Reviews of GoodLife Fitness Cambridge Hespeler and Eagle (Gym)

John Dawson

Very friendly staff and never took busy during the day

James Armstrong

The gentleman at the front desk is the nicest man ever!

New York New York Men's Grooming Lounge

Santino Pompeo is an amazing Manager!

Nizar Khalili

Very friendly!

Sebastian Toplician

Great gym, been going there for a few months now since I moved to Cambridge. Respectful staff and others who use the gym daily. Overall the fix equipment relatively quick when it does break (which isn't often).

Mariam A

Decent location. Always empty so easy to get food spot

LakeShore Technical Solutions Drone

Good place to work out. Staff are awesome

Chris Perry

Great gyms but some of them feel a bit crammed with the small space and the amount of members.

Fr0z3nPeAs

I don't really know where to begin but strap up for a story. I'll start first by saying I had been member at this Goodlife for almost 6 years, In this time i have paid for nutrition classes, paid to charities they hold, even offered to host a charity event for them, oh yah and paid for 2 years of personal training with Sabrina. Which is where our story will start. I had recently been away from personal training for some health and personal reasons. When i decided to return to the gym after a few months, I was bombarded with personal trainers that wanted my business, but naturally I had started a journey with Sabrina and if i were to re-sign it would be with her. After i used my remaining banked sessions, Sabrina approached the idea by me about re-signing for personal training, at which point I said "No" I was starting to save for a house and didn't want to put financial strain on myself. After that I got texts about how it was a shame I wasn't renewing it or why I didn't want to. After that I replied with more reasons as to why i wouldn't be renewing. We agreed to talk in person, which was where I went wrong. Sabrina brought up a lot of points about how I saved money for a home and all other reasons , which I repeated I did not want to put financial strain on myself. The conversation ended with the biggest blow dealt. "If I wasn't going to resign for personal training, I was not taking my personal fitness seriously" That is the bully tactic used to seal the deal. I felt " she is right " and I explained again that i didn't want to be stuck in a situation to which i was told " everything will be fine, we can work out anything" ...... Well boy did I eat that... So it was September 30th I re-signed for another 12 months, didn't think anything of it didn't see a physical copy of the contract just signed their little black e signature pad and was told how much it would cost bi-weekly, and they would email me the contract. So after paying the upfront fee and signing, i get told on October 2, "something didn't work you need to resign " that should have been my warning sign to bail... so anyways things were going well up until just recently.. When my home buying was coming to a close .... and wouldn't you know it, having this extra bi-weekly cost was going to hurt me... so i went to Sabrina and said "I need to cancel this, buying a home is important to me" I was told we will talk. and on January 6th I was told, " You can't cancel, if you do there is a 20% buyout fee which was going to be around $1200 " I hit the roof, what happened to don't worry about anything, we will figure it out .... this is figuring it out" I exclaimed "I didn't want this to happen! This is what i worried about !" And i decided my frustration was going to get the better of me and I said "i want to cancel this " and i was told i have to pay the buyout fee... So I cancelled my membership and left... although they couldn't do it at that time because big surprise something wasn't working... SO after that i heard nothing from Sabrina .. no rescheduled PT appointments nothing, Instead I got a call Thursday to sit down with the personal fitness manager Trista . So Saturday i went. Trista said she thought the 20% was of the remaining balance or we could shorten my term to 6 months instead of 12.. But she wasn't sure and had to get back to me Monday ... Monday rolls around ... nothing ... Tuesday ... Nothing ... Wednesday I call the gym and ask and Trista , isn't there,not that this is time sensitive or anything they are only taking my money bi-weekly . So this morning i get an email. Telling me the same information I already know !!!!! Pay the $1200 or continue training. All this time wasted for the same answer !! I said " I don't know what i'm gonna do but i may as well schedule a PT session seeing as I have now 12 sessions in my bank .... Then i get told the icing on the cake.... "Sabrina isn't available she filled your slot.. you need a new trainer" WTF!! This place is a joke! Update Jan 24 :Still No contact since this review, time to go further

Roofing Contractors

Very good facility very good equipment very friendly staff

Tony Konstantinidis

Love it!!! Not many people, very clean, can take a shower.....great!!

Will Bub

Consistently clean location, can be wait times for machines or free weights during peak hours.

Mich R. (Em Elle)

Very painful workout, 11/10 would do again.

Angela Milosevic

Very clean and amazing classes

Jennifer O'Carroll

Club has improved over the last few months. They have added new instructors (who are fantastic). Repairs have been completed in the ladies change room. The club is very clean, and the staff are super friendly. I primarily come for the classes.

JS Yoon

This place is in renovation and increasing their fitness areas. Equipment is in good working condition.

Bluster Madness

Great equipment and very clean with great people working there. But my payment would come out automatically and when they took my first payment out they withdrew it twice. I went through a lot of crap trying to fix it where finally it was fixed, then when my next payment came out, they did it again. I had to go through all that again, fixed it then quit and never went back

Shane Luis

Me favorite gym in the city.

Sigrid Ziegler

Consistent and clean.

Haley Doltz

I love the diverse environment and they have interesting classes.

Mikey Franklin

Harass you, when you don't take their calls the first time. Call up to 5 days 2-3 times in a day.

Tony Bercowski

Every gym i have been to, so far, here in Cambridge, has been great. What puts this above the others are their fantastic hours, many classes, and dedicated staff. Always clean, machines in working order. Only once, in over a year working out at this gym, has a class been cancelled. The instructor did come in and apologize before setting up their reality machine for us to exercise without her. #celebrity_bucks

Nina C

Price is not the best but a great gym!

Michelle j

Keith is such a gentle man, I signed up with him and he explained everything to me the pros that come with the membership signed me up with a personal trainer. Went through all the information very patiently. Keith is a very good guy. Definitely would recommend the customer service of Keith. I’m very happy with the gym as well. Girls side is a hit.

Fresh Identity

If you guys implement the Vaxx passport and promote segregation I will never step foot in your business ever again.

Jeff Almeida

Great new club has everything you need

PriyanshuSingh

Good Gym, great staff, good machines but only thing I don’t like is the misleading sign out there saying 24 hours. It closes at 10 on weekdays and 6 on weekends!!! That big 24 outside was the reason I chose goodlife but doesn’t seem like they do not give the services they offered.

Brayden Hooper

Descent sized gym with good variety of machines. Usually not too crammed. I’d give it a 5 star if the water stations were upgraded and the water didn’t taste like chemicals. Make sure you bring your own filtered water.

Kelly Beck

Love this gym. Been a member for 17 years and this is one of the better goodlife locations I have been to. It is well maintained, clean and the staff is very friendly. Wide variety of machines, classes offered and hot yoga options available.

X丨 Amir

U pay the same price for Movati but this gym is the complete opposite there's no swimming pool no steam sauna and the heat sauna isn't that hot, for the price not recommended but if it was like $15 a month then maybe.

Jamie C

24 hours a day. 7 days a week.

NirvashWinchester

So far I love this location for the staff and the atmosphere. But they do need to update some of the equipment. Beyond that, I prefer it to the busier Toronto Yonge location.

Robert Deveau

This is a nice one fairly new equipment and not too busy

Pasha Bakht

Ranjit the guy at the service is very rude and unpleasent to talk to.

Sarah Mitchell

I only go here once in a while on Sundays. The staff that works the front desk are miserable and not friendly at all. The gym is small, the floor is uneven which makes deadlifting fun. The women's side has hand me down equipment and NO squat racks...smith machine but maybe we don't want to squat on a smith machine, or go on the co-Ed side to do actual squats. I much prefer going to the Waterloo location. Where the staff are VERY friendly and welcoming.

Keith Little

This location is half co-ed and half women's only so both sides are a bit small. That said, there's ample machinery and free weights. Never have to wait for anything, even during peak times, and the staff and instructors are great.

Josh Norwegian

Great place, great team. Keep it up guys!

Meilin Oses

Cambridge, is the only location that is closed on labor day weekend. Everywhere else is open... It is very disappointing that Cambridge Ontario is close to public.. I pay for the same membership, the same as everywhere else.... Meilin

SAHIL PARIHAR

Great staff!

Christine Hunter

Love goodlife. Above all I love the staff. They are always friendly and make you feel welcome when you walk through that door. My son is also in their Jump program and they are great with him. I have tried other guns and always end up back here.

Jaden Kwek

Great gym to go to.

Matthew Gardner

Not usually too busy and up-to-date equipment. They are redoing the roof now but that will be done soon. Also has a womens-only area.

Sara

I go to many of the Goodlife locations and I will say the Cambridge location has some of the best front desk staff. I usually go in the evenings (5:00pm) and there is one girl in particular named Samantha who is always smiling and takes the time to learn the regulars names. Keep up the great work!

Jason Hasted

They need to fix the dam treadmills. Can't hear the tvs from any of them. Ppl pay yo come to this gym so use that money and fix ur dam machines

Melissa Janzen

The classes that they offer here are the best

Angela Molendyk

Women's change room is huge it's great!

Roger Weron

It was a pleasure to work out here, the gym is extremely clean, staff is pleasant, outstanding and professional and eager to show you around the gym. We highly recommend to visit this place.

Crazy cool gamer

Nice gym I guess

Jamie Gowan

Large Facility

Christina P

There are many gyms around. This is the only one that has won me over. Love the girls only side too

Gavin Atkins

Good gym, but I’ve been to 5+ GoodLife locations and the plates and free weights are by far the most disorganized at this location. There seems to be zero effort to organize them.

Julia Arnold

Good variety of equipment, not usually too busy.

Alyson Morgan

The place is always clean and staff are friendly. The women's side is a little cramped so you can't really get your own space unless you're blocking the way into the change room, in front of the weights or the group room is available. I know this probably isn't the gym's fault, but the treadmills on the co-ed side often have the "stop" button smashed in, or there are errors on the screen. So, sometimes, I have to hop from treadmill to treadmill to get one that works. Otherwise, this is considered my "home gym" and I do really like it there!!! :)

Aamina Unia

Love this gym! Staff is great and equipment is excellent, even on the ladies only side which is where I always work out. There is a great variety of machines and equipment and the gym is always clean. Change rooms are large and spacious and bathrooms and showers are always clean. There's also a great little sauna.

Garry Sahota

Clean and tidy...

Kiana Gear

Everything seemed great about this gym until they told me that it was $25 dollars plus tax for a day pass. I wanted to try it out for an hour but thats robbery

Eric Hayton

Decent gym. Kind of pricey and gets busy at peak times. Friendly staff and clean. Good supply of free weights and machines

Brooke Barker

Has a lot of machines, not enough mat space - probably due to the size of the club! Always clean! Overall a good place to work out!

viggy

Clean, great staff who are always helpful

Justin Malnerich

Minda helped me out today and hooked me up with a membership! The basketball runs are sick here!

Food is bliss By Rishi Thakrar

Very gopd facility. The staff here is very warm and welcoming. Amidst this covid they ensure that safe practices are followed. Nathaniel was amazing as my instructor. He tries to bring best out of you. Keep the good work!!!

Zaeen Khan

Been a good life member for a long time. This location has associates who are allowing "friends" to enter the gym without validating vaccine certificate using a valid photo ID. Most of the times some associates are seen hanging around with friends around the equipment without masks making this environment hazardous to public health.

Darlene Adams

Great group of people work here. Make you feel welcome and very helpful

Shamima Achchha

A big thanks to TK and Adrienne. Very friendly staff. Gym is always clean, change rooms, washrooms, showers. Ladies section is great. Equipment in working order and if not, you report it and its fixed in no time.

Matthew Bryson

GoodLife is essential to burn off beer.

Bill Williams

I have recently started my journey back to fitness and will admit it was with a great deal of hesitation on my part to commit to personal training. With Andrew Trevor's (Fitness Manager)help and guidance it has now been 3 months and one of the best decisions I could have made. Andrew has guided me through weight training and diet changes that have made the diffrence in staying on the road to success. If you are looking for a positive change in your life I highly recommend Andrew and his team of trainers, you will not regret it. Keep up the good work Andrew

John Collison

Good gym

Cvita Pharand

Keith was rude. OVERLY EXPENSIVE. Many other options locally that don’t hook you in a yearly contract

Clark McMaster

Rip off.

Protean Centipede

Amazing South Indian food, slow service at peak times but.

Lorraine K

Love the set up of this club

HBA123 DIL

Older GoodLife, good equipment, really dark and dim however.

bags meow

I love hot yoga.

Cody Elliott

Staff is always super friendly. Online booking was great when the gym was still opened before this second lockdown closure. Gym felt super safe and clean when it was still open.

All Yall

Great workout location, price is high for type of equipment they have.

jakub k

Nice and clean with good selection of machines, weights and cardio equipment. I go in the mornings around 7am and theres hardly anyone there which is nice

Sean Chopra

This is not what Goodlife gyms I know are like so I decided to leave. Called to cancel my membership last week, the very rude older guy (most likely manager) said “you are cancelling because you found something cheaper” he is assuming things beyond his knowledge. Gave me false information that I need to come in to cancel. 1 week later I cancelled just over the phone.

Cristine Kamar

Great class class this morning by instructor Andre!!! Would love to see more instructors like that. There are a lot of them who just come and pretend to work out. Nice to see someone willing to show us how to do the class better and motivate us!!!!!! Andre and Friday instructor! Both amazing! Same with the lovely lady at the front.

Sahar K

Worst goodlife location I've ever been too, I have a corporate membership so I can go to whatever good life I want. So when I moved back to cambridge I thought, perfect there's a goodlife close to me here too. What I didn't realize is that all goodlifes are not the same. I am so disappointed with this location, the staff are rude and unprofessional, the management is changing to often leaving the rest of the staff and personal trainers confused on how to use their systems properly. Would not recommend this gym at all. For the price that you have to pay for goodlife you should expect nothing but the best, here you'll get the opposite.

Caitie Fitzpatrick

Constant harassment. I never once gave them my phone number, yet they have called me multiple times a day. I answered the first calls and told them not interested, yet they kept pushing. Then a few months later, yet again more calls. Despite me blocking their number, they still consistently left 3 voicemails.

Lindsey Voll

All staff are amazing! Especially Marg ????

Mark Koritko

The problem is gym is little out dated time for upgrade on some of the equipment

Lananh Pham (LP)

The staff at the Cambridge Club were very friendly, helpful and knowledgeable. I just recently signed up to GoodLife and they have set the benchmark high in regards to customer service and professionalism, particularly Andres and the Club Manager. I have recommended this location to all of my family and friends if they wanted a great place to workout!

이연주

Worst gym in Canada. Just go planet fitness don’t go goodlife. Planet is higher quality and cheap.

James S

One of the smaller locations I have been to but is always clean and staff are friendly.

David Li

Some of the machines seem dated and it's on the smaller end. It doesn't seem that busy though so there's not much of a wait for machines.

Sam Smith

Not the best goodlife however I appreciate the staffs cleaning efforts as of late. Its too bad some members can't wear a mask walking around the gym.

Andraé Fyre

Compared to some other good life fitnesses in other provinces, this one definitely needs help. Not big enough and not cool and Sleek looking enough

vaidehi patel

Goodlife fitness is solely working on earning your biweekly checks. I personally Have been with good life for the past 5 summers and as a student I was very unimpressed with the quality of service I have received for the amount of money I pay bi weekly this specific year. On an isolated instance I had brought in a friend to work out at Goodlife for the first time to see if he would consider switching gyms. upon arrival the dental man James indicated to me that for him to workout it was a 15$ fee. I explained that my friend deserved to have a workout trial period and that I should not be charged for bringing in a guest. In the end James the employee working at the time went on and filled out a 7 day trial pass and stated this was something I should have asked a manager to do. However at the time there was no manager at the facility. The first impression my friend received from the front desk was enough for him to decide this was not the gym for him. Nice work good life making people feel welcomed! (Sarcasm). Additionally in the past when the manager of the gym was Andrew I had been given permission to have supervised workouts by my mother who simply sat in a chair and watched as i worked out due to the fact that I have seizures and as a safety precaution. This year however they have not allowed this to continue with the new management team, claiming that privileges like this are being taken advantage of by other patrons who bring friends in to the gym just to watch. I however have never let my mother use any of their equipment and have solely asked her to accompany me to the girls section of the gym when there are no other female employees on staff to help me if anything were to happen to me in the women's section of the gym since male employees are prohibited from entering that region. I believe my safety is at stake here and will be addressing this further with the management team over a phone call to reach a resolution. Be cautious of what you sign up for, would not recommend this gym anymore after the change in management. Used to be the best gym for me in the past when Andrew was the manager and cared about his customers safety. Thirdly, the employees at the front desk are always on their phones, and stand in certain locations of the front desk space area to avoid being caught by the camera. The cameras might not see this however patrons like myself notice this and feel as though they are not working but rather twiteling their thumbs on their phone during down time. Think twice before binding into a contract with them.

Evan P

The people who work here are awesome

Tj

Very clean gym and the equipment is good. Daytime staff is amazing

Jordan Russell

Overall great gym & staff. Special thanks to James for being the great guy that he is

Kyle Roger

Showed my vaccine passport but was turned away because I didn't have ID on me at the time. They have all my information in their system, along with a picture. I really didn't think an ID was necessary. Also, this location charges you the same price as other locations but is only open half the time. They have a sign out front that says 24 hours. But let's be realistic. They aren't bringing that back. Closed at 10. The normal time I would like to workout. Update: It has been a few more months yet they have still not gone back to 24 hour service, yet I'm still being charged my massive monthly fee. I decided to call and ask why they are not returning to full operating hours since Covid restrictions have been lifted and it can't be used as an excuse anymore. The response I received was that there are not enough members to open 24 hours I would just like to point out that charging people for a 24 hour service and then not offering it is a good way to lose more members, not bring new ones in.

Francis Balayo (papaBURGUNDY)

Marg is a great representation of what good customer service is all about. The workout area is very clean and open - not cramped at all in the morning. Room for improvement would be to upgrade the hair dryers, provide Kleenex and q tips in the change rooms.

Aleksandar Kapetancic

It's Nice

Z Butt

Great friendly environment to work out in but I really dont appreciate the blaring music that they have on at times!! Majory of people have their own headphones in anyway. There are elderly people who come to work out who would appreciate a regular volume level.

Jessica Gregorio

Great gym! Staff is always welcoming, gym is kept clean and there is a lot of equipment so I never have to wait to get my workout in! I've recently started with a personal trainer again - was never pressured into it - and I'm loving every minute! My trainer is very knowledgeable and has already made such a huge impact in the last 3 weeks! Keep up the great work!!

Becky Rahn

Love their class instructors.

Sarah Eals

Clean

Varunpreet Kaur

Horrible customer service , people working are not welcoming at all, I would never recommend anyone to joint this gym !!

Laura Nahls

Clean and spacious and virtual fitness

Joy C

Cambridge Goodlife has the best women's section ever. It is completely separate from the co-ed and it is rarely ever busy. I keep going back for more

Christopher Gough

The fountains are broken.. All I get is warm water

mandy t

Workout time too short. Close down every hr for 30min. Glife don't answer phones or chats!

Vu Nguyen

Small gym but has everything you need

Kate Newton

Love the women's section! Is wrong to say that, while I'm very mildly offended that the women's section always plays 'Say Yes to The Dress' on the TVs, I am also greatful?

Raj Singh

Been with this gym for one year now and I enjoy it. They just offered free wifi which is nice considering they charge a lot per month. Overall I am a happy customer.

Julie White

Training was great until my trainer left in August. Remaining trainers very young and inexperienced. The one decent trainer totally booked and not availble. The club’s solution move your membership to Kitchener or Waterloo for better trainers. Have had to continue paying for training since August until the end of term even though they cannot provide an appropriate trainer. SCAM and money grab. They don’t care about you, the quality of their staff only your money. My advice: join any one of the 6 other gyms within 2 blocks.

SHAUNA COURTNEY

Great instructors