Reviews of Orangetheory Fitness (Gym)

Preet Thind

I didn't understand their payment policy I canceled my membership but they still wants me to pay next 3 more months One month full payment and another's 2 months i think 55 or something. Totally ridiculous.

Sheelagh Neuwirth

I love this location! Great workouts, exceptional and friendly staff and trainers that are great across the board. I love that they know my capabilities and push me harder when I need it. Orange Theory is life changing!

rsamraa13

Staff lack customer service skills. Only are helpful when you are signing up to obviously make a commission. Once they have you signed up they do not notify you of the 30 day cancellation policy, 5-7 business day policy to freeze your membership. Instructors are great. Avoid strawberry hill Orange Theory. Rude frontline staff!

Denise Afable

I love OTF and the coaches and staff are fantastic!! The coaches and staff make an effort to get to know you! I highly recommend this workout and location!

Jennifer Iachetta

Best One Hour Class in the Delta Area! I am a long time member and OTF will Always have a piece of my heart!

Sukhjit Kaur

Coaches are very nice and motivating but payment policies are very confusing. App has so many errors and no one knows how to fix it

amber ferguson

I have been attending classes for about four weeks now and everyday is something new. How much you chalange yourself is up to you and the coaches are awesome. They are constantly encouraging you or pushing you to work harder.

Tricia Cochran

Love the workout; the results and the people at Orange Theory. Thank you OTF for going the extra mile in keeping our gyms safe and open. Don't know what i would do without my OTF fix!

Parul Raval

Overall a very hostile environment! I joined here thinking of it as a supportive place, that will contribute towards healthier lifestyle, instead I am just driving home with more anxiety and frustration. I think the they do not grasp how difficult it is for some of us to allot time and money to go to OT. I would highly recommend checking out some of the other close by gyms before signing any contract with this location of Orange Theory.

Braden Gunderson

Very kind staff members ????

Ayesha Sam

I had an excellent experience at Orange theory fitness

Kim Perry

In all the running and fitness I’ve ever tried this is the best by far!! Full mind & body workout!

Reed Uhler

The coaches here doing an amazing job! Highly recommend. I’ve gotten multiple personal bests at this location.

Nasir Kamrudin

First workout in 18 months. Was a fantastic workout and I felt very safe .

DG ACCOUNTING INC. DG

I love endurance days, strength days are my favorite, I have to pass through power days to achieve my fitness goals. Overall I love OTF.

Clara Coelho

I love Orangetheory! This location is always clean, organized, and plenty of helpful and friendly staff. They always have a smile on their faces and willing to answer any questions you may have. As for the training, instructions are clear and classes always start and end on time. Some days it can be very challenging, but there are always options provided to you. I love being able to see my heart rate and other stats as I work out because it helps motivate me to push or slow down.

Sarah Ehr

I've been coming to the 6:30/6:45 morning classes for about a month now and have really enjoyed it! The workouts and trainers are really motivating - I always get a fantastic workout and feel energized for the whole day. Would highly recommend!

Jeunessa Ryder

Love love love Orange Theory Fitness! I feel so great and satisfied with myself every time I leave a workout and the staff is amazing!

Warren Read

Great new studio..fun coaches. Looking forward to years of workouts!

Sukh Bains

Really appreciate the extra care in keeping members socially distanced. Insistence of masks in common areas good idea. Lots of wipes and sanitizer. Workouts ha e been really good and 1 week in I'm already seeing results.

Jennifer Okum iachetta

MY 2nd Home!

Ricky Narula

SANDEEP speok me very rudely????????????????????????????????????????????????????????????????????????????

Brooke Woffenden

Called every day for a week leaving me messages. I didn't even finish filling out or creating an account as the steps answered my question before completing it, absolutely ridiculous.

rubina singh

Very bad customer service ???? the staff is rude. Won't recommend this place to anyone.

Joanne Francis

Awesome workouts! Great coaches!

Shera Haji

I highly recommend OT. Great workout, excellent coaches and wonderful staff. My favourite coach is Eliza.

Ryan Palad

Awesome workout everytime!!

SalonaNarayan

Best 1 hour of my life!

Sonia Tugnait

Really like Leah at the front desk. She takes care of me everytime. The coaches are motivating especially Coach Andrew. The workouts are awesome. I have not sweat at all this is the first time in a gym I have broke a sweat. So I joined today for two months to try it out. Got the push from my sisters to join.

jkemp360

Orange Theory is always a blast! Courtney is a rock star coach and always presents with a positive attitude and offers solutions for any injury on the floor. I will tell you what I have multiple gym/club memberships and nothing gets me pumped more than this workout. My cardio is king, my endurance is up, and the level of that team feeling is second to none. Two thumbs up and the bro nod to Orange Theory!

Kanwarjit kanwar

Working out is always a good thing at any given time. But going to Orangetheory Fitness @ North Delta location is making the difference. I would like to special mention about this locations Staff & Coaches, they are doing an awesome job. Their reception crew which consists of Hanisha, Sandeep, Manvir, Mike etc. are always very welcoming. Their friendly smile and greetings when we enter the studio keeps us going. Our Pillars i.e. Coaches are always motivating and inspiring us to finish the exercise strong. First to mention Andrew ......" I haven't seen such a dedicated coach". He is always pushing us to go that extra mile and complete the workout in a timely and efficient manner. Secondly Sandra ..... She is always encouraging us and make us work hard and achieve that extra splat point. I speak highly about Orangetheory Fitness and recommend this place to every one. You guys are doing an amazing job. Keep up the Execellent work. Kanwar

Nicole Reandy

It's different every class and different throughout the hour...never boring! Easy to push myself compared to working out on my own at the gym.

Aman Atwal

I love OTF and everything about it but this studio is ridiculously dusty! There's dust on the walls, around the treadmills and pretty much just everywhere. Being allergic to dust by the end of the class I'm sneezing, itching and rubbing my eyes. The studio definitely needs a thorough cleaning!!

Sheila Springenatic

Great coaches. Friendly and very helpful staff. Love the workouts

Natasha Singh

Nice and clean. Andrew is a great coach.

Daniela Zuniga

OTF is a life changing experience you should definitely try if you want to become healthier and stronger. The staff makes you feel at home all the time and this positive environment makes you go harder every workout ????

Janice Forst

Workouts are challenging every class. Staff is friendly and the studio has great equipment. They also have great Covid-19 protocols to keep everyone safe.

Sharon

Front desk staff is always approachable, coaches are motivating and enthusiastic, and the workouts are like no other. No two days are ever the same.

raj chauhan

I was there for my 6.30 am trial class appointment, I showed up at 6.14am, they didn't let me in, because they needed 15 MINUTES FOR ME TO DO THE PAPERWORK AND 15 MINUTES TO SHOW ME THE WORKOUT AREA!! There was no communication regarding the masks, if I didn't have my mask in the car, they wouldn't let me in either, they didn't have any masks for someone if one forgot. The lady at the front was too rude, she wasn't at all considerate, and seemed like didn't want to be there. Overall very bad first impression, will never go there. Thanks Orangetheory for spoiling my morning.

hss sidhu

Book classes with Andrew if you want a good motivating coach.

Sonia Gill

Zero customer service at this location. I signed up for the free class with my friend and decided on this location because they had a promo going on (5 for $49 and 10 for $99) and it was close to her (she has a toddler) so it would be easy. I on the other hand drove across the city in morning rush hour and took longer to get there than anticipated. When I arrived I was told I was too late but that she would try to ask the instructor if I could still do the class (treadmill and row machine isn’t anything complicated). The instructor, Courtney literally yelled at the tops of her lungs “absolutely not!” I understand they have their own rules for whatever reason so I wasn’t upset about being told I couldn’t do the class (even though a form takes 30 seconds to sign so I’m not sure why I need to take out 30 mins before the actual class!? But that’s besides the point). It’s the way I was told ‘no’, it was completely unnecessary and to do it in front of the entire class is just mannerless. Safe to say regardless of the promotion that only this location is offering I would not attend any further classes. I work hard for my money and I will go where I’m treated with common courtesy and respect. Clearly there’s no way to deal with management on this issue as there’s no contact method available so hence this review. I never write reviews but I just had to this time. I wish I could give zero stars!! I would never recommend anyone go to this location. The south surrey location has very positive reviews and I will definitely be going there (even though they don’t have the promo)! Money talks but customer service talks more ;)

Saumya Mishra

Worst customer service ever!They charged me $177 even after cancelling the membership with them and now they are not willing to refund my money.Their manager Elizabeth is extremely rude and not helpful at all. Overall their staff(except instructors) lack customer service skills and are not trained properly on OT policies; their manager Elizabeth takes pride in that and says go ahead and complain wherever you want. Now, I have complained against Orangetheory Delta and their manager Elizabeth on Civil Resolution Tribunal for not refunding my money!

Oliva Minoza

Joining Orangetheory Fitness North Delta is the best investment I am doing for my self ????

Easelle Velasco

I tried out OTF over the summer and really loved the workouts, staff & facility. It definitely is an amazing workout experience and community, and this location has really friendly staff! The most frustrating part is the north delta location is extremely busy. Literally all classes are usually full (without an option to waitlist) 2-3 weeks in advance. It isn’t the most convenient, and I’ve ended up not using my membership because of how busy/ full all classes usually are. You have the option to go to a different location, but not great for last minute workouts/ when the other locations are a drives away. Overall I really enjoyed OTF, but getting into a class at this location specifically has been a pain.

Pankaj Bagga

I like OTF and they have woderful trainers and nice workout schdule But they need better adminstration staff those listen to the Client problems and concerns. Staff lack in Customer service skills after client's enrollment.

Paul Dhaliwal

Clean facility, excellent front desk customer service, and great instructors.

DINESH GUPTA

OTF Changed my life, the better part is team work, different workouts and motivating coaches. 100% recommended.

Amrit Parmar

The staff is so motivating!! I highly recommend!

Martin Kopelow

Great Staff Great And CLEAN equipment Great Manager (MIKE you Rock) Great team overall

Sukhi Chahal

Best workout I've done to date! Each hour long session is packed with high energy cardio & strength training exercises, supportive & motivating coaches, clean environment & satisfying results that are visible on a screen throughout your workout because of a heart rate monitor you wear. Highly recommended for any level of fitness because you can adjust each workout to your own capabilities.