Translated) This place is very dumb. He always enjoys the experience of hoisting yunyun mash, iktulim dulty munyurum, and even cheongso. The manners of the Gulst are also great. It's a big towel, and I'm using a towel to squeeze the cucumber in a towel. (Original) 이곳은 쵸큠 먄히 듀렵씁늬따. 언제나 땸예 쩢윤 머씐과 익쓔투림 덜티 쌰위룸, 또뒈체 청쏘를 해도 떠러윤 경험을 썬샤햠니다. 궤스트의 매너도 뚕입니댜. 빅탸월로 그듈의 긴그굣을 쑥쑥 타월로 오이 닦트시 땩꼬 싸위룸 뱌댝에 내팽걔치꼬 깞니댜.아마 긋 타월을 뚀 싸용햐찌 않쿄 뚀 요지도 않읈 쌩깤인갸 뽒니다.
Why go to LA Fitness rather than other gyms? Other than great & helpful staff like Tahir, I can tell you my process for choosing it years ago: 1) I looked at all the options for a place with enough machines to work out on...and this place fits that need. Sure, you still sometimes have to wait on something, but there are OTHER options if your machine is being used by someone doing set 1 out of 10. 2) The ability to go to other clubs in the chain. If you're working in Scarborough, Toronto, Brampton or Mississauga on a particular day, it's nice to have the option to get in a quick workout at lunch. 3) Track: nice to sometimes walk/run on the track for something different. 4) Enough cardio machines. 5) Store to buy shakes, etc. (I hope it comes back soon) Price: sure, it's a bit more than some places, but weigh the pros & cons of what you need & what each club offers you.
Great place to workout. Very clean.
Good place to workout
Awesome gym with helpful and supportive staff. Convenient hours and there’s always someone going around and cleaning which is really cool as well. I hired Vince as a trainer and he is a beast! He’s always supportive, motivating and wants me to come back when I don’t come see him. He works with your schedule really easily and an all around awesome dude. Jon and Jordan were the 2 people who signed me up and they were very friendly and always happy to see you when you walk in. 10/10, would continue to go there
I find this location small and not with all the equipment I'm use to with LA FITNESS.
Best place ever
Worst worst gym in Toronto, don't bother to try if you are foreigner.
We joined last year, before the gym had evened their doors. Paolo (the facility manager) kept us updated with the progress of the gym opening- and organized for us to have a tour just prior to opening. Since they opened their doors we have been almost every day. The equipment in the facility is state of the art. Paolo and his team are excellent and responsive with customer service. The team of trainers at the Gym under the direction of Keen and Josh have made the gym a welcoming place for newbies like us, and I have been working with a personal trainer, Anna: who is attentive and knowledgable challenging me physically and mentally to achieve my personal goals. Couldn’t be happier.
Good place to exercise but they make you commit for a whole year.
When ever I have an issue, I go straight to Calaretta Rumph the general manager and she gets it resolved. Professional, focused, and super friendly. The new person -Alexa - is fun!
Love this location very clean also very nice people to workout with
terrible experience, very rude and inexperienced employees. I'm considering canceling my membership
Sauna, pool, Basketball and Energy Bar I live in Snyder w/no car takes only two buses for me to here. The closet one is near Union Rd. by the mall but that one has no Sauna or energy bar. It all comes down to preferences. What do you prefer to have at the gym that will get you out of bed in the morning
I have been at this gym for almost three years , and now Moved from that area so I decided to cancel my membership . After calling them to cancel it the staff said will leave a note in your account so the manger will get back to you for the cancellation and I forgot about it so a month later a had a charge for 33$+33$ and 36$ yearly fees so I called to see what is going on and end up with manager saying we only can process on month refund and you will lose 69$ . How come if I requested the cancellation about three months ago . So my advice to you guys if there is no other gym close to you and you have to go la fitness do not sign a contract and just pay monthly payments .
The pool and the sauna are the best!
The free parking only 2 hours which is not enough. Just to find a parking takes 10-15 minutes plus elevator 5 ,shower 15 , dress up 10 . 3 hours of free parking would be great.
Best looking LA in the GTA however only downfall is no sauna or whirlpool saddly
Lots of heavy stuff to lift and then put back down.
Great equipment, helpful and friendly staff!
Check rates online first, don't be dumb like me and walk in to sign up. they'll charge you more! Checked online after signing up and they were waiving initiation fee, I got charged one in person.
This location was a great gym! Although it does tend to get busy during peak hours, most equipment was readily available. The group classes are great and the room can be used whenever a class isn't on. The best part of the gym was the staff, which were always helpful and friendly. I needed to cancel my membership as I am moving countries, and initially it was a bit challenging as I was told I needed to cancel when the manager was there. Unfortunately I was not able to make it in before the 10 days required notice. The manager was really helpful and understood my situation and backdated the cancellation so that I was not charged another month. Good gym, inexpensive, and good service.
Nice and clean. Good amount of equipment. Staff is friendly. Diverse group of members working out can be a little busy at peak times but that’s too be expected. Good parking and amenities near by. My favorite LA fitness location.
Korey and Chantel were awesome in showing me around the gym space. They were so incredibly welcoming, real, and genuine. If you're looking for a place to not only workout, but also find connection, ask for Korey and Chantel.
Decent price but equipment is very outdated especially cardio bikes. Customer service is good
Love my gym
S/o to Charlie really cool dude easy to talk to
the staff are really nice in helping our inquiries, specially Momo, he really helped us all through out, he was very helpful and reliable.
possible the worst customer service I've ever dealt with. the staff there only cares about your money and every possible way they can make a dollar off you. the company itself doesn't care about their customers. I had plenty of complaints and sent a few emails and had not gotten a response to one. the gym itself is alright, nothing special. I heard that the south side and west side ones are much cleaner and bigger. hopefully their staff knows how to do their jobs because the staff here definitely doesnt.
I've been to this location of LA Fitness several times, and I've never had a bad experience. Granted, I would always come in the middle of the day during my lunch break when the gym was pretty empty, but I've always left after a good workout. Located on busy Imperial Highway, this gym is not hard to miss. I don't feel like it would ever get as busy as some of the other locations just because there's a good number of other LA Fitnesses located nearby as well. Workers are quite friendly, and they never have pushed regarding having me sign up with a personal trainer or renewing my membership (which is really nice). The overall layout is pretty similar to the newer LA Fitnesses, although the machines seem to be a bit older. The upper level of the gym holds all the cardio machines in a big "U" formation that overlooks the weights in the middle of the first floor. There's a basketball court, racquetball courts, a group exercise room, and even a pool. Cons: -no individual televisions on the cardio machines -smaller lockers -bathroom/locker room a bit old -weight machines are outdated Pros: -lots of good amenities like racquetball court, basketball court -the cardio machines have individual fans -steam rooms in the locker room Hopefully they can remodel and update some of their older equipment, but for the times I've gone - the gym has been pretty empty and I was able to get in, do my workout, and leave.
Poorly kept hot tub broken 3 months rumors of closing.
Really nice gym with friendly staff. The facility itself is really nice and clean which is a huge plus. There are lots of different equipment to choose from for a good workout. Recommend checking it out if you haven’t yet!
This my second time here for a drop-in and it cost $15 about the same price as paid last year. Most of the equipment still look new but I don't see any new equipment or maybe didn't notice anything new from the last time that I was here. Overall it's a good gym they have a basketball court, squash and a small pool to do some laps. It's like going to my old Robwrt Lee YMCA gym in downtown Vancouver.
Joshua was a great help getting us all set up with memberships and giving us a tour of the gym. Excited to get started at LA Fitness.
Carries all the necessary equipment for a full workout full-size jacuzzi and a full size pool.
Great staff! The employees are super friendly knowledgeable people who want to help you reach every fitness goal. The gym is clean organized and covers all the basses. Great for whatever style of workout you're looking for.
I like this gym. I like all the amenities it offers as I have physical limitations and can only do so much, only a couple times a week. Because of this, I love the option of the pool. There is one particular woman who works the front desk that seems like she is miserable to be there sometimes, but she is not down right rude or anything, just not overly friendly. All in all, no real complaints here.
This is the best LA Fitness I've been to, I am on the heavier side and i always get rude looks and the trainers are little more harsh if was to go elsewhere but the trainers and staff here is super friendly and supportive
I like the apin classes.
Has what you need to work out, but definitely isn't one of the newer large-format fitness centres. No squash courts, no pool, not even carpet to dampen sound.
LOVE this gym!
We had visited several gyms throughout the day looking at facilities and inquiring about membership packages and rates. Simon greeted us the minute we walked in the door at LA Fitness and very enthusiastically gave us a tour of the entire facility describing everything that they had available. We did end up getting our gym membership there because of the exceptional prices that Simon was able to offer us. When you go to LA fitness on 186 street in the west end, make sure you ask for Simon if you want to get a great deal.
Gym in Yorba Linda outdated, old TVs, needs update bad
Customer service at this gym is absolutely horrid. I went in to sign up for a 2 weeks trial, and the receptionist (blonde white guy) was distracted by his phone and was very rude. I will be contacting head office to complain about his. The hours at this gym are also very bad. I'll be going to goodlife.
Still has the new feel to it. It can get busy on Monday nights. Modern equipment. Showers are ok. Sauna needs more heat
The gym has a good variety of classes and equipment very helpful staff and is always clean, the child minding isn’t even worth $10/month though. They use the loop hole of being a “child minding” centre so that they can completely avoid proper ratios often leaving an unsafe environment for children.
Big gym, very very clean, and really affordable. People are respectful, I never feel judged. Got an amazing offer to start my membership, and been motivated to keep going ever since. Many easy to access amenities as well. Thank you so much Momo!
Gyming and swimming and a Sunday morning run ????
It is not very expensive and they have good equipment, but the men's room is kind of abandoned. Showers head are in a position that to wash the hair, the member has to put the nose against the wall. A couple of showers are broken, so the member has to wait during the busy hours to take a shower PLUS, it has a hot tub that is deactivated since I started there and I don't believe they are planning to fix. Ah! You will need a FM radio to watch the channel... Seriously.
Avoid. Some staffs are not friendly. they are lying to people.
Great gym and great staff. All equipment is new and working. Never too busy.
Momo was very helpful with getting started and the gym itself is very clean and well equipped.
During covid 19 when gym was closed they still charged for membership, to apologize they offered 2 months free. But the catch, two months free once you cancel! So once you found a new gym better suited for you, or once you stop going because why else would you cancel. What a joke! I am absolutely disgusted by their treatment to their clients during a global pandemic. Do not recommend at all!
Great staff and facilities . I just wish members would treat club better . No one should expect others to clean up after them . Plus members who cause vandalism should should be ratted out because their mentally challenged actions affect all members .
This location definately has better facilities compared to other LA's.
Spacious, almost have every machine in sufficient numbers.
The best LA Fitness I have ever been to in Canada!! 10/10 on the cleanliness and facility. Please ask for Mo-mo when you come to sign up or for any questions/inquiries. He is the best to deal with. Very patient, outstanding customer service and has the answer to every question. In addition, the location is top notch… Yonge and Sheppard are you kidding me. Central to everywhere. Please ask again for Mo-mo I can’t stress enough he is the best! Thanks
The place is comfortable
Great equipment selection, cleanliness, pool and assortment of cardio machines make this a real competitor to LifeTime. In fact, if say they're better. Join!
Friendly front desk staff & overall clean gym.
Equipments alright, but the guest pass is BS and the staff, aside from the lady at the front, aren't very friendly.
Overall, I have had a good experience here so far. I wish the gym was open a little longer on the weekend but that isn't so bad. There is a lot of equipment and plenty of free weights and racks. The gym has a steam room, sauna, pool, hot tub, racquetball, and tons of cardio equipment (no track though). Management wasn't too pushy, they tried to get my friend and I into a personal training routine but since I used to lift before, I told the guy I would be directing the lifting. The trainer gave us a free set and said to let him know if we plateau or need anything. The only gripe I have with the place is that there seems to be no towel service. I sweat like crazy when I work out so I need to wipe equipment when I'm done so the next person doesn't get soaked. It's not that bad though, I just bring a bottle of cleaner and a hand towel with me to the gym. Problem solved.
Class was good but air conditioning was not working
Very bad service. Dirty pool. First saying no cancelation fees, because I canceled punctual but then charged me the fees, also charged me other fees what's not in the contract. That's why this bad review.
Good health club for your fees. Nice selection of equipment. Management does not listen to concerns of members like not taking action with members using the hot tub in their underwear.
Great staff; personable and professional. Good gym. Never feels crowded. Lots of equipment and hardly any wait
The very best fitness facility in Niagara Falls headed by this areas Top rated instructor Jon McNeil!
The trainers are all super friendly (shout out to Kevin especially) who make coming out to work out fun. Jordan and Kevin have helped me begin my personal training and fitness journey and I was nervous at first, but after a couple visits I knew it felt right. All the staff are always helpful when I visit, I wish there wasn’t children in the change rooms filling it up completely but other then that no complaints. Also, the chocolate heaven from Moos is tasty
CLARETTA WAS EXTREMELY HELPFUL AND PROVIDED A FAMILY ATMOSPHERE. Will definitely recommend the Elmwood gym to everyone!
LA Fitness is by far the best gym in Niagara. The price, facilities, staff are second to none. Jordan’s super professional, personable and helpful in all aspects and I would recommend him and this gym to anyone.
Don't have free WiFi
Good amenities and classes. Been going to this gym for over a year now!
Fell slight ly below expectations but it was still a nice gym.
Vast number of equipment, spa, basketball court,swimming pool, good bathing areas...
Has everything. Swimming to. Good size pool.
Great staff, great facility. Awesome sauna.
Amazing gym, great people, clean place
My complaint is about how LA Fitness west Edmonton is inconsistent in following the mask law. There is a cleaner who never uses his mask properly. He consistently walks around with it on his chin and mouth but not on his nose. I asked him about this and he said, “ I just forget” I told him that I would be writing a complaint. He then pulled the mask over his nose but right away went back to not using the mask properly. Next up I suppose is AHS but why doesn’t LA Fitness deal with this employee. Further to this complaint he is not cleaning properly.
Tahir hooked me up with everything I needed from the second I walked into the gym. He was really friendly, introduced me to people at the gym, helped me figure out all the membership details very simply, and was always there to encourage me and give me advice during workouts (even outside of training sessions). Would highly recommend this gym and working with Tahir!
I cannot accept other gyms after staying with LA for more than 3 years. The good selection of machines, clean & tidy environment, spacious rooms…… I’ve visited more than 10 clubs of LA from different cities in Canada or cross the boarder to the US ones. All my LA experience was great!
I only use the pool and it needs an update. Women's restrooms are outdated and I felt kinda grossed out with all due respect
Killer gym strongly recommend checking it out
Vaccine document presented today. Love the women's gym room.
Good 1
dedlifs
Good clean gym. Just hate the parking. Buzzing each time to get the attendant to let you out is annoying. If you go early mornings they sometimes don't even answer and you are left sitting at the gate waiting for 5 min
No air conditioning in the main workout area. Can't workout at all. Even bike class room smells really bad, can't breath in there! You guys gotta turn it on otherwise you lose clients!!! Edit(1/4/17): Forgot my Bluetooth speaker up at the window in the basketball court. Came back after half an hour, thought I find it there. Guess what, it disappeared. Not even today it's not in "lost and found" box in the front. I asked basically everyday, nothing. I'm sure none of the players would take it as we know each other, my guess is one of the janitors who put it the bag and brought it home of course. It's a $250 Bluetooth speaker!!! You guys should have surveillance cameras in the main area as well as in the courts. What if I lost my wallet or phone there? It's common sense to drop off in the front something that doesn't belong to you NOT TO STEAL IT!
Join for a week now and really like this gym. Nice and clean.
Nice gym, new build, lots of space and equipment, friendly staff.
Facilities are clean and there's a lot of room and plenty of equipment. Nice changing rooms and pool. Classes are average, the instructors seem to be hit or miss. The staff can be very pushy and, other than signing me up for the initial membership, were not very helpful.
Hard work BIG GAINZ check me out ????✌️????
Covid Protocols are not being followed at this facility. Masking for staff is just not a thing. Customers not even making an attempt to social distance, clean up after themselves and masks are not work when entering and exiting the gym as well as in the change rooms. the place is VERY dirty. i attempted to go back after restrictions were lightened but i was literally grossed out. CANCELLED MY MEMBERSHIP as i do not feel safe here.
Always have room on equipment - even in busy times. Nice pool - hot tub could be hotter :)
. Very impolite workers at the front desk.
Friendly environment, employees are nice, members are respectful, they have a good variety of equipment. Nice location with free parking.
Always pretty clean and love the shakes from the juice bar up front! Pool and basketball court are a big plus too!
Great place to exercise and swim.
Well worth the drive even though the Whitby location is much closer to my residence. They have enough squat racks to prevent a line-up forming, and its much more spacious than any other facility I have attended. Inside temperature is more conducive to cardio exercises, and I personally don't get fatigued as quickly as the Whitby location. Conditioning room has kick-boxing bags and walking/jogging track for warming-up or shaking off the lactic acid build-up.
The Parking Lot makes no sense, why do i need to pay for parking if I’m paying for a gym membership
Great training facilities, i love the weight area, it is quite large and has various weights, and quite a bunch of amazing personnel, would definitely recommend it
I like the 25m pool
Gym is decent however this chain is really pushy and the GM is relentless regarding gym memberships / personal training / day passes etc.
If you're a foreigner in NA, CLOSE YOUR MEMBERSHIP before leaving, even if they assure you that you'll have coverage in your country through their partners, that's not true, at least not in my case (with a list of partners that they provided). Moreover, after leaving NA, they really make sure you can't close your account anymore. Their website is never up, they never answer the phone, but they will keep billing you monthly, of course. Awful business model, that's not how you treat your customers.
Clean and quiet place. Worth the money you pay.
I've been going to this gym for a few years now and I adore the staff. If it wasn't for the staff, I don't think I would have stayed at this gym for as long as I have. I adore Charity. She is always so welcoming and willing to listen to any concerns you may have. All in all, this gym is blah but the staff make it worth going to.
Best gym in the area by far, great trainers and staff!!
I have never been treated better at a gym before. I have been to multiple places, and honestly LA Fitness is the cream of the crop. For $30 a month, it’s like you’re going in for a $1 everyday. It’s a very clean place with a plethora of equipment that enables everyone and anyone to get a good workout in. Manny is the manager and is a great individual who oversees the place; all my problems have been depart and covered by him. Whether it be getting assistance for an injury, having a great conversation or just looking for a place to zone in, Manny and the team provide the atmosphere to accomplish it all! Thank you for being such a great team :)
Gym is not bad, crowd seems very typical compared to any large gym. Sauna is great and the pool is a plus. The reason that I am giving this place a 3 star rating is for the fact that I have mentioned to the front desk twice already that there are little bugs in the men’s showers. Two weeks have passed and nothing has changed. This could turn into an infestations if it is not taken care of soon. Otherwise this place is good.
pro:It's very new except below con: No sauna and massage chairs No validate parking ticket machine, you need to press button to call for leave No one check if people take shower before go to the pool. The Pool smells really bad after open in 2 weeks! No safety guards HIT class is still in prepare No clock on the wall in changing room and swimming pool Vending mahine is still empty Basketball room is still smell of paint and please use indoor basketball with more air pump. not a 24hrs gym
Well they just have to work on their hours.
I asked for a trial, they tried to force me to sign up instead! Disgusting customer service!
Great place for work out
Very nice place
A clean fancy looking facility, but it's full of dude looking like they're on steroids and women just there 2 meet men. It's got your typical box gym feel. There are a lot better gyms in the area that offer better equipment and a better atmosphere
Terrible customer service. I cancelled my membership 2 years ago and got a charge today which they refused to cancel. The will keep your credit information and try to lay fraudulent charges. Beware.
Big gym with pool basketball court and high end equipment
I'm visiting town for the weekend and I was desperate to find a nice place where I could just get to work. This facility is organuzed, nest and clean. Even though I wasn't familiar with the location never at any point had an issue finding proper equipment for my workout. They have a smoothie and rice bowl facility which was great also! I was paying a day pass since I dont live in Edmonton and Kyle amazing guy tried to enroll me into the gym. Unfortunately we don't have a location like this where I live otherwise I would have signed up. Thank you guys for opening your doors so I could get my workout done!
Absolutely hated this gym! The head of the personal trainers was so unprofessional and difficult to deal with. My personal trainer quit 3 months into my training sessions and no one ever contacted me regarding who I would be transferring to. I was extremely unpleased with the staff at this location and never recommend this gym to anyone- it's truly a giant waste of money to go there.
Nice n clean environment
The new level of fitness equipment that the “LA Fitness” brand clubs have is awesome and geared towards persons who are interested more advanced workouts.
Very crowded. I think the cable machines that are on the left side next to the weights are not placed well. Constantly walking into people (they don't look) also with covid I dont want to be walking into people. That cable area RIGHT next to the weights is way too saturated. Also not enough of them. I can never get on there in my 1.5 hrs at the gym. I also think they need another smaller section with weights for when the other one is too busy. The paper towels with the sanitizer is very old school. Most other gyms that charge even less per month have sanitizer wipes. Might start working out at 5am again just to avoid crowds. Or leaving after my 6 months
The worst experience I’ve ever had at an L.A. Fitness.. unfriendly/unwelcoming staff and lack of equipment. Would not recommend this location.
Great service
Generally clean, and there are enough cardio machines so there is no waiting. Front desk staff are welcoming, and the personal training, though expensive, is good.
Facilities are nice but either management won't listen to customer complaints or staff simply ignores them. Water that comes out automatically through the sink in changing rooms are scorching hot and there are no ways for customers to change the temperature. I've taken notes of every time I've complained and took pictures of each time I pretty much burned my hands because of the sink. One day when I think I have enough evidence and I finally get burnt, I'll sue them for a nice settlement.
Very good gym, good equipment.
Good facility. Lots of room. Pool and hot tub is good. Hot tub could be better maintained and cleaner. No the worst. 9 of 10.
Facility: Pretty good, has lots of equipment & a pool and is fairly clean. Evenings can get pretty crowded. Staff: Decent, hit or a miss to be honest. Some can be incredibly helpful while others have poor customer service skills. Parking/Accessibility: As a member you get 2 hrs free which isn't bad but for some by the time you shower and head out you may find yourself pressed for time. Location is easily accessible by the TTC. Safety: Theft is a recurring problem at this location unfortunately and can be as serious as even breaking into your car. Please bring a lock and watch over your shoulder in the change room. People will definitely try to break into locks here at this location and steal your belongings even mid-day or right in front of you if you are not paying attention. Not much is done for security even in serious cases the club just doesn't care. All in all it's a decent gym. Nice location, fairly clean, but security and theft are a major problem and the staff is a hit or a miss.
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Very nice gym but a little pricey, I only have a few complaints but they're minor things that I wouldn't mind if I weren't paying so much money every month like the showers could be nicer and the cadio equipment is a little out of date.
Wanted to say how much I enjoy seeing the two ladies that work the gym Monday - Friday morning. They are super pleasant, efficient, effective at their jobs and I appreciate seeing their smiling faces each day! Make sure to keep them/promote them!
You are joining a family of friendly staff and fellow members at this location!! Literally the best staff, Josh Ogi Shalmar Walberto and of course the front desk and cleaning staff. As someone who was “scared” of being judged when I first joined, Josh really rested those thoughts and it’s encouraging seeing so many friendly fellow members too. I’ve met many new friends here and some major things I like here: -everyone re racks weights -location is great -clean -great deals and value -private spaces upstairs to stretch and relax -steam room is relaxing -fellow members are the bomb - you can hit every muscle in so many ways with so many machines -I’ve heard the classes are great -juice bar is delicious, I’ve asked for lifting tips and the more advanced members are always happy to - rarely waiting for machines when I go (off peak hours)
The gym is pretty outdated compared to other gyms. Also no basketball courts or pool. You also have to share the TV if you're on the cardio machines. Otherwise, great gym.
No too many gym equipment
Went there once to work out with my friend because she put my name down for a free two week pass when she signed up and I was non-stop asked about getting a membership there. Omggggg. I had to tell them multiple times I wasn’t interested in getting a membership because of my busy schedule and I was only there in the first place because I fortunately had the day off. It seemed like they didn’t want to take my “no” as an answer and were just overall so pushy and naggy. I’m still getting texts from them about their membership deals. Ahhh stopppp thanks.
Its a amazing place.
The hours are terrible. They simply do not stay open late enough. They used to stay open until 11 on weekdays and 10 fri-sun. Now on weekdays it is only until 10, fri until 9, and on the weekends it closed at 6pm.
Very busy club.. early mornings and late evening's are the least busiest times to go
Great place to get fit and stronger
great
1:50 power rack to treadmill ratio
The fool Fitness # take care of yourself
Very dirty men's change room. Whirlpool has been out of order for 3 months. No hair dryer for about 2 years now.
People don't put away their weights and the staff doesn't seem to care.
5 star gym with 5 star staff members Tahir Nawid is always professional and friendly as well as their many other employees l.
I have been with them little bit over two months, and so far I'm satisfied with cleanness of the place, machines are in good condition, wash rooms, change rooms. Staff are very welcoming at the front desk. One of the good thing is you have swimming pool, hot tub, sauna, basketball court, and others
Horrible guest pass prices!
There was no choice for whether or not to reactivate my membership when gyms opened after COVID. Due to personal health concerns, I don’t feel safe going back yet. I emailed on August 23rd to cancel. They billed me for the ENTIRE month of August despite the gyms reopening on the 24th, leaving only 7 days in the month. Absolutely ridiculous. I will never rejoin as a member. Money is the top priority here.
Nice and clean place with all amenities up and running perfectly. Personnel is very helpful.
First time at this gym on classpass. Clean space with lots of equipment. Would pump here again.
Can't complain, nice gym meets it purpose!
Fees are high for families and should open their age groups with parent supervision and Trainer assisted programs for father and sons or mothers and daughters
Not a bad place. However the regulars are very annoying and are mildly infuriating because they take such a long time on some machines. Staff is not bad. Overall my thoughts on this place: eh.
Staff are friendly but change rooms always smell terrible and hot tub and sauna are always out of order. It's been like this for almost a fill year.
Nice facility; brand new; I like the layout. Very clean every time I have been there. I like the big windows. Change rooms are nice. My only complaints: hot yoga should be free, there is no sauna, and the parking should be free for at least 3 hours and should be validated at LA not at the parking garage. Parking for 2hours only gives you 1.5 hours to work out.
Great customer service. Jonathan McNeil really professional. He has been helping me out as customer service and as personal trainer since years. Their team is really positive and try to do their best to help. Thank you very much Jonathan. Highly recommended.
Shelley,the best zumba teacher ever...professional ,high energy, love,burning calories and... dont miss her classes ...but her classes are just 2 time a week and this is a sad news... I wish she had moooore classes during week...
Great gym. Basketball courts and a pool with hot tub to boot.
Good place
LA Fitness is great. I do find it weird that they would close at 9PM on a Friday. Thsts when most people have more time after work to workout.
Beautiful gym. Professional staff. Positive atmosphere. Thank you!
This place shouldnt be considered a signature club. Go to Don Mills
Staff is starting to improve
I really enjoyed coming into the gym.The GM Silas was so nice and very helpful come see him for a membership!!!
Great staff, especially Momo! Comfortable Gym
Great gym for the price. I got a single location membership (which I think is now grandfathered and no longer available) gives me access to pool, sauna, basketball courts, weights and cardio at this location. I've never needed personal training but I know a few people that use the personal trainers here and they say they are really good, obviously isn't included in membership and is extra charge. As a past member at GoodLife and Golds I'd recommend LA over competitor gyms!
Great place
Great location connected directly to subway. Size is pretty good considering the building and location. Personally wish they expanded the free-weight section and reduced the number of machines, but still has decent variety of equipment. 3 squat racks + 1 power rack is good. Having one more power rack and removing the useless ab machines would be nice. Basketball court is great and a huge selling point for some. Wish it had multiple nets on the sides and not just the 2 ends. swimming pool is good to have but haven't used it yet. Change rooms are clean. Great community of consistent gym goers so you can make gym buds and see the same faces often. Other than the nit-picking on equipment, the worst thing about the gym is when it's busy. Once it's past 5PM, it gets packed. With COVID, the lineups will be long. If you go during off hours, this is the perfect gym for anyone that isn't a powerlifter. There are studios/classes but idk I don't use them.
Went to.use the spa and pool. It wasn't crowded which I enjoyed. The staff were very nice and the dressing rooms and showers were very clean.
no good at all. the staffs are to sales oriented and customer service is absolutely terrible.
Great personal trainer. Carrie and Andrew are very knowledgeable and motivating.
Great location! I also really like the design of the floor, with sufficient space between equipments and good ventilation
This location is good with decent people also. I enjoy the gym that is not about competition all the time or at least intimidating looks. Though, with a few exceptions, there are folks here that socialize a bit too much than expected. I like benching, but the problem is there are 2 flat and 1 incline. The flat bench under there 2nd floor is not straight at all or perpendicular to the bar. This can cause injury and bad form. Not much equipment to go around, but they aren't abused or anything. The gym equipments are nice and clean, and up to date. The restrooms are clean! Though, I am writing this review a year after the pandemic shut down and 3rd time opening. So all this could change in the near future. Update 5/20/21: Good gym equipment, but this location is a social ground and I couldn't get any done.
Charlie was amazing at the sign up helped alot with everything. Would recommend
You're better off at Good Life Gym or the City of Edmonton. Gym equipment alone they're a solid gym, but that's where the pros end. I've been on and off with LA Fitness since they first opened up and they've been okay, but this last experience with them is where I draw the line. Last summer I started up a family membership with them and knew I'd be cancelling as I don't go to school in Edmonton during the school year. Here's how the cancelations went: 1. I canceled with someone at the front desk for both memberships 4 weeks before I was leaving. 2. I'm back at school and look at my chequing account and still getting charged; I call them and cancel with someone (they said it didn't go through the first time). They also told me that their manager would call me back sometime the next day and never did. 3. I get charged again and finally email corporate and they FINALLY cancel it. I was charged $200+ before it finally got cancelled. I took 3 people to do one simple thing and I never received a call or compensation for what happened. DON'T GO TO LA FITNESS. There are gyms that compete both in equipment and price. I've known people who have worked there and have been around for years. Their turn over rate is high in employees and all they want is a quick buck.
What kind of gym cannot give membership pricing or info on the phone.? I am intersted in going to the gym so i have been calling around finding what gyms offer and how much they charge, every other place i have called has been super helpful and had no problem giving pricing L.A andi quote " we do not give pricing over the phone or e-mail the only way to get pricing is to come in. "I dont like to be pressued into something and that is why i would rather get pricing on the phone so i can make up my mind at home, why would i waste my time driving over to find out the pricing if its out of my budget i wasted a trip
Whirl pool is always broken and it is the only one.
They charge an annual fee after 3 months, fail to notify you personally , however they will call and notify you about promotions. Very difficult to cancel if you move. I tried calling a number of times being told to be patient to be called back. Even though I was on the phone?
The free 1 hour Personal Trainer Session is a 2 hour sales pitch for their Personal Training Service. I'm a first time gym member and was told I can't get assistance with using the machines unless I sign up for a personal trainer service. Bummer. The place is clean and well maintained.
The vibe at this gym is unmatched by any other gym I’ve been to and for that I will be a lifelong member. LA has changed my life in so many ways from reaching my fitness goals and continuing to do so to having built forever relationships. This facility has such a wonderful staff aswell. I had the pleasure of being signed up by Ogi. He made me feel extremely comfortable throughout the process, not to mention he was also very professional and personable. All around an amazing guy! If you’re looking to join a gym I highly recommend LA Fitness Kitchener-you won’t be disappointed????
Love going to this gym the staff is amazing and my trainer Andrew is awesome!!!
Nice and clean. The workers are very pleasant.,
Great gym lots of machines
Best gym in Oshawa! Super clean and the staff is very very helpful and friendly. The pool, the hot tub, the sauna and every equipment are always clean which is very nice to know.
Nice place and helpful people to assist
The renovation removed z-bars and set a large area in the center of the room for personal training only. The renovations are not bad, but as a long time member I feel that I am at a loss.
Just like the gym at home.
Kevin is great! He was really helpful and professional!
I joined LA FITNESS at the beginning of the month with the whole family, the hubby and my 2 babies under 3 years old .This has been the best decision that we have made to start the new year strong as a family . The stuff there are so friendly and professinals .they have done an amazing job with this new gym .LA FITNESS has become our second home , even our kids love going there to the kidsclub. I TOTTALY RECOMDENDED to any one . Thanks PAUL to get us started in this new journey .
I LOVED this gym but IF YOU HAVE KIDS... read... due to ONE incident I had to cancel it. I will explain the incident then I will give my review of the gym. We have been going to this gym for a few months and my kids love it. The Kids Klub staff are usually amazing.. So this incident is about TWO staff only! Today I went to drop my daughter off at their Kids Klub and saw 5-8 kids aged 1 to 3 yeras old playing, unsupervised. One boy was crying in a toy car because his back hurt. One wasn't able to walk yet and laying on the floor while the kids were getting awfully close to driving over her. My daughter took her jacket off and I was looking around for a staff member and could not see one. After my daughter took her jacket off and put her stuff away, i still did not see a staff member. I finally opened the door to kids klub and asked if there was a worker in there.. Finally one of the managers that was at the front desk started walking towards me and saying there is one but she might be in the bathroom... When the manager entered the room, and I expressed concern that all these children were left unsupervised. She said she had just been in the room and that they werent left alone for long.. THIS IS WHAT SHE SAID!!! seconds later the worker came out of the bathroom and expressed a child was in there and needed wiping and that she needed help. So The manager went to the bathroom and the worker walked to the Kid Klub desk smelling her hands with a disgusted face. At no time did I see her clean her hands... I dont understand why the parent wasn't called if this child had an accident that i later learned required her underwear to be removed and help with wiping. I usually get a phone call from the staff there, when my child needs assisting in the bathroom. So I dropped my daughter off for 5min.. made a phone call to my husband and then got my child and cancelled my membership. I expressed I enjoy this gym and normally the staff are amazing but I can't risk it. I had a solid 3-5min where ALL those kids were not being watched and I can't risk my child not being watched. She expressed that the worker was newish and that she did have a talk with her. I worked for childcare for 5 years doing the exact same thing and also in a child care facility and at no time is it ever okay for any aged child to be unsupervised. ALSO at no time are we allowed in the bathroom with the door completely shut with a child. It has to be proped or cracked open. I understand the staff is somewhat new but she made a judgement call as an adult to NOT call for help and she left all those small children UNsupervised.. It takes 2 seconds for a child to choke.. to get ran over by a toy car.. to fall off something. She should have called for a staff member to come assist and she chose NOT to and for the manager to express she was just in there and that they were ONLY alone for just a moment, means she was aware of the situation and thought it was okay to leave those children alone. One mistake like this is all it takes for someone to come in and take your child... for your child to get hurt or worse. I pay for my child to be watched at all times... there is more than enough staff for someone to have stayed in that room. Just because you have the gate locked doesn't make them safe. As a childcare worker I was disgusted with how they thought this was okay. I was unable to get a refund as my Kids Klub fees just came out today, but was given a number I can require about it. At no time did they offer an apology because of course that would have to admit fault. They ruined my peace of mind and for this reason, no matter how great this gym is... it no longer matters to me.. As for the Gym! The price is amazing!! The equipment is new The changing rooms offer a steam room. They have a womens only area which offer cardio and resistance machines. There's a pool for lane swimming and a hot tub! I find the mirrors are usually always dirty but that's me being picky. The staff are great.. But one incident ruined it for me and I cannot risk my kids safety.
Nice gym and friendly staff
The kid they hired didn’t even tell me I would be charged 6 dollars for a day pass even if I have the membership since this location is a SIGNATURE one lmao
It's a gym, it's clean, most of the stuff is well-maintained. I like it, and the staff are friendly.
Horrible customer service!
Nice gym, weights are always organized, friendly staff. No towels, the punching bags are in the studio which is always in use by a class...
I am truly impressed with this gym. The staff is absolutely incredible. It's really clean and well kept. Has enough equipment to not have long waiting times during "prime time" when it's busy. even the other people members are quality people. I have nothing to say bad about this location or LA Fitness at all.
Good facility and clean , makes me to work harder and get fit n right .
Customers service is great sauna is hot swimming pools are good lots of places to work out
Nicest gym in the falls! Come sign up with us!
Good
Great staff, great Equipment
Its so clean, plenty of equipment, juice bar, pool, sauna TV area basketball, vollyball l just really enjoy this place
Too crowded
I see 3 reviews here that all seem to be people upset partially because of the cost. I don't know what options they talked over with people but my single location membership is only 30 dollars a month + 10 dollars a month for unlimited child care 8 am -12 pm and 4 pm-8 pm Monday-Saturday. so for 40 dollars a month i can come lift weights, use cardio equipment, swim in the pool, sit in the hot tub or sauna, play basketball, take cycling, zumba, or other class all while they watch my child for me. The child-care staff has always been very friendly and vigilant, told me whatever happened during that time. The trainers have on a few occasions come over and helped me with an exercise of their own volitional. I could literally counter the arguments in all three other reviews. No lunks, classes from both me and a couple of my friends points of view have been enjoyable. I can keep going. I strongly encourage people to come to L.A. Fitness on elmwood and see for yourself.
Very nice Gym
Awesome place to train. Older individuals and less problems with youngsters.
Place is dirty even for a gym. Bathrooms are disgusting. Equipment is old. Time for a refresh.
I recently started to go to this gym,,,, it's like any other gym really ,,,my only complaint is the free weight area is a little to small & packed together,,, it's hard to get any real space to do deadlifts or the like !! I've also noticed that the woman can be very territorial over the Smith machines & free weight area ,,, most bazaar thing I've ever encountered
Great place to workout. I especially love the pool. There's ton of equipment and it's well maintained.
Very very clean
Great
Best gym in Niagara. Awesome facilities - awesome equipment & kept clean. Jordan did an exemplary job taking care of us & provided an attentive and genuine experience.
Been going to this gym for a while and honestly such a great place. Staff is doing a great job during these though times to make sure everyone is safe and comfortable while coming here. Keep up the great work!
Staff is very friendly and accommodating . Ready to answer all my questions. And help make me feel comfortable and welcome. .
Good facility!! And cool staff.
Love the group exercise, personal trainers-not so much.
I have had the privilege of training with Shalmar over the years and there is no question that he is passionate about fitness. Shalmar knows exactly how to push you in a way that is constructive and encouraging. Would definitely recommend seeing Shalmar as soon as possible.
Huge gym with an open feel. Has tons of machines but free weight area is not the biggest. Avoid peak hours in the morning and evening as it is packed!
Fantastic customer service all around through club and over the phone as well. Would highly recommend Josh Chappelle for any of your needs! Always understanding and willing to help you out in anyway!
Kevin was very helpful and explained all the aspects patiently.
Just to share photo
Good gym with a swimming pool and basketball court
Fantastic gym
Huge facility. Always clean. Lots of equipment and space. Also it has a great pool
My experience at this gym was alright, a bit over-priced, but alright. Then I tried to cancel my membership. Upon deciding to do this I figured that it would be a simple over the phone procedure, sadly no. In order to cancel a membership I had two options, both it seemed involved certified mail. Despite this companies significant technological prowess when billing my checking account, flooding my email with hard sales, and even calling me several times a day when my billing information had changed, they were unable to cancel my membership in any convenient way. I strongly recommend against any company that has to employ these unfortunate tactics and hope that in the future they will change their policies to better serve their customers.
Great gym. Clean and not too crowded.
The charged me extra ,I went twice to return my money the "manager" said the money will be back to my account within 10 business days ,after 13 business days I went back to him to let him know I didn't get my money back.. he claimed he knows nothing about it opened my account and saw the note he wrote about returning my money he said wait couple of days and you will see it in you bank statement..after months I didn't see my money back .. simply (thieves), and they keep sending me emails"we want you back"???????? ,I unsubscribed from their emails.
Staff are super helpful and motivating. Love gymming here
I was able to cancel my membership over the phone during covid. Appreciate the accommodation.
They got everything. Every location is great!
Been trying to cancel my personal training for 2 weeks now. Every time I call they are busy. The one time they scheduled a meeting with me at 3 to come in and cancel my training, I watched Fadel (the personal training manager) walk out 5 minutes before our meeting. It's ridiculous **It has finally been dealt with 2 months later
Great gym, great staff. Lots of great equipment to use. Dropped I. Got a day pass. Will probably be back for more
Great machines and overall really friendly staff, however i only gave 3 stars because to me, a shower after i workout is really important and the showers here might as well just be a misting spray bottle over your head. no shelves either, and even twisting the shower head to get more pressure from the water leaves much to be desired. i have pretty thick hair so rinsing shampoo and conditioner out takes awhile already without nonexistent water pressure. for the facilities you boast you should have showers that live up to those expectations.
Stop tracking my location when my location sharing is off. I'll leave a one start review everytime
Great staff
Amazing facility! Plus their staff makes up for a 5 star review. Big thanks to Martin for such humble welcome and guiding me correctly throughout the whole application process. Definitely here for a long time!
I love this Gym! The setup and equipment works great. However, the staff doesn't care at all for covid restrictions. I go between 7-11 Am everyday and the same regular gym users never wear a mask. It becomes pretty obvious they don't cause they talk with the staff everyday. It is pretty ridiculous that 90% of the club wears a mask and cleans the equipment except for the instagram girls and boys whom are friends with the staff.
I find this location small and not with all the equipment I'm use to with LA FITNESS.
Google shows that they're open. Now I am here and they're not. At least update your hours.
The only bad part is when you try to cancel and they try to make you think twice about it like I already made up my mind. Let me cancel my membership without y’all making it hard.
Clean. Friendly staff.
Really nice, clean gym. Various classes are offered here (cycle, yoga, etc). There's a 25 m pool too! Wait with membership until there's a promotion - it will be very cheap.
Absolutely phenomenal atmosphere. Trainers are super knowledgeable and supportive.
It’s a good gym, lots of equipment, but it’s FULL of guys on steroids giving dirty looks to anyone who might, god forbid, want to use any piece of equipment in the free weight area.
The gym is great for bodybuilding and if you are innovative, can be used for powerlifting and CrossFit kinda workouts too. The cardio section is huge.... too huge
Excellent equipment, pool with a lot of open swim time, and fantastic staff!
Great gym, staff is nice. Customer service is good at resolving conflicts! I have been here 4 years, love it.
I enjoy this gym, have been a member since it opened. Only drawback is that the weekend hours are awful (8am - 8pm). The real selling feature for me is the pool, as that is what I wanted most from a gym; has 3 lanes, never too busy. Also like the Kids club for the day's I bring the kids. Gym is clean, staff friendly enough (although they mostly just chat with the trainers/friends). Never been too busy where I can't get equipment, offers all that I need.
*** Now you FRAUD charge me weeks after cancel. Typical SCUM COMPANY! NOT A PROBLEM REPORTED AND GOING FORWARD WITH CC FRAUD WITH MY CC COMPANY! Where is the phone call and refund for all the un-used trainer hours I paid ? How about a Real good review of your PERV men trainers that if it's some girl that needs the workout and needs to get in shape, your pervs don't even look at her or help, but if it's some little tee hee curls hair and cute, your pigs are like pervs with the touch here touch there. That's called unacceptable in our society. Hmm, lets see, I give you till Tuesday, then I take this to the news. Oh , it shouldn't be hard to figure who this review is from, considering you told our old trainer what an ass I was, oh did she not tell you, she exposed your mouth and attitude towards a customer.
Reason of 3 star is their weird timing at weekend till 8pm. Rest is excellent their employees are very friendly, just reduce to 2 star somebody stole my sun glasses, make sure you get lock.
Had problems with them trying to freeze my account. They just want to find ways to make money off me. After the problem I had with them, mainly with the manager Cyrus who has the worst attitude. I decided to cancel my membership and when I canceled it I asked him if there would be any more fees in the future, he said no. Well after a month and a bit I checked my bank account and saw that they charged me again... if you want to start a membership here (highly recommend you dont) stay away from Cyrus, he is a crook and has possibly the fakest and rudest attitude I have ever dealt with. Worst customer service I've ever dealt with. Cyrus tried accusing me of swearing over the phone to one of the managers(never did) and afterwards decided to drop the f word a few times during our convo, most unprofessional manager I have ever dealt with. Stay away from him!!!
Good gym
It's great clean and the punching bags are my personal favorite about this la fitness compared to other la fitnesses
No deadlift platform, weight wall is kind of cramped and there is a million pieces of unused cardio equipment taking up half the gym. Poor attachment selection for machines. The benches infront of the weight wall mirror are bolted to the ground which is super annoying. Treadmills that are there are sub par.
love this location and the atmosphere
Clean and exciting environment !
It's clean and employees are nice
Very decent and place. Could be crowded at times but has all the equipments necessary
Great gym! Great amenities. Staff is good also. Best price for all that you get with the facility. Drop in classes are awesome as well!
Great Gym ! Not too busy, very clean and great swimming pool????????, with hours to sign in and that’s probably one of my favourite options at LA Fitness????
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Best Gym in Waterloo Region!! Front desk receptionist’s are always polite and friendly. Management is top notch, they always greet me by my name. Club is clean, friendly and have all the machines you would ever need for a great workout. Don’t take my word for it try it out! ????
Jordan the GM, contacted me right away once a referral was put through in my friend who works out at the West location. I have been looking for a spacious, clean gym with extra amenities like sauna and Zumba/yoga classes and this gym offers all of it. From the initial phone call to sitting down in person it was a smooth experience. My husband also decided to switch to LA FITNESS do we got an amazing family plan :)
Not open 24/7
The trainers here are absolutely amazing to work with!! The hard work and dedication they put towards their clients has made me proud to be working with them!
The Gym is bright, spacious (only during mid day) and the staff are friendly .........BUT, it is lacking in a couple of essentials for the premium membership fee that is charged. Such as a recovery sauna and stretching space, which can be incredibly discouraging after a work out. It's rare to find an area with wide berth to stretch comfortably. LA doesn't seem to care about stretching and recovery after a work out. Even when the 3 person tiny stretching area is at capacity you are still not allowed to use the empty yoga studio to stretch. Everyday I continue to see fast growth in new memberships. Monday to Friday, 5pm-8pm the basketball courts and stretching areas are overcrowded and continue to worsen as summer approaches. The men's storage lockers also have a serious amount of hair in them, I don't think they are cleaned often enough.
Jacuzzi, full size pool, sauna and the gym is always clean!
Staff are very welcoming. The whirlpool seems to be out of order a lot
They have really gone above and beyond to help its members during COVID. They adapted quickly and the staff are doing what they can to keep everyone safe and informed.
This gym is a haven of filth and dirt, the cleaning crew need to be fired for not doing their job. See attached pics, disgusting. More importantly, the management and ownership illustrate complete and total lack of cleanliness and are ultimately responsible for said conditions. Guys, clean this place up! It's an embarrassment.
Only 2 hours limit for the parking?!! That’s terrible! Getting charged if we park for more than 2 hours is none sense. No one wants to work out in rush !!!!! La fitness charges every month for only 2 hours limit parking is a joke!
Just another overpriced, pushy healthy club. To cancel a membership at LAFitness, you have to go to the club in person between 9am and 6pm, and only one person in the entire club has the "authorization" to do it. What an obvious ploy to stop people from cancelling. I'll never go back because of this.
Only thing i would change is the time that the gym is open till. Every other gym is open 24 hours but this one closes at 10pm on most nights. Id rather get my pump in later at night
Dirty old restrooms.....Long Beach
Having a place to exercise in the winter during covid is essential. The staff keeps this location clean with plenty of sanitizer/disinfectant.
Still no wifi!!
One of the best fitness centers in town. They have got a variety of machines, a hot tub, a sauna and a pool along with indoor courts which can be reserved in advance. They have personal trainers who would help (for additional charges of course). I would highly recommend Ben who was my personal trainer. He is a very good listener and pushes you to get that extra mile.
Great gym
Great gym and great service
Best location so far.
No judgement, nice environment
Great staff great gym love it
They took the hand sanitizer out of the gym and only have it at the front desk. Isn't the best idea to prevent the spread of the virus???
Hot tub at the Delaware location is broken and has been down since a week after I joined. Disappointing since they told me on my tour that they "spare no expense" and "do it right."
Excellent place to work out.
Clean large modern club was very nice.
A good selection of equipment, friendly staff, and it's never too busy. This location doesn't have a pool, squash courts, or basketball courts like others, so keep that in mind. If you're looking for those things, the Cambridge location might be your best bet (though it's newer, so will likely be busier).
⛹️ Good gym Crushing it like a super saiyan
I enjoy swimming here. Everything else looks pretty interesting also. I like the variety in equipment. There is ample space and supply to accommodate. So far this place has a thumbs up!????????
LA Fitness Niagara Falls great location, amazing staff who are geared to all your fitness needs. I’ve been a member of this gym for 2 years now and have no complaints. Special thanks to Jordan Coons for always being a friendly face to see when you walk in the door, and answer any questions you have ! #BRB
Always clean and plenty of machines
Don't know never been in the place
Awesome facility
Best LA Fitness in buffalo!! Super clean, friendly and affordable! They have basketball, pool, daycare, new turf training area!! Ask for Claretta when you go in! She’s the gm and helped me get started!
Diego helped me out with my membership. He was very helpful and explained everything clearly! The gym is a great place and staff are super friendly!
Clean and lots of space
Been going here for just over 6 months. The gym is generally well kept zip but often has broken things that go unrepaired. The staff is good, very friendly but lacking in enforcement of the gym rules. (e.g. reracking the dumbbells) I often find the gym smelling bad as we are getting into warmer weather. Definitely should be looked at.
I really like the club. The pool is great. I have taken a couple of classes which were ok. I would say that when designing fitness classes, the instructor should design the program to bring muscle groups to a point of exhaustion then move onto another muscle group. You can return to the muscle group later but they push it to a point of over work. Be careful not to follow someone who is just wanting to show off. Modify to your own ability. That advice was never offered. The classes had 4 people and I can say that I know why.
Average gym with some hot ladies...!
Brand new
Fantastic gym! Spacious and clean! Love that everyone gets their own spray bottle to clean machines
Had the chance to talk to Sia, great guy, SUPER HELPFUL and professional !!
Love to gym
Went for a tour on Saturday and was shown around by Ashley. The gym is very new with lots of equipment and space so you don't feel crowded. They have different classes you can attend as well. There is also a pool and women's section where ladies can exercise comfortably. Ashley took time to answer our questions and the price structures. We did not sign up on the same day and did not feel pressured into signing. The next day we went back to sign up since we think it is a good deal and also we can work out at our own pace. We also like that there is no contract and you can cancel anytime. *edit* been a member for over a yr now and I have to say the cleanliness of the gym is going down. The washroom for the guys is so dirty. Very often there's no hand soap or paper towels. Not sure how ppl clean their hands after doing their business. It makes me question the hygiene of this place.
Very clean facility, Friendly staff
Big clean facility, lots of equipment and a large lane pool. The whirlpool tub is very soapy. There are no stairs into the lane pool, only ladders, but they do have a pool lift. Beware of the sales tactics, took an hour just to get a membership price
I've been going to this gym for about a year and a half - since I moved to California. I was a member of Planet Fitness prior to this and I was so bummed to see there wasn't a PF near me (if my gym isn't on my way home from work, I won't go). I've given it two stars, as opposed to one, because the staff is so nice and friendly. Other than that, this gym is really quite bad. The machines are incredibly old and regularly "scheduled for service." Even the lockers in the locker room are falling off their hinges. I originally signed on because they have a pool BUT you can't do laps when swim lessons are in session - WHICH IS ALWAYS. I've tried to go before work, after work, even during lunch - during the week...on the weekends. I have NEVER been able to find a time when there aren't swim lessons in session. I continue to go to this gym because 1) the staff is great, 2) my boyfriend loves the steam room/hot tub, and 3) it's directly on my way home from work.
Momo has provided exceptional customer service at helping with signing up for membership and answering all of our inquiries; very upfront and honest with options, advice and makes the extra effort to know exactly what we wanted.
Excellent fitness center - lots of parking, fairly priced month-to-month membership, tons of equipment (no waiting in lines!), and the facility is sparklingly clean! Staff always cheerily say hi upon arrival. Very welcoming atmosphere.
Great Management, friendly stuff ,professional personal trainers
LA fitness has such bad management staff, they unfreeze your account without your permission and made illegitimate charges to your credit card. They screwed my co-worker's files as well, be careful with their staff.
Great place to work out
They hard sell you on personal training, charge you $280/month for that training, and then they make it impossible to schedule. First of all, they never have availability on weekends, second, they have levels of trainers, and you only get the low-level trainers, so if there's availability with a 'master trainer', you can forget about it. Third, they refuse to schedule recurring meetings, which means you have to call and reschedule every week. Lastly, they don't answer the phone and half of the people who work the front desk 'don't know how to schedule', so you have to wait for one of the personal training people to call back, which doesn't happen in a timely manner. Essentially, they get a guaranteed fee every month for you, and they're as passive as they can be about providing the service you're paying for. It's a great way for them to make money for providing little to no value, and to slowly condition you to stop trying to get appointments. Update - I cancelled my membership according to their policy, by writing a letter and physically sending it to them in the mail. They make you do this, because they want to make it as difficult as possible to cancel your membership, so they can keep draining you of your money in return for nothing. I received a confirmation that my membership was cancelled, but the $280 continued to be withdrawn from my account for months afterwards. Apparently, you have to send a different letter for that, which is absurd, and another obvious attempt at taking money from people that they have not earned.
Great place for a workout if you don't mind a crowd, plenty of room for everyone though
Looking for a new gym, been here a year And looking back, you pay more then other gyms for less then other gyms have, staff moral seems down because I feel like a big bother whenever I inquire about anything including when I asked when the hot tub or sauna will be fixed! I actually got rolled eyes at the desk. It has potential and can be a great place has the right space for it and high ceilings with lots of windows. Think mostly its 90% management and staff general incompitance and lack of caring about customers or their goals. They only care about new ppl until you sign then your just a bother! Basically if you want to be neglected and on your own as a loyal gym patron go to world gym they atleas cheap for the bullshit. When I signed the guy was like 65$ month but because you came to me I'll give it away for 45$ a month I said that's not what my buddy pays and he lowered it even more! I pay 20$ a month but realize they tried to screw me right off the bat! Don't go here
Dopest Greatest gym around in the Niagara Falls region. I am a professional basketball player and I have every essential machine I need to become a better basketball player. From the basketball court to the gym , sauna , pool , and weight room .Also .. you can’t beat the deals the hand out a monthly/yearly basis I can’t complain I’ve been able to afford memberships easily with great benefits for returning every single year. Jordan coons Has helped me every time with awesome deals that I can’t deny . I will be a member for life ???????? #niagarafalls #ballislife
It was a lot of effort to get you signed up. But they make it really difficult to cancel once you’re signed up.
I just started in February. Very good classes everyday. Close to my house. Good staff. People and Trainers not wiping equipment after workout or lesson. 1 equipment not fixed, I heard since long ago.
Great check it out????????????
Big gym with all kind of machines
they charging me even tho I cancelled my account, a bad place to work out at
LA fitness is by far the best club in GTA. It's clean, stylish and modern.
Super old. Lockers are old...equipment is old. No pool and lacking much equipment. No tvs on cardio machines. If you like the 90s then come here.
Awesome
Huge, clean facilities. The classes and class instructors are fantastic with lots of times to choose from. They're very easy to talk to. I found the personal trainers can be very pushy and disorganized (obviously work off commission), but that's only an option. Would recommend.
Great equipment. Clean the restrooms!
La fitness best place to get basketball runs in at in all of Niagara region!! Just ask for Jordan and he’ll hook you up with best available deal possible!!! Guaranteed!! Super blessed facility for the price!
Great facility with super friendly and welcoming staff. My personal trainer Patric is super awesome and I can't be any happier with the whole experience overall
Very convenient location/ friendly service/ good amenities/
I like the facilities at LA fitness, and the caretakers do an excellent job keeping the place clean. The only thing I’m not a fan of, is they run kids swim classes out of this same building. This makes the pool area unusable during swim lessons due to the noise, and parents who have to change their wet kids in the change room.
I came from Meridian Club which, in my opinion, is poorly run. LA Fitness has a odd layout, balcony for cardio, but it works out for me. Equipment is in near perfect condition. The restrooms and shower area may need to be improved but fully functional. I enjoy this club.
Great place very spacious great equipment and management
BEST GYM IN ALL NORTH YORK AREA. Joined since September last year (months before the gym opened) and couldn't be happier. The service is incredible, especially with Paolo and Keen. Everything is brand new: you can see it and feel it. I also love swimming, so the semi Olympic pool is a great addition as well. Some users complain about no having sauna or whirlpool, but there is plenty more stuff that this place offers that makes it better!
Love it. But air not working in gym.
The staff sure are willing to help. A little bit more pricey. Kids love the play center, women bathroom is clean, work out spaces as well
What a beautiful facility. Top notch clean and great machines. Love the fact that during Covid the place is big enough to have the space and still not need to book appointments which is great for me as I usually workout when time presents itself. My schedule changes all the time so this is very convenient. People are friendly and there is just a good vibe when I work out.
Decent gym, currently limited equipment due to covid.
Enjoyed my work out here, the place is huge, clean, placement of equipment well organized. Staff courteous and knowledgeable . The weight plates were on the racks and not strewn about all over the place like a Kindergarten class.
Clean and equipment is typically back on the rack. Staff is great. Except for the am shift blonde girl with glasses who worked 2/5/16. She needs a serious attitude adjustment. Seemed to be looking for an argument or something. I just ignored her and kept on moving. Great location and racquetball courts makes it a big plus!
Very clean. Employes very nice. But everything there is very OLD they need to update.
I Met With Sam Yesterday Literally On A Walk In Right Away I Felt The Positive Vibe From Him, When You Know The Sales Agent Cares Truly About Yourself And Not Your Money That Experience Becomes Priceless
Love the vibe and staff. Staff are really friendly and supportive. Its very clean and beight . THEY EVEN HAVE A DJ IN THE CLUB !
Recently remodeled, excellent equipment.
Worst LA fitness I've been to, and that's saying something.
95+% was wearing mask & keep distance❤
It’s close to home so it’s really convenient for me. Sales staff can be a little aggressive in getting you to sign up for a membership. But they are the better gym in the neighbourhood
Been going here for a while and since reopening they’ve done a great job keeping everything clean, fresh and sanitized. Biggest downfall is their hours right now as my main reason for this gym was it was convenient and the hours worked for me... now they don’t :(. Opens late and closes early :(. Working shift work and 12hr days, it’s near impossible to find a time that works :(
Martín was very helpful and explained everything to us! Great service!
Went in to join. Salesperson refused to give us a price. Kept skirting it. Asked if I was member of another gym when I said I was. He demanded the name, when i told him i prefer not to disclose the name his attitude changed and was not pleasant to deal with afterwards. I walked out.
No ac due to covid-19. But all machines are open and available besides the cardio ones. Every second on those.
Solid gym. Great equipment, never busy.
The quality of service is very poor. The staff is very rood, and they definitely don't understand customer service .
They have it all... Training, classes, steam room, juice bar.... What more can you ask for?!?
My son is in swimming lessons, I highly recommend the professional quality instruction provided by the staff. Thank you for making the experience so positive for my son!
Went there to check out things and had an appointment to get the tour and the day pass... No one checked the vaccine confirmation and I could just walk in, ventilation seemed to be off as the air quality was not clean and temperature of the gym was a bit warm. There were so many people in the basketball court, which is closed unit, sweating out. Gave me some pricing but they were bit off from what they were offering from the web. Be ready to pay yearly fee & the activation fee if you want to join this gym. Tour was quick and I was quick to get out. Thanks for showing the Gym!
Gym is very nice and Covid safe! Nicest gym I have been to in the area. Highly recommend!
Very friendly staff, clean, efficiency, plenty of equipment including cardiovascular (zumba), spacious locker rooms, sauna very relaxing, pool & more...
After looking at my local gyms and not finding what I was looking for at a price that wants ridiculous I found LA fitness it's a bit farther from my house but was everything I wanted at about 1/3 of the price!!! Staff are great! (Not pushy) really happy with this gym!!
I came in to the gym to sign for a membership with LA Fitness. Had great welcome and detailed tour in the facility with Ogi. I am happy with the gym procedure in COVID-19 and I totally recommend this gym to anyone who is looking for low midrange priced membership but great service and facilities.
I like this Gym, not very crowded and nice staff. Special shout out to my trainer Trevor. Awesome guy. He’s been magnificent in terms of motivating me for proper training and keeps throwing challenges at me.
Very clean facility
Great facility, very clean, lots of great classes, awesome energy bar.
Earlier today, I went to the gym with a friend, using his guest pass. He had filled out the guest pass on the app, so my name showed up as a VIP guest. However, he selected the wrong location so I was not showing up in the system. We found this out later because the employee at the front desk had no idea what he was doing and told us to take a seat and wait for the head of sales, David, who was on the phone. After waiting for 10-15 minutes we were told to have a seat with one of the employees in sales. Immediately, the two of them started pushing the membership on me, even after I told them I was not interested repeatedly. David told us that we had selected the wrong location and began to attempt to make us feel guilty by saying that, because of us, he had to call the other location and have them transfer the pass over. He then slid a guest referral paper with 12 lines for names and phone numbers and told us, “I’m helping you out by making this phone call, so you help me out by filling this out.” Confused, we asked the other employee if it was mandatory, and he told us it was because, once again, “we’re helping you out, so you’ve got to help us out.” We did not feel comfortable giving out our friends’ information, especially after how rude and pushy they were being. After David got off the phone, he asked why we hadn’t written anything down, so we told him most of our friends already were members, trying to be polite. He then snarkily replied, “except him?” pointing at me. After all this, he asked to see my ID and told us that I could not be a guest because I am 17. The website clearly says that guests only need to be 16, and I already had the waiver filled out by a parent at home. I tried explaining this to him, but he had obviously already made up his mind. This is by far the worst customer experience I’ve ever dealt with, and I highly recommend you go to another gym in the area if you’re considering checking this one out.
Pretty awesome gym, can't wait to go back
The best gym and safest gym. With all the members very nice
Impressive
Mediocre equipment. Poorly staffed. Shady customer service.
LA fitness, so far is the best gym in Alberta comparing to other gym, cause have been in world health, gold gym and so on, but non of them better than LA fitness
No contracts for memberships and priced great! Staff are cool as well.
It is a brand new facility and I am looking forward to working out there. .
Been a member and going to the Ritson location in Oshawa for 3 years. Like it very much. Can't go wrong. Very good facilities.
My favoriate gym
I had a terrible and humiliating experience at this gym. I was working out with a female friend, who was kind enough to show me a few things, when Keen H. - the head of personal training - pulled her aside and essentially lectured her not to "train" me, as only personal trainers at LA Fitness are allowed to do this. When I talked to him and asked why I cannot work out with a friend, he essentially insulted me by saying if a fit hot girl works out with an overweight guy then this looks like personal training. So apparently if two fit guys (or women) work out together they are welcome at this club, but I (having a typical body of a 50 year old...) have to find a fat person to work out with me? The arrogance in this line of argument is unbelievable. I get that they want to sell their personal trainers, but insulting me in this way and humiliating me and my friend crosses a line. Shame on you, Keen H.! I'll find a gym where not only fit people are welcome.
I have been so happy with LA Fitness. I love the clean environment, and any questions I have for the staff have always been answered with a friendly smile. Karen and Anthony have always been welcoming and every time i go in to workout they …
TERRIBLE SERVICE! THINK BEFORE YOU PURCHASE PERSONAL TRAINER SERVICE. This will help and guide other people with their decision. I had their personal training..unfortunately, i was trapped by their contract..if you dont have a fix schedule dont dare to take their PT.. they will promise that they are flexible with your schedule at the first place but they are not... there are several times that i went to gym on my appointment and they were no trainer on the said time or they were closed. Several cancelled sessions. Moreover, i can't get my desired time. You will be the one to adjust. I recommend vince being your personal trainer if you will get PT. You can get the service that you pay for. He is not in a rush during training.. others stopped their session earlier. However, Staff are friendly and clean good equipments and amenities.. i hope my problem will be addressed.. #sorryformyrambling #unhappycustomer
I’ve been to a lot of gyms over the years, but this one has to have the most pleasant staff and the most welcoming atmosphere
I’ve been to many gyms before and this one is the first where I feel at home ❤️ The staff are welcoming and the gym is always super clean ???? Never feels like a chore going over there ???????????? great work LA Fitness Kitchener
Taking it easy as I’m trying to get back into my grove. It hurts so much.
This is one of the better LA fitness gyms in the area. Its facilities are very clean and a nice staff. The gym has a lot of parking!
Easy sign up, the team made the process easy. The facility was large and had a variety of equipment. Definitely recommend coming to workout!
Good GYM, good machines, great staff and Good price as well...
Great gym lots of equipment and machines.no waiting for anything which is a big time saver
The staff is always friendly. The gym is clean and the machines are new. There's a lot of weights so you don't have to wait for ppl to finish their set to use some.
Even nicer after a remodel. If you're a racquetball player, plenty of courts. All new equipment also.
Always have enough equipment and the people are nice
Gyms nice. Would appreciate if Stacey could provide better service..
Great gym ,very clean and huge I like it here I get my own little space ,I dont have to smell anyone else sweating .lol
Decent LA, nothing special
Silas Garrison was a great help. He really was the perfect person to help with any needs. Great help!!
Great Gym
Great club! Staff are amazing, really well run!
Male staff are so rude and disrespectful. Once you swiped the card and paid the fee, you don’t matter. They treat you like trespassers. Dirty masks all over the place and cockroaches in the shower area…!
Solid
5% of people wipe machines after use. I just wipe before and after. PEOPLE WIPE YOUR MACHINES AFTER USE. And management, I’m 100% sure you could be more diligent when it comes to sanitation.
Great amenities
Nice and clean friendly
Super clean facility and extremely friendly and helpful staff ☺️
Had a good time
Took advantage of the free trial membership. Met with Jordan and he was GREAT. Wise beyond his years as I put it. Great gym, clean, bright, lots of equipment. Give it a try!
I've recently relocated and in the process of looking for a gym. I called LA Fitness as its close in proximity and asked if they have done anything to address the negative reviews that were online. \Just thought I'd ask.......the woman stated matter of factly 'yes' and passed me on to another extension where no one answered the phone. I think I'll pass on this.
Just a great value for money with all the equipment this gym has
Love my personal trainer matt. Really makes the lesson personal for me. Any questions go to jordie...
It us a big gym allthough the machines aren't the best wouldn't come here again
The gym is massive and is never super busy. There is tons of parking and it is very clean. The crowd that goes is awesome too, I see a ton of regulars. Way better then Calgary trail in my opinion. My only suggestion not complaint would be to have more sanitation stations to clean equipment as there are only two. The gym is very clean though. AAANNNNNDD music could be a bit better because I always forget my headphones but with the older crowd in the morning I guess the classic rock isn't tooooo bad ;)
It's a nice place with a great staff. I want to give Mauricio a special mention because he made this gym stand out from the other locations I've been to. After signing up he offered the usual free session. I told him that I was not interested. But he was not about adding a client or making money. He was genuinely interested in helping me reach my fitness goals. During our "free session", he offered a wealth of new information, exercises, and workouts to help me even though he didn't have to. Our session did not benefit him at all yet he was enthusiastic, engaging, and extremely helpful. I highly recommend Mauricio for anyone looking for a personal trainer. This man will change your life.
Please google LA Fitness complaints. Then make your decision whether to join or not.
The gym is not bad, the customer service is horrendous. I came once on trial before but their basketball court was closed, that was the deal-breaker for me. Fast forward a few months later I called again and was informed the court is open and I could check it out, so I did, but they stopped me at the door and didn’t bother to show me the court. When they learned that it was my second visit, BOTH the front desk receptionist and the promo dude (Asian, arrogant, rude) walked away immediately without a word. I felt disrespected. That how you train your staff? Needless to say I’ll never sign with this brand again. Also parking sucks a$$.
(Translated) NIIICE !!! (Original) NIIICE!!!
Great gym. Just needs a better system for wiping down equitment.
Not too bad, they go out of their way to help you out.
Huge gym, which feels open and not crowded no matter what day or time of the week it is. Cardio and running equipment on the lower level. Always equipment available to use with TV on the machines. Really helpful and polite staff members. Two swimming pools, one is with lanes and the other is regular. Both are not very deep, shallow. Swimming pools never get busy. There are steam rooms separate for men and women. There is also a spa bath with hot water, big enough for 10 people. Pools are unattended. Weight machines and other various equipment is upstairs. Always have enough machines free even on busy times. There is a small canteen/shop open during the day. Basketball court and running circuit is also available to use. Bathrooms and lockers are kept clean and over all a good gym.
Unfortunately, People pay $50 dollars for cleaning fees, and this is the mens sauna. #lafitness #sauna #poorhygene 2 stars _ equipment and ambient is not bad at all.
Staff is friendly and gym is amazing but they don’t always clean their machines and mostly rely on the customer to clean up.
Great gym. Large, open layout. Easy to social distance. Amazing and friendly staff!
Gym is well kept but the staff are typically quite rude or just absent.
A good gym with a great setup. The energy inside the gym is motivating. Price is good too!
Great atmosphere and never too busy! Glad to be back.
Kyle gave me a great workout ! Would highly reccomend seeing him for personal training
It's a gym, almost always busy so be prepared to wait around for your machine
Great gym with lots of amenities! Been going for the past 6 months and haven’t had a bad experience; however, the staff are a tad bit pushy (e.g. the free PT session) though it’s pretty easy to just say you aren’t buying “X” and move on to your workout. They have a juice/smoothie/supplements bar in the front that is competitively priced, large lap pool, basket ball court, running track, and lots of cardio + strength training equipment. Pretty ridged fee structure like all LA Fitness locations. You’ll be offered an initiation fee. If that fee is on the higher end, you’ll owe less monthly, and vice-versa. I payed $190ish initial, for $33/m, which I personally think is pretty fair. If you get quoted a low initiation fee it may be worth asking if you can pay more up front to save on the monthly fee! If you’re picking a gym in Oshawa to use for a while, this one is a pretty good bet, though you may also want to price shop at the (albeit much smaller) Orange Theory fitness up the road.
This used to be such a great gym. I've been a member for almost 10 years and have watched it slowly decay. In the entire time I've been there they have hardly updated the equipment, a lot of it is either partial broken or broken with a needs service sign on it which takes forever to get fixed. The staff there is nice and friendly for the most part. But the gym has not been properly maintained or kept up to date. Also they have slowly cut back on the hours they are open. Its sad how early they close on weekends. For how much a membership is at LA fitness it sure doesn't compete much with what 24 has to offer or any gym.
Kind of clean. Really need help in the minor upkeep. Hiring a new cleaner would really help . The security isn't at all up to date. As in there is none. My engagement ring was stolen right from front desk in under 24 hours. Left it in class and was brought to front desk where I called and 2 employee confirmed they had it. Went to get it and bam all of a sudden it was missing. The personal trainers are amazing. You won't be disappointed with them. The machines are great new and up to date. The classes especially the Zumba class is awesome. Really keeps you moving a d motivated. Hate that I miss them.
I am actually a member here. I must say for the price you get alot of services. 45.00 a month Includes pretty much everything with the exception of private classes. I joined mostly for the pool , sauna and hot tub. Since then I've now began an exercise plan. Bathrooms and showers are always clean. Always paper towels /soap In showers. Friendly atmosphere. I stop in mornings around 8:30am... not bad , becer wait for equipment... after that is gets busy...after 10am it slows a bit again. If you looking for a gym that has more than anywhere else and everything works. Oh did I mention a basketball court...yup one if those too... and nope I dont work there.
(Translated) Very neat and clean (Original) Muy limpio y ordenado
Nice place
Excellent gym
My fav gym.
We were brought on board by Momo and he was very welcoming and showed us around nicely. Momo was quick to respond to all the queries. Really appreciate his efforts and looking forward to new journey at L.A fitness
I have work-out at dozens of La Fitness's..l really like the Yorba Linda location a lot..they are always super friendly...the staff always helpful...super clean..and the members working out at this place are always very friendly and courteous...
nice facilities. Enough equipment and machine even if busy plus they have basketball court
All day everyday... My second home
Great equipment, nice sauna and pool. No WiFi and the TV options are terrible. Plus different machines have different channels. Only 10 channels per machine and sometimes duplicate channels.
Staff is terrible. These guys said they “lost” my shoes. Very expensive pair. I had called ahead and let them know I had left it on the shoe rack after my workout. They said they would put it aside for me so I can come back for it. I came back for it when they reopened and apparently it’s “gone”. All they do is sit around and congregate at the front desk when they could be doing so much more to help their customers. I left this gym for a different one.
Fantastic staff! Thank you Omid, for excellent service.
Won't let you cancel over the phone so if you've moved away you have to go all the way back to the gym to cancel before they charge you again.
Great gym. They have a pool, sauna, squash courts as additional features.
Nice place. I just use the pool and saunas. I like the big bathrooms and showers, decorative too.
First day signed up online. Very clean club all machines fully operational. Went right after 730 just enough people where workout wasn't delayed. Enjoyed glad to find a nice gym close by home.
Nice club. Hours could be longer on the weekends but whatever, not a big deal. No contracts!
They continued to take my money after I canceled my membership. When asked about it they didn't care and told me to wait. Rude people on the phone... rude stuck up staff..
Clean machines
Not a bad gym. Lots of equipment. Better pricing than most. The water fountain and fill stations leave a lot to be desired. They only have one fountain that fills water bottles and it might as well drip-fill your bottle as its painfully slow. Not to mention it is mounted on the lower fountain so you have to bend over uncomfortably or press with your knee to hold the button for 60-90 seconds. This might not seem like a big deal but it goes to show the level of attention to detail. There is often a lineup to fill your water bottle and most people feel pressured to hurry up so they dont get the water they need. When fitness is routine and this process becomes part of that routine, it can become frustrating. Spend the money and get proper drinking fountains and fill stations.
Let me tell you something about this LA Fitness it is in my personal opinion the best gym ever the first time walked in here I get treated with an abundance of respect by one of the greatest General mangers, Paulo he is one of the most genuine nicest people I’ve met and such an amazing guy when you go in here ask for Paulo he will personally make it his job to make sure you walk out the gym happy and extremely satisfied and will make you eager to want to come back thanks to him I adapted fitness to my daily life he showed me the life of why the gym was the type of place for me thank you Paulo for truly changing my life you’re honestly an inspiration and one real hard working individual, everybody don’t forget ask for Paulo and I promise you the only regret you’ll have is not asking for him thank you La fitness for everything.
Best club in KW! Amazing staff and equipment. Change rooms are spotless and showers are clean. Love the atmosphere.
Emphasis on a clean and safe environment and friendly staff helped make it a great visit.
Worst possible gym in the area. Do yourself a favor and stay away.
Needs to be updated. Need tv's for each treadmill, etc.
2 star for accessibility/great hours and kind staff. 2 stars for exercise equipment, pool, basketball court, and locker rooms. Everything except a wrestling mat and an indoor track are there which is pretty much everything you need and more from a gym. There is a seasonal crowd that comes in and makes a mess. During peak hours some equipment can be hard to access. The group classes have the most enthusiastic people they can get. Cleanliness fluctuates with the busy hours.
Great place to work out
Super clean
Great gym, well sized and even when it's really busy you won't be waiting long for equipment.
Great use of space! Would never believe all this would fit in that space in the shopping centre, even a nice sized pool.
Perfect place for teens and basketball players
The gym itself is GREAT! The equipment is brand new, the pool and locker room are amazing, and there's a separate room for women!!! The staff are super friendly and approachable. The yoga instructor Carolyn knows what she's doing very well. I loved the gym and was ready to sign up. I also told a lot of people how great it is. BUT! Since they offer a VIP 14-day pass (as advertised on their website) only given by an existing member, I decided to try it. I asked a friend for it and got it. On the pass itself it said 4 days pass, instead of 14 :I Also, since I just finished one guest pass, I decided to call their customer service and ask if I can use the VIP pass right after. The lady on the phone assured me that I can absolutely do it. Now, I go to the front desk. And the manager tells me that they never offered 14 days passes, it's always been 5 days only. Plus, I've already used one pass, so the system won't allow to activate another pass. Scam much? I have no problem with gym only allowing one pass. Or offering 4 days passes. It totally makes sense. But why lie and promise things that managers deny?? I felt terrible having to ask for things that the gym promised in the first place and seeing the manager KINDLY allowing me in (gotta give him that, but still). Forget about VIP pass, I won't take it since it's not allowed. And needless to say, this whole situation made me reconsider my plan to join. I will also have to explain to everyone why I'm not joining cause people will be asking. Overall, the gym itself is fantastic and I can see why people enjoy it so much. Majority of clients won't encounter the problem that I've had with LA Fitness, but such situation did take place. And it was very unpleasant, and wouldn't have happened if LA Fitness was honest about the passes that they offer.
Like LA Fitness. Have been a member for 3+ years and no complains so far.
Lift city
Closed from March 6 - March 19 due to renovations.
Great gym with excellent variety in services.
Use of masks is mandatory everywhere but in this facility where you can meet the most apparently healthy individuals who all of the sudden claim that they have a medical condition which prevents them from wearing a mask to walk around. Managers should accommodate those individuals according to the law so they don't spread their germs. Seems that half of the guys in that gym have a medical condition... Isn't that weird.
I honestly loved this gym. It had everything I need and I never felt like I was waiting on machines since there was so much variety. I had to leave because of the limited hours. I work 12 hour shifts and it was never open early enough or late enough to accommodate my schedule on the weekends. Please extend the hours as I'd love to come back! Also my trainer Kirk was amazing ????
Plenty of equipment and space, but it can still get crowded because half of Buffalo seems to go to this gym, especially around New Year's resolution time.
The bathrooms and showers are very clean and pleasant at this particular location. Best place in town for indoor workouts.
Very clean and friendly environment
It’s an LA Fitness. They have a good amount of free weight equipment and a wide variety of nautilus type machines. Having a pool is definitely a plus and they have a good variety of fitness classes. Other than at absolute peak times (in this club’s case that seems to be 6 - 7 in the morning) I’ve never had a problem getting a bench or the weights that I want to use and even at peak times it’s not absolutely packed. The down sides are they aren’t too quick to clean up the locker rooms, there is usually trash overflowing in the bathrooms. They also don’t really hurry to get broken equipment fixed; I’ve seen a couple of machines sit broken for weeks at a time. Whoever designs these clubs also seems to not understand a basic physics principle that heat rises. The upstairs where all the cardio machines are tends to get really hot making working out on them more uncomfortable than it needs to be.
Classes offered are decreasing all the time. I've known several instructors that have worked here and it is obvious why. They do not compensate nearly enough, or treat them with respect. The air conditioning is broken frequently and it takes a ridiculous amount of time to get it fixed. Talking to management or contacting corporate does absolutely no good. They couldn't care less about customer service.
Busy, but not obnoxious... has everything I need for my workout
As a personal trainer there I've seen and know how good the staff are and the facility itself is fantastic. Recommend it for sure!
so far, so good and I love that I could freeze my membership anytime.
Great work out . you dont get bord and after a nice work out you can enjoy the pool
I really love the management staff they were really hopeful in my process of getting a membership as well as advising my personal fitness.. love the gym and the staff!!
I set up my alarm at 8:53pm and get ready for booking an appointment at exactly 9pm, I still couldn't book it, r u kidding me, there is no way I could book it. I am pretty sure the employees already give those spot to people before 9pm, imagine this they open at 5am to 10pm every hr allows 10 people, so that is 180, so 180 sites gone in 2 seconds that is crazy, I don't believe that
Super clean and spacious gym. Lots of equipment. Affordable and they just extended the hours so it's great
So fantastic place for real men
Little out of date but a pretty decent place for the cash.
So busy, seriously. Peak times are the only times I can go due to my schedule. I'm not much of a machines guy but the machines are weird.
Great gym located near the Henday. If you go early in the AM you can avoid crowds. They have all the regular services and amenities as well as a swimming pool, basketball courts and racquet courts
I Recently joined LA Fitness oshawa,I had a great experience with staff.They toured me the entire club and explained everything with lot of patience. Highly recommend to join this club.
lots of machines
I joined LA Fitness to play squash and have been a member here ever since this location opened (around 3 years). It is the only LA Fitness in Edmonton that has squash courts so that is why I go here. Edmonton has a pretty great Interclub Squash League that basically all of the facilities with squash clubs participate in. LA Fitness was a part of the Edmonton Squash League in the first year it opened and there were 7 teams out of this location. Three of those seven teams actually won their division in the league that year - so there was a healthy number of people playing squash at this location. However, at the beginning of the next season LA Fitness decided not to participate in the Edmonton Squash League and did not announce their decision until the very last day of registration for the league. This was a very rude move because not only did it leave the league scrambling for new locations to play, but it also displaced several teams that were planning to play out of the LA Fitness location again that year. The reasons that LA Fitness gave was: 1. That it is against their corporate policy to participate in outside leagues because they have their own leagues amongst their different locations. Well this reason is totally bunk because there is only one location in Edmonton that has squash courts so they can't make an inter club league. Also they have attempted to create a box league a number of times but nothing has ever been successfully organized. 2. They also stated that they have a policy that non-members are not allowed to use the club facilities. This reason is also quite frustrating because for the past two years they run the Paul Saddler Swim school for children out of the pool at this location. First off I was under the impression that LA Fitness was an adult only club and when these swim classes are running there are small children walking through the change rooms all the time and the pool is overrun with kids. That in itself is a separate issue, but it also directly contradicts the reason we were told that we couldn't play in the Edmonton Squash League because these swimming kids are using the facility and are not members. Needless to say I am quite upset with the decision to not play in the Edmonton Squash League mostly because they have been unable to offer any viable alternative for the members that pay to use the squash courts at LA Fitness. It is a real shame because this location has some of the nicest courts in the city. I feel very strongly that they should reconsider their decision to not participate in the Edmonton Squash League.
Charlie was so polite and i liked the service there Thumbs up
????
Terrible, the worst Gum in Niagara Region
as of now i am luving this place,
Awesome gym. Pool. Hot tub. Very happy here
Great staff and friendly service ! They have been very accommodating in regards to memberships. Overall I have been very impressed with the professionalism of this location .
Love this gym
Excellent gym. Lots of parking and good equipment.
The best club in GTA! Love it !!!
Pros: Never busy (at least in my experience, from late afternoon to late evening) Good selection of machines, some interesting ones that aren't at other locations (particularly the new gyms) Access to other LA fitness locations (I am in waterloo for school and use my membership from home to go to this gym too) Cons: Shower area seems dark and dingy (though not a huge deal) I have never dealt with customer service at this location so I don't know what they are like. I prefer the older LA fitness gyms (like this one) to the new ones. The one I went to in Oakville (before I moved to Waterloo for school) got closed down when they opened a new one close by in Mississauga. The new gym is super busy and lacks certain machines that I liked from the old one. If they do the same thing in Kitchener I will probably cancel.
Great facility!! Except it is the only location that doesn't provide free wifi.
READ THIS REVIEW!!!! Few major issues When looking around for a gym that met my needs I NEEDED one with childcare. Ended up getting a membership for myself and my husband and childcare for my child. Paid the $100 to become a member then the first and last months which was about $200. Within the first month on several occasions they told me they couldn't take my son because he was crying, hes 12 months old. Then I couldn't drop him off because they were too busy. Also couldn't drop him off during specific times throughout they day... So it became an issue that I couldn't workout because the childcare wasnt working out. So I took my husband and son off the membership. Months later I tried canceling the membership and went in person and they said I couldn't as I needed a sales person to do so but I could MAIL them a cancelation note, then I was told I had to pay the last months bill before I cancelled, then I finally spoke to JEFF the MANAGER and argued with him over the phone until he finally canceled my membership and reminded me that when i started i paid first and last months bill so the final bill was taken care of. So seems like a very selfish way of them to skeem people into not cancelling also not a good childcare since I paid a bunch but it didnt work out. Overall great gym not good management. Also, Jeff the front desk lady told me you absolutely can not cancel a membership there yet you did over the phone... just sayin.
They have a good program in a good pool and a good hot tub
Clean and well equipped
My go-to gym! Only thing I would change is their hours of operation. Wish they had a 24 hour location or two. They have a basketball court, track, swimming pool/hot tub, Sauna and all the regular weight equipment.
Not enough squat racks.
The men's change room cleanliness is gross. The shower curtains get changed maybe every 3 months, by that point the curtains are hard to look at. The machines and work out benches are dirty around the bottom. Pool area isn't in the best of shape. If you don't mind the cleanliness the place has a great selection in machines and lots of room to work out
Great facility. Always clean and never overly busy. Lots of equipment and services. The staff are extremely helpful and kind.
Would be 5star if ppl put the weights back in proper place.started going back 2 catalyst.ppl started stealing the basketballs so now they jeep them behind the counter and i don't blame them.havebt shot around since because I don't feel like giving my id
Great gym with tons of equipment to use. Very open concept and will never be stuck waiting around for a machine. :-) Staff are amazing and will work with you to help meet and achieve your goals! They helped get me situated with Vince as my personal trainer and man will he ever work you! Breaks down a solid workout guide to help motivate and keep you coming back! PS please get towel service LA. ???? None the less 5/5 Stars ⭐⭐⭐⭐⭐
Overall great gym lots of weights, machines and cardio machines. Only complaint it the place is dirty most days. They just hose everything down which doesn't clean anything. The floors in the showers and pool area are gross. Almost always thier is pee by the urinals.
Simply love this LA fitness. I'm a regular here and I only have good things to say about this facility. The staff are very nice and do not give you any issues. The facility is not jam packed either and had ample space to complete your workout in peace. The swimming pool addition is also the best. I will continue coming back here, thank you for the exceptional service!
We looked around a bunch of places locally but this had the best price & the pool was the main selling facilities. I agree it can get be really busy so I try to go in off peak times so I don’t have to wait for equipments, never felt any pressure to sign up for a PT (we didn’t bother with our complimentary session) My only real issues are 1) The children’s swimming lessons, as I said having the pool was a big selling facility but several times we haven’t been able to use it because of these lessons, this is what places like servus are for this should stay as adults only. 2) There does seem to be a shortage of bars in the weights room, on several occasions I’ve had to go looking for a bar to use a piece of equipment or for deadlifts as there doesn’t seem to be enough. A set deadlift area may not be a bad idea either. 3) The maintenance staff seem to be pretty slow at filling the cleaning dispensers when empty, meaning you have to wander around looking for one to wipe down the equipment. EDIT: Removed a star after I noticed a sign saying they are offering children’s swimming lessons 6 days a week now, when we signed up we were told it was only once or twice a week.
Still the all time best place to work out in Edmonton.
Best la Fitness around here.
Avoid peak hours.
Don't sign up to this gym. Staff is horrible. Facility is full of mold and filth. Machines are garbage from the 50s. What a shame, it use to be such a nice gym.
Great gym in a great location. Lockers could use more frequent cleaning and a sauna would be amazing. But overall, it isn't often super busy and the staff are always accommodating and staffing the front desk.
This is the worst LA Fitness in Canada! Equipment all outdated and falling apart, washroom smells urine. Talking with the staff, there is no plan to renovate it to kind of follow the other LA Fitness standards. Its frustrating....
went 5 times to the gym to cancel the membership but they keep saying head trainer is not here so they cant cancel. i haven’t used the facilities in last few months but i am still paying $300 a month since i work 6 days a week and don’t have time to go for cancellation everyday. my advice is don’t fall into the trap of these scammers and go somewhere else.
AVOID THE PERSONAL TRAINING PACKAGES. It’s a contract that never ends. I’m I’m a big fan of La fitnesses and I will chalk this experience up to a Buffalo NY hiccup. I paid for my yearly membership in advance and purchased personal traing for 6 months. Not a problem. Covid hit I switched offices and the Hamburg location did not have any trainers available. I checked my account and despite fulfilling my 6 month agreement I have been getting charged 360 dollars monthly. Called the club to discuss and was told I could not get a copy of contact emailed and could not be helped. Here’s the icing on the cake. I can cancel my traing package but have to use my sessions with in 30 days. These gyms are so happy to sell you packages but never advise of the fine print or set expectations. I did not appreciate the manly voiced woman repeatedly asking me if I read my contract. I’m having flash backs of Bally’s in the early 90s.
The best Gym in the area. Clean, friendly, and modern. Plenty of equipment for weightlifting, and dumbbells go to 100lb
always lots of parking, and gym is clean.
Great staff great facility !
Clean facility, friendly staff and it's not overly busy especially compared with the south and west side locations.
I had used this gym for several years, often going on freeze for the summer. Worked well because the next time I wanted to go I would just walk in and it would activate billing again. Froze my account in March only to find out they've been charging me for the past 6 months. Called in to find out they gave me a temporary 1 month freeze instead of a normal one and then had the audacity to label it "complimentary" Haha nice. So they tricked me. Tough luck for me, they can only refund the last 2 months so I'm SOL. Have a nice day and don't bother going here.
Any place that still decides to try to sell me something - after I clearly state it's not in my family's budget - will always receive a 1 star from me. Nice facility / amenities, but I find certain sales tactics gross. Would not recommend giving them permission for direct withdrawal, they seem pretty adamant about it and that's a huge red flag for me. Especially after reading some other reviews here about their billing practices. Like all great sales pitchers they will be super friendly and all smiles and make you feel good, but it's quite clear they're trying real hard to make a buck. Can't blame them for that, but when I already pay 160 to start up and then another 50 for a yearly fee so "the prices don't change" (yeah yeah) and I tell you I don't have more money, I expect you to respect that. But hey, who am I to say if a gym should push dirty sales tactics on their customers or not?
You guys have some serious problems with customer service! Worst location out of all in Toronto. Can someone just fire that Asian girl that gives everyone an attitude??
Very big and clean
Couldn't even get into the gym. I called to get a quote for a yearly membership rate and they told me they couldn't give me one until after a tour. I told them I just want to work out and do a boot camp class and they still couldn't give me a quote. Why would I visit a gym if I don't know if it's in my budget?
Amazing experience at LA fitness ! They have great trainers and the ambiance is very motivating . The best part is the kids centre, you can work out in peace with your kid in the kid centre playing with one caretaker.
Very nice facility with decent equipment. Always clean and a great friendly environment suitable for all skill levels.
Big gym with lots of equipment, everything is new so that's a pro, went for a free 7 days to try out, I go to world health as my normal gym. Won't come back because it's way too hot in the gym no air conditioning, if your okay with the heat this is a decent gym.
Great place with new equipment.
It’s quite disappointing that La has actively engaged in discrimination against their own customers. A company that works to uphold privacy is now taking intrusive measures to disclose your medical information
Looking for a new gym. Waited 10 mins at front desk, no brb sign, no staff. Not a good first impression.
Beautiful place. Very big, with many things to do. I love the pool, and the layout of the gym. Best membership price around, too!
You cannot beat the monthly fee! Amazing for a place of this caliber. Very clean, lots of machines, friendly. Just don't expect any extras other than water, shower soap. It would be nice to have a steam room instead of sauna but that's nitpicking.
This has to be the cleanest LA Fitness I’ve used in Canada. Club is newer and is large with all the equipment you would need. It’s not always crowded like most LA fitnesses given the location. Was on a corporate try out between LA Fitness, Planet fitness, and GoodLife for the last yeah and I have to say this club really gave Goodlife fitness a run for their money. If I lived close enough to this location this would be the club of my choice given the three clubs I mentioned. They should really be the template for Canadian LA fitnesses ????
Bathrooms are moldy and gross
love this place! The atmosphere is always great and motivating. The whole staff are always helpful, Tahir is pretty much always there with a smile. definitely recommend and can't wait to go back after the lockdown.
Very clean very pro
Great staff!! Excellent location.
Great gym over all. The only thing I wish is that they could include some weights in the spin room. The south location does have some 3-5 pound dumbbells designated for the spin room.
Clean
Equipment is run down but the spin teacher Mark is amazing!
Its never really busy so thats good but the equipment is dated but its decent, the wifi is cheeks lol, but its an okay place
I always use the pool here. It's great for laps, and very clean too. They keep the place in tip top shape.
This club is great, amazing staff, always friendly and very clean. They are doing the right thing with the hand sanitizer, keeping it at the front so people use the correct product to clean the equipment and the hand sanitizer for their hands. If you ask them they will explain it to you. They are all very helpful and handling the situation the best they can.
Amazing! Amazing people, the crowd is super nice. The pool is open for lane swim. Overall such a nice place
Update: They just spent 1 million dollars on a renovation and all new machines!!!!! Love it!!!!!! Brand new gym for the price of the old one. OLD Review: Before I recently moved to California, I was a member at Planet Fitness. I switched to LA Fitness because there's one on the way home from work - if I don't go right after work, I won't go! I'd rather still be a member at PF because they have all sorts of services for $20/mo (open 24/7, new machines, tanning, hydro-therapy bed, massage chairs, etc.). This LA Fitness has pretty old equipment and the lockers in the women's locker room need to be replaced pretty badly - which is weird, because my boyfriend and I paid an arm and a leg when we signed our contracts (initiation fees, first and last month's membership, etc. etc. - for the two of us it was hundreds of dollars). I was very excited about having access to a pool, too, but there are ALWAYS kids having swimming lessons. Apparently you can't swim laps during lessons - which is always, literally. Every single time I try to swim there are kids having lessons or a water aerobics class (after work, early morning, weekends...any possible time someone with a job could go). In spite of being due for some serious upgrades, though, convenience factor always wins with me. I've never had to wait for a machine (treadmills or weight lifting). The staff is also very nice - I go every day and I've never had a bad experience.
Great spot to workout, go for a swim or relax in the hottub or sauna
I was with this gym for a year had to put a lot of money down up front when signing up for the gym membership. Cancelled my membership here because really expensive and after cancelling my membership they still charged me for a membership and they now say they can't give the money back. What a joke.
Love it, people do be looking sketchy tho
Super sneaky in terms of their charge. They told me that I can put the membership on hold anytime when I need to (vacation etc) when I signed up the membership, and resume anytime without paying for the initial fee again! But found out that they will still be charging $10 each month when the membership is on hold. For what reason, I don’t know!!
Goid location, great options, good maintenance, squash corts, yoga, spinners bikes, elipticals, basket ball cor. Pool, wet sauna and steam sauna. Stair machines and more
Cool
Brand New Gym. The staff is not nice.
Leg day I love this fillings
Superb facility. Kept clean and well maintained. Staff is very helpful and friendly.
The location and free parking are great; however, some of front desk staffs are very rude. Apparently, they aren’t happy to be there. Also, very tense and grumpy. Energy drainer. No greeting at all.
Great gym, super clean, weights are much better than other gyms. Only big thing that prevents this from being 5/5 is if you cant go at a time thats not deemed as "a little busy" Good luck getting a chance to grab some free weights. Ive had to walk around doing other things waiting for areas to be free. Also, not staff related, please put the free weights back in the right location...
Horrible, overcrowed, small and expensive. Didn't follow covid protocols before most recent lockdown
Nice gym .newer equipment
Friendly staff and a clean gym with natural light and a high ceiling. Switched from Goodlife Fitness to LA Fitness right away!
Update: decreased to two stars after observing cleaning staff using the same gloves from ladies washroom into ladies only to walk on the treadmill then into kids clubs.. the same gloves. That's gross and extremely unsanitary. Don't get me started on the fact that the the cardio equipment has not been cleaned underneath in over a year. The ladies only area is never vacuumed and when the Mats are washed they are washed with the same mop used in the bathroom! There is zero accountability to ensure training staff encourage members to wipe down machines after using. The free weight racks haven't been wiped down in god knows how long there's so much dust and grime it truly is gross and not motivating at all except to get in and get out!! Again only thing keeping me here is the fact that the kids club is insanely cheap but will probably be cancelling soon if my email to head office goes unanswered. Previous review: I really enjoy this gym and it has truly grown on me. When I first started I was super disappointed and almost discouraged with the cleanliness of the place but considering the cost of a membership plus childcare I really couldn't complain to loudly. It always warms my heart how well the staff in the kids club are always so happy and excited to see each kid that comes in. The gym itself is really nicely laid out and I enjoy not having to wait for equipment so that is a huge plus!! Have update my review in light of recent observations from 4 star to two.
This is my gym. The pool is great and the staff are helpful. Never had any problems with the machines. The instructors are very nice, but some are more intense than others. Find one that best suits your workout pace and style.
Great gym. Awesome Layout and a basketball court and pool.
Great new gym. Smells like normal air
I work just across the street so I come here on my lunch break for a quick workout. Lots of equipment and space. It's nice to have punching bags and a basketball court. Swimming is great if you're into that kind of thing.
David was great helping me get acquainted with the facilities. Friendly staff great gym.
Price package was not the greatest... The swimming pool was very creepy as no privacy while u swim, bystander outside can watch u while u swim making the experience very unpleasant same goes for everyone that enters the gym and does its running on threadmils. That swimming pool gets a 1 star out of five. The basketball court gets a 5 out five stars. I loved the setup and that u can shoot basketball during all of its open hours. The gym part gets a 3 out 5, lacks tv screens and channels. I took the tour but have yet to decide to become a member yet. Going to drive to other locations to see if their are better deals and better swimming privacy available. They could have also made the female and male sauna together instead of separate. No Wi-Fi ????
Nice location, lots of space and windows and high ceiling, good juice bar. Not thrilled by the amount of zap though.
Worst guidance
Extremely dirty and unorganized! Filthy and stinky instruments and common areas! Do not waste your money
Fill the paper towels please.
Whoever designed the parking should be in jail. Spaces between lines are painfully narrow. It’s always troublesome to just open the door and not slam the other cars. I always have fun navigating with my duffel bag, my kid’s back pack and my kid between the cars from the parking to the gym. It’s poorly planned.
Great experience
excellent gym
The facility is clean, equipment is up to date and I've never had to wait to use anything. I've also used their daycare and never had a worry with the girls caring for my daughter.
Pros: lots of cardio equipment w/ tvs. Classes included. Pool + Sauna included. Lots of parking. Big space. Cons: Awful weekend/holiday hours. Way too many kids in the evenings. Not enough resistance equipment. individual changing spaces. You can only access things like ropes and jump ups if you hire personal trainers. Their cleaning solution is a bad set-up.
The sign up fee is over priced. Pushy when you go in to inquire.
It's a fitness place.
Poor customer service ‘Say “No” once , before you finalized your membership decision’ Whoever the owner is , he/she needs to think about customer services. Having good facilities and bad mouth will not get you a business. I went to inquire about facility and membership cost. The representative was decent to walk through facilities. At the end when I heard the membership charges , I said I need some time to decide. The rep went furious 0 to 100 in less than 1 second. The rep said “ why did you waste your time ?” And also “ based on my experience I’ve never seen anyone joining back who says they need sometime to decide “. Now I’ll be honest here, he was right . I am not going to the gym. But his responses which I quoted confirmed my decision. The point is simple. The rep should learn how to take “no”. He was furious and lost his temper and asked me some nonsense questions and tried to push me off verbally. So, before you decide for membership, say no at least once and then decide your future membership.
Over packed most of the time. I find the trainers just walk around and flirt with girls all day.
Clean and friendly environment.
Great customer service, they are very transparent and honest. Big reason as to why I bought the LA membership was because of how kind Joshua Thomas and his staff were to me. Hoping to stay long term. Definitely would recommend the Oshawa location!
Clean facilities, modern equipment
Amazing gym with great staff! So happy to be back!
Jayson is the person you want to talk to for training concerns
Overall Satisfactory
The billing practices at LA fitness are deceptive. When I first signed up, I was quoted an extremely high monthly fee. Of course, I researched this before signing up. I mentioned that the fee quoted was significantly higher than the online posted fee. The gentleman I spoke to you responded with, “Oh, you know about that”. He seemed quite deflated by the fact that he was going to be unable to talk me into paying the higher fee. I negotiated paying a higher upfront fee than what was posted online So that I could reduce my monthly fee. We verbally agreed and I signed electronically. After a few months, I noted that my monthly billing was the same amount that was posted online even though I had negotiated a lower monthly fee. To summarize, I paid a larger fee upfront but ended up paying the same monthly amount that was posted online. Unfortunately, there was nothing I could do about it as I was told they signed a contract. In my opinion, this was deceptive.I should have canceled my membership at that point. I didn’t. I kept it for several years. Last week, I went to the gym and placed my membership on hold for three months. I was told that there was no fee for me to do this. Yet, today, I was billed for the following month. As it stands, I’ve paid for this month but I cannot use the gym because my account is on hold. Again, this does not sit well with me. I called the gym and was told that I tried to place my account on hold too close to the billing date, so I was being billed. Again, I feel there is some deceptive billing practices here. I think everyone knows that canceling a membership at a gym is difficult and normally involves numerous calls and written letters. While they make you jump through hoops to cancel, they keep collecting a monthly fee. I fully expect this to be the case as I attempt to cancel my account. I’ll update here over the coming months. Be very careful when you sign a contact here...it won’t be what you expect and it certainly won’t be what you verbally agree to.
This west location gets unreasonably busy from around 5:00:7:00pm. I was led to believe it wasn't that bad but I still struggle to find a spot to change or even place my belongings in their cramped locker room. I paid $150 upfront and I wouldn't recommend it for anyone who plans on going after work.
Very clean . Lots of equipment. Everyone follows the covid rules. Super spacious. Lots of lockers. Very nice environment. Music not obnoxiously loud. Everyone is pretty quiet and respectful to each other.
L A Fitness is the first gym I have ever been comfortable walking into. Ever. That says a lot. Everyone treats you like a person just wanting to do better for yourself. Even the clients that go to LA are a good atmosphere to be around. Kyle first set me up with my membership and has been a great help. Not only is he knowledgable but he is kind and always offering help.Jonathon is another great mentor and team lead. Shannon is a doll! She makes every personal training session not only a good work out but she is so funny!! Needless to say this gym has felt like family during my weightloss and I highly recommend becoming a part of it!
Been a member for 8 months and have had a few complaints which may also be of interest to you although does not seem to be for LA Fitness as corp policy seems to be more interested in max profits. 1) Basketball groups hog the whole gym with cross court games so that no-one else can use it. Does not seem to be any regulation to use half gym for games which I suggested. 2) Little kid program for swimming which is driving adults out of the pool/ hot tub with noise and parents crammed all around the pool. I understand this was supposed to be an adult gym but things change without notice when LA fitness wants more profits. But worse yet was an adult male parent taking his pig-tailed little girl through the men's locker room to reach the pool as they have no family room area. Which could easily see a man undressed coming out of shower or dressing. When I told staff they had the answer ready as they must have been told what to say: under 7 is "age of innocence" so little girls may be in men's locker room and vice-versa. How many parents with kids agree with that? I cannot see any responsible parent doing that with any kid over 1 year old? 3) The last thing is the apparent no limit to the number of members that are allowed to join as that also maxes profits. And the changing initiation price ( as low as 0 as much $100) and monthly fee (as low as $30 as much as $40). I gave two stars because there actually are a couple of girls at the front counter who try to help and since the initial sign-up which they tried to promote a personal trainer have not bothered me about since. And there are lots of machines available if you are not interested in free weights which are usually busy.
Very nice staff, everyone there helps eachother out and I love to workout here because it helps me feel good on the inside and outside while taking my mind off of a lot of things that bother me. It is definitely a way to stay for and healthy and it is very important to stay in great shape. 23 never felt any better????????????
Really one of the best LA locations
Showers are gross, and dated. Machine equipment is dated. They don't use spray bottles, and instead have paper towel and barely any sanitation stations. They lack filtered water stations. For the price you pay, it's not very good quality. Nobody or very little amount of people clean after use. I guess they don't really have that much competition in the area and can slack off a bit with this. My school gym and facillities are cleaner, and more current. Good thing I'm only here for the summer...
Not that bad. Waiting till we don't have to wear masks anymore.
I rated this poorly due to the poor customer service. Had a free 7 day pass from another rep that I couldn't find and the manager bailey had a very poor attitude in helping me. Almost killed her to give me a 7 day pass.. was thinking of leaving world health but after being in the atmosphere here with non friendly service I'll just use my pass and go else where
Signed up for this Gym when they reopened after lockdown and this has been the best streak I’ve ever had in terms of consistency in attending a gym. The facility is an amazing size, the amenities they have as well makes it easy for anyone to find a new way to work out whether that be swimming, basketball or dancing! Plus the staff are super attentive to Covid protocols and friendly. 10/10
Worst La fitness I’ve been to. I already have a membership with La fitness, but I’m aware I have to pay a $5 fee to use different clubs but over here I’m being charged $15 fee & it’s going as a “guest pass” which makes no sense. It should be a inter club fee. Wasted my time arguing with the workers there.
Was once an excellent gym but now every popular fitness class is being replaced with yoga and zumba.
Great workout great atmosphere love going there
Tried calling to ask about their rates, line kept ringing busy. Who ever chose their demonic 666 phone number totally failed at marketing lol
The only one in Niagara and it's filled with different amenities.
Love this gym.
Beautiful gym. Jordan was super accommodating!! Love the facility
Updated equipment and facility really improved this location. Knock one star off for having no shoulder press bench. Edit: I'm changing this to 5 stars... I frequent several LA Fitness locations and this one takes the cake. Not necessarily because of equipment advantages or size, but because of the attention to detail and respectful clientele. The weights are ALWAYS put back and in the right location. This is a major problem at other locations, and it's a testament to both the staff/management and the attendees. Well done folks, keep it up
Problem opening again, parking lot packed with cars and again no one here to open
Dave is correct, they've completely oversold this club. On peak hours you're lucky to even find a parking space, much less a treadmill. My insurance pays for my membership here and I mostly go in off-peak hours, else I would probably cancel. The facilities are nice, but they do seem to have a problem with temperature control.
Anthony, the general manager of this location, has made making this gym my new home seamless and enjoyable. There are so many gyms in the area with extremely low prices or other deals but they don’t compare to LA. Not only is the gym and all it’s amenities state of the art, but people like Anthony are what really makes this gym different. He ensures that each client feels at home in the gym and learns about each person to make them feel like more than just a paying member. He really cares about each individual who comes in and helps them meet their fitness goals whether it be weight loss, muscle gain or just to become a healthy individual. We love LA!
Best place ever
Just got a memebership here. The initiation fee is about 25 than the monthly fees after that is 36.99. They took my first and last month payment so upfront I paid around d 107. Not that bad considering the size of the facility. Great hammer strength selection . Could use a hax squat machine.
Been here for 4 years, fair price, the equipments are plenty, folks are nice.
Just not a real friendly vibe. Men's shower area is old and needs a facelift. No wifi
Okay gym for the price. Showers are dingy, classes aren’t at great times, and maintenance isn’t kept up. Equipment is pretty good and gym is never busy.
Just wondering is there a designated parking area? Where is it and is there a parking fee??
Clean and spacious and have guest privilege pass program. I
They make go through hell just to have an over priced memebership they want a debit card and a credit card on file. Google doesnt let people give a 0 rating DONT SPEND YOUR HARD EARNED MONEY HERE. Online on the la fitness website you dont need a credit card you just need debit card but if you go in person they want an arm and a leg and multiple accounts VERY VERY POOR CUSTOMER SERIVCE. Machines arent even as good as GOLD GYMS.
Love it
Wifi in the gym can't handle a Skype call
It's a wonderful facility and just wanted to give a huge shout out to Josh, Augi, Aella, Nikki and the rest of the LA staff for being so welcoming and awesome!
Great location, clean and friendly staff. Omid is great and a gym ninja!
Shalmar Walters has been great to work with, especially with teaching me how to use each muscle fibre individual and together as one whole. Which has helped with my fitness tremendously. Very thankful to call him my friend, and will be definitely continuing to work with him as my journey continues. I appreciate you coach thanks for teaching me.
Love it
Spacious and clean. We just need better music system.
First time at the gym and didn’t feel left out! Thanks to Kevin! The customer service is excellent ????????
Ok over all but old and dirty locker room, restroom and swimming pool needs a lot more attentions. Maybe change the water more often.
Friendly staff and cheaper for bigger gyms in Edmonton over a whole year
Good facilities and friendly staff but, incredibly inconvenient if you are a driver. Parking garage is always packed from Longos customers, elevators from garage to the gym always seems to take forever (sometimes doesn’t even come, even after pressing the button a couple of times), and the gym doesn’t validate your ticket. You’re forced to talk to the easily irritable security guards and tell them you’re a member in order for you to exit the garage. Pretty frustrating every time I come to this location which is unfortunately the closest gym to my home.
Great place and super friendly staff!
Fitness Director Johnathan McNeill is a dishonest person. Other then that, its a good gym.
Annual fee and monthly fee is the highest of all gyms
Use every day almost
wonderful atmosphere, good gym equipment and excellent for the price
I was there on Saturday to unfroze my account and start going back to gym, start my regular healthy life which I had before pandemic. First they ask was to pay a 30$ initiation fee for using signature club which I really don't need but this is the closest gym to where I live now. But first I had to unfroze my account which they charge My credit card right away for 49.30 for annual fee but they couldn't do anything and they couldn't even activate my account and they couldn't explain why! I've been member of LA fitness for 2 years and all I wanted to do was going back to the gym and use their facility. The only thing i receive back was bad customer service. So now I'm our of my money for free days now. I can't use the gym and I can't get my money back for what I didn't use or can't use it for know because my account is still frozen. I know you are struggling because of the lock down but you only made $49.30 from me and no more as I won't go back to L.A fitness anymore.
The absolute worst. I cancelled and was still getting charged. Back then, they supposedly "lost my cancellation sheet" and told me over the phone that it would be no problem to cancel. One year later, I still got charged annual fees and …
Brand new but smaller than other locations. No sauna but free underground parking!
Best gym in the world ever
Best gym in Kitchener! Great equipment and staff.
DEC 2021 This gym is now with being operated by a new assistant manager that is not friendly. And was very insistent to sign the contract. Manager states that “This promotion only valid today” total sales pitch. Also noted a lot of people not wearing proper masking including the manager and the front end staff. Do yourself a favour and don’t sign up at this gym.
I go there mainly because it's convenient and not terribly expensive. If it weren't for those two things, I definitely wouldn't workout there. As has been mentioned, the weights are usually just scattered about not put away, and people don't clean their benches off after using them. It's gross to walk up to a bench and find someone's crotch sweat. And beyond that, some of the benches even have a bit of a stench to them. Trust me, you don't want to know. And the staff really don't seem to care. Paper towels and soap are often out, and you can tell that their one janitorial staff person is just not enough to clean up after all the gross members.
Good facility, lots of equipment, however has heating/cooling issues.
Everything is outdated compared to other LA Fitness locations. The steam room is constantly broken!
Nice and very clean gym. Staff are friendly and knowledgeable.
Great gym, strong programs and group classes, clean and welcoming. Great equipment. Group class leaders high quality.
Lots of machines and equipment. Even during busiest times, you are never waiting for a turn. Staff is friendly. Good juice bar.
Good location, not too busy in the mornings.
Josh and Shalmar have been great in making me.feel comfortable at the gym and are super friendly and helpful. Shalmar knows what he's doing and is helping me build a routine so I can feel confident in what I'm doing. I've gone to a different gym before and i felt out of place and lost there. I have not felt that way in the slightest at la fitness. So far so good . Thanks guys for helping me start feeling like myself again :) also the gym follows all covid recommendations and is very.safe and clean. Masks are worn by all and equipment is.wiped.by the person using it.plus a cleaner is there to clean more . Spray bottles are available and when a used.one is brought back ot is put on a separate table and that bottle.is.sanitized so.it is very safe and clean. Thanks ????
Great gym. Best in the area. Cheers, Dave
Great gym i have been enjoying so and it is clean and nicely.
I am so very much disappointed at your services , you have been charging me and my spouse for the past 2 years plus the 2 times annual fee of $110 each . I have paid more than $400 without stepping into your fascility ???? you have closed your doors to healthy people like us who cannot get the shot due to medical reasons ! We registered to your gym to work on our healthy living but you refused to service us . SHAME on YOU , LA FITNESS ????
Lots of equipment, helpful staff
Walking into LA Fitness, the place is big and has lots of machines so you shouldn't have to worry about having to wait if it gets crowded, maybe with the strength machines given they have 1-2 machines that work each muscle group. Staff wise, I can't say I had the best experience. James with the one assigned to my cousin and I to talk to us about personal training. I asked for 2 things: 1. a female trainer and 2. manual body fat measurement and not with the bodyfat monitor. He dismissed what I said about the manual body fat measurement and insisted on me using the monitor. Moreover, he did not seem to understand nor respect my cousin's and I wishes of not wanting to workout in front of guys. He would come and make unnecessary small talk for a long time which 1. kept me from doing my sets and more importantly 2. was not something I liked at all. What I didn't appreciate at all is when he saw my cousin working out and talked to her, she politely explained to him that she doesn't like to workout in front of anyone so he would leave but instead he continued to ask her "How about your cousin? Is she this way too?" that to me was incredibly disrespectful and annoying to the two of us. When you go to a gym especially when you have a busy schedule you want to get your workout done in the time you allowed for yourself to do and you certainly do NOT want to be bothered. Will ask questions/for help as needed. But I certainly did not appreciate the persistence when we both made it very clear we're not interested in guy trainer nor are we okay with having him around while we workout. Needless to say we are no longer members there.
Overpriced, the people here must be on commission as they are always looking to charge a little more.
Great prices, great facilities, and awesome and friendly staff. I have a personal trainer here who is very friendly, knowledgeable, and polite. I'd recommend anyone to come try this location out!
Scam
Great place close location has everything a person needs who enjoys working out
After more than one year of membership and many referrals to this gym, I have decided to cancel my membership. I will never bring my business to this place. James Abbey, the personal training director has no customer service skills whatsoever. I had a family plan and wanted to separate my membership from the other person. I asked him who I could speak to about this to which he replied "Let me get some info and I'll get you to a sales rep." Then proceeded to ask about my "spouse" without even asking for confirmation via Name. He stated she canceled and that was going to affect me. I went with it and asked him to explain to me in which way would it affect me if we didn't have a membership together and there wasn't a contract in place. He had no answer and began to treat me with hostility. Again I tried to bring back the conversation to my membership which he then in an angry way proceeded to ask why my wife canceled. I told him that was not the reason I approached him and that I handle my membership she takes care of her own. This guy slammed a pen turned his back on me and walked away. I asked him if he was not going to be helping me like he said he would and in a threatening way said "Your arguing with the wrong dude." He also stated he could do nothing for me after offering to help. I kept my calm and stayed polite as this unfolded. This happened Saturday the 17th and today I cancelled my membership. The manager apologized to me and said he is not under her staff or else he "Would of been gone a long time ago." I have filed a complaint with they're corporate although I don't think they'll do anything. I will take my business somewhere else and will never recommend this place to anyone. Equipment takes weeks to be fixed and the men's lockeroom that's a different story. Good luck if you join this gym hopefully your experience is not like mine.
I love it
Great gym and wonderful friendly staff, but the only downfall is the hours on weekends closes way too early and the change rooms need a lot of TLC I seen gross stuff one night and the cleaner was in there “cleaning while I was changing and when I went back two nights later it was still there. That makes me think this place doesn’t get cleaned properly.
The facility speaks for itself when you see it - tons of space with every element you might want in a fitness club. The variety and amount of equipment and extra amenities is impressive. However, I would say what really puts it a cut above the rest is their customer service and the positive and encouraging culture created by their staff. I have to give a huge shout out to Cam (Marketing director) for how he goes above and beyond to support the members and he clearly has a passion for what he does that is contagious. Also, Jesse and Milan at the front desk always have a smile and friendly greeting for you as you arrive. For anyone who loves pick up basketball (which is one of the main reasons I find myself motivated to get to the gym with my son) it is greatly appreciated that you never get kicked out of the gym for other programming or exercise classes (as is the case in other clubs) since they have a separate room for that. We have found that there is a large community of ballers here who are always welcoming to new players and there is always a great opportunity for quality pick up games! My experience with this place and the people I have met and interacted with has definitely been 5-star!! The LA Fitness brand has some role model ambassadors at the Niagara Falls location.
Very Poor Customer Service. classes full 45 minutes before start. Still no resolution to the aquafit problem. Filled today by 8:30. Update. March 3.2020. Full before 8:30. 4 people turned away. A lifeguard would allow 20 not 10. Before this rule (maximum 10) there would be up to 20 adults. The rest of the facility is excellent, aquavit is the exception, in terms of customer service. Instructor is excellent as well. March 6th. Full at 8:20 for 9:00 class.
LA Fitness is a fantastic fitness facility. It is well managed, extremely clean and the equipment is maintained and repaired quickly and efficiently. The members are friendly and there is no intimidation. I've been to many gym's in Edmonton over the years and LA Fitness is rated #1 in my opinion. If you are looking for a fitness facility, you must check the 12410-167 ave , Edmonton location before you commit to a disappointing membership at another facility. Good luck with your fitness goals!
LA Fitness it is what you experience it to be who you are.
Friendly staff, clean gym.
Meh.... they really just want our money. If you can get $19/month go for it. Wait for a deal. Nice pool. Poor maintenance. Something is always broken.
Great hours , parking , and facilities
It’s special. Amazing and peaceful with a great vibe and nice sales councillors like Diego
I like the place. I've been dealing with a chronic illness for over a year. The gym is where I can work on my cramps. Actually developed into some decent progress over last 6 mo. I go 5 days a week steady. Normally lots of room. Mind you, people gaggling together on cell phones tying up machines. Does get a little frustrating. Seems a bit of a clique there, the staff. They do their job but don't seem to conversational. But I have no issues with the place. Funny editing this. Well. I will say I still love the location and the machines. Still the cliques and if you want to be held up by people using benches as their smart phone tables while they do something else. Good place. If you want to wait to use a machine while someone posts on social media you have the house. Other than that, it is great even if they are taking more money out of my account then they stated they would
Good staff. Nice gym
Terrible. They close to early. Sometimes at 8 or 9 when they supposed to be closing at 10. The stuff take you out 15 minutes before 10. Is terrible.
The place is neat clean, Momo is the nicest guy there to sign you in, all the staff are friendly, plenty space in the gym and what is best they have a big climated pool.
Clean and all equipment is serviced quickly
Best Gym i have ever been to, been a member for over 10 years.
Big space to workout
I love the pool here. Nice guy.
Two weeks, and so far so good. It's clean, spacious, well-equipped and reasonably priced. Staff are professional and helpful.
Good layout, it's spaced out makes it seem less busy than it actually is
How dare they replace Zellers
I was surprised to learn they offer little kids swimming lessons in their pool (My visit on Sat at noon)...Not that I dislike kids, but if I'm paying for a gym membership, I expect the pool to be run less like a community center. During my last visit the pool was busy with parents rushing to get their kids in and out of the class, and 3-5 yr old kids in the water. I was totally caught off guard, maybe the LA Fitness can show on the App that there are kids swimming lessons going on?
Quick and painless sign up with Momo. He clearly answered all my questions and gave a nice tour of the facilities. Made me feel like I was in an independent gym. Not like my experience with Goodlife where the rep flexed his ego and pitched personal training the whole time instead of just taking my money. Goodlife please take note.
Love the atmosphere.
Me and my family of 4 love this place thanks LA Fitness.
I tried this club for free trial however definitely will start a membership with them, the structure is huge with allachines you could need, a pool and special mention to the kickboxing and zumba class! Very good and efficient club.
I used to love this gym, now it's the worst . I have such a hard time cancelling my month to month membership . Dont even bother with this gym because their customer service is the worst and you have to actually print a form and mail out to be able to cancel . They won't do it at the club . Terrible service I'm so disappointed.
Me and my cousin get treated very poorly almost every time we come into the gym. Yesterday my encounter with the people at the front desk was so bad that I canceled my account with LA fitness, And when I asked for the person's name who was being very disrespectful and rude they wouldn't give it to me so I couldn't file a complaint. They have no respect for the people that help sustain them to keep their doors open ......
My go to gym. Kelley and Patrice are great trainers as well!
Big gym with a small community feel! LA Fitness Kitchener changed my life! I started as an unfit and overweight woman who was scared to go to the gym fearing judgement because it can be super intimidating! The team at LA Kitchener is so welcoming and friendly and go above to make you feel at home! Simple things like saying hi and remembering your name go a long way. The gym itself is big and the different levels make it feel spacious like you don’t have to work out right beside someone. It’s not as new as some other LA Fitnesses, but the layout is for sure the best! They have been great during covid, everything’s very clean and you can bring a spray bottle along with you.
Looks clean in general but Old equipment
This place has gone down hill fast..... I have had a number of friends who have left due to the LACK OF CLEANING! For garbage all over to used band-aids in the showers for DAYS..... Not just once but multiple times. DISGUSTING! I have mentioned it a number of times to the staff and nothing has changed.
I checked this club out February 12th and was given a tour of the place by Jon. I was told it would cost me $3,000.00 for the year. I practically laughed in his face. He called in the 'membership guy' named Andrew. What an insincere piece of crap this guy is. As soon as Andrew came on board, I was ready to walk out and I asked Jon if we needed him? I was told he was the membership guy and he was their top salesman. Jon and I came up with a dollar amount that I thought I would be okay with but I couldn't get over the pressure tactics that were applied to get me to join. When I balked at the amount of the membership, this Andrew picked up the phone and I swear he was talking to nobody on the other end. After my initial assessment and one round with a personal trainer I decided that this wasn't the place for me. I took advantage of the 10 day cooling off period that the Consumer Protection Act 2002 allows and quit the club. The 'act' states that you must be reimbursed all of the money that you gave to the club. LA Fitness held back $50.85! For what I don't know yet. I am contacting the Ministry of Consumer and Business Services to get the rest of my refund. Beware of this place.
The front desk employee in the morning is kind and engaging, she knows the names of most of the people that come in during her shift. She brings value to the overall experience!!!
I have had an exceptional experience at this facility, from management downwards. Jonathan McNeil set me up with a professional personal trainer who is taking my gym experience to the next level. Any reviews under four stars are biased. The club is clean and has just about every amenity under the sun. Best gym in Niagara Falls, end of story.
Great Gym!
LA fitness "signature" special and expensive which price is more than other locations!!...Should has jacuzzi and dry sauna, It doesn't make sense that price be more, but the facilities less People need jacuzzi after workout and dry sauna and aquafit, this is big big problem, please build jacuzzi for tired people after workout Please be a little bit more responsible what people really need
Good fitness club but i have mostly found the hot tub to be broken.. not sure why it would take the management so long to fix something that's basically sold as an essential amenities. The mens shower rooms are pretty small and feel cramped
Best gym period
They charge me after 2 months the yearly fee!!! I was waiting for the pool over 1 months! And finally when it was open, the water was very dirty and stinky... pls think twice about to sign in!
Awsome establishment!! If you are thinking of getting a membership do not hesitate to go see Martin !! He’s the best
Great place to work out and great staff.
Put time in for yourself. It’s worth it.
Very dirty inside.
Cocky ignorant staff and crapy equipment...
Great staff, very friendly! Nice new machines! Lots of options. Usually quite busy, which is the only downside.
They kept charging my brothers card after canceling account, poor management no one takes responsibility. They have zero respect for their clients.
(Translated) Very clean, a lot of equipment (Original) 很干净、器械很多样
Very nice facility, machines are outdated
Decent gym. The space is quite large and I'm never really waiting to use equipment. I wish they had towel service. Great prices compared to other comparable gyms.
This is my updated review after being a member for 5 years (from when they first opened), I have decided to just cancel my membership and create my own home gym. The reason being that pre-pandemic, I had found that as more members were signed up that it was starting to get very busy in the weight section. There were actually days where there were no machines I could get on to or areas to use the free weights. It is a smaller weight area than my previous gym I used to be at. If I had the day off, I would make sure to get in early in the morning (but even the mornings it was starting to get very busy in the last year), otherwise good luck during peak time 4-8PM. So I can't imagine how that would be now with the whole social distancing thing. Also being not 24 hours, means they can't have people spread out more during a day. Second the change rooms were hit and miss with cleaning, as well lots of times they were out of paper towels to wipe down machines. When I first signed up I was told it would be adults only, I had no clue there would be a children's swim club for lessons at their pool, plus the many pre-teens in the basketball court. The Wifi sucks, I have never been able to get anything streaming on my phone. My last complaint is that compared to my previous gym, I found this place had way more people just socializing and taking up equipment, or monopolizing more than one equipment at a time. This seemed to be a bigger problem the last 2 years there than the first. People have to realize it's OK to talk to friends but leave the equipment free for those of us there that want to work out. And ya, leave the trying to pick up girls at the clubs or elsewhere (looking at you guy in the white wife beater shirt). Now the good points. Unlike some other gyms they did put accounts on hold during the shutdown. I was also able to cancel my membership very easily when they re-opened, with an email cancellation notification within minutes. The cardio machine section is big unlike the weight area so that part you can usually get on to something. Overall, was great the first 3 years but not so much the last 2. ========================================================== Previous Review from 2 Years Ago: Gym with basketball court, pool with swim lanes, hot tub, and squash court. The only downside with these additional facilities is that there's less room for weight area, which can get very busy. The bonus is the cardio area is big and usually never wait for any equipment. Only thing I would prefer is spray bottle and towel to wipe down equipment than paper towels. Oh and they need to get Sportsnet so can watch Oilers games instead of just TSN.
Their swimming pool and Jacuzzi are disgusting, you can see all the dirt and grease around the water level and on the floor.
Thank god I left GoodLife
One of the staff, named Jasmin, is commendable. She is always early, and works diligently. Jasmin pays attention and is observant- these are not trivial tasks. She is friendly and polite too. The club is lucky to have her and so are the members. I also had a great experience with another staff, named Sam. He was knowledgeable and respectful. Sam followed up on my inquires and got back to me in a timely manner. He was very professional.
After Anytime Fitness couldn't pay their bills I looked for a while to find a new gym. Called LA, met with Josh, he was awesome, great gym, love it!
Took unauthorized money form credit card. Canceled membership on July 28th but they took 104$ in three different transactions today. No one answering phones. So poor customer service.
prefer it better to whitby because of track and its less busy most days.
Well maintained! Wonderful people working there!
Lots of equipment! And a organized layout. A really great gym!
Very bad Experience ever, i have got this 5 days online guest pass to give it a try and this guy at gym is like i will let you in for free today or you have to pay $15 for every visit , this guy was so weird and rude ,well why would they offer 5 days passes if they don't let people use. I don't get it.
I've worked out a lot of different gyms over the years and this one is at the top. Amazing facility, amazing people, has everything you need for an amazing workout. Josh was incredibly helpful and accommodating, highly recommend!!
Don't go up to people who are working out and ask if they need personal training. That's one way to turn away customers.
I had originally given this place a 5 star, but turns out that all they care about is robbing you.
Really like this gym overall. Very clean most of the time. I just personally wish there would be heavier dumbells in the ladies’ area as the bigger weights area is always crowded. Wifi connection can also improve. One thing that I have noticed as well is most of the staff are VERY friendly except for one lady with dark long hair (did not even catch her name). She will not even look at you when you come in and if she ever does, there is almost a smirk on her face. Not a good look.
Great clean facilities.
So much pressure to sign up! Now you guys got a bad review and I'll take my family's money somewhere else where they actually deserve it.
Can’t cancel my membership over the phone, so I show up and cancel it on my day off (a weekend) and they say no cancellations on weekends. How do I cancel?? Dogs hit gym with dumb rules. They’re trying to steal your coins!
The staff is friendly, never pushy trying to sell.
The only drawback are the showers which are in need of urgent repairs
Good gym and equipment
Used to go to LA Fitness when it was first opened, and switched to Goodlife a few years after. Came back once gyms were available to the public post Covid shutdown and was extremely pleased with how they organized everything... Definitely a huge plus.
Worst gym in Canada. No capacity limits in Covid. There’s virtually no equipment available, and if it’s available, it’s broken. No one cleans their equipment - not even the staff. Nothing good to say about this place.
I’ve never even considered personal training in the past, but was referred to Shannon by Kyle about 3 months ago and couldn’t be happier! The pt sessions have been the highlight of my week and for the first time I actually enjoy strength training. Both Shannon and Kyle have been awesome with checking in to see how I’m doing with it, which is so appreciated. Nothing but great things to say about LA Fitness. Can’t wait to get back after the mandatory closure.
Great work outs and great people why not workout with the pros. Eh? SL
LA Fitness/eSporta is a premium fitness center and it shows. All of the machinery is top of the line and well maintained. The style and layout of the gym is aesthetically pleasing, and you are sure to be inspired within its walls to perform at the apex of your ability, all but ensuring the best possible results.
They have a great staff, plenty of workout equipments to choose from, proper covid precautions makes it easier move around, great sauna bath n swimming pool
Hand sanitizer SHOULD be posted around the gym. Especially since often the hand soap dispensers are empty in the bathroom and the paper towels are out. The gym should open early (6am) on weekends. Most people have things to do in the middle of the day.
Very clean !!!! good showers, kids club swimming lessons
Very friendly atmosphere. Clean equipment
Just finished up personal training and loved having Michal and Jordan to help along the journey. They became really good friends of my fiancé and I. They are super professional and are always up for answering any questions you have. Love that the gym has a small area that is for personal training only with some equipment as the gym gets quite busy and as clients who pay more I like how we don’t have to waste valuable time with our trainer to wait for a piece of equipment. Facilities are clean and the staff work hard to clean up after so many dirty people. It’s better to go at off times as the gym becomes packed quickly. There’s a good range of skill levels at the gym. Personally I’m not a huge fan of the kids swimming lessons that come in and take up most of the pool. It’s also hard to enjoy the hot tub with the noise level coming from the kids. Overall a good gym with a good atmosphere
Place is a mess never cleaned or weights out away seen clothes for weeks kn the floor and sweat stains on the floor constantly in addition I've been going to la fitness for almost 10 years paying my way and today was told I could not use a piece of equipment in the gym which is apparently only for personal training according to these new made up rules the Manager just made outta no where cause I've certainly never been bothered for using any equipment in a gym before or any reason for that matter this place is beyond unacceptable in my opinion regarding the staff anyway
So bad service and extremely rude manager
Great facility with nice members and staff. Lots of equipment and almost never a wait even during busy times. Personal training is excellent. The monthly rates are reasonable. Conveniently located in central of Niagara Falls. Lots of parking. Nice lap pool, hot tub and sauna. Great change rooms.
One of the better gym companies, although this location can be a bit more crowded than others in general, everyone is polite and the staff is great
Good gym just always busy
Just signed up for a membership at this location and Josh Chappelle (GM) and Ogi Misic (assistant) were very professional and personable and explained everything in great detail and I am happy and would recommend anyone who is looking for a membership at this location or not to sign up here for the great staff.
Great place but parking lot too crowded
The place is nice and the staff are nice. It's got a steam sauna, not a lot of places have one. And the price is pretty mid range at 45 after tax. But for the price it's never crowded and there's a decent equipment selection.
Gym is alright but they host police recruiters in their location. Id rather not see police where i workout.
Best gym I've had a membership to.
Good: Location, friendly staff, not busy Bad: Poor hours, only 2 squat racks, no barbell area (for deadlifts, cleans and …
They have a good facility with a lot of equipment all brand new with people willing to show you how to use everything. They have a pool a spa in a sauna the only problem I can say was that the lifeguard was nowhere to be seen he was sitting in the sauna.
Nice and clean
Love the facility, nice and new! It'd always clean when I come which is nice. Staff aren't the friendliest... They could be more pleasant.. They seem like they are there just because its a job.
The advertising stated $32. In reality, 112. I did not join.
Always clean and well organized. The staff are friendly and knowledgeable.
The facilities at this place, the staff at this club and just the overall vibe of this particular LA is pff the charts. Pure quality, in terms of the people that you meet here, the space that you get here and the workouts - all ???? Ever hit any bumps, just reach out to Kim - she is simply the best - truly listens to you, and promptly resolves your concern. I am never going anywhere else, like seriously. This is truly, The “Best Life” Fitness Club ✨✨
Easily best gym I've ever been in, wonderful staff and clean facility
Clean, bright, never overcrowded. and has all the equipment and extra programs that I need. My kinda gym.
(Translated) Everything was very clean and all the machines work well, ???? (Original) Todo muy limpió y todas las máquinas funcionan bien,,????
Best crew around. Very knowledgeable. If you want to step up your workouts, check out their Personal Trainer's.
Great place and people ????
It's a very nice facility with plenty of options!
Super friendly environment, definitely the kind of place you feel comfortable working out in.
No longer about Health there, I can't belong to a place like this...
Love it
Clean and spacious space! My rep, Momo, has been extremely helpful with any and all inquiries
Before you Join Ask how do i cancel. I cant get my membership canceled. they are giving me the run around.
What I expect from LA fitness.
Nice gym, nice equipment, good classes. Do not sign their training membership. My sister signed on because I referred her. She was told that she could downgrade her program if she wanted. The 2nd time she went in for training, she tried to downgrade, and they said no. The guy who signed her up said upper management made the decision and they could not, would not change the terms. He admitted that the agreement was in place, but denied the downgrade anyways. They are good trainers and I always have a good workout, but this seems really shady, a bad practice. If you sign up, at least be aware that they do not back up their claims.
One of the city's greatest fitness establishments.
Love this place .... people are great ????
So far so good!
This gym is full of trolls.
legit saw multiple cockroaches near the entrance.
We are members only because it's close to us, and we have kids. The 'training' section that houses the trx & other specialty equipment is off limits to members unless you pay for 'training' from their 'trainers'...which is rarely used and often empty. Such a joke. Patrons aren't required to take their shoes off either, which is nasty. It's convenient but nothing else about this place is that great unfortunately. Management needs to rethink a few things and tighten up some enforcement.
Great place to workout
That huge gym only has 2 triceps ropes and 3 handles ????????
This LA fitness is well-equipped with weights, machines, cardio, basketball, racquetball, and swimming pool.
Always friendly staffs and always plenty of workout equipments
Positive: • La Fitness, west Edmonton, used to be my favourite gym (2+ years). In the past 20 years I’ve had an opportunity to attended many gyms across Canada and this place (La Fitness west Edmonton) was the best among them. Negative: • Due to COVID they didn’t limit how many people attend the gym at the same time. • Because of COVID they have to make a space between the benches, as a result there is a lineup to get to the benches (see my first negative comment) • Over a month ago I sent a written letter to stop my membership but a month later I saw a withdrawal from my account and no confirmation of receiving my mail.
Great equipment. Nice staff. Can't go wrong here and price is fair.
Korey was very nice and helpful. The gym is new with some great equipment.
No problem except day care I do my thing and its kool
Very professional advisor. The environment is clean and the traffic is less busy compared to most commercial gyms.
Great gym!
Clean washroom. No sauna/whirlpool is disappointing for a Signature location.
Newly renovated
Towels are usually not available and once they have them, they are over the place
You are very expensive!! But I am never disappointed with your location.
give tahir a raise
Pool is always open and the temperature is always comfortable plus it’s 25 meters ! . However , I would like to see a large swim clock at each end of the pool for training . But otherwise I’m glad I’m a member (FYI: the pool is why I joined)
Unprofessional personal trainer, not a value to money option
Worst gym ever. They will just try to rip you off whatever the way they can. They charged me 185 dollars for 1 month. $149 initiation fee which they promised they will return at the time of cancellation but they didn't. i told them already i just need gym membership for a month but when i cancelled they didn't returned. They have old equipment and not even fully functional. Worst experience ever. I will never join "LA Fitness" chain gym ever in my life.
clean, good indoor swimming pool
Overall good gym for niagara region
Great place, great people, especially the membership director Momo. Really helped me and my friends a lot
Big facility with enough machines that you don't have to wait.
Hi, Very sharply I want to complain about some people who stand at the front desk. First, can I know do people need to update and load a new barcode in their membership card at each time of the entrance?? I myself have an issue about it and whenever I arrive, there is one person to tell me the screen shot which I have on my phone from my membership is not valid and you have to load it again!!!!!!! He said, each time, the ID barcode and the number which is shown up below of that will change, so, system can not find you as a member!!! Here, I want to say, I can not do each time!!!! Another thing, would be about the closet room. Why most of the lockers are locked and there is no access to them. Yesterday, there were just 8 lockers available between number 1 to 53 of those. Can I know where should people keep their stuffs???? And another thing is, I can find no clear area in a gym. Specially around pool area, there are always many towels on a floor and most of the areas are completely messed up!!!!! I hope one person can hear me!!!!
Lots of equipment
Amazing people and great atmosphere to train in
One of the douchier, meat head, spots in town, but that's part of it's charm.
It’s a nice gym but they definitely overcharge you. I’ve only been a member for 2 months and so far I’ve paid over $150 just to join, $45 a month for each of us plus recently another $50+ for each of us for a yearly fee. They don’t tell you all the charges up front and they certainly don’t encourage members to read the small print in the contract. I’ve spent more money at this gym in 2 months than I did at World Gym in Ontario for a year. I’ll definitely be switching gyms when this year is almost over. Read your contract because it’s full of hidden fee’s. Buyer Beware!!!
Mediocre gym. Machine and weights selection is ok, clean enough and had pool & ball courts. However, the water is only cold for 2 secs then is warm. There are no full size lockers, the benches are bolted to the ground so you can't ever move them, and my biggest pet peeve is that their weighted plates are octagonal, not round- this seems overly picky but this makes it so you can't roll the bar. I hate this for deadlifts and for hip thrusters. Also the squat racks are built so that you can't just roll the bar to the end- the weight on your bar will hit the weights on the rack. This means you have to lift it up and over. I don't know about everyone else but I can't lift as much with my upper body as I can deadlift. So I have to rack my plates on the ground (annoying) or ask my hubby to move my bar (embarrassing). I recognize my pet peeves could be irrelevant to others though, and overall this is a good gym.
Top notch gym, I’ve been a member at tons of gym throughout Alberta. LA Fintess West and South are the best gyms I’ve been a member at. Very clean compared to other gyms and it’s a nice bonus with the basketball courts, Hot tub and pools. Wicked beignets yoga classes and spin classes, friendly staff, free wifi and great equipment. People there are super nice and having the guest privileges I can bring 2 people free with me each time.
Lots of equipment. Didn't feel crowded. Wish they had better whip downs for the equipment. Paper towel and hand sanitizer just don't cut it.
They are nice and the equipment is clean.
Everyday
Kind of crowd work out equipment all over
This place has a convenient location for TTC users like myself and a bright/newer facility but that pretty much sums up the positive. Staff with an attitude, filthy showers and lack of respect for customers’ time are the norm here. Avoid this LA fitness location if you can. If you drive you’re better off going to their Don Mills branch.
Excellent gym has everything except for cleaning supplies so people can clean equipment after use
A great facility with worst the management.
Clean, big, fresh air, new machines
Management is kind! If you like to go swimming ????♂️ pool temperature perfect ????. Clean and all members so responsible. This is a place you can relax clear your mind and take the fat off! Sales team is on point so come check it out i believe gym tours are given daily!
I have been going to la fitness for quite a while now so I thought itz about time I gave it a review. It is a great facility, nice, clean, alot of thingz u can do there. It can be pretty busy in there from time to time but wat do u expect theres only 3 locationz and this is the best one. They might need to expand or add some more machines for how busy it is LOL but the staff are great and super easy to talk to. I've met some great people at this location plus prices are way better than most gyms different for wat u get there, that alone makez it worth to sign up so when you do make sure you go see Charity she'll help you with everything you need and answer all ur questionz. Make sure to tell her Zack sent u she might give u a better deal!!!
Biased opinion here, as I taught the yoga there last night. This was the first time in over a year at Elmwood, where this used to be regular. The overall experience was positive. This included a mix of familiar and new faces. Most were enthusiastic about the practice and genuinely wanted to learn more. If things go in the right direction, this could lead to a return. After leaving it really felt like we did something, and there was more of a friendly atmosphere.
I'm Mark's wife and I just joined. I enjoy the location and atmosphere and the variety of classes offered. My only complaint was when they tried to sell me on getting a personal trainer I did not care for what I felt to be a high pressure sale.
Great gym, lots of machine options well maintained and clean staff if friendly and helpful as well.
Been at this gym for years and its come along way, I highly recommend this gym its clean, friendly people and great staff!
The facilities are good; but the behaviors of staff are inappropriate, and disrespectful.
Great gym clean facility, lots of equipment, very friendly staff
Love the gym,
Really nice gym.
Nice gym! People come here to actually work out! I come to do my workouts here then leave. The last few times I have been here early in the day or later at night, the gyms are pretty dirty . Esp., the bathroom in the ladies room. I know it gets used by a lot of people, but sanitary is really important too.
I like this location was here on vacation and googled la fitness near me. operations manager is amazing. its clean and they have a sauna and hot tub.
Did a 3 day free trial. Will not go back. It was very expensive and focussed on making $, not customers. The gym was visually appealing and the amenities were nice but the clientele and staff were very intimidating.
Zumba at 830 am, this is one of the best Zumba teacher. Go check her out she will make you work and sweat.
Great gym pretty clean and wide variation of equipment but there is really something wrong with the water here, i can easily make my coffee or tea with it, we all need some cold water!!
Thanks Kevin for his wonderful help! ????
Be very careful before signing up here, there are thousands of complaints on better business bureau, they will get u in charge you monthly and yearly fees and not let you cancel( go on BBB literally thousands of people complaining) , the equipment is old and their business practices dirty, stay the hell away from these con artists.
WOW - I have used the YMCA multi locations, various other GYMS around North America and have settled with LA Fitness 5 years ago when they opened a location in Pittsburgh. I lived there at the time. Since I have used various locations across North America including this one in Niagara Falls Ont. and the one in Niagara Falls NY multi times. Equipment at both is clean maintained and state of the art. Showers (Female side) clean and maintained. In short value for money I use the gym 2 to 4 times a week, when in town. Compared to the YMCA great value for the money, compared to the others in town - better value compared to the price.
Great gym and good equipment, staff is friendly and people are always pleasant, basketball court is definitely one of my favourite parts, makes cardio playing a game and there’s always people in the evening shooting around wanting to play
Good place to work out
Clean, organized, and really great and newer machines. Love it so far.
Good
If you do not like kids everywhere while your training and do not want to be harassed by phone to buy personal training my advice is stay away from LA Fitness. There's a reason why these facilities go through members and staff like a revolving door.
nice place to be
Awesome staff, great amenities. Equipment needed is always available.
Was great. They are all gteat n down to earth
Great work-out space. Lovely staff
I seriously love their pool and spa bath. Their changing room approches almost the luxury comparing to the ones over Goodlife however needs to be well maintained!
No towel service, only open till 11pm weekdays and 8pm on weekends. Water in the shower is very rough. Staff is great tho. Tell head office to stop being cheap and open 24hrs
Great place, friendly stuff
Gym is always good no matter what.. If you are looking for workout places and ratings doesn't matter. This gym is no different than other chains of gym like goodlife fitness. I didnt find much differences in both but since its nearby, i chose this.. Staff is great ???? and gym is pretty big. Lots of trademills so you never have to wait for someone to get off even in peak hours (evenings). Big space for zumba/group classes. Big swimming pool which I absolutely love it (perception may vary)
Good value if we are able to get the promotional deal. Equipment is not as new as 24 fitness but membership is usually cheaper.
I just finished a 2 week trial at this LA Fitness. They have a ton of equipment and weights, the floor plan is well thought out & they have a convenient smoothie bar. The change rooms are well set up, clean and spacious. Saunas in the change room are a nice treat. There are a ton of lockers too. The staff was friendly. I found the hours a bit lacking, I think they could benefit to staying open longer. Cleaning stations with sanitizer and paper towel are so inconveniently placed and sparadic that people often leave equipment without wiping it down. I tried out the pool and hot tub on the last day of my trial and was pretty grossed out. I saw one bandaid on the deck and stepped on another in the pool. The hot tub was full of bubbles and I could see skin floating on the top of the bubbles. A pool is a lovely addition to a pool, but they should be cleaning it frequently. I felt really dirty leaving there.
Great gym, keeping us safe through this pandemic!
Never been but plan too
beautiful spacious gym although it is very over priced and they offer no work benefit pricing
Love this gym with the pool, hot tub and all the machines.
The experience Ive had at this location is amazing. The front desk staff are friendly & are professionals. The gym is very clean & the towels are always available, I love that they hand me the towels. They scan each members individually, I guess this is a security measure to make sure no one just goes in the gym without accountability - i like that! The showers are clean and I am not afraid to take a shower there, I've experienced other gyms and the showers are disgusting but not this gym. The cleaners keeps the whole gym clean and they don't get in the way while I am working out. Seems like this gym started doing the right things in the beginning. Just hope it doesnt change and whoever is managing will keep up this great work & do not get tired! I also like the fact that the sales people did not pressure me from joining even though I waited for a while at their lounge area. I overheard someone say to let me wait since I am on a guest pass at that time. That is fairly not the way to treat prospects. Overall I am impressed and I will definitely be posting reviews. I highly recommend this LA Fitness location.
Amazing facility, and friendly staff. Got the chance to sit with Charity and she showed me around and is always very helpful thanks so much!!
Really nice gym! Clean, new Machines and friendly, helpful staff.
This gym is not safe, lot of customer and staff walking without mask. They can't even provide mask. Lot of sanitary issue.
LA Fitness is very clean and has the best staff
Just got my membership at La Fitness and very happy with the service Diego provided me with. Highly recommend anyone who wants to get into fitness come check this place out!
Some of staff are friendly, some very bad. They are doing cheating things , behaviors look like the thieves , they are stealing money from your account without telling you. So caution: don't sign personal training contract with this gym (La fitness located at Yorba Linda). Otherwise your bank account will not be safe. For example, they cancelled my 37sessions which I have paid already, even I don't known at all, and they keep charging my money from my account.....robber! Mauricio is a bad inside ,nice outside dwarf. be care of him, don't do a contract with him, the staff there try to bait you signing a contract and then charge you no reason , if you wanna cancell the contract, Mauricio gonna try to cheat you , scare you to stop! He is a sales man there, but his act is a douche bag , it seems he is the owner there. Old equipments , dirty everywhere! The front desk clerk disrespects members, acts like she runs this gym. Now they have charge me more than $2,000, I just finished 14 sessions, and Mauricio says I only have five sessions left, if I stop my contract , they gonna charge more! It is a scam ! If they agree to stop the contract , they still non stop charging money from your a bank account. Very very be careful, the only safe way to protect your bank account is to cancell your account from your bank, otherwise, once they start charging you, will be hard to get refund.
This place just try to rip me off. One of the dude on the counter doesnt tell you the helpful health info until you actually pay for the coaching fee. Regret getting membership, they will constantly charge you monthly payment until you show up again and cancel the membership. Bunch of scammers smh
Great gym, hardly over crowded. Good COVID protocols that allow you to come into the gym feeling safe as possible given the complexity of the situation. Highly recommend this gym without reservations.
Joined approximately one year ago. I didn't appreciate the High pressure to get a personal trainer which was presented by someone who lied about their fitness past. I also was told that this was an adult only only to have swimming classes offered to families with small children.
Solid gym, clean equipment, but a lot of Zumba classes that only have a few attendees and the instructor sometimes comes early to practice which means loud Zumba music while using the studio. Other than that, it's great!
It was a great experience but sometimes the customer service can be very time consuming. I feel there should be more customer service representatives in the facility.
Staff and gym were both really great!
Friendly, knowledgable staff and the plethora of machines allows for no wait times !! Janitorial staff is very aware, constantly changing paper towels and wiping Machines. Great gym overall
Best gym fees for what you get. They got a pool, hot tub, sauna, heavy bags to work on your boxing, and lots of classes. Huge gym with good sized locker room as well.
Amazing and clean environment, so much parking space and the staff is really nice!
big and very clean what more can you ask for
The gym is quality in terms of equipment, but LA Fitness is a terrible corporation with incredibly predatory business practices. I wouldn't recommend signing up with them.
Visited a couple of weeks ago. Very impressed with the facility and more importantly the friendly and helpful staff.
Great new facility has everything you need plus more. Hair dryers in change rooms and towels are included which were important for me. Tons of machines so you never have to wait. Membership advisor Navid helped me out. Highly recommend this gym.
Don't post on there website, or app, or notify customers or the local news stations when they close due to weather.
(Translated) I love it is an extremely great experience (Original) Me encanta es una experiencia sumamente grandiosa
This is a decent gym, but I downgraded it a bit because the exercise room has a badly distorted floor. I understand it's the result of water damage.
Fantastic gym with free weights, a basketball court, plenty of weight machines, and many treadmills, rowers and stair climbers. Clean washroom with sauna and showers.
Great gym
I signed up for the personal training contract, I'm 4 months into my agreement and I never got the "fitness assessment" that is supposed to be part of the agreement, I never had any of my measurements taken, I have never received a "work out plan" like advertised in one of the videos on their website, I literally have my one session a week with my trainer and then repetitively do the same things hes taught me in the session during the rest of my week not knowing doing repetitive workouts cause injuries and ended up with a really bad back injury that Im currently on medications for, I was promised 7 free sessions for signing up, I only received 3, when I asked to switch my trainer because I wasn't happy with the service provided by the trainer who was training me, I was verbally attacked by the employee and made feel extremely uncomfortable, the cleanliness and the hygiene of the locker room and showers are disgusting I've left the gym one day and come back the next and have seen things like a sock someone dropped still there so they obviously never bothered even sweeping, the staff is very pushy and adamant about getting you to sign up for training from the minute you sign your membership, its extremely impossible to get into contact with customer service, I would not recommend to anyone to join any of this company's gyms as customer satisfaction is no where near their main priority. Wish I had did more research before deciding to join as I know see many people who have the same issues I'm experiencing all over north America.
The hot tub and atmosphere amazong
Jordan was very helpful. Great gym. Great vibe
Great customer service as I was able to see the facilities and register quickly! Gym is huge with lots of equipment.
Definitely the best gym!! I’ve been a member at a few places and LA Fitness will always be my gym. Super friendly staff and great atmosphere. All together a great place to get your pump on and their kids klub is top notch!
A very excellent facility and friendly staff. I went for a trial and knew I would sign up immediately. Recommend to anyone.
Finesse
Staff is awesome specially jordan and the varities of machines.
OVERCHARGED ME! FULL OF HIDDEN FEES! If I could rate 0 stars I would!!! I started my membership last month and they did avoided the specific charges in my membership. It said that there’s an annual fee but these people charged me the annual fee for this year right after 1 month of starting my membership along with my monthly and my initiation fee! WHAT A SCAM!!!
Staff is wonderful and my Personal Trainers are amazing at what they do. Love this gym...everyone is so welcoming..5 stars for me ????
It's a nice atmosphere, the staff are polite and very helpful .I love this place !!
Steam room. Only one in the county. Love this place. Never full. The most righteous ratio of gym rats and average Joe's. Machines and weights available whatever you need. Keep that steam room functioning and keep the cleaning staff happy. Home away from home.
My husband and I have been members at LA Fitness for about four months now. We find the facility very well maintained and very clean. The staff members are all knowledgeable and friendly. We partake in almost all the classes, and have been pleased with the instructors, the times and the variety. All in all, very happy with LA Fitness.
I been to a lot of la fitness and this one is by far the cleanest la fitness gym. My second favorite la fitness gym is in long beach on bellflower and stern. The staff is friendly here and the equipment is well taken care of. I highly recommend this place.
Lovely gym, has about everything
Fun gym
They closed a racquetball court. Used to be a good club until then. Lots of broken lockers. Usually papers in the showers - disgusting.
Was initially very excited that a higher end looking health club was coming to Buffalo but it was all down hill from there. I agreed to training sessions as they are strongly encouraged when signing up as they do not show you how to use machines with out paying for the training. Naturally they were prepay and my wrist were sprained during the first session. It was clearly the trainers lack of experience as I was very clear about what I was comfortable doing but he wasn't listening. The management was horrible regarding a refund on the remaining sessions despite the fact that I had a doctors note. They claimed I would need to be permanently disabled to get any money back. So on to their classes. They are very sporadic at best (schedule on line). Zumba instructors are fantastic but those poor women have had no speakers for weeks! I went on line to check classes today (7/8) and it looks like most of them quit? The club is also so hot many members have cancelled their memberships. I have inquired on the temperature & the speakers for weeks & I keep being told their operations manager quit & he handled. I guess no one there can operate a thermostat. This club is sadly a joke.
I really like the environment and the equipment is in good shape There is something for everyone . I never have to wait to get on a machine . Staff are always available and offer support .
Honestly, as far as a gym goes. GET MORE FREE WEIGHTS. Who cares about a court and pool if you cant get a sweat in from a lift. Terrible set up in the gym. I dont even know if I would work out there if you paid me too.
During a recent drop-in session, the operations manager here went above and beyond in her commitment to service.
Tahir helped me with my membership and made it an extremely smooth process. Loved the facility extremely clean overall great experience!
Crowded and smell
Love the place very clean staff
Good gym with good quality equipment. I think right now it would be nice if they had more cleaning stations to be able to wipe the equipment after use.
Usually I don't give reviews over net , but the terrible Customer service delivered by this Location , if there is less than 1 I give they very impolite and not professional , I been there few times and very Unpleasant, I escalate my complaint to there head office very bad business
Get cha work in!!!
Pool, Sauna, Weights/machines and all the cardio equipment you could want. Decent monthly price doesn't hurt either
I’m very happy new ymember of La Fitness club ! Location ,equipment , parking and very welcoming personal service, all up to my standards and satisfaction. One of the most important factor that attracted me me to your club is clean change rooms,pool area ,showers. I would like personally mention Jordan,who showed me around and very well explained rules and therms of Membership. Thank you Jordan! Very well done.. PS.what about extending hours of operation? Particularly to very late ,like 2 AM?
I spoke with Silas garrison and he was very helpful.stop in and get a memebership
It's greatest gym in Niagara Falls.
These people are only interested in money do not sign up for personal training. I called to cancel I was told I couldn't but I could buy out the contract. So I did now they are saying I didn't cancel. I spoke to my trainer, the manager, the home office 4 times but apparently that's not accepted for a buyout. Trust me don't waist your time or money.
They did not allow me to freeze personal training fee while the gym membership was frozen. I kept paying $271.20 (training fee) for 7 months. I could not use up all the personal training sessions(accumulated over 30 sessions) due to Covid-19 after I return to gym. now, I am moving to B.C and there aren't any LA Fitness Clubs. I asked to cancel membership with refund (About $1500) of what I was not able to use up. What a such great experience? I am willing to return to gym of course if they have a facility in B.C. Finally, i gave up approx.$1500 to avoid any upcoming charges. Pls be aware that they don’t care customers once you enrolled membership!
Excellent gym with the best staff !!
It was very nice very clean and the employees were very friendly
Understaffed and not professional
Good place to workout and neat
Have never been to a gym and I'm ready to sign up
gym is nice but the gym goers there are rude and have high school mentality. they’ll make fun of you for no reason and make sure you know they’re talking about you by pointing and staring and laughing, but it doesn’t surprise me since a lot of people from yorba linda are stuck up entitled individuals who have nothing better to do than make people feel inferior to them. a lot of the people there also love to stare and make you as uncomfortable as possible so that you can’t even finish your workouts.
Good gym with a variety of workout options and machines.
disgusting bathrooms
I use regularly Latest equipment friendly convenient
Clean gym never over crowded
Love this new gym!!!! It is SO clean and bright. Lots of machines to use, towel service and big locker rooms. Thanks to Matthew in sales for getting me signed up. He was very nice and helpful.
Very nice, quiet, and sedate location. It is cleaner and newer than any LA Fitness I've been to so far: the locker rooms don't have that slimy floor, the sauna don't smell funny, the wood in the dry sauna is clean and new, and the water in the pool and jacuzzi is clear. I do wish this place had a steam sauna though.
Well equipped, meets my needs.
Other LA Fitness gyms are modern and have newer equipment. They treat this one like it is to be closed. Would prosper if modernized.
I had signed a contract for a year to work with a personal trainer at LA fitness in Oshawa. Unfortunately due to unforeseen circumstances I lost my job .When I reached out to head office they would do absolutely nothing for me. Only offering me a few hundred dollar discount. But I would still have to pay well over $800 to break my contract. Now I have to pay out over $1200 for substandard training and people that don’t even have proper certification in the field. I also reached out to the head trainer which she never returned my call. LA fitness are total scam artists, absolutely terrible they will rip you off 110% they don’t care that you have no money and will do absolutely nothing to accommodate you my advice to anyone do not purchase any personal training from this company.I will pos my complaints on every social media outlet out there boycott LA fitness.
They are the worst on the West! I have been waiting for Scott to call me for 2 month now and he still hasn't. The other manager Lindsay is very rude and does not help clients at all. Do not sign up with personal trainers, if something happens to you they will not give you your money back even if you did not book any sessions! I had a bad car accident and I have a doctors note saying I can not work out right now. So what LA told me is to come back when I can work out! This wont be for another 2 years! I don't even want to come back there! They are horrible! I have been asking for managers to call me back and no one has. I have been asking for my money back because of my back conditions that I have now due to my car accident, no one cares, and they are keeping my money that i have paid for a trainer! They will not refund me even though I am not allowed to work out as per my doctor, and I have not cancelled any sessions or booked any sessions, so it is not like I have caused cancellations or inconvenience to them! I did not book for sessions or used any so I should have my money back, instead I just got charged for nothing! Also contract renew, even if you signed 3 month contract for personal trainer at the end of month 3 they will charge again for 3 next month, if you do not cancel. Which makes no sense what is the point to sign for 3 month if they are going to extend it? And yes they will no give you money back, they don't care if you can or cannot work out ! DO NOT PAY FOR PERSONAL TRAINERS THERE! THEY DON'T CARE ABOUT THEIR CLIENTS, AND ARE UNREASONABLE!
very unprofessional and disrespectful staff especially the general manager Paulo. the pool is always under maintenance, the hair dryers are not working, cold water in the showers are not working, don't waste your money.
The facility is good but the employees are not professional. That asian woman in the front with blonde highlights always give people attitude when they come in. Honestly, I don’t know who we have to complain more to get their negativity trained. You guys need to hire people who’s actually happy to be there. It you don’t like your job, then quit. Don’t bother the company’s paying customers.
Not for me. Good gym just didn't have what I was looking for. I wish they had a seperate area to do more HIIT training with medicine balls, ropes, free weights ect. It's such a small area where the mats are that I didn't feel comfortable using them and it was right by all the circuits...
This guy always keep calling me to buy their plans. Even though I tell them i am uninterested
Nice staff and very nice facility! Even at the busiest of times there is still lots of equipment!
I have been a member for almost 2 years now and with all the changes because of Covid it has been very difficult to get in at times. The staff have been very understanding and nice when I had questions on the app and the new regulations. Dominic was super polite and has been keeping the gym nice. Im very happy with my experiances so far.
There was no guard on duty today at pool open hours. They were people in the pool and spa. Ladies changing area and showers were filthy. Are you guys consider Sunday a day off and don't provide services?!?!
I went in to sign up for a membership and the manager there (Silas Garrison) gave me awesome service and set me up without any troubles. Would definitely recommend!
Been going for a long time
Terrible gym. They make you write and mail a letter to cancel membership. They force you to pay first and last month. Total ripoff. Don't go here.
My happy place. Go get rid of that stress
Great facility. Kept very clean.
I live in an apartment nearby and they canvassed the whole parking lot, putting "free one week passes" under the windshield wipers of every car. Very annoying. I definitely won't be joining any LA Fitness because of this.
Bored with the same instructor and class twice a week - vary the instructors to keep us interested. This past week was great because instructor was away and we had subs.
Facility nice and clean. Equipment good but free weight area set unprofessionaly and needs more equipment. Especially squat cages. Didn't appriciate aggressive attempt of selling me personal training. I wish facility would have reverse hyperextencion mashine. It will greatly contribute to low back healf of members especially heavy lifters. And longer hours of operation would be nice, preferably 24/7. But overall my experience there is very positive.
Big, fresh, good for beginners. Overpriced.
This is the worst place to decide to work out in! They do not care about the health and safety of their members. When complaining to the staff to make sure other member's are continually wearing the mask they are dismissive and rude. I would not suggest anyone to come and workout at this facility as there are elderly people that also attend the facility and their safety is being disregarded blatantly. The assistant manager has ego issues where he cannot take contrastive criticism when being told about the mask issues we are witnessing.
sometimes poor hygiene stinks
No matter you fitness level, you can feel comfortable here!!!
It’s too crowded and too many people Can’t always get a good workout in because of over crowding. Currently looking at alternative options
Great staff, great gym
Best gym I have gone to after a hard work out there is a swimming pool inside witch is relaxing after getting your gains there is also a moo milk location inside and this is a huge gym lots of equipment and there is a basketball court and 2 t-ball courts inside as well and a hot tub and Shawna
Great environment and very friendly staff. Momo is the best.
First time experience at LA fitness and was very impressed with the customer service experience shown by Dominic and the front desk staff. Great gym and staff. I particularly enjoyed the ease of my onboarding by Dominic
Best gym in Edmonton hands down..
Really nice gym with lots of equipment, swimming pool and a basketball court and way more.
4/5 Because it is clearly a fantastic gym with beautiful space, quality equipment and programs. The only disappointment that I have, that I must say with hopes of seeing improvement is that, after I’ve been coming to this gym for almost 6 months, it’s only been ONCE that I’ve been greeted by their reception staff. There is always multiple people at the front desk..... 1x was I greeted with a “hello, how are you?”..
I love this gym.
The gym itself is nice, but if you are new to working out and haven't been in awhile I wouldn't recommend this location. Lots of "gym" people and not very welcoming for the weight loss type of client. The personal trainers here are a waste of money and you're better off finding a plan off the internet. It'll be more help with less attitude.
Good gym
It's much better than WH in that it doesn't feel like you're on top of each other, there's actually space between machines. There's yoga (but no hot yoga which is a huge reason why I'm not giving 5 stars - sorry). I wish there were more specific machines (don't know what they are called). They have ample amounts of elliptical etc. But seem to have only one or two of other certain things. It would be nice if there were more squat racks as it seems they are always taken. I also wish they had a girls only space as every time I am there there are creepy guys staring at me and sometimes I just feel anxious or nervous doing things (especially things I'm not quite confident doing) around everyone. That is one thing I miss for sure because WH had that. Though I do really love the pool, sauna and hot tub. Huge selling point for me. I also hate the advertisements but I'm assuming that's how you keep the rate low. The music also sucks lol. But at least you don't play country ????. I also noticed this one trainer who DEFINITELY does not know how to properly train and I was scared for the safety of his client. I'm NOT a trainer and I noticed how horrible the form was and the guy wasn't even watching half the time. Not sure what the requirements are to be a trainer here, but maybe you guys should consider making them do a test before you put them on the floor. It's actually quite embarrassing - doesn't make you look very good. Oh also, there needs to be more trash cans all over as well as more tissue boxes. I'm sure I'm not the only one that has a constant runny nose lol. Half the time I can't even find one tissue box and it's annoying AF. Then also I wish the stretching mats were not all together as people just walk all over them and it feels like you're in everyone's way. All in all if you built a girls only section and hot yoga room I'd be forever yours and I would change my rating.
Friendly people, I like the atmosphere.
Momo was kind and helpful in setting up our membership. We were in a hurry to get our membership rectified fast as my mom wanted to attend a zumba class that was about to start. Momo got us set up with our membership thoroughly and with the reassurance that she will not miss the class. As for the gym itself, it's what you'd usually expect from a commercial gym - power racks, dumbbells, and an abundance of machines. I'd recommend this gym for bodybuilders and average gym goers, but not so much for olympic lifters as there aren't any bumper plates or enough space to conduct your lifts. For powerlifters, there are tons of plates available, but I'm still unaware if powerlifting culture is accepted (Bare-feet deadlifts, chalk, etc)
Jordan helped me go around the gym. I am soon to be a member here!
The staff said they will cancel my membership after I request to cancel. After a month ,they still charge me.So I went back and settled it once and for all. No refunds, No apologies from staff. Bad experience. Stay away from here.
Great gym, Great staff great equipment! Rakias class is best Always such a pleasure being in her classes❤️
Nice gym but no wifi
Friendly Staff, better and cheaper than my previous fitness gym which I pay more with less facilities.
Clean gym with no wait times for any equipment. Josh helped me through the registration process which made it quick and easy.
Kevin was awesome, professional and a sense of humour ????
The gym itself is good, but WORST CUSTOMER SERVICE EVER!!!!!!! You will know what I mean when you need to cancel your membership.
Well, it's great. But when you're trying to gym at 7 on a Friday after work, you can't because they close at 8. EIGHHHT!
Very dirty and the whirlpool is close for more then 3 month ago, with non intention to open it. Expensive for the service.
Diego was very professional, he helped me getting the best deal on my membership definitely recommend coming here. The gym itself was also amazing too very clean and well maintained!
Equipment always broken and out of service for weeks without repairs. Customer service is non existent. Bathrooms are a mess and smell bad.
LA fitness Oshawa is an amazing facility with an exceptional team. They continually underpromise and over deliver, truly providing the best experience for their members. I became a member of LA fitness Oshawa in July 2020 and I have loved my experience thus far. Even during the pandemic they have displayed an adaptive approach to ensure their members are satisfied. I would not hesitate to recommend LA fitness Oshawa to anyone that is looking for a phenomenal gym experience. Start your fitness journey here and don’t look back! You will be supported!
Good, I liked the trainer Mathew here. He is amazing. Has good knowledge about what he is doing and a genuine person.
Amazing workout..i didnt have to spend 30min of my workout looking for weights like i did at my previous location Don Mills..and the place was clean not 1 weight was left on the floor...which drives me crazy!. Washroom toilet seats could of used some cleaning but all n all was good.
The new model for this gym is: "The customers are never right". Management chooses to believe they're useless workers instead of listening to the facts. Dont expect any help from Cameron B.
Wicked spot. Has every machine known to man lol.
Amongst all the gyms I have been to, I feel that LA Fitness is the best. They have a wide range of equipment in enough quantity that even during busy hours you do not have to wait in line for your turn. During this time of COVID, they are maintaining good hygiene and cleanliness. Even the members take it seriously to wipe the equipment after every use. When it comes to trainers, they are just AMAZING. All the trainers are well experienced and great at communication. I opted for the Personal Training Program as soon as I enrolled in the gym. Jonathan took a great amount of time to walk me through the process and make me understand how to reach my goal the right way. I've been training with Shannon and let me tell you she is beyond amazing. Within a couple weeks only I see changes in my techniques and strength. She pushes and motivates me at an equal rate; and Jonathan helps to keep an accountability of my daily intake and calorie counts according to my goal. They guide me through the right path explaining every single thing in very detail. I love their approach; and the way Shannon trains me during the weekly sessions & guide for the rest of the week. In addition to that, they will respond back to you at any time of the day over texts and always keep in touch. Every penny is worth for the PT Program. If you are aiming for a particular body goal for yourself, I would strongly recommend you to enroll in the Personal Training Program. ????????
Only if they could stop harassing you to renew your membership MANY times over and over. Such needy people, I even told the staff member before signing up that I want my time to think about it, and he said " what do you want to think about?" Such rude pushy staff... and the management is all about sales, so pathetic not renewing my membership with them. Good life is way better
1 star for the poor cancellation policy. They said I have to come in person to cancel. I went in twice during office hours and they said manager was not there. Supposedly only 1 person on the whole team has authority to cancel??? So many staff to sign you up but so much trouble to cancel!
Great price and all the essentials. Issues with the hot tub/sauna maintenance though.
I have been going to this gym everyday for almost a year and I like it for the location and amenities (when they are working, which is almost as often as they are not). The issue I have is with is watching personal trainers coaching people and never wiping down the equipment. The cleanliness of the club is not where it should be, but I can’t blame the janitor. He is constantly cleaning up, but it is way too much for one or even two person to do. The business model seems to be to hire a lot of sale people(personal trainers) that play on their phones most of the time and not focus on the members they already have. I understand that driving sales are important, but it’s also much cheaper to keep the sales you already worked for. It starts with the manager, he obviously has low standards and holds no one accountable. As a manager of people and a business for decades, I would let go of at least 2 sales staff and hire more cleaning staff (perhaps even have an over night cleaning service). I would seriously focus on cleanliness and creating an environment where the members want to to keep it clean because it’s clean already. Most people will try to keep something clean if it is already, but if it’s always a train wreck, no one will try. I know 9 people that have left the gym in the past 5 months because of cleanliness. I truly believe this will fall on deaf ears which is really too bad because it has amazing potential.
Dont deal with this branch! I am an oldman and was told by their general manager that there are recent corporate changes, thus changing the fee to add guest privileges. The additional fees surpasses the amount of my monthly payment to 110%. So I did visit the other branch and they were able to help me without any problems. Stay away from this management.
Meh. People at the gym are not prioritizing the gym. Sitting around on their phones taking up spots on limited machines. Not worth $35 a month. My workouts are full bodied & executed with supersets. Can’t keep my heart rate up when idiots are taking up machines. I’ll stick to my home dumb bells & bands. First stair climber I used was out of order, paper towels were out, and the crowd was anything but inviting & appealing. Shout out to Brandon for being professional & knowledgeable. Sorry, but cant commit to a monthly payment when your gym isn’t efficient.
Thought about signing up for this gym, but a gentleman by the name of Calvin made me turn away. Was extremely rude to me when I inquired about gym memberships and made it seem like I'm not good enough to go there. He also would ask only certain people to sign in while others could just walk in, felt disrespected Don't go here ever if yoy see Calvin
No towels, not much customer service and sub par cleanliness
Was the first gym I ever got a membership, at 15. They scammed me for a "one time" initiation fee and had me pay more than other members because I was young, until I called them out on it. They then reduced it to normal, but didn't refund my money. Hours are garbage, machines are ok at best. Lots of cardio machines. Minimal stretching area. Way too expensive when we have world gyms and goodlife in the area, which for the price goodlife will outperform. I've been a member of every gym in the city at some point now, and I have a solid understanding of each gym. Visited the other day after not going to LA for 3 years and they haven't upgraded at all; kind of sad when looking at other local gyms upgrading.
Despite what the name says, this bar is not in LA. Otherwise, it’s a pretty good gym.
Awesome club! Never fails to make me feel welcomed and comfortable. I will never switch clubs. The sales team and front desk staff are always so friendly.
Decent gym but needs to have better weekend hours. Its amazing how even as the gym has become extremely busy they haven't extended the hours.
Grateful the gym has reopened. Mgmt and staff are great We are EAGER TO WORK OFF the COVID 15. The gym is clean, and always FUN!!
Great staff and facility. Somethings could be improved thought. The facility is usually pretty clean but the showers are a mess and when things break it sometimes takes a while to fix. I usually go first thing in the morning at 5:00am and it's not overly crowded. I can get my workouts in and get on my way to work. Evenings are very busy and more of a social crowd. The facility has something for everybody.
Great over all. The only complaint is the gross weekend hours. I’m an early riser and normal in the gym at 6am but the weekends they open at 8am. This need to be changed. Otherwise no complaints
It's a great gym the monthly payment is surprisingly cheap comparing to other big gyms like goodlife fitness I mean they both have those dancing classes and workout classes both have swimming pool and yet La monthly fees are way better than goodlife fitness
Great service. Good place for workout
Went to try out the facility monday and I absolutely loved it. Equipment is great and clean. Staff is amazing and super nice and helpful. Best gym in Edmonton so far !
It's close by and the gym is okay. But outdated equipment.
I highly recommend this gym. Great rates. No contracts. Staff are helpful. Cleaning staff seem to be on point because I've been a member at other gyms and they're gross.
Friendly staff. Equipment clean in good working order. Bathrooms messy dirty.
Big gym lots of machines to choose from friendly staff. Older facility could use updating and renovations. Could use better HVAC /fans. Nice to have LA fitness in Kitchener.
Great redo of the facility / I need a LA Fitness in Roseville California Thanks
Good gym overall Over crowded forsure
More than perfect!i love this place.
This location has great amenities and ambiance. The staff is really nice! Shoutout to Omid for a great tour and thoroughly explaining the bits and pieces of the membership agreement! The entire facility is clean and looks like it’s sanitized on a regular basis. Definitely recommend.
Extremely disappointed in the staff!!! I was told by the manager if I sign up and want to cancel I'll be able to get a refund no problem. The next day I canceled and have to wait over 6 weeks for a hundred dollar refund. When I call to ask questions the worker gave me DISGUSTING attitude ???? worth going somewhere else!
The gym itself is decent enough, but this review reflects the horrible customer service I encountered with the sales people. The gym posted a renewal deal of $795 for 3 years, plus $179 for each year after that, but the gym will not let me get in on that deal because I renewed for one year last month. Because I was proactive in pre paying for my membership, I am now screwed out of a good deal. No offer to even let me add to my existing membership. I am incredibly mad about this and when this next year is up, I will be considering moving on from LA Fitness. They obviously don't care about you once they have your money.
Love this location! The new HIIT classes are amazing!
Charity Brunin was extremely polite when I called in to enquire about gym pass prices. If I ever do decide to start training I'll definitely go to the LA Fitness in Castle downs .. thanks Charity for all your awesome advice
Far too crowded
Love the sauna and whirlpool
Great gym, very clean, staff are amazing and informative!! CAT is a super star if you are looking for a personal trainer ask for her!!
Great place super clean nice staff
convenient location , free parking , large swimming pool , i wish they had steaming room or hot tub though , very good classes with good instructors , always clean including changing room and showers
Most disgusting customer service ever seen in my life! Such sad and dramatic faces! What is wrong with the hiring? Who is the manager? You can absolutely tell that workers don’t give a dam about this place! Or providing decent customer service. Not bringing my family here! Or my neighbour ! Waw just Waw! Andria the manager is the worst! She should be fired
Clean, good selection of equipment. When I signed up they told me 18+, now there's a kids swim class and kids running around everywhere in the locker rooms. incredibly busy after 5 weekdays, don't plan on getting a spot on a bench or squat rack unless you stand there until they finish their set.
(Translated) It's a good place to go. Never register on your first visit. You can negotiate both the initial registration fee and the monthly fee. Be sure to visit other places nearby to compare prices. (Original) 바가지 쓰기 딱 좋은 곳. 절대 처음 방문시 등록하지 마십시오. 최초등록비 연회비 월회비 모두 흥정할 수 있습니다. 근처 다른 곳도 방문해서 가격비교 꼭 해 보십시오.
Ya I’ve been using LA fitness for four years incrementally and I love this gym they have everything I need. Gavin English from Ireland signed me up and helped me get into the gym again once I was in Oshawa. Cheap prices and great service makes it easy to get into
If I had written this review when I signed up it would be in the highest regards however since then it's gone downhill fast the main reason I signed up was for the many things this place had offered including the adult only. Which it is no longer and the fact it had a pool but the pool is being used for swimming for children at the peak hours I have to go super early or really late to be able to use it. They are more concerned with bringing in profits wherever they can it seems to me. Having kids running into the change room is not something I personally enjoy. And was not what I had signed up for. I feela lot of things were left out of my knowledge when I had joined. And was not excited about the surprises especially the people who don't find a need to wipe down the cardio machines after sweating all over them. There is no common courtesy here when it comes to the machines as well with people doing "circuit" training and take up 3 to 4 machines at a time with no care for the other people there. I would not recommend this place.
Liked the facility and appreciated staffs for friendly customer service. However, I found that no appointments were necessary and it was too crowded even after 8:00 p.m. Noticed most people were neither wearing masks on nor cleaning equipments after use. Even worse, sanitizers for individual use were removed from the front desk. No staff was present to advise members to wear masks on or clean the equipments. It looked like it is a Covid Free Zone. With regard to Covid protocol, it was a total disappoimtment when compared to YMCA. Hope they would take an action to improve in line with the Covid protocol.
Jordan was professional, and the facility is top notch, Highly recommend.
Oshawa LA Fitness has the worst hours. Every holiday they close early. I've been a Manager and Trianer in gyms so I know for sure that the terrible hours is because the general manager won't pay the Overtime. Cutting operating hours doesn't make the client happier. Greedy
Staff is fantastic, everybody here is super polite and welcoming . Very clean gym . Highly recommend . (Pool and basketball court included)
I quite like this place! Overal a really good gym, great location, nice equipmemt, it is lacking some equipments tho that is why i am giving 4 stars, otherwise it would have been 6 stars!
Facility was fine, I tried it on a trial pass. And now for months I have been getting calls and voice mails non stop that are boarding on harassment. Will never return because of the great annoyance they've caused.
It's a great space and location but needs some equipment upgrade
Disrespectful and horrible staff...
Zero stars. Worst organization I've ever signed up with. Staff are disorganized and barely compentant. If not, then they are simply choosing to play dumb to rip people off. There is no on-site managerial staff or anyone that takes responsibility for incorrect billing. Contracts are poorly explained and/or not understood by disrespectful sales staff. Most sales staff are lazy and pass the buck. They mostly sit around gossiping and eating fast food. They also blatantly duck calls when you ask for someone. Know your contract and enforce it vigilantly when dealing with them. Facility is ok for a no frills gym. Small dinky pool w Limited hours.
Great gym equipment and layout. Clean as you can get for a gym. A higher review would be possible if they fixed their AC in summer. It doesn't need to be an ice box but it's sweltering in spring and fall.
Staff is VERY RUDE. Left me in tears once. Always harassing you to get fitness assessments and one of the trainers called my sister "fluffy" after she refused to get weighed. Water is warm, not nice and refreshing which is what people want when they are working out in their non-air conditioned gym. Hours suck... weekends close earlier than weekdays. No wifi, and staff lies that the price will go up every month so that you are forced into buying a membership. Do not reccomend.
Conditioner not working at all, music not working ( only sometimes ), receptionist never smile
Best gym
This guys were "accidentally" charging me for my kids wile my account was frozen for few month, and charged me twice for one month - same frozen account. Nice job.
Been a member here on and off for about 7 years. It’s definitely gone downhill, but is still probably the best equipped gym in town. Definitely some interesting characters that work there.
Great gym with great staff
I love this gym! I have always been self conscious of joining a gym, but when I met with Jon he made me feel so comfortable and made me feel like I belonged there. When I didn't know how to use a machine, Jon always took time out to show me the proper way to use the machines. My trainer Shannon is the best trainer. She keeps my workouts tough but we have fun while she's training me. I don't know where I would be in my fitness journey if it wasn't for Jon and Shannon. If you've been putting off joining LA Fitness, I suggest meeting with Jon. I can't wait until restrictions open up further and I can go whenever I want.
Its all about the bad customer services .. I cancelled my membership because a rude lady in the front desk insisted on me to go back and bring the sanitizer spray back to her .. The management should hire more professional and friendly staff at the front
Too bad they are closing the steam room...
I had a really good experience with Tahir from LA Fitness. He was super helpful when I was debating signing up for a membership and was probably the reason I decided to sign up in the end. He was upfront about all the fees and told me about the facilities and did so in a courteous, professional and friendly manner. I would definitely recommend him to anyone thinking of joining LA fitness. Another aspect that made my experience with Tahir great was that he was not pushy at all either. I did not feel pressured in any way and i am very appreciative of that.
BEWARE: Nearly Impossible Cancellation Policy The good: I recently moved to the area and decided to give this gym a try. First, I'll start with the positives, the facility is new and clean, and the access to the subway is pretty convenient. The staff were very friendly when giving me a tour and explaining membership options. That's where it ends. The bad: After being told I could get refunded if I decide to cancel within 10 days, I thought I'd give it a try for a week. After doing a few workouts here, it just wasn't the right gym for me. The weights are always mixed up all over the place and there's always equipment missing. Once time, when asking where I could get a yoga mat, the representative sarcastically yelled back "They're all over the place, go find one". The ugly: At first, I could deal with realizing that this gym just wasn't for me. Where the trouble really happened was when I wanted to cancel. I went to the club twice, and both times I was told I would have to speak with a manager, who conveniently wasn't in. I decided to take a look at the terms in my contract, which stated that I need to mail a cancellation form to Irvine, California! I logged in online to download the form, only to receive an error message telling me to contact my local club. Beware of their initial friendliness when signing up and repeated claims that you have 10 days to make a decision. This place is a scam. What's really unfortunate is the the facility itself as a lot of potential, but the poor management, unprofessional staff, and terrible customer service let it down.
Worst experience. Went into to buy a membership and offered to pay for the full year and LA Fitness wanted a monthly membership. When requesting an explanation, LA Fitness advised that I should leave the premise. I was never rude nor was I loud. I cannot believe the service or lack thereof. I called customer service, spent almost half an hour on the phone with them and they re-assured me a Manager would call me and apologized for the way I was treated. Did a Manager call me? No. Worst service I have ever seen. It is disheartening when someone can be treated so poorly by a business. Not impressed.
Great gym, great staff, great atmo. Can't wait to make some gains here
Good in the morning or late nights
Amazing club and great amenities! Haven’t seen a club so clean in such a long time. Weights are where you need them to be and the staff is always so helpful!
I come here 3-5 days a week. There is a good variety of machines, but is missing the hack squat machine. No big deal though The staff is very friendly. And since i live so close by, its so easy to get here!
Old, needs remodeling
I like this gym although its to crowded if you go anytime after 5pm. The receptionists are helpful and nice. One star because lots of people would use the machines and not clean after themselves. Lots of people walking without masks and the staff don’t seem to care about that. People would spend up to 40 minutes on one machine without giving the chance to other people to use it. The management has to put strict rules on cleanliness, machine use time limit and masks.
Pretty large fitness center with some nice amenities, really could use cleaning wipes for the equipment.. It's kind of concerning to think of how many people don't clean the equipment after using it. Other than that great place to work out!
Jordan helped me out sign up with the gym and inspired me to be a better man and take care of my body!
Easily the best gym in Kitchener. Fair prices and amazing staff. Has everything you could need from a gym.
Great gym! Always clean, not super crowded and the staff are friendly :)
Very big, friendly staff!
Good gym overall. Problem is inconsistent cleanliness and lack of operational urgency and experience. Good because it's still relatively new but won't want to be a member in a year or two as equipment and facilities age without proper care.
It's ok
This place is NOT professional , DO NOT USE THIS PLACE UNLESS YOU WANT TO BE CHARGED MONTH AFTER MONTH , THEY WILL TRY EVERY AVENUE NOT TO CANCEL YOUR MEMBERSHIP AND CHARGE YOUR ACCOUNT, EVEN AFTER CANCELLING. ALSO IT'S SO HARD TO FIND SOMEONE TO HELP FOR THE CANCELLATION FOR SOME REASON THERE IS ONLY ONE PERSON WHO IS THE ACCOUNT MANAGER HAS AUTHORITY. THEY WOULD NOT CANCEL OVER THE PHONE AND NO CUSTOMER SERVICE FOR CANADIAN CUSTOMERS , THESE PEOPLE WILL REGISTER YOU AT 10 PM AND MAKE THEMSELVES AVAILABLE TO GET YOU IN, ONCE YOU ARE IN, EVERY EXCUSE NO TO CANCEL, THEY WILL TELL YOU THING LIKE YOU NEED TO BE THERE BETWEEN 9-5 , YOU ARE THERE AT 2 PM OHH SORRY ACCOUNT MANAGER IS BOOKED IN AND CANT ACCEPT ANY MORE PEOPLE, I USED MY VACATION DAYS TO CANCEL WITH THESE PEOPLE, STILL CHARGED MY ACCOUNT AFTER PANDEMIC, THEY ARE NOT HELPFUL, DO YOURSELF A FAVOR AND DO NOT USE THEMMM
Have to pay for parking to go to the gym. Yes it's free for 2 hours, but what if I want to swim or play basketball after my workout? Don't want to feel rushed during a session because my parking will expire. Got charged 7 dollars today to exit the parking lot because I stayed an extra half hour. Ridiculous.
How do you not offer a way to directly cancel your membership online during a pandemic? Talk about making it near impossible for your members to cancel - I have been paying for months because I don't have a printer to mail my cancellation letter.. ridiculous.
Staff at the location are rude and just try to up sell you. They also harass you with constant phone calls.
Amanda was very helpful and a pleasure to see her everyday at the gym
I've been going to this gym for the past several months and never had a problem with anyone or encountered any conflicts with other gym users. Today when I went to the gym at 4 pm i was about to do my last bicep exercise and when I went to go and grab a bar that wasn't being used one of the gyms personal trainers said "we're using that" in a very rude tone of voice. My first reaction was to aplologize and I decided to settle for a different bar instead. Me and my daughter both did 3 sets of 12 and on my last set they finally used the bar ONCE that was on the cable machine. As we were leaving I told her that wasnt right, she wasnt really using the bar and her response was "if you would have asked you could have used it". Which proves she didn't actually need it. After we changed out of our work out clothes we were approached with the gym director, saying that she was very upset she was approached by a group of people. It was only me and my 22 year old daughter who didn't speak to her. The gym director told me they were doing circuit training, which first of all is ridiculous to do in the busiest hours as it ties up so many machines. She also could have explained that and it wouldn't have been as big of an issue but instead she rudely yells at us from where she was sitting, which happened to be another work out machine that she was occupying simply by using it to sit. The gym director treated me like I did something wrong and tried to inform me of gym etiquette. Im 46 years old been going to gyms my whole life I have never encountered a situation like this. Needless to say I canceled my membership after this and will be going somewhere that isn't so expensive with staff that make me feel comfortable and treat gym members with respect.
Lots of equipment but the place is so dirty! Change room stinks toilets and showers were disgusting, they don't offer towel service but after seeing the showers I wouldn't have used them anyway. Literally not one other person wiped anything down after using it. I went on a free pass and would absolutely not pay to go there.
I love this place!! I have been here for 4 years and this place has become my second home! The staff is very friendly and ways willing to help! This gym is very clean and their COVID procedures have made me feel very safe.
If you looking to sign up, ask for ASHLEY and you will have a great experience and customer service. Great gym overall!
First my visiting to LA fitness in north York as a trial , I wasn’t expecting how clean gym is that and well organized equipments Adriana and Paulo who’s working they are sooo friendly and supportive !! Im definitely gonna join to be a member ????
Used to be a great place, now it's crowded, water fountain hasn't been fixed in 1 month, men's change room only has 4 working sinks and the hand soap is usually out. The place has gone downhill over the last few years. Seems as if the management only cares about signing members.
Very good facility. People are friendly. Nobody stares at you. Lots of equipment.
Came here on a trial, great kids corner for my god son to play while i enjoyed my work out. friendly staff
Horrible Customer Service! I’ve been a member for 2 years now & I have been paying $40 a month ($480/year) & I had to pay a $100 initiation fee when I signed up ( pretty expensive for a gym membership ). I talked to Angelika who is the "manager" & had asked her to give me a better deal on my membership because what I am currently paying is more then any other place would charge & I think after 2 years If they want my continued business they should be able to give me a bit of a discount. She was very rude & said I could pay $29.99 a month but I would have to pay a $150 initiation fee again which in the first year would work out to more then I pay now & she said the other option was to cancel my membership (I did cancel my membership).I was completely stunned by her attitude & rudeness & that a gym would rather lose a customer that pays almost $500 a year then to give them any sort of discount. Angelika has no respect for customers & has no business being a manager anywhere.
LA fitness is great!! Love the pool!! Equipment is great, way better value than any other club, for me!
I cant get over the "lack of customer service" and staff turnover. Im always shocked when someone actually acknowledges me coming in or leaving. Since Stacy left the place has gone downhill fast! Id say the only positive thing about the place is you never have an issue getting equipment.
I recently joined LA fitness in Oshawa & It’s definitely not like any other gym. It feels more like a club with very friendly & supportive staff with good vibes all around. The facility is super clean and everybody sticks to the COVID restrictions to ensure everybody’s safety during these times. They sold me on taking sessions with a personal trainer, which I wasn’t too sure about at first considering the prices, but it is without a doubt worth it. It’d be perfect for anybody just starting out at the gym, you get a breakdown on everything fitness and nutrition and get a program tailored to you and your goals. It’s been a great experience so far.
Great gym. Could use more squat racks, and I wouldn't mind going back to the adult only as there is far to many groups of kids that have no idea what they're doing, though that is fixed by coming in the mornings. My biggest issue is the hot tub. It's a warm bath.. it's at 104 maybe once or twice a week. The rest of the week you're very lucky to see it hit 103 (that's a huge difference). So if y'all could crank it up a bit. I'd be very greatful. Otherwise i have no issues with the gym or staff
I was toured by Kevin, and it was an amazing facility. Nice guy, nice gym!
I've been to about 5 different LA Fitness locations and this is my favourite one. Pool has more lanes than most other places and is longer (full 25m I believe) and is rarely busy. The weight areas are far less busy during peak hours compared to other gyms. The reason I didn't give the gym 5/5 is because there are no squash courts and the track is very small (although no other LA Fitness I've been to even has a track). One other small criticism is that when I asked if I could get a new workout journal to replace my old one, they refused to give me a new one. I've been paying a monthly dues for almost 4 years, the least they could do is give me a book that probably costs them $1 to make.
I love the LA Fitness Signature Club at Sheppard Center. Its got a large range of Equipments in cardio and weight training. Lot of group classes to choose from, towel service And 3 lane swimming pool that helps me add variety to my work out. Apart from this, they have amazing staff. I must mention Adriana from the front desk is warm and welcoming, always motivating to keep my workouts going. A big thanks to the entire LA Fitness team !!
Manager, Jonathan McNeil has provided my family and I the highest quality service we could have asked for. From training, as well as his warm regards as soon as you enter the facility, Jonathan will be the one person I remember, as well as trainer, Devon Bates, for their high company standards and passion for L.A. Fitness Cooperation, and lovely attitude. I surely give the highest credibility, and continue to recommend them to future clients.
I found the staff very helpful and friendly. Loved this gym compared to the one I was at before. Very clean. I'll definitely recommend to my friends!
My husband and I joined together and it was the best decision. I've been wanting to get back into bootcamp classes and aerobics but everywhere was far, expensive, and no where for my 2 little boys to hang out. As a busy mom who works overnight, I needed something family friendly. LA Fitness was the answer. We dealt with Korey and Chantel and let me tell you how friendly, patient and knowledgeable they are. They answered every question we had and made sure we were happy at the end of this experience. My only suggestion as a previous childcare worker would be to add a bin of age appropriate toys for the little ones who attend the kids club. Other than that, fantastic facility. Ohhhhh and Lindsey, one of the HIIT instructors, is so fantastic!!! Great workout and great results/motivation.
I like the size of the pool, the friendly staff, and the weights. It is not the best gym I have ever seen, however I have not had problems with any of the equipment. Avoid the super crowded times, and it is a nice gym.
Ive been coming here for 3years and overall its a good gym. Good equipment selection as well as pool and hottub however im only giving it 2 stars because the last 3weeks ive been coming here the hottub(which i attempt to use every time i come here) has constantly been in alarm and cold. The southside location has this same problem. changing my review from 2 stars to 1. the hot tub is always cold/broken in west and south locations.
I had Ben as a PT and he was amazing at everything he does making me feel very good about every workout. Highly recommend this guy!! I am only giving this gym a 5 star because of Ben. The management was very rude to me on the phone more than once when trying to cancel my membership. I had to cancel it through corporate... The staff are not covid friendly and some even sit in the change room on their phones during paid time. Not pleased with this gym and how it runs. Pool is too warm to do a workout swim and absolutely no social distancing in the building. I changed my review to 2 star since this gym took my money... $300 of it.. I canceled my membership and emailed la fitness international who canceled my PT. I had to move therefore could not go to this gym anymore. Then I was charged a month later. I was told I’d be in contact with Andrew the PT manager and was never called by him. Super upset this is how it turned out. Andrea was the one emailing me and I couldn’t get a hold of anyone ever again. Very disappointed..
Always super busy. Whoever designed the gym clearly doesn't lift weights, they went with windows instead of mirrors in plenty of spots, like who wants to look at the track or pool while they're working out? Also only 1 SQUAT CAGE, and like 3 squat racks, it's been this way for years, and it's an obvious fix. Very inadequate, some equipment cables are pretty sticky, dumbbells are always a mess and misplaced, expensive signup, expensive monthly fee, GoodLife fitness is worth more bang for your buck.
1.This gym has one goal only and its to sign up as many people as possible. 2.The gym is always over packed with people difficult to even use certain machines because you have to wait forever. It does not matter what time you attend it's always packed it's just stupid. 3.wayyy to many kids horsing around with basketballs around equipment. 4. When equipment breaks it takes weeks to get fixed. 5. The hours is dumb should stay open later.
If you want to avoid catching COVID, do not come to this gym. The proper social distancing and mask policy are not adhered to nor enforced here. The majority of the people are not wearing masks and are not maintaining a 6ft distance from one another. Weight section is over crowded, impossible to maintain a 6ft distance while working out. You are literally 1 to 2ft from others. Hard not to catch COVID when you literally have people breathing next to you. When I went in, it felt like COVID did not exist and this was pre-pandemic times. If you are high risk, I would suggest not even stepping foot in this place for the time being. Other than COVID issues, the facility is nice and the rates are fair.
LA Fitness is a very nice gym. Best fitness facility in town. The staff is great and if you are signing up Jordan is the guy to go to.
It’s great customer service and great facility’s.
Hamnas customer service skills are not existing. Very rude, and not helpful at all. Don't waste your money on this place. Go somewhere that cares about its members.
Good equipment but they're not taking care of the facility: hot tub has been out of commission for months.
I love this gym. Very clean, a lot of equipment, and staff is helpful. The pool is great too!
A decent amount of weights and machines however it's usually crowded
Great gym, busy during evening but overall manageable. Staff are hit and miss, showers aren't bad. Swimming pool is full size. They occasionally offer a good rate.
Really great gym!! Staff is very friendly and front desk staff is always welcoming. Lastenia always goes above and beyond to keep the gym in tip top shape.
Wi-Fi is weak...
Nice facility and good rates
Big, lots of machines, well lit, wonderful gym.
I really enjoyed Rakia's zumba class at LA Fitness. Her energy is so contagious and is a blast. I would highly recommend it.
Love the facility. Very clean, nice people always willing to help out
Really love this gym, very friendly staff. I’ve reached a lot of my goals here with Shannon W. She is such a great trainer! Definitely recommend her.
The gym is decent but the sauna is broken more often than it is working and the hot tub has been out of commission for more than a year.
The facilities are very good there and people going there are very professional. I just wish the staff was more friendly.
From my experience at LA fitness Said.M was amazing. From day 1st. He was very professional, friendly, and was offering help, when we came to the gym he made sure we had less waiting time at the reception by directing us to the right …
Smooth check in experience. Charlie was great!
Absolutely hated this gym! The head of the personal trainers was so unprofessional and difficult to deal with. My personal trainer quit 3 months into my training sessions and no one ever contacted me regarding who I would be transferring to. I was extremely unpleased with the staff at this location and never recommend this gym to anyone- it's truly a giant waste of money to go there.
Alot of parking space
Nice gym. Gets busy from 5-7pm. Quite a bit of people don't have the habit of wiping down the equipment after use tho ????????♂️
This has been my best experience out of any gym in this area. The staff at this location are respectful, knowledgeable and promote a safe and comfortable atmosphere. In particular the beautiful general manager. The machines and change rooms are both kept extremely clean. Would recommend this gym to anybody looking for a better workout experience.
The best gym I’m been to
Love this gym. Hate the whole "gym idea" but this place is great! Love the trainers and the staff is awesome. Always clean and never a bad experience.
I have been a member at this gym for almost one year now. This is a great gym with lots of great equipment. The staff members are nice and very professional. My only complaint is the dude walking around wearing a skimpy red muscle shirt ....yuck! There should be some kind of dress code, no tacky looking muscle shirts allowed!
Very nice gym
Good ????
Great gym! The classes are great and well-attended. I personally enjoy the Women's Gym, which is seperate from the main gym and offers a bit of privacy for the women to work out.
Avoid LA fitness at all costs!!! There are much better gyms out there, these people are incompetent and have zero professionalism. There’s a reason they are so poorly rated.
Staff is always friendly and with a smile.
Nice Gym
I like the pool and the sauna. They are clean and not crowded. The equipment are clean. Staff are courteous and helpful. Affordable membership . Highly recommended.
Nice Facility
I’ve been a member of LA for a couple of years. I love the variety of fitness classes that LA offers. Rakia is an awesome instructor, very friendly, knowledgeable and extremely energetic.
The price of membership is reasonable. And they offer child minding. But it's the little things holding this place back. The free wifi is sooooo slow it will barely allow you to stream audio. The basketball court is nice but the balls they supply are horrible. They're shaped like eggs and don't bounce. Child minding is nice but the hours aren't great. It's only available until noon Saturday and closed Sunday. So not totally useable if your kids are in school. The plus side is the machines are well maintained and there's no real pushy sales people around. Lots of classes as well but few that cater to me. No boxing/kick boxing/body bag etc
Excellent equipment and friendly staff
The general manager Claretta is awesome she gave me a great deal and customized a affordable plan for me and my family. The trainers are amazing and the gym is immaculate. I love the Zumba class too!!
I have had a lot of gym memberships and this one is by far the hardest to get out of. They want you pay for the rest of your life and when you cancel they will tell you that your membership is not cancelled and there an outstanding balance... This is after I've given written notice for my membership cancellation. The prices are cheap but you'll end up paying for months you're not even going to for years until you deal with it or they send it collections. It's a shady operation and they shouldn't be allowed to to do this. I highly do not recommend. Join at your own risk!!!!!
Great staff so kind and helpful!! Good job ???????? Chantel is so nice! Appreciate your hard work and delightful service
Smells cleaner than the other locations
Great experience....membership is worth it! Except they dont have group classes after 7pm...
Lost something, Manager unhelpful
Nice and clean
Quite small, too expensive, staffs are fine (except one Asian girl I've met long time ago), weird rules on cancelling membership.
Great location and amazing services. Definitely recommend Momo if you need someone to show your around :)
They don't post holiday hours online
I’m very impressed with this gym. team is super welcoming and extremely helpful. It’s very well equipped and has any machine you’d ever need to use. I would definitely recommend this gym to anybody looking to stay fit.
Put in work.
Needs more squat racks though
We got charged our monthly on March 23 and the gtm closed April 6. Our charge that time was supposed to go until April 23. They are doing NOTHING to give us the 14 days we are owed. They just decide to charge us again. I unfortunately work 9 to 5 M to F when the managers are working and I can't see them in person. Even if I phone, no one is available. And even if I leave voicemails, no one calls me back
Great gym, not too crowded during off peak times.
Great experience here love it also employee josh really made experience awesome 10/10
Gym is relatively clean, there is never a wait for machines and the staff is very friendly.
I payed upfront for two months with the assurance that my membership would be cancelled automatically after the second month(I was leaving the country for traveling). Not only was I charged for a third month for failing to cancel my membership but I was also charged again for the second month. So I payed for four months when I signed up to only pay for two. Customer service was unable/unwilling to help me with this problem.
Staff vary friendly!! Nice machines and spacey, I felt I was at my gym in toronto. Thank you again ????
Signed up today with Joshua! Absolutely amazing guy. He was genuine and seemed extremely sincere! Cannot wait to get started on this journey!
Only problem I have with the gym the cost for training and membership is too high
Great service!!
Blown away by this gym. Really clean, open concept facility with top notch equipment. The smoothies are great too. All for a reasonable price.
The gym needs a major update. They don't have a personal training area (TRX, box jumps, etc) that are in most of the other LA Fitness. That said, there is rarely a wait for equipment and most people put weights back where they belong. There don't seem to be any gym douches either.
Everybody knows about their Excellent Gym Equipments and other facilities, but most people don't know that they have great team of Personal Trainers as well!!! Tip: If you are being pressured by the management to take the Personal Training Membership, then PLEASE TAKE IT. You will definitely see the results within a few days! You will experience the change in personality, sitting posture, communication technique which will make you PROUD of your DECISION.
Having been exclusive to one chain of Fitness Clubs for over 15 years, I decided to take advantage of the one week pass I received for LAF North York and checked it out .. WOW would accurately sum up my impression. Great environment and culture that seems to invite the sometimes elusive "gym etiquettes" - members here seem to know how to control their negative vs slamming and throwing weights, which often contributes to equipment breaking down. The footprint is huge with a vast variety of equipment. I went overboard on back day and used six different pieces of equipment just for back! The cleaning staff diligently walks around cleaning the floors and pieces of equipment, while staying clear out of your way (I had the cleaning staff literally bump into me while mid rep on a deadlift at my other gym). High ceilings with great ventilation (an important feature, usually only notable when you experience a gym environment that doesn't have this). It's also really nice to see moms coming in with their kids with the availability of LAF's Kids Klub. The staff is really friendly, and I notice the trainers being very attentive with their clients. Paulo, the District Manager, administered my pass, and there was zero pressure to sign up. He is super personable, and makes you feel like you've met him before, because the interactions are That easy going. Keep up the great work guys!
Very rude and disrespectful staff
I been there only a month, I can say the steroid abuse is bad! Today I got surprised the same personal trainers recommending dosages of Dianabol and other stuff to their customer!!! next time I will take video and reporting it to Edmonton Police!
Love it
Thank you Mackenzie for resolving some of my concerns. 5 stars for your customer service. Cheers :)
Equipment is a bit old but the membership is not expensive. I have been going here for over a year now and don't plan on switching to a different fitness club.
Great facility that's always clean and never overly busy even at prime time. I never have to wait long for a piece of equipment. The only down side to the facility is that it's not well air conditioned in the summer. You can instantly feel the humidity inside the building and once you start working out it just feels awful.
Absolutely wonderful club! The warm reception is always a pleasure.
Hey: I was really happy to see you've hired some friendly helpful staff. I was at the gym the other day and the Health Dept showed up. It's nice to know places are check'd out. I love the location and our hot tub...
Not bad at all. Just a typical gym. Wish there were more hot women in tight pants. Buffalo just isn't on that level.
Won’t even accept calls while closed for Covid, just plays a message then hangs up on you. I guess thats one strategy for not letting people cancel. Update Aug. 2020. Now they answer the phone but make you jump through hoops just to cancel. You either have to go in in person or mail a cancellation form in.
Great gym. Kevin made the on-boarding process very smooth.
Extremely rude sales/staff. They try to scare and bully you into signing up. Make it very hard to use trial passes. Total bait and switch move. Felt like I was in a car sales situation. I go to the gym to not be bothered, work out, and de-stress. The staff here seem like they would make that impossible.
I have been working out at gyms for many years. I am not at all impressed with this gym. I find the staff unfriendly here and more concerned about phone calls and chatting then actually helping patrons. They scan your tag upon arrival and I have been left waiting over 10 minutes on more than one occasion already just to get scanned in. I guess they do not realize some of us have busy lives and limited time to work out let alone stand there waiting while the staff chats. Some of the equipment is not working already. It says maintenance required.The showers in the ladies change room are horrible! There is very little water pressure, the floors are filthy and some do not have hot water! I have tried to shower many times to be greeted with a mound of black hair on the floor! The equipment itself is.....lacking variety. I asked when I signed up if there was going to be arc trainers. I am partial to these. I was told there would be. There is not.There are plenty of treadmills and bikes but some variety in types of machines would have been nice! Overall, a disappointment.
Overall, not a bad gym. Staff is friendly, however, did not appreciate the "hard sell" to work with a personal trainer after I joined.
Hands down the best gym in Edmonton! Facility has everything you could want or need in a gym. The cleaning staff does a top notch job of keeping things clean, I always feel extremely welcomed by the front desk staff and the sales and personal training teams are always going above and beyond wether it’s providing knowledge or just being a friendly face to talk to and also greeting people from their desks as you walk in.
I love this gym. It’s never busy and I never have to wait for equipment! I used to go to Cambridge but honestly Cambridge doesn’t even come close to comparing to Kitchener, especially when it comes to customer service. Lately the Kitchener gym has been looking amazing, I’ve told the male cleaner that he does a fantastic job, it’s much cleaner than it’s been in the past few months! All the staff members here are amazing, specifically I love dealing with Brianna! She always goes out of her way to help others no matter how occupied she is with something else, I also dont think I’ve ever seen her not smile, she’s also very knowledgeable and knows how to get stuff done. I will be recommending this gym to everyone I know!
Awesome place to work out. Large space with lots of equipment. Staff is super friendly and helpful. Highly recommend it!
My second home.
Outstanding client services! Have been with many gyms but this has been such an easy process— Called in asking about memberships for my dad and was directed to Tahir who was absolutely amazing! He went through details and offered to email me everything! He followed up before club closing and was answering my messages past his shift to ensure i get everything done before the promo ended! He was very helpful, easy to deal with and professional- was not pushy to have me sign and gave me many options to choose from Even offered to have everything set up when my father dropped off to the club with him Would definitely recommend!!!
If you do not want to deal with a gym being run by a bunch of kids, avoid this place. Sales staff sit around laughing obnoxiously most of the time with their masks beneath their nose and "enforce" it on members while working out. Wifes been trying to cancel her membership since PRE lockdown but yet front desk manager fails to do her job correctly. Some staff are nice at front but overall run by inconsiderate management.
Work hard to keep it up to date
Probably the most clean la fitness that includes all new equipment. Customer service is led by Omid (general manager) and Sam, which both have taken care of me and our family exceptionally well. Recommend going to these guys to sign up or for any other matter.
In the 4 months my wife and I have had a membership here, they have "accidentally" overbilled our credit card 4 times. When trying to correct these billing issues, nobody at the fitness centre has the authority or ability to do it so they have to email head office (they claim they can't phone, it has to be email) and then nothing happens until we repeatedly complain to them. After re-requesting these overbillings from head office (because head office just ignored the first requests), one refund was finally done. Upon more complaining to their staff and more re-requests to head office, we have now after 2 months received all the money they overbilled, except one of the issues was a screw up with the recurring monthly bill, so every passing month is another overbilling issue and the fitness centre still claims they don't have the ability to fix it. The location is very close to home so I really want to be able to just go get my workout and not constantly have to harrass their staff and constantly watch my visa statement just to avoid being ripped off. Its become very stressful just thinking of the place. Most customers probably don't second guess anything and are regularly getting ripped off. I'm currently still fighting this issue, and if it isn't resolved soon I will have to cancel my membership and go elsewhere.
I have been to a few gyms, but LA is my favourite. Great staff, great kids club, with an up to date facility and the equipment is well maintained.
This is a fitness facility that has everything one could want in such a facility.
The nicest LA Fitness I’ve been to. The view on to Yonge street while working out is an added plus
Go see Jordan for any membership questions! He's great
If I could give zero star, I would. Gym itself is ok, nothing special. The weekend hours are horrible. The staff is a joke here. One sales manager sitting by the door seems forever asleep on the job whenever you walk in. If you ask her a question, it takes her about thirty seconds to peel her eyes off her monitor and cell phone to pay you half an ounce of attention. Then it takes another thirty seconds for her to respond. And the response usually starts with " I am not sure" or " I don't know". Simply unapologetic and very useless. The other staff lady with glasses who seems to permanently sit by the door like a garden gnome has the worst attitude ever. If she isn't sitting around gossiping about female customers walking through the door, you can guarantee to catch her smoke like a chimney right outside the door. And I thought the City bans smokers being within 20 feet of a main exit. What happened to exhibit healthy behaviors since you work at a gym? HA Don't get me wrong...there are some cool people working at this gym. General rule of thumb: the level of their positive engagement is directly correlated to their fitness level. Meaning, if they take good care of themselves, usually they are fun to deal with/talk to. And they are more than willing to help you if you have a question ... say in workout. But if they are miserable out-of-shape individual, stay away because you will get second-hand sass burn if you dare to bother them with any form of questions even if you are a paying customer. `````````````````````````````````````UPDATE```````````````````````````````````````````````````````` Upon posting the last review, I've noticed that the sales manager is no longer with the company. Good luck taking naps on all your future endeavors! The garden-gnome looking woman with glasses and severe under-bite still is, walking around the gym gossiping and passing judgments onto female customers. Often times she will deliberately walk by, take notice of someone (usually females), glare and then go back to her station to pass some nasty comments to her coworker, followed by a hyena-like hysterical laughter. LA North, recruit better people with the fitness lifestyle and mentality that represent the values of your organization! Not someone who is spreading negativity and judgement to gym patrons.
Gym is super clean, with lots of equipment availability! Staff are super helpful and kind!
The equipment they have "open" is a safety concern or do not have enough equipment. The first row of equipment is seldomly used. Why not utilize the gym for more equipment and distancing. Also the womens gym is useless. They have tagged every second machine out which there is 1 rower which is tagged out.
The staff there is so friendly to their customers. Taylor is a great worker and very knowledgeable of what she is doing. Every time she is working she always brings good energy and is amazing with her customers!
Awesome experience! You get motivated as soon as you enter
great staff and gym. always clean and professional would highly recommend!
Ok gym. Has all the equipment you need to workout and bodybuild. However, no air conditioning. Already soaked in sweat within five minutes of a moderate workout. Also, from being at other gyms they should have wet wipe stations in oppose to their paper towel and separate soap dispenser. Feels like work just to wipe off a seat so a lot of people don't do it. Rating 2 stars.
I came thinking maybe the amount of people allowed in would be controlled, but it was extremely busy and none of the equipment is being cleaned and this does not accommodate the COVID 19 policy. The sanitary supply should be much better then a sanitizer bottle at the front and some paper towels! One janitor doesn’t do the job when it comes to a huge facility like this!! Please fix this before inviting new members to the facility.
Loved having 2 pools. One for the lane swimmers and one for us achy old arthritis gals. Huge change room, and lots of showers and toilets.
Employees were very rude
Not getting reservation at any time. Not friendly staff rude front desks and their trainer are awful
Gym is ok, after signing up i kept getting phone calls to do a consultation. I exsplained i didnt want to do it cause i dont need it. But they kept calling anyway to try and sell me on the idea. It is free. But most of my experience is that they really just try to sell you their package during and after your "free consultation" nothing but a headache to me. Conclusion. If you dont want their consultation tell them right away with a good reason cause they kept calling me. I thought i was pretty clear when i said no multiple times.
I love this club! Been coming here for close to 6 years now and it feels like a home away from home. The staff and members are all very friendly and the gym is always very clean. Even during the busiest parts of the day you rarely need to wait for machines/racks to use as there is almost always something available.
While a lot of the equipment is old, the gym is in a good location, plenty of parking, staff is friendly, classes are good. The air conditioning however, has not been working for several weeks and they do not seem to be able to repair it. It is extremely muggy and uncomfortable everywhere except the entrance/office at front.
Mandatory double vacccination to workout here, BUT that staff doesn’t have to get it done ???? idk kinda gross and suuuper unfair, especially if we are the ones generating their pay checks ????
I am a member about 4 months, pool has overly chemical only changing the pool water ONCE IN A WEEK. Stuff cant even remember what they say AND act like I am brainless liar. They offered me to freeze my account without telling me anything about the unfreezing fees. Even though I asked her to unfreeze my account earlier they responded "its no problem you don't have to" and next time charged me for those days both freezing and monthly account fee. Absolutely NOT recommend.
Dominic is amazing, he helped a lot with the transition from Goodlife to LA fitness. He provided us with all the necessary information and instructions. The gym facilities are kept clean during COVID, and there is enough physical distance between the machines. The place is not crowded, and people are respectful.
To be honest I've been to lot of gym in the last 12 years and the Oshawa location is one of the cleanes gym I've been in and the staff is amazing
My guy Josh was a great help and hooked me up with the best deal available. The gym has a great atmosphere and some awesome people working in it making it a overall healthy and fun place to be. Love working out here!
Never going to this location again.
Thanks for opening again.
Really clean, never too crowded. Wish they had group classes later in the evening. What is with the no toe clips on the bikes upstairs!!!
Good for cardio....because everything else is being used. The busiest gym in Edmonton, most of the space is taken up by offices and treadmills
This place is tooooooooo dirty to be a gym, to be honest they need to clean this up a little bit, i cancelled my membership cuz the place just needs to be cleaner. I don't wanna be working out on people's sweat
I love this gym chain. Equipment is consistent. Staff is great. Its very clean. Best gym around in my opinion.
floors are very dirty, same as lockers I mean same dirt for months on the same spots, and for a week they haven't fix the sound system there is nothing more awkward than people working out in silence.
Great facility and staff. Plenty of free weights, cardio equipment, and stretching areas. Large change rooms, pool, hot tub, amd sauna.
Momo is very professional and was able to help me sign up. Very accomodating and the place is very clean and organize
Staff is very friendly!! Gym is always clean!!
I've been using this gym on and off for about 4 years now and after shopping around at multiple locations in the area, I can confidently say its the best option in Oshawa. There's always enough space in the weight room to get in a good workout and the equipment is top notch. The staff are very friendly and the facility is always kept really clean.
Great kids club !
Diego was supper friendly and he did hes best to show me and motivate me towards my goals I really recommend he’s service’s to everyone
Staff lies that they won't use my name when they do.. machines are not clean..very bad experience for just trying my 2 week trail
I just recently join the club the facilities looks okay. 2nd day to visit the gym.The moment i enter staff was nice the gym is huge and im happy that they have sauna and pool, but im just dissapointed that they dont provide towel service. I used to go a smaller and cheaper gym anytime fitness and they have towel for their clients. Mens locker was a bit dirty with a bad smell probably because it was busy but it will be better if they have one staff looking after the cleanliness of the facility. I sign up for a contract and im just looking forward that this gym will be perfect for my needs..
One of the best gyms in the city with a great staff. Have been going to this gym for a couple of months and have noticed great improvements in my physique and technique all thanks to Patrick, one of their best personal trainers.
Great gym with lots of equipment selection and super friendly staff!
Great facility. Very pricey. Management has no tolerance for negotiation. General impression of general members seems to be; all superficial....working out so others can see them working out, etc.
I like this location. Never overcrowded. Relatively clean. Good for the price.
It's a good location with helpful staff
Expencive
Silas is a pretty good sales men and would recommend to anyone!
Nice place, however the staff are a bit disorganized and the trainers are borderline rude. Maybe because I am old and male
Clean nice friendly
Great gym. Great facilities and great people. The spin class on Wednesday at 5.30pm is amazing. I never miss it!! Heather is brilliant, if you haven’t tried her classes then your missing out!!
Home away from home, west end location is the best.
Really nice gym! Huge with lots of machines, pool, sauna and much more. Kept up very well too
I live out of town but come and visit family often and want to keep up with working out. I spoke with Jordan and he was very accommodating and was able to put something together that was fair for me. Great attitude, genuinely friendly. Would recommend this gym for sure.
Great place to workout. And I think her name was charity? Anyway. Really helpful woman answered all my questions right off the top of her head
Great gym, lovely staff and fantastic atmosphere! I love going here!
M6 go to tor stress relief. Clean and curtius and helpful trainers .
Really well kept machines that hardly break down. The staff are very friendly and offer great assistance as well. Personal training is offered by mediocre personal trainers, but still affective. The members aren't the best but I'm not normally there to talk with others so that basically the bad part.
Really good gym. Staff is super nice. Signed up through Charity and she answered all my questions. Highly recommended
No one is checking vaccination records nor are they wearing masks this place is an outbreak waiting to happen
was great in beginning but has become dirty. The pool needs to be cleaned and maintained more. All you have to do is look at lane dividers. They have dark caked on dirt.
The customer service was excellent! The deals were great as well! The description of the gym by Kevin was phenomenal! He described the fees and showed me the gym according to my time, and honestly, I got everything I wanted!
Amanda is so amazing! She really cares about her customers and she seems to keep this club in tip top shape! If you would a membership she is so great!
Very enjoyable place to work out. Friendly staff and friendly clientele.
Would give negative stars if possible. Gym etiquette with members is non existence. Staff are terrible. Do not enforce anything and seem to appreciate terrible etiquette. Very dirty. No one wipes anything down. No one follows any directions. 3 out of 10 people wear masks. Weights everywhere and disorganized. Lots of "regulars" post up at stations for(not exaggerating) hours on end chatting and letting their bros work in till who knows what finally gives them a reason to leave. This place is frustrating trash. If you are looking at this gym as an option and you are a considerate, experienced gym goer please take this message to heart and DO NOT GO HERE. This was the worst place I have gone to in over 20 years of working out. Extremely frustrating witnessing what occurred on a day to day basis and staff give zero effort to making it what a gym should be. Lots of other options for the same and if your lucky(club fit 137th and st.albert trail) cheaper price out there. Give this gym a wide WIDE berth.
Dirty gym with mould on the shower walls. Weak customer service. Dont recommend!
Clean and well.managed
Good gym, not very busy. Been here a couples times right after work and just is not busy... Unlike some of the other big gyms around.
Emma is my fav employee
Great gym. Friendly staff. Great environment
The reviews about many clients not wearing masks are true. I saw this for myself when I walked in after they reopened in March. Nearly half the clients were not wearing masks and many were working out far more than "moderate". When I complained to the manager on duty, she said they were all too busy to go around asking clients to put on their masks! Too busy to care about the safety of clients!?!? Really? AHS received 7 complaints all the same day about all three Edmonton LA fitness locations. Still they do nothing to obey health laws - that says everything. Stay away.
One of my favorite LA's - great size gym, pool, sauna, and ball court - always clean and not as crowded during most hours
I work at another gym but I don’t always like working out at the gym I work at, so I called in today to inquire about pricing. I was transferred to “Cameron” in the Sales Department. He gave me very mixed answers and made it confusing to understand, and I’ve heard completely different answers from different sales associates. When he asked for my name and I told him that I was just inquiring about prices, he laughed and said, “Have fun at World Health. Bye.” And hung up on me. I don’t work at World Health and he was extremely rude. Definitely solidified my answer to not join this gym.
Weekend hours are 8 till 8 not good when the weekend are a time to catch up on lost sleep and all daily affairs. Also the cleaning staff are rarely there in the morning. Few of the paper towel dispenser have anything in them. Usually the change room is a mess. Usually answer when told to the staff is "we'll tell the manager when he comes in" no one wants to take responsibilities for anything.
I've been shopping around for a gym membership for the last month or so and this is the best in the NW area. Price and quality are exactly what I'm looking for.
Great staff ! Amazing GM who is professional and will make sure you're on the right path to a happy fitness lifestyle . Beautiful facility
Great place to workout. If you have a question they're there to answer, but they're not invasive
Good gym, all the equipment needed for a great work out... Still no wifi
A nice fitness facility.
I was very displeased with the customer service from one particular staff name Catherine Summers. She was very disrespectful, interrupted my workout, very argumentative and pointed in my face aggressively . She mentioned she was the manager when I asked to speak to a higher up. I will be following up with head office regarding this matter. Spoke to another staff about her behaviour and they were much more respectful about the situation.
Dude wasn’t trying to let me get a day pass and he was very unprofessional and didn’t seem interested in helping me cause of my color. Fire him.
Great gym but I wish people would put their weights back.
Shady as hell, they wont let you cancel unless you come in and they straight up lied to me when I tried to cancel and they froze my account becuase "it will cancel automatically after three months if you dont unfreeze it" my other favorite quote is "we dont have internet"... "we have intranet"
This is definitely the best gym in KW. The staff are very friendly, there are plenty of machines to choose from and the place is always kept nice and clean. Would recommend for anyone, especially if you're new to working out.
This LA Fitness location is amazing in terms of equipment, service and cleanliness! Every time I go workout the gym is always clean, organized and well maintained. I never see equipment out of service or under maintenance, and the layout is easy to figure out. I've worked out at other gyms that always had these issues, which was always a bummer when I needed that particular machine for my workouts. I came here to work out a few times before, but I finally committed to getting a membership. The woman's name who helped me sign up was Evone, and she was SO helpful! She made the process so easy and was really informative on all the benefits for signing up, and she even mentioned the swimming classes. I can't believe I hadn't even noticed the pool, I'll definitely bring my swimsuit next time. Looking forward to getting my sweat on at LA fitness!
Came here looking to check out the place with the possibility of setting up a membership. The staff is extremely approachable and professional. Momo provided excellent customer service and immediately made my feel welcome. The gym seemed super nice and tidy and Momo walked me through everything the gym has to offer as well as a plan that would work best for my lifestyle. Highly recommend giving the place a look if you've been curious.
LA fitness Oshawa is a fantastic gym to go to...when their app isn't busted, no reservations for 10 people and some people suspiciously getting in a lot compared to the amount of members there are.
So much better if it's 24/7 such as GoodLife and Snap Fitness
Ha....dont do a contract as its a scam.
I highly recommend not signing up for the personal training program at LA fitness as they are not honest, transparent or respectful. When I signed up for the personal training program I was told that I was paying $50 per HOUR. Than when I attended my 1st session I was told by my trainer that sessions were only 25 minutes long. I talked to management and was told your session with the trainer is 25 minutes and you do 30 minutes of cardio on your own therefore making the sessions 1 hour. When you sign up you're told that your sessions will be 1 hour however it is never mentioned that 30 minutes of that is on your own and not with the trainer. This is not enough time for a proper workout as you feel rushed through the entire thing or to ask any questions or make sure you're doing exercises correctly/safely which is the whole point of getting a personal trainer. Also, my contract stated that I had master training which is what they were charging me for however I did not have a master trainer, I had a certified trainer. A master trainer is $210/month and a certified trainer is $160/month which means that I had been paying $50 additional per month for something I didn't have. I approached management about this and they asked if I liked my trainer, I advised yes. They advised than they didn't see what the problem was. I advised the problem was that I am paying for a service I don't have - it doesn't matter whether I like my trainer or not. To this day, I have yet to be reimbursed the money they owe me for this. Also, I was told when I signed up that I would be given a home workout program for days that I was not booked with trainer which I wasn't getting. I asked my trainer about it, and she said that I supposed to create my own workouts for my off days which confused me because the whole reason I got a personal trainer was because I didn't know how to design a proper workout. I approached management and they said that my trainer should be giving me a home program and they would tell her this. I advised that this further justified my concern of paying $210/month for a master trainer despite me having a certified trainer because a master trainer would've known they're supposed to give me a home workout program whereas someone new to the company may not. When I advised them I wanted to cancel my contract based on the above I was told I had to speak with the district vice president (DVP). I spoke with him on April 30 and didn't hear from him again until May 14. I emailed him on May 1, 3, 6, 7 and 9 to which I received no reply. I called him on May 5, May 9 and it went to voicemail with no option to leave a voicemail. On May 13, I called him and he finally answered and then when I said who I was he hung up on me!! I tried calling back immediately after and it went straight to voicemail every time so I am assuming he blocked my number. He finally returned my call on May 14 after I went into the gym nearly in tears and asked the head of PT there to have him call me. He advised he hasn't gotten back to me because he only checks his email once per week, he also denied hanging up on me when I called. I advised I found it very unprofessional that a DVP of a company would only check his email once per week given the fact that we spoke and he knew I had multiple concerns and he promised me that he would follow-up with me the following day. He advised that he didn't know why I wanted to talk to him because I should be talking to membership services. I advised that I was only speaking to him because I was told I had to and if he couldn't help me than why hasn't he told me that in the 2.5 weeks that I have been waiting to hear from him. I advised I was extremely frustrated with his lack of professionalism and disrespect he's shown to me to which he said nothing. I also advised that it was extremely frustrating to tell my whole story again to someone else to which he said nothing or even apologized for the lack of customer service. I called membership services the following day just to be told that I had to speak with Andrew Salt...
(Translated) THE EQUIPMENT IS NEEDED TO CHANGE IS VERY OLD IS A GOOD PLACE GOOD LOCATION (Original) EL EQUIPO ES NECESARIO CAMBIAR ES MUY VIEJO ES UN BUEN LUGAR BUENA UBICACIÓN
This place is clean and the staff are friendly. There are peak hours like any gym where it's difficult to get a machine but overall it's still a really good gym.
They have everything fitness. You can do different activities everyday and it's never boring.
has all you really need from a gym, however everything is a little small. Gym section could have deadlift flooring and basketball court could be bigger (size of small highschool gym)
Very good gym
Beware of contract details! I was assured by a staff employee that there was a 10-day cool-down period where I could cancel without any penalty. However, after signing, it appears to only be THREE days according to the fine print. Luckily I cancelled on the third day, so there weren't any questions asked. If it was any longer, I imagine it would have been a completely different story. I really dislike how gyms aren't up-front with their dues. So here are the rate: $199 "initiation fee". aka commission fee. It's essentially their way of saying "no contact". However, you're forced to pay it even if you stay on forever. At least with 1 or 2 year you only pay a penalty if you decide to terminate your contract early. Gyms seem to be using the dinosaur method of signups that car dealers still use. I don't need a middle-man to sign me up to a gym facility, especially when there are rather large overhead costs. Give me a web page and I'll gladly sign up without some person trying to shove it down my throat. Other than that, I was able to get a $40/month rate, which isn't terrible compared with World Health. If I remember correctly, it was ~$60 unless you negotiate it down. The initiation rate is what gets you.
WORST GYM EVER. Doesn't even deserve one star. Been trying to cancel my membership for 3 weeks now due to a manager being the only person who can do it. When i signed up i was told i could cancel whenever, and was never informed that it had to be during the week during certain hours and only with a manager. I made several trips, only to be informed there was no manager in and there was nothing that they could do. i made many wasted trips there, was told there were messages left for the manager on my file and that i just have to wait for an email saying my membership was cancelled. i work from 8-7, i am unable to make it for those hours. No messages were ever gotten to the manager and i called in and long story short the woman i spoke to said the manager was not there blah blah same story and was not even listening to my situation and being rude to me. This woman literally told me that i was asking to much, and that she was not helping me anymore and she wasn't going to leave a note for the manager. Eventually spoke to the manager later on and she had already sent me a "confirmation of cancellation", "due to my circumstances". I tried to explain everything to the manager Stephanie and obviously she did not care either, just wanted to get off of the phone with me. HORRIBLE CUSTOMER SERVICE AND would never recommend.
It's alright. It's an older LA fitness so some of the equipment is dated. Some of the bars are a little loose and the cardio equipment is quite old. Other than that it's a decent gym
I came to be oriented to the facility today, but left before my orientation. I understand that people do not need to wear masks while they are working out, but there is a large number of people not working out, including staff, who are not wearing masks. I have addressed this to a couple of staff who seem to indicate that there is really nothing they can do about it. Addendum... I'm pleased to report that LA Fitness openly discussed and understood my concerns, and have indicated that they will try to stringently enforce masking regulations. Their openness to my input is most welcome and appreciated.
Went to the gym early between 7:00-8:30am. First time since the lock down. There were very few people. Staff wear masks all the time, most customers do not exercise with the mask on, but wear it when moving around in the gym. Everybody sanitized the equipment before and after. Seems quite safe.
Great gym .luv it there
My experience at this club has extremely motivated me in my fitness journey. The staff are supportive and very friendly and the facility is always clean and safe.
Best place to workout ????️♀️????️♀️
Went for a guest pass, seemed nice enough but they called and left voicemails one a day for a month straight.
Super awesome gym. The staff was welcoming and the personal training director Cameron helped me immensely with finding a suitable and affordable plan. 10/10 would gym again.
Best location in the city
Great place
Great facility. Very clean and well ran. Safety precautions in order for covid but not to the point where they've gone overboard like some other gyms these days.
Easy sign-up , great equipment, friendly staff and compliant with covid-19 protocols for gym users. A guy called Dominic at the Oshawa branch was very customer friendly and kept me updated on the gym availability during the lockdown. Ask for him
Way over priced and all the other bad reviews already sum up how I feel about their customer service and attitude towards gym members. Worse gym in Edmonton.
Love this gym
the whole signing up for membership and cancellation was a battle with the associates trying to up-sale services and classes. my friend had to chase a general manger for 2 weeks to put his membership on hold( nobody told him he could do that online) They signed up my friend for HITT classes and one of the associates told her she can cancel anytime without any additional charges , but when she wanted to cancell her membership , they told her she has to pay for the remaining of the term which was about $500. The manger is very rude and unapproachable . If it was not for the location which is close to my office I would definitely pick Goodlife over LA. The gym doesn't have Jacuzzi , Steam room, hot sauna and cold water in the shower is non-existent , not sure why it's a signature club . I'm very unsatisfied
This LA fitness is very clean, new machines are great, racquetball courts, basketball courts, hot sauna, all access great gym! Staff is friendly and courteous. Highly recommended this LA fitness location to get a good workout!
Great gym but no punching bag !
Just starting out... I am happy to see there is a pool and a wide variety of exercise equipment.
An amazing gym been coming here for a few years and not once have had a problem or issue with anything.
Great gym. They have pool, sauna, punching bags, WiFi and they are cheaper than Goodlife.
Very friendly staff, I had the pleasure of being initiated with Ogi today, he was very knowledgeable about their programs and pleasant to deal with. There are a lot of gym equipments available and they had a wide variety too. I love the fitness classes they offer, this is what I'm looking forward to the most.
Love it
Friendly staff, clean gym.
Horrible janitorial staff. This location is disgusting. I have visited all 3 edmonton locations, the north and south side locations are a lot cleaner.
Great location and great people! From the moment you get in, you're greeted with smiles and friendly faces. Momo the assistant general manager, always would welcome us with a positive attitude and remembers our names. If you are looking to get a great deal, see Momo he will help to accommodate all your needs. Ed&Val
Great peoples
Aerobic machines are on the second floor. Gets very warm while working out...
Good gym for the price. Has a pool and basketball court. As well they have multiple squat racks and benches. Meets all the requirements you need from a commercial gym. Only thing I wish is that they are open 24 hours. Hate having to go before 8pm on the weekend.
For 30$ a month it is alright. Because of the low prices the place is generally busy. Only 3 squat racks. Depending on the time you may be sharing the pool with a toddler swim class. Locker room is not that clean. The leather on the workout benches has worn out so much that you can see the fabric underneath it; this is the first time i have seen this at any gym. If you want a overall better experience then go to WHC. Things break and don't get fixed. It is a shame because when this place first opened up it was great.
Nice gym and really good trainers
Cancellation policy is bad. They don't let me cancel off of phone. I was in Toronto for co-op. I have no time to go there during 9-5 in the day in uni now. So I have to mail in a cancellation form. This is horrible customer service. If this is how you keep a high retention rate, you better fear how quick your reputation goes down.
Lots of space and equipment, and very friendly staff!
Brand new and state of the art facility. Pool, basketball and group fitness classes all under one roof. Parking included too which is a huge plus.
I joined LA fitness club a month ago. Staff are very friendly and helping me in answering all my questions friendly. They’re taking all Covid-19 precautions.
Great service, friendly staff!
This is my favourite location!
Niagara Falls #1 gym for sure. Tons of equipment and always clean. The General Manager Jordan can answer all your questions. Ask for him!
Good facility. Great location with plenty of free parking and easy access to several highways. Lots of equipment including punching bags. Unfortunately, no swimming pool. Overall, great place to work out.
The staff was fantastic. Auggie there helped me through the whole touring process. Even though I decided to go elsewhere due to location distance and facility amenities, anyone who is looking for great customer service and all the gym equipment to do weights and cardio should check it out!!
Been there for 2 months! Good gym so far! Asian guy from the stuff is very rude! Don’t even know their name they have no name display on them! I think manager should straighten things up with customer service it feels like I’ve killed his cat! I don’t feel safe working out there with this kind of customer service they seems soooo relaxed and don’t give a dam that this is work not cineplex chair! I will give it another run but I don’t see myself referring any of my family here! I hope you guys do something about unprofessional customer service! Also goes to other stuff
Would have rated the gym a 5 star, but the front desk staff are disgusting rude. They give members dirty looks rather than greet them because lifting the membership scanner from under their desk seems to be too much work for them.
Worse location since hard to find parking and dropoff for passengers. Also appointments get changed adding more stress for clients and their friends
They needd to make sure put are space out too many times i have people working put right next to me
Cleanest Gym I’ve been to and friendly staff
They have a small cafe that cooks food which permeates the entire gym. Just what I want, to workout with the smells of deep fryer in my nose.
Management was very pushy to offer the membership.It is best to give potential members some space to make decisions. Also caused havoc to cancel the membership. Will never consider again.
Love this gym!!
This is the best gym I've ever been to, in terms of both equipment and service. I go to Anytime Fitness in Vancouver, but when I visit Ontario I always look forward to working out here. Taylor was even kind enough to explain my best options for a pass for 2 weeks. PLEASE BRING LA FITNESS to Vancouver!
Great location and professional staff. The place is always very clean whenever I come here. I misplaced my earpods once during my workout and one of the staff members Kim was beyond helpful and was able to find them for me. Thank you again! :)
Great place to work out. Jessica, the Operation Manager was very professional, helpful, and friendly.
Good afternoon. I tried to exercise this morning at 8:00am and the manager showed up late to give me a tour of the gym. CLARETTA RUMPH was very rude and unprofessional. I was very polite and compliant with her very inquisitive questions that were very inappropriate considering this was my first time meeting her. LA fitness emailed me a 7 day guest pass to exercise for free. I tried to check in to workout but the rude Hispanic lady at the front desk wouldn't allow me to exercise without first seeing Ms. CLARETTA RUMPH. CLARETTA RUMPH finally showed up fashionable late and practically interrogated me asking me where I live, work, how much income I have, where I went to college and about my family. I found these questions to be a major violation of my personal boundaries and felt very uncomfortable answering these questions. After she questioned me and got my driver's license she showed me a tour of the gym and the entire time she kept trying to pressure, convince and persuade me into getting a gym membership which I told her I did not have the money for. Then she asked me when do I get paid I told her next week it just seems like once I told her I am not employed and I'm looking for work she treated me differently. She also, did not allow me to workout and honor the guest pass supposedly because I have Florida identification but I am a Buffalo NY native born and raised. She acted as if she did not believe me. Then I showed her a piece of mail with my current address of where I reside now and she continued to disrespect me and tried to undermine my intelligence by holding up my driver's license as if I don't know what my identification card says. I even offered to show her my birth certificate. She was very condescending and patronizing towards me and made me feel very uncomfortable. I then told her I was not interested in exercising at her gym and got my driver's license and mail back then I exited the establishment. She stalked me and followed me as I was leaving. She also removed her face mask inside the building which violates New York States mask mandate.
Absolutely terrible cancellation policy. You can’t actually cancel your membership in the branch you signed up at. You need to sign up to their website and print and mail a form to IRVINE, CALIFORNIA. Yes you read that correct. They somehow have an app that lets you sign in from your phone and even detects when you’re close to a branch to quickly sign you in but if you want to cancel you have to do it 19th century way. This layer of inconvenience is definitely not artificial..
I have been an L.A. fitness member for 2 years. This location is a great fitness center. It is an older facility and could definitely use updated fitness machines. The classes offered are energetic and fun specifically Zumba with CJ. I observed patrons cleaning the machines before use which is a must in these times. The music ???? could be better and the sound system could also use updates. Otherwise the atmosphere is very inviting.
This location is the worst of the 3 LA Fitness locations I go to. Locker room and bathrooms are always filthy! Parking lot lights don't work half the time.
I honestly cannot say enough good things about this gym and the staff there. I've been a member of this gym for the last couple of years and have seen a definite positive difference with the hiring of new managers. The facility itself is large, well lit and has plenty of machines for everyone to use. I recently met with Jonathan to sign up for personal training in order to enhance the weight loss regime I am currently on. He was knowledgeable, friendly, showed me my options for training and the costs involved. He's also been happy to answer any questions that I've had. My personal trainer, Vince, has been great and I would highly recommend him for anyone looking for a trainer. I would and have recommended this gym to anyone looking for a place to workout.
Hopefully this gets to the General Manager, cause I have had enough of waiting for my money back. I signed up for the gym last June. I paused my account for a few months which they charge $10.50 each month that your account is paused. In October I decided I was going to move back home to BC. I called and asked them if I needed to come in and cancel, they said no we can do it over the phone. From October to February I was still charged the $10.50 per month for it being paused. So I called and asked for my money back, it took me weeks to finally get through to the manager. When it was all dealt with I only recieved about $20 in my account for a refund. Whatever I cut my losses and was just happy that my account wouldnt be charged anymore. WELL about 2 weeks ago, I was charged their $50 annual fee. That $50 was meant for bills, as we all can understand how tight money is right now being laid off work. So I called AGAIN. The guy wrote my information down and said the manager will call me back. No call. I called yesterday and spoke with a woman who can tell how fustrated I was, she tells me my account is still PAUSED they are extreamly busy and the manager takes weeks to get back at people.... like do I need to drive the 12 hours just to get my money back and CANCEL my account?
Clean place.. good staff
The WIFI is always a problem. It can be out for few days. It seems that no one is able to do a reset to restore the connection.
Great staff, Clean place, 4 stars because they don't have other machines unlike other locations. Overall it's good
Amenities are nice but the staff completely ruins the experience. Gym should be relaxing not stressful
The facilities are excellent but they have completely over sold on memberships. If you are someone who hopes to use any of the equipment from 4:30PM until 8:00 PM, Monday-Friday do not bother with joining this gym. Fully understanding that its "resolutioner" season but it was terrible beforehand. Your only hope in joining this gym is if you are a "non-peak" customer. If you are not then do not bother. Hope this helps some people.
Great staff , very helpful.
Warning!!! Been in this Gym for 3 years. I decided to cancel my membership because of rude 6pm receptionist, management and sales. In addition a customer is begging for mask and they do not have extra mask to assist the guy. Super bad management the owner should fix this!!!
Hands down best gym I've been to in Edmonton!! The staff there are so friendly and helpful.. being the beginner I was, I didn't feel at all over whelmed at all. The staff were able to show/help me out if I needed. I bought personal training as well from Jordan M., best decision I've ever made, as he made it very easy for my budget and demanding schedule. I got checked on once a month for my 6 month term by Jordan to make sure everything was going smoothly and making sure I was seeing the results I wanted. I am very impressed with the gym and personal training this gym has to offer for both newbies and pros! Thank you LA fitness North Edmonton!!!!
No sauna no jacuzzi but great views
LA Fitness is an awesome place to have a membership
The gym is a typical gym but I enjoy the basketball court. This gym could do a much better job at cleaning the gym and locker rooms.
Can be much cleaner than it is
I was interested in rejoining LA Fitness a couple of days ago and spoke to Diego (a sales rep) over the phone. He was extremely helpful and informative. Made the process of signing up online very easy.
It is a great workout club. Lots of equipment. Very clean.
I took a personal trainer to begin my membership. I took a 6 months. After my 6 months, I told them that I didn’t want to continue. The lady at the reception wrote it down and told me that she’d pass the information. 3 months later, I received a phone call from them asking me why I wasn’t coming to my private session anymore. I was shocked and told them that I asked 3 months earlier to stop it. The lady answered me that she would take care of it. A month later, Andrew phoned me and asked me the same thing. I was mad and I asked him if it also meant that they were still taking the payment and the answer was YES! I came to the gym to find out that they took 780$ against my consent! When I asked to be reimbursed, they refused and offered me to take the unwanted sessions. I said no and now I have to go in court to be reimbursed. From my point of view, my wife's also and our friends, this is a theft and LA Fitness cannot be trusted. In court, I will ask the reimbursement, cancellation of my membership, financial damages. DO NOT TRUST LA FITNESS WITH YOUR MONEY
Best gym in buffalo
Terrible gym, equipment is consistently damaged and takes weeks to fix. No fans on top floor either. With the cardio equipment on the top level it's way too hot.
LA is ok, but some things are lacking for a gym thats $40 a month plus annual fee of $50. No water station or place to refill your bottle. Even though covid has changed the way we live there should still be FREE water readily available. We are exercising after all. A contact free water station is available in much smaller and cheaper gyms. It always seems very hot in the gym as well. A nautilus pull down machine would be nice lol but I don't expect that. That's all!
Front desk team greeted me and answered all of my questions about starting a new membership. They were so helpful and kind. Inside looks clean and cared for.
Returned to this gym for the first time since it reopened after the lockdown. The manager took the time to walk me thru the changes on the phone. Gym capacity is capped at 50 people and 3 people in the pool. I went in the morning around 7 a.m. and there was no line up. I've been told that there is usually a line up after noon. When you go in, you will be asked to take a spray bottle of disinfectant so you can clean anything you touch. Most lockers and cardio machines have been taken out of service to ensure social distancing. I felt safe going back.
Good gym
I love LA Fitness. The facilities are great and the staff is friendly. I did recently take a break from working out due to having bad cold and due to me losing focus recently, but I am returning to working out 6 days a week on Monday which is tomorrow. If they did oversell their memberships recently, which I have my doubts and suspect it is just whining, those are probably New Year's resolutions people. They are going to quit soon if they haven't quit already. Most people are quitters.
I love this place. This gym is weigh more bigger than I thought. I can use thousands of machines and huge free weight zone whenever I want. And also Martin, who introduced me this amazing gym to me was so kind. Come here to work out. Martin will always guide you kindly.
Excellent instructors ,Julie has a safe effective routine
Bad customer service. I tell them that I want to cancel the personal trainer courses one and a half month ago. And they told me ok and they will talk the head office to approve the cancellation in 10 days from that time. One and a half month later, I didn’t get the money back and they charged me again for next month as well ! LIKE HOW YOU GUYS CAN NOT FIX A EASY PROBLEM IN ONE MORE MONTH ?
Good place, I love going there.
Amazing facility!! Great staff! Lots of weights ????
There is a representative from this gym walking around West Edmonton Mall handing out promotional business cards. He is fat shaming people who reject his overtures. Could not believe what I heard. Stay away.
my home away from home
????????????
Great location and never too busy
The la parking has limit of 2 hours which is really weird . I can not finish my workout in 2 hours.
Staff are very understanding and go beyond expectations to help customers. Staff also ensure good safety protocols due to COVID. The equipment and facilities are exceptional and have everything that you need. From a huge swimming pool to cardio room to State of the art equipment. Higjlyrecommended
Some people walking around without masks no one was up front go ask a question and need morn paper towels spots
Great atmosphere and selection for any gym goer.
Quite crowded but a good Gym. I like the sauna, hot tub and pool are too crowded. Machines can get swamped. Hours for Saturday and Sunday suck, had to cancel as a result to that. Told me they would be open longer those days in the future but that is now a year ago.
Claretta was very nice and professional...she definitely got me a great deal and helped me save some money...Thank you!!!!
I signed in as a new member and claretta did an amazing job helping me out! I really appreciate it. Thank alot
Its such a shame how poorly this facility is maintained. Locker rooms and showers are disgustingly dirty....
No Wi-Fi or Air conditioning
I love rakias classes. She just put the smile on every one faces
clean gym, nice atmosphere, staff are pleasent. Josh was great when I was interested in signing up, not pushy let me come for a couple days to check it out without signing up with a 7day pass ( I was leaving for holidays so didn't want to sign up until I returned). I've been happy ever since I've joined!
Quite disappointed with LA Fitness. Had a trainer Ashley for a long time was a joy to work out with her every week. Out of the blue they let her go. She was the only Female trainer at the gym. Working out with her was a pleasure you could over look the lack of equipment in the training are. She would always go grab the equipment because it was scattered all over the gym. The gym has a shortage equipment. They would not return my phone calls to find out what happen it took 3week to find out they let her go. I will be canceling my training as soon as I can. if you are going to work at gym be very cautious of management especially if you are female. Read your contract very carefully if you have any problem with the gym you will get the hang up treatment or he not here or he with a client and will not return your calls.
I have read alot of the comments about the service quality of this company. It's a money grab. I also did not sign up for thier personal training "agreement". Now they tried damn hard to get me to sign up, but the gym membership is all I wanted. They made some calls to "upper management" to see If there was a more suitable price for me. I didn't feel comfortable sacrificing my first born in exchange for a personal trainer. Tell them you need a day to think about it. They'll tell you the offers only stand if you sign 'right now'...Bs. I found routines online to help me get to where I want to be. I'm still a member and doing just fine. Bring your own personal trainer.
Best gym in the area. Perfect for weightlifting.
Good gym equipment. Pushy and aggressive sales by staff and a massiveworkaround to cancel and being transferred to 10 different people and have the receptionist say they will pass along my cancelation but dont. Overall money grabbers.
They restarted a membership that I have not used in over a year that I closed. They called to tell me they sent me an email I explain to them that I was hospitalized for three months . They have no sympathy they are money driven.I’d advise you to go to GoodLife or some other gym.They will never get my Business nor will they ever receive positive feedback from me ever again!!!
Always clean, equipment still in good shape
I had a great experience with Charity. She is an amazing addition to the la fitness team and hope to see her there long term!!!
Great place to get in shape.
Fadel helped me sign up was very informative and professional.
When does the gym start opening 24 hour
My favorite spot
I have been a member for 7 years now and had to cancel to switch to a gym closer to home. They made it absolutely painless. Corrine (I think) at the front desk processed the cancellation within five minutes after leaving and had a confirmation before I arrived home. I have left gyms in the past that made cancellation an absolute nightmare (months to complete, billed afterwards, no calls back) Thank you for being different! Jake
Good luck trying to cancel your membership; they make it as difficult as possible.
Charlie was awesome and super professional when signing up, helped me out a lot and would definitely recommend going to this one, it’s always empty and full of room to do a set.
Pool is salty and don't have lifeguard. Sauna is not so clean.
It’s like a trap. They charge you every month for nothing. I asked them to put my account on hold. They charged me for first, last, annual fee, initial fee and they charged me 11 dollar for put my account on hold. It means I paid 250 dollars for nothing. They are not responsible and caring about their customers.
Customer service is a joke here. The asian woman with highlights at the front- especially. We don’t pay the signature fee so that you can pull up resting b face at the counter and give us everytime we walk in alright? Simple welcome/hi is YOUR job. Not ignoring your customers and standing there like you don’t exist.
Great gym
An excellent facility. We were visiting Edmonton and we’re going to do a drop in and the staff was nice enough to allow us to work out there for a reduced price and I have not been to a friendlier workout facility ever. I highly recommend LA fitness
been to a few la fitness before and this one is quite nice. clean, lots of space to exercise, friendly staff.
Got an ear infection from the pool, ended up with vertigo. Not fun. Will be canceling my membership.
They need wear there mask Most of don't have mask work out.
Great place to work out. There is a great selection of machines along with a standard amount of free weights. Unfortunately this location doesn't have a swimming pool but it does have two punching bags available. The best thing about this …
Great service. I cannot recommend this gym and their staff enough. I felt very welcome the moment I stepped into the gym even though it was just a “tour”. We sat down and went through the details of what I needed and what they would offer and it went way beyond my expectations. Kid friendly, cost friendly and just friendly in general! Excited to amp up my fitness journey and LA Fitness was clearly the perfect choice for that. ????
Great atmosphere and amazing staff!
I've only been coming to this location for about a month, but, being brand new the facilities are pristine. Equipment is all new, and it seems when a machine or piece of equipment is out of order the problem is addressed pretty quickly. Great assortment of machines and free weights, and there are too many cardio machines to count. This location has a good size pool, an indoor basketball court, one large multipurpose exercise room, and features a hot yoga and HIIT studio (extra cost). They also provide a supervised area for kids. The weekend hours are horrendous, especially for the price point so that's why it's only a 4 star for me. Overall a great gym.
Open, clean facility, with lots of different equipment to choose from, especially for legs! Ogi helped me through the sign up process and really made me feel comfortable coming to the gym as I’m new to working out! Shalmar helped me with my first assessment there and came up with a great routine for me to follow! I’m really excited for my future with this gym :-)
Charlie was exceptional in customer service while assisting my friends and I in registering for a membership. Charlie provided friendly service and assisted us with everything.
I just started coming to this gym, I really like the atmosphere, people generally mind their own business. The equipment is nice and they have everything you need. It’s clean, and I usually am able to go when it’s not super busy. The protein shakes are very good, and they have a sauna. I will continue with this health club as long as I am happy with it. I have only been to two locations so far and am very happy with both of them.
Inexpensive, casual atmosphere..large selection of machines and free weights..second level has a boxing gym@
Amazing facility, grest staff. Paulo, Omid anf Navid all made me feel like this is the place to be. What a view??
Good food and great company.
Great place to workout with lots of equipment.
Spacious and good equipment…however UNPROFESSIONAL staff service. Rude man not wearing mask and on phone all time.
This is a popular gym & usually on the busy end . The biggest negative for me is the short hours- especially on weekends (-1 star). I always see many members still working out until close... don't know why they can't be open until at least midnight. It would be nice to have a late workout to avoid the crowds. Minor issues(-1 star) : the children swimming lessons, water fountains have low flow & need upgrading. Overall a decent gym. I like the variety of classes/instructors, equipment, pool/hot tub & sauna. Would definitely rate higher if the issues above were resolved.
Best gym in KW! If you are interested in getting a membership this is the place to be! Ogi and Josh were both exceptional when showing me the facility and making me feel comfortable, as it was my first gym. If you have any questions about diet/creating a program, ask for Shalmar (Best in the business)!
I love this place
Great place. Just needs more mobile mirrors as it’s such a big open space!
When I first started, I wasn’t too sure if I’ll be able to do it because it was my very first time in the gym but Josh and Shalmar helped me get into it and My trainer, Trevor, is the best. He is amazing at what he does and its been a month training with him and I already see a difference. Would definitely recommend LA FITNESS because they are really good!
Did not care for there service
This place is worst. Just got a membership they told me to bring friends with me on first day to promote the property. So i brought 2 friends, Lady in front yelled and embarrassed the sht out of us. Lady told us that i have to pay more dollars a month so i could bring someone.
Clean and tidy in general. It seems that there is mosquito in the pool area to keep you moving...
Fadel gave me a tour a gym and helped me Out with my pass would recommend coming here and speak wit fadel for a membership
Good place to work out
I joined LAF after having been a GLF for a few years. GLF was always crowded, no space for stretching, cannot use trainer equipment/space (kettlebells,etc), rooms floors always dirty full of hairballs, etc., and at least in the Waterloo branch one was constantly slapped with that disgusting VOC smell. I signed up LAF in the Cambridge branch. AMAZING. Spacious, clean, luminous, neat, good ventilation, no VOC smell, great space for chalistenics/non-weight exercising/stretching; great equipment; no crowded; great swimming pool (I miss the towel service of GLF). I travel between Toronto and Waterloo daily, so that I got premium membership to profit from LAF in TO, Miss, Milton, Cmbr, and Kitch, among others. All of them offer the same great service, except for the Kitchener branch. So here first a breakdown of what you get in the Kitchener branch: The "good": There is enough amount of equipment, at least during weekends where mid day is not crowded. The machines themselves are not bad, but would be nice to have those that have pulleys for each side, not one pulley typical of rather dated equipment. At least on wknds one can use trainers' equipment and space. Light is ok. Space for chalistenics/stretching is ...just ok. Again, all these are the minimum of good when compared to other LAFs. Now the bad: Men change room is totally outdated, poor ventilation, crappy lockers, poor lighting, sort of shady. The shower room is worst. Between both rooms, there's always pooled muddy water. The showers are dark, the shower heads are a joke, and the bathtub...I'd not touch it with a ten foot pole. No swimming pool. The hours are ridiculous. Customer service deserves Lemon prize. I recently voiced my complaints to the manager for repeated issues that have not been resolved, including a hazard that cut my finger. The guy became increasingly defensive, in total denial repeating "we do as much as we can" adding, "you can voice your concerns to California, I do seveeral jobs here, we have to pay $40K monthly to the franchise" etcetc., despite I pointed it was not my job to talk to California. When he said the staff kept quitting on them, I asserted "maybe is for a reason, don you think? that is telling you something", I mean that's management 101. One staff quitting is reasonable, over and over is not. He replied "may be is not the right work is not for them". I left flabbergasted. Mind you, the price for premium membership is ~$800, only for Kitch branch ~$600. There is no way what you get in Kitch branch is better than GLF, ~$500. No way. Essentially, these guys inherited an old gym and are profiting from the attractiveness of the other branches that justly deserve to charge more (way more if you want) than GLF. But not this scam. No upgrades, no nothing, just burning what good is left until it runs out. The problem here clearly is management and their lack of vision. I dont go in life wishing bad, but sometimes the only way people learn is the hard way. Hopefully they wake up before they only choice is to close.
Was half decent when it opened, but for a signature location, this one doesn't have any extra features compared to non-signature locations (no sauna, steam room etc) unless you count the transit lines right beneath it. If you need to shower after your workout, good luck finding a shower (in the men's room at least) where you can reliably control the temperature. Also, nobody seems overly concerned with returning dumbbells or bars back to where they're supposed to be. Still cheaper than a goodlife, but just simple things there have been frustrating.
Can see the age orherwise ok unless you include inconsiderate members
Great gym
Not very happy with LA Fitness had a train her for 2 years. Training when ghosts for about 3 weeks found out that they terminated her don't know the reason. I think she had the client the highest client base. She's the only female trainer they had. Training area was always empty of equipment but overlooked that because of the trainer. She had to spend the first five minutes of my session looking for equipment. Trying to talk to somebody about it but could never find the right person to talk to stop returning my phone calls. Have two more months left on my contract can I get out of it so finish my term and then that's it for LA Fitness. Oh by the way that was my first time joining a gym and a trainer. I'm hoping she'll start in the new gym and that's where I'm going to tell everybody to go. LA Fitness is lost a good employee but they don't seem to care. If you're going to go work for LA Fitness be very cautious.
Thanks to Diego for the good tour - explained everything efficiently. Appreciate the tour and professionalism.
I always enjoy my workout time at LaFitness! The atmosphere is awesome, great machines and I look forward to seeing Charity’s beautiful smile and her tips on working out, she’s a great asset the LaFitness team!
I have a great time at this gym. It is a very clean, neat and well kept gym. The people I interact with are also fantastic in providing service; like Anna, Claire and Adrienna.
Staff aren’t the politest, could do with some work on customer service, it’s only the lady in the morning says good morning, trainers walk around with chips on their shoulders, puffing up their chests like peacocks, not very approachable, cleanliness can be better, weights all over the place, id only recommend if it’s convenient
Friendly Staff, always willing to go the extra mile. Nicest Gym I've been to yet. Has everything you need and more.
Try to stay away from this gym. This is the worst deal you can get in the region.
My fiancée and I signed up for our membership during the pre sale. Paulo was very helpful in explaining everything to us. He even gave me a tour of the gym while it was still under construction! The staff are all very friendly. The gym is very spacious with plenty of equipment and cardio machines. I love the fact that there is a basketball court, not many gyms not named LA Fitness have that. Easy 5 star rating from me!
Need more teens playing basketball
One of the city's greatest fitness establishments. They have a range of machines, as well as a hot tub, sauna, and pool, as well as indoor courts that may be scheduled ahead of time.
I do not personally attend this gym as of right now, but I have gone to see it. The facilities are very large and have really nice equipment. As it is a chain gym, the staff are pushy with you getting a membership but to someone new to fitness, this can be seen as helpful. Once I shed the shadow and was able to check the place out on my own, it was excellent. Aside from missing a deadlift platform which is an issue for me, it's well worth. Luckily he told me I could do deads outside the squat rack and it shouldn't be an issue. The price is relatively cheap, they have a pool, basketball court, squash, smoothie bar, ect. I've heard that it gets very busy at prime hours but there's enough equipment it shouldn't be an issue.
Fast service, facilities has everything you need
When you cancel your personal trainer make sure get confirmation number, otherwise they keep on charging you .
that's how they do when you tried to cancel: As there is no phone service during the pandemic ,2 months ago, I tried to cancel my membership with their online system, it shows me that I need to print out a PDF and ship it to California USA, which I did 24-July , I tried to sent email to them and see if my cancellation letter has reached them, no reply, but after 2 days, I was informed to come to the gym in person to prove me is me. So replied them, I will not take the risk to do that, no reply from them. 10-Aug, I called them 5:39pm, one lady told me to come in person, which I refused, and she told me I can call next day 6am-2pm, and look for the manager Greece to cancel my membership. 11-Aug, I called them 6:15AM, one man told me there was misunderstanding between me and the lady yesterday, I have to come in person to cancel my membership, I told him that during this pandemic, this action is not good option, he did not let me speak to the manager, even I told him, I am looking for the manager, and give me another phone, number and told me to call this new number after 10am. I was in a member in this Gym for 3 years, I never thought the cancellation is so hard, I remember Ross and Chandler have met some difficulties to cancel the gym member in Friends, but I don't know my the friends in this gym makes the cancellation so hard, why the lady did not give me the cancellation number in 10-Aug when I called them first time. I will definitely talk with some department accordingly about this situation.
Nice gim and staff
Pretty disappointed, came into LA fitness today and there was NOBODY working. Literally not a person to be seen that worked there. I waited in front of the smoothie bar for 10 mins and finally a girl walks in the front door and goes to the front counter. I asked her when the smoothie bar would be open and she said she had no idea?? ???? really. Pretty pathetic that you don’t know the hours of the smoothie bar that is literally steps from you and is in the building you work in. Anyway I sat down and waited as she stated “she thinks” they open at 9, and again nobody there so I went on google to find the hours. I find they don’t open until 10 so I will now leave and go to freshii across the parking lot, which is actually open at 9:30am. just about to leave now and someone is opening the smoothie bar. It’s 9:12 am. So what time is it actually open???????
Clean facility. Great staff. Spacious, and supportive environment. It is the 2nd home.
The music that they choose to play here is absolutely awful. Like are they trying to make their members upset? I literally cannot stand the music. It is actual garbage.
In my opinion Substandard service and place it's a meat market, and tge Place is no stranger to Juice heads ,lots of better GYMS are out there. Not everything cheap has Real Value.
Avoid. Some staffs are not friendly. Manager also just terrible If you want a go here just pay membership fee and never expect any customer services.
Excellent gym! Machines are very high quality and so are the training staff. Top pick that's for sure.
I recently signed up for a family membership deal where i can bring a guest in and i have to say that this time around when we went in for renewal was done very sloppy and they didn't understand what my family and i wanted to purchase however, i met with Jordan and i think he's fantastic. Very easy going and catered to my requests. All the male staff there are good. I always get a nice smile and greeting when i walk in the door and when i leave, and i also attend the aerobic classes they offer which i think is a great deal. I've been coming here for years and i love this gym! I used to attend Goodlife until i found this place. Definitely worth every penny.
Enjoyable, accommodating guest service - always!
Excellent facility! been going here for years! The staff are great and have been so kind and understanding during this whole pandemic. Very clean. Highly recommend!
I am from Hercs Nutrition in Waterloo, I have had the pleasure of meeting many of the staff and members. The gym is very well equipped with numerous awesome people. I am very happy to be able to support and work with the amazing staff and members of this gym. Keep up the great work!
I used to be a regular visitor of this gym. Nice atmosphere and good respectful people. Want to mention that the staff is polite always there to help. Even though the gym price is above average, it really worth it. I want to say many thanks to Jordan, the general manager, who signed me up and gave lots of valuable tips on how to achieve my fitness goals.
Excellent management
Great location! So many machines, dumbbells, big cardio area and mats for stretching and working on skills. It’s always clean and the staff are super friendly and helpful. Absolutely love this gym!
I was a short-term member for around 4 months (~2.5 months because of COVID). At first, I was skeptical reading the reviews. But, after having worked out there regularly. I'm honestly not sure where all these bad reviews are coming from. It's a great gym (in fact, the least crowded gym I've ever been to). Lots of benches, perhaps lacking squat racks but since it's never crowded, it's never a problem. Great staff. Plus, I had no issues cancelling my membership. If I ever move back to Kitchener in the future, I'll definitely get a membership here again.
This is very good gym I like to go all workout equipment are good staff is very good and professional bad thing is it’s close 10pm but all over its very good
Friendly staff. Very clean.
Awful hours. Out of supplies frequently. Things are broken and once that happens it takes months to fix.
I dont live in the area but I was visiting so I checked out the website and saw they offered a guest pass. I printed out the guest pass and brought it to the place. Rather than letting me just work out they tried to sell me a membership and when I told them i dont live around a LA fitness they became so condescending and werent even going to accept the pass and kept saying that it wasnt intended for anyone it was only intended for people that wanted to join. But how would we know if we want to join in the FUTURE if we werent able to use it. Nowhere on the pass does it say you have to intend to buy a membership. It limits one use per 6 months anyway to dissuade people from coming in and out not to mention I printed it out directly from their website. Basically, dont have a guess pass if you are going to hassle every person that walks in your door with it. If i ever did move to an area with an LA fitness I would probably avoid them just because of this experience.
I went to this location a few years ago didn’t really like it if I’m being honest. I moved away and came back tried it another time and this place is awesome Jordan and Sidney were fantastic, they hooked me up with a great deal I am between Edmonton and Calgary for work and they found a great plan works for me, I absolutely love it here now!!!! it’s a great gym good equipment they keep everything clean and the staff is fantastic. Highly recommend this place and go see Jordan or Sidney
“You are down here; we are premiere”, this LA location is the exact same as all the other locations, only difference is how rude your staff is. Yeah I didn’t understand why I couldn’t use a guest pass even tho they send it to everyone; but her justification was “a dog information could be entered. We need to verify first.” Flaw in the system, no? You need to verify I’m not a dog? Maybe I’m a dog with a drivers license? Don’t talk down to me because your policy on guest passes wasn’t well translated, nor was the difference between ESPORTA and LA when I bought my membership. Respectfully, I’d give you zero stars, but google wouldn’t allow it. Don’t every disrespect me or any of your customers ever again. Respectfully, do better.
You get what you pay for, women's washrooms are usually clean. I prefer to west end location, set up is better and cleaner. Good variety of equipment.
Now they require vaxx passports to get in.. what a joke! thanks for nothing LA Fitness I was happy to cancel my membership. I will not take part in discrimination.
Time for them to get the spa permanently fixed
Great gym, newly renovated. Weights are all new and usually kept in order this is rare. The yoga classes are awesome with amazing teachers CC's class is my favorite. Only complaint is bathrooms are gross smells bad and not cleaned very well. Tile grout is horribly stained and wish they would have updated the locker we room floors. Went in on a Saturday first thing in the morning trash cans were full and both bathroom stalls had tp on the floor. This type of thing should have been handled the night before. It's my home gym the one I use the most staff is friendly and a great place to workout.
Just Sucks.... Do Not Join this one.
Love this place! The operations manager Mackenzie is a pleasure to deal with. Even though they have faced many challenges during COVID, she remains professional and I’m glad to be a member. Thank you Mackenzie and your team.
The Kitchener LA Fitness has had a lot of putdowns in recent years, mostly due to poor customer relations. That's to be expected from a corporate model based on signing up as many clients as possible knowing most gym-enrollers only come out a few times anyway. So sign 'em up and collect monthly after without providing a thing. True, there's no long-term contract, but quitting isn't as simple as saying you want out (try it). Besides, infrequent users often feel more guilty about quitting than they regret forking over $30 a month. The same grab-as-many-as-you-can model lets World Gym get away with a $10/mo plan. Under such models, frequent gym users like myself get the sense that we're more of a nuisance than anything when voicing concerns. Naturally, complaints go unheeded when the regular customer isn't the center of attention. With that out of the way, I'm now going to put in some good words about the Kitchener facility. I've worked out at gyms most of my adult life and I've been to a lot of gyms in the KW region, but I've been going to the local LAF for seven years now. Why? Because I like it more than any of the others: * Main reason: I go there to work out. It has all the facilities I need for that. Period. If I wanted a spa environment and ridiculous fees I'd go to Athletic Club. * It's well-lit, with lots of windows, multi-level, with the highest ceilings around: The air is and feels a lot fresher. Beats the sardine-can atmosphere of Goodlife. * In a selfish way, LAF's corporate model serves me well: it's rarely crowded, so relatively easy access to equipment (mind you, I'm not a morning person so wouldn't know about availability then). Compare machine wait-times to those at any World Gym! * In spite of complaints about cleanliness, it more than meets the standards of a workout/training area (see first point above). Best of all: No carpets (whose idea was it to bring those into the new Cambridge LAF?) * It's had a great set of fitness programs/instructors over the years. Plus, the well-mirrored fitness room is separate from the main machine area, something many people, especially women, prefer. * A recent equipment upgrade, with better ergonomics; e.g., shifting weight-adjustments from the side towards the front. Most encouraging, there's been a recent influx of staff--Ash, Aimie, Nick, and operations manager Lovleen, who's already acted positively on complaints about recent layout changes: A rare event in the past. Hopefully, their enthusiasm won't become jaded with time!
Great gym met alot of great people here
Extremely friendly, helpful staff. Met with the personal trainer Sanny, he was very knowledgeable and encouraging, and Jordan the manager listens and takes interest in my suggestions. I definitely recommend this location for the equipment and facilities but even more for the friendly staff.
Been going to this gym for years. Good place with enough equipment and weights to get a good workout in around others, for the most part.
This club only care about signing up clients instead on focusing on keeping them. When the club reopened, I tried getting back my full refund from them. But the managers can't give refunds according to them. Only the District manager Name ALEXIS is allowed to do it. They wrote her numerous messages to get back to me but she never does. In addition, she lied and said in her notes that she reached out which she never happened. She is never in the in the club when you try to make an appointment w/ her and she never calls back. That shows how they do not care abt the clients but just want to make money of us. A district manager who's not compassionate and does not care about clients does not deserve to be a district manager. If all you care about is attending meetings then step down ALEXIS!!!! Give the job to someone who can do both. Strongly do not recommend their business anymore. EXTREMELY DISAPPOINTED!
too many bad things to even list. stay away.
Momo was helpful and friendly, helped us get used to the place and did a great job introducing us to the facilities
As an INBF bodybuilder I've been through many gyms around Canada and parts of the United States. I can honestly say, I have never had to leave a gym because of frustration before tonight. The fact that the gym was originally adult only and now houses hundreds of teens who are either using machines incorrectly or using them as stools is unacceptable. The staff do nothing to contribute to safe usage of the machines when children are involved. The final straw is when I see a extreme steroid user (half the gym and trainers) giving improper advice to said teens. There is an extreme steroid problem, and I wouldn't normally complain but this is not golds. It's a gym dedicated to profit and for this reason me and my fellow inbf bodybuilders will be looking for a less crampt, better maintained facility.
Love the swim lanes, there seems to be at least one available at any given time .Facilities always clean. Staff friendly and helpful.
Terrible! Got injured and wanted to cancel. Have to go in person to cancel and manager not working on weekends so creates work for customer to call again. Worst service. Careless.
Great facility, definitely worth it! Go see Kristen, she made the sign up process so simple and easy.
Gym itself is decent but the employees and trainers here are a complete joke. Specifically, there's this one Asian dude always there who walks around the gym with his chest puffed out as far as he possibly can like a peacock, and his arms don't move when he walks. It looks comical. Guy needs a reality check. Trainers like him make it a very unwelcoming environment. Also overhear many of them gossiping about the members. Will be cancelling!
I signed up during the 2weeks they were open during pandemic, and you have to loge in on line. Well I tried that every single day and not 1 time did I get to go and work out and I gave you '$200 and you didn't not deliver what I paid for and I emailed, no one got back to me just keep my money for nothing sounds alot like when premier fitness was opening ripping people off.....funny they are trying to take more money after I already canceled now I have to fiiger out who it was because obviously managed is lost..
This is a very clean gym. Thee staff make you feel very comfortable while there. I have a trainer, Devon and this trainer is amazing. He works with your limitations if you have any and certainly makes you very comfortable when he’s training you. Devon makes you have fun while your doing all the work. I am highly impressed with Devon since my background is nursing and he definitely knows what he is talking about. His knowledge impresses me and as a nurse, Devon has taught me the correct techniques to be most effective when working out and most importantly to do it safely. Devon is a tremendous asset to La Fitness. Thanks Devon and the La Fitness team for all your knowledge. If you are looking for help with getting fit or just want to have fun then Devon’s your trainer.
Great place to work out. Lots of equipment and helpful staff.
Very nice
Nice place to work out. Very pleasant and helpful staff.
It's alright , but GoodLife is better in terms of equipment available
Such a great gym! The staff is amazing, especially Walberto, he is so helpful, outgoing and provided great customer service. Would definitely recommend LA fitness!
Gym isn’t bad, but the parking is atrocious. It’s only 2 hours and the ticket doesn’t validate half the time. Imagine not having enough time to ball and lift, then having to argue with the parking attendants for 10 mins to not pay $17. This really needs to be fixed.
new gym with new equipment however, VERY VERY hard to cancel and my account was overcharged.
Best gym in KW, i was a regular 20 years ago when it was family fitness and it was great then and it still Great now! I joined back in July and got my self the BEST trainer in the universe!! Shalmar! He’s the man! You want motivation get him!! He’s knowledgeable and will explain all proper forms and the reason you need to do them. He’s dedicated in what he does and it shows. Oh and he has the biggest smile you ever seen!! ???? A+++++
Awesome facility, great staff and very comfortable place to go workout.
Equipment and showers not maintained
Great location, love the layout
Fadel Gideon was amazing, he came to a solution right away as I needed help signing up. Without hesitation he took me to his desk and got me set up within minutes of entry. He's professional, hospitable and motivating.
Great gym usually pretty clean, but may God rest your soul if you have to use the rest room during your workout.
A company that doesn't care about their members. I have called and asked to speak about a refund for my membership at least a half dozen times and haven't been able to get ahold of a manager. Just keep getting brushed off by the staff.
I really, really enjoy going to this gym. I haven't had any experiences with rude or unfriendly staff. It's clean and there never seems to be an overload of people in the gym when I'm there. Gave 4 out of 5 stars because of the pressure to get a personal trainer even after I explained that I have one that's been with me for the last 3 years.
I love this gym. It's so clean. The staff are fantastic and my membership price is very cost friendly.
Staff are very polite and helpful. Thank you!
Nice gym
Just wanted to share a great experience I've had with Josh, I highly recommened dealing with him when looking for a membership as he is patient, courteous and professional. He was able to provide me with various options to choose from which was something I liked.
Had a great guest experience here and followed through with a membership. Kevin did a great job offering us different deals and made us feel right at home.
Small and cozy. Needs newer equipment and locker rooms need remodeling. Staff is polite.
For such a large gym you think there would be more cleaning stations, also the customer service could be better. Management is not quick to resolve issues, the classes are mediocre. But for $41/ month I guess it will suffice, the initiation fee was ridiculous. However if world health can beat that monthly rate I will gladly make the switch. I will be going talking with World health this week.
Amazing staff! Their training staff is professional and motivating, especially Patrick!
Amazing facility! You get a mix of activities that can be done in the gym. Jonathan helped me with the membership. He is a genuine guy, helped me understand the process, and he is always there to answer any doubts/ questions. He is awesome!????
This for sure is the best L.A fitness in Toronto!!! The staff is wonderful, everyone provides excellent customer service. The Manager name Kim is always so friendly and very professional. The gym has clean equipment and a fantastic pool. I genuinely love coming to this gym compared to other gyms. It is also a great North York location.
nice place
Really enjoy this gym, great equipment, always clean, and the staff is very friendly! The atmosphere is always nice and not a lot of links or equipment holders. Overall a nice gym, note it does get a little crowded at peak hours but so does any gym! 5 stars
This is my first visit to this location and overall it was pretty good. The place was clean, the staff looked friendly, and people actually put away their weights when they are done. The machines aren't the newest, but they work perfectly fine. Everything could use a fresh coat of paint, but it doesn't get in the way of exercising.
Amazing place to workout. Great facility and staff. Plenty of equipment
This is a clean facility. Only staff that actually acknowledges you is Victoria she always greets clients when they come in and out. Keep up the great work Victoria!
Been there a couple of years now. I like it, although they've reduced the hours of operation. They are only open until 9 weekdays. Still, they've got all the free weight equipment, and cable machines I need, so unless something else opens close by me, I'll remain a member.
Staff at the front desk are not polite or welcoming, change rooms are dirty. Great for cardio but otherwise, the crowd isn't the best when it's busy. I wouldn't recommend going here during covid social distancing - we went and it was still so busy and barely any cleaning aside from a sanitizer bottle at the front, it was also super muggy when we went - not sure if ac was broken but it was gross! I cancelled my membership a long time ago, did a walk in last week and was even more unimpressed this time around.
I've been going to this gym since January. Starting off this exceeded my expectations of a good gym. The staff were so friendly and would smile and take the time to talk to you and correct your form if needed. I said were for a reason. Now when I go there, the girls at the front desk are nice, the salesmen are also nice but holy tolido do the personal trainers ever need an attitude adjustment. On no occasion when I have smiled to them when passing them have they smiled back and when I go to use something in the personal training section, I get snapped at rather than politely being told to they are using that piece of equipment. Their maintenance team is amazing and I talk to them all the time. Their facility is always clean besides the womens workout room. The girls in there tend to just leave their stuff everywhere. I still love going to this gym but I would strongly suggest that if you are looking for a PT go to a different gym..
Amazing facility with evern more amazing staff! Would 100% recommend this gym to anybody. Had and especially good experience with Patrick Stegner. He was a very knowledgeable and professional trainer. Not to mention I found it to be a very clean gym which is important in these times we’re currently in. 10/10
As a resident of Yorba Linda in Vista Del Verde, this location for LA Fitness was the closest to my house, making it ideal for my workouts. I had worked out here for the past few years, coming and going during summer/winter due to my attending law school in the east coast. However, winter of 2018/2019, when I went, per usual, to renew my membership, an individual named Marcelo "greeted" me and offered to help me out. His demeanor was already off from the start since he seemed sly and shady, but I was not going to judge a book by its cover and went ahead with inquiring about membership options. Turns out, he was trying to scam me and while I was visiting for only a month, Marcelo tried to make me pay $100+ for one month, whereas for the summer of 2018, I had paid less than $100 for 3 months of membership. I ended up going to Anaheim Hills LA Fitness, and unsurprisingly, they offered me the same membership for $50 flat, no questions asked. I took that deal and moved on. This past May, being back from school again for the summer, I visited the LA Fitness at Yorba Linda to see if the staff had changed, but to my splendid surprise, Marcelo was there again, except this time, he sneered at me and said something along the lines of, "You again?" Let me start off by saying that his display of customer service, or lack thereof, is pitiful and deserving of reprimanding. The fact that LA Fitness still employs him is sad, and it reflects on their values as a company that simply does not care who they hire and clearly does not put their customers first. I ended up leaving and went to Fitness 19 down the road, and I have no regrets. Fitness 19 offers everything plus more for $35/month (their premium plan while their basic plan is $10/month), and the representatives as well as workers at Fitness 19 are cordial, amicable, and friendly at all times. If you are considering a gym membership here at LA Fitness Yorba Linda, don't. Go to Fitness 19 instead.
Like this gym but i believe they should work on their hours, especially on the weekends how they close at 8 pm and i cant get a late workout in as some of us work on the weekends
Think twice before spending your money here. Half the time the staff won’t even acknowledge you when you check in at the front desk (no this is not a hyperbole). Two of the three sinks in the men’s restroom haven’t worked in days. I work out in mornings around 6am. Gym opens at 5 and paper towels are routinely empty - an hour after opening! Nice equipment but this place and its people definitely need to be managed better, especially considering how much you’re paying.
Not bad for the price but definitely getting worse lately
This is a great gym with lots of equipment and friendly staff that are always cleaning and spraying the equipment
It needs more free weight lifting stations, like squat cages, military press, bench press. Often it is difficult to get to right equipment in this place and maintain proper training plan. I am concedering to start looking for another gim.
I have had a membership with this facility for a while now but only just started using it (lol) . Anyway, the gym itself is fine, I personally really like the women's only part. The maintenance staff are incredible and so kind, too bad that can't be said for the rest of the staff here. The people at the front end look like they would rather die than smile at you, one girl in particular, (never wears a uniform, brown hair, maybe front end manager) is just miserable. She has this "f off" look on her face every time I'm there. Not in the least bit approachable, if you have any question don't even bother trying to ask her, treats you more like a burden than a PAYING client. I can't get over the level of customer service at this place.... Rather, lack there of. There's one guy at Moo's Juice that's super pleasant. I was also surprised by the kids swim class but I can't say I was bothered by it. Anyway, two stars because the facility is fine but 98% of the staff can't be bothered.
I signed up during the pandemic, and you have to log online to set up the workout time. Well not one day did I ever get to work out they took my money was unable to provide what I paid for, and when I emailed noone got back to me. This place is run like Permire fitness BEWEAR of the service.
The gym isn’t anything special to be honest. It’s just okay. I like the size of the weight area compared to don mills. The problem with this location though(and it’s a huge problem) is the parking issue. You get 2 hours max. The …
It's good to be back at this location! Staff are friendly and the facility is clean and bright. Sauna is open! Yay and pool too. Members must wear masks to enter and leave facility. Overall, I felt pretty good about their covid protocols.
Love this place! Very professional, and very personable associates. Troy got me signed up. I once again feel motivated to get back in the gym and start being a better version of myself, and that’s all because of Troy. He explained all the fees, services and membership Details perfectly and has a great sense of humour. I will definitely be recommending my family and friends to go to Troy for all future needs.
I was approached a skinny male employee, dark hair, wears skinny jeans. He told me I needed to wear a mask while walking in between equipment. Sure, I happily complied. But then minutes later, I see him and other employees sitting around the front desk area without a mask. Ridiculous. Follow your own rules for a change.
The gym itself is great, the members are amazing, the staff is incredible. Aside from one individual named kyle. I'm not sure if he's the new manager but wow he's a character. I wouldn't trust that guy with anything. Guy is an incredible manipulater, would probably throw his mother under a bus if it meant he would get something out of it. Very sad that he is the new face of this place. I've cancelled, i will be bringing my family elsewhere and would encourage anyone else to do the same. This guy is dishonest and WILL lie to you to make some extra money.
I enjoy the gym and the staff. They are always friendly and willing to help. The gym is clean and well laid out. Only complaint is that there is only 3 squat racks and the weights are a weird shape.
Momo helped me sign up and he was really welcoming and helpful.
Not bad, looks good everything is new.
You definitely get your money’s worth. Live the weight classes and the PILATES!
I have read some reviews before I wrote mine as I had a bad experience with Angelica , the manager / operation manager at that location, I found out that lots of people posted that she was rude to them too. As a manager and owner of a company that serves thousands of customers across Alberta in my multiple retail location , I find it strange that this manager still has a job there . I have called to cancel my membership as I got a better deal at a different gym ($11/ month ) , the guy told me that I need to come to the LA fitness location to sign cancelation paper work. Next day I get an email from Angelica to "update my account " , so I called her and told her I am not really interested and I will cancel my membership . She responds with " pay $45 now and I will cancel you membership" . I told her that the guy who answered my call yesterday told me I have to be there to sign paper work . She said that I dont have to go sign any paper work , and as soon as I pay the $45 she will cancel it , I did make it clear that it is still another 4 days till the end of the month (billing cycle ) and you cant charge me a month in advance and cancel my membership right away . Like why would I pay for the month of December service, if you are canceling my membership now . She got mad and started yelling at me and said " it is gonna keep adding up and you will pay it, and I tried to help you but not anymore " and she hung up on me. I called head office and spoke to a manager, he apologized and cancelled my membership on the phone , right away..on the spot and sent me an email with cancellation confirmation . I hope head office will see those reviews and take the right decision and fire her . After all ," a bad employee doesnt mean a bad company "
Worst management no follow ups with members, Fintness manager young kids mostly they are lack of customer service, And tied selling memberships, not recommended
I love this location. It has so much space and the staff are so welcoming. Some pretentious GoodLife members that I’ve over heard talking about sabotaging the club which is disappointing but the gym has so much to offer with group fitness classes, basketball courts, spin classes AND a pool! The towel service and hair dryers are an amazing added bonus. Can’t wait to be able to attend the HIIT classes they will be offering in a few weeks.
Very clean, nice staff. The equipments are all new. A lot of classes at different times. It’s not even more expensive than other gyms.
I feel great working out.
My new favorite gym Great staff, amazing new facilities Beverly Dunne
Gym has a swimming pool and lots of equipment to use
Great gym. Big. Clean. Good staff. Lots of equipment. A great place to work out. Could be 5 stars if it was 24hrs.