Reviews of Orangetheory Fitness West Broadway (Gym)

Li St

All the desk staff are very helpful, friendly and welcoming. Got hooked on the endorphins after one free class. Like the style and set up, although it may be too challenging for someone with no experience with free weights or TRX ropes. My favourite trainer is Rina. She really knows her stuff and is great about offering alternate exercises for any physical limitation. She's very encouraging, plus she makes sure you are using good form so you get the most benefits and reduce your chances of injury. I like the mandatory heart rate monitors, so I know when to push myself and when to ease off. Ideas for improvement: white numbers on an orange background are hard to see, would prefer higher contrast (this is re: the #s on the rowing machines) and an optional handout with a photo of the treadmill and rowing machine screens showing where the distance, speed, etc. are located would have been great. That way I could have gotten familiar with their locations (the words are a bit tiny if I'm not wearing my reading glasses) and would have reduced my confusion in the first few classes. You must buy an Orange Theory brand heart monitor, its pricey but just consider it your "sign up fee". Another benefit is you can get emails with your treadmill stats from each class.

Ayesha Tun

Hard to maneuver thru site

Matthew Bayly

Great program, instructors & facility.

Laura Breuer

The workout is amazing. I had never experienced the ‘runners high’ feeling until being in an OTF class. Storie is the BEST coach ever. Her motivation, especially right at the end of class, gives you so much inspiration and pushes your endorphins and mood for the rest of the day. Appreciate that the studio is so large and their COVID protocols are perfect.

Katie P.

Love my workouts there, however, giving this review a 3 stars for two big reasons: the treadmill that supposedly connect with heart rate monitor don't work. We end up looking at the screen above which can be at an angle depending on which treadmill you are. Quite annoying when you're running at your "all out pace". Another annoying aspect is trying to get in on a class. We don't know when the calendar will open for the upcoming month and today i tried registering for December, 10 days ahead, couldn't find one opened class after 5PM on weekdays and none on the weekends all the way up to december 17th. People can also book multiple classes per day or put themselves on multiple waitlist per day and decide last minute which one to attend. You should limit to one class a day that you can book or one wait list a day. This would be more accurate and easier to plan your life ahead. I understand it is great that you have a lot of people registering to your location as rent is quite pricey but if your customers can't get in for a class, not so great for them.

Naresh Thumati

I enjoyed their in-studio sessions past one year. Now they went on live ( also during previous lockdown times). The live studio idea is good. But they need better customer support. the live classes does not work some times due to technical issues ( that okay, happen!!). When you call them for help for live class issues, they do not have tech support, … one time they said sorry we can not help you, we just credit back your class if you want. One time they said go to website and try to find help here but no help available from us. When I have membership from this centre, I expect help from them or give us a help line number. they do not have support. Yet, they deduct the class from your total number of classes per month even though that class didn’t workout for you technically. In-studio services are good but they really need to improve tech support for live classes. We take off from work to attend the classes and if the class doesn’t work, and not getting help from front desk and you loosing one of your class credits … is very disappointing. Hopefully they improve this sector.. otherwise they helped me past one year to keep fit. Nothing negative but letting you know what to expect when you go for live classes.

Odinn F Helgason

Great workout yesterday with my friend Chris. The staff is cool and made it a lot of fun even with the covid protocols. Thanks everyone!

Aaron Peters

Brilliant - they have great Covid protocols in place to help everyone stay safe, and the workouts really do drive you to your edge. Roseanna continues to be my personal favourite as she will gently encourage you to push your limits when she was you hesitating. Love it.

Rachel Purdy

I started with OTF West Broadway when they first opened, and I absolutely love it. I love a challenging and efficient workout and OT gives it to me! The staff and coaches are very helpful, knowledgeable, and friendly. Through COVID closures, openings, and restrictions they've provided clear communication and updates, have been very prompt and diligent in implementing COVID protocols so members could get back to in-gym workouts as quickly as possible. And the team has been smiling through it all. The equipment is high calibre, the gym always feels safe and clean, and I feel like a welcome member of the little OTF West Broadway community. Thank you OTF team for all you do :)

Todd Prodanuk

Awesome gym and excellent COVID-19 protocols.

victor samyn

Incredible atmosphere and super kind staff, the classes were challenging and fun. I could not recommend it enough

Amira McCavitt

I joined OrangeTheory at this location when they opened, and have had nothing but a positive experience! The coaches, managers and front desk staff are all very friendly, and make everyone feel welcome. The workouts are great for all fitness levels, and with new templates daily, it never gets boring. When I joined, I was quite new to fitness, and I have really benefitted from the positive and supportive coaches, who not only made me feel comfortable in this environment, but also made sure to teach me proper form, and push me to my full potential. They have done an excellent job adapting with COVID-19 closures, and new restrictions, giving the option of Live workouts from home, or an open-studio format. The staff was prompt to be in contact anytime there was a closure, and again with re-openings. The studio is very safe, and always clean. I highly recommend OrangeTheory West Broadway!

B Read

I love Orangetheory. Three months here and couldn't be happier with the classes. Nya is my favourite coach, she always has so much energy and is very helpful and informative. I also appreciate the steps they take making things feel Covid-safe here.

BMX SICKNESS

Was happy overall however the location I was at was quite small and felt crowded. Other than that it's pretty decent.

Maria Busca

Nothing but wonderful things to say about this studio. Always an awesome workout, staff is very courteous and helpful and they've done a great job implementing Covid-19 restrictions.

Tahir Din

Wonderful full body workout experience, friendly and helpful staff. fun place to workout and certainly saw improvements in stamina/endurance. Had to cancel my membership due to covid. I totally understand that these times have been hard for many businesses, but OT remained professional through the process and promptly refunded a couple of payments were charged to my account in error, after i had cancelled over the phone. They were apologetic for the mistake - a breeze to work with through this issue. Looking forward to rejoin when the Covid situation changes. I wish them well during these times.

Chris Palamos

Great experience post pandemic closure. I felt safe with all the additional protocols and the workout was better than ever! They’ve adjusted the schedule and I had no problems booking classes, way less wait-lists (mentioned in previous reviews). Highly recommend.Great establishment. From the moment you walk in you are greeted kindly. As you walk in to your assigned station you will notice that all the equipment is of high quality. They have an awesome sounds system. The coach is motivating very high energy . The workout is a perfect mix of cardio , circuits and intervals with weights, body weight, and fancy cardio machines while wearing a heart rate monitor that is connected to all of their many screens . The staff all wear masks and gloves . They are consistently cleaning and sanitizing and they put away your equipment for better social distancing. As an avid gym go’er I was really impressed. Check em out they won’t disappoint .

Sina Younesi

Very friendly staff. It’s not my home gym and they treat me very nice. Very clean and organized. Would definitely recommend to anyone

Shanaya Panjabi

I started orange theory over a month ago and I love this studio. All the staff are super friendly and the coaches are extremely motivating, which makes the classes very enjoyable. OT is a great full body experience and I highly recommend it.

Avril Klann

Absolutely love Orange Theory! The current coaches are exceptional and the members make new comers always feel welcome. Thanks OTF Fam love you!!!

Dani A

Awesome place, love it! :)

Steve Mcfarlane

Like any new location, there are always a few growing pains to overcome in the beginning. Abby went the extra mile providing great customer service not only to me but to a lot of other people. The coach’s here are very knowledgeable and the facility is always clean. I heard they are adding more classes too. I would 100% recommend orange theory. It really has changed my life.

Leyla Massiha

I am super glad I became a member at this wonderful location . Valentina is a super manager . She is very patient and listens to every issue and concern and comes up with a solution fast! Melissa , our head coach is focused and kind at the same time . She pays full attention to all her students and guides them through every session with a calm and patient attitude .Nya, Michelin and Everybody else are also wonderful .

Sarah Plackard

Very disappointed with the service at this location. The monitors are never working on the treadmills, the heart rate monitors have lots of tecnical difficulties that they cannot seem to adjust and the front desk staff are not attentive to the customers concerns. Very disapointed with the attitude of some of the staff as they seem very unenthused to be there. I owned a gym for many years and would be disgusted if this was how my gym was being run. The treadmills are not stable and the coaches seem very unsure at times of what is going on. Music is played way to quietly as well. I will most likely be canceling my membership as I feel that the price does not justify the quality of service provided.

Dean Ferguson

Horrible customer service. Won’t be back

Chantel Chizen

It's a really good 1 hour workout and the coaches are great. It's difficult to get in contact with the front desk staff via phone or email though. We had issues receiving email receipts and notifications and it never got resolved.

Tim Woodburn

What a fantastic job of dealing with COVID restrictions. Great communications and fantastic protocols. They have done a great job of pivoting their process to keep their members on the right track. Their most recent pivot to their LIVE virtual platform has been great and their team is truly working hard to provide the best experience they can to their members. Great work all!

Kimberley Penfold

Love this studio! Best full body workout experience and even during these pandemic times they have provided safe options for their clientele whether in open studio or through their virtual platform. I’ve used both and both have been great. Also, super friendly staff and coaches :)